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GE Ranges Reviews

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About GE Ranges

GE appliances come with a standard manufacturer’s warranty, but the company also offers extended protection through Bodewell Care Protection Plans. Administered by Assurant, these plans cover functional part failures resulting from normal use. Coverage is available for individual appliances, so you can customize your protection plan.

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GE Ranges Reviews

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    Page 1 Reviews 0 - 40

    Reviewed Aug. 15, 2026

    Oven temperature never actually reached temperature and oven panel overheated!!!!!!

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffValue

    Reviewed July 13, 2026

    We purchased a GE Free Standing Electric Range with Crisp Mode from an appliance store (not Home Depot or Lowe’s) and 18 month later it was broken. The oven temperature would be set and reach temperature and the cancel button would not shut it off. We have to shut the oven off by using the breaker. The oven cost $678 because we purchased a package (fridge, oven, dishwasher & microwave) which saved us approximately $300. We had to have a repairman come to diagnose the issue, order the part and return to repair it and that cost $360.

    I called GE and asked for them to reimburse the cost of the repair and was simply told no because we were out of the one year warranty. I thought that they would back up their product since it was only six months over the warranty but that didn’t happen. My advice is to stay away from GE, even if you get a few bucks off. It’s not worth it in the long run. Also, that black coating on the glass top scales off easily and a new oven turns out looking like junk in no time!

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      CoverageMaintenanceStaff

      Reviewed July 8, 2026

      Bought my stove from home Depot 4 years ago. The oven temp didn't work and I left a review and was contacted and they said they could tell me how to set the oven temp, why should I have to fix a new stove? Then the burners stopped working because they have some kind of safety button on top that doesn't work and on top of that it started RUSTING EVERYWHERE and when I mentioned that I was asked to send photos and I did and never heard back from anyone. SO the oven temp doesn't work the burners don't work and it is all rusted out in 4 years, how do you stay in business, your stove is a piece of CRAP. Thanks.

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      Reviewed July 7, 2026

      Oven model PTS7000SNSS is once again failing to deliver. This oven was installed when I bought my house 8 months ago and again it’s failing. The oven takes over an hour to heat to 400 degrees. So much for high end. I’ve had more problems this first year with this oven than I did with the older models over 20 years installed. I recommend don’t buy this garbage product. I’m also submitting a complaint to the builder for selecting this unreliable product.

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      Customer ServiceRefunds & Payouts

      Reviewed July 1, 2026

      I mistakenly purchased multiple filters that I did not need from GE. I returned them and the tracking clearly shows the items were delivered back. However, it has been close to one month and not been returned to me. This is completely unacceptable customer service. I am extremely frustrated with GE's refund process and lack of accountability. I would caution other consumers to be very careful when purchasing from GE, as getting a refund appears to be nearly impossible even when you have proof of return delivery.

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      Reviewed June 17, 2026

      Bought the dual fuel range. Some touch buttons don't line up, so you have to push them on one side or they do the wrong thing, but. My big complaint is that I bought the dual fuel because I like gas stove top, but electric oven is more accurate. BUT, gas cooking wasn't the only reason. I wanted gas so when there's power outages I can still cook. I expressed that to salesman. Today, power outage. Guess what. Without electric the gas burners don't work. Almost $3,000.00. That should be stressed when selling, especially when the customer says it's a consideration 🙄

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 14, 2026

      Bought a GF600AV2SS gas range, nice range top, good size burners, small grill in the middle, the whole works, problem is the oven inside temperature doesn’t match digital display, set the oven to 350 degrees, display showed 350 but stand alone thermostat didn’t match stove reading until approximately 10 minutes later. Called a repairman, he looked at the oven tested it with his equipment. Couldn’t find any issues, no change in the oven heating issues. I don’t think GE quality controls their product before it leaves the factory, love the stove, not the oven so much, not sense in calling them back, funny I bought a new stove 'cause my old stove oven did the same thing.🤪

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      Punctuality & Speed

      Reviewed May 27, 2026

      Model js760el4es. Last night I was broiling in oven. Got f200 error. I push cancel. Error code went away but oven won't shut off. The full oven throwing heat. I open the door it hits me in the face. The broiler was not the only thing on the oven was on to I waited a hour to see if it would shut down. No I finally thru circuit breaker to shut down. This oven is 4yr old. I don't trust using it at all. Afraid of fire.

