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Viking customer service, should be called customer LACK OF SERVICE. 30-40 minute hold times on phone, lack of knowledge of product parts. Viking has discontinued the part for an 8 year old dishwasher, and only resolve is to charge you for a new appliance, with less discount than I can get at big box store and a charge for installation. Do not use Chesterfield Appliance for Viking repairs. Overpriced and not knowledgeable about product.
The many repair people we have met since we bought this Viking Dishwasher in 2014 love to tell us how it's impossible to troubleshoot, and breaks all the time. We replaced our old and very good Viking Dishwasher- that dated back to 2005 or so with one from 2014 when it needed a new pump at the urging of a sketchy repair guy. For this newer one we needed to rinse thoroughly the dishes prior and use all kinds of boosting products. (Lemi Shine). We had frequent service calls. It now needs $800 worth of repair for possibly 1) Moisture sensors, 2) drain pump or a 3) new panel, maybe. If it's all three then it's more than 1,400 dollars. These are repairs no reputable company can do within 3 -4 weeks. But we did have one guy come, charge us $125 (less than the going rate so we were thrilled, for a moment) and ask for stop tips. But he didn't fix it. And then he left to go on a cruise. Literally.
We use this place as a part-time house so this is the second vacation we have spent doing dishes for the whole household + guests by hand. That and calling Dishwasher repair people. Sometimes they come and "fix" it and it breaks again, a few moments after they drive away and lose cell service, conveniently. The consultations in our area with reputable companies a minimum of $150 without a repair -- just to look--even if you have had someone else diagnose. They still refuse to bring anything on the truck to help fix it in one shot. The old one was great. It was loud and sounded like a hurricane but it really washed dishes. It's 20/20 hindsight but I bet the repair guy knew all this as he counseled us so hard to take it off our hands. The new ones are not good.
I heard Viking switched to a new manufacturer (I hear it's Asko now, but I do not know), or to a lesser quality from that manufacturer. Once they are (expensively) repaired they can last a while--but this is all rumor. In the meantime they are impossible to troubleshoot and you can analyze the manual all you want, nothing works. You cannot even manually drain it. So I recommend only buying this if you are actually an appliance repair person yourself or have one in the family. Kind of like owning a vintage automobile. But not nearly as fun. Not exactly a "wind in your hair" kind of experience. More like a dishpan hands one. While you look outside thinking of all the things you'd rather be doing.
So in short, park your ego and do not buy this machine. Unless you really love to do dishes by hand while you look at a Viking label in your kitchen. You can thank me. We finally decided to buy a Sears Kenmore with a stainless steel front and a 5-year service warranty. I added that to never pay that $150 dollar service fee for no work for a long time. Including installation, delivery and the 5-year warranty it cost less than the estimated repair cost of this one. Oh and there were no guarantees on the repair. And I did tell you the repair guy is on a cruise until after we leave. This review was based on Viking Model 032715-0000. PS. It's hard to tell from the images I posted but the bottom is flooded. Drain is cleaned, as are pipes checked. You cannot reset it to get it to drain following instructions in the manual. Note huge pile-up of dishes on counter. This has been our life this vacation. Hurray for Sears. Thank you! We cannot wait.
All Viking appliances provided by the builder when house was purchased new in 2010. Have already had the dishwasher serviced 4 times, had to replace the interior racks, and finally had to remove it and purchase a different one. Now the refrigerator is acting up - service company selected by Choice Home Warranty has been out here 4 times (so far), replaced thermostat, sensor, ice maker, gasket. I have completely defrosted the unit 3 times since September. I am still getting frost in the lower part of the unit. In my consumer opinion, a $10K refrigerator should last more than 7 years. I have a smaller $300 Home Depot HotPoint refrigerator that has been running non-stop (except for 2 interstate moves) and I have NEVER had a problem with it. Seems to me the more expensive one should last longer. Save yourself the headaches and DO NOT get Viking branded dishwashers or refrigerators. And it is difficult to find authorized repair people.
