Roto-Rooter Reviews

Rotor Rooter installed a Watts water softener on 1-16-25!!! We noticed a leak on 9-24-26!!! Contacted them the same day!!! They sent out a technician!!! He said they probably would have to order one!!! He also said the supervisor was finding a way to charge me!!! A good company would have come out, replaced the leaking part, & be responsible for the water damage!!! They have restoration services!!!! Instead, out of the blue that night, I get George, a supervisor from their restoration side!!! He tells me that I need an asbestos inspector to come out & check!!!

Roto Rooter in Delaware came out two years ago for a repair to our sewer line that required excavation and cost 7250. The repair has failed and we are told we would need to start an entire new process as the guarantee, which was not stated in the contract, is only for one year.

Ladies, Be Aware. Roto-Rooter does not give you an estimate saying the tech would determine the price. The tech came to look at the issue with the toilet and said the valve and flap had to be changed and charged $500. $40 for the part and $460 for labor. After I protested, he said he could do it for $350. After he put in the valve, he then said there was a leak from the pipe that extended from the toilet to the wall.

Very very disappointed. We own multiple 3 and 4 family homes and have several regular plumbers we use. However, this was a Sunday so all were not available. I always wanted to trust and use Rotor-Rooter so I figured let me give it a shot. Total scam,, to sell me what I did not need. Way, way overpriced. I said no to the service and as the technicians were leaving they said to each other and I quote, “I told you to not go for that scenario, they weren’t going to do it". So sad there is a company that represents such lying and deceit.

I am a district manager running multiple hotels and I recently had a clog in our pool shower and bathroom drain at one of our properties. I had tried and drain clog remover I bought at a local store with no sucsess. I contacted Roto Rooter and they came and unlogged the drains. When I contacted the tech as he requested, he began the conversation by repremanding me for using a product made to un clog drains. He spent the first 10 min of the converstaion explaining to me how I must be incompetent for using this product, satting multiple times "I'm not trying to be a ** but you should never use this product." I replied, "How would I know? It is sold in every store as a clog remover and I am not a plumber".

I was a repeat Roto-Rooter customer because I trusted their technicians and the inspections they performed. From approximately 2023 through 2026, I was repeatedly told my pipes were clear or that there was no major issue. Now I am being told I may need more than $10,000 in pipe repairs. That raises serious questions about the accuracy of the earlier inspections, especially where camera inspections were represented as having been performed. Roto-Rooter has also discussed reimbursement related to prior services, which only increases my concern about whether those inspections were properly completed or documented.

CROOKS! I had a basement drain overflow due to a clogged sewer line causing sewer water to form a puddle in the corner of an unfinished basement (concrete floor). Roto-rooter charged me $7,500.00 to clean up a 13x13 area, including the walls that were never contaminated. I got my insurance involved and their three 3rd-party estimates from local plumbers were $5,000.00. Now my insurance won't pay the difference and since this hassle took longer than 30 days to get situated, they PUT A LIEN ON MY PROPERTY because they are impatient. when you sign their contract, there is a specific paragraph they make you sign that says you will pay whatever insurance doesn't cover, this is because they know they will price gouge the customer, max out your insurance, and hold you accountable for every last penny they overcharged you for.

I’ve used Roto‑Rooter for several major plumbing projects over the past 18 months and have paid more than $23,000 during that time. Some of their senior technicians, including Eraldi and Kemal, have been excellent. Unfortunately, my most recent project — a kitchen stack line replacement with two cleanouts — was handled so poorly that I can no longer recommend Roto‑Rooter. A job that should have been straightforward and approximately a week in duration, turned into a nine‑month process marked by delays, missed steps, and repeated oversights. Key issues included:

Got quoted $834 dollars to snake one kitchen line. Really egregious. All other quotes were under $200 - I had to ask him to leave immediately and then I unclogged the drain with a plunger.

