Samsung Stove-Oven-Range Reviews

My Samsung range is perfect. Easy to use & clean. If Samsung made vehicles we would probably have one of those too. I like that it has a convection for baking & roasting. I like the self cleaning oven. The only thing I would change is the oven light shutting off every time I open it to check on what's cooking. I could look through the door, but not only am I old, I'm old fashioned and prefer opening the door to see if what's cooking is done. Plus sometimes a toothpick, or knife test must be done to check to see if the food is done.

I've had a great experience with Samsung appliances. Customer service is excellent when addressing problems and very professional. Would definitely recommend their range. I have a refrigerator, washer and dryer. All their products excellent.

I thought the oven/range would be really good because Samsung is well known brand- for keyboards. Oven light stopped working in less than a month, followed by the convection fan. Most recently I discovered the “Samsung” etched on the stove was actually stickers that wiped off one by one as I cleaned. Oh and the indicator light that lets you know the stovetop is hot, sunk into the panel and I can’t retrieve it. The oven cooks unevenly, but the range cooks well. No complaints about the stovetop really.

We purchased our Samsung range from Lowe's. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

I purchased a full kitchen suite in June of 2018 and my gas range oven just quit working yesterday. I have received no help whatsoever from Samsung and have spoken with 3 different representatives. I mentioned to all 3 that I researched the problem and Samsung knows full well that they have a defective part that causes this to happen yet has not recalled the models or the part itself despite the fact that there is a pending class action lawsuit against them. I would hate to see anyone waste their hard earned money on appliances that can't even last a few years. Samsung should be ashamed of themselves. Appliances should easily last longer than 2 1/2 years. Hopefully my reviews will help someone else from wasting their hard earned money.

I purchased a Samsung gas stove in September 2020. In January of 2021 my wife and I noticed that the paint and clear coat was chipping off of the stove. I called Samsung to let them know about the problem and after a week and a half of playing phone tag a representative of the company informed me that the chipping paint is NOT covered under the warranty. Now we purchased the extended warranty and still had PLENTY of warranty left but in order for Samsung to fix the paint chipping we would have to PAY for the work. My recommendation is to NOT buy anything from Samsung unless you would like to pay $1300 for a black stainless steel stove only for it to have a 1” paint chip missing after 4 months.

I have had a Samsung range on order for 2 months. I ordered it through a local distributor who cannot get delivery info from Samsung. I have called numerous times myself without any success. Horrible!

Stove info. Samsung 30” range. Model #NX58K9500WG/AA. Serial #0DQN7DDH600185N. Purchased from Lowe’s on 11/15/16 for $1424.05. Warranty period through Samsung Protection Plus 11/23/2017 to 11/23/22. I am hoping you can help me resolve a problem with Samsung Corporation. We purchased the above stove from Lowe’s in 2016. My husband and I had been noticing headaches and burning eyes for 2 or 3 days — more pronounced when using the oven. As one of our CO detectors beeped off and on, we called the fire department. They checked out the air quality in the house and found carbon monoxide levels 3 times safe levels in the bedrooms. They checked the gas furnace and gas water heater. Neither one was leaking carbon monoxide.

Still product is an waste of money and when you call the company for an repair it's gets you nowhere. Takes 45 min for homemade cornbread and two hour for stuff bell peppers and they said that was all right. Had an tech out twice. Still doing the same thing and the worst thing is the company doesn't stand behind their product. Now I'm getting the run around from them.

I purchased a gas range back on 12/21/2019 and it was delivered and installed by Lowe's in January 2020. My knob has broken, and I contacted customer service with all the receipt information, SN and Model #. Their response was our warranty starts the date of purchase. Well, your product wasn't in stock, and I had to wait for delivery. The warranty should start the day I have it in my house, not when I purchased a product not in stock. Very poor customer service. Inferior product. I will never buy a Samsung product again!

I got a Samsung range and it does not go against the wall. It has to sit 3 inches away from the wall because of how the gas valve is high. Messaged Samsung asking them if they could help because it is a hazard in my kitchen for the free back splash kit they offered by sending in your receipt of purchase which I did but because I did not buy it from a store and bought it from a review group they kept declining it over and over. They have the worst customer service. It was a waste of money. They did not care to help at all to solve my problem. I will no longer support Samsung or buy any more of their products and right now every appliance in my kitchen is a Samsung including my TV which will be no more will I buy again.

Purchased convection electric stove oven from Best Buy mid 2015. It's white. Area where knobs, timer are located paint bubbling 2017. Thought ok it must be a protective paint. But it only has sectional bubbles. Now it's peeling, chipping all bubbled.. Side oven starting to peel. Top of oven door got brown burn marks first year. Thought it was going to come off. Never has. Also the oven glass interior exterior 2 panels of glass get stains in between and the whole interior oven door has to come off to clean. How can a new appliance be so defective and no one cares..

We have a 3 year old Samsung range with a flickering display panel. I found what I needed and found the part number but when I tried to get the part from Samsung parts dept. the reply was no part found. I've seen many others who have the same problem. A 3 year old stove shouldn't be having problems like that. Very poor.

I spent big money on new kitchen upgrades - all Samsung (Fridge, dishwasher, Microwave, high-end range). A few months after using the range, the first knob broke. It LOOKED like stainless, same as the range itself, it's plastic. Long story short, I had to replace ALL of the knobs in a short time. They MELT or crack, and when you need new ones, Samsung wants FIFTY BUCKS EACH for a piece of garbage plastic. Their customer service department couldn't give a darn (I'm pretty sure I was speaking to someone in the Philippines with no power to help me.) I found "copies" online for $7.50 each, which I am waiting to arrive. Hopefully, they will fit at a fraction of the Samsung price. While I like the "BYU's" of the stove, the knobs are crap and the customer service is non-existent! I'll never buy Samsung again.

I have been a Samsung fan for a long time. For the first time ever we experienced an issue where Samsung was not able to provide us with a reasonable solution. We purchased a Samsung Oven Range in early November 2019. One of our oven knobs broke off in our hand two weeks after the warranty expired. Samsung requires close to $100 for a replacement knob. When I pulled off the other 4 knobs on our oven range I noticed that the neck of one other knob was also cracking. The knob necks are made of plastic.

Purchased a new stove Nov 2017 at BrandsMart with a warranty. Aug 2020 the control panel stops working rendering the oven completely inoperable. It is now November 11 -3 months ago! And Brandsmart STILL HAS NOT REPAIRED MY OVEN! We call weekly and go through the same process on the phone which takes at least one hour. They say the parts are still on back order. DO NOT BUY SAMSUNG APPLIANCES! It is insane that after 3 years my oven is not usable. DO NOT SHOP AT BRANDSMART! Worst worst worst customer service ever. Save yourself a lot of frustration and headaches.

STAY AWAY!!! Samsung installers disconnected my Range trying to install a new Range. I am a Senior 100% disabled. I am high risk. I have not been out of my home for six months. Samsung supervisors will not return my call. I will pay for someone to bring my some food! I have not had anything to eat for over a week now. I don't know what to do? Someone please help me!!!

I am loving my new Samsung oven and microwave. It is top of the line. Loving using it!!!! The ability to set the oven temp from my phone is wonderful. Love the options to be able to clean with steam or heat.

If you like cleaning every time you use a cooktop, this range is for you. The oven does not get to the temperature on the display, severely undercooks foods, takes double the time. We have had to go out and buy a thermometer for the oven just to use it properly.

We purchased a Samsung convection oven range and matching refrigerator 13 months ago. Today as I was wiping down the stove I noticed a film/vinyl paint wiped right off around the handle. Obviously I was mortified as it sticks out like a sore thumb and our oven is just one year old!! I feel like we have been duped we thought we are purging black stainless steel products. This is not stainless steel. This is literally some kind of cheap vinyl painted over...

I bought a so-called "Black Stainless Steel" Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good.

I bought a Samsung stove in 2017. By 2019 the display was flashing all the time. We tried to contact them. No help. Tried again today. It's only a year warranty? $1000 for a stove and it's only expected to last a year? This is clearly a manufacturer problem and the stove "works" but honestly I'll end up having migraines if I have to look at this flashing for another year or 2. Samsung says sorry, not sorry basically. I have a video if I can post it with this review.

We have had our range two weeks. We are very careful when we cook, we do not place anything on the range other than a pot or pan we are cooking with. We do not slide pots and pans across the glass top. Regardless of being extra careful, there are already small scratches in the glass. I don't understand why this glass top is so delicate. We had a Kitchenaid glass top before this. Lasted years without mars on the glass. Very disappointed in the quality of the glass. Otherwise, we have no issues with the range...yet. It cooks and bakes as intended thus far.

I never write reviews but I came on this site to see if I was the only one who had a problem with this stove. ALAS, I was NOT. We had the same problem with the temperature controls as many other reviewers did. Luckily my husband was able to change a part and fixed the issue. After several ruined meals since I couldn't figure out what was wrong initially. However, my glass top has broken twice in the last year. I had an old GE range prior to this and it lasted forever! It was easily 15-20 years old. I bought this Samsung smooth glass top range when we remodeled our KItchen. (MAybe 3-4 years ago) Loved it! I'm not hard at all on appliances. I turned my teapot on to boil water for tea the first time and I heard a loud crack. TUrned around and the entire top had shattered.

In December 2019 we bought brand new Samsung appliances from Home Depot. Turns out the stove is the worst & most dangerous stove top range with knobs that turn on so easily with the slightest bump which has caused a fire when we brought in groceries. We had a counter full of bags and set some on top of the stove then went out to get more and a fire started to burn one of the bag of groceries which was literally on fire. Thankfully we were able to put it out with baking soda and water, but what a mess and truly frightening.

Our Duo Flex was purchased new in Dec. 2016 as part of a complete kitchen package. Around Jan of 2020, the display unit started to show some incorrect lights. They started out small, then gradually got worse until the unit would flash and the time would be difficult to read. Research indicated this is a common problem with Samsung displays. Instead of paying a $500 repair to have a technician, I was able to purchase a new display and replace the defective part. From the number of failures on the Samsung support page, there should have been a recall on this unit. This LED powered display should not fail in 3 years, or even 10 years. Samsung has failed the consumer with this product. If you choose to buy Samsung, be aware!

