Samsung Stove-Oven-Range Reviews

Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didn't even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didn't hit the glass and no I'm not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and that's not a great idea. It burned out the oven altogether. The oven will no longer work at all.

We purchased our Samsung #FTQ353IWUX stove 8 years ago. There have always been little problems, all happening after our extended warranty expired. Ie: the glass top cracked; cleaning cycle never completely cleaned the oven; now I have a problem with the oven light flashing off and on and snap/crackling/popping when I turn the oven on. Purchased from Lowe's. They gave me 2 repair companies to call. Neither will touch a Samsung. So, off to buy a new stove in the next day or 2 and it will NOT be a Samsung.

We have a Samsung Induction Range purchase in 2013. There have been consistent issues, but nothing as serious as last night. I was washing dishes when I heard a clicking sound. When I looked over at the range, the panel and burner lights were flashing. Within seconds there was an extremely loud pop and then major arcs and flames. Since our breaker box was in the next room, I was able to turn power off to the unit right away.

I am very unhappy with this "Samsung Oven" No#:(0D1NFDAH900088B), that I purchased in November of 2016, at Best Buy. I do homemade cakes for family and friends, each one I try to bake in this oven falls flat. It has been tested by Best Buy's technicians, and I still have the same problem. I have to go to my sister's house, because I can't bake a cake in my own oven. Not one cake that I tried to bake has risen properly in this oven. The oven is peeling and rusting on the inside and there is stains on the glass doors that will not come out. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN!!! UNHAPPY CUSTOMER IN DALLAS.

I have had my gas oven/range (NX58H9500WS) for almost two years. It has worked fine. Suddenly the gas burners were not running properly. Orange flames instead of blue. I had it checked and all of the burners are LEAKING GAS when in the off position! Enough gas, that when the gas man walked into my house with his gas sniffer running, it went off immediately. Thank God we have not blown up by now! I will contact Samsung, but it doesn't look too promising. A $2000 range only good for two years...garbage!! Never Samsung again...NEVER!

I bought a brand new Samsung convection range NE59J7651WS, and it is only 23 months old. I have only used the self clean function twice before, and before this cycle completed the control panel fried and stopped working. Now I have to find a repair company to fix this. I noticed there are hundreds of customers that have the same issue and I think it would be appropriate for Samsung be accountable for this issue. A recall should happen and if not a class-action lawsuit may be started. I'm all for that!! I will definitely never buy another Samsung appliance again!

My Samsung range is only a couple of years old and there have already been a few electric fires in the back panel, and now my range is fried! I called Samsung support but they were no help at all and just told me to call some random place in my city but gave me no details on what was going to happen, and offered no apology. The person I spoke with was rude, and neither of us could understand the other...

I bought my Samsung FE710 in February of 2015. Almost immediately after purchase, the markings on the top to show the level of heat required and the number of rings desired started to wear off. Secondly, a crucial knob to deliver heat to the biggest ring malfunctioned, displaying a red light at all times. When this happened the electric circuit for the house blew. When power was restored, the red light came on - constantly again. My phone call to Samsung took over 2 hours, mostly on hold. I gave them purchase date, serial number, model number, and their only advice was to phone a repair place in another city. The knob defect has now been repaired, and after some discount, I paid over $300 - for a knob. My other problem continues.

Model FER300SX. I bought this 4 years ago. First the front glass is edge to edge and we barely tapped it with a small pot and it shattered so bad I had to remove it all together. The glass top is nearly impossible to keep clean and the oven never quite cooked evenly. Now, at 350 degrees, thermometer reads 175-200 after 40 minutes. Bad mistake this was. Won't buy another appliance with Samsung on it.

I just logged in to see if anything had changed. I purchased the Samsung set electric stove, fridge, dishwasher, microwave and washer dryer. This was for our winter home and used only 6 months a year. So other than entertaining these appliances do not get used. After reading these reviews I'm feeling very lucky. After two years we are on our second stovetop that has exploded (and not covered by warranty). The top is so bad you can slice your hand open just by cleaning.

I purchased model NE59J7850WS/AA. It was not heating properly and I called to have it serviced. When the service tech came out he stated that they had several problems with this unit and that's just the way it was. He didn't even have a thermometer with him to check if the oven was heating properly. After using my own thermometer he made a few calls and replaced the entire board in the back. It's working better but does not heat evenly. The newest issue is that the glass top is really hard to keep clean. I've had glass top stoves before and never had a problem like this. We called service and was told if it isn't a manufacturer defect we would have to pay for the service call. I think the most insulting thing was she was trying to tell us we didn't know how to clean the cooktop. I will never purchase another Samsung product. I don't believe they are a quality product.

A week ago, I used the broil setting on my newly installed Samsung Double Wall Oven. Within 5 minutes, the oven reported "Overheating" and a C-21 error. The oven was VERY hot. Of course, I immediately called support since the oven was under warranty and only a little more than a month old. It took a week to get service from Samsung's authorized repair team - Dish.com. I was dubious when the service person started looking up repair instructions on his phone. (Only one arrived for something I knew would require removing the 265 lb. oven) After reading the repair instructions for a while, he decided he would need help in removing the oven and called for a second person.

When I bought my Samsung self-cleaning range with convection oven and glass door it never occurred to me that dirt could get between the double glass on the oven door. I have had ranges from other manufacturers with see-thru doors before and have never experienced a problem. The Samsung, however, manages to collect dust so that after three years I can't even see the interior of the oven. I had a Samsung repair specialist look at it and he said there's no way to clean it.

Purchased a Samsung oven June 5, 2016. Within 18 months the finish on the inside started peeling off. If you pull out the oven racks the finish is off, the bottom of the oven the finish is off. We paid $ 1700.00 for this oven and of course Samsung will not do anything, they say it's cosmetic. Regardless if it is cosmetic or not an oven should last longer than 18 months, unless it is not meant to be used for baking or cooking. And of course if the powder coating is peeling then the cooking temp, will vary which it does, have hotspots. Samsung does not care about their customers, they sell crappy products. Now I'm afraid to do the self-cleaning. Who knows what will happen.

We bought a package deal at Best Buy in December 2016 - a Samsung dishwasher, refrigerator, microwave and slide in double oven. In one year's time, 3 of the 4 appliances have broken and need expensive parts. However, the gas slide in range is by far the worst product (NX58K9850). After using the self cleaning feature for the first time, the oven over-heated and door locked. We have to pay $400 to replace the control board to get it to work again. After seeing so many similar complaints, I can't believe there isn't a recall on this oven. We will NEVER buy a Samsung appliance again. Wish I had seen this site Before I made my purchase!

I purchased this oven in Sept 2016. The self cleaning settings are for 3-5 hours. When I ran it on 3 hours previously, it did not clean the oven so this time I ran it on the 5 hours. About 3 1/2 hours into the process my husband and I noticed a very strong burning smell he thought smelled electrical or insulation. The ovens electronic control panel quit and the lock remains locked. I researching troubleshooting we found this is a complaint and the repair shop said it is a common issue that they repair frequently. We have not found out the costs to repair nor do we know the condition of the inside of the oven. This oven should be recalled as we have had sore throats since. We have found the costs to repair can be between $200 and $1100.

This gas range fails within a year!!! PLUS it has been a total nightmare getting service for Samsung products. I finally realize from other reviews their products for the home are subpar. Only 1/2 the oven has worked the full oven has not. Now I have a brand new range with only a 1/2 oven!!! It is my understanding from reading other reviews if you use the self cleaning feature it MELTS the buttons and the circuit board. BEWARE OF THE short lived quality of the Samsung brand for this kind of product.

Range NX58H5600SS: Bad experience with this range. I was smelling gas and I call my gas company, I have warranty with them. I was so mad because it's been over 3 weeks trying to resolve this problem, I spent like $800 on this range. They told me Samsung don't make this part any long or it's on back order. Now I think I have to buy a new stove. I will not be buying this brand. Customer service is horrible. I have this stove less than 2 years. I had another old stove which lasted over 20 years and no problems. I am very frustrated. Why would they discontinue a parts and the stove is still selling in stores.

I bought Samsung range electric cooktop about 6 months ago. Very unhappy with this product! It’s impossible to clean and the temperature settings are always on high. Very disappointed!! Don’t buy Samsung.

I bought a Samsung stove - cost over $1000 for dual ovens (when the slide in partition is used). It has always been ridiculously slow to reach cooking temperature - I have long since given up and just throw the food in and hope for the best. It's usually about 10 minutes to reach 350 degrees. The real problem started when I was broiling toast - happily I was watching it so when the back of stove caught fire I was there to shut everything down and hit the breaker. A huge circuit board caught fire and melted and destroyed all the wiring too.

Whenever I grill, broil, bake, meat or fowl on opening the oven door a huge cloud of smoke and fat hits me in the face stinging both my eyes and face. If anyone else has this problem please let me know as dealer (trail) and Samsung tell me nothing is wrong.

Warning! Do not waste your money purchasing this colossal pile of garbage (5.8 cu. ft. Slide-In Induction Chef Collection Range NE58H9970WS). It rarely bakes/cooks evenly and it will frequently and rapidly overheat causing your food to burn and ultimately fry the electrical panel. Upon calling Samsung the only assistance they were able to provide was how to spend more of my money on their faulty product. Samsung takes zero responsibility for what is clearly a common issue with these oven ranges. As it stands my options are to spend $$ on a new electrical panel and the cost incurred on its installation and the additional fix-it repair to stop the oven from constantly overheating, or throw the darn thing away. I'm going with the latter of the two. I will never purchase anything from Samsung again. If I could give is NEGATIVE STARS I would.

I bought the Samsung electric range model NE59J7630SG in July 2017 from Home Depot when they had the huge sale with refrigerator, microwave, and dishwasher. Before, I have been using a different brand electric range for years with no problem. After about 2 months later, I started to see white scratches in the middle of burner. It looked like some liquid residue right underneath the glass top, which I could not get rid of with cleaning. After 3.5 months later, one night, my mom used it before she went to bed, slept, and when we came out the next morning, we saw round shaped broken glasses on the cooktop which soon gave a big long crack across the burner. I called customer service asking for replacement (had 1yr warranty). They sent me a tech to diagnose, then they said they could not replace it because it's a physical damage.

I bought the top of the line model of Samsung because I enjoyed their refrigerator actually... However, the gas oven is a nightmare. I thought having the two ovens would make my life simple... No it is not worth the effort. The ovens do not heat evenly. Half of the food always burns. The other half undercooked. The self cleaner only melted the knobs on the unit. The oven is still not clean. No one returns a call. Bought it at Lowe's. No resolution there either. Please know bad product and don't buy appliances at Lowe's.

I have read other reviews and I am horrified to find that we are not alone in our experience. But what is even worse is that we bought our Samsung Range in late 2010 not because our 30 year old oven didn't work, but because I wanted a new sleek glass top. In Dec 2011, we also experienced the sizzling sound immediately followed by a loud POP and then black smoke and flames coming from behind the controls. After going the rounds with Samsung customer service etc, we finally got someone out to replace the motherboard at the cost of a service call for us because even though it had been just over a year, our product was out of warranty because it was manufactured 3 years prior to our purchase! Whatever!

