Roto-Rooter Reviews

Had an emergency at night on a holiday -- I booked online, their appointment person called soon to confirm, their plumber came quickly, did excellent work, left the place in perfect condition, and explained everything. Did I pay more for the national chain? Probably? But I would have had to wait for a local, non national chain a full day -- and live with bad situation, to save some money. So, all things considered--it was worth the price because of the fast service and excellent outcome.

RotoRooter in Greenville saved me once again! Chris and the technicians worked diligently to solve my plumbing problems until the clogs were completely fixed. They were all professional and interested in my peace of mind. The fee was very reasonable for the present rates, and they made every effort to keep the work in a fair price range. They were pleasant and took the time to answer my questions. Thanks for going the extra mile...A++ Kyle R

Thank you, Roto-Rooter. You sent us Anthony, A plumber with many years of experience, who was really great to deal with. We needed him to camera a line to see where our bad line was tying in to another line. BUT, the line was in such bad shape that it will have to be sledgehammered out because it has collapsed to the point that the camera could not be pushed up the line. Anthony was really a champ and gave us a lot of information, and is really great. Thanks, Roto-Rooter.

We had two adjacent toilets clogged with baby wipes on a Saturday morning. Upon calling RR I had an appt within two hours. Miguel was the plumber that serviced my home. He greeted me with a big smile and introduction. Extremely polite and professional. He surveyed our problems, and quoted me prices. He began working to unclog the pipes. It took a while and was an extremely messy fix for Miguel. He bleached the entire area in my cellar where he dislodged the very big clog. Although the quote was high, Miguel worked in my house for about two hours and cleaned up after himself every step of the way. I was ecstatic to have such a competent and kind man get our toilets fixed. It was worth the price.

We had our sewer line blown through during underground work for Omni Fiber, who just kept on going like nothing happened. Roto Rooter was able to identify the issue and prove it wasn’t due to anything other than the underground team blowing through our main line & causing a backup into our house. They came in the middle of the night and walked us through every step of the way. They were professional and so supportive during an incredibly stressful situation.

Mike ** of Roto Rotor is extremely unprofessional. He ruined my overall experience with this service. He spoke over me when I was trying to explain to him about what my insurance company had instructed me to do. Like he wasn't trying to hear anything I had to say. I was waiting for my insurance company checks to pay roto rotor and I just got them. He called everyday and harassed me everyday even though he know of the process and I was waiting on the insurance checks. I guess he just wanted the money like it was his own money not Roto Rotor money. I wouldn't use Roto Rotor again because I don't want to deal with him again. I could care less about Mike but I have an issue with Roto Rotor keeping him on payroll. A Bad judgment on the company's part.

I'm giving 3 stars today as I stop being their customer. Because we have a 100 year old house with a gimmicky system that gets clogged. They had been prompt, even at night even though their prices kept going up. They did replace a toilet they broke with a top of the line Mansfield. But now they failed to call back at all and stopped their overnight services in this area. So while we were waiting we found someone new to give our money to. A whole day later, still no call back.

Roto-Rooter is a complete ripoff. They do not disclose prices. They do work without asking if you want the work done. They charge outrageous prices, and rip the retirees off every bit they can. I wouldn’t let them work on the outhouse. They are so criminal. It’s is so unreal. I highly recommend for everyone to stay away from this company.

Very frustrating experience with Wasem/Root Rooter. We called on a Saturday evening because an outdoor spigot at the front of our house was leaking and would not shut off. The spigot was older and likely needed replacement anyway, so we were prepared for that possibility. The technician came out, looked at it briefly, and told us he didn’t have the 12” replacement spigot needed for the repair. He said he was going to his van to write up an estimate and call around to see if he could locate the part. Instead, after sitting in his truck for about 10 minutes, he simply drove away without saying a single word to us. No estimate. No update. No phone call. No explanation. Nothing.

We called for a sewer line cleaning on a Friday and were told 2pm to 4pm, received a text hourly saying running late, next in line. Nobody showed until 10pm and wanted to charge $544 to snake about 50' feet of line! A contract plumber that must have thought we were desperate. This whole experience was frustrating, abusive and unprofessional. Even though my wife and I have disabilities, had we not been led on all day/night, we would have just rented a snake for about $90 and taken care of it promptly ourselves. Exactly what we did the next morning!

