Samsung Washers Reviews

Samsung is absolute garbage. I purchased a washer and dryer set from Lowe's 4 months ago because we too just built a new house. 4 months after purchasing the dryer's heat quit working, which by the way is the main function of any working dryer. I called Samsung and they scheduled a technician from Herb Snow and Sons Maytag here in Wichita. A week later the technician showed up, ran a couple of cycles and said "Yup the dryer is not working" and ordered two replacement parts. All be it, he never even opened any component of the dryer. A week later they sent a different technician out to install the parts. He did and guess what??? He asked if the first tech opened the machine and ran any diagnostics and I told him "no". His response was "typical". "Well I'm sorry sir but these parts are not the problem. I have to replace the board."

Clothes smell soured! Water stands in door. Writing coming off dial settings. I've tried all that has been recommended for these problems and doesn't help!

I bought this Samsung washer in early 2012. I owned it around a year and noticed rust starting to develop around the bleach dispenser which we never use. I called Samsung about the issue and they told me that it was cosmetic and wasn’t covered under any warranty. I rarely do the laundry, but my wife just happened to ask me to take the washed clothes out and put them in the dryer. When I went to unload the wash I was shocked. What started out as a little bit of discoloration around the edge has now turned into an inch wide rust ring eating through the paint following the circumference of the bleach dispenser and has me alarmed. This is obviously a manufacturer’s defect. I've never seen anything like it on a washer. I sent Samsung an email inquiring about this problem and will see what they say, but from what I've been seeing searching on the net is this is not an isolated incident and seems to be an issue with the production of this washer. I hope they do something about it.

WA422PRHDWR - Hindsight is 20-20. Upon delivery of new machine I noticed the bottom of stainless steel tub was not "centered." It was off. I remember I ran my fingers along the edge where there is a stainless ring, like a cove of pool, that covers the joint of side to bottom. The bottom is not stainless, well, the bottom of tub is stainless but it is covered with a plastic rotating (with small ridges) floor. The so-called floor was not centered. I accepted the unit without saying a thing. I just shook it off.

The auto load balance stopped working, then the drum tore up the plastic retention pieces. Tiny shards of plastic were dispersed throughout the laundry. We never overloaded our machine. Everything I describe here happened over the course of one day. Do not buy anything from Samsung that isn't electronic. Certainly not a Washer/Dryer. The machine lasted 19 months. Our prior GE machine of 16 years was working great the day we donated it to Goodwill. Samsung customer service consisted of a Latina in broken English who could not care less of my situation. The repair guy will call on Monday. If this piece of Korean fecal material costs me more than an entry model agitator machine to fix, I'm going to drop it off in the Sears parking lot. If only you guys had a No Star category.

I only had Samsung Top Load washer machine for about 4 months and is already giving me major problems. This Machine is Junk, don't know how this company has this on the market. After paying $700 dollars I get a product that leaves my clothes soak wet. Luckily the machine is still under warranty with Samsung and they get to pay for parts and labor. Three times Samsung has send a different repair man to take care of the problem but the machine is still not working. :( Samsung might be good on Tv's but on Washers, this company has disappointment me.

The softener bin is full of water when the washer completes its wash cycle. Anyone else experienced this problem?

I hate to say it but my wife and I were victims of the Samsung washer and dryer fiasco that other consumers experienced. Ours are just out of warranty, effective Aug 2014, but that doesn't matter. Sears and Samsung have turned their backs on thousands of purchasers. I expect because they know just how bad these products are. Rather than go into detail on the problems we experienced, let me just say... We had basically the same issues as everyone else. All in all these products are junk, almost 2000.00 worth of year old retail junk. I replaced a 25 year old Kenmore washer and dryer for this junk, now I wish I could get the old ones back. My last Sears or Samsung purchase ever. I hope this helps someone!

I bought the Samsung VRT (very ridiculous trash) 4.0 capacity top load washer. What a mistake! You can't choose a water level. It does not clean anything and it takes forever to wash a load. Clothes come out dirty and soapy no matter what settings are chosen. I have to fill the tub with water from the garden hose just to get a good rinse! Do not buy this piece of trash! I miss my 10 year old whirlpool. :(

Door will not close. Washer is 13 months old and not even paid for. Of course it just went out of warranty. Attempt to contact manufacturer for repair was fruitless. No phone support. No online support. Finally had to go to geek squad for what is looking like $300-$400 dollar repair on what is practically a new machine. Recommend you avoid Samsung washer and dryer. Repair bill is about 1/2 of the original cost of the machine.

On Oct 17, 2014 I phoned Samsung because my washer was not working. Quickly they found me a repair shop and Adams Appliance repair came out the following week to take a look. My motor was broke and under warranty, repair is not under warranty but motor is. So the motor needed to be ordered. Finally on November 21 my washer was going to be fixed. The repair place gave me a window between 2 - 4 in the afternoon. Well at 5:55 he showed up to fix my washer. (My 3 sons had to miss wrestling practice.) After a few minutes the repairman informed me that Samsung had sent them the wrong part. Haven't heard back from repair place since. I immediately called Samsung to find out what was going on. I have since talked to several different phone operators telling my story and each 1 said, "we will put you in for a refund," because my repair has been delayed.

Bought Samsung washer (model no WA422PRHDWR/AA) in December of 2012. Only two years old am VERY surprised that I am having issues. I doubt I will ever by a Samsung appliance again. First issue was drain pump wiring harness would disconnect when in high spin cycles. Was able to repair that. (Was able to fix without calling a repair person so no $ just my time). Second more serious issue was drain pump breaking off its mount, causing washer water to flood laundry room portion of the house. Samsung has identified this as a "reliability issue" and sells a "washing machine drain pump service kit (DC98-01877B)" which relocates the drain pump from the bottom of the tub to the base of the washer ($89 plus shipping + service person > $300 + Water Damage). This is not a reliability issue it is a design issue (they changed the design for models made after Dec 2012). I can buy a new washer for what it is going to cost to fix this. The Samsung washer is going to the junkyard where it belongs.

The front door leaks at the bottom of the glass and plastic insert. It has turned green from the algae trapped in there and is most unsightly. It can't be cleaned unless you take the whole door apart. The washing machine becomes unbalanced very easily then will not spin. If your load isn't absolutely perfect with the same type weights of clothing inside and just the right amount, it becomes unbalanced. This results in the machine dancing across the floor and failing to spin. Do not purchase a Samsung front load washing machine. If you are moving and the previous landowners have one and are leaving it behind, don't accept it. Insist they take it with them and get something else.

The washer started making a horrible noise during the spin cycle. They had to replace the bearing and outer drum. You know about that smell. Well folks, there was such a build up of soap and softener behind the metal drum it was disgusting. Then after a month, another noise started and then a number of service calls. The horrible noise that was coming from the washer was the counter weight bolts being loose. The first time I used the Pure cycle, there was water on the floor. Now after using the Pure cycle the second time, water drips in front of the washer. Fortunately, they cannot fix it and under my contract with GS, I will get a replacement washer of my choice. No way a Samsung.

Just read Jennifer (Hyde Park) review. I bought my washer in March 2010 and the drum has disconnected. The tech said it was from using too much detergent which leaves foam in the water causing the machine not to fill properly. I have only used HE detergent and not much 2 tbsp/wash. No warranty left so my machine cost to repair is $1000.

On Nov. 11, 2014 while washing clothes in our 18-month-old Samsung washer (WA456DRHDWR/AA) washer started thump and bang. Then there was a thump under the washer and water was pumping out all over the laminate flooring and then ruining the floor. I pulled the washer out to check from behind. I took the back panel off to find the water pump sitting on the floor and water everywhere. I then called the 1-800-469-4663 Sears repair centre. The Sears repair person took all the info and said someone would call us right back. That call never did come.

We agree with Byron of NC. We have had our front load washing machine for 3 years and the washing machine is junk! Called Samsung only to be told there is nothing they can do. They have to know there is a manufacturing mistake having to do with the drum. Byron hit it right on the head when he said this product should be recalled! When you spend $1,800.00 on a washer and dryer you expect them to last more than 3 years! I will never buy anything made by Samsung ever again. EVER!

I purchased this washing machine from the Home Depot on Nov 16, 2014. It was delivered to my house on Nov 22 and stopped working on Nov 30. My brand new washer I paid $600+ dollars for broke in 9 DAYS!!! It would not even power on. I called Samsung and after pressing 1 for English and all the other automated questions to get transferred to the correct department the computer voice informed me that I would have to go online because their office wasn't open on Sunday. So I found an online chat with a Samsung representative on the website only for her to ask me stupid questions like 'Is the appliance plugged in?' She then sent me a link so I could request for a repairman to come to my house and look at the machine.

We bought a front loader about 3 years ago from Sears. From the very beginning it has never worked properly. My clothes would come out wet and then would take forever drying them. Plus it would take forever to wash a load of clothes. Just because it says 60 minutes for one load, it would sometimes take 2 hours! Now my washer isn't even working. Buyer beware of this horrible made machine.