I purchased and installed a Samsung Gas Range (NC58H9950WS) in Spring of 2015. I recently ran (Dec 2017) the oven cleaning feature, and now my display is not working. I've found many similar reviews stating their displays stopped working after running the cleaning program. The cost to repair this is approximately $1100 to replace both display boards (the range cost me around $2500 new). It would seem that Samsung sold us all a bill of goods by saying this feature is available on their range but in fact using the feature will make other parts of the range break down and require replacement. If you've had a similar experience, write your review!

This induction range/oven (FTQ307NWGX/XAA) was very a very expensive piece of equipment. It looks beautiful and high end, but it's a useless piece of junk now and ready for the landfill. Samsung has discontinued making two parts that we need to fix the induction cooktop. The circuit boards blew up and there are no replacement parts being made. Samsung doesn't stand behind their products. They simply told us "sorry". Sorry?! That stove was over $2000 and cannot be fixed! How irresponsible of Samsung! Not only is this bad for the consumer, but it's bad for the environment! I understand that things break, but the fact that there are no parts being manufactured to fix it is inexcusable. Samsung has lost a customer for life!

12/24/2017 My wife turn the oven on of our Samsung Range Model # FTQ3531WUX?XAA, about 5 minutes later heard two large "POPS". Wondering what the noise was went into kitchen to find black smoke billowing from the control panel. My wife came in about the same time. I pulled the stove away from the wall and my wife pulled the plug out of the wall. Flames were shooting out from the back side of the stove. Was able to extinguish fire and silence the smoke detectors. Luckily we were near or my kitchen, wall or entire house could have gone up in flames.

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called "SERVICE and WARRANTY" for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.

Bought my Samsung Stainless Steel Gas slide-in range #NX58H9500WS on March 26, 2016. Last week after the holidays on 12/27/17 decided to use the self cleaning oven for very first time (oven was only lightly soiled). I picked the short 2hr cycle since it was the first time using the cleaning feature. About an hour later noticed the display lights were all off and oven was not running. Oven door was locked. The knobs and display panel were hot. Waited for it to cool down for hours. Nothing changed. Luckily the stove top still worked! Called PC Richards for my extended warranty service. A week later the repair tech came and said he has seen this problem many times before and that it is a known design flaw of the range and suggested I clean the stove manually from now on! I couldn’t believe what I was hearing - after spending over $2000.00 on a new range I am supposed to clean it by hand?

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances after remodel the whole kitchen Dec 17 2017. And before we start making breakfast I went for run and thanks to God the rest of the family stay home in their rooms when smoke detector went off. They came out of the room to find out the range flame was coming out of the oven area (12/30/2017). My older son try open the door to put out the fire and oven door keep latch, neither stove nor over was used at the moment. Smoke started coming out of the control panel. My son was able to put up the fire by force door open enough to where he can used the fire extinguisher. We fortune enough. Thank God. If the house was empty the whole house could be lost. I cannot believe Samsung has not recalled this product. My hope is that someone doesn't have to die before something is done.

We have had our stove oven and microwave combo since January 2015. And in that short time our oven has broken 2 times and microwave just broke! It’s less than 3 years old!!! What happened to those stove and ovens we had for 8-10 years before they showed any distress?!! The numbers and info on the stove wiped off years ago, and now we GUESS what burner we are using and at what temp. Worst brand ever! Worst stove set we ever bought! Wish we did our homework and seen these bad reviews first.

In the first month we had the unit rewired. It still has problems baking. We have doubled baking times on my a batch of cookies. We have also had problems with our Samsung washer. It was a ticking bomb literally.

We purchased the top of the line Samsung free standing 30" gas range about two years ago from Best Buy and recently all of the knobs (5 including the center burner) started falling off. Looked at them. I can tell that the inside is cheap plastic and have cracked. We called and learned to replace them it's going to cost about $80 per knob so after tax and shipping fixing this thing is going to cost about $500. We paid just under $2,000 for this piece of junk. Buyer beware.

We bought this range, Samsung NX58H565OWS in October 2014. In 3 years of normal family usage, we have had to replace the thermal coupler twice. All the knobs that control the stove top have broken and the cast iron grates have even broken. In over 25 years of owning appliances, I have never had one that broke down in so many ways. Never had knobs or grates broken before and two thermo couplers??? To make matters worse, my local appliance repair company won't service Samsung, wish I'd known that before I bought it, lesson learned. I understand why they won't service this badly constructed stove/range. When I contact Samsung for help, the first guy hung up on me. The second lady just sent me to the parts department so that I could purchase all the replacement parts I needed. Time to buy a new stove, never again will it be a Samsung. Really disappointed!

We purchased the Samsung Electric Range Model NE595R0ABSR Oct. 2014. The convection fan in the oven stopped working. This also causes the oven temp. to drop. Contacted Samsung Consumer Support. I was told the item is out of warranty. They will not provide a part number or allow you to purchase the items to repair the issue. They do have preferred service companies aka sub-contractors. Samsung can not or will not provide an estimate on what the repair may cost. I'm in my 40s and remember appliances of my parents and grandparents lasting 20 plus years. I will NEVER purchase or recommend ANY Samsung appliance!

Bought this new Samsung Oven Range NE58F9500SS along with other new Samsung appliances and moved into our new home we built in March 2017. I cleaned the oven today for the first time (12/9/2017) and 2 hours into the cleaning process the display went blank and the oven shut off completely. I noticed a distinct horrible odor of melting plastic. Smoke started coming out of the control panel. The control panel melted from the heat. I have read other reviews on this same oven that have the same complaint as I have. I cannot believe Samsung has not recalled this product. My hope is that someone doesn't have to die before something is done. DO NOT BUY SAMSUNG.

Our new puppy likes to counter surf and has turned on the knobs several times but even before that we have done it ourselves by bumping into them. The most recent time caused a small fire. I am very upset. There are Zero safety devices that will fit this design knob. My only option is to remove the knobs when not cooking and it's hard to get the whole family to comply with that. This product (Slide in electric range model NE58F9500SS) should be recalled. I can't believe there have been so many reports of this and there is no fix and Samsung has done nothing.

After reading reviews (most were not good) I decided to buy this range (Samsung NE58F9500SS). While it IS beautiful, it lasted only 3 days before going into terminal meltdown. I cooked a turkey in it, the following day, I put it on 'clean'. It locked the door, heated up, melted something inside the control panel area, and never came back on. I won't buy Samsung again!!

In 2012, I purchased a Samsung microwave, electric stove/range, and refrigerator. During the first year, the control panel on the refrigerator stopped working three times. Fortunately, the refrigerator was under the one-year warranty, and Samsung paid to have the panel replaced each time. So far, I have had no further problems with the refrigerator. Within five years, the handle on the microwave pulled off. Within two years of purchasing the stove, the oven completely stopped working. The cost to repair was nearly as much as a new stove plus the repairman could not guarantee when the parts would arrive from overseas.

I have a Samsung Induction Range built in 2012. It's a model # NE597N0PBSR. It's an awful appliance. It's broken and the cost to repair it is at least $800. Samsung says I'm on my own. No warranty for their junk! Who can we contact to demand that they repair such an expensive item when it's so new? I certainly do not recommend that anyone bother with this appliance. Even if it did work it's very awkward to use.

Brand new Samsung range purchased a little over a year ago, went to clean a smudge off with a water dampened microfiber cloth and the black coating started flaking off of the front near the edge of the door handle. Called Samsung and they of course won't cover it because they consider it cosmetic damage! It's not cosmetic. It's defective! Never buy Samsung!!!

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but don't work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.

Our Samsung Induction Stove caught fire, luck we were at home, extended warranty company was no help had to go back to the place of purchase for them to put pressure on them to have someone come out in 2 WEEKS! I belong to a Chef's Guild. Believe me what we Chefs talk about will not help Samsung's future sales. For now no more Samsung products. They do not stand behind their products.

Bought all new Samsung appliances when we built our house. Stove worked well at first. Liked the rapid boil burner. Right after the extended Lowe's warranty expired, the rapid boil burner would go crazy. It was insanely hot no matter what temp you set it on. Burned everything you'd try to cook on it. Found the problem, replaced the part. Less than a year later both front burners are doing the same thing. Also used the self-clean oven, enamel came off very badly. It's so damaged I couldn't use it. Top and bottom of the oven look like someone took a grinder to it. Deep gashes. Flaking off. Since it's on the top it falls into your food. Noticed today as we were pulling it out to replace with a new range, oven actually has a hole in the bottom. Very expensive Samsung fridge is already starting to freeze items in the back of the fridge. Will never purchase another Samsung appliance. Great TVs, horrible appliances.

When baking cornbread looks done on outside and it took at long time to get brown but after cooling off and sliced it the middle was gooey. A couple of days later put Pillsbury Grands flaky biscuits in oven, used the convection option. Still the same thing. Well done on outside undone on bottom and middle. Yuck. I just purchased this oven Sept. 11, 2017. Do I need to adjust the temp or what SMH?

Purchased this lovely Samsung Range model NE58F9710WS in March 2017. I absolutely loved it. Great for just two of us using the top part and then using the whole thing when family were visiting. Today we had the oven on and there was a loud bang and the glass on the top had cracked and shattered. I am shocked after paying $1,965.58 on a stove to only last almost 8 months is shocking and it's a very scary experience. Has anyone else ever had this happen to them for this model number?

Model M/C FTQ353IWUX/XAA Caught on fire all by itself. We heard a loud pop (like a lightbulb breaking). My wife went into the kitchen and found flames coming from behind the clock. Stove was not in use and thankfully we were home when this happened or we may of lost our home. Called Samsung and after almost 2hrs on the phone we were met with "your stove is out of warranty, we will pay for the technician" but we would have to pay for the parts. The stove is a total loss. Other than smoke damage to our wall and microwave above it, we are ok. No more Samsung for us.

Let's starts with the nice "sturdy looking" knobs. The inside is a piece of plastic that breaks within a month. The NX58H5600SS convection oven is worse than a normal oven and takes longer to cook food. 4 short months after the warranty was up, it starts randomly beeping and giving me a -SE- on the screen. Won't even show the time. None of the buttons work even after all the troubleshooting. Troubleshooting for this code is just "push off button". Ok well the buttons don't work. So "unplug for 30 seconds".

Purchased NE58F9500S 05/20/2015. One month ago I smelled smoke and then felt a lot of heat from the panel and oven. Which were turned off at the time. Now only 2 burners work and we turn the breaker off when not in use, while we wait for our GE stove to be delivered in mid October. I will never buy another appliance from Samsung.

We enjoy cooking on our 5 burner gas range. It really fits especially when cooking larger meals. The food taste better when cooked on this stove. We normally have an electric stove.

