Roto-Rooter Reviews

Roto Rooter was scheduled to come out for a storm drain inspection and never showed, I didn't get a courtesy call or anything. When I called to find out why they never showed, I was told the truck was being repaired. When I asked why I wasn't informed of this earlier, I got crickets....will never use this company for anything.

This was a bad choice from the beginning. They could have used a shorter, smaller snake but refused and instead decided they had to pull the toilet. 300.00 to unhook a toilet is a ripoff. The cloth was only 25 feet down the line and was only hard poo. One hour of work cost me 675.00. I think they ripped me off and took advantage of my situation. I should have not used them. They are 250.-300 dollars more for the service than others, and their service is designed and set up to cost you as much as they can get. Then some guy shows up and tried to weasel me for water damage cleanup. I hope they go out of business.

These guys are a total ripoff. I once called them to fix water dripping down my bath tub. Turns out that the leak was near my tub drain point due to worn out gasket. The guy fixed it in like 10 mins and charged me $400 for simply putting sealant putty and screwing back the drain faucet. The job was $100 at the most. Never called them again.

Roto-Rooter came out and unclogged our toilet. They said It was cleaning wipes the caregivers were throwing in the toilet after cleaning my dad's bathroom. He was in the hospital and no one uses the bathroom but him. A little over 24 hours later we bring him home and he uses a bathroom and it backs up and overflows. We called Roto-Rooter out again and they charged another $370 even after the gentleman who did the service said there was a 30-day warranty on the job he did. The office said there is only a 24-hour warranty on their service. This is ridiculous. They are taking advantage of the elderly. I recommend not using them for service. Overpriced and do not get the job done correctly the first time.

Water pipe broke in my house and called Roto-Rooter plumber. He said that the water line needed to be closed and he closed it on Saturday and charged 200 dollars that day just to close the water supply and said he would do the work on Monday. But my dad called them on Monday and they made some stupid excuse that the plumber they assigned was new and couldn't do the work. Do not accept the services of these greedy fools.

Poor customer service by admin. Called to report a leak within hours after the plumber left and was informed I had to wait until the following morning in because it was after 5pm. They finally relented and sent plumber back for an easy fix (no charge). 2nd issue was discount coupon we used. Plumber said it was 10% off labor ($80), but he miscalculated, which I did not realize until after check was written. He said he would fix it with the office and call me back. He did not, so I called the next day and was told the coupon has fine print which limits the discount to $40. I looked the coupon up and it does not have fine print. They lied just to avoid the hassle over $40. Never going back.

Rooter Rooter will come to your home and swindle you and open one pipe and say that's 400 dollars and then go to the problem pipe where there's roots and cut them out and charge you extra 300 so 700 total. And say they know where the problem is and next time will be cheaper. And next time they come they charge you even more.

Last Friday evening late we were in a situation where we hit a clogged toilet. I had spent quite a bit of the day doing different methods including buying chemicals and gadgets to get the toilet unplugged to no avail. I finally did call Roto-Rooter. As promised, a service technician named Jerome arrived. He did an assessment, went over the pricing with me and went to work. He spent a considerable amount of time getting the toilet to flush. Even then, he wasn't satisfied that it was working properly and continued to work on it until it was. He explained the options he felt we had very thoroughly and precisely. He was very professional, polite, and pleasant. Kudos to Jerome.

Water pipe broke by the water meter on my side so it was my responsibility to fix it. I called Roto Rooter in Pompano Fl. Well dressed man, in a nice white SUV with no indication that this is rotorooter car rep indeed. Looked at the water meter covered in water and said that the whole line, about 45 feet, must get replaced, at cost for $45.00 per one foot, total of $4500.00. When asked, he answered that he is not a sales person and not he is not the plumber either. He was rude with low professional ethics. I called local plumber, who came right away, replaced the broken 5 inches pipe for total of $450.00. Stay away from from Roto Rooter, they a bad news.

Company is a scam and they are thieves. They come out to your house quicker so they charge an enormous price. Double to triple what you would pay a normal plumber. Then they don't finish the project, they left me with a leak. Then they LIED and said I do my laundry in the sink and that's why I have a leak. 1350$ just to replace a bathroom faucet. Plumber came out twice and told me why it was leaking but made NO attempt to fixing the problem. Now they want me to pay MORE MONEY for a leak THEY CAUSED. They are liars, thieves and they are scammers. Just wait for a normal plumber

Hot water tank dripping at the drain valve. Called them early in the morning. Said they will be here around 9 am. They called and switched it to 3 pm. They called again and switched it midnight. They call again and switched to 8 to 8:30 the next day. Never showed up or called. I called another company and they showed up an hour later and fixed the problem.

