Samsung Dishwasher Reviews
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Samsung Blu-ray manufactures Blu-ray players and related home entertainment devices. Its products feature internet connectivity and smart streaming capabilities. The company also offers versatile media options and compatibility with various formats.
Visit www.samsung.com/us- Effective cleaning performance
- Quiet operation during use
- Good capacity for large loads
- Frequent reliability issues
- Poor customer service experience
- High repair costs
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Samsung Dishwasher Reviews
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Reviewed Dec. 31, 2016
We bought all new kitchen appliances (4) from Home Depot and they were delivered Feb. 2014 to our winter home in Florida. The dishwasher has been used under a couple of dozen times (only 2 of us) as we did not use the place much since then due to our schedules. Arrived in Florida this week and first time we tried, it failed. We got the "HEAVY" & the "Smart Auto" indications on it and nothing worked. Searching online we find that this issue is well-known and well-reported by a lot of folks and reading their comments makes us regret buying anything from Samsung. Contacting Samsung was beyond ridiculous.
Justin ** | Samsung Electronics America | Social Media Support & Executive Customer Relations made these comments: "...there is no known issues with this particular model." Despite all sorts of homeowners and technical people knowing all about it? Really? And also, "...we would be unable to offer any accommodations." Nothing? That is all you got to say and all you wish to do? Really?
I even sent this guy links to various review sites all describing their exact same pain and you are totally unaware? Really? Perhaps lift your head out of the sand might help? We could pay to fix it as some have, but as so many stated the repairs failed again and in some case again & again I feel the best action is to throw Samsung in the garbage pile where they belong and purchase a better and more reliable dishwasher. And now I fear the future as the range, the fridge and the microwave are also Samsung appliances. Why oh why did I buy Samsung? ARGH!!!
Reviewed Dec. 30, 2016
In 6 months, my Samsung dishwasher that retails for $1600 has broken down 4 times and caused 3 floods. Two of the breakdowns happened on Thanksgiving day and Christmas day (before doing any dishes). Samsung customer service is horrible - drones who can only quote company policy and nothing more. Please share your stories at Samsung Repair Support Group on FB - I started the page yesterday hoping that if enough people join and share their stories, Samsung might pay attention and change their lack of product support.
Reviewed Dec. 29, 2016
Purchased at Lowe's who said all repairs are done by Samsung. First we got a lecture on how to wash dishes. "Run hot water in sink first, use less soap, use vinegar, use a rinse aid and it will work fine." They all have a nasty film on them even when using rinse aid (apparently required by them). Second repair visit canceled because they needed to order a part. Third visit, another "how to wash dishes lecture" and supposed part replacement. Fourth visit, another part replacement, and the dishes are still filmy and nasty. They refuse to replace it. Lowe's has bowed out. Never buy Samsung again.
Reviewed Dec. 28, 2016
This machine very quietly does nothing. It does not clean dishes. The 18 year old antique worked. This does not. Glasses are actually dirtier with food residue, as though it never empties the dirty water! What is worse it takes 1.5 to 2 or more hours to do nothing! We are going to ask Home Depot to take it back. As a modern appliance this is a disaster.
Reviewed Dec. 27, 2016
I purchased two Samsung dishwashers four years ago with deepest regrets. The dishwashers have been repaired several times. I've spent over $600.00 this year repairing the dishwashers. Now one of the dishwasher is broken again. My wife, spoke to a Samsung Rep today, December 27th 2016 and was informed Samsung policy doesn't repair dishwashers three years or older.
Reviewed Dec. 21, 2016
We purchased Samsung refrigerator, stove, microwave and dishwasher Sept 2016. The dishwasher has been serviced 4 times and this morning Dec 21, right before Christmas it's down again! Number 5 with no chance of repair this week. The Code LC, leaks all over the floor! I have had it!! Never purchase this dishwasher.
Reviewed Dec. 20, 2016
Have had the dishwasher approximately 1 year. Has just recently stopped cleaning the dishes despite the extremely long wash cycle (1 1/2 hours). Horrible smell inside the dishwasher no matter if empty or filled with dishes. Has never dried my dishes. Will be purchasing a new dishwasher this week and definitely not another Samsung product. I guess I am lucky that it hasn't leaked, yet.
Reviewed Dec. 18, 2016
We purchased our Samsung dishwasher just over a year ago from Home Depot. It has proven to be our worst purchase ever. It does not only NOT clean our dishes, it actually leaves our glasses dirtier than when they went in... Appears that food particles spray around the dishwasher but aren't actually cleaned from the dishes & glasses. Saw a W5 program that highlighted how bad these machines really are. Hopefully, Home Depot will do something about this.
Reviewed Dec. 9, 2016
Poor washing, broke after one year bec of a small piece of food in the pump, takes a long time to wash, trays get stuck easily and derail fast when pull with some dishes inside. So expensive for so little results. Their fridge is worst. Need to have class suit action about the poor quality of their appliances. Faulty built, break easily, expensive to fix, big for nothing.
Reviewed Dec. 7, 2016
I purchased my Samsung dishwasher in 2014 from Conns. It was the one with the bar that moves forwards and backwards. The first one started showing an error within 2 days. Samsung sent someone out to look at it and he couldn't repair it. Samsung replaced it with another dishwasher. This one lasted six months before I had my first error issue. It had to do with the pump. The repair guy fixed it and it ran for another six months then had the same error. The repair guy fixed it. Now I have a new error 7E and my repair guy is concerned. The bar has no blockage and the error is still there so now he is having to replace the motor and such. I wish I had known that these dishwashers were so crappy. I wasn't warned by my salesperson, he was just wanting to make a sale. Next time, which I feel will be sooner rather than later I am going to get a different brand. Buyer, beware and do research! Pretty doesn't necessarily make it a great product!
Reviewed Dec. 7, 2016
My dishwasher looks nice. It does a good job of cleaning but runs a long time. The size is good but seems very dark inside. We had a problem with it the first year and Samsung did fix it but a year later the same problem. They paid for the parts but we had to pay for the repair. This was the same problem that we had with it the first time. Wish I had bought another KitchenAid.
Reviewed Dec. 5, 2016
Have owned my Samsung appliances for 2 years, 6 months. The dishwasher leaks from the front just like described by many others. I have found that when loading the dishwasher the last time before running the cycle, I physically push the front gasket all the way around the opening (just run my finger around it) and it lessens or stops the leaking experience. This of course is not acceptable performance but it may help others until they replace their Samsung Dishwasher with another brand as I will do soon rather than spending any more money on this poor performing product. I will say, I LOVE my other Samsung appliances - Refrigerator, Stove/Oven, and/or Microwave - they all work GREAT and would definitely buy again.
Reviewed Dec. 2, 2016
I have Samsung Dishwasher. It was having problems of not completing the wash cycle during warranty period. It took couple of visits for technician to repair the problem. But it was fixed temporarily. After 3-4 months dishwasher has again same problem. Now they are telling warranty is over and they cannot repair under warranty. This is faulty product and have seen many customers complaining about same problem. Hope they had replaced the unit while had the issue during warranty or repaired it properly. Very disappointed with Samsung's customer service???
Reviewed Dec. 1, 2016
I bought the dishwasher almost 6 years ago from Lowe's and it has been repaired twice for the same issue! This time it is no longer under the purchased EXTENDED warranty and is costing me nearly $300 to repair! NOT happy!
Reviewed Nov. 30, 2016
We recently purchased a group of samsung appliances at lowe's. In new lenox illinois. Within one week the dishwasher flooded our kitchen with water. The lowe's corporate claims office approved a company paul davis to tear out the damaged kitchen. They did that and dried out the kitchen after waiting three weeks. The lowe's corporate claims handler jill ** approved this work. Then after all was torn out and dried she called us and told us lowe's is not covering our damage. This is truly a scam. She said they found a piece of glass in the drain hose. Remember this machine only ran a few times in a week. Well needless to say they will not fix my kitchen. They offered to pay for the litigation and the deductible but I need to use my own insurance! Can anyone help me on how to proceed? Very upset and will never tell anyone to use lowe's or Samsung again! If anyone can help please let me know. Thanks.
Reviewed Nov. 29, 2016
We bought our Samsung dishwasher thinking that all dishwashers were the same. This was just an upgraded appliance that would match our new refrigerator. Were we wrong! The LC code popped up one night after it drained out the water on our kitchen floor. No matter if I opened the door or closed it the dishwasher ran. I had to cut the power off to the dishwasher to get it to stop. Hours on the phone to Samsung only to be sent to some place for repairs that was over three hours away. Looked up reviews for this place and they were terrible. We ended up going back to Home Depot that night where we bought it from. No problem, they took it back and we purchased a KitchenAid for just $100 more. This was on a Sunday evening and we had our new dishwasher on Friday morning.
Home Depot stepped up big time on this one. Apparently there's been a lot of this going on and they weren't surprised but really couldn't say the words. When our installer came over he also couldn't say the words but did agree with the statement that Samsung dishwashers were the ones they replaced the most. I'll spend the time researching before our next appliance purchase. I guess appliances aren't all about the looks and the fancy technology now. Experiences from actual consumers tell the real story. Needless to say we won't be buying any products from Samsung.
Reviewed Nov. 27, 2016
Bought a Samsung dishwasher last year and it is trash! I have to run the dishes through the cycles twice and they still aren't clean. I followed all the instructions and it just doesn't work. The smell when you open it up, even if there aren't any dishes in the dishwasher is overwhelming! Will never buy another Samsung appliance again!
Reviewed Nov. 22, 2016
I bought this piece of crap dishwasher a year and half ago from Home Depot and it has been total garbage, does not dry dishes and poorly cleans them and worse of all it leaks from the front door which I can't seem to stop. I would love to have my money back but that's not gonna happen so good bye to Samsung products FOREVER!
Reviewed Nov. 21, 2016
Like many other reviews, Dishwasher constantly leaks at the seal on the bottom of door and the door for the soap rarely opens in the cycle. Dishes are always dirty at the end of the cycle. I usually have to run 2 cycles. We also purchased a french door/bottom freezer/water dispenser refrigerator. The ice maker is HORRIBLE. Makes terrible ice and does not dispense as cubes, comes out as crushed/broken and kind of fuzzy. Cannot wait to replace both.
Reviewed Nov. 17, 2016
Bought the Samsung Waterwall Dishwasher in Black Stainless Steel in July. It was not delivered on time, Lowe's claimed that Samsung sends it when they feel like it and doesn't adhere to the deadlines they themselves create. My refrigerator wasn't delivered until late August! We had our first dishwasher leak in August, had to replace the kitchen floor! The dishwasher has had many problems with cleaning, I've been told it's due to the distance between the washer and sink. So I basically use it as a sanitizer. Started leaking again, called Samsung, they sent the information to a contractor in town. Contractor ordered parts, 7-10 business days to get the part!!! Are you kidding me??? An emergency plumber could come take care of this today!!!
I've been on the phone with them for hours today, there is nothing they can do to speed up this process. The best they can do is turn my water off so it doesn't ruin my floor again! That's wonderful with a house full of people and Thanksgiving at my house. I bought brand new so I didn't have to deal with this. I guess Samsung just doesn't mean quality anymore.
Reviewed Nov. 17, 2016
I am an Appliance Specialist for a large national appliance store and I always tell my customers the truth. I am a believer of Samsung refrigerators, ranges, otr microwaves and washer and dryers but I always warn my customers about Samsung dishwasher service issues. I'm pretty sure that the salesperson that sold most of you a Samsung dishwasher mentioned that they were crap. With so many choices for dishwashers, you should have looked at Bosch first, Kitchen aid secondly then, LG, Whirlpool, GE and Frigidaire in that order. Leaving Samsung at the bottom. So anyone reading this post, please listen to your Appliance Specialist and avoid the frustration of repairing a Samsung dishwasher and please have confidence in the other Samsung appliances that are available.
Reviewed Nov. 15, 2016
After 11 months after buying a DW80F600 Series Dishwashers we had a leak under the door. Luckily we still had warranty. Two months after that we had flashing lights and it wouldn't finish washing. Of course the warranty ran out and got it fixed. Two days after that the same thing happened again. We had it fixed again and it was good for six months and different lights are flashing. We will never buy anything Samsung ever again. It's junk! Having problems with my Samsung Phone also. GARBAGE!
Reviewed Nov. 15, 2016
Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldn't find it... you know the rest. "Out of warranty. Good luck sir. Thank you very much!" I wouldn't pay to fix this garbage but I will put the cash down on some other brand.
