Samsung Washers Reviews

I bought a front loading Samsung washing machine for over $800 in 2011. 4 years later the mother electronic board ceased to work even though I only do 2 loads of laundry a month. I had to pay over $400 to have it fixed 3 days ago. It still doesn't work. Now the repair service says (sight unseen) that it will cost another $150 to fix the secondary electrical board. So for a mere $550 I can fix the washer which for what I paid for should have lasted longer than 4 years. Save your money. DO NOT BUY THIS.

I have a Samsung top loading washing machine model #wa456drhdsu//aa and have had nothing but problems with it. I have replaced two pumps which happened during my warranty period. The new problem is the dampers (springs) that keep the drum from getting out of balance. I searched the internet to find out that this is a common problem. But during my search I came across this service bulletin dated 6-5-15. Which states that basically Samsung put the wrong parts in some of the machines so they sent this bulletin out to all their techs with the new part to be installed in the machine.

I have a Samsung washer and dryer that was purchased 2-3 yrs ago. I love to do laundry so it is important to me that I have quality units. After doing some research on different brands I was choosing between LG and Samsung. I think I chose wrong after looking at these reviews! About 6 months ago the water started leaking into the tub when the cycle was completed. It happened sporadically, and I would just hustle into the laundry room when I heard the cycle finish to get the clothes out.

Bought a 4.5 top load Samsung top of the line washer. Stop working the first week, service tried to fix the second week, they replaced it the 4th week. Since then I have had to take 4 half days off work for various breakdowns in which the repairs always take at least 2 weeks, with the last one taking a month. Samsung has great ideas and make nice looking stuff, too bad they don't work! I was going to buy a Samsung 30 cu. ft. refrigerator in the next couple of weeks, but this last breakdown is only 30 days after being out of service for 30 days. I can't trust their products anymore and neither should you.

My husband and I bought a pair of Samsung washer and dryer on the 10th of July 2015 from Pacific Sales store in San Dimas, California. Two delivery guys showed up on the 14th and when they saw that these 2 machines needed to go upstairs. They simply left them in my hallway and gone, telling my husband that they would come back next day with extra help. Next day came, nobody showed up, so my husband, after got kicked around on the phone from the store to delivery warehouse, from Best Buy to Pacific sales (we still do not have any clue what are relationships between these 2 business) finally was told that nobody was available to come again making delivery (to upstairs) and installation until one week later!

First of all, I bought this washer only 6 month ago and now it need a motor.

We purchased this Samsung Top Load HE washer less than 3 years ago. Within the first year, the bracket holding the waste water pump had broken off the unit causing it to flood part of my house. As I looked under the unit, I saw that the pump was mounted to the bottom of the drum with a plastic bracket and nothing to dampen or absorb the vibration from the unit. After a long, aggravating conversation my call was escalated to a person who said "I'm the highest person you will reach at Samsung." I explained my situation, and was asked "what changes would you make?" I explained that there is enough room on the bottom frame to mount the pump, use rubber vibration dampeners, and get away from the pinch clamps holding on the water lines and use hose clamps. 8 months later, a retro kit was available for $100.00.

Purchased Samsung top loading washer approximately 2 years ago from hhgregg. Washer will not spin with error code dc. Tried the workaround from Youtube and it didn't work. Our last washer was a Whirlpool and lasted for 13 years so will be terribly disappointed if we have to purchase a new washer. It certainly will not be a Samsung. Only Samsung appliance we own and it will be the last one. Can't believe a company of this size can get away with doing business like this.

Bought new top of the line set, it is snagging clothes, called Samsung and was eventually elevated to a very nice lady in the "customer care department" who acknowledged the problem and said she would get back to me, she never did and I have tried several times to contact her - never again would I patronize this POS company.

Purchased a Samsung top load washer 2 years ago. Within 3 months the washer tub would unbalance and the spin cycle malfunctioned requiring a complete rebuild: at which time the tech noted if it weren't under warranty repairs would be in > $600. 18 months later the same problem occurred. Samsung said any repairs at this point would be our responsibility.

We bought a Samsung washer and dryer from Lowe's 2/13. The drain pump broke loose on 11/13 and continued to have drain issues 9 times. Warranty on those but took weeks to repair because parts are not available. Had replaced drain pump 3 times control panel. Now the thing has a warped drum which is covered but we are suppose to handle labor and any extra parts. 150.00 to just diagnostic and more to repair. Repair company recommended not to repair due to expense. So I have a 500.00 washer that we cannot use. I would highly recommend not buying any Samsung products due to lack of customer service. Should have been replaced after first 3 visits. Now we have to start over with another washer but never again a Samsung! Would have been great service if Samsung or Lowe's could have made it right.

Samsung top loading washer : Model # 402WA5451AW. Clothes get tangled like a pretzel on washing, and spin cycle and do not clean, or rinse well. Also cannot readjust any cycle once washing has begun without starting my wash from beginning. Means washer empties its water and start to fill tub from the beginning of another wash cycle which is a not water efficient. I have had my Samsung top loading washer for 4 years.

Our family purchased the WA400 series as our first new appliance set in November 2013. The guy at the store told us how, without an agitator, we could wash more of a volume of clothes. Great idea when you have two boys. Within a month my family began to complain that their clothes were not getting clean. I thought perhaps I was filling the washer too full. Boy was I wrong. No matter what size load that I did, I would get the same result. I thought washers were supposed to wash clothes. Often times I was required to redo a whole load.

Worst experience I've ever had with an appliance company. I've been waiting 7 days for Samsung to schedule the repair on my dryer that is covered under the warranty. First they tell me that they have no repairmen in my area. I live in a suburb of Philadelphia. Now, after 7 days, when a repairman finally calls, he tells me that I'll have to pay for the repair because Samsung has the wrong purchase date in their records. It takes 20 minutes on the phone to speak to a human and then communication is extremely difficult because they speak very broken english. It's like the customer service people are reading from a script. I'll never buy Samsung again!

The Samsung repairman came out three months ago and replaced the pump, the tub, and all associated with these. The washer worked okay, not fantastic, but did run for three months. Now when it spins, it sounds as though it is taking off like a jet. You can hear it all of the house. Floors vibrate, windows shutter. After the spin cycle, I opened the top to find plastic from the machine shredded all inside the washer and all over my clothes.

Purchased from Lowe's Home Improvement November 2012. The washer worked fine until Feb. of 2015, at which time the drain pump housing failed, and spilled entire water content onto new kitchen flooring. Upon browsing Samsung website, my son found a special bulletin recalling above mentioned part. I had not received notice of this recall. After contacting Samsung and mentioning above bulletin, by number, ASC20130509001. The A&E Factory Service company, out of Raleigh came and replaced the part. I was not charged. The second and final issue occurred in June of 2015. The washer did not finish its cycle and issued an error code, which advised me to call a repairman.

I recently purchased a Samsung top loading washer and dryer. I usually use the 'Eco Warm' temperature setting. Without fail, the control panel becomes covered in condensation. I spoke to the gentleman that sold it to me and he seemed baffled and said he's never heard of that. I called Samsung and after a few minutes on the phone with her, she told me that was normal. Water on the control panel is normal?? No way do I believe that the housing unit of the electrical board is supposed to have water on it. Has anyone else had experience with a problem like this?

I bought a Samsung washer a few years ago. The water pump broke 2 months ago and soaked my laundry room. Since then, it has been one issue after another. The hot water is cold. It will not drain. Samsung had them put a new tub in which didn't make sense. I have now spent almost what I would have if I would have bought a new washer. So disappointed in Samsung. I have all of their appliances and in the past they have been helpful but this time they wouldn't do anything to fix it. They wouldn't help at all or give a discount to buy a new washer. Do not buy washer and dryers in Samsung. They will not last.

I bought a Samsung washer and a dryer in 2012. A little over 2 years later, the door lock stopped working. I called Samsung and told it was out of warranty. I paid 328.99 to fix it and a year warranty. The same problem happened again after 1 year and 3 months later. I called Samsung and told them this is manufacturer defect. They gave me running around and of course they denied it's Samsung's quality problem and nothing they can do because it's out of warranty. It also smells like rotten thing if you don't let the door open and dry after each wash. I am not surprised to see all the complaints. Please never buy Samsung washer and never buy anything without checking customer reviews.

