Samsung Refrigerator Reviews

Samsung RS265LABP - terrible, terrible experience. We had an extended warranty for up to 4 years. Called a few months before it ran out for frozen food in bottom drawers. Drawers were bulging outward because back of refrigerator was frozen and bulging. The outward thrust of the drawers kept the refrigerator door from closing and the food on top warmed up and was ruined. The celery, lettuce, tomatoes, etc. became frozen. Over the last 4 years we have had 3 different servicemen come for a total of 5-6 service calls which translates to no small expense as the warranty expired. Basically all that is accomplished is a defrosting. One repairman refused to come back; he said Samsung refrigerators had "ruined his reputation." We keep a tea towel at the bottom of the refrigerator to keep the leaks from going out the door and on the floor. Never will we ever purchase anything from Samsung. They have ruined their own reputation.

I should have listened to myself and only buy made with pride in the U.S. products UGH! We bought a SAMSUNG model RS265TDRS for an apartment that we use only on weekends. With 2 people, I hardly think that fridge gets much use but I do stock it with meats and other frozen food. I happen to notice my dog was licking something at the floor at the bottom of the fridge and that is when I noticed the leak was coming from the fridge. I open the freezer and refrigerator and everything is melting. I thought I maybe left the door ajar earlier ? NO, I did not! Who is going to pay for the spoilage now? Is Samsung going to reimburse me for all the food that got wasted? I also got Samsung TV's , Range, Microwave, Dishwasher, the whole works! Am I going to expect those to break down anytime soon?

I contacted Samsung about how to take the glass out of the cover for the veg. and fruit bins. The tech told me to look at the manual, which I went to on the internet. He said it was on page 11, so I scroll down to page 11. I don't see it, he says he meant page 10. I go there. It's not there. Then he says "Go to page 33," so I scroll down to page 33, which is no help. Then he gives me a confirmation no. The person tell me she wipes up her spills right away. I tell her that is not the problem, the liquid got between the edge of the glass and the plastic. She tells me I can't remove the glass to wash it. If this is the case, I am so sorry I purchased this fridge. I will make sure no one I know buys this from Samsung. The water dispenser is a continual problem with dripping water even when no one is using it. When you put your glass under the spout for crushed or reg. ice, the ice keeps coming and goes on the floor. I guess you can see I am an unsatisfied customer. If you know a way to remove the glass, please let me know, since I cannot afford another refrigerator. Thank you.

Water is pooling under the deli tray then freezing. This is an ongoing problem. Husband has tried fixing this and can't find an issue. I have found several other reviews that indicate this is a design issue. Of course, my Samsung is out of warranty now. So I cannot get it fixed now that I see it is a "real" problem. We have bought several refrigerators over the past 5 years and each one has been a waste of money... Did research on Samsung and was supposed to be dependable... Not so! I will probably just buy ice and use coolers in the future, as no one has a dependable product these days.

I bought the refrigerator from Lowe's 5/5/09. Lowe's delivered six units before finding one with properly spaced doors. The first indication that I might have purchased a defective product became evident when the ice maker malfunctioned. There was a weekly ice jam inside the compartment. If it wasn't cleared, the ice was no longer dispensed. When kept empty the ice maker worked, dumping ice into the door with sound that could only be likened to that heard at a bowling alley. It would cause me to jump out of bed during the night.

I have purchased Samsung refrigerator model RT26ZBSS1/XTL on 2009. After using for 3 years it started giving trouble like cooling issue. I have reported this issue to their service engineer and he has replaced the thermostat and other item for the same. After using for two month it has started giving the same problem. I request other customer to not go for Samsung product.

This French door fridge was bought 2 years ago. First 3 weeks the ice bucket was not properly closing. The ice keeps getting stuck inside thus it would not make any if this is not physically pried out. They replaced the bucket and it was fine. Last week the cooler compartment stopped cooling (loud noise for 3 days that goes away when you open the door then it comes back again once you close it). I woke up that morning. It was just not cold inside so I asked my sister to keep an eye on it (don't know what to think of it since I was rushing to go to work).

Two Samsungs with same fridge cooling problem. I signed up with Zimmerman and Reed class action lawsuit.

We purchased a 20 c.f. French door, bottom freezer, Samsung Model RF217ACWP refrigerator on August 11, 2013. It was delivered to us on August 14, 2013. We are not happy with the continuous obnoxious noises this refrigerator makes - a very high pitched noise, a rattling noise that gets progressively louder, and a noise like water running. It is constant noise any time this refrigerator cycles through whatever the cycle is at the time.

I had the same problem with my Samsung fridge. Only had it for 2 years and it kept making these loud buzzer noises like the kind you hear on a game show when you answer incorrectly. And clunking sounds - and finally the defroster iced up and we had to unplug to thaw. Then it did the same thing again 2 weeks later! Had a hard time finding a service guy to come look at it - no one wants to deal with Samsung - said they get no support. Anyway had to order a new defrost unit - it took 6 weeks - I am not kidding! They replaced it when it came in and 5 weeks later - here I am again the exact same problem! I'm done with it - taking a $1,500.00 loss because can't afford to keep replacing the part. Buying an American made fridge this weekend. They make good TV's and cameras but have no clue about appliances.

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

We have continual problems with the evaporator coils freezing up. This seems to be caused by a serious design defect(s). The drain for the water defrosted from the evaporator coil during the normal defrost cycle will freeze and stop up, causing melt water to overflow into the crisper bins. The evaporator coil freezes over, causing the fan to stop, leading to temperatures in the cabinet being wrong. The vegetables in the crisper bins freeze, and the upper cabinet is too warm. The internet is full of complaints on this issue, and Samsung is hiding behind its legal limit on the warranty expiration.

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasn't worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. I've been purchasing 10 lb bags of ice. But, it doesn't even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowe's, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... it's not a Samsung and there will never be another Samsung product in this house.

I bought this Samsung refrigerator RF217ACPN from Lowe's in August of 2011. In July 2013, the display panel failed and made it impossible to turn off the unit or change any settings. I called my repair technician who ordered a replacement display. After being backordered for two months, the item finally came in and he replaced the item on the refrigerator. The replacement failed to fix the problem. I have tried contacting Samsung support and their website is horrible, their chat service abominable and when I did finally get to chat, I was told I would hear from Samsung in two business days. Nothing after 10 days. I cannot find any repair service that will work on this brand. Lowe's should not carry Samsung as the product is so bad. Wasted my money. Never again.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

Have the Samsung French door 25 cu. refrigerator. Started noticing water under crisper. $400 repair. Technician says he sees this problem on a regular basis and seems to be a design error! Contact Samsung to at least pay for the part and got the pat answer that it was out of warranty (true), however it's not a defective part but a faulty design. Googled it and got 4,690,000 results. Escalated problem as per Samsung to exec level. Was told I would be contacted in two business days. Two WEEKS later, no contact. I do recommend anyone buying this product.

Problem: Water dispenser began leaking immediately upon installation. Purged system of air but leak continued. Then within a week or so of use, the water dispenser began making a vibrating noise. The noise was in the area where the water line leads into the back of the refrigerator. Solution: After repair service made three attempts, one by replacing the water valve. This eliminated the vibrating noise for a day. The vibrating noise was continuous. The third service call was removing the water filter. There was no vibration or leaking when the filter was not in the refrigerator. The service repairman suggested leaving the filter out for a day then install a new filter. We installed a new filter the next day. It worked. We have been leak free and noise free for several days. So, if you have either of these problems or both, I suggest you remove the filter and install a new one before calling service. By the way, our service company informed us we would be getting a new filter from Samsung since the 6-month period had not been up on the filter.

We bought this refrigerator when we built our new home back in July 2012. From day one, the ice maker didn't work right. I found myself waiting for ice for what seemed like forever. As time went on, it made less and less ice. Then it stopped making cubed ice and it almost was the consistency of a snow cone. Then another issue with it spitting out a good amount of water before the ice would come out, leaving water on my beautiful new hardwood floors. Not to mention it usually got all over myself as well. One day I noticed that the door was not in the track, allowing the cold air to leak out around the doors. I thought this might be why we were having the ice maker problems.

