Samsung Refrigerator Reviews

I bought the 4-door RF4287HABP. Initially thrilled with it. After about 3 days, my wife noticed her wine (kept indoor) wasn't as cold as in our old dead LG. I tried about 4-5 different thermometers all with nearly identical readings of approx. 40 degrees in lower door. I contacted Samsung and was told as long as temp fits in their 34 - 46 degree range there is no problem? I said that means I should be able to set it between 34 and 40 degrees. No, I was told. I stated milk needs to be at a max 40 degrees and this is what the gallon door storage is alluded to in their advertising.

First, I must tell you this refrigerator was purchased for my 90-year old father who lived in the country by himself, 5 miles from any of his kids. It was purchased in 8/2011. Approximately one year later, it went into demo mode. There's nothing in the book about it so I called Samsung. They said it had to be caused from a power surge and they told me to reset it, so I did. Approximately a month later, it did it again. This time, I did not call them. I reset it myself. On Oct. 31 of 2012, I had a knee replaced about three weeks after my dad called and said it went into demo mode again. My husband had to take me out there to reset it. It was on the weekend and we could not get a hold of Samsung, so I called my son-in-law who had had the same problems with his. He told me to unplug it and see if it would reset, which it did. It seems to work for a while.

After 20 years of having a problem-free Kenmore refrigerator, we decided it was time for a newer model refrigerator and decided to purchase a Samsung. Exactly two years later, we started having problems involving water on bottom of the refrigerator, which led to food and vegetables having to be discarded. This has been ongoing now for a year. We now cannot use the bottom of the refrigerator. After contacting Samsung, we were told very casually that we would be expected to pay $60 for the technician to come to our home, $75 per hour for labor and whatever the part is to cost. Please be cautioned when buying any Samsung product. You can only have repairs through Samsung since only a Samsung technician can get the parts. They really have some scam. This refrigerator cost us $1,500 and apparently, Samsung quality is not worth paying for. I will never purchase another product of Samsung again. Please buy with caution!

After less than two years, the compressor fan on the refrigerator went out... at less than 2 years old! We took a chance in buying the Samsung and after this, I won't recommend them. Stick with the more notorious brand appliances - Kenmore, GE, etc. I've never, ever had an issue with a refrigerator going out that wasn't at least 10 years old. Ridiculous! We're out $180 for parts and service plus a whole fridge full of food. Samsung appliances are crap! With all the complaints on here, you'd think there would be a class-action started!

My very expensive Samsung refrigerator door is rusted around the water and ice dispenser. It started after just 3 years. This is the last product I buy from them. I also bought a Galaxy tablet and what piece of crap!

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

Two years ago I purchased a Samsung refrigerator (model #RS267TDRS). About a year after we bought it, we started to have problems with it NOT COOLING. Well needless to say, today it officially BROKE and all of our food has SPOILED. I immediately contacted Samsung and I spoke with Tiffany ** (operator #**) and Shonda ** (operator #**) of their customer service department. She told me that there is nothing that she can do to replace the refrigerator because it is out of warranty. After pleading with her that I have three small children under the age of five who need to have access to milk, juice and medication that requires refrigeration, she told me that she would schedule a service call (ticket #**).

I purchased French door fridge (Model RFG298AARS) in May 2010. To be safe, also bought the extended warranty. First problem occurred within 6 months - some sort of electronic (control board) problem. Still under warranty, so no cost issue. The part was replaced at no charge. Serviceman suggested a surge suppressor to help prevent damage to electronic components. Got one and have had no similar problems since. After about a year, ice started forming under the pull-out meat tray, freezing it in place and making it difficult to open. The service tech said it was a manufacturing defect and ground off part of the drip pan. Seems to have corrected the problem. Without the extended warranty, I would be facing a large repair bill. I have also had problems with my Samsung dishwasher and electric stove. l am very disappointed with Samsung kitchen appliances and will not purchase in the future.

The tray fills with water. The ice is made. The maker flips and twists the ice out of the holder. However, half the ice stays in the holder. The ice cracks leaving a little ice in each cube tray. When the water fills up again, it overflows everywhere making a frozen mess. We have resent the ice maker, changed temperatures in the freezer and nothing resolves the problem. An expensive refrigerator should not break this soon. Products are made cheap today!

Stainless side-by-side refrigerator model RS263TDRS - I purchased this refrigerator in April 2012, and it was delivered in late May. In January 2013, I noticed rust spots on the door that dispenses the ice and water. A service call to Sears resulted in them sending a third party contractor to determine the cause but to no resolve. Sears did contact another contractor who also could not settle the issue, but they did contact Samsung. A representative from Samsung did arrive a few weeks later to take a picture with a cell phone for Samsung to see my concerns. A week later, after no contact from Samsung, I made a phone call to learn that Samsung considers rust a cosmetic issue and will not do anything about replacing the door! I say it has nothing to do with cosmetics and everything to do with poor quality steel! Why even bother to purchase stainless steel? Samsung is very poor with rectifying customer concerns. This will be the very last product that I will buy from them.

Never buy a Samsung fridge. They are awful. I have had nothing but issues with mine. $2,500 for a refrigerator that is constantly breaking, plus the cost of buying the extended warranties every year. The 25 year old fridge I have in my garage works better than my brand new one. I will never recommend to anyone to buy this brand of appliance. Wish I never had bought mine!

I originally bought a Samsung French Door Model # RFG297HDRS on 3/29/11. The refrigeration was great. I loved the capacity, style, and looks. One small problem was it was missing a tiny screw that held the bar in the freezer on track. The drawer would wobble when I pulled it open and then would fall off the track! After 4-5 service technicians who could never get the tiny screw replaced, Samsung replaced that refrigerator with another on 10/25/11. Now this refrigerator is a total lemon! I woke up at 3 a.m. one morning and my kitchen, hallway, bathroom, and family room were flooded because the water valve malfunctioned! The replacement refrigerator was less than 1 year old! I had it repaired under the manufacturer's warranty.

RF266ABRS Samsung - Like many of you, our ice maker went first. I had it repaired. It broke again. Now the compressor in our freezer is shot. It's 5 years old and a piece of crap!

Samsung refrigerator model #RS275ACWP purchased in December 2008: By 2012 it developed a leak at the freezer's backplane. The leak caused the bottom drawer to seize up. Samsung recommended solution was to replace the backplane at a cost of hundreds of dollars. A handyman resealed the original backplane at a considerably lower cost. By 2013 the ice maker failed by producing too much ice. The ice box became locked up and water spilled into the interior, causing still more ice on the freezer shelves. The water even dribbles out of the ice shoot. The Samsung authorized technician stated that three parts need to be replaced at a cost of $450.

The doors to my Samsung refrigerator are supposed to be stainless steel, but they are rusting. I have cleaned the stainless using mild soap, hot water to clear gunk, then wipe and apply a high quality stainless polish. I started seeing the rust a couple of months ago and have been cleaning them up. Although I am cleaning them, the rust is now starting to pit. This refrigerator is only 15 months old! I bought through Sears including the warranty, but they are saying rust is not covered as it is a cosmetic item.

I purchased from Big Al's in Ann Arbor, Michigan about 8 months ago. I can't stand the ice maker and water dispenser. The water splashes and drips after. To the point the guests' arms are dripping with water and look at the make! Kinda funny but it's annoying. Today we once again needed to unblock ice jammed and the mess created was the usual frustration. My family never had this babysitting delicate issue before. Save your money and get an LG!

I wouldn't recommend this refrigerator. After only two months, the water line started leaking. The product was still under warranty. Samsung could not repair the water line hose nor would they agree to replace the refrigerator. The water line connects near the floor and Samsung claimed that the damage was caused by me. Horrible experience. Thankfully, Best Buy let me return the refrigerator - no questions asked.

I purchased a Samsung refrigerator (model RS265TD) from Lowe's on 8-1-2012. This purchase has been the most horrible experience of our life. We have had 4 repairs, with a 5th one scheduled, for this horrible noise that sounds like a B52 bomber taking off (just 2 months after purchasing) followed by a defective solenoid supposedly because the repairman could not figure what else it could be because the computer showed no problem even though it would take days for the ice maker to make ice. Then again in November and in January 2013, when the noise continued and the ice maker would shoot ice out 30 feet all on its own followed by not working at all and noise still continuing, another repair.

Ice maker broken after 2.5 yrs - After reading all the poor reviews regarding ice maker problems with Samsung, we will never purchase this brand again. Not even attempting to get the ice maker fixed. Sad this refrigerator was rated a good refrigerator on Consumer's Reports.

