Samsung Dishwasher Reviews

Brand new Samsung dishwasher corner plastic piece cracked while opening and Samsung will not warranty. $300-$400 part to replace. I called customer service and was hung up on and the call was not returned.

I bought a Samsung dishwasher last year. From day 1 did not work. 5 visits and 2 parts replaced including the panel still did not work. Their vendored repair service 3rd visit said it was fixed, we ran it and flooded my kitchen floor. We lost 3 days of work dealing with repair service including 1 day they did not show up. Several long calls, emails including CEO's office nothing. I gave up called/emailed for them to remove it from my house - nothing. Never have I experienced this. Nightmare product, company, worst customer support and service. Save your time and $$$. One star so I can post.

I bought a dishwasher about 1.5 year ago. A couple months ago it simply stopped pumping water into the machine. Technical support says there is a broken wire - the detail is that the wire spontaneously broke without any external force. Long story short, we spent money on a very expensive dishwasher and it simply broke.

Bought a high end Samsung dishwasher. Love the quiet feature, but have to run on the "Heavy Cycle" to get dishes clean and the top washer arm comes off after each cycle and have to reattach before each running. Have not found any solution to this problem other than YouTube videos showing how to reattach.

On a three-hour washing cycle, the majority of the cups on the upper rack come out with gunk glued to the inside. The outside of the glasses are always clean, which is what you want, right? The lower rack does an alright job at leaving yesterday's dinner on them. Mmm, leftovers. I've cleaned the filters, and tried different detergents, no change. Samsung makes good cell phones, but terrible dishwashers.

Looks nice and very quiet but terrible design, dishes not clean very well. The door gasket rubs on the the bottom tray, had to replace twice, the top display failed less than 3 years. The worst is when the inlet valve failed and caused a massive leak into my basement. Never will buy Samsung dishwasher again.

I bought a Samsung dishwasher on sale from Home Depot and the machine stinks of burnt rubber every time you run it and it was LONG before the drying cycle that it would stink. My eyes would be burning and I'd be coughing and sneezing. The dishes would come out smelling like burnt rubber. AND I am SEVERELY disappointed in Samsung customer service. They finally sent a service person that came to my house 5 hours late just to say that the agent on the phone had made a service order for "no drain" and he could not fix it if there was another problem. He also gaslighted me and pretended there was no stench just so he could call it a day without filling any paperwork or doing any work.

Samsung dishwashers don't work. Doesn't dry dishes. Poor customer service after sale. Had Samsung warranty repair come out twice. They said it was a design flaw and couldn't do anything. Samsung customer service department was useless and wouldn't help replace unit.

I bought a Samsung Bespoke dishwasher a few months ago and have had to call service three times for repairs. The last time the technician wanted to replace ANOTHER part so we escalated our concerns. The service department cancelled our repair order and the escalation department (that promises to contact you within 24-hours) waited over a week to call and say that they cannot do anything more and that we will need to call service. DO NOT BUY THIS DISHWASHER! I love the look, but it is cheap and Samsung customer service is the WORST. I am building a new home and will not be choosing Samsung appliances again.

So disappointed in my Samsung dishwasher. It does a very poor job. I have to hand wash my glasses because they come out filmed and spotted even though I have rinse agent in the washer as directed. Frequently the detergent pod is not correctly dispersed from the compartment leaving the dishes dirty and requiring a second cycle to clean the dishes. I choose the heavy cycle even though my dishes are rinsed before going in the dishwasher hoping for the best cleaning results. Still disappointed in the end result. Definitely not worth the money

We have had a Samsung dishwasher for several years now and let me say it is horrible! It does wash dishes well and I like the ringtone of letting me know when the cycle is complete, but this dishwasher has been nothing but a nightmare the first year we bought it. Within the first year we kept getting the error light to come on. We had Samsung techs come out 3 times but they could not even fix it or figure out what was causing the error light to come on every so often. Finally we had a guy that my uncle knows, come out and look at it and he actually figured out what the issue was and was able to fix it.

