Samsung Stove-Oven-Range Reviews

We purchased this range about 4 years ago, and it's been a ok stove. Lately we are having problems with the one large burner. It must stay on high heat. We been having problems with stuff burning quickly, even though at times you may have the settings set to low or even 4. Anyone out there experiencing this, it could be dangerous.

Glass top extremely difficult to clean. After 2 weeks I returned to Lowe's where I purchased it to ask if the glass top was made differently. They recommended a certain cleaner. I had a GE glass top for 15 years before this Samsung and it was never this difficult to clean. Then three months later I noticed a very small crack on the glass top. I called Lowe's and they only cover for 30 days because I didn't buy the extended warranty. I called Samsung and sent photos but no response. I can't believe the money I paid for this Samsung stove. The top seems to be made differently. The burner areas look like they have rust on them and burn marks. It looks like I never clean the stove but truthfully that seems to be the only thing I do is clean the stove top. I have tried all glass top cleaners and none seem to work.

I purchased a Samsung convection range/oven on 5/30/2014 from Best Buy for $770. I don't do a great deal of baking, but mostly casseroles, meats, etc. I believe baking cakes or cookies would have tipped me off earlier that the oven wasn't heating right. Over the last few months I noticed that it was taking much longer than usual for the food to cook. One evening when I opened the door to pull out a chicken casserole, the chicken was raw inside and the rice was crunchy. The oven was set at 400 degrees but I could hold my hand in the oven and it only felt warm. I am going to buy a new oven and you can be sure it won't be a Samsung. As a note, I also purchased a Samsung dishwasher which is 3-years old and I've already replaced the pump and it looks like it needs to be replaced again.

Upon removing all of the packing tape from my brand new Samsung range, the many problems were revealed. Outer panels were not attached properly (one side held together with the packing tape), behind that panel, another completely detached piece of sheet metal, and the oven light was dangling from its wires. Upon the discovery of this possible electrical hazard, I decided not to risk plugging it in. Now I have a useless range in my kitchen, a fridge full of highly perishable foods to cook, and no resolution for several days... I just have to sit with it and wait for someone for Home Depot to call me back.

I purchased a new Samsung double door range. Within a month I noticed that part of the time when the oven was preheated the top door wouldn't open. However if you open both doors it will open. I was told by customer service that this was a safety option to keep a blast of hot air from coming out at you. I should have insisted that it be checked by a tech. If it were for my safety I think it would be consistent. They will tell you anything to get you off the phone. I bought it from Sears. I wish I'd bought it from Lowe's. Then I could have just taken it back like I did the Samsung microwave that lasted about a month. Never! Ever! buy Samsung anything again!

I bought my Samsung Stove oven range from HHGregg and bought 5 years warranty with it. Within 1 month of usage (cooking for 2) started noticing the blackish superficial layer peeling off from the glass top. Called HHgregg and was directed to Samsung. Third party repair personnel after inspecting said it is common occurrence and to use razor as suggested to peel of the layer by scrubbing it in a certain way. Before 12 months end I saw the crack on the cook top and a bulge on the glass top.

We purchased a Samsung glass top slide-in stove a year and a half ago. It suddenly developed a thermal crack on the glass top. After many calls to Samsung, often times they would hang up on me, they denied any responsibility even though the owner's manual states that there is a 5 year guarantee on the glass cooktop. They claim they are only responsible for the heating element. I will NEVER purchase another Samsung product. The stove does not get that much use and has not been abused.

I bought this induction range in June 2015. Eight months later the whole stove top ceased to function after three weeks of fighting with Samsung, I finally had a mechanic out to replace a burnt out motor. Meanwhile, the oven temperature kept dropping, and the thermostat did not kick in, making baking a nightmare. The mechanic came yesterday, told me to preheat the oven at least 30 - 45 minutes before starting to bake. I did this today - same problem. This did not happen when the stove was new, so how can it be a design problem? Samsung appliances are attractive but total junk. My son had advised me not to buy Samsung. How I wish I had listened, instead of being sucked in by Sears salespeople to buy this sexy looking stove. $2000 down the drain.

Samsung needs to stick to electronics. Wish I had read customer reviews from https://www.consumeraffairs.com/homeowners/samsung-stove-oven-range.html before purchasing. On October 15, 2015, we replaced a perfectly good stove top that we had for over 10 years because the oven was broken. We were quite excited to have a working oven, but were quickly disappointed as it was not heating properly. Additionally, the keys on the display were hard to push, the fast boil feature does not work, and the stove top is starting to show signs of cracking from heat (something many consumers are complaining about).

We were thrilled to finally shop for our appliances for our brand new home! Bought Samsung and though it LOOKS nice, what a crappy piece of a machine it is!!! First off, this started months ago and the appliance is only 14 months old!!! The numbers for the dial started coming off as I cleaned it. Then, a month ago, the time showing on the clock stopped showing, instead, an "SE" started flashing. I looked at troubleshooting in manual and it said to press "clear", I did and it worked for a few days!!! After few days, "SE" showed up again, and could not fix. Stove too worked, oven didn't. Yay. Repair man just left, ARE YOU KIDDING ME??!! $289 later... **, should've bought one of those unattractive, coil stoves, those last for decades!!! DISAPPOINTED EXPERIENCE WITH OUR FIRST SAMSUNG APPLIANCE. Do I hear class action suit?

Samsung 5 burner gas stove cost approx. $700. Love the 5 burners on the stove. The middle burner is great for simmering or keeping something warm. With having 5th burner I can keep gravy warm while preparing the rest of the meal. Also good for boiling water for eggs. It pays to spend a little more on a good quality stove. You don't want to have to buy another one in two years.

Samsung FER300SX. Great price, features & beautiful appearance. I had always respected all their other products. It's really nice to look at and that is the only good thing I have to say about it. It is very poorly designed with light and cheap wiring. They have come to repair it four times in 18 months. It will not maintain oven temperature and burns/melts the wiring at both elements. I could hear it sizzling in the back. Fearing a house fire, I bought and installed my own high temperature, 3M, 900 degree wire connectors at both upper and lower elements. This finally eliminated my fire hazard risk.

We bought an elec. Samsung stove top and oven combo because home was wired for elec. We had a Whirlpool before and it was great. This $2000.00 Samsung is pure junk. Burners are way too hot and cycle on and off all the time. The surface is also very hard to clean. We like nothing about this thing. Please don't buy. It is the absolutely awful. It looks good but, that the only good thing we have to say about it. Just would like one that works like a stove top should and be somewhat easy to clean with a constant temp. Samsung 30-in Smooth Surface 5-Element 5.8-cu ft Self-Cleaning with Stream Slide-in Convection Electric Range [Stainless Steel] Price was $1,799.00. Impossible to make candy or anything that needs constant temp.

DO NOT BUY FROM SAMSUNG! I ignored all the bad reviews and now I'm writing one. Had our Samsung electric range delivered around 1/15/2016. Cooked dinner the other night and noticed a small chip in the surface of the burner. Called Samsung and the woman said it was not covered by the one year warranty. She claims any chips or cracks in the surface are product damage and whether intentional or unintentional, it's not covered. This is a manufacturer's defect. I've been using electric ranges my entire life and never had one crack from normal use. I use this range for 2 months and the surface cracks. No matter how you look at it, this is damage caused by a product defect. Luckily Lowe's informed me I can return it. Moving on to another brand and will NEVER buy another Samsung product again.

Just before a year of having the Samsung Glass top stove, the enamel in the bottom of the stove started to crack. I didn't notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they said that they would not cover it. They said it's a esthetic issue. They won't cover it! ENAMEL CRACKED in less than one year of use with all the rust that come out it's a esthetic Thing! What a JOKE. Samsung company is a big joke. They're the worst you can imagine with the worst service you can get. They treat people as bad as they can. We aren't the kind of people who even have time to lose on writing reviews. But this time I find it necessary to warn everybody from the worst service they will get if for any reason they need them to repair their garbage products.

Right after the Samsung gas range was installed we used it and it did not boil water with the largest burner. From November 2015 to March 2016 we have had 4 service calls for the same problem. A letter to Samsung went unanswered. They did send a warranty extension e-mail since I received as they said such great service for my problem. I sent it back asking where the great service was and no answer. We still have the same problem. As of now my gas grill burner boils water better than this Samsung range. Will not buy any Samsung product again. Should have gotten our first choice of GE but liked the looks of the Samsung range a little better. So much for appearances over quality. How many times does Samsung have to come to fix a problem before they decide to fix it right? Waste of money!

Double convection electric range bought for our new home in Nov 2014. Attempted self-cleaning, only my 3rd time in 2 years. Half way thru the control panel died. Can't even open door as it is still in lock mode. Was told to turn breaker off then on. Nothing. The repair number Samsung gave me doesn't ever answer phone. Waiting now for Sears technician. Would not buy Samsung again.

My stove top had a crack on the top, due to the heating element getting too hot. After dealing with Samsung for 4 weeks on the phone (could not hear us -- they keep hanging up and they keep saying the wrong email address, and no one spoke English) they claim that our 1 1/2 old stove is not covered for labor only parts. This is clearly a manufacturer defect and no one will help us. I have all Samsung in our home, everything from phones to the washer and dryer. I will never, ever buy Samsung again. This company is a mess and the customer service is so BAD. They are rude and scripted.

We purchased the induction stove Nov 2013. Paid around $2000 and now it is trash. Called customer service and they said I needed a repair person. E-84 shows up on the screen and nothing works. I shut off power to try and reset and nothing worked. Repairs could be very expensive from some information I got so I am not going to take a chance and waste more money. I will not buy any Samsung products in the future.

We purchased a Samsung microwave, range and refrigerator and have nothing but problems with all of them. The microwave literally didn't work when it was installed and needed to be replaced. The refrigerator needed 3 service calls and finally had the ice maker replaced. A shelf in the door of the refrigerator cracked and broke after 14 months (with yogurts in it) and now I need to buy another because it is past 12 months from purchase.

My elderly mother bought a Samsung refrigerator, microwave and stove and they worked well for at least the first year. Since then, the handles on both the microwave and freezer door of the refrigerator have both broken off (my mother is in her 70s and not very strong) and it has cost her literally hundreds of dollars to have servicemen come and fix them because the warranty was no longer valid. She has spent more money trying to fix them than they were worth when she bought them!!!

