KitchenAid Wall Ovens

I have a built in KitchenAid oven and microwave. However this is the 3rd I used the self cleaning feature and all 3 times resulted in the oven not working, due to the 500F temperature and KitchenAid refused to send a techie out unless I paid for it. I called out American Shields each time and have had to pay $80. Please if anyone is filing with Attorney General, I like information. KitchenAid needs to be addressed.

The first time I used the self cleaning option lead to my oven NOT working at all! I’ve read hundreds of this same complaint and nothing has been done to resolve this problem! I will definitely spread the word to everyone not to buy KitchenAid! I’m appalled that they’ve refused to offer repair without the consumer paying for it!!! RECALL????

I have contacted the company about this issue, but they say it is over 12 months, so there is no guarantee. They know there is an issue with the oven not holding the set temperature and are doing nothing about it. We need to report this to our different states' attorney general. They need to be punished for their deceptive practices. Knowing what I know now, I would NEVER buy another KitchenAid appliance. We purchased a stainless steel wall oven and microwave combination for a new house that was finished in August 2017. Model number is KOCE500ESS05. The oven does NOT HOLD the temperature. This has been reported hundreds (possibly thousands) of times on the internet.

I purchased KEBC107KSSO5 single wall oven and separate KitchenAid microwave convection oven in 2005 but the oven never heated evenly. My baked goods were always browner on one side. My Thanksgiving turkey had to be in the oven hours longer than prescribed by the turkey instructions otherwise it was not cooked on the inside or it was more cooked on one side than the other. I just thought it was all normal until now that I am baking even more and nothing is baking properly. I am tired of putting up with this so I will be replacing it with another brand that is not KitchenAid or any company that makes KitchenAid appliances.

Takes 30 min to heat to 350 degrees. I placed a thermometer in the oven and it reads 100 degrees hotter on the bottom rack. Turn the oven down and it won’t finish cooking. Turn it up and it burns everything. Very loud. Fan runs forever after you use it. Just terrible.

Unlike past products from this brand, the electric double oven (24", w/ convection) is awful. Doesn't keep accurate temperature, and locks with no warning (error messages) at higher temperature. Hate using it. Should have checked the Consumer Reports rating before letting my husband buy it.

Aug 2018, the KOCE507ESS 27” convection wall oven/convection micro built-in unit was installed to replace old combo. 3 hours after the installation: 1. Microwave malfunction. EasyConvect absolutely would not start unless the door was opened and shut- 3 or 4 or 5 times. 2. Error message of F6E8 twice. I phoned KitchenAid. They were helpful in that they connected me with a tech who could come to my house in 2 days. The tech came as planned, worked on the door closing mechanism. The F6E8 error could not be duplicated so no work was done on that.

We purchased this wall oven Dec 2016 along with matching KitchenAid fridge, cook top and dishwasher spending over 12k CAD for our newly renovated kitchen. Within the first week there was a rattling noise when using the microwave. We contacted the retailer who scheduled a Whirlpool tech who traced it to a defective microwave fan. Several weeks later he returned with the part and replaced it. He mentioned how several screws under the top casing were not properly tightened during assembly! He also accidentally dropped a tool bit inside the unit which he was unable to retrieve and a tool made contact with a part which made a humming, electrical current sound though the breaker was off...

Black Stainless - Double Oven Model # K0DE500EBS02 will not work on the Roast-Convection cooking option. They shut down after 30 mins of cooking a turkey or chicken. The steam from the oven shuts down the panel and you get the following message: "Press-Cancel-Reset Err F2E 1. Keyboard Key Stuck." I had the repairman out here about 4 times. He replaced the panel and tried to fix it. Before he ordered the panel I showed him the consumer reports on what other people had experienced and he stated that he did not know of anything that was wrong with this unit, that there not been anything reported to KitchenAid about this problem.

Everytime I use the cleaning cycle on the double wall oven the internal fuse blows and the oven cannot be used. If I had to buy a new oven I would never buy the KitchenAid oven again. KitchenAid is aware of the problem and said they are working on creating a heavy duty fuse.

Had KitchenAid 30" double ovens (K0DE500ESS02) installed in our new house in 2017. Noticed the upper oven had smear marks on the inner glass. I could not clean it. The ovens were still under warranty. Notified the company and a representative told me that was not covered under warranty because it was considered cosmetic. He asked me if the oven worked. I said yes. He said that was all that mattered. Then I noticed whenever I broiled anything, condensation built up in the oven. When I opened the oven door, water was dripping off it and a lot of smoke. I put off making another call to the company until 2018.