This Samsung refrigerator was bought at Sears in winter of 2011. Model number RF266AEPN. Over the past year, we have had to defrost it twice for several days in order to let the ice melt and soak up the resulting water with towels. I clean the back lower area too but this has not been dirty. The problem starts with the back inside vents icing up and the fan begins to make noise. Eventually the temp rises. This is happening again after only 6 weeks. I have not contacted Sears or Samsung as I know it is beyond warranty but I plan to call anyway. I already know I will never buy another Samsung. I had a Kitchen Aid fridge for over 20 years with no problems. Time to go back to them or GE, I think.

Refrigerator model RS263TDPN/XAA was bought at Best Buy 4/17/2011 with service contract. Nearly from the start the ice in the ice maker clumped. We had about six visits from Best Buy repairmen who replaced numerous parts, including the motherboard twice and the ice maker, without solving the problem. Now 2 weeks after the last repair the refrigerator does not work at all.

I bought this refrigerator in 09 and DID get the extended warr., thank god for that. I have had nothing but trouble with it. Today they are coming out again to fix it. The back keeps freezing up. This is getting to be a pain. They said the repairmain will decide it can't be fixed. Well, all I say is I only have a year left on the warranty and it better get fixed right this time or I want another brand. Will never by this brand again.

We bought the French door refrigerator from Lowe’s in Jan. 2010. This year rust came through the paint around the edges of the ice and water dispenser. I feel like they should have to fix this on a 2000 dollar refrigerator. They apparently painted over the rust in the factory. I want them to send someone to fix this problem. We should not have to pay to have this done.

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not.

SAMSUNG RSG257 REFRIGERATOR - I paid almost $2000 and after 2 years it has fallen apart so bad that my beautiful wooden floor is getting destroyed because of the faulty, cheap, mechanics of the water and ice machinery. I called them and being out of warranty so it has to be replaced is a job well done for their engineers and they know it. I want the world to know how awful this product is and the people who won't back it and lie about what it's capable of. There is so much corruption and this corporation is no different! I need a new machine and expect no less.

I bought the refrigerator from Lowe's a few years ago. The model is RFG297. It froze the foods inside the refrigerator. The cold water flow is not working. Ice will be built up in bottom of refrigerator. It is the worst refrigerator which I have ever had. How can I fix it?

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

Samsung French door model RF26VABPN. Water laying in bottom of refrigerator January 2013. Called Samsung and set up appointment with their recommended appliance company in central Florida. Service tech came out and said this is a common problem. The defrost thermistor had to be replaced and a piece of sheet metal had to be attached to the evaporator heater to conduct some heat into the condensate drain below the evaporator. The problem was analyzed as condensate generated during the defrost cycle refreezing in the evaporator condensate collection pan and also in the condensate drain.

We purchased a refrigerator from Samsung in late June at Lowe's. From the moment it was set up, its ice bin and chute have frosted over. I called and Samsung sent us new parts after refusing to set up a service call even though I told them the ice maker was not the problem. After the new ice maker didn't fix the problem, I called again. A service call was set up and we needed a new trap door for the ice maker/water dispenser. That took two service calls and three weeks. Now, the water dispenser leaks out of the area behind the ice maker dispenser and the lights on the display panel are starting to not work.

I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You can't make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...

I bought Samsung RF266AEPN in 2010 in Sears. After warranty run out, I experienced the following problems: 1. Left middle shelf plastic frame is cracked - noticed after about 1 year - contacted Samsung - they refused to send another shelf. 2. Year later, left bottom shelf support is cracked/broken - not sure how long before it falls off completely. 3. Inside water dispenser broke off - the lever attached to the valve inside was hinged on the piece of plastic (BAD design!) that finally gave up after 3 years.

In March of 2012, I purchased a Samsung French Door RF217ACPN as a replacement for my previous Samsung refrigerator that had a freezer on the bottom but no French doors. Both of these products had to be serviced and when I ran out of the warranty on the first one, I opted to buy a new one because I was not going to be paying out of pocket to keep repairing. Anyhow so now my 2012 model is not keeping items in the fridge portion cold along with a front wheel that does not work, a metal vent plate that does not cover the bottom half of the fridge and now the insulation in the door., I am told by the repair team, is not supposed to fold into the side of the door when it shuts. The Retail Company I bought the product from is doing their job under the extended plan, but I have to wait for the parts 9-days.

We purchased a Samsung refrigerator, model RF261BEAESR, in October 2012. From the very beginning, it has popped at all hours of the day and night. Not just small pops but loud enough to wake us up in the back of the house. I have had three techs out sent out by Samsung and have received three different reasons for the popping. The first didn't know what the problem was, the second said it was a thin sheet of metal inside and pops when the fridge freezes and defrosts, the last said it was the compressor and this was normal because it was energy efficient. Samsung even requested me to record the sound which I did so the tech could hear it since it hadn't made the noise when they came out. I am still trying to get this resolved. I am very upset over this fridge. I will never buy anything else that has the name Samsung on it.

I installed a Samsung refrigerator 15 months ago and now it keeps flipping into demo mode. The freezer seems to work but not the main Customer Service said they can't extend my warranty to cover this one issue because it has been out of warranty for too long. Seriously, 3 months for a $2400.00 refrigerator. Of course, I am going to pay to have it repaired. I advise anyone considering a Samsung fridge not to or pay for the extended warranty.

We bought our refrigerator about 4 yrs. ago, and have had nothing but problems from day one. The ice machine broke twice. The refrigerator froze up and filled with ice in the back, and had to be serviced. The water dispenser broke. The fridge fan broke. Now the freezer is out. It was under warranty at first, so all the repairs were taken care of. However, now the warranty has expired, and I couldn't get the company to extend it. So, we are having to pay for this stuff. Searching the internet has shown that my problems are not unique to us. It is a problem others have had, and there is a lawsuit going on. How disgusted that makes us. Samsung customer service reps are clueless, and of no help. I will not buy anything from Samsung again. Too bad they charge an "arm and a leg" for they're junk!

We purchased our refrigerator in August of 2010. The refrigerator side has failed cooling 4 times in three years. Each time, the technician comes out and repairs it by replacing the same control board and coil heater unit. Each time, it cools fine for 8 to 10 months. Then it fails again. Same failure. They are not addressing the real issue, just replacing the failed components. The cause of these failures is not being addressed. The last technician even said there was a defect in the design. What can be done about getting Samsung to own up to this.

Purchased a Samsung French door refrigerator 16 months ago. It was pricey but it was a smaller refrigerator that fit well in our kitchen, and based on reviews on Consumer Reports thought it was going to be great. First problem is the door handles. Any slight bump of a dish going in the fridge chips off the black paint leaving white marks. Then I started noticing water in the bottom of the bins. After 13 months, the refrigerator stopped cooling. Of course, the year warranty was up, so I was responsible for the cost. Called Samsung and they said I would hear from a repairperson within 48 hours.

Same problem as hundreds of others! A beautiful $2200.00 problem! Only 3 years old and nothing but problems! Freezer works fine, but fan freezes up so the fridge stops cooling. Never trust the temp, bought 2 fridge thermometers to keep in it and watch them constantly! Lost lots of groceries, had a new control board put in to fix the problem, but after 2 weeks had to thaw it again; now after only 1 week, it’s happening again. Is there a fix or do I go buy a new one? Would like to join a lawsuit with others!

We purchased our Samsung Model RS261M Side by Side Refrigerator in May of 2010. By August of 2013, it quit, after leaving the smell of burnt electrical components. We purchased it from Sears, so we called Sears to repair it. The Sears repair person stated that the main circuit board failed, which would be a minimum of $400 to replace, and that likely it would need other sensors or motors. He stated that the Samsung 26 CF refrigerator is infamous for poor quality and reliability. He stated that the compressors go out often and that many times Freon leaks out of the system, in areas behind the cabinet that makes it impossible to repair. He recommended against the repair and advised us to purchase a Kenmore brand.

