Samsung refrigerator warranty: cost & coverage 2024

What can you expect from your appliance’s warranty?

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All new Samsung refrigerators come with a standard manufacturer's warranty. As with any waranty coverage, it's important to familiarize yourself with the terms before you file a claim, though. Read on for everything you need to know about Samsung's refrigerator warranties.


Key insights

  • Samsung refrigerators have a warranty of 12 months.
  • Some have a 20-year warranty for compressors and motors.
  • Samsung offers an extended warranty plan called Samsung Care+.

Samsung refrigerator warranty coverage and plans

Samsung offers a standard manufacturer’s warranty and an extended warranty. The company’s refrigerators have a 12-month manufacturer’s warranty for manufacturing defects and workmanship, and newer models purchased after Nov. 1, 2022, also have a 20-year warranty on the replacement of the compressor and motor.

Samsung’s extended warranty program is called Samsung Care+. The extended warranty covers parts the standard warranty doesn’t and lasts longer. You can choose from two, three or seven-year plans.

Here are some benefits:

  • If your fridge breaks down and your food spoils, Samsung will reimburse you up to $500 for new groceries.
  • If a power surge fries your fridge, Samsung will pay up to $1,000 for repairs if you used an UL Solutions-approved surge protector.
  • Samsung covers parts and labor for all repairs.
  • You get 24/7 support, including guidance on using your new fridge, which can be handy if you have a smart fridge.
  • There are no deductibles when you file a claim.
  • There isn’t a waiting period. You can file a claim as soon as you need to.

To check your warranty status, you can use Samsung’s tool to check your coverage.

Limits and exclusions

Before you contact Samsung for a repair, wait. There are a few limitations that come with a Samsung warranty that may get your claim denied:

  • You need your refrigerator’s proof of purchase to file for a repair through the warranty.
  • Your claim may be denied if the company determines the fridge’s damage was caused by something other than normal wear and tear.
  • The warranty does not transfer if you sell or give your refrigerator away.
  • Repairs or reinstallation by nonauthorized personnel or service centers voids your warranty.
  • Damage caused by shipping isn’t covered.
  • Accessories and cosmetic components are not covered.

Samsung warranty covered states

Samsung Care+ is available in all 50 states. It isn’t available in other countries, though.

How to register a Samsung refrigerator

You need to register your refrigerator to benefit from your warranty. If you bought your fridge at Samsung.com or connected your smart fridge to the SmartThings app, your fridge is already registered. If not, you can register your Samsung refrigerator online. The process is quick, and the page will tell you where to find any product information you may need.

Samsung refrigerator warranty cost

While your manufacturer’s warranty is free, Samsung Care+ is not. How much you pay depends on the refrigerator model and where you live. For a fridge that is $1,500 to $2,000, you can expect the cost to be around $169.99 for two years, $229.99 for three years and $699 for seven years. Samsung does run sales, so you may get Samsung Care+ for as little as $1.

How to file a claim for your Samsung refrigerator

There are two ways to file a manufacturer’s warranty claim for your Samsung refrigerator:

To file a claim with Samsung Care+, you need to call the company’s support center at 866-371-9501. You can also start a claim online through the Samsung Care+ page.

Samsung refrigerator warranty vs. home warranty alternatives

Home warranties are a lot like Samsung Care+. They cover you if you need repairs or replacement for your refrigerator. Instead of covering just your refrigerator, though, home warranties can cover a wide range of appliances and systems around your home, including:

  • Refrigerators
  • Stoves and ovens
  • HVAC
  • Water heaters
  • Dishwashers
  • Built-in microwaves
  • Washer and dryers
  • Plumbing
  • Garbage disposal

There are a few things to remember when considering a home warranty. While you get more coverage, you’ll need to pay a deductible when you make a claim. Plus, home warranties only kick in after the manufacturer’s warranty expires, so it’s a good way to extend coverage after your 12 months are up, but not if you’re still under warranty.

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Pros and cons of Samsung refrigerator warranties

Purchasing an extended warranty on an appliance can give you peace of mind that you won’t have to pay for expensive repairs, but it’s important to consider the pros and cons before making a decision.

Pros

  • 20 months for motors and compressors
  • Care+ is available in all 50 states
  • No deductible on Care+

Cons

  • 12 months for defects and workmanship
  • Not available outside of the U.S.
  • Requires proof of purchase to make a claim

Quick and easy. Find a home warranty partner now.

    FAQ

    What is a Samsung refrigerator warranty?

    The manufacturer warranty for Samsung refrigerators is free and pays for the repair or replacement of defective fridges. There are some limitations to what is covered.

    How long is a warranty on a Samsung refrigerator?

    The manufacturer warranty offers 12 months of coverage for defects and workmanship and 20 months for some motors and compressors. You can get additional coverage through Samsung Care+.

    What is Samsung’s customer service information?

    You can contact customer service through phone, chat, text or email:

    Bottom line

    To get all the benefits from a Samsung refrigerator’s home warranty, you need to register it and keep the proof of purchase. As long as you have those, you’re covered for at least a year for defects. If you want more coverage, Samsung Care+ or a home warranty may be a good choice.


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    ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. Specific sources for this article include:
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