Samsung appliance warranty: cost, coverage and plans 2024

Samsung warranty coverage

All Samsung appliances come with a manufacturer’s warranty that lasts for one year. Some parts have additional coverage, depending on what appliance you buy.

• Refrigerators purchased after Nov. 1, 2022, come with a 20-year warranty on the replacement of the compressor and motor.
• Dryer motors are covered for 20 years.
• Washing machine motors are covered for 20 years.

Samsung coverage exclusions

Before you contact Samsung for a repair, know that a few limitations come with a Samsung warranty that may get your claim denied. These include:

• You need your appliance’s proof of purchase to file for a repair through the warranty.
• Your claim may be denied if the company determines the appliance’s damage was caused by something other than normal wear and tear.
• The warranty does not transfer if your Samsung appliance was given to you.
• Repairs or reinstallation by nonauthorized personnel or service centers void your warranty.
• Damage caused by shipping isn’t covered.
• Accessories and cosmetic components aren’t covered.

Samsung product registration

Registering your appliance is essential to make a claim using your Samsung appliance warranty.

The good news: If you purchased directly from Samsung.com or have connected your smart appliance to the SmartThings app, you're already registered. But if that's not the case, no worries — you can easily register online. The process is straightforward, and the registration page guides you in locating any product information you need.

Samsung warranty cost

The manufacturer's warranty that comes with your Samsung refrigerator is included at no extra cost, but Samsung Care+ does require a separate purchase. Your price for this extended coverage varies based on your specific appliance model and location. The ConsumerAffairs Research Team secured some quotes to give you an idea of what you may pay for various Samsung appliances.

Samsung extended warranty

Samsung's extended warranty program, Samsung Care+, adds warranty benefits and offers longer protection. You can select a plan for two, three or seven years.

Some key benefits of Samsung Care+ include:

• Coverage up to $1,000 for repairs due to power surges, provided you use a UL Solutions-approved surge protector
• Full coverage for parts and labor on all repairs
• Round-the-clock support
• Zero deductibles on claims
• Immediate eligibility for claims, with no waiting period required

Samsung warranty reimbursement

Only one type of reimbursement comes with a Samsung Care+ plan. If your fridge breaks down and causes food spoilage, you can get up to $ 500 for groceries.

Factors to consider when buying an extended appliance warranty

Samsung Care+ is quite a bit more expensive than other extended warranty plans. You’ll need to weigh the cost of the extended warranty against the need for potential repairs in the future. On average, appliance repairs can cost anywhere from $80 to over $1,000.

How to file a claim for your Samsung appliance

Before you file a claim, you’ll need to register your Samsung appliance. Then, you’ll need to gather the proof of purchase and serial number. Once you have that done, you can visit the Repair Services page and click the “Request a Repair” option, or you can sign in to your account and click the “Request Service” option to get started with your claim.

If you have Samsung Care+, claims are processed a little differently. You can use the Samsung Care+ page or call the support center at 866-371-9501.

Samsung warranty vs. home warranty alternatives

Home warranties provide coverage that’s similar to Samsung Care+, but they don’t just cover one appliance. They cover a wide variety of systems and appliances in your home under one plan, usually including some or all of the following:

• Washers and dryers
• Plumbing systems
• Built-in microwaves
• Refrigerators
• Garbage disposals
• Water heaters
• Stoves and ovens
• HVAC systems

Another difference is that with a home warranty, you’ll need to pay a deductible for each claim. Samsung Care+ doesn’t have deductibles.

Pros and cons of Samsung warranties

Samsung appliances have a very limited manufacturer’s warranty. Unlike some competitors, Samsung requires you to register your appliance to file a claim. The good news is some parts have longer warranty periods.

Tips for maximizing warranty coverage

To get the most out of your warranty, remember these tips:

• Register your Samsung appliance as soon as you purchase it.
• Keep your receipt in a safe place so you can find it to file a claim.
• Write down your warranty expiration dates so you don’t forget them.
• Remember to pay attention to exclusions and limitations.
• Get a home warranty or extended warranty if your manufacturer’s warranty is about to expire.

Bottom line

To fully enjoy the benefits of your Samsung appliance warranty, it's crucial to register the appliance and retain the proof of purchase. Once you've done that, rest easy knowing you're covered for at least a year against any defects. If you want peace of mind for a longer term, consider either Samsung Care+ or a home warranty. Both can extend your coverage beyond the initial year.

» MORE: Is a home warranty worth it?