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      Punctuality & SpeedMaintenanceStaff

      Reviewed May 8, 2026

      Regarding The GE gas slider range. We bought about 30 days ago and it works,,, technically, but I’m noticing things that after using that have caused me to regret my purchase. Firstly, the oven doesn’t slow cook. I’m not sure why, but at 250 degrees a pork roast was slow roasted for 3 hrs and was still nearly raw. I had to turn the heat up to 350 degrees to get her done for pulled pork that evening. A cake, I’ve made for over 30 yrs., did not rise properly. And a 18” cookie sheet of biscuits didn’t bake evenly either. The biscuits in the right back corner were barely browned while the ones in the front were dark brown. Now that sounds strange, but the cookie sheet was on center in the oven, so my conclusions are, the heat doesn’t circulate properly. I oven fried potatoes on cookie sheet using the air fry mode and the same thing happened. Uneven cooking.

      The stove top is hard to clean requiring the removal of the entire cast iron rack to be removed. Minor inconvenience, I’ll grant you, but it’s a hassle required two hands instead of one hand lift and other wipe as my previous range was. There’s a rubber seal between range cooking top and dials. This seal is just porous kind of plain rubber. When it gets grease on it, it soaks into the rubber. Wondering what that might be like after a year or two. All in all, I’d think twice about GE in the future. All of these things do not fall into the category of defective, just poor design and poor quality control.

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      Sales & MarketingStaffEase of Use

      Reviewed May 1, 2026

      Just received my new GE free standing GAS Convection range and it is very modern. All features are as described in the sales literature but there is no manual presented to the customer upon delivery. Instead, the instructions describe how to download a manual. But, I was unable to download the manual. Thankfully the professional sales associates where we purchased the stove made a copy for us but we had to ask for it. This stove includes multiple layers of modern features and the manual is essential to help understand how to access all the variations of entry codes and their purposes. I have not yet started to cook with this pretty new GE appliance but learning the features will take practice. I have no idea how to use the "warm" feature. Also, is the bottom drawer a warmer or is it a storage drawer? I look forward to learning how to use this gas stove and range.

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      Reviewed April 30, 2026

      We have a GE Electric stove we bought about 3 years ago, and it is rusting on the outside below the oven door. It started about 2 years ago, and it has gotten worst. Once the paint fails, it starts to oxidize because of exposure of air that has moisture in it. I don't think there was a primer and a thick enough mil thickness of paint, which is supposed to protect this surface. We bought GE because they were number 1 for gas and electric. I think this standing is long gone.

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      PricePunctuality & SpeedMaintenance

      Reviewed March 1, 2026

      Glasstop stove. Hate it! Every speck of dust, grain of salt, or grease spatter shoes. Would throw out the back door if I could! Constantly cleaning it or wiping off when not in use. Stove works great. Heats up fast, but you need to use special cookware with it. Not worth the frustration!

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      Reviewed Feb. 25, 2026

      Purchase was easy... pay money, get range. After having range for 1 year I have issues. The oven temperature is always illusive. Tried 3 different thermometers... same result, either too high or too low. The timer is invisible when baking if you check the temp.. If you press timer button to see how much time is left it sets timer to 0.

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      Punctuality & SpeedMaintenance

      Reviewed Feb. 6, 2026

      Bought new within 2 months, gas leak from regulator. Waited 3 days for service. Have to order parts. Another 7 days to fix. That is too long for repair.