People, please do not trust this company. Do not sign any contract on their phones. They are liars and crooks. I hired them to flush out a storm drain; they gave me an hourly cost which was $350 an hour. They also told me that they will charge a 90 dollars fee for coming out and if I give them the job, they will deduct that 90 bucks. I gave them the job but didn't read the contract because I didn't have my glasses to see on a cell phone. The Tech stated $350 an hour, they did two hours of work, and they didn't finish the job, then said I owed them another $700 bucks because they had to pump out the water from the sewer while they were flushing it. They practically lied to my face.

I made an appointment online. It was confirmed. The technician was a no show. He did not call to say he was running late or to reschedule. I waited 4 hours (12-4) even though I scheduled an appointment, they gave me a window. Totally unacceptable.

Had a great experience with John ** when he arrived at our property, he made an inspection of the affected drains, took care in removing grates and answered all of our questions with patience, then started with the camera of the affected lines and showed us the problems visible and then gave us his opinion for the next steps, with options.

Do not use this company. After a water leak, our tenant contacted them for assistance. Although they were very responsive at first, the problems quickly began. They repeatedly failed to show up at the scheduled time, and after completing the repair, they forgot to reconnect the plumbing properly, causing a second leak. Overall, they were extremely irresponsible. Their prices are very high, and even worse, they refused to acknowledge or take responsibility for their mistakes.

This was my problem: hot water leaking from the shower connection. Roto-rooter came out and “fixed” it. Then it was leaking again so they came and replumbed the water lines “fixed it”. Now their plumbing has came apart and they are going to come back and fix it again, but I had an appointment for Saturday afternoon and they no showed, I had an appointment for Sunday afternoon and they no showed, so now I am sitting here Monday morning for an appointment time of 8-10. I call them at about a half hour into appointment time (like I called them the past 2 days) and they don’t even know when the technicians clock in.

Should have called John Moore and received a no cost estimate that is bid by the job. Roto-rooter charges $99 for estimate and $450 per hour according to its plumber to drain water lines, remove sheet rock, cut two 1/2 " copper pipes (hot / cold) about a foot below water valves, the sweat replacement pipe with 1/2 inch couplers and add two separate spigots for a washing machine, an $800 bill is estimated.

On 8/10 Roto-Rooter provided a service on my house in Bowie MD which is rented out, so I was not on site but communicated with the technician via phone. The quoted charge for unclogging the line was outrageously high ($1,300) but it was an emergency and as a good landlord I agreed. The technician explained how this service included a 100' snake, removal and resetting the toilet bowl and a new water supply line. When the snaking was done the technician called me to state he couldn't reset the toilet because the O-ring was now broken off and he placed a non functioning toilet loose on the sewer pipe and left. I was charged on my credit card but never received an invoice. Three calls to Roto Rooter to inquire about this went unanswered. Don't use them. Use a local plumber for less than half the cost!

They charged $900 to install a garage disposal and didn't even do it right. $900??? WTF??

BAD DECISION. We had a clogged toilet. They guy came out and had to remove the toilet udes a snake and unclogged it. We were told that we should have him camera it because usually that indicates a broke line well for 450 bucks we thought we better do that and see. He said it broken in several spots and marked the areas outside where he says it was broken and totl us it be 20,000 to have then fix it it also 7 to 8 ft deep. So we chose to hire our own contracter within days he was here. Turn out the line was 4 ft deep and NO pipelines were broken at all!! So I am still fighting with them almost two months later because they are saying I should have gotten a second opinion!

Roto Rooter was scheduled to come out for a storm drain inspection and never showed, I didn't get a courtesy call or anything. When I called to find out why they never showed, I was told the truck was being repaired. When I asked why I wasn't informed of this earlier, I got crickets....will never use this company for anything.

This was a bad choice from the beginning. They could have used a shorter, smaller snake but refused and instead decided they had to pull the toilet. 300.00 to unhook a toilet is a ripoff. The cloth was only 25 feet down the line and was only hard poo. One hour of work cost me 675.00. I think they ripped me off and took advantage of my situation. I should have not used them. They are 250.-300 dollars more for the service than others, and their service is designed and set up to cost you as much as they can get. Then some guy shows up and tried to weasel me for water damage cleanup. I hope they go out of business.