5 years ago we purchased a Viking Dishwasher $1700.00 after rebates. It now needs $600.00 in repairs. On top of a $130.00 trip charge from the vendor. We are a family of two so use is minimum. I have never had such poor performance from an appliance. And I would have expected more from this brand name. I would not recommend this brand.
We remodeled our kitchen 5 1/2 years ago and went with all Viking products. BIG MISTAKE!!! Never ever again. I wouldn't put a Viking product in a kid's playhouse!!! Fridge broke down including condenser, major items. They are one of the few that offer 3 year warranty and no wonder why because their product is junk. For the prices it's ridiculous and not worth one cent. The dishwasher has had a couple of issues, now a low voltage or bad voltage or something. The home troubleshooting of course isn't working so time to call the repairman AGAIN. They have a big name and may be used commercially, we bought the so called professional line and just junk, garbage! As each of my items go I will slowly replace with something else.
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Built a home and got all Viking appliances. The dishwasher was included in a special package. I like my french oven and my microwave and 6 burner range top. They're fine. The dishwasher I would never purchase again. It is very noisy when it's washing. But what really bugs me is the control panel. You can't save any thing like your favor wash cycles. Every time you use it you have to turn it on and press the P button till you get the wash cycle you want then press an F cycle for drying which is like a double switch so I'm never sure if I got the right one or not. I should have checked it out better then I never would have bought it.
I bought a Viking 6 Burner Ranch and dishwasher. We finished the kitchen and tried to connect the ranch and dishwasher by July 2. I tried one whole week to make that dishwasher work but finally called for support. I got an service appointment 5 days later and they found out that the brand new dishwasher pump is not working. We order the parts. The installer company told me it is on back-order for 10 days. After 6 days and no news I informed viking and then the drama starts. Now I am still waiting for an exchange or part to fix my washer. There is no communication. The Veronica ** rep forward my case to a manager who has still not contact me. I have no answer since 3 weeks now and a broken new machine. This is the worst and rudest customer service I ever experienced for buying their expensive products. I cannot recommend that company at all.
Wish I had never chosen Viking for my kitchen, huge mistake. The dishwasher is worse than a cheap $300 Maytag. It's broke down 3 times in 4 years, even when it worked it was junk, didn't even dry dishes. My advice, buy a KitchenAid or Bosch for your appliance. You'll be sorry if you choose Viking. They don't stand behind their products and it's costly to fix anything. I wouldn't be surprised if they go out of business soon.
We live in a rural area fifteen minutes from the Interstate freeway. Five years ago we purchased an integrated Viking dishwasher for top of the line bucks. It took Viking five service calls to get it running and it has performed flawlessly until now. So we call local appliance dealers and none of them service Viking. We call Viking and they tell us there is no local factory authorized service. However, they give us names of repair services who should be able to help us. All but one refuse telling us they have problems dealing with Viking and therefore servicing their products. The only one who would deal with the situation tells us the main circuit board is shot and the minimum charge for the service call will be around $1,100 to change out the $250.00 part due to travel time. We are about a one hour drive from Medford, Oregon. We are replacing a perfectly good machine to the tune of $1,200.00! Viking sucks!!!
When we remodeled our kitchen we purchased all Viking appliances -- BIG MISTAKE! From day one the refrigerator leaked water out the freezer. Soon thereafter the seal had to be replaced. The motor failed and we lost hundreds of dollars of food. And the open door alarm went berserk and kept beeping even with the door shut for 6 days straight (day and night) until the repair guy finally came to turn it off. The oven has been through 3 electronic boxes and the burner lighters go bad every few months. As for the dishwasher... we have had the motor replaced once, the pump replaced twice. The water fill thingy (not sure what it's called) replaced twice and three leaks from the bottom fixed. Do yourself a big favor and do not purchase Viking products unless you are having an affair with a Viking Appliance repair man, lol!