Reviewed Nov. 15, 2016
SAMSUNG DMT800RHB - Multiple repairs from initial start-up. Substandard materials failing prematurely with insurance related home repairs that should fall upon manufacturer defect in engineering. Samsung knew they had engineered failures into this product so to eliminate defect they had safeguards like leak sensors built in. If you have one of these appliances out of warranty I would suggest cutting your losses and buying a different brand. Do not follow Consumers Digest, this was the consumer's best buy, top of their reports at the time. If Samsung dishwasher stock is high it's not because of quality, but ripping off the consumers.
Reviewed Nov. 6, 2016
Chronic door leakage under door from seal area. This has been looked at by repair people 4 times. The leak started 3 months after purchase. The repairs have lasted 2-3 months... The last time they replaced the door, it is still leaking on my wood floors, and now no longer under warranty.
Reviewed Nov. 5, 2016
I purchased a stainless steel Samsung dishwasher from PC Richard. I used it for almost 13 months until It started having problems with the blinking lights on the control panel. I contacted the store which then gave me the customer service number for Samsung. When I finally reached the help desk, I was told the warranty had expired and if I wanted a service tech to come fix the problem, it would cost $125 just to come and check what was causing the problem and then I would have to pay for new parts. This is a disgrace, since it was not even a month that the warranty had expired. I looked for recalls on this model#DW80F600 series. Customer service was rude and completely disacknowledged my complaint.
Reviewed Nov. 4, 2016
Terrible customer service. 7E report but no blockage. Service techs came to replace the motor. Didn't wait to see if it worked when they left. Still have 7E problem. This is after 3 weeks!! of washing dishes - that's how long it took for them to come.
Reviewed Oct. 31, 2016
Does anyone else have problems with the front door leaking out of the vapor collector inside the door? It is vented out the bottom and our Samsung dishwasher leaves a small puddle every time we wash. Samsung said it is because our house isn't warm enough. I especially like that one!! not.. We have placed a rubber backed throw and the tray from our George Foreman fryer to catch the water. Samsung says this can't be happening.
Reviewed Oct. 31, 2016
How can we all have the same terrible experience and nothing's done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isn't even a dishwasher, this is false advertisement.
Reviewed Oct. 26, 2016
WARNING: Buyer beware when purchasing Samsung home appliances. Within a couple of months of purchasing almost 2K of Samsung appliances; Dishwasher, stove and microwave the door on the microwave begun to melt. The cost to get new door was almost as much as the cost of a new microwave, Samsung denied warranty. The stove is horrible to use in every conceivable way. Their stainless steel is near impossible to clean and scratches easily. I purchased upgraded SS for fingerprint reduction, shouldn't have bothered. The dishwasher works intermittently at best then within a year the unit would not complete a wash/dry cycle. Worked around problem by manually running the pump, but eventually the "sanitize light blinks rapidly" would not reset without a hard reset at my electrical box. Now the machine will not complete a washing/drying cycle and I will be replacing.
Troubleshooting guide says it is a drain problem. We do not have a drain problem, pump problem or leak problem as suggested by hundred of complaints on this company's dishwashers. Samsung response was not to respond at all. Many complaints I read online included multiple visits by repair people who are unable to fix this and other issues with Samsung appliances. The cost of their parts is so high that again replacement is cheaper in the near short time period. Many complaints online state that repair people used a shotgun approach replacing everything imaginable and within a few weeks or months the problems came back.
Don't think the people who are complaining are a bunch of nut job, they are not. Samsung products are no longer on my list of products to buy. I have owned a lot of Samsung products but will never recommend or buy another one of their products until they own up to their problems. I am not holding my breath.
Reviewed Oct. 21, 2016
I bought a $550 Samsung Stainless Steel Dishwasher and then due to delays in the remodel and a simultaneous divorce, only got around to installing the unit just a year and a few days after my date of purchase. The unit gave an error code - bad pump, and never actually worked. Samsung customer support is the most rude, terrible support ever and there is no warranty based on install date, just on purchase date. Appliance repair said the parts cost for the pump is $350 and I'm better off throwing this unit away and buying a different brand. Have the same unit in a rental and it works but really doesn't clean well at all. Don't buy Samsung appliances.
Reviewed Oct. 17, 2016
Dishwasher is 2 and a half years old and does not finish washing cycle. The delicate light turns on during the wash, and the machine stops. We had a Sears tech come out, nice guy, replaced the float on the side and cleaned sensor. Still broken. Said it could be the control panel and replacement was over $300. I called Samsung and they said they couldn't help me. I spent 8 hours trouble shooting this piece of garbage and am looking forward to getting $5.00 at the dump for metal recycling when I tear it out. I will NEVER recommend or buy another Samsung product ever. Just look at their phones. CRAP!!
Reviewed Oct. 16, 2016
We purchased this Samsung Stainless Steel Model DW80F800UWS from Best Buy as a package deal along with a fridge, oven and washer/dryer. This dishwasher has been the only problem and has been defective in the first two months after our purchase. We had a drainage error code problem which a local company contracted with Samsung came out and replaced the part. After 6 months, they had to come out again and replace test another part. These both were under warranty. A third time the same sensor had gone out and they said it wasn't under warranty and that we would have to pay $350 to fix. This was almost half the price of the product.
We could not afford to fix the problem and after leaving it sit for 6 months and hand washing dishes I decided to test it to see if it would work and it has ran 5 full cycles. My only guess is that the sensor has to dry out. So after every time I wash I leave the door open to air dry the unit and wait almost 24 hours before loading it up and running it. This is a pain and I know that my working unit will soon give me that dreaded error code again and I'm back to hand washing dishes.
Samsung definitely should have a class action lawsuit against them for knowingly having installed faulty sensors that give out immediately and making owners annoyed but happy at a free immediate repair on them until warranty expires and then we have to spend hundreds on a part that probably cost them a few bucks to make. I'd also like to include that his unit has never successfully cleaned dishes. There have always been food residue along with wet dishes after the cycle has completed.
I actually had a repairmen tell me that with this unit I needed to wash the dishes before putting them in the dishwasher. Also, they told me to not use tabs but to use powder so I could add twice the amount of dishwasher cleaner needed to break down food particles. I also need to run the kitchen faucet awhile before starting to get the water hot it would wash better. I, like an idiot did all of these things. Maybe if I stand on one leg and twirl around it might make it work also.
Reviewed Oct. 13, 2016
Based on the ridiculous number of posts regarding this product and the routine failure of Samsung to resolve the issues, I am not going to waste a dime or a minute trying to resolve the problems. The equipment problems are similar to what many have reported. Takes too long to wash, wash quality is poor, doesn't dry well, and now won't shut off, had to kill the power. Bought the unit in April 16, 2015 from Home Depot. Class Action seems feasible. Will buy a new brand and wait for the settlement.
Reviewed Oct. 11, 2016
I have had this Samsung dishwasher for about two years. Until recently, I was satisfied with its performance. However, in the last several weeks, it has tarnished all the silverware in the dishwasher, turning it black. I have also found black "sludge" around the inside trim of the dishwasher. Has anyone else had this problem?
Reviewed Oct. 10, 2016
We have had to have our dishwasher serviced 3 times. Each time they did the same exact thing. This last time, they told me it was fixed. As I was getting ready to leave my house, I heard a weird noise. So I walked over to the dishwasher, the door was slightly open, and the dishwasher had turned on all by itself. I hit the power button and it turned off for a second and turned back on. I could not get it to power off. I had to flip the breaker to this equipment. I have had to miss 3 days of work, they tell me AFTER at least a total of 5-6 hours of being on hold, or calling, that this is an extended warranty issue.
They have the worst customer experience. This machine is less than 18 months old and has been serviced 3 time and still NOT working. I would highly recommend to anyone in the market for an appliance to stay clear of Samsung, unless you are wanting to spend many days frustrated. This is a still ongoing issue and I have zero confidence that they will actually fix it for me.
Reviewed Oct. 10, 2016
I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldn't drain, didn't clean well, smart auto error, technician came out to repair and not surprising this wasn't the first time he saw this issue. I wanted to replace it, but of course Samsung wouldn't do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.
Reviewed Oct. 10, 2016
I purchased the top of the line dishwasher from hhgregg. It does not dry the dishes. I called Samsung. Was told the dishwasher has to get accustom to rinse aid. It's designed to help the water evaporate, and it supposed to stay wet in the inside. I explained to the representative that I was using rinse aid. She said but the dishwasher has to get use to it. Is it just me that think this is the craziest thing ever? So after 20 mins and speaking to her manager they agreed to have someone come out to repair it. I'm sure this will not be the end of this.
Reviewed Oct. 8, 2016
My story is similar to Eli from Vancouver. Bought this d/w in 2014. Was good for 4 months--lights started blinking. Called Samsung, they said needed a new computer board which they did replace. That was good for another 4 months. Then the d/w wasn't drying and draining properly. I have read that book so many times I could take a test and get a 100%. It would be faster to wash the dishes by hand. Then there is the smell. I have to run baking soda and vinegar in it every two weeks to keep it under control.
Now I have more flashing lights--I am done. I am taking my loss and buying a Bosch. This was the worst experience ever. Life is complicated in the 21st century. We depend on these luxuries to make things a little easier. I do not need this stupid stress. I bought the stove and refrigerator too. Stove so far okay. Refrigerator not great either but I won't go on about that right now. The dishwasher is a big BUST!!! Avoid the stress. I wish I had the time because judging from the amount of entries on this site, the dishwashers are a real mess and a class action suit would make sense. Besides, by time it would be settled, I would be dead.
Reviewed Oct. 3, 2016
I bought a Samsung dishwasher from Home Depot last year. Screws have fallen out so that it wobbles and leans forward when putting dishes in and out of the washer. I complained to the store when it was only 6 mo. old. They told me to call the Samsung. The company told me to call the installer which Home Depot supplied and could not tell me who it was. No one would take responsibility. So I paid approx $400.00 for a dishwasher that is always wobbling.
Reviewed Oct. 3, 2016
We purchased this dishwasher as part of a package deal at Home Depot. We have had serious mold issues with this machine. Now it has an error message, water overload, that on further review, is a known problem with this machine. I have contacted Samsung thru their Facebook site, and was basically told "We are sorry about your frustrations." They refuse to replace or repair this machine. I would like to see who all would like to get involved with a class action law suit. This product is a serious piece of junk, and the company refuses to do anything about it.
Reviewed Sept. 27, 2016
I purchased my Samsung dishwasher model number DW7933LRASR in November 2014. Within the first year the circuit board went. When I called the repair company and explained the problem they knew right away to bring the new board as others had same issue. Within a few months of the repair and after the warranty was out the same problem occurred. This time I have to pay to have the company confirm its the same problem - if it is Samsung will pay for the board but I have to pay for the repair (the company is in another town an hour away so probably cheaper to buy a new dishwasher!). I purchased a double oven stove and refrigerator too - no major issues but not 100% happy so would not recommend any Samsung home appliances. The dishwasher is certainly problematic and Samsung does not care about its customers!!!
Reviewed Sept. 25, 2016
Terrible, terrible. We purchased this but we didn't install or use it for 12 months. From the initial washing it didn't drain - left nasty water in the bottom of the tub. (Called Lowe's/Samsung but we missed the grace period by 2 days.) Had a repairman out twice but he can't fix it. Now I'm finding that based on this terrible specimen, do not buy any Samsung dishwasher.
Reviewed Sept. 22, 2016
It broke, then broke again and again and after the one year warranty was up nobody could fix it for more than a week and absolutely no satisfaction from the company. The top water sprayer fell off three time and at $70.00 each if you do it yourself. It leaked twice and now I just keep getting errors and it stops. Save money by buying another company's product that has a better reputation.
Reviewed Sept. 18, 2016
We purchased an investment property in December 2015. The house has only just turned 4 years old in December 2015. It had a new Samsung dishwasher then. Recently my tenant contacted me as it had leaked water. On investigation by our plumber and insurance assessor. The waste hose (the one that takes the hot water away to drain) has become completely brittle and breaks with one slight touch. I also noticed the colour is different from the inlet hose and is a completely different quality. We checked with the past owners and it is the original hose as it was new.
Sadly it has caused an estimated 8,000 worth of damage to the timber floor. Because it is a floating timber floor. My insurance company deems it to be a content and has sub-limits of only 2,000 cover. The leak spread from the kitchen to the family room floor. We have to now maybe replace the whole floor throughout the house as we cannot find a timber match. Not sure whether to replace hose at about $80 plus labour or replace dishwasher. We do not have the dishwasher docket as the past owners discarded it. I think Samsung to change the hoses and have a recall on this machine. Very dissatisfied. I think they should just make computers and Samsung phones as they are excellent.