Samsung oven bt621vdbxeu - Had this oven under 2 years. Was told by Currys if goes wrong will be fixed or get a new one. But anything can be fixed in time. Been without the oven for over 2 weeks as they are trying to get the parts. Not giving us a new oven. Bad service.

We replaced all of our kitchen appliances two years ago with this line of Samsung appliances. The refrigerator is currently a model involved in a class action lawsuit as water pools in the crisper drawers and produce spoils. I can deal with taking drawers out and dumping them, but at the beginning of this month my husband was in our nursery when he heard a loud pop in the kitchen. Upon inspection, he noticed that our glass top (Range NE595ROABSR) had cracked completely from front to back. Furthermore, fragments of the glass continued to split from the bottom up (not from the top down as one would suspect had it been an object of force hitting the top).

Just before a year of having the Samsung Glass top stove NE595R0ABSR/AA, the enamel in the bottom of the stove started to crack. I didn't notice at first but the cracks were getting larger and showing in different areas of the bottom of the stove. When I purchased my home, I purchased almost all Samsung appliances... After this, I will never buy anything made by Samsung... not even a phone nor TV. Clearly the service rep that came out and agreed that this issue is a defect. I attempted to address the issue with Samsung, but days after sending pictures and receipts, they stated the stove was not under warranty and they would not cover it. To make things worse, I have extended warranty through Asurion (Home Depot warranty) and they stated it's something that should be covered by the manufacturer. So, I have a $700 stove where no one want to own up to being the responsible party for coverage.

We purchased our Samsung Range Model NE595R0A in August 2013. Two days ago we were boiling some eggs and were sitting at the kitchen table when we heard a loud sap from the direction of the range. When I went to investigate the cause of the noise we discovered the glass top had cracked from the front corner all the way to the middle of the back edge. I found Samsung's service number and spoke with a service guy who told me that this was not covered. I read the warranty and it stated and I quote "Five ( ) years Parts Warranty For Glass Cooktop and Radiant Surface Unit". Unless I am reading incorrectly this should be covered. It seems that this is a manufacturing problem since it happen to multiple ranges. Very disappointed with Samsung.

Stove has horrible quality control and dangerous design flaws ending in 3rd-degree burns on my wife's face. Thank god she was wearing jeans or she would have been burned on her legs also. Should have known better than buying another Samsung product after our W/D and fridge but if we sold our house we wanted it to have a matching set of appliances so we bought a $2000 flat top electric stove which immediately showed quality control issues. Screw holes misaligned on back trim piece resulting in small crack on glass top, front right burner does not work properly, small burner option does not turn down to low, middle burner option does not work on high setting (stays on small burner) and inside of stove will never cook a pizza right. Burned on the outside raw on the inside. Convection does not make anything crisp, shrivels and dries out everything like leather while leaving the inside uncooked.

My gas stove NX583GOVBSR was fabricated in Oct. 2013. In Nov. 2015 the stove stopped working. It appears the control panel is the problem as the burners still work. If I try to set the oven to bake, the control panel starts making loud syncopated sounds and flashing lights. And it keeps doing this until I turn off the power at the circuit breaker. The Samsung customer service person has no idea what is causing this and will only send a tech for $100 plus parts. I stopped at Sears and they said the control panel may need to be replaced for $450 plus installation. Sears encouraged me to buy a new stove for $1700. The stove came with my house when I purchased it Nov. 2015 so it may have been broken before that. Previous owner did not purchase the service warranty. Last gas stove I had lasted over 15 years! This is ridiculous. I'm looking for a class action suit after sending in this review.

Purchased a new Samsung oven, dishwasher and fridge combo from Best Buy. Within 4 months of owning the oven, used very little, the oven started having serious issues. The oven would take forever to heat up, have to put it on 500 degrees to get it to heat up to 350 degrees. When you opened the door to put anything in the oven it dropped about 200 degrees. Have to wait for it to heat up again. In the middle of baking time, the oven would drop its temperature. Other times it would heat above whatever you place the oven temp on. Went to Best Buy, they had to call Samsung. Was going to be on hold for over a half hour so left and placed the called myself.

Our recently remodeled kitchen (less than 2 years) has all higher end Samsung appliances. Our $1,800.00 glass top range top has cracked without any explanation. Pictures were taken and sent in for evaluation and it was determined "by the manufacturer" that we had personally caused the damage. I asked the customer affairs person as to how they determined this and he had no explanation other than it was his word against mine (He was saying I am a liar, and just wanted a free replacement). Conclusion, pay $500.00 to have a new top installed with no guarantee that it just would happen again!

The range was purchased September 2012. Within a week the range did not work properly and the Best Buy Geek Squad came to service it. Upon cleaning the oven the letters showing the Samsung Logo immediately peeled off. (My thought is because Samsung was ashamed of the poorly made product they were selling they chose not to be identified with it.) Within the next six months the item was serviced several times due to problems with the stove top as well as the oven not reaching and maintaining the temperature. Now slightly after 3 years the oven is inoperable. The convection does not work. I need to invest money to get it back running. A product costing $999.00 should last a bit longer without all of this maintenance. Does the "lemon law" apply in this case? I almost feel like it should. Very disappointed with the Samsung product.

We purchased our Samsung Induction Range Model NE599N in August 2013. Two days ago we were sitting at the kitchen table when we heard a loud sap from the direction of the range. Later that evening while cleaning the range we discovered the glass top had cracked from the back left corner all the way to the middle of the front edge. I found Samsung's service number and spoke with a service guy who had me e-mail pictures of the crack. A day and a half later we received a call from Samsung that there was no warranty on our cooktop due to improper usage. I have ordered a replacement top which I will replace myself, but I will not buy another Samsung product.

I bought Samsung electric range from Best Buy. When I put the range on self-cleaning after I just purchased it 3 months ago, the door locked and smoke came from the range and nothing worked. I called Samsung and they sent electronic tech out after 2 weeks but they could not fix the problem. They came back 2 more times. Total of 2 months of waiting for the stove to get fixed. Just recently the left stove did not work and I purchased it 1 year and 1 month, so I no longer have a warranty. I bought the most expensive range and it did not last long. Please stay away from Samsung ranges.

I bought a Samsung flat top range... $800... Huge mistake. I have had nothing but problems with the oven part of this range. It takes 30 minutes for this oven to heat up. (This is NOT right.) I have had it less than a year and when I called Samsung oh my God it is a nightmare. They tried to blame it on everything but themselves. When they came out the first time they brought the wrong part and they were suppose to replace the brain of the oven. That never happened. When I started looking at the reviews for this oven they are all the same. Many many issues for such a high price item that we pay for. I do not recommend buying this brand of oven. The warranty is a joke. I have images and receipts if this will help anyone for the future.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

We have a new GAS Samsung slide in range. After we did self cleaning the range stopped working, dead, no lights and the burners would not light and door locked. Tech came out, replaced all items, still did not fix the range. He stated it is not repairable and from the number of calls, I have had no help from Samsung and no customer service. They do not want to help the consumer. We still have the non working range and have not been contacted by Samsung. Never buy one of their product or you will be in the same mess, out the $$$ and with a dead unit that still need to be replace. 5,000.00 in the hole.

Radiant burner model FTQ3521WUX. Seven years old and the dual position (front) burners will turn themselves on high even though the control is on low. Naturally it won't be that evil when the tech has visited.

We bought the Samsung model #NE59J7650WS from Lowe's in spring of 2015. Brand new model they said. Energy saver they said. This is how they save energy. They do not heat up the oven like the digital display says it is. Say we set the oven for 400 degrees. It starts heating up and the digital display on the stove climbs higher, displaying the alleged temperature. It reaches 400 degrees and sings a little song announcing it's arrival. However, it is only at 300 degrees according to our thermometer. Food does not cook properly. Display says it is at 400 degrees, but it is only at 300 degrees. If you wait another 20 minutes, it gets up to 400 degrees. Had two different repair companies look at it and they both told me "That's how it works" Ridiculous!!

My stove caught fire... enough said! Do not buy any Samsung stoves.

I have had this Samsung electric range for 3 years now and have replaced the oven control panel and two burner switches so far. The burner switches spark/short out and then the oven on led stays on all the time. Pretty loud spark occurs when you go to turn the burner off, scars you half to death. Samsung stoves are a piece of junk. Don't bother with them. Customer service's also the pits. STAY AWAY from Samsung appliances. TVs and phones may be good but not their appliances.

Purchased a Samsung Dishwasher that never dried the dishes properly but failed after 5 years and 1 month, 1 month after the warranty period. Contacted Samsung but did not receive any relief. Purchased a Samsung Electric Stove FTQ353IWUX in May 2012 and registered with Samsung.com. In August 2015, the oven sometimes failed to work. I was able to switch between Convection and Regular mode and sometimes cajoled the oven into working. Received an error code one time, it was E08. Stove will not longer heat up. The LED reads 150 degrees and the appliance does a lot of clicking, but will not heat up.

WARNING! SAMSUNG products should be avoided! Our recent experience with two Samsung products indicate that not only are these products built with poor quality control, Samsung also does not offer sufficient support for these highly trouble-prone offerings. Technicians have now been here 9 times for the Samsung Induction Range that has been displaying the same issue from new. The control panel goes into an error mode whenever a bit of steam gets into the panel area. The last time it was replaced it still appeared to go into some sort of breakdown state, so the problem is still not fixed 100%. While Samsung has provided the parts they refuse to pay for the labor costs to fix the issue. Judging from all the other complaints on this site and elsewhere, Samsung products should likely be avoided.

I purchased this Samsung Convection Electric Stove approximately 4 years ago as Samsung received good reports for its electronics and appliances. After about a year of owning it, the rear burners no longer worked on low, the oven light blinked on and off, the oven shuts on and off and the convection fan was working intermittently. Sometimes, there is a ticking noise when I turn the oven on. I called Samsung in the beginning of the malfunctioning and was told my oven was no longer under warranty. This was the 2nd time my Thanksgiving turkey took 7 hours to cook. This product is defective in so many ways and should not be sold by retailers until they remedy all of the complaints appearing on sites such as ConsumerAffairs is remedied.