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      Customer ServiceCoverageMaintenanceStaff

      Reviewed Feb. 6, 2026

      I purchased a brand new GE washer and dryer set, and it has been nothing but a headache. The washer has been turning on and off randomly, leaking water underneath, and service technicians even confirmed it was leaking oil. This is a BRAND NEW unit. They have already replaced multiple parts, which makes me question why so many components needed to be replaced on a new appliance in the first place. At this point, it feels like I was sold a defective machine that’s just being patched up instead of properly replaced. Because of the ongoing issues, I’ve had to spend my own money at the laundromat, and customer service’s solution was offering a $50 check. That doesn’t come close to covering the inconvenience, time, and frustration. When you buy new, you expect reliability—not repeated repairs. Extremely disappointed in the quality and the handling of this situation. I would strongly reconsider before purchasing a GE washer.

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      Timeliness

      Reviewed Dec. 19, 2025

      I bought a brand new GE gas range five burner. I did the initial oven burn off of the chemicals the next day after delivery. I hadn’t had the opportunity to use the oven until last night which was six days after delivery. The oven will not ignite! GE is sending out Sears A&E service repair out a few days before Christmas and odds are they won’t have the part needed and we will be without an oven on Christmas Day!

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      Reviewed Dec. 18, 2025

      Digital panel doesn't last but a year. $450.00 to replace for a 600$ washer. This is done intentionally. They engineer the appliance to go bad after the yr warranty is up. Unfortunately it isn't just GE. They're all doing it.

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      Customer ServiceCoverageMaintenance

      Reviewed Dec. 10, 2025

      My son bought me a new GE stove model JGBS61 3 yrs ago. I’m not much of a baker so first time using the oven to bake pies for Thanksgiving. Everything was working fine and I finished baking. Turned stove off to allow to cool down when I heard glass break. I was nowhere near the stove when I heard the glass break. I opened the oven to my surprise. There was glass everywhere. Small pieces of glass in the oven. I called GE. This Model is on recall list but I was informed they will not cover the broken temp glass. Disappointed to have to replace $450 temp glass when GE is aware of oven exploding glass. It’s dangerous GE oven glass can easily explode no warning and it was not explained as to what causes the glass to explode.

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      Customer ServiceCoverageTechPunctuality & SpeedMaintenanceStaff

      Reviewed Nov. 16, 2025

      When this range works properly, I love it. Unfortunately it is down often. Purchased from Jeff Lynch Home Store. Greenville, SC May, 2021. Lbs be the design, sleekness, features, especially the double ovens. It started acting possessed in Sept 2023. It would just start beeping and the lights on the control panel flashing, burners would come on and off and sometimes not go off - all of this noise woke me in the middle of the night. We had to throw the breaker to get it to stop. The range would not work after that. Jeff Lynch sent a repairman who replaced the control panel. A few months later it happened again while I was using the top oven. Repairman replaced another part. Few months later, same deal. Repairman replaced another part. All in all over the next year 5 parts were replaced. The last repair I was without a range for 6 weeks while waiting on backordered parts.

      Finally it is all working fine - until 11/12/25. While roasting a chicken in the top oven it throws error code 350 and the entire range shuts down. So with a raw chicken in the oven and raw vegetables on the stove top I call Jeff Lynch. I’m told that a representative from GE will be coming to look at the range on 11/24/25. So for 12 days I have to cook on a hot plate from Walmart and I can use my gas grill (also from Jeff lynch), slow cooker, microwave etc. You get the idea. So the week of Thanksgiving I assume I will not have an oven. Fortunately I did purchase the extended warranty. I’ve asked Jeff lynch to just replace the range. I’ve just read other reviews on the Home Depot site and it’s hit or miss with this range. Maybe if they replace mine I’d get a good one.

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      Customer ServiceCoveragePriceStaff

      Reviewed Nov. 2, 2025

      After only 4 years, my oven door randomly shattered. We were not using the oven, it was not on, nothing hit it and it randomly exploded in my kitchen. GE sent a technician out to take a look, but they wanted to charge us $500!!!! To replace the glass. The oven itself was $600. We ended up paying $260 for the glass and installing it ourselves. The part was not made correctly and heat was escaping our oven. GE was no help, and the customer service agents are not super helpful or friendly. Will never purchase GE again.

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      Reviewed Nov. 1, 2025

      GE is one of the most anti consumer companies. The fact that they put a RFID clip in their refrigerator is absolutely insane and should be illegal. Had the home I purchased not come with it I would never buy one. Stay far away from anything and everything these scammers sell.