My icemaker dispenser stopped dispensing cubed ice. It still dispensed crushed ice and water. I called Samsung for factory authorized service. They arranged for one of their authorized repair serviceman to perform repair. I watched as he called Samsung to talk to a tech. I'm an electrician and it became apparent to me he did not know what he was doing. He listened to the tech and using his meter, he checked several connections on the printed circuit board. Several times, he was checking the wrong terminals and had to ask the tech to repeat where to check. He said he needed to order parts and would be back in a few weeks. When he returned, he installed the parts and said everything was working. I paid $433.77. Later, I noticed there was no ice being made.

We have had our french door refrigerator serviced 3 times and need service again. First time was the ice maker. They have to replace the whole unit. Then the computer board went, not once but twice. Now the top half is not staying cool. For the price we had paid, this should not have happened in only 5 years. The repair cost so far has been over $1,000.00. If there is a class action against Samsung, I would love to know. I would love to get my repair cost and the cost of the unit reimbursed.

Samsung refrigerator model RB217ACRS/XAA is simply a terrible appliance. Firstly, it is so loud! Every time the ice maker comes on, it sounds like an earthquake (I live in California). On several occasions, my guests have actually gasped. If it's ice time, you have to turn up the TV. It's so loud, it's ridiculous! Secondly, the handle on the freezer routinely snaps off.

Samsung model RE266AEPN froze up right at one year old and my wife noticed a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. They had a company replace the evap cover and defrost sensor, which so far has cured the freeze up problem. They refused to replace the tray because "we must have broken it." I've owned a lot of refrigerators in my 70 years. This is the first that I've ever broken in years. Also, you've got to be careful in opening the Cool Select pantry. The cover is narrower than the opening and if it's not centered in the opening, one end will pop out of its attachment. I'm sure they would say that's our fault also!

Our 2-yr old RF197 has failed 4 times. At the first failure, at the one year point of ownership (the minute the warranty expired) and after a lot of time spent badgering Samsung, they agreed to pay for fixing the ice-backing up on the interior back, and stopping the water collecting on the fridge floor. But the repair didn't work. Again back to badgering Samsung - a terrible, terrible company. I hear there is a class action lawsuit; we plan to get in on that now. Also our atty. is pressing Samsung corporate starting today. Outrageous, because it has broken again! We paid $1300 for this junk in 2011! Recently, we arranged with them to receive a prorated refund to discard/return to them this lemon. They agreed. Yesterday, a new, very rude, sweet-voiced stumbling employee in the "exec office," reading off a sheet that had nothing to do with this case said, "Not approved" even though we have sent the receipt properly and were told (and it is recorded on our ans. machine) that they were in the process of arranging the refund.

I have already read several accounts of what has also happened to us - our refrigerator stopped cooling, allowing our food to go bad, which I feel put our family at risk of food-borne illness. We also had to throw all of our food which was substantial. This is clearly not an isolated incident and I feel that Samsung is being very irresponsible. Instead of issuing a recall, which would be the ethical thing to do, they are avoiding helping consumers find any solution at all. I posted my issue on their Facebook page and mine was the only complaint that went unanswered - likely because of the class action suit against them for just this reason. If they help you, they are admitting something was flawed with the design. I contacted them directly and I have not heard back yet. Very disappointed.

Consumers need to know that Samsung refrigerators have an inherent manufacturing design defect concerning the defrost cycle in the freezer section. If any number of components are non-functional, a sheet of ice builds up behind the freezer panel and the fan is unable to spin even if it receives a signal from the PCB (computer board). This horrible sound described by many customers is the fan grinding against the ice as it is trying to spin. There is a defrost temperature sensor that is read by the main computer board. When the temperature in the freezer falls below 18-22 degrees, the PCB picks up the decrease in temperature from the defrost sensor and sends a voltage signal to the bi-metal thermostat, which closes a circuit inside the thermostat (two metal strips) and sends voltage to the heater.

I purchased my Samsung Refrigerator RM255LASH from Lowe's on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them.

I purchased in September 2011 ($2300) and already, after 12.5 months, the ice maker broke. It needs a new one. Yesterday, the display failed and they tried to send repairman for $180 charge plus parts. I do not understand why consumer reports rate very high these refrigerators. Ice maker makes ice very slowly. I need to keep extra ice in my freezer. I own a Whirlpool and did not have a problem in 10 years. We moved to a new house and needed a space counter refrigerator. There was no choice, we purchased new. This is not acceptable for so many parts already to fail. The first repairman (ice maker) told me that Samsung is a very bad product and is very expensive to fix and he needs to wait a long time for parts. I will never purchase any product from a Korean company again. Maybe it's time we demand 2-year warranty or even more from all manufacturers. This way, they will make better products.

When I purchased my new home in July of 2010, I decided to buy my dream refrigerator along with it. I purchased the Samsung French door from Lowe's for about $2500 - a real splurge for a single school teacher. I didn't get the extended warranty because I figured that anything that expensive would be well made with excellent customer service. Wrong on both counts. The first refrigerator lasted two weeks. The water spout wasn't working so Lowe's told me to get a plumber. I had the plumber come and $100 later, the problem was still there. Finally, after a lot of complaining, Lowe's switched it out for another one. I blamed the problem on Lowe's, thinking they gave me a floor model.

I purchased a new Samsung refrigerator from Lowe's about a year ago. The paint on the handles are coming off where you grab to open the doors. Lowe's was of no help. What are my options?

Samsung side by side refrigerator - At about 18 months, we started getting a noise in the freezer side hitting something. It would stop when we opened the door. Then we discovered water on the floor. Water had built up under the crisper so much it had nowhere else to go. The freezer would de-thaw. The refrigerator side would not stay cold. At that point we decided to call a repairperson. Then it got to a point where we decided to bite the bullet and replace the piece of garbage that we paid $1500.00. Thank God for Sears. They offered us an extended warranty even though we did not purchase the fridge from them. Since purchasing the warranty, we've had a repairperson in our home 4 times. Sears will be sorry they offered the warranty to us. We thought we were finally all set. We finally had it fixed. Guess what? Our nightmare is not over. We discovered today we have to have a repairperson come again! So again we are considering getting rid of the darn thing. We are so disgusted. Why didn't we stick with Whirlpool?

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I don't agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an "Executive Relations" representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

We bought a Samsung side-by-side RS257BARB from Best Buy about six years ago and paid close to $1,300. A couple of days ago, we noticed the freezer was not cold; then yesterday, the fridge side was not cold either. I had a live internet chat with a Samsung rep to no avail. Their authorized repair service center is 35 miles away. I had no choice but to call a local appliance repair service technician to come and take a look. He examined the fridge and told me the compressor went dead and it would cost $800 just for the part alone, might as well get a new fridge. I am very disappointed with this verdict as I hope it would be a minor fix for such a pricey appliance. I remember when we were growing up we had a GE fridge that lasted over twenty some years. The fridges nowadays look great on the outside, but they don't last and customer support is practically nonexistent.

My Samsung refrigerator failed when it was less than two years old. The refrigerator does not get cold enough to prevent food from spoiling. It's only 50 degrees inside. The repair cost is more than half the cost of a replacement. I asked Samsung to help with the cost of the repair. Their representative was rude and did not return calls promptly as promised. I think Samsung thinks that by stalling, they will force me to pay the exorbitant repair costs. Instead, I will buy a Whirlpool refrigerator that is made in the USA. No more cheap Chinese junk for me!

My Samsung French door 28 cu. ft. refrigerator was purchased in April 2011 from Lowes. It cost $2,800.00; that’s a lot of money. I had a Samsung washer and dryer and a big screen TV that I was happy with, and was not aware of any problems with their refrigerators. The other day, I tried to get ice from the dispenser and no ice came out; just water. I called Samsung and they told me to reset the icemaker. I told them we had ice but none would come out of the dispenser. We cleaned out the old ice, reset the icemaker, and waited 24 hours like they said. The ice maker made ice but none would come out of the dispenser. I called them back, and they said they would send out someone to look at it, but could not tell me how much it would cost.

Just got a brand new french door refrigerator from Lowe's. The unit makes loud rattling noise every 30 minutes or so. I called Samsung and they sent out their techs, who said that the noise was normal. The noise is so loud I could hear it in the other rooms. Do not buy from them!

I just got off the phone with Samsung. I was mad and threatened to get on the internet and try to hurt their business. What a joke. I did not realize how many problems they have and how many negative comments are on the internet. No way I can make a difference. I purchased a fridge approx. 3 years ago and the icemaker has never worked properly. After 6+ service calls over the years, the water was running out the door. I called Samsung and even with the history documented, there was nothing they could do because it was out of warranty. I would suggest that one does their homework through consumer reports and other publications before purchasing a Samsung fridge.

I have the Samsung RF267AEBP purchased from Sears ($2,100+) 01/02/2011. Shortly after the basic 1-year warranty ran out, the unit began routinely freezing up due to the "known" failure of the defrost cycle and/or heating coils and sensors malfunctioning. When the ice builds up over time, it locks up the fan motor from the glacier of ice (sounds horrible like a screech owl). Like others on this post and all over the Internet, I have to force the RF267AEBP into a manual defrost; when the ice melts, it fills the space under the Deli/Crisper drawer with water.

