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Just under 3 years ago I purchased an electric range for my elderly parents. The broiler heating element literally exploded in my 79 year old mother's face when she had the oven door open. After much research we discovered Samsung no longer manufactures the part needed to repair the unit. Before Samsung customer service would even discuss how to make this right they required us to have their preferred repair technician come out for a service call - at a $90 fee. We are still waiting to see how Samsung will compensate us but regardless we had to go purchase a new range so my parents can cook. Another bad thing is my entire kitchen has Samsung appliances and almost the identical range that uses the same broiler element. My kitchen is a ticking time bomb. I will never purchase another Samsung appliance. Discontinuing parts is terrible customer service.
Samsung is a terrible choice for a stove- we bought a high end stove in Dec 2009 and now the inner burner of the triple burner is not working. The replacement burner is no longer being made so the entire appliance (true convection, warming drawer costed $1800 dollars) is useless. The fact that Samsung is aware that burners crack over time, and they don't make them is absurd. It's like buying a car that has obsolete parts in less than 9 years- this stove burner broke 6 months ago. I am appalled and should add that many appliance technicians don't even service Samsung- bad reputation regarding replacement parts. Don't buy Samsung.
The wire racks tilt down when pulling out. I have burnt myself several times. The glass range top scratched easily. The stove top takes forever to cool down. The elements now only heat to high even when set at the lowest setting.
Purchased a Samsung electric range July 2017 and have a two year warranty. The top of the stove glass cracked while cooking. I called and had a Samsung tech come to repair. They said it’s physical damage and it’s not covered under warranty which is absolutely ridiculous since it’s not damage caused by us. I will never purchase Samsung products!
We purchased a Samsung convection oven in 2013. We've had numerous issues with it, including easily scratched cooktop surface, uneven heating both in the oven and the burner elements, the convection motor not working consistently, touch pad controls that were difficult to adjust. This year whilst roasting our Thanksgiving turkey, the convection fan was working, however, half way through roasting the turkey, the oven lit up with a blue light and sparks were flying everywhere. I turned off the oven, hauled out the turkey, then switched off the breaker. When faced with the decision of whether to fix or replace the range, we went with replace. I will never trust a Samsung product again, it is not worth the safety of my family.
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After 6 months of use, the finish on the stove grates is flaking off. Never seen this happen before, even on gas ranges several years old. Wish we had read other's reviews on this site before purchasing.
I purchased a Samsung Range (Model NE59M4320SB/AA with convection oven in black) in April and had is installed the end of May in a newly remodeled home. I am the only one who uses the stove and have all new stainless cookware. After about a month, I was using the stove and sprinkled salt on the food and slid the skillet a bit. The salt apparently scratched the surface because, after cooling, I ran my hand across the bottom of the pan and is smooth. My complaint is that the quality of the surface should have withstood a little salt. I had a different brand in our old kitchen that withstood everything without scratching.
I called SEARS, where I purchased the range and was referred to SAMSUNG who scheduled repair. The third party service person called and said the range was out of warranty. I called SAMSUNG back and they kept saying it was out of warranty and that I purchased it in 2000! I insisted that I have the receipt and I just bought it in April and it was installed in May 2018. They finally called back and said that it's cosmetic and therefore not covered. So here I sit with a new convection range with scratches on top and no options. I even asked if they had some kind of polish that I could rub on that would fill in the scratches. Nothing. If the quality is going to go down and the prices are going up, then someone should invent a heatproof polish for flat top ranges to keep them looking nice.
No satisfaction from Samsung. Oven Clicks when Baking. Says it’s normal. Okay, I can live with that being normal for the way their electrical system is built but my issue is because I have never known in my lifetime that an oven clicks (loudly) while being on. This is not normal for the most customers, so I feel I should have been told about this before purchasing so I could make the decision of whether this would be my new normal while baking. The clicking noise should have also been described by the sales person as a LOUD OBNOXIOUS CLICKING NOISE. I am still working with Samsung to get resolved. I want a full refund. Till you hear they have resolved this issue through consumer reports or updates, DON’T BUY THIS OVEN!
After 2 years, this stove broke during the self clean cycle (only 2nd time I ran self clean). I tried calling Samsung and they were no assistance. They gave me the name of several repair facilities none of which were still in business or willing to come to my town which by the way is not large but still has 60,000 people living in it. Samsung does not provide any service whatsoever once a product is out of warranty. I was put on hold for 40 minutes - tried talking to a supervisor who promised to call me back with a list of repair facilities and they never did.
