Samsung Dishwasher
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Samsung Dishwasher

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Last updated: Jan. 13, 2018

629 Samsung Dishwasher Consumer Reviews and Complaints

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Verified Reviewer
Original review: Jan. 13, 2018

We bought the dishwasher, ice box and gas stove from Best Buy, they stopped working on the 2nd day that they was delivered on 3/2014. We contacted Best Buy about the problems and they said that we had to contact Samsung customer service. We did and they said that the applicant was out of warranty. How can this be. We just bought it brand new, they said that they were 4 yrs old and out of warranty. The dishwasher was the first to go out, then the freezer on the icebox and now the stove oven doesn't work. I will never buy a Samsung of any kind and won't buy from Best Buy either. All of their products are out of warranty and they told me, "That's why you should buy a extended warranty." Then why do they advertise that they have a warranty for Samsung for 1 yr, 2 yrs etc. And no one will work on them either. Be smart and don't buy Samsung. I won't ever again.

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Verified Reviewer
Original review: Dec. 16, 2017

Samsung - StormWash™ 24" Top Control Built-In Dishwasher - Stainless steel. Bought from Best Buy 3 weeks ago. Showed an LC fault (which means water leak but there was no leak), quit working, had to unplug because of horrible noise. So far the local licensed service has replaced the motor and pump. Same LC after one load of dishes. Service came and replaced two circuit boards. Made it through 2 loads of dishes and "LC". I called the service again to see if the entire unit could be replaced, no, they have to come and try again.

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Verified Reviewer
Original review: Nov. 28, 2017

BUYERS BEWARE!! The worst experience involving the Samsung dishwasher DW80H9 series. First year the top rack was not functioning properly. The fix was use zip ties to stabilize, this was from a Samsung tech. Second year continually got the E7 error code, replaced the spray arm motor and assembly. Third year, same E7 code and replaced same parts again, but I had to wait 2-1/2 months to get the correct part. This year is the fourth year, guess what, same error code. Today I canceled all extended warranties, this company needs to remove their products from the consumer base and start over again.

The Samsung Protection Plus warranty system is a joke also, the right hand does not know what the left hand is doing. If I can change a handful of people's minds to purchase a different manufacturers product, my job is done. Please be aware that Samsung's appliances are pretty and your kitchen looks awesome, but not functional and you will be spending your valuable time on the phone for hours for repair. Please take heed!!!

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Verified Reviewer Verified Buyer
Original review: Nov. 28, 2017

I had 1.5 year old Samsung dishwasher DW80J3020US/AA, SN B0G8DG518407E which had 5 year manufacturing warranty. However, after 1.5 years of service machine stopped working. Control Board went bad. Samsung technician Mike from Lake Electronics, LLC who visited my machine was nothing but a fraud. Even without looking at my machine he claimed that my machine was infested by bugs and left. My repeated attempts to get from Samsung or Lake Electronics any documents proving the statement of their technician was laughed at by both Samsung Customer Service and Manager of Lake Electronics. Final answer from Samsung Customer Service was: Your Warranty is void.

My technician from Broward Factory Service told me that Samsung dishwashers and other electronics are very bad and unreliable, and that I would be much better off replacing my machine than fixing Samsung on my own dime. Anyway, Samsung dishwashers are bad, and think that class action lawsuit against Samsung and its Customer Service is warranted.

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Verified Reviewer
Original review: Nov. 27, 2017

When we moved we put in all new appliances... The dishwasher has had repair out twice... French door refrigerator once along with the washing machine that doesn’t drain properly, and as a consequence, smells bad and has to constantly be drained from the bottom making a terrible mess because of the way the drainage is set up. Right now my dishwasher is again having a problem and keeps turning itself off. I can find no leak. I will have to spend another $150 for repair to come out again. I will NEVER buy another Samsung appliance. They should stick to smartphones. In 53 years of marriage, never had a problem with a KitchenAid or Bosch... Should have stuck with what I know.

