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About GE Ranges
GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. The plan covers parts and labor for appliance repairs for an extended period. Customers pick and choose which appliances or systems need to be covered.
GE Ranges Reviews
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I want to express my extreme disappointment regarding my experience with the GE Profile™ Series 30" Slide-In Front Control Induction and Convection Range that I purchased on February 28th of last year. Since the purchase, the range has been turning off on its own, initially occurring occasionally, but has now escalated to happening every time I use the range. I contacted the GE appliances maintenance department in February to report the issue, and a technician was sent to inspect the range. The technician identified the electric panel needed to be replaced, which, according to the technician, is a known problem for this range since the front electric panel that controls the range is exposed to any liquid spills. I was surprised to hear about this design flaw, as it was not disclosed to me during the purchase.
After several discussions with the GE appliances maintenance department, they initially agreed to fix the issue under warranty. However, a few days later, I received a call from the department informing me that the issue is not covered under warranty, and that I would need to pay approximately $750 to resolve it. I find this extremely disappointing, considering the cost of the range and the known design flaw that GE Appliances should have addressed before releasing the product to the market.
I have made several attempts to address this issue, but I have not received any response or acknowledgment from any of the email recipients, which is even more disappointing. I am concerned that the design flaw poses a safety risk to myself and others. The area between the panel and the stovetop should be sealed to prevent any liquid from spilling into the electrical panel, and this flaw should have been addressed before releasing the product to the market.
We ordered a GE Profile Induction Range. It works great but we cannot use all four burners at once. Finally asked GE for service. Tech showed up ordered parts and scheduled a return day and time, 1-5 pm. Parts showed up in two weeks. Repair appointment was four weeks. Package sat for two weeks. Day they were supposed to show up, no show. Started phoning, trying to "track technician" at 2. Couldn't track. Finally spoke to a person just before 5. Put me on hold for 10 minutes. When they got back to me, after 5, they said the "dispatcher is closed" so they couldn't find out why the repair person didn't show up. Only thing they can do is schedule us again.
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I purchased a new home June, 2022 and received a GE Stove, Model JGBS61DP2WW. Kieffer Appliance store in Lansdale, PA and GE service repairmen have both serviced stove. The oven will not work. You can preheat the oven, but when the temperature drops the stove will not reheat. The electric starter lights but the stove will not relight. GE claims the breaker doesn't have enough voltage to run the stove. It's gas! The breaker is a 20 AMP and it takes 6 to run a gas stove. The electric clock, lights, starters and top burners all work but there is no gas coming in to light and reheat the stove. GE won't fix it and Kieffer tells me they owe us nothing because they sold the stove to the builder!! DO NOT BUY GE PRODUCTS. THEY DON'T BACK UP THEIR PRODUCTS. Do not do business with Kieffer Appliances or Regal Builders unless you like paying for a product that is no good.
Hi, I purchased my home in 2021 and it came with a GE range (model # JB645RK6SS, serial # LR018824Q). Within the last 3 weeks, I have been smelling a burnt plastic smell when turning on the oven. Within the last 2 weeks, I noticed that the oven started smoking when in use. I contacted GE customer support on 10/31/22, and the first available service appointment was a week out, 11/7/22. I received a call on 11/7/22 from GE customer support informing me that the technician called out sick and that I needed to move my appointment to 11/14/22. The CSR was not empathetic nor sympathetic. She was very cold and offered no apology. She made it seem as if it was a choice. She told me that there was no other technician available. I need a stove, as I have a newborn. A week without an oven was a major inconvenience, now it will be 2 weeks without one.
This is ridiculous. Of course, I told her that I would accept the new date. What else could I do? I understand that things happen that are outside of our control. But what bothers me is that this company doesn't have any other technicians on duty. Or that this company couldn't fit me in any day the week of the 7th. Or that she didn't care or show any remorse of the inconvenience that this caused to my household. I’m annoyed that no one called the night before, per the website they are supposed to contact you the day before your scheduled appointment to confirm your appointment. Today is 11/13/22 and no confirmation call. This really has me concerned about ever making a GE purchase in the future.