I spent almost $4000 on this range and after two years it has broken and I cannot get it serviced. I am building a new home and will never ever again by Samsung appliances. I could have lived with a quality issue but not with the absolute zero service and willing to help issue. I have heard that Samsung tries to make getting service so horrendous that people will just buy another unit rather than fixing it. To spend $4000 on a stove that only lasts 2 years is unacceptable!
WE purchased a Samsung oven/range, refrigerator, dishwasher, and microwave 5 years ago. We have now been told, that the heating element part for our oven has been discontinued and not available. I called Samsung's recommended "parts" supplier and the part was not in stock. I called two reputable appliance repairs shops and they informed me that the part was discontinued by Samsung and not available. So after only 5 years, we need to purchase a new oven/range. It will not be a Samsung.
I purchased the range in 2016 and the black stainless steel finish started peeling 1 yr after purchase. I also purchased a 3 yr extended warranty. They will not cover the finish because they say that it is cosmetic and will not cover the knobs because they were not considered a mechanical item. How can I use the stove if I can't turn it on? I am beyond frustrated. I am looking to join a class action lawsuit. I appreciate any information regarding this.
We have had this Samsung range NX58H5650WS for 2 years and 2 of the front knobs have snapped off. The company said they would be happy to let us buy two more, at a ridiculous cost. However they would just be the same cheap plastic knobs that will break again. Also, the middle griddle sounds like a good idea but you can't use any of the elements when you are using the griddle.
I recently purchased a Samsung glass top range for our vacation home. After two uses, the glass top looks used and melted. The white painted ring on the one burner totally melted and there are rings from the pan I was using on the same burner. I cooked eggs, not really high temp, and it destroyed the top of the glass. I used one of the back burners only for that to look melted now also. I haven't gone back to the store yet, but plan on doing so. Have had the stove for EIGHT weeks and used twice!
We purchased Samsung range, model NE595R0ABBB in November 2014. 3.5 years later, it's fried. I am never buying another Samsung appliance ever again. We did purchase an extended warranty for it and it underwent a few repairs. The motor for the convection fan kept burning up, and now I am wondering if the latest incident is linked, because I believe the circuit board shorted out after reading about similar incidents online.
Last night, I was preheating the oven and before it got to temperature, it shorted. I was in the next room, and I heard a very very loud buzzing sound coming from the kitchen, like something was being electrocuted, and my kitchen lights were flickering. I ran into the kitchen and there was smoke coming out of the oven. Not too much smoke; it didn't trip our smoke alarm. I turned the oven off, and opened the door, and the bottom panel inside the oven was glowing red in the rear left corner. This was probably the most terrifying minute of my life. I am just so grateful that I was able to act quickly and nothing catastrophic happened.
I am glad that I was so close by to turn it off quickly; if I had been upstairs or outside, this could have been worse. I am sure it would have caught fire. As soon as we were able to, we pulled the oven away from the wall and unplugged it. There is no damage to anything outside the oven, though the back panel of the oven looks a little warped. I am not even going to bother getting this repaired; I don't want it in my home anymore. We purchased a GE and are awaiting delivery. Though I wouldn't be surprised if all the wiring is melted and other damage inside resulted from this.
Some of my other complaints with this range: I have had oven temperature problems since almost the beginning with this. I am also very disappointed that the paint around the top of the oven door (it's plain black, not a special finish) is flaking, and the paint near the stove backsplash where the vents are is flaking, too. The ceramic top has been stained since we first had it; nothing cleans it properly. Even water stains it. The seal around the edge of the ceramic cooktop is eroding. Anything deemed "cosmetic" is not covered under the warranty.
Only had Samsung stove for 1 year an stopped working. Wish I would have listened to my guy when I decided to switch all of my appliances out to Samsung. Purchased the Samsung 5.9 cu. ft. Free-Standing Electric Range with True Convection oven. Nothing no longer works but the stove clock. The stove top and oven stopped heating up. I did purchase an extended warranty. So we will see how this plays out when the technician shows up.
