LG Ranges

LG Ranges

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Overall Rating3.3 out of 5
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About LG Ranges

LG Ranges Reviews

ConsumerAffairs has collected 704 reviews and 967 ratings.

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Page 1 Reviews 0 - 10

Reviewed July 24, 2023

After 2 years of buying LG Q, WiFi range, the display is bad. It doesn’t show time anymore, it shows an E or a 3, at first it was that the stove needed it be turn off pull the plug from the wall. This was to reset, it doesn’t reset anymore. I’m not buying any more LG if this is how bad their appliances, I’m not buying that name brand again.

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Customer ServiceCoverage

Reviewed June 19, 2023

My 2 test old range has marks on the glass surface that can't be cleaned. It looks terrible and the Lg customer service is very poor, even worse than their product quality. These marks make the stove look filthy and seem to be coming from under the glass. Customer service said to clean it but it's not possible. Every use seems to make it worse. Not covered under warranty or the extended warranty. They don't stand behind their products. I will never buy another LG product again!

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    Customer Service

    Reviewed June 15, 2023

    We have had several close calls with having a major fire in our house as you just have to lightly touch these knobs and they turn on the burner. These ranges should not be allowed to be sold! They are a fire hazard!

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 29, 2023

    I am having a house built. It was just completed - except for the range. Because of delays in getting appliances I ordered my entire appliance package in September 2022. It included an LG range. The appliances were delivered in November 2022. Since my house wasn't ready to have appliances installed the appliances were delivered to my builder's warehouse - a fairly standard practice for new construction. The home was ready for appliances in late January. My builder brought the appliances to my home to install them. Upon opening the LG range box (the box was in perfect shape) we noticed a very large dent in the side of the range. After pulling some of the cardboard corner protectors off we saw more damage behind them. Since the box was in perfect condition it was obvious that LG packaged a damaged range to send out as new, undamaged.

    I called Home Depot to let them know. Home Depot told me I had 48 hours after to report any damage so they wouldn't do anything. Next, I called LG. I was on the phone with them for about 2 hours, taking multiple pictures of the box, the damage, the model/serial number, etc, and texting them to LG's information line. LG said that they'd get back to me within 72 hours. The next day I get a text message from LG stating that they don't warranty shipping damage. But, based on the perfect condition box, it was obvious that a large dent in the side of the range, as well as other damage, was not from shipping. And proof of that (pictures of the box) was sent to LG.

    I called LG again (even more time talking to LG). They told me to have Home Depot call the LG Dealer Representative. The manager at the Home Depot where I bought the range was nice enough to call LG. LG said that they'd repair the damage, but won't replace the range. TWO AND ONE HALF MONTHS have gone by and an LG tech has been out to repair the range SIX times. The range is still not repaired. Every time the tech came out, the parts from LG to repair the range were damaged. LG ships damaged ranges and damaged repair parts. I have been without a range for 2 1/2 months and LG simply doesn't care.

    Today I was on the phone with multiple people at LG for two hours, total. LG keeps saying that they are "escalating" my case but they never do anything about it. It's looking like LG's job is to wear people out until they quit trying. LG still refuses to replace the range or give me a refund after 2 1/2 MONTHS of trying to repair it. It's starting to look like I will have to throw my new LG range away, be out the money that I paid for the range, and buy a different brand from a reputable company, NOT FROM LG.

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    Reviewed April 23, 2023

    I had purchased an LG range a few years back and made formal complaint to LG about my kitchen catching fire due to the knobs which are beyond dangerous. If anyone walks by and happens to even lightly glides on it the element immediately turns on. A paper towel roll was In close range an and been sitting on the edge of the burner when it lit and spread quick! I acted fast, but so grateful I was I the next room to see it happen. We had some serious fire and smoke damage ensue. Since then, and not getting a response, I have just remove the knobs entirely as I’ve lived petrified to have it happen again. This product is absolute garbage! Do yourself a favour and avoid LG altogether as the other front burner from has not worked for us and at all, and given mostly that no one has even bothered to respond to my concerns. Bad bad company.

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    Verified purchase

    Reviewed Feb. 8, 2023

    I had a Kitchenaid glass-topped range for 16 years and never had this problem. I've had my LG range for four years and while recently cleaning off burnt liquid from the glass top cracked it cracked. I was shocked. I am not THAT strong. I believe that this is a safety issue and reported this to the BBB (without success). I would like to know how many glass top ranges have cracked due to cleaning. And I strongly believe that there should be some governmental safety considerations made.

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    Verified purchase

    Reviewed Dec. 14, 2022

    My LG air fryer range is less than 1 yr old. All of the numbering on the face of the range is wearing off. I no longer know what settings and which burner (large med small) I am turning on. This is not covered under the LG warranty. Even though it is an entire part that needs to be replaced to fix the poor quality of the face. I take pride in the appearance of my home. My range now looks terrible and is a safety issue. LG warranty manager Ismayla, refuses to cover this issue. He wants me to pay $279.00 to have this entire part replaced, as he insists it is a cosmetic issue and not the company's problem. The stove cost me $1479.00 which included a warranty. That they will not honour. I will never buy LG products again.

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    Reviewed Oct. 22, 2022

    We bought a suite of LG appliances from Costco in 2016. The compressor went out on the refrigerator and just out of warranty and LG refused to cover our food loss when it was a known issue/recall. The electric range (LRE4213ST) is even more disappointing and has malfunctioned twice. Just out of warranty at 3 years of ownership, we had to replace the oven heating element. Now, 6 years in, the burners stopped working. We have invested hundreds of dollars in repair fees to keep this range running. What a complete disappointment. I do not recommend LG appliances.

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    Customer ServiceStaffReliability

    Reviewed Oct. 18, 2022

    Range came defective. LG customer service just doesn't exist, 5 calls, many questions then they hang up on you. This mean 0 warranty, this is 3 days after purchased. One of the agents even blamed Home Depot.

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    Verified purchase

    Reviewed Aug. 29, 2022

    Brand new oven, only one month old, completely shattered on the inside glass while cooking. Dangerous and scary! LG is not helping me in any way to get this resolved. So dissatisfied, I will never buy LG again.

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    LG Ranges author review by ConsumerAffairs Research Team

    LG's history stretches back to 1947 when "Lucky" (Luk-Hai) was founded in Korea to produce plastics and other consumer goods. Since then it has become one of the biggest brand names in consumer electronics and appliances across the world.

    • Large capacity options: Although LG doesn't offer an industrial product line, it maintains a variety of large capacity consumer units, giving users the benefits of increased space while maintaining in-home styling.

    • Flexible support: LG gives consumers a variety of ways to pursue support issues, including easy phone calls, email or live chat support. In many cases, users can quickly schedule an in-home visit online.

    • Extensive heating options: LG offers one of the largest arrays of model choices for consumers interested in convection or induction heating.

    • Styling: LG has been recognized by several consumer groups for its commitment to providing best-in-class styling for its kitchen appliances.

    • Smart home integration: LG maintains a company-wide smart home initiative, so its cooking appliances often come with an array of software and other electronics features for integration into a smart home.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    LG Ranges Company Information

    Company Name:
    LG Ranges