Wolf Cooking Appliances

I am writing to express my disappointment with the Wolf 48 6 burner gas stove that I recently purchased, it was supposed to be one of the high end stove and it costed us more than $16000. Unfortunately, the stove has not lived up to my expectations, and I feel that it has been a poor investment. Ever since we got the stove installed in May 2022, we had five service calls already, first with broken Grill, and the next three times are the burners, they just stopped working out of blue. We treat the stove as gentle as we do to a baby, it still breaks for no reason. Three days again, I turned on the left stove and that stopped working too. This is the WORST stove we have ever had, although the most expensive one. I am very disappointed in the quality of this product and do not feel that it is worth the price that I paid. Owner of wolf stove, Serial # 18639903

Purchased Speed oven along with other appliances from Pirch. Waited for a year for appliances. Finally got the Speed oven installed after two weeks it broke and have been waiting for parts to come in for 7 months, keep receiving emails that the part is delayed.

UNDER NO CIRCUMSTANCES BUY A RANGE COOKER FROM WOLF. I'm writing this review whilst on hold trying to speak to the Wolf "customer service" department.... current wait time 50 minutes. We have owned a wolf range cooker for 8 years, it was £14,000 as specced at the time, I believe they are closer to £18,000 now.

During a kitchen remodel I replaced all my 20-year old Kitchen-Aid appliances (which were all trouble free) with all Wolf and Sub-Zero. I was repeatedly told by sales that spending the extra money would be worth the quality. The gas cooktop did not work right out of the box (professionally installed)--so that speaks to quality right there. Rather than being able to take it back for a working model, I had to sit and wait for a repair service---on a brand new appliance!

I have the following S030-2U/S wall oven MWC24 convection microwave and a 36" induction cooktop. They were purchased in 2010. The Oven's first repair in less than a year Dec 6, 2010 with an MDL circuit board failure. This happened again in Dec 13, 2011 a year later with a MDL failure so they replace the latch as well. These were still under Warranty. Since then I have had no less than 6 MDL failures at around $390 for repair and the microwave has the cheapest four $6 microswitches that they charge $45 each for. The microwave failure happened every year for the last five years averaging $346 a repair. Today the microwave had the same door switch failure and I am calling an appliance company that does not peddle this overpriced junk.

We purchased the Wolf 30 E-Series Transitional Speed Oven and the first time we used it as a convection oven the glass in the door exploded all over our kitchen. Wolf is well aware of this problem as it’s shown under their “common” issues on their website. Customer service rep I spoke with said that she’s only heard of it happening 5 or 6 times over the six years she’s been there, so obviously this is acceptable to Wolf. I was standing 3 ft. in front of it when it happened, but luckily had my back turned or I would have been digging glass out of my face rather than my hair. Wolf said they would replace it with the same product - period. No way am I taking the chance again and having it blow up in my grandson’s face.

The technician says that the dramatically uneven browning is related to the design of the flue and cannot be rectified. Wolf’s technical service manager says the temperature variations are “within their tolerance levels” and that these ovens are “far better roasters than bakers”. (I have owned numerous run-of-the-mill gas ovens and have never had this problem.) The interior is only 24” wide and the rack glides protrude another inch on each side. My old roasting pan barely fits. Absurdly, you get 3 racks with your oven. I don’t know how you could use more than one.

Not a fan of Wolf. We have a 7 year old 30in induction cooktop. A couple weeks back it suddenly stopped in the middle of cooking spaghetti noodles. A fuse associated with a generator blew. Wolf said they can no longer replace that part, and the entire unit must be replaced. They did not offer any loyalty enticement such as even a modest 10% off for purchase of a new appliance. Based on this experience of weak longevity/durability of the components and inconsiderate customer service, I will not buy another Wolf nor recommend the brand.

We have a 36" Wolf gas Range (stove and oven) stand alone unit. We use the cooktop every day but use the oven about twice/week. The range is beautiful with the red knobs and the company smartly recessed the knobs beneath the front edge so that when grease spatters, it doesn't also spray on the knobs so less cleaning required of the knobs. We ordered this brand due to its reputation, looks and availability during the pandemic- just a 4-6 week lead time. The range is not cheap but if you love to cook, it's worth it. I mean, you use it every day and will for years. We can see why so many love it. The best part is that the burners each have a separate simmer range from high to low which really does work! And there is one small burner for using smaller pans.

Unacceptable customer service: one of my burners stopped working and I have now been waiting for over a year for a replacement. I have called so many times, first they blamed Brexit (part stuck in USA, I even offered to bring it myself from there), and now one year later the service manager told me that the company that makes one of the components has gone into liquidation. Not only this is concerning regarding their supply chain (supposed to be too range, price included!) but also how is this a valid excuse a year later? The service manager pretended to be surprised “How come you have not been contacted about this? I will sort it out TOMORROW”, weeks later still no news, another empty call right now. Please stay away from this company if you live in the UK - and Wolf/Subzero please get involved!