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Verified Reviewer
Original review: Nov. 26, 2017

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around "Awful Product". I wouldn't even recommend this product for the "Land Fill"!!! It saddens me that I have to give them a star just to post my dissatisfaction.

Verified Reviewer
Original review: Nov. 24, 2017

I bought a home where former owner installed a Model DMR577XXX Samsung Dishwasher. From day one, food particles were all over the glasses and dishes. Running it again or on Heavy does not help. I had it serviced for replacement of upper spray arm, but no improvement. I'm ditching it and buying a new one after reading all of these reviews from owners with the identical complaint. It is humiliating for a guest to see those specks of food all over the glasses and dishes. I always scrub my dishes down - the food specks are coming from the water in the dishwasher somehow. DO NOT LET YOUR WORST ENEMY buy one of these pieces of junk. OH, and the cycles run FOREVER - Plan on letting it run all afternoon before your dishes are ready so you can use them for dinner!!

Verified Reviewer
Original review: Nov. 23, 2017

I have owned this item for over a year. This item will NOT dry your dishes. The drying cycle on the washer is extremely long and dishes are all wet when it finishes. All cups and glasses will have water in the recesses. You will end up drying everything as you take it out of this dishwasher. I am very disappointed with this purchase and could not recommend it. It is a big waste of money.

Verified Reviewer Verified Buyer
Original review: Nov. 21, 2017

I am a 73 yo Veteran and have had a dishwasher all my life. This Samsung dishwasher (Model #AA3JAG9MC&05835Y) is the worst I have ever owned starting with the dumb design of the dish racks that make your glasses fall over and dished roll when the rack is pulled out or pushed in. The worst problem is that it does not clean the dishes, I have been embarrassed several times when guests poured a drink and then dumped it when they saw the glass was not clean. I wash the dishes before putting them in the dishwasher and still have to put a lot back in the dishwasher when they come out dirty. Ran the dishwasher twice yesterday and the dishes and glasses still come out dirty. Samsung wants me to spend my money to have their reps come out to fix the problem. Not going to happen, will throw out the Samsung and buy another brand that does what it is supposed to do.

Also having problems with my Samsung Grand Prime cell phone. Friends are cursing me for not answering my phone only to find out that the ringer has changed from sound to vibrate or do not disturb WITHOUT my knowledge. Samsung can correct by a simple LOCK function on settings but after numerous calls and requests Samsung did nothing to correct the problem. Solution to my problems: TRASH MY SAMSUNG PRODUCTS AND GET ANOTHER BRAND THAT WORKS.

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Verified Reviewer
Original review: Nov. 21, 2017

Mine stopped working right after the one year warranty expired and has the flashing lights. Called a local appliance repair guy and he told me he does not repair Samsung. Why? Because they keep breaking down and he has to keep coming back to replace parts at his cost. Customers think it’s his fault, but after reading this blog, we all know the problem is Samsung. My other Samsung appliances are not great either. I just purchased a new highly rated Kenmore from Sears. After checking Consumer Reports, Samsung has the worst frequency of repairs of all brands. Stay away from Samsung and don’t listen to salespeople. Do your own research first and buy a dependable brand. Anybody want to buy a lightly used dishwasher? LOL.

Verified Reviewer
Original review: Nov. 19, 2017

My new Samsung dishwasher model# DW80M2020US looks nice but the heating element is defective. Doesn't heat the wash or rinse water and doesn't dry the dishes. Doesn't clean the dishes as well as my 10-year-old dishwasher did, even in its 10th year. How can a brand new dishwasher be so inferior!?!

Verified Reviewer
Original review: Nov. 16, 2017

I purchased a Samsung dishwasher to match the rest of the appliances. After less than 2 years, and minimal use --- we are only at the house 4 months out of the year-- the control panel went out. It's under warranty BUT we have to pay for labor. After looking at reviews, it sounds like 50% of the control panels go out. I think the company should reimburse the cost of labor or, I'm in for a class action suit!