Appalled by the way Samsung and Lowe’s have treated me. My brand-new Samsung electric range did not work properly from day one! After multiple calls speaking with agents who attempted to have ME fix the issues while they were on the phone, Samsung reluctantly sent a service repairman to my home. C & E Appliances sent someone who admitted they knew "Nothing," about cooking. The first thing he did was blame me for buying a stove which offered the rapid boiling option! Secondly, he snidely stated, "I bet you never read the manual to your stove."
Both statements were untrue! I bought this stove as part of an appliance package. I purchased them for various reasons, but NOT one included rapid boiling. I have read the manual many, many times and worked with Samsung employees to fix the issues. The repairman explained that other people were having similar issues with baking; especially bread and cakes. He stated he didn't know anything about baking. He also told me he didn't know anything about simmering! According to the stove’s manual simmering occurs when your knob is placed on Low. (See pg. 35) My stove will not simmer, and my oven does not bake evenly. Since the repairman did not know why I needed to simmer I explained a few things about some of my favorite recipes. Most of them require simmering at a specific temperature. “Simmering cooks the food gently and slowly, allowing it to maintain its structure in ways that are impossible with boiling.”
C & E’s repairman advised me to preheat my oven for an extra 15 minutes prior to baking. He also said I should bring my rice to a boil on one burner, transfer the pot to another burner and turn the knob below the Low setting to simmer. I have lots of photos to prove his advice did NOT work. Samsung drew my complaints out with self-help fixes which did not work. Soon after the first serviceman left Samsung's 1-year warranty expired. Based on the recommendation of Lowe's salesperson, I had purchased a 5-year extended warranty, which turned out to be worthless. Lowe's sent me the exact same man to look at my stove! The warranty clearly states if Lowe’s or Samsung can’t fix it they will replace it. I have taken this matter as far as any of your companies’ phone systems will allow. Promises from those claiming to be corporate managers have been broken.
A 2nd repairman came out to investigate. He checked the brand-new pots I had purchased for my brand-new stove and they were fine. He had absolutely no idea what was wrong and suggested I use the back burners to simmer, or the warming center. Neither is possible. The smaller burners in the back are not large enough to simmer soups, stews, sauces or rice. According to the manual, and common sense, the pot or “Pan should not hang over the element by more than one-half inch.” (See pg. 37.) The temperature on the small warming center is not high enough to simmer, nor is the element big enough to accommodate a larger size pan. (See pg. 50.) I made a formal complaint to the BBB concerning C & E Appliance. Preparing a formal complaint to BBB for Lowe's and Samsung.
What a mistake buying Samsung... we already have replaced over range microwave as well as dishwasher and now have my range being looked at tomorrow!!! The oven is making a noise that sounds like a plane taking off! The ice machine in the fridge constantly freezes over and I have to use a blow dryer to defrost it to get ice made... Also it is very difficult talking to the Samsung Reps, they don't seem to have a clue what is going on with their products and I found the one agent very rude actually. I tell everyone I know not to buy this product!
I was cooking supper one night when I heard a loud bang and then loud arching sound. I ran to the kitchen to see a flame in the oven and my house filled with smoke - set the smoke detector off. Luckily it blew the breaker so the house did not catch on fire. When it cooled down we looked in the oven and found a hole had been blown right through in the bottom. Looked like it blew upward from the warming drawer. Samsung reaction - we will fix it but nothing else. It cannot be fixed. They do not stand behind their products at all.
My new stove was not working as it should. It took way too long to heat up to the correct temperature and the oven beeps that the correct temperature is reached when it isn't even half way there. Samsung sent one of their tech guys to repair it instead of replacing it. As the tech said he had "fixed" the problem Samsung now refuse to do anything about it. My stove is just one month old!
We purchased a Samsung stove 2 years ago. The other day we started the oven and blue sparks. Oven would not work after that. Called a repairman who came and checked. Said element was burnt out and would order a new one. 3 weeks later repairman calls to tell me that Samsung had discontinued this burner. Discontinued a stove burner and a 2 year old stove.
The Range was sold to me for 2,900.00. After install it malfunctioned big time. When lighting a burner all burners came on. Notified Samsung and HD and both gave me idiotic answers and I want a replacement from one of them. It is a piece of junk. There is actually no Stainless Steel on top and I need to turn exhaust fan on as it emanate Gas... Shame on both of you. Now I wait??? I WANT A REFUND. Model NX5849500WS.
Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didn't matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop.