Reviewed Sept. 16, 2016
We have had the Samsung DW80F600 for 2 years and it is not working. Called customer service and ended up in some foreign country with staff who had no idea what to do. The only solution was to call a technician which I did and awaiting for him to show up. I suspect that as with most posts here, the technician will tell us that the repair will cost a few hundred dollars in which case it will be cheaper to buy a new one. WE had a GE dishwasher for 20 years and never had a problem with it. Like their Samsung phones, I suspect they cannot produce good products. Many other good brands to choose from.
Updated 9/21/2016 - Samsung has a con system going on. THEY KNOW THERE IS A QUALITY PROBLEM WITH THEIR DISHWASHERS AND THEY CHOOSE TO DO NOTHING TO FIX THE PROBLEM. Please read the rest of the post. I promised to let you know what happened with the fix of my dysfunctional Samsung DW80F600, 2 year-old dishwasher.
I called the appliance repair company "Totem Appliance" that was recommended by Samsung and set up an appointment for September 21, 2016. I was told that they cannot tell me over the phone what the problem was until the technician had a chance to diagnose the problem. The fee for this diagnosis I was told is $115. The technician showed up and lo and behold was carrying a replacement part. I asked him what that part was and he told me that this is the part that needs to be replaced. The exact part is the "Brake Case Assembly" - I believe part # DD82-01111A (as shown on the package). I asked him how he knew what the problem was and his response was that Samsung fielded many such complaints and by now they know what the problem is. Reluctantly I told him to go ahead and "fix" the problem.
The cost for this part is $400 (a new dishwasher costs $600). He pulled the dishwasher out and replaced the bracket case assembly. He turned the dishwasher on to test it and amazingly "it did not work". The Smart Auto error was blinking. He said that the dishwasher senses water and we need to leave the dishwasher door open for 24 hours for the water inside to dry or alternatively, he can dry the water himself. I said he should dry the water rather than us wait for 24 hours (not knowing whether we are going to see this company again). He pulled out the dishwasher (again), flipped it over, and unscrewed the bottom panel. Lo and behold, no water to be found, meaning there was no water as he claimed.
He then said he needs to look at the "ecs" sensor. He took it apart, cleaned it and screwed back the bottom panel. He turned the dishwasher on and my goodness, it did not work again. The Smart Auto light was blinking again. He then said he has to call head office. He did call head office and they told him he needs to replace the "pcb" which is the main control board. He told me that this part is warranted for 5 years. I wanted to know why did he not replace the "pcb" in the first place and he said that "Samsung told them to replace all three parts, regardless of the problem and then charge for the "ecs" and "bracket case assembly" only. In other words, since the "pcb" is under warranty they want to give you the impression that you are getting a "so called deal".
Since he did not have the "pcb" on him, nor did he have a replacement "ecs" sensor, he said that he will return the next day (Thursday, September 22) with the parts and replace them. So what does this all mean - 1. This is one big CON; 2. Rather than first replace the warranty part, namely the "pcb", they sell you the most expensive parts first and if the fix does not work, only then they offer a replacement "pcb".
This to me is cause for a "class action lawsuit" and perhaps inform the Consumer Product Safety Commission (CPSC) to trigger a recall. If you all agree with me then let's go for it. We all know by now the problems that Samsung is having with the Galaxy phone suggesting that quality is not part of the Samsung culture and secondly, they think their customers are stupid.
Reviewed Sept. 9, 2016
We bought our dishwasher in Nov of 2013. It worked fine until June of 2016, then it would not run. I called Samsung and told them of the problem, after about one hour on the phone they said they would send a repairman from an authorized repair shop according to them. Two weeks later he came and did a evaluation of the machine and determined that the touch panel circuit board was not working and would order the part. I told him that the dishwasher was out of warranty but Samsung warranty covers the circuit boards for 5 years and we have over 2 years left. The part came to my home and I called dependable services to make arrangements to have it installed. They came out a couple of days later and replaced the new part then tried to charge me 291.65 for the part and the service call after almost a day of figuring out who was going to pay for it.
Samsung agreed that it was covered. Because if I had to pay for it I was having the serviceman take it out and forget about it. For that price I could add another couple of hundred dollars and get a new one. Well the machine worked about 3 weeks doing about 15 washes and broke again. Same symptoms. I called dependable services. They came out a couple of days later. Repairman looked somewhere else on machine and decided that it was two relay switches on another circuit board that needed to be replaced. He also tried to get Samsung to replace it and their comment was, "We repaired once at our cost we are not doing it twice". The price for this repair was 338.00.
Needless to say it was not repaired. I will replace with another brand of dishwasher. This dishwasher replaced a ge brand that came with the new home and never had a problem with except it was noisy. Did a great job of cleaning. I just want everyone to know my problems with Samsung and let buyer beware. I will NOT be buying another Samsung appliance in the future and will tell all my family and friends my story and beg them not to purchase a Samsung appliance product.
Reviewed Aug. 26, 2016
$800 Samsung dishwasher leaked within the first few months. Tech never could fully resolve the issue. We purchased the nearly $200 extended warranty because we knew it was junk. 14 months in LE code and leaking again. Call Samsung warranty dept. and they send it out for repairs. Repair company calls to verify that we know it's out of warranty. We so know, it's extended. They say that they don't do extended warranty work. Call Samsung back and they so, "Oh, you have to call this number for extended warranty claims." I say, "That is the very number I called and go you." They transfer me and I give them all of the data again (model number, warranty number, etc.) This person says, "Oh, you need extended warranty" and proceeds to give me the number I first called.
I called the number that apparently sends you to a bunch of sadists claiming to be Samsung and give them the whole spiel again. They ask for all of the data again and then to my horror tell me to call the same number I used to call them again. Finally after much pleading they say they made an appointment with a service company. One day later service company calls to verify that this is a non-warranty service call. Very nice lady at service company says that this literally happens all day with Samsung and that she's very sorry, but doubts they will ever send over the proper reference number for it to be covered under its extended warranty.
I call Samsung again and explain the situation and I swear on the entire universe they tell me once again that I must call the very number I just called to be currently speaking to them. They then give me the standard warranty number that they had given me previously and was then told by them to call the number I had just used once again. I finally get a "supervisor" and beg them just to admit that they are going to scam me until I've gone crazy and to please, as another human being just admit it so I can move on and just write off the $1000 as a lesson learned.
Nope, this physical manifestation of evil known as the Samsung CSR Supervisor then proceeds to tell me that they are giving me the Top Secret number that will literally get people jumping on my warranty needs. I believe this is the number Obama would call should his dishwasher quit working. I kid you not, he reads off the exact same 800 number I used to call them all of the times in the past. I had no response as I believe I had a small aneurysm and fell to the floor.
I keep the evil little stainless steel monster in the garage for the day that I see Samsung have an event at Lowes or Best Buy with reps in attendance in their bright blue Samsung Polo's. I am going to wheel it in and smash its evil, water pumping (although most is pumped out of the bottom of the washer) heart right in front of them.
Reviewed Aug. 25, 2016
Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowe's, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowe's they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesn't take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.
Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowe's said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.
Reviewed Aug. 21, 2016
This is the first dishwasher I have ever had with stainless steel inside. Is this the reason I'm having problem with mold growing on my dishes? All other dishwashers I have had, left dishes in longer not rinsed that good. Never had mold grow on them. It made me so sick to see this the first time, every dish had mold growing. Good thing there wasn't that many in there. Took them out soaked in bleach. I read my book it said run it once a week, I have been. Run the dishwasher with bleach, then run it again with dishwasher detergent, without dishes. I thought it wouldn't happen again but it did. So disappointed in this dishwasher. Has anyone else had this problem? After the first time I told my husband to be sure to rinse them good. Well it did happen. Bought this dishwasher Jan. 2016, only 8 months old.
Reviewed Aug. 17, 2016
Dishwasher worked great for 6 months or so. Much quieter than previous dishwasher. Loved the extra space on the top rack. Samsung Dishwasher DW80F800UWS. Started intermittently displaying OE error code. We would try again, shake things, etc. Eventually it would run. Now, it consistently fails, having tried 10+ times in a row. I opened things up and clean parts and reassembled it. I tried what I thought was the most vigorous setting... pots and pans with storm wash. Failed within a minute. I took out all the dishes and racks. Now... it works. Bottom rack. Works fine. Top rack... fails.
Experimenting a bit, it fails when the water first attempts to spray out the top rack. That nozzle at the back of the dishwasher hooks into the spinning bit on the bottom of the top rack. I cleaned and rinsed it with vinegar to remove any build up. Still fails. Of course I let it all dry and tried again. Now it fails and the top part is still dry. I smack the side of it a few times and now it's sort of working again. No telling how long until it fails again. It is so aggravating.
Reviewed Aug. 14, 2016
Purchasing a Samsung Dishwasher - was the WORST appliance we've EVER purchased. If interested in having food re-circulated on dishes over AND over again and are interested in eating someone else's digested "ick" - then it may work for you! NEVER again here. We had 2 screw ups involving a wonderful.
Service man come out to no avail. Over, over and OVER again to "hand wash and soak" our dishes, as the food particles would be stuck on 99% + our dishes, glasses and cutlery!! So, what's the point of owning a "dishwasher"??? All we can say from a family point of view: unless you like eating "Uncle Bill's and Brother Bret's regurgitated disgusting leftover food bits and pieces" on the plate or spit- up in the glass and stuck on the cutlery. Gross, Gross, GROSS, over and over again. Nope!!! And hello to another reliable brand... Look into/research what (company) you buy from.
Reviewed Aug. 7, 2016
I can't imagine anyone that actually uses a dishwasher designing this one! The racks are awful. The top one will not hold wine glasses or any with a stem without falling over. The bottom won't hold more than 2 bowls, without giving up space for plates. And no way can I put pans in the bottom. They just won't fit. All of those have to be on the top with all of the glasses and cups. No room for both! I have had a bunch of dishwashers, starting in the 60's. Never have I had one that is so poorly designed. From the complaints I have read I guess I'm lucky it still works! I am so disappointed but I guess I'm stuck with it. To be fair we did buy our second Samsung French door fridge and love it. Got to be two different designers!
Reviewed July 31, 2016
We purchased the dishwasher 1 year ago. From the very beginning this design gave us issues. We called C/S Repair Dept & was told the water wall does not go back to original spot, it auto stops when sensor senses wash complete. Not True!!! April 2016. Dirty dishes, repaired 4 times, motor water electrical leak 3 times. Called Samsung. Was told we could purchase an extended warranty. We told the rep we had problems from the beginning, and for the last several months we have not been able to use the dishwasher. Transferred to multiple reps!!! We are told "you can purchase an extended warranty." The first repair company was fired by Samsung, new service company came out 2 times to repair the motor water leak.
They came out the 2nd time. Advised they did not seal the motor inside & under the motor. We were told to allow 24 hours for the silicone to dry. We gave it 3 days with the dishwasher door open. Hoping the issue was resolved we ran a load. After 40+ minutes we got the LC* warning light. This indicated water to electric leak, it's recommended to shut off circuit to the unit to prevent further damage or fire. Today is Sunday 8-1-16, I will contact Samsung on Monday and the service repair company. I do not expect a resolution. I expect to be told "you are out of warranty, purchase an extended warranty or we are unacceptable to help you"! BUYERS BEWARE.
Reviewed July 26, 2016
BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher won't start. Sometimes it works sometimes it doesn't. Most expensive piece of garbage we've ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Don't be fooled. It's garbage.
Reviewed July 20, 2016
This dishwasher is awful, doesn't clean dishes and after a little over a yr old no power. And of course out of warranty.
Reviewed July 19, 2016
5 years ago we purchased a Samsung top-of-the-line dishwasher. Fortunately we purchased an extended Service Warranty from Samsung. This gave us a total of 5 years of warranty. Samsung was here for 12 different Service calls and probably spent over $2500.00 keeping this dishwasher running. Now that the warranty is off I tossed this Samsung dishwasher in the scrap metal pile. PLEASE, NEVER NEVER NEVER buy a Samsung appliance.
Reviewed July 14, 2016
After a year, this dishwasher has stopped working. Customer service informed me that it was out of warranty and offered no real troubleshooting help. I was told to unplug the machine for one minute to see if the dishwasher would reset. No it did not. Obviously from the reviews, this is a well-known issue with Samsung dishwashers and unless the problem occurs within a year, you are own your own!!! DO NOT PURCHASE SAMSUNG APPLIANCES.
Reviewed July 9, 2016
I purchased a Samsung Dishwasher three years ago when doing a kitchen renovation. It has been nothing but a problem! It was serviced three times in the first year! Numerous pieces have broken inside the dishwasher and it does NOT clean my dishes!! The dishes on the top rack come out dirtier than when they are put in! I have given up and after three years am replacing it! NEVER NEVER BUY A SAMSUNG DISHWASHER!!