Samsung RF26V Series - I purchased this piece of junk 3 years ago and have had nothing but problems. I replaced compressor, board, condenser motor and blade, fan motor and blade twice. I have had it with this expensive piece of ** and purchased a new Maytag today.

I bought a Samsung refrigerator in 2010 from Sears. August 2012 the cooling system stopped working. I knew it was a failed compressor. It took ten days to get a service repairman to come out and replace the compressor. He was from A&E Factory Service. He tried to bill me and I showed him my 5-year warranty. It was resolved. Several months later, the cooling system stopped working. I called Samsung. A& E was scheduled to come out in a week. They never showed up. They had given the tag to Tekniton who when I called denied they had the service tag. I spent 4-5 hours making calls, being put on hold, transferred before finally Samsung sent a repairman out that day.

I bought a Samsung french door fridge and paid $2500 four years ago. In December, the freezer stopped freezing. The display said temp was -2 but food was defrosted. So far, I have had 8 techs. They had changed the boards twice, put all new fan motors and thermostats all in the past 2 months. Freezer still doesn't work. So now, I have a very expensive piece of junk in my kitchen. They told me it can't be fixed.

Refrigerator freezer freezes up one block of ice. It quits cooling for the second time. The serviceman came out. The whole back of the freezer was one block of ice. He replaced one small part and said it was fine. Now, it didn't last two weeks. It did the same thing. This refrigerator is 11 months old and still under warranty. I called today and was put on hold for an hour. Finally, I was told the serviceman would come out again. I think I got a lemon.

More of the same. I brought the refrigerator RS261MDWP on 11-21-2011 at Best Buy. The freezer froze up and did not drain as designed. I took out the fan that cools the refrigerator side. I called for a repair. The repair company is CE in CT, rated F with the Better Business. I am now playing games with CE to come out to repair it. Now the freezer's side is not working and the controller on the front of the unit is dead. It is plainly a piece of crap. I am now playing games with both Samsung and CE. Do not buy this refrigerator for even a dollar. You will be sorry. Looks like a lawsuit is the only way to correct the problem.

The refrigerator side does not stay cold. I've had technicians come to the house three times. I've been told that Samsung has flaws in the design that cause critical areas to freeze up. Once frozen, you have to turn off the refrigerator for a few days to let it de-thaw, then turn it back on again. If that were not enough, because the outlet for the defrost water becomes frozen, you have to chip ice out of the bottom every few weeks. Do not buy Samsung!

Samsung appliances are crap. I've had everything I've ever bought from them fail in 1-3 years! I bought 4 kitchen appliances 3 years and 2 months ago from Lowes. The dishwasher died last summer, and Lowes fully replaced it with a Bosch, which works great. It’s good that I had Lowes warranty! The refrigerator RSG357 icemaker died last summer too; Lowes fixed it. Now see, 3 of 4 refrigerator shelves are cracked while the plastic around the glass is literally separating in multiple places, like it can't take the cold. Not a function of heavy objects or glass cracking, but the plastic edging is just coming apart.

This is going to be good. So go to the bathroom, grab a drink, sit down and get comfortable. In January last year, I purchased a Samsung refrigerator, a TV along with a washer and dryer. The total of the purchase was close to $6,000. The refrigerator decided it was not going to dispense water at Thanksgiving. We called and scheduled an appointment for service. We were told it was the panel at the front of the fridge. I took a morning off work and waited for three and half hours only for the tech to turn up and look at the fridge and say it is not the panel. It is the circuit board at the back. They would return a couple of weeks later to replace the circuit board. When the tech was at my house, I asked him to look at my Samsung 55" LED TV. I had a red dot in the middle of the screen. I had called Samsung before and they said that was acceptable. I argued the point, that the TV did not look like it in the store! The tech took one look at the TV and said that is not right and to call and get them to fix it. I called again to Samsung and complained again. I was put through to the executive customer relations. They then said they would fix it! Right!

Samsung French doors model RF266ABRS started to have ice buildup on the condenser coils, thus, blocking the free movement of the circulation fan bit by bit. The fan started to rattle against the ice for a few days until it was silent once the ice buildup stopped the fan to spin. That's when the cooling in the fridge compartment stops and temperature rises slowly and goes away above the safe level of 40F. We did not notice this until my wife, children and I got food poisoning and diarrhea by eating spoiled food from the fridge.

I bought a Samsung French Door RFG297 refrigerator in Dec. 2011. It broke down after 2 years. First sign is the ice melted and spilt water all over because the ice melted and then not make any ice anymore after one day; the freezer is not cold anymore. Please read the reviews before you buy a Samsung refrigerator because I really care, and I don’t want it to happen to you. I wish I read all of the reviews about this product before I bought it. I even called customer care if a lot of people make complaints about Samsung refrigerator, and she said no because I told her I saw a hundred complaints about the same problem. I asked her if the company is doing something or a recall of the product and she said no. Please keep putting on reviews about this product, because I still expect mass recall for this refrigerator.

I bought a Samsung French door refrigerator in August 2011. Had them come out 3 times (April-May 2012) as it was frosting in the freezer. On third technician visit, the tech recommended (in writing) that the refrigerator be replaced. Samsung would not do it on the grounds that "the retailer does not participate in our exchange program." Okay, but that's not my issue. They asked that I give them my cc number, cut the cord, send the cord and the serial number label to them, then I might get a check in 2-4 weeks. Samsung's internal refund policy states you must do the above to get a refund, but the warranty just says "repair or replace at our option." Samsung would do neither. I took them to small claims court and just won a judgement for over the value of the fridge for removal, etc. Don't let them push you around. Take them to court! Their internal policy has nothing to do with the warranty agreement/contract between you and Samsung. I believe there is grounds for a class action lawsuit here.

After the first year, the fan motor started squeaking very loudly. I read online about how everyone had the same problem, so I oiled the spindle and it helped for about 3-4 months. I finally had to replace the original fan, which was a cheap, plastic model. This year, the refrigerator would not keep the food cold. I had a repairman look and he said it was either the defrost sensor, the heater or the cpu board. I started with the defrost sensor and the appliance part guy said, "Samsung! Oh God, how old? Three years, well, that's about the life of that. It's done."

I bought a Samsung RF266 for ~$1,500. Within 2 years, the sensor broke and iced up and caused the fan to make noise. It was repaired, but of course, not covered under the manufacturer's 5-year warranty. The repair guy told me it's quite common that the sensor has issues. Having known this, I would not have purchased a Samsung fridge. It cost me about 20% of the original cost to have this fixed. As a reasonable person, I would expect issues such as this to be covered under the warranty. The warranty states, "Samsung will repair or replace any part found to be defective." It also states, "This limited warranty covers manufacturing defects in materials and workmanship."

My husband bought me a fridge for Christmas. I was so excited. We waited 6 weeks for it to get here, only to find out it didn't work! We did everything the manual told us to do and called the rep. The repair guy came out, looked at it, said it wasn't our fault, that we did nothing wrong and they would replace it no problem! After weeks of waiting, I called Samsung back only to be told they were doing nothing! The repair guy told them we laid it on its side (which is not true) and said that it was our fault the fridge didn't work! They blamed Canex, they blamed us, but held firm that it was not their fault and they are going to do nothing. So now I am left with a $1,700 paperweight! Don't waste your money. They treat people horribly and it will be a nightmare of an experience!

I spent 6 months last year dealing with the same problem on my Samsung Refrigerator French Doors as Denise from Eastport, NY. The end result was a manufacturer's defect and it was corrected by changing a metal piece which originally was about 2 inches long to a new piece which is now about 4-5 inches long and this allows the fridge to drain the water to the freezer section which it couldn't do before. Before this fix, the back of the refrigerator was full of ice. The temperature control stopped functioning and water was all at the bottom of the drawers since the drain was blocked with ice due to the defective metal piece that was not long enough to allow water to drain. This was very frustrating and, after many phone calls and visits, they realized the defect and changed all the parts again. I was still covered by my insurance plan but what happens to those people who didn't purchase the plan?

I purchased a Samsung French Door Refrigerator in September of 2009. Since then, I have found puddles of water below the vegetable drawer large enough to soak up with a large bath towel. The temperature sensor went 6 months later so it became warm inside the fridge, and my food rotted. The defrost sensor also went at the same time so a huge chunk of ice formed on the back panel clogging everything. I had to pay $298 out of my own pocket to fix these issues on a new fridge and guess what, it still leaks water all over my beautiful hardwood floors!

My old refrigerator had a water dispenser and the water tasted fine. It did not have a water filter. I got the new Samsung with a water filter, and right away, the water tastes bad. I changed to a new water filter and did everything they told me to do like flushing out the filter, and the water still tastes bad. What can I do to get good water again? I do not want a refrigerator that I can't use the water feature.

