LG Ranges

 3.9/5 (696 reviews)

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Overall Rating3.9 out of 5
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LG Ranges Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 29, 2023

I am having a house built. It was just completed - except for the range. Because of delays in getting appliances I ordered my entire appliance package in September 2022. It included an LG range. The appliances were delivered in November 2022. Since my house wasn't ready to have appliances installed the appliances were delivered to my builder's warehouse - a fairly standard practice for new construction. The home was ready for appliances in late January. My builder brought the appliances to my home to install them. Upon opening the LG range box (the box was in perfect shape) we noticed a very large dent in the side of the range. After pulling some of the cardboard corner protectors off we saw more damage behind them. Since the box was in perfect condition it was obvious that LG packaged a damaged range to send out as new, undamaged.

I called Home Depot to let them know. Home Depot told me I had 48 hours after to report any damage so they wouldn't do anything. Next, I called LG. I was on the phone with them for about 2 hours, taking multiple pictures of the box, the damage, the model/serial number, etc, and texting them to LG's information line. LG said that they'd get back to me within 72 hours. The next day I get a text message from LG stating that they don't warranty shipping damage. But, based on the perfect condition box, it was obvious that a large dent in the side of the range, as well as other damage, was not from shipping. And proof of that (pictures of the box) was sent to LG.

I called LG again (even more time talking to LG). They told me to have Home Depot call the LG Dealer Representative. The manager at the Home Depot where I bought the range was nice enough to call LG. LG said that they'd repair the damage, but won't replace the range. TWO AND ONE HALF MONTHS have gone by and an LG tech has been out to repair the range SIX times. The range is still not repaired. Every time the tech came out, the parts from LG to repair the range were damaged. LG ships damaged ranges and damaged repair parts. I have been without a range for 2 1/2 months and LG simply doesn't care.

Today I was on the phone with multiple people at LG for two hours, total. LG keeps saying that they are "escalating" my case but they never do anything about it. It's looking like LG's job is to wear people out until they quit trying. LG still refuses to replace the range or give me a refund after 2 1/2 MONTHS of trying to repair it. It's starting to look like I will have to throw my new LG range away, be out the money that I paid for the range, and buy a different brand from a reputable company, NOT FROM LG.

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Rated with 1 star
Verified Reviewer
Original review: April 23, 2023

I had purchased an LG range a few years back and made formal complaint to LG about my kitchen catching fire due to the knobs which are beyond dangerous. If anyone walks by and happens to even lightly glides on it the element immediately turns on. A paper towel roll was In close range an and been sitting on the edge of the burner when it lit and spread quick! I acted fast, but so grateful I was I the next room to see it happen. We had some serious fire and smoke damage ensue. Since then, and not getting a response, I have just remove the knobs entirely as I’ve lived petrified to have it happen again. This product is absolute garbage! Do yourself a favour and avoid LG altogether as the other front burner from has not worked for us and at all, and given mostly that no one has even bothered to respond to my concerns. Bad bad company.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Feb. 8, 2023

    I had a Kitchenaid glass-topped range for 16 years and never had this problem. I've had my LG range for four years and while recently cleaning off burnt liquid from the glass top cracked it cracked. I was shocked. I am not THAT strong. I believe that this is a safety issue and reported this to the BBB (without success). I would like to know how many glass top ranges have cracked due to cleaning. And I strongly believe that there should be some governmental safety considerations made.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 14, 2022

    My LG air fryer range is less than 1 yr old. All of the numbering on the face of the range is wearing off. I no longer know what settings and which burner (large med small) I am turning on. This is not covered under the LG warranty. Even though it is an entire part that needs to be replaced to fix the poor quality of the face. I take pride in the appearance of my home. My range now looks terrible and is a safety issue. LG warranty manager Ismayla, refuses to cover this issue. He wants me to pay $279.00 to have this entire part replaced, as he insists it is a cosmetic issue and not the company's problem. The stove cost me $1479.00 which included a warranty. That they will not honour. I will never buy LG products again.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 22, 2022

    We bought a suite of LG appliances from Costco in 2016. The compressor went out on the refrigerator and just out of warranty and LG refused to cover our food loss when it was a known issue/recall. The electric range (LRE4213ST) is even more disappointing and has malfunctioned twice. Just out of warranty at 3 years of ownership, we had to replace the oven heating element. Now, 6 years in, the burners stopped working. We have invested hundreds of dollars in repair fees to keep this range running. What a complete disappointment. I do not recommend LG appliances.