Reviewed July 8, 2016
Bought a dishwasher that broke down in 6 months. Obviously the product is under warranty and it's been one months and they still have not been able to send someone to even come and take a look at it. I would like to know how I can sue Samsung for 1) providing me a crappy product 2) Not honoring their warranty and causing me a lot of heartache by ruining my holiday weekend and my time with my family which I now have to spend cleaning dishes! Worst company and products ever.
Reviewed July 5, 2016
2015 most expensive model. Does not clean or dry dishes. Do not buy.
Reviewed June 24, 2016
When my dishwasher stopped working and showed code for repair, Samsung was contacted on 6/16/15. I was told to get United Service Protection for $288.95, for one year. Including price paid for dishwasher from HHGregg for $728 + $119 to install plus tax, $43.68, was $891.67, I now have $1180.62 invested in this dishwasher. The company set up an appointment with a repair company giving me a date and time for service (6/23/15). When the company did not come, I contacted them and was told they saw the paperwork but didn't know what it was for.
The company also said that they, and Samsung set appointments. Appointment was finally set up for 6/26/15 (Fri.). Repair was not completed so another technician was to come on Sat. (6/27/15) to complete repair because a part was needed. Technician came, part he had was broken, so he had to order another one and reschedule. During week of July 4th, they came without notice when I wasn't home so neighbor let them in and stayed while repair was done and they talked on phone getting instructions. Motor was put in.
Oct. 19, noise problem so was given date and time for repair person. They did not come. Same issue about Samsung making schedule instead of their company. More calls to company and no replies so on November 24, I contacted Samsung again about problem. They set up schedule with another company who did not show up because they did not accept this repair for Samsung. Another company called, scheduled for Dec. 5, did not show up but would on Sunday, Dec. 6. Did not show up.
Finally came on Wed at 6:40 for 5:00 appointment. Fixed problem. Next day lock on dishwasher was broken and door wouldn't close. Samsung scheduled same company for repair. Repair was made Dec. 12. On 1/5/16, I realized dishes were not being cleaned, water was lukewarm. Called Samsung again. They scheduled same person to come out. I asked for another technician since 2 repairs were made by him, now new problem. They set up appointment anyway with same person. Called them and requested another person. Was told by Samsung to wait until after 1//19/16, to request a new unit. 1/19/19 new technician came and problem was corrected.
5/17/16, control panel not working. I sent email to Samsung, not Samsung address. Tried to contact Protection Plus today. I was told nothing can be done since I am 8 days past warranty renewal. Since the same problem to the dishwasher did not occur over and over, nothing can be done because it was a different problem with the dishwasher each time. A whole year has been spent with waiting for Samsung repair technicians, problems continuing to occur with this dishwasher, and now warranty is expired. Since my email was sent to Samsung before the warranty was up and they did not receive it, I am out of luck with a dishwasher which has now cost me over $1180. I always was patient with having repairs done, never asking for another product.
Reviewed June 17, 2016
DW80F600UTS - Do not buy this dishwasher! I ignored the bad reviews thinking it would be okay... it's not! Since day one it has been pathetic at washing dishes. Now barely one year into it, just past warranty, the leak sensor breaks (there is no leak). The dishwasher shuts itself down after a few minutes and the lights blink. I called Samsung several times to troubleshoot and they were no help. Sears repair came out and diagnosed a broken sensor that costs $120 and $145 to install. That is $270 for a practically new dishwasher. Please save your time and money and do not buy a Samsung dishwasher!
Reviewed June 15, 2016
My husband and I purchased a Samsung Dishwasher less three years ago after we bought our house. So far we had to call a tech guy out at least four times and it still gives an error message! The dishwasher does not dry or clean our dishes! Do not buy Samsung appliances. They suck!! Horrible and so disappointed.
Reviewed June 14, 2016
I have a Samsung dishwasher that was manufactured in 2011 (model number DMT400RHS). It has several physical defects. The lower front cover (part Number AP4342361) caught on the door repeatedly and bent, which requires me to periodically rescrew it to the dishwasher. A prong on my upper dish rack snapped off and is rusting. The dish rack rollers (part Number AP4342187) pop off of the dish rack repeatedly.
The biggest problem, however, is that a metal piece of the interior cabinet has partially detached and bent. It prevents the lower dish rack from being pulled out or pushed in without a great deal of effort - particularly if it is weighted with plates. I was told by a Samsung authorized service technician that this problem could not be repaired but that the part was under a lifetime warranty. Unfortunately, since I am not the original purchaser of the dishwasher (the previous owners of my home installed it), Samsung will not offer me any compensation or assistance in finding a solution.
Reviewed June 9, 2016
We purchased dishwasher. Sent in warranty card. The left side wall of stainless steel welding came loose so the unit tray would not move in and out to put or remove dishes. This part has a lifetime warranty. I have Samsung paperwork to prove it from their website. After two factory damaged replacement parts were sent to our home which were unable to be used to replace lifetime warranties part Samsung would not send any additional parts to my home. The repair service A&E confirms this part was manufactured in 2011 and the part has a lifetime warranty. They cannot help me further until Samsung sends a good repair part to my home. Which Samsung has not done. I assume they do not have a good repair drum to sent as a replacement.
After more than 10 calls to Samsung about replacement and repair part, I called to resolve this issue but consumer department would no long take my complaint or send me to executive customer service. This started in April 2016 and my last call was on June 8, 2016. They stated they cannot help me further or escalate my call to anyone that could help. I am a senior citizen and just want Samsung to send me refund $813.00 for the warrantied part they cannot or do not have to repair the unit so we can replace the unit. I will not replace the unit with a Samsung if this is how they treat their consumers.
Reviewed June 7, 2016
Samsung DW80H9930US Dishwasher. When I bought my dishwasher from Lowes two years ago, this was the Most Expensive one at that moment. After I used it for a while, it stopped working. So, I contacted Samsung and asked for the fix. I paid for it and it fixed. In my second year, one day, when I had the small kid walking around, I suddenly noticed that inside the my dishwasher got the mold so badly. I thought it might be because we used it for a while. After I tried to clean everything including the shelf itself. I thought the clean is done and everything will be good again. However, it seems that the mold is NEVER gone away. We cleaned and cleaned.
After we really tired of cleaning the dishwasher, I called the customer service and the Samsung Dishwasher manager, Jack **, told me that that is the Maintenance issue. Then I asked, after I PAY for the maintenance, if the mold will go away. He said he cannot guarantee it because it is always maintenance issues. So basically saying, when we buy a dishwasher from Samsung, we have to ensure that we need to pay Maintenance fee for it or they recommended to open the dishwasher Door after the cycle is done for a hour. I did not know when I bought the dishwasher, I need to wake up at 3 in the morning to open the door for my little doggy in order to let the moisture out.
Of course, they never committed that is the design defect of their machine. I am wondering if any of family members who has the dishwasher and has the mold issue should work together to sue the company as the mold is the one of most recognized factors causing Cancer. I bought so many Samsung applications when I bought my very first house but I guess it is the goodbye information to you.
Reviewed June 6, 2016
I purchased a Samsung dishwasher, model DD81-01549A_EN a little over a year and a half ago. It is the worst purchase I have ever made. The dishes do not come clean unless you wash them prior to putting them in the dishwasher (kind of defeats the purpose). If you have cereal bowls, forget about finding a good way to load them. The bottom rack tines are at an odd angle and hold some plates too close together. The silverware must be rinsed and loaded "working end" up, and don't put 2 spoons in the same bin. I followed all of the manufacturer recommendations for loading and running the piece of crap. It is the worst dishwasher I have ever used. A total waste of money. I should have spent a little more for a different brand. Will never buy Samsung again. Customer service said "sorry, you must be loading it wrong". Don't waste your money.
Reviewed May 31, 2016
This is my second review this month, again for a Samsung product. I purchased all new Samsung appliances that included microwave, dishwasher, refrigerator, stove, washer and dryer less than 3 years. My review of the refrigerator is above. As of this weekend, my dishwasher will no longer complete a cycle because it will not drain. We have taken it apart and cleaned it thoroughly to no avail. I called Samsung and they told me I could purchase a 1 year warranty for $300 which would cover for 1 year IF the cause was something that was covered. I will never ever buy another Samsung product!
Reviewed May 28, 2016
Day 1 after purchasing I realized it doesn't wash well, it doesn't dry well, only 1/2 the items come out clean. I will NEVER buy another Samsung item. I should have looked for reviews 1st. Lesson learned. There are hundreds of bad reviews on these dishwashers. And, I am sure they are correct. These DW's SUCK!
Reviewed May 26, 2016
I bought this Samsung dishwasher about 14 months ago and it has stopped working. The smart auto light and heavy light is on meaning an over-level water error. I have looked all over the internet and this seems to be a major design flaw! Of course I am out of warranty so will have to call the repairman. My old dishwasher GE lasted 10 years with no problems. I won't buy Samsung again.
Reviewed May 25, 2016
Samsung Dishwasher Model DW80J3020OUS. OMG Do Not Buy this Dishwasher!!! I thought I'd update my kitchen with all Samsung appliances. Let me tell you besides the refrigerator a HUGE MISTAKE!!! I will do other write-ups on the Microwave and stove issues, but this one will focus on the dishwasher. I had it for about a week when I started realizing dishes were not getting clean, only the very first run did but none after that. Then I saw that the soap dispenser was only dispensing the soap after I opened the door when all cycles were completed, so soap was not dispensing. So after about three resets of dishwasher and 6 times of no soap dispensing I called Samsung service line only to be belittled by the customer service rep who insisted the dishwasher must be installed incorrectly. I'm like "no it has power check, it also has a water supply check, water goes into and comes out of dishwasher but soap dispenser is not working."
She then said "are you sure the dishwasher is level," and I was like yes, "and did you reset it," yes. "Well", she said, "we can gladly send out a technician but if they determine you did something wrong with install we will bill you for their time." I am like forget it I bought it from Best Buy and it's not even 2 months old so I called Best Buy and they are swapping it out for a real dishwasher a Whirlpool. Samsung service person told me that maybe the water going into the unit wasn't hot enough and that my unit didn't have a heating element, which I found out is untrue, but it is a very small heating element and is used more to maintain water temp rather than actually heat the water. So she tells me maybe I should just run hot water in the kitchen sink until it feels hot, then run the dishwasher, REALLY!!! No, I did not pay $400 to run my hot water first.
Also this unit does not actually dry the dishes. It blows a little fan for about 20 minutes then says it's done. Well actually it has no indicator it's done other than no lights are on. But that leads to another issue of my kids not knowing if dishes are clean or dirty so tech suggested I get a magnet for that purpose, AGAIN NO!! I had a Maytag for 22 year and it never had an issue. The unit was only replaced because it was white... I should have kept it.
So in short this dishwasher though looks nice and is quiet, does not heat water efficiently, does not dispense soap consistently, does not dry your dishes completely, and when it is working does not do a great job getting griming dishes clean. ALSO this unit somehow has broken 2 glasses that were on the top shelf, not sure how, but very crazy, and Samsung support, from my perspective, REALLY SUCKS!! If you call them expect to be blamed for using your product wrong or having it installed incorrectly and generally talked down to. So much for friendly customer service. Come on Samsung I have all your phone, tablets, and laptops about to go away if you cannot handle my appliance needs!!! Stay away from this Dishwasher!!!
Reviewed May 22, 2016
Samsung dishwasher dw80f800uws purchased 2/14 stopped working and emitted an error code on 3/25/16. (Note, 2 days before my Easter brunch). Samsung service center called and I went over error code and how that didn't seem to be the problem. I was told my best bet would be to buy a $300 service extended warranty, which I did, and they would contact a local approved appliance repair company and have them contact me. The service call provided no answer as he also found nothing that related to the error code. He returned another time to vacuum out the stale water (smells awful inside now) and said he will order every part that it might take to fix and it could be as long as 2 months. I smiled and said "no way". He replied "Oh yes".
There are at least nine other customers waiting on parts I was later told. I was shocked- never have I ever had to wait that long for any appliance repair in all my years. As an avid cook and baker I am beyond frustrated. I am currently shopping a replacement and wish I never purchased the service warranty. Is this the norm for Samsung across the nation? What poor customer service after the purchase.
Reviewed May 17, 2016
We purchased a Model DW80J3020US Dishwasher from Lowe's December 30, 2015. This dishwasher did not clean the dishes as well as our old Kenmore which was 11 years old. On May 8, 2016 the dishwasher quit working completely (no power on light). I telephoned Samsung support and was advised that a local repair shop would contact us within 24 - 48 hrs. We did not receive any contact and when I called Samsung back on May 11, 2016 they informed me that a company known as Precision Television at 800 603-2433 would set an appointment for repair.