I have a Samsung fridge and freezer. I had it open while putting things away. My 10-month-old twin daughters were looking at me put things in, and all of a sudden, her finger got stuck inside of the little slots on the side. It was automatically shutting! I got her finger out, and it was cut severely! We had to call 911 and have the ambulance come. When they got to our house, they couldn't believe all the blood that was all over me and my daughter, and that it was all from her thumb. This product needs to be changed because my daughter was lucky not to lose her finger, but somebody could or will! I am completely upset and can't believe this product is made this way. I would like to be contacted about this!

On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food.

We purchased this Samsung refrigerator R271 based on the name and also word of mouth from other people, a big mistake. This past Thanksgiving November 2012, we found water under the vegetable bins, then the freezer stopped working. I called the repair service, waited a week for him to show up, then another week for a new compressor. Five weeks later, at Christmas, it was the same thing, except now the freezer and the top portion of the fridge is broken. I called Samsung, only to be told that basically they do not stand behind their products. I will never buy another Samsung appliance again.

I bought an RF266 from Lowe's in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem.

Samsung RB194ACW/XAC - I purchased this stylish, freezer on the bottom, Samsung refrigerator in mid-2010. After two weeks, the digital temperature display panel on the front was showing errors in the shape of the numbers and some bars of color were missing. The fridge seemed to be operating okay, but a year and 2 days after purchase, the refrigerator portion of the device began to stop cooling. The temperature readings on the front were whacky-looking and the inside of the fridge was clearly warm and foods began to spoil. The fridge was on and running, but there was no cooling effect. This started on Thanksgiving weekend, with a large family meal on. The freezer (on the bottom of the unit) was still working.

I bought a Samsung refrigerator and a Samsung washer and dryer a year and eight months ago. I don't recommend anyone to buy anything that has the name Samsung on it. I had the refrigerator about a year and the memory board went out causing the icebox part to freeze and the freezer part to be the icebox. It cost me $500 to replace the memory board. Now eight months later, my washer has stopped working. It is a computer chip that has gone out which I'm sure will not be cheap. I wouldn't recommend Samsung to anyone. They couldn't give me another Samsung product for free. I wouldn't bring it in my house. Buyers beware!

I bought a new fridge five days ago, with a lower freezer, model RF4287HARS. It was plugged in by the delivery tech and set to specific settings. The same day, water began to build in the vegetable bin. We cleaned it and shortly afterwards, moisture was building up. Samsung is lame at acknowledging fault and the extended warranty is quick to remind me that the manufacturer warranty is in effect. I will drop this pretty, but lame product made by Samsung, in the store today.

My three-year old Samsung freezer is constantly frosting up and has built up ice so badly that the gasket around the freezer drawer is now completely out of whack and the draw doesn't close properly anymore which only makes matters worse. I had a Sears repairman come to the house and he tried. He said he had fixed the problem; well, he didn't. I paid $2,800 for this refrigerator and did not buy extended warranty thinking I would not need it and could not really afford anymore. It cost me $300 to have a serviceman come to the house and it's still not fixed.

I purchased Samsung 237 French door ref. The shelves are not spaced properly to accept milk or juice containers - the items must be tipped and forced into the shelf space. The shelves are made of an extremely brittle plastic and are subject to cracking. I have had to replace two-hinged shelves due to shattered plastic hinges even though they were never moved from the horizontal position. The crisper drawer is full width and can only be operated when both refrigerator doors are in full open position. I contacted manufacturer within warranty period and one-hinged shelf was replaced with the caveat that this was a "one-time" honor of the warranty and it would not be repeated. Now another shelf has multiple breaks in the plastic due to its brittleness, and we have a poor quality appliance that is out of warranty. Do not buy a Samsung refrigerator unless you have a very high tolerance for aggravation.

I purchased my Samsung refrigerator model #RS265TDBP in July 2010 from Best Buy. In early 2012, the computer board display on my refrigerator couldn't be read. It appeared to be working fine, you just couldn't read it and I had no idea what the temperature was. Since it only had a year warranty, the Samsung Certified Repair in my area came out to fix it at a cost of $200.00. Then in July of 2012, my refrigerator stopped getting cold. The freezer was fine, but the fridge stopped. We again called the Samsung certified person that had done the repairs before, but they said they only issued a 30-day warranty on the computer board (which we were told by another tech was the problem). We decided to go with another repair company that gave a 5-year warranty on parts.

Two delivered within 30 days, and both had a computer issue: I purchased the 25.6 cubic foot French door Samsung refrigerator in November 2012. I had been told by salesmen at two different stores that Samsung was the best refrigerator you could buy. I took their word for it and stopped looking at any other brands. When my fridge was delivered and set up, the delivery man said he was pushing the "power freeze" button to cool it off quickly so I could put my food back in. He mentioned that it would go off on its own once it had cooled down. I noticed that it stayed on -8 degrees for day. I kept thinking there was a problem with the freezer temperature setting.

I also had water under the veggie bin and a rock-hard freezer after 18 months of use. After two visits from a Sears repair tech that couldn't fix the problem, I contacted Samsung. They gave me a one-time warranty and scheduled a certified Samsung repair tech to come to my home. I might add that the ice maker is not hooked up. The problem was solved within 5 minutes of him showing up. Check the ice maker light on the top of the refrigerator. If the light is illuminated blue, the ice maker is off, which is what it should be if it is not hooked up and making ice. If you look real close, it even says "ice maker off". You would think it would be the opposite.

After paying for months for a new refrigerator, which was over $2,500, which is a lot of money to me, after about a year, it started making a noise. I called Samsung for them to tell me that a service tech would come out, but that was not covered under warranty and I did not buy the extended warranty. Well, after I spent that much money, I didn't think I needed to spend additional amount for an extended warranty. Was I wrong? Another $300 for some 18-year-old kid to just switch out a motor. Here we are 11 months later with the same problem, mainly because the first technician didn't fix it right the first time. It constantly freezes up, and water is under the vegetables bins. What a lemon. People, do your homework and never buy a Samsung refrigerator! This one had the ice and water on the outside and the French doors. I was really upgrading, and I had to make payments. Samsung couldn’t care less!

Same problem as Ashok of San Diego - the water dispenser on our Samsung refrigerator turned itself on around 2am and kept running, flooding our kitchen. The onboard computer threw error code "PC ER" and shut down the entire machine (except for closing the water valve), not even the light inside would go on when we opened the door. It made a huge mess. We now know from reading this board and from several other sources that there have been numerous problems with ice/water dispensers across many Samsung models. Our model # is RSG257AARS and the unit is just 2 months out of its 1 year warranty.

My Samsung side-by-side refrigerator was struck by lightning about one and half years ago. It was only about 5 or 6 years old and was informed by the company that they no longer sold the part I needed to repair my refrigerator. I thought this was ridiculous. I talked to the company and they could only tell me that they no longer sold that part.

I spent a lot of time researching refrigerators and when I found the Samsung 21 cu. ft. Bottom Freezer Refrigerator, I was thrilled. I liked the size, the look and it was easy to clean. It kept things at the right temperature. However after about 20 months, we began to experience the same problem that numerous people have complained about. We found a pool of water in the vegetable bins and under them. It was in the summer; so we unplugged the refrigerator and thoroughly defrosted it and put everything back in. The same thing happened, so we took everything out again and this time we waited longer for it to defrost. It did the trick. We thought perhaps it was our fault. Maybe we had overloaded the fridge or something.

We bought a refrigerator in June 2012 and it stopped working in November. We used the warranty service and they came out and stated they had to order a part. We already lost $200 worth of food and had to cancel our family Thanksgiving at this point. The part came in on 11/20 and the service company sent us a link to make an appointment. We selected an available appointment on 11/23 and took off work to be there. The service folks (Tech Pro Plus) never came. We looked online and they had changed our appointment to 11/28. After hopeless calls to the service company and Samsung, evidently the service place was closed that day. We went back to the link and scheduled an appointment for 11/26. Again, took work off to be here only to find that they again changed the appointment to 11/28.

I bought the Samsung RF267AEBP Refrigerator about 3 years ago and we constantly have water filling the space below the drawers freezing up and creating a mess. The ice maker clogs and then unleashes ice when the door is open all over the floor. We are disappointed in the quality of this product. We will not buy another Samsung.

I purchased the French door model RF217 under two years ago and for the last year, the veggie bins have continuously filled with water. Water also collects under the bins. It is really quite a pain.

I have a Samsung refrigerator, only 2 years old. It has the same problem that so many seem to have of ice and water building up under and in the crisper bins. I have had it "fixed" 3 times, and the problem persists. I wish I would have read these reviews before purchasing. It was a waste of money. I will never buy from Samsung again.

