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Purchase this LG Electric Range LRE3012ST in 2011 and oven stopped heating correctly in August 2016. Repairman stated the oven control board and oven sensor need replacing. The oven sensor part was available, however LG no produce the oven control board. I call LG and they referred me to ENCompass who in turn sent an incorrect part; was later told by customer service, part was not available and there was nothing they could do. How can you produce products and not parts for the products? I have not been able to reach executives as of to date and still without a working oven. Bad... customer service.
This range has been very good for baking, roasting and broiling. And it is self-cleaning. The convection setting works well. Enjoy the tunes when oven has pre-heated or timer goes off.
I purchased this range in April, 2017 when the contractor that was installing flooring damaged my Whirlpool range that I had and dearly loved. In speaking to the salesperson she spoke very highly of LG products and talked me into purchasing a model with the convection oven (LRE3061BD). In August, 2017 the fan in the oven started making a screeching noise. Since then the fan has quit completely. I called LG and they sent a new fan, motor and electric board. I have had 5 different appts for the repair company to come out and fix the oven; however, no one has ever shown up. Each time when I call customer service I get the same answer, "We will have to locate a service company and they will give you a call in 48 to 72 hours to set up an appt to repair."
I have taken off work 2 of these 5 times and no one showed up. When I called the service company they stated that LG told them I had cancelled the appointment. I will never purchase another LG product because they don't stand behind the product and their customer service is horrible. I work in a very culturally diversified company and I can understand dialect and accents very well; however, it is very difficult to understand the customer service representatives and they are very rude. They will not listen and talk over you. I have spoke to a Jeannie, Rodney and Donald and all of them have the same answer... "I will have a service rep call you within 48 to 72 hours." I'm just hoping that my annual Thanksgiving dinner for my 16 guests turns out decent, if not it may be Pizza Hut!!!
Don't buy this oven - it's a dangerous design and a safety risk. My LG double oven came with the house I recently purchased. In the 9 weeks of living in my home, the stove has been accidentally turned on 5 times, with burners heating up without knowing it until a accident occurs. The most recent incidents were caused by my dog, almost catching a box on fire - when I got to the kitchen, the box was glowing orange. This morning, my dog was trying to eat the leftover chicken casserole I had in my large Pyrex dish on the stove. She accidentally turned on the burner and the large did completely shattered all over the kitchen - countertops, floor and stove had glass everywhere.
On the other occasion it was a simple case of just pushing the front buttons and the burner automatically turns on. My daughter and I had this happen. This range is very poorly designed and should be of a grave concern if you have small children. They are very easily able to access those front burner buttons. Today I am having a new GE double oven installed (at my cost of $1200), but the burner buttons are high on top of the control panel. For my own piece of mind and safety for my family, I felt this was needed. I can't comment on the product performance, but the design is definitely a risk. This design is not unique to LG, many other manufacturers have front buttons, but I can't comment on how easy they turn on.
After 1 year and 2 months, the stove controls stopped functioning. That required a change in the electronics board and about $300 in bill. I expect this to happen every year. This product is not worth $300 in repair fix every year. Don't buy it.
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I have owned my LG range for almost a year. I have no complaints as far as how my range works and with that part I am happy. But, there have been 3 separate instances where I have smelled gas in my home only to find one of my knobs turned just slightly enough to let gas leak out. For this feature, I am very dissatisfied and I would not recommend this range to anyone. I am constantly checking the knobs to make sure they are off.
I called LG as many others have regarding this issue and they advised me to check on Amazon for some child protective covers, at my cost. I told them this was not good enough. I had bought all new kitchen appliances, all LG and have just purchased a new dryer which is LG also. It was very poor customer service but when I voiced how I felt, she offered to send a serviceman to my home to look at the knobs and if needed, he would try to fix the problem. Buyer beware, especially if you have children, this range is dangerous to have in your home.
Bought higher-end LG Electric stove, in 2014 and in about 3 yrs the heating elements are going bad. As of 2 weeks ago, the front right element is useless. Now the 2 left elements are acting up. If I turn on the back left one, the front left one also turns on, creating a dangerous (unexpected) hot surface issue. In all the years and all the different places I lived in, we've only had lower cost non-LG models, that never failed. This time we paid more and in no time it's going to hell. I will never consider LG for any category of products.
We bought an LG Studio top of the line and are having issues with interior light bulb keeps burning out. Meat probe doesnt work. Uneven oven heating, the first call to LG was Sept 15th and they were going to send someone out, second call was Sept 25th, again they were waiting to send a technician out. Third call Oct 2nd, Nathan the customer service advisor promised he would get back to me by the end of the day with a resolution... Still waiting and it is Oct 3rd mid day. WE WILL NEVER PURCHASE ANY LG PRODUCT AGAIN.
