Mr. Rooter Plumbing
ConsumerAffairs Unaccredited Brand
We called Mr. Rooter because we had a leak from our kitchen sink and they responded quickly to my surprise. Mike Farnsworth shows up and gets right to work and doesn't give us an estimate for the work before he started. He ended up replacing a broken pipe in our basement that took 15 minutes and he plunged our tub and sink as well. He wasn't even here for an hour and he charged us $650 dollars! We refused to pay that much because it wasn't reasonable, so he took us to court and he ended up lying in front of a magistrate claiming he worked for 2 hours and did all these repairs, even though after he had left the sink was still leaking and the drains did not work at all!
Long story short the magistrate reduced the bill by half and said the charges were very excessive. Who charges 109 dollars to plunge a sink and still have it not work!? After his loss in court Mike Farnsworth from Mr. Rooter said "I'll see you soon" in a threatening tone. Beware of this fraudulent company and avoid them at all costs! Mr. Rooter has to be the worst company I have ever done business with!
We called Mr. Rooter because our water wasn't draining properly and a neighbor said that we needed a new grinder/sewage pump. We told them that we needed a 2 HP pump and they said ok but we had to pay half of the $2350 bill first. Unfortunately we were too trusting by paying the full bill instead. A guy came out with an industrial/commercial pump instead of residential. The plumber worked a full day trying to install it although it was obviously wrong because wiring was different. He finally gave up and called 3 other guys who came to help him for another few hrs. Finally the guy said he needed his supervisor to come because he was good with electronics. The next evening the supervisor came to tell us the store they bought it from had made the mistake but they could make it work with a $2500 control box! When he was told absolutely not he said there was nothing else they could do.
I asked why they couldn't bring correct pump and he said something about pressure problems. The next night they came and took their pump back and gave us a receipt explaining they were taking pump back and we would receive a refund within 7 days. That was 5 weeks ago and they still have not done so. We have called multiple times only to be promised a call back from the business manager with no response. Last week my husband threatened to drive over to their office so the manager took his call. Manager said that we would only get a partial refund because my husband asked for that pump. My husband reiterated that he gave specifications but did not ask for a commercial pump. The call ended with my husband losing his temper and telling him he would see him in court and manager said "ok."
I called the next day but got after hours girl who said she had heard about our dispute and my husband was wrong about the refund, that the business manager was drafting a letter and calculating what we are due. I told her I agree to paying a service charge and 1 hr of labor at the most because the plumber should not have needed 8 hrs to know that he had wrong pump (besides it was labeled on box). She said we would receive a call back but as usual we did not. How can we be charged for a pump we don't even have and for service that didn't even get completed? What do we do now?
Poor customer services and left me waiting for days for any feedback, while sewage came into the basement. Had all paperwork and legalities in order to do job but no Mr. Rooter to respond to. Will not ever recommend to others.
Worst contractor experience ever. Vlad came out to replace a pedestal sink and toilet set in our master bathroom. He cracked our $300+ sink basin and installed the toilet improperly causing hazardous sewer gas to enter our home. We have since purchased a new sink basin and hired a handyman to install it who, to our dismay, found that Vlad had removed the rubber washers from both the hot and cold faucet supply lines. Now we will need to call the handyman back to take apart our brand new toilet to determine what is causing the sewer gas smell.
Vlad was completely unprofessional to boot. He did not bring any of the necessary plumbing supplies to complete our job and kept asking us for basic plumbers supplies like plumbers tape and plumbers putty even though he know what the job was before coming over. He also constantly complained about how stupid and inept his boss is and how horrible the company is to work for. What should have been a simple and straightforward project has now turned into a costly and nightmarish disaster for us. Run fast and far away from Vlad the plumber and don't look back.
They came out for a running toilet complaint. I was told that the fill valve needed to be replaced, that the toilet tank had to be taken off, & all parts inside needed to be replaced. I was quoted $272.00. Yes I am a woman, but a stupid woman I am not! A brand new toilet can be purchased for $119.00. I called someone else. It turned out to be a leaky flapper ($8.00 part) & it took 5 minutes... $40.00 charge!!! Shame on Mr. Rooter for trying to take advantage of a woman… Beware.