Interesting that their web page rates them 4.9/5 but you cannot add a review there. They don't tell you upfront that the charge is $290. The guy was rude, saying you pay me now, I fix. He absolutely reeked of smoke. Con artists all the way. I sent them packing as fast as I could, Most of the reviews being 1 is realistic.

This is the St. Cloud, MN Roto-Rooter. I am terribly disappointed. We had a burst pipe, when they arrived, they wanted a copy of our homeowner's insurance, I told them we hadn't decided if we were filing a claim. They took a check for $2,500 for a "deposit" (our deductible) of 2 technicians (NOT plumbers) for 1 hour of work, rental of fans for a weekend, and misc. supplies. The plumber arrived and charged us another $675.00 (now I have spent $3,175). They wanted me to blindly sign an invoice - I denied. I continued to ask for a breakdown of my invoice - I received 2 e-mails with a blank piece of paper.

Ticket #** I wanted to give Roto-Rooter a try because they are a nationally recognized company, and I wanted the problem diagnosed and fixed correctly the first time. On May 8, I called Roto-Rooter to investigate an overflow issue coming from my garage drain. When the technician arrived, he looked at the drain for no more than 15 seconds and immediately told me that I needed a curb trap replacement. He estimated the cost at $10,000 to $15,000.

Had 2 leaking hose bibs at our home. I requested the service tech replace the bibs due to the age. He seemed frustrated by this request and having to do this work. He suggested they just get rebuilt. Within a day the first hose bibs leaked and a week later the second leaked again. Upon speaking with Roto Rooter they offered a warranty for this work but only would send out the technician who didn't want to do the work in the first place. I cancelled this service and called a local plumber. When they arrived, they informed me that the hose bibs we had were unable to be rebuilt and as they do not make a rebuild kit for this type of bib and it was common knowledge this would not work and fail again. We wasted money on Roto Rooter's work and ultimately needed to replace the bibs increasing the cost of this project. Do not use Roto Rooter, support your local small business plumber for honest straightforward work.

I asked for an estimate and was told I’d get one before work was done but my next call was that the work was done and the cost was $300 and had to be paid immediately. I am a retired 80 yr old lady living off social security and the small rent amount for that property he fixed. My expectation was $100 to $150 and I told them up front I’d send the check when I got the bill. However, I got the call demanding money now because they only do business at point of service. I’m sending the check but I feel this company needs to do better at communication and sticking to the estimate idea they promised. It would solve the problem of customer irritation and put built confidence back into the company. Marj

This review is solely to the carelessness of their drivers diving their big vans, at 5/29 around 9:30 PM in Porter Ranch CA, I was almost ran over by one of their trucks in a Shopping Center parking lot, no signaling, no regard for pedestrians in a dark environment, and when confronted, the driver was, as expected on their phone probably contributing to the disregard to their surroundings and got a "Sorry Bro" apology., Called their 800 number the next day and the operator made no effort to ask where it happened, information of their driver and basically told me I should have just called the police. This kind of blatant disregard for the public's safety should not be rewarded, I would not anytime now or in the near future support this kind of a company, and will make sure to inform all friends and family of this experience.

I specifically stated I needed a plumber to come fix a leak. I thought it was emergency and they did not call back. I managed to get the pipe to slower leak till morning so it was not as serious, and called a different plumber because they had not responded. I had to wait another day but at least I knew the local plumbers. Roto Rooter did not send any e-mail response or call, but they just showed up in someone's personal vehicle to see the situation. Not even a plumber. He was nice, but It sounded like he wanted to remodel the bathroom from water damage instead of caring about the leak that needed stopped. I told them I called someone else because seemed like making money and making it bigger in already stressful situation. I will not call again even in an emergency.

I called because I had water dripping from the ceiling of my basement. I was told they would be there before noon on Friday, at 2:00 I got a call that they had to reschedule my appointment for Tuesday. On Tuesday, the guy who showed up ended up cutting over 10 holes into 3 different walls, including tile in my shower. After 4 hours he told me that he had exhausted everything he could do and could not find where the water was coming from. He "only" charged me $300 for 2 hours of labor. He left a huge mess in my house with sheet rock and tile all over as well as water now leaking all over my kitchen floor, my son's room, and the basement. I had to shut off my water and call another plumber who was able to locate the leak and fix it all in less than an hour. I now have to find someone to fix all of the holes in the sheet rock and tile that he made. I would never recommend Roto-Rooter to anyone.