I bought a washing machine WF70F5E2W2W/EU which is NOT recommended at all. I have reported that a couple of days of receiving this malfunctioning appliance. I have been told to send videos and pictures that I have already done. I have received a phone call from the technical team who said they will issue me with an uplift number to return the product as it is not functioning and reported within the first 28 days of purchase. I have received another phone call today from them today to say they will not issue the number!!! I have recorded all the names and the dates for the calls and I have the videos that shows the malfunctioning product. The technical team refused to put me through to the customer service department and refused to give me a phone number to call to solve this issue. This is appalling, very poor and incompetent service. I need to raise a complain about this product and about the way my issue that been handled by the technical team and need my refund.

I purchased a Samsung front load washer and dryer in August 2014. On October 31st my washer showed a code of ND, I did live chat and they had me pull the front filter. When doing that it flooded my laundry room. After going through all that it then showed code LO. That's the door lock. Live chat said, "I'm sorry you need to call for service." I called Samsung on November 3rd. They set up a time for a repairman to come out. He fixes the washer and leaves. I washed 9 loads and it does the same thing.

Warranty just expired in July on my front loading pair. Washer won't spin. Replaced drain pump motor, still doesn't work. Only had for 5.5 yrs, will never buy another Samsung anything! SO disappointed!!!

If you're going to buy a washer and dryer, purchase a front load Whirlpool, had mine for 12-years and, as long as you do your maintenance, they are the stuff. Stop getting ripped off. Love Lowe's, do most of my shopping there, not their fault, Samsung manufactures. Need to learn a lot and need to start studying now if they want to keep their business.

Worst product I've ever purchased. Have to leave door open when not washing or it mildews and smells. If clothes stay in washer after washing they start to smell. All the writing on the dials has come off. Can't tell what setting you’re on. Samsung will do nothing. Have an extended warranty from home depot, they will do nothing.

3 year old clothes washer and the drum support bracket (spider) turn to corroded mush. Samsung will not send me new parts though it has a 10 year warranty on the motor parts. Check internet for other people with same problem on all their washers. Run away from their products.

Within 3 years my front load diamond drum washing machine broken.... i.e., axis if the drum broken. Now they are asking 15 thousand to repair. Ppl do not buy Samsung front load washing machine.

I bought a Samsung top load washing machine from Lowes 3.5 years ago. The machine has broken down 3 times already. It costs hundreds of dollars plus weeks of my time waiting to have the machine repaired. I will NEVER buy a Samsung washing machine again.

My husband and I purchased a Samsung front load washer from Sears just over 4 years ago (April 17, 2010). We were happy with our purchase until last week when the machine would not spin. I performed the tests from the manual to see if I could get the tub spinning again, but it did not work. The manual said to contact a repair service. We contacted Sears who sent a tech to come look at the machine (we didn't buy an extended warranty). He said usually there is something that gets caught in the machine like a sock or something and once it's removed it should be fine. Upon his inspection he said nothing was stuck, but that the drum had disintegrated. The repair cost is $1,200 (almost twice of what we paid for it). He said these type of washers don't work well with water softness which was never discussed when we purchased the machine. We were charged $84 for his service call. I am planning on writing to Samsung to complain about their product, but after reading these reviews it doesn't sound like it will make a difference.

I bought this set in June 13 with stands for $2,000. I regretted this purchase almost immediately. Washer takes forever to do a load of clothes. After finally finishing the clothes in washer, then the real fun begins with the dryer. When you start the dryer, it will tumble the clothes into a tight ball and nothing dries except the outside of the ball of clothes. Stop, untangle, ball back up, stop untangle, ball back up, stop, untangle, add tennis balls (per Samsung suggestion), ball back up, stop, untangle and on and on.

They told me the shipping bolts were not removed. The washer dances during the spin cycle. Contacted Sears - a repairman came and told me they all vibrate and there is nothing you can do about it. This is a VERY bad product. I would never purchase a Samsung product and will never recommend it.

Top load WA456 - No help or any help available. You're on your own once you purchase the washing machine. I need replacement and tech support.

First that was not enough water, the clothes stay dry through washing. They told me it's energy and water efficiency. I start to add more water by myself. Then it was something like loose part I can hear during washing. Still there. The worst part, it mixed up all my water setting for temperature, when I need hot, it's barely warm or cold, and for the wool, for example, it give me super hot water. Of course it was after my coverage was gone, now I add more water every time I wash (take another 20 min), and mix water by myself to the temp I need. Take so much time. Have other problems, like others, rust, and bad smell if I cant take my clothes out right away. I have to wash it 2nd time then. Dryer work ok for a while, now I notice it's make burning spots on my towels, or pillowcases. I can't understand how. Feel so bad, I spend so much money, and can't use it normally.

I purchases a samsung VRT Steam front loader washer July 2013 from Best Buy. Within two months of having the washer, I noticed a terrible mildew type odor. I contacted Best Buy and they sent a technician out and I was given pointers to eliminate the odor. I did everything they advised me to do and the odor still persisted. I called them again and they came out and still very bad if not worse. Right before the warranty was up, I decided this was ridiculous and contacted Samsung. They sent a repair person out and he informed me that this was a type of manufacturer defect with front loaders. And other than all the things I was doing.....sanitize cycle with vinegar or bleach, wiping it down after each wash, leaving door open, empty a tray and hose line, there really isn't anything that can be done.

So disappointed with Samsung's handling of my front loader washer problems reported in the first 30 days of purchase. I've spent countless hours on the phone, missed several days of work, had repairman out 3 times, continue to get errors, washer spins and spins for hours creating burning smell, loud motor jamming/stalling noise between cycles, no water on some cycles, too much on others, clothes come out dirty and smelly. Water drips down front of machine during wash with door closed and seal wiped clean/dry. Virtually ruined all of our clothes because sets in dirt causing stains. Some clothes actually have only a few water spots after the load is finished washing and the rest of the item is still dry. The list goes on but Samsung keeps telling me that the washer needs to be deemed defective to return it. What more proof do you need?!?! No service - Even accused me of coming up with new issues - like I'm asking for this! I have young kids and work full time and do not have time to spend all weekend doing laundry! 3+ hours to wash one load is absurd! Stay away from Samsung appliances!!!!! They do not care about their customers.

Purchased a Samsung front load washer WF350QANWAA04 from Lowe's along with a dryer. First problem was I noticed a musty smell in the washer and couldn't figure out why. Evidently you need to leave the door open some to prevent this from happening. Second problem was with the door latch - it will not stay latched during the wash cycle regardless of the size of the wash load. The only way I can use the washer is to wedge a long broom handle between the door and an opposing wall which prevents the door from opening. I checked with Lowe's to see if there had been a recall but evidently not.

Bought Samsung top loader large capacity washer from hhgregg with optional five year warranty in early 2013. About 13 months later, the area around the fabric softener dispenser started rusting. A few months later, the right hinge and edge of the door started rusting. After several calls to hhgregg who owns the five year extended warranty, I was directed to Samsung who basically told me "cosmetics were not covered". They told me they could send someone to fix it at my expense. Samsung needs to Stop Producing Appliances if they cannot Replace or Repair their Defects!!! Hhgregg needs to quit selling Samsung!

We purchased a matching set washer/dryer. In two years we have spent as much in repairs and as paid for the washer. I called and ask for special compensation on parts and they refused. Offered me a extended warranty $361. Exceeds the price including repairs we have already paid for the washer. Please, do not expect their reputation in electronic products to carry over to appliances. The repair man told us this is the brand they get the most calls for to repair. He also said many times the replaced parts do not last. Stay away from Samsung Appliances.

I made a request to Samsung for a refund on 16/10/2014. A serviceman was sent out the following day with instructions not to repair the appliance but to report the issue with the machine. The machine has not been working since that date and had also been repaired in the past for the same issue (shorts out when in drying mode and locks machine and smokes). Warranty had expired 14/8/14. I have since made several calls, emails, requests, been irate, reported to department of fair trading and NOTHING. It's now the 18/11/14 and I continue to get an occasional reply of "Your refund request is being looked at, should take 7-10 working days"... IT'S BEEN A MONTH, I have a family and work full time and have to drag 3 loads of washing a week to a laundromat and waste all my free time with the "possibility" of having these costs covered... I am so angry I cannot speak!!!!

I too had extensive rust around bleach dispenser but they did send someone out to replace top housing even though it was out of warranty. Of course after that the softener dispenser never drained just on occasion. Now the water runs for maybe 30 seconds and then just slowly spends. Took one water hose off to check filter but of course there was no filter on the faucet side and water is coming out of faucet. These washers are crap. They should take them off the market. It is only 3 years old and of course their last fix was "an exception" because it was out of warranty. I'm sure they won't do anything about it but I will raise hell once again.

I have only had washer 2 1/2 yrs. And already there is a considerable amount of rust around the top of washer where bleach is poured into the dispenser. I contacted Samsung and was informed that any "exterior physical damage" was not their responsibility. Asked to speak to someone in management and received a curt voicemail stating the same thing. I don't feel Samsung backs up this product very well and I am not through filing a complaint.

