Samsung Washers Reviews

Washing machine WA422 purchased six months ago. Worked fine for the first five months. Then machine leaked and flooded my basement. A nut loosened up and tub and basket disconnected. Basket damaged the tub wall and the machine danced all over the cellar. This caused a three inch gash in tub wall, poorly designed and cheap materials. Wish I had read reviews on Consumer Affairs before I bought it.

My washer is filled with black mold in the rubber piece... It is amazing to me that Samsung is telling me I can pay to replace the piece. The washer is two years old!!!!!!!!!!

My husband purchased this washer for me when my old washer died. A couple months after we bought it the computer panel went out... which was covered by warranty. Then a year after that (warranty expired) my water pump went out... which flooded my mud room...luckily not too much damage. It took the repair men 1 month to fix it because "Samsung" sent them the wrong part. After getting the right water pump, it works great for 3 months. Now the ND code came on... will not spin or drain the water out!!! Called my home warranty company back out... will see what happens next. This is getting to be horrible nightmare with this washer AND SHOULD BE RECALLED!!! DO NOT BUY THIS WASHER>>> no matter how high tech it looks!!!! Samsung needs to pay attention to their clients. It is what keeps them in business!!!

I purchased a Samsung washer in July of 2012. The washer went out in Dec.2013. The drain pump went out. Called the warranty co. and a repair man came out and stated he would have to order the part. Which took 2 weeks. He came out again replaced the part. After he replaced it, I went to use it and it flooded my laundry room, hall and kitchen.

Water level never gets high enough to cover clothes...therefore some things never get wet. It does not get clothes clean! Wish I had stayed with a washer that has a agitator! Very unhappy with this product and its performance!

This washer vibrates SO BAD, that it moves at least 7". I had samsung service tech here, he got the machine to stop walking but vibration is so bad, it will either break or start moving again. The service tech said he does not like the way samsung has engineered this machine and said this is all I can do-- good luck. If you want to buy a washer DO NOT BUY A SAMSUNG!! I am going to buy a different washer and use this one for target practice .

I purchased a brand new washer model #wf365btbgwr/a2. Since delivery of the product it has not worked correctly. I have had over 8 service calls to the organization and they informed me that although the machine needs to be rebuilt and fixed, they will not refund or send a new washer. I did not purchase or intend to purchase a rebuilt washer that cost 600. I have used the washer at least 2 to 2 times a week, because it is my only means to wash clothes. Because of the issues, I am not sure what other problems have developed.

I bought this set 5 years ago. The washer will not balance and walks across the utility room. The heating element went out on the dryer. I had a 3-year service contract, it had expired. Now neither unit is working and it is just under 5 years. Really? Is that ALL THE TIME appliances have in them? So I went back to Lowe's and ask them if they could help me in any way. Nope! Nothing! I am done with Samsung and Lowe's. The other problem with the front loader is the odor. After each load I have to wipe out the gasket, the glass and prop the door open OR IT STINKS! Too much money for poor performance and limited life. Very disappointed and I give this washer and dryer a full 1 star!

Samsung washer model WF218ANB/AA was overfilling so I had it repaired and a part replaced... It is now overfilling a week later. Water level halfway up the window. Machine stops after cycle and will not rinse or spin. Sometimes the machine will not even begin a load, it will just hum. Tried unplugging it and letting it rest for a while even overnight sometimes and then just doing a rinse and spin cycle. Sometimes it works sometimes it just hums for a long while and gives a ND no drain code. Very frustrated with this Samsung Machine... nice blue color with matching dryer and blue pedestals $$$ ... will be hard to and expensive to replace if I replace it with a Samsung??? Would like my laundry set to match... Samsung washers are not made to last. Salesman at Lowe's touted them as being one of the best. My previous Kenmore washer and dryer lasted at least 20 years and then I gave them to a dairyman to use on his dairy... Samsung you need to do better!

I began receiving the error code DC on my washer model WA5451ANW/XAA in November 2013. I was initially unaware that you must use an authorized repair service otherwise Samsung does not honor you warranties. After unsuccessfully trying to fix the machine with the local repair company (6 weeks - 4 different visits) by replacing the computer board, I called Samsung and was given a local authorized repair service. Let me begin by saying the authorized repair service have been amazing in trying to resolve my issue. The journey with this company started in the middle of December. In order to diagnose the issue the repair service must use Samsung software. One big issue with this is that the software program is the parts listings is inaccurate. We had 2 separate deliveries of parts that had to be sent back because of improper coding by Samsung.

I purchased this Samsung WA422 washer after high ratings with Consumer Reports. After 10 months, the pump housing broke and flooded my washroom. If my wife wouldn't have heard the water running on the floor, it would have ruined the hardwood floors in the next room. The part was covered under warranty, so it got repaired. Two weeks after the warranty ran out, the washer stops in the middle of a cycle and won't run. All the lights work, but it won't spin and it won't pump the water out. It won't even run through a cycle. Samsung will not stand behind this piece of junk and recall it, even though the web is FULL of testimonials of this product causing THOUSANDS of dollars in damage to their homes. Wash your clothes by hand if you have to, BUT DO NOT BUY A SAMSUNG WASHER!!!!

My elderly friend has a Samsung Front Loader washing machine and has many problems. She has been told there is a class action lawsuit. Can anyone help with any information?

Washer doesn't put in enough water to even cover clothes. Washer does not get clothes clean. Spent multiple hours getting run around from Samsung's so called customer service. This washer is rated 2nd highest of high efficiency washers by consumer reports (LG is first). Apparently, no one checked their customer service as it is the worst I have ever experienced.

I bought this machine because it could do extra large capacity loads for items such as a quilt. I wanted to avoid doing lots of small/medium loads and instead do less frequent large loads of wash. The washing machine has no settings for the size of the load; it is supposed to electronically figure out the load size. Since the beginning, my "clean" laundry does not smell clean - in fact, it stinks in places such as the armpits of shirts. When I peer into the washing machine, there is hardly any water in it. There is never enough to even cover the dirty clothing. Samsung customer service was completely useless. Now I have this nice expensive washing machine that can't get my clothes clean. I have been physically pouring gallons of water into the washing machine. I wish I had never bought a new one.

First of all it is made out of plastic. Really, a $800.00 washer made from plastic. It cracks and cost $100.00 for the part to replace it. Washer does not work when top is cracked. Takes over 4 weeks to get the part. DO NOT BUY THIS MACHINE.

Our washer and dryer are approx. 2 years old. Washer which is in dry heated room is rusting out. Repair man confirmed factory flaw has caused rust; however, Samsung has no warranty for rust. Now our dryer has quit. Harrisburg Appliance does no repairs. We spent a lot on these products and are very, very disappointed.

The short story is the front loader Samsung washers have Quality issues. The service support is not showing good business practice. I've spent more than 2 Grand on what I thought was a great set of washer/dryer only to find myself spending more to maintain a product that has leaks. The biggest problem is the water settlement in the tube after every wash. This actually cause the next load of wash to smell. The Field support personnel did no help the situation and have shown little professional understanding of the product. I am advising to hold back on investing in the company's washer/dryers for the moment since the products give more trouble than they are worth. They should stick to computer monitors only......

After slightly over 1 year (14 months), my Samsung washer WA5471ABP quit spinning. At first I got the error code "Dc" and then after several attempts to figure what could be wrong, the error code "Dc" was replaced with error code "Be". I tried diligently to find an authorized Samsung repair service. I called the store from which the washer was purchased and they referred me to 3 dealers. After calling all 3, I found they were no longer authorized with Samsung. Then I tried the website, but kept getting a website error message - something about the page being busy.

I have had the exact experience with my machine. Nothing comes out clean. I end up washing everything twice and still have dirty items. Many dry spots. Definitely regret the purchase of this machine.

Purchased Model No WA5471ABW/XAA and within the first year rust started to appear. The washer is upstairs in a room off of our bedroom. It is only supporting my wife & myself. I have never seen a washer rust like this and it started the first year we had it. The washer works fine however the rust is getting on the towels and has ruined a pair of my wife's white pants and one of my white shirts. This can't be normal for any washer. Samsung will not do anything about this and claims it is not covered under warranty.

Samsung front load washer model #WF218ANB/XAA - We purchased a matching Samsung washer/dryer around Mothers' day 2008. My first brand new, "fancy" washing machine and dryer were purchased from Lowe's on sale because they were a floor display. I didn't care, I was in LOVE with this set! We even received the 2 pedestals that matched for FREE! How great was that?! Well, come to find out, NOT SO GREAT! This set is ONLY 5.5 yrs old and we have already had to replace the heating element (thank goodness that's all it was) on the dryer.

Purchased a Samsung top loader washer from Lowe’s on 11/27/13. Less than 6 weeks later it just stopped. In the middle of a wash load it wouldn't drain. We called Lowe’s, who sent a repairman. He wasn't sure what was wrong but wanted to order $411.00 in parts. (He also spent a great deal of time talking about extended warranties and that we would definitely need one for this machine.) We decided no thanks, we want a replacement. Hubby called Samsung. They said no replacement. I called and argued. They refused. Lowe’s called and argued with Samsung for 30 minutes. At that point the store manager agreed to take the loss. They allowed us to choose any other washer that they had in stock. They delivered a new GE and carted away the Samsung junk. Thank you Lowe’s. We will never purchase Samsung again.

I bought this Samsung Washer Model WA50F9A8DSW/A2 less than 4 months ago. The first problem I noticed was that it would use 100% hot water on the delicate cycle, even when displaying "cold" as the water temperature. Now, the spin cycle is completely inoperable. I called for service and was told that I would be called within 24 hours to schedule an appt. Meanwhile, my family's dirty clothes are piling up. Due to cancer surgery, I cannot carry laundry to my car to take it elsewhere to wash and dry, and my husband is out of town on business. Not to mention that I work full time. I will be visiting the store where I bought it today to ask for a new (non-Samsung) machine. This machine was highly rated late last fall when I bought it. If you are thinking about buying a Samsung washer, RUN in the OPPOSITE direction!

It takes more time to do laundry... I feel like just giving up and go to laundromat. It will not spin out and just keeps resetting to 11 min. Does not matter what I do. I have had repairman here and does not help.

My washing machine will start the spin cycle, then it will reset and start rinsing again. The authorized Samsung repair tech told me it was because of the clothes that I washed that my clothes were waterproof (I wash towels, jeans, sheets, nothing out of the ordinary). Samsung did have the tech return and replace the memory board. Well, it's still not working. The same issue. When Samsung had the tech replace the memory board, we were told it was a 1 time fix. This machine is a piece of junk. The model is WA5451. I've only had the machine for 1 1/2 years.

I purchased a Samsung washer with an accompanying pedestal a little over two years ago and an extended warranty while it was on sale at a local Lowe's Hardware store. Within a year and while still under warranty with Samsung, the motor and electronic circuitry needed replacement. About one year later, the same thing happened just as the Samsung warranty expired. About six months after that incident, I contacted customer service that represented Lowe's extended warranty, who erroneously recorded the error message indicated on the washing machine's display when the machine malfunctioned a third time with the same issues.

Our problems started last August when our machine would not drain. We had a service guy come out every week for a month! He basically rebuilt the machine! Then in October, stopped draining again! Same guy came out to fix it! Took two weeks this time. December 22nd, WOULDN'T DRAIN AGAIN!! New company, new tech! Came out at the beginning of this month, and now not even a month later, it's leaking water! I am so tired of having people come in my house to fix a machine we've had for just a little over a year! They will not own up to the fact that this machine is a lemon and they need to either reimburse us or replace the machine with anything but another Samsung product. I will NEVER buy another Samsung product!