The project, which began on Monday and was not completed until Friday, was poorly managed. We received no updates throughout the week, despite promises that workers would return the day after starting. Because of this lack of communication, my husband had to call multiple times to get updates and missed work expecting the project to be completed. Additionally, when he finally reached out, he was promised a callback that we never received.

From beginning to end working with Roto-Rooter was a huge waste of time and frustrating. To start off, the night before my scheduled appointment I received multiple calls from customer service where I'd answer the phone and then they'd put me on hold. When I finally spoke with someone they apologized for the tech being late and letting me know they would be arriving soon. When I expressed that my appointment was the next day they seemed confused but then shrugged it off and ended the call. The following day, when I was expecting our tech in the AM. I waiting and waiting until around 2pm I receive a call that my tech was looking for parking. An hour later, after hearing nothing and texting my tech directly for an update. I was placed on hold with customer service, then told I would be called back in five minutes. Never received a call so I called them back. That's when they said that the tech wouldn't be coming because they couldn't find parking.

Horrible! Replaced 4 toilets in our house and the upstairs toilet apparently had a crack in the seal and whole upstairs bathroom soaked with water that then leaked through the ceiling into the downstairs bathroom and damaged ceiling. Michael- the manager came to look at it and was so condescending to me and told me any time you change a toilet "a few drops of water come out". This wasn't a few drops of water- it was gallons of water to the point ceiling underneath it damaged and will need to be replaced. Told me they wouldn't take care of it. The actual plumber, Josh, was very nice and professional. The manager- horrible chauvinistic man. Never will I use this company again.

I’ve used Roto-Rooter several times over the years and have always been satisfied with their service, which is why I called them again for a water leak issue. The plumber who came out was professional and courteous. Unfortunately, he was unable to locate the leak, and I was still charged $233. My water meter continues to show water usage, and when I shut off the main water valve, the meter immediately drops to zero, which clearly indicates there is a leak somewhere on the property.

Probably the worst plumbing experience I've ever had. Repair technician comes out because my kitchen sink is clogged to a point where we can't use it really. You came out with too short of tools to fix my problems that was on Thursday, said he'll be back first thing Friday morning with the right stuff to fix up the problem entirely. Never called me never came back never said anything. I called the office since it's such an emergency according to me you know we could get home. I have a family of seven. The kitchen is a pretty big deal here..

Just got a quote for a new direct vent gas water heater and they quoted me $10,000. Location is in the garage with ease of access too. I have no idea why it's so high when I got a quote from another company around the area for less than $3,000. I will definitely not be looking at their company again.

I made an appt for a blocked outdoor drain on property. Scheduled between 10-12. Took the morning off from work. At 10:40, they called to tell me they don't do outdoor drains. Then why make the appt?? 10 days to call & let me know! I lost 1/2 day of work!!

The worst plumbing company experience ever. A total rip off with shoddy work on a drain unclogging and god awful customer service. Wish I had these reviews before. Never again!

Mike ** of Roto Rotor is extremely unprofessional. He ruined my overall experience with this service. He spoke over me when I was trying to explain to him about what my insurance company had instructed me to do. Like he wasn't trying to hear anything I had to say. I was waiting for my insurance company checks to pay roto rotor and I just got them. He called everyday and harassed me everyday even though he know of the process and I was waiting on the insurance checks. I guess he just wanted the money like it was his own money not Roto Rotor money. I wouldn't use Roto Rotor again because I don't want to deal with him again. I could care less about Mike but I have an issue with Roto Rotor keeping him on payroll. A Bad judgment on the company's part.

I'm giving 3 stars today as I stop being their customer. Because we have a 100 year old house with a gimmicky system that gets clogged. They had been prompt, even at night even though their prices kept going up. They did replace a toilet they broke with a top of the line Mansfield. But now they failed to call back at all and stopped their overnight services in this area. So while we were waiting we found someone new to give our money to. A whole day later, still no call back.

Roto-Rooter is a complete ripoff. They do not disclose prices. They do work without asking if you want the work done. They charge outrageous prices, and rip the retirees off every bit they can. I wouldn’t let them work on the outhouse. They are so criminal. It’s is so unreal. I highly recommend for everyone to stay away from this company.

