Mr. Rooter Plumbing
Mount Vernon, NYConsumerAffairs Unaccredited Brand
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Our garbage disposal needed replacement. Mr. Rooter installed a 1/2 hp disposal commonly found at Lowe’s for under $150 in about 90 minutes and charged my wife $550. The invoice had no listing of product cost or labor. If this isn’t a ripoff, I don’t know what is.
When presenting me with an estimate the first estimate that I was shown by the serviceman was $157.00. I thought this was the total for a toilet set replacement and two drains cleared in a tub. I was charged in total, $99 for the toilet seat, $119.45 to clear a bathtub drain, and $157.00 to clear another bathtub drain in the downstairs bathroom. I have never been charged such high prices! Avoid this company at all costs - because believe me, you're gonna pay.
We called Mr. Rooter on a Thursday, due to a problem with a kitchen sink being clogged. Two employees of Mr. Rooter came out and said they were not able to remove the clog. They sent their camera through the drain and said that they believed we had a collapsed pipe. They said it would be necessary to dig up the area the pipe was under - and it would cost $4,000 (50% of it due immediately). They said they would send out workers on Friday. On Friday two servicemen came to the house and said they needed to excavate the cement In our office, located in the finished basement of our home. They jack-hammered out the entire length of our office room. Then they cut a hole in the pipe they had uncovered, and lots and lots of what they call "kitchen core" oozed out of the opening.
They vacuumed up all that poured and replaced part of the pipe they had cut open. They then called for another member of the company to come and scope the sewer line to again. The man who was doing the camera work had broken one of the cameras, so it was taking him over a couple hours to get another camera and get to our house. Because of the delay, the two workers refilled all they had excavated with cement and left. When the camera person arrived, he scoped the pipe and said there was water in it and there should not be water there, so they would need to excavate another part of our basement to the main sewer at a cost of $250/foot, so they would need another $3,000 (again requiring us to pay an additional $1,500 immediately).
We were then told that they do not work on weekends, so they would not be back out to finish the job until Monday. Over the weekend we had time to think about what had taken place and realize that there was not a collapsed pipe at all. When two different employees arrived on Monday they dug out a hole in the same place that the sludge had come out of and ran another snake - removing the clog. They then recemented the area and left. We then received a call from them the next week telling us that we still owed them an additional $550 and when would we be paying that. I told them that we had paid them $3,700 for what should have been a about a $400 clog removal charge.
I would suggest that anyone needing a plumbing service be certain to get a second opinion from a reputable plumbing company before they incur the ridiculous charges that were made to us. We also experienced a lack of communication not only between the company and us as customers, but also between the supervisors and the men doing the work. I would not recommend Mr. Rooter for any of your plumbing needs.
I had sewer back up problem and called Mr. Rooter on Sunday. One George arrived at scheduled time. Explained about snaking and hydro jetting. Scheduled service for Monday noon as it was already dark. George called and came ahead of schedule at around 10.40AM. Tried Hydro-jetting as well as snaking. Removed lots and lots of roots, but still could not open up the drain. His supervisor came and located the blockage which was very close to the city sewer line. Actually, the sewer line belongs to the county and he was not able to give an accurate estimate until he calls the county office and finds out their regulations etc. But, he did mention that couple of large trees need to be cut down, need to dig down and replace the broken (not sure how it was concluded, experience may be - will give him benefit of doubt) clay pipes with PVC and the cost will easily run upwards of 10K!!
Read many bad reviews with people who had similar experience. I am yet to conclude, but for now will rate them highly for the following reasons. 2 people spent over 5 hours trying snaking, jetting, locating the blockage etc... George was very genuine and was completely spent trying is best to open the clog. The blockage looks genuine. They did not insist on full or half payment. I paid less than 30% of the contracted amount, no fuss. I have had experience in the past with plumbers who charged heavily despite not completing the work! Genuine company, Genuine people, Genuine effort at least in my case. I will certainly call them back for any future needs and will never hesitate to if George is available.
Called for mainline sewer clean out and once they got there they started the upsell. Ran snake down the line, said it was to laden with roots needed to use the hydro jet at an increased price. Then after that they ran a camera down and said the line was crushed had to dig up section and replace the damaged portion. After almost 2 days they then say the section they thought was bad is now prepared but another 37 feet needed to be repaired... They could recline at a cost of 250.00 per foot... Needless to say, told them to hit the road... Stay away from these franchise crooks.