So I bought a Samsung washer and dryer only three months ago!!! Already the dryer has broken down. I cannot believe it could break down this quickly... Obviously not very well made. The problem began three weeks ago. To start with we were on the phone with Trail whom we bought the product from, who then referred us to some Samsung operator over in India, who then referred us to someone else and lastly were told we should receive a call from a repairman in a few days. First of all what a ridiculous system. We were told when we bought the machine they had a great way to deal with repairs. Two to three hours on the phone and calling multiple people does not seem great to me. Now even with that problem aside we got a repairman a week later (now a week without a dryer).

I had contacted a customer service rep from technical department at Samsung about my 3.5 yr. old Samsung washer on November 1st and November 3rd (notification number **) whom initially informed me that Samsung offered me a first time extension warranty on parts and labor at no cost to me after I submitted my model and serial number to her. A&E repair did not have it in their system for coverage. I called Samsung to reconfirm (notification **) what was offered to me and they reversed their decision leaving me holding a repair quote for $700 from A&E repair technician. Samsung claimed they would not cover repair and it would do me no good to pursue this matter.

Purchase a samsung washer & dryer few years ago, the machine spin cycle stop working. Contacted Samsung repair rep, advised me the Drum need to be replace - total cost $900.00. Contacted Samsung for help, maybe splitting the bill. They replied nothing they could do, but there's something I can do. Never purchase another Samsung product in my life time.

Three years ago I purchase a pair of Samsung Washer/Dryer machines from Sears in AZ (mind you this is even an extremely dry state, the desert). They are rusting all around the bleach dispenser (no I didn't get bleach outside the cup and I use splash-less bleach), they also are rusting at the water dispenser where the detergent and softener are located. The rust is getting on my clothes now... I searched the internet to find Youtube videos regarding this problem, complaints on amazon, complaints on the Samsung site, complaints all over the place. 11/11/14 I called Samsung. First I spoke with a John at the Samsung in the Caribbean, he then transfers me to a Jay employee #**. Samsung said they are sorry but there is nothing they can do with rust it's not covered under their warranty. They both said, "Read your book. The warranty clearly doesn't cover rust."

I just had the pump housing failure on my Samsung top-loader washing machine that lots of people have been describing on this website. Luckily it happened when I switched it on so only my kitchen was flooded before I managed to switched it off. The machine was 2 weeks out of warranty so Sears refused to do anything but I called Samsung and they agreed to fix it as a goodwill gesture. This has now been done with the upgraded mounting. However, the relay that switches the drain pump is now jammed on. The technician said it was probably caused by the water leak. Has anyone else experienced this problem? I am now waiting to see if Samsung will pay for a new control board to fix this latest issue.

We just replaced washer after dealing with unclean, smelly clothes for about 3 years. It smelled up our entire house despite my wiping machine out regularly and leaving door open after use. This week, we kept having the "E2" code come on sporadically, and water would not go inside the tub area. We could use the timed drying setting to dry clothes with the dryer! Got a great deal on a completely different washer/dryer set. NEVER will buy front-load anything again and not from Samsung!

Well it seems I am not the only one. To keep this simple I have had the exact same experience with a washer just over 2 years old. Bought 6/2012, now 11/2014 and I actually noticed the rust popping through a few months ago. Upon further inspection I realized just how bad it was under the blue plastic insert. I have model WA5451ANW as so many other posters do. I also assure you this is NOT from over filling. Samsung gave me the same song and dance regarding physical/cosmetic damage (both terms used). They want me to pay a local company $125 to send a tech out and diagnose the issue. Well the local company told me that this is almost always cosmetic once Samsung views the issue via photos the tech sends them. SHAME SHAME SHAME on Samsung for not standing behind their products and more so manufacturing such poor quality products.

Purchased a top of the line Samsung Washing Machine front loader back in 2011 and it has been nothing but a nightmare. Clothes smell and don't rinse properly. It takes forever to wash so what you're saving on water you’re spending in electric. The bleach dispenser does not distribute correctly while washing and causes the clothes to produce burn holes or bleach blotches. Three and one half years later it breaks down receiving "error code no drain call for service." First service call and the gentleman said it may need a pump. He orders the pump, comes to do the repair and it still did not work. Called for service again to come and they gave me an appointment a week later. A different service man comes and said it may be my drain. I call a plumber and 185.00 later no problem with the drain.

DV520AEP/XAA - I am amazed at the reviews submitted by consumers regarding problems with the front load washers are being ignored by the company. You would think they would have a task force looking into these matters. I purchased our washer in 2010 and had it installed in our Florida Home and it stood idle until Nov 2011. It is only 3 years old and now I am replacing a circulating pump to the tune of $200.00. I should not feel compelled in buying extended warranties on equipment that should last for many years, not a few years. We were told that the pump had a 1 year warranty and that this has been a problem with the front load models. I will certainly pay close attention to customer reviews next time I'm in the market for household goods. Respectfully Submitted.

Purchased my machine 1 1/2 years ago and now the problems start. Waiting on the 3rd repairman to come out. First was a bad wiring harness. Two weeks later the pump bracket broke flooding the basement. Wish I would have come here sooner. I would have never made the first $300 in repairs. I am truly thinking of calling and canceling the repair for the pump and bracket to save the $170 and move on away from this piece of garbage. I do get the energy efficient part, my water bill is much lower since the machine has been down 4 of the last 5 weeks.

Purchased a brand new Samsung front load washer and dryer set in February 2011. The washer is completely shot. The metals in the drum disintegrated. The part cost 800.00 plus 400.00 labor to repair it. I am very frustrated that a washer would not last 5 years.

I bought a top load Samsung washer less than 2 years ago. The pump broke last night and flooded my house. I was told when I tried to order part the whole wiring, pump and hoses have to be replaced, and the guy told me that several people are having same problem. I called Samsung, was told they could not help me. I ask to speak to supervisor, was put on hold for almost 1 hour before I hung up. I will never buy anything they make.

I am so disappointed with this machine. It was great for a while and I spend a lot of money on it. Now it won't spin properly and leaves the clothes soaking wet.

Purchased a Samsung VRT Stream front loader and about 8 months ago from RC Willey. The drum would not spin fast leaving my clothes soaking wet. My clothes smelt bad and when drying the towels, left the towels hard (we have soft water). I contacted Samsung and they were no help, the customer service rep quoted me a week as the request for a technician would have to go to another department within Samsung and then a technician would call to schedule a service. I called the same technician who was able to come the next day (thank you Samsung for NOTHING). The tech came out and ordered parts. He then left and a week later he came back, put on the parts. Washer was still not fixed. Another tech came out, same thing, ordered a motor, a week later put on part and now I'm having the same issue. Worked for about 5 days! I would like to return this stupid washer and get something different!!!

We have a 20 month old model 400 top loading washer that experienced the drum pump breaking off and flooding our laundry room flowing water into our finished basement. The ceiling, walls and carpet will need to be replaced in a large section of the basement, water also filtered under the hardwood floors upstairs and we are faced with the replacement of the floors adjacent to the laundry room as well. Rough estimate is 20K in repairs for a known issue that Samsung and our wonderful consumer protection organization could have prevented. I will not be fixing this piece of junk and will be replacing it with something other than a Samsung once I finish researching. I have a house full of Samsung products and cell phones and we will never buy anything that Samsung produces from this point on.

In May 2010 purchased washer model #WF350ANW-XAA. Recently it started making a loud knocking noise and then stopped working with the code of "nd" on display (meaning not draining). Phoned the 800 number and was given the number for Center and was told they would get me to a repairman. Well, after having to give them my credit card for a $150 charge, was told a repairman would be sent. After 7 days and no call, email or response of any kind, called back and was told parts were on order and should be in the next day.

I bought a Samsung WA422 washer. To the date (2 years) the water pump casing broke. Since they discontinued any and all parts to a washer that was just 2 years old I was told it was unable to be fixed. We found the part from another retailer, fixed the washer, it worked great for 3 WASHES and now has something else wrong. What they are doing should be illegal. I caution anyone to ever buying a Samsung product again. This problem seems to be extremely common! We have replaced the drain pump twice on the unit. Now to have something else go wrong!

I have a Samsung WF219ANW/XAA01 front load washer which has a widely recognized and well known design defect with the rear drum support. The material used to cast the rear drum support is dissimilar from the stainless steel tub of the washer, and its longevity in this particular style of front long washer is insufficient and subject to frequent premature failure. The failure resulted in the plastic washer tub and front seal melting and burning and posed a significant fire safety risk. If I had not been home while the washer was running, I fear that the defect would have resulted in a fire in my home. I filed my complaint with Samsung via telephone in Aug 2014 and requested that they repair the unit but my claim was denied because the product was slightly out of warranty. I purchased the required part for $90.07 and invested 6 hours of personal labor to perform the repair.