From day one I have had nothing but problems with the washer. I had the warranty technician out 2 (or more) times in the 1st year because of water leaks and 2 error messages. Each time the technician said he could not "duplicate" the problem and only once was a repair attempted. Now that the washing machine is out of warranty the water leak is worse than ever and the last technician said the "drum" could have a "lopsided load" causing water to spill out on to the floor... Well regardless, the washing machine is GARBAGE and I WILL NEVER purchase another home appliance under the Samsung name. Samsung, stick to TVs and phones. You suck at the home appliance division!!!

I ordered a Samsung washer and dryer in April 2014. Units came, dryer fried after first load. Called retailer to get it replaced. After waiting two weeks and going to store they did not have the original model so they replaced the pair with a different Samsung model. l did not get it until Oct 2014. Now that dryer fried and Samsung states it is out of warranty because I purchased it in April, they exchanged models because they didn't have the one I purchased. I will never purchase another Samsung product ever again. They are the rudest bunch of people that I ever dealt with. They act like it's my problem. I never experienced such inferior products like Samsung. I need everyone to hear about this very angry. On vacation and don't need to deal with it, thank you.

Samsung washer wa422prhd - Purchased my Samsung washer and dryer Feb. 2013. Just made the call for my next repair number 3. Two pumps have been replaced this year. Who knows what's next. Experiencing much more problems with this unit like washing 1 load all night, time would drop to 5 min then back up again - I had to stop it and restart my wash. Then displayed the code dc after moving load around the machine would shake. Just too much to list - I can go on. Think I have a lemon.

I purchased a Samsung front-loading machine about 8 years ago that I have had nothing but problems with. I can find all the same complaints listed endless times online (smells terrible, have to constantly clean, runs way too long to be efficient, won't spin water out) but after endless maintenance nightmares and after being checked out fully by a Samsung dispatched repair company, my experience ended with my washing machine STARTING ON FIRE. I had to unplug it, move it to the middle of a room, smother the fire.. to keep it from burning down my house. The service people who had just been at my house said they could replace the back drum and seal, at a cost of $1200 (yes, more than a new one) but overall it was not too bad and that I could continue to use it. That was only one load before it STARTED on fire.

About a year after we bought our Samsung washing machine (purchased 10/7/2011) it started having an orange rusty-colored line on the top of detergent/softener dispenser drawer when I pulled it out. I cleaned it every time I used it. Then shortly afterwards, the area around bleach dispenser began rusting. Now the top of the inner "lip" over the drum is rusting. The area around the dispenser is so bad that orange rust is running over the edge and down into the drum. Last year the washer was repaired 4 times and the dryer, one time. Our clothes and bedding have rust spots that I can't get out. I no longer feel I can use it for any clothing or bedding of value. I am not having any luck so far as rust is considered "cosmetic" and not covered. We purchased a 4-year extended warranty from Lowe's.

Bought washer June last year 2014. Washer has never cleaned clothes, lint left on clothes no matter what detergent or cycle was put on. Went to Sears center where bought was over warranty by 4 days. Sears gave us Samsung number to call. The guy was rude and stated since it was out of warranty they wouldn't do anything. Asked us to try different cycles and pods we've done all that and even tried the cleaning cycle. Still no help. Horrible product, terrible customer service. Never Again.

My washer is only 4 years old and the drum does not spin on any setting. Why I have a concern is that a friend had the same washer and the same problem and my daughter has the same washer only 1 1/2 years old and only spins on per press cycle. Is there a big problem with spinning of the drum on the Samsung washers? My goodness they cost a fortune to only last 4 years. There is only two people in the house so it does not get hard use.

I have had this washer 2 years. Within 6 months, this thing was filling my home with water. It now takes this thing 4 hours and 15 mins. to do a load on delicate cycle, and forget some of the other cycles, they never finish. The washer is also proprietary. You have to call a Samsung repair person at twice the cost. My husband used to fix our old Maytag easily. He could go to a discount appliance repair shop and buy the parts and fix it himself. The appliance part house say they cannot even obtain part numbers from Samsung. This Samsung washer is the worst purchase we have ever made, and we will not consider any Samsung products because of so called washer.

Short and Sweet... Already wasted too much time on this subject... We purchased 2 brand new washers and dryers from Leon's Furniture in Scarborough 2 years ago approx. We have had to get them serviced twice in those 2 years and now they are acting up again! Did not buy the warranty... Figured being new we should be good for at least 7 years trouble free.. I mean our last much cheaper machine was serviced once in 15 years! Not only did Samsung waste my time, they did absolutely NOTHING but make me more upset! My wife will never use their products again and I have 2 brand new looking machines I just put out in the garage and I either get $200 for the pair or bring them to the Dump this Tuesday! THEY ARE LIKE NEW! Upset is understatement!

We bought this washer & it's matching dryer less than 2 years ago from our local Lowe's store. I did extensive research at the time, and we had friends who had just purchased this set and loved theirs. After reviewing other models as well, I had come to the conclusion that no one makes a great washing machine anymore anyway, so it may be best to go with one that someone had recently purchased and loved, and that I trusted. Unlucky for me!

I purchased a Samsung Washer, within two years it gave an error message and no longer worked. I tried to find my bill of sale and was unable to find, I had my old Sears Kenmore Washer I used while trying to locate the papers I needed to no avail. The washer is now five years old so I made a service call to have the washer repaired. The service man said that the bearings had gone and that is why the drum would not spin, and he said it would be too costly to fix. Why would the bearings go bad in a brand new washer after two yrs. No more Samsung products.

Samsung front load washer/dryer were less than 3 years old before they both had problems. We have replaced the heating element in dryer and that repair lasted less than a year. We're told by the repairman that the washer needed a new computer!!! The washer never did clean our clothes properly either. So, we sent a less than three year old machine to the garbage dump and bought a cheap GE machine that put it to shame. Now that the element burned out (again) the dryer shall follow. I am sick. We spent more than we wanted to but figured since we (thought) were buying quality it would be worth it. Quality? JUNK. They don't care either. They wanted more to fix them than they are worth. NEVER AGAIN WILL I BUY SAMSUNG PRODUCTS.

I purchased a Samsung washer roughly 2 1/2 years ago and since a month after I had it I've had nothing but problems. I have recently purchased a new washer and I'm trying to sell my old one. The used appliance stores refused to take it because it's Samsung. I've called Samsung and nobody can help in any way. I was sold a bad washer for over $700 and I can't get rid of it now. I just wanted to write this so maybe somebody else would be able to see it and would choose to not go with Samsung. Their customers' concerns or problems with their products I feel they could care less about.

This washer was purchased 9/10. Never been a great washer but did the job. Last week started having problems with the spin cycle. It would just stay on the spinning forever. Warranty of course is expired. We need to get a new drum and shocks I guess. When all is said and done with parts and labor, we are looking at $500. This is for a machine that is 5 years old and it is just my husband me. From the other reviews, this seems to be a common problem. Warning... Do not buy Samsung washers. We have a Samsung dryer and are keeping our fingers crossed.

We bought a Samsung front loader washing machine about 2 1/2 years ago. I was told to use some clorox based tablets to clean the machine once a month or so. Also to leave the door open when not in use. I did as I was told, not just because of following instructions, but also because the machine had just a little bit of a smell. AS time went by this problem is only gotten worse. Now it's to the point where my whole laundry room smells like mold. I keep cleaning this machine, but it is not getting any better.

I bought a Samsung washer and dryer less than three years old and all of a sudden, it stopped working. I called Samsung, and they said it was out of warranty and asked that I have 10 years warranty. The customer representative told me that it's on the motor. She further stated that I have to pay $180 for the technician to come and diagnose if it's just for the motor and $180 + part if it's not the motor. I was then trying to explain to the rep. that this appliance is less than three years old and spent thousand of dollars on this appliance. The rep. got rude with me over the phone and promised to sue Samsung for their dubious ways of making their product.