I purchased a Samsung convection oven November of 2018. 18 months later it’s completely useless. The oven will not heat up. I called. Got a diagnoses over the phone and was told the heating unit it shot so for close to 600 dollars I can have it fixed since it’s no longer under warranty. I’m sorry but nothing so new should be this broken. Do not waste your time or money.

I purchased my oven back in June 2019, it is now July 2020 and my issue has still not been resolved. The left front burner only has one level, it does not adjust to low heat causing fire and melted the stovetop. They denied the ticket to repair the glass or fix the burner claiming it was personal damage?? I have spent hours on the phone talking to the call centers it was not until today that I finally was able to speak to supervisor who is going to have a technician come out again to look at the burner that still does not work.

Samsung slide in electric ranges have a design flaw which makes them fire/burn hazard. If you just bump the burner controls they immediately go to high heat. Unnoticed it causes fires and personal injury. We had a fire. I contacted Samsung several times and they will do nothing. Please read other reviews on Best Buy site regarding Samsung slide in electric ranges. They will support my claim. I bought my range from Home Depot and they will not let me return it.

I have had to get the stove repaired twice, dishwasher once and the refrigerator has practically all the shelves cracked or broken. We bought all these appliances from Lowe's In 2017. My wife and are over 65 and live alone so these are not abused, do not buy Samsung, maybe TVs.

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.

I bought a 4 piece package consisting of Refrigerator, Dishwasher, Stove and Microwave. The Microwave was delivered with a scratch down the front. It will take 8 weeks to re-order. The Dishwasher requires a special water valve that ONLY Samsung sells separately. ie: You need a Samsung installer to deal with the issue since Home Depot, Lowe's and local hardware stores have never seen this type of valve. The stove top blister after the first time. After a visit from their tech people they stated.... "That's the way it works and it's normal". So after three meals, the top burners look like it's 15 years old. It's a piece of crap. Dealing with their customer service is a joke. The only word they know is NO.

The glass top on our stove cracked while boiling water. Contacted Samsung and was given a service ticket and authorized service was dispatched for repair. A few days later receive a text saying the service ticket had been canceled. Contacted and was told they did not know why the service was canceled. They, after contacting them repeatedly for days, issued a new service ticket.

Never buy a product that is not backed by the Company. 5 Months in Glass cracks while boiling water... Samsung says we broke it dropping something on it after reviewing pictures... No recourse at all. Lucky wife purchased EW from Store... They sent Serviceman who laughed at what Samsung said and replaced Glass Top. 7Months in Burner will not turn off High right front. 9Months in Hot Light stays on left front. 11 Months in Oven will not shut off.. Even though everything states it off it stays at 300+ Degrees... I have to trip the breaker to shut it off... Knobs turn burner on with a slight breeze... Unsafe. Garbage product, will never buy a Samsung product again... Crap appliances with no backing at all... total safety hazard for your home. Stay away... for your own safety and blood pressure.

We bought a gas range/oven from Samsung 2 years ago and just bought our 6th replacement knob. They used plastic inside knob where it slides onto front of stove. This cracks when jostled by sponge cleaning front surface.

I have a Samsung oven that should be recalled due to fire hazard. I guess Samsung is waiting for people to die house fires before they do anything about it. Money or profits should not be more important than lives.

Bought a Samsung slide in stainless oven/range. After 2 months the glass top cracked. Had to argue with them to the point I contacted a VP and they replaced it. After that, about 6 months one of the 2 large burners would come on and stay on high regardless of the position of the controller. After two almost fires the burner quit and now doesn’t work. One of the small burners comes on low and stays there. Samsung wants nothing to do with me or the stove. I will never buy another Samsung appliance again.

I bought the Samsung slide in range because of its sleek look. However, the knobs and buttons on the front are extremely sensitive and the oven and range turned on accidentally all the time. One night while sleeping, the smoke detector went off. A towel lying on the range had caught fire and flames were everywhere. Trying to get the towel into the sink so my house didn't burn, I knocked a bottle off the counter that shattered the glass on the oven door. A technician for Samsung came to assess damage. He suggested I contact Samsung customer service. After multiple calls, I contacted them through their chat line. I was assured the situation would be taken care of, the existing ticket was escalated, and I was to be sent transcript of call. No transcript, nothing taken care of because product was not defective. The design certainly is defective and this product is not safe. Samsung is irresponsible. I had this stove 3 weeks.

Control knob will not turn. There is an entire forum on this issue and Samsung's inattention to a safety issue. Bad product, bad company. Caveat emptor is Latin for "Let the buyer beware". It has become a proverb. https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/NX58K7850SS-Gas-range-knob-won-t-turn/td-p/255415.

Purchases entire kitchen suite of Samsung appliances! Dishwasher horrible order, replaced with another brand. Slide in electric range Have to keep knobs in drawer. They turn on if you're near stove. Have to keep oven locked so it stays off. Refrigerator Ice is constantly frozen in ice machine. Never buy this brand!!!

I purchased 4 Samsung appliances for my kitchen and had to repair 3 out of the 4. But by far, the stove has been the worst. Since the beginning, the stove would not keep the set temperature. I would preheat it, it would hit the set temperature and then begin declining after about 5 minutes. Significantly declining- continuously dropping. I had to have a repair person out 3 times to "fix" it- which meant I had to wait at home 4 hours each time. I was promised a refund 3 different times when they deemed it irreparable.

I bought all new Samsung appliances for my kitchen remodel - 22cuft Family Flex Refrigerator w/ door computer, Samsung Washer/Dryer and a Samsung 5-Burner 5.8-cu ft Self-cleaning True Convection Freestanding Gas Range (Black Stainless Steel) Model # NX58M6630SG. Within two years the refrigerator computer has issues, the ice cube maker constantly froze solid and FINALLY Samsung replaced. Now the black stainless paint on my $1200 gas range is peeling off! Contacting Samsung and I'm told that's cosmetic damage due to wear and tear.

This is the first and last time that I will purchase any products from Samsung. I purchased 4 appliances on April 14, 2019. I called because I needed repair to my range. I have made multiple calls and yet not resolved. First call agent did not speak English well, no help there! Second call agent muffled could not understand at all, however, provided her with the necessary documents and info including serial number etc. Waited 24 hours and no call from repair company. Called them and again needed to submit necessary documents/receipt since they did not have. (Mind you the range belongs to my 86 year old mother and of course with the current healthcare crisis needs a range).

We purchased a Samsung gas range in November and within 5 months they have been out to 3 times to make repairs. Once to fix the knobs and the control within a few weeks of purchase and twice now to replace the actual metal surface on top as the area around the griddle burner splits. The paint on the grates is lousy and comes off with every pot. The flame on the burners is very high even on simmer but the flame on the griddle burner in very low even on high. The oven doesn't work much better seems like the regular bake isn't hot enough and I usually have to add time to baked good. I don't think I would purchase another Samsung appliance.

So start by saying I'm huge Samsung person, TV's, note Phones, Sound bar, Etc.. So figure why not try appliance even though they are new to it. I got Appliance package and Ice machine gets stuck about once week on refrigerator which is annoying but works good otherwise. But stove after about year/year and Half started glitching out on display, which go online and see this is common problem other experience due to Poor motherboard/Motherboard issue.

We purchased the Samsung induction range 4 years ago. Thankfully we bought the extended warranty as we've used it no less than 5 times so far. We've basically had the entire stove rebuilt as the oven temperature doesn't hold well owing to issues with (1) the fans; (2) the sensors; (3) the motherboard/control panel. Most recently the top of our range cracked as well. This is an incredibly low quality company both in terms of their products and their service. I would NEVER buy another samsung appliance and would caution anyone about buying one if you're seeking to have it last more than 1-2 years. If you're intent on buying one, buy any and all extended warranties available as you will absolutely need them.

We purchased the oven in 2016 with a convection feature which we initially really liked & used the convection part almost exclusively. In 2019 I saw a flash of light which I thought was flames coming from the back of the stove. I immediately turned the Oven off & the flames disappeared. Since then we had 3 issues where the convection oven got much hotter than the temperature display indicated & burned the food. We had a repairman come out who determined that the oven temperature was 27 degrees hotter than what the temperature indicator showed. He adjusted the range to lower the temperature 27 degrees to match the range indicator.

I believe Samsung on purpose! made an oven that does not allow you to put foil on the bottom of the oven to catch any spills. Knowing most people do put the foil on the bottom; this is the way they get more money from the consumer because the melting foil and the damage of the coating that came off is not covered by the warranty. I had 2 service people come out 4 months after purchase for another problem and neither of them said anything about the foil that was on the bottom of the oven. Your own service people are not educated about the products they are working on. Now I have an oven I can no longer use. It's less than a 1 year old. Purchased on 4/17/19.

I recently purchased a whole kitchen appliance package from Samsung and in the six months that I have had it, I have had numerous problems. The microwave out and out just died on me, the handle on my freezer door keeps falling off and the worst is the finish on the oven door is peeling off. Samsung refuses to fix it, saying it is cosmetic, which is what all the other people on the reviews were told too. How can you make a crappy product that doesn’t stand up to everyday use and then say you're not going to fix it? I am going to talk to a lawyer about a class action settlement! Shame on you Samsung for not caring about the people that are paying their hard earned money for your faulty product!

The display on our electric range started to "flicker." Sure Samsung offers a repair and warranty program, but who in the HELL can't wait for 4 months until a service technician shows up? Steer clear. Also bought above the range microwave and a matching dishwasher. All have had similar issues. I will never purchase another Samsung appliance. I would rather build a fire outside to cook on than purchasing a new range from them!!!!

Poor design on my Samsung gas range. The rubber gaskets on the cast iron grates melt. It's a horrible design flaw. Samsung knows this, but won't stand by their product. They told me it is "not covered under warranty". That's BS if you asked me. They are knowingly selling a faulty product and then not claiming any responsibility. Do not buy a Samsung Gas range.

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$.

Please stay away from SAMSUNG appliances. We spent 15k for all new in our new house and they’ve all had multiple repairs. We bought at SPENCER'S TV and Appliance and the entire two years have done absolutely nada to help us out. The range we bought burns the food almost every time. I asked for a trade in and purchase a new top of the line brand and they immediately laughed and said no It’s sad how horrible businesses are these days keeping their clients happy. It’s the easiest part with my company. We will go buy new ones from Lowe’s or Home Depot.