Regarding our 8-month old washer. Shortly after I started the washer, it started pumping a flood of water across the room. Thus far, I have endured two calls to contact repair service, using an extremely cumbersome, obtuse, nitpicking and profoundly ineffectual "voice answering" system. Apparently, it will be a week before anyone can respond to a call for a machine that is under warranty.

I bought a Samsung washer 1 & 1/2 years ago. The washer never preformed properly, residue left on clothes, spin cycle would not engage. If you tried to re-cycle it would dump more water but not spin. I called 3 repair services. No 1 would work on Samsung. Finally I called Sears repair. The service man came out, he ran the machine through all cycle on his computer, told me he could not find a problem. It would cost almost $400 for a new electronic board, it would be better to buy a new washer. I am very disappointed in Samsung's product & their service. A $900 washer should last more than 2 years...

I purchase a Samsung top loader washer and dryer from Home Depot and the very first month I had to make a call to them about lighting in the dryer. I saw a light in the dryer at the store. They said “sorry this model don't have a light.” I told them the one I seen at store and order online had a light. They told me oh well. Now the top of the basket look like its chewed up like is rubbing on the rim. I going to give them another call and if nothing going to be done then I going to contact BBB and let them know as well. I'm shouldn't have to pay for something that's falling apart like this. This product is garbage and I don't know why water is on my floor after a wash from time to time. But after every few washes water is under the machine.

We purchased a Samsung Washing Machine about 2 1/2 years ago. On December 14, 2013, I was washing a load of clothes and the water kept filling up and would not cut off even when I shut the washing machine off. So I turned off the water hose leading into the machine and started the spin cycle. We called a repairman out and he ordered the main board for the machine. When it came in Samsung had sent the wrong board. So he (repairman) reordered the part that he needed. When it came in, he checked and they had sent the same part that they had sent recently. So he got on the phone and told them the exact part that he needed (needless to say the repairman was frustrated).

On 1 Sept 2011, I purchased a Samsung washer and dryer, dryer model # DV350AEP/XAA, from Lowe's. Everything was fine until 4 Jan 2014. The drum stopped turning. No error code was indicated. All indications were that the machine was operating properly, except the drum was not turning. Samsung technician came on 7 Jan and replaced the "hi-temp fuse", and the dryer seemed to be repaired as it functioned properly. On 11 Jan, the same issue occurred. Samsung technician came on 14 Jan, again replaced the "hi-temp fuse". Machine again operated properly.

I called in reference to the washer not allowing enough water into the machine to wash the clothes. No matter what size, some of the clothes come out and are still dry in spots. During the cycle you can never see any water or suds in the washer/Clothes. The guy from support told me I always have to wash on heavy duty cycle to get enough water. First I don't want to use that cycle on all my clothes like the delicates and the time to wash on that cycle is almost 2 hours. He said there is nothing wrong with the washer and I DID not a technician to come out. This front load is new to me but I would think you would be able to see water and suds? (Maybe not) But my clothes certainly should not have dry spots that still have an odor from not being cleaned.

I purchased the machine because I was not happy with a front loader and this one is not only no better, it is much worse. The water level is so low it never completely covers your clothing. The clothing barely swishes and the Aquajet button doesn't make a difference. A load takes an hour. The tub, although large, if you are under 5'6", you will about fall in trying to reach the bottom. Clothes do not clean regardless of the setting used, they are still dirty and smell. Lint and dirt will lay on top of the clothes or on the bottom of the machine (has to be wiped out manually). Again, clothing is dirty after washing. I wouldn't waste money ($1100) on this machine again but instead go back to a normal agitator type machine. What you save in water cost you lose in electric cost.

First time I used it leaked GALLONS of water everywhere!!!! Soaked my carpet and drywall.

Last November, Husband and I purchased a newer residence and needed all new appliances. Every item including our Television and cell phones are all Samsung, with an exception to the dishwasher, which is Bosch. The 1st washer delivered by BB did not cycle, it would spin to clean the clothes or to empty the water. Because we hadn't moved to our new residence, in March, BB delivered an identical washer. I had a major breakdown in June '13. Then in October my machine sounded much like a "machine gun." I had the Samsung CSR listen to the noises on the phone. He ordered a motor and another major part. A few nights before A&E Service was supposed to come, my washer dumped all of the water on flooring. My laundry area is between my foyer and kitchen, all of it has hardwood. The A&E Technician said a back hose that's attached to a coupler was never screwed down in the factory in Korea. That coupler broke loose, tearing the hose.

I am really frustrated with Samsung. I purchased a front load washer and dryer about three weeks ago. Although my problem is not as severe as some I have read, I think I just have not had the set long enough to experience the horrible things I have just read. My problem is that all the wording to identify the operating buttons is coming off. With this being said, you cannot operate the unit if you don't know what the button is for. I spent three hours on the phone with Samsung just to learn that the washer and dryer which I purchased about three weeks ago is not covered under the warranty for this problem. It is considered a cosmetic problem.

WE purchased a Samsung washer dryer set from Sears in Oct 2013 model 422, which recently was rated at the top by consumer reports [December 2013 issue]. Well, from our experience, they don't pay very close attention when testing because we are on our third machine and not one has cycled right yet! The first, we were told by the tech had a bad sensor. We asked for a new machine. Two weeks later, it was delivered. My wife noticed right away that on the delicate setting, it would start to fill with cold water and then switch to hot and stay hot. She stopped the cycle and filled it by hand to finish the load. When you set it on heavy duty, it doesn't even fill enough to cover the clothes.

Worked very well for about 2 or 3 weeks, then suddenly I get errors of NF which means the machine isn't filling with water. Have tested the supply, the screens, etc... but it stops filling about 1 minute after start and then gives a code after about 15 minutes. I loved it and now I HATE it.

I was excited to buy new appliances for my new house. I bought Samsung Washer and Dryer. I loved them. 13 months after purchase (and there is only 1 person in the house), I heard a large banging noise and the drum was bumping all around. I stopped the load... It was in the final spin, so put in dryer. The next load, the water just poured out of the bottom. Turns out the pump casing snapped apart. I didn't have the extended warranty because I work for a utility company that has the Appliance service plan, that covers free service calls, parts and labor. I called my company and set up an appointment to get it repaired. Seeing other remarks about this problem, I have decided to sell this (buyer beware) and get a Sears Kenmore Washer. I am 57 and have NEVER had a problem with a washer/dryer/stove or refrigerator.

Probably not telling anything you have not already heard about Samsung Washers. The AN218 with dryer cost me $1900.00 new (purchased 2011). The machines are almost 3 years old. Currently on my second service call but third complaint. 1st call out of warranty imagine that? Machine basically just about to shake the house down. Counter weight broken, machine could not be balanced. Sounded like a freight train on steroid's when spinning! (Cost to repair around $300.00) so far my investment $2200.00. Next call was to Samsung directly concerning what I'm sure everyone has experienced: HOLES IN YOUR CLOTHES. Samsung is just dumbfounded by this problem or they just chose to dodge the issue knowing it can't be resolved - my opinion, they chose to dodge it!

We purchased the Samsung WA5451ANW - top load washing machine June 30, 2012. After 17 months of usage, the machine started having problems with the final spin. There is no way to reset the machine, when you move clothes around to re-balance it, the machine starts the rinse/spin cycle all over again. This is a total waste of time, energy and water! Fortunately we purchased the 4-year extended warranty through Lowe's. The repairman was out this week - but we have to now wait 2 weeks for the replacement 'shocks' to arrive. The machine is advertised to handle up to 35 bath towels. There are only 2 of us in the home - never have we had 35 bath towels at a time in the machine - maybe a maximum of 10. So, for the next two weeks, in order to get the laundry done - there will be times I have to wring out the clothes by hand! I too read the reviews and found only good things about Samsung when I purchased the machine - (or so I thought). I also found out this week, that I could call the service technicians out annually for preventive maintenance. Which I intend to start doing - July 1 for the next 2 years.

We purchased a Samsung top load washer in November 2011. Recently removed the laundry / fabric softener dispenser to clean, & it was full of rust & white enamel paint. Wiped underneath the door & rag was full of rust & paint. Took a mirror & observed the defect. Called Samsung & was told it was a "cosmetic defect" or a "manufacturer defect." Refused to give me the name of the person in charge. Said they were not allowed. WTH kind of Customer Service is this?

I bought the Samsung VRT front load washer and the door locking mechanism gave me trouble from the start. It's a chronic problem in that sometimes it just doesn't work and I can't do the laundry (like today). I refuse to pay to have someone come in for such a simple repair so it's down to me to open the darn thing up and figure it out. The door hinge broke a few weeks ago which was no surprise because it's made of PLASTIC!!! And now a few days after I fix the door I can't lock it! There doesn't seem to be any reason for it either, both parts of the lock seem to be in working order but it's just not clicking.

The exact same thing happened to my Samsung washer as has been described in other posts. The rather new washer came with the house and failed a couple of days before Christmas. The tub rubbed up against the drum and cooked some of it away. When I disassembled the entire machine to get at the problem, I found that the flange assembly was broken. The stupid thing about this part is that you could make it out of materials that would last a lot longer and be a lot less of a problem and not cost any more. The part number for this is DC97-14421A and I can (apparently) get one in Canada for $133.79. The local repair facility for Samsung says the part is about $105 but they charge $100 an hour for the work (that I can do myself). They won't sell me the part by itself.

Purchased a Samsung washer (WF 409 anw/xaa) from HH GREGG in May of 2010 when we retired to Fl. Salesmen said we could put what ever we lied in it since the owner's manual says we can put 26 bath towels in it. Sounds good since we don't own that many towels. We also purchased extended warranty from HH GREGG. The salesperson told us everything is covered. The extended warranty was with some company called NEW. Well here it is 3 and half years later and we have a problem with machine not spinning clothes dry. Called HH GREGG, directed me to aftermarket warranty NEW who sent out repairman. He said we have a bent tub. I ask how does tub bend. He said we overloaded it.

I bought this machine on 6 June 2013 and used the daily, bedding and hand wash cycles. All worked fine until mid-November 2013 when the Hand Wash cycle stopped working. The drum wouldn't spin. Samsung technical support came out, ran the whole cycle, admitted that it was odd and replaced a part. A week later, it was still not working. Reported it to Samsung. Their technical team said there was nothing wrong with it. I've taken photos and videos of this but they point blank refuse to come back and even take a look at it. They've refused to repair, replace and refund for this product.

I had the same problem with the washing machine. The odor was absolutely nauseating! I was told that the problem was that I was using liquid detergent, which contains animal fat. The fat congeals when it is cool and sticks to the inside of the machine (not where you can clean it though). I was told that if I switched to powder detergent, the problem would be solved. I made the switch and now no longer have any odor coming from the machine. Try powder detergent and I'm sure you will have the same result. Good luck!

We bought this Samsung washer model WA456DRHDWR in November 2102. I just registered the washer and they gave me 3 months extended warranty. It means the washer is under warranty now. We were having problem with drain pump. The drain hose disconnects itself every time wash the clothes and flood the floor. At first the housing on the pump broke and pump was loose so we thought since pump was dislodged the drain hose was disconnecting. We ordered the new pump from Amazon and replaced it. As soon wash the first load, the drain hose becomes disconnected again.and flood the house again and ruin our dining room carpet. We have just called Samsung for service call and we expect to hear from them within 24 hours. We hope they will fix my problem. We are tired of cleaning the mess left by soapy water and hope they will take care of it.