The booklet says not to slide pans. I try not to, but of course you will slide a pan occasionally. I use the same cookware that I used on the others. I never had one scratch on any of my other three cooktops. Every time I use it I’m a nervous wreck worrying about scratching it. There is no reason to get another top because I do not want another Samsung. This is a very expensive mistake! And, I will be replacing it. I feel sorry for those who are stuck with their Samsungs because they can’t afford to replace them. Samsung ought to stick with televisions. I sure hope there is or will be a class action lawsuit. Extremely dissatisfied with Samsung range and it will be a relief to get rid of it!
Large burner (Samsung Induction Range NE58K9560WS) worked properly about three times then suddenly would turn off after about 3 seconds. First service attempt could not get it to work but if he traded out knob would work so was not prepared and had to return with another knob. Second service call different guy with different problems he could not figure out. Third call, original service guy who still could not get it to work properly so the same people they called for help each time said I had to use a VERY large heavy pot for it to work. I was not there. I heard this through my husband.
So supposedly the same pot that didn't work before now does work on that burner and my husband was supposedly EDUCATED about the proper pan size to use for each burner. Interesting as my old induction Kenmore never had a problem, and I could use any size pan on any burner. Well when I got home I tried the large pot on the burner but the scale on the knob was completely off. As I turned the knob it does not start until I get to simmer and it boosts to a 6, then the next notch goes to 9. Then 8, then to 4!!! It is suppose to increase incrementally from 1 to 9! So I call back to tell them the problem and I am supposedly in service call time out, as they clearly don't believe the stove has anything wrong with it. I am very frustrated and really wish I had never purchased this appliance. Did I mention that the service techs rely on YouTube like videos to troubleshoot and repair, and also call their tech support.
Cooktop is the worst I've ever had for staining, I've owned 3 and the other 2 were about 7 Years old before they started looking scratched and stained. This Samsung, the first time I used it, got a few drops of water on the hot spot and they stained right away, nothing takes it off once it's baked on, it has been used 10 times now, a few weeks old and the top looks worse than my 20 year old Maytag I just got rid of that still worked. Very disappointed.
I purchased Samsung electric range (model NE59J3420SS) Jan. 26, 2016 with all kitchen appliances all Samsung. Big mistake. Should have read reviews before purchasing. The range has error message that cannot be corrected according to manual. This is second problem, first problem was 9 months after purchase. The store where I purchased range will send tech out Mon. am for $100 to come out, then $60 every 15 min. plus parts and labor. I know I will NEVER purchase another Samsung product, I have told all my family and friends, now others have told me they also have had problems with all Samsung products.
Samsung kitchen appliances came with our house we bought. We recently wanted to use the self cleaning cycle for the first time. Set it and it started. Some time passed and it never beeped like it was supposed to, all the lights off. Turns out it won't respond and the oven door is locked and can't open it. Off to Google I go and what do you know - hundreds of people complaining about how Samsung ovens are defective and this issue has happened to LOTS of people. On top of it, they said Samsung is not standing behind their product and are trying to charge customers to fix this issue.
I thought this could not be the case, so I called Samsung and yes, it is the case. They want to charge me to fix a defective product - which, given we used this feature once and it broke the oven seems clearly defective. If anyone knows how to join or start a class action lawsuit please contact me. Obviously I would not recommend Samsung to anyone. Pity, they could solve this very easily, but are choosing the shady path.
Two years ago we remodeled our kitchen. The new Samsung over the stove microwave matches the new Samsung stove and has some nice features and I do like it, but it is starting to make a 'grinding' noise. It seems to have caught something from its big brother, the stove. This stove has all the bells & whistles..Looks like a cooks delight... That's a disguise.The stove really sucks. It cooks everything to hot and the smooth top is a ** to clean compared to my old Whirlpool smooth top. The top burners on the Samsung take eons to come up, and when they do it mimics Kilauea. It will not do a 'simmer' but slow boils. I end up cooking everything on the small burner rings, including big pots. I had to drop the oven temperature down 25 degrees to get the right results. I called the Samsung repair service. The guy told me there is nothing wrong with the stove. He must be a Democrat.
Recently, when I use the oven, the convection fan started making noise... It is now making a racket. I checked with an appliance guy and he said that he has seen Samsung stove fans junk out before and eventually seize on a regular basis... the cost to replace the fan assembly would be about $300-$375 bucks. I went on the Internet and found videos on 'how-to' replace the fan. I found an appliance parts website. My husband looked at the YouTube videos and is going to fix the stove himself. Never a Samsung product again. I understand their TV's are not very good either.