The fridge experienced two problems after only six years of use that cost over $2090 in repairs. The dishwasher only washes pre cleaned and washed dishes. In other words all it does is disinfect... There are better and less expensive ways!!! And if one has a complaint the standard answer is the lack of FINISH products. Is this real or some kind of scam!!!
We built our new house in 2015. Purchased a Viking range, microwave, and dishwasher. Within one month, the dishwasher door pulley broke. Took 3 months to get repaired and the door actually ended up breaking so we had to get a new dishwasher. That took another 2-3 months. Our new dishwasher has now been repaired twice, and is once again malfunctioning. We had the repairman out over a month ago and still no new circuit boards have arrived. I would love a refund and would trash this dishwasher. We have had zero issues with our range and microwave, but very upset with the price point and quality of the dishwasher. BUYER BEWARE.
The "Viking Pro" dishwasher we had was recalled because the heater would start fires, apparently about 20 of them! So they sent a tech to fix it - that took 3 months! So we washed dishes by hand. Then after they supposedly fixed the dishwasher it would give error codes like "flooding", but it was not doing that it just would stop mid cycle - sometimes. So they came again after much complaining and could not fix it and suggested it "MIGHT" be a control board problem. Even though when they ran diagnostics there was nothing found to be broken. It was clear to me that fixing the heater problem caused the machine to randomly stop, yet they refused to fix it. Viking wanted to charge me for a new "controller board" so adding $400 to a unit I already do not trust. Clearly if it worked before they took it apart and replaced the wiring harness and heater then something they did during the repair broke something else!
Please don't waste money on any Viking products! I have had two dishwashers in the past 10 years that fall apart and no longer work. I also have Viking fridge. The drawers broke, builds ice in the bottom of the freezer every few weeks that you have to hammer away to get the door to shut, and have replaced the ice maker twice which no longer works again! I buy bagged ice to fill my ice maker. Viking products stink.
The seal on our dishwasher has rusted out twice in 6 years. It was so badly rusted inside the door we needed a new holder. We have been waiting for about 10 weeks for the parts, can't get through on the phone to customer service. This is the worst customer service I have ever experienced. I would never buy another Viking product. We also have a Viking range which so far have not had any problems, but desperately hope we don`t as we could be without a range for up to 3 months.
Viking VDB451. Nothing but problems since purchase installed October 2012. Unit would not run on a GFCI breaker, had the technician out several time then called the factory and they said take it off GFCI breaker. Viking was out again for a blower issue. Now the dishwasher will not complete any of the cycles. After 3 years of use the technician is blaming a 30" discharge extension that was installed back in 2012. Will never buy another Viking product again. I have 8 repair receipts between diagnosing and ordering parts.
I am very disappointed with Viking. I purchased a Viking Dishwasher (Model VDB450SS, Serial No. 081910D00018347) for my home and subsequently registered the product. I was never notified of a fire hazard recall on my unit (Recall date: April 10, 2012; Recall number: **) which states "[c]onsumers should immediately stop using the recalled dishwashers and contact Viking's hotline for a free in-home repair." I discovered the recall on or about January 25, 2016, when my unit's electrical circuit ceased operation and I inquired about service. Thankfully no fire. I called the recall hotline, (800) 241-7239, was assigned Customer ID No. **, and was promised a repair kit would be delivered to my home within 15 business days.
On March 1, 2016, I call back to the hotline to report that the repair kit still had not arrived, and I was advised that the issue was "escalated" and that another kit would be sent because they could not trace the 1st one. On March 24, 2016, I again called the hotline because no repair kit has been received. I was told that the company answering the hotline reported the matter to Viking and while I was placed on hold, they tried without success to reach Viking. I left my cell number and demanded a call back. The failure of Viking to timely address the recall is unacceptable. My family of 4 has been without a dishwasher for 2 months now.