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This is a rip-off company! I called them because my sewer pipe from my house was clogged and running slowly. When I called I asked what their rates were and was told that I would be given a price on-site at no cost. Okay, so when the guy arrives without even looking at the problem he said it would cost between $2 and 3 thousand. I told him to get back into his truck and leave. Then he said he could do it for $1800. Again I told him to leave, he then said he could do it for $1000 because he wanted to have a good business relationship with us. I went to Home Depot and rented an industrial powered drain cleaner (snake) for $50 and fix the problem within an hour.
My called them because my sewer was backed up. They came out and couldn’t clear it by rooting it (Which was successfully done by 2 previous companies in the past 5 years). He told me it would cost $595 (Outrageous). But that money would go towards trying to Water Jetting. $1000. Of course that didn’t work. Then I was told that money would go towards installing a clean out. $4500. After all was said and done they left a large hole in my front yard. Charged me for the first 2 procedures ($595 & $1000) and the $4500. Plus another $1200 that was added to the invoice unknown to us. So they want to charge us $7000 for a job that should of been done for around $250 if they were honest. I highly recommend NOT using Mr. Rooter Plumbing. Save yourself a lot of money and stress.
This business does not give any indication of prices over the phone and say they do not "charge by the hour, but by the job". It turns out they have a price list that is fixed for types of jobs, but they won't even give you those prices over the phone. They charge $100 for the call out, although they say it's not a call out fee, but just to protect themselves from no shows. BUT, if you don't accept their quote to do the job, they charge you the $100 anyway. Sounds like a call out fee to me. And since you can't get any indication of what the job will cost before they come out, you're kind of stuck with it even if the quote is ridiculous. Their rates are way over what you would expect for the job. We paid $348 to unblock a drain, a job that took between 60 and 90 minutes. I won't be calling them again.
They did come out on Easter Sunday for an emergency blockage (house full of people) but I should have asked how much. Charged $498 to clear 25 feet of sewer line, which I was told was flat rate whether it was ten feet or a hundred feet. No mention of emergency service. At least they came within a few hours and got the job done. Here’s a hint- if you have an older system and have visitors from the city make sure you know what they are flushing!
The worst experience with a plumbing company ever. Don't believe a bit of their ad and commercial. Bunch of thieves. Start with the receptionists who are rude, unprofessional and nasty. You feel like you need to hang up right there. You get an appointment for next day. Next day, someone call you saying the man is on his way. Be there in 20 min. That goes for 30, then 40 then 60. You call the office and they lie saying he is stuck in traffic!!! It's about 11:00 o'clock am and it's best time of day to drive (maybe he stopped for breakfast at...) Then here he comes after 1:30 minutes. He checked the grinder by plugging the power cord, and started beeping and alarm went off then circuit breaker went off. He concluded in 3 minutes that it's an ELECTRIC problem and insisted that I call electrician.
I told him same issue happened 3 years ago, and serviceman had to remove the cover of the grinder pit and clean the junk. Junk jammed the grinder/lift pump. So, please remove the cover and investigate and check out the place there. "No," he insisted that it's electric issue. He charged me $46.99. I consulted an electrician and the electrical testing passed. No problem. Called Mr. Rooter later same day. After I explained and talked to the "manager" they said the same person will come back. Next day I called and confirmed they are sending someone. At 11 am they told me Mike will be there in 20 min. Again, 20, 30, 40, 50 and no one came. After one hour I called inquiring and they were rude and nasty, with same excuse of traffic jam. That is however, not a traffic jam time, it's a lie.
He finally came after 1:35 minutes. Went to the grinder and plugged it in and the alarm went off and then circuit tripped. He said I can put a new grinder and cost about $1,800 with tax. I told him, "You need to check the current one. I really think it's mechanical issue that is jamming the pump from working and tripping the circuit. Also, if you saying that it's electrical, what benefit a new one will do?!" He again, insisted that he will install a new one and I found this a rip off; just trying to make money and just like robbing someone. Totally unethical. Not only that, but because I did not want him to install a new one he became rude, and started swearing and on his way out continued to swear and made signs and more vulgar language.