Ceramic top. I have had the LG ceramic top for eight years no problem, in the last year I had to replace the ceramic top three times for cracks. I called the company and they say that they are not responsible without any other reasons, I find that the LG company is lacking and public PR. No one seems to take responsibility. Poor quality on LG's part. I guess they want us to take them to small court. They must enjoy that. Good for them, but for me LG no more.
I purchased an LG Gas range in November. Stainless/Blue interior. From the beginning, we could smell gas every time we turned on the oven. I researched the problem and several sites suggested the smell was because it was "new" and would go away in time. Ten months later, it's as bad as ever! My daughter has Down syndrome and doesn't concern herself with the oven. No matter where she is in the house, within minutes of me turning on the oven, she literally goes into a gag mode. I have to open the windows and doors. It's so bad. Also, have had more than several dozens of times that a sleeve or bump turns on the burners. They are that sensitive! Why doesn't the company recall this product??? Horrible. Don't buy this product!!
I purchased my LG electric range (no gas in kitchen) and I love it. The oven handled an entire Thanksgiving dinner, the smooth tip burners are accurate on heat & clean easily, as the stainless surfaces do.
I have been reading the many complaints of the LG gas oven switch complaints. We have been having the same problems. (1) Clothing catching on switches and accidentally lighting the burners. (2) Switches turning on but not far enough to ignite the gas supply leaving raw gas to disperse into the kitchen. I wrote to LG about this problem and the answer indicated that they had heard about the problem but it was not dangerous enough to issue a recall. Maybe they need a house fire or a gassing death before they are compelled to take real action. By the way the answer I received had many grammatical errors in the reply so I assume it may be written by some low paid clerk with no real knowledge of the danger with this design problem. No more LG products for this household.
We have had 5 accidents (two were serious nearly starting fires) concerning how easy the stove top can be turned on by the slightest touch, brush or bump. These knobs are an extreme danger to anyone that has one of these ranges in their home. I cannot understand why this range (LDE4415 st) has not been recalled or that LG has not developed a fix for this dangerous problem.
I brought a LG double oven stove LDE5415 beautiful looking! Not impressed. The stove knobs are on the front and are very easy to turn on, accidentally by pressing them. This is a very dangerous, as it has happened to me twice! The oven racks are hard to put in and the easy clean feature doesn't really clean up messes easy! I have email LG and haven't heard from them on the issue of the knobs! I would think that a company like LG would put some kind of safety feature on the knobs!
When stove is in self cleaning mode it is super hot. Granite becomes so hot I am afraid it will crack. Upstairs is so hot you have to leave. Unbearable. LG customer service says, "That's normal". Very rude and condescending.
I ordered a Part for my stove hood (lsvc302st) in April. It is now June and they're telling me the part is on backorder till the end of the month. Every time I call the part's on backorder for longer. Play it safe and do not buy Any LG products. It's new and shouldn't have broke this soon. I don't use it a lot.
I have had my LG range for a week and used the oven approx 4 times. I pre-heated the oven to 350 and the interior glass shattered. LG has not committed to how they intend to address this problem. They certainly are not offering to replace my week old purchase!
I currently fighting with LG on my stove (LRE6383ST). Hey has anyone every dealt with LG, for warranty on a range? It only 6 months old, my convection oven has stop working on Easter Sunday 2017. They first told me that they would replaced it with a new stove. Now they are given me the runaround for weeks, now they tell me that is going to be another 3 to 5 business days before they know what or how to replace. They said they would repair it but we are too far away for the nearest repair person in Yorkton which living in Raymore we know that there is no repair people to help. I'm so angry I was thinking of buying the fridge to match but not now.
I waited for 4 weeks when I bought it because they were on back-order. Actually all appliances were due to all companies sending everything to Fort Mac after the fire which was great for them but not for anyone else. All I want is a new range that works for more than 6 months. Now LG said they would give me a store credit only after I send my stove to them in BC and what the hell am I to use till I get a new one. There is another problem. None of the LG RANGES are available nor can they tell me when. It could be months which is not acceptable. How can I cook for my family of 5. The store where I purchase this stove is helping me to deal with LG. LG you need to make this right!!!
Range I purchased from Warner Stellian is a 5 burner gas range model number LRG3091SW/03. I would not recommend purchasing this particular unit. While I am satisfied with the oven, the stove top is a problem. The unit is less than 2 years old. There are 3 issues. The burners on the stove present a safety issue. If you set a smaller pan on the front burners the pan easily tips and hot liquid spills onto you, the floor or any person (thinking children here!) that happens to be standing at the stove. See image. The 5 knobs for the stove top have all cracked. See image. The oven control panel is electronic. The covering has cracked and is now cracked almost all the way up. See image.
