ADT Self Setup (Formerly Named Blue by ADT)

ADT Self Setup's reps were nice and patient. They broke it down. I expected something in a rush. But the rep explained it comfortably and made sure it worked. She took her time and told me exactly how everything goes. I felt comfortable. But I’d rather have hot wire than what is going on now. I thought the set up was simple in the beginning, but there was a specific person that guided me. After the first time I set it up, I did everything myself, which is good. And it is working.

We've enjoyed using ADT Self Setup. I just called them and I told them what I was doing and that I needed two different locations taken care of. The rep asked me what I needed, and I told her. The customer service experience was good. She knew exactly what she was talking about. She asked me how many doors and windows, and I told her, and she had it sent out. I had it within about three days. It came really fast. I didn't have any problem setting it up myself. As a matter of fact, I set the one up down here at my dispensary all by myself and put everything up where it needed to be. Then, this last weekend, I procrastinated for the last year of putting the one up in the shop. But we needed to get it done, so my husband and I proceeded to set it up in the shop also this weekend.

I spoke with ADT over the phone and I told them what I needed and wanted. They let me know what they had that would accommodate me. It seemed like it did and I chose to try it. I haven't had many issues with it. There was a little glitch, but overall, everything’s fine. My husband installed the system, and it was easy to install. If anything goes wrong with it, it's easy to replace or troubleshoot. I can also call ADT and then they take me through everything, step by step. If it’s anything that they can't resolve over the phone, they would simply ship me another camera and I ship them my old one.

The sales rep helped fulfill my needs and got me the best rate possible. When I was struggling with my payment, he told me, "We can do a credit check, and that will help," and my down payment wasn't high at all. He was awesome. He also told me installation would be easy. He said it was gonna come with instructions, to follow them, and if I needed help, to contact tech support.

With Blue by ADT, I can have my Bluetooth device on my ear. They can call me and tell me somebody is at my house. The camera itself with the mounting on where they had mounted it, it’s hard to take the back off. I had to send the camera back the first time. Then the second time they sent me a camera, I had to pry it open with a little bit of screwdriver to get it to pop open. So, it's not easy to access the mounting system. It’s very hard to do. You gotta be strong to get the back off. I actually cut my hands trying to get the back off the first time.

I had to get help to set up the Blue By ADT system. I thought it was going to be easy. Since I got the system, it does not record all the time is I wanted. It records once in a blue moon and that is not what I need because there is someone periodically coming on the property and I can never see the person because the cameras are not picking them up or even detecting when someone is on the property. I just know after because I see the damage outside. I have made at least 40 calls to get this equipment returned and my account cancelled but each time I am transferred to many representatives then they hang up the call. I am very disappointed and frustrated at this time. I just want them to take back their equipment and I move on to another company. Someone help please.

I have called every day for a month. 8774647437. 8776287004 and text hat and email support @bluebyadt. I wanted to know why I've been charged for$10.02 & 8.00 and 33.00. Per month. NOBODY can answer the question. I've called. Emailed. Been on hold for 4 hours. Been transferred. Pressed 1 for call back. Nothing. So I want to cancel. And again nobody can do this. I guess I will too put stop payment. And when the come after me. I have all phone..email..chat transcripts. DON'T USE BLUE BY ADT.

I do not like this system because it's not easy to put up as they say it was and I am very unsatisfied with it. Thank you and I want to cancel this and send y'all back y'all equipment because I cannot find no one to install it for me. That's it and that's all.

No good customer support. Bought the system 5 months ago. Complete system never worked. Only one camera out of the two works. Several lengthy calls. Replaced/added devices several times, no luck yet. Finally when attempted to get it disconnected, I was told I have to pay about $1.3k plus. Very disappointed. They have offered upgrade, hoping for the best.

This is the worst company ever to exist. I wish it were possible to give it zero stars. None of my cameras work properly, they go offline all the time, the staff has NO idea what they are doing and they each tell you different things. I have spent hours of my time on the phone that I will never get back trying to "fix" the issues. My final straw was when my neighbor's house got broken into and my doorbell camera did not record the man who walked right past my door. The cops had no leads and I couldn't help them by showing them a video/picture of the man who did it because my "security camera" didn't do what it is supposed to do.