ADT Self Setup Reviews

To have ADT is unfortunately necessary. I installed our system and we've had it for 10 years. We've got it on our windows and doors. We also have a flood alert, a smoke detector and a motion camera. When our daughter locked her keys in the car, she broke into the house and pushed the panic button on the alarm system in order to get ahold of me so I can come and help her get her keys out of the car.

I wish there was an option for no stars. Only being a customer for less than two months. I have logged 36 hours on the phone with them. From being charged double (This was verified through a Manager name Ira who took the charges off), two days later there were more charges put on me. Of course their billing department says they see no notation on my file. My equipment has not worked properly. My scheduled appointment was canceled without my knowledge. Unfortunately we were late going out of town to a family function. No one there has the same answer to give you. EVERY employee has said something different. Their phone calls are supposedly recorded. No one can listen to any of the recordings? This makes no sense to me.

I had ADT for 20 years. On the last instillation I upgraded to wireless system and was going to pay for the cameras in full. The sales guys said why they don’t charge you interest. I told him I did not want another contract and he said I would not have one only to pay for the equipment. The cameras still are not the quality I was looking for and they don’t work half the time. I have kept them for a few years now and despite many service calls and adjustments I still feel they are not the quality I would like. I called to cancel knowing I would have to pay for the cameras and the last now I am under a contract for the service as well. Do not trust this company. They are not honest people anymore. Sad you give a company your business for years and this is how they treat you.

Don't rely upon ADT Self Setup to fully understand their own system. You need to have a good understanding of communications. If you don't have that, get ahold of somebody who does and have them work with them to install the system. It's not a simple system to put in place. I was on ADT's Blue system, which they also recommended five years ago. I put that in at significant expense. And then only defined that they don't support that anymore. They dropped it and put me where I had to spend an additional large amount of money to put in their latest system.

I moved into a new place, and I wasn't feeling safe in the area. The ADT DIY was great. Awesome.

My mother has had good experience with ADT. Her signal, however, dropped last Friday, but, other than that, it has been good.

I wanted to protect my apartment because I have a child. With ADT, it’s really safe to protect your home when you’re there or not. You're able to access your home anywhere in the country. The set-up is not really hard, but I don't really like this new system. When you open the door, it doesn’t go off. It goes very silent. The other one that I have, ADT+, is much better. The minute you open the door and the alarm is on, it's gonna go off with a loud noise and you can know somebody's burglaring. But with this one, we have to put something behind the door so that we can know because it won’t go off. It will just be a little beeping. That's all. You never can hear it and I don’t really like that. I was even gonna call to report that I don't like that kind of service.

My mother has ADT and was satisfied with it. We are not tech-savvy at all. They explained how easy it was, and we still had to sit on the phone for an hour with the person to make an appointment and schedule a time to walk us through it. The quality and features are good. I can't find the doorbell chime to match the doorbell they sent me, but other than that, we're happy with it. So far it's been good.

I just got ADT less than a month ago. We’ve seen the sign with neighbors. Interaction with the sales rep and the signup was pretty good. I’m impressed and happy with it.

ADT Self Setup has been okay, but I’m very unsatisfied with the service itself. They told me that I had to buy a new unit because the previous one was not working with the keypad. I got the new unit, but for two months, I was charged for two units.

For your security, go and get ADT. That’s the most equipped thing that you can get right now. My sister also had it in her house in Louisville, Kentucky. At first, the setup was rough because they had the electrical doorbell. I don’t know anything about it so I didn’t wanna do it. The guy that originally was supposed to help me was always frustrated ‘cause I wasn’t understanding what they were talking about. So they got teed off with me and hung up on me. They can’t get upset with me when I’m not sure what I’m doing.

My friend told me about ADT Self Setup, and my experience with it was all right, but not the best. I ordered the equipment, and they were supposed to come out on February 15th. And I had so many issues from February 15th to February the 25th. I had complications with setting everything up the right way. And some of the employees who came here were very rude, disrespectful, and just came when they wanna come.