Very overpriced for a service that took 20 minutes. Was charged 400+ dollars for plumber to diagnose problem and inform me that I have to call the city to deal with the issue. I understand the issue is not his to fix but very dissatisfied with overpriced charged for work that took 20 minutes.
Friday a.m. we discovered a water line leak in the front yard, we called Service Line Warranties to fix it, sent a man with a shovel. He dug a huge hole, said we would need to cut down our 30 plus year old Oak to repair the leak??? Roots were in the way, and still would be, asked what we were supposed to do in the meantime, replied nothing we can do. Called Rescue Rooter next, they sent Gary Saturday. He dug another big hole by our meter and said they wouldn't work on old Quest lines. $5187.00 to replace water line, told them needed more opinions. Gary left, and didn't fill in the hole he dug, neither did SLW! Mr. Rooter sent Carlos out Sunday a.m. He said he would repair the line, hopefully before the rain. I thanked him, we had been without water since Friday a.m. Of course the rains came as he was still trying to locate the leak which he thought was directly under the tree. He should have left then, can't find water leaks in the rain.
Instead Carlos stayed, and in the pouring rain, set up a temporary water line so we could at least have water until he could return to finish repairs!!! This was way above and beyond, especially after the dealings with the previous plumbers... I came home Monday to find Carlos had routed the line around the tree, thus saving it! I was in shock! Carlos worked and dug for hours to accomplish this. Carlos you are an awesome person. If this is any indication of the employees at Mr. Rooter they are greatness! They have a new, and loyal customer! I have never felt the need to write a review of anything until now, but this had to be done! Carlos would take nothing for all his extra time and effort. He said he just wanted to make sure we had water, and we're a Happy Customer. He succeeded in both! Thank you so very much Carlos and Mr. Rooter. A+++. P.S. Carlos also repaired the messes the other plumbers left!
I had a problem with my hot water heater. I called the local franchisee of MR. Rooter. My first mistake was that I didn't check the reviews. With a lot of bad reviews I would have known better and stayed away. That was my fault. I blame myself. 2 people came out to repair my water heater. I don't know why they would send 2 people but I should have realized that something was wrong. I showed them the water heater and within 10 seconds they started with "your water heater is old and it's not worth repairing"... Wait a second. I called for a repair and now they are trying to sell me a new water heater. They never even bothered to look at the heater or try to determine what's the matter. They never bothered to bend down and light it or try and do anything. They saw that it was 1 year past the warranted date and then went into selling mode.
The estimate: They emailed me an estimate. All it said was 1 water heater and installation and a price of $1,500.00. There was no make or model number, nothing. In New York we don't do business like this. This is the way scams are done and that's exactly the way Mr. Rooter operates. Let's scam the customer and screw them. I don't know if this is the way that they operate but I called corporate headquarters and nobody responded. The local franchisee charged me $40 to tell me that I needed a new water heater. This is a shady way to do business. The corporate phone number for Mr. Rooter is 254 745 2400 and ask for Linda in customer service. She was very nice. Took all of my information and did nothing.
The DWYER GROUP runs this company as well as a lot of others in the service sector. On their website they talk about VALUES. It is a total joke. It looks good in writing but they do NOT adhere to them. Scam the customer and take their money. Doyle James is the president of Mr. Rooter. He should be ashamed of the way his franchisees operate.
They advertising 24/7 service, when I called on Sunday February 11 2018, I was told Sunday service was not available. I even called twice to be sure I heard the correct information. Again I was informed no service on Sunday. I mentioned their advertising said 24/7 service. I was told no service on Sunday. I asked what 24/7 meant and did not get an answer. I am Advantage Plan member but this made not difference. This is a complete waste of money. Don't buy the Advantage Plan. This company is a complete fraud.
Our washer overflowed and we called Mr. Rooter in for help. After inspecting our clean out and going up on the roof and inspecting shafts from kitchen and bathroom, we were told we had a pipe collapsed in 3 places under the slab of our house. Estimated job would be well over 20,000. Paid in 173.00 that day. He indicated he would be back for final estimate. We have never seen him again. We called local plumber, Staas Plumbing to come in. After thorough investigation, he determined there was no collapsed pipe! Blockage repair cost less than 150.00. Don't ever use Mr. Rooter!!!