In Oct 17 paid $3k for the KitchenAid KODC304EBL. Fast Forward 4/18 - tried for the first time to self clean the oven and it totally burnt out. Would not heat AT ALL. Called the technician, he said it's common, that I should stock up on parts or cases of oven cleaner. WHAT!!! Said the oven gets too hot and the high/low thermostat burns out, that it needs "airflow." BUT THIS IS A BRAND NEW BUILT IN OVEN - IT'S DESIGNED TO WORK IN AN ENCLOSED CABINET! Still working through the nightmare -- avoid KitchenAid built in ovens - they are not designed to function.

KitchenAid Model KOSC504ESS00: This built-in oven is slow to heat - 2 hours to get to 325 degrees! The service person tested it and told me to be patient and to use it enough to figure out its temperature variance. I have 3 oven thermometers which I can see through the door. The oven does not maintain an even temperature (varies by as much as 50 degrees!), so it is impossible to cook food properly or consistently. Do NOT buy.

Things I like about the double ovens. They look nice! Things I DON'T like about the KitchenAid Double Ovens (KODE500ESS). 1. I think there should be a separate light for each oven. 2.Takes way too long for ovens to heat up. 3. VERY NOISY oven. Both ovens are way too noisy. 4. Uneven baking. Seems to want to burn everything at the back. 5. The ovens won't hold the head when you put something in the oven. 6. Timer is way so sensitive. Sometimes when I touch the timer it turns the oven off! 7. It seems the temperature is never accurate. If you are looking to buy new double ovens, I would not recommend these ovens for the above reasons. If you like baking these are not the ovens for you!

Faulty double oven - Steam gets in the panel, then it says key error and just stops working. I had 3 technicians here but there is nothing they can do to fix it. Customer service keeps telling me to cover my food. How am I supposed to cover frozen fries or frozen pizza? It gets all soggy. Last Thanksgiving we had to cover our turkey, the steam got in just 30 min after it was in, so we had steamed turkey instead of baked. Can't even roast vegetables. It still under warranty but KitchenAid won't replace it. They know all the models have this design flaw. I expected more from a company like that. Instead I was treated with dishonesty.

Shattered microwave glass door - I purchased this new oven (KitchenAid wall oven micro combo Model KEMC378KSS04) and just used the microwave 2 to 4 times a month for heating food; I used my other microwave for almost everything. I heard something shattered thinking it's the light bulb; I come to find out it is the microwave which I haven't even using it. Luckily I am not standing in front of the microwave.

We purchased the combo wall oven and microwave in April 2011. It replaced a GE similar unit that worked fine for 26 years. I paid for a 5 yr extended warranty. In Dec. 2017 the temp was only getting up to 50 to 60 degrees lower than the requested temp. We have worry free with our utility company which will repair items we put in subscription and pay for monthly. The repairman came, evaluated the situation and ordered a thermostat. He returned and installed the part. The problem was not fixed, temps still 50-60 degree off.

I purchased this new oven (KitchenAid wall oven micro combo) and used it twice before it malfunctioned. The thermostat is faulty and needs to be replaced along with the circuit board. The store tried to tell me that I had a power surge which I did not. The service person told me there is a prevalent problem with the faulty thermometer. I do not recommend anybody purchase this oven as I am very dissatisfied with the oven and the service. At the very least, they should offer to compensate me for the 2 days off that I have to take for the service calls and the lack of use of my oven for a month.

Too late to send this thing back. The thermal shut off apparently went out. That seems to be the diagnosis based on other reviews. Too many electronics for a machine that gets to 550 degrees; they should build better parts. 60 year old circuit breaker for the house is fine. Now there's quality. Customer support sounds like it's in the Philippines. Don't buy one of these ovens. Issues after 20 months, the old one blew up after about 15 years, I would expect the same, or better from a new oven. How can you go to bat for made in America and Sears when they sell us junk. So disappointed.

I have to buy a new oven because the company has discontinued making the knob for the "selector". My selector knob broke and the company's only solution is to buy a new oven. Oven works fine, and yes it is an older oven... but it works fine. There are no alternatives for the knob. On the phone with company and they can not even keep straight the model number which I have. Representatives were of no value! Disappointed in this company!

I replaced my gas double wall ovens with KitchenAid Double Ovens KODE507ESS that are electric. I chose KitchenAid because I liked the look and what I read about the performance was also encouraging. First problem I encountered was that the temperature in the oven was at 100+ degrees higher than indicated on temperature display. 2 panels replaced. I now have a film on the inside window of the top oven. I called and was told that they don't do "cosmetics" and that if I wanted to ensure this doesn't happen I should buy part # 482338 which is some kind of a sealant. If they know this issue occurs, why do they not install this part in manufacturing. Totally frustrated! Any ideas how to clean the film?