I am being fair and accurate. I bought a Samsung electric stove at Lowe's in Henderson, KY about 5/6 years ago. I know you are thinking this has been a long time ago but the oven only lasted about 6 months and I can't afford to have it worked on it any more. I paid for it with a credit card so the original price of $850.00 was probably more like $1200.00. When it first quit working Lowe's told me they had no records of me buying it there. I paid for it with a credit card and I find that hard to believe they had no records.

Bought Samsung higher end appliance pkg over 4th of July 2015, chefs collection induction range glass top accede. Try dropped one of the new heavy steel induction pans and chipped and cracked the glass which continued to break apart or very strong. 1 month for geek squad to come look at. On dec 5 they will come out I will update. Refrigerator very cheap plastic and neither one of the doors want to close every day. I'm finding at least once that the doors are open after I closed or thought I had. I've never in 63 years had an issue of the refrigerator doors not closing... Also the stainless steel outside is so thin if you knock on it your knuckles will dent it. 000 stars.

I tried using my self clean on my flat top Samsung stove and it's not working. It's giving me a code I guess EoE and a continuous beeping. Please help.

I purchased a Samsung stove from Lowe's and also purchase the extended warranty. One day the stove top glass made a pop sound and cracked open. I called the company for repair and they sent a technician over. The technician called the repair company and they decided, don't know based on what, that it is a functional and physical problem and therefore they would not repair it. I have had this stove for 4 years and have been using it according to guidelines. As I explained to the service company personnel Abigael as well as Lowe's repair person Keaton, no physical damage was done to the stove glass top; however they still refused to do the repair. I have had GE glass stove top and I have family members and friends that have either Electrolux or kenmore and that does not just happened. This glass top obviously is defective and the company does not want to own up to it.

I purchased a Samsung 5.9 cu. ft. electric range from Sears outlet (certified). After 90 days, the range wouldn't turn on, all functions stopped. The computer board is defective. Samsung didn't honor the warranty as it was out of the box. Sears, even though has a warranty for a year on all products purchased in their store, required that we buy additional warranty contract. With that, they ordered the part from overseas, and we have been waiting for 7 weeks with no range. Samsung does not provide parts to their range. For the range to fail within 90 days is a major defect. Sears outlet don't honor their warranty.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we don't have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if it's a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

Purchased the Samsung NX58F5300ss/AA Gas Range in December of 2013 from Best Buy. About two days ago my wife was going to cook breakfast but noticed the display panel was blinking and displaying the letters "SE". I called Samsung Customer Service, explained the problem to them. They told to reset the circuit breaker in the house panel box and that would fix the problem. Needless to say, that didn't fix the problem. I called Samsung again, told them their "fix" did nothing. Samsung offered to setup an appointment for a service call but would not tell me what the service call would cost nor would they give me any information as to the probable problem could be.

My husband and I purchased a LG French Door Fridge when they first came out. It lasted 3 years, the motherboard died. After much research we purchased a Samsung French Door Fridge model RF266AEWP. As of right now, the noise from the fan in the fridge hitting the accumulated ice is pretty loud. Loud enough that I cannot hear a conversation in the next room. My husband called Samsung in regards to this (after we had defrosted the fridge 4 times since June of 2015) and they said that we would have to have a repair person come in and fix it to the tune of $140.00. Samsung has been aware of this defect since 2005 and has done nothing to rectify the situation.

Panel takes 5 or six times to push when making selection. Sometimes can't get it to work at all.

There are very, very few directions on how to bake cookies, cake and etc. using the convection oven. I would have thought there would be a chart how to change the baking directions AND a cookbook. Following the directions in the booklet were not clear enough.

NE58F9500SS - There are streaks between the glass on the oven door. I DID NOT CLEAN THE DOOR WITH ANYTHING BUT A DAMP PAPER TOWEL. Tried to email customer support and the site won't let me select the model. Then I called and waited 10 minutes to talk to someone. When the agent came on line... I told him I purchased this RANGE in August 2014 but did not take delivery until Nov. He said it is no longer in warranty. I explained the problem of streaks in between the glass on the door first he told me that is normal... I disagreed then he told me to put water in the door. THIS AGENT OBVIOUSLY DID NOT HAVE A COMMAND ON THE ENGLISH LANGUAGE!! Lousy customer support... awful warranty (I would think it would be a year from the time I took delivery).

Samsung oven NE594R0ABSR - Been on the phone over an hour to get Samsung to repair the convection fan that has gone out for the 2nd time since I purchased it Nov. 2012. And yes they are trying to get me to buy the extended warranty because the range only had a one year warranty. I fixed this part almost 1 year ago today. They aren't getting that the "part" should be under warranty still. Ok my call was an hour and 20 minutes. It went nowhere. Supposedly I can email the President at officeofpresidentcsea@samsung.com. They didn't have a supervisor, manager or director that could help? My guess is I won't get anything back. Sending an email to support and gonna figure out who else I need to get involved... Glad I didn't have anything else to do.

About four years ago we bought a SAMSUNG STOVE (with one induction) and convection oven from Sears when we renovated our kitchen. It was good the first year when we still have the warranty. But on the third year the problems came up - fast & hard. First the induction burnt out - we have to order (calling center is in Asia) and order was screwed up a few times - and of course we had to pay a couple of hundred CAD dollars! Now close to Thanksgiving - the oven is emitting black smoke!!! Our old stove/oven was almost 30 yrs old when we decided to replace it with this Samsung!!! HELP!

We bought a new flat top Samsung from Best Buy. We paid 890.00 for it. I am not happy with this oven. It is not even a year old yet and I cannot keep it clean, and I have tried many things... And now the oven went out on it... I wish I went on this site before I bought Samsung. Buyer Beware, it looks like I am not the only one with this problem.

I bought a Samsung convection oven about 1 year. At day of delivery I found a big scratch and told the delivery man about it. He told me to call store next day because they would be closed so I did. They fix it 2 months later. Now having the stove for about 3 week it cook great just as advertised. Now 4 weeks it cook like my old one. This oven was not cooking the way it was sold and advertised so I call and had it worked on and it did not do anything about the way I cook.

Purchased Samsung FTQ307 in 2012, extended warranty. After 3 years of wonderful use it burns out the inverter and power control board. Contacted Lowes for warranty and they stipulate it's out of warranty. I make the purchase to replace burned out cards. It worked for 4 days and burns out in the same fashion. Contacted Lowes again to verify warranty information and then it was under warranty when it originally broke but is not anymore. Contacted Samsung. The glass-top and internals under the glass-top are cover under a 5 year parts warranty. They honored said warranty and added in the labor too since it originally failed under the extended warranty. Technician came out to repair but did not have all the parts. They were on back order. Samsung placed paperwork in to reimburse cost of parts that I installed and began the process of doing a buy back.

Nine month old Samsung range slide in gas has been running perfectly. I attempted to use the self-cleaning mode for the very first time, it caused an overheating of the circuit and cause the whole stove just shut down. Had service man come out and repair as it's still under warranty. Repairman was more than friendly, helpful, was advised probably not best to use self-cleaning as most likely this will occur again! Needless to say I'm very disappointed. I had a 15-year-old Frigidaire electric stove self cleaner that I had used numerous times and this never happened! As I said the stove part is great, oven wonderful but it back to the dark ages. I have to hand clean my oven. Samsung get it together!

We purchased a new Samsung range just over 1 year ago. We loved it, easy to use and with the removable tray. It seemed like the perfect oven for our needs. I wish I had seen some of these reviews prior to our purchase. I have an error message E-27. The oven shuts down when this message comes up and it struggles to reach temperature. The manual tells us to throw the breaker or pull the plug to reset the oven. We did this and it worked for almost a week, however the problem is back and from the reviews I fear the worst. I thought this was a good product, but I'm now wondering what my fate will be.

I bought a Samsung electric stove, refrigerator, and dishwasher mostly because Samsung had received top ratings from JD Power for six years in a row. Within the first six months, the plastic around the edges of the glass shelves began cracking in several places, most of which were in places which could not have been bumped or struck. When I called customer service, their first response was to blame me. After about 15 minutes of discussion they did send me out one new shelf. Within a year, the plastic on another shelf began cracking. Withing three years, one of the front burners on the electric stove stayed on high when set at any level.

I am 60 years old and have lived in many different places around the world. In most of those places I had a stove/oven but never had any problems with them. They always just seemed to work. My 3 year old Samsung on the other hand has a bad motherboard. Yep, a stove with a motherboard and yes motherboards go bad. I wouldn't buy another Samsung anything. What a piece of junk.

NX58H5650 - Stove has a centre burner for a griddle however the flame level is very low even on highest setting and turning the control knob from high to low makes very little difference. Very disappointed as this is advertised as a key feature of the range and is not functioning as advertised. Have had Samsung repair look at it and they state "it is up to specs." Tried to cook pancakes and it takes about 10 minutes per pancake.

We received delivery of our gas range on August 20, 2015, over a week ago. I have only cooked on it three times. Each time I was unable to clean the stainless steel front and stove top. Also, the knobs are very loose and just a small pressure can activate the gas, which I find unacceptable, especially around children. I wish to return this gas range and replace it with another which is not dangerous.

Bought a Samsung stove from Home Depot. Had it for a couple of weeks. Used the oven, and drips of liquid was rolling down the glass door. Called Home Depot, told me to call Samsung. I called Samsung and they told me I had to pay to get it fixed, because it was cosmetic. Also, I had scratches on the flat top just from moving a pan. I had a GE flat top for over thirteen years - never had problem, no scratches, no problems. Why is this company getting away with this. Samsung doesn't stand by their product.

Ceramic cooktop model# NE59J342*SS - Cooking sausage on 3-month-old stove (about the 3rd or 4th time using the burner). After cooking then cleaned stove top and noticed a very small crack on burner! I had no idea where it came from. Noticed there was a small crack about 3/8 in long. I called with complaint and received call from Starkey Williams for repair, was told to take photo. Photo was sent to Samsung. The person from customer service said it was not covered because the warranty does not cover physical damage and said something was dropped on it and broke it. Drop damage??? I never dropped anything on it. Samsung refused to cover it stating physical damage not covered under warranty. Samsung refused to consider this could be manufactured defect stating it was physical damage.