I purchased a brand new Samsung front load washer and dryer from Sears in December of 2008. I immediately had problems with banging sound when the washer was spinning. I called Samsung Customer Service (listed inside of machine) who said that the installation was done by Sears. I returned to Sears and was told that it is normal for front load washers to make a rocking and banging sound and to make sure it was level at all times... It can shake itself off level. It had only been installed 2 days earlier by their techs.

My wife had long wanted the new front loading HE washer/dryer. Two years ago the Samsung went on sale for a seemingly bargain price so our 10-year-old "old style" washer & dryer went to a neighbor who is still using them without problem to this day. It did seem to do a good job washing, but took at least twice as long per load and would get hung up trying to balance load to spin & sometimes add another 20 or 30 minutes. Of course had to leave the door open when not in use to discourage mildew. Up until a month ago, was only disappointed in the purchase. Then the dryer started making a loud clunk each revolution.

We purchased a top load Samsung Aug 8 2013 from Sears. Used it maybe 20 times with small loads. It started to devour the clothes. Then during the final spin it went off balance and rubbed the top plastic ring to the point it now has a long hole in it. Filled the drum with plastic bits that attached to the clothes. I cleaned the drum out and tried it again; this time worse. Called Sears and they sent a repair person a week and a half later. When he examined it, he wasn't sure he could fix it. Ordered parts +++. I called Sears repair to find out what was happening. I was informed they were coming next week. I waited all day, no repair person showed. Phoned Sears again and I was told that repair was coming next week. I phoned every day to make sure they would show. They have now repaired it and my first load is full of the small plastic bits they didn't remove. I hope it works and doesn't ruin the pump. Lucky I did a load of things that were not important so the plastic won't ruin them. Keep your fingers crossed for me.

I purchased a washer/dryer set for my new house in May 2009. I also purchased the matching pedestals and a 4 year service plan from Lowe's. I did not have any major problems with my washer during the 4 years that it was covered under the service plan. However, my washer recently began stopping mid-cycle. It would not spin and seemed to be out of balance. I scheduled a service technician to come out and check it for me. I was charged $87.15 for the technician to tell me that the bearings are out. In order to replace the bearings, the back half of the drum has to be replaced. However, these parts are discontinued. Needless to say I paid an ungodly amount of money to have a washer for 4.5 years. The repair technician told me to stay away from Samsung and LG in the future.

Bought a Samsung stackable washer and dryer about a year and a half ago. The washer has worked great with no problems but the the dryer drum cracked after 14 months and of course out of warranty. I ran the dryer until it started shredding clothes. Just purchased the same model dryer because it's stacked and now less than two weeks the new dryer is squealing when running even with no clothes in it. Called Samsung tonight and they basically said it's an install issue. Sorry got the torpedo level out and everything is level.

Bleach dispenser rusted about 1 year. Just missed warranty because rust hidden by blue plastic. Samsung said too bad. Design defect. Search online - others have had same issue.

Have had 5 service calls since buying this Samsung washer because it leaks water, not suds, through the air vent on the back of the appliance. No one can find a reason, yet it continues to leave a 9' stream of water on the floor. Bought it in February and have had 13 leaks. Am using "HE" detergent and about 2 tablespoons per wash.

I purchased this Samsung top loader in Jan. 2010 and it all went bad in Oct. 2013. After being serviced 4 times, the washer still will not drain and now needs a drain pump. Up to this point, the drum, bearings and all associated parts have been replaced. The back of the drum, called the "spider" in repairman parlance, was corroded and was missing large chunks of metal. Because of the instability of drum, the plastic around the outside of the tub sheared off and collected in drain hoses and pump. Thankfully this machine is covered by an extended warranty bought at point of purchase. Our household has been without a washer for one month and Samsung will do nothing about this defective piece of trash. I will be purchasing a cheap no-frills top loader after the warranty expires. DO NOT PURCHASE SAMSUNG LAUNDRY APPLIANCES!!!

I bought a top load Samsung washer just over a year ago and had to have the water drain pump replaced prior to it being a year old. The technicians, after numerous attempts to get the right parts ordered, replaced the pump. Two months later the exact same thing happened and once again flooded my room. Neither Samsung or Best Buy where I purchased it are willing to replace this faulty washer. It is obvious that how and where they placed the pump under the basin is a problem. I was told by the repairman that they now are mounting the drain/pump on the side because of so many problems. I am now stuck with this lemon and furious about the poor quality of the machine!

I am a remodeling contractor that purchases many Samsung products from HHGregg. I purchased a $699.99 washing machine with a $169.99 5 year warranty. It is 2 years old and the lid frame is rusting to the point that it is ruining our clothes. Apparently it is not covered under warranty because it is a cosmetic defect, but not a design defect that should not make the metal rust. It is incredible that no one will help us. Added frustration is that part is not available anymore.

I purchased a Samsung front loading washer and dryer 2 weeks ago. Just had it installed by a licensed plumber. It started leaking under the machine during a test run. Contacted Samsung who is giving me the runaround. Told me I needed to get another licensed plumber at my expense to check the installation instead of sending a technician out. They aren't acting responsible at all. I bought it at Lowe's and am planning to return it. All I want to do is wash my clothes without issue. I went through their troubleshooting guide, and the issue is directly under the machine on the left side 8-10 inches in from the corner. I even tried to find info online to see if something came loose during shipping or if this is a common occurrence, and found it's an issue, but no solutions.

I hate the Samsung front loading washer because it makes all my laundry smell like mold! I will never buy another front loading washing machine for this reason.

Will not clean clothes. Often have to wash twice. Call Samsung and only get "canned" but polite answer that suggest we are using the washer wrong... They deny that any problem exists with the machine.

We purchased the very expensive and beautiful Samsung washer & dryer in April 2013. It didn't take long to realize that we made a HUGE mistake. The washer especially is not built to do its basic job. It does not get clothes clean. It uses too little water leaving dirt and lint gathered in between the creases of the fabric that are set in by crazy long spin cycles. No matter what settings you use, clothes will remain soiled. Don't even think about doing large loads or wash rugs. Everything comes out the same-dirty! You can't get things clean if they aren't submerged in water. Anything that I would call a "medium" size load actually has so little water that the creases of the clothes reveal that the water never even penetrated them. They have considerable DRY spots.

I purchased a Samsung Washer and Dryer Dec 2009. Less than one year, my washing machine had an issue with spinning. I called Samsung Service and they had a person come out and repair the machine. It was 9 months old. I was a little concerned about a machine less than a year old and having a problem but every once in awhile it happens. Now less than 4 years later, the machine is having the exact same problem. Service outside of warranty is not as easy.

I was washing two terry cloth bath rugs when I smelled a horrible smell. I stopped the machine and smoke billowed out of the washer. According to the repairman the rugs probably had caused the tub to be off balance and the machine kept spinning until it self destructed. I shudder to think what might have happened if I hadn't stopped the machine when I did. The machine was only 4 years old and had to be junked because repair would have been > $1000. Samsung reply was that the machine should wash 28 towels at once without a problem. Ridiculous.

We purchased a Samsung front loading washing machine 3 yrs ago from Lowe's. The salesman showed us literature that said it was the highest rated quality machine. Now when it spins, it's wildly out of balance, shakes like crazy, and makes terrible noises. We called Samsung. They said they would have a repairman contact us. He did, and when we described the problem over the phone, he said he was very familiar with the problem and said it can't be fixed. Well, he said it could, but would cost $800!!!!! We paid $800 for the machine!!!! We owned a Sears Kenmore for 25 years and never put a dime into it. I would expect to get more than 3 years of use from a washing machine. I will NEVER by another piece of Korean junk made by Samsung ever again!!!! There is no way to get a hold of anybody from the company to see if they will replace the machine. I'm going to buy a Sears Kenmore, which I should have done to begin with.

I was deciding between a new top loading washing machine and a front load washing machine. Not too long after purchasing my front loading Samsung washing machine, I realized I should have gone with my gut instincts and chosen the standard top loading style. What a huge disappointment my Samsung front loading washing machine has been!! I wasn't even aware of the problems other people were having with smell/mold. It seemed natural to leave the door open to air dry the inside of my machine especially after I discovered residual water would pool at the bottom of the drum behind the rubber rim. I also would use a cloth to attempt to soak up all the residual water pooled at the bottom edge of drum behind the rubber rim after each load knowing stagnant water could cause odor.

Major washing machine frustration! 2.5 years ago, I did my homework and purchased a not cheap 'dependable' Samsung front washing machine model WF330ANW. Within the past couple months, it started making progressively worse noises while spinning. By early this week, the machine was no longer properly spinning whatsoever to remove water. Today, I had a repairman come for $60... someone who I have used for years to successfully repair multiple appliances in my home and I trust. He said the spin bearing is faulty. The cost to fix it will be as much as a new washer. The repair would be very complex and labor intensive, and that this is typical of problems he sees regularly in newer Samsung washers. For 2.5 years, I did everything recommended in my owner's manual to maintain it... cleared the debris filter, cleaned the door seal, etc. This should not be unusable in 2.5 years!

To remedy your smelly washer, do as the salesman should have told you and just run an empty load with the deodorizer tablets that you can get at Lowe's to prevent the washer from smelling. You are supposed to leave the door open for 30 minutes after you wash a load of clothes to prevent the smell.

I purchased a Samsung washer dryer pair this past February. Delivery was 2/18/13. The first washer would not balance so Lowe's brought another washer the next day...should have been a red flag! The second washer balanced just fine and worked perfectly until about 8 weeks ago when it started to ROAR during the spin cycle. First it was only on the final spin…then on every spin and it got LOUDER every time I used it. Lowe's sent A&E Factory Service on 9/24/13 and I was told it was the bearings and that an entire drum assembly would be ordered and take 2 weeks for the parts to be delivered to me.

I bought Samsung VRT washer WF433BTGJWR on August 31, 2013. After using 5 to 6 times, the washer spinning cycle made loud noise and I had to exchange one. The exchanged new washer was delivered on Oct. 9. Due to suspect of quality, I used the washer right away. After the first load was done, I found our laundry room floor was wet before I was about to use the dryer. We rushed to dry the floor immediately. Then we wanted to find out where the water was from. We threw in another batch of clothes and ran the machine. This time we stood by the machine. We found out the water coming underneath the washer right away. Our laundry room is on main floor. It has hardwood floor. Under the laundry room is our exercise room in the finished basement.

About 11 months after the purchase of our washing machine, the cover for the pump broke. Fortunately, it was still covered under the warranty. However, the technician said this has been a major problem with Samsung washers. If the load becomes unbalanced, which is common, the cover breaks. After reading all the complaints about Samsung washers, I can see we made a huge mistake buying one. Do not buy Samsung washers or dryers.

Front Load WF 520 AB Samsung Washer - Since day one, I have wiped seal in front door and left door open, but it still has a moldy, mildew smell. Do they now make a new seal that works better or what am I supposed to do? I love the washer and dryer except for this terrible odor!!!

My story starts exactly like Rosemary's in Garland, TX. With a few twists... The washer stopped draining and spinning. The tech from A & E Factory Service came out and said, "Loose wire, you're all set," and the next time we used the washer, it dumped the tank all over the floor. Here's where my story is different; my laundry room is upstairs. Let's make a word problem: WATER + GRAVITY = INCREDIBLE MESS!!

