Consumer Complaints and Reviews
My GE gas stove model 40076366 when I am self clean the face is burning and the logo is sparking fire. I talk Janic **. She say make all decision for the CEO. I told her my problem. She told me to fix it. Told her it will happen again. I have money to keep fix it so they will not do nothing. It dangerous with gas and spark of fire. She was very rude. Danger.
We bought the range in May of 2017. We noticed that the left front burner produced an uneven flame. The right side of the flame was higher and more yellow than the rest of the flame. This resulted in uneven cooking. When a dish was sauteed the right side would be overcooked and would stick. Additionally if a large pot was used the handle on the right side would be very hot. I contacted the dealership and they set up a service call. The serviceman arrived on the agreed time and was professional and courteous.
After investigation and consultation with the GE hotline I was informed that the left front burner was supposed to perform that way. It is designed to provide more heat to boil water. So as a result of this design flaw there are only three useful burners plus a griddle burner in the middle. The two rear burners are meant for simmering and one must reach over the hot front burners to use them. So we have essentially a one burner range. I suspect it is GE's way of turning a mistake into a feature. Had we known of this design flaw prior to purchasing we would have gone another route.
GE range caught fire on 4/28/17, after I turned off self-clean. This is what I have been dealing with! My range was purchased 4/2/16, delivered 5/14/16 and installed in June 2016 and GE is saying I need to pay for parts and labor for fixing or purchase another range at the same price as the current model! This entire ordeal has been a nightmare! GE could have just checked the range and replaced it and everyone would have been happy. It has been a month and a half since this fire occurred. I have not been able to even heat up water!
I have had nothing but difficulty with GE customer service and repair! The first person I talked to didn't get my email correct. That took a couple days to rectify. She even put the incorrect date of delivery and install! One of the customer service agents said because it was a 2014 model she adjusted the dates! Who does this? I gave her the correct dates and she goes ahead and decides to adjust them? Right then and there I felt insulted! Then getting a tech appointment was impossible due to the rigid hours. They wouldn't even schedule us a Saturday appointment! The hours are not flexible for working people; this took a couple weeks before someone actually was able to come out! Speaking of hours, their customer service is highly lacking on the West Coast! I get off work at 3pm and still couldn't get through because GE was closed (they are based out of South Dakota!).
I have NOT experienced ANY customer service with GE! This is a complete disservice to loyal customers of GE. I will never purchase another item from them! I am going to call Home Depot corporate and put it on record that GE does not have any type of customer service and that you are not following through on the warranty and all the hassle and runaround that I have gotten!
I purchased an entire kitchen's worth of GE Monogram appliances in April 2016. They were delivered May 11, 2016. The dishwasher didn't work at all and I had to go pick up a replacement myself from the retailer's warehouse while the installers were here so that they could install it that day. The dishwasher is very quiet, but doesn't get water hot even after running water in my sink until it's at its hottest and it doesn't dry the dishes even on the Max Dry setting. Additionally, the oven part of my gas range would not light.
I waited a week for a service call to find out the igniter was bad and then another week to have the igniter replaced only to find out that the entire control panel for the range was bad. The retailer I bought from eventually agreed to replace my entire range with new since it had never worked properly. That new range was delivered on 6/3/2016. Now, almost 1 year to the day, my range won't light again. It is an utter disappointment that a company that has been manufacturing appliances for as long as GE has that they are unable to manufacture a quality product that lasts more than 1 year. I wish I had never purchased my GE appliances.
Installed new Monogram 48" Rangetop Model ZGU486NDP7SS and griddle did not heat hot enough to cook pancakes or bacon. After 15 months of calling service department and at least 8 service calls during which every part in the griddle system was changed, some twice, with no improvement - Monogram finally swapped the unit for a new one. After waiting 30 min with the griddle set at 450 deg the griddle surface settled out at 230 deg and would go no higher. I know of two other Monogram griddle owners who say they cannot cook bacon on their griddles either. There is clearly a design flaw here and a false advertisement in their owner's manual stating "The griddle is thermostatically controlled and can be set to maintain any temperature from 200F to 450F. I want to warn all potential customers of Monogram units with griddles that the griddles will likely not heat up enough to cook much of anything. DON'T BUY THIS.
