Samsung Refrigerator Reviews

We purchased the Samsung french door model at Sears. After that, it had broken several times in three years (ice maker). I tried to research this brand and others, and we went with this model. It has to be the sorriest and smallest ice maker that exists. Do not buy this ref if you use over three glasses of ice a day. It sucks.

I purchased a Samsung refrigerator; model RFG293HAWP/XAA, in November of 2011. The wide open cool select pantry draw opened and closed properly for a few months and now it jams on a regular basis. When I called service, they told me I was overloading the draw and not balancing the contents properly. Why design a large draw that you are supposed to leave half empty? And why did it not have a warning sign displayed in the showroom model with the above instructions? I certainly would not have purchased the product if I was correctly informed. Customer Service left me with an "Oh well, live with it" reply.

We purchased a Samsung refrigerator almost 5 years ago. The refrigeration system is warranted for 5 years. The freezer stopped working 2 weeks ago. A Samsung service rep has been here 3 times and now the refrigerator section doesn't work at all. The customer service department is terrible to deal with; they now want to send a service out again a 4th time next week. Have you ever tried to live without a refrigerator for a week. I would not recommend purchasing a Samsung refrigerator if you want a refrigerator to last more than 5 years. And make sure you have a spare refrigerator while Samsung tries to fix it.

We have owned this unit (Samsung rf266aers refrigerator) for six months and it has issues with the water dispenser leaking. Samsung is willing to buy it back, less taxes, and send me a check. However, they want the serial number sticker and they want me to cut the power cord. After speaking to them a few times, I can't trust them. I need to know that this will be refunded before I buy a new one. Does anyone have the office of the president's number?

We bought a $2500 digital four-door refrigerator from Samsung (model RM255LASH-XAA; serial number 40504043EP100202-Z) through Lowe's four years ago. Not a year later, we had trouble with the ice-maker. Luckily, it’s under warranty and we had a tech out to replace it. Again, the same thing happened a year later. This year, 2012, we noticed a leak underneath which caused a puddle on the floor beneath the refrigerator. It’s out of warranty. We called a technician ($100). After extensive search, we found out that it was the defrosting system. It was not working and we needed a new complete defrosting system ($500) as Samsung didn’t replace the heating part alone. We will manually have to defrost it ourselves in the future, which is ridiculous (back to the stone age). We did not want to put a dime more into such an expensive appliance. We will not trust Samsung again for purchasing.

I bought a Samsung fridge (RFG296HDPN) from Lowe's and the dispenser is not working right. It locks itself and then no matter how many times I try, it does not unlock, which means no cold water, crushed ice or whole ice. This panel will stay locked for a week or two and then unlock on its own. The lower drawer or crisper came cracked and one of the shelves where the ice maker is located has a thin line crack also. I work and have to take a full day for a repair and when I called them, they gave me a work order number. If they call back and I don't pick up, they cancel it, so I called in for another one. So I have two work orders, and they told me the repair person is waiting on parts.

I have purchased a Samsung refrigerator, model no. RT26GCP50, with invoice no. ** on 22.02.2012 from M/s Sharda Ent. Mansarovar. Please note that since the last three days, I have been facing abnormal noise (short circuit) from back side of the refrigerator. I called several times to M/s Sharda Ent. and toll free number to rectify the problem, but to date, I have not received any response. Kindly look into the matter and send us engineer for the repair of my refrigerator.

The Samsung Fridge (RS2630SH) came with the house. We moved in June 2010. The house is only 3-4 years old. The fridge started making loud squealing noises. I followed others' advice and greased the compressor motor fan. It would not make noise while the repairman was here. Six months later, the freezer froze up with ice. Luckily, we purchased a home warranty, and they fixed it.

Samsung RS261MDWPIXAA - The ice maker has never operated correctly. It gives me mostly crushed ice when set for whole cubes. I do not like or use crushed ice. This is simply a bad design and I bet Samsung knows it. It arbitrarily drops ice on the floor when not in use. There's always water on the floor from melted ice. I am disabled with a degenerative tendon disease and I can't balance well and I'm afraid I'll slip and fall due to water puddles in the floor. Sometimes it will not shut off after filling a glass and dropping ice all over the floor. It clogs up the shoot in the door and I have to open the door to get the machine to stop. Once you open the door, it empties itself onto the floor. If I have ever hated anything in my life, I hate this Samsung Refrigerator because of this ice maker. I will never own another Samsung product of any kind, never.

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I can't use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

I bought a new refrigerator (Samsung) three months ago but it's not working properly. I reported to the dealer; they are not responding. Please resolve this problem as soon as possible.

I have on-going problems with the ice maker. I had a switch go out on the compressor and have had it lose cooling in the freezer, model #RS2555SL. I have ordered and installed two brand new ice makers and both of them. I immediately turned the ice cube tray (unfilled) until it twisted and then never returned to the fill position. I contacted Justanswers.com and they told me this is a very common problem and that I should keep returning it until I get one that works. Is this the state of how products are made these days? Inferior quality and inferior service. This consumer will never buy another product with the Samsung name on it and will warn everyone I know of the inferior quality and service on these products.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowe's. A year after the purchase (just couple of months after the warranty expired), the ice maker didn't work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldn't repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit.

In reading recent posts, I realized that I am not alone in my dissatisfaction and anger over my relatively new Samsung refrigerator. First, upon purchase, it took over three months for delivery, despite the fact that I was told it was in stock at the time. After a year and a half, the ice maker broke. Then it started to warm up and then it sounded as if it was ready to explode. Repair service after repair service was called. It's been three months and Samsung is not delivering, not making part to repair. This has been the worst purchase I have ever made. Buyer beware, proceed with caution!

My husband and I bought a Samsung refrigerator in 2009. We bought a service plan for 2 years. The product has been serviced 3 times for the same singular reasons. We just repaired the product this February 2012. Today, we had to service the refrigerator, which will cost us almost $400. Lowe's stated we were unable to buy another plan. I feel the product is a lemon. We are seniors. This is above our cost of living.

Defective Samsung Refrigerator Model RF267AERS - We first experienced an issue with the evaporator tube freezing up, and water running out of the refrigerator onto the hardwood floors, 2 months out of warranty. A service technician came to the house to repair it. Here we are, few months later, with the same reoccurring problem. This time they want us to pay for the same repetitive issue. Do yourself a favor and stay away from Samsung refrigerators.

Samsung RS265TDBP broken 2 different ways in 2 years - On the surface, this is a great refrigerator. It's pretty, it's very quiet, it's energy efficient and the ice maker fits nicely in the door, giving you more useful space in the freezer.

I purchased it new 12/08, Model RB215LABP, from Lowes. We had problems with the unit maintaining temperature in both the refrigerator & freezer. It was apparently stemming from power surges. I can't remember the first time I contacted Samsung, but I was told to unplug the unit and wait 5 minutes. This happened on several occasions, with food spoilage occurring in several of the instances. On 11/23/2011, a power surge blew out a relay switch which cost $272 to replace. On April 26, 2012 a power surge knocked out the unit again. I contacted Samsung and I was referred to the Executive Complaint Dept. I have not returned their calls (2) yet. I want to consult with the law firm handling the class action lawsuit first.