I bought a Samsung washer and dryer in January 2010. Fast forward to July 4 2015 and the washer just would not spin. Now today the dryer stopped spinning. I called Samsung about the washer and they gave me the run around until finally they told me that they would not do anything. I had the extended warranty and neither Lowe's nor Samsung would do anything. I am so disappointed with both companies.

I bought Samsung dryer exactly 2 years ago from Lowe's with all the promises and warranties on earth. Within 2 years the insider metallic body of the dryer cracked and ripped my new dresses. I reached out to Lowe's and of course I have to call the company to lodge my complaint and get it fixed. It is not their problem anymore. Nonetheless I was advised it is a very common problem for high efficiency dryers. "Are you kidding me?" You are charging me more than the double price of the traditional dryers and telling me it is a common problem. Very disappointed in the service and response. Stop selling these and putting people's money at risk. No one picks up the phone when you call customer care department.

I just purchased the Samsung top loader washer last Sunday 1 week ago. I just washed some sheets - this is the second load of laundry that I have used the machine and the spin cycle does not work. I clicked on the extra spin - it still did not spin out the water. Again I just purchased this 1 week ago. After reading all of the reviews I am going to try and return this washing machine and purchase another brand.

White clothes smell bad mildew and nothing clean. Worst ever. Pls. don't buy.

My washer is four years and two weeks old, now it is froze up and will not spin.

I purchased my washer and dryer set (wf220anw/xaa Front loading Washer SAMSUNG) about 5 years ago. My washer started vibrating two days ago. I really like the set. I tried talking to Samsung customer support, they offered little to no technical support. They offered to set up an appointment with a service technician. Samsung's parts website was just as helpful with no detailed parts list or drawings to help with troubleshooting. The best support I could find was on YouTube. After disassembling the washer myself, I discovered I had a problem not uncommon to this SAMSUNG MODEL washer. The tub support structure had broken, also known as the FLANGE SHAFT.

Will never buy a Samsung product. Very disappointed on a washer. Bought it on 2013, had to call for repairs. SAMSUNG washer has two balances, both are filled with cement. One broke and the cement grinded, my washer is now full of debris (sand). Warranty holder says it does not cover.

Error code dc will not spin with even 1 wet towel. Starts cycle over and over. I have to remove towels and spin them individually - very time consuming. Thought I bought a good product. Would not recommend this washer, and I don't like that I can't regulate water usage if I would like more.

Samsung washer is less than two years old and is rusting around bleach dispenser. Plastic part in bottom of drum has been replaced twice. Do not recommend buying Samsung products. Poor quality.

This top load washer is just one years old. Everything seems to work just fine, except for the spin cycle. I got an error NF. Call them they say easy fix..Lies. It do not work. They want almost $400 to service it.

Washer is a stackable front loader. 6 years old. Set washer on SilverCare sanitize cycle. Go outside to do yard work - suddenly hear smoke detectors blasting. Run into the house, it is smoke filled!! Washer pouring smoke out of the unit. Rubber gasket disintegrating in the unit.... not very safe. Called Samsung, and they want pictures of the damage. I want money for a new washer - a fire hazard for sure. I now have a dryer that stacks on top of washer that I cannot use... Google it online and see numerous instances of the same issue. Obviously an issue with the model - still waiting. Will never purchase Samsung again!

Purchased a Samsung washing machine model WA400PJHDWR 2 1/2 years ago. The washing machine failed a couple months after it was purchased and was repaired by Samsung. Recently the unit started failing to get all the water out during the spinning cycles. Samsung recommended to get their authorized company to diagnose the problem. Paid $109 for the recommended repair service to tell me that the basket/drum replacement was necessary which is an expensive replacement and that it is a common problem with the top loading units. Samsung refused to replace the basket or help in repairing the unit. Had to purchase another washing machine by a different company and to waste $800 for a machine that lasted less than 3 years.

6th June 2015 washer installed and levelled. 28th June water poured out from underneath (not the waste or the input pipes). I am still on hold at time of writing this after 2 hrs 14 mins and three different call centre staff who are located in Dominican Republic. Part of the problem is they do not speak good enough English, the obvious problem is they take over 2 hrs to complete a service call booking which should take 2 to 3 minutes. Now 4.04 call centre confirmed booking of third party to visit. Afternoon of July 7th is the earliest date they can send somebody out to just look at the problem which is a week and a half without a washing machine. After several tries at explaining that this was an emergency they gave me the phone number of their contractor.

Just got it, did a load of washing and the last spin put the washer into a unbalanced mode. Try to fix it but no luck. Just got it sat. The washer is level. Not sure what to do next. Checking online for help. Look like there is no help. Got a dryer come soon.

I have a Samsung WF419AAW front load washer and matching dryer that was 5.5 years old this month, which the extended service plan I purchased expired in January of this year. During the final spin cycle the unit made a very loud popping sound followed by a white smoke. I unplugged the unit in fear of a fire. I contacted Samsung directly and after speaking with 5 different people in as many days, I basically got an answer that since the factory warranty expired after 1 year that Samsung would not repair the unit without a repair cost to me. When I purchased the washer/dryer set I surely expected them to last longer than 5 years. Our household will never purchase a Samsung product again.

The suspension springs went out on the washer. Repair expenses are nearly as high as what it would cost to buy a new machine - $375.00. It started with an error code dc (unbalanced load) during the spin cycle. This began about a year ago. Even the lightest loads caused the machine to stop spinning. It is at the point where it absolutely will not spin properly at all. Then it starts to cycle back through its cycles. The dryer had problems as well and needed a new circuit board, but was under warranty at the time. We are disappointed in this product and brand for appliances.

After only having my new washer for 2 months, I called and complained about mildew smell and large amount of water filling detergent reservoir after completing wash cycle. Was told it was out of balance. This was checked and machine is not out of balance. I hate this Samsung product. I paid a great deal of $$ because of the "supposedly" high reviews only to find out this is a problem for many others.

I recently purchased a Samsung top load washer. It plays this long song when the wash is done! It is extremely irritating! Quite frankly it pisses me off! Does anyone know how to shut it off!?

How could this have happened? We never make large purchases without first doing exhaustive research. We looked at tons of different washers in person and online. We read countless customer reviews and weighed ratings. We felt very good about our decision to buy the Samsung WA5454ANW/XAA over all the other choices. We felt very good about buying it through Best Buy. We don't feel so good anymore. Our new bright shiny washer was delivered April 11, 2012. It began to bite the dust June 13, 2015. If you're an inventor, or a manufacturer that cares, that's not a great record. But - if what I'm seeing on this site is any indication - the folks at Samsung are not great inventors or manufacturers, and they certainly don't care.

WA400PJHDWR1AA - I noticed some rust spots under the bleach cup rim. When I took it out I found rust all under the top of the housing. The underside of the metal seems to have no type of coating or rust inhibitor at all. I have had other problems with the machine and dealt with the totally worthless extended warranty providers before, so no surprise to learn others have been told rust is not covered. Who makes a washer out of metal that can not get wet? Do not buy a Samsung washer.

Purchased a Samsung washer and matching dryer TWO years ago. Now my washer isn't starting a wash cycle. Tried two times to get some help. USELESS! I was pretty much told I was SOL. I tried everything the manual stated to no avail. Can't get any help. I can't afford expensive repairs. I had purchased this brand believing they were one of the best. NOT! I will never purchase another Samsung product as long as I live. I will make it my mission to tell every consumer out there looking to buy, not to bother purchasing any Samsung products. They WILL NOT stand behind their brand. I will now be out of pocket the cost of another washer. This one is TRASH!!!! And the sad thing about all this is it is only two years old. My model: Top Loader, WA422PRHDWR. Purchased it on 03/09/2013 at my local Home Depot.

Samsung Gas Dryer Model DV56H9100GG/A2. I have a 1 year old Samsung Washer and Dryer purchased from Lowe's HIW. A and E Factory service came and related it needs a new motor. The factory tech also related he had replaced significant issues with the same Samsung dryer model. He had recently replaced 8 similar dryer motors including some that were brand new. Lowe's and Samsung won't admit there is a product line problem. There should be a recall!