In February 2012, we made an 'INVESTMENT' into a nice washer and dryer (dryer model number: DV350AEW/XAA) and purchased a front loading SAMSUNG pair. Just 18 months later, we began hearing a thumping noise from the dryer and our clothes began coming out of the dryer torn. We found that the weld failed in one of the drum panels, and of course contacted SAMSUNG. They refused to help, as they only had a one year warranty. We later discovered online that there are hundreds, if not thousands, of other people with this EXACT SAME ISSUE.

After two years, my Samsung washer is not usable. It took me over 6 weeks and over 8 hours on the phone through Samsung customer service to get an authorized repair technician to my home. I just learned that the repair will be minimum of $850, about what I paid for the washer. The drum is completely corroded and does not spin well. It cannot even reach speeds required to get the water out of the clothes. They are soaking wet. The washer is useless without repair, and the parts used to repair it will have the same issues......

I had purchased this Samsung washer model number WF328AAW/XAA in November of 08 from Sears. I have had no issue with it until about 2 weeks ago when I was washing a load of clothes and the machine started to smoke setting off my fire alarms in the house. I immediately unplugged the machine and contacted Samsung who told me that my washer was out of warranty. I then mention to them that the motor was still in warranty. They agreed to send out a company to diagnose the issue free of charge to me. Yesterday after several additional phone calls someone came out and told me that the external and internal tubes were damaged by the motor problem and that I should call Samsung to discuss what they could do for me as the tubs cost more than an entire new washing machine.

We bought the Samsung washer VRT model WA456 top loader from SEARS. We have had 2 service calls to repair the wire connection to the pump (washer would not spin and drain). Subsequently, I had to bail and drain the washer manually, twice. Now the washer spins and drains but the water is dumped on the floor, approx 12 gallons. What a mess! Calling SEARS to replace the washer with a new one, but they only want to repair this DEFECTIVE WASHER. DO NOT BUY A SAMSUNG WASHER!!!

Thanks for the tip on adding weather stripping. Not sure of the model but we have the same leak issue... although it is random. I have been jamming a hand towel into the drawer to try and absorb the leak but it sometimes still gets soaked...not to mention the pedestal drawers being lined with towels. Will try your trick!

Samsung WA400PJHDWR/AA - Just bought the washer and (gas) dryer a month ago and ran about 20 loads through them and they have been working great. They run very quiet and the clothes comes out clean, soap and wrinkle free. The only complaint I have so far is the length of time it is taking to complete a wash/dry cycle which is 30% longer than I am used to. I am worried about all the complaints about the washer drain pump housing cracking and dumping 12 gallons of water on the floor. They have apparently replaced the pump housing with a different design to resolve this problem. I just bought my washer in AUG. 13 and hope it has the new pump housing. The other complaint is that the washer will stop while draining. The reading I have done is that the possible cause is a wire powering the drain pump is too short and will either pull free or will break. The solution is to lengthen the wire and reattach.

Samsung front load washer machine model WF210ANW/XAA leak all over laundry room floor and leak down through ceiling downstairs. The Flange assembly that holds the drum completely rotted away making the drum wobble around and knock out a sensor and water leak out through the sensor grommet. I am completely shocked that Samsung built this flange assembly out of a material that would rot and is only 2 and a half years old. The machines should all be recalled so other homeowners will not have to deal with a flooded house for no good reason other than poor quality materials used to build their washer machines.

Purchased the Samsung front loading WF363 blue washing machine with matching dryer for about $1800 for the pair. In the first year, it was broken and repaired twice. We purchased in March, was delivered in April 2012. The support was terrible. It took days to get a response about when someone could service the unit. Then took weeks to get the correct parts to fix the unit. The 3E error message would temporarily come and go until it just stopped working and was deemed irreparable 1.5 years after we bought it. Obviously we got a lemon. Samsung needs to give us a new unit or refund both the washer and dryer at full price. We will never get something to match the dryer unless they give us a new washer as the set is blue. We tiled our Laundry room to match the set so I'm livid. At this point, all Samsung has offered is cost of the washer less 15 p depreciation. Any suggestions?

We purchased a Samsung washing machine in July of 2012 for $800. The gasket to the water pump is faulty and has broken two times. The third time, the flood of water traveled through 3 different walls and the doorway. We have significant damage to our home. Samsung does not want to reimburse us, they only want to repair the defective unit for a 3rd time. Do buy a Samsung phone. Do not buy a Samsung appliance. We will put our one-year-old Samsung washing machine out by the trash and greet our new LG with open arms.

We purchased the Samsung VRT top load washer from Lowe's just over a year ago. Within the first year of having the washer (approximately 9 months after purchase), we have had this washer break down 5 times. The first time, second and fourth times the washer malfunctioned, the pump below had broken and had to be replaced. The other two times it has malfunctioned, the same wire keeps coming disconnected. The technician who came to look at it told me that Samsung has recognized that there is a problem and has told them how to fix it to keep it from happening again. He said the pump is held on with a very small and flimsy clip. He also said the wire that connects it was not long enough. He secured the pump and extended the wire. He explained that when the load in the basket is heavy, the drum drops and disconnects the wire.

Last Feb. 22, I bought a Samsung washing machine model WA- 13WP wobble type and 11 kg. capacity. Last month our helper went home and it was this time that my wife noticed the problem. The magic filter is not working and 11 kilos won't fit in. I have already informed the dealer and waiting for their action.

I have the same model as the original poster and I have a smelly machine. I noticed some mold on the soap dispenser when I went to put soap in it. Well, I pulled the whole dispenser out and OMG there were tons of mold growing inside that area. It was on the dispenser drawer and all over the inside of the dispenser area. I read where another model was recalled because of this. I contact Samsung and got no answer. My wash is in the basement and a dehumidifier is right in front of the washer and the humidity level down there is in the dry range. I have always kept the door to the machine open. Now I have to pull the drawer out every 3-4 weeks and clean the mold that has grown in the compartment. The Tide washer cleaner has not helped this issue either.

Had right at one year. It is model #WA5451ANWXAA02 and is a top load machine. Water started leaking from the bleach dispenser area. After watching the machine cycle I found the water going into the bleach dispenser runs all the time through every cycle and never stops. It fills and overflows running down the inside of the machine. It had flooded the laundry room and ran out into the hall and a room beside the laundry room soaking my carpet. I (we) have called Samsung and were given a work order and were told company would call us with 24 hours to schedule service. NO CALL.

Major water damage to my house as well due to the motor breaking off the bottom. Unit was not even a year old. EXT warranty and they still and useless to deal with. My insurance co is fighting them as well.

We bought a pair - front load washer and dryer Samsung. I wash maybe two loads a week. After just a short time, the washer completely broke. I contacted Samsung, and they didn't return my calls. I brought the machine to a repair service and they said it needed a new motor and the bearings were shot - a total of $500 repairs after just a short time use!! Instead, I bought a Speed Queen regular washer that has worked great and those I talked with love theirs. I will never buy a Samsung product of any kind since they make their machines so cheap and don't stand behind their products.

I am writing to you regarding a serious issue that has not been resolved and I am getting frustrated with the service level I have received thus far. I purchased a front loader washer and dryer from the Conn's Center on Stella Link in Houston, Texas. At the time of purchase I also paid for an extended warranty. My washer has started giving off an odor as well as my wash area; hallway and den area is starting to have a mildew smell. I have contacted the extended warranty department who sent out a technician. All the technician did was clean the filter and run a bleach cycle through the machine and left. The very next day, the smell was stronger. What he did was no different than what I have already been performing. Once a month, per Tide as well as other publications I have researched instructed me to do. At the same time, I drain the filter as well as letting the filter sit in bleach for a while.

Model WF448AAP/XAA. On 10-13-09 I purchased a set - washer and dryer. I had had two front load washers in the past and had been very happy with them. Never a problem (I wore them out). My husband and I went to Lowe's to purchase a new set that was more up-to-date! Needless to say I bit; "this set of Samsung is the best on the market". I actually thought they were. But, I did not buy the extended warranty as I never had had to use it on other products.

In April, my front load washer quit signaling the water to turn off after the cycle was finished. At that time, I called Samsung, and after 5 phone calls I finally got someone to do a 1 time extended warranty repair (it was 6 months out of warranty). They replace MULTIPLE large and expensive parts (my bill would have been $850). Now we are 100 days after having it "fixed" and I am having the SAME problem! Samsung said the new parts were only warranted for 90 days and I'm out of luck. Well, needless to say, I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AS LONG AS I LIVE!!!! 10 days outside of a parts warranty, you would think they would do something for you, but NOPE!

I bought SAMSUNG WF203ANW 4 years ago. In the first year, I already replaced the control board due to door locked. After another 3 years, the door was locked again. Normally I can open the door after 2 hours or 1 night power unplugged, but this time I can't open it even after 1 day power unplugged. It is really a bad quality machine given same issue occurs many times for a 4-year washing machine. I don't know how much it costs to fix it. But I don't want to do it as it may not last long before I have to fix it again.

The post showing the spider arm corroding and pictures (thanks so much for posting those pics) are the same problem I have. At first I thought my child had put rocks in their clothes somehow but it didn't make sense. Now that I see the pictures, they exactly match my problem. It's Samsung garbage, the ** thing is dissolving and they are trying to skirt the problem. I am under warranty and they will basically be replacing the unit if need be. I will NEVER buy Samsung again... People... do your research and avoid this company AT ALL COSTS!!!!!

Samsung washer purchased in January. Motor located on bottom of Machine broke off of bracket which was plastic, flooding my UPSTAIRS laundry room and leaking downstairs. Major water damage. As I read in this forum this is a common problem with this machine. Insurance company will fight it out with Samsung I guess.

Purchased a Samsung washer and dryer from Lowes, bought the extended warranty directly from Samsung, had one warranty work when bought. Now three yrs into warranty, dryer quits. Been over a month waiting on backordered parts and still not in yet. Company has been out to replace some parts and now more parts are needed, has just about replaced all the electronics. If you buy this dryer and warranty, you better buy a backup or be prepared to go to Laundromat, and this was one of their top of the line dryers. Called Samsung and got nowhere. Just a warning to all. Mad enough now. Probably going to small claims court.

I have owned this washer not even a year. The pump under the washer broke off and water flooded my hall, daughter’s room and TV room to the tune of $12k in damages. When I contacted Samsung they said I would hear from them in 7-14 days. Not able to wait for them to make good on the claim I had to submit to my insurance co. as the house started to smell of wet floors...and musty mildew. The repair person came out and said there is a "COMMON" problem with this model and proceeded to tell me he has to just replace the pump.

I am disheartened at the quality of the plastic piece on top of the tub on my Samsung top loader. It is cracked and peeling. After researching, I now see that this is a defect Samsung should cover. The machine is great, but the plastic is not.

There was always excess water in the drum. I felt I had to go through a hot water wash with no clothes to ensure I was using clean water to wash my clothes. If I did not leave the door open the smell was terrible.

I purchased a Samsung Front Loader Wash WF210ANW/XAA 01 2yrs ago and it was the worst mistake I've ever made. It doesn't clean my clothes well and I have cleaned it and cleaned it and it smells like rotten eggs. The smell will not go away. It also has a small leak underneath it now. Worst purchase!! I Also bought a Samsung Front Loader Dryer DV210AEW/XAA 2yrs ago and the heating element has gone out twice now. I do not have a dryer now.