We purchased our dishwasher from an appliance store in September 2022 and starting in June 2024 (less than 2 years) we started noticing the dish racks rusting, especially the bottom rack. We generally only use the dishwasher once a day and take good care of all my appliances with regular cleaning. When I called them, they did replace the bottom rack, I never received the top rack from them as it has not started rusting as bad. I explained to them I have never in my experience seen dish racks rust as I have had some dishwashers for over 15 years.

Purchased my dishwasher from Best Buy in 2021. Model number DW80R9950US. Getting service support is close to impossible. I had to replace a seal and now the water pump is out. I should have researched for a reliable product.

GOOGLE Samsung dishwasher LC error code. Samsung refuses to accept responsibility for this total lemon costing over $1000. There are thousands of complaints on this across all social media. Not covering under Warranty and SERVICE companies can't fix it. Samsung politely responds to seek repair but nothing fixes the LC error code. NEVER BUY SAMSUNG.

Horrible dishwasher. The “cutlery top tray” does not clean at all! Must hand wash all cutlery. If I wasn’t forced to buy what was in stock I would have returned this day 1. The touch screen works sometimes and if you open it to add something you have to restart it. Waste of money.

Broke in first month after purchase, was fortunate enough that vendor gave me new one. Harness wasn't working. Now having some issues with the touch function for the start button. It's hit and miss when it works.

Purchased the DE80R2031Us two and a half years ago. It started flashing heavy and pump constantly running. We replaced the float switch and no luck. We then replaced the control panel and still broken. I read online that Samsung has a five-year warranty. They do not. We spent $150 on parts and still broken. This was an expensive turd. I won’t be purchasing anything else from Samsung.

I have a Samsung dishwasher with the worst quality of any dishwasher I ever owned. It was expensive, stainless steel and loaded with different problems. Both baskets completely fell apart, rust everywhere, see pictures. Aside from that it makes a loud random noise when cycling, the soap dispenser fell apart like the baskets, it in levels itself over a few cycles due to excessive vibration. It has been this way since year 2 and 3 of ownership. Samsung agreed it was a quality issue but refused to replace parts to make it right. My family is potentially exposed to whatever materials are coming from the deteriorating baskets (hopefully not lead).

You will order online for the discount offered, after paying and waiting 3 months they do not deliver despite repeated attempts to get them to schedule the delivery, then Samsung will erroneously cancel your order and offer to re-create your order at FULL PRICE with added delivery fees.

This is by far the worst dishwasher I have ever used. I wish I had researched this product more before purchase. A bottom bracket broke shortly after purchase so we lost use of half the bottom rack, many of the racks fold without intention. The top sprayer self adjusts so the door cannot close and therefore not wash. So I have to remove everything from the top and adjust the connection. The tiny top rack will hold a knife but not a serving utensil. The middle rack will not accommodate many items and they must be placed on the bottom and that will not allow the top washer to spin. This product is a design nightmare. I can't be stuck with this for very long, I'll have to lose money and buy another unit.

Think twice before purchasing a Samsung home appliance. I purchased all Samsung appliances when I moved into a new home (only 3 years ago) with an extended warranty. 3/5 appliances have broken down beyond warranty repair and I’ve been told by the warranty company and Samsung that I need to purchase new products because the parts are too expensive. The repair people who have repaired some of the appliances already have told me they tell people to stay clear of Samsung as they have expense parts that fail far too often. Samsung customer service was absolutely terrible when I called and I will never purchase from this company again.

In April of 2023 we replaced our entire lineup of appliances. Refrigerator, Stove, Dishwasher, Washer, Dryer plus a 75 inch television and 2 new S23 phones. Now mind everything is Samsung and the extended warranty was added on every item. After a month or 2 the $3500 refrigerator started making a very loud vibration noise and continues to to this day. The noise is not constant but is certainly noisy. Most repair shops I contacted wouldn't come to my house to look at it because of 2 reasons. 1-they have stopped working on Samsung equipment due to the horrible support on warranty service. 2- I didn't buy it thru them. Thus my refrigerator still acts up and after countless calls to Samsung it's still not fixed.