This is the worst thing I have ever bought. I had a Whirlpool glass top for 10 years and I never had a problem keeping it clean. I cannot get the top clean. The oven really sucks -- does not hold the temperature. I hate this stove.

I purchased a Samsung Oven (Model # NE595ROABSR-AA) on 1/18/2013 for $906.00. On 2/16/14 the convection fan motor and sensor went bad. I was told it was out of warranty by less than 30 days and I would have to pay out of pocket. I paid $168.00 to replace it. On 2/6/2015 the convection motor went out again. I had to pay for a service call to replace it. Now on 8/24/2015, the service light is coming on again. I am being told by the technician that the motherboard is out and will cost $200.00 to repair. I have been on the phone with Samsung for 43 minutes so far and am being told that it is my problem. We had a Kenmore oven for 27 years without one service call and it still works great. We simply bought the new one for aesthetics and I wish I would have never bought a Samsung. THEY ARE JUNK!!!

6 weeks old and while I was cooking dinner tonight, oven stopped working and stove top stopped working. Burners and oven do not work. 6 weeks old. Called Home Depot and they told me I had to either return it or call Samsung. I have been down that road with our Samsung washer that they could never fix. Never buy Samsung appliances EVER.

Ceramic cook top model# NES595ROABWW/AA - Cooking eggs on stove then all of a sudden pop and crack!! I had no idea where it came from... lifted up the pan (light in weight) and there were cracks. I called and got an appointment. A service tech came out, called Samsung... the person said it was not covered because the customer broke it. Drop damage. I never dropped anything on it. We have had the stove 4 months!! Service tech sent pics. Samsung refused to cover it under warranty. There is no indications that anything was dropped on it. They just want money and don't want to deal with customers. We have a Samsung Fridge, Washer and cell phones. Wish I never would have purchased any of their products! They are the worst company I have ever felt with!! I will never buy another Samsung product. Neither should anyone else!!

We purchased a new Samsung gas range and it was delivered May 31, 2015. After doing a self-clean about July 20, on July 26th 3 of our birds died while we were roasting some vegetables in the oven. 6 days after using this feature it killed them!!! Please read about toxicity from these ovens! I have been in contact with them, and yes they have a compensation department. I am suing them for killing my family and my best friend! I now have a Whirlpool manual clean range!

Bought Samsung range, refrigerator and microwave at the beginning of 2013. The microwave died after 2 days and the Lowe's representative let us return it. He said he had seen a lot of problems, so we got a GE instead. The touch pad on the range never worked properly and have had techs out here 6 times. They can never fix it in one call. They have to diagnose, then order parts. It is now broken again and we are due to have a tech come out on September 1st. Every time they come, I have to miss 1/2 a day of work. No weekend appointments available. The handle on the refrigerator broke off and they repaired that. Now the plastic shelves are breaking. These products are very cheaply made. DO NOT PURCHASE!!!

Range is 5 months old. Will not hold temp that it is set at. Set at 350 inside thermometer shows after oven is open temp drops. I have been told that no more parts can be replaced. Technician replaced all parts already. Company told technician to tell me to figure out what temp I want to bake at and adjust temp to that temp. It starts out at 380 per the technicians meter when stove is set to bake at 350. Last technician told me to cook one tray cookies at a time because when I pilot in 2 trays, that is making temp drop because heat can't circulate properly with 2 trays and that is why heat temp drops. WHAT? I have been baking for 40 years and have ways been able to bake 2 trays at one time. Sure temp will drop a few degrees when you open oven but I have to shut oven off in order to preheat it each time I open the door to get it to come back to the temp I set.

On August 2, 2015, I opened the broiler to place a tray inside and flames shot out of it and singed face and hair. The fire department, EMT and PSEG responded to the incident. The oven was tagged "defective" and the gas line was shut off. I have been in constant communication with Samsung regarding the oven. I inquired about being compensated for food due to the "loss of use" and was told that they do not provide compensation. Last week, I was advised that they would swap out the oven. I advised them that before I would commit to this resolution, I would like to know the cause of the fire. I was informed that this information could not be released to me.

Looks nice, easy to clean. Didn't work well. Takes too long to adjust temp from min to max. Too fussy about pot size. Now has e84 error. Only had for 6 months. Samsung still trying to fix it for past 2 weeks. Thankfully it works well as a holder for my Coleman gas stove...

I have tried twice to schedule an appointment for repair service. The first time Samsung Repair Service called and said they could not schedule anything a week out and we were told to call back. When I called back, I found out that they had canceled the Service Ticket Number. I had to call the store again to get a new ticket number. The store said they had not canceled the ticket and it was difficult for them to issue a new ticket because the original ticket was still in the system. To resolve the ticket issue, the store then canceled the original ticket and issued a new ticket.

Purchased a kitchen package (minus dishwasher) just 2 years ago... refrigerator, stovetop and microwave. With the exception of the microwave, we have had significant issues with the performance. So much so, in fact, that even though it's only 2 years old, rather than repairing the stove... which blew something during a self-cleaning cycle, shut down and remains locked even after 3 days. We are trashing it and buying ANYTHING BUT Samsung. Even the repair service, when calling to confirm our appt. and advised by me that we were buying rather than repairing, advised that that was the way to go when dealing with a Samsung product. That pretty much says it all.

A piece of the coating on my 8 month old gas stove broke off when lifting a grate. The grate did not even cover that section. The piece was over an inch wide and about 1/4 inch deep. Samsung refuses to replace the top section calling it cosmetic. I am appalled. I bought 4 Samsung appliances at the same time and have had to have 2 service calls on the dishwasher and it still doesn't clean the dishes. Now to have the stove top crack and not be repaired. I would never buy another Samsung piece of equipment.

Purchased this NE595ROABSR/AA range Jan.22, 2013 at Lowe's. The front right burner would cook on high even though it was set on low. Managed to deal with that. Yesterday in the middle of preparing dinner, the range shot fire with a loud explosion. Samsung does not stand behind their products and you would think that a new stove that we paid $900.00 for would last longer than 2 1/2 years.

Called customer service and reported what I felt would be a manufacturing defect. When I went to steam clean the oven this week I noticed on the floor, of the oven, fan-like cracks in the enamel. The enamel was cracked and the metal below was showing in 3 areas. I asked if anyone else had reported this. After the CS rep investigated she returned and said no other complaints and it would not be anything they would address as the stove was 2 yrs old. That was all. I really feel it is a manufacture defect and should be replaced. Hopefully not a ongoing problem. I did see this issue on another review so why was the answer no, it has never happened before.

NE595ROABSR SAMSUNG ELECTRIC OVEN. Only 2 years old and it will not heat on any setting. Called 800 SAMSUNG and they want me to buy extended warranty that will cover repair and 1 additional years repairs at a cost of $306.00 plus tax??? Are you kidding me? $900 unit, 2 yrs old!

We bought a Samsung gas stove about a year ago. We had it less than six months and one knob broke. Then last week a second one broke. We love the stove but the knobs need to be replaced and I'm not happy they lasted such a short time. Is this pretty standard with these knobs?

Purchased from Best Buy a Samsung 30" electric range, NE595ROABSR on 7/10/13. The convection fan started running super loud and then it quit working completely! I called samsung and was informed that it was out of warranty. One year only!! What?! They told me I could pay $300 to extend the warranty. However, to save money, I think we are going to order a new convection fan on Repairclinic.com for $40 and install it ourselves after we watch a Youtube video. We are very disappointed! Also, we had issues with the oven taking more than 10 minutes to heat and also had issues with condensation and dirt between the door after a self-cleaning. Definitely would avoid buying Samsung in the future!

I purchased a Samsung electric range (Model#FTQ353IWUX/XAA) after the stove that came with our new home went out in 3/2012. I never thought I would have so many problems getting this stove repaired. I contacted Samsung a few weeks ago when my oven stopped heating. They informed me that I didn't purchase an extended warranty and therefore my stove would not be covered for repairs. I informed the customer service rep @ Samsung that I was told when I bought the stove that it would be covered for 5 yrs under a factory warranty. The rep informed me that the only thing on the range covered for 5 yrs is the glass top, nothing else. Also it would be up to their discretion as to what they would considered to be covered for the glass top. Sounds like a win/win for Samsung!

After reading all of these complaints, I'm just sick to my stomach that we didn't find this page before we bought our Samsung Oven. We bought a Samsung Microwave as well, but that seems fine. This oven is just over a year old (purchased Feb 2014) and has not worked properly for several months, but now we can't even manipulate it to work at all. We set a temperature and it slowly heats up. When it alerts you that it is to temperature, it is actually not. We turn it off and back on again (without opening the door) and it registers a temperature about 40-50 degrees less that what I set it for.

WARNING!!! DO NOT PURCHASE A SAMSUNG PRODUCT!!! I purchased an electric range, side by side fridge and a dishwasher from Lowe's in 2009. I have had problems with all of them! I have had to go rounds with customer service (they are horrible) with still no resolution. EVEN WORSE my stove caught fire from a faulty switchboard the day of my daughter's open house! My stove no longer works and there was damage done to my wall and floor... My husband and I have been trying to get Samsung to take responsibility for the damages that their review board admitted was caused by their faulty product! WHY is there no recall on the stove??? It is a safety hazard and I'm not the only one who has had a Samsung stove/ product catch fire!

I think they should have options for negative scoring. RIDICULOUS!!!! Less than 19 months of use with just my husband and I and we have a burner that malfunctioned which caused all the burners to light and not shut off so we had to disconnect so we could use the rest of the burners. Husband checked with others and the repairs may include a computer and other parts which amount in the $100s of dollars along with install cost. We are estimating around $500.00 for a stove that cost us $1100 less than 2 years ago. The quality and design is beyond poor. Not happy. Would not recommend!

Today during the self cycle our Samsung caught on fire. It was only 30 minutes into cycle, smoking badly and I heard a pop sound. I pulled it away from wall and could see through back it was on fire. This is the second time we have had electrical issues. The range is destroyed. We are lucky our house didn't catch fire. I don't trust Samsung ranges safety and no longer want another in my house.