Purchased our washer about 3yrs. ago. I thought the vibration controls were no longer working but it turns out I am having the same problem other people are having. Our drum has gone out of round for some reason and wore a hole in the outer plastic carrier. I bought a new front plastic cover to replace the worn one and after putting it back together the tub is still hitting against the new housing. Customer service will do nothing for us, will not buy another Samsung product.

Our second washing machine stop working from last week (shows "FL" error message). It was bought 1.5 yrs ago. The first Samsung washer last about 3.5 yrs. We called the Samsung customer service on July 17th, but until today they didn't send any technician out yet. It shows the "service ticket was cancelled". I called them 5 times, felt there is no any customer service people really want help you out...

Our washer is 3 years old and already quit working! It tries to spin but is not spinning and will not drain with clothes in it.

Purchased a Samsung washer on 10-8-2011. The enamel paint is coming off on the underneath lip of the inside of the tub. Possible manufacture defect? Samsung says, "Sorry, warranty only 1 year. We can look at it but you will need to pay us to look at your problem." Looking to see if this is a common problem?

My 3-year-old Samsung front load washing machine started having problems spinning. Sometimes, it worked fine; other times it would try to spin, move a few inches and then stop. It would then try to turn in the opposite direction. It would do this for hours if left unattended. I called for service and found that there is only ONE (1) company that services Samsung washers in the entire McHenry County (IL) area. It took them 9 days to come out and when the service man arrived (who could barely speak English), his suggestion was to run 3 loads with hot water through the washer and he tried to charge us $100.00 for the call. He said this works in 60% or more of the cases and if it didn't, he would come back.

Samsung Washer WA422 - We purchased both the washer and dryer from Best Buy for our new place. The day after it was delivered, we returned to our other home to arrange to move back down to our new place. The day the washer/dryer were delivered, we did one or two loads with no problems. We returned to our new place about 3 weeks later and did the first load (sheets), and one of the sheets had gotten caught up under the metal rim at the bottom of the tub. The sheet was ripped trying to pull it out from under the metal tub ring. The next load was a coverlet. When "1" was showing up on the wash cycle, it started making horrible noises and sounding off balance. By the time we got into the laundry room to see what was wrong, the washer had stopped. An error code never appeared.

Not knowing that there has been a slow leak UNDER the washer, the metal parts including contacts are going bad. This is a problem from the factory that is NOT going to be a quick fix by the repairman. I feel the machine should be replaced. We've been on the phone & emailed Samsung, but we're not getting any answers. I need a reliable machine - not an expensive washer that quits right after the one-year warranty runs out. I need help.

I purchased a Samsung washer and dryer brand new in 2012 and so far the washing machine has been repaired twice for the same problem and now the dryer is on the fritz. These are brand new machines purchased at around USD1000 per unit. What aggravates me is that when you call Samsung, they are quick to inform/educate you that it's 1-yr warranty for parts and labor. Now my question to Samsung is that what the life expectancy of a Samsung washer and Dryer is, 1 year?? I feel like I have been deceived in some way. I have other Samsung appliances that are now causing me anxiety. Every time something small happens, I go, "Here we go again." I have Samsung Technicians on speed dial for heaven's sake. USERS/CONSUMERS BEWARE.

I purchased a Samsung front load washer - model WF365BTBGWR in February 2013. Within a month, the text embossed on the front control panel started to wear off as if on a dry erase board. It smeared by rubbing the panel with one's fingers. I contacted Samsung and at first, they stated this was not a covered problem. I sent letter to the President of Samsung and finally got them to replace the panel. Within a month, same thing is starting to happen with new panel. No chemicals of any sort has been applied to panel. Just bad embossing! I think I will have to cover entire text on panel with clear plastic to text from smearing any further.

I contacted Sears where I bought it from and said if they knew there was so many complaints about this specific machine, I thought it was wrong to continue selling them. They said, "We thank you for your input going forward." I think that was a real poor answer and it angered me more with such arrogance. Sears has lost my business.

Samsung Top Load WA422 - My top loader is doing the same as the other one. The top ring on the tub - the plastic - is coming apart. I bought this washer new in Oct 2012. I have never seen anything like this happen to a washer I have owned before... I called Samsung & they told me they would be in contact with their repair people, who don't even want to come look at it. They asked me what's wrong with it in my opinion & they will order parts then come out. I don't want this washer. Who knows what other plastic parts in it will start coming apart down the road?

Washer just stopped full of water - I was washing a load of whites and came back to a machine full of water and the door locked... What am I to do??? SMDH!!!

Purchased the Samsung WA400PHDWR on October 27, 2012 for $664.61. We only have two people in our household so there's not that much laundry to do weekly; maybe five loads per week. The 1st of May, 2013, the drum completely separated from the bottom and also shredded the upper splash guard into plastic chunks. Called the local store where we purchased it, in Madison, WI. We were told that Samsung contracts with local repair companies for service. The store could not service our machine.

My son bought a Samsung top load washer from Sears about six months ago. It broke two times, ruining his floor both times. There is a known flaw in the making of this washer. It has plastic parts, and when the washer tub vibrates, it breaks apart and water leaks all over, and the washer stops. Twice it has been repaired. He waited for the parts for about three weeks, and after a month, it broke again. Sears told him it had to break four times before they would replace it.

I purchased the Samsung VRT washer and dryer pair less than a year ago. Big, beautiful, red washer and dryer. Very expensive. Brand new. They had to bring 3 washers out for me to wash a load of clothes. Yes, 3 brand new to get it to wash one load of clothes all the way through. It would wash for a bit and then flash "LE" error. The book says that LE means the washer has failed to fill with water. What?! I stand there and listen and I can hear water coming out of the faucet furiously and presumably going into the washer. How in the hell is it failing to fill up? Sometimes it will stop and flash NZ. According to the book, this means that your washer needs to be serviced. What? It's brand new. If I called them every time it flashed NZ, they would have been out here 50 or 60 times.

Thinking that Samsung was a good product line, I got a front load washer and dryer about 3 years ago. The dryer has now stopped heating in this short period of time. This time, I decided to fix things myself. After removing the appropriate heater box from the dryer, I found that the element was broken. My part is coming in today. 3 years? What happened to appliances working 10-15 years? Everything is overpriced and Samsung seems to be following in the ways of American manufacturers by churning out throw-away high-priced items. The whole dryer probably cost $100 to make in China and they are charging 800-1000 dollars for this. Total for parts $120 including shipping. I'm never buying another Samsung appliance PRICELESS.

Samsung front loading washer 1 1/2 years, broken again - We are now waiting for our second service call for our Samsung front loading washer bought at Lowe's. It is the same issue 3e that occurred right before the warranty expired. We do also get the moldy smell, but until this forum, I just thought it was a Florida thing. Ugh. The Samsung service department noted that this may not be under warranty. "Even if it's the same problem as before?" I asked. I so wish I would've stayed with a Kenmore or a Whirlpool. I will not buy a Samsung again and do not recommend their appliances.

My Samsung Diamond Drum (WF0804Y8E) has torn away all of my clothes. In what way? Let me tell you. I have had it for over a year, and been trying. At first, my clothes were discolored, are not fairly washed, and later, as I washed them, the shirts, jeans, etc., were torn at places, and also seemed older and thinner. The serviceman was here and said it was okay. I choose the program depending on the clothes, but I turn down the spinning to 400 to protect my clothes from being damaged and to get them fairly washed. I have to turn on the spin and rinse program additionally. I just want it out of my sight. It is just the way it washes.

I bought a Samsung front load VRT Washer just 3 years ago this month at Lowes and it started leaking from underneath. Unable to find the problem or get help in a timely manner. Should have stayed with Sears products.

I bought a Samsung Front Loading Washing Machine back in 2010 from HHGregg. I also bought a 5-yr warranty from HHGregg. I wish I had done neither because they both have been a disappointment. The washer has recently developed a very ** odor that cannot be eliminated with bleach, vinegar, Lysol, etc. I have followed the manual to the tee and went above and beyond cleaning the washer to keep it in tiptop shape. And that is where I thought the 5-yr warranty would come in handy. However, that has not been the case.

Our Samsung front load washer, model WF218ANB/XAA, had water leaking from the detergent drawer door which would run down the front of the machine leaving as much as a quart of water on the floor. One service remedy was to check the pipe from the detergent drawer to the tub for an obstruction. No obstruction was found. To remedy the problem, I installed a self-adhesive dense foam weatherstrip around the inside and bottom of the drawer opening (with the drawer removed). When the drawer is in place, the baffle at the bottom of the drawer presses against the weatherstrip stopping the leak. There has not been any leak since installing the weatherstrip.

We had purchased the Samsung Washer and Dryer Combo (model DV209AEW/XAA) in November 2009. First of all, I want to say that this is an Overnight Rental and the units do not get daily use. Our guests may wash some personal items or towels but it does not get heavily used. We have had to have the Dryer serviced 3 times by Sears, and yesterday, we had to refuse the estimate because the "Motor has Locked UP" and the estimate is $355. We will not put any more money into this Dryer. We called our local serviceman and he cannot even get parts for the Samsung Dryer because they will only deal with the Big companies such as Sears. This is unacceptable!

I bought a front loaded because I had heard they could clean a big load of clothes. It has been my experience that you can stuff the washer with clothes, BUT they aren't going to get clean! The washer is SO bent on saving water that it doesn't fill up enough to get the clothes clean. They do get damp, but I have seen the commercial front loaders and they should fill at least halfway or a quarter of the way on the door.

If you are thinking of purchasing a Samsung washer…STOP! Don't do it - they are junk. I bought mine (WA456) at Sears in January and twice, it has flooded my condo. Both times, it was a broken water pump. Both times, it took weeks to repair as they have to order the part each time. Don't think you can get any sympathy from Samsung, they don't care. I talked to 4 different customer service people and all of them could only speak broken English. I was hoping to get my money back and nothing was done. I am disabled, with terminal cancer, and cannot get to a laundromat. I have to handwash my clothes in the bathtub whenever it breaks down. Now, whenever I use the washer, I dare not trust it. I am thinking of just cutting my losses now, junking them, and buying something else.

I bought the uber expensive Samsung VRT Front Loader. The first year I was getting the tE error. My husband opened the back panel to have a look-see, and he put the panel back on; it started working without error. The panels were in warranty. But like a new car, as soon as the warranty expires, so does the machine. I have had the washer 3 years, and I have spent $400 and 3 weeks on the last repair - more than half the cost of the washer. Now, 8 months after having some harness replaced in the washer, I am getting the tE error. Oh and guess what, the warranty ran out on the panels at 2 years. Don't buy these expensive machines. Buy the cheaper, easier to fix ones. You'll spend more money to repair them than you originally paid. It's truly a waste of money, unless you don't mind throwing money away.

Our washer broke after 3 years. I called Samsung and they picked the local repair facility to come out and take a look. The repairman told me the machine was shot due to a bent shaft, possibly caused by soap getting behind the drum and corroding things. I told him we read the manual and always used minimal soap and never overloaded the thing. He said, "Oh well, this maybe happens in 2% of the machines." Ten minutes and $85 later, he left. The next day, I got a call from the repair company. Total cost to repair was $986. I think I paid $800 for it new.

Less than two years after I purchased a Samsung WAS5451 top load washer, the load did not finish and had an ND (no drain) error. I did not want to call any serviceman or Lowe's because they are not reliable. I traced the problem to a drain pump that was not running. No coins, pins or dirt in the pump, all clean. I had to order a new pump for 65 bucks and waste 5 hours repairing it. I am not sure what to say. No washer I bought recently lasted more than three years.