Unable to cook properly because the heat temp. keeps popping on/off and takes much longer to complete your item, or it burns. Also... for seniors or persons with poor vision... it is almost impossible to clearly read the KNOB SETTINGS which include small pan ring, large pan ring, etc. Oven is fine!

Tried to self clean my oven and smoke came billowing out of it. My whole house filled up with smoke and it wasn't from Grease inside the oven. It was from the back panel. I had to turn off my oven unplug it and I'm waiting on a call from Samsung but I'm scared to death I'm gonna go on fire now because it's the wires in the back. I open the oven door and there was no smoke in there. It was all from the back. Everyone that walks in my house said it smells like I had fire. Horrible.

I’ve been wanting a range with a convection oven for a long time. I finally bought a handsome Samsung glass-top range with a convection oven at Home Depot. The oven is ok...but not anything special. It’s the cooktop that drives me crazy. Put the dial all the way low on the front left burner, and it will burn anything you put on it. Put the dial to low on any of the other four burners, and your food will remain cold. I called the Samsung Customer Service and finally got to a “range specialist.” He told me my utensils were to blame and then hung up on me. Don’t buy a Samsung range unless you’re a masochist..

So I purchase 2 Samsung smooth top convection ovens July 27th 2017 for a small in home commercial kitchen. The use of these ovens would not exceed what any normal home would do in a year as my business is somewhat seasonal and a very small operation. In June of 2019 I noticed one of them not holding its temperature. It would be set at 350 and would actually be 405, or 215. I had a repair tech come out and after trying else we replaced the main brain. This sadly did not fix the issue. Then in August the other oven started doing the same thing.

Bought brand new range, fridge, dishwasher and microwave. After installing range we found that the broiler and stove igniters failed to turn off long after the flame was ignited. Waited 5min then shut the stove off becase the igniters would not shut off. Samsung refused to send anyone out to fix it or send out another to replace it. Be very careful buying anything from this company.

I remodeled my kitchen 2 years ago and purchased all Samsung appliances. This was the worst decision I have made in a long time. First of all every piece is garbage. What happened to Samsung?? WOW!! But specifically the oven is dangerous. I have considered replacing it since it was brand new because of the fire hazard. My daughter's bedroom is right off of the kitchen. I have melted multiple plastic bags and set several things on fire because all the time the knob gets bumped on when you walk by it or reach to the microwave above to and brush against it.

Our Samsung Nightmare!! Saturday November 23, 2019 Michelle of Forest Grove, OR (You are not alone). My family and I also experienced the same oven catching on fire. We did have to call the fire department. We have spent at least $300.00 eating out and another $300.00 trying to get the smoke out of our home. We adopted a sibling group of (4). December 2016 our 10 year old oven went out. Having a new family we decided to purchase an entire new set of Samsung stainless steel kitchen products. The refrigerator has been a nightmare ice maker leaks never makes ice, (we consistently have a towel in the water tray) the dishwasher will often stop draining we re-run, the Microwave door sticks, however now that the oven caught fire the bottom of the microwave is burned. Lastly we are thankful we were home because our kiddos would not have been able to control fire, while the fire department was in transit.

The story begins less than four years ago. We purchased an entire suite of Samsung kitchen appliances – range, refrigerator, dishwasher and over the range microwave. Since installation (less than 4 years ago) the range began turning on (by itself), a clearly dangerous situation. We found online that this has happened before with terrible consequences. We replaced this range with a Frigidaire range. So far, no issues. Now the dishwasher is not drying. I went through the manual and completed all recommended options to resolve this issue. I am now shopping for a new dishwasher, as nothing I have done seems to make the dishes dry.

Bought 4 appliance package from Costco. All are good except for the range. Could not be worse. When it heats on high (say to boil pot of water), to turn down you have to go all the way to low and then come back up to where you want. Had repairmen out for the second time today. They agreed it’s weird and contacted designers who said THAT'S THE WAY THEY DESIGNED IT. Are you KIDDING??? They obviously don’t cook and don’t test these things themselves. I’ve had at least 25 stoves in my lifetime. Four of them glass top. And with NONE of them did I either have knobs that didn’t immediately respond when turned up or down (mine take up to 39 seconds to respond!!!), or did I have to nearly turn off and restart over to choose a new heat setting. DO NOT BUY A SAMSUNG RANGE!!!!!!

NOV 14TH 2019 OUR SON WENT TO PREHEAT OUR Samsung oven and heard a crack and pop sound. All the sudden there was smoke. He ran to get his dad, my husband came running downstairs full on flames out of the back control panel. My husband had to put it out with a fire extinguisher and almost called the fire department. We bought a 5 yr extended warranty thru Best Buy and currently without a stove till they come take a look. So we have no way to cook food for our family. We're already $200 plus out of pocket expenses. Trying to remove the smell of fire from our home and had to buy a 2 burner plug in burner so we can cook something. Fire extinguisher dust everywhere. DO NOT BUY SAMSUNG MAJOR APPLIANCES.

The knobs on the slide in electric range with the knobs on the front turn too easily. At least twice we have had dishes explode due to the knobs turning from just leaning against them. My 2 year old can easily turn the knobs on and off. Numerous times I have come into the kitchen to see one of the burners red from accidentally being turned on.

I bought a gas stove, I have about 5 weeks peeling the paint, they design that it doesn't cover that because I damage it, that I must use special products to clean it, all my life I have cleaned it the same and I never had this problem. That is of crazy. I will never buy Samsung again and I do not recommend it, the truth angers that they do not want to take responsibility and see us as we do not matter as customers.

We purchased a Samsung bundle from Home Depot a couple of summers ago. The black stainless finish is peeling off already but even worse, the stove continues to short out when we clean it. The motherboard has been replaced once but it seems as if we are losing another one now. After wiping the top with a soft washcloth with mild soapy water, it's throwing the breaker again. I'm pretty careful when I clean it and have never had this issue with a stove before. I'm so disappointed. My husband and I saved for a long time to be able to replace our old appliances but I'd take them back if I could. Things are just not built to last anymore and no company seems to care enough to make decent products. I can't believe our government doesn't hold these companies to a higher standard. Our landfills are filling up with this new line of disposable everything! Shame on your Samsung!

We have had this range for a bit over a year. We have tolerated the oven fan turning itself on and off randomly and several close calls with the cooktop. The knobs turn on very easily - barely brushing them as you move past. The bottom of the knob juts out further than the top. And when it does turn on accidentally, the first setting it hits is HIGH! Fire started in our home last night when the cooktop burner turned on to high and a pizza box was on top of it. House is full of smoke smell and several boards on our desk are burned from the pizza box we removed from the house in flames. This is a very poor design and I am surprised there is no class action lawsuit since I started looking last night and found multiple others with the same issues.

I purchased. Samsung refrigerator in 2017, and had to have it repaired three times, finally gutting all cooling apparatus and replacing it to make it work. Even so, I purchased a Samsung range in 2018 on the advice of my local repairman. This stove was two weeks old when the black stainless steel coating began to peel away from the door of the stove after being cared for as the directions indicated: soft cloth and water. Home Depot and Samsung claim that this is not a mechanical issue and therefore not covered in any way.

Since I was not able to buy the gas range I wanted, because no gas company's hose could reach my house, I was persuaded to buy the Samsung induction range. This was a huge mistake, which I wish I could simply reverse and throw away. This piece of equipment has been the cause of ruined dinners, and numerous ruined evenings, mainly because of its unpredictable and offensive manner of operation.

I called Lowe's after we had opened everything that was delivered with our new Samsung oven/range to say the griddle was missing. They said the griddle in their display was scratched and to call Samsung. I called Samsung and ended up texting our receipt to verify purchase. I was told it had gone through and the griddle would be delivered with 15 business days, this was on Aug. 26th. On Sept. 27th I called to find out why I hadn't received it yet and was apologized to and told there was no explanation as to why it didn't ship, but she assured me it would go out that day. Oct. 15th I call once again and now am told it does not come with a griddle, of course I asked why it was shown to come with the griddle at Lowe's and both times I had called Samsung they never said it didn't.

Purchased this oven Jan 2019. Six months later the oven top literally melted, called cust service. They said it's physical damage (duh) and it's not covered, seriously they want 600 dollars to fix it, yeah right.

Samsung range ne59j7630ss. The hot surface indicator light on my Samsung range stays on all of the time, even after many hours of not using the range and it's cool to touch. I just recently replaced a regulator myself costing $75 as the ON light indicator was not going off and second burner was not turning on. The unit is just 2 year old and each part is costly to be replaced. Don't buy the SAMSUNG Electric range at all.

I bought 4 Samsung appliances from Jays appliances when I did my kitchen over under 2 years ago. I questioned a burn mark under the large burner the first year and Jays said it was fine and needed to scrape cleaner a little harder. Less than a year later the burner doesn’t work at all. I’ve never had an electric stove always a gas at my other homes. This is a piece of crap. Samsung’s products are horrible and I will never buy again. They wAnt to charge me over one hundred dollars just to diagnose the problem plus parts. You are horrible and should be put out of business! Never give you any business again!

Hello, I don't normally get on this and write reviews but the phone call I just had with Samsung just blew my mind. We've had our stove for 2 years. I just noticed today that the exterior front of the stove is peeling off. It is extremely unsightly and never seen any other product stove peel like this or had had these kinds of issues. Should this be happening after 2 years? This peeling clearly states (from the outside) that it's a cheaply made product. The best part is that I called Samsung to see if there is possibly anything we can do for this and to let them know that this is happening. They had no recourse whatsoever and that there is no warranty to cover such a thing.

I have a Samsung refrigerator, stove and range and overhead fan with microwave. I have had problems with all three!!! The stove/range started acting up about 5 yrs in. The two front burners will only heat on HIGH which makes it difficult if not impossible to cook anything. I have to watch constantly so my food doesn't burn or boil over. Difficult to prepare a meal with only the small back burners working. Even the Samsung logo on the appliance is wrong. It reads "Samsun" - I should have seen that as an omen and returned it right away! I regret buying these appliances so much! I don't have money to waste on big ticket appliances and researched before I bought. Hopefully, this review will be a warning to others not to buy Samsung appliances!

Stove turns on while leaning over stove with the slightest touch. Stove top has started my sleeve on fire and on other occasions turned on leaking gas causing a back flash explosion when turning on other burner. Unit needs to be recalled.