I had this Samsung bottom freezer refrigerator less than 4 years when things started to go wrong. First, the refrigerator part started to freeze all the vegetables in the vegetable bin. Then the freezer part just stopped working . The alarm bells did not go off or any other signs until I could smell the food that started to go bad (this was in the garage). I am so disappointed in Samsung that I will never buy another appliance from them again. Never!

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

We paid a small fortune for a french-door dual drawer refrigerator less than 5 years ago. The icemaker went out in less than 3 years! The thermostat went out in less than 4 years! The sealed system went out in less than 5 years! The fan went out in less than 5 years! The covers need replacing less than 5 years! We have had technician after technician try to fix this thing to no avail! We called Samsung and got nothing! Three people from Samsung told us, "You should be happy that you got almost 5 years out of it." Are you kidding me?! In case you haven't noticed, I'm pissed! Our old Kenmore lasted over 20 years!

Within four months of purchase, the freezer and ice maker failed. Samsung repair worked on it twice without success. Neither Samsung or Lowe's were willing to attempt to solve the problems. I have read of numerous people with the same issues on their Samsung refrigerators. There is a class action suit under way concerning these units. I will never buy another Samsung product after being treated in this manner.

Refrigerator temp is not keeping things cold enough - We purchased a refrigerator (rsg257aars) in Dec 2011. From the beginning, I noticed food smells when I opened the refrigerator door. I adjusted the temp all the way to 34 degrees to see if that would help. Finally, I put a digital thermometer in the fridge to see what temp it registered and it was between 42 and 43 . We put two more thermometers to double check and they also read 43. We called for repair and he told me I can't use analog thermometers to check. I asked him to check himself and he only had a laser one and he warned me that it would register 15 or 20 degrees higher. However, he assured me that my refrigerator was working fine.

Samsung Side-By-Side - the worst purchase I ever made, all kind of problems. Sure is. It never works. I had the repairman at least 30 times in the house, useless. I will now dump it and never touch any product of this company.

The Samsung refrigerator is not cooling. The warranty was up on April 1, 2012. The icemaker went out first a couple years ago. Now, the fridge part stopped cooling and then it’s the freezer. I had an appliance man out and he said he hates Samsung, for they are the lowest next to the LQs. He checked out the parts and thought it was a sensor and then found out it was the motherboard. He didn't have a motherboard, so we decided to check around for another refrigerator. Meanwhile, he suggested we turn it off and let it defrost. He suggested using a leaf blower to help it defrost all the way. Also, he said it may kick off and run fine from now on, but who knows?

We've owned this fridge since 3/29/10. We've had nothing but problems with it ever since. Every time there's a power failure in our area, the digital panel needs to be reset, which has been a difficult process to accomplish. Last June, our freezer started making loud rattling type noise. I had to have the Defrost Sensor replaced as it was faulty and causing excess ice to build up on the fan in the interior of the freezer. Well, now the freezer is doing the very same thing. I called Samsung again last night expressing my frustration and dissatisfaction with this fridge that's only two years old! Since my unit is out of warranty, they originally told me there was nothing they could do about it.

I had my Samsung side-by-side fridge repaired less than a year ago. The fan motor sounds like a lawn mower and it has started up again. It stops when you open the freezer door but as soon as it closes, the noise starts right back up. It is constant and driving me crazy, not to mention, embarrassing when you have guest visiting. I will have to call out a repair guy again. The last one said there was ice build that was causing the noise. This is the worst purchase of my life! This product is less than 3 years old!

I have Samsung side-by-side refrigerator model RS267LASH/XAA bought in March 4th, 2006. A few days ago, its fridge side stopped cooling and all the food inside went bad. Now the fan on the fridge side is noisy. The noise stops as soon as I open the fridge side door. There is no cooling on the fridge side. When I investigated this issue, it seems like this is a very common issue with Samsung refrigerators. This is a just a six years old refrigerator and I always clean it every month. Never in my life had I any problems with the refrigerators I used. I have found out that Samsung people know about this problem, but they won't fix it. I have to pay for it as the warranty is over.

These refrigerators are a nightmare and worthless. Everyone has the same complaint, yet the company wants to do nothing about it. These refrigerators should be banned from the United Sates. I have not had this refrigerator 18 months and got a repair bill estimate for nearly $600. Samsung knows they have problems with their products and they do nothing. I am done with this company, don't want anything with their name on it, or made by them. JD Power's should be sued along with them.

After 4 years of owning a French door Samsung refrigerator (RF267AARS/XAA), the coils started freezing up. I called out a Samsung repair service and they discovered that the evaporator coils had melted my liner and it is not repairable. It was so badly burned inside that I am surprised it did not catch fire. When I contacted Samsung’s customer service about this hazard, I was put on hold for 30 minutes and then told that they could only refund me a partial credit for the refrigerator. When I asked if there have been similar problems with other refrigerators, they could not tell me. This refrigerator has not been recalled. I do not recommend purchasing a Samsung refrigerator. It is scary to think that my family might have been hurt due to their system. And they will not even replace it! Aren't refrigerators supposed to last more than 4 years?

I bought a Samsung side by side (Model: RS257BARB) refrigerator in 2006 and not even three years later, the mother board went bad. My $300.00 went out of my pocket and Samsung refused to do anything. Apparently, the sensors and condenser are shot and the refrigerator is not working. An authorized Samsung repairman wants $350.00 from me. Samsung refuses to acknowledge that this is a faulty product. Their customer service is a joke and I will never buy another Samsung product as long as I live. Our food has spoiled and now, we have to keep everything in our 25-year old Hotpoint fridge, which is still going strong.

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full.

We have a Samsung French door refrigerator Model # RF267ABRS. We also have had problems with flooding under the meat bin drawer on the bottom. This morning, we found our frozen food thawed out even though the temperature on the fridge reads at -2 degrees. I unplugged it for a couple of minutes and plugged it back in and then the temp for the freezer read 32 degrees. We put it on power freeze mode and it has only dropped 3 degrees in the last 15 minutes. Not sure what the heck is happening. We have had this refrigerator now for 2 1/2 years. I bought it from Lowe's. I have not contacted anyone yet, but from reading other complaints, it doesn't look like it will do much good.

I have a 2 year old Samsung French Door Refrigerator which leaks and when we pulled out the bottom drawer, the entire bottom of the refrigerator was full of moldy water. We contacted 1800SAMSUNG. They said the fridge is out of warranty and it is our problem. We tried to find a service rep in our area and it kept resetting. I just want to speak with someone who knows about the product so that my husband can fix it. We are retired and cannot afford to have someone come out.

We purchased a side by side Samsung refrigerator and it started freezing on the bottom half of the refrigerator and in the back. I called and they replaced the heater on the refrigerator side. Six months later, same thing happened. They replaced it again and guess what, less than 6 months later, same thing. It cannot be replaced anymore because the tubing has been cut so many times they can’t fix it.

I bought a Samsung side-by-side refrigerator about 3 years back. A month ago, my fridge stopped cooling and the freezer was acting like the fridge. I called All Pro Repairs in Dallas and he replaced the board and thermostats. Now, I have the fridge freezing food and acting like a freezer. I unplugged the appliance and defrosted, but no use—it’s back to freezing. The tech says another part has to be replaced. I am in a fix as I have already spent over $150.00. I’m not even sure if the tech knows what needs to be done.