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      Customer ServiceTechPunctuality & Speed

      Reviewed Oct. 31, 2025

      I found my GE slide-in stove to be unreliable. Within 2 years after purchase, the front power burner failed to work, so I paid for a new burner. Three years later, the same burner failed again, another repair bill. Again 4 years, the burner failed once again. This time I called GE. Their repair company Bodewell came out a month later and wanted over $300 to repair again. No way. I will purchase a different brand this time.

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      Customer ServiceCoverageMaintenance

      Reviewed Oct. 16, 2025

      Been without a microwave/oven combo for 6 months. Control panel backordered 60 days, then 90, then 120. Now they no longer manufacture the part and won't support it. Unit is 5 years old. I was told to go look for parts on my own. Customer service is horrible. Their resolution to fixing it is to get you to buy a whole new unit. POOR QUALITY. POOR SUPPORT. POOR SERVICE. My next purchase WILL NOT be GE. Don't make the mistake.

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      Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenance

      Reviewed Oct. 7, 2025

      The third party GE has come out and repair your appliance are not qualified to fix it or diagnose it right? I'm working on my fifth appointment and I still do not have a working stove. Ge solution was for me to call another service repair shop. Have them come out and diagnose. What's wrong and then order the parts through GE and then get those people to come back out to fix it and they will reimburse $250 and I don't know about y'all but I don't know anybody that's going to come out twice and fix your appliance for $250 or less. But that was their solution. They will not take the stove back. A company is only as good as who represents them and US appliance is who they use in our area to do their warranty work. I don't want an appliance that I cannot get serviced.

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      Maintenance

      Reviewed Sept. 24, 2025

      We bought a new GE double oven, glass top and it lasted 40 days before it stopped working. This was used by a family of 5, well maintained and clean. I’m very disappointed and disgusted by GE. We will not be purchasing their products again.

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      Customer ServiceCoverageMaintenance

      Reviewed Sept. 18, 2025

      I bought a GE stand free Electric range with a glass cook top. After a few months while something was cooking I hear a pop. The glass top cracked. I called GE. I was told they only cover the Glass Cook Top for 90 days. Since it only a cosmetic issue I continued using it as they said it's safe to use it. A few days latter it totally shattered. Now the range is useless. I paid $1400 for the range and to replace the glass cook top GE wants $600 so don't waste your money. Don't buy anything from GE. They are not the company it used to be.

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      Customer ServiceCoverageMaintenanceStaff

      Reviewed Sept. 11, 2025

      Bought a double oven range, Nov 2023. Oven stays on without using it. How can they be possible for a stove that's less than 2 years old. I had to knocked out the breakers. Called a technician and he told me it could cause a fire. Call GE and of course it's out of warranty. Well the least they could do is replace the parts. They are the ones selling junk.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedMaintenanceStaffRates

      Reviewed Sept. 9, 2025

      ⚠️ WARNING: DO NOT BUY THIS RANGE – EXTREMELY DANGEROUS ⚠️

      I cannot stress this enough: do NOT waste your money on this GE Profile 30 in. Smart Slide In Electric Range (Model PSS93BPTS). What happened to me was not only disappointing, it was terrifying and dangerous. While I was baking a simple loaf of bread, the glass panel on the control/display area suddenly exploded without warning. Shards of glass went flying across my kitchen at high speed. Thankfully, I don’t have small children at home, but one of my cats was hit and ended up with an injured paw. Imagine if a baby or child had been nearby. This is an unacceptable hazard for a household appliance that is supposed to be safe for daily use.

      To make matters worse, this range wasn’t even that old, just a little over a year after purchase. I paid over $2,000 for what GE markets as a “premium” Profile product, only to have it turn into a ticking time bomb. And when I called GE to report this nightmare? Their answer: “It’s out of warranty. We can sell you another GE range with a $200 discount.” 🤯 Absolutely insulting. You expect me to spend MORE money on a brand that nearly harmed my family, just because you throw me a pity coupon?