Verified Reviewer
Original review: Nov. 9, 2017

A little over 2 years ago I purchased a Samsung dishwasher. It has been the worst dishwasher I have ever experienced and never would I ever buy any other product with the Samsung name on it. It has been nothing but problems. The old one was far better. Tomorrow I intend to go elsewhere to purchase a more reliable dishwasher and send this one to the scrap heap.

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Verified Reviewer
Original review: Nov. 1, 2017

I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean the dishes well. It is about 3 years old and it's torn up. There are only certain repair companies that are allowed by Samsung to repair their appliances and some will not repair the appliance if it's under warranty. The company I call charges $89.95 for a service call and if they can repair it, they will waiver the service charge. I think that this means it will be expensive to repair it. I'm going to buy a new one and it definitely won't be a SAMSUNG.

Verified Reviewer
Original review: Oct. 25, 2017

DW80F600UTS dishwasher - Do not buy this dishwasher. If you do I hope you purchased an extended warranty. Broke 3 times in 2 years. Same code and part. Samsung did help repair it 1 time because the exact part broke in less than 3 months. Not a family use. Ran it only 3 to 4 times a week. Even put a filter on the well to prevent problems. Would like to sue them for making such a defective Lemon.

Verified Reviewer
Original review: Oct. 18, 2017

I have a brand new Samsung dishwasher and it is disappointing to say the least. I had a Bosch 10 years ago that was better. Even though I select Hi Temp Wash the water is lukewarm. It is noisy but nothing gets done in cold water. Very very disappointed. Will never buy another Samsung. My washer does the same thing! Use some hot water! I put pails of hot water into my machine.

Verified Reviewer
Original review: Oct. 16, 2017

We bought a Samsung dishwasher about 4 years ago. Thankfully we also purchased the 5 year warranty. About 3 months ago it started acting up, wouldn't finish the wash cycle. The repairman replaced the sensors, one of them twice. Then he replaced the whole pump assembly unit. He ran the dishwasher while he was here, everything was fine. The next time we ran it, water leaked out of the pump assembly and ruined my laminate flooring. They ordered another pump assembly and installed it a few days ago. It ran through a cycle no problem. Last night the pump kicked on, opened the door and the pump still ran. Held the power button down, it turned off then right back on. Had to flip the breaker to turn it off. Took a week and a second call to hear back from someone on the damaged floor. Still no resolution for the non working dishwasher or damaged floor.

Verified Reviewer
Original review: Oct. 3, 2017

The Samsung dishwasher(s) DW80M2020US (and other I have read about) does not dry dishes - not even close. I had read the reviews but I just refused to believe that a manufacturer would produce a dishwasher incapable of drying dishes. I thought all those complainers were just not using the correct settings - I was wrong. I have had a dishwasher for over 51 years and this is the first I've ever had that was incapable of drying dishes. I would retrofit it myself to extend the drying cycle if Samsung would provide the instructions.

Verified Reviewer
Original review: Sept. 23, 2017

I wish I had read reviews before purchasing the dishwasher. I had purchased the refrigerator and was somewhat satisfied so I purchased the dishwasher so that the appliances would match. Both are stainless steel (so they say but magnets stick to the front of the dishwasher so you know it's not stainless.) The front of the dishwasher has rusted but in addition to that (this was actually the icing on the cake) the dishwasher has not worked more than it has worked. Always stopping, giving blinking lights, had to replace the level sensor twice, clean out the line numerous time and it really doesn't clean well. The refrigerator while not rusting doesn't drain and a thick sheet of ice gets under the drawer. We have to take the drawer out and soak up the water and ice. Nothing but issues. I hate both appliances and will NEVER purchase another Samsung appliance again. I won't even take it for free. Thank you.