Very frustrating experience with Wasem/Root Rooter. We called on a Saturday evening because an outdoor spigot at the front of our house was leaking and would not shut off. The spigot was older and likely needed replacement anyway, so we were prepared for that possibility. The technician came out, looked at it briefly, and told us he didn’t have the 12” replacement spigot needed for the repair. He said he was going to his van to write up an estimate and call around to see if he could locate the part. Instead, after sitting in his truck for about 10 minutes, he simply drove away without saying a single word to us. No estimate. No update. No phone call. No explanation. Nothing.

We called for a sewer line cleaning on a Friday and were told 2pm to 4pm, received a text hourly saying running late, next in line. Nobody showed until 10pm and wanted to charge $544 to snake about 50' feet of line! A contract plumber that must have thought we were desperate. This whole experience was frustrating, abusive and unprofessional. Even though my wife and I have disabilities, had we not been led on all day/night, we would have just rented a snake for about $90 and taken care of it promptly ourselves. Exactly what we did the next morning!

Interesting that their web page rates them 4.9/5 but you cannot add a review there. They don't tell you upfront that the charge is $290. The guy was rude, saying you pay me now, I fix. He absolutely reeked of smoke. Con artists all the way. I sent them packing as fast as I could, Most of the reviews being 1 is realistic.

This is the St. Cloud, MN Roto-Rooter. I am terribly disappointed. We had a burst pipe, when they arrived, they wanted a copy of our homeowner's insurance, I told them we hadn't decided if we were filing a claim. They took a check for $2,500 for a "deposit" (our deductible) of 2 technicians (NOT plumbers) for 1 hour of work, rental of fans for a weekend, and misc. supplies. The plumber arrived and charged us another $675.00 (now I have spent $3,175). They wanted me to blindly sign an invoice - I denied. I continued to ask for a breakdown of my invoice - I received 2 e-mails with a blank piece of paper.

Ticket #** I wanted to give Roto-Rooter a try because they are a nationally recognized company, and I wanted the problem diagnosed and fixed correctly the first time. On May 8, I called Roto-Rooter to investigate an overflow issue coming from my garage drain. When the technician arrived, he looked at the drain for no more than 15 seconds and immediately told me that I needed a curb trap replacement. He estimated the cost at $10,000 to $15,000.

Had 2 leaking hose bibs at our home. I requested the service tech replace the bibs due to the age. He seemed frustrated by this request and having to do this work. He suggested they just get rebuilt. Within a day the first hose bibs leaked and a week later the second leaked again. Upon speaking with Roto Rooter they offered a warranty for this work but only would send out the technician who didn't want to do the work in the first place. I cancelled this service and called a local plumber. When they arrived, they informed me that the hose bibs we had were unable to be rebuilt and as they do not make a rebuild kit for this type of bib and it was common knowledge this would not work and fail again. We wasted money on Roto Rooter's work and ultimately needed to replace the bibs increasing the cost of this project. Do not use Roto Rooter, support your local small business plumber for honest straightforward work.

I asked for an estimate and was told I’d get one before work was done but my next call was that the work was done and the cost was $300 and had to be paid immediately. I am a retired 80 yr old lady living off social security and the small rent amount for that property he fixed. My expectation was $100 to $150 and I told them up front I’d send the check when I got the bill. However, I got the call demanding money now because they only do business at point of service. I’m sending the check but I feel this company needs to do better at communication and sticking to the estimate idea they promised. It would solve the problem of customer irritation and put built confidence back into the company. Marj

This review is solely to the carelessness of their drivers diving their big vans, at 5/29 around 9:30 PM in Porter Ranch CA, I was almost ran over by one of their trucks in a Shopping Center parking lot, no signaling, no regard for pedestrians in a dark environment, and when confronted, the driver was, as expected on their phone probably contributing to the disregard to their surroundings and got a "Sorry Bro" apology., Called their 800 number the next day and the operator made no effort to ask where it happened, information of their driver and basically told me I should have just called the police. This kind of blatant disregard for the public's safety should not be rewarded, I would not anytime now or in the near future support this kind of a company, and will make sure to inform all friends and family of this experience.