I phoned Precision Television and they informed me that they "DID NOT SERVICE SAMSUNG DISHWASHERS". I telephoned Samsung again and was told that Precision Television (aka Precision Services) was the company that was going to service our dishwasher. Another contact to Precision Television proved useless and they again informed me that they had no technician for service calls and did not service Samsung dishwashers! Two more calls to Samsung (the last call was May 13, 2016) resulted in the representative telling me that another repair service, Lehman's Appliance would take care of the service. It has been 5 days since the service order was referred to Lehman's Appliance and they have not called me and have not answered 6 messages that I left. I have to assume that Samsung does not honor their warranty.
Reviewed May 16, 2016
I purchased a Samsung dishwasher at Lowe's and had it less than 24 hours when it started flashing "Heavy". When I called the company, they said that it meant that it was improperly installed & I had to have a tech come look at it. I called Lowe's & they said that if it already was giving me trouble, not to bother with a tech and to return it. The Samsung tech wouldn't give me any information as to whether it was electrical, plumbing or whatever. After reading on the internet I realized it was the product, not the install. It is a piece of junk that is an electrical malfunction nightmare!
Reviewed May 14, 2016
Bought a dishwasher around Jan. of 2013. Within 5 months, the controls and keypad were dead and unresponsive. Took forever to find a guy who could service Samsung in my neck of the woods. He declared the motherboard dead and said I needed a new one (total of $120 for part and labor). Dishwasher worked fine for all of about 3 months and the exact same thing happened again. Piece of **. I refused to keep spending $120 to keep $600 dishwasher running. So I blew it up on my gun range and went out and bought a Bosch - which has worked beautifully for 3 years.
Reviewed May 12, 2016
We paid top dollar for a Samsung dishwasher. I could not understand why it did not clean as well as my one that I got rid of that was over 15 years. It is old. I finally figured it out. You have to clean the dishes first before you put them in the dishwasher, new concept for a dishwasher. If you just scrape them off, in about a year you will have to replace the CASE Brake Assembly because particles get into it and you can't clean it out, as you once could in the older ones. The part is at least $80.00 not including labor. I have always heard you get what you paid for, not so with this, It is junk. Don't waste your money.
Reviewed May 6, 2016
Not sure which model I have as the user manual is for all three, but after reading the reviews I guess it doesn't matter much. We bought the dishwasher, along with a suite of Samsung appliances, refrigerator (one service call that took over a month and three visits to fix), microwave, stove and the "wall of water" dishwasher slightly more than a year ago. Well I know why they call it a wall of water, as that is what you will find on your floor! We've had two service calls at a cost of $160 on the dishwasher and now, based on the horrendous number of reviews and stories have decided that putting more money in it is foolish. The Samsung dishwasher is the most expensive dishwasher we've ever owned and proves that old saying "you get what you pay for" is dead wrong.
Reviewed May 5, 2016
I recently replaced all my appliances and I was tempted by the Samsung style so I bought all Samsung appliances. The problem so far was the dishwasher after 2 months old. Reading on Internet I figured out the inlet valve went bad. I have tried to contact Samsung customer service multiple times. The waiting time is very frustrating. The representatives don't really know what they are talking about. They just waste even more of the time. They are very polite though but not helpful. Finally, they told me they will send me a technician. This was exactly 2 months ago. I'm still waiting for them to come and repair the dishwasher. At this point we know that replacing the dishwasher again may be the best option. Tossing $500 bucks annoys me but dealing with Samsung it's not worth it anymore. Honestly, I have been a big fan of Samsung but this dishwasher turned me down. Please be aware of Samsung dishwasher is NOT the way to go.
Reviewed May 3, 2016
This is by far the worst waste of $849 I have ever spent. Does not clean. Spot weld broke on inner seal which interferes with removing lower dish rack. Constant error codes have to keep unplugging to clear. Don't buy this piece of crap. I would rather flush my 849 down the toilet than buy a Samsung dishwasher. Purchased a new GE today. I am going to use the Samsung for target practice.
Reviewed April 29, 2016
I have had this dishwasher for just a few months. It is not a dishwasher, it is a wet washer! It doesn't clean, I didn't realize that it had no heating element, thought all dishwashers did. I am cleaning cupboards and it doesn't clean clean dishes that are just dusty! What a ripoff. The company needs to stop selling dishwashers or call them something else as it does not wash or clean dishes.
Reviewed April 23, 2016
We bought Samsung appliances after Hurricane Sandy. The dishwasher doesn't dry dishes properly. I always have to dry with a towel. Range knobs all broke and are loose. Refrigerator has seams in the drawers that you cannot clean under. I will never buy Samsung appliances again. They should stick to electronics. Also the Samsung name is half off from the stove because they are only stick-on letters. The stove knobs are also plastics and melt and are loose. The appliances look attractive but the above items are what I have an issue with. I recommend to stick with a company that has a good reputation for kitchen appliances. We have to live with our mistake. These appliances are 3 years old.
Reviewed April 15, 2016
I purchased this dishwasher new at Lowe's. The dishwasher has a DRY cycle and several types of wash cycles, including a SANITIZE. I am not sure how the SANITIZE works, because it turns out the dishwasher has no heating element. The unit does not dry the dishes. When I called to have a technician come out, I was told that I should open the door to let them dry. That is how I learned that there is no heating element in them rather, a fan that depends on the water temperature and the stainless tub to use condensation to dry the dishes -- does NOT work at all well.
This method of drying dishes makes buying a dishwasher worthless. It is energy saving for the company, which builds a cheaper unit, but it does not save energy by the time the DRY cycle fan and the SANITIZE setting is needed each wash and it still does not result in dry dishes. I must take the dishes out to completely dry them, because opening is ineffective and should not be required in a dishwasher claiming to dry the dishes. So to use this dishwasher, I must place all dishes and later remove them to dry them. It is more saving of MY energy to wash and dry by hand. I do NOT recommend this dishwasher!!!
Further, when I asked to speak with a technician about this and another instruction issue not resolved by calling their customer service "technicians", I was told that I would need to purchase a service contract to get an account number to speak with their technicians!!! My unit is under warranty!!! Horrible customer service in addition to a costly poorly-designed dishwasher. The unit looks nice and has nice options for placing dishes, but I still find it useless due to the fact that it simply does NOT dry the dishes, with or without rinse aid or leaving the door open afterward (as suggested by Samsung customer service reps). I feel cheated and really feel that I should get a replacement with an actual DRY cycle that works. Terrible product.
Reviewed April 9, 2016
We purchased this dishwasher 13 months ago... what a mistake! Just getting the door to latch so the darn thing would run was a 15-minute nightly ordeal. Then once you got it to run, 50% of the time, it would leak water all over the floor. Cool... I can live with this... you figure out how to work around these inconveniences. Well, that is until it decides to start throwing error code 7e at you. Something blocking the "water wall". NO there isn't!!! Scrub the filters, took everything out, racks and all. 7e. Took water wall sprayer out. Inspected it for ANYTHING. Made sure the wheels were turning, no cracks, no missing rubber rings. Nothing. Reinstalled it. 7e. Pulled it out from cabinet, unplugged it. Let it set for 30 minutes. Plugged back in. 7e. Called Samsung who informed me it was out of warranty. Umm. I knew that. She tells me to see if there's packing tape holding the water wall in place so it can't move. Explained again that we had been using it for over a year.
She then tells me to make sure nothing is interfering with the movement of water wall. No forks or spoons or anything in the bottom of the dishwasher. Explained AGAIN that I had COMPLETELY emptied the dishwasher, right down to racks. She tells me to unplug it and wait 5 minutes. I ALREADY DID THIS. She says a repair technician will call me within 24 hours to tell me how much the repair will be. 48 hours later, repair company calls and wants $90 before they will turn my ticket over to the scheduling department, then it will be 3-4 days before scheduling will contact me, and the actual appointment would be scheduled for 3-4 days after that, with a $60 service charge, plus parts and labor. Okay, wait. I have to pay you $90 JUST to even schedule an appointment??? NOT HAPPENING. Decided to cut my losses. Bought a Bosch this morning. Stay far far away from Samsung dishwashers.
Reviewed April 4, 2016
Major repairs after one year. Then a year and a half later more major repairs. $90 diagnostic fee for a 5 minute visit. $100 case brake part plus another $60 for labor. Just purchased stove and microwave to match. Will return both and buy different brands! A new appliance should last more than 2 and a half years. Very disappointed. Will never purchase anything Samsung again!
Reviewed March 29, 2016
We've only had this a month, I've checked the filter which was clean, and I can't say the Samsung name being noted for quality has carried through to this item. No more!
Reviewed March 27, 2016
We bought a fridge and a dishwasher. Only 3 months we have problem with a fridge. Ice maker does not work & water line leak make noise. We called Samsung. They sent 2 guys (horrible technicians) did not know how to do the job. They decreased my water line completely off almost. They said because of that our previous fridge did not have any problems. You know what after they decreased water line I showed them how slow it drifting. They turned around and said don't know what to do we have to call Samsung. We called, they send 2 old faces I met 3 days ago. Playing on water line again, tried to do increase & decrease, I told them it is not water line. It is mechanical problem. Unbelievable. They ask me call Samsung again. I was so angry and kicked them out. So everyone stay away from Samsung. So far so good as you can. I rate NO STAR for Samsung.
Reviewed March 25, 2016
I bought this appliance in June 2015, but could not have it installed until December 2015. The dishwasher is very quiet, washed the dishes well, but I noticed a small amount of water coming from the door. When I phoned Samsung they wanted me to climb inside the dishwasher to see if the seal was broken (I am 80 years old). Finally, they agreed to send a serviceman. He checked the dishwasher and said the water was not a leak - it was condensation being pulled into a fan in the door, where it dribbles down and drips onto the floor. I say - "water coming out is a leak." He shrugged and said it was the design. I have had dishwasher for over 40 years, and never had water come out of the door - or anywhere else for that matter. I am hoping that my extended warranty - which kicks in June 2016 - will honour their 'lemon clause' and if the same problem cannot be fixed after three repairs in a calendar year, I get a new dishwasher - but NOT a Samsung.
Reviewed March 23, 2016
Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it.
We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they can't do anything more. They turn us over to Samsung who says "run it with no dishes in it and if it fails to open and dispense soap call us." But, we say, "the problem exists 50% of the time, not 100%." Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and can't locate a problem.
We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesn't work right and they won't fix or replace.
Reviewed March 22, 2016
Ever since I got the Samsung dishwasher it's been a complete nightmare. The dishes don't clean well at all. My old dishwasher that is over 15 years old that cleans way better. It sucks completely. I called in and all they did is a reboot. It didn't do nothing at all. It still kept cleaning terribly. Then a couple weeks later it stopped working and start making weird sounds. I put in a request to have them look at it since I was still underneath the one-year warranty and they said "I would give a call back in 24 hours."
I never heard anything for about 72 hours and when I call back to find out why I have not got a call they said somebody cancelled my order? Wow. I was so pissed off. I've been waiting this whole time to find out that some rep has cancel my order. Then they told me that I can call the number if I'd like but I still have to wait another 24 hours for someone to call me again. It's been a nightmare. I doubt they're going to do anything because it's been already a terrible experience.
Reviewed March 21, 2016
The Samsung dishwasher, while never doing a great job cleaning dishes (even when rinsed prior) at least continued with the cycle... except until after about a year. We bought a 5-year warranty on all our appliances, and the dishwasher is the main appliance where it's been needed. But still only works for a month or two. IT IS A PIECE OF JUNK!!! Right now, we are trying to figure out how the remaining 3 years on our warranty can be prorated to exclude the dishwasher, and just go out and buy another dishwasher. This one is completely unreliable!!
Reviewed March 16, 2016
Our household consists of two adults. In August 2015, we purchased a Samsung dishwasher Model DW80J7550US for approximately $820 from the local Home Depot. It worked OK for six months, then would stop running toward the end of the cycle and display Error Code 3C: Pump Operation Check. At this point in the cycle, the water would stop draining out of the machine and just sit in the bottom of it. We restarted the machine at least 8 times, after "resetting" it by turning off the breaker, unplugging, etc. Nothing changed.
We contacted Samsung, which sent a Samsung technician out to repair what was thought to be a defective pump. However, when the tech removed the machine from its installation site, the problem was a cracked frame in the front left corner (see attached photo), which put the whole door and sensors out of alignment, causing the error code. He wrote on the service form, "Frame damaged. Not repairable."
We observed this machine when it was delivered, and there was no damage to the frame. Nor was it damaged during installation. In searching, I believe, on this site, there was at least one other reviewer, who had this same problem. The materials and workmanship of this dishwasher frame are so poor and defective, that after six months of light/normal usage, the vibration of the machine causes the frame to crumble/crack.