A few weeks ago a local appliance company called to set up an appointment to install a recall part on our Viking dishwasher. This was the first we heard about a recall, but we set up the appointment and on March 9th a person from the appliance company that was hired by Viking Range came out to install the part. After they left, the previously working dishwasher wouldn't turn on. I called the company back and a week later they came out again, and discovered the recall part was not supported by the internal hardware on the Viking dishwasher. We were told they would report it to Viking to get authorization to fix the problem and order the additional part.
A few days later we get a call from Veronica at Viking Range Co. saying that they need to send out their own representative to confirm the findings of the appliance company they hired, and the first available date would be March 31st. That's over 3 weeks since they un-fixed our working dishwasher. After they "Confirm the Findings" they will have to still order the part and schedule the company they hired to come back out... all the while we are without a working dishwasher due to no fault of our own. A very unfortunate set of circumstances, handled with very poor customer service by Viking, with no apologies.
The last thing I did was leave a message for Veronica and said that "this was not acceptable, someone needed to come sooner, please put me in touch with a supervisor". We have not heard back. This is the most disappointing customer service from Viking Range, and we are left with nowhere to turn, but leave a negative review on this matter.
I bought the Viking dishwasher about 3 years ago and I only use it less than once a week. The circuit board has to be replaced for over $550 including labor. I am very disappointed in the quality of this expensive brand. It only has the name!!! My old Jenn-Air dishwasher lasted for years without problem. What a shame! I will never buy a Viking again!
Our Viking Professional Series Dishwasher, model VDB450ESS, is about 4 years old. Suddenly, we cannot open the cap on the rinse agent compartment! No previous difficulties, etc. It will not budge. A live chat with Viking agent who advised running the unit again to possibly dissolve any detergent that might be the cause, did not work! Call with a Viking Parts & repair service offered no solutions other than to say they don't have a replacement cap (as do Whirlpool and other DW manufacturers) and replacement of the unit could cost between $300 & $400! We find this absurd! Why no replacement cap available? We can probably remove the cap with a pliers but risk breaking the cap! A service call will be costly as well. How to obtain a replacement cap in case our attempt at removal is unsuccessful?
Updated on 01/28/2016: My husband wrapped the ends of a pliers with a terrycloth towel and very carefully attempted to turn the stuck cap counterclockwise (as directed by arrow on the cap to open unit). After a few seconds, he was able to loosen the cap and remove it! There appeared to be dried crystals on the threads of one side of the cap, which cause it to appeared glued in place. Cleaned it with hot water and wiped unit clean. We use the "power ball" tabs which work great and have done so for a few years, so will continue with them. Just be aware that you can fix this problem yourself if necessary and without paying hundreds of dollars for an entire new unit or a repair service!
My husband and I built a home 6 years ago and chose, at our decorator's and contractor's suggestion all Viking appliances, although we had had Sub-Zero and other brands in our previous home with absolutely no trouble. In the 6 years we've lived here, the dishwasher has been broken 4 times, and now the interior frame is cracked. We have had to replace 3 drawers in the refrigerator/freezer due to cracking. The oven gasket has needed replacement 3 times, and the lettering on the oven panel has rubbed off. After waiting 3 months for a parts order, they now tell me they no longer make that part (on a 6-year-old appliance) because, "They don't have enough call for it". I would NEVER buy a Viking appliance again. Their appliances, perhaps once made with quality, are inferior, in spite of upscale appliance prices, and their customer service is awful. What has happened to this company??
We purchased all new Viking appliances for a new home we built. The Viking dishwasher has never worked properly since the day we bought it. I have had it serviced several times and the service agent suggested that we try to have it replaced since it didn't work. I tried to contact Viking by phone and spoke to Tim **, Kai ** and Brittany. I never received a callback.