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

After two years, my Samsung SRS594HNSS two-door fridge started to freeze over on the left inside vent. It stopped working shortly after. I had the fridge for 2 1/2 years. When I contacted Samsung, who put me on to their agent, he installed a kit which cost me with labor $AU250. It took five weeks for the kit to come and it was over two months before the job was done. The fridge is now freezing over again. Samsung said it was out of warranty. I told Samsung that no one would buy an expensive fridge that would only last 2 1/2 years. It has been four months now since I contacted Samsung and their agent and the fridge is now 2 years and ten months old.

When dispensing ice of my Samsung Refrigerator Model RS263TDWP, it cut off and does not work quickly enough. This allows the ice to flow an excessive amount, most of the time in the floor. Also, during the evening after ice has been dispensed earlier. Ice dispenser will emit many cubes of ice. It has not worked properly since day one on 09-03-2010. Unit has excessive noises. Not a high quality product.

I bought the Samsung French Doors/Bottom Freezer in June 13, 2011 (Model RF266AEPN/XAA). The first repair came in December 2011. Control panel was iced. The refrigerator was not cooling. In fact, temperature control showed 68 degrees! Then there was the issue of the freezer door. You had to forcefully open it, as though the side rails that supported the freezer seem to lock, preventing the door to open. Then once opened, it had to be forcefully closed.

We purchased a new Samsung (model RSH7PNRS) side-by-side refrigerator with ice and water through the door. This is supposed to be Samsung's latest and greatest design. From the start, the ice maker has never worked properly! It makes ice but will not dispense it. In less than 2 days, the ice chute froze up. Samsung and the dealer, Omni electronics, refused to fix the unit, or give a refund. It’s such a huge disappointment! Unfortunately, we paid cash, and have no recourse without going to the court, and bearing those expenses. We may picket by the dealer’s showroom! Don't buy Samsung products!

Samsung Refrigerator Model RF4287HARS/XAA. As someone else had just posted on this site, I also had the number 1 and the letter E flashing on my refrigerator panel after a power outage when the power came back on. We called the 800# and were told to unplug for 10 minutes and that it would reset. We plugged it back in and it did not fix the problem. I called the 1-800-Samsung number again and was told, "Sorry, your 1 year warranty was up in September." So my 1-1/2 year old refrigerator cost me $421.58 to fix. They had to replace the main board. I am outraged that something that I just spent $2800.00 on had now cost me $421.58 in repairs. I will never buy this brand again. I should have bought American made!

I have a Samsung side-by-side less than a year old and the ice maker makes all kinds of noise. It will wake me up at night when it pops. What can be done? Thanks.

I purchased a Samsung stove, microwave, and refrigerator with a bottom freezer. The fans kept getting louder, so we called Samsung, who would only refer us to a repair person. Even though the back of the refrigerator is sealed, and the warranty says it covers sealed parts, we were told that it didn't include the fans. We were referred to a repair company and were told it would cost us approximately $375 to repair. We looked at reviews on this website and became extremely upset.

I came home from work, and there is a number 1 and an E flashing. I got out the manual which says to unplug for 10 minutes. I did it and plugged back in; same thing. I called the 1-800-samsung and was told "Sorry, your 1-year warranty was up on the end of November." I had purchased the fridge, their stove, dishwasher, and microwave all from Sears in Chesterfield, MO. I spent a lot of money. The French-door fridge with bottom-mount freezer was the most expensive piece. I wish I would have looked at the complaints on their products before purchasing.

The fridge door of Samsung model RB215LASH has an inadequate magnet that causes the door to swing open. The seal on the door cracked and the sliding tray cracked. That was the first month. Since then it has been the icing problem on the condenser that everyone else has mentioned. The Samsung service is appalling. I waited for days to hear back and simply got a rude lady who seemed more concerned with being paid than anything. I have removed the back panel of the fridge twice to de-ice the condenser with a hair dryer. Three weeks later, the top compartment can't maintain temperature. What a world class piece of crap. In my opinion, it is not worth repairing. It’s a $1000.00 mistake.

Samsung Refrigerator Model RF268ABPN delivered from Best Buy on 14 May 2010. Display malfunctioned on 22 Feb 2012. Display for ice maker on/off, dispenser display lights are erroneous and show locked for water, nothing for crushed ice, and the Fahrenheit symbol constantly displays. Ice maker control displays are constantly showing "off". On 29 Feb 2012, the freezer ice maker is noted as not working.

I bought a new refrigerator in 2009. The fan went out in the freezer leaving me with an unbearable noise that is constant. Best Buy warranty was extended to fix the problem, but less than a year and half later it is doing it again. I have never bought a fridge for over $1000.00 till now and I am so disappointed in this investment. My old fridge is doing better than this one. So much for upgrading.

Samsung has very poor customer service, you purchase the product expecting the product to last a while, however, after having it for only 4 months, there are problems. I am not happy with the after purchase customer care, they are not interested in resolving your issues. I was a big fan of Samsung simply because I've always had numerous Samsung phones, after this issue, I cancelled my phone and purchased an iPhone. I purchased a French door refrigerator RSG309 that has a computerized display, which was my first mistake. I thought, because it was Samsung, it would be okay, I was sadly mistaken. After contacting the customer service center so many times and remaining on hold, being transferred numerous times, having to repeat myself over and over again like a broken record, I gave up. The display does not work, I have to unplug the refrigerator constantly to reboot it so the dispenser can operate properly. This is the worst customer service ever.

Samsung rf263aebp refrigerator- Ice build up on and inside the twin cooling fans made this unit loud and quit cooling after a year! I refuse to repair, Samsung should refund the money, so I can purchase a different brand! No help from Samsung support, they only provided me a local repair technician's telephone number!

The Samsung fridge model RB2155SH freezer compartment changes temperature. I emailed Samsung and was told the fridge is no longer under warranty and I was on my own to get it repaired. I had a repair man fix it a couple of years ago for the same problem when it was still under warranty, but it didn't last. I went online to research the problem and found out the defrost sensor might be the problem. After removing the cover in the freezer that covers the coils, I found a lot of burnt areas and cracks in the freezer compartment. Also, the defrost sensor was also burnt. I replaced the sensor and also took pictures of the freezer compartment showing the burnt areas and areas where the compartment was bubbling up from heat. This fridge is a fire hazard. I can email pictures.

Bad product support & bad quality product: Samsung product is not working (product model no. 180 LITER, model name: Samsung double door)

Electric bills skyrocket as fridge runs constantly.

I purchased a Samsung refrigerator in October 2008 from Sears. One month after the warranty it stopped working and I can't remember why, but it cost me $500.00 including parts and labor to fix it. Then in February of 2011 I had to replace the condenser fan and housing, another $300.00. Again in November of 2011 I had to replace the condenser fan and housing. This time Samsung paid for the parts and I paid fro the labor. The condenser fan has failed again and Samsung are saying that there is nothing else they are prepared to do.

Washer machine and refrigerator. After six months I bought these appliances, they both started leaking. The fridge is not operating good. It is leaking and I can't use the ice or water or it will leak more and the fridge will stop working! I had these appliances for two years.