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They brag about not charging by the hour but by the job. The most basic of job is several hundred dollars. Just to hook up 2 faucets they wanted almost $800. It truly absurd. I don't know how they stay in business other than stupid rich people that don't pay any attention to pricing or a budget. I should become a plumber so I too can make $400 dollars an hour.
Called for a plumber for a broken kitchen pipe. I can't rate the service because I haven't received it yet. Was supposed to have a plumber out yesterday between 3-5, no show! Called them at 5:30 and was very apologetically rescheduled for the next day 10-12 with a "priority" flag. OK, stuff happens. Well no phone call and no show so far today at 2:30! I have called twice to be told I am "next". Will consider an updated rating IF they ever show and offer good service and compensation for my 2 day/6 hours and counting wait time!
We discovered sewage backing up into our garage. We called Mr. Rooter and they came out quickly. The plumber put a camera down the drain and claimed we had a broken sewage pipe in our yard. The repairs would take 3 days, heavy equipment, yard being dug up and would cost $5800. He pumped the drain and warned us not to wait to make the decision because we would have sewage throughout our basement quickly. Luckily, we decided to get a second opinion. The new plumber found absolutely nothing wrong. Suspected there was a clog in the drain that Mr. Rooter cleared. We've not had a problem since.
Do yourself a favor and AVOID this company! Unreliable, irresponsible, and inexperienced staff. DAY ONE: I made an appointment with a technician to receive a quote. The representative arrives, I explain what I need done and he says the job is going to be $320 with parts and labor. Since I needed the job done asap I did not have time to shop around. I also needed the job done before 8 am because I need to open my business by then so I was charged extra for coming in before operating hours. OK, so I make an appointment for the next day at 7 AM. DAY TWO: Technician does not arrive and I receive a call from the owner of the company around 7:30 AM saying that unfortunately he's not going to make it due to a family emergency. He offers me a $50 discount for the inconvenience and promises me he will have another technician at 7 AM sharp. I say OK.
DAY THREE: I arrive at 7 AM sharp and the technician DOES NOT SHOW UP! AGAIN! I try to call the owner but he does not answer my phone calls. I receive a phone call from the technician at 7:50 AM that he's on his way... I tell him it's too late because I need to open my business at 8 AM and I paid extra to get the job done BEFORE then. He explains that he was just informed about the job this morning! He apologizes and would like the opportunity to come in anyways to take a look at the job to see if he can come up with a solution without turning off my gas. The other technician told him it would be a quick and EASY job. I say OK.
He looks at what I need done and quotes me at $376 with the discount! I asked "WHY are you quoting me a higher price than I originally was!?" He said the first technician was wrong and the job I actually need cost more. HOW CAN THE FIRST TECHNICIAN BE WRONG!? He explains the first technician isn't as experienced as he is! SERIOUSLY!? He said I need the adapter from a specific hose and the only way to get that piece is to purchase the entire hose which retails at $245. Which I KNOW that isn't the price he pays for it, and now instead of helping us out for all the inconvenience he's trying to make more money off me by selling me parts I DON'T need! Now that I knew what I needed to get the job done I went online and bought the adapter myself. PAID $33.45!!! MR ROOTER IS A SNEAKY and UNRELIABLE COMPANY! AVOID! Note: The owner still has never returned any of my phone calls. Very unprofessional.
This company is awful. I had a water line break under my house. Rep came after 5:30pm. Started on repairs and stopped and came back a second day. Charged me double for what was quoted. After he leaves and said everything was ok except now there's a leak at the water supply on the city side, then I discover 30 minutes later that neither of my bathrooms have water. DO NOT USE THIS COMPANY. By the way, my service guy smoked while working under my house which fumigated my house with a new born baby in it. Even after telling him not to smoke, he still did it. Very disrespectful.
A technician was sent out on July 12, 2017 after l had called the Warner Robins office for service. I had stated that I noticed water around my commode; the technician told me what the problem was before touching or looking at anything. He also gave me a price. He said that he replaced a wax seal which is questionable, the commode is less than a year old. Anyway, on the bill, it stated "Remove & Reset Toilet" $185.07. Of course, the problem was not the toilet but the drain from the shower needed to be replaced which was causing the water to flow over around the toilet.