Oven not heating - I have a Samsung FER300SX stove and when we bake something and set it on 350 it heats up to about 225 and what is so bad about it I have had the elements checked the board checked the temp sensor checked and still will not heat up. I have calibrated it time and time again still same problem. I guess they think if we sell junk people will keep buying junk. My first and last Samsung. There should be some kind of lemon law. I know back in the 70s if you bought a car and if you took it back for the same repair more than 3 times you could make them buy it back by the lemon law. Someone please just give me a hint on how to repair this and make my day.

We "upgraded" to a stainless steel Samsung gas range two years ago. I loved it at first... it was pretty and new, however at the one year anniversary I noticed that the bottom pan of the oven was cracking and peeling. I contacted Samsung, but alas, we were one week out of warranty but they would be happy to send us a new part for 79.00 plus installation. I said “No thank you,” because I might have to order a number of these because they only last one year. Upon cleaning my stove about two months ago, I noticed that the knobs are all cracked and one is broken... the plastic shaft (that is painted to look like metal) all defective. Probably due to the fact that they are in metal knobs… attached to metal shaft and the exhaust from the oven is directly below the knobs.

We bought a Samsung Stove Top/Oven last September. On July 31st, a regulator malfunctioned which prevents the gas from turning off. We immediately called Samsung, which (after several phone calls) said that they would give a full refund (instead of paying for the repair). That was their choice, not ours. After two days with no response from Samsung customer service, I called back and (after 40 minutes of hold time... which has been a pretty standard amount of time to wait) I was told my picture of the receipt didn't capture the whole receipt and was asked if I could take it again. I did, sent it into the same email I sent the first and heard nothing for 2 days. I called and (after 40 minutes of hold time) they told me they didn't get it. I resent it and then it was verbally confirmed that they received it and it was adequate.

The electric stove looked nice 2 years ago when I bought it. Black and stainless steel. Never buy this junk again. Oven made a pop sound and now won't heat past 150??? It's toast after 2 years! Their dishwasher at least lasted 3 years??? I'll never buy Samsung, ever. Their CEO, should be in prison for life without parole for fraud products???

My oven (NE595ROABSR) quit heating and it took over an hour to come up to temp. Read all the reviews here and decided to check the broiler which I don't use much, that does not work either. I am waiting on repair man but after reading all the reviews I assume mine will go in JUNK Pile after diagnosis due to all that will have to be replaced. I don't believe in investing more money if it is expensive to repair. I do use the self clean oven and that may have burnt out the modules/sensors. I will NOT Buy another Samsung stove. I also called SAMSUNG and they will not take accountability.

I purchased my Samsung electric range Model NE597R0ABSR in September of 2014 from Nebraska Furniture Mart in Kansas City, Kansas. Last week on 08/10/2017 the oven suddenly caught on fire when I turned the oven on. Nothing in the oven. The control panel read that the temperature of the oven was only 275 degrees. I just heard a clicking noise and then a small 'boom' and I could see my oven was on fire through the glass. Smoke alarm went off, and I got the fire out without getting hurt. The heating element in the oven had caught fire on its left side and was melted. The lens around the light was also scorched and then there was all the damage to the walls of the oven being scorched, the oven door glass was also scorched and damaged. I was very lucky that I was still in my kitchen when it caught fire or else I imagine more damage would have occurred to my kitchen and home.

There are numerous reviews of this unit stating that the stove burner knobs are poorly designed and can easily be turned on by casually bumping into them. I can attest that this is true. This is why we remove the knobs from the stove when not in use. However, it appears that my unit (NE58F9710WS), with knobs removed, turned on spontaneously and caused a small fire with paper items that were on the stove. There was nobody home at the time, and the damage caused by the fire was minimal. My range hood must be replaced, and smoke damage occurred throughout my home. It could have been much, much worse. So far, Samsung has been cooperative and has agreed to repair the unit and cover the costs of the damage to my home. I hope Samsung takes these claims seriously and provides an updated design that is less likely to cause fires.

On February 4, 2017 we visited P.C. Richard and Son and we replaced all of our kitchen appliances with brand new Samsung appliances. In July while I was cleaning the glass cooktop on the range, which we purchased for $800, I noticed it was cracked. The crack appears to have started on the Rapid Boil burner and extended in all four directions to the edges of the top. I immediately contacted Samsung support, fully expecting that the damage would be repaired as the range was under warranty. With just two of us in the home, the range is lightly used and well cared for.

Bought a $1800.00 Samsung range (NX58H900WS) 1.5 years ago. Within the first year I tried to use the self-clean function and the electronics blanked out - Unusable stove. They sent a repairman who fixed it. Just tried to use the self-clean again and the same thing happened. Looked online and this seems to be a common problem - but there is no recall. They only will stand behind the fix for 90 days. I am totally out of luck - customer service useless. Stove useless. Literally the worst product I have ever bought. Will NEVER purchase a Samsung product again. A company that does not stand behind its products and fix design flaws is not a good company to deal with.

We bought a model NE58H9950WS "chef's collection" slide in range in early 2015. It belongs in a museum, not a kitchen because it looks beautiful but is useless. Preheat the oven to 425*, put a tray of cold food in and an hour later food is still uncooked and temperature is down to 300*. Tried to cook a frozen lasagna that was supposed to take 1 hour at 350 and after 2.5 hours was still cold in the middle. If you cook something like cookies or a pizza it is OK because they have so little mass they don't "soak up the heat" but anything that weighs more than a couple of pounds simply overwhelms the oven's ability to reheat.

The worst stove/oven we ever owned. Purchased new fridge and stove, both Samsung and stainless steel. The range is NE595R0AB series. When water boils over, it stains. The oven has never worked well (convection or not), same batch of cookies but one tray might be done but 8 min later next is burnt or rare, hotter one side of even to other. Now the oven isn't working at all. In the short time since we bought these we are so unhappy, we can't believe how poor the quality is. Even the fridge, with the stainless steel. Just try to keep the stains from the fridge! It has stains from the cleaner. We hate them both and feel so ripped off. Wished we had read some of these prior.

Electric Range - My daughter loves to bake and cook and this range has been an incredible disappointment and frustration for her. We had a service man out before the warranty expired and he said it was working fine. It does sometimes but not always. It can work one time and next not maintain a temperature. I am extremely disappointed in the product and would never recommend it to someone. I also am disappointed with the service man as he had no idea what to do.

I have a Samsung oven Model ne9k3310ss with so called self cleaning steam option. It Sucks. I am 64 years old haven't had to scrub an oven with SOS pads for years. Cooked a turkey. Will not come clean. Purchased this stove Sept 2016 from Lowe's. It was 2 days before my daughter's wedding and my previous oven's element burnt up. So no reviews were checked before we bought this one. Lowe's sales rep told us good reviews it was in stock could be delivered the next day. Perfect. Used it for the wedding, except for the oven.

I bought the Samsung electric range NE59J7630 1-1/2 years ago. It has the worst range top I have ever used. It is impossible to get a low simmer on the front burners. It can not be turned down low enough. I had the temperature modular replaced once, but it still can not be regulated low enough. This is either a very bad design flaw or the glass is not thick enough. The suggestion was heavy clad bottom pans, which I was already using. This model should be recalled as I feel it could at some point cause a fire.

The knobs on this stove are easily turned on if you accidentally rub up on the knob. I have done it 3 times and my son has done it a couple of times as well. The knobs are located right at the front of the stove on an angle where if you accidentally rub or bump the knobs, it turns on. I have to make sure nothing is on the stove because it will burn the house down if we leave the house and the knobs are accidentally turned on. Very dangerous stove, shame on Samsung for making such a hazardous stove!

The old saying that he/she can't even boil water is true for anyone with this range. Samsung NE594R0ABSR, SN J0ZI7DCF801481Z. Glass cracked while boiling on Fast Boil element. Then the fun started when trying to get warranty support from Lowes extended warranty plan. They had to send out tech to take pictures to determine if damage was caused by abuse. (over a week for this) Tech confirmed not from abuse or physical damage.

I have purchase three Samsung appliance less than four years ago from Brault and Martineau in Gatineau Quebec, the stove (Model FE-R400SWS) was recently service because I have notice that the top of the door was rusting and had yellow burn marks. The hinges and door seal were replace under warranty job was done by Cosmo-Tech. The extended service contract was purchase from Brault and Martineau under Comerco Service Inc. in Laval Quebec. Comerco refused to replace the damage door because it was cosmetic and not covered under warranty. Brault and Martineau refuses to help because it is a warranty matter. I have contacted Samsung technical service department and they also refuse to take responsibility for the damage door. A new door part number DG94-00223E would cost $350.50. Unfortunately these are the facts and I will let you make your own decision. Thank for your time.

I purchased the Pro Series Professional Range in 2015 in November and had not used it yet at that point and Time. Ok now after 2 yrs The Burner the 18,000 BTU is not functioning well. The Flame shoots so high as it Pops and all other Burners want to IGNITE? The Touch Panel gets hot when not in use. It is really frightening since gas could Blow it up!! That Range Cost 2,100.00 Dollars. The surface is Not Stainless Steel at ALL... Liars. I purchased it at the Home Depot. They say call the Manufacture is responsible. Customer Service is Bad. Need new Stove now.

I purchased a black stainless steel appliance package and it's been a nightmare. Initially the stove was scratched during installation, so they sent me a new one. The new one sounded like it was about blow up and clicked and clicked. The lady said it was because it's cold in Colorado?! They swapped it out. Then there is the refrigerator. With the first one, the right door wouldn't stay open, so they sent out someone to 'fix' it. After he fixed it, the right door stayed opened, but the left one didn't.

My daughter turned on the stove. She then heard a buzzing, a pop, and saw smoke. I told her to turn it off and attempt to unplug it. My husband came home to unplug it and left it as it. I saw a white powder covering the internal glass, tiny pieces of glass on the bottom. The house was filled with a smoky (didn't smell like burning though). All the windows were opened to clear it. I started an online chat with Samsung. They told me to unplug it and wait for their people to come. That was 4 days ago. I have since had 2 chats and 2 phone calls with Samsung. Still nothing has happened. Last I was told that if I did not hear from them in 2-3 days to call back. That would be a week. Customer service has been unhelpful, unknowledgeable and a waste of time.

I got my NX583GOVB gas oven range 2 years ago and the knobs are broken by now. They were made with plastic material, now they charging $39 for each knob plus shipping. Call Samsung. They just cover 1 year warranty. Is unbelievable! It should be last for 10 years. Last time I get Samsung!

This is so unfair for the companies to be selling this piece of crap, I just recently bought a Samsung Double Oven Gas Range and it is more of a thin metal than stainless steel. Not even my cooking pots looks this bad or get scratch like this range. The same day of installation it got lots of scratches that can't be taken off. Out of nowhere scratches keeps appearing because of daily use. If you pass your fingernails it will leave scratches too and can't take them off. Sucks. Paid almost $3,000 and this is my 2nd week with it. It is a very attractive stove but you can't even get too close just to prevent from getting more scratches or else. Please if anyone knows is there anything out there that can prevent scratches let me know, thanks.