We purchased our Samsung washer and dryer in 9/2012. 16 months later the pump casing on the washer broke, dumping an entire load of water on my floors. Fixed to the tune of $292.00. Since August of this year my dryer has not been heating or keeping the correct time on the cycles. The technician has been out twice, both parts from Samsung when finally received because they were on back order, have been faulty. Third appointment is next week. I have been going to the laundromat since August to dry my clothes. Absolutely no relief provided from Samsung. Customer service is horrible. My certified letter to Ridgefield Park, NJ, returned unclaimed. I will never purchase another Samsung product again - no matter what kind of product it is.

I bought a Samsung washing machine front load 2 years back (June 2012). Now it is not working, I complained and the service man came and told the drum has to be changed. The cost of changing the drum takes 10,000. The machine worked only for 2 years. What is the remedy now?

My washer was 2 years old and shakes violently. Purchased from Lowe's with the pedestal. Samsung 800 number is of no help. There are only two companies in my area that service this washer. Serviceman came out said 30 sec later and 70 bucks later he declared it a loss. Same problem as other people on this site. Broken bearings. Cost more to repair than buying a new one. Serviceman recommended Speed Queen. He said he repaired 4 machines in 11 years. The machine is built like a tank, has all metal parts (no plastic) and no electronics. I am going back to the basics. Just need clean clothes. I will never purchase anything Samsung. A washer machine shouldn't lousy last 2-3 years. NEVER again.

This washer is horrible. I keep it clean and drain the reservoir like the manual states and the clothes smell horrible. It takes hours for a load. I hate this washer

This is the biggest piece of crap. Only had 30 days and my clothes smell like swamp water. Good old Samsung repair man comes out and says all high eff. machines smell like this. **!!!! I bought all Samsung appliances: Washer- crap, dishwasher- 10 days old replaced with Bosch, Refridge- holding my breath, Stove and Microwave- who knows how long. Spent 4k and Samsung laughing in my face. DON'T BUY SAMSUNG ANYTHING! WORST CUSTOMER SERVICE EVER.

First problem I had it, the water level would be low then the spin cycle left water in it. Now water is coming out of the bottom. Have had it for maybe a year. Leaves softener on my clothes and stains them. It is out front for the junk man. From now on I will buy American. Put our country to work. Should be recalled, with a full refund. Piece of junk.

Top Load Model WF328 AAW/XAA - Stainless Tub Flange motor mount. Stainless Tub Flange motor mount disintegrated over time causing drum to spin out of balance and cause blockage to water pump. Two months ago the drain pump stopped working. I am mechanical so I removed pump and found the weirdest material blocking the pump. I could not imagine what it is or was. Today, during the spin cycle something loud clunked in the machine. Again pump stopped draining. Before I removed the pump this time I noticed water inside the machine. After looking around the plastic housing that holds the water for the stainless tub, I found two holes that blew outward, meaning something punctured the drums from the inside out. I removed the plastic tub to find that the Stainless Tub Flange mount had disintegrated, large pieces broke off sending it around the tub and punctured the plastic wall.

We purchased a Samsung washer and dryer less than 2 years ago. The washer has the outer drum replaced, a new transmission and 2 new motors. Now the dryer drum is cracked. Samsung told us they weren't aware of any problems with their dryers and ours was out of warranty. We had decided to give up and replace them with a better brand when we happened to look at "Samsung Home Appliances USA" on Facebook. It appeared that Samsung answered every complaint and did so quickly. We posted our complaint and got an almost immediate reply. In a couple of days we got a call from the local repair company to come out and replace the dryer drum at no cost. Samsung is not good quality and their customer service is a joke.

I purchased my washing machine in May of 2011 and recently it starting shaking violently during spin cycle. I called Samsung who sent out a technician from a local appliance company; although he was very nice, he misdiagnosed the issue as simply being a bad shock absorber. I agreed to have all (4) replaced as a precaution. A week later (of course on a Friday night) he returns & replaces the shock absorbers. Unfortunately the shaking had INCREASED. The technician checks another area and informs me he was wrong and it must be the bearings are bad; he proceeds to tell me it's very expensive and I should call Samsung to see if they could offer a discount otherwise I would have to buy a new washer.

Similar experience to other customers that had purchased the Samsung top load model #WA422PRHDWR/AA. Started logging all the problems and I ran out of paper! As per other comments, a 35-minute cycle took 2 hours to complete. Tried every cycle and the same thing kept happening -- the washer started dancing around and time kept getting added on. When it was on the spin cycle, it would start adding water again. I started my laundry yesterday morning at 9AM and was not done until 8PM. The last load I gave up entirely on -- threw it into the dryer for 2+ hours. This machine is only one and a half years old. There should be a recall on this model. Oh by the way, the dryer had issues as well but was under warranty. The drum had to be replaced after just one month. Too bad for you Samsung. Replacing my kitchen appliances and trust me they will not be from your made in China product!!!! Absolutely disgusted. They won't even acknowledge that there have been issues.

In the Fall of 2012 we purchased a Samsung VRT Steam GSF front loader washer and also a front load Samsung dryer. Now, less than two years later, the washer no longer works. The controller board needs to be replaced at a $190 expense. Samsung does not cover the board -- only the "direct drive" motor. Don't be fooled by the 10-year warranty sticker on the front of this unit.

Samsung Top Load Washing Machine Model 400 - 18 month old machine dumped entire load of water all over floor. Appears to be a broken record of chain of events. Purchased at Lowe's.

The heating element has went out every year. The washer fills up with mold around rubber and spin tub goes out every year.

I would like the address of the Samsung Home Appliance Group CBD. Apparently they are unaware of a defective item that exists in their Washing Machines. I am stating this since I have bought 2 washing machines in the last 2 years, both becoming unusable for the same issue which was the unbalancing during the spin cycle causing the machine to shut down. Both occurring a year outside or the warranty period. On the first machine when I called Samsung and scheduled a repair tech, it cost a considerable amount of money of which when he appeared he diagnosed the problem in 2 min. stating it was unrepairable. He then went on to say that a $100 credit would be given on the purchase of a new machine. I had to purchase the new machine because I was stacking an existing Samsung dryer on top.

I have two issues with Samsung. First we bought the front load washer and dryer. After a few months, the washer started to smell moldy and musty. All of our clothes smelled so horrible. I contacted Samsung and told them about the problem. We even purchased the three year extended warranty. We already had a service man out to look at the washer. His conclusion was that the bin in the washer holds water therefore after a while collects and makes all your clothes smell moldy. After explaining this extensively to Samsung, their only recommendation was to leave the door ajar when not in use. I explained to them I was not comfortable doing this since I have a cat, and a small grandchild that comes to visit. What would happen if I left the door open and horribly the cat or my grandchild climb into the bin and shut the door. I cannot believe this is the remedy that Samsung has given us as they have closed the case.

In 2011, purchased matching washer and dryer from major store. 2 years later the dryer broke. Spent TWO MONTHS dealing with Samsung and store. Ended up calling a different service repair company and they fixed it in the same day (had to pay for it myself). Fast forward to 2014. Washing machine starts making a terrible, horrible, scary loud noise during the spin cycle. Go look at the washing machine and it is literally smoking!!! Stop the machine, grabbed a fire extinguisher and had the wife go to the breaker panel. Samsung authorized repairman comes out to do diagnostics. He stops the process for fear of the machine doing something bad (noise and such). He also told me that the door lock mech. is broke and that it shouldn't run, period, and was surprised that it did. Estimated cost for repair is as much as the machine cost as the "bearing" has gone out. Have roughly 4,000 word document on this incident. Three words: DO NOT BUY!!!

Washer purchased July 2014. After using only a few times I hated it. Never enough water to clean clothes or rinse soap out. Takes all day to do a couple loads. Have to redistribute clothes at least 3/4 times with every load. Samsung customer service is non existent. I have learned a very expensive lesson - never ever buy a Samsung appliance.

My Samsung Top load washer wa456drhdwr/aa is roughly 2 years old now. 6mo from purchase, washer emptied water contents into garage. After 3 weeks of waiting on repairman, he came out, diagnosed problem (inferior design - pump mounted to drum and broke when out of balance), and ordered parts. 3 weeks later part came in. Repair lasted 6 months. Washer was out of warranty. After 1.5 hours on phone with Samsung, they sent a conversion kit that moves pump mount to body of washer. This kit required a new wiring harness to accommodate new location of pump. This is admission of a design flaw. Three weeks and still no repairman or communications to come install new parts. I installed kit myself. The issue was fixed.

I cannot be fair. I bought a washer and dryer from Lowe's in August 2011. The dryer failed in 2 weeks, it took me 3 months to get them to honor the warranty. I just got off the "Live chat" because the door is locked with laundry in it and they told me to force the door open. It smells and makes the laundry smell. I cannot afford to buy new ones but when I can I will never never buy any SAMSUNG products again. I will continue to tell anyone who will listen not to buy their products. You lose SAMSUNG.

Model WF350ANW/XAA Washing Machine - I purchased my washing machine in December 2011 (this was my second Samsung washer, my first one lasted less than five years, I only went with Samsung again because I wanted to match my dryer). It just stopped working the other day, although it has not been running right for at least a year. I contacted Samsung and was of course told that it was out of warranty and I could set up a service appointment but someone would have to call me back in 24-48 hours (just to set up the appointment), this was after sitting on hold for 40 minutes. Samsung sells a terrible product and their service is just as bad. I highly recommend you do not buy a Samsung washer or dryer. I know I will never buy another one!

