Samsung appliance warranty: cost, coverage and plans 2024

What can you expect from your manufacturer’s warranty?

Author pictureAuthor picture
Author picture
Written by
Author picture
Edited by
image showing a toaster, coffeemaker and microwave on a kitchen counter

Samsung appliances have a one-year manufacturer's warranty covering parts and labor. However, this warranty has several limitations and exclusions. For those seeking more comprehensive coverage, Samsung offers an extended warranty at an additional cost. Understanding the details of these warranties can help you maximize the protection of your appliance.


Key insights

  • Samsung appliances come with a one-year manufacturer’s warranty.
  • Refrigerators come with a 20-year warranty on the replacement of the compressor and motor.
  • Dryer and washer motors are under warranty for 20 years.

Samsung warranty coverage

All Samsung appliances come with a manufacturer’s warranty that lasts for one year. Some parts have additional coverage, depending on what appliance you buy.

  • Refrigerators purchased after Nov. 1, 2022, come with a 20-year warranty on the replacement of the compressor and motor.
  • Dryer motors are covered for 20 years.
  • Washing machine motors are covered for 20 years.

Samsung coverage exclusions

Before you contact Samsung for a repair, know that a few limitations come with a Samsung warranty that may get your claim denied. These include:

  • You need your appliance’s proof of purchase to file for a repair through the warranty.
  • Your claim may be denied if the company determines the appliance’s damage was caused by something other than normal wear and tear.
  • The warranty does not transfer if your Samsung appliance was given to you.
  • Repairs or reinstallation by nonauthorized personnel or service centers void your warranty.
  • Damage caused by shipping isn’t covered.
  • Accessories and cosmetic components aren’t covered.

Samsung product registration

Registering your appliance is essential to make a claim using your Samsung appliance warranty.

The good news: If you purchased directly from Samsung.com or have connected your smart appliance to the SmartThings app, you're already registered. But if that's not the case, no worries — you can easily register online. The process is straightforward, and the registration page guides you in locating any product information you need.

Samsung warranty cost

The manufacturer's warranty that comes with your Samsung refrigerator is included at no extra cost, but Samsung Care+ does require a separate purchase. Your price for this extended coverage varies based on your specific appliance model and location. The ConsumerAffairs Research Team secured some quotes to give you an idea of what you may pay for various Samsung appliances.

Samsung extended warranty

Samsung's extended warranty program, Samsung Care+, adds warranty benefits and offers longer protection. You can select a plan for two, three or seven years.

Some key benefits of Samsung Care+ include:

  • Coverage up to $1,000 for repairs due to power surges, provided you use a UL Solutions-approved surge protector
  • Full coverage for parts and labor on all repairs
  • Round-the-clock support
  • Zero deductibles on claims
  • Immediate eligibility for claims, with no waiting period required

Samsung warranty reimbursement

Only one type of reimbursement comes with a Samsung Care+ plan. If your fridge breaks down and causes food spoilage, you can get up to $ 500 for groceries.

Factors to consider when buying an extended appliance warranty

Samsung Care+ is quite a bit more expensive than other extended warranty plans. You’ll need to weigh the cost of the extended warranty against the need for potential repairs in the future. On average, appliance repairs can cost anywhere from $80 to over $1,000.

How to file a claim for your Samsung appliance

Before you file a claim, you’ll need to register your Samsung appliance. Then, you’ll need to gather the proof of purchase and serial number. Once you have that done, you can visit the Repair Services page and click the “Request a Repair” option, or you can sign in to your account and click the “Request Service” option to get started with your claim.

If you have Samsung Care+, claims are processed a little differently. You can use the Samsung Care+ page or call the support center at 866-371-9501.

Samsung warranty vs. home warranty alternatives

Home warranties provide coverage that’s similar to Samsung Care+, but they don’t just cover one appliance. They cover a wide variety of systems and appliances in your home under one plan, usually including some or all of the following:

  • Washers and dryers
  • Plumbing systems
  • Built-in microwaves
  • Refrigerators
  • Garbage disposals
  • Water heaters
  • Stoves and ovens
  • HVAC systems

Another difference is that with a home warranty, you’ll need to pay a deductible for each claim. Samsung Care+ doesn’t have deductibles.

Authorized PartnerLogoContact
Call Center Open (844) 475-0310 Get a Quote
Authorized PartnerLogoContact
Call Center Open (732) 907-4868 Get a Quote
Authorized PartnerLogoContact
Call Center Open (646) 453-6807 Get a Quote

Pros and cons of Samsung warranties

Samsung appliances have a very limited manufacturer’s warranty. Unlike some competitors, Samsung requires you to register your appliance to file a claim. The good news is some parts have longer warranty periods.

Pros

  • Covers washing machine motors for 20 years
  • 12-month coverage for defects and workmanship
  • Dryer motors are covered for 20 years
  • 24/7 help with Care+

Cons

  • Many limitations and exclusions
  • Repairs must be done through the company's service centers
  • You are responsible for transportation to the repair shop
  • Proof of purchase is required to make a claim

Tips for maximizing warranty coverage

To get the most out of your warranty, remember these tips:

  • Register your Samsung appliance as soon as you purchase it.
  • Keep your receipt in a safe place so you can find it to file a claim.
  • Write down your warranty expiration dates so you don’t forget them.
  • Remember to pay attention to exclusions and limitations.
  • Get a home warranty or extended warranty if your manufacturer’s warranty is about to expire.

FAQ

How do I file a warranty claim with Samsung?

You can file your claim by visiting the Repair Services page and clicking “Request a Repair” or going to My Page and clicking the “Request Service” option. Samsung Care+ customers must start a claim through the Samsung Care+ page. Another option is to call the support center at 866-371-9501.

How long is my Samsung appliance warranty?

All Samsung appliances come with a one-year warranty. Some parts come with longer terms, depending on the type of appliance.

How do I know if my Samsung appliances are under warranty?

You can use Samsung’s online tool to check your coverage.

Bottom line

To fully enjoy the benefits of your Samsung appliance warranty, it's crucial to register the appliance and retain the proof of purchase. Once you've done that, rest easy knowing you're covered for at least a year against any defects. If you want peace of mind for a longer term, consider either Samsung Care+ or a home warranty. Both can extend your coverage beyond the initial year.

» MORE: Is a home warranty worth it?


Article sources

ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this article include:

  1. Samsung, “Product registration.” Accessed Nov. 17, 2023.
  2. Samsung, “Samsung Care+.” Accessed Nov. 17, 2023.
  3. Samsung, “Check coverage.” Accessed Nov. 17, 2023.
Did you find this article helpful? |
Share this article