Roto-Rooter

I have been met with total obstinance, unreturned e-mail messages and telephone calls, and uninformed conclusions by company representatives. I have spent literally thousands of dollars with this company, but no more. They will never work at my house in the future. The terrible attitude with which I have been met is inexcusable. That I am forced to spend my time taking Roto-Rooter to court over this matter is also inexcusable. The company would rather pay a lawyer several hundred dollars an hour than simply admit its mistake and fix it.

About every day a rep. would come out and check how the drying was going. Took her about fifteen minutes a day. After we got the basement dried out we recieved a bill for over $9,100. I contacted them and ask why so much. Was told it was because the fans were shut off at times. When I informed them why and contacted the BBB they lowered the bill to $8000. After calculating the hour their employees worked, Allowing them to have made about $20 hrs we calculated that with labor and fans, we paid $160 an hr and they used our electricity. We also had to listen to twelve fans running at high speed 24 hrs for 11 days. This is outrageous! I won't recommend their water restoration services to anyone!!!! In my mind, it's price gouging and deceptive selling. We were insured our homeowners would cover it, they had a copy of our policy. THE HOMEOWNERS DIDN'T COVER ANY OF IT!!!

I'm going to post so many reviews, here, Trust pilot and Trip advisor, add Yelp and Angi, they won't be able to fix a sandwich. I'll begin with the BBB. I'm sending a bill for my lost wages for the day. When they don't pay, I'll see in small claims court. Win or lose, it'll cost them money. Anyway, what kind of morons are these? I'm of course, never calling this ** again. In the meantime, we gave about 11 profiles. We will all post in all forums, just to give them the big middle finger. I'll update when I'm done screwing them over. They dud me, now, it's my turn. DO NOT USE THESE FOOLS, YOU'LL REGRET IT.

In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. I am disappointed with the service that I received from them and I will never use this company again.

Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. Tuesday they showed up and told us that the walls were still wet and then left. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. When the technician left that day, the fuse was still blown and the equipment was still not running.

Wednesday the technician never showed. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. They did not show on Saturday. Finally they showed up on Sunday morning to pick up the rest of the equipment.

All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. Overall they spent 7 hours in our house from Monday-Sunday. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house.

The landlord received the estimate on 12/14. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. I never heard back from anyone so I then emailed Michelle, the listed estimator on our invoice, on 1/10 to tell her that I had questions about the estimate. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. So I called Britton. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. I never heard back from him. So then finally on 1/25 I reached out to Veronica on my own. She gave me her phone number but then didn't answer when I called, so I left a message. She said she would call me the morning of 1/26 and then never did.

I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. Convenient. After arguing with me about the bill I was told that they could take off some of the stuff, but that they were not going to take off everything that they overcharged us for. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it.