We have only had the washer under 2 years. The pump already went and the washer has a constant odor. I purchased Tide washer cleaner but it doesn't do anything because the water must stay in the pump after the wash is finished and stagnates there. I was looking at new ranges and loved the new Samsung duo oven range but will not buy another Samsung product again.

Purchased washer & dryer (WA5471 ABW) in July 2011. About 18 months later, rust started forming all around the bleach dispenser area. Now it is even starting to bubble up & peel. I have had clothing starting to show up with rust spots. Now, the dryer is starting to act up too. These are pieces of junk, and I am filing a class action suit. If you agree, check on Top Class Action Lawsuits.

We bought a Samsung Front Loading Washer and the base in September 2011 for almost $1500. Today we had the repair man out because it was making loud clunking sounds. He looked at everything and said that it will cost about $1000 to fix it! He said the washer for that year had a soap dispenser that was showing that too much of the HE soap was being put it for each load. He said that Samsung knew about this because they changed the dispenser the next model year. He said that HE laundry soap gets stuck in the pump when too much is used and corrodes all of the parts in the system. Because the parts are so corroded, the washer starts banging, which causes the tub to warp.

My new Samsung top loader is 15 months old and already stopped working. It has the infamous 3E error code. Where you have to pause it many times to drain the water. I've been waiting for a call from a technician to come out see what the problem is. From what I have read here it is a common problem. That and the pump breaks on it and floods people's houses! That is what I get to look forward to? We have to pay for the service call, repair time & they should pay for the motor. But from what I have read SAMSUNG is a huge ripoff and I'd be happy to join a class action lawsuit. It sounds like I need to cut my losses, by another brand then never give up going after this company. They should not be selling appliances. I will spread the word on their terrible products and how they don't stand behind them. Word of mouth, email and report it to the BBB and our States Attorney.

We have had this Model # - WA422PRHDWR/AA washer for 2 years and recently the drain pump broke and flooded our house. We found out it was the drain pump after looking under the washer. The picture is of the drain pump which is put right under the tub that spins. No wonder after regular use it will wear down and break off! So after talking to Samsung they want to wait a week and then have someone call us to set up for someone to look at it to MAKE SURE that it is the drain pump. They want to make sure people get so tired of waiting that they fix it themselves.

Purchased Samsung dryer Dv210 a couple of years ago. Dryer worked fine until I noticed my clothes were getting stuck and when I tried to get them out it would rip. I noticed the drum was cracked. It's just me and 2 teenagers who hate to wash so no overuse or abuse.

I have had nothing but trouble from my 3-year old Samsung washing machine. From the pump/drain continually coming apart to the cycle sticking in one place and having to start the wash over. The locking mechanism also sticks and will remain locked.

WF350ANW/XAA - We bought this washer & dryer in Nov. 2012 from Lowe's. The door latch is broken. I have removed the latch and ordered the part and will install it myself. My complaint is that the latch is cheap plastic and I can see that it will need replaced very often. They could at least have made it with an impact resistant plastic! I also bought a 3D Samsung blu-ray player last year that would not stream so I returned it to the store. I am through with Samsung!

In March 2012, I decided to upgrade the top load washer with front load Samsung washer Model# WF340ANG XAC 05 for a better washing experience. In two years, I have been using the washer once or twice a week. In September 2014, Samsung washer starts running into problem. The lock mechanism doesn't work anymore. Some parts are made of plastic!!! This is a quite common problem with Samsung washer!!! At the same time, I bought Samsung dryer, fridge, and oven. So far, no problem with these. Fortunately, I bought 5 year warranty for those machines. I don’t know what the next defect will come after, the experience and concern challenge the confidence in using Samsung's washer.

When I pull out the dispenser for the laundry detergent, a rusty color is smeared all over the top. I believe that the porcelain has flaked off the metal inside the unit and the material is rusting. Samsung refuses to repair this problem. The machine is only a little over two years old. Samsung classifies rust as cosmetic. I will never purchase another Samsung product. They do not stand behind their product.

The post above from Mitch from Minnesota I think has helped me make a decision on my washer... throw it in the garbage. I bought this washer 2 years ago and have nothing but problems from the day we bought it. Weird noises that we were told were not abnormal. Then we were told it is not balanced which it was but we tried to balance it even better. Of course by the time it started throwing a 3E error code it was out of warranty. We had a repairman come out and he told us it was the clutch assembly (about a $400 repair). I ended up getting the part and replacing it myself for under $100. That worked for about a week. Then it started the 3E again. Now I have no confidence that if I replace the motor and/or electronics that it will work. It amazes me that a company that makes such quality electronics makes such horrible appliances.

WA5471ABP top load washer - Well, I wish I had read the reviews before I got this washer. Two year old washer and it is rusting all around the rim. I have rust falling into my clothes and all I get from HHGregg that the five year warranty doesn't cover rust and Samsung's states it doesn't cover rust after one year. Wow, what was this five year warranty I paid a big price for? I was told if you purchased, "Just call us (HHgregg) and we will be right there". And Samsung, not under warranty, certainly have a quality issue and I have no plan to ever buy their products in the future.

We purchased a Samsung front loading machine on October 17, 2011, Model#WF520ABW, from HH Gregg. We also purchased a 5 year guarantee. The washing machine does not spin. We were told the bearings are corroded among other major things will need replaced. We had to call the warranty company thru HH Gregg. They gave us an authorization number and then gave us the number of an appliance repair place. We called them on August 21st and they came the next day and told us what was wrong with the machine. They ordered parts thru the warranty company. Two weeks later I called the warranty company to get an update on the repairing of our machine. They said the parts were never ordered by the appliance place repairing the machine, and they never received their email. I called the appliance repair place and they claimed they ordered the parts. I told the warranty company that they needed to call the appliance repair place. The last time I called the warranty company they told me that the parts are to be shipped on October 12th. I will never buy another Samsung product!!!

Last year the pump housing broke after having it for a year. This month machine is restarting, and says it's off balance on the last spin cycle. Repairman came out and said he thinks it's the control panel, but he can't tell me exactly. That doesn't help me. So at this point I'm either going to have to buy parts til they figure it out, or just buy a new washer. I don't understand why Samsung hasn't recalled these washers. Everyone is having the same problems. I am pissed, and will never buy a Samsung appliance again. They are trash!!!

RUST! This seems to be a much wider problem in their top loading washer. My model is WA5451ANW and is 3 years old. After extensive research I have found website after website listing rust problems with Samsung washing machines. These RUST problems are in bleach dispenser, soap dispenser and motor mounting areas of the machine. Samsung customer support team is well scripted and always offers the same answer "This is considered physical damage" and of course not covered for repair - warranty or not.

I have a 3 year old washing machine that was maybe used for one load a week and it is broken and will not be covered by Samsung's parts only garbage warranty. I spent 45 minutes on hold waiting for a rep to tell me so. Lovely. The absolute worst customer service experience, although polite. I will never buy another Samsung product again and I will make all my reviews state such.

I have the WA5451ANW Samung washer purchased in 9/2011 w/ the 5 year warranty. Bleach dispenser, lid top, detergent drawer all rusting. Called HHGregg and they will not cover it under the extended warranty. They said it's a cosmetic/manufacturer defect issue and to call Samsung. Samsung said it's a cosmetic issue, not covered under any warranty and there's nothing they can do about it. I wish I had my old swish, swish Maytag back. I should have never gotten rid of it. :(

I would like to start by saying one star is far more than they deserve. After my Samsung washing machine started flooding my laundry room and garage the other night, I spent hours online reading their reviews (or complaints I should say) so my expectations were already incredibly low before I called them. My less than 2 year old washing machine model number WA422PRHDWR/AA that they had already come out and fixed when the drum fell inside the machine, now has a broken pump assembly and rust around the bleach tray and lid hinges. They obviously won't do anything about the rust so I focused on getting it working again. I read their service bulletin, verified the problem, and did my own search for the part with no luck.

I purchased my Samsung Top Loader, Model # WA5471/ABP/XAA washer back in October of 2011. Within the first 6 months the motor completely burned up. It was replaced since it was under the manufacture warranty, but I have had so many other repairs to this washer within the 3 years that I have had it. It would have cost me more than it's worth if I didn't have the extended warranty on it. Problems like leaking, rusting on the top metal section, 2 pumps failing, waterline hose rubber disintegrating to the point of leaking all over my laundry room, shocks replaced twice due to loud noises during spin cycle...etc.

Bought Samsung front load Model# WF331ANW from HHGregg delivered 8/4/12. 8/14, made thumping sound on spin cycle and drum looked wobbly. Past warranty period. Called Samsung service for repair twice. No response. Local repairmen - Need a new bearing assembly. Estimate $600.00+ due to 3-4 hrs.