      Shame on GE. A company of this size and reputation should recall such dangerous products and take accountability instead of brushing off loyal customers. The fact that they dismiss life-threatening defects as “out of warranty” shows just how little they care about safety or customer trust.

      Bottom line:
      1.- The product is unsafe.
      2.-The quality is pathetic for the price.

      3.-The customer service is a complete disgrace.

      Do NOT buy this range or any GE Profile product. Protect your family, your pets, and your money. I will never again purchase anything from GE, and I strongly urge you to do the same.

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      Customer ServiceTechPriceRefunds & PayoutsMaintenanceStaff

      Reviewed Aug. 28, 2025

      Purchased a GE glass top range approximately 2 years ago. The main front burner, regardless of setting, only burns as if it were set on high. The Customer service agent said it's most likely the internal switch. So nothing to do with consumer abuse of use. She then went on to inform me that they do not back that issue. She informed me that I would have to pay for the service.Call the part and the labor. On top of all of that, they only have service techs Mon-Fri from 7am-5pm. So if you work a regular day job, it's gonna cost you a minimum of half a day's earnings on top of the repair costs. In a case like that GE is definitely putting the consumer as their last priority.

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      Maintenance

      Reviewed May 19, 2025

      The electric panel stopped working after 2 years. The clock started going backwards! I never trusted using the WiFi features! The knob broke at 3 years anniversary and I had to turn the gas off because the burner would not shut off.

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      Customer ServiceCoverageTechMaintenanceStaffCommunication

      Reviewed May 1, 2025

      I purchased a GE gas range from Lowe’s in December 2024. The stove broke down on April 5, 2025, and for most of a month, attempts to resolve the issue through GE and its contracted servicer, US Appliance, have been unsuccessful due to poor communication, unresponsiveness, and inadequate support. Despite multiple calls and interactions with GE representatives and US Appliance, the stove remains unrepaired/ replaced. US Appliance failed to follow up after an initial inspection, and GE has been unhelpful, offering minimal compensation and proposing either a partial reimbursement for a self-arranged repair or restarting the service process, which would further delay resolution. Lowe’s declined to replace the stove, offering only a $100 credit toward the purchase of a new stove. I have a non-functional appliance, additional expenses, and significant stress, particularly while caring for a sick child.

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      Rates

      Reviewed April 8, 2025

      We bought a GE range about 1 1/2 years ago - absolutely awful. If you get ANYWHERE near the control panel, it automatically shuts everything off; oven temp, timer, etc. You have to reset it all, then recalculate cooking time. I would rate this with negative stars if I could. DON'T BUY ONE.

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      Customer ServiceMaintenance

      Reviewed April 8, 2025

      We have a GE Cafe oven with a glass warmer drawer. Six months ago the glass was broken on the warmer drawer. We have tried Sunrise Appliance where we bought the oven and GE. We have had absolutely no luck in replacing our warmer drawer. GE customer service is non existence. Never buy a GE product again.

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      StaffRates

      Reviewed March 5, 2025

      I bought 4 months ago GE gas stove and suddenly stove caught fire. Luckily fire department came on time and nothing happened to my house and family. I contacted GE Brunswick canada and they sent technician and technician mentioned clearly that our gas line & connection is fine but GE said it's external leakage so imagine they don't even trust their technician and refused to exchange.

      I saw the rating and GE customer rating is 1.5 rating which is below even poor. I wish I saw these ratings before buy GE appliances. Please don't buy GE stoves and save your house and family and worst part GE BRUNSWICK and GE BURLINGTON ONT is not believing even on the technician which they sent to my house. It's 4 month old stove and caught fire. Now I know why people stop buying GE appliances. I will never ever buy GE in my life and will stop people to not buy this brand because they playing people lives and with their houses. If you can't make good quality gas stove then please don't make it but please stop playing with people lives. I will never ever recommend GE appliances to anyone even if I see anyone buying this brand, I will stop them so no one put their lives in danger. Shame on you GE appliances for your stuff and shame on you GE BRUNSWICK AND GE BURLINGTON ONT.