We contacted Home Depot to request that we be able to return it to the store where we bought it and get full credit to exchange for another dishwasher--non-Samsung. Home Depot says they are trying to get the technician to indicate that the damage was not caused by the consumer, but, rather, is due to faulty materials, so that Samsung will credit HD for the defective machine.
The process, from what we can see, is moving very, very slowly. Like others, we were "bit" by falling for the name "Samsung," assuming that the quality of the machine was high. So, after paying over $800 for a dishwasher that functioned only six months, due to poor manufacturing, we may be forced to buy another brand, from another dealer, if HD will not stand behind the quality of the products they sell. If HD does not take the Samsung back and allow us to exchange for a different brand, our confidence in ever purchasing anything again from HD will be totally gone. By the way, in the last year, with extensive remodeling of a new house, we have spent somewhere of $100K at HD. The least they could do, to keep us as a customer, would be to exchange the machine for us. Also, from what I have seen of the Samsung reviews, they should stop selling Samsung dishwashers completely.
Reviewed March 12, 2016
If there was a negative star... that's what I give our four year old dishwasher. It worked okay for the first year, then dishes were always cruddy, even if we carefully rinsed them. We were forever cleaning it the filter, which was never actually dirty, but to no avail. Then, we started getting the dreaded OE error. We'd restart, and it would generally go, though wasting the fill water in drought struck California. Then, it would not work, right before New Year's. Repairman came out, correctly diagnosed the problem, replaced the electronics board for $380.
Four weeks later, OE flashing again. This time it was the water valve. The repairman did the rest as described by Samsung to diagnose it, as he had the previous time -- I watched. Replaced THAT part, for another $320. Worked once, then OE began flashing. To say that I am LIVID would be an understatement. I called Samsung and got the company line that because it was so old... My last dishwasher lasted 22 years. By the way, we also bought a Samsung refrigerator. Within a year the in-door water began leaking inside the fridge and then freezing under the bottom door, effectively 'gluing' it in place. This, like the OE problem, is a well known problem and Samsung refuses to fix it. NEVER again.
Reviewed March 1, 2016
This dishwasher was purchased in 2013 and quite frankly has never worked properly. The door over the cup which hold the detergent sticks and doesn't open 5 out of 10. The contents is never sparkling clean and ALWAYS wet no matter what the setting. Incredibly disappointed as we actually love our Samsung televisions! Our Samsung microwave didn't work well either and had to be replaced within 6 months. Stick to television Samsung.
Reviewed Feb. 29, 2016
Machine has never cleaned dishes from day one and now it needs 600.00 worth of repairs. A fault code 7E keeps being logged and that will take a drive motor and circuit board replacement. Had service tech out twice while still under warranty for inability to wash dishes properly and they could never find a problem. Now the warranty is expired. It logs this water reflector problem and the parts are covered under warranty, but will cost me 250.00 labor to fix this piece of junk. I should have bought the Bosch instead. Very disappointed in performance of product purchased from what I thought was a reputable company. I'll never buy Samsung anything again.
Reviewed Feb. 26, 2016
Prior to purchase, I checked Consumer Reports. It had a good rating for Samsung dishwashers, other the plasticware not having good dry results. I wish I had seen these reviews prior to my purchase. My dishwasher has had every problem that each of you has stated - leaking, heating element errors, now not drying or washing well. I have 1 1/2 months left on my warranty and I am still trying to get Samsung to fix it.
Reviewed Feb. 24, 2016
Though not perfect, the Samsung has been reliable, a very good cleaner of almost all foodware and is VERY quiet. Overall, no problems at all. Has all the basic features and performs well. Doesn't offer speed drying and some other mega-features much higher priced machines offer. Standard size but if it had more interior space and more modern cleaning jets/arms it would be amazing. Modern and unobtrusive. The "on" button often takes a bit more effort than should be required to engage. It seems to be a combination of heat sensitive and pressure that gets it to start.
Reviewed Feb. 24, 2016
Very dissatisfied with this Samsung Dishwasher. Will never purchase one again. Very few features. Great size for loading a lot of dishes. Unfortunately, it doesn't clean them well. Great appearance! Bought it brand new at Lowe's in October 2012. Within 60 days already not cleaning dishes well and called as it was under warranty. Screen was clogged with food of some sort. Worked for about 6 months and leaving white film on all glasses. Still does.
Reviewed Feb. 24, 2016
This dishwasher is awful. It needs to be repaired once a year. It really doesn't wash the dishes very well. You have to wash everything before it goes into the dishwasher. It has many features but it runs way too long (3 hrs.) & you can't turn off the dry cycle. Regular size dishwasher. It's stainless steel & very attractive, but it doesn't wash well so who cares how nice it looks. Fortunately I have an extended warranty. If I didn't, I would have replaced this dishwasher by now.
Reviewed Feb. 24, 2016
I do not have to rinse the dishes. Delay start, short cycle. The inside bottom rack has many ways to place the dishes in. The utensil rack is the whole length of the inside of the dishwasher. The top rack has where you can put in wine glasses where they are held in place with individual holders. It is black with stainless steel inside. I love how clean the dishes come out. Also no water spots. It is so quiet that you don't even know it is on.
Reviewed Feb. 24, 2016
Had problems within the first year they covered under warranty. Went out the second year. They did cover the part, had to pay for service call and repair. Same problem as the first time. Wish I would have bought a KitchenAid. Half load normal wash, heavy, delicate, quick, storm wash, pots and pans, delay start, child lock. They say it holds a 32-piece set of China. But they fit very close together. The top rack you can raise or lower to fit taller items in. Nice appearance.
Reviewed Feb. 24, 2016
The dishwasher has NEVER cleaned the dishes well. You have to wash them before you put them in the dishwasher. A repairman came out to fix it under warranty after a month and could not find anything wrong with it. It leaves food on the dishes and silverware. It has features similar to others of this price range, but they aren't labeled very well and you are left wondering if you did something wrong to make the dishwasher clean so poorly. Normal dishwasher size. I would never buy a Samsung product again, whether it was a phone, a TV, dishwasher, anything.
Reviewed Feb. 24, 2016
This is the Chef's collection dishwasher. It washes dirty dishes very well, but it doesn't dry them very well at all. I mean there is plenty of water left on dishes after a load, and that is with the DRY+ and Sanitize options on. Many options on this unit, boost certain zones, a flex tray on the top, more than a few load options, but what's the use if your dishes are not dry. Handles a lot of dishes at one time and better organization. Stainless steel outside and inside. I should have done more research before purchasing this unit. If you have the latest technology dishwasher out there, you would expect it to perform like one. This one did not.
Reviewed Feb. 23, 2016
We have had problems w/ the Samsung DW80F60OUTS dishwasher from its installation from Home Depot to its operation. Previous problems involved Samsung not installing the proper electronics in the door - it had 2 different types of the electronic programs; the door seals leaked; it did not clean the dishes. The current problem is that the water entry or draining does not perform. The Smart Auto light is flashing. The soap dispenser does not open. Dishes from the last "operation" are dirty. Called the local SS authorized repair company which will come out and properly repair this poor excuse for a dishwasher. If it had not cost so much I would give it to the monthly large item pick up for the dump. Purchased in July 2015; we do not like it at all. Glad we bought the extra repair service contract which takes effect after the SS warranty. Should have bought a Whirlpool or GE dishwasher.
Reviewed Feb. 21, 2016
I purchases a Samsung dishwasher in February 2010. It was a "lemon" from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.
Reviewed Feb. 19, 2016
DW80F800UWS has leaked since day 1. Four repair tickets - two never acted on. Replaced controller board - no difference. Three months now and still no solution. Service just cancelled a scheduled appointment because of weather - in California! It was raining - not hard. Just pathetic.
Reviewed Feb. 11, 2016
I have been a fan of Samsung for many years and love the televisions they make. I have three of them. I thought I would get the same quality product in their dishwasher. I purchased the DMT-800RHS. This product, simply put is a lemon. The unit has a water fill sensor, that when it gets a little dirty it produced a "9E" fault code. This code will come up every couple of months. Same problem with new parts. It's like having a car that when the engine air filter gets dirty it generates a code and renders the car inoperative.
This product is the biggest waste of money at $799. Samsung tech service is heartless and do not really care, only to offer to come and clean the part every couple of months for $150 plus tax. If any water falls into the machine while replacing the water fill sensor you get a "LE" fault code. This is a leak detection fault. Now you must bring the machine outside, turn it upside down, remove some screws (special screws) which are of a torx type and dry the internal parts. It must air dry over night. Simply put this unit is the biggest lemon and Samsung will not acknowledge it. They simply do not care. I will never buy another Samsung product ever again.
Reviewed Feb. 7, 2016
I purchased a Samsung dishwasher in 2013 from Lowe's. Initially it worked fairly well, however, just like everyone else that has purchased this model, error codes such as E9 started in less than 6 months of use. I watched the videos online and can now take it apart like a professional. Now it is broken again, in a new and inventive way. The rubber parts inside have become soft and need to be replaced. I hope that is the only problem, but doubt it. I purchased this model because it was highly rated as quiet. Yes, it is quiet, especially when it doesn't work.
Reviewed Feb. 6, 2016
We bought this dishwasher February 1 of last year and it failed February 3rd of this year - two days after the warranty expired. I am absolutely furious in part because it barely lasted 1 year and that I just mailed my last payment. Samsung support was absolutely no help other than to contact a local repair person. The repair people graciously offered me a price of $150.00 to diagnose this POS plus parts. Japanese companies used to be committed to quality but obviously not when it comes to appliances. I'd love to send this unit to their corporate headquarters with a letter telling them exactly how I feel about their product.
We also purchased a refrigerator at the same time and as you can imagine, I'm praying it's made better than their dishwashers. I now have a beautiful piece of junk. I'll be looking for a different manufacturer and will NEVER buy anything Samsung again. This is my first and LAST purchase of their products. I've been looking at their televisions but considering this purchase I will pass. SHAME, SHAME, SHAME!!!
Reviewed Feb. 1, 2016
Samsung dishwasher model dw80h993. This dishwasher is a piece of junk, I have had technician out twice and now I still have problems with the drain and now it's out of warranty, bought in Dec. 2014 and the hose is not kinked. I would not recommend anyone purchasing a Samsung dishwasher. I think if a manufacturer claims they have a reliable dishwasher or anything they should back it up with at least a two year warranty. Dissatisfied with Samsung. Will not purchase anything in the future.
Reviewed Jan. 27, 2016
Samsung DW80F. We purchased this machine at H.H.Gregg in Jan 2014. Worked fine (except it did not clean very well) until June 2015. Then it began to show a error code. I called the support number- no help- worse than no help. All they did was try to sell me a warranty for which they told me there were no authorized repair in my area. I figured out the sensor that was bad, ordered it, and had a local repair person install it. It worked for 7 months and now another sensor has gone bad. Worst appliance I have ever owned. Do not buy a Samsung anything! And all the reviews say the same thing.
Reviewed Jan. 27, 2016
Would not recommend buying Samsung dishwashers. The rubber handle to pull out the drawers is melting only after owning for a couple years. Samsung will not replace. The rubber melts onto the dishes.
Reviewed Jan. 22, 2016
We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.
Reviewed Jan. 21, 2016
I bought our Samsung dishwasher in January of 2015. Within 10 days the heavy light started flashing and the dishwasher motor would not stop running - indicating a leak. We had to turn it off from the breaker for it to stop running (also attached to our washing machine - so no laundry). I called Samsung and had a very frustrating conversation with someone who did not speak English very well. Nice person - just not a good phone representative. 40 minute call. He set a claim number. Appliance service came out and said we should get another unit from the store we purchased it at (Home Depot) - 1 month later we did (paying on dishwasher and doing dishes by hand the entire time).
Old dishwasher sat in our garage for another 15 days or so when - unexpectedly - Home Depot came at 8:30 at night to pick it up - SURPRISE! We immediately had the same problem happen to the new dishwasher and continue to now. The last service we had was January 9th - and on the 19th we still have the heavy light flashing and the motor running until we shut off the breaker. We can go months that it will work after turning on the breaker - then come home one day from work and it will be inoperable. I have spent over 9 hours this year on the phone with Samsung. Do not buy Samsung anything. If you have to deal with their customer service process - even once - you will be very unhappy. This dishwasher is nothing but an absolute fail - 13 calls to get the "new one" fixed and it's still not working.
Reviewed Jan. 19, 2016
I've had the Samsung Chef Collection WaterWall Dishwasher for less than 1 year. When the new appliance suite (range, fridge, microwave, & dishwasher) were to be installed, the dishwasher did not work on day 1. They said it was electrical & ordered a new one. A few weeks later the new one was put in. I swear to God you need to wash the dishes before you put them in to be washed. I found out later that there is no heater in the unit to keep the water to temperature. The repair man told me to run the hot water in my sink before turning on the dishwasher, that may help. SERIOUSLY? My $1,600 dishwasher needs the sink water to run? Now I'm 10 months in, loaded the dishwasher & nothing. No power again. Fuse is fine. Waiting for repair man to show.