We purchased a gas range and woke up to my daughter puking and the home smelling like gas!!! Called the gas company and they red flagged my rage. It was defective at oven. Samsung said "Oh we are going above and beyond to get this taken care of and need to do a full inspection"! After everybody calling me hours all day about getting it taken care of "O A we have no service agents in your area. You are now without anything till a week and a half away"! Gas company said we are very lucky!

Three years ago we purchased new Samsung kitchen appliances (refrigerator, electric range, microwave). Two weeks ago our range started on fire. After many attempts to contact Samsung and empty promises to call us back, we were finally able to reach management. They offered to send out a technician to inspect the range even though we were past the 1 year warranty. The technician concluded there was an electrical issue and cleared us of any wrongdoing. While at our residence, the technician called Samsung to explain his findings along with sending them pictures of the damage. We were told that Samsung would contact us within 24-48 hours to let us know if they would offer any additional coverage.

Fire hazard - burners turn on too easily and I have had many fires looking for someone who has started a class action suit. I have melted utensils and ruined pans and anything else that I put on range.

Ticket # ** When I purchased my oven 5 years ago, I called them after having it under a year. My complaint was that it feel like it was getting overly hot! I was told that I just wasn’t use to the newer ovens but, I did notice some melting on the top of the front door and burn marks. Anyway long story short, my bake element was no longer heating. I would turn it up to 350 and it would go right back to 200. I called Samsung again. They promised me a one time parts and labor repair, which I do have in writing.

We bought a Samsung electric range slide in 5.8 cu ft with Tuscan Stainless steel from Home Depottwo years ago. We bought an extended three-year warranty. After two years when we turned on the oven cleaning feature today the oven went dead, the control panel went dead, and the door lock won't open. We called the warranty number. We were told "this is a common problem". We spent a total of 4 hours being transferred to 5 different individuals in different departments. It has become clear that Samsung will not honor the warranty even though we have written proof of it's purchase. We do not recommend this product. We also don't recommend buying any Samsung product because they don't stand behind their warranties. Be concerned about buying appliances at Home Depot. They don't back their products. My contact number is **. My name is Scott.

We purchased our Samsung gas oven/range in 2015 and after 3 years the digital display stopped working, so we replaced it for about $100. 6 months later it stopped working again, we replaced it again. Now 3 months after replacing it, it has stopped working again. So instead of spending $200-$300 a year replacing digital motherboards we have decided to get rid of it. Samsung offered to come out and look at it, but they want $185 just for the visit and diagnosis of the oven before any parts.

Samsung customer service is polite, contrite, and totally inept. I have now called 6 times to try to get burner caps (the little metal discs that go on top of the gas burner that make it work). The stove was delivered without them. The first time I called, the representative was so sorry and would send the missing parts in 2-3 weeks (!?). Meanwhile, I don't have a stove that works. I received the package after a couple of weeks and it contained 2 microwave or oven vent grates. So I called again. Representative was so sorry and would send the correct parts out in overnight express. I got the package, and it was 2 of the actual gas burners (which I already had) and the 2 larger burner caps.

I purchased the Samsung dual convection steam wall oven in March of 2018, after about a week I noticed that it started to reset itself, just turn off and on. After I noticed this several times I scheduled service to have it repaired. Sad to say that after 8 visits to my house and just about every part replaced they still didn't fix it. March of 2019 my 1 year warranty expired and the problem continued. I finally contacted Samsung directly using the chat feature on Saturday August 3rd. I received a phone call the following Monday asking a questions about the oven and she told me I would be receiving a refund.. She emailed me a claim form, I followed the instructions and sent in the required photos and 2 weeks later they sent me a check for $3236.00... They said if I would have contacted them prior to the warranty expiring they would have given me a full refund of $3699.00. Either way I'm happy and I think this is great customer service.

I purchased my Samsung Electric Range Model NE595ROAB in 2015. The convection feature now has stopped working and the right burner the largest burner will not heat. I bought this because it was Samsung and it turned out to be an expensive piece of junk.

My gas range was purchased at a local hardware store and installed just 4 months ago. No extended warranty purchased so I had to deal directly with Samsung. It has been 3 weeks since the gas company shut off my gas & determined the range was leaking 10 times the allowable limit of carbon monoxide. After 3 weeks of deliberations, Samsung is reimbursing me for the purchase price of the range rather than replacing it. The range was purchased during an exceptional sale, therefore I’m unable to replace for the same price. Not to mention, gas hookup for the new stove as well as cost of technicians, all of this under their 1 year warranty. Poor customer service.

In 2015 I purchased a new Samsung electric range, dishwasher, fridge, washer & dryer from HHGREGG. I decided, because it was a large purchase, to opt in for the 5 year warranty on the oven, washer, and fridge which was through WarranTech. During the 4 years we had the oven I needed to be repaired 3 times. All separate issues. The last repair needed was due to the broiler element basically exploding, catching fire, and melting. We called the service plan and they had a repairman come out. He said he would order the new part and someone would contact me to schedule a repair. No one called after a week. I contacted WarranTech and was told they were reimbursing me for the current value minus the repair costs, so like $350. What!!!

My 3 year old Samsung range model #NE59J7630SS blew a fuse when it was a year old. The technician told me to pull the stove out more as it was getting too hot when I cleaned it. Now my stove started sparking in behind and then turned into flames and burned all the wiring in the back panel. The fire dept called an inspector as they said this should not happen to a stove. I would not buy a Samsung again.

I bought a gas range model NX58M94205 17 months ago, first the knobs are very sensitive and and on new years eve I barely touched the knob with my body and it turn on and my bread holder got on fire. Now I got a code symbol C-F0 and the oven only goes to 175 degrees and the code comebacks again. I follow the book instructions but nothing works. I can not believe that Samsung is selling appliances that last less than 2 years.

Turned on the broiler element on my Samsung oven and less than 5 min later there was an explosion. You could see blue electricity arcing through. We quickly shut it off, the kitchen filled with smoke, and when we looked the element had exploded and broken. There were burn marks where the electricity hit in the corner. Samsung after dealing with them for two months has offered us $200. The repair person they had come out said it’s extremely unusual and not repairable. I’m pissed.

What a friggin joke!!! I bought a Samsung range and fridge to the tune of 3000.00. I had the stove less than a month and while cooking breakfast I cracked a raw egg on the front of the stove and the finish chipped. They won't cover it and now they tell me my warranty is voided because I cracked the egg. I was under the impression Samsung had quality products and stood behind them. NOT SO!!!!

Since June 14, I’ve made several calls to Samsung to correct the finish coming off the oven, trays coming loose in the fridge and bubbling of the control panel on the oven. They just kept asking for receipts, pictures, descriptions, several times. Every time I got a new person, had to go thru the explanation all over. They told me I bought this May 2018, out of warranty, until I sent a receipt showing July 2018. Anyhow by the time the fix it guy got approved to look at it, he came, took video all over again to prove the appliances were in our house??? Talked to the rep and was told they wouldn’t cover it, REALLY??? The fix it guy said we would have to call them back, OMG, and ask why they wouldn’t cover it. Called and they had no record of any problems and to give them a week and call back. Ready to return this crap back to them. Never been so frustrated!!!

We bought our Stove in 2011. After 4 years the glass top cracked and Samsung wouldn't cover it, even though it was under warranty. Now the tri-burner stopped working, but Samsung discontinued the burner. It's one thing to have parts that fail, but to discontinue after 8 years is not acceptable.

We purchased a Samsung stove/oven 4 years ago. After 2 years the oven would not heat to the desired temperature (Took 2 hours to get to 400 or more, if it even did). Had a very hard time getting anyone to even work on a Samsung appliance. Finally found a very reputable repairman in the area willing to repair it and he told us this is an ongoing issue with them. Faulty igniter that goes out. He fixed it - $250... (no guarantees - saying it could work 2 days, 2 weeks, 2 years?). It lasted 2 years. I am done. Went and bought a recommended Whirlpool. Samsung has very good electronics (I have had my Samsung Edge for 6 years, DVR for 8 years), but terrible appliances. Don't buy any Samsung appliances!!! I have nothing to gain by writing this review. I never have before, but I am so disappointed and upset by the waste of $!!!

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

The oven temperature climbs and lowers all during the baking process. Totally inconsistent. Horrible for baking cakes! I bought a portable oven thermometer to monitor it. I can set the oven for 350 and the actual temp in the oven will be 375 one minute and 325 a few minutes later. There is also a 25 degree temperature variance from front to back and side to side in the oven. Forget cooking more than one item at the same temperature. When you buy such a big oven you plan on being able to utilize the space by cooking more than one item, but beware, they will be cooking at different temperatures. The top "low" burner is not low at all. It boils everything. The long middle high burner is okay on one end and way too crazy hot on the other end with flames so tall they lap over my skillet. The Samsung name on the top front/center of the stove is stickers. Each letter gradually slides off from the heat of the stove.

Electric Range was purchased at Lowe's on 10/05/2012. It has always been properly maintained and kept clean. We are seniors and actually do not cook a lot. We noticed when baking items were not cooking properly. We checked to the temperature of the oven. It would heat up to the set temperature and then drop down about 150 degrees. It should say the set temperature but registered lower. We called a very reputable appliance repair company. He diagnosed the lower heating element was bad.

I purchased a Samsung electric convection range. The 2 front burners do not regulate the heat properly thereby burning/over cooking my food! Very dissatisfied with the performance as I cook daily! Low is High! If you want to simmer your soup, forget it! How can a manufacturer expect you to deal with inconsistent heat elements? Must be a systemic problem. After reading other reviews needs to be recalled! How do we get a recall done?

Model NE59M4310SS. Purchased my stove on May 16, 2019. Stove was delivered June 1, 2019. Only used oven once and the cook top a couple of times. One week later today, the oven and cooktop are not working!!!! The clock is okay so I know that the power is not the issue. I tried several times to troubleshoot to no effect. They can't send a tech out because it's the weekend of course. Shame on Samsung for selling me a factory reject. I will never purchase anything Samsung ever again. Buyers note that model number and stay away from it.

I love the cooktop and its function. However, a complaint found from many online users is the unavailability of replacement rubber feet the grills. These feet become detached and lost, no replacement is available short of purchasing the entire grill for several hundred $.