I still need to call to have serviced. I'm waiting 24 hours to make sure it will happen again, as that was on recommendation on Samsung site. But the water lines seem blocked with ice so I'm sure it will. I'm also having difficulty putting the drawer back in after cleaning. :( So disappointed I didn't read others before purchasing. Have had fridge for 8 months.

In 2011 we purchased a Samsung French Door refrigerator based on the twin cooling system. I love the French door style but the paint peeled off one of the handles within the first 90 days. I contacted Samsung and they told me it was a maintenance issue and it was my problem. They referred me to a parts supplier and I was prepared to buy a new handle (I had no choice) but none were available. They were to contact me when they had one. Now they are discontinued and I can't find one anywhere. I spent over $1,000.00 on a refrigerator that looks TERRIBLE.

2009 Samsung Refrigerator - Multiple outages of the refrigerator due to fan being blocked by ice buildup and one occasion of the freezer failing for same reason. Problem occurs every few months requiring thorough defrosting. Most recently, the ice maker has stopped working and the temperature indicator is wrong. All very similar problems to those described in other posts on this site.

Ice start to build up in the bottom of the panel in the back of the freezer. I had to remove back panel, use hair drier to remove ice and make sure drain was not clogged. Worked fine for about 3 weeks and repeated. Do a lot of research on this problem and called Samsung. Response was that fridge was out of warranty and that any repairs would be at my cost. I insisted of the many reports of problems in the defroster, evaporator, sensors and even faulty tray reported both here and UK and inquired about whether this was an well known problem and if there was some form of solution or repair. Response was that I would be responsible for all repairs and was given closest authorized repair close to 35 miles from home.

We bought this refrigerator new on 07/24/2011, and on 03/27/2012 while we were at home we heard water running all of a sudden. We went into the kitchen and water was flowing out of the ice maker. We quickly shut off the water to the house and then moved the unit out and turned off the water at the wall. Because we were there and heard this, we prevented $60k to $70k in water damages. Most of our downstairs flooring is wood. The refrigerator was fixed under warranty by a Samsung contracted service organization.

The freezer is working... For now. We woke up this morning to warm milk. The refrigerator side is not working. Spending Sunday morning defrosting the whole back panel that is frozen up. This is totally unacceptable. My old refrigerator, a Kenmore, is in garage it has been working great for the last 10 years, not one problem ever. It's coming back in the house today.

I have posted earlier about our Samsung refrigerator and check this website now and then to see the complaints pouring in. Recent reviewers have also discovered what we have after our refrigerator started having the water build-up after two years. If you take everything out and defrost the refrigerator completely for a day or two using fans, hair dryers or the sun, you can plug it back in and use it for about two to three months. A simple defrost will not work. There is so much ice built up in this refrigerator that it needs two to three days to totally de-ice.

Four days ago, wife went for ice cream and all items in freezer were melted, ice cubes and all frozen items melted. There are only 2 adults in this house and we eat out all the time so this appliance is not abused, opened and closed 500 times a day by 5 kids. Wife calls Samsung and gets the run around from someone reading a card...do this, do that, and next day, thanks to the idiot, the temperature had gone up another 10 degrees. We called again and again, got another idiot reading off another card that could not give any usable information, and the best they could do is set us up with a generic all-brand appliance repair private contractor whom, after checking the c/o's against him, sounded shady.

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so we've had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now we've emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasn't been coming on at all, so something obviously happened. Hubby pulled it out and didn't notice anything, but after reading all these posts, I think we're facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

We spent over $2,600 on a French door refrigerator with the freezer on the bottom, and after a few months it was delivered, had frost buildup in the freezer. This is due incidentally to an extremely poor design of the sealing gasket around the door.

Purchased the Samsung refrigerator Model #RSG257AARS on March 28, 2010 from HH Gregg. July 22, 2013, the refrigerator stopped working. We had never received a written warranty. Looked on Internet at Samsung website and it said there was a ONE-YEAR warranty. Called a repairman. Compressor was bad. Cost of repair approximately $1200. Cost of service call, $80. A couple of days later, the repair company called and said the compressor was under warranty and they would fix it. August 23, 2013 refrigerator stopped working a second time. According to the repairman, Samsung products are JUNK! We looked at Consumer Guides before purchasing and this refrigerator was at the top of the list. Why? I also found (on the Internet) a class action suit filed against Samsung for their shoddy refrigerators. Repairman said Samsung is flooding the market with products that are untested. We have a 45-year-old General Electric refrigerator in our garage that is working fine. That is where our food is right now.

I purchased several Samsung kitchen appliances from Lowe's in July of 2011. They are very attractive to look at. However, not quite two years after purchase I noticed the back wall of the refrigerator was icing up. I checked to make sure the items in the refrigerator were spaced well and not blocking the vents where it was icing up. After a number of attempts to stop this action, I called Lowe's. I was told that since I had not purchased the extended warranty, I was out of luck. They did send an appliance repairman out who looked in the refrigerator and called Samsung Tech Support.

I bought a new Samsung French Door model RF197ACWP refrigerator on July 24, 2013. The day after delivery, I discovered the freezer was freezing everything rock solid including my ice cream and it was showing frost on the drawer front. I called Customer Service and their response was to more or less slam the freezer door a few times. On the fourth day, I called again requesting a service rep to come out. I contacted the suggested repair service and they came out the next day only to have the rep say that there was nothing wrong with the unit. That it was set up to the Samsung specs. The ice maker then overflowed, so the ice maker has to be shut off every 4 to 5 days.

Samsung Refrigerator purchased 60 days ago. Purchased from Sears. Tech came out since the flapper didn't work causing an ice crystal buildup from the ice dispenser inside. Sears brought another Samsung and it was very noisy and took two days to get an ice cube. Sounded like it was going to take off like a plane. Now Sears brought another Samsung. I love how it's very lit up inside and the design is sturdy and pretty in my Kitchen. But I am tired of seeing Tech's and constantly removing my food and setting up a schedule for the exchange isn't easy. Well this third one sounds like it's in high gear when running. UGH!! Thinking of getting a Whirlpool. So far Sears hasn't given us any problem..... so far. We bought the extended warranty. Good thing.

After 2 years, we started having trouble with our Samsung double door refrigerator freezing up. We had a technician out to fix it and he replaced the whole back panel. It worked for a couple of months and then began to freeze up again. The same technician came out again and we were chatting about what was happening and he suddenly realized the problem was that when you close the front doors, the piece that seals between the doors was no longer turning properly in the slot to seal between the doors, but rather just staying straight ahead leaving an opening where warm air could enter and the fridge would work overtime.

The top wire shelf is held in place by the slides built in to the plastic side walls. The service tech came with a new shelf which also fell out. He stated that the wall between freezer and refrigerator was "concave" behind the plastic, pulling the shelf support over, and there was nothing he could do. Samsung "Executive Customer Relations" held fast to the one year warranty. My claim: this is a manufacturing defect going back to "day one" (the fridge is a lemon) and Samsung should remedy regardless of the timeline.

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

2 months after buying our Samsung refrigerator, the LCD screen started being very intermittent, then finally froze up on the water dispenser. 2 web based requests, and at least 10 phone calls to Samsung, and I am still getting the same runaround as posted by others here. STAY AWAY FROM SAMSUNG, PERIOD!!!!!

Bought this model several years ago and it worked fine for about the first year. Now, same problems as everyone else. Water builds up under the "Cool Select Pantry" door and the back panel freezes with blocks of ice coming through any holes. We have had 2 appliance repairmen, including one specifically for Samsung products. Hubby has ordered parts from Samsung to even try and fix himself. The fridge will work for about a month or 2 and then it's time to defrost and clean out the water build up. So, every 2-3 months, we have to empty the fridge, set up the hair dryers/fan inside the fridge, get ice and coolers to keep our food cold and spend a day defrosting and draining the water out of the fridge. Samsung is totally, absolutely useless. Repairmen are at a loss. This is a lemon for sure. So disappointed as before buying we checked reviews, etc. But, I guess it was a newer model so the "true" reviews weren't out yet... but boy are they now. Such an expensive lesson for us, not to ever buy Samsung appliances... EVER!! Worse even, the company won't stand up for its products.