We had the same problem with our top loading Samsung washing machine purchased from Home Depot less than a year ago. When it spins it goes out of balance. Because it is still covered under warranty we had Samsung repair people out here every day for three weeks. They wanted us to do all kinds of strange things with our laundry to get it to work. The service people stopped coming and Samsung customer service is a complete joke. We finally gave up and purchased a new washing machine. I do not have words for our frustration. Do not purchase any Samsung products.

I bought a Samsung top loading washer & dryer March, 2014. 2 days ago while washing a set of sheets, I heard a loud noise! Went to the laundry room and the machine had exploded! Top came off, spring on the floor, drum detached from the machine. Then I tried to dry a couple of towels in the electric dryer (same brand) and now the drum sounds like it wants to come out of the machine! Stopped the dryer because I was scared it would explode too! Contacted Samsung and all I got was my warranty is up and I need to call for a repair. I'm upset because I'm on fixed income. It took me a while to come up with the money to replace my old set with this one. I don't know what I'm going to do.

I received your mailing on Friday with your offer for a Samsung Protection Plus for my washer WA422PRHDWR/AA. I find it more than ironic that this arrived on the very day your washer failed for the THIRD time - the computer completely went haywire! I bought this washer from my local Sears - South Portland, Maine in January of 2013. Since that time I have had to have the pump mechanism replaced TWICE after flooding my laundry room! And now the computer is filling and refilling the washer, spinning, stopping, and refilling again. I have had it.

We purchased a Samsung top load HE washing machine about 6 months ago. After washing several loads I noticed it does not do a good job of getting the clothes clean. I take things out of the washer with the same stains they went in with. I have also pulled out clothes and sheets after running a load and some spots are completely dry! How do clothes go into a washing machine and come out dry? I am very dissatisfied with this machine.

After 16 months machine kept going off balance. Long story short, was told by repairman that suspension rods were bad! Wanted $300 to replace rods. Upon checking, I was able to order rods, (4) for $17 each. Very easy to do. I did make many calls to Samsung and hit no help at all. Also after first 2 months the drain hose leaked so I replaced that. Overall. From what I have read on Samsung machines and my experience, these machines are junk! Will never buy a Samsung product again. Machine has performed ok since changing rods but sounds like a train on any spin cycle. Think twice before buying this product. My model is the WA400 series. Bleach dispensing cup also rusting out as many others that I've read about so we have to stop cycle and add bleach directly to load if bleach desired.

This top load washer is just two years old. Everything seems to work just fine, except for the spin cycle. No matter how much is in there, it becomes unbalanced when it hits the high speed spin. I have to stop the cycle and arrange the load flat, like a stack of pancakes, before it will spin properly. It's ridiculous that a "high tech, energy efficient" machine has to be babysat!!!!!!

I have a 3 month old top-loader washer. Out of nowhere it sent the water out onto my floor. Husband checked all hose connections and they were correct. Called Samsung. After having to press phone buttons at least a dozen times, finally spoke to a person. Explained situation. They wanted me to find problem and correct it myself. I told them I wanted a repair person to come out. I also explained that I have a beauty shop and need my towels washed daily and that I needed someone the next day. They assured me someone would call and set a time.

My wife and I purchased a washer and dryer front load combo on 12/31/08. We have seven children, so my wife does an average of two to three loads of laundry per day. She is very careful not to over load the machine and uses only the HE Soap as recommended, never substituted. If the life expectancy of a washer with this type of use is 6.5 years, then I need to just go and buy another one at $1,200.

Front load wash machine is not that old. It won't drain, seems like it should be a pretty simple problem. Nope, get ready to disassemble the whole machine, and once you do plan on having leaks forever. Never again, fool me once.

Just received a $1338 repair estimate for a $700, 3.5 year old washer. Will never purchase another Samsung appliance. No one will even service them except Sears and it costed $85 for the estimate. Samsung sucks!!!

The samsung Washer and dryer are the worst washer and dryer I have ever used. Bought the pair in April from Home Depot. When they were delivered the technician used my old dryer hook up and hose but I was charged for new ones. I finally got credited back for this bogus charge. The first time I used the washer there was dirt and water left in the tub, I had to run the washer on an empty load to try to rid the water and dirt however I have been told this is normal (from their customer support). It took almost 4 hours to dry 2 towels.

I haven't called any one about my Samsung washer yet, but I'm having some of the same issues as other writers. My top loader washer will not spin or drain after the wash cycle. I removed the wet clothes, scooped the water out by hand and tried it with no items. The same results, will not spin or drain. I bought the washer and dryer in 2014 at home depot and I'm gonna just try to get a credit or a different model replacement. Damn!!

I bought my washer from Lowe's about two years ago and although it's pretty it doesn't seem to get my clothes clean. Also it's broken and I could only find one company in my area that repair Samsung washers. There were many repair shops in my area but all said call Samsung. I called but no answer. I am now waiting on someone to come out and fix it and I can only imagine what the cost would be. Furthermore the thing is not very quiet and sometimes I think it's going to jump out of my laundry room into my kitchen. Don't buy!!!

Samsung WA 400PJHDWR/AA - I purchased above washer, thinking I was buying one of the best! I was very sadly mistaken. I have made numerous complaints and had it serviced. The washer is working as designed. Apparently it was not however, designed to wash clothes and get them clean. I have tried everything the manual has to offer, from different detergents, laying my clothes in loosely, no fabric softener, extra rinse (making wash time 72 min per load). My sheets do not even get completely wet, whites are now beige and my darks have to be washed 2 to 3 times to get the soap streaks out of them. I plan to junk this washer (I cannot in good faith sell it to someone else) and go to a garage sale and get a washer designed to "wash" clothes. Signed very disappointed.

Called Samsung customer service and explained that my 3-year old dryer had a cracked drum. They could do nothing as it was out of warranty but suggested that they connect me to Executive Support and possibly they could help. Spoke to ** and he said I had two options, they would pay for the part if I could find service or I could purchase an extended warranty for 1 year. Because he did not know the cost of either I did some checking and found that my best option was to pay for a service call. When I returned to Samsung they did not know ** and said that they could not pay for part. Contacted **'s supervisor and was told that ** "misspoke" and was not authorized to make this deal.

I purchased a Samsung washer and dryer March 2015 from Lowe's. They told me they would professionally install it for me and from day one I have had problems with the washer shaking violently. I made sure the machine was level in all directions. I give it six months before it shakes itself apart. The dryer runs fine so far but I would not recommend buying the washer. Model #WF42H5200A.

Heard something let go during spin cycle. Turned machine off immediately. Husband talked to appliance repair shop to see if there was a belt he could buy. They said it's all self-contained and an error message would appear if something was wrong. Washed another load to see what happened. Noticed a strong odor or chemical in the drum after it completed successfully. Noticed small bits of rubber in the drum as well. Moved the flexible rubber seal and noticed that it was disintegrating and part was gone. The white plastic under it was also getting rough.

This very expensive, top-of-the-line top loading washing machine has rust around the edges of the bleach dispenser and is spreading all over the painted surface, bubbling up paint, and eating away the metal below it. It looks horrible. I cannot believe I paid this much for a washing machine with such a horrible defect.

I purchased a Samsung washing machine for my mother along with a 5 year warranty. After she had it close to 3 years the machine gave an error saying the pump would not pump water out of the machine. I called for service and the service guy said he couldn't find the serial and model number? I gave him the owners manual along with the receipts of purchase. He said that was no good?

75 year old mother bought front loader from Lowe's with a pedestal on Black Friday 2014. Delivered at Christmas. Waited 2 days to thaw to room temp and first load started walking 1-3 inches per load. Called Lowe's and sent service who recommended replacing. 2nd unit does same thing except now Samsung wants to bill $75 for each service visit. (Already been out twice). Keep telling mom there is "nothing wrong" with unit (seriously want us to believe it's acceptable to move so much that it crosses room every few weeks and blocks the door?!?) even though it's on level floor and unit is level.