A second technician hastily came in and said that everything looked fine and that the toilet was sealed well and he left after I had called to report that I was experiencing the same problem. I was told the real problem when the supervisor came out with the original technicians. Actually, the first technician who supposedly had fixed my problem mentioned that he had noticed a leak from the shower after he had taken my payment and was leaving. He even told me that they would deduct the $185.07 from the $600 that it would cost to fix the shower drain after the supervisor had come out and told what was causing the water around the commode. I was left wondering did the technician already know that the problem was not the commode but the shower. Needless to say, I was out of money that I could have used to fix my problem. I am thankful that I have gotten the problem fixed for a cost that was less than the $600 - $185.07.
I had a water heater go out on a cold, blustery weekend in Dec 2012. Mr. Rooter advertised that they didn't charge extra for outside of normal business hours. They installed a "best brand on the market" State Select water heater and sold me their 3 year service plan for $1100. I knew this was expensive because I had replaced one in my old house a few years before. 4 1/2 years later, the "best brand on the market" water heater began leaking.
First untrained professional who had to call his supervisor at least 4 times charged me $300 to replace the pressure valve, but he had to go to Menards to buy the part. Once he had the part, it took him 15 minutes to replace it. I went to Menards later that night and found the part for $15. It wasn't the valve, so he drained the tank and said he would have to bring a new one the next day. The first one was under warranty, so I agreed to let them bring a new one, but they were going to charge me $800 to install it!!! I talked to a neighbor who works for a different company and he said it shouldn't cost more than $350 total to install the water heater, and he nearly fell over when I told him about the $300 charge to replace the pressure valve.
Anyway, I called Mr. Rooter to tell them to drop off the replacement and I would have someone else install it. Surprisingly they were able to come down to what I would have paid the other company. They then said they would try to fit me into their schedule that day. I had to tell them that their employee drained my tank and I had to miss a day's work already. I will never use that company again!! I will say though that their employees were very nice, but generally, repair technicians are nice anyway.
Our hot water went out and we called to have someone look at it. They came out to our house and didn't even open anything or check anything out. He said our tank was from 1999 and our house is only 11 years old. The tank should be from 2006. He then quoted us $1550.32 for a new tank with an expansion tank that we "had to have". We do not need an expansion tank due to the area we live in. We said we would get back to him. We had someone else look at it and they reset it and replaced the thermostat. We paid $150.00 instead of $1550.32 and did not get an expansion tank. Also, our tank was from 2006 and not 1999. They could not read the serial numbers correctly. It was Friday of Memorial Day weekend so I'm sure they wanted to take advantage of that as well.
I called Tuesday Morning to get a plumber out to my house because my kitchen sink was leaking and I had turned off the water so I could no longer use it. They advertise same day service but we're not able to fit me. So we set it up for the next morning by 10:30 because I had to leave for work at 10:30. At 10:15 no one had shown up or called so I called the office and they said their service man was behind so they rescheduled me for 5 p.m. when I be home from work. Then at 6:20 p.m. they called to say their service man was behind and they would have to reschedule me for the next day. So apparently same day means three days later.
Mr. Rooter is a horrible rip-off. Stay away from them. My water heater pilot light wouldn't stay lit. I tried lighting it several times. The LED blinked and then turned on (indicating that at least some of the electronics was working). The pilot also lit but wouldn't stay lit. I called Mr. Rooter. The repairmen (two of them) looked at the water heater and billed me $223.88 for flushing and cleaning. They said only after the cleaning will they know what the problem is. Then they said that didn't help and specifically admitted that the LED was working when they started but stopped working after their cleaning. That is, their cleaning did not fix anything but LIKELY broke the LED-related electronics. Then they said they have to get a replacement kit (control valve and flame sensor) and that would cost an additional $700+. First I agreed but as they left to get the kit I realized it was too expensive. So I called them off and paid them $223.88.
I then called Brenneco who could come in after a couple days. I have had great experience with Brenneco in the past (I called them before Mr. Rooter but they were not available the same day which is why I called Mr. Rooter). The Brenneco repairman looked at it and said the common case is to replace a small credit-card-sized circuit board but because the LED wasn't working a bigger replacement is needed (he estimated the cost to double). He emphasized that he did not know if the LED stopped working due to Mr. Rooter's cleaning. He fixed it and charged me $420 (1 year warranty). He also said that cleaning is included in any servicing (and not charged before charging for the real fix, like Mr. Rooter). So I incurred a loss of some $430 ($223 + half of $420) due to Mr. Rooter. What a rip-off.