Don't want your stove to catch on fire or your house? Don't buy a Samsung Smooth Top Stove with Double oven. I learned that hhgregg sold me a Self-Cleaning Oven by Samsung but did not disclose I can't use it because it gets too hot & locks. Only a Tech can unlock it if it has not burned 1st. I purchased it (3/2015). Samsung can't figure out how one can self clean the oven! I was told NOT to use that feature. Use EASY OFF instead. True. hhgregg in Columbia SC at Harbison Blvd. was not helpful when I asked to exchange the stove for a make where the stove does not catch my house on fire or explodes. Google complaints against Samsung. It's not an isolated case. hhgregg sells a self cleaning oven that can catch on fire but does not disclose that! Buyer BEWARE!

I bought many Samsung products in the past, and they are all registered with them. I liked the induction stoves safety and fast cooking, but the reliability is poor! This unit Model # NE595NOPBSR/AA Ser# JOW87DDC501585M was bought on 05/27/13. First breakdown occurred 08/21/13 front left burner defective. Second occurred 07/15/14 Bad inverter. Third was a bad display code E-84 06/29/15! The Samsung company stated they had extended the warranty after the second repair, and could not do any more. SOME PLEASE START A CLASS ACTION LAWSUIT ON THIS LEMON!

Last Thursday, I set the oven to 375 degrees and when it was at temperature, put chicken in to cook for dinner. About 10 minutes later, we heard a loud "pop" and smoke began to pour out of the back of the control panel. Then flames appeared. We turned off the house circuit breaker and used a fire extinguisher to douse the flames. The oven door locked as though it was on self-cleaning mode. We waited until the appliance had completely cooled and removed the back of it to see where the fire had occurred. It was clearly a short in the wiring that caused the fire.

I contacted Samsung Customer Service about an issue with staining on the inside of the glass on our two month old slide in range. I was told that the issue was not covered by the warranty. That it was normal for air, steam and possible grease particles to flow through the vent above the glass. I was told that it should accumulate on the inside of the glass. I was told that it could be cleaned by a service technician at my expense. I told Samsung if this was a continual problem that it was a design defect. I did not have this problem with either a GE or Frigidaire Range.

I purchased a new stainless steel electric range model NE595R0ABSR/AA and used it once when the ceramic top appeared to have a bubble inside. I contacted the place of purchase and they replaced the range with the same model. I don't cook much and within a couple of weeks, I was once again trying to get rid of the marks on the range top. I used the cleaning product recommended, but it didn't do anything as far as making the top cleaner looking. I contacted the purchaser who couldn't do anything because it was more than 30 days after the purchase date. It was suggested that I contact Samsung. I did and was on the phone with them for over 60 minutes trying to get the range returned and replaced with a new model. Samsung transferred me 3 times.

The first time I used the self cleaning choice on my oven it burned out the thermometer and possibly the fan and we cannot open the oven door. It is just over a year old and very seldom have we used the oven.

I purchased a Samsung Conventional Oven from Best Buy in August 2011. The stove worked great until now. I was preheating the oven to bake lasagna and could smell burning plastic. I looked in the oven to make sure there was nothing burning inside and there was nothing. As I closed the door and stepped back, sparks started shooting out of the stove top and smoke was everywhere. I had my two month old son and my three dogs with me in the kitchen. Luckily none of them were injured. The ash from the blowout was all over my kitchen. The breaker blew (thank god) and I immediately unplugged the stove. I could not see an obvious signs of a problem until I really looked at the back of the stove. Where the plug is connected was covered in black ash. I removed the panel to find that the area where the plug connects was completely melted.

I bought a Samsung NE594R0ABSR oven AND refrigerator. Both died in a year. The fridge was an easy fix, the ice maker was jammed, but that was the only assistance Samsung offered... Thankfully I had an extended warranty. But now the temperature will not reach the proper level. Again, Samsung couldn't be bothered. It is past one year, so I have to count on a local repair person. Ovens should NEVER stop working after one year. Samsung builds the worst kitchen appliances!

Computer board warped from oven use. Winter time it shows error code continuously until surface burner warms stove. The stove beeps at all hours of night when error code starts. Now that summer is here no problem with panel working. Kobe are peeling. Not metal but plastic with metal coat. Bought all matching Samsung appliances. All have issues being less than 2 years old. Never buy Samsung or buy from Conn's Appliance Co.

I purchased a kitchen suite at ABT less than a year ago. Refrigerator, dishwasher, stove, microwave. Every one of these appliances are garbage! The refrigerator door shelves cracked and fell to the floor in less than two weeks. The refrigerator makes intermittent LOUD noises like a grinding sound. Water pools at every bin and the worst of all is the layout is impossible to not knock everything over trying to retrieve a single item. The dishwasher stinks...LITERALLY! It always smells awful. It doesn't clean dishes well at all and leaves chunks of residue after several cycles of cleaning the same load.

We had our entire kitchen redone in August 2012 and bought three Samsung products. A stove, a refrigerator and a dishwasher. This review is about the substandard stove, model # FE-R300SX/XAA that we paid $668 for. The bottom enamel of the stove has been peeling off/bubbling up for approx. 5-6 weeks so I contacted their Home Appliance Dept, 866-797-8727. I was on the phone for 52 minutes, getting passed from section to division and back to another section. Entire process ended in failure: "We can't do anything for you sir. Sorry." I was contacted late this afternoon by Dealer Support and they offered me $484.30 as a Return Authorization (RA). They manufactured a faulty product that hasn't lasted 3 years and they're giving me "some" of our money back. Next post will be about the substandard Samsung dishwasher we purchased on August 2012.

I purchased a Samsung range a little over a year ago and also purchased an extended warranty for this appliance. It has a drip going down the front of the glass. I contacted Samsung and they suggested doing a steam clean. Obviously that would not work. Two technicians told me not to have the glass replaced that it would only happen again as the seal was broken.

I am 72 years old. I have baked since I was ten years old. In all this time, I have only baked on one stove where the oven light did not stay on once it was turned on manually for the entire baking session. Then, at the baker's discretion, the light is turned off, manually, or left on as a night light. The only stove I baked on without this feature was a wood cook stove.

Samsung delivered another oven the next week. It had the same issue so they dispatched a repair person and the issue was resolved to my satisfaction. Samsung made it right and ended up sending me a $100 for my troubles so I have to give them a 5 star for taking care of the issue.

I bought a brand new Samsung glass top/double oven, convection range 4 years ago. I paid a lot more than I usually do for appliances, thinking it would last the rest of my life. I bought the flat bottom pots they say to use, not knowing that if the bottom is aluminum, the burner would get hot enough to melt the bottom if the pot boiled dry. I ended up with aluminum melted into the top and a huge crack when it cooled. Samsung says no replacement top available, buy a new range. Customer service non-existent. Oven didn't hold temp either when baking.

I purchased a Samsung kitchen package on 3/27/2014. On 4/5/2015 I put on the self cleaning mode. The oven worked for approx. 30 mins. and the oven shut off and cannot be used. The oven door is locked shut.

We bought the Samsung Electric Convection Range from QVC in 2013 Model#FTQ3531WUX. It appears this was a 2012 Model we received. Stove seemed nice looking, burners & warming drawer worked great. The oven always seemed to heat slow and I felt the Convection wasn't quicker than regular oven. I really did not know about convection until my in-law said his Maytag convection was very fast cooking. So after going 2 years the oven decided to not heat anymore with an E-08 code.

I would never recommend Samsung. The customer service is awful. I recently purchased a new fridge and range, I have had the repair company to my house 3 times and the appliances are less than 3 months old. The flat top had a white mark inside the glass after 1 month, they replaced the cook top and 1 month later the new top has the same mark on it. They are supposed to come again for the second time, but are not returning my phone calls, I have spend many hours altogether on hold, to have them say they would call me back in 48 hrs. Still no phone calls back. This has been going on for over a month. VERY BAD SERVICE... BEWARE BEFORE YOU BUY A SAMSUNG APPLIANCE.

We remodeled our kitchen and purchased the FE710DRS Stainless Steel Flexible Dual Convection Smooth-Top Electric Range in September 2011. This week as I was preheating the oven, the wiring caught fire. It was really frightening. Filled our downstairs with black smoke and left an awful smell. Hoping that Samsung will respond positively since we paid $1300 and it's only 4 years old. Will update.

FTQ353IWUX - There is a major defect in these appliances due to a combination of factors. First: all the wiring near the oven upper element is exposed to extreme heat that has damaged all the wiring plastic insulation by drying it, severely causing cracks that have exposed the bare wires. This may be contributing to the frequent cases of fire since arcs may be happening. Also, at the main board, the plug that controls the broiler temp. settings is prone to sticking and overheating, causing it to catch fire. Amazing some appliance like this has not been recalled by the government. Everyone should unplug these units and remove the back cover to visually inspect the wiring insulation near the fans. All these wires are going to show damage, cracks and longitudinal fissures exposing the wires.

New convection with 4 burners and warming burner - $1100 and cost of warranty. 2 months old and some greasy water boiled oven. It dripped on oven door. Now glass inside, all 4 layers has grease on them. Cannot clean from bottom. Called service for cleaning and will cost me almost $100. The seal on the glass must have not been sealed correctly and Samsung will not fix under warranty. I am very angry and want to send it back. HHGregg store will not help - where purchased. My old oven never had this happen. This oven is made like junk.

In 2010 I purchased five Samsung appliances with a five-year extended warranty. Shortly after the first year every one of the appliances had issues. I emailed Samsung and they did not even have the courtesy to reply. The stove had so many replacement parts, it was practically a rebuilt and finally deemed a lemon by Samsung. The dishwasher never cleaned well from the start despite following all the guidelines, had major parts replaced and finally stopped working all together. It was deemed a lemon and replaced. The fridge had water pooling in and under a crisper. That problem was fixed after three service calls and now it is doing the same thing. The washer stopped dispensing hot water and had major parts replaced. The dryer element burned out right after one year and then the door started having trouble staying closed. The dryer was less than three years old and Samsung could not supply a replacement door.