Okay. I did a ton of research, read a million reviews (it seems). Finally, I went with a 3.6 Samsung VRT steam front loader from Lowe’s. I found out later that we were the second owners of this machine - something Lowe’s never told us. I paid full (sale) price for it. Well, I have 2 three year olds, two dogs, two cats, my husband and myself. The front loader would not clean clothes. Clothes (regardless of load size… I tried small, medium, and large loads over a 3-day period, about 8 loads attempted) would come out with dry spots, food, and hair still on them, and smelling like dirty laundry. I tried the steam option. No steam. Just water drops and spurts glopping out of the holes in the drum. So, I call Lowe’s. They tell me that doesn't sound right. They didn't send a repair person. They just came and picked it up. We'd had it for 4 days.

Samsung VRT Steam washer and Dryer - Let me say this first, if you are planning on buying a Samsung front loader washer and/or dryer, STOP!!! Read this before making that decision. Then buy cautiously. Brand new and 2 days later, the dryer vent breaks. Other than that the dryer is okay, except it wads everything up into a giant ball if you have more than 10 small items in it. Wrinkle guard is a nice feature, but it doesn't work on big items (pants/dresses/bed sheets) as it wads those things into a roll and the center doesn't get dry but has permanent pressed in wrinkles.

Wow, I sure wish I had seen this website before I bought my Samsung pair. When I first bought the Samsung washer and dryer pair, I thought it was costly, but it was quality. They had such great reviews! Everyone apparently loved them! Upon using them a few times, however, my dislike grew. There was never enough water. Like some others, I often filled the washer with buckets of water. Though the capacity looks huge, forget trying to fill the machine, it simply won't work. If it's heavy at all, it will go off balance and quit. It takes probably 2-3 times longer to wash a load than my old Maytag. I never stop it at mid-load to change settings. It will drain entirely then refill again.

Washer tub shook real bad with no cloth in it. Flange Shaft Assembly (made of pewter) eaten by high efficiency (HE) soap that's recommended for washer. DC97-06987A part should be recalled/replaced - bad part. I had to replace part on WF218ANW/AXX front load washer (less than 3 years old) - $75.00 part, $500.00 labor. It was just out of warranty. They would not stand by their product, and research shows this is a common problem - reviews on the internet (Samsung Flange Shaft Assembly).

When I add the softener to the dispenser, it goes into the tub on the clothes. If they are light in color, that means they have to be treated and washed again, also a waste of expensive softener.

We purchased a Samsung washer, WF306BHW, and Samsung gas dryer back in 2008 with the extended warranty through Best Buy. Within the first month of using, the powder detergent became clogged and required servicing. We were under the original warranty at that time. Best Buy came out, took the appliance apart and said that it was my fault for using powdered detergent. Huh? The machine has a powdered detergent dispenser! That having been said, the repair guy said that he would use a different repair code so that it would be covered under the warranty. Thanks! From then on whenever I've used a powder detergent/oxi-clean, I place it directly on top of the clothes.

We purchased the Samsung Front Loading Washer & Dryer a couple of years ago and paid around $2,000.00. What a bunch of junk... We have replaced the belt on the dryer once already and now the heating element is shot. When taken apart, the belt is going to have to be replaced again as it is already starting to tear in several places. The cost of the heating element, belt and labor is going to cost well over $400.00. Totally ridiculous for the amount of money already spent. We bought a Roper dryer today for $350.00. This is what we owned prior to the Samsung disaster. As for the washer, another disaster... stink-stink-stink... mold-mold-mold... clothes smell after washing and we have had to have our drain line snaked several times as it keeps clogging up. Maybe it is from the spider issue that I keep reading about in other complaints.

I am writing this to warn others of the unfortunate experience I had with my Samsung Washer, Model WF219ANW/XAA01. I purchased it along with the matching dryer from Sears 3 years ago. The washer was used for your basic laundry for a family of 3. In December of 2012, I got an error code "nd" for not draining. I cleaned out the debris filter and found what looked like rocks in the debris. After cleaning it out, it still would not drain, so I contacted Samsung who gave me the name of an authorized repairman. The repairman looked at the debris, but had no comment as to what it was. He replaced the drain pump and flushed a large amount of debris out of the drain line. Unfortunately, he was Korean and did not speak English very well, so he had no explanation of what happened to my washer. It cost me $225 for the repair.

I bought the Samsung VRT washer in June 2012. First service call was 5 months ago and I was told by Samsung technician that molding is a common issue with front loaders and he sold me a citrus cleaning kit to be periodically used after washing the clothes. I am tired of washing the washer and it is still molding and can't help with smell. My five-year old is having serious allergy problems that started three months after we got the machine. I have made another service call today and I don't believe service can fix the problem as it is a fault by design.

Cons for washer: Bleach and Downy dispenser have never worked right. They dispense the liquid immediately. I can't tell you how many towels, sheets and clothing have been ruined. Also, once it's going, you can't add anything. Pros: Sanitizing cycle is a nice feature. Spins more water out than a top loader so it takes less time to dry. Extra rinse feature is also nice.

My washer broke about a week ago, making a very loud metal sound. I ran to turn it off, then water came pouring out of the bottom of the washer. I called HH Gregg where we purchased it. They gave us a number for repair. I called them. They finally sent a repairman out yesterday. He walked in the laundry room, looked at the washer, did not even pull it out or remove panel to see what was wrong. He must have had X-ray vision to see what was wrong with it. He said he thinks it's the water pump that broke, so we get to wait until it gets ordered and sent to the repair center.

I purchased a Samsung washer in July 2009 for $1,079.88 + tax + extended warranty. There is rusting at the top where soap dispenser is. Chrome front is peeling off. The door is pitting. It is turning green around door window (they won't do anything - it's all cosmetic). In Nov. 2012, technician ordered front tub, rear tub and spin basket. The motor assembly was installed on Jan. 3rd, 2013 (I was without washer for that period of time - they had to send to Korea for parts). In Jan., it was still extremely noisy after the last repair - they ordered four shocks from Korea which was installed around Feb.11, 2013. After Feb. instillation, the machine still moves when vibrating. According to Samsung Technical Unit, nothing more can be done. I have a rebuilt Samsung washer that vibrates out of control and moves.

Samsung front load dryer model number dv210 - I bought this washer-dryer combo. The dryer, 12 months after a bought it, started making a clunking noise. After inspecting it, there was a hole in the seam. I contacted the store I bought it from and was told it was no longer under warranty. I can’t just keep buying $1,800 machines every 12 months. I got took. It’s junk.

Samsung top loading washer model WA400PJHDWR - As the washer spins, it is eating away at the top of the ring around the top door of the washer. Samsung does not even admit to having such a model and I bought it less than 30 days ago from Lowe's.

I bought a Samsung Washer and Dryer in April 2010. We had 5 to 6 repairmen out during those two years, and always find the same problems; it was leaking from the seal and underneath the washer. We were eventually told that we had an out-of-round basket. By the time we got the new basket, the whole machine had been ruined by the first basket. Now the machine would not cycle.

I have worked on two Samsung washers, both different models, and both exhibited the same problem. The spider on the back of the inner drum corrodes and literally turns to sand. This causes the inner drum to either unbalance or the drive shaft to completely break off. Either way, it can cause catastrophic damage to the inner drum, outer tub and door seal. The last one I worked on, the WF328AAR, had a 3E error because the inner drum would not spin and the motor thought it was locked up. Turns out, parts of the spider had broken off and lodged in the inner drum causing it to lock. Do not buy this washing machine! There are other people online with the same issues. You have been warned.

Dryer (Model DV350AEW/XAA) is out of warranty by several months, part is not covered. The stainless steel drum is cracked at weld seam. Samsung is not covering the part as it is out of warranty. It's obvious the part is not made correctly for it to fail in a short time.

We have a Samsung top loader SW65V9W washing machine. Machine works well. However, after one month, black foam or plastic appears on most washed loads, in the machine tub and filter. The size of the black pieces can be as big as 3cmx6cm. Suggested troubleshooting completed to wash 3 times without any clothes using hot water and vinegar or bicarb or descale used, no better. Suggestion is that the flakes are hardened detergent or fabric softener. My detergent is white and fabric softener is pink; therefore, the flakes should be a shade of grey and taste or smell of soap. Not happy.

Two-year-old front loader main board burnt out in June 2012. It takes 8-10 days to get a repairman out here from Sears extended warranty. Another week to order the part, get back out and fix. Same thing happened again in January of this year (actually 3 weeks ago). Same thing - the main board takes 2 weeks to fix. It's been fixed for a week now and it is broken again. It won't spin, making clunking noise, goes back and forth, and tries to spin but won't. Also, while it was running for the week, it kept moving on the floor like it was out of balance. But repairman said he leveled it. How much longer do I have to deal with this crap before they have to give me a new washer or replacement? Once again, a repairman can't come out for 9 days, so I have to go to laundromat in this freezing cold.

This washer is an oxymoron. It does not wash. We took the first one back and got an upgrade. I wish I had taken it back too - both had good reviews. Customer service was very nice, but I won't believe Home Depot's or Lowe's reviews ever again. It is three months old. I wash all my clothes twice, trashed my husband's white underwear and just bought new. It takes twice as long to do a lousy job instead of finishing the wash on Saturday morning. It goes from Friday night to Sunday evening - laundry for only two people. As soon as I get another $800, I will replace it. I won't buy Samsung products again.

I have had this Samsung Washer Model WF218ANW/XAA for 3 years. Smoke was coming out of the machine while washing clothes. The electronic dash board on the front of the machine did not state there was anything wrong with the machine. I unplugged and called Samsung. They stated machine is out of warranty and will call back to see if they can send a technician to see what is wrong. Several days later, I got a call and was informed they would send a technician for free. Then the technician called to set up an appointment.

I bought this Samsung front load washer and dryer set from Lowe's. There is a major mold issue with the washing machine. The tray that dispenses the detergent fills with water that is dispensed from above inside this compartment. Well, the actual tray that the water comes through fills up with mold and is not removable unless you disassemble the shell of the washer and remove the supply lines. Once it is removed, you cannot open the tray to clean it. It is factory sealed and would leak if you attempted to. I soaked mine in bleach for a day and still could not get it clean. That was a few months ago.

We purchased our Samsung top loading washer from Sears. Strong sales pitch sold this as a top-of-the-line washer. The first 9 months were great - clothes were always clean with no issues. Now, it is a nightmare. The machine stopped balancing itself. It spins for a few minutes then shuts down. It jumps back to rinse and spin and repeats the same process for hours. We have to shut it off and wring the clothes out to dry them. The tech from Sears has no clue how to fix the problem. My suggestion - run. Run far and never ever buy from Samsung. Very big disappointment from a company I have always had good luck with. Stick to small electronics because you suck at this.

Mold continues to grow in the detergent tray and the tray housing. We leave the tray and the washer door open whenever not in use. Terrible mildew smell in washer and on clothes.

Just after owning the Samsung front load washer wf337, it broke and is of no use anymore because it is not cost effective to repair being the repair is over $600. The problem is the metal mount that couples the motor to the tub has deteriorated, broken down and came apart, and the pieces from the bracket took out the stainless tub and the housing that encloses the unit and also the front gasket. The metal bracket has to have been defective to have disintegrated in just four years. So our $1,000 washer cost us $250 a year.