We had a clogged tub the day before NYE, they sent a plumber out to unclog the tub precharged $65 for coming out. He gave us the price of $310 for the job. The plumber's machine broke while trying to unclog the tub. The plumber quickly left after notifying us his machine broke. He said someone else would come. They told me it would be a few hours before someone could come. We were leaving for holiday weekend so we had to reschedule for the following Wednesday. We had to wait all morning but a second plumber came unclogged the tub and we paid their fee of the remaining balance of 245. 3 days later it was clogged again, we called again and were told that the last plumber that was there had to be the one to come out if not they would have to charge us all over again.
This was on Saturday, the plumber we needed was off Sunday so they booked him for Monday. Monday morning they called and said he was off Monday as well and they misread his schedule. So now we had to wait until Tuesday for him to come because if they sent someone else we would get charged another 310. We were not happy with this now going a few days with a clogged tub. We decided to call another service because we needed it done ASAP. We canceled the appt with Mr. Rooter. Only after we canceled and said we would write a bad review did they offer to send another tech for free. Which before they couldn’t do. This is just ridiculous. We will never use this service again. They have the worst customer service keeping us waiting for hours and making scheduling mistakes. If you want a problem fixed right the first time don’t call Mr. Rooter in Freehold NJ.
It was a bad experience with Mr. Rooter Plumbing of Las Vegas. Over the phone, I was quoted $79 to fix a clogged kitchen sink. The plumber was scheduled to arrive between 3-5pm so I took off work two hours early. Kenneth arrived at the door at 4:30pm and the price switched to $225 which was a total rip off. I told the plumber I was not happy but he didn't seem to care. He said "go ahead and write a bad review" so here it is. Needless to say I will never use nor recommend Mr. Rooter.
This company is a total scam. I wanted a plumber to look at my hot water tank to see if it could be fixed. Only problem was that the pilot light would not stay lit. They called back quickly and arrived on time. That's where the good part stops. The man who arrived was no plumber. He was not dressed to do work, had no tool box and reeked of cigarette smoke.
He removed the doors to the pilot light area, but after one look said I needed a new tank. I asked him to try to light it for me and he was hesitant. Then I told him to check out the parts for possible repair. He told he DIDNT DO THAT!!! What? I hired a plumber who didn't come to fix anything. Then he proceeded to write up an estimate for a new tank at the exorbitant cost of $1391.00. I put him out the door. I wasn't charged, thank goodness for that. Later that evening a friend who knows plumbing came over, replaced a part and now I have hot water. Stay away from Mr. Rooter Plumbing!!!
Called Mr. Rooter on 11 Dec to request technician to unclog our drain. Technician arrived I explained the kitchen sink, dishwasher and washing machine would not drain and had standing water. He quoted me 200.00 to unclog and I agreed. After about 15 minutes he provided me an update stating that I had a broken pipe under my house. I asked for a quote and he came back with 10,700. Since I was in the middle of planning my Mother's funeral and had company on the way I explained that a temporary fix would have to work for now and I would get back with him later on the broken pipe. I paid him 200.00 and he left. The sink had drained, but the dishwasher and washing machine still had standing water. I turned the sink on and it would not drain.
The next day my Husband rented a machine and had all three unclogged and draining within the hour. To rent the machine it was 22.00. When we called the company back (Mr. Rooter) the guy said "Uh, oh well would you like to speak with my boss" and during the transfer of phone we were disconnected. I would not recommend this company. I feel like they took saw that I was vulnerable due to the loss of my mother and then took advantage of the situation. Shame on you Mr. Rooter.
I called them out to take a look at our kitchen sink. When they arrived I explained what issues we were having and the technician said it would be an easy fix and should only take about 20 minutes. I asked how much and he told me it would be $391.00. I told him that I thought that was exorbitant and he said that, "I don't set the prices, I just go by what our system says." I called the office and asked for a manager and explained the same thing to him. He even seemed surprised by the price but then he asked someone else and they confirmed the same price. I explained to him that I thought the price was way too high for 20-30 minutes of work. He then asked me how do I know it will only take that long. I explained to him that even I knew it was only a clogged drain and that his technician told me that's how long it would take.
The manager then allegedly called the technician but could not get a hold of him. He then proceeded to tell me that they factor in the average price for jobs based on regional information. I told him I completely understand that but the price was still too high. He then told me that if the work only took 20-30 minutes then he would discount the job. Twenty seven minutes later the technician was done and requested payment. I informed him that he needed to call the office and he asked "for what". I told him that they said they would be giving me a discount.