I called Samsung customer service to find out what I can do for my stove that displays an error code and will not work. I was told by the rep to unplug it then plug it back in. I did that and it still wouldn't work. I was referred to another department that tried to sell me a service plan for almost $300. That I cannot afford. I can't believe a stove less than 2 years old has this many problems. All I can say is buyers beware. Don't spend your hard earned money on this product if you are not prepared to shell out more money 1+ year later. I had an old stove that was purchased in the 60's that was so reliable. This is a downgrade from that. They should be embarrassed with this inferior product. I hope this review can save someone else from the frustration I feel.

I purchased a Samsung ceramic top range and cannot say enough great things about it. It works as advertised and has loads of fantastic features. The oven is by far the best convection oven out there. I have bought many Samsung products and have always been happy with the function and quality of them. I truly can't say anything bad about Samsung.

2 months after warranty was over, stove top cracked. I have to pay $500.00 for repairs. Samsung was no help.

I have a 4 year old top of the line Samsung electric cooktop/oven that has always worked great, up until several months ago when it almost blew up. Many others have reported having the main computer board fail/catch fire. Mine was the 2 main oven heating, element wires at the solder connection app heating up, sagging and touched back metal panel. Wires shorted, blowing them off the oven. Luckily breaker tripped, shutting off power to oven, one wire did catch fire briefly. Don't remember what the warranty did cost but the 5 year one is prob worth it on the expensive ones. I looked at the back with the panel off and a thousand dollar unit has the same build quality as the 200 dollar one. **.

On Feb.16, 2009, we purchased a 30" Samsung electric stove AND a 5 year warranty. Almost immediately, we knew we had a problem. We spent the entire 5 years of warranty, having repairmen from A & E Factory Service (Sears) come put "bandaids" on this very expensive stove ($1508 without the warranty cost). When the extended warranty ran out in February of 2014 the stove had all the same problems it had as a new stove. Since then, I always set the temperature too high (because it never reaches the temperature I set it at). I bought a good oven thermometer to put in the oven which I watch by shining a flashlight through the glass in the oven door, adjusting the temperature throughout the baking period.

I moved into a new house on Jan 7 2015. The house came with stainless steel appliances (Brand new). I peeled the stickers from the Samsung stove myself... So I know I was the first user. Used it 4 times, smelled a funny smell but the documents said that it's OK to have this smell in the first few times, so I didn't pay much attention.

Poorly Made! Then kitchen is 1 month over warranty. Already the bottom metal strip of the oven door is coming off. It was actually glue and the glue is coming off. Very cheaply made. I called and they said to fix it's $175.00. I had my last kitchen stove from GE for 13 yrs and never ever had an issue. Will NOT ever buy Samsung again. Very poor craftsmanship.

Had the oven on 350 degrees and was ready to put my banana bread in the oven when I heard a loud hissing and then an even larger pop and then an even larger burst of flames. My husband cut the stove off from the electrical box and was able to put the fire out, but the electrical odor was sickening for days. I tried to call the repair number on my stove, but it had been disconnected.

After only 15 months, the touch pad quit working. The #3 would not work but I thought I could live with the default setting. However, two days later, the oven will heat to temp then shut off. The repair person said the cost would run between $285-$500 to fix depending on how many parts he needed. This is half the cost of the stove. I will NEVER buy another Samsung appliance. A stove should last longer that 15 months!

I bought a new Samsung Stainless Steel Range in November 2011. I was away for 3 years and the stove was hardly used. Just got home and was cooking for about two months. It seems to have a problem heating the oven and cooking a small chicken takes much too long. Burned on the top and undercooked below. But the MAJOR issue was my exploding cooktop. I was sitting in the living room. I had just warmed my soup and had turned the cooktop off. I then heard a major explosion... like a gun going off in the kitchen. The cooktop had completely shattered. There was nothing on the stove thank goodness and no glass was projected into the room but it really scared me.

Purchased a stove approx. 30 days ago, surface area on 2 burners peeling. Samsung sent a service center to assess and they apparently reported that it is "physical damage". I'm still questioning the physical damage from what? I contacted Samsung and was told that it is not covered under the warranty. The service advisor did inform that the peeling was a common problem with the stove but Samsung does not want to honor the repairs or take the onus.

We bought this condo in October. The first time I tried to use the oven (to cook a turkey) I set the oven temperature to 350. Hours later the turkey was barely cooked. I raised the temperature to about 400 and eventually it cooked. I then bought an oven thermometer and used it the next time I wanted to cook something in the oven. To get to 350 degrees I have to set the temperature to 425. To get to 375 I set it to 450 or so. The indicator light indicates the temperature to which I've set it but the oven doesn't heat up to where I've set it. Since the range is out of warranty Samsung wants me to call a service technician.

0 rating these products. Gas top scratching paint.

The oven was always taking awhile to preheat until it stopped working completely a month after warranty. Samsung will not repair it even though I'm one in many customers with the same issue. I will never purchase anything from Samsung again. I just bought LG washer and didn't even consider a Samsung.

I purchased a stove from Home Depot on 10/15/2014, today is 01/13/15. As of today I have been denied a claim for the glass top that chipped and the inner glass that broke while I was cleaning the oven. So to my surprise I called for service and replacement of glass top and inner glass and was told that it was denied for personal damage. It's amazing how you can spend $700 on a stove that didn't last for 3 months. My other stove which was a Kitchenaid was 10 years old before the inner glass broke meanwhile the glass top never broke and it still works perfectly. I will never purchase a samsung stove again.

A Samsung stove was delivered to me on 11/15/14. I had no need to use the interior of the stove for several days, when I did - on approx. 11/22/14 - I found that the oven would not heat. I reported to Samsung who sent out reps to look at it. They found that due to faulty wiring in the unit that a fire had started and burned out the inside. This could have done major damage to our home. In a quick summary, it has now been 2 months and I still do not have a replacement stove. I have had to order in and eat many meals out, including Christmas dinner which I was expected to host for 13 people. I have 3 young children and have not been able to prepare them proper meals. Samsung could care less. Their customer service is awful. They are lucky my house is still standing! The receipt attached is from Home Depot, but I have been dealing with Samsung for a replacement. Home Depot has been intervening and contact Samsung as well, trying to move the process along - to no avail. They need to replace my stove immediately and compensate me appropriately.

After being hit with super storm Sandy, I bought five Samsung appliances, each one has flaws. I am so disgusted with owning these products. The quality is very poor. The stove I purchased cooks really well but it is vented from the door. Years ago, the stoves vented from the top and sometimes pan handles burned or were extremely hot. Today, they vent from the door. Now I noticed that the five knobs are all burnt. Since I own the stove for more than a year, it is not covered and they feel this is not a mechanical problem. This is not my fault. It is a defect in the product if it burns the handles. I took out a warranty from Lowe's and they say it is not covered under the extended warranty. This is a problem with the way the stove vents - it should be covered under the warranty. I am very unhappy.

Purchased Samsung model FTQ353IWXU in February of 2012. In January 2013 oven wouldn't heat to temperature. Repair cost 200.00. Now in January 2015 bottom heating element has quit working. Going to cost another 200.00+. Next time it needs repair I will purchase a new range... and it will certainly not be a Samsung brand. The repairman says he works on Samsung brands more than any other.

The left top heating coil will not turn off causing fire and burnt food, the oven fan quit working and the oven will not heat to set temp.

Enamel on inside of oven cracked after 4 months. Samsung did not call back for two weeks after calling in for warranty work. I had to call in to find out they denied warranty work. Will never buy Samsung products again and will tell everyone I know "do not buy Samsung products."

SAMSUNG RANGE MODEL FTQ387LWGXXAA - Oven will not heat to temperature, call service tech A&E service came out, replace something. I said it was still too slow. 20 minutes to heat to 350. He said that was normal. I laughed and now the broiler stopped working. Called again, they're coming tomorrow to check it out. I will keep you informed.

I bought a ceramic top Samsung oven a few years. Within 18 months one of the burners quit working, then the front burner works but stays hotter than the setting, now the oven won't heat at all. I will never buy another Samsung oven. Very shoddy product.

I am having the same issues that was stated by Sandy. I was and am very disappointed that I feel Samsung's marketing is not telling the truth about this stove. The tech came out today and told me that even though my stove says 350 degrees, it is not because Samsung wanted the energy star rating and that the stove is actually 265 and needs another 15 minutes to be at temperature, even though the stove says 350. He said a lot of companies are doing that now so they can get the rating. The other thing that I am not happy is that the top part of the oven, that says you can bake, you really cannot. It is more of just a broiler. So all my stuff burns, but does not cook in the middle. This is not what I thought I was purchasing.

The motherboard caught on fire. I was cooking something in the oven and had just checked my food and raised up to see the back of the stove on fire. Samsung will not fix the stove. I would not recommend anyone buying a Samsung range. They are dangerous.

I have been cooking for many many years. This is the worst I have had. The oven door glass is not sealed and everything that can will drip down the glass. Service wants money to take it apart to clean/cosmetic. If the engineers were paid for this (god bless america). There are four glasses after taking apart to clean for second time. The screws on one of the inner plates do not have anything to screw into, but catch on the thin foil lining....such a shame (one time use)? Please review your standards and seal the glass. I could not believe the poor engineering NE595roabsr. Stick to tv's and have your parts made here!

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come "fix" the problem. He replaced everything he could find and it still doesn't work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

We put the oven, not even a year old on self clean mode and went to bed. There was a huge explosion and the outer glass shattered and blew 20 feet in all directions. Two weeks later we are still getting up glass and also have had small slivers in our feet and hands. There is a company tag inside the oven draw that states it was sold in Feb. 2013. The Model number is: JOVO7DDD201222A and the SN NE595ROABSR. The report transaction number is: **. The last one was: **. They first said it was out of warranty and then the last call they said it was from exterior blows. No service person has inspected the door or the thermostat.

After cleaning the stove, a streak appeared which was not reachable from the inside or outside. Samsung customer service claims that the damage is cosmetic therefore I should pay for the repair. I spoke to the folks at Home Depot, he told me that this a defect of the product since the seal was broken. Amanda at Samsung is rude and not at all accommodating.