Did anyone ever hear of this happening... I woke yesterday morning early to hear crack pop noises in my kitchen. I was flipping scared thinking we had a mouse. So we proceeded to take the stuff from the cupboards out to check, nothing and I still hear the noise. So I'm home alone at this point and decided to get my shoes on and run and prepare for the mouse as I pull out the stove. As I pull out the stove and look behind I see sparks and a little bit of smoke. It's my STOVE SPARKING "Not a mouse." The sparks were coming right from the cord. How scary I almost was electrocuted or could have lost my house in a fire.

Never purchase a Samsung Range!!! - Ours broke a week after we had it. - Was repaired and since then it has broke 5 more time. Each time it was repaired except the current breakdown that has the range out of service for 10 days so far and no call backs from SEARS Service Department despite repeated calls with our new claim number. We have 8 months left on the extended warranty and are looking at replacing the range after just having it for under 3 years as this range is very poor quality - Samsung should stick to making TV's. Very disappointed in the service from Samsung and SEARS where we purchased this unit from.

My wife was warming up pizza in the oven and heard several popping/crackling sounds. She looked over at the oven and it was glowing orange from the back panel against the wall and smoking profusely with a burning electrical wire smell. She immediately shut off the oven and put the fire out with a fire extinguisher. This same thing has happened to multiple consumers and should be addressed by Samsung before someone dies. Great potential here to start a house fire and cause loss of life. My wife was lucky and happened to be nearby when this occurred.

On July 2016 I purchase all my kitchen appliances from Samsung at Best Buy. Unfortunately it's not a year of purchase and I had a very bad experience which I believe it's not fair for any consumer. First, they advertises that the appliances are stainless steel, which is not. It is hard to clean. On the range side the flat top is also hard to clean and it scratches easily, which it shouldn't happen due to the fact that that is a every day use item with multiple use. I don't accept the fact that they are saying that it is cosmetic and also is tear and wear before a year of purchase. I live alone and barely cook for this to happen. I'm very disappointed with this product and the way that they handle and washes off the responsibility of the quality of their products. This is not an item that costs $100 or less we are speaking of an item that the price is over a $1,000. Unfortunately according to them there is nothing to be done.

Bought a Samsung electric range (NE595R0ABSR) a little over 3 yrs ago and last week the circuit board caught on fire. Called Samsung about it and they told me that they would take care of the parts required, and all I had to do was pay for the installation from the contracted service repair. Now the third party service repair company told me that I had to pay for the parts and not the repair. The cost of parts a little over $430.00. Might as well buy a new stove and it will certainly not be a Samsung. Hopefully a class action lawsuit will come out against Samsung for their highly dangerous stove. I seen on a Canadian website that a few of them had the exact same problem. I will ensure that all Airmen under my command know what horrible customer service Samsung has and how dangerous their products are. I do not want any of them to have to worry about problems from their appliances when they are deployed.

I purchased this (Samsung Electric Stove NE58F9710WS) in October 2015. I just had occasion to use the self-clean feature. I chose the minimum 3 hour default setting. After the cycle was over and it had cooled to the touch, I was unable to open the door, and the display panel is black and won't operate. The technician told me this happens all the time; he has to install a new thermostat. He has to pull the stove out (it is a drop in so this won't be easy) to unlock the door from the rear of the unit. He advised to NEVER use self-cleaning as this will continue to happen. What a waste of money.

We bought a Samsung gas stove about 2 years ago for about $1200. Today we found out that we will have a nearly $300 repair bill for a new igniter in the oven. It seems that because we used the oven every day one or two times, the igniter was burned out. This is just incomprehensible to us! I also don't like the burners on top of the stove. Two are large burners with lots of BTUs. Both, one more than the other, send flames around even the biggest pot I own. (Think huge stock pot and a large 12" frying pan.) What good are BTUs if you always have the burner on slightly over medium even to heat water for pasta. This stove is very attractive, BUT it is "all show and no go!"

Bought top of the line 2 yrs. ago and unit is now unusable! Purchased top of the line gas stove/oven. After setting it to clean the oven will not unlock, control panel is out, this virtually controls all of the unit. Had to move unit out from wall, removed back panel to get the oven to open, control panel is still out. Stainless steel top is sooooo cheap! It scratched first time cleaned! What a piece of trash! We will never buy from Home Depot again and never another Samsung! Made in the USA for us.

If a 0 was available for rating I would rate Samsung with a 0... Never again will they have my business. I purchased my Range glasstop NE59J3420SS at Home Depot on April 2016. Not even a week I was cooking and heard a loud pop noise and removed my pot and saw that the glass was cracked. I immediately called Samsung and the conversation started nicely and was under the impression that they would fix it since the agent told me they would. I send pictures of the damage and of receipt of purchase. They told me they would call me... Never received a call from them. So I called a week later to see what was going on and they had closed my case because no pictures were received they said, which is bs.

We purchased this range in the Fall of 2016, Model #NE58K9430, with digital dials. There are several things that are disappointing. It is very hard to keep the glass top clean (this is not my first glass top range). Cannot use pot or pan that is not smooth on the bottom as it will scratch the surface. Consequently, I had to purchase new cookware.

Please do not purchase Samsung. iI has been a nightmare. The range has a delayed ignition and explosion in oven when gas goes into it. What a nightmare. We have been told it cannot be fixed by one technician and the 2nd time they did not even tell him about the oven and they sent him with the wrong parts even if it could be fixed. We have been told that Samsung will call. Never do. Finally got a hold of an assistant to the office of the President and the number they gave me when I called back was not good. You could not leave message. It just went dead! NEVER buy again. We are on third try. After this it is time to involve lawyers.

Purchased this top of the line double oven stove from Lowe's South location in June, 2017. On February 21st dropped a glass cover from a casserole. A short height (3") from the stove top resulting in the glass top shattering. The stove was still under complete warranty and nowhere did it indicate in the manual that glass tops were excluded in the warranty. Phoned Samsung and followed their instructions as to taking photos of the damage and when speaking with them we got the impression that everything would be repaired. As soon as Samsung received the photos they responded very quickly that it was excluded under the warranty. Nowhere on the warranty was there such a disclaimer. We will never buy another Samsung product again. We would not recommended this company as they do not stand behind their warranty.

Samsung stove burners are defective!!! Once burners are utilized on high, you cannot turn down burner to low to keep food warm - you must remove pan from burner, turn burner completely off and wait for heat to dissipate before putting back on low and returning pan to burner. You can't walk away for any length of time as pans burn on high!! I am buying a coil burner to cook on as All stoves are built this way. Make sure if you are buying new to get a coil or old fashion stove rather than glass top - although they look great and clean easy, they SUCK!!!

We bought this Samsung oven NE58F9710WS/AA from Lowes. This is our second one. Our first one had the same problem where the oven will not heat back up after we open it to put food in. Samsung refunded our money for the first one after sending out a service tech 3 times. We should NOT have bought another one as this one has the exact same problem. We are now getting the runaround from Samsung. I love all the features of the oven; however, if the oven doesn't reheat or maintain its temperature, the features are pretty much worthless. My wife has spent hours and hours on the phone with Samsung trying to get this resolved and with still without a working oven after a month of phone calls.

Installed in 10/15, have used self clean mode 4 times and the last one caused enamel coating flaking off. P.C. Richard's store said it's cosmetic and not covered by store repair policy. Called Samsung and for $100 they can come out and determine if it's cosmetic or working damage. Samsung Customer service stated, "if your food is cooking properly and you don't smell anything then there's no problems and you shouldn't be concerned." I told customer service, "you can't smell carbon monoxide but it can still kill you!" If their tech deems it a cosmetic damage then you owe for the call. Remember who pays the service techs check!!

Purchased my Samsung range from Lowe's April 4, 2016. It was delivered on April 9, 2016 and installed that same day. April 9, 2017 - Exactly 1 year since install (but according to Samsung, out of warranty), I used the self-cleaning feature. Within 2 hrs (the cycle was set for 3), the front display panel went black, and oven stayed locked. After trying to submit a warranty claim, and finding out I was 5 days past the "warranty", I called a repair company. The repairman told me "never use the self-cleaning option as this happens all the time, it causes some temperature sensor to fail and can burn out control boards as well. Lucky for me he was able to disable the oven lock. Again something he says they can't always do and then the door has to be replaced as well.

It seems Samsung only makes JUNK now. My new oven will no longer heat. Error code E27. Replaced the Temp sensor and still the same error. One of the burners stays on high all the time. My new 50" Samsung TV lasted 14 months and the panel blew. Phones and washers exploding. Why would anyone buy a Samsung product? Was told Whirlpool was the best bet or LG.

Crack in one of the burner tops. Called every day for over a week. Got the run around every time. Put on hold for hours. Was told I it was cosmetic damage but we couldn't use our stove because if water got in it would short out. It is only 6 months old and under warranty and they won't cover it. We are so frustrated. I would like to post signs warning everyone to stay away from Samsung. Company does not honor their warranties.

In 2015 we bought complete Samsung kitchen package along with washer/dryer from hhgregg. We've had problems with the other appliances but nothing like the stove. The hot oven light has continually remained on and the second electric stove top has just exploded. As the other complaints state it's the engineering of this product. We are retired snowbirds so the use this stove gets is minimal. Just contacted hhgregg who told us this is out of warranty so not their problem, won't be purchasing anything from them again. In fact, they wanted to charge $500 for a replacement countertop that is $263 online. We have rental units and have never had a stove break down after 2 years. Won't make this mistake again!

From last Thursday March 23, 2017 our Samsung stove got thermo cracked while doing cooking. Contact customer service. Sent them pictures of cracked glass of stove. Stove is manufactured in May 2016. We bought it few months back. They deny to send any help or tech to take a look. They said is physical damage and they don't cover it. Talked to their supervisor Mike.

We bought this top of the line electric slide-in glass top range and the oven never worked properly from the start. Difficulty turning the oven on. Once turned on, it does not maintain the temperature. Also the bottom element doesn't work, so some recipes don't get browned on the bottom. Those recipes I have stopped making. We have had 9 service calls and they are not able to fix the problem. The stove looks great, unfortunately I have ruined many meals using this oven. (We have a Samsung fridge in Arizona and we have had 3 service calls and they can't fix the ice-maker.) I will not buy another appliance from Samsung!!

Months of frustration with a ridiculous repair process. We purchased a Samsung electric range as part of a package of appliances from Lowe's for our home in Florida in July of 2016. We soon learned that the temperature in the oven was not being maintained properly. We found out that Lowe's would not replace and that we needed to go through Samsung for repairs. We have now have had repair people visit 7 times and have had all electrical components replaced three times. Meantime we do not have an oven that works and have wasted all that time dealing with repair people and service technicians at Samsung that do not have a clue. Hundreds of reviews have been written regarding the same issue with these ovens. I am ready to take part in a class action suit/massive recall effort to force the miserably incompetent people at Samsung (think Galaxy Seven Smart Phone) to take appropriate action.