Verified Reviewer Verified Buyer
Original review: Sept. 22, 2017

I purchased a Samsung Dishwasher at Lowe's less than 4 months ago. Started having problems. Called my very unhelpful Samsung warranty people. All I got was the runaround. The part that holds the seal in place has come off and it leaks on the floor. They told me that they would send a repairman out and told me that I would have to pay for the service call and that the part was a cosmetic issue and that it is not covered by their so-called warranty that is not worth blowing my nose on it. If there is anyone wanting to do a class action lawsuit I am in. I will never buy a Samsung product as long as I live. Lowe's Home Improvement was not any help. I will never spend any of my hard earned money at Lowe's ever again.

Verified Reviewer
Original review: Sept. 20, 2017

I bought a Samsung dishwasher at Home Depot last year. It was on sale, all stainless inside and seemed like a great deal. It worked a couple of times then quit... lights flashing and stinky water remaining in the basin. Home Depot responded quickly and sent someone out twice to repair it then finally sent me an email saying it was not fixable. They gave me a full refund. But, I am stubborn and was determined to fix it. Sometimes it worked thru a full cycle and sometimes it did not. I would have to push a couple of buttons to get it to drain afterward. After months of troubleshooting it finally works for me every time. The key is a balanced load. When you put a dinner plate on one side of the rack you must put the next dinner plate on the other side. Same with the top rack. Equal weight on both sides of the carriages is the trick. It sounds like a pain in the you-know-what but it works for me and I feel like a winner! :)

Verified Reviewer
Original review: Sept. 14, 2017

I have had a Samsung Dishwasher for almost 5 years. Thank goodness I purchased a 5 year warranty. The dishwasher worked OK but didn't do a very good job. We always washed the dishes before we put them in. One day we got the flashing lights on the front and had to call service. They came out and replaces the fill reservoir sensor and another sensor but still had the problem. Then he replaced the main electronic board, still the same problem. Then he went to the last thing he knew it could be, a partially clogged hose. He had to take the dishwasher all the way out and there is a black hose on the bottom. That hose was partially clogged. Once cleaned out and put back together, everything worked beautifully. It now washes dishes better than it ever did. We no longer rinse before we put them in the dishwasher. It is unbelievable how well the washer performs after 4 1/2 years of marginal cleaning. My wife is happier than a lark.

We have a stainless steel interior and the racks are wonderful and very useful for loading. We now love this dishwasher and look forward to another 5 years. We are not sure if the hose was the main problem because it never washed very good from the beginning. I think the new reservoir sensor now gets more water in there and the new electronic board may be doing something it didn't do before. We are not sure but that hose that gets clogged will mess up all you sensors and that is the first place to look. We use the little pouches of soap you can get from Costco. They seem to work great and you see them in all the rental units at Whistler, etc for the dishwashers, so a lot a people like them. Hope everyone gets theirs running as good as ours. We purchased our dishwasher at Best Buy.

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Verified Reviewer
Original review: Sept. 13, 2017

Adding one more complaint to the 600 plus list of dissatisfied individuals reports seems pointless but I want to share my experience and my frustration to hopefully shake things up, tell the manufacturers that allowing these products to remain on the market, knowing that they are failing and then telling people who have spent anywhere from $500 to over $1000 that they are now stuck with a useless appliance because the 1-year warranty is up is unacceptable. If this doesn't eventually end up as a class action lawsuit which is my next step, heres hoping I can at least deter someone who is considering buying one of these piles of junk to look elsewhere. I am a first time homeowner and was very excited about all the updated appliances that were coming with my kitchen.

During the home inspection, immediately a foul odor couldn't be missed when opening the dishwasher (DW80F600) but after letting it run a full cycle it subsided and we chalked it up to probably being caused by sitting water and the machine not having been run for awhile. BIG MISTAKE. First cycle I did with dishes, the tablet was half-dissolved, dishes were soaking wet, murky and dirtier than they were when they went in with an assaultive sour odor to follow when it actually stopped running about 4 hours later. After some troubleshooting with bleach, liquid dishwasher detergent, rinse aid and running hot water before starting the machine with no changes it was time to contact the home warranty company that came with the house. They happily sent out a technician costing me a $100 deductible. He diagnosed that the circuit board was the problem and that it was causing it to stay in rinse mode.