It has been only 13 months when I purchased a $1,100 VRT Steam washer by Samsung. I was confident with my purchase seeing that Samsung label and the price, because we all know what we get for what we pay. I bought a $14 charger from a small kiosk at the mall, and even though after a year my charger didn't work, the sales clerk was happy to exchange it for me free of charge. I think that's what I would expect from Samsung after purchasing this washer, which is now leaking from the front door! I called in just a few minutes ago, and the nice sales lady told me it’s out of warranty. OK, so this problem with the leaking has been occurring since August. Why does a date matter when the problem with the product has been occurring before warranty expiration date? This is completely unfair. I would never purchase a Samsung product based on their service! I understand if this was my fault in breaking my machine, but this is a factory problem and they treated me like I was a crook trying to get a free repair. This complaint is my thank you to Samsung.

We purchased the frontload WF410ANW about 2 years ago. I hate it! Not enough water comes into the machine to clean a hankie much less a load of clothes. I have to fill at least 6 gallon bottles with water and pour them to the drawer at the top. This involves back and forth to the kitchen sink. Not only that, but I must do all loads on heavy duty cycle. It is a myth that clothes can be cleaned with a small amount of water. I am in the process of looking for an old front loader from the 50's like my neighbor had when I was young. You can thank President Bill Clinton for this "water saving disaster" bill.

I purchased a Samsung electric dryer (model DV218AEW/XAA) in June of 2009. In November of 2011, the unit caught on fire. I called Samsung and they replaced the heater assembly and the drum because the front felt was defective. Samsung paid for part of the repair including the parts. Now in October of 2012, the same thing has happened with the drum. The felt has come off and this part was replaced only 11 months ago. I was told that the felt and drum are all one part and when the felt comes off, the entire drum needs to be replaced.

This will be the last time I will buy anything with Samsung on it. I have never been so dissatisfied with a purchase. My towels and clothes haven't smelled clean since I bought this machine. Also, I bought it to wash comforters (forget that)! I feel like shooting this machine! What a waste of hard-earned money. I would never advise one of these washers to anyone. There should be a recall on these front loaders. I would love it if a lawsuit could be brought against Samsung for a faulty product!

Our Samsung washer (VRT WF501AN) is less than 1 year old, and our machine & clothes smell like mildew! We have tried everything from leaving the doors open, cleaning tablets, vinegar, bleach. You can smell the foul smell from another room. I am allergic to mold & mildew.

The washer went through a wash and rinse cycle lasting roughly 25 minutes. Lo and behold, at the end of the cycle the door unlocked and I opened it to find smoke coming out. That was a cold water rinse and spin. This washer is only 3 years old with a maximum of 2 loads of laundry a week for a 2-person household. To my utter surprise and dismay, I noticed the drum was not turning very easily, as well as out-of-round. The shaft was most likely bent causing the drum to run out-of-round. I called Samsung and a number was given to me. I will have to keep my fingers crossed!

New washing machine that is not working and I am not getting warranty for service. If I know last year that Samsung will be such product, I won't buy anything from your company. All that I have is broken machine, warranty that is current and a lot of promises. Please, can someone tell me what I need to do to get my money back? For the last past 5 months, I am begging for service and now my machine is broken and no service.

I too am totally devastated by the lengths I have had to go to try and figure out why my clothes are not clean. I know they are not clean because my dog goes after the clean clothes load if I leave it unfolded too long. I have a WF210ANW/XAA, which is a front load washer. I do sanitation cycles, clean the filter below, use the detergent, leave the door open when empty and ensure that the clothes are not left in the washer too long. Though frankly, 45 minutes is too long. Clearly this is an issue with Samsung. My clothes and especially towels smell like mildew. I have had some towels for twenty years and this washer has turned them.

I purchased a top load Samsung washer from Lowe's on March of 2012. Clothes have a strong odor of mildew after being washed. Per Samsung's recommendation, I have run the "sanitize" cycle with a cup of bleach several times. Clothes still smell like mildew. I am in contact with Lowe's Service Advantage, who has sent a service technician who could only advise to run the sanitize cycle with bleach. I am going to vigorously pursue this issue with Lowe's. If you have the same problem with your top load Samsung, please submit a review so that other people do not make the same mistake of purchasing a Samsung.

We ordered a Samsung front loader washer drum in early June 2012. Each time we receive it, it is broken. The box isn't damaged every time, but the drum is broke. We don’t have the money to buy a new washer. We would like to get this product and not have it broken. We have made numerous calls to Samsung and they aren't willing to insure we receive the product in a timely manner or not damaged. What are our options at this point?

I bought a Samsung top load HE clothes washer (model # WA5451ANW) from Lowe’s and have owned it for 2 months now. I work outside a lot, so there’s an ample amount of dirt on my clothes. When I wash my clothes on the heavy cycle, my clothes still come out with dirt on them. It also leaves a residue of dirt on the bottom of the washer. I missed Lowes' 30-day return policy; otherwise, I would take this thing back in a heartbeat.

I noticed the clothes, my towels especially, have a bad odor after washing and drying. I am using HE soap and a fabric softener. I am on city water. Apparently this is a very common and frustrating problem. I am going to contact Samsung but I do not expect to obtain resolution after reading all the other reviews. I would not recommend this washer if Samsung cannot determine what is causing the residual odor and musty smell in the clothes.

I bought a Samsung VRT Steam Washer and had it shipped to the Bahamas. It has never worked, and it cannot complete any cycle since install. I called Samsung customer service a number of times and was finally told that I cannot be helped as I am "outside of the continental US". The company I bought it from BrandsMart USA says the same. So I was sent a lemon washer (probably on purpose), and now I am stuck with an appliance that does not work. No compassion from either Samsung or BrandsMart USA for selling me an item that never functioned properly. I will never buy Samsung again and will ensure that everyone knows of their horrible service.

Well first off to get this off my chest, this washer sucks the life out of me. I hate it! It has weight issues. Each and every time after loading the washer, I have to add a gallon of water to get the load heavy enough to get the wash water level to get the clothes wet or it will only fill to about 1/8 of the tub. I call this the air wash. Then when I wash the bedding, the blanket gets so heavy with water, it finally got up to the level. It throws off the spin and starts all over with rinse and spin. This washer does not have a spin only. Ugh! Now as I sit here wishing this is going to be the golden time, it will finally go into the spin cycle of rinse and spin. I can get the load in the dryer and get into bed at a decent hour. Please, please do not buy a Samsung top loader model WA5471. It sucks!

I bought this Samsung front end washing machine 14 months ago. I got an ND code. The machine is not draining. I called Lowe's. Then they told me to call Samsung and I did. Samsung puts me in contact with A&E Service. So, I set up a maintenance schedule, took off work, and they didn't show. I called and they told me I canceled my appointment? My next appointment is in one week from now! I called Samsung back and trust me when I say this, they do not care! Please do not buy this washer and dryer. They should last more than 14 months! Service is terrible!

We purchased our Samsung front loading machine with matching dryer for our retirement home. We thought this would be one of the last washers we ever had to buy. It has worked fine for a few years with minor hiccups - not draining, off balance and taking forever to finish a cycle. My biggest concern now is it keeps putting holes in our clothes. I see that some others have the same problem - what was the solution to fixing this? Buying new clothes is getting expensive.

One year ago, I purchased the Samsung VRT front loading washer and the matching dryer ($1639.93) with the pedestals. From the very first wash, I was concerned. It didn't look like enough water to get the clothes wet, let alone washed. Everyone said this was normal and it was conserving water and saving me money. The results were much as I suspected they might be. The clothes just didn't smell really clean besides taking almost an hour for the wash cycle to complete. But the main problem is the dryer doesn't dry anymore.

I bought the washer and dryer from Lowe's. My clothes stink like they were mildewed or have been washed in sewer water. My clothes are not getting cleaned. I've tried different detergents, more detergent, pre-washing by hand when heavy soiled and everything else anyone has suggested I do. I leave the door open when not in use. I have cleaned the trap as directed. I have washed the inside of the machine with a mild soap. Nothing helps. I'm going to haul this piece of junk to the recycle place and get the scrap metal price for it and go buy me a new washer. The dryer is OK but because of the washer, I'll never buy anything with the name Samsung on it again.

I have a Samsung WF419 washer that I bought in 2011. For the last year, every other load of laundry will come out smelling dirty and stinky (mostly noticeable after the clothes have completely dried). Sometimes they smell of mildew, but what's worse is when they smell as though they have been washed in sewer water. I have used bleach. I have used front-loader cleaner marketed by Tide. We have drained the catch area at the bottom (which was full of smelly water too), but still my clothes smell like a mixture of mildew and sewage. No, I do not leave them in too long between washing and drying and all this time I thought perhaps I had a water problem.

In 2009, I spent over $1,000 on a new Samsung front load washer and dryer. In July of 2012, the dryer stopped working. I couldn't find anyone to work on a Samsung in my immediate area (that is a bad sign). So, I called 800-SAMSUNG. I was told that I no longer had a warranty; but by calling Samsung, I wouldn't have to pay any service visit fees. When the service company called, they said that was false. They even called the company for me; no luck. By the time the bill was paid for the dryer, it came to $400. Now, the washer is out (August 2012). It is going to be another $400 to fix a main control board! When I called customer service and waited for 30 minutes on hold, I was told there was nothing they could do. They do not stand by their products once they are no longer made. I spoke with Tracy, a supervisor executive (relations). She said there was no one else to talk to. She was top of the line, really?! There has to be something I can do to get the word out.

We bought a Samsung front loading washer and the extended warranty through Lowe’s. What a waste. Even though we have kept up on the maintenance and cleaning, wiped down the rubber boot, and left the door open, it has a horrible moldy musty smell. I called for service and they said there is nothing that can be done. I will never buy a Samsung appliance again. There should be a class action suit for this.

I wrote yesterday about my mishap with a Samsung top loader washer and dryer set. I just wanted to let everyone know that the tech came out and installed the second new major part (the motor assembly) and it’s still not working. Another part is being ordered, but I had my fill. My husband called Lowe’s in Ware, MA to let them know. Thankfully, we purchased the extended 4-year warranty through Lowe’s and Lowe’s is going to take back the machines and refund our money. The machines are scheduled to be picked up on Thursday. Now, it is back to picking out new machines. I definitely am not going with any Samsungs! But I just want everyone to know how grateful I am to Lowe’s. I would recommend that store to everyone! Lowes is number 1 in my book! Thank you, Lowe’s, for standing behind your customers - you have class.

My husband and I purchased Samsung top load washer (WA5471ABW) and matching dryer (DV5471AEWXAA) from Lowe's in September 2011. I was not happy with the set after finding the clothes weren't getting clean and the dryer was taking two cycles to dry the heavier clothes. My clothes were coming out of the washer with black marks on them and I would have to scrub it off by hand before drying the items.

In 2010, we bought a Samsung VRT Washer and Dryer. Both were top of the line with all the options. We have an open laundry area off the kitchen so we opted for an ice blue color which was extra including the stands. We paid over $3,000.00 for them both. This did not include the optional extended warranty. We bought them at Best Buy in Garner, North Carolina. All went well for the first year, in the one year the factory warranty expired. We did opt for the extended warranty.

Water collects in the seal between the drum and the door. Mold and mildew develop and cause the washer, the contents of the washer and the whole room to smell like mold and mildew. I clean the filter regularly and I run the Pure cycle as well as at least one load with bleach a week and it still smells horrible. My whole family is allergic to mold and mildew and it has caused our allergies to worsen. I wipe down the seal and leave the door open and that does not solve the problem. I did not spend over a thousand dollars on a high efficiency washer to spend extra time and effort and money to make it do what my cheap 15-year-old washer was already doing.