Our Samsung Range NE59J7651WS has staining/streaking on the oven door glass that seems to be between the glass panes we purchased. The dealer says it is not on warranty. We purchased it 6 months with a 3 year warranty.

We bought Samsung fridge and stove and less than 3 years later we start having problem with them. Fridge was not making ice and not cooling stove. Oven not heating stove. Been repaired 2 times under extended warranty and month later same problem again. Never another Samsung appliance in my home.

Brand new Samsung Electric Range NE59J7850 (March 2017) dual door bake/convection oven FAILS at baking. Console says preheat done and it's off by 100 degrees. After another 20 minutes never reached temperature set for. Pizza turned out crusty on outside and raw on inside dough because the temperature was too LOW. Lasagna was ice cold in center after 2 hours because temperature was never attained. I did multiple tests on each oven and at different temp and none worked properly. Samsung has repair service come out and same problem... however when repair called Samsung there was NO fix for this problem. They apparently think it's no big deal. Just wait forever for your oven to maybe get to set temperature and then guess how long it takes for a recipe to cook. Fail.

I was cooking with my pot on the stove when I heard a pop. I removed my pot and saw a crack glass and indentation mark on my pot. The stove range I used on was the RAPID BOIL side from picture, which need to handle the temperature flux it experience. The crack surface has shattered glass and fine glass dust. I seen crack, shattered glass pictures due to physical damages on Consumer Affairs and other websites for Samsung stove and mine look nothing like that. It is clearly a material properties failure and an engineering mistake.

Purchased a stove in January, 2017. Stove top worked but not oven. The service man came and replaced the computer in the top. A day later did the same thing came back and replaced the thermostat. 3rd time replaced the whole stove. Now the second stove top does not work or oven. Going to return stove to store myself and pick out another brand. Would not buy a Samsung stove.

PLEASE NOTE: We bought this range at Sears, Rutherford Mall, Nanaimo, BC (ph. 250-756-4111). Store # 01823; register 122; employee # **. We purchased this range on sale for $3400 (regularly $4200) in September, 2016. We'd previously bought a gas range, and soon realized that - as seniors - we'd made a poor choice on the basis of open fires and safety. Sears was kind enough to exchange the range for a much safer Samsung induction/electric range. Although this range is still under warranty, Samsung's response to the problems we've encountered with it has been disappointing. Curiously, the model number of this range is difficult to find online; instead, other model numbers pop up.

We purchased a package deal at hhgregg in November 2015 including a Microwave Oven, Refrigerator, Dishwasher, and Gas Range. We are not at all satisfied with the range. We had the range service twice in August 2016 due to inaccurate temperature control. Each time they replaced the thermostat, and the also the control board on the second visit.

Samsung NE59K3310 Electric Range - Just bought it brand new from Lowe's and the oven never gets up to the set temperature. When the beeps ring out that it is at set temp we only get 200 degrees and wait for over 15 minutes to get to 335 degrees. We bought an oven temperature gauge to test it. I followed the factory adjustment procedure and increased it by 15 degrees. Now the oven takes 30min to get to 350 degrees but drops to under 300 degrees within five minutes and doesn't come back up. Before I called to get it fixed I googled Samsung ovens and find so many defective units. It's mind boggling. I have decided to return it to Lowe's and buy a GE, Whirlpool, Maytag or ANYTHING else. The other problem is the amount of pressure it takes to activate the controls. Being male with no fingernails makes it easier, but my darling has to use her knuckle to press to get enough pressure to activate the controls.

We bought the range about a year ago. The convection oven quit working 3 months after we bought it. We just used the regular bake. Now it doesn't work. It heat up 175 and doesn't get any hotter. It's a lemon. That is the last Samsung I'll ever buy.

We purchased a new Samsung Gas Range (top of the line!). Purchased the extended warranty as we usually do! We had the stove delivered in time to cook our Thanksgiving turkey in it! We were disappointed to find a 'glitch' that would not allow the oven to heat past the 'pre-heat' built in setting of 175' UNLESS we turned on a range top burner! We figured this out ourselves! We called Samsung for repair, and we're given a 'work order' and said 'someone' would call soon to set up a date to 'check it' out! Well it turned out that I had to call back as no one called me! They never apologized, but assured me that someone would call soon. Days went by and no call! The Samsung operator finally gave me the # for Lake Electric stating that they were an 'authorized' repair business for Samsung.

I bought a Samsung oven in Oct 2016. The temperature was not correct (less than what I set it) and I didn't know it until I put my turkey in the oven for Thanksgiving. Called Samsung & they sent a repairman. Temps were still not working correctly. Called Samsung again and the same repairman came out but said he needed to order a thermometer. 3rd visit he said it was working, but temps dropped about 25 degrees, then rose over 30 degrees. He said this is how ovens work. The oven is still not fixed but at the end of Jan they are sending another repairman. The saga continues. What a poor product and customer service. The warranty could expire by the time they fix it.

After reading Consumer's Report Magazine and choosing the top rated products, we went to Best Buy and purchased all three appliances at once. The Oven started smoking (first time used), filled the house with toxic smoke, burnt my lady's face. The microwave exhaust fan never turned on. All this happened within the first time we used the oven. The side by side refrigerator started leaking water and won't stop leaking (water dispenser). Samsung sent out repairman for the range-oven, ordered parts then came back out to finish repairs, tried to use oven again, oven went up in smoke again. SoCalGas Co. came out and RED-tagged the Range-Oven. So far Samsung has blamed us for all the problems. We had to hire an attorney to handle this mess. Samsung has problems with their phones, washing machines, ranges, microwaves, and refrigerators. I wonder what's next?

I purchased a package of Samsung appliances late July. On New Year day I was cooking on my glass range top. I heard a popping sound while washing dishes. I finish cooking. While removing the pot from the I discovered a crack in the range top. I called Samsung and pictures was sent and arrangements was made for Lakes Electronics to repair my stove top. On the day before someone was to come out I received a phone call saying the warranty does not cover my repair. First I was told the the pot on the stove was empty or the wrong pot were on the stove. Mind you the stove is still under warranty and I was looking when the stove top cracked. I will never buy nothing with this name brand. I wish I would have read the reviews first.

In less than 1 year the so called black stainless finish is peeling off both oven doors of our SAMSUNG ELECTRIC DOUBLE OVEN NE59J850 where the handles attach. Samsung calls it a cosmetic issue and will not address repair. The finish is tissue thin and simply comes off with a sponge. Last Samsung product in this house as we are also having trouble with two Samsung TVs.

Never ever buy a Samsung appliance. Had a Samsung oven and the water was boiling and then the oven top turned off and I went to turn the burner on again and sparks and arcing and loud booms and then smoke. It had burned the wires in the back almost clear through to the oven. Samsung repair came out and sent pictures and documentation to Samsung. They continually claim they haven't received them. Then another says they have and it is only cosmetic damage. It is over 3 weeks of trying to deal with them. Never, never buy Samsung.

My range stopped working on January 12th. I called Samsung. I was told there isn't a warranty and that they don't support their products for more than a year. If I spend a few thousand dollars on an appliance, I expect better. The person I spoke to was rude and short and basically said "tough". I know getting those calls from unhappy customers isn't always fun, but usually manufacturers of product take pride in their work and stand behind it. It is what it is.

Samsung Electric Range - My complaint is when you use the self cleaning feature, it burns out something in the control panel and requires a repairman to replace the part. According to the repairman it's the way it's made and was told not to use this feature. How silly is that? Why buy a self cleaning stove and can't use it??? I tested it again while still under warranty and it did it again for a second time. I am calling Samsung for a full refund. Either way I will surely be running the self cleaning feature more times before the warranty runs out. They will be paying the repair people as much as it takes until warranty is out.

I was cooking dinner on the cooktop. I looked down and saw that the front glass of the oven door was completely shattered. One front element on the top was on medium heat as I made dinner. I had not used the oven in several days. I had not banged or even touched the oven door. Is it still safe to use the cooktop? We immediately went to the electrical box and shut off the breaker as we didn't know what had caused the glass to break when there wasn't any heat in the oven. We have called Sears and they will send out a repairman sometime in the next 24 to 48 hours. In the meantime I am without a stove and will have to use the microwave or barbecue to prepare meals.

When we moved from a townhouse to a condo we purchased all new appliances, one of which was a Samsung induction range. The range was delivered in August 2016 and we finally had it removed in December 2016. Over that time we had to have three on site repair visits and would have had to have a fourth if the unit had not been removed. The stove top worked fine until one day we heard a loud pop and a fuse blew. Two of the burners had to be replaced. The oven was a disaster. It did not work more often than it actually worked. Most often what would happen is that we would put something in the oven and then the control panel at the front of the stove would stop working. No amount of touching of buttons would make the thing work.

After months of trying to get help for my oven, all I got is a bunch of runaround, transfer call to someone else game, pretend to not have received pictures. The final straw was when I got the last email saying that physical damage is not covered but technical is covered. I about lost my mind!! This person claimed that he had not received my photos and I agreed since they were returned to me due to the large size. So before I sent him the evidence this final time, he had already magically seen the pictures! It went from "I don't have your pictures, I cannot enter coworker's email account" to "retrieve them along with the purchase order for proof."

SAMSUNG DOUBLE OVEN CONVECTION RANGE NE59J7850WS - After a kitchen remodel last year I updated my appliances and since we have such fantastic folks at our local Lowe's store, that is where I went to buy them. First time in 20 years. I am sick that I had to do so now that I have had to experience complete failure in my new products. I went through 5 new stoves and returned them for one reason or another. Lowe's was amazing in their desire to be sure I was satisfied. I eventually settled for the Samsung because I thought the small oven and the convection feature would be good.

On Oct 12 of this year I bought a Samsung Self-Cleaning Slide in Convection Range Model Number NX58H9500WS. I normally keep it clean manually, but decided to try the self clean option a week ago. After it heated up, black noxious smoke was billowing out of the oven. It was setting off all my smoke alarm, and spreading black soot everywhere. I shut down the machine from the electric junction and opened all the windows. I believe if I hadn't thought quickly it would have set fire to my apartment. I called Samsung, and they came here and inspected the machine, and voided the warranty. How does one void a warranty on a machine that was obviously defective, and could have caused a house fire?

This company is the worst company to deal with as to warranty issues. Absolutely the worst company in the appliance business to deal with if you have a problem. They only say no. Do yourself a favor. Buy a different brand. You can't speak to the same person twice. They transfer your calls all over the world. They lose the documentation you send them, tell you one thing then renege. The glass top ranges develop cracks then they tell you it's cosmetic. I had a GE glass top range 15 years and the top was still perfect when I got rid of it. Run from this company!!!