I am disgusted at the thought that I have been informed by Samsung that my US style FF is designed to last 6 years! I have 2 (one in a rental flat), I’ve now had 4 repairs between the 2 and am now in a position where my own FF is ir-repairable due to a "Watchdog" fault. i.e. the fault was with the model and ended up on the TV on a consumer affair programme. I’ve owned the machine for 4 years; it was sold to me with the design fault. It's now damaged beyond repair due to the initial fault and Samsung are telling me that I can only have a depreciated value refund as "all FF nowadays are only expected to last 6-8 years!” Funny, that wasn't on the sales information!

Please do not purchase this refrigerator. I purchased this refrigerator and did not have it for two years before the ice maker went out, which was the start of the problems. I called Samsung for repair and they sent a repair tech out and he replaced the front panel with the touch buttons. I asked, would that cause the ice maker to stop functioning? And he said yes. So it began to make ice for about 6 months then the ice maker stop making ice again along with the freezer going out. So, I called Samsung again and they sent another repair tech out and he replaced the motherboard which did not fix the issue. So I called Samsung again and they sent out another repair tech this time. He went into the freezer and replaced a small cable and told me that it should be fine for 24 to 48 hrs. So, this did not fix the problem which completely made me upset with the refrigerator and regret ever buying Samsung brand and will never purchase another product other than a cell phone. Clearly, they need to get out of the refrigerator business.

The freezer side of my side by side refrigerator/freezer started making a really weird electronic vibration-like noise. I finally emptied my ice maker and the shelving and saw that the ventilation vents in the back of the freezer were frozen shut. I imagine that the interior of the fan area was also frozen, so I had to empty the freezer and unplug the refrigerator and let the freezer side thaw to room temp so that the vents would thaw and allow the fan blades to turn without obstruction. I did not have the energy saver mode on. The ice in the ice makers was 'snow' and the 'snow' had drifted outside the container box and down the back of the ice maker as well. I lost a whole day thawing the freezer and cleaning up melting ice. I am hoping that the 'thaw' process will mean that there is no permanent damage to my 1.5 yr old unit, but a new unit like this should not be causing me issues like this. I had my old fridge for 25 years with no issues like this one.

It appears as though the rear of the freezer is freezing up as the fan is now making a noise. The noise comes and goes as the fan blade chips away at the ice buildup. I called Samsung and they suggested lowering the freezer temp to the lowest setting. After doing some research, it certainly appears that the coils are freezing up and the fan is hitting the ice. I also assume at some point the fan will fail leaving my refrigerator useless like it has for so many other consumers.

I purchased a Samsung refrigerator 400 LTR from Vaishali, **. From the start, the problem was that the upper portion of the fridge is ice-deposited and the lower portion is warm and the vegetable, etc. gets spoiled. When I complained, the person guided me on phone, around six months back, and said that if I switch off the refrigerator for one night, it will be okay, and this worked. But time and again this problem arises. It is the defect of the Samsung technology and why should I suffer> When I complained, they say that the engineer will come and charge 400 Rs for visit, in my view the basic defect should be removed by Samsung free of charges, or they place my fridge with a new one . I purchased it around 20 months back.

I purchased this refrigerator almost a year and a half ago. It suddenly started playing up. Now it’s neither cooling fridge nor freezer compartment. I live in a town almost 200 km away from Jeddah from where I bought it from. I contacted the dealer and he straightaway refused to help. I asked him for the contact number of Samsung Jeddah's main dealer, but he told me, “If anything goes wrong with your appliances, it is just your bad luck and we can't help you.” So I called one refrigeration engineer at my own expense and he diagnosed that the problem lies in the motherboard unit and my refrigerator is non-repairable.

We bought a Samsung side by side 25.6 CU FT refrigerator on 5-6-10 (serial # JJ5Z4GBZ400545J; model # RS261MDBP). We didn't have it a full year when he had to call for a repair service man to come out because the unit wasn't cooling and all the lights on the panel were all lit up. Something in the panel went out and had to be ordered. Then the last week in December we were having a birthday party and we had a house full of guests and had to buy 6 coolers for the party food as well as all the food we already had and I was never so embarrassed in my life as all my guest had to keep going out in the cold to the coolers for their drinks because the unit wasn't cooling and the freezer wasn't freezing. So I called service department again on January 3rd.

I have had my Samsung refrigerator for about six months. I awoke on Christmas morning (I have the entire family over for Christmas lunch and dinner) to find my refrigerator was dead. The entire contents were warm to the touch, so it must have been off for some time before I noticed it. I was forced to throw away hundreds of dollars worth of food. No one is open on Christmas. I had a house filled with hungry people and a refrigerator filled with rotten seafood. The only place we could find to eat was a Chinese restaurant (it was like a bad rerun of the movie a “Christmas Story”) till it was all said and done I ended up paying almost $400 at the restaurant.

I launched a complaint against my refrigerator which I purchased in July 2011. When we start the refrigerator, it is shaking and sounds so high. But after sometime, it will become okay again. After sometime, it creates the same problem. I complained to the dealer and he sent a person. But he can't solve the problem, again after 4 or 5 days. I will come and I will try to solve. But 17 days had passed and there’s no information, nothing. I think this is such a renowned company showing their negligence.

After about 3 months of buying a Samsung side by side refrigerator from a Samsung representative in Iran, it started to make noisy sound. We called them (Samsung representative) and one of them came here to check and he told us that its engine sound, and the noise will stop if you clean the backward of refrigerator. But the problem didn’t solve. After sometime one of them called me and I told them the problem, but they answered me that it is a common side by side Samsung refrigerator problem and they easily shirked their responsibility! We didn’t pay attention to sound. It’s two months and the noise gets louder and it disturbs our sleeping in the middle of night and driving us crazy! At last today its noisy voice increased so that we plugged it off!

We bought the Samsung french door with lower pull out door freezer. We had trouble from the beginning getting it to maintain the correct temperature in the freezer portion of the refrigerator. We purchased the appliance through Home Depot and they sent the approved tech who replaced the digital sensors and panels. Still, the refrigerator did not get down to nor maintain the required temp.We had the repairman out again; they replace more items. We removed the ice maker altogether and no difference ensued.

I purchased a Samsung French door refrigerator with the middle cooling drawer and bottom freezer from Best Buy in October of 2010 (model # 4287HARS). It quit cooling everywhere last weekend. Samsung was kind enough to extend the warranty since the unit only worked for 15 months. I have yet to see a repairman! Judging by others complaints, I would avoid their products. This thing cost nearly $3k! This model looks as if it is prone to have problems. 0 stars for me!

I bought Samsung side by side refrigerator for 4 years, model # RS2530BSH. Freezer broke down about 2 weeks ago. It can't keep temperature low enough. I called Samsung 1-800 but they can't do anything. They recommend contacting one of Samsung stores for fix. I don't know if I still trust Samsung anymore. I spend too much for a nice looking refrigerator and it lasts for 4 years.

My 4 year old side by side Samsung fridge has been making noise for 2 years now. Yesterday, the freezer failed, after the fridge was repaired supposedly a month ago. I expect that the entire fridge will fail, based on other comments

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isn't working properly and the fridge isn't cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. I've purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.

