SafeStreetsUSA Reviews

Trash install. Was not honest about what was going on. Was told one thing by ADT and another by the install. The system did not work when the technician left. Called ADT to have it fixed and they wanted me to trouble shoot it and then SafeStreetsUSA said it was out of warranty when ADT told them come fix it.

I booked them to install a video doorbell purchased from Google because they were the Google recommended Nest Pros. 1st tech didn't install the chime correctly but the doorbell worked. 2nd tech sent in to fix the chime burned up the chime transformer rendering the doorbell broken. The tech told me to return the broken doorbell to Google and tell the I received it broken and that I was not to mention the Nest Pro installation. I'm still waiting for Safe Streets to reimburse me for the doorbell, failed installation, and a new chime transformer. I hired another company to install a new doorbell and they found the fried transformer left behind by the Safe Streets techs when they discovered no voltage to the chime or doorbell. No communication whatsoever from Safe Streets to try to make it right. Very disappointed that Google recommends them as Nest Pros.

Stay away from this company, they are full of crap. I discussed a 1 yr. Contract with them and came to find out they put me in a 3yr contract. So, I am unfortunately only halfway through with this crap. Called today because ADT said I needed to talk to them about my contract and equipment, I did and was told that I need to talk to ADT about my contract. It's always the other guy's problem to solve when I need anything fixed. Steering clear of this shady company. My dogs do a better job monitoring my house.

I am very disappointed. I was referred to this system due to the community I moved into having a partnership. I was pressured to upgrade my equipment without properly being trained on the included package. The team had to come out 3 additional times to finish the job that should have been complete the first day. I was denied a credit after the terrible service and inconvenience. At this point I have a duty to use my voice. PLEASE AVOID THIS COMPANY!

1 Star — ADT is Holding My Equipment Hostage! Do not trust ADT or their provider, Safe Streets USA. I terminated my service in November and paid all my fees in full, which means I own my cameras (ADC-V724X and Doorbell) free and clear according to my contract. The catch? ADT has "software locked" my equipment. It has been over six weeks, and they refuse to unlock the cameras, rendering them useless bricks unless I pay for ADT’s service. This is a blatant attempt to stop customers from switching to competitors and, in my view, constitutes unlawful detention of my personal property. As a legal professional, I’ve had to send a formal demand letter to their executives just to try and use property I already paid for. They are effectively holding my security system hostage. Save yourself the headache: Go with a company that actually honors its ownership terms and doesn't resort to anti-competitive tactics.

We had Safe Streets install a new ADT alarm system in our home. The did not tell us about the extremely short warranty on the system. It's nothing but a run around and blaming everyone else for the problems we've been having. We've had to pay to have our system repaired twice now and the system is only 5 months old. The staff at Safe Streets is rude and incompetent. They charged us over $5000 for the installation and they obviously installed the system wrong to have all the issues we're having. DO NOT USE SAFE STREETS FOR ANY ACTIVATION SERVICES THEY OFFER!

I was told I would recieve a referral bonus for a customer I referred. After 3 I'm still waiting. Talked to the manager that made the offer and he just says I'm working in it. I feel betrayed and used. I will never refer anyone else.

So they do the install, get you set up and sign you up for the contract and then they pretty much ghost you. Try to get him to come back to help me with alarms that keep going off because of blinds touch them or a cat touches the window, and they would never come back and eventually after three months it’s no longer their problem. You have to call ADT and I had pretty much the same experience with them, they might walk you through doing a fix helping you to re-stick alarm on Etc, but basically they’re just concerned about getting their money and moving onto another customer. I’ve got three months to go with my 36 month contract, only had the alarm turned on for two months!

Signed a contract. They installed the equipment. The cameras didn’t work since installation. Asked for help. They came and fixed nothing. I called for cancellation. They sent me to collections because of the 36 months agreement for a service that I never received. I contracted security cameras service and the service never worked. If you want this, go and try them, they can ruin your credit for not giving you a service.

We moved to Texas from Illinois. Two months before moving in, our utility provider connected us with SafeStreets to provide complimentary home security equipment. We also wanted to add on cameras at additional cost, but the end result was not what we anticipated. I flew into town for an afternoon to meet the installation tech. I was told a variety of things, including equipment I “needed” and other equipment I would “get” to go along with the system. Once it came time for me to leave for my flight, I was provided a contract and invoice for $10k. I know how big companies can be when it comes to payment and I did not have time to review, or I would have missed my flight, so I promptly paid the technician and figured I could address the costs and equipment that was not previously disclosed.

Horrible, they lie to you about everything. He told me I was not going to be on a long term contract, at that for 36 months. Pricing that was discussed was also false, I was told that it would be cheaper than was I paying for Vivint, that was false.

Disgusting customer service and business! I just bought google cameras with floodlight this past Sat and on google store webpage SafeStreets is an authorized installer for all google/nest products, so I reached out but was told they wouldn't install my cameras unless I sign a 60-month contract with ADT! The representative was even giggling on the phone claiming the company wouldn't make an exception for an individual.

This company is a complete rip off. Do not use it. I got faulty equipment alarms going off every 3 hours and they won't do anything. Can't get a hold of anybody. Unplugged and pulled all the batteries to make it stop. So now I have no service yet I have to pay for it. Nobody wants to talk to you. Nobody wants to call you back and you cannot get out of the contract! Total rip off! I will be contacting the Attorney General and the Better Business Bureau.