Approximately 11 months ago I purchased my first and last Samsung product. The refrigerator, rated high by Consumer Reports, is leaking water into the crisper and pooling underneath unless removed daily. Mold builds on the door seals. There is frost in the freezer. I purchased the refrigerator from Sears, and fortunately, it is still under warranty. The Sears repairman came out and stated this is a flaw with the refrigerator. He ordered the necessary parts, which have arrived from CA. However, the repair will not be completed for several weeks--scheduling.......

I purchased a 26 sq ft refrigerator in 2010. It had worked great until about 2 months ago. Water started building up under the crisper tray. I cleaned it several times and it slowly came back. About a week ago, the water buildup increased. Water ran across the freezer door and ice built up around the seal, allowing air to enter the freezer. Frost started forming inside the freezer. I took the food out and put into coolers with ice. With help, I moved the refrigerator outside and allowed it to defrost completely. The vent cover at the back of the refrigerator was removed. The drain tubing from both the freezer and refrigerator was removed and cleaned.

I bought a Samsung refrigerator from Best Buy approximately 6 MONTHS AGO, which I paid a higher price than other brands. I was willing to pay a higher price for a better quality refrigerator. To my surprise and disgust, the Samsung refrigerator broke down. According to their tech, the compressor, which runs the whole thing, is KAPUT!!!! I had other brands before and not one gave me a problem for at least 10 years or more. I have the GREATEST REGRET OF BUYING SAMSUNG! I will never buy any of their products again!!!!!

We had our brand new refrigerator delivered yesterday. This morning realized the refrigerator part was really not cooling off enough. Checked the degrees in it and it registered 50. We called Samsung and was told we had to go through where we purchased and they in turn contacted Samsung. Samsung at first tried to say 50 degrees was acceptable. We went down to Home Depot with the manual and asked where does it say that.

We bought our refrigerator in 2010 from Sears. It is a side-by-side and we were told "best fridge ever". It was pretty but started having problems immediately. We now have the technicians from Sears come out about every 3 months. We bought the extended warranty thank goodness. I do get tired of seeing the technicians but it sounds like an airplane is trying to take off in my freezer - lots of frost builds up - just a real piece of you know what. Every time they come out, they replace the same thing. When my warranty is up in 2015 I will no longer be doing business with Samsung or Sears. If I had a gun I would shoot it. This is the WORST APPLIANCE I HAVE EVER PURCHASED!!! Samsung should be ashamed.

I can only repeat what these other unhappy customers are saying. I have managed not to call a serviceman and have relied on internet solutions. I've had my French door model for 2 years and I have to defrost it about every 2 months. I love the way I can pack a lot of food in it, but I don't have time to fool with this. Usually after 6-8 weeks I hear the noise and here I go getting out my ice chests. This last time was worse and the whole back panel of the refrigerator got frozen. It had dripped down into my lunch meat for a couple of weeks before I realized where the water was coming from. It ran OK for a week and then the noise came again. Now, the temperature is 58, and it says the freezer is -2, but it all my frozen boxes are wilted, and no ice. It's been the worst appliance by far that I've had as far as problems that are too expensive to get fixed, and time consuming for me.

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):

I have had this refrigerator for a little over an year. My unit started make loud noises and stop getting cool. I had an repairman come out and he advise that this Samsung brand always have problems with the cooling unit. It had froze up. He took the panel down and defrosted it. Now 2 months later I am back at the same issue. Now it's a bad odor and hot. The freezer is all good. This is crazy. After reading all these complaints I know now that I am going to have to replace my unit. I should stuck to my Whirlpool brand which last me for over 15 years and I only got rid of it to upgrade to this or shall I say downgrade. Samsung rs263tdb.

Terrible experience with Samsung and Sears. Refrigerator has design defect. Water Leaking in crisper drawers, gasket molded, door spring broke and handles paint peeled, and evaporator cover would not seal in first 10 months. Samsung and Sears will not replace this lemon. We will NEVER do business with Sears or Samsung!! We are moving this out of our kitchen before it ruins our wood floors and we have more expense. The worst refrigerator experience in our 43 year marriage. Sad day when companies are so worthless. Looking for class action suit.

Samsung RF263 French Door with bottom freezer - We bought this less than 3 years ago. The first BRAND NEW fridge we have ever purchased. We got it because it was supposed to be excellent and we were told that Samsung is reliable. I'm a teacher who spends extremely long hours at work and my husband travels for his job. We NEED reliable. The first few months, I noticed mold in the door seals. Weird, I thought. It seems like the seals on the doors are not very good, then -- and then the freezer would build up all kinds of horrible frost on the outside AND inside of things. It would do this off and on for no rhyme or reason.... Then, a few weeks ago, everything in the back of the fridge started to freeze. Not a lot, just a little. I checked temps, etc, moved stuff around.

I bought a Samsung refrigerator in February of 2007. In 2009, it froze up under the plastic wall in the back, making it impossible to close the door. I paid a repairman $200.00 to come and "fix it". He put on a new thermostat, cleaned the coils, defrosted everything and put it back together. 1 year later I had to call him back because it did exactly the same thing. Another $150.00. Then in March it did it again. I called a different repairman, thinking he might be able to truly "fix" the issue, and he told me straight up that Samsung refrigerators have one fan for freezer and fridge. It's a bad plan, it doesn't work and you can't fix it. Lucky me. Well, it happened to me again today, so, now every 2 to 6 months I have to take my fridge apart, defrost it and put it back together. It's a great plan and Samsung is of no help at all. Too bad so sad, but I won't be buying ANYTHING Samsung again... EVER! I've posted on FB and continue to tell all of my friends what crap they sell.

Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldn't activate the electronic circuit board. We couldn't switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and it's still not fixed. That's after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support I've ever experienced by a long shot.

I received a brand new Samsung refrigerator model: RF263AFRS, purchased from Sears in February 2011. Despite appropriate care it failed the summer 2013 (two years!). Neither Sears nor Samsung offered to stand for the quality and the consumer's concern for the excessive noise (now clearly audible through the entire two storey house!). The cooling also seems to be an issue. I am in the process of confirming the latter with an internally placed thermometer. I called both the Sears and the Samsung representatives: it appears they are not willing to investigate their failure to provide a quality product expected to perform up to expectation for at least 10 to 15 or more years similar or better than the "old" fridges we still own. There is something wrong with quality of Sears service and product from Samsung. Consumer be aware.

Refrigerator #RF217acpn began leaking water into vegetable drawers 6 months after purchase. Samsung sent technician twice and I was told problem was repaired only to have the same issue 3 months later. Samsung now refuses to accept responsibility for this issue and will not cover costs for needed repair.

Samsung Model # RFG298HDRS/XAA / French doors and bottom freezer - Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause... Same thing was happening to our Samsung refrigerator, until water began to build up in the line and pour out. I had to turn the water off going to the refrigerator. The water valve is leaking. There is a Service Bulletin with Samsung... A S C 201 202 22 002. There appears to be a problem with the Valve Assembly and will need to be replaced along with the control board. I have only had the unit for 2 years. Disappointed with this product.

We have Samsung French door refrigerator. We have had it for about four years. We are starting to have a hard time finding a water filter. We have tried several brands and none of them fit. Someone told me that Samsung has changed the connection for the water filter and newer filters won't fit the older model even though it says it will on the filter. Does anyone know if this is true? Our model is RF267AARS.

Samsung created their vegetable drawer with a seam at the bottom front, where two pieces of plastic come together. Over time, debris gets in there, and there is no way to clean it without disassembling the drawers. The drawers do not disassemble. Samsung's response? Buy new drawers. Model RSG257. No more Samsung anything, ever!