I then emailed their west coast general manager, Randy **, who did not even take the time to respond. They have an arrogant group of people working there who are not interested in satisfying their customer. I am going to trash this dishwasher and buy one for 1/4 the price that will work ten times better than this one. Viking has this great name in the industry when in fact, their products are terrible and they don't care about their customers.
We "upgraded" our kitchen with all Viking appliances a couple of years ago, and I have never been so disappointed in a product line. All of the major appliances (refrigerator, stove and dishwasher) had to be serviced within the first year. The refrigerator has been serviced twice, the dishwasher three times and I'm waiting as I write this for a call back from the service technician whom I paid $400 for repairs last week. On a positive note, the microwave works fine, but the trim at the base fell off of it, so I threw it away. The trim, not the microwave.
Obviously there is a quality control issue that I am told Viking is working to resolve. In the meantime, my problem is the availability of servicing. The closest and ONLY certified Viking repair technician is an hour away (though the closest Viking distributor is 10 minutes away). Even though my appliances are out of warranty, I still have to rely on a Viking repair tech because Viking makes it nearly impossible for anyone else to service their appliances. If they can't make the stuff work right, you'd think that they might at least Make it possible to get it fixed, since it's obviously not a rare occurrence. Maybe they want us to toss the stuff out and buy new? Never again.
When redoing our kitchen we decide to purchase all Viking appliances: dishwasher, 36 inch gas range, commercial grade fridge, freezer, wine fridge, and microwave. From the time of installation there was issues with every single item. After repairing the dishwasher control panel twice for 800 dollars each time no warranty on that part we finally replaced it. Unfortunately I have a gas range and the only thing that works on it is two burners. I have never been able to use the grill and no one was able to repair it. My fridge and freezer is now turned off and no one wants to touch Viking products and to replace them is too much.
In the beginning Viking had said they would replace all the products. After numerous calls then they disappeared and I was told my warranty was up and I was on my own. They never fixed it while the warranty was still good, they just waited and dragged things on. Worst experience ever. Beautiful kitchen with nothing working in it.
I bought a house on June 1 that has all Viking appliances. Since I bought the house, the start button has broken twice, each time taking 2 weeks to repair. Luckily the old owner purchased an extended warranty so it was covered, but I literally used it twice and the button broke again. He told me to tap very lightly, but even with that, a tiny plastic part cracked and the dishwasher wouldn't work.
Then I received a notice that an electrical part in the dishwasher was on recall and would take 14 business days to arrive at my house, at which point I could schedule a repair person to fix it. Again, the dishwasher will be out of service for 4 weeks. I called Viking and asked them to extend the warranty because the dishwasher has so many problems but they declined. They said the start button will be covered for a year, but labor isn't covered once my extended warranty is up. I've never had a dishwasher problem before, and this one has only worked for 4 washes in the last 3 months. Save a lot of money and aggravation and pick a different one.
Purchased brand new "luxury" dishwasher in 2013, it randomly stopped working. Have called MULTIPLE times, left messages, and emailed Viking customer service with no response. Dishwasher is under warranty till 2016. Will never purchase or recommend this brand.
Viking Dishwasher is a bad investment!!! Rusting racks, bad water pump, motor burned out. My wife and I had purchased Viking Stove, Range, and Dishwasher when we moved into our new home, within the first month we had to have a service tech come to our home because the dishwasher pump had issues. Within 2 years the racks were rusting out. We called Pacific Sales to get replacement racks. What a joke. They could care less about the reliability of the products that they sell. The canned response is that you must call the manufacturer. I wanted to replace the racks. I was given the 800# for Viking. It took me about 20-25 attempts over 2 weeks, calling at different times of the day before I finally was able to talk to a rep person.
I placed the order for the new racks ($480 1/3rd of the price of a new Viking dishwasher). The racks were on back order, with an anticipated delivery date of 3-4 months. After 4 months I did not receive the racks. I called Viking again and was told that there was an issue with the production of the racks from whomever they outsourced the manufacturing to. The racks are now deteriorated so much so that we started using zip-ties to hold them together. Things only got worse. Now we the motor burned out!!! The dishwasher is only 4 years old! I have purchased less expensive GE dishwashers in the past with none of the problems. In fairness, I should add that the Viking range and stove are still operating smoothly with no issues.
