How ConsumerAffairs uses cookies

This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. To learn more, view the following link:

ADT Blu Reviews

4,974,590reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.
+2 more
Author picture
Fact-checked by: Becca Blanco

About ADT Blu

ADT Blu is ADT’s line of DIY security systems that you can customize with stand-alone cameras, sensors and smart devices to fit your home’s needs. The company offers several monitoring plans for ADT Blu customers, including 24/7 professional monitoring and self-monitoring options. Its prebuilt security kits are designed for homeowners to install themselves, and no long-term contracts are required for monitoring services.

Visit www.adt.com/blu
Pros
  • 24/7 professional monitoring and self-monitoring options
  • Customizable security systems
  • No long-term contracts
  • Works with ADT+ app for setup
  • Available nationwide
Cons
  • No professional installation
  • Cellular backup only with Pro-Protect monitoring plans

How ADT Blu works

ADT Blu works by offering customizable home security systems that are designed for self-installation. To use the service, you must purchase a system package and any add-ons, such as cameras and sensors, then pay a monthly monitoring fee. You can choose from professional monitoring or self-monitoring options.

For 24/7 professional monitoring, you’ll get monitoring from one of six monitoring centers. When an alarm is triggered, a live agent will contact you and call emergency services if needed. If you choose to self-monitor, you’ll be notified by the ADT+ app if an alarm is triggered.

ADT Blu systems are compatible with Google Nest and Yale smart locks. You can control your system and compatible smart home devices with the ADT+ app. The ADT+ app also has a personal security feature called MySafety, which lets you contact an agent in unsafe situations, even outside of your home. If the agent tries to check in with you and you don’t reply, your location is immediately reported to emergency services. You can also set up a secret phrase that triggers an emergency services call.

ADT Blu cost

ADT Blu costs start at $199 to $699 for prebuilt equipment packages and $9.99 to $34.99 for monitoring plans. If you want to add additional equipment, such as cameras or sensors, cost ranges are as follows:

  • Cameras: $69 to $109
  • Sensors: $18 to $40
  • Smart home devices: $99 to $279.99
  • Life safety devices: $60 to $85
  • Security accessories: $2 to $50

ADT Blu equipment

ADT Blu’s equipment includes both prebuilt kits and stand-alone items. Once you’ve selected a kit, you can customize your package with add-on cameras, sensors, life safety devices, smart home devices and security accessories.

ADT Blu prebuilt kits

ADT Blu prebuilt kits are designed to cover most basic home security needs, with options ranging from a starter kit to a comprehensive kit. It also offers a build-your-own system.

ADT Blu camera options

ADT Blu offers stand-alone camera options you can add on to an ADT Blu Kit, including indoor, outdoor and doorbell cameras.

ADT Blu sensor options

ADT Blu sensor options include glass break, door and window, motion, and water and temperature sensors.

ADT Blu smart home devices

ADT Blu smart home devices include Google Nest devices, a Yale smart lock and a smart keypad.

ADT Blu life safety options

ADT Blu’s life safety device options include a smoke detector and a smoke and carbon monoxide detector.

ADT Blu security accessories

ADT Blu security accessories include yard signs, an indoor siren, a keychain remote, window stickers, and door and window accessories.

ADT Blu monitoring plans

ADT Blu monitoring plans include Video Connect, Self-Protect, Pro-Protect with video, Pro-Protect and Self-Protect (without video) options. Note that cellular backup is only included with the Pro-Protect plans. That means alarm events can be sent over cellular data or cellular SMS connection if your internet stops working.

Monitoring plans come with month-to-month contracts, so you don’t need to sign up for a long-term contract. You can also cancel or switch plans at any time.

ADT Blu installation

ADT Blu installation is designed for self-installation, and it can typically be completed in under an hour, depending on how many devices you have. You can also contact ADT if you need guidance or support as you set up your system.

1. Create an account

You’ll need an ADT+ account to set up your ADT Blu security system. If you purchased directly from ADT, your account was created when you purchased your system.

2. Sign in to the ADT+ app

Once you have an account, you’ll then need to sign in to the ADT+ app to be able to set up your devices and add them to your account.

3. Set up your base

It’s best to start by setting up your base since it’s the main device that all of your other devices connect to. The ADT+ app will walk you through how to connect it to your account. Generally, this will involve plugging in your device, turning on your Bluetooth and using your camera to scan the QR code on the base. The app will notify you when your ADT base is ready to use.

4. Set up your individual devices

Once your base is set up, you’ll need to set up your individual devices and connect them to your account. You’ll need to connect each device to your ADT+ account before you install it, which can be completed through the ADT+ app.

5. Install your devices

After your devices are connected to your account, you’ll install them. You’ll need a ladder or step ladder to install most devices. For example, indoor cameras can generally be placed on a shelf or mounted on a wall, while outdoor and doorbell cameras will need to be mounted.

ADT Blu guarantees and warranties

ADT Blu warranties and guarantees include a 30-day money-back guarantee and a 90-day limited warranty.

  • Money-back guarantee: ADT Blu systems can be canceled and returned for a full refund within 30 days of the order date.
  • Limited warranty: ADT offers a 90-day limited warranty for systems and devices, meaning it will repair or replace any defective parts within 90 days of purchase.

ADT Blu FAQ

Where is ADT Blu available?

ADT Blu is available nationwide, and the company has 150 physical locations and six monitoring centers throughout the U.S.

How do I cancel ADT Blu?

You can cancel an ADT Blu system purchase within 30 days for a full refund. For ADT Blu monitoring, you’ll need to log in to your account and go to “Manage Subscriptions" to cancel services. If you aren’t able to cancel your monitoring plan through your account, you can call ADT at 1-800-ADT-ASAP.

Does ADT Blu work if my internet goes down?

ADT Blu systems will still work if your internet goes down since they come with a 24-hour backup battery in case of a power outage. For monitoring plans, only Pro-Protect plans offer a cellular backup connection that will still work if your internet goes down.

Does ADT Blu work during a power outage?

Yes, ADT Blu systems can work during a power outage since ADT systems have internal backup batteries that last for 24 hours.

Still have questions?

Is ADT Blu worth it?

ADT Blu may be worth it for homeowners or renters who are looking for a home security system with self-installation, a self-monitoring option and no long-term contracts. ADT Blu offers several prebuilt kit options, along with add-on devices, and consumers can choose from flexible month-to-month professional monitoring or self-monitoring plans.

Recent
  • Recent
  • Oldest
  • Most helpful
Select stars to rate your experience
Very dissatisfied with the experienceDissatisfied with the experienceSatisfied with the experienceHappy with the experienceWould recommend to a friend

A link has directed you to this review. Its location on this page may change next time you visit.

Loading more reviews...

ADT Blu Company Information

Company Name:
ADT Blu
Address:
1501 Yamato Road
City:
Boca Raton
State/Province:
FL
Postal Code:
33431
Country:
United States
Website:
www.adt.com