We bought a brand new Samsung top loader washing machine mid July 2014. We've had it exactly 2 months and it's already not working. We have a washer full of water that won't drain or work at all. We have a warranty on it and after dealing with Samsung's customer service I regretting this buy! The person barely spoke English. After explaining the situation, I was told somebody will call me back in 24 to 48 hours. I have to wait 2 days just to speak with a tech. I'm getting nowhere with answers or getting this so called "warranty" to be honored and my new washing machine fixed. Now I have a useless washing machine filled with water and completely not working, no idea when I'll even have a person call me back to give me the slightest idea of when it can be fixed, laundry piling up, and our family of 5 running out of clean clothes. I will never buy another appliance from this company. A big loss to them with all the appliances we will be shopping/buying in the next couple months for our new home!

We were GIVEN a Samsung WA456 Top Load Washing Machine and found out really fast WHY it was GIVEN to us!!!! I thought "WOW this is a nice machine!" Boy was I wrong!!!! You have to babysit it constantly through the spin cycles. It keeps saying it is off balance and sometimes it may take once (not very often) and most times it takes 10-15 times to get the load balanced to where it will spin!!! I had a Maytag and it lasted a lot of years and I have only had this for a few weeks and I am going to most definitely trash it. I would NOT give it to anyone I know because I value my friends more than that! A word to the wise... SAY NO IF IT SAYS SAMSUNG ON IT!!!

Washer model 422 - I bought the washer/dryer pair 2 years ago. Dryer is great; however the washer has been a disaster for 3 months now. The drain pump housing broke right off, flooding my basement - luckily we were home and caught it quickly. You have to buy a whole new assembly, wiring, etc, and then the holes don't line up and the hoses don't reach! I figure I ordered the wrong part, so I called up customer service. Samsung claimed I had the right parts and needed a professional to install it, so I get one and he says the same thing! He says the correct part is discontinued - I read the same in another post. How do you discontinue the parts for a 2 year old machine and not issue a recall or some other disclaimer?! Very upset with Samsung.

Samsung Washer WA456 - Will not finish a spin cycle. Vibrates violently and starts over and over and over. Definitely not high efficiency. Basically useless, however if you want to finish a load, you hand wring and work the dryer over time. Would not recommend to my worst enemy and Samsung help is worthless!

On Friday, September 5, 2014, Home Depot delivered a Samsung front loader washer and dryer. The first time I looked at the dryer it had a dent in the front side of the dryer. Calling their customer service resulted in a monetary reduction in price since I paid for a new, not a scratch and dent appliance. Secondly I am in poor health (78 yrs. of age) and I did not want the job of leveling another appliance which the delivery team failed to do. This was the agreement that they would level both appliances which didn't happen. Then the wife ran 3 loads of light laundry over the next three days with no problem. The fourth load consisting of bed sheets (3) the washer would not fill with water, and worst of all locked up so we could not empty the load. It is still in there.

I bought a Samsung top load washer around 1 1/2 years ago along with a 3 year extended warranty from Sears and have called them out here 4 times and they are due here again today plus Samsung.. the washer does not clean my clothes hardly even gets them wet... gobs them up in washer and since the water doesn't come in it right the detergent splatters out and stains my clothes till i have to throw away a lot... this is the biggest lemon i ever paid a high price for and extended warranty, witty sears is just that... they keep coming out and do nothing, put new water pump in and get water all over my wood floors etc. Whatever happened to their satisfaction guarantee?? All i want is a washer that works... do they make one? Samsung doesn't for sure... I am livid at both Samsung and sears for dragging feet on a product they both know is a worthless piece of high priced junk!! Don't buy it...

I bought a Samsung front loading washing machine about 5 years ago & the back of the tub corroded so bad that it just fell apart.

WA422 - What a nightmare. New machine purchased a year ago. No one will help. Home depot passes the buck to Samsung. They both claim the other is responsible for replacing this very defective machine. Samsung sent repair men out yet not resolution. I don't want this machine at this point. Machine is also showing rust coming out thru the edges and paint discoloration. First service company from Home Depot charged me $120 just to look at machine and tell me motor is gone. Samsung comes out to replace motor, ends up also replacing motherboard, and leaves. When I come home and use machine it still doesn't working. Again I call and they have to come out to replace whole internal drum and parts, and what about the rust? They make no sense. They are spending money on sending services techs instead of replacing this machine. Never again.

About 2 years ago I purchased a Samsung top loading washing machine. I've reached out to Samsung, Lowes (where I purchased the machine) and our local repair person who almost refused to work on the machine. Simply put, the machine DOES NOT clean my clothes. I run the pure cycle, I use the bedding cycle to allow more water and I've had it serviced 3 times. Thank goodness I purchased a 4 year contract but I don't see any resolution even though. The local repair person that Samsung contacts or Lowes contacts to fix my machine has replaced every possible part with no difference in the cleaning of the clothes. He told me he basically can't do anymore and I should call Samsung again. BUT Samsung will call him!!! It's a vicious circle with no solution. I want clean clothes!!! I will never buy another Samsung washer. I don't know who else to talk to about this issue.

Have had this top loading washer for a little over 2 years. Noticed rust marks on top ledge of soap dispenser. Metal part of the washing machine where the screws are rusting. Not covered under warranty. Will never buy Samsung again.

WA422PRHDWR/AA - I have been a Service Technician for 15 years and I shudder when I get handed another Samsung service call. Some of the service reps on the techline are very helpful and some... not so good. Recently one washer has me pulling my hair out. My boss refuses to go out and work on Samsungs and sends me. We replaced the lid switch lock and it still would not make it through a cycle. The 3 E error code called for a bad Hall effect sensor but to get that you have to order the entire motor for $168.00. That didn't fix it. Another techline call and they said it's a bad motherboard and oh by the way check the wiring harness and that's bad too!!! This washer is only 18 months old, but of course off warranty. This has been almost as much fun as the Samsung refrigerator that I wasted 4 trips to a town 25 miles away before I could finally get the right part from Samsung that actually fixed the problem. As a service tech, I understand your frustration with Samsung products and service.

My four year old lightly used (two people in household) stopped working. My husband called Samsung and they did some questioning and they think it is the belt. They said it was very unusual for such a new machine. In light of that, my husband asked if they could cover the repair. After being kept on hold for about 15 minutes, the answer is no. So now we are waiting for a repairman. We are very upset. We also bought the matching washer and the stands (over $2000), are now afraid something will happen to that too. Our previous Maytag dryer which we had when our children were young, lasted 30 years with only one repair. So we do NOT recommend Samsung dryer!

I'm in the same boat as many of the other posts. I purchased my washing machine ($$$$) 3/2013, and now it won't drain, nor will it spin. Called Samsung, got referred to repair, called repair who is unable to come out for 10 days!! He says the part is a "kit" (drain and pump system), which is available. We'll see!

The warranty just ran out on this washer. Seems like samsung knows about this problem... The drain pump bracket broke and water flooded my floor. So now I have an expensive piece of junk. I tried to find the part to fix the washer but it seems that it has been discontinued! Go figure. I am very angry at this point! I will never buy any samsung product ever again!

Had the washer for about a year and it went out of balance and damaged the top blue ring. They told me it was under warranty so they ordered part. After it was installed I got a bill for 180 dollars. Then they told me they made a mistake so I paid it. Now, it won't drain or spin but if I leave it off for a while it will start to work again and then quit. No idea the problem. The matching dryer works excellent though and for everybody with the drain pump brackets that have leaked and broke In Canada, they have recalled it and are replacing that style with a new one that does not leak or break.

We purchased a new washer (wa45h7xxx) on May 26, 2014 from Home Depot. There was a horrible sound when we ran the first load and discovered the delivery guy left a huge piece of Styrofoam and plastic on the bottom of the washer. Called HD and Samsung and notified them but said for now we would keep the washer. Now the washer cannot complete a cycle without redistributing the load 3 or 4 times. Although Samsung agreed to replace the machine in May, now they will only repair it. Lesson learned: DON'T BUY SAMSUNG appliances!

Tv I bought a black tie warranty at Best Buy. Told my first yr and my four yr warranty that my first yr warranty co inside with the four yr warranty. I thought I paid for four yrs only to find out that my first yr is taken, have a blue line in middle of my tv only getting worse every day. Bought washer and dryer in Jan. 2013 at Lowes, bought extended warranty. I heard this noise and water all over my wood floors that we just put in ruined over half of the flooring. The pump fell off because the bracket broke an ongoing problem I been waiting over 7 weeks. Will never buy another Samsung product and will tell everyone I know plus post it to my Facebook!

I purchased a 4.5 cu ft, VRT top-loading washer (original price $899) in February 2013. In May 2014 it began having intermittent 3E errors during the spin cycle. I would find my clothes sitting in water while the washer beeped. I would restart and usually it would complete the load. It happened on some cycles more than others. Eventually, it began to happen on EVERY SINGLE CYCLE. Even the pure cycle can't complete without the 3E error code. This error code is due to motor failing. This machine says it has a 10-year parts warranty on the motor. Contacted Samsung and they indicated neither labor or parts are covered. Explain exactly, what is the 10-year motor warranty for? I'm gonna have to call out a technician to work on a machine that cost me $800 and it will likely cost me 1/3 of that to fix it.