So we purchased our Samsung oven in Dec. of 2016 and did not have it delivered due to construction until May 31st 2017 and not installed until June, (was told by Best Buy salesman that warranty did not start until the delivery date, which was a lie) so two days ago when going to cook something for lunch the oven would not heat. Nothing. Nada!!! It hasn't been hooked up a year yet. Called Samsung and no help. Nothing. We are stuck having to pay to have it repaired or try to do it ourselves. Bought over 2000 dollars worth of Samsung appliances that day and no help from Best Buy or Samsung whatsoever. So mad!!! How can a stove go out that fast? It's not even used daily. Never again and I will tell everyone I know not to buy Samsung appliances. Just waiting for the Fridge to go next!!!
Purchased a Samsung Gas Range from Home Depot on June 28, 2015. We had the range approximately 6 weeks and the oven in the range wouldn't heat above 150 degrees. We contacted Samsung and asked for a repair. Service technician came out and replaced the circuit board with what I believe was a refurbished board. Not long after this repair we contacted Home Depot and Samsung to let them know that the oven was still not heating correctly. The oven was not reaching the selected cooking temperature. We told Home Depot and the Samsung Customer service we wanted the oven replaced. Home Depot said we had to deal with Samsung. A service technician from Samsung came out again and told us that the oven is calibrated to reach the temperature that we select. In other words, we had to set the oven temp. to 375 for it to heat to 350?
We again complained to Home Depot and Samsung and nothing was done to replace the oven, the oven purchased was an $800 oven. Now the oven will not heat past 150 degrees again. We contacted Samsung and they want us to pay for the repair. I explained that the oven never worked as it should from the beginning. Samsung said, "Your warranty is up." I said the oven failed on warranty and never worked correctly from day one. We are experiencing the same problem over and over with the oven. I have contacted Samsung at least 4 times and I am getting a run-around.
The case Number/Ref Number is **. It is obvious that the oven was a lemon and should have been replaced. If this oven has failed and never worked correctly this problem will continue. This oven should have been replaced. I have contacted Samsung and they will not offer any assistance. The stove is an inferior product. I wish I would have read the reviews for Samsung Gas Ranges. I would not have purchased.
We purchased our Samsung electric induction range in May, 2015. Within months of purchase we needed a service call. (Our last range - certainly not a Samsung - lasted over 20 years without requiring service.) We decided to purchase an extended warranty, which supposedly expires either May 18, 2018 or August 18, 2018 - certificate states former, person on phone said latter. I asked him to confirm, and to let me know cost of extending for another year, since I do not trust this product, and repairs and parts are expensive.
Without going into a further list of complaints, suffice it to say that I had to call three times - kept disconnecting (and these folks manufacture and sell phones) - they also ask for customer's phone number at beginning of conversation! - and the website is sales-driven, so I was unable to purchase additional extended warranty online. I could go on, but I will stop here - this company has already wasted too much of my time! I encourage anyone who is considering a Samsung product to reconsider!
Samsung Computers and Monitors expert review by ConsumerAffairs
Samsung has provided high-quality electronics, computer components and appliances for more than 70 years. Samsung engineers perfected microwave technology for the first home-use models in the early 1970s and their technology maintains that innovative spirit while designing modern cooking appliances.
Dual fuel: Samsung was among the first companies to offer dual fuel cooking appliances that utilize both electric and gas heating for flexible usage.
Curated product lines: Samsung maintains a small inventory of current models in comparison to other major brand names but dedicates itself to maintaining the highest quality in production and feature design for those models.
Technology: Samsung leverages its experience in consumer electronics to provide the latest in cooking appliance technology, including network integration and "smart home" design.
Affiliate partnerships: Samsung maintains relationships with a variety of brick and mortar retailers, giving buyers a range of choices for how and where to buy.
Easy warranties: Samsung allows customers to call directly or schedule an appointment online to quickly and easily resolve issues covered by the manufacturer's warranty.
Best for: Users cooking for one and users cooking for families.
Samsung Stove-Oven-Range Company Information
- Company Name:
- Samsung Computers and Monitors
- Year Founded:
- Korea Sout
- (800) 726-7864