These guys are a total ripoff. I once called them to fix water dripping down my bath tub. Turns out that the leak was near my tub drain point due to worn out gasket. The guy fixed it in like 10 mins and charged me $400 for simply putting sealant putty and screwing back the drain faucet. The job was $100 at the most. Never called them again.

Roto-Rooter came out and unclogged our toilet. They said It was cleaning wipes the caregivers were throwing in the toilet after cleaning my dad's bathroom. He was in the hospital and no one uses the bathroom but him. A little over 24 hours later we bring him home and he uses a bathroom and it backs up and overflows. We called Roto-Rooter out again and they charged another $370 even after the gentleman who did the service said there was a 30-day warranty on the job he did. The office said there is only a 24-hour warranty on their service. This is ridiculous. They are taking advantage of the elderly. I recommend not using them for service. Overpriced and do not get the job done correctly the first time.

Water pipe broke in my house and called Roto-Rooter plumber. He said that the water line needed to be closed and he closed it on Saturday and charged 200 dollars that day just to close the water supply and said he would do the work on Monday. But my dad called them on Monday and they made some stupid excuse that the plumber they assigned was new and couldn't do the work. Do not accept the services of these greedy fools.

Poor customer service by admin. Called to report a leak within hours after the plumber left and was informed I had to wait until the following morning in because it was after 5pm. They finally relented and sent plumber back for an easy fix (no charge). 2nd issue was discount coupon we used. Plumber said it was 10% off labor ($80), but he miscalculated, which I did not realize until after check was written. He said he would fix it with the office and call me back. He did not, so I called the next day and was told the coupon has fine print which limits the discount to $40. I looked the coupon up and it does not have fine print. They lied just to avoid the hassle over $40. Never going back.

Rooter Rooter will come to your home and swindle you and open one pipe and say that's 400 dollars and then go to the problem pipe where there's roots and cut them out and charge you extra 300 so 700 total. And say they know where the problem is and next time will be cheaper. And next time they come they charge you even more.

Last Friday evening late we were in a situation where we hit a clogged toilet. I had spent quite a bit of the day doing different methods including buying chemicals and gadgets to get the toilet unplugged to no avail. I finally did call Roto-Rooter. As promised, a service technician named Jerome arrived. He did an assessment, went over the pricing with me and went to work. He spent a considerable amount of time getting the toilet to flush. Even then, he wasn't satisfied that it was working properly and continued to work on it until it was. He explained the options he felt we had very thoroughly and precisely. He was very professional, polite, and pleasant. Kudos to Jerome.

Water pipe broke by the water meter on my side so it was my responsibility to fix it. I called Roto Rooter in Pompano Fl. Well dressed man, in a nice white SUV with no indication that this is rotorooter car rep indeed. Looked at the water meter covered in water and said that the whole line, about 45 feet, must get replaced, at cost for $45.00 per one foot, total of $4500.00. When asked, he answered that he is not a sales person and not he is not the plumber either. He was rude with low professional ethics. I called local plumber, who came right away, replaced the broken 5 inches pipe for total of $450.00. Stay away from from Roto Rooter, they a bad news.

Company is a scam and they are thieves. They come out to your house quicker so they charge an enormous price. Double to triple what you would pay a normal plumber. Then they don't finish the project, they left me with a leak. Then they LIED and said I do my laundry in the sink and that's why I have a leak. 1350$ just to replace a bathroom faucet. Plumber came out twice and told me why it was leaking but made NO attempt to fixing the problem. Now they want me to pay MORE MONEY for a leak THEY CAUSED. They are liars, thieves and they are scammers. Just wait for a normal plumber

Hot water tank dripping at the drain valve. Called them early in the morning. Said they will be here around 9 am. They called and switched it to 3 pm. They called again and switched it midnight. They call again and switched to 8 to 8:30 the next day. Never showed up or called. I called another company and they showed up an hour later and fixed the problem.

The project, which began on Monday and was not completed until Friday, was poorly managed. We received no updates throughout the week, despite promises that workers would return the day after starting. Because of this lack of communication, my husband had to call multiple times to get updates and missed work expecting the project to be completed. Additionally, when he finally reached out, he was promised a callback that we never received.