This is an update to my previous post on my 3 and 1/2 year old fridge that quit working. I filled out a form from the Samsung site on the issue with the fridge and got a stock *received* form type letter back on the 18th. There was no mention of repairs, how to handle the problem, or if they were going to do anything. When I was on their website, it said the fridge was out of warranty and when I searched for appliance repair dealers, I got 0 results back. After reading pages of complaints all over the web with the same issues (bad ice makers, and the cooling issue), we decided we would not throw good money after bad in trying to fix it. We bought a new top rated GE (which will be delivered next month as we wanted a very specific model) and on 12-23, Lowes hauled the broken Samsung off (to the dump I guess).

I purchased a French Door Frig. from my local Lowe's (RF265ABWP) for $1,600 and not dreaming I would ever need another frig. I didn't purchase the extended warranty. Twenty seven months into its life, it is now dead-- refrigerant leak which took the freezer first and then the frig. Samsung wants to charge me another $100 on top of all the food I've lost to get a second opinion from their tech. Their customer service and their product stink. I wouldn't ever tell anyone to buy Samsung and they are not customer service oriented.

Rf-267 is a faulty item. I have had this refrigerator for only 2 years and already 3x I have had to repair it. First, the fridge/freezer was warm and now the sensor was not working with ice build up and loud noise. Do not buy Samsung refrigerators.

We purchased a refrigerator, flat top stove and microwave in 1/2009. The refrigerator has had an ongoing problem with a loud buzzing sound when the unit comes on. I have called Lowes and Samsung (2.5 hours this morning with Samsung) and I have been told that because my warranty has expired they (Samsung executive customer service) told that there was not anything they could do to offset the repair costs if it is repairable. My first call this morning to Samsung resulted in having an incident number assigned to the call and they gave me a local repair service to call.

I purchased a Samsung double door refrigerator RT31HVMSI in May 2006. On 12th of December, my refrigerator stopped working and a complaint was lodged with you customer care. Subsequently, an engineer visited us promptly and the fridge was handed over to the representatives of Vision Cool Services, 2 New Taratalla Road, Kolkata -88 on Friday, 17th of December with the verbal assurance that my fridge would be returned on Tuesday, 21st of Dec. I had requested for a standby fridge as we are a working couple and a fridge is a necessity but I wasn't provided one.

I purchased a Samsung French door refrigerator in 2010. Within six months, the freezer sensor had to be replaced. Fortunately, I purchased a warranty from Sears. If you would like to spend $2,800 on a refrigerator and six months later, spend an additional $500 for a sensor, then purchase a Samsung refrigerator.

I bought my refrigerator about three years ago from Lowe's and they installed it. The next day, the ice maker quit working. They came back out and two days later, they replaced the ice maker. Two months later, the ice maker quit working again and they came back out and replaced that one. Ten months later, they had to replace it again and now it's not working again.

I bought model RS267 LBSH side by side in May 08 from Lowe's. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting.

I bought a new Samsung fridge, in April 2011. The door would not close properly, which is my fault. I Installed one of the shelves wrong. In November, 2011, just before Thanksgiving, the food side quit working, spoiling food and milk. I called Sears for repairs, about 5 times, getting the run around each time. Finally, the tech came out, diagnosed the problem, ordered parts, and rescheduled an appointment to repair the fridge. That's when the problems started.

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the children's hospital to reattach his finger tip.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

My refrigerator stopped working on 11-19-11. There was a lot of water on the floor and the refrigerator and freezer were both warm. I contacted Sears and was advised that someone would be out on 11-21-11 to repair. That did not happen. I called Sears again and a repair technician came out on 11-22-11. Said he replaced a filter and recharged with coolant. Told me should be cold in a couple of hours. At 4pm, it was still warm. I called Sears again. Repair technician came out on 11-23-11, told me there was a major leak in the cabin part of the refrigerator. He said they would order the part and it would be shipped directly to my home but of course that will not be until next week repair said they would be back on 12-1-11 to repair. I only had this refrigerator for six months. Its' the day before Thanksgiving and I have no refrigerator. This is depressing.

You have obviously never owned a Samsung Fridge! I do and have experienced all of the problems listed below. Inferior product and even worse, a fraudulent company.

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call.

We had been very pleased with our Samsung 29+ cf refrigerator until a few days ago. We purchased it in August, 2011. It was great until it stopped making ice in both, top and bottom ice makers. All the lights worked on the front and inside, so it was not a power issue. I pulled the fridge away from the wall to ensure that the water line was not kinked. It wasn't. I then realized that the compressor was not running.

I would only like to say that all the above complaints might be right or wrong. So, don't take any matter seriously because this might be fake information just to break-down the business or a conspiracy from the competitor. Anything could happen in this competitive world.

Holy **! You spend nearly $3,000 on a refrigerator, and 2 months outside of the standard 12-month warranty, the display goes out. 2 months? Really. The fact that they don't have enough faith in their own products to warranty a $2,800 unit for 24 months is ludicrous. I wish I would have read these comments beforehand. For those of you looking at the stainless steel 4 door fridge, model RF4287HARS, don't waste the money. I'd love to see a class action on this.

I bought a Samsung mirror-finished two-door fridge at Riyadh, Saudi Arabia in 2007, in Geant Store Khuraise. My kids phoned me that it is not getting cold. I said to them, they must switch it off as it might burn them. It never made some ice. It was installed by Nirvana Ageng Samsung Polopkoane. I told them the same agent came and open my fridge, and he said it is the compressor. I must wait so that they can check if it is still under warranty. They never came back.

Before purchasing any Samsung product, please e-mail ** first for 1st hand advice. And be happy with your purchase before you make your decision!

I have complained since day one, when this piece of junk was delivered to my house! To begin with, they delivered the wrong fridge from Conn's in Baton Rouge LA (named appropriately). I tried to explain to the delivery men that I had ordered a white fridge that matches my kitchen, with nothing black in it! The fridge has never worked! It finally got so hot last week, I had to turn it off and put outside.

I bought my fridge June 2010. It is a very large double door stainless steel model with deli tray, freezer on bottom and cost $2700 from Lowe's. A few months ago, I noticed water on my floor, so first thing that came to mind was the kids are playing with water dispenser, so I locked it. That did not solve the problem so I was not sure of what to do since it was not a large amount of water. Then during my routine cleaning, I had a burst of energy, and decided to remove the deli tray completely and that is when I noticed a huge amount of water! I could not believe it! Where was it coming from? No visible leaks, cracks and nothing.

I replaced my refrigerator which had served me 27 plus years (it was Whirlpool). I wanted to upgrade, so my son recommended Samsung. It has only been 6 yrs., but the plastic shelves were so brittle on both the refrigerator and freezer. It only took 2 years when these shelves were showing signs of undurability. We are only 3, 65-year-old plus women (sisters) in the household, so we are very careful on our belongings. I am not in the position anymore to buy new ones since I am on fixed income and can't afford to make a big purchase.