This company is very shady. The personnel who have showed always seem like nice people but really be aware of their costs, services, and even phony claims. I recently had someone out to clean out my main drain as it was backing up some. First of all they charged 558.00 for that and a camera inspection which turns out to be more than double that a much better competitor's price would be. Worst of all he said that my whole outdoors drain was completely shot and that I needed to have it replaced and that would be anywhere from 6,000.00 to 10,000.00 dollars. He said it was full of breaks, etc., etc.
Pressured to sign for financing and to have the work done immediately. I wisely decided to get a second opinion from another very reliable company (whom I should have called in the first place but had accidentally called Mr. Rooter by mistake). They put the camera down there and first of all noted that the original cleaning was terrible and I could still see lots of roots and debris, etc. They couldn't find any breaks though. After doing a very thorough cleaning they did find one small break near the house (which they say that Mr. Rooter could never have seen because they had left so many roots in there) but said it wasn't an emergency. I could have it repaired if I wanted to (for about 1500.00 including putting in an outside cleaning hole) but that there was no rush. The rest of the drain was totally fine! I almost got ripped off for thousands of dollars!
On my first occasion with these people they way overcharged me as well. After several complaints and very frustrating phone calls (usually they would promise to call back but never did) I got someone to promise me a refund of 175.00 and that it was coming in the mail. It never did arrive and that is over a year ago now. I gave up. Bottom line, do not use this company!!!
Be careful when this company give you estimate. You'd better ask them what they do for the price they give you because it end up on me is the price they give me only for fix what they guess on what's wrong and does not have any warranty on if what they guess does not work. They will charge you while the other set of money for their guess does not work.
I paid over $280 for water heater clean and change toilet wax ring without any warranty with their work. When I call back to tell them the water heater cleaning does not fix the problem, they told me I can order the part online and they put it in for the other $100 without warranty again. My ceiling still wet after three days they made fix on my upstairs bathroom toilet max ring, I can not tell if the changing wax ring fixed the problem. If I ask them to check again, they told me $74 for only cut open drywall without any fix and reinstall. I am very regret when they give me price estimate I do not ask them what they are going to do. Now I could end up paid over $280 for nothing fixed.
I had a clogging issue in Jan. 2017 and had plumber come out. First day he ran snake down main toilet which I had taken off prior to him coming and after about 10 minutes he stated I had a septic problem and would need to have tank line jetted which would cost 650.00 for the first 2 hrs. Ok I knew it was going to be expensive and was told the tank would have to be dug up. There would be extra cost to dig up and I said we would do it.
When we dug the pipe up from the house to the tank it burst a small hole. Ok we waited until the next day when plumber came back out and I had dug up first section of tank. He pulled lid and said tank was full and line had to be replaced from house to tank and the baffle had to be replaced and a line for up above ground for future work when needed. Ok I agreed. He gave me an estimate of 2350.00 which included the 650.00 instead of cost of jetting but as a down payment which he processed before any work was done, which did not include draining septic tank which was full and a camera look down into the tank to see if everything was good which clearly stated I would not be charged but was never done. I then dug up third part of tank and he took lid off and stated baffle needed replaced there too. Ok I said.
He then went to Home Depot and bought material two baffles, one long pvc pipe and a short pvc pipe with lid and glue. This was all charged to me I am to assume. He put the piping in and said he would be back the next day to put concrete and gravel down around the piping going to the tank from the house. He did not show the next day and a week went by without any contact. I then got to adding up the costs and found it quite expensive for the minimal work he had done which was cost of material and labor and jetting for 30 minutes. I then texted plumber and requested a break down of all costs. He texted me back requesting my email and said he would go into office and get the cost.
Within this time period I called office to question the cost and was told his supervisor would call me that day. 2nd week I called again and was told supervisor would call me no call no costs. I then contacted my credit card company regarding the initial 650.00 and put a hold on it. Third week I got call from supervisor and was told he would get with plumber and would call me back that evening. No call. Next day (end of third week) supervisor calls and said he wanted to set up meeting at my home to discuss this.