I signed an Alarm services contract on 9/12/2025. It also contained a notice of cancellation that could be executed before midnight on 9/16/2025. I called in and cancelled on 9/15/2025 prior to the 9/16/2025 deadline. I was informed that, as stated in the notice of cancellation, that any payments would be returned in 10 business days. To date I am still awaiting the Monitoring fee credit.

Beware before signing up! Safe Streets Security locks customers into a 36-month contract with steep cancellation fees. A pushy representative convinced me to purchase a Google camera that turned out to be useless—its night vision is terrible. I replaced it with a SeeVision camera from Amazon that works perfectly day and night. Despite multiple attempts to cancel, every representative refused to stop the $16 monthly charge. This company prioritizes profits over customer satisfaction. I strongly recommend choosing a provider that truly values its customers.

They do not tell you everything upfront. Installer was quoted one price, given another, was not told was a 3 year contract, Was told could use stick adhesive to install everything. Installer made a big hole in my newly remodeled walls. Takes 3 days to cancel (within the 3day grace period). Was rude when come to uninstall.

I regret ever signing with SafeStreets. During the contract signing, the sales rep told me to ignore the cancellation rights written in the contract — total misrepresentation. After installation, the system malfunctioned constantly and the technician even drilled holes into my roof, which now lets wasps into my home. When I tried to cancel within my rights, I was told I’d owe 75% of the remaining contract balance. Customer service and Compliance have been unresponsive, and I had to file a complaint with the NC Attorney General. This company is dishonest, unprofessional, and left me with both financial stress and property damage. Avoid Safe Streets at all costs.

Horrible service. They just get in there to get the sales and you won’t hear from them again. The equipment is faulty. They will not return messages. I got a message still sitting there and it’s been a month. No one has responded yet. Do not sign up with this company, they suck. Don’t waste your time and money because that’s all they’re out to get is your money.

Contacted customer service, gave them my credit card info, scheduled installation. I did not get an email confirmation so I called back. They said they have no installers in my area but they never notified me of this. No apology, no sorry, instead the agent said they were too busy on a weekend to tell me I had no install date. I would have been waiting around for installer if I had not called back.

No call no showed TWICE on an issue that causes the entire system to not work. Called to check on the status of the technician, center is closed. Not very happy only 3 months in, not looking forward to the next 33. Would never recommend, even to my nemesis.

I called ADT and was given information for the installation of SafeStreets. I scheduled an appointment and we discussed in detail the security system I wanted and the cost. What I received was different, and after taking off for 5 hours for the technician to install the equipment, he installed was NOT what was agreed upon. I called his office at this point and wanted all of the equipment removed, but because I signed an agreement, they refused. They also misrepresented the agreement, stating I had signed a 5-year monitoring contract. I am still being billed for both the equipment of $22.83 per month and the monitoring of $49.99.

Salesman promised discounts which were never given. When I called ADT about this, the rep said Safe Streets was never authorized to promise any discounts. Now I'm stuck in an overpriced 3-year contract.

Their camera stink especially at night. They do not have motion light on them. Would not recommend them. I had to call them back out here to fix my door sensorr. It fell off 3 times. I am truly unhappy with them. Don't go with this company.

Beware read your contract and follow the sales rep around your home to see exactly what they’re doing. I trusted a sales rep in My Home alone over $2000 worth of equipment was installed in my home without me knowing or approving of it, until I received the bill from Synchrony Bank. Safe Street is refusing to remove the equipment from my home and credit me back for the equipment they installed without my permission or knowledge. The customer service and management team are useless. They will not negotiate. They do not care once they have your initial on that contract.

Fraud!!!! Agent came to my home, forged my signature for a credit run!! 😡 Contacted company. They said it takes 90 days to do something about their employees scamming people. Absolutely disgusting. If these people Come To Your house Kick them off your porch immediately!! They will take advantage of you and will not be held accountable. Sad af. Do better! I'm spreading the word about this company on any and every social media platform and website I can document that while you let your employees scam innocent people!

Scam. Promised equipment and installation at the outset and was charged accordingly while this company kept standing us up. Did not arrive not only within the time window but didn't at all. As with ADT, this subsidiary is no different. A consumer can't trust anything they say over the phone. Please do not base your precious schedule and time on it. Be prepared for disappointment and financial loss. It's a real mess. You have other options. Safe Streets certainly does not make one feel secure in having an ounce of confidence in them. They really played us for fools. And they've originally locked you into the 2 year contract. Where's the sense in any of that? Buyer beware.

We did marketing work for SafeStreets and they did not pay us for our work. The product was delivered and they are currently using it, but refused to pay our invoice. They initially spoke to our collections agency but then cut off all communication with them. Deadbeat company.

This company is a scam and fraud high alert. Do not answer the door for their salesmen. They will trick you and don’t care if they convince someone who isn’t even the homeowner to sign paperwork on the homeowner behalf. Simply safe was so much better!

Beware of ADT and their 3rd Party company Safe Streets. We bought a new home and had ADT (Safe Streets) come out to update the existing system. We were supposed to get 2 cameras with our package but the installer did not have them on the truck. Promised to come back the next Friday and no one showed up. No phone call or follow up. It has been a month and still no cameras but ADT most definitely wants their monthly service fee for a system that has not been completed. WORST CUSTOMER SERVICE!!! STAY AWAY FROM ADT!!!

They have a team of marketers telling people that the service is free if you pay for install because it's covered by my insurance. They actually mean the equipment is free and you pay over $700 a year for "monitoring". They book their installation contractors back to back to back so they are rushing off to their next appointment and shove the contract in front of you without time to read it thoroughly. Customer Service guy literally said the same thing happened to him...