The technician goes outside, calls the office and comes back in to tell me I would not be getting a discount and I needed to pay the full amount now that the work was completed. I cannot believe I allowed these people to come in my house and steal from me like this. Their process is likened to a scam. It's designed to drive up their profitability. They use the free estimates to get into your house. Then they bank on the fact that they are the first ones to come out and they are standing in your home and can solve your problem, sometimes. Call anyone but these people. Everyone I have spoken to after the job says it's a $200 job max.
This company is a complete rip-off. Called them to rod out sewer line, they charged $317 and an hour later, my basement drain had completely backed up again even worse than it was. He told me there were tree roots in the line, understandable. There are 2 big trees in my front yard. He said he was only able to cut thru a little bit and that it was draining but slowly. He recommended hydro jetting which would cost another $1005 so altogether $1300. I had a clean out installed a few years ago for $1500. How does cleaning a line with a power washer cost almost the same as digging up my front yard, tearing out a bush, and installing new pvc? Will NEVER recommend this company to anyone.
We called Mr. Rooter because we had a leak from our kitchen sink and they responded quickly to my surprise. Mike Farnsworth shows up and gets right to work and doesn't give us an estimate for the work before he started. He ended up replacing a broken pipe in our basement that took 15 minutes and he plunged our tub and sink as well. He wasn't even here for an hour and he charged us $650 dollars! We refused to pay that much because it wasn't reasonable, so he took us to court and he ended up lying in front of a magistrate claiming he worked for 2 hours and did all these repairs, even though after he had left the sink was still leaking and the drains did not work at all!
Long story short the magistrate reduced the bill by half and said the charges were very excessive. Who charges 109 dollars to plunge a sink and still have it not work!? After his loss in court Mike Farnsworth from Mr. Rooter said "I'll see you soon" in a threatening tone. Beware of this fraudulent company and avoid them at all costs! Mr. Rooter has to be the worst company I have ever done business with!
We called Mr. Rooter because our water wasn't draining properly and a neighbor said that we needed a new grinder/sewage pump. We told them that we needed a 2 HP pump and they said ok but we had to pay half of the $2350 bill first. Unfortunately we were too trusting by paying the full bill instead. A guy came out with an industrial/commercial pump instead of residential. The plumber worked a full day trying to install it although it was obviously wrong because wiring was different. He finally gave up and called 3 other guys who came to help him for another few hrs. Finally the guy said he needed his supervisor to come because he was good with electronics. The next evening the supervisor came to tell us the store they bought it from had made the mistake but they could make it work with a $2500 control box! When he was told absolutely not he said there was nothing else they could do.
I asked why they couldn't bring correct pump and he said something about pressure problems. The next night they came and took their pump back and gave us a receipt explaining they were taking pump back and we would receive a refund within 7 days. That was 5 weeks ago and they still have not done so. We have called multiple times only to be promised a call back from the business manager with no response. Last week my husband threatened to drive over to their office so the manager took his call. Manager said that we would only get a partial refund because my husband asked for that pump. My husband reiterated that he gave specifications but did not ask for a commercial pump. The call ended with my husband losing his temper and telling him he would see him in court and manager said "ok."
I called the next day but got after hours girl who said she had heard about our dispute and my husband was wrong about the refund, that the business manager was drafting a letter and calculating what we are due. I told her I agree to paying a service charge and 1 hr of labor at the most because the plumber should not have needed 8 hrs to know that he had wrong pump (besides it was labeled on box). She said we would receive a call back but as usual we did not. How can we be charged for a pump we don't even have and for service that didn't even get completed? What do we do now?
Poor customer services and left me waiting for days for any feedback, while sewage came into the basement. Had all paperwork and legalities in order to do job but no Mr. Rooter to respond to. Will not ever recommend to others.
Worst contractor experience ever. Vlad came out to replace a pedestal sink and toilet set in our master bathroom. He cracked our $300+ sink basin and installed the toilet improperly causing hazardous sewer gas to enter our home. We have since purchased a new sink basin and hired a handyman to install it who, to our dismay, found that Vlad had removed the rubber washers from both the hot and cold faucet supply lines. Now we will need to call the handyman back to take apart our brand new toilet to determine what is causing the sewer gas smell.