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I have had my range since 2008. Not knowing the longevity on ranges or how long they normally last, fortunately I have not had any trouble until recently. Of course just my luck right at Christmas time the wires leading to work the oven burned out making it impossible to cook my Christmas dinner. Everything else works on the range but the oven. Repair man said it will cost more to repair than to buy new. Ready mixed reviews is confusing, making it difficult to decide what to take the chance on purchasing. After reading reviews, it sounds like whatever issues you may have on GE Ranges you are pretty much stuck with it.
I have purchase this range a year and a half ago and it has given me problems from day one. I had the repairman here while it was on the warranty five times now. Every single light on the control panel went on. It's not working. I called and they tell me, “Well there's nothing we can do and you don't have extended warranty.” This is the worst customer service. They don't want to help me at all. They don't even consider that there has been problems from the beginning and I feel like I bought a defective oven. That I even had a problem with the top broiler. It stopped working. Is just an issue after issues. I will never be purchasing a GE again and I don't recommend this product or any GE products to anyone. The worse customer service ever. For this price I would expect something that would last a little longer. I'm so disappointed. I'm sick to my stomach.
GE glass top stove Model #JBY00DP1WW Serial #ATZ113370. I purchased this oven 1/3/10. Last year the switch that changes the front burner to either a small size or large shorted out and was shooting sparks. Thank God when I turned the stove off the electrical sparks stopped. What caused the problem was that steam was getting into the switch from a pot I was using on the burner beneath the switch. I had that repaired. Today I turned the oven on and got an odor like rubber burning. I immediately turned the stove off. It took almost an hr for the odor to dissipate. I'm not even calling GE this time. I don't want to even touch this thing again. Only 7.5 yrs and I have to put out at least another $500! I am done with GE. I purchased it at Home Depot.
We have the GE Cafe Series gas stove. When we have the oven on for 45 min or longer the knobs to the stove get so hot we can't touch them. We've had a technician out 3 times still not fixed. Scheduled another appointment. They called, said not coming because the engineer dept said it was normal. I've never used a gas stove and had the knobs be so hot that you can't touch them in order to use the stove. Plus we had already had a technician out to replace the door on fridge and had the microwave repaired. Haven't had these appliances a year yet.
I bought the suite of GE kitchen products, and don't use the oven portion of the stove very often. I have had the GE Adora Stove JB755EJ1ES for 1 yr and 4 mo. While cooking, the back of the stove wires caught fire and melted the plastic piece where the plug-in hooks up. All the center wire was burned. Thank goodness the wire broke off and shut down my stove or I would have had a major fire in the kitchen. I called for someone to look at it and when asked if they knew how much it was going to cost, they gave me a number to call. After calling that number they told me it would be free since I had a warranty.
When the service man called, he stated it was a collect service, not a warranty service. So I cancelled him to see if I could straighten things out. When I called back, they said it wasn't under warranty, that it was a collect service. Frustration took over so I talked with an electrician and he said, "Do not try to fix the stove, as with the fire, it would never work properly."
We purchased a GE dishwasher 4 yrs ago. We realized the heating element went out and ordered a new one. We had trouble installing the new heating element and called a GE service tech to help us. We diagnosed the problem for him and all he did was splice a line and reconnect it. They charged us $160 and once he left the whole dishwasher started leaking everywhere. GE repairmen do not seem to know much about their appliances at all. We purchased a new GE dishwasher and right off the bat it started making a high-pitched noise. GE said they would take it back but wouldn't refund us the $100 install fee even though what they gave us was defective to begin with. I'll never buy another GE product and highly encourage no one else to.
We have had 3 GE Adora gas ranges (Model JGB720EEJ1ES) in the last 3 months. The first was a honest mistake -- wrong finish. The issue however with all three is the broil function. If you have not used this function please pull away from wall before you do. All 3 got extremely hot to the point two different service techs said they would not recommend using the broil function or pull the unit away from the wall so there would not be the potential for a fire. The 1st and 3rd unit was burning the insulation around the inside oven vent in the rear of the unit causing us to open all windows in the house because of smell, burning eyes, and cough. We are now going to a different model. After the tech measured 480 degree right under the controller board it was shut down, the temp was still going up at that point but we could no longer stand the smell or burning eyes.