The range is normally used once or twice a day for a family of 2 which I consider less than normal range. I contacted the LG company and their reply was basically, "That's too bad since the 1 year warranty is over but you can pay to have it fixed" (paraphrased but you get the idea). No mention of the safety issue I reported. I should have contacted the company within the 1 year since these issues started within the first year but I didn't however, I have owned multiple ranges over the years (with much more usage when our family was 5 people) and those have easily lasted 5-10 years without issues. Don't purchase this range!
We recently went through 4 months of renovations. What a nightmare and the contractor is not coming back to do the final touchups. We had our kitchen completely gutted and when it came to appliances we purchased and LG range and fridge. Both are working just fine. It takes a bit of getting used to when going from appliances from the 70's and 80's to new. We have had no problems with the fridge but then we have only been using it for a couple of months.
The stove works fine. I thought getting a new stove would mean that I would wait a shorter time for a pot of water to boil but no. We are having a problem with the smell of gas every time we use the range. Whether it be the oven or burners, we smell gas. There is conflicting information on the internet as to whether this is normal. We shouldn't be able to smell gas in other rooms other than the kitchen but we do when we use the range.
The other issue which is major is the knobs for turning on the burners. This is a complete safety hazard and how this design passed any safety inspections before selling to the public is beyond me. I have singed my long hair twice, once reaching into a cupboard near the stove and another cleaning by the stove just because I barely leaned against the range. The knobs turn by barely brushing up against them and instantly the burner is on before you can get out of the way. If my children were still small I would not keep this stove. It is a accident just waiting to happen. I find this design terribly irresponsible for a company to have and this range should be recalled.
I also find the venting of the oven across the cook top not the best design also. When I use the oven and the burners at the same time too much heat is being created and at one time our range hood fan went off on its own and didn't shut off until the heat had dissipated. At the same time the oven vent causes the pots on the stove to heat up even more than from being on the burners and the handles can not be handled unless using a pot holder. It bakes well. We find we use the convection more because on bake food isn't crisping up as much as we would like. I guess that's the difference between electric heat and gas.
Companies need to stand by their products better. Our old fridge of 25 years is still going on strong and has been relegated to the car port as an overflow fridge. I am certain that these new appliances of today would never last that long. If the new LG fridge goes we might have to bring the old one back inside. Oh and our 2 year old Samsung T.V. just completely died. What quality!!!
So we installed a new LG range last month during a kitchen remodel. Huge capacity oven, which I appreciate, but the chime indicating preheating target temperature is 100 degrees too early. It ultimately reaches target temp, but about 10 minutes later. The first casserole baked gave us mild food poisoning as we erroneously believed it had cooked according to the recipe. In fact, it was placed in the oven 100 degrees below temp, lost heat in the process of opening the door, then was never cooked long enough. Now I have an internal gauge hung in the middle of the oven space, which I have to illuminate with a flashlight shone through the door, to monitor temp. What a colossal waste of $1300.
I turn the oven on with my pocketbook. I reach up into the microwave. The oven turns on. It's crazy. If you have little children around it's very dangerous and you have to remove the knobs. That looks great. Not when you have spent close to $1,500 on the oven. Yesterday I baked cookies with the grandchildren and the cookies in the front were not as cooked as the ones in the back. That's another problem. I added a photo with three of the knobs off, doesn't that look like **.
All of the knobs for this supposedly 'high end' range (LRG30357ST) are poorly designed. The knobs are plastic covered with a very thin film of silver colored material, the back has a plastic sleeve instead of metal. The silver film blisters and shrivels and the plastic sleeve splits so the knobs aren't secure on the shaft. The company has upgraded the knobs on the newer ranges but they won't work on this range as the shaft hole is reversed so they sit upside down. The only replacement knobs are the same crappy ones as the original. This range was in the new home we purchased. It was manufactured in 1-10 in Mexico.
I purchased the above noted range back in March 2014. Just recently, there is this noise from the fans when you turn the oven on. It does not matter if the oven is on convection or just nonconvection mode. The same noise still exists. We live in Saint John New Brunswick. I called a few appliance companies to service the oven. I was told, "we do not service LG ovens".
I went to the facility that sold me the oven and asked if they knew of a service representative. I learned from the store that sold the appliance, there is no one in the area that services these LG products!! We called the LG 1-888-542-2623 number just to be told that there is no one in the area that services these! Buyer beware-don't purchase LG products!! They can't service what they sell! Am very frustrated with these products!!! What a waste of hard earned money!!