I purchased our Samsung French Door Refrigerator from Lowe’s under 2 years ago. Approximately 6 months ago I noticed what looked like possible spaghetti sauce splatter on the front of the fridge and when I went to wipe it off realized it was rust. At the time the refrigerator was approximately 1.4 years old, had been kept inside the entire time and we cleaned as instructed by the Lowe’s employee when it was purchased. We did not purchase the extended warranty but I called the Samsung Helpline thinking they might offer to replace the doors as rusting doors seems like a clear manufacturers defect in my opinion. I was told that this fell under cosmetic issues and therefore there was nothing they could do for us except offer to send a technician to look at it.

On March 26, 2010 I purchased a Samsung white refrigerator (MODEL # RSG257AAWP) which I just loved the look. Unfortunately there are problems with this refrigerator. 1. There was a problem with the ice maker in the first year. PACIFIC SALES replaced the ice maker as they knew it was defective. 2. Now the side door rack keeps falling off???? So I can't use it. 3. The front door is rusting and spreading down the whole door??????? That is a major problem. And ugly too. PACIFIC SALES is out of the picture. They told me I have to contact SAMSUNG. SAMSUNG needs to be responsible for their defective product. One UNHAPPY CUSTOMER.

This an update on my trouble getting my Samsung refrigerator fixed. It's been going on for 6 weeks now. Granted we have been out of town for 2 of those weeks. First attempt to fix it was to replace the computer board ($375). This took almost 2 weeks due delay in getting first one that was on backorder and was defective so another had to be order. This didn't work. The repair people came back out and decided that it was the cooling fan BUT the fan is manufactures discontinued, so we have to buy the whole cooling panel of $180.

Samsung French Door Refrigerator - Our refrigerator is 6 months old and I noticed that a film appears in the bottom of our glasses when we use the ice and water from the refrigerator door. The film appears to float. I tried just using the water and then just getting a glass of ice and noticed the same film. Is anyone else experiencing this problem?

I bought a Samsung refrigerator that stopped working after 2 weeks of use and was told by the Home Depot that they couldn't replace the unit and that I will have to call the manufacturer which is Samsung. I do so ... After talking with Samsung I was told they won't replace the unit even if it was a day old and that their policy was to repair the unit and if they were unable to do so only then would they consider replacement... It's really hard to buy any type of appliance and have it malfunction after a few days' use and have to have it repaired... I think that's so wrong. SHAME ON YOU SAMSUNG. Totally unsatisfied customer >>>BEWARE of SAMSUNG. Will never buy another Samsung product...

After purchasing my Samsung ref, 7 months later, found spots all over the 4 doors, which we believe to be rust coming through. Called Samsung several times. Told it was cosmetic and not covered by the warranty. They had a service tech come out and look. He rubbed Bar Keepers polish over some of the spots and now it looks even worse. After numerous phone conversations with Samsung, they will not stand behind their product. No more Samsung products in our home!!!!!!! Beware!!

Sears has recently advised me, after telling me I was to receive a replacement for this lemon that they will not honor the replacement offer. I received 2 confirmations by phone on this and they (SEARS) sent a service person over to do the return report. I awaited Sears to arrange the replacement BUT instead they reneged after I called them to find out status. Some malarkey about, "We don't take fridge back due to faulty ice maker issues"... even though they replaced or fixed it several times only to have the problem recur.

Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause.

Died 3 times in two weeks. It's a defect Samsung knows about. I use insulin, this could be a bad scene for me. Samsung is being sued they knew of this problem. Shame on them!

We have a Samsung RS263 with French doors. We keep hearing a sound like a fan clipping something. Called Samsung toll free number and got told basically to call a authorized service center and get a technician out. We live in rural Saskatchewan 30 minutes outside of Regina. When we asked who was the authorized rep for our area Samsung couldn't tell us. I finally suggested to my wife to unplug the fridge for a while because to me it sounded like the fan was hitting on some frost or ice buildup. After a couple of hours we plugged the fridge back in and the problem was gone for a day or two, then reoccurs. We had a few fridges in our lives and this is the first and last time we will ever buy any Samsung product.

Samsung RF266 - Samsung is selling garbage for thousands of dollars. Their appliances may look nice, but that's as much of quality as you will get. When we first purchased our house three years ago, we decided to buy Samsung appliances. Between the refrigerator, dishwasher and the dryer we spent close to $7,000. This last month all three products have broken down and essentially turned into sidewalk garbage. First, the dishwasher ($400 in repairs - problem: circuit board; second, the dryer ($400 in repairs - problem: burned motor) and the final blow.... a $3000 dollar refrigerator, $1000 in repairs - problem both circuit boards. Let me be very clear about something, I do not have $7000 to spend every two years because a company is selling faulty products. The customer service is one of the worst I have ever come across. The fridge is not cooling and cost me hundreds of dollars in wasted groceries. My six year old got sick from eating a yogurt and spent two days in bed vomiting. Samsung denies any responsibility. It's shameful.

Samsung refrigerator three years old. Defrost every two months. Paid 370 dollars to get fixed. Keeps freezing up and spoiling food. Got fixed and STILL freezes up in back and fridge temp goes up to 55 and won't cool down. I can't even buy milk! And I paid 2000 dollars for fridge. Samsung won't back fridge! Says it is not a serial number under recall but does EXACTLY what recalled ones do! I'm so sick and tired of spoiled food and lost money and worrying my kids will get sick from from this ordeal on fridge!

We too bought a Samsung RF266ABRS/XAA - this is a French door, bottom mount fridge in September 2009. Though I have been happy with the "design", mechanically this system is problematic. We have consistently had issue with the water pooling/freezing under the deli drawer. The Twin Cooling panel on the inside/rear of the unit was replaced in 2011 and now again in 2013. Our service rep told us the unit has a design flaw in the way it seals. Both times have been out of our pocket though I will be pulling my warranty information as it sounds as though another writer says it MIGHT be covered under a 5 year warranty for the Twin Cooling system. I won't even THINK about another SAMSUNG and will be careful to ascertain if the next "brand" is manufactured by the same outfit. Oh yes, this time our ice maker went out as well.

Quality, Repair and Customer Service Problems with Samsung RF266 - Our fridge stopped cooling 4 weeks ago. We called our home warranty for service. The authorized repair person was hired through Sears who showed up in week 2. The repair person notified us that the issue is with twin cooling system and it is a known issue. He added that to identify the leak, he needs to use a die test developed by Whirlpool. However, Samsung will not let them use this troubleshooting tool. If used, it would nullify Samsung's 5-year warranty on the twin cooling system. So $225 later, we were told to contact Samsung for repair. We ended up calling Samsung Customer Service three times. First time, they told us to call the same repair shop (A&E Factory Service). We said that A&E had already been on site. Then we were given the phone number for a second shop. That shop (Affordable Appliances) would not return our calls (5) or Samsung's (at a later time). Next time, we were told to call another repair shop which ends up being a Samsung TV authorized shop.

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Do not buy any Samsung product in Scarborough, Ontario. If you do, double-check first if they have any service technician in your area. I bought a fridge, model RB194ACRS, and after one year, my fridge stopped working. I called Samsung and they told me that they cannot fix my fridge because they don't have a service technician in our area. Samsung company, if you don't have service in the area, then stop selling your product. AGAIN, DO NOT BUY Samsung products!!!

Bought a Samsung fridge about 2 years ago. After one month, the ice cube maker stopped working. I contacted Samsung and with much ado, they came to conclusion that they didn't have any service people in our area and would replace the fridge. This took about 8 months. When we received that fridge, it was about 3 months and the ice cube maker stopped working. We called Samsung and they said the warranty had expired and they couldn't do anything. 3 months later the top half of the fridge went belly up. I spent $1,400.00 for a fridge that lasted 2 years.