Hate the stove, definitely not worth the price. GE products far surpass. I have had nothing but problems! Like everyone else you can't keep the ceramic top clean or free of blemishes if you try to polish it, it will permanently take the shine off. The oven is off by 25 degrees and had to be recalibrated - why do I need to play tech. Mind you, I live alone and barely cook the other day opened the door there was one screw missing on the hinge and all the rest were loose. Spent hours on the phone. They explained it was out of warranty so sad too bad! Who would ever think to check screws when you buy a $800 range. To top it off they couldn't be bothered to send me a simple screw. My suggestion is go to store, buy a oven thermometer, see what your oven is putting out then recalibrate your temp yourself, you will have much better luck if you have bought 1 of their LEMONS.

We bought this double range in 2014. On Jan of 2017 we were moving the range to have a new floor put in. When the floor was done we moved the range back to where it was and plugged it in. When we did this it blew the breaker. We then shut off the electric and checked the range. We could smell smoke from the back of the range. We took the back of the power cover off and found the black plastic clamp that holds the wire to the power cord let go and the wires hit the cover and shorted out the range. I was told that there was nothing that could be done. I feel this is a serious safety issue and it could cause serious problems or fire. Will not buy another.

I have had several stoves over my fifty-five years of marriage. The Samsung is the very best. It's a flat surface top that cleans very easy. The self clean oven works very well. It has a choice of regular oven or convection. I really like the convection oven. It cooks very well and evenly cooks every thing.

I bought the NE58K9500SG, slide in range in Nov., I would like to report a safety issue. The knobs on the front are too easy to turn. My husband and I are constantly turning the stove top on by accident with our body while reaching to the back burners or the cabinet above the stove or the microwave. We have young grandchildren in the house from time to time and I am worried about it. While we were hanging a backsplash the stove top came on and we weren't aware of it. I really don't know what to do about it and I'm trying to adapt to it. I love the range but I'm worried about the safety of it. I can't give this a higher rating because I feel it's just a matter of time before something worse happens. I have contacted Samsung support to let them be aware of the design flaws and I will update my review when or if I hear back from them.

I have had my appliances less than 3 years. The handle on the refrigerator and microwave both came off. The Samsung name logo came off on the stove. The instructions in the manual said "don't clean the logo. It may come off". Whoever heard of not cleaning your stove. Currently I need to replace a knob on the stove which will cost $38 + shipping to replace. This is a plastic knob. I have talked to customer no-service who had said since the stove was over a year old they could not replace it. I will never buy a Samsung product again. I have never had to replace a knob or handle on any of my previous appliances. Think hard and long before you buy a Samsung appliance.

I had my stove 2 years. Laid a lid on the top and it exploded. Samsung won't do anything about it. What a poor company. They don't stand behind their products. I've already had to replace microwave because it kept shorting out and they said it was just out of warranty. Never buy a Samsung.

I like the fact that that you can have two separate oven space with two different temperature settings or one large one. On top of the range are 5 burners & each one is a different size. The middle long burner is nice for a griddle. It would be nice if one of the smaller burners was up front. The large burner is a real power house & I seldom use it. When I do use it, the low setting is plenty & sometimes still too much. The oven door window is large enough to see in either top or bottom oven. The black top is hard to keep clean & with any stove the front knobs get splattered with grease but they come off for easier cleaning.

This has got to be the worse oven range I have ever had. It doesn't heat to the right temperature. Called service in and they replaced the circuit board to the stove and it still doesn't heat to the right temperature. The service guy says, "Well, that's all we can do." So I guess I out of luck. Not much use in calling Samsung because they just give you the runaround. NEVER going to buy another Samsung product in my life, EVER the worse. Don't buy their products.

I recently purchased a Samsung gas stove. When I received it the bottom interior panel was defective. There were lines in the finish. I used the oven three times and the finish started to peel off of the stove. I put in a warranty claim and the claim was found to be physical damage and not covered. I paid $3600 for this stove. The defect is not physical damage. Even if it was the finish should not be peeling and flaking off after three uses or not at all! Samsung refuses to send another technician out to document the damage properly. The first technician could not take a decent picture to show the defect or the peeling. I could have taken a better picture myself. I would like Samsung to come back out and properly document and resubmit the claim. Three oven uses and the finish is peeling off! I thought Samsung was a good name. Apparently it's not. The smell of the finish burning off the bottom panel cannot be good to be breathing in.

While baking at 375 degrees and standing in front of the oven I heard a loud pop, and then seen a lot of smoke coming out of the top rear behind the clock and program panel. From the smell, it was obviously an electrical fire. The circuit board and connectors burned up. Luckily I was close by and able to unplug the stove. Stove is completely inoperative and is only 6 1/2 years old. I never had any problems until now. I was able to unplug the stove so I do not know if the fire would have continued. Dangerous fire hazard. I wonder what would have happened if I was not home and my granddaughter decided to cook a pizza. Out of approx 40 comments I have read, three of them mentioned the same thing happening to them.

I purchased this about 16 months ago. Loved the ability to make it into 2 ovens. Unfortunately even though it's a self cleaning oven it got too hot when it cleaned the oven and fried the electronic board, so I paid 475.00 to fix a almost new stove. Sounds like over heating stoves and phones is a major problem for Samsung.

Dangerous and scalding to the touch (on the outside) on self-cleaning mode, melted my cupboards on both sides of the range. Of course Samsung will not acknowledge that there is a problem with this unit doing this. Leon's Furniture (where I bought it from) will not accept any responsibility either. They (Samsung) is now telling us that the consumer needs at least 3 inches on each side of the range for clearance (who in the heck would build an opening that huge for their range and it would also be aesthetically ugly) and how stupid would that look for a slide in range (the glass top would not sit on top of the counter then??). Then the next excuse is that you should pull your range out every time you self-clean... really?? (Not with my bad back!) Strange that in every distributor that sells this range such as Lowe's, Home Depot, Leon's that their display models do not have a huge 3 in gap on both sides of the range, can you say FALSE ADVERTISING!

Samsung induction electric range model #NE599N1PBSR - almost immediately this stove top was causing grief. Purchased in Spring 2014 before summer I had placed a call to Samsung to report the problems. I was appeased by the customer service person who declared it was my pots. I had purchased very expensive induction pots and the problem still persisted. I had induction pots as soon as I bought the appliance. I thought they might be inferior. It has continued for 2 years with no solution. Samsung has "no record" of my problem. Over a month ago Samsung's repair person came to investigate - has been 6 weeks, no callback, I have placed 3 subsequent calls, no callback.

Purchased a stove and refrigerator in June. Have already had 5 service calls on the fridge due to an error code that keeps popping up. Last week I used the self cleaning feature on the stove. Once it ran through the cycle I noticed the control panel was not working and the stainless was brown. Called Samsung Galaxy who put me in touch with service quick. After I called and left a message and waited 2 days. Another week for the appointment. The service tech never called to confirm and I waited all day. He arrived and change gedanken out a part but the cosmetic damage was not repaired. He had to call Samsung to get approval. Now he has to come back for another service call. Horrible service department.

Samsung doesn't believe in customer satisfaction, they don't take responsibility of their faulty, defective products. Doesn't even bother to get it fixed even if it's a safety hazard. Bought a gas cooking range year ago, gas is leaking from somewhere inside the oven. They have a worst customer service. They want customer to spend money on repairs, seems like, they are making money from there as well.

We bought the Samsung double oven glass top electric range in January 2016 for a bargain basement price of $1719, plus tax. Because they discontinued basic black we had to get the black stainless. In November, while wiping the upper oven door with a damp cloth some of the black stainless finish peeled off. I called Samsung Customer Service, if you want to call it that. They asked me to send a picture of the damage. They got back to me and called it consumer wear. I said, no it's a defective finish.

Worst stove range, and worse part is that Samsung won't do anything, the grills are made out of cheap materials and Samsung knows but they try and make you believe that you don't know how to clean them, plus the grease bakes on the grill and won't clean.

Looks great at first but after only a couple uses the surface is scratched just from using paper towel and multi-purpose cleaner. Stove is truly difficult to keep clean. I am now using microfiber and stainless cleaner. The steel seems to of lower quality than our GE appliances.The other issue is when either front gas burner is on lowest setting flames are too high and will burn if you are not careful so, you are the forced into using back burners as they are smaller and stay a true low heat.

While baking Christmas cookies a buzz, pop, smoke, then fire broke out of the top rear behind the clock and program panel. Put it out with a fire extinguisher. Scorched the wall behind stove. The circuit board and connectors burned up. Luckily we were close by. Stove is completely inoperative and only four years old. Second Samsung appliance that failed in just a few years and had to be replaced. Fridge had to be replaced due to continued failure and expensive repair. I will never purchase Samsung products. Dangerous and fire hazards when it comes to electrical parts.

I bought a Samsung Range under a year ago and have been having problems with it ever since. When using the oven, it heats my cabinets, knobs, walls, over the range microwave, and exterior portions of the range to over 160 degrees. When using the oven the stove knobs are too hot to even turn on the stove top. We called Samsung and they immediate sent out a service technician. The tech said the area was getting extremely warm but the range was working properly. We again called Samsung because we are unable to use this unsafe product in our home and they were very rude and not concerned about our safety, but agreed to send another tech out. Second tech, said it was getting warm and that’s how ovens work and left. I know for a fact that this is NOT how ovens work.

We bought this range in Feb 2016, and it has not worked properly since the beginning. Their service desk is designed to discourage callers. For example, they keep asking me the same questions I have answered numerous times. Is there any recourse?

I purchased the entire black stainless kitchen set Refrigerator, Stove, Dishwasher, and Microwave. After 3 week of use on the stove my wife made corn on the cob, she did her normal way of making the corn of a large pot to boil the corn in. Well some of the water boiled over which is a normal thing that happens when cooking. We didn't think too much of it since we have been cooking on a glass top stove for over ten years with our old Ignis Stove. My wife went to clean the top the next morn and she found where the water boiled over the glass pitted or pop little holes in the top.

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover "physical damage". Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.

Samsung Flex duo range NE59J7750WS - I wish I would have found this site BEFORE I purchased this range. In theory, this was everything I wanted, replacing an 18-year old Maytag. Plugged this range in and the flex duo range doesn't work! Keeps showing error code C-20. Samsung said because we installed it that it wasn't covered under warranty. Nowhere in the literature does it say that. I called Sears and Samsung multiple times in two days. If I plugged it in and the rest of the machine works, it's not me plugging it in wrong! Samsung's customer service, or lack thereof makes me wish I could return this and put my old rusty one back. Don't buy from Samsung! Especially if you plug it in yourself! How ridiculous! I feel like I've wasted $800, and will need to purchase a simpler model in the future. I used to love Samsung, but this fiasco ensures I will no longer buy their products.

Like many dissatisfied and cheated people... My parents' range top cracked with a loud noise last night (while everyone was in another room of the house) breaking the stove top, literally just a month after the one year warranty expired. This is ridiculous! That a company can get away with this! Hundreds of dollars down the drain and now they are forced to purchase a new one!? Or perhaps replace the specific part for two hundred dollars and just hope it doesn't just keep happening? Which clearly it will with all of the people having similar experiences.