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      Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaffBillingRatesTransparencyResolution

      Reviewed Feb. 10, 2025

      A Complete Disappointment: GE Profile 30-inch 5 Burner Smart Slide-In Electric Range. I purchased the GE Profile 30-inch 5-Burner Element Smart Slide-In Electric Range (ORDER #**) for $1,917.55 on March 16, 2024, with high expectations, given its premium price and advertised features like convection cooking and air frying. However, this stove has proven to be a complete failure in quality, durability, and customer service. As retirees who dine out frequently and travel often, my husband and I have used this stove occasionally. Despite its limited use, the oven's poor construction became evident in January 2025 when I used the steam-cleaning function for the first time.

      I followed the manufacturer's instructions exactly, expecting an easy cleaning process. Instead, when I opened the oven 30 minutes later, I discovered small black particles covering the bottom, peeling from the sides and top of the oven, and even stuck to the heating element—which may now be damaged. It was as if the oven's coating was melting and flaking off, much like chipping nail polish. GE Steam Cleaning Instructions I Followed. To ensure proper use, I adhered strictly to the GE-provided steam-cleaning directions:

      1. Remove all racks and accessories from the oven.
      2. Pour 1 cup of water onto the oven bottom.
      3. Close the oven door and select the Steam Clean function.
      4. Allow the cycle to run for 30 minutes.

      5. After completion, wipe out any remaining moisture or residue with a soft cloth.

      Despite following these steps strictly, the oven's protective enamel began peeling off, proving that GE's steam-cleaning feature is fundamentally flawed and damaging.

      Health & Safety Concerns. Needless to say, I was fearful to use the oven after seeing what appeared to be a degraded protective coating mixed with our food. This forced us to dine out for the entire four-day visit of my grandson, who had traveled from North Carolina—an inconvenience and unnecessary expense. While GE claims the coating is "non-toxic," no consumer should be forced to ingest deteriorating oven material.

      GE's Abysmal Customer Service. This range is under warranty, so on January 24, 2025, at 12:09 PM, I called GE Customer Service (1-800-386-1215) and spoke with a representative named Lauren. Despite my detailed description of the oven damage and my concerns about contaminated food, Lauren immediately dismissed my complaint as 'cosmetic' and informed me that GE would neither repair nor replace the oven. When I insisted on escalating my case, Lauren stated she had no specific supervisor and was simply reading from the GE diagnosis manual—a clear sign that she was regurgitating scripted responses rather than addressing legitimate concerns. Nonetheless, I pushed for a claim to be made (Claim #**).

      Expert Inspection Confirms Manufacturing Defect. GE arranged for AI Appliance (301-533-7557) to inspect the oven. The technician arrived, took photos, and his professional remarks were:

      • The coating inside the oven was defective, and when exposed to steam, it bubbled, flaked, and peeled off.
      • The heating element was covered in residue, which could indicate potential damage.

      • The bottom of the oven had a sizeable gray discoloration where the coating had utterly melted off.

      The technician sent his findings to GE. I contacted GE on January 29, 2025, for a claim update and explained the purpose of the claim again to Bethany. I was assured that the case would be reviewed by the Product Quality Engineers at the G.E. Safety Team PO 1780 Rapid City, SD 57709 and I would receive a response within 24 hours. My request to speak to a supervisor was not granted.

      More Customer Service Failures. After waiting for an update that never came, I had to contact GE yet again. This time, I spoke with Makaela, who was challenging to understand due to her poor enunciation. Her response? More dismissiveness. On February 3, 2025, GE responded via email with this infuriating assessment: "The photos appear to show some kind of bake-on residue (either grease/food or aluminum foil) on the oven cavity floor. This is not a safety issue and is no reason for unit exchange. The porcelain enamel is there to provide aesthetic value and ease of cleaning to the consumer. The oven will continue to function normally over its life with any damaged or missing enamel." This response is factually incorrect and completely unacceptable. The flaking and peeling coating was NOT food residue—it was the protective oven lining disintegrating due to their defective materials.