Reviewed Jan. 16, 2016
We bought our Samsung dishwasher two years ago and have had problems ever since. The dishwasher stops working and error lights start to flash. We have had it fixed a couple of times and it keep doing the same thing. This product is a piece of junk and not worth the money at all. I would honestly give it -5 stars if that was allowed. Do not buy this product. You would be wasting your money.
Reviewed Jan. 11, 2016
DW80F600UTS/AA was 18 months old and lightly used (3x only). The smart auto and normal lights flashing. Samsung will not pay for parts after 1 year even if lightly used. Do not buy this product. WORST PRODUCT ever.
Reviewed Jan. 8, 2016
I don't see model no on it but it is stainless interior and black exterior with electronic buttons. I have been very satisfied but I couldn't give it a 5 because it has some trouble occasionally with heavily soiled dishes and when it dries it leaves water in any surface that is not completely flat. The "quick" run doesn't seem to be any shorter than the regular and it is a long run. It has a heavy soil. It is very quiet.
Reviewed Jan. 8, 2016
Samsung delivers a great product in my Samsung stainless with top controls. Ample space allows for large items and nice full loads. Runs extremely quiet. A great appliance.
Reviewed Jan. 8, 2016
We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didn't so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowe's extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.
Reviewed Jan. 7, 2016
Dishwasher doesn't clean dishes. Also had fridge. Over $2000 freezer froze so bad it wouldn't open anymore. Finally rec'd voucher for new fridge. Bought a Frigidaire. Works great. Refund after buying fridge: $900. They need to stick to electronics.
Reviewed Jan. 4, 2016
In 2011, we bought a Samsung dishwasher and French door refrigerator. The dishwasher had problems from the first month, with basket clips breaking, and jamming the jets. They knew this was a widespread problem, but wouldn't switch out our unit. I left negative feedback on their site, which they removed (it was all factual), and sent me a warning email that they would ban me from commenting again. I switched it for an LG (no problems at all). Now, the fridge isn't working. It started making a loud rattling noise this afternoon, and a quick online search showed me that there is a class action lawsuit against them because the twin cooling system freezes over, and your fridge/freezer no longer cool/freeze. This company is a joke. Don't give them your money. Customer service is the worst, and they don't care if the product fails.
Reviewed Jan. 1, 2016
My wife and I were in the market for a new dishwasher. Our old one was 19 years old and still working. We just wanted a new one with the front handle and settings on top. We were advised by Best Buy to go with the Samsung. Two years and one week, it stopped working. We even took an extended warranty with Best Buy. We felt sure we were told it was a 2-year from the original year of the manufacturer. We were wrong. We got two years but one coincided with the manufacturer warranty. I just do not understand that at all. Be that as it may, Samsung nor Best Buy would help. They washed their hands and practically said: "have a nice day!"
We are out the money and have a pretty dead weight mounted under our granite counters. Luckily we have Choice Home Warranty who came out and found the bad part. It's on order and scheduled for install in a week. DO NOT EVER BUY ANYTHING FROM BEST BUY NOR ANY SAMSUNG PRODUCT! Their products are faulty (we've returned two Samsung tv's and now are very pleased with our Vizio). Once again, I must reiterate: NEVER BUY A SAMSUNG PRODUCT OF ANY KIND! Never! Never! Never! Otherwise, caveat emptor!
Reviewed Dec. 28, 2015
Simply DO NOT BUY IT! The SAMSUNG dishwasher DW80F600UTB is by far the worst purchase that everyone shall avoid. Acquired one unit in Aug 31, 2013 at Future Shop Calgary, Canada. The machine was delivered on Sept 6, 2013. It worked "marginally" well up to Nov 3, 2013 (not even 2 months of use). On this fatidic day, the machine started leaving food residue and unfinished, not washed glasses, and from this point and on, my WORST CUSTOMER EXPERIENCE EVER! In a nutshell, I spent hours and hours on the phone with SAMSUNG (UN)SUPPORT Services(?). They sent me one local (not SAMSUNG) technician that pinpointed several problems (from the Pump up to Water Pressure). After 7 (SEVEN) visits and lots of parts replacement, the technician finally agreed that the machine was "NO GOOD"! Note: SAMSUNG will only replace your dishwater if "their" technician agrees that the machine is "NO GOOD".
At this point I decided to wash the same batch of dishes at least 3 and 4 times, and tomorrow (Dec 28, 2015) I will buy a REAL DISHWASHER! This DW80F600UTB has serious design issues not recognized by SAMSUNG. On this regard, I would like to join BORIS of Calgary to enter in a fully documented and water-tight lawsuit against SAMSUNG. SAMSUNG must understand that we, customers, are not idiots nor "money grow on trees" to be spent in such a JUNK equipment.
Reviewed Dec. 27, 2015
Our dishwasher is 2 years old and it has been a problem since the start. The touch pad on the top of the door is sleek but doesn't always work properly. Many times we would press the button and nothing happens. You need to press the power button then the start button. Both often need to be pressed several times before it works. The cleaning power is weak and the dryer is worse. After a long cleaning cycle, the glasses and dishes are dripping wet. A few times the dishwasher stops in mid-cycle with an error indicator. We need to open it and restart it. I can't rate this machine low enough.
Reviewed Dec. 23, 2015
Samsung dishwasher model DW80F800UWS was delivered on Nov. 28th. Looked great, but that's it. It left food in the bottom and food would be all over our other dishes too. My wife called the store we bought it from, Corbeil Appliance in Whitby. The sales lady told her she will have to call Samsung. So my wife did and they gave her a service center to call to check out the dishwasher. Now, the dishwasher never worked from the first day. My wife tried the dishwasher a few times and then called the store within 5 days of it being delivered. We should have been given a new dishwasher from the store and they should deal with Samsung for their horrible quality, but the store instructed my wife to call the service center.
Can you believe a brand new Samsung product doesn't work the first time you try it and you have to call a service tech check it out? I guess that shows a lack of quality and assurance checks for Samsung. And Corbeil Appliance store should not be directing my wife to call Samsung after it never worked (and she called within 5 days of delivery). Anyways, the service tech came out on Dec.10th and said the sump pump is not working. They will order one from Samsung and then reschedule an appt. The next appt. was Dec.22 and the service tech put in the new sump pump and you guessed it... It did not work.
So now it is almost 1 month later and we still do not have a working dishwasher. It is Dec. 23rd. Corbeil Appliances, the store we bought the Samsung dishwasher from does not care because they got our money no matter if the piece of crap works or not. Samsung doesn't care, when I called them they said I needed to have the service tech back. "Why?", I asked. Samsung says, "Because that is our policy, unless the service tech writes on the service order that the unit needs to be replaced." So I tried to call the service tech and they are on holiday until the New Year.
So to sum it up, the Dishwasher was delivered on Nov. 28th and does not work, Corbeil Appliance was called to say the brand new appliance does not work. Corbeil Appliance told us to call Samsung. Called Samsung and we have a had 2 visits from the service tech and the dishwasher still does not work as of Dec.23rd. Samsung and Corbeil do not care that they sell brand new appliances that do not work. Please DO NOT BUY SAMSUNG products or buy from Corbeil Appliances in Whitby. To be continued in the 2016. Maybe the brand new dishwasher will be repaired during 2016 or who knows it could continue to 2017?
Reviewed Dec. 22, 2015
Bought all new appliances Samsung post flood 2011, installed 11/11. Dishwasher brackets break off after 2 years and ruined the pump. And gas slide in convection oven ignitor switch was replaced twice in 7 month period of time. Paid lots of money for these appliances and their junk and I had to replace them. Poor products and I'll advise anyone who will listen not to buy them. I bought an extended warranty from Best Buy for 2 years and mine was finished when this happened. Many consumers do not have money to go out and replace these high end appliances after 4 or 5 years of use.
Reviewed Dec. 21, 2015
We bought a SAMSUNG dishwasher only to find out that there is no heating element in the dishwasher - by design! Who in their right mind designs a dishwasher that does not also dry the dishes? When I spoke to a SAMSUNG representative, her solution was to wait until the wash cycle ends and then prop the door open to let the steam escape.
Reviewed Dec. 19, 2015
DW80f600uts - This dishwasher is a piece of crap. After a year or so of normal use, you'll probably get a sensor error and it'll stop working. To fix it, you'll need to replace the sensor. Samsung customer service will be of little help, so you'll have to do it yourself. The replacement sensor costs $40-$100, depending on where you live and who you buy it from. YouTube is filled with videos of how to fix this dishwasher, if that's any indication of how flaky it is. It looks nice, and it's quiet. Those are the only good things I can say about it.
The cleaning power sucks, and it deposits food on dishes. The drying cycle is a joke, as is the "garburator" or whatever the thing is called that's supposed to break down food (it doesn't). The dishwasher stinks after a day. There are many, many other dishwashers at the same cost that are much, much better than this one. Ours came with our house and it's only two years old, so we fixed it instead of dumping it at the side of the road, which was what we really wanted to do. If/when it breaks again, we're getting a Whirlpool. Save yourself the stress and avoid the hassle.
Reviewed Dec. 14, 2015
The worst customer service experience I have ever been apart of. I purchased a new Samsung dishwasher MODEL NUMBER DW80J3020UB/AA, from Conn's on October 13th, 2015. It was delivered a few day later, the box from the outside looked fine, no damage to report, all is good. Two weeks later when my contractor had the dishwasher installed it leaked water from the front of the unit. After further examination damage was located inside the dishwasher that was creating the leaking issue. I called Conn's to report the damage and was notified by the manager that it was a Samsung issue due to it being after 30 days from purchase and they gave me an 800 number to call. So called Samsung to report the damage, they listened to what I had to say and told me that a service technician would need to come and look at and/or possibly repair the dishwasher.
Fine, a tech came to the house, looked, took pictures, called and reported back to Samsung while I was listening and this is what he reported. "There is damage to the inside of the dishwasher that can't be repaired, the customer could not have seen this damage from the shipping container and that the dishwasher needed to be replaced." All was good until a few days later I hadn't heard back from Samsung so I called to ask for an update and possibly get the ra number required to replace my dishwasher. I was notified that the service technician reported back to them the damage was cosmetic and therefore the damage would not be covered under the manufacture's warranty. I replied to the lady that the technician had reported something completely different to myself and to them while I was listening. She said that another service company would have to be sent out to resolve the issue.
That's what happened, another company came out and looked at the dishwasher and reported to them that the dishwasher was damaged, could not be repaired and needed to be replaced. The customer could not have seen the damage from the shipping container so therefore needed to be replaced. Waiting, waiting, nothing from Samsung, so I called them again for an update and this is what I was told! "The damage to your dishwasher IS NOT covered" and will not be replaced due to the technician's report that visited our home. I paid $500.00 plus for a brand new dishwasher that was delivered, unusable and will NOT be replaced. I am not rich, $500.00 dollars is a lot of money that normal people can't just throw away but I guess that is what Conn's and Samsung expect. WORST CUSTOMER SERVICE EVER!
Reviewed Dec. 11, 2015
I heard Samsung carried one of the best dishwashers. When I went to make my purchase Labor Day weekend 2015 the Best Buy sales associate agreed. Let me tell you... This is the worst dishwasher I have ever used in my entire life. My former dishwasher was a Whirlpool, 9.5 years old. I needed to replace it because it would no longer fully drain. Sadly it cleans better than this brand new Samsung. I am constantly rewashing a minimum of 6 dishes after it runs for 3 hours. I have changed detergents, rinsed dishes before filling, ran my water until steam was filling the kitchen made sure my garbage disposal was empty and Jet-Dry to the canister. I wish I had my old dishwasher back. Samsung told me to call Best Buy.
Reviewed Dec. 9, 2015
I bought this dishwasher from LOWE'S along with a matching Stove, Refrigerator and Microwave because I had all white appliance and the Refrigerator went bad after ten years so, I decided I wanted all my appliances to match and stainless steel seemed to be the trend. I bought Samsung because I ran a Circuit City and all our Samsung TV's were the best. 6 months after I purchased the Samsung appliances my wife started to complain about the dishwasher saying the dishes were not getting clean and then she complained that the detergent dispenser didn't open and then it was not finishing the washing cycle. We then called LOWE'S and told them the problem and they said make sure it's a real problem because if they call out a repair person and there is nothing wrong they would charge us.