Updated on 06/03/2026: I received a call from the G.M. at Roto-Rooter wanting to know if there was anything he could do. WHAT A JOKE!

Had Roto-Rooter come to my house today twice and they still didn't clean out my pipes. One was on phone while the attendant to snake the pipes out. Then had the nerve to tell me they wore route my sewage line 10 ft at most for 1500 or 800 bucks and told me my lines were clear but don't put toilet paper in the commode. Put it in a bag. Very unprofessional. Paid them 345 dollars for them to do nothing.

I called Roto-Rooter on 4/11/2026 to repair a water leak and before plumber arrived a roto rooter supervisor by the name of Gregory ** called me. Stated he was casually around the area in Fontana CA, asked if he could take a look at the water leak, he came over and asked if I had Home owners Insurance. I replied yes but they never have approved any claims and he said roto-rooter has a team dedicated to get all denied claims reviewed and approved. He sounded so convincing and within the hour he had a group of people demolishing 2 bathrooms and removed toilets and washer and dryer and a water heater. He had me sign paperwork. He said it was to give him permission to work on the water leak mitigation. Long story short, Farmers denied the claim stating Roto-rooter never submitted proper report or evidence of what caused water damage.

I called their emergency Service on the Sunday before Memorial Day And they said they would be out in 4 to 6 hours which took it between 2:00 and 4:00. P.m.. They showed up at 4:00 p.m. And took a look at it and gave us an estimate for the cost to fix a very simple plumbing project. The estimate was for almost $800 and then we were told he was not a plumbing guy. That he was a drain guy and could not have it fixed for us before the following Tuesday they had us sign. What I thought was a form saying he was here but it turned out to be the estimate and they would be returning Tuesday to fix it. I called them back and told them no way was I waiting until Tuesday and still paying emergency service prices.

Keep in mind the minute you let them in, they will turn a $100 cost into thousands. They are professional scammers, well-trained people. Do not sign any single paper, they will use against you.

Whatever you do, DO NOT CALL ROTO-ROOTER. Their techs are inexperienced and their practices are SCAMMY. IF they say that a Field Tech or Service Manager is coming, Do Not Let Them in! Do not let this company get you in a situation to where you're setting up a claim to and stuck in limbo while their restoration company and insurance company is fighting over the validation if a mitigation was really needed. Do not do it. My kitchen is destroyed because of their techs and lack of up-front information about their services. I was quoted everything is going to be reimbursed and nothing out of pocket. Months later and I'm worse than before they came. I wake up every day of my life WISHING there was a way to turn back the hands of time and do things differently. I regret calling them, I wish I never did, now I'm paying for it every time I walk by the kitchen.

After starting off the day with an employee who didn’t want to work, they sent out “Shawn”. Shawn went above and beyond the call of duty. He worked on my issue for 6 long hours and was determine to turn my frown upside down. He was very professional, attentive, and determined. Hey if you have any problems, call and ask for him specifically if you want the job done right. Thank you Shawn.

Took $695, ghosted on my birthday, and now trying to scam me out of a refund. ​Do not trust this company. They are highly unprofessional, unreliable, and have zero respect for their customers' time or money. ​On Sunday night (May 17th), I paid them $695 to fix a plumbing issue. The job was only half-done because they claimed their camera man wasn't available, but they promised he would arrive the following morning. The next day was my birthday. Not only did they completely ghost me and ruin my day, but I also had to cancel plans and family members had to miss work—losing hard-earned money—just to wait around for a technician who never bothered to show up or call.

I wish I had read these review before calling them. Last year I called them for a clogged bathroom - first estimate was $300, then since it was more than one point, raised to $600 and after a couple of hours, camera, etc, I end up paying $1.000. Last week, had similar problem, called them again and after all services, they charged me $ 1.200. But 3 days later, my bathroom was in a situation impossible to use. They really overcharge. Do not recommend them for anyone.

Was overcharged, but they made it right with a phone call.

Hard line sales pressure in an emergency. Hugely overpriced. After sales service very bad and unhelpful and very rude. The sewer pipe unclogging had to be redone by another company that charged me 1/6 of the price. Same with plumbing costs. Roto Rooter should not be allowed to operate at these exorbitant prices. I do not recommend them at all and am telling everyone that I know about our horrible experience with them.