Bought this stove in 2014 from Brands Mart. Had trouble cooking and baking with food burning on outside and raw on inside. Had technician once during 1st year and 3 times under useless extended warranty. They kept saying nothing was wrong but when they pulled out the stove, my cabinets were burned. Complained to Samsung and have talked to over 15 people in customer relations. Uploaded pictures of burned cabinets, estimates to repair cabinets, receipt of stove and estimate to replace it as advised by Angel ID **.

We purchased our Samsung Induction range in Jan 2015. Within a couple of weeks we got an error message which made no sense but nothing on the range worked. As this was under the one year warranty I called Samsung. After several days and several calls I was informed there were no Samsung certified repair people within a three-hour radius. I called Calgary and was told by a Samsung certified repairman they get calls from all over the province but will not leave the city. I returned to Sears where I purchased the range. They were willing to replace the range but asked if I would allow them to arrange their service people to come out, which they did. No stove for three weeks as the entire electrical panel had to be replaced. Fortunately at this time I purchased five year extended warranty through Sears.

I can't say enough how horrible our experience has been with these products. Refrigerator doesn't get cold enough, ss finish is terrible, microwave fogs up on glass in door and told that's normal. Range has been a nightmare. Electric stove top is terrible, uneven heat, burns, no heat, burns, no heat. Info panel sometimes lights up half, meat probe does not work, oven door locks on its own. Called for repair. Replaced info panel. Now burners turn on by themselves to high heat! Had to pull stove out and unplug as it would not turn off. One side of panel gets burning hot. Too long of a list to go on.

Bought brand new Samsung electric range in summer 2016. Immediately noticed loud clicks when oven was on, oven makes 6-7 loud clicks per minute. Called Samsung for warranty service. Samsung refused to dispatch a technician unless I agreed to pay for the call BECAUSE it's normal! That's right, making approx 400 loud clicks per hour is NORMAL. This is the worst appliance and service I have ever experienced.

Don't buy Samsung Ranges. I brought the chef collection 30" last year and within two months had to exchange it for another. After four technicians later and new computer boards, they finally replaced it with a new one. The range would go on by itself and the only way to shut it off was the main switch in the basement. So far so good until one day I was making a sandwich for lunch and heard this loud cracking. I didn't know where it was coming from so that night when I started dinner I realized it was the cooktop that cracked. I wasn't using it, the range was off. This is most bizarre. How can this happen? Well I looked up on this consumer site and apparently I'm not the first person. So there's got to be a defect right? Maybe a recall is in order.

Bought my glass top stove the beginning of this year. Sat a pot 1/3 full of water on top of it and the glass top just broke. Called Samsung. They immediately said it's physical damage and it is not covered under warranty. I tried explain that we didn't drop or intentionally break it - customer service just says it's not covered. Bought this for $700 and 10 months later it's a piece of garbage!!

Not enough clearance head room was allowed in storage drawer for pot lids. It looks OK when looking at drawer at the store but don't get fooled. Half the time it's impossible to open because it gets jammed because of handles. One lid up, one lid down etc. If I knew that issue I would never have bought this stove.

When the oven reached its temperature the back panel burst into flames. I called Samsung and they said they will pay for labor. We need to pay for parts since it is 5 years old. I think if an appliance goes on fire in your home they should make good on their products. I will NEVER buy another Samsung item and will share my story with whomever I come in contact with. We also needed to pay for an electrician, which was recommended by the fireman that came to my house.

Purchased samsung oven last year. Noticed paint peeling on glass top after a couple of months. Called Samsung and had a ticket for someone to come out to look at oven. Repair place called on day of service advising they would charge service charge since this is a cosmetic problem. Service place said if samsung admits this is not cosmetic then they would not charge. Called samsung back, talked to Shawn service manager. He advised this is a cosmetic problem when paint peels off of glass top. I have had other glass top stoves and never had this problem. This proves this product is a piece of ** and the glass top will peel no matter how you clean or take care of the product. I will not buy another samsung product.

I got this stove in 2012 and had purchased extended warranty for 3 years. The stove was okay performance wise but scratched too easily. I had other glass cooktops that looked better even after 8, 9 years while this one got all scratched up. And three weeks back the glass top just burst when I was cooking. Thankfully the shards of glass held intact and did not fall in. As per my manual the glass top was covered for 5 years. I call extended warranty that had expired and found out that this was common occurrence with samsung stoves. I register a complaint with Samsung customer service and as per the guy who spoke he will send a service tech to inspect cause as it was still under warranty. I was asked to email pictures which I promptly did.

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.

Horrible. Everything people are saying here rings true. I had trouble with the electronics panel from Day 1. The timer would not turn off properly, and Samsung did finally send a tech, who did nothing. A year in, I was baking and was unable to shut down the oven because the control panel wouldn't work. I had to throw the circuit breaker to get the oven to stop broiling! I believe I figured that the problem is that the panel gets nuts when it gets too hot since it was ok after the oven cooled down in 15 minutes. Some oven --- aaaaargh!

Samsung digital stove model number-joz17dcc600113x - Where do I start? Very first month, it had to be repaired. By the second year, the circuits would make a popping noise. Few weeks later, completely fried, no pun intended. Horrible!

Purchase model ME21H706MQG 2 months ago. I am a very careful cook and wipe as I go but this glass top is impossible to keep clean. I use glass top cleaner and the marks will not come out. My old Maytag of 20 years looks better than this. Very disappointed.

Follow up; my frustrating experience with all of our Samsung appliances. Stove Model NE58F97. Fridge Model RF267. Washer WF 328 and Dryer DV 328. Stove has a previous review in Feb. The amount of issues with this stove warrants action by consumers. Doesn't cook! Burns, dries out, undercooks food and anything with fat under high heat will be sucked through the convection fan and turn into a smoking mess. Will not broil anything, try and broil a steak, you'll be sorry. The only way you are going to bake a potato is to place it directly on the lower stove element and turn it once. That's how bad the cooking is.

I bought this stove in 2014 and have had nothing but problems from the start. The model is NE58F9500SS. We had a glass top that was 20 years old so we wanted an update. Nothing wrong with the old stove, the glass top was still in fantastic shape. Had the Samsung a couple of weeks and it started showing major scratches. Very upsetting but accepted that I made a bad choice. But the amount of times I've turned the stove on just by walking by is unacceptable. Tonight our house could have burnt down. NEVER leave anything on the stove, I had an oven mitt on the stove, never thought anything of it, 2 minutes later the mitt is in flames,so scary. I will always have the knobs off when l am not cooking. I just can't trust it. Please stay away from this product especially if there are children in the house.

Samsung FE710DRS/XAA Range. This range was built-in 2011 and we bought it in 2012. For the first year, it worked fine. Unfortunately, within a week or so of the warranty ending, the center element of the three element right front burner stopped working. Per Sears: We had to replace the front element AND the burner control switch, since one of them caused the other to stop working. In other words, the Sears technician didn't know which came first, the chicken or the egg! But! They were both bad! Unless! As he then added, "Unless the controller is defective, in which case you'll have to replace it too!" Cost? Over $400. We decided to live without the center element, after all the middle and outer elements were working fine.

Glass top has cracked or broken - now 3 times now I have cooked so it maybe 30 times in this first year. DON'T BUY. At this point my 4k is gone. I want this garbage out of my house now.

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the "self-clean" mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged "out of warranty" service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.

In Sept 2015 I bought a Samsung NE58F9500SS slide in electric range. Within 2 days we noticed cracks on the glass cooktop which kept spreading. Went to Lowe's, where I bought it, and showed them pictures. They immediately replaced the bad one. It is 11 months later and I have the same problem, cracked cooktop. I called Samsung as it is still on warranty. Tech came to my home and told me he thought it would be approved. He showed Samsung a video of the stove in real time. Without any dialogue Samsung denied the warranty saying it was customer abuse. I have 4 other Samsung products but this will be my last.

We purchased a Samsung glass top stove. Yesterday, as a saucepan simmered on the front, left burner the glass over the right rear burner exploded. I had purchased an extended warranty at the time of purchase, so I contacted HH Gregg. The service people came but could not say why the glass broke, so they ordered a new glass top. Since they found nothing wrong with the stove, is it going to happen again. It was fortunate - no one was injured.

I purchased this dual oven convection range in July 2015. I have read the manual for tips on how to bake properly, no help. I attempted repositioning racks for regular baking, convection baking. Nothing mattered. Biscuits are burned on the bottom and white on top. Angel food cake was overdone on one side and not done on the other. Cakes are a flop. I love to bake and have baked successfully for fifty years.

Samsung range/oven Model NE595R1ABSR - Upon contacting Samsung service due to a sensor failure in my top oven, I am told that there is no certified service provider available within three hours of my home. Although my parts are supposed to be under warranty, I was told that they had no information on my ability to obtain a sensor and do the repair myself. Because I now have smoke coming out of the control panel when I bake in the lower, and because the lower oven is making the same sounds that the top made just before going out, it looks like I will have to replace the range. I won't make the same mistake in purchase. I won't buy from a box and I won't purchase Samsung.

Major problems with Samsung range model NE59J7750WS/AC Duo-Flex - If this range is "working up to the specifications of the manufacturer's design" then that design is flawed. One flaw is that there are no vent openings in the bottom of the oven to allow for heat transfer. Vents that would mean the oven could come up to temperature in 10 minutes rather than the 30 to 45 minutes this lemon takes. Other brands that we have since been looking at have these vent slits. It may be more convenient for Ms Consumer to clean a range with a hidden bottom element but if by hiding it you restrict the heat flow, what good is it?

Despite the bad reviews for the Samsung slide in stove, I was smitten by the good design. Moreover, online specifications (since changed by Samsung, but I still have the original) offered a broad range of heights to fit a higher counter top than average. For the last 10 months since its purchase, I kept the stove top like-new, wiping carefully with baking soda if necessary, after every use. With no apparent reason, the stove cracked in the middle and NOT EVEN when in use. It happened literally overnight. A straight crack, it was deemed a 'heat crack' (isn't this a stove?) and the warranty covered its replacement. Still, there should be NO excuse for any product to be so shoddy. I have read about multiple cases of other cracks, some considered the consumer's fault, but I doubt it. This and other appliances with absurdly short planned obsolecence should be regulated and the consumers should be better protected.

I ordered Samsung Gas Range, Model NX58H9500WS/AA from Plessers on April 4th, 2016. In two months, the surface burn grates cracked. I filed a claim, to my dismay, the customer service is the worst ever I had dealt with. I was asked to send the pictures of the defect parts and the receipts. I sent what they asked for on June 20th. Until today, I did not hear a word. I just called and was told that the burner grates and the cap are not covered. The gas range is quite expensive. I cannot believe that the burn grates cracked in two months. The workmanship is extremely poor.

We used a few traditional ranges during last decades but none of them had this problem like samsung. We purchased one samsung range two weeks ago and got the following problem: If you drop a single water on the cooktop surface, it will create a stain on it and you cannot remove it at all without spending five minutes using a wire ball! We used this range for just a couple of weeks but it looks like a ten year old one! Looks so ugly!