Vlad was completely unprofessional to boot. He did not bring any of the necessary plumbing supplies to complete our job and kept asking us for basic plumbers supplies like plumbers tape and plumbers putty even though he know what the job was before coming over. He also constantly complained about how stupid and inept his boss is and how horrible the company is to work for. What should have been a simple and straightforward project has now turned into a costly and nightmarish disaster for us. Run fast and far away from Vlad the plumber and don't look back.
They came out for a running toilet complaint. I was told that the fill valve needed to be replaced, that the toilet tank had to be taken off, & all parts inside needed to be replaced. I was quoted $272.00. Yes I am a woman, but a stupid woman I am not! A brand new toilet can be purchased for $119.00. I called someone else. It turned out to be a leaky flapper ($8.00 part) & it took 5 minutes... $40.00 charge!!! Shame on Mr. Rooter for trying to take advantage of a woman… Beware.
They brag about not charging by the hour but by the job. The most basic of job is several hundred dollars. Just to hook up 2 faucets they wanted almost $800. It truly absurd. I don't know how they stay in business other than stupid rich people that don't pay any attention to pricing or a budget. I should become a plumber so I too can make $400 dollars an hour.
Called for a plumber for a broken kitchen pipe. I can't rate the service because I haven't received it yet. Was supposed to have a plumber out yesterday between 3-5, no show! Called them at 5:30 and was very apologetically rescheduled for the next day 10-12 with a "priority" flag. OK, stuff happens. Well no phone call and no show so far today at 2:30! I have called twice to be told I am "next". Will consider an updated rating IF they ever show and offer good service and compensation for my 2 day/6 hours and counting wait time!
We discovered sewage backing up into our garage. We called Mr. Rooter and they came out quickly. The plumber put a camera down the drain and claimed we had a broken sewage pipe in our yard. The repairs would take 3 days, heavy equipment, yard being dug up and would cost $5800. He pumped the drain and warned us not to wait to make the decision because we would have sewage throughout our basement quickly. Luckily, we decided to get a second opinion. The new plumber found absolutely nothing wrong. Suspected there was a clog in the drain that Mr. Rooter cleared. We've not had a problem since.
Do yourself a favor and AVOID this company! Unreliable, irresponsible, and inexperienced staff. DAY ONE: I made an appointment with a technician to receive a quote. The representative arrives, I explain what I need done and he says the job is going to be $320 with parts and labor. Since I needed the job done asap I did not have time to shop around. I also needed the job done before 8 am because I need to open my business by then so I was charged extra for coming in before operating hours. OK, so I make an appointment for the next day at 7 AM. DAY TWO: Technician does not arrive and I receive a call from the owner of the company around 7:30 AM saying that unfortunately he's not going to make it due to a family emergency. He offers me a $50 discount for the inconvenience and promises me he will have another technician at 7 AM sharp. I say OK.
DAY THREE: I arrive at 7 AM sharp and the technician DOES NOT SHOW UP! AGAIN! I try to call the owner but he does not answer my phone calls. I receive a phone call from the technician at 7:50 AM that he's on his way... I tell him it's too late because I need to open my business at 8 AM and I paid extra to get the job done BEFORE then. He explains that he was just informed about the job this morning! He apologizes and would like the opportunity to come in anyways to take a look at the job to see if he can come up with a solution without turning off my gas. The other technician told him it would be a quick and EASY job. I say OK.
He looks at what I need done and quotes me at $376 with the discount! I asked "WHY are you quoting me a higher price than I originally was!?" He said the first technician was wrong and the job I actually need cost more. HOW CAN THE FIRST TECHNICIAN BE WRONG!? He explains the first technician isn't as experienced as he is! SERIOUSLY!? He said I need the adapter from a specific hose and the only way to get that piece is to purchase the entire hose which retails at $245. Which I KNOW that isn't the price he pays for it, and now instead of helping us out for all the inconvenience he's trying to make more money off me by selling me parts I DON'T need! Now that I knew what I needed to get the job done I went online and bought the adapter myself. PAID $33.45!!! MR ROOTER IS A SNEAKY and UNRELIABLE COMPANY! AVOID! Note: The owner still has never returned any of my phone calls. Very unprofessional.
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