So, I decided to look online to see if I could trouble shoot the problem. I found hundreds of people with the same problem as me. One of them claimed to have a fix. Take apart the Drain cover and clean the white sensor and then put it back together. I did exactly that, and it fixed the problem... for about two months. Then I had to take it apart again and clean the sensor, solving the problem for another 2 months. This has gone on every two months for about a year now and I am beyond disgust with Samsung.
So I went back to the internet to see if there might be a more permanent fix to my problem only to find hundreds more people and complaints on the same dishwasher with the same problem. Still no permanent fix to be found just lots of frustrated people like me venting about their disappointment. I can't afford to buy all new appliances only 1 1/2 years later so I will be stuck taking my dishwasher apart every two months for several years to come. However, at the very least I can complain and just maybe it will keep someone else from making the same purchase mistake.
Reviewed Dec. 4, 2015
Bought Samsung DW80f600uts 2 dishwashers for rental units. After 8 month both failed. I checked consumer complaints, hundreds people has the same problem with this model. Please send me your information for class action lawsuit at **.
Reviewed Dec. 1, 2015
Dishwasher door leaks. Repaired 5 times over the last 16 months, still leaks. 2 sets of kitchen cabinetry ruined. Samsung still refuse to replace the machine or to refund my money. Do Not buy one of these, it is the most expensive dishwasher I have purchased and by far the worst. Pity the rating here doesn't allow me to award NO STARS!!!
Reviewed Nov. 30, 2015
We purchased our Samsung Dishwasher last Spring with other matching Samsung appliances so it made it difficult to just change out the Dishwasher. However, it would have been worth my time, effort & money to take them all back & go with a different company as this dishwasher is worthless! It runs for over 3 hours & doesn't get the dishes clean. I feel like I almost have to wash the dishes before I even put them in, that's how terrible it is. I bought a glass at a souvenir shop & as I always wash something before I use it, I put it in the dishwasher. It literally came out dirty! There were particles all inside it. I "Hate" this dishwasher!!
Reviewed Nov. 30, 2015
I purchased a Samsung Dishwasher (Model #DW80H9930US) from Tasco, on the advice of Tasco's salesman. It was installed in November 2014. I had also purchased a 5 year warranty. By June 2015 my dishwasher was no longer working. I went into Tasco who told me I had to contact my warranty provider, who in turn advised that Samsung held the initial warranty for the first year. I contacted Samsung at the beginning of July and was told a technician would call. I never received a call.
Two weeks later I contacted them again and as everyone has previously mentioned, the wait times are approximately 30 minutes to speak with someone at the first level customer service. A woman finally booked a date to have a technician come out. I waited all day and got a call from someone to then set up another date that was approximately 3 weeks later.
The technician came to my home and I advised him that the soap dispenser was not opening. He attached his computer to my dishwasher and told me the waterfall technology was not working and my motor was defective, which in turn was why the soap was not opening. He advised they would be ordering a new motor and I would get a call within 2 weeks to set up another appt. He also told me "off the record" this dishwasher consistently breaks down and is not a good buy. I had to remove my baseboard for that visit noting the dishwasher is built in. He never left the name of his company or anything with me.
3 weeks later I still had not heard from anyone. I contacted Samsung again to speak with someone and they told me they would be in touch. I called again 3 days later and after 30 min and going through the story each time -- got disconnected. In August I finally called and was put through to the Executive department because I was told I could not speak to management. I spoke with a Brian representative ** who was extremely rude and just flat out told me that they would not even consider replacing the unit, even noting the issues wrong with it so early on and the reviews I had read. He gave me an email address sdr.seca@samsung.com to send through a complaint as there never seems to be a manager consumers can speak with.
I sent an email with my issues on August 12 and then a follow up on August 18th, 2015, and have never received a response from Samsung. I called 2 more times and was still unable to get a technician or call back. In October I went back to Tasco for help and was told I should have contacted them for service. I contacted Tasco who then in turn left me hanging until the end of November.
On Thursday, November 26, I received a call from a Peter ** at Samsung and was told the delay of 6 months was because I did not call the technician back to let him know the baseboard had been removed. That the dishwasher was not properly diagnosed and they don't even know what is wrong with it. He was reading very different information than anyone else I had spoken to and basically told me I was lying that it was the motor. He was so rude, condescending, and when I asked for his manager's phone number, he gave me a wrong number.
At this point I have a dishwasher that has not worked for 5 months and cannot get Samsung to help me at all. At this time, I would like the dishwasher replaced and it is now out of warranty. At this time I do plan to take Samsung and Tasco to small claims court if I have to, noting I have a dishwasher that does not work and now it's out of the manufacturer's warranty. I will never purchase or recommend a Samsung appliance to anyone and will deter anyone from them. I would not want anyone to have to endure the stress and frustration I have had to deal with and still have not had the problem rectified. So disappointing.
Reviewed Nov. 21, 2015
DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour. Told this is normal. No return phone calls for follow-up. Seems like they (Samsung) is looking for a way not to repair/honor warranty. Contracted Repair company for my area is 6 hours away from residence AND reviews are disgusting. I wish I had never purchased Samsung Dishwasher. If I could get a refund I would.
Reviewed Nov. 14, 2015
One year old and has been repair six times and still those not work. No seems to know how to repair it. If you are in the market for a dishwasher, DO NOT buy a Samsung. It is nothing but JUNK, and cannot be repaired.
Reviewed Nov. 13, 2015
Samsung Dishwasher purchased Sept 2015 DW80H993OUS - A "comedy of errors" and unexpected terrors with this expensive thousand dollar shiny Samsung dishwasher - from initial start up through its debut performance in my little kitchen. Despite a sleek stainless look exterior and interior, impressive silvery blue light, an array of tinkly sound effects and an electronics menu to please the technology wunderkinds among us... we did not buy it to fulfill our entertainment wishes but to clean our dishes.
It required an extra drain line to install since the one that came with it to replace our old (still functioning dishwasher) was too small. The door would not close properly - the latch mechanism was definitely defective, condensate would settle on the electronics touch panel and the leak sensor would shut the machine down. Additionally, the wash and dry cycles were very long and the drying seemed for the most part abysmal. When the door did stay closed long enough, the dish soap dispenser would not always open, then we would have a full load of cleanish dishes, a murky puddle in the bottom of the washer and a leak on the floor.
Next act... reset the breaker and try again. Same exact problems, perhaps in a different order! We complained to Best Buy who did graciously and efficiently replace the defective machine with the same model. Third act - more comedy more error - practically the same problems after the initial run miraculously went through a cycle!
This dishwasher appears to have serious and multiple quality issues. Save yourself hard-earned money, time and possible a box of tissues (for crying and or laughing). The happy ending - we hope... we have received a promise from Best Buy to replace this machine with another model (likely Bosch) perhaps because I sounded so desperate on the phone or because we bought this along with 3 other appliances? Buyer beware. This Samsung appliance is going out without a swan song!
Reviewed Nov. 12, 2015
My experience mirrors one submitted by James. Same model dw7933LRASR. Difference is I had terrible customer service and they managed to dawdle until warranty ran out and will do nothing now. The washer will NOT clean even a plate that has been well rinsed with no dried on residue, nor a glass that contained milk but has been rinsed out. It also will not dry dishes even on sanitize cycle and expensive rinse aides. Their solution for that was crack the door a bit as soon as cycle is complete. But that is a fairly moot point since half of contents have to be rewashed by hand. MANY Samsung products in my house including the phone in my hand which I love... but never ever will I trust Samsung again.
Reviewed Nov. 11, 2015
We purchased our Samsung (46 Decibel) Dishwasher from Lowe's in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!
Reviewed Nov. 10, 2015
The wash cycle takes a crazy 3 hrs. to complete. You would think this would get the dishes clean but it doesn't. Thinking of ripping it out and buying a cheaper one as this one wasn't worth the money we paid for it.
Reviewed Nov. 6, 2015
Anybody have any problems with Samsung Dishwasher? This is the 3rd time within 8 months that our dishwasher has broken. This is getting frustrating!
Reviewed Nov. 6, 2015
Samsung dish washer looks great. However, there is some sort of problem going on and the company offers very little help. Our unit quit after about 13 months. Service guy came and said, "Samsung is known for bad circuit boards". He replaced the "brain" and it work for maybe two days. I pulled the thing out and disassembled/reassembled and it worked for another six months. It's dead again and all the online reviews i see give me very little confidence this thing will ever work. I've sacrificed $600 to the "appliance Gods" and am going with something else. Samsung will see no negative immediately. However, with this crap, they will go the way of VW.
Reviewed Nov. 4, 2015
We purchased our Samsung Dishwasher from Best Buy in February of 2014 as part of a 4 appliance suite for our kitchen remodel. BIG MISTAKE! We did not buy the extended warranty through Best Buy. The dishwasher started to fail (would not complete the cycle) in February of 2015. It was still barely under warranty so Samsung sent VA Electronics out to repair this problem. Worked until Sept 2015 when the same issue came back and the front door started to leak. Had to pay VA Electronics $99 to come back out to repair the problem, but it just started leaking again! Never buy a Samsung Dishwasher.

Reviewed Nov. 3, 2015
DWF800A (DW80F600UTS) - I bought a brand new stainless steel dishwasher by Samsung on 5th September. It did not work out of the box. I contacted Samsung and they arranged for a technician to call me back. A week later, the technician called and arranged to visit and check it out in a few weeks time. On the arranged day, the technician called to say he wouldn't be out as the parts hadn't arrived. Another week later he called again to arrange a visit - another week later. Eventually, the technician called, replaced the sensors and circuit board and declared that it should be ok hopefully. The dishwasher worked for one wash, then went back to the exact same fault - not emptying.
We called the technician back and he said it would be at least 3 weeks before he could call again. It's now 2 months since we received this piece of junk, so I called Samsung again. After 20 minutes on the phone with customer service, they escalated to "Executive customer service". After 20 minutes with them, where I asked for it to be replaced or refunded, as it wasn't fit for purpose, I was told that I would just have to wait for the technician to call again. So Samsung are more than happy that I have a non-working Samsung product, have had to take 3 days holidays to wait for their technician and am out of pocket for almost $1000 for a piece of ** not-fit-for-purpose junk for 3 months.
I have a house full of Samsung products, from cell phones and TV's to all of the major household appliances. Well Samsung, let me tell you I have gone from being a big Samsung fan to a total hater of Samsung - I will not be replacing any product with another Samsung, due to this shoddy treatment. Please do yourself a favour - don't buy this piece of junk. I will update in another months time, when the technician has had another go at fixing this POS.
Reviewed Oct. 25, 2015
I have a Samsung fridge, stove, microwave, and dishwasher. Everything works great except the dishwasher. It looks great from the outside. The control panel is on the top of the door, giving it a sleek look. However, it does a terrible job washing dishes. Dishes on the bottom and top racks both come out sticky with grime. If there are any food particles on a dish, this dishwasher will ensure that ALL the dishes are now covered in food. The dishwasher is also really, really, really slow. The cycle time is probably close to two hours. Anyway, I'm happy with my other Samsung appliances, but buying a new dishwasher is high on my priority list. Don't buy a Samsung dishwasher. They suck. We use ours primarily as a drying rack for when I hand wash the dishes.
Reviewed Oct. 25, 2015
I have been working to get my 2 month old dishwasher repaired after getting the run around with numerous tracking numbers. The last conversation I have said they would return my call within 5 days. NO CALL. I am still at square one. Last step is to e-mail the executive manager @ **.
Reviewed Oct. 24, 2015
DW80F600UTS/AA - We have owned this dishwasher for 18 months. We purchased a new home, and the dishwasher was brand new. After six months the delicate light came on. We did our research and called Samsung. They recommended checking the drain hose and house drain as the error is a drain error. There was no issue, so we disassembled the sump where the screen was to inspect. There was very little amount of debris in the sump. We reassembled and the problem went away. Three months later the same problem occurred, and we went through the same scenario. I finally had enough after the fourth time assembling and disassembling the dishwasher and contacted Samsung. All they would offer was to set up a service ticket now and that it was out of warranty. This issue should not be occurring with a dishwasher that is 18 months old. Stay away from Samsung Dishwashers. They are nothing but a headache.
Reviewed Oct. 23, 2015
DW80F600UTS/AA was 18 months old and lightly used (3x month), the smart auto and normal lights flashing. The Samsung repair guy replaced the PCB Main and the sensor ECS. He said the PCB main was an updated one (problems with the one in my dishwasher). Samsung will not pay for parts after 1 year even if lightly used. The repair guy said it is likely to fail again and is only under warranty for 90 days. Do not buy this product. When it fails again it will be used for a drying rack since I don't generate a lot of dishes.
Samsung Dishwasher Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- 1938
- Country:
- Korea South
- Website:
- www.samsung.com