We bought a Samsung 26-cubic ft. French Door Fridge that was manufactured July 2011. It was installed in October 2011. After 12 months of use, the fan motor broke and the fridge vents iced up. This led to the temperature in the fridge going up, and all our food spoiling. We had bought the fridge through Sears, and had an extended warranty. After 6 weeks, Sears could not source a replacement fan motor from Samsung. We have heard that Samsung only makes a refrigerator model for about 3 years or less, then changes it. They rarely make spare parts, and if they do, they are hard to get. We are going to get a new fridge because Sears cannot source a part for our one year old fridge. I'm amazed that such a small part is going to render our fridge useless. What a waste of a fridge, and what a disappointment in Samsung, who we thought would build a good product. This was a $2,300 fridge and should last more than a year, and should have available parts. A very good example of the low quality of appliances these days.

I've eyed this Samsung French door refrigerator for 2 years & purchased from Sears. Because I was space restricted, it was a perfect fit. After 6 months, the paint was coming off the handles. I called & was sent replacement parts. When the tech arrived, the parts were wrong and more were ordered. More handles arrived and when the tech arrived & installed, I mentioned that the freezer was very cold and my ice cream was impossible to even get out of the container. He said that it was running unusually cold and I needed a new circuit board. He ordered it for me, and a new tech arrived to put it in. When he did & plugged it into the wall, sparks came from the outlet and my circuit breakers blew. He said it was a defective part, replaced the original part and ordered another. The new part arrived and another tech with it, the exact same thing happened. He put the original part in and said he didn't know what the problem was.

$500 Ice Maker Repair on 2.5-Year-Old Unit - We purchased a French-door refrigerator in July 2010. The ice maker stopped working about two weeks ago. The circuit control board for the ice maker and the ice maker need to be replaced. The repairman said this was a known issue. I contacted Samsung. I was treated nicely and transferred to an "expert". But, they said there was nothing they could do - not even offer us the replacement parts - since the warranty was only one year. We paid just under $1,400 for this item. We definitely will not purchase a Samsung anything in the future. Crappy products and no customer service. Maybe they should understand that losing a customer is more costly than sending a replacement part.

My french door RF217 refrigerator has not operated properly since I got it. I had the repairman repair it twice and it just went back to dysfunction. The ice maker doesn't work, the water fills up and and freezes under the vegetable trays and the temperature indicator is not displaying due to an ice maker error code. This company needs to stand behind their name and replace this obviously defective product. I've seen several other reviews with the same problem. Customer service has been useless.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

Our Samsung French door fridge is 4 years old and there has been nothing but trouble with it! We have replaced the icemaker twice, another part and now the door with the ice/water dispenser is literally rusting out! We have contacted Samsung on numerous occasions with the response "There is nothing we can do about it." Do not under any circumstances buy any Samsung appliance!

We bought this nice new French door refrigerator in 2009 from Lowe's. Fast forward to 2011, we were moving and out of town. We came home to a refrigerator that had quit cooling. It was running but not cooling and there were loads of flies. Aside from being very ticked off, we cleaned it out, lost several hundreds of dollars in food. We have contacted Lowe's several times and they cannot find the sale which doesn't matter; it has a sticker on it showing the mfg date. We live in a very rural area. Twice now, Lowe's has been contacted about finding a service person and they would get back to us and never do. We were told by an appliance company here locally that this is the normal life of Samsung refrigerators, and I'm finding this to be true. Anybody looking at more class action suits against them? There have been at least one due to them knowingly selling appliances with bad compressors from what I have read.

We had our Samsung fridge for 3 years in July and the compressor decided to fail, with the warranty expiring after 2 years. However, Samsung organized a repair agent to attend at a cost of $130 for an onsite visit to tell me it was the compressor and that it would be covered under warranty as the compressor has a 5-year warranty on it. That was great so they organized an agent to attend again (Samsung Plaza) to pick up the fridge, so I waited all day and they never showed up. Then the following week, they finally picked it up. After a week of them repairing the fridge, they delivered it back.

Here's the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said he'd have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, that's $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days.

My 3-year old refrigerator (Samsung rsg257aars) stops making ice every 3-4 weeks. I have to empty the ice bin because ice is frozen together, then I have to run the blow dryer on the ice maker to thaw it so it will begin making ice again. There is obviously a bigger problem with this machine but I don't know what it is. I have tried for 2 years to get Samsung to fix this for the thousands of folks who purchased this lemon to no avail. Samsung is not going to stand behind this product, so I will no longer be a Samsung consumer!

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

I bought this 1 1/2 years ago and after owning it for six months, we had to have the electric panel replaced due to the water filter light not resetting. We replaced the water filter, and we could not get the light to reset and go off. Here we are, a year later, and the refrigerator freezer has quit running. The door is reading "OF." When I called Samsung, the representative told me it was in store demo mode. How it would have gotten there, I have no idea. It is just my husband and me in the house! She told me to hit a couple of buttons at the same time to reset it. Well, guess what? That didn't work. She then told me that a service man would give me a call within 24 to 48 hours to schedule an appointment. I talked to her on Friday afternoon and it is now almost 10:00 am on Monday morning, and I am still waiting for that call. I thought by spending over $2k on a refrigerator, it would last more than 1 1/2 years. What a big disappointment!

I hope you read this before you purchase a Samsung refrigerator. I purchased my Samsung French door refrigerator 2 years ago. After 1 year, it stopped cooling and had ice buildup in the freezer. I would unplug and re-plug the unit, and it would reset. I spent too much money for it to last only 1-2 years. I called Samsung service only to be advised that the compressor, evaporator, condenser, drier, or connecting tube were the only parts covered for 5 years; but scrolling through the comments, it seemed to be the freezer sensor everyone was having issues with. I wouldn't recommend this product to my worst enemy. If you are thinking of purchasing a Samsung refrigerator, please reconsider. You will only have issues, and food and money loss. I hope a class action suit is next because Samsung refrigerators need to be recalled, and consumers deserve their money back.

I've been reading the reviews on Samsung refrigerators and clearly, the model number is irrelevant. They all seemed to have problems. My main issue is the unit doesn't keep anything cold. Correct me if I'm wrong, but isn't that the most basic of functions in a fridge? Even though the readout shows 36 degrees, it's closer to 56 degrees. Anything worse than warm milk folks? The good news is the butter is always soft! Aside from this, the unit makes ungodly loud noises. It sounds as though Nolan Ryan is throwing a baseball against the side of it. Of course, the warranty ran out just weeks ago. Samsung has been absolutely no help and wanted to charge me another $250, because I was eligible to reinstate the warranty. Lucky me. I guess I'm out of luck.

I have the Samsung French Door Refrigerator model RF217 series. It is 2 years old and the water is pooling under the vegetable bins and inside the bins. I called the customer service and of course, it is not under warranty. The repair person they recommend wants $180 to look at the refrigerator plus parts which could be anywhere from $20 to $250 depending on the problem. How can so many people have this problem and the company state there is design flaw. They should have a recall. I will never purchase anything from this company ever.

There is a sensor to defrost the fridge and send the water created down a drain for evaporation. This sensor fails to work causing water to pool inside either under the crisper drawers or the cool select pantry. If the water is not noticed, it will ultimately flow from the unit onto the floor. Sometimes this sensor will also cause freezing of the fan that keeps air circulating in the refrigerator. Personally, I had this problem repaired on 4/3/12 and today, 10/29/12, I have called Samsung to report that it is happening again. Their customer service stated that the repair is not covered, is out of warranty and they will not pay to replace/repair. I decided to do a little research via the web and after typing in various forms of the following question: water leaks in bottom of fridge, water under food drawer, water leaking from fridge, etc, I have come across over 2,000 inquiries to this question just from the Samsung website.

I bought a Samsung refrigerator model RS2530BBP/XAA less than three years ago. Last year before it was even two years old, I had to have it serviced for freezing up. I spent $200 to have it defrosted by a repairman. I had lost around $250 worth of food. Now less than a year since having it repaired, it started making a loud noise. And then I noticed after being gone to work all day that the freezer had quit working and all my meat was defrosted. I had to throw away another $200 of food lost. Samsung is no help at all. I called and of course, they said I would have to pay again to have it serviced. This is a load of crap. They don't stand behind their products. I'm a single mom and when I bought this $1,100 refrigerator, I thought it would last me at least 10+ years as my other refrigerators all have. I will never buy Samsung products again and hope I can get the word out about their products. They are junk. When I just had this refrigerator serviced less than a year ago, it has always made weird noises and I knew that wasn't supposed to be that loud.

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).

We purchased this Samsung French Door Refrigerator RF26VABWP in July of 2009 because we thought it was a superior product. Wrong! It was fine until March of this year and then to the tune of $200 we had to have the repairman defrost the fan, etc. because it was so noisy. And then I discovered the water was leaking inside the refrigerator under the crisper trays. We thought the problem was solved until May of this year when we discovered ice forming under the crisper trays. Another service call to the tune of $200. And then in July, I discovered a repeat of the same problem. Previously when I called Samsung, I was told that if it happened again, they would do something.