    19 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 18, 2022

    Range came defective. LG customer service just doesn't exist, 5 calls, many questions then they hang up on you. This mean 0 warranty, this is 3 days after purchased. One of the agents even blamed Home Depot.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 29, 2022

    Brand new oven, only one month old, completely shattered on the inside glass while cooking. Dangerous and scary! LG is not helping me in any way to get this resolved. So dissatisfied, I will never buy LG again.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 17, 2022

    Had I known this stove would literally turn on by itself, I would have never bought it! We have woke up to smoke 4 times now, all coming from stove! The burners seem to turn on theirselves, it's made me form a habit to constantly check the knobs then this still happens! Almost lost our house and our family had we not woke up, one of those 4 times!

    20 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 24, 2022

    Many service calls since August, you have to wait all day onset time. No one shows up, several repairs, several visits and calls because service said not under warranty and LG said was reschedule and last 3 visits same thing, won’t order parts, said have to pay for it. Now had second fire with stovetop coming on with no one home and house full of smoke because something was on stove. Now want replaced and something done about smoke damage.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 18, 2022

    I bought my LG Electric range just over a year ago. We knew the front knobs were very sensitive but didn't realize how bad until it my husband was cleaning the kitchen, set the Ninja on the stovetop while cleaning the island. Seems he leaned against the knobs and 2 turned on. He went out to empty the trash and by the time he got back in, we had fire. Both Ninja and Range were burned beyond repair. Our new backsplash will have to be repaired. We'll need to repaint some. But no one was hurt. No pets hurt. I immediately, naively wrote to the "President" of LG. Nothing. Tried again a couple days later. I did receive a phone call from a Sheena Turner in Alabama with the title of President Liaison/Voice of Customer. She said she could send someone out but needed the serial #. There's NO SERIAL NUMBER on the range. Isn't that convenient?

    Both my husband and I have gone over the range several times. I've taken pictures and sent to her to prove there's no serial number. That's when she stopped communicating. So, oh well. She can't help. So like the rest of their customers with this problem, I'm just screwed and they don't care. Then I visited Consumer Affairs to see if we were the only ones with this problem. Apparently allot of us have the same problem. So I sat down, copied and pasted to Word every review that pertained to the knobs, back 4 years, 52 bad/frustrated reviews. I've printed out and will write a letter to Home Depot, Lowe's, Best Buy and The Consumer Product Safety Commission with copies of the 16 pages of reviews I have. This will be sent USPS certified mail to each with return receipt to make sure each received.

    I want to be sure each of the retail stores know they are selling dangerous products and the CPSC surely needs to take a look at this. Maybe nothing will come of it, but these stores need to be put on notice and when something bad does finally happen and sadly it will. contact me. I'll have proof they were notified. For me, I'm tossing the range. I won't have it in my house and it's damaged anyway. My last email to Ms. Sheena (she hasn't returned an email since I told her I can't find a serial number on my range). "How are you going to feel when someone dies in a fire caused by an LG range. You work for this company. Are you going to be able to look yourself in the mirror?" No response. Here are pictures of my Ninja and Range after the fire.

    17 people found this review helpful
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    LG Ranges author review by ConsumerAffairs Research Team

    LG's history stretches back to 1947 when "Lucky" (Luk-Hai) was founded in Korea to produce plastics and other consumer goods. Since then it has become one of the biggest brand names in consumer electronics and appliances across the world.

    • Large capacity options: Although LG doesn't offer an industrial product line, it maintains a variety of large capacity consumer units, giving users the benefits of increased space while maintaining in-home styling.

    • Flexible support: LG gives consumers a variety of ways to pursue support issues, including easy phone calls, email or live chat support. In many cases, users can quickly schedule an in-home visit online.

    • Extensive heating options: LG offers one of the largest arrays of model choices for consumers interested in convection or induction heating.

    • Styling: LG has been recognized by several consumer groups for its commitment to providing best-in-class styling for its kitchen appliances.

    • Smart home integration: LG maintains a company-wide smart home initiative, so its cooking appliances often come with an array of software and other electronics features for integration into a smart home.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    LG Ranges Company Information

    Company Name:
    LG Ranges