ADT Self Setup Reviews

To have ADT is unfortunately necessary. I installed our system and we've had it for 10 years. We've got it on our windows and doors. We also have a flood alert, a smoke detector and a motion camera. When our daughter locked her keys in the car, she broke into the house and pushed the panic button on the alarm system in order to get ahold of me so I can come and help her get her keys out of the car.

I wish there was an option for no stars. Only being a customer for less than two months. I have logged 36 hours on the phone with them. From being charged double (This was verified through a Manager name Ira who took the charges off), two days later there were more charges put on me. Of course their billing department says they see no notation on my file. My equipment has not worked properly. My scheduled appointment was canceled without my knowledge. Unfortunately we were late going out of town to a family function. No one there has the same answer to give you. EVERY employee has said something different. Their phone calls are supposedly recorded. No one can listen to any of the recordings? This makes no sense to me.

I had ADT for 20 years. On the last instillation I upgraded to wireless system and was going to pay for the cameras in full. The sales guys said why they don’t charge you interest. I told him I did not want another contract and he said I would not have one only to pay for the equipment. The cameras still are not the quality I was looking for and they don’t work half the time. I have kept them for a few years now and despite many service calls and adjustments I still feel they are not the quality I would like. I called to cancel knowing I would have to pay for the cameras and the last now I am under a contract for the service as well. Do not trust this company. They are not honest people anymore. Sad you give a company your business for years and this is how they treat you.

Don't rely upon ADT Self Setup to fully understand their own system. You need to have a good understanding of communications. If you don't have that, get ahold of somebody who does and have them work with them to install the system. It's not a simple system to put in place. I was on ADT's Blue system, which they also recommended five years ago. I put that in at significant expense. And then only defined that they don't support that anymore. They dropped it and put me where I had to spend an additional large amount of money to put in their latest system.

I moved into a new place, and I wasn't feeling safe in the area. The ADT DIY was great. Awesome.

My mother has had good experience with ADT. Her signal, however, dropped last Friday, but, other than that, it has been good.

I wanted to protect my apartment because I have a child. With ADT, it’s really safe to protect your home when you’re there or not. You're able to access your home anywhere in the country. The set-up is not really hard, but I don't really like this new system. When you open the door, it doesn’t go off. It goes very silent. The other one that I have, ADT+, is much better. The minute you open the door and the alarm is on, it's gonna go off with a loud noise and you can know somebody's burglaring. But with this one, we have to put something behind the door so that we can know because it won’t go off. It will just be a little beeping. That's all. You never can hear it and I don’t really like that. I was even gonna call to report that I don't like that kind of service.

My mother has ADT and was satisfied with it. We are not tech-savvy at all. They explained how easy it was, and we still had to sit on the phone for an hour with the person to make an appointment and schedule a time to walk us through it. The quality and features are good. I can't find the doorbell chime to match the doorbell they sent me, but other than that, we're happy with it. So far it's been good.

I just got ADT less than a month ago. We’ve seen the sign with neighbors. Interaction with the sales rep and the signup was pretty good. I’m impressed and happy with it.

ADT Self Setup has been okay, but I’m very unsatisfied with the service itself. They told me that I had to buy a new unit because the previous one was not working with the keypad. I got the new unit, but for two months, I was charged for two units.