Single mom of 5 kids... I purchased a new front loader washer/dryer 6 years ago from Lowe's plus extended warranty. Spent almost 3k. Here I am 6 years later and the washer broke. I called Samsung and they were no help. Now I have to go buy another washer. I will NEVER buy another Samsung anything ever again. I also have over 20k in Samsung appliances and electronics in my house. What a waste. They should be shut down. Such bad business. Scam artist. I have told everyone never to buy their POS products.

I will admit, I have had a Samsung dryer for 5 years so far but I don't use it heavily - maybe once a week if that. During the first 3 years, the belt broke and I had to replace it (easy fix, but annoying). Two years have gone by and now it seems that the metal drum is coming apart at the seams (literally - there's a large crack in the seam - see photo). That crack is causing the drum to be out of round and the dryer makes a loud thumping noise on each revolution.

My parents purchased a new Samsung top loader just a bit over a year ago, a high efficiency much. It's just over a year old & giving 2 different codes. 1 is keeping balanced when it begins to spin & 2 is an issue with water level sensor I think. My parents are 80+ in age & don't need the financial burden this much is now going to be. The world has enough liars & thieves that only care about how much $$$ they can suck out of the hard working man? How could they actually sell such a useless piece of poo & put the "Samsung" name on it? So disappointed in you & everything I thought you stood for!!! Shame on y'all.

My sister and I bought a Samsung Front Load Washer. The dryer is good, the washing machine on the other hand, we are having the same problem everyone else is having. Will not spin, out after 5 years. It is not worth the money it cost. We will go back to a Whirlpool because our parents and grandparents had them for 40 some years.

Washer wa422phrdwr/aa-01 2 months out of extended warranty, the thing completely breaks down. I contact Samsung and they are horrible. the chat people are useless. I called into the call center and after two tries got a nice person who promised to escalate to customer relations. Customer relations left a message that told me I was out of luck. I also had a Samsung VCR that failed a month out of warranty last year. I WILL NEVER BUY A SAMSUNG PRODUCT AGAIN!

Samsung washer does save water so much so some of the clothes don't even get wet. The second year of its life it was repaired twice for over $600. I wrote them twice and receive no compensation. Make sure next time I buy a wash machine I can control the water and it won't be a Samsung.

I purchased a Samsung washer and dryer February 2014 and my washer already has to have repairs. It will not spin the water out. It bangs against the wall of the machine and makes the worst noise. I thought if I purchased a higher priced machine it would have better quality. So sorry I spent $1400 on these machines. Would have done better going to kmart and buying one for $299. Very disappointed. Had to call repairman. Will never buy another Samsung appliance.

I purchase ON June 3, 2006 a Samsung Washer Model # WF316LAS/XAA, Serial # ** and Dryer from Lowe’s. I have called Samsung several times over the years. It has been recalled. Their site even states that my machine is one of the affected washing machines. I have gotten no satisfaction from Samsung all these years and my washer was still under warranty when this recall was issued. Samsung has refused to stand behind their product or fix it and I have not been able to use my washer since 2007. What is the problem? Recall: From Consumer Product Safety Commission (CPSC) Maytag and Samsung Brand Front Loading Washing Machines On 2007/03/21, the Consumer Product Safety Commission (CPSC) published a recall regarding Maytag and Samsung Brand Front Loading Washing Machines due to a potential fire & burn hazard.

I have had nothing but constant trouble a lot out of this washing machine. It's a WF448 AA W/X AA 01. I've upped over $800 in repairs and done the last four services myself. Nothing but trouble.

After less than 6 years smoke poured out of drum and repairman said it would cost more than it was worth to repair. Called Samsung. They only wanted to know if there was damage to home or body, otherwise it was out of warranty by 1 year. Had a 5 year warranty that I paid extra for.... Will never buy Samsung again and will tell everyone I know not to purchase.

I have a Samsung top loader washer, model WA5451ANW, and like others have stated in previous posts, it is rusting under the bleach dispenser. I spoke with two Samsung customer service reps (in India, I think?) and was told Samsung would not cover this because it's considered "cosmetic" even though I'm getting rust stains on my clothes! My washer is staining my clothes vs. cleaning them!

I didn't have an extended warranty on this item, HOWEVER I would expect a washing machine to last longer than 4 years. Repairs were estimated to cost $1,277.46 - exorbitant when compared to the cost of the actual washing machine. When I asked to speak to "the powers that be" the female agent assured me she was as high as I could go - high trained, she called herself. I am so angry that this company is not standing behind their product.

Bought a wa422prhw Samsung washer 3 years ago from the Brick in Kelowna bc. Had drain pump wire replaced 3 times (first time covered by warranty). Now it's the pump came loose from bracket sending water throughout the house. Cost of $212.75 not including Labour. Lucky no water damage to ceiling. Cost of washer/dryer $1700.00 and should not have this many problems. Strongly feel that Compensation is due.

wa422prhdwr/aao - After 2 years from the date of the purchase, the washing machine made an awful noise and I stopped it to see what was going on. I have done laundry for 50 years so I know what I am doing. The top of the tub, the plastic ring and the bottom of the tub had come from together. There was sharp plastic in the tub. The clothes wouldn't spin out. I called a repair shop that worked with Samsung warranties. For $85 they came out to tell me that the tub was under a recall. The tech called Samsung and they said only the tub was covered. So now, for a $600 two year old washing machine, I will have to end up paying $235 to get it repaired. ONE THIRD OF THE INITIAL COST!!! We are building a house and I have to get all new kitchen appliances and I can assure ANYONE who will listen that I will NEVER buy another Samsung product. TVs, electronics, appliances, etc.

Samsung model WA5471ABW/XAA washer - Machine is 3 yrs old. Won't spin out water. Getting PE error which is the clutch motor. Tried calling Samsung. They don't answer. The part is plastic according to the repairman. He even tried to call Samsung still no answer. Don't buy this.

I bought a new expensive washer and dryer at Lowe's in March 2013. The washer has already torn up. I have sopped up water out of laundry room floor three times. The hose keeps slipping off, and of course it's out of warranty. I will never purchase another Samsung product.

I purchased one of these machines in the summer of 2014. It is the WORST purchase I ever made. This machine may conserve water and detergent but it does not come anywhere near cleaning your clothes. I am a retired person who does not get clothing dirty other than normal daily activity soil. I do no gardening, etc. that would create exceptional stains and so forth. My white clothes are dingy and gray no matter what kind of detergent and additives I use. The colors are even less clean and more dull looking. To get a really clean wash, I have to go to a Laundromat. Samsung should be forced to take this machine back and replace it with one that actually cleans clothes, that requires water and agitation. I will replace this monstrosity as soon as I am able. I feel that Samsung robbed me.

Wf330anw/xaa - Had washer for 4 years. Tub on spin makes a lot of noises. Called Samsung even if I bought it from Sears, have no extended warranty. Said I would have to pay for maintenance to see if warranty is covered. I said no. Tried to sell me extended warranty. Never got it or her review on her service. Advice to all, don't buy this product. I will get another brand of washer.

Bought the Samsung front load washing machine 4 1/2 years ago (Model #WF419AAW/XAA 01). A week ago, I noticed that the clothes were still wet at the end of the rinse cycle and drum was not spinning properly. I called to have an authorized Samsung repair technician check my machine. When technician arrived, he immediately asked to use the toilet and when he came back, told me that there was something wrong with the drum. It would cost $600 + tax + labor to repair so he recommended that I purchase a new machine. Technician was in my house for less than 10 minutes and charged me $80 + tax to tell me what was wrong (which I already knew). He could not even explain what caused the problem. I will never buy a Samsung appliance. Very disappointed!!!

I purchased a Samsung washer 4-15. Less than a month later, washer will not use hot water when pushed, makes clunking sound when draining. Called Samsung, got the run around after 4 calls. I purchased it at Lowe's, at least they are trying to help me out. The call center at Samsung is a joke, kept losing my information.