We purchased a Viking dishwasher, model FDW100, just over a year ago and it looks like we will be throwing it away. It does not wash or dry. I tripped the door switch to watch the washing action with the door open and there just isn't enough water pressure from the dishwasher pump to get the dishes clean. If you put a cup right-side-up on the top shelf it can barely fill the cup with water. We had two serviceman look at it and they say there is nothing wrong. They connect their tester and find no diagnostic codes so they say it is fine.
I ask them if they check the water pressure from the pump and the answer is; "No. We don't check that." (Water pressure is the only thing that washes) As far as drying, well it doesn't. The dishes are warm but not even close to dry. I'm contributing the drying problem to the EPA forcing the Energy Star program onto manufacturers. How do you reduce energy cost on a dishwasher? Two ways. Reduce the pumps and reduce the electric heating cycle. I cannot recommend this model Viking dishwasher to anyone.
My dishwasher was recalled due to fire hazard. It stopped working. They would NOT fix it for free. Then silverware basket fell apart with very little use. I called Viking in Concord, CA and spoke to a woman who works for Viking. She said she could order a replacement silverware basket for my tenant (The house and dishwasher is hundreds of miles away so I had no idea of its size.). I paid for the basket and was told it would arrive in 3 weeks. After two MONTHS, it had not arrived, per tenant. I called the appliance store and they called the lady in Concord and she said it had been shipped out twice. However, this proved not to be the case at all. When I spoke to her, she said that due to the fact that the dishwasher was 4 years old and discontinued, she couldn't find any baskets. She had none available and had made no progress in finding me one.
She never once bothered to contact me, or the store for two months to inform of us of the situation. She could not give me the size or any helpful information so I could search for it myself. I went out online and found a website that locates parts and I had one ordered in 5 minutes. After I spent $20,000 on VIKING appliances, I have much regret. I will never buy from them again and beware, this is how they will treat you, too.
I purchased all Viking appliances thinking they were high quality. Unfortunately, I had problems from the start...especially with the dishwasher. Like many other customers, the silverware basket began falling apart within the first year. I complained to Viking and left with the impression they just don't care if you are satisfied or not. I can't stand the thought of paying up to $80 for a new Viking basket- after paying so much $$$ for the dishwasher in the first place- so I am still using the broken one currently held together with zip ties. If that wasn't enough, the "start" button on the top edge that turns the machine ON failed. That cost me close to $200 to replace one tiny electronic part. I have a small apartment size dishwasher in one of my rental units I paid only 1/4 of what I did for my Viking and it cleans dishes so much BETTER than my expensive Viking. DO NOT BUY VIKING APPLIANCES. You will regret it.
Viking expert review by ConsumerAffairs
Founded in 1986, Viking brings commercial cooking into the residential home. The majority of its product line is made in Greenwood, Mississippi.
Energy Star certified: Where many consumer brands offer a mix of both Energy Star and non-certified options, all Viking dishwashers meet the standard.
Custom door panels available: Don't settle for good enough when you can get an exact match to your cabinets with a Viking dishwasher.
Soil sensor technology: Every Viking dishwasher can tell how soiled a load is and adjust the cycle to match.
Industry-leading warranty: Get one of the best and longest manufacturer's warranties when you buy Viking. It offers a three-year full warranty that includes parts and labor.
Quiet Clean technology: Get nearly silent operation with insulation that helps keep the noise inside the dishwasher. Viking offers useful tips to help you minimize the decibels.
Best for: Homeowners, families, businesses
Viking Dishwashers Company Information
- Company Name:
- Year Founded:
- 111 W Front St
- Postal Code:
- United States