Then when I told him about the odor his response was "that most of the newer dishwashers have that smell." This did not sit well with me but figured, maybe with the new circuit board the smell and other issues would go away. Part arrived, he came and installed it. Problem NOT solved with no improvements. Called again, asked for a different company to be sent out (and by the way good luck trying to find technicians who work on Samsung products, definitely a huge red flag). This visit, he said that the problem is the entire pump and needs to be replaced. So this is where I am at now and pretty confident that this dishwasher is going to be an ongoing problem, needing repairs constantly with mediocre improvements until my warranty is up leaving me stuck with paying for all technical support and parts out of pocket.

And just a quick side note: I did call Samsung about the odor and the condition that the dishes were coming out in. The response I got from the representative was nothing less than infuriating but went like this: she was quick to tell me that the warranty was up and that unfortunately there was nothing they could do. Regarding the odor, she simply said that this was the first she's heard of this problem. And to wrap it all up she proceeded to tell me the proper way to load a dishwasher, that it is helpful to pre-clean the dishes before loading and to leave the door cracked to assist with the drying. Thank you Samsung. This whole ordeal has struck a very bad chord with me and anyone interested or knowledgeable about making moves towards class action please contact me.

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Verified Reviewer
Original review: Sept. 11, 2017

10 months ago we purchase a Samsung dishwasher model DW80J3020. It completely stopped working. While it was still under warranty, we had service technicians come out which took 3 days. Then they had to order a part. Two days later we had it working... It worked one time. Two more service calls later it was deemed unrepairable. Since that time we have tried to get a refund and all we get is shuffled from one "Customer Care" (what a joke) Department to another with no information or response. Finally we sent them the receipt on the suggested form... Still no response. My advice to you is don't ever buy a product from Samsung. They have shoddy products and the worst customer service I have ever experienced.

Verified Reviewer Verified Buyer
Original review: Sept. 9, 2017

My dishwasher started leaking badly. Upon my inspection, the bottom door seal was falling apart/disintegrating. I went to Lowe's where I purchased it (this was one month after my 3 year extended warranty had expired) and asked to order the part in order for my plumber to repair it. They could not find the correct part but tried to sell me a part anyway. I knew enough to know that was not a part I needed So, I came back home and called Samsung for help. They referred me to J & J Parts which is their official distributor of Samsung parts. They could not find the individual part I needed. Moreover, they indicated that Samsung built that rubber piece into the door and I would have to buy the door for $254 to solve the problem! I called Samsung back and explained the issue. They didn't seem to care and said I would have to call an official Samsung tech. to come out and fix the problem.

So I did that hoping it would cost me much less than $254 and the seal would be repaired. The tech confirmed what J & J Parts said to me on the phone - that I would have to order most of the door piece (over $200) and then the labor cost to add on to that made the estimate to repair at over $400! The Samsung tech visit cost me $97 for nothing that I didn't figure out myself! All this headache for a 22" piece of rubber seal! The bottom line is this: don't buy a Samsung dishwasher (my model #DW80H993), if you did and this happens, don't waste your time and money to try and fix it. I obviously would not spend the $400 for this piece of trash, so I bought a new and different dishwasher with a 5 year warranty.

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Verified Reviewer
Original review: Sept. 5, 2017

Purchased this item July 10, 2017, used 3 times. Started making this terrible sound!! Call for service, the man that came out was very nice and informative. Replaced the tiny fan motor in the vent... Worked one time and started making noise again!!!

Verified Reviewer
Original review: Sept. 4, 2017

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was <1 week outside of warranty so their response was: "Sorry but you did not buy the extended warranty". The dishwasher it replaced was 16 years old and worked perfectly but so noisy. I wanted something less noisy. Two days ago it stopped dissolving the detergent blobs, which indicates there is not enough water circulating inside during the cycle to clean anything. It is only 18 months old.