Roto -Rooter has changed the story every time we've spoken to them. We've been charged thousands of dollars and the job STILL isn't done. They left with 2 concrete blocks from our sidewalk. Yesterday when we called to arrange their return, we were informed that they pulverized them. The picture is of my yard and how they left our sidewalk. This company is NOT to be trusted.💯⚖️

I'm no longer a customer. Paid over 7,000.00 to have pipe replaced. Now I'm told it needs 9 more feet at over 8,000.00. Should have done the job right the first time. Called 3 times requesting receipt. Finally got it. Called 3 times to get video they took of roots, texted 3 times to Nate. They must be hiding something they don't want us to see or they'd send the video. We always used Roto Rooter but we will not any longer.

Truly abysmal service. Roto-rooter is extraordinarily overpriced. There is no reason to ever use their services - even in an emergency. The management is dismissive when you complain about the service. They perform simple work and charge more than double the expected price. When the work is incomplete they then proceed to offer to "come back" to waste more of your time. If you ask for a refund you are told "no" or met with disbelief. This is a dishonest way to run a national business. They should be investigated and ultimately fined or better yet forced to close their doors.

If there were a rating of less than 0, I would give it to them. Well pipe broke and spilled water on 22 x 26 family room with laminate flooring. 5 technicians came and removed some of the flooring and water, did not remove furniture, started room dryers and left. Several days later, had to show them that the drywall was wet before they would remove the bottom of the drywall to prevent mold growth. Got the bill today $10,032. Needless to say, we be fighting this. Cannot upload invoice - too big and site won't accept zip files

Zac and his Team are awesome! We had an underground pipe leakage. They responded and completed the job within 24 hours, Outstanding customer service. I Highly recommend Roto-Rooter.

I had a leak in the ceiling of my apartment, due to a cracked drain pipe. Roto Rooter replaced a 12 inches drain pipe section. They charged me $ 6,500! Insurance refused and RR reduced the bill by $ 1,000. (i) Roto Rooter grossly over-charge clients; (ii) they do not provide ex ante estimate and try to force you to do the work on the spot without agreeing on a cost estimate, then, over-charge you; (iii) they do work which was not requested by the client and then over-charge you. As there is no estimate, there is no limit. Do not hire them.

WARNING: Shameful service- zero star if possible. Attempted to reach Orlando management- no response. Ohio Corporate Complaint Manager - (I'm doubtful voicemail given is even a real person - Pat ** email **. Employee Ruby, call center not even in Fla - taking calls at **- takes your zip code and connects you to Complaint manager that covers your zip codes area. If you read all the 1 star reviews, for Orlando Roto-Rooter - responses all from "Pat **" asking unsatisfied reviewer to email concerns and copy of the review. Totally ridiculous- boiler plate wording. Even after reviewer stated no one would call or email them back). I included information I found regarding Roto-Rooter after the exact same thing happened to me.

Worst company I have ever used. Needed a sump pump drainpipe fixed. They fixed it and put it back on the neighbor's property. Took 6 guys 2 days for 10 feet of digging. Wanted to charge me again for coming back and fixing their own mistake. My husband fixed it in 3 hours. Final bill was almost $6,000.00. Will not return phone calls. I need to find a good lawyer.

Installed a toilet, took them 30 minutes, charged me $595. After they left it was leaking, came back and wanted to charge me another $800 even though they never installed it correctly. Found someone else to fix it for $150. STAY AWAY. RIP OFF.

Roto-Rooter of Memphis is one of the most dishonest companies I have dealt with in a very long time. They were extremely overpriced and they lied right to my face. The plumber removed the toilet and dropped a small piece of flooring that was under the toilet for leveling purposes into the drain. They then had the nerve to charge me another $300.00 to retrieve the piece from the bottom of the drain pipe. I spoke with their incompetent manager Ben who stated it was not their fault the piece fell down the drain pipe. These people will gouge you and make up lies. STAY AWAY FROM THESE CROOKS AT ALL COSTS.

I will never use this company again. While on vacation our well pump decided to create a leak. A relative contacted Roto Rooter for us. I spoke with the technician and he recommended a complete re piping of the PVC that is attached to the well pump. He quoted $550 to complete the job and assured me there would be no leaks. I thought the price was quite high but since we were out of town and it had to get fixed I reluctantly agreed to the price. We came back from our vacation and surprise, our pipes are leaking in several places. I called the company and they resent the individual who did the work. He stated he would have to establish a new work order with additional charges to fix what they already charged. I had lost my patience and ordered him off my property. Bad business practice with these guys, go somewhere else or be sorry.