The Samsung 4.3 cu feet washer (WF511ABW 54AB301316) was purchased in Pacific Sales, Carlsbad, CA on 8/27/11. The problem is that the washing performance is poor and cotton clothes, towels, etc., consistently have a malodorous scent. The odor is best described as "musty". A complaint was filed with Pacific Sales’ warranty department and a service call was made on 3/26/12 for poor performance and lack of warm and hot water. The service man said this is the way the washers are designed. The washer uses so little water that by the time the hot water gets through the pipes and into the washer, no more water is dispensed. He said the washers currently being designed (and to come out soon) will not even have a hot water option. He suggested that I use the steam, pre-wash, and heavy-duty settings with hot or extra hot when I want a better wash.

We bought this washer and dryer unit (Samsung Front Load VRT Washing Machine) together less than 6 months ago and have had horrible results with the washer. The odor is unbelievable and not only does our laundry (especially towels) smell but the whole room smells. We called and were told to leave door open and area for detergent open. There is still a foul mildew, mold odor. I worry about the clothes we are wearing with this mold on us. Since then my daughter and I have had terrible allergy symptoms which I'm sure is due to the mold/mildew left on our clothes.

When we purchased our Samsung washer/dryer, we had problems with foul smelling towels. We realized that when the people from Lowe’s hooked up the units, they placed the washer on the left, which caused the discharge hose to be stretched, thus causing the dirty water to remain in the tub, which in turn, caused the bad smell on towels. Since I placed the washer closer to discharge drain, the problem has been resolved.

Samsung front load WF350ANW/XAA - I had the same problem with intermittent "failure to balance" and continuous back and forth cycling of drum that is documented on YouTube. The machine is less than 6 months old. The tech said he could not duplicate the problem. One month later, it would not even go into a cycle. The tech ordered and replaced motors and circuit boards. One month later, the same problem with failure to complete cycle and continuous cycle back and forth. The obstinate tech refused to take our word for it, insisted it was our fault, said that the machine programming would not allow that to happen, etc. We asked him to leave and we called Samsung and Lowe's with our concerns.

I bought a new unit and all of my clothes stink. I bought expensive new towels to replace the smelly ones to find that these stink just as bad after being washed. I am very frustrated and expect Samsung to remedy this problem!

We have the Samsung WF330ANB (very similar to the 330ANW), bought it 2 years ago at Lowe’s along with a 4 year extended warranty and boy are we glad we did. As I write, I have just asked the warranty repair people to come out again because we are just fed up with this washer not being able to finish the final rinse cycle. At 7 minutes, it will clunk and stop and try over and over again to find a way to balance the load. If you're not there to hassle taking some clothes out, rearranging, etc., then the machine will do this for hours and hours.

We purchased the Samsung WF337AAL/XAC 4cu ft. Frontload Washer and Steam Dryer combo just a year ago. After the first few months the washer produced a musty smell. After complaining to the store where we purchased it, we were told to leave the door open, wipe the seal, run bleach and vinegar cycles, try a product that cleans the machine. Several months later, the smell got worse and now smells like rotten garbage and the odor now gets transferred to our clothes when we wash. As far as leaving the door open after washing, we can't, because the smell stinks up the entire room. After spending $2,000 on these new appliances that are 15 months old, I now have to take my clothes to a laundromat to clean them.

I bought a Samsung front loader and have been having problems with clothes smelling after washed. Reading online, it seems like a common problem for front loaders. I wish I had known before I purchased.

I am extremely dissatisfied with the performance of my Samsung washer and dryer. We have owned them for approximately 3 years, and the washer has been moldy continually. Strong odor, must keep the washer door open and the soap dispenser tray open when not in use to help avoid the mold buildup. Even with the washer cleaners used regularly, still emits a strong mildew odor. The mold is a real concern. The dryer has been broken numerous times. We replaced 3 belts, now the heating element is out. Very discouraging. Poor reviews, should have done better homework. I will never buy a Samsung or front loading washer again.

In April 2010, I purchased a Samsung VRT dryer and high-efficiency washer. I purchased the extended purchase plan, which last for four years. Just before a year after the purchase, I had to call Lowe's service department, because the dryer would not dry. The product was still under manufacturer's warranty, and so, Samsung sent someone out to repair the dryer. It was repaired and seemed to be working.

We bought a Samsung VRT steam washer and dryer just over 3 years ago. We did our research and felt certain that these Samsungs were the way to go. Several weeks ago, our washer started leaking from the bottom. We called out a tech, who insisted that the leak was caused from a missing seal in the detergent drawer. My husband was with him and insisted that they let the machine run through the end rinse cycle because that is when we noticed the leak. The tech was convinced and ordered the part. My husband pointed to a plastic piece located on the top of the washer near the cross bar in the middle. He said that it looked deformed and the tech said it is fine. My husband insisted again to wait until the washer went through the final rinse and spin, but the tech was in a hurry.

So frustrated! Samsung is of no help whatsoever! Two years ago, we were finally able to purchase Samsung's top of the line steam washer and dryer. First, the dryer began eating holes in clothes! We called a technician and he said bearings had gone bad and replaced them! I had the same problem a few months later! Now there is a space between the interior and exterior of the drum allowing lint to get inside components, now causing fires in the dryer! Samsung takes no responsibility! Terrible! Also, I had to replace two leaks in the washer! We purchased the top of the line from Best Buy to avoid any problems. We have had nothing but problems!

The front-load washer is only 2 years old and has given me nothing but problems since I bought it. Anything from a leaking door to not draining. I have called a service tech to come out and repair it numerous times and have discovered that I can't use bleach, fabric softener, or powder detergent that had been rated high efficiency. I can't fill it too much or under-fill it. I find myself having to babysit every load. I am a woman who has 2 jobs, I just don't have the time nor money to continue this. The last tech told me that its the bearings going out now and it will be at least $700 to fix it. Really?!

This is my second write up. Another tech is out again looking at my front-load washing machine which is leaving residue on my clothes! I've talked to Samsung once again. I sent them photos once again. I took photos of the machine and of my clothes. I did get a helpful tip, use a bar of soap on the spots. Really? I have half my clothes, a comforter and a jacket ruined. Really? I think I'll just mail them my ruined clothes along with a bar of soap and tell them to have at it!

I explained that the washer (model WF219ANWXAA01) has stalled in the washing cycle. The basket attempts to turn, but it cannot complete the cycle. The machine is 2.5 years old. The support person quickly surmised that the washer was overloaded, but the problem occurs with every quantity of load. Right away, this person sent me to a troubleshoot list that did not address the problem and quit the communication stating that I had not responded - I was busy going over the troubleshoot checklist - and that she had to attend to other clients. The washer is inoperable in the washing cycle stage at this point. It’s useless. Money down the drain?

We bought the then "top of the line", high-end Samsung frontload VRT washing machine from Lowe’s in October 2011. The machine does not wash clothes clean or take stain off. I pretreat clothes and do laundry every day. I called Samsung’s 800 customer care line multiple times. As long as there is no error message displayed on the front panel, they refuse to provide or take care of the issue. They promised multiple times to call back and never called back! I have been put in Samsung’s dead cycle: I call Samsung, took notes, and was promised a call back; no call back and I called again; no error message, no need to send service rep! Call Samsung. I am furious a corporation will just grab money and run. Samsung's warranty and customer satisfaction is a joke! There should be a class action attorney looking at this. Please contact me about my complaints.

We purchased from Lowe's a new Samsung washer and dryer in October of 2011, and from day one, I have been having this problem. I called Samsung and was told to run the sanitize cycle, did that, same results. I was told to use less detergent, did that, same results. I called Samsung back; they sent out a repair man. I was told the machine was running correctly. He then told me to use Heavy Duty Cycle, did that, same results. Repairman took pictures of my clothes with the residue, and told me to do the same. I was told to use different detergent, did that, same results. I called Samsung, was sent the same repairman, was told machine was in fine working order, was told to try different detergents, did that, same results. I called Samsung, and the representative told me, according to the repairman's report, there is nothing wrong with washer, therefore there was nothing they could do? We argued and she is sending out another repairman today, and I have clothes to show him that has the residue on them. This load consisted of 4 dark colored t-shirts, guess what, same results? So now what to do?

Do not buy a Samsung washer! We bought a WF431ABWXAA01 front load washer from Lowe’s October 2011. Immediately, I noticed the machine does not wash clothes clean. I talked to Lowe’s laundry machine sales rep and was told to try different brands of "HE" detergent and play with water temperature settings. I use stain stick to treat coffee stains on white shirts but the washer is not able to take any stains off. Now, my white colored clothing all look old and dirty. I never had the issue with my previous Maytag and Whirlpool washers.

New Samsung washer - I purchased it in Jan 2012 and it has been putting holes in my towels and cloths, not cool. A service call was set up, we'll see. I want it replaced with one that has an agitator. I spent $956.00 for this unit and have holes in my new towels and jeans and some shirts. Anyone else that has the same issues for model #WA5451ANW?

I have a lot of ruined clothes that look like grease spots on them from my Samsung VRT front load washer. I bought this from Lowe's. Lowe's replaced the same machine once from the same problem. I didn't want to break up my set so they gave me another Samsung. Shortly after, this one was doing the same thing to my clothes, comforters. It has ruined a lot of things. It is still under the year manufacturer warranty, but Samsung just keeps passing me around, expressing sympathy and doing nothing! They've sent techs out and they can't find anything. However, this last tech has said he had seen this happen before on these machines. He was kind enough to call Samsung for me and they told him that it's something I am doing. I am using HE detergent. I leave the door open when laundry is done. I have used the afresh tabs as directed. I haven't overloaded the washer. I have photos of all my ruined clothes and right now, I am working on YouTubing this issue.

Recently, a Samsung washer, model# WF337AAW/XAA, I purchased at Sears about four years ago had a mechanical failure. Being very mechanically inclined and the fact that the washer is out of warranty, I performed the repair work myself. I found what appeared to be pot-metal fragments in the water suction pump. Upon further investigation and through research via the internet, I found that the bracket that attaches the tub to the motor shaft had deteriorated and was failing. I have since ordered the part to repair. Since the part is on order, I disassembled the unit to expose the bracket and prepare for the replacement of the faulty piece. I found that the whole design is poor and unsanitary.

Washer and dryer seem to be lemons. Dryer needed repair within 1 1/2 years. Now, the washer won't drain or spin. The duo is only 2 1/2 years. I spent a lot of money on these machines and I am very disappointed, probably angry is more like it. I had a Maytag washer and dryer for 10 years and the dryer went out (the washer is still going), so I decided to replace them with an upgrade... what a mistake! I am very disappointed in Samsung as a company and will probably stay away from any of their products in the future. A washer and dryer are a very important part of family life. Buyers beware!

Samsung washer not draining, mildew smell in room and on clothes - Initial problem was clothes left soggy and actual water remaining in tub after a cycle which I thought created the smell. I drained the hose and removed the cap from which at least 6-8 cups of water drained. I have done this numerous times since the problem began and got lots of water draining every time. Samsung sent service tech and they replaced the pump (courtesy extension of warranty). Problem has continued since that time so I called Samsung again at which point they reinforced that this will not be covered under any warranty and the problem/parts will have to be fixed/replaced by the service company. Unbelievable that they're claiming this is because of the energy saving feature. No way should a washing machine leave clothes and an entire laundry room smelling awful, especially after you've spent thousands of dollars on a set and it's less than three years old.