      GE's Inexcusable Warranty Refusal. This oven is still under warranty, and yet GE refuses to acknowledge the severity of the issue. Their dismissive attitude, inaccurate assessment, and complete lack of accountability have turned what should have been a simple repair or replacement into a consumer nightmare. I spent nearly $2,000 on an appliance I cannot trust to cook food safely.

      In January, I received a notification from GE Appliances and Assurant, proudly announcing their partnership to offer me an appliance repair plan with "special pricing." The letter explicitly reassured me that my manufacturer's warranty remains in effect until April 23, 2025, and that this so-called Service Protection Advantage would kick in the day after my warranty expires, ensuring I wouldn't have to pay additional out-of-pocket costs for covered repairs.

      How ironic—when I needed service under the existing warranty, GE refused to cover my stove repair and/or replacement. If they won't stand behind their products while they are contractually obligated to do so, why on earth would I pay them to extend the charade? This predatory attempt to squeeze more money out of customers while failing to fulfill their existing responsibilities is an insult. They are asking me to pay for future protection when they have already proven they won't provide the coverage I am entitled to. The gall, its sheer absurdity, is beyond comprehension. Naturally, I did not return the payment form with the enclosed envelope—because why would I throw good money after bad?

      GE's approach here is a masterclass in corporate gaslighting. They assure me I'm covered, send me marketing materials touting their "protection," and then conveniently dodge accountability when an actual claim is made. And now, after reneging on their obligations, they have the nerve to ask me to pay them more for additional coverage. No thanks. I won't be falling for this cash grab disguised as a service plan. Perhaps they should focus on honoring their existing commitments before expecting consumers to trust them with another dime.

      My Demand: A Replacement Without Steam Cleaning Feature. I demand that GE provide a comparable replacement oven WITHOUT the steam-cleaning function, which has clearly been shown to damage the oven's protective coating. Consumers should not be forced to accept a defective, deteriorating appliance under warranty while being brushed off by a corporation that refuses to stand by its product. If you are considering purchasing this stove—DON'T. GE's poor craftsmanship, faulty materials, and horrific customer service make this a product I regret ever buying. BUYER BEWARE!

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      CoverageMaintenanceStaff

      Reviewed Feb. 1, 2025

      Urgent Concern Regarding Quality Issues with My GE Air fryer Stove. I am reaching out with deep concern regarding ongoing quality issues with my GE Airfryer stove, which I purchased just two months ago. As a longtime supporter of GE appliances, I had high expectations, but I have been deeply disappointed by the manufacturing flaws I have encountered. Despite never being used, the middle griddle has become discolored, and the left and right grates have also shown discoloration despite only being cleaned with Dawn dishwashing liquid. Additionally, the ceramic coating has begun chipping after just a few uses, which has made me hesitant to continue normal cooking. To prevent further damage, I switched to a non-abrasive cleaner, but the problem persists.

      I sincerely appreciate Rhonda’s kindness and efforts in replacing all three grates and providing a cleaning kit. However, the issue remains, and I am now noticing that one of the back burners is the wrong size—it does not fully cover the burner, creating an odd appearance that resembles food buildup from a distance.

      A GE representative, Adrian, was sent to assess the situation, but unfortunately, no resolution was provided. This experience has been mentally exhausting for me, as I take great pride in maintaining a clean and welcoming home. My husband and I recently retired, and with my existing health concerns, dealing with these ongoing issues has been overwhelming. With summer approaching, we plan to host dinners. I am disheartened to think of how my brand-new stove will continue to deteriorate over time.

      I truly hope GE will stand behind its reputation for quality and customer care by resolving this matter fairly. I did nothing to cause these defects, and I worry about how the stove will look and function in just a year’s time. I kindly ask for a thorough review of my concerns so that I can continue to trust and recommend GE products as I always have. Best regards, Hilda

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      TechPunctuality & SpeedMaintenanceStaff

      Reviewed Dec. 13, 2024

      This is the worst decision we have ever made. My husband spent weeks researching ranges and decided that this one fit our needs the best. I am a bread maker and the proofing feature was an attractive feature as well as the “True Convection” that was supposed to bake things faster. It’s been an absolute nightmare. The range arrived 2 days before we had the power installed so we were outside Home Depot’s return window when I discovered all the problems :-(