Purchased at Lowe’s 2015. The low setting in the burners which I assume is “simmer” are way too hot and burn food. If you even slightly bump the control knobs it turns on a burner. The oven temp is not accurate. And just recently I was cooking on the left front burner and heard a loud pop noise. The glass top shattered!! Conveniently it’s 4 months past the extended warranty. Lowe’s wanted $150 to come out and diagnose the problem and that does not include fixing it and labor costs. I contacted Samsung but somehow got their UK operations. After telling them the model number and serial number they tell me "sorry this is UK and you need to contact the USA operations". Asked them if they could forward my message to the USA operations and they told me "sorry we don’t do that". Smh.

We bought 4 new Samsung appliances just 3 months ago. A few days ago a crack appeared on the fast burner while we were cooking food in a fry pan. Samsung sent an independent inspector to our home. He called Samsung to describe the issue. Samsung very quickly denied our warranty claim. We did nothing wrong. Did not cause this damage and are now afraid to use the cooktop. Never buying another Samsung product and will tell everyone we know to stay clear of their products. They don't stand behind what they sell.

Purchased electric range in 2018 and 2 months after the warranty expired things started going wrong. When I use a burner to cook no. 1 is way too hot and I have to remove the pan to a cold burner. When I set the timer on 5 min. after setting the oven temp. it reaches 400 degrees in 2 min. which means it does not heat properly. My husband advised me not to use the oven as it could be dangerous. When I used the oven all the cabinets on the side of the range, the top cabinets and the top of the stove were super hot. The microwave which is above the stove was just as hot.

We purchased our range/oven in October 2018. Not even 3 months later had to have it repaired: the entire control unit was replaced as the controls locked up with food burning in the oven, with oven door locked. Now the oven turns on at random times, and also locking the oven door, and freezing the control unit again. So called Samsung again, and explained that this range/oven is dangerous, as it could burn down the house with my family in it. Their response? Can't exchange it because we have to wait for the second round of repairs. Last time it took at least 3 weeks for the spare parts to arrive, so when asked the Specialty Claim Rep at Samsung, her answer was that if I am afraid of the unit, I should unplug it until fixed.

I currently rent a home that has all Samsung appliances. On Easter Sunday I turned on the oven to start cooking Easter dinner when I heard a buzzing noise followed by black smoke and the flames shooting out the back control panel. When we got back there to look we saw there were wires burnt up inside the panel. A service tech came yesterday and said a relay for the baking switch had burned up and he would have to get the part.

Don’t buy this piece of ** people, the knobs broke within a year and you cannot replace them, there are no replacements and alternatives. Now I have to go and shop around for solid product. They don’t even stand behind their product, customer service is zero.

I purchased a Samsung oven just over a year ago. I don’t bake very often so I did not notice the oven has a problem with the temperature. When setting the oven temp. from the get go the panel reads 150 degrees. When the oven ready alarm beeps, the panel displays the desired temp., but the actual oven temp is over 100 degrees less. The oven continues to heat towards the set temperature and reaches it @ 4 minutes later. After & 3 minutes the temp starts to decrease, eventually decreasing by 20 degrees, a temp that it then maintains. I had wondered why the few attempts to bake a cake or two muffins were not successful. This oven is awful and I am stuck with expensive repairs. Don’t buy Samsung appliances! They are truly awful.

Samsung will not repair. Bought gas range at Lowe's in May 2018. I lost the receipt which I understand my fault, Samsung send out appliances to stores with expire Manufacturer warranties so they don't have to repair. This is a gas range. Just got it install and has a leak. When I call they never said it was out of warranty. I follow back with them due to the email they send me. I call them. One person says it has warranty then another say that it does have one. So I have a New range fresh out of the box that I'm not able to use and I'm out $800.00 out of pocket. I'll never recommend this product. Have to buy a new range again. I'm very dissatisfied with this brand. Jesus **

I bought this beaut at Sears: 2015. I have a beef with the control panel. The writing, indicating the settings, got washed off. I imagine the ink used was erasable or could not withstand an anti grease cleaner. I had to spend an additional $130 to replace the whole panel. Had the company been smarter, they could have the setting indicators (numbers) stamped on the knobs, not painted on metal. That was the practice. One could pull off the knobs and wash them thoroughly in the sink. Very frustrating. Poorly designed and cheap construction. I will not buy, nor recommend this monster to my worst enemy.

Within 6 months of purchase, on the first self clean, the error message C31 came up. Turns out this means it overheated. Waited a month and a half before Samsung finally got their ** together and replaced the stove. Now one year later, same problem. Waiting to hear if Lowe’s extended warranty will follow through. Hoping to get a different brand. Samsung stoves are complete garbage.

I like the range as far as it’s performance but after just a few months the fine scratches and the fact that it’s not smudge proof is horrible. I also own a top of the line washer and dryer from Samsung and I’m very disappointed with them as well. Bleach dispenser has rusted, and small part of the agitating mechanism (plastic), broke off after a year. Samsung isn’t what it used to be.

Purchased this range in 2014, bought extended warranty, so the warranty just expired. This is the induction and convection range. We could never use a small pot (6") in front, which was really annoying, service people could not fix it. We could have lived with that but now our broiler element burnt out and they quit making parts, so we are hooped. An expensive range done after 5 years. It will cost us at least another $3000 to get a comparable range.

I purchased all Samsung kitchen appliances 11/2016. Delivered and installed 12/2016. I moved into my home 01/2017. I use my appliances on average 2 to 3 times a week and live alone. I clean with mild soap and dry with cotton towels. I have now found that my black on my SS is just a film that is now peeling. I have called Samsung who informs me they know of no issues with the black ss appliances peeling and that it is no longer in warranty so nothing they can assist me with. They set a repair visit... $90.00 service call. 30.00 an hour labor plus parts... This is so outrageous. A company this big and appliances that cost so much....they should want to stand behind their products far better than what they do.

Hot surface light on stove top stays on. It needs a new sensor after 18 months! I paid 1300.00 and the stove top doesn't work very well after only 18 months! I called Samsung Canada and was given no satisfaction. This model should be recalled.

Do not buy Samsung Range/Oven. After a little over a year the top glass exploded. It damaged one of the burners. It never did heat properly from the beginning. Not only will Samsung not to do anything because it’s out of warranty but they can’t because they don’t make the parts for it anymore. The burners are no longer available and the glass top is on at least 25 day backorder. We bought a four appliance package from RC Willey’s. Microwave, oven, refrigerator, dishwasher. Microwave turns on when you when you shut the door. You have to push the stop button where it will just run all day long no matter what. Dishwasher smells foul no matter what we do. Samsung will not answer emails and their live chat stops working as soon as you describe your problem and they ignore you. Don’t buy Samsung appliances.

I purchased and Stove from you guys. Y’all offered me a refund because the parts are on back order and then rejected the refund but want service. It either only had the range for 7 to 8 months and they serviced it 4 times and still not working. At a lost right now. Feeling duped by your company. Vickie **.

Crazy!!! I have a gas range and the finish is peeling off! With a soft towel and soap. Really!! Soap and water! Crap. Never, ever another **. Very disappointed and all on deaf ears. Bought from a retailer that’s now Amazon’s out of business.

Do not consider buying Samsung ranges. We bought an expensive induction range and had 10 repair visits within the first year. Nothing changed and there are still many problems with the unit. Despite many attempts to get the unit fixed, Samsung refuses to repair this unit. Stay away!!!

Don’t buy Samsung! They are not responsible nor do they take ownership for their manufacturer's defects. After only 3 years all 5 knobs have broken on my range purchased Dec 31 2015. I cannot use the range and Samsung refuses to acknowledge ownership for poor quality or replace the knobs. It is a simple task that costs less than $5 yet they are willing to lose business over $5. It seems they do not value their customers.

We purchased a Samsung Gas range in 2014. The stove cooks perfectly and we are overall very pleased with it. However whenever we do a self clean following the manual instructions to a ‘T’, the bottom ignitor fails afterwards and I can no longer bake or roast. This has happened three times and we have had to replace the bottom igniter 3 times. Fortunately we have a gas technician friend who can replace the igniter for us. It’s costs us $80 a pop but would have cost $300 each time if we’d paid for a Samsung technician. I have sent an email with product serial number, etc. and photo of burnt out igniter and had an instant reply from customer service asking for more information.

We purchased a self cleaning, Samsung stove April 11, 2018 from Trail Appliances in Red Deer, Ab. I have used the self cleaning mode 3 times, & 3 times the C-31 displays after using it & the display panel will not work. The 1st time, I was without an oven for 15 days, the 2nd time, 9 days & am waiting again, for it to be fixed. I was told by 2 people at Trail Appliances, & "Brian", from Samsung, to just not use the self cleaning feature. In my opinion, that is like buying a new car, & them telling you to not use the headlights!

I purchased a gas range on 1/1/2019 and paid $721 for it and that does not include the delivery, install and 3 year extended warranty. I have had a problem obtaining proper temperature since beginning. A service person came out and said there was nothing he could do and I could just change the temperature on my own. I believe the oven bake temp is correct after using the instructions in manual, but the convection oven temp is still about 25-50 degrees off. There is no way to adjust that. I filed another complaint after serviceman and just got a call from Samsung that it is my fault and there is nothing they can do.

We purchased a Samsung Convection oven from The Home Depot in Jasper Georgia for a new home. The range main control board has failed after 18 months. I contacted Samsung and they set up a Samsung authorized service company to contact me. When contacted I asked the service company for a copy of their general liability insurance only to find out they were uninsured.

Bought a Samsung range oven and the display has gone. It's only been 13 months. I phoned them and they said they can't do anything because it is out of warranty for 1 month. Never buy this lousy piece of junk, I don't know how to use my stove without a display. It's beyond crazy. I will never, never buy anything from them again and will tell all the people I can what a piece of crap this is.

This Samsung range takes 60 minutes to reach 475 degrees. If you open the oven door, the temperature quickly drops. Broil function won’t work. This range has been used about 6 times in the last 3 years. We bought this for our vacation home 3 years ago. It was part of a package deal refrigerator, range microwave, and dishwasher for $5200. 9 months ago the repair service changed the master board for $300. When we returned 2 months ago, it still doesn’t work. Repair wants to change master board at our expense. 3 month guarantee on this part. Again we have joined a class action lawsuit against Samsung. Please google Samsung range lawsuit to substantiate my complaint.

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didn't occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsung's response -- 'I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.'