I lost my husband and was afraid. Then I got hacked and some people took advantage of me, that’s why I got ADT. I needed the security, but they couldn’t get a service person out here. They wanted me to do it online with somebody helping me. I can’t do that because I can’t get on a footstool to re-glue something. I asked them to send someone and they did, but it was a long time without.

I recently got a security system from ADT DIY for my new house, but I haven’t moved in yet. Since it’s a new construction, I haven’t set the lock codes or really used it yet. Right now, it just makes the usual beeping sound when you open the door. The equipment, especially the sensor you stick by the door, isn’t very good. It is made of plastic. When it is placed on the door with a screw, another part comes off and falls on the floor. Also, my main door is iron, and the sensor I received is white, which doesn’t match. It would be better if I could get a black one to match the door. Overall, the quality of the material could be improved. It has to be heavy-duty and the door sensors should fit better according to the measurements and what the client needs.

When I purchased a home, I received a brochure from ADT in my mailbox. The service sounded convincing. I've always used security systems before, but I've never had one where I can set up phone surveillance when I leave and have police contact in just a matter of a few seconds. So, I got it for the safety of my home and my belongings.

I’ve been with ADT for a month, and my experience with them has been fine. My interaction with the sales representative over the phone was good. It’s pricey, but it’s security. And I only have one bill so far, so I don’t know much about the prices yet.

I'm not very happy with the service because I had to call so many people for a battery problem. All the other sensors are fine, but I have a sliding door and it tells low battery, and still it's blinking red. And there's not much help I have got. I have ADT for safety. It was self-setup. This got just installed in February 28. But if it's low battery, then what's the point?

We had ADT at my parents' house. And I got it again at my house. Installing the self-set up was fine. However the Nest Aware wasn't working so, my cameras weren't saving any of the videos. They forgot to set that up. They fixed those cameras and it’s working now but I still have to check on the cameras because it's only been a couple days. I like ADT. It's helping me with my peace of mind.

Right now, I don't like ADT. Everything is not bad, but when I try to arm or disarm my unit using the app, it would not work. So the alarm went off when my assistant got here and it took her a minute to unlock another door to turn it off. So that's one of the main issues I have. Also, ADT usually would call if the alarm goes off and offers to send someone out, but they said absolutely nothing this time.

I joined ADT three years ago and I just updated it to the new system. I like the new system now since it is better.

ADT is a good company. If anything goes wrong, it's really easy to get them on the phone, and they try to help you fix whatever is wrong with it. It doesn't take hours on the phone. It's actually quick. That's important for me especially because I run a business from home, so I'm trying to do things as quick as possible. The actual setup was easy, and the functionality is really good. You can do everything from the app on the phone. You don't have to use the keypad. It’s very secured. I had one incident where the sensor was not good in the back door. They tried to do everything with me over the phone first. Then they came and replaced it within three days.

I’ve seen ADT Self Setup through advertisements. I checked it out and realized it was a service I could probably use. The system has worked excellently. The setup process was easy for me, but that’s because I’m a do-it-yourself person and do a lot of things around the house on my own. Once I read the instructions, it was simple and not a big process.

I had ADT at my previous house, but it wasn’t in my name, it was under my sister’s. When I moved to my new house, that’s when I decided to get ADT again.

I’ve been an ADT customer for a while and recently moved my service to a new house, where a technician came out to install the system. It hasn’t been as good as the last house. We’ve had some issues mostly firmware problems and one device still isn’t working right. When they came out to fix it, they tried to charge me for the appointment because they thought I was the previous homeowner. I had to explain that I was still within my 90-day period, so it’s been a bit of a bumpy transition.

I’ve had service before with other companies and I let it lapse. My homeowner insurance lady told me I could get about a $42 discount if I got a security service. So I went on the internet and picked about six companies and compared them.

I heard about the deal I got from ADT through State Farm. The price was very good because I did get a free system. The actual product was great and the app is good. But at one point I got a notification saying it might not be reporting correctly to the central station because I did the self-setup. It’s connected online, but I wanted to make sure it’s actually reporting correctly.

ADT Self Setup was way cheaper than having an expert come out to do it. I like the system and the functionality because it’s a convenience. Everything can be done through one place, the app. It also connects to most of the other services, like Google Home.