We have a Samsung refrigerator purchased in 2006. In July, water started leaking from it. We lodged a complaint at Samsung service center. The mechanic who attended our call called on us and told us that the thermostat was not working and has to be replaced and that it will okay in a week's time. We waited patiently for ten days and called the service center. We were told that the spare part has not come. Now, it is beyond three months and our refrigerator is standing and crying helplessly. I called the center three days back. No use. I think I will have to bid a goodbye to my refrigerator and purchase a new one. Definitely not a Samsung, my husband says.

I am following up on my last post on this appliance. I was promised a callback yesterday in regards to my freezer not working in my 7-month-old Samsung (4-door). I called today and was told by Alicia at Samsung's "executive customer relations" line that they will not honor my request for reimbursement for the food I lost. She said because the freezer started freezing again, there is nothing wrong with it and it doesn't need a service call. She said that if they sent someone to service it, they would have reimbursed me for the food. I told her to send someone as appliances are not self-healing and there has to be a problem for this to happen in the first place and I am afraid to put anything else in the freezer. She told me I must have pushed a button, such as the child lock button for this to have happened. I have never touched this panel. It is exactly as it was when it was installed. I also wonder why if the child lock button had been pushed, would all the food thaw out? She said they could do nothing for me. No service call, no reimbursement.

This RF4287HARS/XAA refrigerator was bought at Lowe's in March 2012. Here is it, October 2012 and everything in the freezer drawer had thawed out. The digital display was blinking the # 4 and I had a melted mess in the freezer and water covering my hardwood floor. I filled 4 trash bags. To begin with, I haven't been happy because of the condensation that covers the stainless steel drawer. It is unsightly and invites the grandchildren to "draw" with their fingers on it. I called the Samsung 800# today and spoke with Eric. He insists that condensation covering the outside of the appliance is a normal occurrence. I told him I never had an issue with any other brand of stainless steel refrigerator. His "solution" to the thawed food was to put the freezer on "Power Freeze" for 72 hours. I don't know of any appliance that "heals itself". What happens when I fill the freezer again? I need a service call!

We have a Samsung model RF217 series refrigerator. It's an absolutely beautiful appliance to look at, but it freezes everything below the top shelf, even with the temperature at its highest setting. This is not the strangest thing, however. Ice accumulates in the vegetable bins. This seems impossible since there is no source of water - we have never hooked up a water line to the ice maker. So those of you with water in the vegetable bins, the source may not be the ice maker or water line. If anyone has the answer, I'd love to hear it.

My refrigerator is only 2 years old. Last December, a repair was done, but it was never finished because they never came back. So now the same repair people can now finish it because I had the same problem: ice forming in the freezer, but also the icemaker broke. The first repair was for a defective defrost part. So now I had to pay for an icemaker as the first time the guy broke the insulation. So now when they come back, I have to pay for a part he broke! That’s a good one! But never again will I buy any Samsung brand. I learned my lesson. This product was only one-year-old when I had problems with it. What junk!

I have owned a Samsung side by side refrigerator (model rsg257aars) for about three years. About one month ago, I started noticing that water was coming out of the water dispenser in significant volume intermittently. The amount of water has been enough to flood my kitchen floor on multiple occasions. I know the water is coming from the dispenser as I placed a solo cup under the dispenser which has been filled each time after a flood. I have also seen the process start myself. The flow only stops when I push the water dispensing pad much like if I was filling a cup of water. I have called three different repairmen including the Samsung authorized repair personnel who have not been able to fix the problem. I have paid more than $400 at this point. In reading lots of these Samsung issues, I suspect that part of the problems is due to the electrical boards being defective causing a multitude of the matters noted in this forum.

Samsung refrigerator double door model RF267AERS has had broken shelves now 3 times due to cheap and poorly designed plastic parts. After reading other reviews, I think we are very lucky that our house has not flooded ... yet. Never buy anything Samsung.

I purchased a New Samsung RS261 refrigerator and just out of warranty, the ice maker broke. I am pretty good at repairs and research so after two days with online Samsung support, they recommended to call for service. I could not find anything online to help myself take care of the problem, so I called a local company that I have used in the past. I could not use this company because you have to be a special Samsung repair service, which Samsung only gave me two companies to choose from. They sent out the email service request, which after days, I had no response so I called. I called on a Thursday to that company and received a message that they were closed for the next 5 days for Labor Day. I have never heard of a company that is service-orientated close that many days.

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowe's, we had it "fixed". Since that time, the same problem has been "fixed" two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowe's service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazine's article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. I'm very disappointed by this experience and also by the ratings assigned by the consumer magazine.

I have purchased four Samsung appliances within the last four years, and three needed repairs. Microwave, purchased a year and 1/2 ago, needed new keypad which cost $160 repair. My French door refrigerator, purchased four years ago, needed new rear panel and defrost sensor/water build up under deli drawer. This is a common problem we find out. This cost us $185.50 in repair. Front loading washer, purchased three years ago, needed new bellow with repair cost of $137.21. I'm very disappointed in Samsung products. I would like someone from Samsung to contact me if there is something they can do to help absorb some of these costs. Do you stand behind your product? I will be building a new home in the near future and will not be considering Samsung appliances.

We have a stainless steel refrigerator (Samsung side by side with bottom freezer, water/ice dispenser) that won't hold a magnet on it. Our stove is stainless steel and holds any magnet. I don't understand how the refrigerator can be stainless steel if it can't hold a magnet. The sides do, but that's metal and is grey in color. We have a microwave that is stainless and it also holds magnets. What in the world is the refrigerator made of, plastic to look like stainless? We're not happy!

I bought a Samsung Refrigerator model RFG298HD from Lowes (French Doors) around $3,000.00. We had our first flood from the ice maker at 3:00 in the morning (How much fun is that?). To have a company come out and dry me out, it took them a few days to get someone out for the repair. It was like pulling a teeth to get reimbursed (with pictures). They replaced my ice maker. It was shot and less than one year and 4 months later, on 9/7/12 it flooded my house again. We called and they claimed that someone will call us, but still no luck until 9/11/12 at 10:30 at night. I guess they want to replace my floor and fridge. If anyone is looking to start up a class action, count me in. The customer service sucks!

There aren't enough characters allowed to explain why I would never buy anything Samsung ever again! The latest in a long nightmare of disgust (after the Blu-ray player that scratched circles in our discs and ruined them), is the fridge (RFG297HDRS) that decided to turn itself into a waterfall water feature in our kitchen overnight. Water was streaming rapidly from the ice maker exactly 15 months after purchase. Fortunately (well, maybe not) we got a store extended warranty because, Samsung itself told us good luck and Godspeed.

I called twice in 6 months on the same problem. The first time was in addition to setting up a contact for an authorized repair person to come out. I was told that the problem was that the drain line was frozen and they suggested that I let the refrigerator and freezer completely thaw and this should take care of the problem. I did this for 4 hours with both doors open. I "may" have solved the issue for 4-5 days, but it returned. On my second call, I went through the same information again. This time I went through with having the authorized repair person. I took the day off to accommodate their "window of availability".

I purchased a Samsung French door refrigerator and an over the stove microwave 3 years ago. They worked great for about 2 years and then the trouble started. My refrigerator stopped cooling completely. I had a service tech come and he told me it was a manufacturer's defect but since it was almost 3 years old, I was out of luck. Mind you, he didn't hesitate to try several times to fix it to the cost of over $700 before he suggested I don't put any more money into it. I tried to get him, as a service tech, to contact Samsung to inform them of the mfg. defect but he failed me on that also. The microwave fan went after about 2 years. It did work but was extremely loud. Then the other night (about 4am) I heard a beeping and the microwave was beeping "SE". Now it does not work at all. I had to unplug it to get it to stop beeping. Never again on Samsung appliances. Oh yeah, I also have a range I bought which was Samsung and after 1 year with that, I had to have a burner replaced. I'm not at all happy, very disappointed.

I spent $2200 on a Samsung Refrigerator (model RF4287HAPB). As I'm reading, I see the model number doesn't matter - they are all junk. I'd like to submit my experience. Today is 9/6/12. I bought my refrigerator on 9/20/11. On 8/20/12, the screen started reading an error code. I called Samsung, who sent out a repair person. The repair person stated it was from the freezer. It's irreparable because the wires where the malfunction occurred are in a non-removable part of the unit, and therefore, the code is permanently affixed. I cannot operate what temperature setting, or whether I want cubed or crushed ice.