Verified Reviewer
Original review: Aug. 30, 2017

Their own authorized repair depot says they can put in a new water pump but won't guarantee it because my dishwasher is 2" farther to the right than is usual. That is, frankly nonsense. They've been here twice, then told me to hire a plumber to fix his mess. That cost another $185.00. They cannot diagnose the problem. With all the testing the steam peeled the laminate off my brand new cabinets. This dishwasher is nothing more than a money pit. My regular service man refused to service it saying that Samsung is garbage.

No wonder it is so quiet. They may have well have put in a water pistol than that ineffective pump that is in there. I will never buy another Samsung appliance as long as I live. It has never worked. I stopped using it after the first week because the dishes came out as dirty as they went in, and has been sitting there for cosmetic reasons until I thought I might have it looked at. Now it just won't complete a cycle.

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Verified Reviewer Verified Buyer
Original review: Aug. 30, 2017

I have had this dishwasher running now for a month. From the first load it has not washed my dishes properly. I always have food particles left on my dishes. I had a service tech come out and state, "that is how Samsung dishwashers perform. You have to wash your dishes in order for it to wash the dishes." When I called Samsung to complain and verify what the tech stated, they initially told me that no pre-rinsing or pre-washing was required. But 5 minutes into the conversation, they tell me that the tech is correct, dishes must be pre-washed and pre-rinsed.

The service tech had also told me that the Samsung dishwashers are notorious for leaking. He has to replace hoses and units all the time because the plastic tubing gets pin hole leaks from wear and tear off the hot water coming in and out of it. Buyer be aware! Now I go back to Home Depot and they will not return or exchange the product because it has been more than 48 hours since we have had it (but less than 90 days from purchase, and less than 30 from installation - and installation was paid for separately when we were ready to install as we were going through a kitchen renovation and needed more time for the cabinets to be completed). Reading on these Consumer Affair complaints, it looks like it's time for a class action lawsuit.

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Verified Reviewer
Original review: Aug. 16, 2017

Samsung Model DW80F600UTB Dishwasher - I usually do not write comments about products but if this helps anyone who is buying a dishwasher then here goes. We bought a Samsung dishwasher to replace Bosch that quit working. We were sold on the features & the fact that our longtime salesperson friend recommended it. Really bad choice, From the beginning the dishwasher barely cleaned the dishes. The silverware never ever got completely clean. It leaves a very bad odor when the dishes are done that the old one never did. Loading this thing is a total nightmare. The top shelf is not too bad, but trying to get things in the bottom shelf is almost impossible.

The front keypad to start the dishwasher has been difficult to use from the very beginning. You almost have to push with 2 hands to get the start button to engage. Now we can not go out a buy a new dishwasher so we are stuck with this thing until it totally stops working. My advice to anyone reading this because they are thinking about a Samsung dishwasher, please look at another brand. Thank You.

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Samsung Computers and Monitors expert review by ConsumerAffairs

For more than 70 years, Samsung has been an industry leader across all technology markets. Its investments in medicine, consumer electronics, finance, plant construction and more make it an all-in-one brand.

  • Building better built-in options: Samsung only offers built-in dishwashers, producing six different models with two different washing styles.

  • Rotary washing arms: Like most dishwashers, these models use a rotary arm to direct spray throughout the tub.

  • WaterWall technology: This innovative take on cleaning uses a powerful wall of water to attack dried-on food residue.

  • Adjustable racking system: Fit more pots and pans side-by-side with table settings using the adjustable racking system.

  • Zone booster options: Direct the water pressure to where it is most needed with the zone booster.

  • Best for: Homeowners and families

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Samsung Dishwasher Company Information

Company Name:
Samsung Computers and Monitors
Year Founded:
Korea Sout
(800) 726-7864

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