The ADT Self Setup was rather simple as far as Bluetooth and scanning everything, and I like the fact that I can watch it from my phone. I set the sensor off on myself like three times, though. It also fell off the wall and set itself off. So, I kept thinking I was getting a burglar, but no burglar. Then I put it on the couch, and a mouse must have gone across the couch and set it off again. So, I hung it up like I was supposed to so it quit falling. Now, I think I have to get a new battery because the battery in it is dead.

I've known about ADT for a long time and have been a customer for a couple of months. As far as their services, it's fine, but I'm not too happy with some of the products. The doorbell camera doesn't stay charged, and the cold weather kills it. I don't know why they use it because it's not a plug-in camera. It's like a wireless battery camera, and it dies very quickly. I've had to have it replaced already because it wouldn't even charge correctly.

ADT has a setup system that is wireless. I’ve had them for over 10 years and started off with cameras, sensors, and everything. It works pretty fine and it’s an excellent product. The alarm system feature makes me feel comfortable. I’m a truck driver and I’m usually gone from home for two to three weeks at a time, so I like that I’m able to operate it remotely from my phone.

ADT self setup was kind of confusing at first, but we wound up getting it. So far, I’m having a love-hate relationship with it. Battery-wise, it’s okay. But the base does not alarm. It doesn’t do anything. There’s been so many times that I walk into the house and it’s set on away, and nothing happens. It doesn’t send me any notification. It doesn’t ring outrageously. So I feel like it’s pointless at this point.

I would really like to get out of my contract with ADT because I've had so many issues with them. It has been incredibly frustrating and time-consuming because I've spent so much time on the phone with them, and overall it has not been a good experience.

The ADT Self Setup is still a little tricky for me. The first time, a guy came over and helped me set it up. He was very diligent, so I liked that. Then there are times I have to get my nephew, Jesse, to come over and help me set it up to turn the alarm on when I leave. I go into the settings and sometimes have trouble setting the alarm because I don’t understand everything in the settings. It doesn’t help that the way they put things in the online tools is difficult for me to understand.

The house that I purchased almost three years ago had signs up for ADT. They had it in the past, and where I live you really need to have cameras and everything. So I called them up and signed up. Their sales representative was fantastic.

We’ve grown up with ADT our entire life. While our interactions with the sales rep were fine, they should figure out their customer service issues. When we were calling to downgrade our system, we got transferred for about an hour before someone actually helped us. Some of the people in their customer service department were not actually interested in helping. They would just transfer me over until someone in the same role would actually help me.

I heard about ADT’s self setup when I was putting my car together. I realized that I’m pretty handy and could just do it myself, so I decided to do it on my own. The system setup was fine, but I still haven’t received one of the items. One of the door and window sensors also came damaged, and I still haven’t received any feedback on how we’re going to replace that.

ADT Self Setup was recommended to me. My brother set it up for me and everything has been working fine.

I searched for a security system and ADT popped up on Google. I had a million questions at the time and they were super helpful in explaining what their products do and what they recommend for my apartment. Everything's been pretty smooth.

Where I'm located now, I don't have the pro set up with ADT so I went with the self setup. I had them for 9 years where I used to live and saw no reason to consider changing to somebody else. I was pretty comfortable and familiar with their system. The set up originally was tough for me because I'm not a very hands-on type person, but I finally did get it set up with them after several calls and a couple things that I had to get rectified. It was fairly simple, just the instructions weren't very clear. I was able to get a person on the phone to help me right away and customer service was good.

Being remote, I wanted something that was going to be monitored. But I have very slow internet, like between 7 and 13 megabytes per second, so I’m not able to use the camera because the Wi-Fi comes and goes. Also, my understanding when I put up the door sensor and Nest doorbell was that the battery life should be approximately 10 months, but I received a Wi-Fi alert one day maybe two weeks in that my door sensor battery was already dead and that my doorbell battery was also low because of the low temperatures. That's concerning. I did speak with ADT and they let me know my options as far as buying out of my contract, but that was the only option given. I’m very dissatisfied at this point.