We purchase a Samsung front loader washing machine less than 3 years ago. At first it was great then the rusting started. We called Best Buy out. They said only cosmetic but if it starts rusting into the clothes, they will replace it. So about 2 weeks later, the rusting into the clothes started. Called Best Buy out - they order the part. Waited 7 days. They came out, replace the top. Great, right - not!!!! The bleach cup came off and was hanging and everything I put in the washer would DC became unbalanced, didn't matter what you put in it. Called Best Buy out again. They said they need to replace the board - seriously - waited another 10 days. The tech is coming out today. Have been to the laundromat twice. Refuse to go again when I spent so much money on this crappy washing machine. It truly SUCKS. So we will see if it is the board. My question: how can you start a class action lawsuit against Samsung? From what I have seen on the previous comments, person seem to have the same problem. I am so disappointed.

Washer and dryer set was purchased new from Best Buy. Approximately 12 months after purchase, paint began bubbling and rusting around bleach dispenser. The detergent and fabric softener tray is now beginning to have rust deposits in it which are being transferred to clothing. I contacted Samsung regarding the faulty paint on the washing machine housing and I was told it was my fault that it was rusting due to MY EXPOSING the washing machine to moisture. IT'S A WASHING MACHINE...HOW DOES IT NOT GET MOISTURE ON IT???

I have the same complaint as so many others. Not enough water therefore clothes are not clean. Was purchased from Lowe's and they replaced the machine but it has the same issue since they are all programmed the same. Lowe's wasn't the issue. Samsung is the issue. I have to carry buckets of water downstairs just to do laundry to assure that my clothes get clean. It was a total waste of money. Would love to have my old set back. I will not buy another Samsung appliance. A total waste of hard earned money. :-( It's obvious from reading other complaints that Samsung is aware of these issues and is allowed to continue selling consumers substandard products.

This is the worst washer I have ever had. I bought in dec. 2013. This is August. 2014 and I have had a repairperson to my house 5 times now and it is still not fixed. I call samsung and all they can say is the parts are ordered but do not know when they will be in. So far they have replace 5 parts on a new washer and now I'm waiting for another part. I bought from Sears and between sears and samsung I think neither one knows what they are doing. I will never buy another product from Sears or samsung.

I can't believe the issues people are having with the water pump on the top loader Samsung washing machine. Mine is just two years old. I came home to water all over the basement. I loved this machine until this happened. Why not a recall if this is ongoing problem??? I took the back panel off and found the pump dangling with plastic bracket broken off. Do not purchase Samsung!!!

I purchased a washer dryer combo (Model #WF330ANB) from Lowe's 1/1/12 and have never disliked an appliance as much as I have this washer. It was advertised to be a very heavy duty energy efficient washer. Unfortunately you can only wash approximately 1/2 the amount of clothes as I could in my older top loading washer that was not an HE. Also, the cycle minimum time for a normal load is supposed to be 52 minutes (my old washer was 30 minute cycles). The dryer works great but the washer has never worked properly; my white clothes turn grey because it doesn't clean the clothes, only spins the water out about 50 % of the time requiring many extra. At this time, I have been waiting for 3 weeks from Lowe's Service Advantage to send a repairman that refuses to phone customers back to set up repair times. He also refuses to answer the phone when we have tried to call to see if the part has arrived to replace the pump! Thank goodness I purchased the extended warranty, but what about service that goes along with it? Three weeks, Really??

I have a Samsung top loading machine, model #wa400pjhdwr/aa. This machine was purchase less than 2 years ago. Last week, it began leaking from under the machine. Luckily my husband was home and turned the machine off immediately. If he had not acted so quickly, our laundry room floor would have been damaged. We had a repairman fix it. He replaced the pump housing under the machine. It was a plastic housing that was not attached to the main unit. He relaxed it with metal housing that attached to machine. The repairman said he had replaced several of these machines and that Samsung really should have issued a recall.

Purchased at Best Buy with very misleading advertisement about washing and drying 14 TOWELS. You would have to run the Dryer on time dry about 14 times to dry 14 towels. Dryer had heating element go out right when the warranty expired and we were told to only use time dry setting to save the element from burning up again. Shortly thereafter the dryer would only run 3 minutes and constantly kick back to the initial start of the setting (put a pair of pants in on the 20 min wrinkle release and the dryer completely filled up with water). The cloth ring between the dryer ring components came out shortly thereafter that protects from friction on the components. The dryer simply is a piece of junk that doesn't work! The washer doesn't drain properly and leaves a fine "soot" in the basin after loads, which you really notice if you are washing dark clothes as you can see the film on them. Such a poor experience, will never buy another Samsung product.

Finally got repair after 8 weeks, and hundreds of phone calls... but repairman forgot to order part. Endless calls to get it approved again!! Now after 11 weeks, Samsung finally sent repairman! He reviews appliance, lists parts needed and tells me I have to pay. I explain its warranty work and show him the email from Samsung confirming warranty. He said his company doesn't have that information, and I have to call Samsung. It's Saturday. No one available to help me, but I can leave a message, Emailed the executive customer relations rep, but she doesn't work on Saturdays. It's been 11 weeks of hell and wasted time. I will NEVER buy another Samsung product.

Purchased Dryer (DV337AGG/XP) in 2008. Didn't notice the problem at first, but eventually realized that our whites, such as sheets & men's underwear or white dress shirts had a small spot or dash of what appeared to be a brown or rust spot. It is probably on other colors, but not as visible. No doubt that it was not from the washer as I examined the laundry...clean out of the washer...spots out of the dryer. Using stain treatment after the dryer constantly....very frustrating.

We just had a service man come out and look at our washing machine due to the noise it made during spin cycle. The service man said that a flapper that is in the back of the machine to release air during the spin cycle. I would not buy a Samsung due to the noise, it's terrible.

Samsung Washer Model No. SK-3A1/XAA Front Loader - I am highly disappointed with this washer and dryer I bought in October of 2012. The washer will not remove any kind of stain whatsoever. I have used Oxi Clean, Spray n Wash, and Resolve let the clothes soak for an hour prior to washing. The STAINS WILL NOT COME OUT. So many of our clothes have been ruined. The money I should be saving is costing me more. Sometimes I have to wash my clothes 2 times to even feel like they are clean. My dryer rolls up the bottom of shorts and pants. The quality of these products are terrible and I will not ever buy a Samsung Washer or Dryer again. As a matter of fact I am going back to the old school washer and dryer that actually puts water in there to clean.

Only after 2 years, I noticed that the area around where you pour the bleach in started to rust. I contacted Samsung and they told me that they did not cover cosmetic damage. I explained this was not cosmetic damage but a factory defect. After my persistence, they sent out a service tech. When he pulled the plastic ring he exposed even more rust and indicated that this was the worst he had seen. About a week later the service tech called me and said that Samsung would not cover this even though it drips rust on my clothes. NEVER AGAIN will I but anything Samsuck!

Purchased top of the line washer and dryer last week of April 2014. Was delivered first week of May 2014. In June I noticed water on the floor - thank heaven my laundry is in the basement! Thought did I spill something. Another load notice water on floor again leaking from bottom of washer. Called service came and sealed around bleach dispenser, hmm? Well that didn't work and water is increasing. Repair came back and duplicated the leak in a cycle for them lifted the top again and said might be a seal on the top of the drum. Well this leak does not occur with every cycle. It doesn't with bedding cycle (heavy duty) nor with the delicate cycle (light load). So how is the drum involved?

I bought this Samsung washer and dryer pair for over $2000 back in 03-2014. Right from the very start the washer had electronics issues. Features and indicators didn't work. 3rd party repair service bumbled around week after week (could only come to my area on Tuesdays) for nearly 6 months! They finally got the correct part and installed it. It seemed to work for a month or so and now it's dinked again! Different indicators and features decided not to work this time. Samsung Support are a bunch of ignorant bastards and have no regard for customer satisfaction! Like the over 420 other people with complaints here, I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT, EVER! I will encourage everyone I encounter to stay far away from Samsung products!!! Chew on that Boo-Keun Yoon!!!

We purchased our Samsung washer and dryer about 4 years ago. Two years into it, our dryer's drum had to be replaced and now we learn that the inner and outer drum on our washer also needs to be replaced because it is making so much noise in spin cycle. Because it is no longer under warranty, it will cost a total of $657.00! I am very disappointed with their products. Def will never buy Samsung again.

I purchased a Samsung washer VRT Plus washer 17 months ago for $700 on sale from $850. At first I liked it. About a month ago, I noticed that it seemed to be taking longer to complete the wash cycle. Last week, during a perm press wash, it would not complete the spin cycle after rinsing. The timer just stayed at 6 minutes, with the tub going back and forth for about 30 minutes until finally the unbalanced load error code came on. I adjusted the load, although there was nothing unusual about the size or contents. It still wouldn't complete the spin cycle. I tried a new load, 3/4 full of towels the exact same size and weight. It still wouldn't complete the spin cycle. I called a technician, who couldn't replicate the problem during diagnostics. However, he said that the tub and machine were shot and it would cost $1000 to fix it. Of course I have to replace it. I will NEVER buy another Samsung. RC Willey did give me a discount on my replacement.