I called Lowe's for service and they arrived three days later. The freezer quit cooling and also the refrigerator's 4 compartment unit. They said it was low on freon, but problem is it takes 4 to 8 hours to cool and freeze. 12 hours after done it finally got to proper temps (-2 and 38). 6 hours later I unplugged it to move back where it was and when I plugged back in, the temp on the freezer went to 52 degrees and refrigerator to 52 degrees. After two hours the refrigerator is back to 38 degrees. Freezer is still 52 degrees. This doesn't sound like a good scenario because if the power goes off, it will do it again which everything in the freezer will thaw.

I am not sure if I got a lemon or if this is a widespread problem, but we bought the Samsung Fridge (model RF4287HARS/XAA) in November 2011. The middle shelf on the left door, as you face the open fridge, which is adjacent to the ice maker, cracked after a few months. The crack was minor but spread over time. We barely used the shelf and could not figure out how it happened. We ordered a replacement shelf (under warranty) in Sept. 2012. It had been a problem for months, but that is when we got around to it. The problem recurred very soon after getting the replacement shelf.

I had the refrigerator for about a year when I poured milk for my cereal and I noticed it was spoiled and there was a bad odor in my refrigerator. Come to find out, the coils had frozen over. I called a repairman and he told me to unplug it to let it defrost. It worked for about a month and it continues to freeze every few weeks. After reading the reviews, I don't want to lose anymore food so I'm just going to invest in another brand.

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

We purchased a Samsung fridge freezer from eBay, which we were very happy with. It seemed a great bargain... One day I realized I had given the kids sour milk on their cereal as the fridge had stopped working. We called out the service technician who defrosted the back with a hair dryer as it was completely frozen and the fan was locked solid with ice. When the fridge stopped again a few months later, we thought we'd save the call out fee, etc., and do it ourselves. A couple of months later, and again. Do we have to pull the fridge apart for a couple of days every month or so?

I have had issues with my four-door refrigerator the last 6 weeks. We had noticed the frozen foods weren't quite as frozen as they should be and then the ice maker stopped dumping ice. I had noticed previously that the ice in the holder always froze against the right-hand side of the bucket and would stop dispensing ice. I then noticed the ice maker would fill with water and would produce ice but never dumped it. I hit the reset button and it worked perfectly. It never would begin "normal" ice production on its own, and I had to continually hit the reset button for ice to be dumped ever two hours.

I purchased a Black Samsung bottom freezer RB215ACBP and last year noticed the loud noise and the water in the veggie drawers as well. I also noticed the freezing under the drawers if it’s not frozen, it’s a ton of water. I called last year and customer service SUCKS!!! They were no help and told me to have someone come out and told me the motor was still under warranty. BUT if it’s not the motor, I would have to pay for the service call. Are you kidding me!? I was very displeased and to see all the complaints, I am very dissatisfied. And you would think Samsung would do something about this knowing there are so many complaints.

On March 10, 2012, we purchased a French door black counter depth refrigerator 17.8 cu ft model rf197acbp. About a month ago, we noticed water in the bottom of the fridge - I thought maybe someone spilled something. I cleaned it out with 4 bath towels, and now it’s filling up again. I called Samsung and was treated with “what do you want me to do about it” attitude - you’re two or 3 months past warranty - it’s your problem. I asked him if he heard anything about this problem before and he said, never, I was the first. But I was horrified when looking at this site. Come on. Are there not laws protecting us from 1-year appliances? The last refrigerator was 22 years old, cheap and an Amana.

One year after purchase, just after the warranty period finished, we found water freezing under and in the vegetable drawers. A month later we realized the paint was peeling off the handles. Searches online indicated other customers with the water problem had multiple service calls with no solution. Thinking that perhaps Samsung had found the solution since those calls happened, I tried contacting them. Since I had read of the same problem and the cause, I defrosted my fridge and was able to describe to Samsung exactly what was happening... but they wanted to send a service tech and charge me for the visit. I did not want to go through the useless repairs that other customers have gone through with no guarantee on their repairs, so we have not had a repairman.

Samsung Refrigerator RS2530BBP - We purchased this refrigerator from Conn’s Appliance in March 2009. About 4 months ago, we noticed that the refrigerator compartment was not cooling. We researched the problem on the internet and found a lot of people had reported the same problem with this particular model. Following the suggestions on the internet, we removed the panel in the rear of the freezer compartment and found the evaporator core was completely covered in ice. We used a hair dryer and melted the ice. This resolved the problem, but only temporarily.

I purchased a Samsung refrigerator 9 months ago from the Sears home appliance store. Just over 3 weeks ago, I noticed the freezer wasn't cooling. When I called Sears, they informed me that a technician would not be able to come out for 10 days. If I wanted someone sooner, I would have to call Samsung. Samsung sent out a tech within 3 days who said there was a leak and more than likely it would break down again until they can find the source of the leak. Just over a week ago, the freezer stopped cooling again. I called Samsung and they told me that I had to get in touch with someone to repair and I would be compensated, but they had to be certified to work on Samsung. I called the same company that came out before, who, as of 2 days ago, no longer deals with Samsung and 2 other companies who won't work on Samsung at all. I'm stuck with a $3000 refrigerator that was purchased less than a year ago with an extended warranty that no one, including Sears or Samsung, is willing to fix!!

True to the numerous cases about which I have been reading, rust spots have appeared EVERYWHERE on my Samsung RF267 model stainless steel refrigerator. I took the issue all the way to Samsung North America hearing cosmetic issue repeatedly. I convinced Samsung to provide a service call by their chosen contractor to evaluate the issue, with the caveat that I would pay IF their appointed representative disagreed with the cosmetic issue reason. I was supremely confident and their rep agreed with me - the rust cause was not due to any customer cause. But even with that on-scene evaluation, Samsung will not replace the doors with any type of rust guarantee. I have asked for replacement with a guarantee OR a refrigerator replacement with a new warranty, and they will do neither.

There was water and then ice in the bottom of the refrigerator, freezing of veggies in the left side crisper drawer and freezing of the water line to the dispenser in the door. We replaced the ice maker, electronic control board, and water reservoir warmer to no avail. I called Samsung to no avail. Unit was bought on November 24, 2009. Lowe's appliance department manager says he has processed Samsung credits; Samsung executive customer service rep denied such a program exists.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and they'd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, it's not Samsung ever again.

I would like to prevent others from going through the same disappointment (anger) of trying to obtain service on a Samsung refrigerator. When I bought the refrigerator 6 years ago at Lowe's, I was told I would have service. After one week of many phone calls to Lowe's and Samsung (a loss of all food in the freezer), I have a message on my phone today that they do not have a repair person in my area and I am to find my own person to repair my unit! Not to mention that a 6-year old refrigerator with minimal use is broken. I will never buy another Samsung product.

In September 2009, I purchased the whole 9 yards of Samsung. I purchased the microwave over the oven, the oven, the dishwasher and the refrigerator - costing me a total of $6000... Last year, I replaced the microwave, and I learned my lesson and purchased the extended warranty.

SAMSUNG MODEL 268ABBP/XAA - It's the same issue as pretty much everyone else; it's 3 years old and water is leaking into the crisper drawer and out the sides of the fridge. I've spoken to numerous people at Samsung and, apparently, I'm out repair costs. I just got off the phone with the executive BS dept. They pretty much told me same thing; I'm on my own. I'll never ever buy Samsung again... If I had the money, I would load this piece of crap in the back of my truck and dump it at Lowe's parking lot.

I just had delivered a Samsung side-by-side counter depth fridge. The ice maker took 3 days to make ice to fill the holder on the door. Water drips from the spout when you fill a glass with water. I have only had this fridge 3 days. The ice maker seems to be an issue with every model Samsung makes. I called customer service three times. I talked to even a supervisor that was not able to resolve my issue. Customer service does not know the operation of their products and had me on hold forever. I was told by a friend that owns the same model that the ice maker produces 7 ice cubes every 90 minutes, which explains why it took 3 days to fill. I also read the same information on a website. I took out the service plan after the 1-year warranty is over. Having to deal with Samsung has been nothing but a waste of time and a huge headache. I am still scratching my head wondering why they are rated the number one fridge on the market. I had an 18-year-old GE that I would gladly take back. It never had one issue. I just wanted to update my kitchen with stainless steel. I would never buy another Samsung appliance.