We are now going into fourth week and supervisor several times went back and forth with dates and times to come out. 4 weeks to date and he gives me a time frame of arrive 8 to 11 on Feb. 17 2017. At 10:45 I texted supervisor to get eta and was told his truck is being worked on. Wasn't showing. I called manager had heated discussion and basically I was told oh well I paid. No effort to give me cost. I was charged extremely too high and wanted a partial refund at least the 650.00 back. Nope not going to happen. I felt scammed and cheated. And my toilet in main bathroom is leaking around pipe where plumber put back on AND was going to charge me. I am seriously wanting to go to small claims court with this for they have been non compliant with my requests and I am sure the cost was way too high.
The guy who came to my home was nice and courteous and seemed knowledgeable. I am talking about Mr. Rooter out of Hamilton, Ohio. Every time I asked for a final price after given an estimate, it changed and increased which is very shady. He finally worked up an estimate and I agreed to it. Then I was forced to pay $145 for a joke of an "Advantage plan" that supposedly saved me 20% on my final bill and on any future bills (there won't be any future uses for them). I was told at first there was no charge for it then all of a sudden on my credit card bill was a dam* charge of $149. I am challenging that charge. Then I did some digging and research of the parts that were needed for my job and the price of their labor. I found that these as* clowns charge over 5 times the amount for plumbing parts. I compared them to parts I saw on Amazon and Ebay.
I understand you want to make a profit, but that's robbery and fraud to charge those high rates and prices for parts. There's no excuse for that. I will be contacting the BBB and Angie's List. Whatever you do, DO NOT use this company. They totally screw customers and their prices are exorbitantly high especially compared to other Cincinnati plumbers.
Dumped raw sewage into my sump pump after being told not to. Used our stuff, buckets, rags, flashlight and bleach. Then through all the sludge and fecal matter they got out of the pipes in the middle of our backyard. When we called the office they had the plumber call us back and he actually accused us of lying. And told us it was nothing he could or would do.
Mr. Rooter sent Will ** to my home for pricing on a repair to my water main break and Will explained how the work would be done. He stated they would bore through the ground to replace the broken water line. That was on the Sept. 27, 2016. On Oct.14, 2016 after coming home to find his contractor had dug a long trench from the sidewalk to my house. The contractor stated this is what he was told to do by Will **. I explained that Will ** said the line would be replaced by boring through the ground. Will ** (Mr. Rooter lied to me and my son; now I have a trench with heavy dirt that need to be filled in this trench). I will not have Mr. Rooter do any work for me.
I called this afternoon for possible service with the company. First his brother Steven answered the call and quoted me $190 + 59 for after service while they are supposed to be operating 24 hours a day for 7 days. And then he tells me that his brother will call back to schedule time so when his brother Brandon called me he said, "I don't know what my brother told you for the prices. Our cost is 132.31 plus $59 after hours." So when I mentioned about franchise coupon on the website for $25 odd with no provisions and expiration date of 11/31/2016 then he tells me that only applies during weekdays. And he kept on mentioning, "That is not that we don't want to come out on the weekend."... etc. The company needs to be shut down especially when they cannot provide service or don't want to come out on the day it says they are supposed to be operating and inconsistent pricing between brothers.
Our water heater was not working and we needed a new flush set for the toilet. The plumber came on a Wednesday, took a look and said we need a new water heater and couldn't come back till the following Saturday. He couldn't even do the simple fix on the toilet until the following Saturday! Saturday he showed up and didn't have the parts for the toilet. He said "oh, I didn't know you wanted the toilet fixed." I told him I had been VERY clear that of course I wanted the toilet fixed! Well, now he can't fix the toilet for, at the least, 2 more days! He put in the new water heater but didn't take the old one out. He said "oh, yeah, I couldn't get it out." OMG!
Then I looked at the new water heater and the electric cord going in to it was all frayed! I showed it to him and he said "yeah, I'm not an electrician." I said "but it is the cord going in to the water heater you just installed!" His answer again "I'm not an electrician". Then I asked him to look at the sink fixture as it was loose. He tightened it with his fingers and it was still loose. He said that was as good as he could do. He didn't even use a wrench! So now we have an electrical hazard, still a broken toilet and sink, an old water heater still in the basement, and he charged us $1030.83! I am calling to complain!