After 18 months the dishwasher stopped working and gave an LC error code. I did some research and spoke with customer support. Both said the machine was detecting a leak so I called a plumber. The plumber said there were no leaks detected. That was $200 bucks down the drain. I contacted Samsung customer service again. They created a work ticket and said someone would contact me in 24-48 hours. They also said they would as a courtesy cover the cost of the repair, labor and parts, for this service. I received a text from the assigned company stating they do not do work that’s out of warranty and declined the job.

This is review is based on 2 years of usage. I have literally hand washed vessels and put them in the dishwasher to see them come out with food debris. This is not a once in a while experience, in fact I feel lucky if the dishes come out clean some day - which is very very rare. I have tried everything from vinegar to a dishwasher cleaner and nothing works. One might think I need to clean the filter - well there isn't one that is accessible. It screwed down with a million screws under the bottom propeller. It relies on a cheaply made food shredder apparatus that is no good. Samsung's dishwashers are a testament to its low-quality manufacturing, and serves example how Asian companies rip off western customers. The company should not be licensed to sell American markets.

Within 1 year it stopped working and no response from Samsung customer service. Although the technician came from samsung said this particular product has a problem still they don't change it and I. Still stuck with this.

An independent contractor said my 4 y/o dishwasher has unique a factory installed component that has broken and the wash tub will need to be replaced to ensure a proper repair which will be labor intense. Samsung says they need to send a technician out to evaluate the issue at a $200 charge plus labor upfront. They will repair the problem under warrantee but there will be a labor charge??? Are you kidding.??? The repair will cost more than a new unit. Sorry Sam you lose.

This model DW80R995OUS dishwasher leaked after three months of light use in our new home. It is still in for repairs and it's been over a month. We requested a new dishwasher as this is clearly a lemon. The water that leaked out damaged our new kitchen cabinets. Samsung has been avoiding us. Different people all say they will get back to us and never do. We have all new Samsung appliances that we should have never purchased. This has by far been the worst experience we have ever had in our 50 years of buying appliances.

We bought Samsung washer, dryer, fridge, gas range, micro wave and dishwasher. About 2 weeks after the extended warranty was up the freezer on the fridge stopped working and was told it would be cheaper to buy a new fridge. The dishwasher, Model DW80M9960UG/AC has stopped working now as well. I guess we should be happy that we got that much use out of it compared to the experiences of some of the people posting here. It never did seem to clean properly and did give off odours. We bought a Whirlpool fridge and tomorrow I will be buying a Whirlpool dishwasher as well.

I paid over $1000 for this dishwasher ONE year ago. Just past 1 year mark it breaks a second time and repairman said best to purchase a another one. This one too costly to repair. Samsung might have been good at one time but now their dishwashers are totally below par. I would warn anyone to not purchase one. I can ill afford to replace it, but no choice. There are several other brands and I should have done more research. Their quality with dishwashers is totally missing. Please compare and don't waste your hard earned money on a Samsung dishwasher. Better rating Minus 1...

I purchased a $900 Samsung dishwasher. It leaked and had error messages on day 1. They sent an engineer to fix it and the engineer could not fix it (missed a day of work #1 because their estimated time of arrival is between 8-5). They wouldn't refund or exchange it so they sent Engineer #2 (missed a day of work #2 because their estimated time of arrival is between 8-5). The second engineer couldn't fix it. They said they would give me a refund...they denied it 3 days later. They said a second time that they would give me a refund, then denied that one 3 weeks later. It has been 10 weeks since I bought the dishwasher (brand new). It has done no dishes. I have missed 2 days of work. They still refuse to refund or exchange the product. They still haven't sent a 3rd engineer.