Samsung refrigerator RF217ACBPXAA - I purchased a Samsung refrigerator less than 2 years ago. Water accumulated in the vegetable and fruit bins. A repairman came and fixed the problem. One month later, it happened again. A repairman came and fixed it, but said he couldn't say that it wouldn't happen again. Freezing occurs and clogs the water from making ice, therefore backing up and coming into the bins. Less than 2 weeks later, it happened again. Samsung says that the repairman has to state that it cannot be repaired for them to take another course of action. I searched online and found this to be a problem with many. I am considering a class action suit. Please advise.

My parents took delivery of a Samsung fridge model RS267LBWP on Sept.13, 2007. It worked for 32 months and then had "no cooling" problem. This problem has now gone on for 26 months and 7 service calls (at considerable expense) to the Samsung authorized repair center. Their Customer Service experience has been dreadfully poor as they are unresponsive to what is really a lemon. I have tried to escalate to the Voice of the Customer Manager who referred me to the Office of the President (yes, OOP - spell it backwards and that's exactly what it means). Take this notice and warn people to never buy a Samsung product. They do a great job of marketing and advertising but you're on your own if the product ever has a problem. Sony and Apple lead the way in terms of customer service. I will stick by those brands and the excellent service that they have provided in the past.

My hardwood floor is damaged - second time in two months! We found water puddling up on the right side facing the fridge. In searching for the source, we found a small puddle inside the fridge on the right side just under the large cold-cut drawer. On further inspection and upon taking the drawer out, we found a solid thick block of ice! In fact, it was very difficult to remove the drawer. We thought we were breaking something!

Samsung refrigerator (RF26VACWP/XAA), Repair - I have called 9 times and faxed repair copies and original purchase tickets 2 times; and a supervisor was to call me back on Monday (August 27), Tuesday (28), or today (the 29th) in regard to getting this problem resolved. I have gone over the same information each time I have called. All the representatives (Bianca, Tiffany, Steve, Bonnie and Kia [those are the ones I noted their names]) have been helpful but unable to resolve our issues. Steve had me fax everything but seems the original purchase ticket was unreadable. I re-sent the information on August 24. Several of the representatives said we would receive a refund (allowing 10% reduction to purchase price per year), and the last people I talked to did not say this (Bonnie and Kia). We have spent almost $400.00 to repair this unit in February and May of this year.

Defective Samsung Refrigerator Model RF267AERS - We first experienced an issue with the evaporator tube freezing up and water running out of the refrigerator on to the hardwood floors, 2 months out of warranty. A service technician came to the house to repair it. Here we are, a few months later (May 2012), with the same reoccurring problem. This time, they want us to pay for the same repetitive issue. Do yourself a favor and stay away from Samsung refrigerators. Update - Here we are in August of 2012 with the same problem. The refrigerator is once again a spring generating a stream of water on to our hardwood floors. What a lemon of a refrigerator. Do yourself a favor and stay away from Samsung Refrigerators. Beware, they do make refrigerators for other manufacturers.

I have multiple Samsung products and thought I could trust them. I purchased a French Door bottom freezer about 3 years ago (model # RF267ACRS/XAA) from Sears and luckily bought the rather expensive Master Service Agreement with a 3-year extension (a rip-off because the 1st year is supposed to be manufacturer covered). Fridge worked fine for 2 years. Then we noticed ice freezing up on the back panel of the fridge compartment. The fan started making a loud noise, and we called Sears (who owns their A&E service dept they send out, a major conflict of interest) and the tech melted the ice and said he cleaned out a drain. Fridge seemed to work for about another 4 months, then ice was building up again on the panel that stores the "twin cooling system".

I purchased a French door with freezer on bottom; within a few months, the right side handle came off. I called Samsung and was told they would send me a new handle; never received a handle. Now, in the last few days, the left side handle’s paint is peeling, like it’s been repainted. I will never buy anything Samsung again, especially after seeing all the bad reviews.

The ice maker won't shut off even when the dispenser pad is not engaged. It keeps cranking out ice which fills the dispenser and then backs up all over the fridge. When you open the freezer door, ice then spills out all over the floor, etc. What a mess. Has anyone else experienced this? Model #RS261MDRS, purchased from Lowe's on 8/3/2011. I will never buy another Samsung!

I bought this Samsung refrigerator and in less than 6 months I had a loud noise coming from the freezer. I had purchased the extended warranty, so I called and the repairman came out and said ice had built up and he used a hair dryer. The same thing happened again and he came out and did the same thing. Now, I am having an ice-maker problem. This refrigerator has given me nothing but problems. I will never again buy a Samsung refrigerator. I have been reading that most of their refrigerators have problems. I will advise my friends and family not to buy these refrigerators.

We have had our refrigerator for only a couple of years. First the ice maker broke. Then it started making this loud noise that would stop when we opened the door. We had a technician come out and fix these problems. This was only a few months ago. Recently, I had noticed our milk didn't seem that cold even though the temp read 38 degrees. The problem started getting worse so we "reset" the fridge by unplugging it. This made the temp gauge work again and the true temperature was 66 degrees! After having already spent over $300 to repair this new refrigerator, I am reluctant to spend more to get this new problem fixed, especially after reading these complaints.

The ice bucket was stuck and could not be removed. I talked to someone who was very helpful and connected me to technical service. I was given a work order number and was told they would contact me within 48 hours. An hour later, I got a call from the Samsung technical service who told me I put the bucket back improperly and they never heard of this before. The only way to get it out is to break it. Being an engineer, I was surprised a technician would tell me from a phone conversation to break it and this never happened before. I asked directly if this was a technician telling me this. He was someone from the accounting department who talked to a technician prior to calling me. I am shocked that Samsung, which I thought was a quality house, would have an accountant pose as a technician. I will never buy anything Samsung again if this is how they design and follow-up on their products.

We purchased this ref (Samsung RS267TDRS) at BrandsMart in 06/04/2012; it was delivered on the 7th. I had to wait 24 hours for the ice maker to produce ice, never happened. We called BrandsMart and a tech determined that it was a defective ice maker. The ref was changed for another one same model on 06/15/2012. On July 27th, the ice maker stopped producing ice and the water was warm. I called Samsung and am expecting a call within 2 days to see if I am eligible for an exchange. This is not what I expected from a company like Samsung. I will not recommend any of their products nor buy any other Samsung product ever.

I bought a Samsung refrigerator 9 months ago. It worked for 4 months and stopped cooling. Then six repair calls, five repairmen, and several replacements of parts later, including the compressor, I was told that it was not repairable. Unable to reach Samsung, I contacted the California’s state attorney general’s office and they contacted Samsung within a week (complaints are not new to them). Someone from the office of the president called and was annoyed that I did not contact them first.

I have purchased a Samsung refrigerator and freezer (twin type). It started creating problems and was not working properly, just after installing. The problems were: 1) The hand hold could not be fixed on the door of the refrigerator; 2) The water freezing unit does not operate properly. So, I called Sum Service Company, which is the representative of Samsung in Iran, but no one was responsible for the problems! Once again, I had called the Sum service more than 50 times. After one month, Sum Service Company replaced our refrigerator with a new one. But the new one has the same problem - the water freezing unit still does not operate. I tried asking other consumers and I learned that the water freezing unit basically has this problem. Although Samsung has a worldwide reputation, I regret buying this type of Samsung refrigerator. In the last two months, this issue affected me both mentally and financially. I request you to advise the Sum Service Company about my problem as soon as possible. If you need to contact me, my email address is **.

I bought Samsung refrigerator last June 20, 2009 (RF267ABBP/XAA). The ice dispenser started spitting out bits of hard white plastic (some nickel and dime size) with the ice. When I called for repair (still under warranty), the repairman could find no source for the plastic and did nothing. The problem has reemerged now with 1.5 " x 2" piece of hard white plastic and dime size piece of styrofoam.

Scratches on the dispenser within 6 months: The repairman came out and adjusted it a little, but it is still scratching. How is this going to look in two years or when I want to sell the house with this included. This is the first Samsung merchandise I purchased, and truly, it will be the last. Don't buy one.

Just because they (customer service) were so lazy, I fixed this piece of junk (Samsung RB215LASH/XAA) myself. That's the last time I'm buying anything Samsung (Phones may be not so bad.). I called and left a message, but nobody called back. Yesterday, I spoke to a representative, and he said these people are real Samsung techs. Do not call this number (888-476-3387). They're not responding.

A little more than 2 years ago, I bought a Samsung refrigerator (Model RFG295ARRS) at Lowe's. This refrigerator has been leaking from day one since. Due to the fact that my house and business were under construction, my appliances from Lowe's were not delivered until 9 or 10 months later, and besides this situation, I was not able to occupy my house and business until the City of Lansing granted me permission to occupy. It took about another 3 or four months for me to do that. Due to the fact that my residence and business are in the same building, I ended paying about $2600 for my refrigerator (I do not recall very well, but I still have my receipt). When Samsung technicians came to my house on June 30th, 2012 and July 21, 2012, they told me that my refrigerator is not repairable.