Samsung top-loading washing machine #WA45H7000A. Bought this machine in September 2014. The user has no control over the amount of water dispensed and the clothes just don't get clean. In fact, often the clothes aren't even covered with water. I usually have to wash them again because dirt/sand is sitting on top of the finished load. My way of overcoming this problem is to carry dishpans of water out to the washer (which is also how I dispense bleach - if I use the bleach dispenser, the next load is GUARANTEED to have bleach spots.) I feel that I've gone back to my grandmother's way of washing. I REALLY, REALLY hate this "washing" machine!

I bought the Samsung WA456DRHDWR 4.5 Cu. Ft. White Top Loader washer in 11/2012 and it broke within the first 30 days, leaking water all over the tile floor. A tech was sent out and couldn't fix it and the entire machine had to be replaced. On 5/28/2015 this happened again. After searching the internet I've learned that this is a common problem for this washer which is experienced by tens of thousands of customers (see https://www.consumeraffairs.com/homeowners/samsung_washer.html). It has to do with a defective water pump design that Samsung really should have done a product recall on.

Samsung washing machine model WA456DRHDWR/AA: 2-yr old machine began to spin loudly & violently, shutting down & displaying dc code. Redistribution of clothes results in a pattern of repeated rinses, attempted spins and shut downs. Using tons of water, electricity, and time! Calls to Samsung & 2 service visits unsuccessful. Spinning so violent the drain pump fell off & flooded the garage. Poorly designed and fraudulently advertised!

This washer is terrible. I bought it 8 months ago and it doesn't fill with water. It doesn't Clean your clothes. I'm on my 2nd washer. Don't waste your money on any Samsung washer dryer. They may have electronics down, but not washer dryer units. Stay away! Buyer beware!

Machine started smelling horrible within a month of use. We have had problems with clothes smelling... We tried all the bleach, HE detergents, cleaners, left the door open... only to still have horrible smell as soon as the machine begins filling with water. I will never purchase Samsung or any other front load washer ever again. We should not have to pay the high price for a product that has to be constantly cleaned out... deodorized... etc... Poor product. I will be sure to share. That is what ** from Tennessee, ours did that and we replaced the filter in the front panel.

Samsung front load w330 washer - Just out of my 4 year purchased warranty. Which didn't matter. They don't do anything. I noticed my washer starting to rust under the soap dispenser. They got another one. I called Samsung and they said I would have to pay for them to replace the rusty front. Was gonna do it. The guy came out and didn't even have the right piece. He said it wouldn't matter. Not worth it in his mind. They all do that. Now it is not pumping all the water out. Clean out front drain. Still not. So my husband took it all apart and I cannot believe the rust down all around the shock and bottom of the washer. Ordering a new pump. Hope it works. Do not ever buy Samsung appliances. Have a refrigerator too. A piece of crap. Makes migraine annoying noises! They don't care. I have written and sent pictures.

In September of 2014, I bought a very expensive washer (over $500) that does not clean clothes. Their customer service is the worst I have experienced and their service techs are a 3rd party whose main goal is to protect their relationship with Samsung, and servicing a defective washer is completely secondary. I have washer that does not clean clothes and cannot even sell it bc how can I sell a washer that does not clean clothes.

Samsung HE washer - Had to buy a washer in a hurry as my old one died with a full load in it. I didn't review this like I usually do. I went to the store intending to buy a different washer but changed my mind the last minute because I thought this machine could hold so much more because it didn't have the center agitator- BIG MISTAKE!

Washer was good for 9 months. Now washer will not spin. Tech has been to my house 5 trips. First time I was told it was floor place mat or plywood under washer. Second trip I was told wrong type of mat. Third trip was told nothing wrong with machine. Fourth trip tech changed water pump. Error code 3 showing on display for first time. Fifth trip changed motor-- still won't spin.

#WA400400PJHDWR/AA 02 is the model number for SAMSUNG VRT WASHER. PURCHASED: (BORN) September 2013,-(DIED) May 18th 2015... We always had an issue of it: RERINSINING EVERY LOAD, ADDING TIME, and the DC error code. Maybe every 20th load... It would complete a load without babysitting it by (STOPPING IT BEFORE IT ADDS MORE TIME), & RERINSES. But we would have to manually hand wring them out... to get rid of the excess water. Or hang the clothes on the clothesline, and let them solar dry. (Too heavy for the dryer). FINALLY... We call www.eliteappliance.com, a 5* Appliance Repair Company.

I ordered a Samsung washer (1 SAMSUNG: WF-42H5000AW) and dryer. Delivery was late, but not completely unreasonable at 2 1/2 weeks. The washer malfunctioned on the very 1st load. The rubber around the drum was found to have shredded and disintegrated and was mixed in with the laundry, all over the drum, and in all the drainage holes. I contacted Samsung, and after 50 minutes of phone tree, transfers, being on placed hold and finally speaking with "customer service" refused a replacement washer. I spent $1500 on this set and was unable to do a single load of wash. This company simply makes a poor product and has even poorer customer service. I did not think it was unreasonable to expect a new replacement washer for one which did not even last for one load of laundry.

Like ** in Florida, I have had my Samsung washer a little longer than four years and have had a problem with rust spreading around the bleach cup. This will not be repaired by Samsung and would not be repaired even if under warranty. I am going to call them to see if the bleach container can be removed so the area and cup can be sanded and repainted. I have never experienced this problem before and probably won't again since I will not order another Samsung. I also have a Samsung over-the stove microwave and the handle came apart after about three years of service. I now purchase LG products, which so far have been great.

Purchased this washer from Sears 11/26/12 for $850. Shortly after year one, blue plastic rim was shredding and blue shavings were in our clothes. Also, the thing sounded like a helicopter taking off. Sears tech determined it was the basket, ordered a new one. No washer for 9 days. Replaced basket, 2 days later, was making noises again. Tech came and determined bolt that held basket in was defective. 2 techs told me basket system was defective. I called Samsung and while the basket is under warranty, they refused to pay for the bolt that attaches it and the labor even though the defective basket under warranty caused those issues!

My water pump cracked on a 3 yr. old washing machine. Good thing I was at home when it happened. I have damage to 6 rooms (drywall, ceiling, carpet, etc).

I am so frustrated. This washer is only year and half old. Have had repair men out here 4 times since we bought it. First two times flooded our house. They fixed that. Now it wont spin, the bleach dispenser is rusted, the fabric softener dispenser leaks all over my clothes and ruins them, the washer wont spin and when it goes to the cycle acts like it is getting ready blow up, the tub is falling apart, the plastic is shaving off in my clothes. After 2 more repair calls and 200.00 later, the repair guys have no idea what is wrong with it. But if I want to spend 500 more, they can put a new computer on it and that may fix it. After numerous calls to Samsung, they offered me an extended one year warranty for 400.00 dollars. I told the lady she must be insane. I told her they only offer these because they know these things are junk. Are there any lawsuits I can file?

This washer looks like a gem but is my worst nightmare of any purchase I've ever made. 2 yrs ago I bought this high tech piece of crap and all I heard was the wife screaming at it. Not enough water to wet close and now no water at all comes out. I thought she needed to get used to it but soon realized what a bad move I made to buy this thing. I paid over a grand for this to make her happy and all it did was make dirty clothing stay dirty. We are disgusted.

I have a Samsung WF338AAB/XAA. The tub mounting bracket has rotted away. This machine is 6yrs old. However as my wife and I have been living in Arizona with my parents for the past 4 years, we have not used the machine. Only frequently when we are home for 2 weeks of only 2 months out the year. I have owned cheap wash machines that have lasted 20 plus years. I paid upwards to a $1000.00 and it falls apart with only infrequent use in just a few years. I will never buy a Samsung again if I can't get satisfaction from Samsung.

Hello I have had the same experience as Gayle from Florida. The bleach dispenser on my Samsung top loader WA5451ANW is rusting and ruining my clothes. I called Samsung and they say that although it is only 2 years old, they do not warranty against rust. They offered to send out a service person but I declined because what is he going to do? I removed the plastic part of the bleach dispenser and the entire area is rusting. I cleaned it with some CLR and stop-rust product. Dried it with a hair dryer and then painted it with an appliance paint used on dishwasher racks. I now notice I have a screw rusting above the soap dispenser so I guess I will do the same to it. These are just band-aid solutions for a bigger problem.