I paid $3,200 for a French Door Samsung refrigerator, and at only seven months old, the stainless steel on the door is having discoloration spots. I called Samsung, and they told me that the warranty does not cover "cosmetic" issues. How does a company charge that much for an appliance and not cover manufacturing defects...if I had been told this before I bought it, I do not think that I would have purchased a Samsung. Shame on Samsung for selling inferior products at a high price and then leaving the consumer on their own when a new appliance looks like crap!!!

We have a three-year-old Samsung RFG298AABP/XAA French Door Refrigerator. Had the repairman out twice because the refrigerator wasn't getting cold enough and there was virtually no ice production. It was deemed unrepairable by the repairman because it was leaking freon in a place where he could not fix it. He said Samsung should replace it with a new refrigerator.

We purchased a RF217ABPN Samsung refrigerator and it is collecting water at first in the left drawer. Then it goes over to the right and freezing everything in the two drawers. We have had the people who we purchased it from look at it numerous times, and it works for a VERY short amount of time then does it again. It is about 2 years old and we hate it. We just found out it is a very well known problem. You can't use the bottom of our refrigerator for our veggies and fruits freezing. Samsung is no help. Poor engineering and design.

This is the third year for this refrigerator and we have replaced the Ice maker last fall. In mid-May, the entire fridge crapped out. There is a leak in the system and the repair could be $200-$1000. No support from Samsung at all. I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN! By the way, my 25-year Magic Chef is still chugging along quite happily keeping my beer and now my household food.

Samsung RF217ACWP - purchased in July 2011 from Lowe's. First one delivered was taken back because the ice maker did not work and was not properly assembled. I have had this one for two years. Now the crispers and the tray under them are filling with water. Repairman said it "may be the sensor or the seals, but not sure." Also he said that it is a known problem with these refrigerators. It's $125 into the repair so far and we are thinking about spending $1,000 to buy a different brand - First and last Samsung refrigerator we will ever buy.

I bought my Samsung refrigerator from Lowe's and bought the extended warranty with it. I've had four service calls for the same issue - water leaking below the left crisper drawer. I'm told the issue is well known and there is no fix. The answer was to defrost the refrigerator from time to time. Defrosting a refrigerator in this day and age? I called Samsung, and they wouldn't offer a solution to the problem. They said they weren't aware of this issue. I'd have to pay a service call to them to have a technician sent out to the house. This is totally unacceptable! I will NEVER buy another Samsung product again.

Two weeks out of the warranty, the unit started leaking water into one of the crispers. It failed to keep the temperature in a safe zone (55 degrees), and the ice maker made less ice. French door model, Model RF 217ACBP/XAA.

We purchased a Samsung French Door refrigerator six months ago. Since then, we have had a service call on the ice maker (which was not screwed into the mounting and fell so you couldn't open/close the freezer door). Today, the food was melted and the refrigerator warm. Lights and temp gauges showed it was working properly. Spent 45 minutes on the phone with Samsung to get authorization of warranty to call a local appliance man. Now they will not even give me a date when it might be fixed. They will call me when they are available to come to my home. Best guess is four days away as the soonest!!!

I purchased the Samsung RF217ACBP refrigerator two years ago from Sears. Slowly over time the ice maker is making less and less ice (a few ice wedges per day). Over the last two months, we have been getting water collecting in the bottom of the crisper drawers every day. Changed humidity settings on the crisper drawers and varied the temp setting of the refrigerator to no avail. Refrigerator is out of warranty so I'm not willing to spend large sums of money to have service repair of the unit. From what I am reading, this may not even result in a permanent fix of the problems. Will empty the unit tomorrow and try the troubleshooting ideas I found online. I wouldn't recommend this refrigerator to anyone.

I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, "It's a refrigerator, you're supposed to plug it in and forget about it for next 15 years!!!" Now it's down to can they really fix it or did we waste $1,300?

RF266ABRSXAA French Door Refrigerator - We paid good money for what we thought was a high-end appliance. The refrigerator quit cooling and iced up. We called Samsung and were told since it was out of warranty, to have a local service tech take care of it. $350 and two weeks waiting on parts, it still has the same problem. Now they say it's the computer and control panel... $450 to fix and no guarantee that will take care of it. Samsung has climbed to the top of my Do Not Buy list!

I purchased a Samsung French Door refrigerator (RF266ABRS/XAA) just a few years ago. It was very expensive. Over the past few years, we have noticed our food has gone bad quickly and the temperature in the refrigerator was not what the computer panel said. About 2 months ago, the entire refrigerator died. Both the freezer and refrigerator died. We called Samsung, who told us to call a local repair company. That was done. When the repair company showed up, they said that in all their years in business, they had never seen such a young refrigerator have all the internal workings die so quickly. Samsung said, to be able to repair under warranty, they needed the original receipt. I did my part and found the receipt.

We registered a complaint regarding our fridge which we bought just about one and half years ago... The complaint was done on the 4th of June and this is the 8th of June today, and still the problem is not solved. Today we called the service center for four times. Every time we are told that your problem is on priority and will be solved soon... In the evening, a senior executive told us that it is 7 o'clock and this time no one can come... and we are told to wait till the coming Monday that is the 10th of June... So we are so disappointed with their services and we found ourselves helpless in this condition. We think that we should not buy any more products from Samsung.

In November 2011, our family purchased a counter depth Samsung Refrigerator, Model #RSG257AARS. Shortly after purchasing the refrigerator, the exterior door above the ice maker had a small divot. Originally, it appeared like someone in our family "dinged" it with a hard object. However, over the next year, the problem continued, and both doors are covered in small divots from the door handles to the top of the refrigerator. This is definitely a manufacturing defect. According to the representative from Samsung, the warranty was only good for one year, and Samsung refuses to "stand behind" their product stating this is not a recall issue.

We bought our Samsung refrigerator in Feb. 2013. Ice maker has never worked. I called Samsung and went through the trouble shoot steps twice. It never worked. The second technician I talked to said the first one didn't know what he was talking about. I called them again; they sent out a technician. They had to send them out of course while we were both at work. My husband took off to be able to meet him there. He called and said he wasn't going to be able to make it and told me to tell my husband to go back to work. I called his dispatcher; he came out anyway. He told my husband to be sure and buy the extended warranty! WHY DIDN'T WE LISTEN?

Within one month of purchase of our SAMSUNG RSG307AARS/XAA, the ICE MAKER STOPPED. No problem for SEARS; they were right out, fixed and within a week, it went out again. Parts were ordered and no prob. SEARS fixed it and within two weeks or so, it stopped again - more parts, fixed, stopped, fixed. SEARS was willing - UP TO A POINT. Then they started getting UN-WILLING. Now, since EVERYTHING in that ice maker has been repaired, replaced, re this and that, I told them I wanted a new unit and NO. We are sitting here with a piece of crap that is an engineering nightmare. HELP!! IS ANYONE OUT THERE LISTENING??

I have had my refrigerator for two months. Darned if I can make even one ice cube. From what I have been reading, when will I ever learn to read the reviews BEFORE I BUY!?

We purchased a new Samsung refrigerator with a bottom freezer. Not long after the installation, we noticed ice buildup in the refrigerator on the right side. We had recently had a power outage in our area and thought that may have caused the ice. We cleaned the ice off, but the ice continued to build. We called service and they came out and made an adjustment to the freezer drawer. We again called service and this technician replaced the drawer slides of the freezer. That seemed to have worked for a while. We now have ice buildup again and our refrigerator is no longer under warranty. I called Samsung directly and they will do nothing. I have no choice but to pay for the repair this time, but have no confidence that it will permanently fix the issue. This is the last Samsung appliance I will ever purchase.