First burner went 3 months after purchase. Was stuck on with flames. Had to shut off gas behind the oven until it could be serviced 2 months later. 6 mos later a second burner is now broken. Do not buy.
I bought this oven as part of an upgrade kitchen package just over two years ago. The oven has an electronic control board at the front of the oven that provides for a sleek design. The control panel is also WiFi enabled so it allows you to see if your oven is on while you're away. I rarely cook so I do not have much to say about the cooking features of the oven.
The issue with this oven happened a few weeks ago after a power outage. I came home to find my townhome full of smoke along with the smell of fire. There was no active fire upon by arrival, just the smoke and smell. It was not readily apparent what caused the fire, however I was able to narrow this down based on the soot surrounding and covering the range. I also noticed the control panel was blank. When I went to check the circuit breaker, I also found that the breaker was tripped for the range. As a note, the range was not on prior to leaving the house nor had it been used in several days.
I called GE appliances up to discuss the issue. They created a case and sent a technician out to look into the issue. The technician removed the control panel and found that the circuit and wires within the control panel were melted. The technician reviewed a few other areas within the range and reported that the range was not reparable.
I am being told that since the range is out of the one-year warranty, there is nothing that can be done regarding this incident and range. The two main issues around this are regarding product quality and the potential for a house fire with this appliance. No other appliance or electrical component was damaged due to the power outage. This appears to be an isolated incident related to this range.
The first time I used my broiler on my new GE range, the element literally blew up. It was like the 4th of July in my oven. It blew a hole in the element and shot "shrapnel" that is all over the roof of the oven. I've had 2 service calls and a new element has been on order for 2 months. They never said how they were going to resolve the "shrapnel" issue. The range is under warranty. GE set up a service call and then Asurion (who administers the warranty) got involved. The two don't communicate and keep asking me to call the other. The right hand doesn't know what the left hand is doing. In the meantime GE said they have someone coming out tomorrow. Asurion called and said no that's not correct and they have me set up for an appointment next week. For this reason I will never purchase another GE product.
I purchased an (expensive) Induction GE Cafe. "GE Cares" does not care. They give you a run-around until you finally give up. They promise they sent parts and then when you don't receive them, they say the case was already closed. This is the 3rd time. There is a call center is just a way to field calls and take messages. They will not call you back. This is the worst experience I have ever had and problem with an appliance and I'm almost 60.
Bought a GE stove five months ago. Last night after the oven had been off for hours, it started leaking gas about midnight. As we were going to bed we smelled it. We had to have an emergency service call from So Cal Gas who said it is a defective oven part. I have been bounced all over GE trying to get a replacement oven. They would like to just have it serviced. Remember every part of the oven was off and it randomly began leaking gas. Would this ever be OK with any family? At 3:30 PST there was no one to talk to at GE Cares to try to get a solution. This is unacceptable and I will not stop until the oven gets replaced. It's a gas bomb.
Very easy to use and convenient, very high quality and value. The GE range has many excellent features including convection oven and grill. Stainless steel is very easy to use and convenient. Very happy with our purchase and would highly recommend to purchase.
GE Washing Machines author review by ConsumerAffairs Research Team
GE has been in business for more than 100 years and is one of the most recognized names in American manufacturing. It introduced one of the first mass-market electric stovetops in 1928: the Calrod Electric Range.
Flexible choices: GE offers a variety of product lines designed specifically for small homes, large homes or businesses.
Robust warranties: GE offers extensive warranties on all of its products, usually with the inclusion of home visits from maintenance personnel.
GE Fits! Guarantee: GE guarantees that it can find a cooking appliance that will perfectly match the existing dimensions of a client's old appliance.
Extensive special features: GE includes a variety of special features for select models, ranging from advanced software to the latest in induction technology and more.
Made in America: GE guarantees that most of its appliances are designed and manufactured in the United States, and provides information outlining what percentage of an appliance's components were made in the U.S.
GE Ranges Company Information
- Company Name:
- GE Washing Machines
- Company Type:
- Ticker Symbol:
- United States
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