After a few months of knocking sounds, they then got continually louder after a year. I purchased this in 2009. Coincidentally the same year, they discontinued that model. Now, there is water under the crisper drawers. This is a $1,200 lemon from Samsung (Refrigerator #RB217ABPN). Customer service: silent stonewall treatment, no accommodation. Repair service has to come from the next county for $75 estimate. No thanks. I will never own another Samsung.

Since purchasing this Samsung-Bottom Freezer Refrigerator in 2009, I've had at least 6 service calls, 2 replaced refrigerators and my problems are just as they are the day I purchased it. I have the extended service warranty (a joke). The ice maker sprays water over my frozen vegetables and has rarely made a whole ice cube! It crushes the ice when it does make ice or makes pieces of ice! You can set the freezer to 0 and within 24 hours, it changes to 7 below. This freezes everything in the top of the refrigerator including my fresh vegetables, tea, jello, and whatever is there. I've lost at least 2 or 3 purchases approximately $100.00 each time to this problem.

I have only had this refrigerator (Model Rs2530BSH) for 5 years. It started giving me problems in the 2nd year. Now, it is completely out. It is hard to get anyone to work on this piece of trash and the parts are very hard to find. Once I found the parts on the internet, I was told the main part was on back order (the main circuit board) because of high demand. That is a shame. No part to a refrigerator should be in high demand. That means it is a manufacturer problem and it should have been recalled. This is frustrating and costly. Everyone who purchased this piece of junk should receive some type of reimbursement.

The ice maker never works. The ice in the ice maker gets too large; thus, you are never able to get ice out of it, because it gets stuck in the machine. Every time you need to get ice, you have to pull the thing apart and put your hand in the machine to get the ice out!

Samsung Refrigerator Model # RF263AEBP, Serial # JJ054GBZ400358B, and date of purchase: 04-30-2010. On 3-21-12 on line chat with Samsung: I am having a problem with the middle vent holes inside of the back of the refrigerator frozen with ice. Also, the bottom of the inside of the refrigerator is full of water. I had the same problem back in September and I defrosted the vent holes with a hair dryer (like the Samsung customer service rep told us to), and we wiped up all the water but now the same thing happened again!

I purchased a Samsung refrigerator on May 1. It has not been operating properly from the very first day. It froze everything in my refrigerator on two occasions and now it maintains a temperature of 55, which is above the safe level. The repair guy did nothing. It makes a very loud noise on the freezer side that can be heard in the whole apartment. I know something is wrong, but when the repair guy came, it was not making the noise and the food was not frozen so I was advised to just turn it off and plug back in because everything was computerized and it was impossible for him to tell what was wrong. I'm going to have to junk it and get me a GE (what I had before). I will never buy another Samsung product.

I bought a beautiful double-door Samsung refrigerator in 2006. The next summer, during the warranty, the refrigerator died. I have made almost daily calls to Samsung for weeks and got no results - parts were always in shipment. Meanwhile, it was summer and there was no refrigerator and there were promises to fix it within a few days. Finally, I called Lowe's where we bought it and Lowe's replaced the refrigerator. Now, it's 5 years later and the replacement refrigerator is dead and Samsung does not care. Their attitude seems to be like this: "How dare you buy our refrigerator?" I won't ever again and I hope others considering Samsung read this and do not buy Samsung.

We purchased a new Samsung refrigerator (Model # RF217ACPN/XAA) on December 5, 2011. On July 5, 2012, the refrigerator stopped cooling and freezer stopped freezing. Everything was lost. Approximately 12 hours later, it began to work. Again on July 12, 2012, it has stopped cooling and the freezer stopped freezing. Amazingly, the digital temperature gauges register the temps as in their selected range.

We purchased the Samsung RF266AASH from Lowe's four years ago when we moved into our new house. We are currently on the 4th repair for the same problem. The refrigerator stops getting cold. Yesterday, we find out Lowe's will no longer repair Samsung appliances. I will tell everyone I know to stay away from Samsung appliances at all cost. It is just not worth the hassle. I even paid for the extended warranty which was supposed to cover food spoilage but that never happened. I'm very disappointed!

Samsung Refrigerator RF267AERS, expensive junk! I paid $2,500 for a Samsung French door, bottom freezer. In 8 months, we have had repair people out 4 times and today, we are replacing the compressor. The cooling system does not work, the coils freeze and the fan stops running. Water drips from the ice maker, it is a real mess. Samsung has known about the problem since 2005. A consumer class action suit was filed in 2010.

Samsung side-by-side refrigerator compressor burnt out only after 7 years. I still have my old refrigerator in my garage that still works after 14 years. I can't believe a cheap refrigerator can last longer than a Samsung refrigerator (it cost me $2,400). I called the service center and they told me that the warranty was only for 5 years. I will never buy Samsung products.

Junk Fridge - Six months old, starts making noise, a serviceman comes out didn't hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didn't hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

We purchased a Samsung refrigerator in July 2006 with the extended 4-year warranty. In July of 2009, it stopped cooling and I called in for a service order that took six days to repair the sensor and fuse. The repairman said these go out all the time, not a good part. On Nov. 16, 2008, it went out again for the same part and I asked for a refund. I was told, "No, just repair." The tech again said parts were being updated because of repeated problems. On June 19, 2012, it went out again. I called Lowe's service advantage and they referred us to Samsung since this was the third time. We went through a number of associates. They told us that we would get full credit, but we had to produce the work repair orders and fax them to Samsung.

I have had the fridge for 3 years and have had it serviced, now will be the 4th time. The fridge has stopped cooling because it freezes behind the produce bins and the fan stops working, over and over again. I have put another $600 or so since I bought this **. I am over it. I will never buy anything Samsung again.

My Samsung refrigerator, which was not in warranty, was repaired by Samsung’s service center person on 24 May 2012, and after three days it started giving me the same problem. It is not cooling (gas refill). I called them and they are not giving any response. They have given a bill and a one-year guarantee, but they are not attending my phone call. Name of the service center: Balaji Refrigeration (Mr. Balaji). Address: No 23, Karumari Amman Nagar, Kodungaiyur, Chennai - 600118. Phone number: 9841360565. Kindly look into this complaint.

Every summer the Samsung refrigerator model RF266abbp starts making a loud noise like an old fan. Every time we open the door it will stop and then it will start if we close it. The repair man came and said just unplug it and let it all the water from freezer flow out for at least 24 hours; then, let it dry and plug it again. It's been the third summer with the same stupid thing. I was cleaning the shelf with the thin glass, the vegetables and fruit compartment with 2 drawers, and the glass exploded! Yes, it exploded! I got glass in my arms and around my kitchen. There were very small cuts in my arms. It’s nothing threatening, but it scared me! I don’t know what to do or how to complain (if it’s useful)!

The ice maker doesn't operate after removing the ice bin. It just doesn't reset. The operation manual is awful, no explanation of the test switch or how to operate. Other features such as drawers operate poorly. I'd never buy another Samsung. Big mistake.

After we bought it, we had to defrost every 4 months. Ice builds up on behind the refrigerator part. We had to take the cover off and de-ice. It made loud noises, smelled like chemical (like gas) every time you open the door. The tech said to put baking soda in it for 48 hours. Please, I'm not stupid. We ordered a new fan motor for it off eBay for $40.00 and a new water filter for $35. Now, we won't need it because we will probably go buy a new one. Samsung is junk. Don't buy one! I couldn't believe all the bad reviews. I wish I had seen this first. The fridge should last 15-20 years. Our other "cheapies" were better than this $2,000.00 unit!

From my complaint sent to Samsung: I bought this Samsung side-by-side RS2545SH/XAA refrigerator for my office in 2008. Within the first year, I had to have the service techs in to repair and replace the board because it was causing the fridge to over-cool, either freeze the refrigerator section or leave it uncooled. That was repaired under warranty. In the past year, I have encountered the same issue. Now the board is causing the cold water reservoir to freeze. I have had both our local repairman and yours out to attempt repair. The local reported that it is a common problem with refrigerators and recommended higher temp settings to keep the problem at bay, but wouldn't recommend refrigerators with chips for our next purchase.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker won't work; error codes that won't reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

Samsung Refrigerator Model RB215LASH - Samsung is a disgrace. I have sworn off any product made by Samsung as a result of my experience with this refrigerator. This refrigerator began giving me trouble at ten months. I went out of town to work and when I came home it wasn't working at all. Neither Lowes nor Samsung was concerned about the fact that they are selling a piece of junk. I contacted Samsung's recommended repair company and during the visit, I was advised that no one wants to work on them because they continue to fail even after repairs are made.

Same as Jean of Palmer, AR, December 25, 2011. It started with the ice maker now not working. A piece of junk and a big waste of money. I feel for only 3-4 years old this fridge should be working great, but not a Samsung. I guess I will just take my losses on this one and go buy a new one. Not a Samsung though.