Mr. Rooter Plumbing

I set up an appointment with the company to fix my Faucet and low pressure. I asked about their charges. They said that they charge $39 but it would include in the total cost. When technician came he did not nothing because I explained him everything. Since I wanted him to talk to my insurance company and I asked any charge, he said he will charge $125 but it would be included when service will be completed. I paid $125 that time. When he came for service, he is saying that is separate now as he is charging separate for service. I paid out of pocket and for service, I have to bring new technician and have to pay for same price extra. Please help.

I believe that after what I was told on the 2nd visit it is their fault from the first visit the drain is broken. I was told that what he did was or shouldn’t have been completed the ways he did it. In 12 years I have lived here I have never had water coming out of the ground into the yard from the work they have completed. The employee with all of the tattoos stated he would not have used the water pressure cutter or metal cutter in this type of drain. My neighbor was watching the work get completed and has never seen water come out of the ground this way.

I don’t normally write reviews. But, I got ripped off so bad by Mr. Rooter I feel it necessary to say something. They came to my house. Did some illegal stuff, didn’t fix a thing, and charged me a fortune. Do not use this company. Daniel ** of Mr Rooter in Williamsburg, VA can not be trusted.

Mr. Rooter McKinney. I got a new water heater from Mr. Rooter McKinney. Bought the member fee to extend the guarantee. Called them twice before warranty expiration and they never responded. Called them after expiration to perform general maintenance. Was told I had to pay $69 fee and agree since it was something to be done. Made arrangements for a visit, but they never showed up. Called back and they did not have a record of my calling. You better get another plumbing company.

I 1st called to confirm a coupon deal for cabling a toilet. The worker seemed to have no idea how to fix the toilet; when he finally cabled it out, he told me cabling a toilet was almost 4 times what I had been quoted. By the time he finished his "work" and left, the toilet was no better but cost me 4 times what I was quoted. I called to discuss the problem, spoke with operators twice but neither call was ever returned. You don't want to deal with this company!

Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Their sales manager is useless and not trustworthy. Find someone else to help. The dispatcher has no experience at her job.

Called Mr. Rooter for backed-up bathroom sink. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Needed a smaller one which he does not carry on truck anymore. Suggested 1700.00 worth of work to get my drain unclogged. We declined. Purchased 65.00 dollar bottle of drain cleaner and paid 185.00 for visit... A total of 245.00 and my drain is still clogged. Husband called and expressed our discontent and was told they would not refund our money but would send someone else out for another 185.00. We declined. I would not recommend this company to my worst enemy.

They do not give an itemized bill. They overcharge about 75% more for the parts and labor than they actually cost. I believe because of the neighborhood I live in they think that overcharging is alright.

Felt like I was ripped off. When you call and get their recording, it lists all of the things you can expect. I got none of that except for the smile. The guy used auger and unstopped it. My husband is actually under hospice care and I accidentally dropped the lid from his urinal and flushed before I knew it. I told him that. He did get it unstopped and it flushed twice. Charged $175.00. Next day, it was stopped up again. Guy told me that if what he did didn't work, I would need new toilet and cost of all would be $650.00. I called someone else and he took toilet outside and got lid out. I have called several times to question bill and see if there would be any kind of discount since it wasn't fixed. They do offer a Sr discount, but you have to ask for it.

If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). The technician never even told us his name. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was.