I was double billed for $3,250 and had damage on the basement floor from the jackhammer. The company stated they are not responsible for collateral damage as I signed a landscaping waiver. I don't want this company on my property and will repair the damage out of my own pocket. I reported the double billing to the bank as fraud and I am working with the bank.
I called Mr. Rooter to fix my leaking showerhead. They came out & told me the price was $371.00 to fix and I agreed to pay. After 2 hours of work the plumber got the leak down to a slow drip and said I needed to have a hole knocked in the wall to fix the valve there at a price of $1400.00. The job was not completed as shower was still dripping. I called a friend to look at the problem and he replaced the valve in hot water handle and the shower no longer drips. I was way overcharged for an incomplete job and Mr. Rooter refused to give any money back to me. The valve that my friend put in to fix the drip cost $2.00. If you don't want to get ripped off don't call Mr. Rooter.
I have tried for over a year to get a local plumber, all too busy for such a puny job I guess. Called Mr Rooter out of Weirton WVA. He came on Saturday to check out what needed to be done. Yes, I paid through the nose. But no water for four days? Pump was fine? Water supply was fine. Old galvanized pipes needed replaced. They showed bright and early Sunday morning and got right to work. I haven't signed off on the work order yet, but I'll be making a note that I want a warranty on parts and labor. *** Edit: already a warranty written out. Thanks guys. Drive safely.
I had Mr. Rooter come to fix my septic back in December of 2015. They were to replace my old clay line between the dry well to the septic. I still had problems after the work they stated they did was done. I had to call them back out to snake the line because dirt got in there and another time because it was doing the same thing (coming out of the inspection port) only 6 months after they said they replaced the line. When they came out to check it I was told they would have to do additional work for a piece I said on the original job I didn't want they to touched (because the price was too high for that job proposed). I told the gentleman thank you and if we wanted to use them we would call. I didn't use them.
I went thru another company. When they came out to fix the piece (Mr. Rooter said was an issue from the original job in 2015) we I uncovered that not only was that not a problem (bc it didn't exist) we also say that they left my septic not hooked up to my dry well. I have called them serval times to finally get a call back stating they would make this right but I had to talk to the manager as well. Well he called and was as rude as ever. He basically called me a liar and said my other guy lied and took stuff out (which isn't the case).
The guy said he would come out to look at everything which means my yard ripped up again to show only the work my second contractor did. I told him I have pictures showing the way they left it and that my contractor would be here as well to back me up on the work they said they did but didn't. Long story short please don't use Mr. Rooter out of any state. They totally ripped me off for 4 grand plus they act like they are not going to make this right, which means more time for me at small claims court.
Costed me $330 for a snaked sink. Nice guy came the same day but he charged me more than switching the whole sink. Granted he told me the price before but he made it sound very bad (like I have to switch the pipes etc). After he finished the job I look at the receipt and it said he snaked it... I could have bought drain for 5 bucks or called any other company and they snake any drain for $99. I manage 40 apartments and because of one stupid thing like the price on snaking a pipe did they lose all that business.
DO NOT EVER USE Mr. Rooter Plumbing from ADAMS, MA.!!! I needed to replace my kitchen faucet. A Do It Yourself for many but I am not talented in that area. My daughter was present for the ONE HOUR the technician was there and I came home to a bill of $223.52!!! Yes, two-hundred and twenty-three dollars for LABOR for ONE HOUR OF WORK (no parts)!!! To install a simple kitchen faucet!!! SERIOUSLY, DO NOT EVER USE MR. ROOTER PLUMBING FROM ADAMS!!! I didn't call an MD, who might charge $223/hour, I called for a very simple job and feel the cost was totally unreasonable and the company disingenuous!
Save your money. I wasted $605 dollars to clear a line, and they left the job without it being cleared. They wanted me to spend more. It was a scam to see if I would start spending thousands on redoing the plumbing for the house. They actually left my house in worse shape than before they came. Was that on purpose? I won't go that far, but they are at least incompetent. Let me be kind and stop there.
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