I've had a Samsung range for 4 months and am extremely disappointed with it. The black glass top is amazingly cheap for such an expensive range. It is impossible to keep clean and scratches very easily. I had my old GE range for 10 years and it still looked like new when I replaced it with this Samsung. In just 4 months, this range looks old and worn. Every pot scratches the surface. I only use the pad and cleaner supplied with the range and even that scratches the surfaces. Plus, any spillovers go down into the vents and streak the oven door glass. I contacted Samsung and they sent out a technician who took pictures and said Samsung would call me. It's been 3 weeks and no call.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating "oh we sent the stove Korea for inspection first." Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? I'm not done with Samsung yet. I'm not a quitter!!!

We bought our oven in October of 2010 at Lowe's. It always made a buzzing noise when it was on and I thought that this was maybe just a quirk of Induction ranges since we had never had one before. I also had noticed that the large burner on the front right would not "sense" some of my larger induction safe cookware especially if it was warm from prior use. If I turned it off for a minute or so, it would not sense when I tried to turn it back on. Within the first few months the display/control panel stopped functioning. The display was out and it would not react to touch.

A few years ago, I bought a Samsung oven/range/stove. Today, I pressed the self-clean button. The oven status display started beeping and displayed an error code E-0E and flashed an icon of a padlock. I researched trouble shooting, tried to reset, powered cycled, etc. Nothing worked. The oven no longer works - it only flashes the display - E-0E and there is no way to stop it. I called Samsung and after getting a magnifying glass and super bright light to read the M/C number and serial number ON THE BOTTOM OF THE OVEN, the lady told me the unit was out of warranty (big surprise). She then told me that for about $300.00 (about 40% of the price of the oven), I could buy a warranty and it would cover the repair. I said no - so they transferred me to a service number where they informed me it would cost about $225.00 for a service call to diagnose the problem. I asked them why the oven was equipped with a self-destruct button - and how it is possible that an oven could die after barely 2 years of light use. No answer.

I purchased two Samsung ranges in 2012 for my small cafe. I just wanted them for baking. I know any commercial use would void the warranty, but I believed I would get several good years out of the ovens for a 1200 dollar range. One night that winter 2012/2013 I was sitting at the counter late at night doing bookkeeping. I was baking at about 400-425 degrees, when I heard a loud pop and saw one of the ranges on fire in the rear. I grabbed the fire extinguisher and started putting out the flames when I realized these being electric just pulling the plug would probably solve the problem… I did, and the fire went out (I did have an awful mess of chemicals to clean up). I researched the problem on the internet and found this to be a common problem with Samsung ranges. I was and still am mad. For a large corporation to put such junk for sale, I am incredulous. I've let the thing sit for almost a year, and am going to finally call someone to give me an estimate to fix, so I can fix or junk. I tell everyone I come in contact with not to buy Samsung anything. The other range is still used never over 350 degrees.

Purchased March 2012, and the warranty just expired... The oven will not heat over 175 degrees and I am now have to look for a tech to troubleshoot. I also bought a matching refrigerator and dishwasher both of which have had to be repaired. I am very disappointed in Samsung's dependability.

Bought a Samsung oven range at Lowe's with a rating of 5 stars and had it delivered (I thought it was an extremely great deal at 100 or so dollars below cost). Do not know who is doing the rating? After delivery I followed the directions precisely as my old stove was extremely old and conventional. I turned on the oven as directed and immediately noticed the continual clicking. Like I stated, my old stove was way outdated and thought maybe this was some sort of "break in" issue. Then the smell was horrible (HORRIBLE). I then opened every window and door and turned on the central air (it was off due to the weather being about 70 or so degrees outside) and put my dogs outside. I did this for hours, about 5 approximately. I then did not feel comfortable cooking with it but went ahead anyways. I put in a pan of buffalo wings. After the cook time I pulled them out and had no intention of eating them due to the ongoing smell, but found them burnt on top and undercooked underneath.

Bought range (MODEL FTQ 353IWUX-XAA) & 5 other Samsung appliances May 30, 2011 at Lowe's in Belmont, NC. While at home, range started making noises smoking from back control panel July 2013 - like blew up - tried to contact Samsung even though out of warranty. They were slow to respond. Finally set up service through them - $90. Technician said this is a common occurrence with this model - they will repair for $400. Going online for reviews, this is happening frequently with this model. Samsung knows of this defect but will not help...

We purchased Samsung appliances at HHGregg in Dec 2013 and installed them in Jan 2014. The stove was delivered damaged and had to be reordered. It came a little while later and I installed it. They all worked good until about 2 weeks ago and the oven quit working. My wife called Samsung only to be told the warranty had expired Nov 2013, and the stove was not registered to our phone number or address. That was not possible because we received it in Jan 2014. She took our information and a person from Samsung called back in a few days and said they were going to replace the stove. They just needed a copy of the receipt. The person would not give a full name or phone number. Just the first name.

Samsung Self Cleaning Convection Stove Fire - Yesterday at approximately 5PM EST, I heard a loud bang & looked towards the kitchen & there were flames shooting out of the back of my stove. I ran for the phone & baking soda, but thankfully the fire died out and nothing was damaged, except the stove! This came directly from the circuit board, and is obvious there was an inferior connection. This stove is 3 yrs old, and until yesterday everything was fine. I was roasting beets in the oven & it was set at 400 degrees. There was no fire in the oven, just shooting up from the back of the stove. I want everyone to be aware of this issue & have posted on Samsung Canada's FB page as well.

I am on hold with "Executive Customer Relations" - a defective range that has been repaired numerous times. Have had numerous conversations escalating this complaint after three circuit board failures on this gas range.

We redid our kitchen and bought all new appliances. We bought Samsung fridge stove and microwave. From the time we used the stove it has made a loud clicking sound as it heats up. We phoned Samsung and after many calls and a lot of time on hold a repair company phoned me and told me it was the relay and that was normal for a Samsung. If I had known that this oven would make this much noise I would not have bought it.

I purchased the double oven range Model FE71DRS from Best Buy in Palm Beach Gardens, FL November 11, 2013 and within two weeks - two days before Thanksgiving - the oven went out. The cooktop still worked but NO oven. After hitting my circuit breaker several times it finally came on after 3 hours. Now, for the third time within 7 months again and this time not working at all. I have a house full of company and Samsung service man can't be at my home for 6 more days. I'm so mad I can see stars and the customer service WHICH was the worst. I'll be posting a note on my community mailboxes telling my neighbor to NEVER BUY a Samsung --- so maybe these 400 plus people can help spread the word - SAMSUNG DOESN'T STAND BEHIND THEIR PRODUCTS!!!!!

I purchased model # NE595ROABSR. When the oven is on 425, the front lip of the stove is scalding hot. Service Company came out 3x. The temperature on the outside read 227 degrees. The technician said he has never had this issue before. After consulting with Samsung, they determined that there is "Nothing Malfunctioning". Really! When the oven is on, you can't touch the front lip of the stove or you will burn your hand as I did. Remember that the technician is being paid by Samsung. They will hear from my attorney next.

I completely outfitted my kitchen with new, stainless (I thought!) top of the line Samsung appliances. The convection microwave oven board stopped working day one. I returned to store for completely new replacement. Within a week - the same issue. Board replaced four times. Last time just after one year. Problem continued during that time, but I couldn't miss work for repairman to come. Repair tech had said board problem caused from heat of stove. This is an above stove unit meeting all necessary height specs. As a "courtesy" Samsung offered $430 if I cut the cord and removed serial plate (13 months after purchase of a $700 product with $150 installation!!). I can't replace it for that amount.

I purchased the Samsung stove-oven-range on 12 2013 Model # NX58F5500SS SERIAL # J1997DDD902732M. I contacted Samsung today, July 1, since still under warranty. One of the front right burner, it does not come on with the igniter and then it finally does making a big flame because the gas has been on for a few seconds. They wanted me to troubleshoot the issue over the phone. I am not a train tech for this job. I am their customer. This being a safety issue for myself and my kids it's unbelievable. I don't recommend and will buy anything from Samsung ever again.

FTQ307NWGX/XAC Kitchen Range - The range power board blew up with such force that the fuse totally disintegrated and it scored the top of the range. (see pictures) Their tech said that the range was unrepairable given that metal fragments went throughout the range and that it should not be plugged back in. After 4 weeks of delays and games here is a quote from them: "Please be advised that the OOP (Office Of President), our exchange team is now outsourcing a replacement of an equivalent model. Sorry for any inconvenience in regards to the issue, but we are trying to expedite the solution. Feel free to email me if you have any questions".

Gas Range White - The manufacturing of the knobs is defective. The paint on the knobs indicating on/off and the painted red bar indicating the strength of the heat had worn off with less than 6 months of use. Samsung's customer service would only replace the knobs with the same knobs and would not help me in any other way...since it was a "cosmetic issue." Actually it is a safety issue -- if you cannot see the strength of the burner with a visual inspection of the knob, then the gas or flame can be on without the consumer knowing it. Their willingness to replace the knobs with more defective knobs is not a solution. The new knobs will also degrade within months and by then, I will be out of warranty. The Executive Customer Relations Department repeatedly refused to refund my money, send me better knobs, or allow me to return it and upgrade to a better model. Also there are ridges on the control panel which cannot be cleaned. Be warned: do not buy a Samsung Range. Their products are inferior, have defective manufacturing and the company is not interested in the consumer!

I purchased a Samsung slide in electric range almost 3 weeks ago. Within 10 days, the oven warming burner and clock all stopped working. We had a Samsung tech come out three days later. After testing the unit, he determined that both boards in the unit were bad and needed to be replaced. He left us telling us the parts would be ordered and he would be back about midweek to make the repairs. That evening we decided to use the cooktop on the stove since it was the only thing working. We were making hamburgers in an All clad pan. When we finished cooking I went to wipe the cooktop and that is when I noticed the crack.