In November of 2014 I acquired a Samsung washer and dryer pair. After only 17 months, the washer will not spin the clothes dry. My sister had this same model number unit and was pleased with it when I purchased mine. Shortly thereafter, she began to have major problems with hers only to "junk" it at less than 3 years old. She had numerous repairs and the service man finally told her it was not worth putting any more money into. I have made numerous calls to Samsung only to be told that it's out of warranty - go figure! They will sell me an extended warranty for 329$ - half the cost of the machine. That would be stupid now wouldn't it. NO ONE should have to replace a machine of ANY brand at 17 months old. Samsung should be ashamed of the quality of their product.

We purchased a Samsung dryer DV405GTPAWR/AA a year ago. The dryer broke and it has been months with repairman and Samsung trying to repair. It wasn't repaired and Samsung doesn't have a resolution and doesn't care. Time to go get a new dryer but Samsung will not ever but a consideration for any product for anyone I can influence.

My washer that was bought at Lowe's back in 2012 which work good until now. I had a repair person tell me that it's the bearings and that it is very costly to get fixed. Advised me to buy a new washer it will be cheaper in the long run. Also told me to call Samsung and see if they would give me some kind of voucher for my next one. Well, that's a joke, they told me it's been too long since I had the washer and they will not honor any help, so I'm warning everyone do not buy their products, they do not stand behind them. The service person stated that they have had issues with the bearing. Never again.

Horrible experience. Called the hotline. Didn't understand anything they were saying. I guess it's cheaper to run the hotline in South America. Service sucks. I said dryer they say washer. Lol. Stay away from Samsung altogether - go with LG same price no headaches. And English speaking help. lol. I will never buy Samsung again.

I purchased the top load washing machine and am sorry to say worst purchase I have ever made. The first machine delivered was replaced within a year and now this second one is ready to go as I refuse to spend 1000 to repair it. The machine is stuck on the wash cycle and it wind spin out. I have read the other complaints on this machine and it appears to be the same issue. I see that Samsung is not standing behind their product with others and not sure I should even try. If anyone has success please let me know.

Jan 2011, I purchased Samsung front loading washer, model#WF410ANR/XAA01. 5/2/15, I noticed the clothes were wet at the end of the cycle-didn't receive an error code. I checked the filter-no debris & unplug unit. I noticed the drum wasn't turning. Due the numerous issues by consumers, I called Samsung, no recall. 5/5/15, repair guy informed that it's going to cost over $600 including labor. I was horrified! It's practically brand new. Trying to hold back tears of anger, he apologized & recommended I get a new unit. I'm furious! I did my research & thought I was selecting a top-grade product. I don't understand how a product can go from a high rating to poor. On top of it all, how come Samsung is not be held accountable. This is ethically wrong!

We purchased a Samsung Model WA 219 Front Load Washer in 2009. It worked well until today when it starting smoking and quit. When I disassembled the washer I found the root cause of the failure to be a corroded drum shaft assembly. This failure is due to a poor design. The cast aluminum part is not suitable for this service when it is bolted to a stainless steel drum. While it is repairable, the whole machine needs to be disassembled to clean out the debris and then replace all of the other damaged parts. Not sure it is worth it, knowing I will have to do this again in a few years or sooner. I won't be buying another Samsung appliance.

I have owned this washer for less than four years and several months ago had noticed a little rust around the bleach container but did not think much of it. Also noticed whites were not coming out as white as when washer was new. Now I see that the entire metal top is rusted and rust has encircled the bleach container. I searched the internet to see dozens of people having the exact same problem with this washer. I called Samsung and they said "Rust is cosmetic so it would not be covered even if you were in warranty." If there is a good lawyer out there that reads this please contact me and lets file a class action on behalf of all the customers that were duped when they purchased this piece of garbage.

First of all, I have not called a repairman yet. I have done a lot of troubleshooting by watching videos and reading. Looking at consumer reviews, it doesn't appear to be a lot the repairman can do about an unbalanced load. Anyway, for about 1 1/2 years, I have not had problems with my washer... until now. Regardless of the size of the load, it will go off balance every single time. As recommended, I properly place the clothes in the bottom of the tub, I add clothes, remove clothes, untangle clothes, level the load in the tub and STILL HAVE TROUBLE. Unfortunately, my washer doesn't offer the option to spin only. When I restart, it goes through another entire rinse and spin cycle causing me to use an unbelievable amount of water. I'm frustrated and will be making that dreaded call for a repairman.

Purchased a Samsung Top Load WA400 washer that WILL NOT SPIN to drain water W/O error code. I had a warranty with Conn's and it was repaired twice by them for the issue of not spinning. Third call for repair I was referred to Samsung to see if they would replace it. Samsung sent out their technician twice for the same exact issue. I have asked if they could replace the machine since I had it less than a year and I was told that I did not have enough evidence that this was the same problem although the documentation for all 4 repairs were the same that was sent in to both Conn's and to Samsung. Washer is broke down again and now I am told it does not have any warranty to replace and I would need to have a technician come out to repair it at my cost, but I should extend the warranty for repair. This washer is less than 2 years old.

My wife and I bought a Samsung washer three years ago, the washer broke and Samsung no longer offers the repair part. The washer cost us over $800.00. I am writing this review to let others know not to purchase this company's products. They will rip you off and offer nothing in return.

The case/pump of my top loading wash machine broke and massive amount of water leaked everywhere. Samsung sent the replacement to the repair company, but without the wiring and other mounting kit that was needed to retrofit this problem. So not only am I unhappy with the washer after two years (with only two people at home using it), but Samsung doesn't know what it's doing with providing repair materials. Now I will be without a washer for almost a week.

Samsung AquaJet Smart care - This washing machine is the worst ever!!! As soon as I finished paying it off my warranty went out & we immediately started having trouble with this piece of junk!! It will not spin clothes and if it dies after 15 tries it sounds as if a tornado is coming... If only I had did a review before purchasing this crap.

A few years ago we had a Maytag (Gold series) washer and it broke down 13 months after we installed it. The motor leaked oil all over the laundry room floor. We were not going to make the same mistake twice so we went with a Samsung. We didn't know that Samsung was made by Maytag and 2 years later, we have another broken wash machine. The repair person we had with our Maytag told us that they build these so cheaply now. All the components are made in China without sufficient quality control. Brutal quality. Brutal customer service. Avoid Samsung and Maytag products if possible.

Samsung Dryer Front Load: Model Number DV350AEW/XAA - We purchased our dryer and washer combo less than 3 years ago. Recently the dryer sounds like we have a pair of tennis shoes in it all the time. We contacted Samsung and they had a technician come out to inspect the dryer. They told us there would be a $80.00 charge, but if the machine was defective they would repair and reimburse us. This took place on 3/20/2015. The technician located a crack on the seam of the drum and told me this was a common problem and Samsung would replace the drum. I contacted Samsung on 3/30/15 and was told the pictures we sent in we not sufficient. I took more pictures, even measured the crack of 5CM and uploaded them. I have called them almost every day since then to today 4/23/2015 only to be told they would contact me.

I purchased a top load Samsung HE 4.0 washer just over a year ago at Lowes. This is the biggest piece of crap I have ever owned. It washes clothes so poorly that many times my wash when done is still soiled or dry in areas. Now I have an error E1 message regarding the water level sensor. I will not be even spending another cent on this heap of trash, I will return to the smaller, less expensive non-HE washers as those seem to last for y-e-a-r-s, the proof of that was in my Amana washer that this piece of crap replaced. Lasted for over 10 years with not a problem until the start of my eleventh year when the transmission went on it. Shame on you Samsung, you've lost me as a customer and as many friends that I can tell and forewarn to avoid your products. Man up and do right by the consumers who bought your land fill washers and dryers by offering fix what you know is defective equipment.