The more I try to cook on this stovetop the more I am convinced that the burners don’t heat correctly. I have bought several new nonstick skillets and they seem ruined after a few times cooking in them. I am not a chef but I am not a novice either. I’ve been cooking for over 30 years and this doesn’t seem right. I usually use the right front burner and go with the medium middle setting, never on high. And then I would turn it down to low and things still get burnt. I dont even want to address your Samsung customer service because I know how they give the runaround. My microwave was defective - I saw sparks flying from the inside and turned it off. They did end up refunding the money for it but I had paid to have someone to install it above the stove so I lost $200 there. Plus I had to jump through many hoops to get a refund.

We have had this range for 4 years and it has operated well. The coating on the bottom of the oven appears to have cracked and rust is forming which I suspect is from self cleaning. Samsung considers this cosmetic and will not cover this. The range still looks like it is new, including the racks. I can't seem to find anything online where this has been an issue with ranges.

Thankfully I bought an extended warranty on my range because the 2nd time I used the self-cleaning mode ON THE DEFAULT SETTING, the control panel melted and the oven door would not open. It took weeks to get the replacement part with Sears Outlet calling and emailing "scheduled" appointment times that had not been cleared by me. But never mind the repair guy that is employed by Sears told me the part had not showed up on his doorstep yet. However, during 9 different calls over several hours during a 2 month time frame, Sears told me repair guy did not follow protocol so that caused delays.

My glass top range will not simmer even on low. Everything boils. I have to shut off the stove, let it cool to simmer and then turn it on again. The top oven doesn't heat properly. I had a repairman out and he said it was normal. "The top oven isn't made to bake." Are you kidding??? I also purchased a Samsung refrigerator. I like the design but the Ice Maker is crap. Samsung replaced the first one with one just like it. I have to defrost with a hair dryer once a month as it jams up with ice and stops make cubes. One big pain. Samsung doesn't seem to care they are manufacturing CRAP!!

We got a Samsung Convection Range less than two years ago. It blistered on the bottom and the paint peeled off. It looks horrible. They won’t stand behind it saying it’s cosmetic. That is minor compared to the burning smell and smoke that goes through my kitchen and house when I use the oven. I can’t use the oven anymore for fear of a fire. They will not stand behind their faulty product!

I purchased a Samsung range in November 2018. In January 2019, the range will not work. Samsung stated that the warranty has expired. Horrible customer service and horrible products. I will never buy anything Samsung again.

Researched before purchasing, didn't find bad reviews. Bought 4/2018. Did first cleaning in December. Oven stopped during first cleaning and door wouldn't open. Contacted Samsung and they told us that the warranty had expired in 2017! Before we had purchased the appliance! It then took lots 10 days to get someone to come to fix it. When asked if this would happen again with cleaning mode, he replied that it probably would. Now, I ask, "What good is the self cleaning feature on an oven, if you can't use it?" He also said that this is common with Samsung ovens. Ralph Nader, where are you?

Purchased my gas range 3 years ago. Paint on bottom of oven has blistered and starting to rust and also spider like cracks. Contacted Samsung and won't do anything saying it's physical damage. Yeah like l did it. Haha. Don't purchase these expensive products. They are garbage and don't stand behind defective products. No wonder our landfills are full. It's due to companies like this who make products that don't last. I remember having appliances for over 25 years and only got rid of them because the color went out. And they didn't get dumped because they still worked and were passed onto the needy.

The Grates on my Samsung stove have rubber mounts that hold them in place. Once the grates heat up the rubber mounts fall off, Now it’s dangerous because the grates slide all around. The grates were replaced by Samsung but in a short time the rubber mounts fell out again. Now it’s over year old... it’s a manufacture defect. Rubber and metal don’t work with heat. We can’t use our stove the way it is, Now what??? I would not recommend this stove to anyone.

Model number NE59H7630ss. We purchased this oven on July 17 at Home Depot. The oven stopped working yesterday. This appliance was gently used by us. Home Depot site gives this 5 stars. When I went to leave my review it doesn't show. Very disappointed in this product.

My less than 5 year old Samsung range, model# NX58H5650WS caught on fire when I used the self clean feature for the first time. Within 15 minutes the oven started emitting white smoke. Then flames appeared. Had to call the fire department to come and pry the door open to put out the fire, since the door locks automatically when the self clean feature is turned on. They claim this is a safety feature. Not so sure. I couldn't put out the fire myself. This was a gas range and was afraid of an explosion.

We purchased this range NX58J770SS/AS on the first week of November 2018. That week I worked late all week and didn't use the oven. The next week went on vacation. So back Thanksgiving week, cooked the Turkey and after that may have used the oven 3 or 4 times. So on Dec 18 I decided to bake croutons, top part of oven 400 degree, with about 3 tablespoon of oil on a baking sheet. After 10 min. thought they were done, shut the oven off. Then decided to put them in again for more crunch, turned the oven on. Turned around and in seconds the smoke alarms go off, and look in the oven and blazing flames coming from oven. Turned oven off and thank God my husband had a fire extinguisher out in the garage!

From the first day it was installed, the door does not close properly. At the top it is out by 1/2 inch and only closes properly when the self-cleaning oven feature is used. It's like there are no springs to pull it in like other ovens that we have owned. Poor design or poor assembly. Don't know???

The stove is difficult to use... Difficult and complicated selection panel which is hard on the hands and has to be pushed 2 to 3 times for make selection. Difficult to figure out model number which is in a stupid location. OVEN WARMER. My advice is DO NOT BUY A SAMSUNG APPLIANCE. Service is terrible and the people do not listen or speak proper English when supporting English Canadian Customers...and yet the company charges top dollar for this premium stove that I would not even pay $5 dollars for. Not worth the money.

My Samsung gas stove stopped working just past the two year mark. As I was about to put a holiday dinner for 14 into the oven I discovered that my oven was not working. The igniter had to be replaced and with the service call, the total bill was just short of $400.00!!! I am very disappointed with this product. I have had other stoves in other homes and I have never experienced such a poorly made appliance. The customer service representatives at Samsung Canada were completely unhelpful. I will never buy a Samsung appliance again! It is outrageous to have to do such an expensive repair on a relatively new stove. I might add that the stove is lightly used in a household of two adults.

Bottom of oven blistered and flaked off in less than 90 days. When I contacted Samsung for warranty work, they wanted to charge me as they consider this "cosmetic damage". How do classify the failure of your enamel bond as "cosmetic damage"? Samsung is living down to its diminishing reputation. I will never buy another Samsung product.

I have had my Samsung stove in my house for 9 weeks and have had two different service requests during that time. After a month the entire top stopped working. No burners. It was repaired and I was thankful. 7 weeks into the use of my stove, I turned on the oven and after 5 or so minutes smoke started billowing from it and a terrible burning smell filled the air. There was nothing in my oven at the time and the smoke was actually coming from the back. With the assistance of my husband I pulled the stove away from the wall to see flames pouring out the back of my stove. We got it unplugged and the flames out. Had I not been in the room at the time, my kitchen would have gone up in flames.

We bought all new Samsung appliances one year ago. From the beginning the oven(s) would not maintain a consistent temperature. We took out the divider to make it a single oven as someone suggested, but that did not help. Two different service companies came and changed the thermostat and everything else they could to no avail. The last tech said he was sure the company would replace the stove because of the wild fluctuation in oven temperature, but he was wrong. The company said that a 30 degree variation in temperature was "within acceptable parameters." I would like to see them bake something edible within their "acceptable parameters." We are now stuck with a $3000 lemon.

My husband and I purchased Samsung dishwasher, oven, microwave, and oven 4/10/2017. We do not use harsh cleaning products on our appliances. We have contacted Samsung about the matter and they refuse to fix it at no charge. It looks horrible. The oven has a huge paint peel spot and the other parts of the oven. The microwave looks like someone scraped a knife along the bottom of it. This was a huge waste of our hard earned money and will never buy another Samsung ever!

We decided to contact Samsung again and after a lengthy conversation, the representative assisted us and took our concerns seriously. They offered to assist us with the problem. Thank you!

Gas range and oven less than 6 months. Looks like someone previously smashed base of oven with a hammer. The paint chipped and cracked off within months showing the horrible spider crack below. It is deep too. About 4 inch diameter. I want this base replaced free of charge. Angry.

Do not use the self-clean feature on your Samsung ovens. Google Samsung stove door won’t open and you’ll find 100s of complaints for the same issue. Door locks (will no longer open) and the control panel fries 30-45 minutes into the cycle due to high heat melting the thermostat. Samsung advises you it’s out of warranty, and will provide you with a phone number to an authorized service tech in your area to call and set up a repair at your expense of course.

If you are expecting this oven to have two separate single ovens, you are terribly wrong. When we bake something in upper single oven the left side of the tray baked perfectly while the right side had raw dough. Of course we contacted to customer service and they promptly responded and send in a tech. The tech stated upper single oven will not bake unless you take the separator out and use whole thing upper and lower single ovens as whole one, despite the product sold and stated that it could be used as 2 single ovens. We called customer service again and after 4 complain tickets and 3 tech visits we learned that we paid 350 additional dollars for the good looks of lame product. This product CANNOT BE USED AS TWO SINGLE OVENS. You cannot use only upper single oven to bake.

Firstly, I wish I had read these Samsung stove reviews prior to my purchase. :( This stove got 4.5 stars on PC Richard's site which is one of the reasons that I bought it. I purchased the Samsung NX58M6650W Gas Range in November of 2017. I purchased this stove solely for the price and way it looked as I am not a person that cooks a lot and barely do I use an oven. I was upgrading my kitchen and looking for a stainless steel stove to replace my old one. It's a very nice looking stove but obviously looks can be deceiving. After my 4th time using the oven, which was all day on Thanksgiving Day 2018, I noticed that the control panel was warped almost looking like it had melted. I called Samsung for repair and they gave me a "courtesy" extension my warranty (2 weeks out of warranty) and offered a free repair. In my eyes a barely used stove should not have any issues in just over 12 mos, but that's just me.

We bought the expensive Samsung Range Model #: NE59J3420SS when we upgraded our appliances. BIG mistake! From the start, the door didn't close tightly which makes the oven take forever to heat up and things don't cook correctly. The light inside the oven goes on and off intermittently, then the right front burner stopped working and then the left front burner stopped working (the only 2 large burners)! When I finally had had enough and called Samsung, they would do nothing because it had been over a year! There is OBVIOUSLY a defect with this model! We also bought a Samsung refrigerator and have had many problems with it as well. NEVER BUY A SAMSUNG APPLIANCE!