      I first noticed there was a defect on the glass inside the oven door. Then when I tried the proofing feature, it wouldn’t get up to the promised 82-100°. It co distantly stops at 76°. Then when I tried to use the True Convection feature, nothing cooked any quicker. In fact EVERYTHING took at least an additional 10-20 minutes. This was similar to the issue using the bake feature. Everything takes twice as long to cook and the temperature fluctuates so if you preheat it to 350° it might get to 350° then it drops to 250° then jumps to 450° burning everything I try to bake. And trying to get service is another nightmare. They didn’t have any problem delivering it to my house but now I’m too far for service techs to come out. One actually cancelled and told customer support that I cancelled.

      I’ve been wait over a month for someone to come out. Today someone finally showed up, without the necessary parts and the idiot had no idea how to use the oven. He left after 5 minutes saying he doesn’t know when they can come back because it’s so far. Does GE care? No, they do not. I don’t even want this piece of **** any longer but they won’t take it back or send me a replacement. I will NEVER buy another GE product. I would strongly suggest you look at a different company because this one does not stand behind its products.

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      Customer ServiceStaff

      Reviewed Dec. 12, 2024

      We purchased a GE gas range in August of 2024. It is now the second week of December and I have been without an oven since November 29th. Repairman came December 5th, said my thermostat was no good and needed a new one. Repairman said he would order part and hopefully be back to install. As of today, December 11 no word. I called and was told parts took 7 to 10 days to arrive. So here I'm am 12 days from Christmas with no way to bake cookies and who knows if I will be able to prepare Christmas dinner, much less make cookies for grandkids. When the oven was working it did a good job but it seems to me that the thermostat should last longer than 3 months. Had I known this was going to be the case I most likely would go with another brand.

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      MaintenanceRates

      Reviewed Dec. 1, 2024

      I bought the gas combo dual oven with convection and air fryer for our kitchen remodeling. It has a center griddle which I really like. The air fryer is nice also. I have not used the convection yet. The reason for my low rating is it's hard to clean. You have to remove the griddle which is heavy and both grates to clean the cook top. The only way to clean the oven other than manually with a non-abrasive cleaner or to use the steam feature. My turkey dripped and has baked on the bottom plate. I've run the steam clean twice and even put vinegar in the water the 2nd time and it didn't clean it. It also dripped down the larger open slots to the bottom. I now have to get down on the floor, try to reach the 2 screws at the back of the oven and take out the heat shield to clean everything manually. If I'd have known this, I would have not bought this unit.

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      Verified purchase
      Customer ServiceCoveragePriceMaintenance

      Reviewed Oct. 22, 2024

      I purchased the GE Profile - 5.3 Cu. Ft. Slide-In Electric Induction True Convection Range with No Preheat Air Fry and WiFi - Stainless Steel Model:PHS930YPFS less than a year ago. It is rusting already. Customer service is refusing to replace the part for free. Absolutely disgusted. I paid over $3K for this hunk of rust.

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      GE Service Contracts author review by ConsumerAffairs Research Team

      GE has been in business for more than 100 years and is one of the most recognized names in American manufacturing. It introduced one of the first mass-market electric stovetops in 1928: the Calrod Electric Range.

      • Flexible choices: GE offers a variety of product lines designed specifically for small homes, large homes or businesses.

      • Robust warranties: GE offers extensive warranties on all of its products, usually with the inclusion of home visits from maintenance personnel.

      • GE Fits! Guarantee: GE guarantees that it can find a cooking appliance that will perfectly match the existing dimensions of a client's old appliance.

      • Extensive special features: GE includes a variety of special features for select models, ranging from advanced software to the latest in induction technology and more.

      • Made in America: GE guarantees that most of its appliances are designed and manufactured in the United States, and provides information outlining what percentage of an appliance's components were made in the U.S.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      GE Ranges Company Information

      Company Name:
      GE Service Contracts
      Company Type:
      Public
      Ticker Symbol:
      GE
      Country:
      United States
      Website:
      www.ge.com