From beginning to end working with Roto-Rooter was a huge waste of time and frustrating. To start off, the night before my scheduled appointment I received multiple calls from customer service where I'd answer the phone and then they'd put me on hold. When I finally spoke with someone they apologized for the tech being late and letting me know they would be arriving soon. When I expressed that my appointment was the next day they seemed confused but then shrugged it off and ended the call. The following day, when I was expecting our tech in the AM. I waiting and waiting until around 2pm I receive a call that my tech was looking for parking. An hour later, after hearing nothing and texting my tech directly for an update. I was placed on hold with customer service, then told I would be called back in five minutes. Never received a call so I called them back. That's when they said that the tech wouldn't be coming because they couldn't find parking.

Horrible! Replaced 4 toilets in our house and the upstairs toilet apparently had a crack in the seal and whole upstairs bathroom soaked with water that then leaked through the ceiling into the downstairs bathroom and damaged ceiling. Michael- the manager came to look at it and was so condescending to me and told me any time you change a toilet "a few drops of water come out". This wasn't a few drops of water- it was gallons of water to the point ceiling underneath it damaged and will need to be replaced. Told me they wouldn't take care of it. The actual plumber, Josh, was very nice and professional. The manager- horrible chauvinistic man. Never will I use this company again.

I’ve used Roto-Rooter several times over the years and have always been satisfied with their service, which is why I called them again for a water leak issue. The plumber who came out was professional and courteous. Unfortunately, he was unable to locate the leak, and I was still charged $233. My water meter continues to show water usage, and when I shut off the main water valve, the meter immediately drops to zero, which clearly indicates there is a leak somewhere on the property.

Probably the worst plumbing experience I've ever had. Repair technician comes out because my kitchen sink is clogged to a point where we can't use it really. You came out with too short of tools to fix my problems that was on Thursday, said he'll be back first thing Friday morning with the right stuff to fix up the problem entirely. Never called me never came back never said anything. I called the office since it's such an emergency according to me you know we could get home. I have a family of seven. The kitchen is a pretty big deal here..

Just got a quote for a new direct vent gas water heater and they quoted me $10,000. Location is in the garage with ease of access too. I have no idea why it's so high when I got a quote from another company around the area for less than $3,000. I will definitely not be looking at their company again.

I made an appt for a blocked outdoor drain on property. Scheduled between 10-12. Took the morning off from work. At 10:40, they called to tell me they don't do outdoor drains. Then why make the appt?? 10 days to call & let me know! I lost 1/2 day of work!!

The worst plumbing company experience ever. A total rip off with shoddy work on a drain unclogging and god awful customer service. Wish I had these reviews before. Never again!

Mike ** of Roto Rotor is extremely unprofessional. He ruined my overall experience with this service. He spoke over me when I was trying to explain to him about what my insurance company had instructed me to do. Like he wasn't trying to hear anything I had to say. I was waiting for my insurance company checks to pay roto rotor and I just got them. He called everyday and harassed me everyday even though he know of the process and I was waiting on the insurance checks. I guess he just wanted the money like it was his own money not Roto Rotor money. I wouldn't use Roto Rotor again because I don't want to deal with him again. I could care less about Mike but I have an issue with Roto Rotor keeping him on payroll. A Bad judgment on the company's part.

I'm giving 3 stars today as I stop being their customer. Because we have a 100 year old house with a gimmicky system that gets clogged. They had been prompt, even at night even though their prices kept going up. They did replace a toilet they broke with a top of the line Mansfield. But now they failed to call back at all and stopped their overnight services in this area. So while we were waiting we found someone new to give our money to. A whole day later, still no call back.

Roto-Rooter is a complete ripoff. They do not disclose prices. They do work without asking if you want the work done. They charge outrageous prices, and rip the retirees off every bit they can. I wouldn’t let them work on the outhouse. They are so criminal. It’s is so unreal. I highly recommend for everyone to stay away from this company.