WA400PJHDWR/AA - Delivered November 2013. July 2014 will not spin water out on rinse cycle. It fills up, bounces around, resets and fills again repeating this cycle as long as it deems necessary. I received my water bill and it had doubled and I was trying to figure out why. This has been going on for over a month unbeknownst to me. The machine is in the garage and I simply check the time the load takes and go back out to put it in the dryer. I noticed I would go out and it would say 35 minutes. 35 minutes later I went out and time left on machine said 60 minutes. So I sat out there and watched and waited thereby enabling me to realize something is amiss.

I have had my "Top of the Line" Samsung machine for less than 5 years and I maintain it well. For the last couple of weeks, it started giving me warning code NF. It will not release any water. It is out of warranty so I was told a repair service would contact me which they did. They want an $80 fee to come look at it. After reading all of theses complaints on Consumer Affairs, I'm wondering why they are getting away with selling us these machines that last only a few years if lucky and not recalling their products?

Bought a top load washer Model WXAA02 March 2012. I see the same issue of rust on the soap dispenser as in another post. Worst customer service ever! Not interested that there's a DEFECT in their machine. Won't give names, managers unavailable... Will never buy Samsung again. Bought a wide screen Phillips TV tonight, an AT&T phone and shared my piss poor experience with Samsung with every customer in Best Buy. Social media and defective products will be their downfall. Waiting for a class action suit, I'm on board.

About 2.5 years ago, I purchased a Samsung dryer (model # DV350AEW/XAA). Recently, it began making a noise which sounded like sneakers knocking around inside of it. I assure you, we don't wash and dry our sneakers! We discovered, when clothing got snagged, that the dryer drum had come apart at the welding and had a large crack. After some internet research, I found that this is most certainly not an issue related to normal use or ordinary wear and tear. It is a defect, complained of by hundreds of Samsung customers (regarding multiple different dryer models). Samsung has refused to repair my dryer without me incurring either the expense of the labor or the parts, and my portion of the charges would be almost as much as just buying a new dryer.

I purchased my washer (WA422PRHDWR/AA) less than two years ago. I am getting an error code of DC. I redistribute the clothes as suggested by the manual. Also, my washer does not spin the clothes properly. Whether it is set on low, medium, or high spin, the clothes are still very wet. Furthermore, the machine seems to go into an infinite loop during this spin cycle. What should only take 35 minutes to wash on 'quick wash' takes an hour and a half to complete. After spinning the clothes, it then pours water back into the washer and starts the rinse-spin cycle all over again. Incidentally, I have never set the washer to the "extra rinse cycle". After having enough of wringing the clothes by hand, I contacted a repair technician. The technician said he didn't know what the problem was and began to look it up online. Twenty minutes later, the technician said he would need to contact a Samsung Technician and would get back to me in a couple of days. He politely ask me to pay my deductible and left.

I purchased a Samsung washer two years ago. I have been happy with it up until 1 week ago when it flooded up my whole garage. I tried to call some appliance repairmen and was told "We don't work on Samsungs." I finally found a repairman. He told me it was the drain motor pump assembly and he showed it to me. I couldn't believe that the plastic was all broken off into little pieces. And it was cracked off from the drum. He told me it would be $350.00 to fix it. It was too much to pay to fix and it didn't seem right for the parts to be so cracked up since this is relatively new and supposed to be a good quality machine. I just paid the $30 for him to give the estimate.

I purchased a Samsung Washer less than two years ago. Last week, the water pump broke. The laundry room is on my main floor. However, the machine released so much water that it flooded my basement. I had to remove a couple of area rug, had to throw away boxes of items damaged, and have had a dehumidifier running in my basement to dry out the space. I have been amazed at the number of complaints that I have found online of people experiencing similar problems and additional problems once repaired. The SEARS repair person came in today and indicated that Samsung has created a repair kit as this is a common problem with these washers. I am really surprised that they have not recalled these machines.

Samsung Washer Model #WA45H7000AW/A2 worked GREAT for 3 months. I loved it but then it seems that water pump malfunctioned, very loud noise from washer and didn't pump out water from clothes. Unable to use washer for 12+ days and still can't use washer. Poor customer service at Samsung, runaround at Samsung from different Service reps as well as Executive Customer Relations Department at Samsung. They referred me to One repair company (shut down for vacation for 2 weeks) unable to come do repair, 2nd repair company can't send tech until 1 month later, 3rd company can't call me to schedule tech until 5 days later. Talk about poor customer service... I have 3 young kids, can't do laundry now for 8 days and by time I get call from 3rd repair company to schedule tech it will have been 12 days washer out of commission. Quite poor after sale service, sometime to take into consideration when looking to buy from Samsung. Just passing this on...

After Superstorm Sandy, we purchased a new Samsung Washer & Dryer. After 18 months, the pump on the Washer - model# WA422PRHDWR - broke away from the machine assembly. Luckily, someone was home to minimize the flooding of our laundry room. The next day, we contacted Samsung Customer Service, a misnomer, & we were told that since it was "out of warranty", we could have it repaired with the purchase of an extended warranty for approximately 1/2 the original price of the machine! They stand behind their product, right!!!

Since purchasing this machine over two years ago, there has been a progressively inverse correlation between the stench and cleanliness of the clothes. In other words, the clothes get less and less clean and the odor from the machine gets worse and worse. YES, I do all the proper maintenance according to the manual and then some: weekly Tide machine cleanser, emptying of the reservoir, bleaching of the drum and rubber seals. And this was sold to me by LOWE'S as the "absolute top of the line washing machine with a price to match?" PLEASE! Now, how can things get worse?

My Samsung washer wf218anw/xaa o1 is 4 years old now. This last year it has sounded like it wants to run out of the laundry room. Today, I cleaned out the debris trap like I always do every month, ran it thru the rinse cycle, did the same thing, only this time it smoked! Not happy with this. My last maytag lasted 20 years.

We purchased our Samsung top loader WA400 approximately 14 months ago. Two months ago our washroom flooded due to the pump bracket failure. We called Samsung and received the worst customer service I have experienced anywhere! It took a month to get their third party contractor eventually repair the issue. We were forced to sign a repair waiver in case any damages occurred during repair. Never heard of any company requiring this! Needless to say the repair was done improperly and we now have issues with the tub of the machine. I just gave Samsung $1000.00 for a product that doesn't work. I will never purchase another Samsung product ever!!!

I purchased a Samsung WA400PJHDWR/AA about 17 months ago. Two nights ago, it flooded (NOT leaked, FLOODED) three rooms in my house. I called numerous repair places, could find only one who would come look at the machine. All others said Samsung is notorious for breaking. The repairman said the bracket supporting the discharge pump was cracked. He looked at some feedback online and read that Samsung had recognized it as a design flaw and was covering it under warranty and sending a replacement pump housing. He suggested I call Samsung, get the part and he would install. I called Samsung and was told that the part is no longer warrantied because it is over a year old. My repair person said if he gets the part and installs it, I will pay close to $300 for the repair. I am a single parent. The washing machine is just over a year old. I am disgusted not only by the poor quality of the product but in the lack of good customer service. I was looking at a complete kitchen remodel in the near future... You can bet it won't be with any Samsung products. Shame on them.

I purchased a very expensive Samsung Top loading HE Washing Machine Model# WA456DRHDWR/AA on 09/13/12. Within 4 months, this washer broke 2 times & water flowed into my house (under walls & into several different rooms). The company wanted to have it break 3 times & send a technician out before they would replace it. However I was determined enough to not allow this & they agreed to replace it after the 2 times it broke. I received my replacement washer (same model) on 01/14/13. Now I am having issues with this one. However it is no longer under warranty. When it goes to spin cycle, it bangs loudly (no matter how big or small the load) & then stops & gives me the "DS" code. I pause it & re-adjust. However it doesn't fix the problem. I have now had to call a service technician that is authorized to work on Samsung washers & he is coming out tomorrow. I will have to pay for this out of my pocket. This has been a horrible product & a horrible experience for me & my husband! We are about at the point of putting it by the road for the city to pick up. It been a terrible problem. I wouldn't recommend this product to anyone!

We have owned a Samsung front loader WF316LAW for 5 years. I am now on drain pump replacement number 3. Thankfully, I am able to fix most appliance problems myself. I now stock a backup drain pump. All three pumps failed to seal water out of the impeller shaft causing the pump not to rotate. Stay away from Samsung. They were no help and don't seem interested in hearing about defective products. Three drain pumps in less than 2 years- clearly a problem.

Our appliances are 5 months old. All have different technical issues on all of them. E2 error code constantly appears on the washer which I need to correct by using a pen to release the key. The soap dispenser does not open in the dishwasher nor does the key pad work properly. The boost feature on the stove is a joke. Only works if you are cooking with one pot on your stove - you can't have anything in the oven cooking either. Very bizarre feature. I made the mistake of purchasing these Samsung appliances.