The self-cleaning option on this oven is far too hot. First, it blew something because the display went dark and I have not been able to open the oven door since yesterday. Second, I have a KitchenAid warming drawer underneath the oven. The cleaning cycle got so hot it melted off the KitchenAid sign on the drawer. Called KitchenAid today, useless conversation. Have called another repair person. This oven is dangerous, it shouldn't get so hot. You cannot touch the floor underneath (which I protected during cleaning cycle). Why is this oven still being sold?

We purchased a Kitchenaid Double Wall Oven. Stainless, convection, self clean... Top of the line. Almost $3k total. Replaced a 20 year old oven that worked fine but was ugly. It came with a 12-month warranty. At approximately 13 months, it died. No lights, no power. Long story short, it failed 5 more times costing $250-$500 each time to get it fixed. I discovered that a few of these were recalled due to a design error that caused the thermal fuse and sometimes the thermostat to fail. It's either due to lack of insulation or airflow. I called the manufacturer and after multiple escalations, I got them to agree verbally that this was a lemon and that they would replace it. Fast forward 2 weeks, they call back and say they'll replace it for $800 and they are backordered so it will be 3-8 weeks. Meanwhile, this oven has been sitting here dead for 5 weeks while they figure out what they're going to do.

Several "repair" calls for $2000 wall oven KOSE500ESS. Same damned error message F2E1 since Aug. 2016. Now I get the message but can't clear it to use the oven without my husband going to the electrical panel and turning the oven off there. DO NOT BUT KITCHENAID. THEY DON'T CARE. Do they really think most people in this country would spend over $2000 on a kitchen appliance? Next time I buy the cheapest thing I can because they don't last a year!!!

I do the kitchen cooking at our church for approximately seventy to one hundred people every week. Someone donated Kitchenaid KEBS278DSS10 built-in double ovens and we had cabinets built to accommodate them. The week before reopening the kitchen the bottom oven door hinges sprung so it wouldn't close, then the switch for the lights and self-cleaning went bad and had to be replaced. The ovens hadn't even been heated up yet so fixing those items seemed to be a no-brainer. Having a background in repairs I replaced the lower door hinges and the switch assembly without much problem. We started using the ovens the next week and on the third week the bottom oven door hinges sprung again. I had my team be very careful of pushing down on the doors to avoid that specifically also.

Bought KitchenAid KEBS177DWH6 on 4/29/2010 so it is less than 7 years old. Display started showing errors, either oven computer control board is bad or the keypad. Both parts not available anymore and they would not even get me a schematic so I could do a unit level repair on it. I have 75-year-old mechanical ovens I can still fix! Parts discontinued so may have to throw away whole oven.

Have lived in this house 30 yrs. We replaced the double wall oven when we purchased the house with a KitchenAid, it worked fine for 29 yrs. It still worked, but we were doing an update to stainless steel so we replaced our perfectly working oven with a $3000.00 27 inch stainless double electric wall oven so it matched the rest of the appliances. This oven can't even cook a frozen pizza, the top gets overcooked and the bottom is undercooked even on the bottom rack. Christmas dinner we made a prime rib roast needless to say the top was a little well done, the middle was a perfect pink, and the meat by the bone was very under cooked (somewhat raw). Not a good job for a oven advertised as even heat.

We've owned our architect series wall oven for about 3 years. Today, during the self clean cycle, the glass cracked and broken into 2 pieces. Now I find this is a chronic problem mentioned by many others. I've hated this oven even before this product defect was discovered. The unit takes forever to both heat and cool and is extremely loud. Cooking is inconsistent. And now I have a cracked glass on the top oven. I plan on contacting the CPSC and KitchenAid. I don't want to "fix" this unit and certainly don't think I should have to pay for repairs. KitchenAid (Whirlpool) should be ashamed!!!

This refers to KEBS209BSS, "Architect Series" Convection Double Oven. Very loud fan runs constantly. The oven requires more than 30 minutes to heat to temp and then the temperature swing during baking is more than 50 degrees. Service tech replaced control panel twice... no difference. The convection is absolutely worthless. The blowers are misbalanced, convection for KitchenAid/Whirlpool seems to mean a blower at the back of the oven and not true convection. Thus foods are overcooked at the back and undercooked at the front unless rotating and dropping temp when you open the door. One cannot use convection roast, set a preferred temp, and use a timer to start and stop the system. The bottom pan is thin and warped with first clean cycle.

I purchased four new major KitchenAid kitchen appliances, 3 in late July and one in late September. I have already had to call for service twice. Very unsatisfactory experience in every way. Yesterday, the oven just quit working, barely 4 months old and very little actual use. Clearly, these appliances are of very poor quality. Further, I received no help or assistance from the company I purchased them from, even though I purchased from a local company. They provide no service or assistance after you have paid them the big bucks for the appliances which they recommended.