We, like a couple of others, were going through a remodel and decided to upgrade our appliances. We bought the Samsung range, $2600, from Lowe's when they had a special on this range. Expensive, to say the least, but it was beautiful. Because of construction delays we did not get the range and other appliances installed until several months later.

Samsung range after cleaning cycle oven doesn't work. This happened to my daughter. Called Samsung, "Sorry out of warranty." Called a repair service - said it wouldn't 500 to fix. Her husband decided to take it apart and found the heat sensor fuse was blown. Beware. Shame on Samsung and Shame on repair people.

Stove circuit fire on the new stove. I wrote the post below last year before Thanksgiving. Samsung repaired the unit. Then gave us a partial refund as well. We kept the stove since it was working. Now it is having an electrical problem. We smell wire burning. At this point, Samsung has made good on this stove. But it is disappointing that even after repair there are more issues with the range/oven. We now are looking to buy a new stove and will not by Samsung again.

I bought all new Samsung appliances 18 months ago. On Thanksgiving Day no less my oven caught on fire roughly 2 minutes after I turned my oven on. Electrical fire inside. Stove ruined and lucky my house didn't burn down!

My glass cooktop on my 5 year old oven range cracked... They've since discontinued the part and won't give me any information whatsoever on what other parts are compatible from other models. I contacted them through their live chat, they told me to contact the parts company, after 45min on hold I gave up and emailed them, 12 days of emails back and forth later (takes them a good 2 days to reply to any email) I found out NOTHING, they told me to contact Samsung directly...which is what I did in the first place, complete RUN AROUND. SO disgusted by this company.

Turned the oven on this evening. It wouldn't heat past 150. There appears to be no sound coming from the fan. I can't believe that a Samsung appliance would stop working this quickly. Called Samsung and they said "Out of warranty. So sorry you're screwed". I absolutely will never buy another Samsung Appliance again.

We had our Samsung range for 7 years. Overall we had been fairly happy with it. Until a few nights ago when it lit on fire. It was an electrical fire in the back of the oven. Thankfully we caught this early and there was minimal damage to my home. Samsung would not stand behind this device at all. I would recommend avoiding Samsung for ranges/ovens in the future. From reviewing this thread and others, seems like this has happened to other people as well.

In December 2017 I bought A Samsung Gas Range and in June 2018 six months later the digital control panel warped from the heat of the self cleaning cycle. And then in Sept. 2018 it happened again. Samsung will not replace the Range and will not repair it again because they are saying that the warping of the touchpad is my fault. Samsung doesn't stand behind there products. DON'T BUY FROM SAMSUNG.

Just under 3 years ago I purchased an electric range for my elderly parents. The broiler heating element literally exploded in my 79 year old mother's face when she had the oven door open. After much research we discovered Samsung no longer manufactures the part needed to repair the unit. Before Samsung customer service would even discuss how to make this right they required us to have their preferred repair technician come out for a service call - at a $90 fee. We are still waiting to see how Samsung will compensate us but regardless we had to go purchase a new range so my parents can cook. Another bad thing is my entire kitchen has Samsung appliances and almost the identical range that uses the same broiler element. My kitchen is a ticking time bomb. I will never purchase another Samsung appliance. Discontinuing parts is terrible customer service.

Samsung is a terrible choice for a stove- we bought a high end stove in Dec 2009 and now the inner burner of the triple burner is not working. The replacement burner is no longer being made so the entire appliance (true convection, warming drawer costed $1800 dollars) is useless. The fact that Samsung is aware that burners crack over time, and they don't make them is absurd. It's like buying a car that has obsolete parts in less than 9 years- this stove burner broke 6 months ago. I am appalled and should add that many appliance technicians don't even service Samsung- bad reputation regarding replacement parts. Don't buy Samsung.

The wire racks tilt down when pulling out. I have burnt myself several times. The glass range top scratched easily. The stove top takes forever to cool down. The elements now only heat to high even when set at the lowest setting.

Purchased a Samsung electric range July 2017 and have a two year warranty. The top of the stove glass cracked while cooking. I called and had a Samsung tech come to repair. They said it’s physical damage and it’s not covered under warranty which is absolutely ridiculous since it’s not damage caused by us. I will never purchase Samsung products!

We purchased a Samsung convection oven in 2013. We've had numerous issues with it, including easily scratched cooktop surface, uneven heating both in the oven and the burner elements, the convection motor not working consistently, touch pad controls that were difficult to adjust. This year whilst roasting our Thanksgiving turkey, the convection fan was working, however, half way through roasting the turkey, the oven lit up with a blue light and sparks were flying everywhere. I turned off the oven, hauled out the turkey, then switched off the breaker. When faced with the decision of whether to fix or replace the range, we went with replace. I will never trust a Samsung product again, it is not worth the safety of my family.

After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read other's reviews on this site before purchasing.

I purchased a Samsung Range (Model NE59M4320SB/AA with convection oven in black) in April and had is installed the end of May in a newly remodeled home. I am the only one who uses the stove and have all new stainless cookware. After about a month, I was using the stove and sprinkled salt on the food and slid the skillet a bit. The salt apparently scratched the surface because, after cooling, I ran my hand across the bottom of the pan and is smooth. My complaint is that the quality of the surface should have withstood a little salt. I had a different brand in our old kitchen that withstood everything without scratching.

No satisfaction from Samsung. Oven Clicks when Baking. Says it’s normal. Okay, I can live with that being normal for the way their electrical system is built but my issue is because I have never known in my lifetime that an oven clicks (loudly) while being on. This is not normal for the most customers, so I feel I should have been told about this before purchasing so I could make the decision of whether this would be my new normal while baking. The clicking noise should have also been described by the sales person as a LOUD OBNOXIOUS CLICKING NOISE. I am still working with Samsung to get resolved. I want a full refund. Till you hear they have resolved this issue through consumer reports or updates, DON’T BUY THIS OVEN!

After 2 years, this stove broke during the self clean cycle (only 2nd time I ran self clean). I tried calling Samsung and they were no assistance. They gave me the name of several repair facilities none of which were still in business or willing to come to my town which by the way is not large but still has 60,000 people living in it. Samsung does not provide any service whatsoever once a product is out of warranty. I was put on hold for 40 minutes - tried talking to a supervisor who promised to call me back with a list of repair facilities and they never did.

WE purchased a Samsung oven/range, refrigerator, dishwasher, and microwave 5 years ago. We have now been told, that the heating element part for our oven has been discontinued and not available. I called Samsung's recommended "parts" supplier and the part was not in stock. I called two reputable appliance repairs shops and they informed me that the part was discontinued by Samsung and not available. So after only 5 years, we need to purchase a new oven/range. It will not be a Samsung.

I purchased the range in 2016 and the black stainless steel finish started peeling 1 yr after purchase. I also purchased a 3 yr extended warranty. They will not cover the finish because they say that it is cosmetic and will not cover the knobs because they were not considered a mechanical item. How can I use the stove if I can't turn it on? I am beyond frustrated. I am looking to join a class action lawsuit. I appreciate any information regarding this.

We have had this Samsung range NX58H5650WS for 2 years and 2 of the front knobs have snapped off. The company said they would be happy to let us buy two more, at a ridiculous cost. However they would just be the same cheap plastic knobs that will break again. Also, the middle griddle sounds like a good idea but you can't use any of the elements when you are using the griddle.

I recently purchased a Samsung glass top range for our vacation home. After two uses, the glass top looks used and melted. The white painted ring on the one burner totally melted and there are rings from the pan I was using on the same burner. I cooked eggs, not really high temp, and it destroyed the top of the glass. I used one of the back burners only for that to look melted now also. I haven't gone back to the store yet, but plan on doing so. Have had the stove for EIGHT weeks and used twice!

We purchased Samsung range, model NE595R0ABBB in November 2014. 3.5 years later, it's fried. I am never buying another Samsung appliance ever again. We did purchase an extended warranty for it and it underwent a few repairs. The motor for the convection fan kept burning up, and now I am wondering if the latest incident is linked, because I believe the circuit board shorted out after reading about similar incidents online.

Only had Samsung stove for 1 year an stopped working. Wish I would have listened to my guy when I decided to switch all of my appliances out to Samsung. Purchased the Samsung 5.9 cu. ft. Free-Standing Electric Range with True Convection oven. Nothing no longer works but the stove clock. The stove top and oven stopped heating up. I did purchase an extended warranty. So we will see how this plays out when the technician shows up.

Appalled by the way Samsung and Lowe’s have treated me. My brand-new Samsung electric range did not work properly from day one! After multiple calls speaking with agents who attempted to have ME fix the issues while they were on the phone, Samsung reluctantly sent a service repairman to my home. C & E Appliances sent someone who admitted they knew "Nothing," about cooking. The first thing he did was blame me for buying a stove which offered the rapid boiling option! Secondly, he snidely stated, "I bet you never read the manual to your stove."

What a mistake buying Samsung... we already have replaced over range microwave as well as dishwasher and now have my range being looked at tomorrow!!! The oven is making a noise that sounds like a plane taking off! The ice machine in the fridge constantly freezes over and I have to use a blow dryer to defrost it to get ice made... Also it is very difficult talking to the Samsung Reps, they don't seem to have a clue what is going on with their products and I found the one agent very rude actually. I tell everyone I know not to buy this product!

I was cooking supper one night when I heard a loud bang and then loud arching sound. I ran to the kitchen to see a flame in the oven and my house filled with smoke - set the smoke detector off. Luckily it blew the breaker so the house did not catch on fire. When it cooled down we looked in the oven and found a hole had been blown right through in the bottom. Looked like it blew upward from the warming drawer. Samsung reaction - we will fix it but nothing else. It cannot be fixed. They do not stand behind their products at all.

My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isn't even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had "fixed" the problem Samsung now refuse to do anything about it. My stove is just one month old!

We purchased a Samsung stove 2 years ago. The other day we started the oven and blue sparks. Oven would not work after that. Called a repairman who came and checked. Said element was burnt out and would order a new one. 3 weeks later repairman calls to tell me that Samsung had discontinued this burner. Discontinued a stove burner and a 2 year old stove.