Problems from the start and are with both ovens either separate or together in convection. After 4 visits and some part changes, there is no change. I did a few extensive digital and analog temperature tests to document that:

Our Samsung FE-R300SX is 3 years old and we heard a loud pop and saw flames and smoke shooting out the back of the range. The circuit board caught fire. Samsung will not cover any of the expenses. Thankfully we saw it right away and our kitchen did not catch fire. This range should be recalled for safety. My husband and I were headed out the door when we heard the loud pop and saw the flames. We were baking Tater Tots and had the oven timer on. Our son was in his room playing video games and was going to turn off the oven when the timer went off. Our kitchen would have been on fire before he would have noticed a problem. We paid almost $700 for this range on sale and it is only 3 years old. We are very unhappy customers and will never buy anything Samsung again. They didn't even call me back about the problem. They sent an email to say they were sorry it caught fire, but they set me up for an out of warranty repair that I will have to pay for. I called them back and was told that I had no recourse and they would not cover the repair. Even thought there is a 5-year parts warranty, it does not cover the circuit board which caught fire.

I am having problems with the oven temperature in my brand new Samsung gas range purchased less than a month ago. When the preheat feature arrives at 350 degrees, it is not that hot in the oven. I have placed an oven thermometer in my oven because of the uneven temperatures and untrue displayed temperatures. When I called the Samsung phone number, the tech told me how to adjust or as he called it recalibrate the temperature. I did try this, however, It still appears that it takes 20 minutes or longer to reach the required temperature. In my previous 30-year-old gas range, the temperature reached the requirement in ten minutes. After reading the comments on this site (I wish I had known about it before purchasing my Samsung gas range), I would have chosen another brand. Now, I am afraid to even try the self cleaning feature.

I purchased a Samsung 30 inch 5 burner free standing 5.8-cubic ft free standing self cleaning convection gas range model # NX583G0VBSR from Lowes. The oven temp is off by 50-80 deg. I have had the probe replaced twice and the board replaced once. Every time after the new parts are installed it heats up to the right temp but takes 30 minutes to do so. But then the next time I go to use it, the problem reappears. I am out of warranty but the repairs were initiated while it was under warranty so you must ask for the warranty to be extended, also you must ask for parts and service. (1-800-726-7864) The first question they ask is if I have used the self clean feature, I have not. The tech also asked that question. I asked him if there was a problem with the self cleaning feature and he said there was and that the temp gets to high and destroys the probe, so I guess the self cleaning feature that I bought is no longer an option on my range. I now have another repair tech coming to replace the board and probe again. If this fails I am going to try to get the range replaced. I would not recommend a Samsung product as we have had repairs to our fridge and tablet. I thought these products were high quality but I guess I was wrong.

We renovated our kitchen over a year ago and bought new appliances (fridge and range/ oven) at Lowe’s from Samsung. I thought we would be getting a quality product because the LCD's and monitors I've purchased in the past have all been quality. We rarely used the oven at home but noticed that it would take an hour or longer to heat up. You would just hear it cut off and on the whole time. When I contacted them they said that I had to pay for the repair because it had been one month out of warranty even though I've seen numerous posts about this issue from other Samsung range oven owners model number FTQ353IWUX. The fridge has the change filter warning that randomly goes off and the ice maker gets ice all over the fridge door. I will never purchase another Samsung product in my life and will deter anyone from buying their subpar overpriced products.

If you value your life, the lives of your family, DO NOT purchase a Samsung model FER300SB Glass Top range! Over time, the oven will stay on and WILL NOT turn off! Mine is less than seven months old and is nothing short of a fire hazard!!! Trying to get any help from Samsung is a total waste of time! If you purchased this model at a retail store such as Lowe's contact them and get rid of this thing before it cost you your life! For the record and to prove this is not slander or an attempt to Troll Samsung the Serial Number and model number of the fire hazard in my kitchen is Model FER300SB Serial Number J02DDCC00836Z.

10 months after purchase contacted Samsung 11 months after purchase. Convection fan quit working. Oven won't reach temperature set for oven for example set for 400 but real temperature is 310. Does not cook properly due to oven problem and when it does cook it cooks unevenly. Cooked a meal and turned off oven. Came back 1/2 hour later, glass top was so hot that I could not put my hand on the glass top. I opened the oven door to cool it off and heat pour out of the oven for about 10 minutes (in pulses) and had to switch off breaker in electrical panel. Every so often when temperatures are not working properly the breaker has to be switched off and then on again to reset everything. Call center people generally don't know what they are talking to. Went through them several times then finally got a repair man to visit us. Had to run him down about 3 weeks later and he didn't remember coming to our house and the parts were not ordered.

We bought a Samsung range NE595R1ABSR in July 2012 when we were renovating our kitchen. We also bought a Samsung refrigerator and above stove microwave. We aren't happy with any of these appliances, but the range is a safety hazard. The first incident happened when we had several guests for dinner. My husband and I were cooking and suddenly I felt an electrical shock and heard a loud noise and the electricity for the whole house went out. The Samsung tech didn't find anything wrong. I was scared to use the stove after that, but started using it again.

I am very dissatisfied with the range. The burners will not change from fast boil to simmer. Two technicians checked the range stating that there is nothing wrong with the burners. I was told that In order to change temperatures, I must turn the range OFF after using fast boil then turn range BACK ON to simmer! Also the black top is very difficult to keep clean. My previous Whirlpool was not a problem. I regret having purchased the 4-piece package. Even the dishwasher basket is not satisfactory. The microwave enamel chipped after 3 months use. I am very careful with my appliances. After saving for a few years to purchase I am disappointed...

After remodeling my kitchen, I chose what I thought was top of the line appliances. I purchased the best in each category offered. Oven, Refrigerator, microwave and dishwasher. Every appliance is broken. They are less than three years old. My husband and I are retired and do not abuse or use these appliances everyday. Trying to get service has been a nightmare. Each appliance requires a different ticket which means four separate service charges. I would never purchase or recommend a Samsung appliance.

I have a Samsung Range that broke down after only 2 months. I set the self clean for 3 hours. After 2 hours, the touch screen died, and the oven door has been locked ever since. I called Samsung for repair service that evening and was told I would be contacted the following morning for a service call either that afternoon or the following day. Neither happened, so I called Samsung back and got the royal run-around of scripted answers. This time I was told the repair person would contact me within 24 business hours to set up a repair time, and that the repair people are very busy. Well that is because Samsung sells inferior products!

We purchased a Samsung elec. range (FTQ353IWUX) in 2009/2010 from Best Buy with an extended warranty. Within the first year, the oven would initially come up to temp. but not hold that temp. and actually begin to fall off. Best Buy had a Geek Squad rep come out. He changed $400 in parts without fixing the problem. When, at my recommendation, he finally began to do some troubleshooting, we found that one of the wires to the baking element had burned off. He cut back the wire and installed a new terminal lug. As of this week, the same old problem surfaced. Being that the unit is now out of warranty, and me being a retired industrial electrician, I shut off the supply power and opened up the back of the range. I found that not only had the same wire burned off its terminal lug but additionally, the two power wires that feed the broiler element had burned up as well.

We purchased a Samsung Electric Range Model NE597ROABSR/AA in October 2012. After using it for about 2 months, the range started smoking and quit working. We called Samsung and had a tech come out. He found a wire had arced and burned in the back of the Range. He fixed the problem but I am very concerned about using the range. Afraid it will catch fire. I believe a range two months old should not have a wire burn out and the risk of danger to my family of catching on fire. The tech said he had repaired another range that had the same problem. I will not purchase anything with the Samsung name on it because this is not the only appliance I have had a problem with.

Our Samsung side by side would only produce approx. two trays of ice per day. Called Samsung and they sent a repair person who installed a new ice maker. The problem continued. The second call to the repair service I was told they would bring a new control panel to fix the problem. In the mean time, the freezer and refrigerator temperature(s) have fluctuated even though the settings are properly set. Called HHGregg and told them to send me a new refrigerator. Luckily we have only had this product for a week and they were happy to oblige. Hopefully the new one will work!!

It was a faulty range right from the start. It took me 3 months and a lot of time and telephone calls to resolve. This is the worst customer service I have ever received in any country. Now my dishwasher of 2 years is constantly breaking down. I will never buy another Samsung product.

For over 3 weeks, I have reached out to Samsung Customer Service to get a resolution on a new stove that never worked. No one has helped me yet. Below is a summary of the contacts I have made. My last two attempts to contact customer service have left me at a dead end. I was told there was no number for me to contact and that I must wait to receive a call from Samsung's Office of the President. After over 3 weeks without a stove and not a single follow-up call from Samsung, you can only imagine how frustrating this is. I have not cooked on a stove for over 3 weeks now.

I purchased a new stove from H H Gregg in Myrtle Beach, SC. The controls in the stove area went out. I had them replaced by a Samsung repair man. Now there is a problem with the oven. I’ve been trying to get someone to listen to my problem and fix it. However, I am being told that is how my oven should work, because he has spoken to 40 other customers and the engineer at Samsung told him that is how my oven should work. I am not satisfied at all with the Samsung stove purchased at H H Gregg. I am unhappy with the run around from Samsung and their repair man. The repair man has not even looked at my oven. My stove top controls, yes.

My Samsung stove that was delivered on June 30, 2010 has a fault. I have pictures over a 30-minute period showing the control knobs are off and the burner is red hot. The only way to keep the burner off is to shut off the breaker. A serviceman came yesterday and replaced the burner, but it continues to turn itself on. He can't explain why, but he had no more parts so he had to order the same. These will not be in until next week. I called Samsung again this morning. They have no solution, even though this stove is very dangerous and cannot be used. I don't know what would happen if I had not been here or kids were around.

On 1/8/2011, I purchased an upscale Samsung Range Model FTQ353iWUX/XAA at HHGREGG in Brandon, FL. After noticing that the oven does not cook properly, I purchased a range temp gauge. I found that when the range pre-heat alarm rings, the oven is actually 75 degrees below the set temperature. It takes the range an additional 20 to 30 minutes to reach the set temperature which negatively effects the cook times. I called Samsung at 800-726-7864 and spoke to a Cedrik who refused to give his last name but gave an ID #***. He advised that this was a common problem and to set the temp up an additional 75 degrees. This would be fine except after 20-30 minutes, the oven temperature would be 75 degrees too hot. Cedrik was less than helpful. I would strongly advise anyone considering a Samsung Range to reconsider and look at ranges from reputable manufacturers.