Samsung washer warranty: cost, coverage and plans (2024)
What can you expect from your appliance’s warranty?
Samsung washers come with a one-year manufacturer’s warranty that covers parts and labor, but it has many limitations and exclusions. The company also offers an extended warranty with more benefits for an additional cost. Here’s what you need to know to make the most of your Samsung washer warranty.
Key insights
- A Samsung washer warranty lasts 12 months and covers parts and labor.
- Samsung washer motors are covered by a 20-year warranty.
- Warranties for Samsung washers cannot be transferred to another owner.
Samsung washer warranty coverage and plans
Samsung washer warranties from the manufacturer are valid for 12 months, including both parts and labor. The motor has an extended warranty period of 240 months (20 years).
Under the warranty terms, obtaining service directly through the company and transporting the appliance to their repair shop is necessary. Be aware that there might be a fee if you require a technician to visit your home for repairs.
Samsung’s extended warranty plan is called Samsung Care+. These plans run for two, three or seven years and can add extra benefits to your manufacturer’s warranty. The extended warranty includes 24/7 support, and Samsung covers up to $1,000 in repair costs if your washer is damaged by a power surge if you’re using a UL Solutions-approved surge protector.
Limits and exclusions
There are quite a few limitations and exclusions on Samsung washer warranties. Exclusions include:
- External parts such as buttons, knobs and cables
- Accessories included with the washer, like hoses, filters and extension pipes
- Plastic and glass attachments, strainers, filters, feed valve joints, valves and piping
- Damage incurred during shipping
- Damage due to causes beyond normal wear and tear
- Repairs or reinstallations must be conducted by unauthorized technicians or official service centers
How to register a Samsung washer
To get service on your Samsung washer, you must register your machine. If you bought your washer at Samsung.com or connected the machine to the SmartThings app, your washer is automatically registered. If not, go to the company’s registration page and follow the on-page directions.
Samsung washer warranty cost
The extended warranty for your Samsung washer, known as Samsung Care+, comes with a cost, in contrast to the free manufacturer's warranty. The price of Samsung Care+ usually ranges between $90 and $200 but can vary based on your washer model, your location and the length of the term you choose.
To get an estimate, you can visit your washer model's page on Samsung.com and input your ZIP code.
How to file a claim for your Samsung washer
Before filing a claim, you need to ensure your washing machine has been registered. If it is, collect your proof of purchase and write down the serial number.
Once that’s done, you can file the claim by visiting the Repair Services page and clicking “Request a Repair.” If you’re signed in, you can also go to My Page and click the “Request Service” option.
Samsung Care+ customers need to file a claim through the Samsung Care+ page or call the support center at 866-371-9501.
Pros and cons of Samsung washer warranties
Samsung washers come with a rather limited manufacturer's warranty, but opting for an extended warranty can provide additional coverage. We like that the motor is covered for 20 years under the free warranty but recommend reading your warranty carefully because of the number of components that aren’t covered.
Pros
- Covers repairs and replacement of defective parts
- 12 months for defects and workmanship
- 20 years for motor
- 24/7 help with Care+
Cons
- Various limitations and exclusions
- Repairs must be done through Samsung’s service centers
- You are responsible for transportation to repair shop
- Proof of purchase required to make claim
Samsung washer warranty vs. home warranty alternatives
Home warranties and the manufacturer’s warranty both protect your Samsung washer if it needs repairs, but the home warranty also covers other appliances and systems in your home, including:
- Garbage disposals
- Dishwashers
- Plumbing systems
- Refrigerators
- HVAC systems
- Stoves and ovens
- Dryers
- Built-in microwaves
- Water heaters
There are some additional things to consider. In addition to the yearly or monthly fee for a home warranty, you must pay a deductible for each claim. With Samsung Care+ and the manufacturer’s warranty, there are no deductibles.
Care+ is also valid while your manufacturer’s warranty is still in effect, while home warranties typically only kick in when your manufacturer’s warranty expires. Most home warranty policies cover appliances of any age, however, which is a plus if you have some older appliances or home systems.
FAQ
What is a Samsung washer warranty?
Samsung washers are accompanied by a manufacturer's warranty, which includes repair or replacement of faulty parts and labor. For extended protection, you have the option to purchase Samsung Care+, an extended warranty that broadens the coverage and adds additional features.
How long is a warranty on a Samsung washer?
Samsung washers are covered by a 12-month warranty for parts and labor, with the exception of the motor, which has an extended 20-year warranty.
What is Samsung’s customer service information?
Samsung contact customer service includes phone, chat, text and email services:
- Text chat: 800-726-7864
- Phone: 800-726-7864
- Email form
- Live chat
- Sign language chat
Bottom line
Given the limited scope of the manufacturer's warranty on Samsung washers, it's wise to consider additional coverage, like Samsung Care+. Opting for a home warranty can be your best option if you're looking to extend protection to multiple appliances.
Article sources
ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this article include:
- Samsung, “Product Registration.” Accessed Nov.17, 2023.
- Samsung, “Samsung Care+.” Accessed Nov. 17, 2023.
- Samsung, “Check coverage.” Accessed Nov. 17, 2023.