The Range was sold to me for 2,900.00. After install it malfunctioned big time. When lighting a burner all burners came on. Notified Samsung and HD and both gave me idiotic answers and I want a replacement from one of them. It is a piece of junk. There is actually no Stainless Steel on top and I need to turn exhaust fan on as it emanate Gas... Shame on both of you. Now I wait??? I WANT A REFUND. Model NX5849500WS.

Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didn't matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop.

Large burner (Samsung Induction Range NE58K9560WS) worked properly about three times then suddenly would turn off after about 3 seconds. First service attempt could not get it to work but if he traded out knob would work so was not prepared and had to return with another knob. Second service call different guy with different problems he could not figure out. Third call, original service guy who still could not get it to work properly so the same people they called for help each time said I had to use a VERY large heavy pot for it to work. I was not there. I heard this through my husband.

Cooktop is the worst I've ever had for staining, I've owned 3 and the other 2 were about 7 Years old before they started looking scratched and stained. This Samsung, the first time I used it, got a few drops of water on the hot spot and they stained right away, nothing takes it off once it's baked on, it has been used 10 times now, a few weeks old and the top looks worse than my 20 year old Maytag I just got rid of that still worked. Very disappointed.

I purchased Samsung electric range (model NE59J3420SS) Jan. 26, 2016 with all kitchen appliances all Samsung. Big mistake. Should have read reviews before purchasing. The range has error message that cannot be corrected according to manual. This is second problem, first problem was 9 months after purchase. The store where I purchased range will send tech out Mon. am for $100 to come out, then $60 every 15 min. plus parts and labor. I know I will NEVER purchase another Samsung product, I have told all my family and friends, now others have told me they also have had problems with all Samsung products.

Samsung kitchen appliances came with our house we bought. We recently wanted to use the self cleaning cycle for the first time. Set it and it started. Some time passed and it never beeped like it was supposed to, all the lights off. Turns out it won't respond and the oven door is locked and can't open it. Off to Google I go and what do you know - hundreds of people complaining about how Samsung ovens are defective and this issue has happened to LOTS of people. On top of it, they said Samsung is not standing behind their product and are trying to charge customers to fix this issue.

Two years ago we remodeled our kitchen. The new Samsung over the stove microwave matches the new Samsung stove and has some nice features and I do like it, but it is starting to make a 'grinding' noise. It seems to have caught something from its big brother, the stove. This stove has all the bells & whistles..Looks like a cooks delight... That's a disguise.The stove really sucks. It cooks everything to hot and the smooth top is a ** to clean compared to my old Whirlpool smooth top. The top burners on the Samsung take eons to come up, and when they do it mimics Kilauea. It will not do a 'simmer' but slow boils. I end up cooking everything on the small burner rings, including big pots. I had to drop the oven temperature down 25 degrees to get the right results. I called the Samsung repair service. The guy told me there is nothing wrong with the stove. He must be a Democrat.

So we purchased our Samsung oven in Dec. of 2016 and did not have it delivered due to construction until May 31st 2017 and not installed until June, (was told by Best Buy salesman that warranty did not start until the delivery date, which was a lie) so two days ago when going to cook something for lunch the oven would not heat. Nothing. Nada!!! It hasn't been hooked up a year yet. Called Samsung and no help. Nothing. We are stuck having to pay to have it repaired or try to do it ourselves. Bought over 2000 dollars worth of Samsung appliances that day and no help from Best Buy or Samsung whatsoever. So mad!!! How can a stove go out that fast? It's not even used daily. Never again and I will tell everyone I know not to buy Samsung appliances. Just waiting for the Fridge to go next!!!

Purchased a Samsung Gas Range from Home Depot on June 28, 2015. We had the range approximately 6 weeks and the oven in the range wouldn't heat above 150 degrees. We contacted Samsung and asked for a repair. Service technician came out and replaced the circuit board with what I believe was a refurbished board. Not long after this repair we contacted Home Depot and Samsung to let them know that the oven was still not heating correctly. The oven was not reaching the selected cooking temperature. We told Home Depot and the Samsung Customer service we wanted the oven replaced. Home Depot said we had to deal with Samsung. A service technician from Samsung came out again and told us that the oven is calibrated to reach the temperature that we select. In other words, we had to set the oven temp. to 375 for it to heat to 350?

We purchased our Samsung electric induction range in May, 2015. Within months of purchase we needed a service call. (Our last range - certainly not a Samsung - lasted over 20 years without requiring service.) We decided to purchase an extended warranty, which supposedly expires either May 18, 2018 or August 18, 2018 - certificate states former, person on phone said latter. I asked him to confirm, and to let me know cost of extending for another year, since I do not trust this product, and repairs and parts are expensive.

We bought an Appliance package last October from Bill Smith Appliances. I am very dissatisfied with the Electric range. It has serious safety issues. The knobs that turn off the range top, turn very easily as when someone walks by it, or if I reach up and brush the knob, the stovetop goes on and heats up the glass. I have done it many times. Recently, the stovetop went on, without turning it on, and burned a plastic bowl that sat on the top of the stove. I'm afraid that it will cause a fire, or burn someone not knowing it was on. I am very unhappy with the Samsung products and would not recommend them to anyone. Very dangerous! There was also a promotion for buying the appliance for $350 off the total cost. I have contacted Samsung, support@samsungpromo.zendesk.com and Bill Smith, phone #239-275-5555, because we still haven't received our rebate.

In November 2015 we purchased a Samsung Electric Range with Black Stainless finish. The model number is NE59J7630SG, recently we have noticed that the paint is flaking off around the oven door. Your hands do not come in contact with this area. We contacted Samsung and they told us it was too bad but they call it a cosmetic issue, so it is not covered under any warranty. The Best Buy protection policy does not cover it as well. After viewing many complaints about Samsung's Black stainless issues on the internet, both ranges and refrigerators we decided to push the issue. Samsung said they would send a repair person out but if the issue was deemed cosmetic we would have to pay the $200.00 service call. We have sent pictures and done everything they wanted and they will not back the product. It is my (and many others) opinion that appliances should not have paint peeling off of them after 2 1/2 years.

I have the same range that was just on the news, it turns on too easy, we have also noticed any touching of the knobs and the top burners turn on. THIS IS DEFINITELY GOING TO GET SOMEONE BURNED OR, BURN SOMEONE'S HOME DOWN!!! I love the range, my wife loves the range, but it is highly dangerous. Lean on it, brush against it, and the top burner is on!!!

Beware of this company... I purchased an expensive Samsung glass top slide in electric range model #NE58F9500SS/AA from Best Buy in Aug 2016. In Apr 2018 the left front inside burner stopped working and the oven quit working at the same time. This range, built by a 3rd rate country is a PIECE OF JUNK!

I bought a Samsung range (model # FE R300SXIX AA) a little over 3 years ago. During the Easter weekend of 2018, I tried to bake a cake. The cake did not get done. The oven did not reach the correct temperature. I called Samsung and a technician was sent to my home within a few days. He could not find anything wrong with the oven. The visit cost $125. I tried to bake something else and it did not get done. I called Samsung again and another technician came to my home. He stated the oven temperature was 100 degrees off the target temperature. He replaced a part and tried the temperature reading again. The temperature was still off the target. The technician said the oven needed a part he did not have with him.

I have had my Samsung range for less than 4 years. The first time I use my broiler for an extended period of time, I receive an error message. I followed the troubleshooting information. I am told it will cost a minimum of $80 for repairs. I was given an account reference number of **, but no support or recommended solution.

Stove #NX58H5600S - Purchased the range In January of 2016. Recently noticed that the oven floor had corrosion spots (rusting) as well as cracks in the enamel of the oven floor. I was quite disappointed since I mostly use the cooktop rather than the oven. It has not had a lot of use. I felt that the oven floor was defective. I contacted Samsung and was told to send pictures, so that the situation could be evaluated. I was then told to contact a service center in another state to have the oven evaluated at my cost. The service manager, after viewing the photos, (did not actually see the rust and cracking) stated that the problem was not a defect but cosmetic and physical damage. Since the stove was out of warranty, I would have to pay for the repair myself. Samsung does not stand behind their products. I would never buy one of their products again or recommend them to anyone.

I have this induction range NE58H9970WS for 4 months now. Since the beginning the oven did not hold temperature and food was coming out undercooked. I had the same technician come out three times and replaced bunch of parts with no success. Samsung refused to send a different technician unless I was willing to pay for it. They told me the issue was that I didn't know how to use the oven and that the upper oven was not for baking?!?! Then they told me that I did not understand what customer support was! Really? Thanks for not supporting me, customer support! I'm not buying anything else Samsung. I would encourage you to weigh your options carefully!

We have had this Samsung electric range for a year and a half (so outside of warranty, of course!) and when heating oven, there is a strong electrical burning smell coming from behind the unit. It doesn't happen if only using stove. Samsung have offered no solution except for ME to pay THEIR repair service $99 for house call, $50 for "diagnostic" and then pay hourly rate for labor and parts. They offered to pay for parts, but I don't want anything more to do with Samsung products. They are terrible. I wonder if it is even fixable.

I am use to buying Samsung brand for about 5 year. My friends and family had good experience with the brand Samsung. I recently purchased a house and need appliances. I bought a refrigerator a washer and a gas range. The first two days that I had the washer it wouldn't spin so the store that I bought the washer replace it. Then the fridge had issues so my home warranty cover the issue. My stove range panel doesn't work and it was still under warranty with Samsung. They brought two technicians out to my house and I missed 2 days of work to try to get this resolved. The company Samsung then said that they won't replace. I escalated the issue to a supervisor and the supervisor said, "Sorry." They cant do anything. I don't recommend anybody to purchase their products. It's quick to have problems. Will never purchase any of their products ever again and will recommend my friends and family to purchase nothing from Samsung.

I have owned this pricey Samsung Induction Range NE58H9970WS for two years and am having oven issues that I would consider to be safety related. When using the lower section of my flex oven, the broiler in the top section comes on although not in use. It gets extremely hot and oven starts to smoke. On two occasions, the broiler remained on when oven features where all off. We had to turn off the circuit breaker to get it to stop. Samsung has indicated to me that there must be an internal hardware issue (no kidding!). I will be contacting the service technician in our area to have this rectified. Although I do love the induction cooktop, I would not purchase Samsung in future as it was expensive and they appear to have poor customer service.