Saved up to get a new stove. The enamel on the floor of the oven started coming off, now it is rusted and actually has holes! So disappointed in this company. They say it is not covered. BAD BUSINESS!
LG double oven - Both ovens burn everything in the back of the oven while the front of the baking toward the door is still white. This also happens on convection. I have had it "fixed" 4 times. Once by the LG rep and 3 times by the Geek squad. Baking is awful. Nothing comes out right.
My LG LRE3083ST Electric Range worked flawlessly for the first year. Then the controls quit functioning properly. It was intermittent at first. Sometimes I had to reset the circuit breaker to turn off the oven. Then the stove top controls failed. I could turn on only the rear burners. I contacted LG customer service thru their website. The reporting process was cumbersome, but LG agreed to send a repairman out to fix it. The repair seemed to be good. The oven and stovetop both worked. That was 6 weeks ago. This past weekend the stove top controls failed again.
Today I contacted LG. This time by phone. The customer service person was friendly, but after conferring with others there, she politely told me that any future repairs would be on me. I have been an LG television and appliance owner for over 10 years. I have never had an LG appliance fail so miserably. This problem is likely a quality control problem, but LG does not acknowledge that. The control boards that the repairman installed in January failed before the end of February. The boards must be defective. My respect for LG just took a big hit. I will no longer recommend the products and will consider other alternatives when I replace my 15-month-old range. I will not pay to repair it because it will probably fail again.
They replaced the first range we purchased because the temperature controls were erratic. We called for repair service five times for the same issue, overcooking towards the rear of the oven and uneven oven temperatures. The replacement range is almost as bad. You have to watch the cooking process and turn the food or it will burn/overcook near the back of the oven. Baking cookies on a cookie sheet the cookies in back are overcooked, the cookies in the front (closest to the door) are undercooked. Cakes come out uneven due to cooking faster and drying out towards the rear. If the temperature set point is 350 degrees, the actual temperature is 280-300. After an additional 20 minutes it will be 390-400 and the oven controls still indicate 350 degrees. LG representatives say this is normal for a convection oven, and nothing is wrong with the unit. We will not buy another LG Range in the future.
We purchased our LG Electric Range November 2011. The oven was in need of cleaning, so I started the self-cleaning feature as I have done 2 or 3 times previously. The door locked and the cleaning began. When it was done, even after cooling off. The door is still locked shut and the whole control panel is blacked out, rendering the stove top useless as well. There is absolutely nothing working. We checked the breaker and all connections. Everything is in order.
So we called our local repair company and they told us that they have had multiple calls about this same issue. My husband called LG and spoke with a couple of people there including a manager. The first person told us that the self-cleaning feature should be used every couple of months to keep it working properly. We told her that it doesn't say that anywhere in the manual. Basically they said, "Sorry we can't help you." This is an engineering defect. And should be taken care of by LG. The lady from our repair company said that on some of the ranges, the cook top has cracked because of the heat. We are very disappointed in this company. And will never buy LG products again.
I have read several reviews in regards to this matter, and they are correct. LG needs to do correct this matter. Aware of the situation we are always very careful around the stove and there are times the knob gets brushed and the gas leaks...yes LEAKS. You are totally unaware that the gas is leaking until someone smells the gas a few minutes later. This is totally unacceptable, and if you have small children extremely hazardous and dangerous. We are looking into buying childproof caps that will possibly fit over knobs and see if that works, and are contacting LG.
LG TV expert review by ConsumerAffairs
LG's history stretches back to 1947 when "Lucky" (Luk-Hai) was founded in Korea to produce plastics and other consumer goods. Since then it has become one of the biggest brand names in consumer electronics and appliances across the world.
Large capacity options: Although LG doesn't offer an industrial product line, it maintains a variety of large capacity consumer units, giving users the benefits of increased space while maintaining in-home styling.
Flexible support: LG gives consumers a variety of ways to pursue support issues, including easy phone calls, email or live chat support. In many cases, users can quickly schedule an in-home visit online.
Extensive heating options: LG offers one of the largest arrays of model choices for consumers interested in convection or induction heating.
Styling: LG has been recognized by several consumer groups for its commitment to providing best-in-class styling for its kitchen appliances.
Smart home integration: LG maintains a company-wide smart home initiative, so its cooking appliances often come with an array of software and other electronics features for integration into a smart home.
Best for: Users cooking for one and users cooking for families.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
LG Ranges Company Information
- Company Name:
- LG TV
- Year Founded:
- Korea Sout
- (800) 243-0000