Motherboard And sensors. After contacting GE They said they will send a technician and they will fix the issues. When the technician came he was very rude and had no idea what he was doing. After coming to my home for about 2 hrs he did not fix anything. GE wanted to bill me $500 even though nothing was fixed. I had to get a third party technician to fix the problems. Now, they are fixed but not for too long. I am still fighting the $500 charge.
We bought this stove (model J5750DF3) because we wanted the look of a cooktop so the stove controls were in the front. Thinking this was ok because we do not have small children we were mistaken. On Christmas day our home nearly burned down. Somehow three of the burners got turned on and caused nearby items to catch fire. Our cabinets were singed. Fortunately we came home and noticed the stove was on when we didn't use the stove on Christmas day. We couldn't figure out how the burners turned on. The stove has a serious flaw because it has a control lock for the oven but not the burners.
Today, a similar situation occurred. My adult son was carrying a large box out the back door and brushed against the stove. Shortly after my husband noticed a burner was on. This is a dangerous stove. And a safety hazard. I would like a replacement stove since we are very afraid of a serious fire. If I can locate my receipt I will update this.
I haven't had this range but a couple of months so I can't really give much of a report on how well it will hold up to my standards of cooking and I do love to cook. However, I'm not too happy with the burners because they are already starting to warp.
This range is 20 years old but the interior light only worked for about a year. The depth of the interior is shallow even though the range appears to be standard size. It is a flat-top which I like and has held up well.
When we built our home 10 years ago we had all GE appliances put in. My range is a GE electric smooth top range. It heats everything perfectly and the oven is self cleaning and does a super job at that. I have had no repairs on this range since I bought it and I really like it a lot.
GE Range in basement was new and used about 3 or 4 times when the oven exploded during the night. Nobody was in the basement at that time but my son or granddaughter could have been there if it was earlier. Glass shattered everywhere and even though it was less than a year old, company refused to pay or have anything to do with it. I have read that this has happened before. Poor company and poor products and will never buy another GE again unless they step up and take care of this problem. Will it take a child or adult getting severely hurt in order for them to take action?
We bought the GE double oven. The top oven is a little smaller than the bottom but is great for a small family. We use it as a toaster oven. Overall heats and cooks well. It is a little expensive because my husband wanted the controls on the front of the oven instead of the back but otherwise we have been extremely pleased with this purchase.
The double oven is a disaster. Temperature even after adjusting is all over the place. One day it might take 30 minutes to cook something, the next day 45 to cook the exact same thing. It's just plain awful.
We have had our GE Profile stove a few years. We are an older couple and use care for our appliances. A few weeks ago the glass front fell off our stove in the middle of the night. It took hours to clean up the glass shards off the floor. It seems the glass is held on by double face tape. We were charged $400 to have replacement and no tape was applied this time? There is nothing really holding it on. WE TRIED SEVERAL DAY TO GET SOMEONE ON THE PHONE. Everybody gave us numbers to call and all we got was recording.
I like how easy it is to use my range and how clean up is a breeze. As far as heating it takes longer than I would like it to and then it gets extremely hot. It is hard to regulate temperature so it makes dinners longer to make than usual. I've had it for sometime now and yes I've gotten a lot better but still takes much longer than my old one and still a juggle of trying to make it just right for each burner.
I live in a bachelor apartment, and space is limited, so this range is the perfect fit for my kitchen. It is attractive, has a window in front of the oven so I can check my baking etc without having to open the oven. All burners heat well, and food cooks quickly. It is very easy to clean as well. It has a timer, and a clock. I love this range and would recommend this one to everybody looking for a smaller size range for their kitchen. Several tenants in my building have come to look at it as they don't have a new one like mine. They are only given out when their range wears out and doesn't work anymore. They loved mine and wish they could have one like it.
Bought stove in December of 2015. In October of 2016 the temperature in oven was not heating properly. I let GE know about it and they sent A&E appliance which is Sears. The start light never did work so he ordered a new control board and thermostat. After he installed the new board and thermostat the start light still didn't work. Never checked temperature in oven but suggested I buy the extended warranty as my original warranty will run out soon. Which I purchased assuming this is what GE would want me to do.