I am stunned and disappointed to find that "our" problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.

Where are the attorneys? We need a class action lawsuit. Samsung fridges have a huge number of engineering flaws and instead of fixing them like a good company should do, Samsung is making the consumer pay for a repairman to fix the engineering flaws. It is time to kick Samsung out of the USA. They are doing business third world style. Git your attorney and sue the ** out of them. Show them the wrath of the American consumer and why we don't tolerate cheap crap in this country!!!

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. How's that for great service. I am chalking it up to don't ever buy a Samsung!

We bought an RF267 series refrigerator. And like many on this site, we started to experience problems with the ice maker right away. It only makes ice when it feels like it. Sometimes we will go for a couple of months without any ice, and then it starts to make ice with no warning. Most of the time it just makes clunking and popping noises. This has gone on for a couple of years and after reading about all of the other problems, I am afraid to have it repaired. It seems I am lucky compared to most of you. I also have two Samsung TVs that after just a couple of years experienced pixel problems and then just simply won't power up when the power button is pressed. I can safely say that I won't buy another Samsung product.

Feel like we just got the shaft on our repair job. We were charged $292 to have a sensor replaced and the drain unstopped behind the twin cooling panel. Only took the repairman about 30 minutes to do the repair. I called 4 repairmen before I got one who would work on Samsung refrigerators. Will never buy another Samsung appliance. I wouldn't recommend anyone to buy one. Buy one made in the good ole USA.

I bought a Samsung fridge 10 months ago and the plastic frame of one shelf has cracked. Samsung won't replace the shelf under warranty. I searched and found other people with the same problem. These cracks are not due to excessive weight - they won't close when you remove everything that's on the shelf. It's Samsung's manufacturing problem but they won't replace the shelf for free, even under warranty.

Samsung 20 cu ft french door - Our fridge drips water into the vegetable bins and below them also. Service is non-existent. Samsung is less than useless. Hopefully, Sears will 'fess up to this worthless piece of garbage.

I haven't had my Samsung model RF195 refrigerator two years and water and ice are forming under the vegetable drawers. I was told the drain is plug and it could cost up to $150 to fix. I will have to unplug my refrigerator for 2 days and they will have to put in a new improved part in the drain that is deeper and replace another part along with it. The company I purchased it from who is also my repairman stated he just repaired another one the previous week. It sounds to me like this is a huge issue with Samsung refrigerators. I am not happy about putting $150 in a less than 2-year old fridge. Samsung needs to step up, take credit for the mistake, and offer some type of resolution to the solution!

My icemaker failed a month ago and I have only encountered more issues. After the first few service calls, the repair center fixed the icemaker; however, now the fridge compartment freezes everything. Samsung now wants a sixth service appointment to look into the issue deeper. Samsung warranty support has been a nightmare and I have made no progress with the Executive Relations Team. Additionally, I completed an online forum regarding my experience and nobody has followed up. I cannot afford to take any additional time off work to be present for service calls and need a working fridge. The lack of follow-up and ownership of my issue is concerning. I am very quickly becoming a detractor and am having difficulty finding anything good to say in my product reviews.

I purchased the side by side fridge. After 10 days, when I opened the door to the fridge, I would hear the fan motor slowing down. It was loud. I placed a service call to Sears (where I purchased it) and the serviceman said that I needed to empty the fridge and leave the doors open for two days so it could thaw. Apparently, it was frozen in the back. I did that and he came back the next week to install new parts. That was on a Friday. The following Tuesday, the fan noise was back. I placed another service call. This time, I insisted on a replacement. Guess what, the replacement is making the same fan noise.

Samsung Refrigerator model RF267AABP/XAA - I purchased this refrigerator in 2009. Within three months, the icemaker began to give trouble. I called for repairs and was forwarded to some service agent who never called. This occurred on two occasions. On my third call, I was sent to another service company who wanted $175 to replace the ice maker. Needless to say, the warranty had run out by this time, and Samsung refused to warranty the product, even though I was in contact with them within the 1 year warranty period. I also have had issues with Samsung hard drives I purchased for my office, and all failed. I also have a laptop with issues. I have recommended to my family never to purchase another Samsung product.

I bought the refrigerator in 2009 and all of my previous refrigerators all worked fine for 10-15 years so I did not buy the extended warranty. Besides, I have several cameras and TVs from Samsung and assumed their appliances are the gold standard. How untrue that is about their refrigerators. The icemaker had gone out several times and repaired under warranty during the first few months of ownership. After that, the icemaker never really worked perfectly but every now and then, things worked okay so we let it go. In the last two weeks, the freezer stopped freezing.

I was mad, totally mad for this - I purchased a double door fridge in 2010. From the next day, it stopped working. After then, I registered hundred times my complaints at customer care but till then today, I have no solution. Can anybody help me?

We purchased a Samsung side-by-side refrigerator in 2010 and since buying it, we have had problems with the ice maker spilling ice all over my floor every time you use the ice maker. The ice maker bin is too small and does not fit a family of 4 at all. My recent encounter is now, it doesn't defrost so I have to take it apart and use my hair dryer to melt the ice. We found that you have to take it off energy saver mode so that it will defrost. Samsung suggests we don't pack it very much. Amazing! Why did I buy it in the first place? I wanted energy saver, enough space to handle my large family but this is by design. I'm very disappointed not to have read reviews first.

We purchased 4 Samsung appliances for our kitchen. We are very happy with the stove, microwave and dishwasher. The refrigerator is another matter. The icemaker literally scatters ice all over the kitchen floor. We have been in touch with Samsung numerous times. Twice, they have sent technicians to our home. Both said that the ice dispenser problem is a design flaw. Both have reported their findings to Samsung. One even sent a video. My conversations with Samsung's customer service department always end the same way - the design is within our specifications. Don't buy Samsung. Their customer service is terrible.

We bought our refrigerator in March of 2011 and have had nothing but issues with it since the year warranty expired last year in 2012. I have contacted Samsung via chat, phone and email multiple times to complain and request a replacement. Each time they tell me they are escalating my request to their Executive Complaints Division. They tell me that I will hear back within 1-2 business days, and I have never heard a thing. When I've called on numerous occasions, the person I speak with apologizes and essentially tells me that they will escalate. We had to have the fan and motherboard replaced last year in June 2012 and shortly thereafter, the ice maker stopped working. Now, the "Twin Cooling" system appears to be broken and there is consistently standing water below the drawers.

I paid around $2,000 for a Samsung refrigerator from National Appliance chain H.H. Gregg. The refrigerator and freezer stopped working after 18 months. So far neither company is interested in fixing it. The parts take over 1 week to arrive. So far I've replaced the motherboard and the freezer fan at a cost of $400, and the refrigerator is still not working. I would stay far away from any Samsung refrigerator. They look nice but are total garbage. Seriously, do not buy this junk.

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

I have this fridge for 1.5 years. Love the size, but milk is always going sour before the expiry date; cheese molding; and leftovers didn't last. Rationalized all these things - must be leaving the milk out too long, must have dirty kids' hands touching the cheese, etc. Because the digital temperature reading said it was 34 deg in the fridge, it must be accurate right? Wrong! Verification by 3 separate mercury and digital thermometers show that the fridge compartment temp runs 40-50 deg and that's in winter (wonder how warm it had been running last summer!). This is everywhere in the fridge compartment, top shelf, bottom shelf, door, right next to the ice maker, etc. I cannot find any place in the fridge that runs less than 40 degrees.

I did not do any research. Shame on me! Freezes up below crisper drawers. I did as suggested on previous posts - emptied everything, cleaned and removed ice from panel, vents and everything. I used a hair dryer to melt everything faster. I had temp a few degrees lower than recommended, but then I set to the recommendation. Two months later, big ice below the drawers - not in the vents (yet, I would assume). Bottom line, do not spend $2,000 on Samsung products. Unfortunately, I have to condemn the whole company. As someone did post, let's get a class action. There too, the lawyers get all the money and we get small compensation.