Purchased Samsung front load he washing machine. First 3 months it worked fine. Next 3 months it did not work. I spent 3 months dealing with every aspect of Samsung including Samsung international directly. They sent 3 different repair techs... No one could determine what the code display meant. Every part was replaced, every part!!! I finally spoke with a woman from Samsung international and she determined what needed to be done. It did work. I thought I was home free... Not so fast bucko!!! About a year and a half later I am back in the same boat. I am not happy at all with the product and Samsung is aware. However, they don't care. I will repair it, but I will not buy another Samsung product again!!! Thank you.

I paid for what I thought was a better quality product when I purchased my Samsung washer and dryer. I started having problems with my dryer not heating after about two years. I contacted Samsung support and they explained that the products are only under warranty for one year after manufacture date, not purchase date. They then sold me what they called an extended warranty under Assurant by Samsung. They then scheduled a service call for today (4-20-15) and told me A&E Factory Service would arrive to fix the dryer between 12pm and 5pm.

Samsung Aquajet washer - I have had this washer for about 6 months. Horrible! Never again! Clothes are a knotted mess, spin cycle sounds like an airplane going to take off!! BUT the worst part is the washer is leaving large stains on my clothes, possibly grease, I'm not sure. Clothes are not clean, doesn't even take out simple stains from clothing. NEVER had these problems with my Maytag. Wished I would have saved my money and bought another one! This washer should have received no stars but this site wouldn't let me do that!

The absolute worst appliances I have ever purchased. Washer refuses to spin after 18 months! Dishwasher inside seal is broken and cannot be repaired also after 18 months. Stay away!!!!

First the Samsung refrigerator was defective and took a year to resolve (hopefully)... Now the dryer, which has always operated inconsistently, either too hot or not hot enough... will not dry clothes at all now. Will call Samsung tomorrow but it's 1 year out of warranty so not hopeful. According to what I've read, I'm not alone!

Got a Samsung top load washer model WA456DRHDWR/AA in November of 2011. Everything was great for the 1st 3 years but now during the spin cycle, it will violently spin and stop only to refill with water and spin again and continue to do this until you stop it. We have to sit by it and watch it and stop it when it spins out of control and reposition the load several times only hoping to get it just right in order to finish the cycle. I called Samsung and they set me up with a repair company that is over 2 1/2 hours away from my house but they never called.

After just 15 months my Samsung washer literally exploded in my house. 1 year later, my new Samsung washer quit working. The pictures speak for themselves...

Top load washer Model # WA456DRHDSU/AA DEFECTIVE PART #DC97-16985A/ replacement KIT DC98-01877b - This is ludicrous that there was no recall on these expensive pieces of junk! My machine cost over $1000 at Best Buy. Calling their service department got me nowhere! This machine was just over 2 years old. This makes me sick! If there were a way to all work together and file a law suit, I am game! The lousy piece broke off and flooded my basement. I am livid! I will NEVER purchase ANYTHING SAMSUNG OR from BEST BUY again...and to think, I bought ALL NEW APPLIANCES that day for our new house. This makes me sick...

Sept. 2014 we purchased Samsung front loading washer & dryer combo model #'s WF42H5200AF/A2 & DV42H5200EF/A3 respectively. Starting 12/14 we noticed water leaking from the washer & called for service. Feb. 2015 they came & we were told there was a flash bulletin from Samsung for a defective bellow clamp. A new clamp was ordered but from 2/4 to 2/24/15 we were without a washer & had to use a Laundromat and incurred an expense of $25.25 for use of the machines. The clamp was replaced but we still had leakage & service returned on 3/10/15, tightened the clamp as much as possible & left. Still had water leakage & per Samsung the service man was not to return until after 30 days which he did on 4/13/15, & was told per Samsung that the clamp was re-designed & would be sent for replacement again.

Our 4 year old Samsung washing machine (WA5471ABWX) has required 4 service calls. It needed a drain pump replaced, 2 control panels and a sub pcb display replaced as well. The only thing that has saved us, is the extended warranty that we purchased with the washer, an additional $270 expense on top of the $1100. To add insult to injury, the washing machine is now showing signs of rust around the bleach dispenser. After many phone conversations and emails to Samsung's "executive customer relations" department, Samsung has deemed this a "cosmetic" issue and is unwilling to take responsibility for its substandard paint process. I am extremely disappointed with Samsung and will never purchase another product from them. Buyer beware, expensive does not equal quality. We learned this lesson the hard way!!!

This is the worst appliance I have ever had in my life. Horrible burning smell then it died and would not drain the water out. Bought a new water pump and paid someone to put it on. Then the system is throwing an error code and would not run. Another paid service call and I am told the drum is warped and to fix is like 1,000 bucks. It is ridiculously heavy and finally got it on the back of my pickup. The dump will not take it. I am dumping it at a place I found later tonight. You need like 3 people to lift it. Piece of junk.

2010 Samsung front load washer defective - During the spin cycle the washer was clunking then it starts dinging with a code. Opened the door and the clothes were soaking wet, spin cycle not working? Thought it was an anomaly and put in another load. Washer starts dinging with "nd" and found it meant "not draining". At this point I went to open the door but of course it is locked. Solution was to take out filter which drained water all over the floor (thank goodness it was tile and not hardwood) with the wet vac cleaning up the rest of the mess. Time- 3 hours, clothes wet and dirty, towels from clean up wet and dirty. Husband spent 2 & 12 hours on phone with Samsung with no good result. Tried to find someone to repair the washer and the only service is A&E. I am afraid to even call them because of the reviews. After checking for Samsung Front Load washer reviews, we have decided not to service the machine and JUNK IT. $800 machine didn't even last five years. Totally unacceptable!!

WA400P - I purchased this washer in March 2013 and now have to spend $350.00 to repair it. It's out of balance and needs a new tub, 4 new shock absorbers and new rings. Had a Maytag before this one and it lasted over 15 years without any problems.

We purchased the Samsung 4.5cu High-Efficiency Topload in November. When doing a load of cold the washer allows all HOT water to come in. Waiting for my 4th service call, already have had two motherboard replaced. One Samsung tech tried to tell me that my cold water is too cold????

I purchased a Samsung Aqua jet VRT WASHER AND DRYER. I had the washer replaced within 15 days because it was not working properly. I also seem to notice that if you don't put a lot of clothes it doesn't wash correctly. And if you put a lot of towels it stops works and gives you UE error. So with this washer it's damn if you and damn if you don't. I paid 1500.00 for each and I am furious. This are the worst washer and dryer I have ever purchased and used. It also throws a lot of water and makes a ton of noise. It doesn't wash correctly. It leaves stains on the clothes that has stains. It also takes more than 1:10 to do a quick wash. All the cycles take up about 1-2 hours to wash and dry. The Salesperson told me that this machine was the best in the market because it had the best washing system due to the new Aqua jet that Samsung added. PLEASE DON'T BUY THIS NEW WASHER AND DRYER. IT’S THE WORST APPLIANCES EVER!!!

3/12/15 - My new washer broke. It has not been fixed or replaced per warranty. It's been a month and I have not even been called. 24 to 48 hours to them means nothing to this company. Will never buy a Samsung product again. Many other choices out there.

Front load washer glass blew out not safety glass. Scary and dangerous. Samsung will only replace door. Samsung says this never happens. Their new door is resigned. WHY?? No answer why? Many calls and emails. They simply don't care. I sold this product. NOT anymore. Bad customer service.

After a few months, my new gray washer now has white blotchy areas on the lid. I do not use bleach, I only use Woolite or tide so not happy about having a now ugly machine in my nicely decorated laundry room. Ugh! Is there any way to get rid of the blotches? I also use a water softener...

Machine started smelling horrible within a month of use. We have had problems with clothes smelling... We tried all the bleach, HE detergents, cleaners, left the door open...only to still have horrible smell as soon as the machine begins filling with water. I will never purchase Samsung or any other front load washer ever again. We should not have to pay the high price for a product that has to be constantly cleaned out... deodorized... etc... Poor product. I will be sure to share.