To begin with, Conn's store in Baton Rouge, LA delivered the wrong refrigerator. I had picked out and paid for a white one in the store and they delivered me a black one. I kept saying this to their delivery people and nothing was done. I then complain because the fridge froze everything in the freezer too hard, no matter how low I set it. The service people made at least six trips and fridge kept over freezing and making a noise.I kept asking for a new one. I complained to Conn's over and over and to Samsung to please just bring me a new one and in white as I had ordered,to begin with! Neither one ever returned my calls again and I finally gave up, as I was ill and could follow up legally.

You were a big help. I opened the back panel and started pushing connectors. I didn't find any loose or disconnected but some may have not seated properly from the factory. Once the panel was closed and the refrigerator was plugged in, the beast came back to life. I don't know how long this will last but it did get the fridge running again.

Hey, Samsung refer owners most of your issues revolve around 2 things. The motherboard which is mounted on the back is prone to have its component connectors vibrate off during transit or moving into place and the other is that the wires slip out of the connectors when they are plugged in during assembly. Unacceptable for a large company like Samsung, but easy to fix and if they spent $50 more dollars on better connectors, vibrate test the unit and train the service reps including sending out a service alert, this website would not exist. So unplug the refer, uncover the component cover and check each connection when you here a click you fix it. If you are uncomfortable with electricity have a repair person check for you.

We purchased a Samsung, RF4287HA, refrigerator on June 10th 2010 from Best Buy. On October 30th 2011, the appliance stopped working. The repairman said that it was one of two faulty panels and that he could not tell which it was.

Our Samsung double door refrigerator, model RS21DCMS, is not working properly. Edible food get spoiled after few hours. People from Samsung karnal came and changed the fan but no result. Perhaps there is faulty sensor. We want some expert from your head office and direct communication with you people. Kindly pay attention at the earliest possible time. Thanks.

My Samsung French door refrigerator Rf267AERS started making fan noise and frost build up exactly one year after I purchased. So, it won’t be covered under warranty. I called the customer service, who were glad to forward me the service company phone number and made sure I realized I will have to pay the bills. I wish I have read these complaints before spending over $2,000 for a high end refrigerator that will need services right after the one year warranty period.

I bought our Samsung Refrigerator in 2008. After replacing the water filter for the second time, it started making a loud noise. I called Samsung and they said they have not had any problems like this and told me I only had a year warranty because I did not purchase an extended warranty. I told them I've learned in the past that if you buy a good product, you don't need to waste money on extended warranty. I was given the name of a repair service company that can repair Samsung. He came out and said it had to be one of two parts. He ordered both parts, came back in 10 days to replace one or the other and we told him go ahead and replace both so we don't have to play a guessing game which one it was. Well, a week later, it started back up again. This time, louder and harder. I just called the repair company and left a message for them on their recorder with the fridge making the noise for them to hear. I took out the water filter so we can get some sleep. We have well water so we really need the filter.

They don't deserve a star at all. I purchased a Samsung 3-Door Refrigerator on 3/29/2010. The price was $1870 + $199.99 for their premium service plan by new and some other small fees. The grand total was $2,266.97. 18 months later, my refrigerator stopped working. I called the service plan center and they sent out a repair person from A&E. The service guy replaced the motherboard and told me that will fix my problems. A few days later, my ice maker was not working. I called the service center and they sent out the repairman from A&E. The repair guy ordered a new ice maker and told me this should fix my problem. Well, that didn't. The service center and I have been going through this cycle for over 3 months and my refrigerator is still broken. My contract states that after 3 calls for the same problem, they will consider it to be a lemon and replace it. I have yet to get my refrigerator fixed or replaced. Please help me stop this fraud from happening.

This is a horrible product (model #RS2530BBP). We purchased it in 2008. We have had nothing but problems. First, the ice maker has never worked right. We had it worked on so much that they extended my 1 year warranty by a few months just because I complained so much. We have also had trouble with the compressor fan. It's been replaced once and will have to be again. At this point, I am considering getting a lawyer and taking legal action since I don't have money to blow on a new fridge.

I purchased Samsung's "top-of-the-line" French-door Refrigerator Model no. RF4287HARS and dishwasher DMT800RHS from Lowe's in November 2010. The dishwasher broke down within just a few weeks. It took 3 weeks to get parts, then a week later it broke again. Eleven months after purchase, the LCD panel started acting up on the fridge. Some icons no longer work, and the right side fridge door won't seal very well so items don't stay cold.

Samsung is horrible! I purchased a Samsung Bottom Mount Freezer in April of 2010 from Sears. I was told that it was rated five stars by Consumer Reports. "Best fridge out there" for my price range, according to the sales guy. In August of 2011, my freezer section was heating up. To make a long story short, Samsung told me to deal with it since it has a one year warranty and they don't know how long their appliances last. I called every repair man in my area but no one will work on Samsung because they are so hard to deal with and get parts for.

After reading all the other issues regarding Samsung RB195BSBB, mine is just the same. This is a bad product and no good customer service. Don't buy Samsung Refrigerators!

I purchased a refrigerator cooling fan on Lowe's Hardware. My Samsung refrigerator has had problems with its ice maker and cooling fan. The model is a bottom freezer with double doors.

We purchased our Samsung refrigerator model # RFG297AAPN, the really large, 2 door bottom freezer.

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isn't even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldn't recommend it.

My fridge works fine so far, but I'm getting scared reading the other reviews. Our problem so far has been with the water filter. The ones carried by Lowe's don't work in our fridge and can't get them anywhere else without ordering online and risking it being the wrong filter. Believe it or not, the notches on one part of the filter are different from the ones carried by Lowe's. So far Samsung has said that the filter from their website, which will cost me more money because of shipping charges, is the one that works. Yeah, we'll see. They just don't seem to care, either Lowe's or Samsung.

My review is the ** customer service I have received from Samsung. I purchase a refrigerator from Lowe's and had it only about three months when the ice maker messed up. I filed a claim with Samsung and they were supposed to send the part to fix it. It has now been four months and I have gotten no part. And when I call, I get the run-around. I have emailed and get the run-around also. I regret buying it because it's poor customer service and poor business. I will make complaints to as many places as possible. I had even bought the 5-year extended warranty, but I can't even get it taken care of under the first year so I don't know how that's all going to work. I will not buy another Samsung product. I just wish I would have known all this before I bought the fridge, washer and dryer from them.

I bought our 4-door refrigerator in 12/11. About a month later, the right door bins started falling out. I called Samsung directly and ordered replacements. No problem. The wrong bins came so thinking I was responsible, I called and reordered them. About 3 weeks passed and I hadn't received them, so I called them again. I was told that the order hadn't been placed so I ordered them again. I still hadn't received them after another 3-4 weeks, so I called them again. I was told that they were ordered but they didn't know where they were? She placed the order again.

I purchased a french door refrigerator from Lowe's two years ago (2009). I have had nothing but trouble since. I ended up throwing out most of my vegetables because they rot in the bins, on the shelf, and in the bottom shelf. I have adjusted the temperature but nothing has helped. It's not like I can go out and purchase a new one. I spent $1500.00 on this one. I will never buy another Samsung product again!

We bought a Samsung RT72SBSM about 2 years ago and it just stopped cooling one day. After checking, the compressor is found busted and they would charge me USD150 for labor and for fixing the gas, which are not under warranty.