While cooking hamburgers on my stove, which was only 10 months old, the stovetop shattered and cracked. When I contacted Samsung they sent a technician out 1 week later. He took a picture and based on the picture, Samsung determined the damage to be "consumer neglect" and voided the manufacturer's warranty. I am so unhappy and disillusioned with Samsung and their complete lack of customer service. Please do not buy Samsung appliances. They are a complete waste of money!!!

From day one this stove (bought Feb 2016) would not work properly with my new Demeyere induction cookware. The large 11 inch sauté pan works on all elements except the big one. All of my smaller pans work on ALL the elements. This pan works on other induction tops and 3 professional chefs I have talked to say they do not even need to look at the pans (they are arguably one of the best you can buy). Yet Samsung says it's not their stove and there is nothing they will do. But wait, it gets better. They can't even recommend what cookware is good enough for their stove. Stick to TVs Samsung.

We have the same exact problem as a couple of other reviewers! After 4 years one of our large burners only functions on Hi and the first time you are not aware and burn everything after you have turned it down to Low and walked away!!! Extremely dangerous! Also the smaller burner inside the large burner has the same exact issue! Will cost lot of money to have it repaired if it is repairable. Very dissatisfied.

I bought the Samsung dual flex because of the flex zones which seemed amazing. Well, let me tell you, the thing is very difficult to use. No more just turning the knob and having the oven on. Everything requires several steps which is frustrating when you are busy cooking and don't have a whole minute to program the oven. It seems petty until you are doing it.

We purchased this range 08/2014 after much research and deliberation. The burners are impossible to regulate. First they're not hot enough, then they're waaay too hot and your food is burned. Same thing with the oven. You really have to keep an eye on your food. The latest issue came when I used the self cleaning mode. The entire control screen went dark/blank and I couldn't open the door.

If you are like me and really like Samsung televisions, don't be foolish and expect the same quality from their kitchen appliances. I purchased an electric range and it is so lacking in every respect. Foremost, the oven burns so hot, every dish burns on the bottom and ALL BAKING is ruined. Its hot temperatures do not correlate to those of the recipes forcing you to remove it ten minutes before the suggested recipe temperature. Even then, the result is a dry brownie or cake... In other words, it overlooks everything.

I purchased a NE595R0ABSR/AA Samsung electric range in Dec 2014, by April the lettering around the Knobs for Hi Low Med and Location of burner... had started to fall off. As others have reported Samsung warranty is worthless. They define paint defects as cosmetic and therefore NO coverage. They wouldn't even send me the Control panel cover which I would reinstall. The heating elements work fine as does oven... so far. But I will never buy Samsung ANYTHING ever again.

The worst product of ever. Please don't purchase this brand on appliance. They are very bad quality and the warranty does cover any damage neither the extended. They clean their hands really good by saying is cosmetic instead of recognizing that is manufacture problem... NEVER AGAIN.

We bought the Samsung Smooth Top NE595R0ABSR stove and for the first year it was awesome. Heated things quickly, oven did not heat up the whole kitchen even when roasting a turkey. THEN - 14 months later turned on the oven, there was sparks and it blew the breaker. No warranty and with research found that it was common to lose a oven element ever so often but only if you use the oven, which we do every 10 to 14 days. Then the burners start going out, but only if you use them often. OK I admit we cook our meals and don't dine out, silly us for wanting a reliable stove. I wish I could give it negative 4 stars. It looks good so -5 would be too picky.

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didn't respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didn't qualify for it cause it was "our fault" that it broke. When we had another stove for 14 years that wasn't Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but it's not. We can't even clean it properly because it represents a hazard and we can get cut or hurt us. If you're reading this is I recommend to please not buy their stove or products because it's not that good of quality and their costumer service is not good.

Had two electrical issues, oven sensor and burner regulator just past the one year warranty not covered in the 5-year parts warranty. DON'T WASTE YOUR MONEY ON THIS SAMSUNG CRAP. And with hours of my time to get to get SAMSUNG satisfaction to pay for the part was fruitless. Had to repair it myself as no technician would come to look at it. DO NOT BUY!!!

Purchased my Samsung electric range in January of 2015. It has been a year and a half, and the Samsung silver letters located right under the panel that contains the clock, baking settings, and so forth have peeled completely off, the white circles on top of the range that denote where to place the pan/pot are fading. I also noticed that the small black circles that indicate if it is, for example, front right or front left on the range are fading and the black lines around the knobs are fading as well.

Found the range of my dreams today. Samsung, just about bought it, but thanks to modern technology, decided to check the reviews first. Thank you, thank you, thank you for all the reviews. Going with a reputable company that cares about their name.

We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule.

Samsung slide-in, glass cooktop over oven, Model NE58F9710WS - We have been using the range for approximately one year and are generally satisfied with its performance. However, it poses a SERIOUS FIRE and BURN HAZARD. The burner controls are on the front, only 33 inches above the floor, and are easily and OFTEN turned on simply by brushing against them. If there were children in our household, I would have to replace the Samsung with a safer range.

We have purchased a Samsung slide-in range double oven ($1842.29), model (NE58F9710WS/AA) (1 year warranty plus 1 year extended warranty), on 8/22/2015. First time, I did use the self cleaning function. First issue: The TCO (=partition part MELTED in the back of the stove). Technician came: diagnosis 4/4/16, fixed 4/11/16 and 4/26/16. I have been told to use steam cleaning function instead of self cleaning option!!! But one of my criteria purchase always has been to buy an oven with self cleaning function which is so opened to work properly and safely. Second time I did use the self cleaning function (5/31/2016), halfway (1 hour 10 min) thru (3 hours in manual) the control panel died, the oven door locked, the range, the stone countertop, the kitchen cabinets, the glass backsplash way too, too hot!!

Our two year old Samsung NE58F9500SS began sending strong fumes of burning plastic upon oven preheat. Repeated email and phone contact with customer service about this FIRE HAZARD was a test of patience. Each contact told us to wait 24 more hours and we would be contacted by someone. Days passed. No oven. No stove. Wires attached to the back of the oven, melted. Plastic on the terminal block melted. This is DANGEROUS and deserves immediate attention. Do NOT buy Samsung. That's my advice. We paid $1,533.35 for this poor workmanship and poor service.

My husband and I purchase a Samsung (NE59J630SG/AA) electric range on 3/19/2016. My complaint is the the front left burner had formed an air bubble. I called Samsung customer service and was told they will send someone out to look and take pictures and get back with me with their solution to my situation. I received a phone call telling me that our electric range is not covered under the 1 year warranty because it is a cosmetic problem even though we only had it less than three months. Needless to say if I had to do over again I WILL NOT be buying any major appliances from Samsung.

Purchased this in Sept 2015. Very upset the way the 3 panel glass on the oven door is getting drips (inside the glass). I keep it clean and there is no way to clean this mess. Why is it that this could happen in a new stove/oven? :(

Unbelievable how the finish deteriorated with minimal and extremely careful use and meticulous care. It is destroyed in a few months. It warrants them replacing it. Stay away from Samsung electric glass top ranges. I wish I had read the reviews before purchasing. I do have an extended warranty so if anything covered goes wrong they will get it back.

I bought a Samsung Range NE59J3420SS/AA from Sears November 23, 2015 the day before Thanksgiving. Since then I have had problems with the product. First the discoloration of the cooktop is awful. I called Samsung and was told that was normal and that the range was fine. Well the steam cleaning feature will not work and I called Sears. They refused to fix it nor service it - 1800-726-7864. They had a more "hands off" and referred me to 1800-726-7864. The CSR that I spoke with implied that I was unintelligent and could not read, and I could not follow simple directions. I told her that I followed the directions given in the manual and that I wanted a technician and to speak to her supervisor. Well he got on the line and hung up on me.

I called Samsung to report paint came off in one small area of cooktop. They had Wilson Appliance contact me for a service tech to come out. The technician took pictures & stated to me he has seen quite a few like this & they'll replace the cooktop. Well, almost 2 weeks passed without a word. I called Wilson Appliance this morning & was told Samsung will not pay them to repair because it's cosmetic!!! It's a defect! I am furious. I will call PC Richards to report this. I purchased all new Samsung kitchen appliances!!! What a ripoff.

We purchased several Samsung appliances 6 months ago. The stove top cracked without warning or anything we did. We called the dealer and sent pictures to them. They came back with "No it's not covered." It was our fault. They wouldn't even send anyone out to look at it, just too easy to say no. We will never purchase anything related to Samsung again. Terrible company. Terrible service. I wish I read all these complaints before I purchased.

DO NOT PURCHASE A SAMSUNG STOVE!!! Actually I will never buy any Samsung Appliance ever again! The glass top of the stove got several cracks on it while I was cooking from the burner getting too hot (it was on medium). Manufacture defect but of course they denied any repairs. Only 8 months old. $1000 down the drain. I should of read the reviews before purchasing! Again do not purchase any Samsung appliances. You will regret it. Trust me!

When cleaning I noticed a one inch crack in the cooking top. Called Samsung and sent agent. Took a picture and sent to mfg. They stated physical damage, so no recourse. My problem. Now watching it grow. Top is virtually a problem to clean each time it is used. Purchased stove, microwave, refrigerator and dish washer at sale at Best Buy. All are inferior to the products replaced after 17 years of service. What a mistake.

I have the same issue with the burners as other posters. First the rapid boil burner, now the right front burner. This is dangerous, and should be recalled.

Have brand new expensive induction stove. One plastic leg would not adjust the height. Manufacturer defect. Samsung told me to hire technician and refused to even ship the part. Worst part that they wasted my time on the phone and online filling stupid forms. Would not count on their warranty and product.

I have owned my range for about 4 years now. About 9 months ago one of the larger burners started heating on only the hottest temp matter what setting. Recently the other large burner began to do the same, leaving me with only the 2 small burners that I can regulate. It really renders the range useless if I am trying to cook a large meal for any number of people over 2. Would love to hear from others experiencing this same problem. Thanks.

Tonight as I was cooking some appetizers in the oven at 375 degrees, we heard an odd buzzing sound, then a pop, then black smoke started streaming out the upper back part of the oven, accompanied by flame. Our house now reeks of burned electrical components. Until this point, the oven has worked fine. We bought it in November of 2011. We will never buy a Samsung appliance again. I will be phoning them tomorrow morning, but I highly doubt anything will come of it. I guess it's okay to spend hundreds on an oven that will only last that long and be a huge safety hazard. I will repost after I talk to them.

I bought this range about 1 year and four months. It just appeared a thermal crack on the glass top. I did not drop anything. I hardly use it, most of the times we eat out. I've bought the extended warranty and nobody wants to take responsibility. This stove-oven range is extremely difficult to clean. I bought all kind of cleansers but there always are some rusty burn marks around the burners. l had my GE for 17 years and never had any complain. I hate this stove.