I specifically stated I needed a plumber to come fix a leak. I thought it was emergency and they did not call back. I managed to get the pipe to slower leak till morning so it was not as serious, and called a different plumber because they had not responded. I had to wait another day but at least I knew the local plumbers. Roto Rooter did not send any e-mail response or call, but they just showed up in someone's personal vehicle to see the situation. Not even a plumber. He was nice, but It sounded like he wanted to remodel the bathroom from water damage instead of caring about the leak that needed stopped. I told them I called someone else because seemed like making money and making it bigger in already stressful situation. I will not call again even in an emergency.

I called because I had water dripping from the ceiling of my basement. I was told they would be there before noon on Friday, at 2:00 I got a call that they had to reschedule my appointment for Tuesday. On Tuesday, the guy who showed up ended up cutting over 10 holes into 3 different walls, including tile in my shower. After 4 hours he told me that he had exhausted everything he could do and could not find where the water was coming from. He "only" charged me $300 for 2 hours of labor. He left a huge mess in my house with sheet rock and tile all over as well as water now leaking all over my kitchen floor, my son's room, and the basement. I had to shut off my water and call another plumber who was able to locate the leak and fix it all in less than an hour. I now have to find someone to fix all of the holes in the sheet rock and tile that he made. I would never recommend Roto-Rooter to anyone.

Updated on 06/03/2026: I received a call from the G.M. at Roto-Rooter wanting to know if there was anything he could do. WHAT A JOKE!

Had Roto-Rooter come to my house today twice and they still didn't clean out my pipes. One was on phone while the attendant to snake the pipes out. Then had the nerve to tell me they wore route my sewage line 10 ft at most for 1500 or 800 bucks and told me my lines were clear but don't put toilet paper in the commode. Put it in a bag. Very unprofessional. Paid them 345 dollars for them to do nothing.

I called Roto-Rooter on 4/11/2026 to repair a water leak and before plumber arrived a roto rooter supervisor by the name of Gregory ** called me. Stated he was casually around the area in Fontana CA, asked if he could take a look at the water leak, he came over and asked if I had Home owners Insurance. I replied yes but they never have approved any claims and he said roto-rooter has a team dedicated to get all denied claims reviewed and approved. He sounded so convincing and within the hour he had a group of people demolishing 2 bathrooms and removed toilets and washer and dryer and a water heater. He had me sign paperwork. He said it was to give him permission to work on the water leak mitigation. Long story short, Farmers denied the claim stating Roto-rooter never submitted proper report or evidence of what caused water damage.

I called their emergency Service on the Sunday before Memorial Day And they said they would be out in 4 to 6 hours which took it between 2:00 and 4:00. P.m.. They showed up at 4:00 p.m. And took a look at it and gave us an estimate for the cost to fix a very simple plumbing project. The estimate was for almost $800 and then we were told he was not a plumbing guy. That he was a drain guy and could not have it fixed for us before the following Tuesday they had us sign. What I thought was a form saying he was here but it turned out to be the estimate and they would be returning Tuesday to fix it. I called them back and told them no way was I waiting until Tuesday and still paying emergency service prices.

Had an emergency at night on a holiday -- I booked online, their appointment person called soon to confirm, their plumber came quickly, did excellent work, left the place in perfect condition, and explained everything. Did I pay more for the national chain? Probably? But I would have had to wait for a local, non national chain a full day -- and live with bad situation, to save some money. So, all things considered--it was worth the price because of the fast service and excellent outcome.

Keep in mind the minute you let them in, they will turn a $100 cost into thousands. They are professional scammers, well-trained people. Do not sign any single paper, they will use against you.

RotoRooter in Greenville saved me once again! Chris and the technicians worked diligently to solve my plumbing problems until the clogs were completely fixed. They were all professional and interested in my peace of mind. The fee was very reasonable for the present rates, and they made every effort to keep the work in a fair price range. They were pleasant and took the time to answer my questions. Thanks for going the extra mile...A++ Kyle R

Whatever you do, DO NOT CALL ROTO-ROOTER. Their techs are inexperienced and their practices are SCAMMY. IF they say that a Field Tech or Service Manager is coming, Do Not Let Them in! Do not let this company get you in a situation to where you're setting up a claim to and stuck in limbo while their restoration company and insurance company is fighting over the validation if a mitigation was really needed. Do not do it. My kitchen is destroyed because of their techs and lack of up-front information about their services. I was quoted everything is going to be reimbursed and nothing out of pocket. Months later and I'm worse than before they came. I wake up every day of my life WISHING there was a way to turn back the hands of time and do things differently. I regret calling them, I wish I never did, now I'm paying for it every time I walk by the kitchen.