At this point I called Factory Direct in December before warranty ran out. They also changed out board and thermostat start light still doesn't work. Been here 4 times and temperature is still really off. They told me to deal with my extended warranty. Well I wrote to GE and they say I have to deal with A&E. I'm amazed that they are one that sent them out and now they want me to deal with Sears. Their repairmen are incompetent. They have no idea how to fix it. twin GE is just wiping their hand of this and won't help me resolve this problem. The order below is the Factory direct order when I bought it. The Sears extended warranty is **.
This stove/oven has served us for 13 years now and without any problems. The self-cleaning function is great even though the process is like 3-4 hours long and it creates a lot of heat in the kitchen. Cleans well though.
It works well enough. But I don't like the touch panel on top of the front of the stove. Very bad location as people have oftentimes accidentally turned on the oven by leaning on the panel. The burners are hard to properly adjust. When simmering sauce, I have to be around to turn the pot off and on for periods of time to cool it down then resume cooking on warm or low. It's very inconvenient. Also the plastic cover collects all kinds of bits of everything that is nearly impossible to clean. The oven door has to remain open when in use and I am not used to that so don't care for that feature either. Electric ranges are for the birds as is this one but given that I don't have an easy option for gas I persevere. The look is so so.
I had to buy a cheap brand but the GE gas range has held up and keeps right on working. It isn't the best thing to look at being plain and white but it has lasted through a lot of moving. Very pleased.
The burners went out and I heard all kinds of weird noises that were scary. I thought it was going to burst in flames. Burners didn't heat up very well and the spacing is awkward. I do not recommend to anyone. Do the research, and definitely could find a better buy. I wish I had. I give it a zero. Disappointed without a doubt.
Eight years ago we built a new house, and in mid-November a burner in my stove top exploded and the wires were singed when the stove was turned on. I ordered a new stove top from another company and then informed GE about what had happened. They did not answer my initial communication for 1 month, a picture of the stove top was sent to them with the bill for the new stove top and installation. Then they insisted through many communications that they would not look at the GE stove top unless it was connected in my kitchen, which I refused to do.
Finally, a GE repair person, came to the house to inspect the appliance. GE's response was that liquid must have gotten under the knobs and caused the explosion. Anyone who cooks knows that liquid gets on stove tops. It is obviously a design flaw and a safety issue for the stove to have exploded. I have communicated this to GE representatives, they deny responsibility, and they refuse to reimburse us.
I recently moved into my new home on 16 December. I was happy to see all the new shiny GE products with 1 year warranty. On New Year's Day my brand new glass top stove went out without warning. I called GE to schedule an appointment in which they showed up one week later. The technician who seemed very disgruntled did an examination and told us that the new stove was wired incorrectly and that he would have to order parts to repair it. The parts show up 5 days later and after he said he would come around 9 am on my second day off work. He shows at 2:45 and says, "My bad folks. These are the wrong parts and I will have to order them again so they will be here in 3-5 days."
I called customer service to understand why the parts (since their product was faulty) couldn't be overnighted and was transferred twice because it seemed as though no one wanted to address my issue. It is now day 9 since I have been without a stove and seems it will be another 6 days before I may see resolve MAYBE! This is the absolute worst company when it comes to customer service and fixing their own product! I will never purchase another GE anything again! Sad that consumers have to deal with companies like these. New home doesn't feel right.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
GE has been in business for more than 100 years and is one of the most recognized names in American manufacturing. It introduced one of the first mass-market electric stovetops in 1928: the Calrod Electric Range.
- Flexible choices: GE offers a variety of product lines designed specifically for small homes, large homes or businesses.
- Robust warranties: GE offers extensive warranties on all of its products, usually with the inclusion of home visits from maintenance personnel.
- GE Fits! Guarantee: GE guarantees that it can find a cooking appliance that will perfectly match the existing dimensions of a client's old appliance.
- Extensive special features: GE includes a variety of special features for select models, ranging from advanced software to the latest in induction technology and more.
- Made in America: GE guarantees that most of its appliances are designed and manufactured in the United States, and provides information outlining what percentage of an appliance's components were made in the U.S.
- Best for Users cooking for one, users cooking for families and users cooking for businesses.
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GE Ranges Company Profile
- Company Name:
- GE Washing Machines
- Company Type:
- Ticker Symbol:
- 3135 Easton Turnpike
- Postal Code:
- United States