The cooling fans broke. It's making squealing noise all day. The ice maker circuit boards went out twice. The doors get so hot that you get burned by touch. Two other circuit boards went out. I have all the documentation of every service call we have had. This product should be recalled. This refrigerator has its own pissed off website just for this model.

I bought a Samsung RF266 in 2008 after reading reviews on several websites about how convenient and reliable they were. Talk about bunk, I really wonder if these companies pay for those endorsements. I have had nothing but problems with this pile of junk. The ice maker falls apart constantly and rarely works right. And then, the fridge completely froze up inside. The repairman told me to let it thaw out 24 hours before he can come work on it (what am I supposed to do with the food in the meantime?). And then, he said he's not sure what's wrong with it. He spent an hour on the phone with a Samsung tech (which he charged me $48 for) and replaced a part that took 3 days to get. That didn't fix it. He rebated the labor but I was still stuck with the part ($65). I waited 3 more days for another part, which still didn't fix it. Two days later, we got another part, which did fix it. Samsung technical said that both parts were bad. I paid $1,800 for the unit. And I have, to date, spent nearly $900 in repair bills, not to mention what I've suffered in food loss. I'm also told there is a class action lawsuit over this issue that I'm having. But I can't find access to the site where I can get in on it. My best advice: If you really want to buy a Samsung, buy an extra fridge in case the main Samsung goes down.

The Gas choke burnt and was not cooling. The problem is already rectified once, but I am again facing the same problem.

The Samsung refrigerator stopped cooling and the unit is barely five years old. After reading the reviews on this site and after being told that the replacement part was going to be $300-$500 (and may not fix the problem), I will be buying a new unit! Luckily, mine came with the house I bought and not out of my own pocket.

We bought a Samsung Side-by-Side Refrigerator on 24 Jan 2008 from Best Buy with a 5-year warranty service plan. We have had problems with cooling that resulted in spoiled food several times. We had one situation wherein the fan had to be replaced because of the noise it made while the fridge was not cooling at that time as well. We had had constant problems with ice-maker not working. The motor or vent behind the ice-maker freezes up and has to be thawed about four times a year. The ice has to be removed from the unit and the ice-maker begins working about 24 to 48 hours later. We have had problems with cooling and spoiled milk resulting in another fan motor replacement in 2010.

Two years ago, we bought a Samsung refrigerator and it has been nothing but a money pit. We bought this from Lowes and it is no secret that this product is a piece of junk. Why would they keep selling them? The thermostat went out 31/2 months ago for a price of $300 and another service call a month before that for a price of $100. Well, the thermostat is out again and Samsung said that the thermostat has only a three-month warranty.

Caution to all purchaser: Never buy a Samsung product. It will only give problems/ headache. Their support team only knows one thing as they have sent this for two times. And I am waiting for the 3rd time. My refrigerator was repaired two times in just one month. This product was purchased in June 2009. Now again, it is not working and I am waiting for the 3rd time. It has caused me inconvenience.

I bought a Samsung refrigerator in October of 2008. In August of this year, this appliance stopped working. So I called Samsung on behalf of the warranty, and they told me they will send a technician who came up three days later. Up to now (seven days) they have not found the parts needed.

After complaining about the ice maker on the RF263 for over a year because of poor production, Samsung said nothing could be done to shorten the cycle time. I am getting about 1 cycle per four hours. Even with "Power Freeze" (as recommended in the owner’s manual).

I purchased a Samsung RB2155BB refrigerator back in 2004. Now, the sides of the unit are getting extremely hot to touch. The repairmen wanted too much money, so now I'm trying to get Samsung to warranty the unit since this is clearly a major malfunction.

I bought a Samsung side by side refrigerator from Costco 4 years ago. A week ago there was this loud motor noise coming off it. Then a few days later the digital display of the fridge started blinking and the refrigerator side was warm. Called Samsung, customer service very rude and just told out of warranty so no help from them. Thank God I bought it from Costco. Called them and explained my problem. Sure enough Costco just said return the item and they will refund me the cost. I will never buy a Samsung product ever again!!!!! I should have checked this site first.

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didn't work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

I purchased a Samsung fridge/freezer from currys store wednesbury, Birmingham on the 2/7/2011, it was delivered on the 9/7/2011 the freezer door has a hole in it there is a crack in the door and the plastic is bubbled I have phone the customer services three times regarding this matter the 3rd person i spoke to Richard Coyne stated that there was no record of my telephone calls on the 23/7/2011 or the 24/7/2011, he claimed that someone will contact me within 24hrs that was on the 25/7/2011 and i am still waiting the service is appauling, as within my rights i want a replacement or a full refund asap

I have a three door Samsung stainless fridge, purchased in September 2010.

I bought a Samsung Rs2530 Bbp refrigerator from Best Buy in October 2008. It made a lot of ice at first, and we never ran out. In less than a year, it stopped cooling and decreased ice output. I set up a service call, and they replaced something inside behind the icemaker. They told me I needed to have less stuff in the freezer for it to work right. They extended my warranty to three months, and said the icemaker would work. On Christmas Eve, it quit cooling completely; they couldn’t get anyone out until after New Year’s Day. That ruined all my food and our holiday. They then said I cancelled the service call the day I took off to meet with them, and that I had to reschedule. That meant two vacation days off work. They got it running, but it still didn't make much ice.

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO.

Samsung fridge fan ices up. fridge will not cool then, I have paid $440.00 in two h ouse calls and no one can fix it bought in 2005. Model #RS267LASH

My Samsung refrigerator is less than two years old and the ice maker doesn't work. I have tried replacing the valve and it still is not working. I called Samsung and they forwarded me to their replacement part source who refuses to give out part numbers (against company policy), making it next to impossible in finding the correct part from a better or cheaper source. What a scam. I purchased all of my kitchen appliances from Lowe's and all four are Samsung. I will NEVER buy Samsung again. Terrible quality, terrible customer service, terrible experience. Shame on Samsung!

We purchased Samsung RS264LARS side by side on July 1, 2006 from Lowe's. At the same time we purchased an extended warranty. The fridge side has gone out 2 times in warranty, and now again without warranty coverage. I spent 2 hours on the phone arguing with Samsung (Lowe's wouldn't help), and there was finally, at the top of that customer service organization (5 levels up) someone who listened and maybe extended the warranty (not sure I believe it yet).

I own a Samsung Side by Side Refrigerator, Model No. RS277ACPN, that is 2 years old. We are 2 older adults in this household and do not put a lot of wear and tear on our appliances. Today, upon cleaning the refrigerator, I removed all of the shelving. On the third shelf down level, the back wall of the refrigerator has developed two hair line cracks on either side of the light. This is not an area that items in the refrigerator would have access to, so it is doubtful that these cracks developed because of any wear and tear by a consumer.

Follow-up to 8/7/2009 posting: I have a Samsung RS267LASH refrigerator that we bought on November 17, 2006 and which I registered on the Samsung website. The warranty has ran out and now in Aug. 2009, we are having the issue with the refrigerator side not cooling. The repairman came out and $350.00 later (changed fan and circuit board) the fridge is still not cooling and the freezer is now not working. It started with a flashing light on the front panel (door). The frig stopped cooling first. My husband has unplugged and plugged it back in according to the owners manual and still doesn't work. Repairman coming out again. Thank goodness we have a stand alone freezer and our old refrigerator!

I bought a $1700.00 Samsung French door refrigerator (model # RF26588BP) with an extended warranty from Lowe's. It did not last one year. My food froze in the refrigerator and my freezer door could not be shut because of the ice build-up. I had to make multiple calls to the company. I was told to fax my receipt before they could initiate a repair. Two faxes and several emails later we had an appointment. The repair service never showed up or called. We set another appointment. They couldn't find the problem. After multiple visits and no results, we demanded a new refrigerator. When Lowe's delivered the refrigerator I asked the delivery person what happened to the returned units. He told me Lowe's throws them away. I was stunned. I asked if they even tried to repair them or get credit from Samsung and he told me no.

I purchased four brand new appliances manufactured in Oct. 2010. All of them were Samsung made. Out of these, refrigerator had dents on two drawers. I informed the dealer immediately. The dealer told me that they have informed Samsung and I will be getting phone call from them. After many days since, there was no phone call. I tired to contact Samsung Canada. There is no positive response from Samsung Canada to date.

I called Samsung regarding the 4 year-old fridge (RS2530RWB). Both freezer/fridge side warm; then next day it’s cold/frozen. It’s been happening for 2 weeks; food spoiled, etc. They tell me I have a 5-year extended warranty with Best Buy. I call Best Buy, but guess what they have no record of extended warranty. They do make the service call for me. Service people call me and guess what: they are not a Samsung authorized repair center. So back on phone with Samsung, “Oh, it’s only the sealed system warranty....” Oh of course they could have told me I was ** the first time I called. So they give me the number to authorized repair center.

We have the Samsung 2 door, 2 drawer refrigerator/freezer. The freezer door is rusted just under the water dispenser. It looks like a cancer! Every week water leaks from under the freezer because there is water leaking from inside and collects under the freezer basket. It somehow thaws and there is a puddle of water near the appliance and in my pantry.

I bought a Samsung fridge/freezer less than 4 years ago, model Rb193kabb.Everything was fine for about 3 years. A few months ago, I opened the fridge and every single thing was frozen solid. Over the next few months, about once a week or so, the fridge would either be way too hot or the freezer would have thawed, or both. Unplugging it for a few hours seemed to help. This week, unplugging it stopped working. I called the 1-800 Samsung number. They took all my information for half hour conversation, and then say "I am going to give you another 1-800 number to call and they will set you up a service appointment".

Our ice maker makes so much noise when dumping the ice. I called Samsung and was told that they know of this problem but nothing can be done. Can someone explain to me why? With the great technology that we have today, can't someone within Samsung figure this out? If they were willing to pay me, I have the solution and made a rig to make the noise quiet. Whirlpool does not have the noise. GE does not have the noise. What is wrong with these people at Samsung who do not care about service after the sale? All I am asking for is a quiet icemaker dump. I should not have to fix it myself.

I purchased refrigerator in July 2009.The ice maker is broken. As per service tech, it needs circuit board, water fill valve and ice maker cost $500. I can't get local repair. I think they have quality control problems.

I have a refrigerator I purchased on 4/19/2010 that needs 2 new circuit boards. Doesn't Samsung stand behind their product? A refrigerator that doesn't make ice and lights and front panel doesn't work. The fridge wasn't set-up till May 1st. I paid $907.16 for the fridge at Sears. The parts are over $100.00 each. Please help.

I bought a Samsung refrigerator Model RF267AARS on 11.09.7 at Best Buy. Fortunately, I did take the extended warranty. The repairman just left after installing another new ice maker. This makes about the fifth or sixth ice maker that has been replaced because it will just suddenly stop working. I would never recommend this refrigerator to anyone. I have no idea what’s the cost of replacing the ice maker, but I suppose I'll learn very soon. The warranty expires on when I first reported this problem to Best Buy. After having the refrigerator for a few months and two ice makers later, I was basically told to live with it. I would recommend people who purchase items such as this to do so from an appliance dealer and definitely not from Best Buy. They are no better than the Samsung refrigerator.

The same thing has happened--about which many have complained with this product. There are plastic pieces in the ice from the ice maker. It's been repaired once, and it is still occurring.

I purchased a Samsung refrigerator on 8/07 and also purchased extended warranty from Lowe's for 4 yrs. A crack appeared inside the freezer door which is not due to normal wear and tear. Lowe's sent a repair person and he told us it is not covered under Lowe's warranty due to the fact that the freezer door needs to be replaced and they told us this happens a lot in Samsung ref. and we should contact them. I contacted Samsung and they told us this is due to normal wear and tear and we can send a repair person but we will charge you and we can then decide if it is wear and tear; however we are responsible for the repair man visit fee. They refused to accept the responsibility of Samsung to fix the problem even though the refrigerator is only 3 and 1/2 years old. The inside has a big crack and we have paid almost $1,700 for the refrigerator.

On 9/27/10, we purchased a Samsung side-by-side fridge (model #RS261MDWP) according to the receipt I'm looking at from Best Buy. We had a guy come out as soon as possible after we got it home because the filter area in the bottom right corner leaked. Under warranty, so it was free to fix. No problem. So now, a few months later, the ice maker has quit. I contacted customer service via online chat and he sent me to a link online to fix the problem. Once I read the page, I discovered that the fridge ice maker reset button looks nothing like the one I own. Plus, they have some other gel button listed to push that is non-existent in my model.

I bought a refrigerator RF267ABRS in June of 2009. The fridge now makes a noise so bad that you can hardly take it. No one from Samsung will help. I think it is the same problem everyone else has as now it appears to be not cooling as well in the fridge. I'm worried about the food going bad and we spent a lot of money on what I feel is a piece of junk. Samsung should refund our money and/or recall this product

I bought a Samsung Fridge 3 years ago. One year ago, it started having temperature problems so I asked the service technician to fix it. Four months later, it had the same problem and had the service technician fix it again. Another 4 months later, I encountered the same problem. I contacted Samsung in writing. They covered a one time only out of warranty service order. However, 4 months after, I had the same problem. So I contacted Samsung again in writing. I was told the Fridge is broken. $1200 for fridge, $200 in repairs, 3 years...hmmm...I think Samsung **!

I have a Samsung refrigerator model number RS2545SH that has problems with the refrigerator side defrost not working. After having a Samsung tech come out and look at the fridge, it is determined that the defrost, which is part of the "sealed unit" in poorly designed and is a known problem, is not working. When I contacted Samsung they said that this was not a known issue and they would do nothing about it. Has this been previously reported and what has Samsung offered to do? The refrigerator is basically not functional. I will say that it is 5 years and 5 or 6 months old. Warranty is 5 years on the sealed unit. I could accept this if it was not known that the defrost was not up to the necessary size needed.

Bought new Samsung Ref. at local Lowe's on Oct.28,09. Was delivered to our new home, which we closed on 11/16/09. Icemaker broke. I contacted Samsung on 10/26/10. They asked if I had receipt of purchase (I mailed warranty info to them after delivery in '09). I couldn't find my receipt but did go to bank and got copy from them were it was paid for with visa card but this didn't have model number on it, still wouldn't honor warranty. Went to Lowe's and was told they would get me copy of purchase, delivery info from their main office and would contact me in a few days.