Mr. Rooter Plumbing

This is great and very quick responsive company! Sent an email at 8pm and the next day by 10am they have called me arrange a technician name Jarrod and George to come see the job. Unreal how on the ball the company is and very easy people to work with. Jarrod explains to you the cost to repair, why it happened, what should be done in the future and pictures are also taken to keep records of the work they have done. They are super friendly and if you call them ask for Jarrod to come see you. Cheers.

An honest review for Mr. Rooter North York Josh **. Request for him if you have a job. I will break down why and why I will likely use them again. I have some knowledge of plumbing and basic home repair. It was an interest I took in school, just headed into a corporate position instead. I called a few contractors for a major reno to my bathroom as I know I am out of touch and didn’t want to take shortcuts. Some seemed okay with a slightly better price & others (I assume); took me for being a girl. They quoted items that just didn’t make sense. Thank gawd I know better and had an uncle experienced in the field. So here is why I recommend Josh from Mr. Rooter.

I had sewer back up problem and called Mr. Rooter on Sunday. One George arrived at scheduled time. Explained about snaking and hydro jetting. Scheduled service for Monday noon as it was already dark. George called and came ahead of schedule at around 10.40AM. Tried Hydro-jetting as well as snaking. Removed lots and lots of roots, but still could not open up the drain. His supervisor came and located the blockage which was very close to the city sewer line. Actually, the sewer line belongs to the county and he was not able to give an accurate estimate until he calls the county office and finds out their regulations etc. But, he did mention that couple of large trees need to be cut down, need to dig down and replace the broken (not sure how it was concluded, experience may be - will give him benefit of doubt) clay pipes with PVC and the cost will easily run upwards of 10K!!

Do not use Mr. Rooter!!!! Their plumbing tech left crap (literally) strewn across my walls, floor, sink & faucet after snaking my interior main line. I reached out to them twice by email and twice by phone and have gotten no response.

Absolutely horrible!!! Two guys showed up at my house to fix the drain underneath the kitchen sink. The one guy didn't say anything while the other guy was crass and rude. It took them 4 minutes to fix the drain and they charged me $250. DO NOT use this company. They are the worst.

I’ve never written a review before but don’t want people to get suckered like I did. They are complete con artist. Check out some of the review by others. It seems this is a company that puts pressure on their employees to maximize sales. My sewage pipe was clogged. They tried to snake the sewer pipe but were not able. They charged me $950. I found out later Mr. Drain charges about $400 and if they cannot clear the pipe $200. Basically, I paid $800 more than I should have. They then gave me an estimate to dig up and replace the sewage line. It was about $25,000. I had the job done by someone else for $6,000.

I called this company because of water backup. When one of the plumbers walked in and we showed him how the toilet had overflowed and the tub was backed up he immediately told us that the cost would be $624.95 which shocked us but because it was below zero outside and we were expecting a minus fifty degree the following day we felt we had no choice so we agreed. WELL, after removing the toilet and supposedly using a camera they tell us that the rodding wasn’t working. In the meantime I reminded them of what I had told them when they got there, that EVERY OTHER plumber we called in the past rodded from the outside and after rodding out the tree roots the plumbing was solved.

Supposed to be there Friday to fix things but due to weather they was behind so asked if they could come Monday between 10-12... Well here it is almost 7 and no plumber. Really annoying when I have water all over my kitchen.

We had a simple leaky shower head. A problem we'd been unable to solve. Mr. Rooter from Boulder, Colorado, arrived and worked for an hour. He cleaned our shower head and removed the cartridge from inside our shower faucet. Presumably it was replaced, at least he said so. When he left the faucet no longer worked properly and the shower head continued to leak. We called and dutifully he came out again the next day - same guy. He fumbled around again and explained to my wife what he had done. The leak got worse and the faucet continued to not work properly. I called yet again. The office staff was very nice. We had two people come out the following day to fix the issues.

DO NOT USE THIS COMPANY!! I had the absolute worst experience I have ever had w/ any home improvement I’ve ever had done. I called Mr. Rooter 1st thing on a Friday morning, after noticing water coming out from my hot water tank. They were able to send a technician the same day. When the technician, Scott, arrived, he was noticeably anxious & displayed behaviors, such as humming the same one line of a specific song over & over again for hours on end, profuse sweating from head to toe (despite it being mid-December), constant jaw clenching & throat clearing, etc. He surveyed the hot water heater & after a short time, determined that there was a leak in the tank & that it would need to be replaced entirely.

We was having trouble with hall bathroom clogged. I called Thursday and they asked for credit card info and charged me 50$ upfront before coming. Then two men arrived. Asked me information I said it just needed a toilet auger. Only drain in house that was backed up. Took 2 min or less to unclog my toilet. I'm disabled and just came home from 3 months from hospital... I was unable to do it myself. I've done my own Plumbing repair for years... And knew it wasn't a hard fix. They charged me 369$ for two min or less of work. I asked did they want my kidney also. Damn... I've never been charged that much for hardly any work. Jeez. Stay away from this company. MR ROOTER IS CROOKS. DO NOT CALL THEM.

$3767 - 2 bathroom stools and shower with some pipework. Kind, pricey people. Very please with job, but will have to pay. People will not take money with them when they die; don't rob vulnerable clients.

Talked to someone named Adam and the guy was plain rude on the phone and definitely was quoting a more expensive price (called two other places). I heard music and people in the background. Not professional at all.

I chatted online with this company about the problem with pressure of water in my house and then talked to a representative over the phone. When the arrangement for a plumber was done, I expressly asked the representative on costs of the plumber's visit and received an answer that "the initial estimation and assessment of the situation" is free of charge. When the plumber arrived at my house, he immediately asked for $180 for looking at the pipes. I consider this company's approach misleading the public. It is disrespectful to lie right in the beginning to a customer and waste their time. I will avoid this company.

I call them October 16 because there was water around my house and inside it went through the slab, they said it was going to be 200 so gave them my credit card information, the guy came and shut off the water from where the meter is. Then he said he was coming back the next day to see where the leakage was. October 17 he came and checked the water pressure and said we had a leakage and it was going to be 5500 to replace 65 ft of water line, but we wanted just whatever was close to the house so he said it will be 3300 for 35 ft of water line. He asked for a credit card and I told him that I was going to give him one because the one you used the day before wasnt going to have enough credit but he said I could use the one I already had because the card wasnt going to get charge. That it was only a formality for him to be able to start working the next day. So the same day I checked my credit card statement and they had charge me with 1100.

Started to install a toilet tank repair kit on a Saturday morning but ran into trouble with trying to remove rusted bolts. Called Mr. Rooter and had to pay $100 upfront to have a tech come to the house. Told me it would cost $700 dollars to fix the toilet. I didn't want to lose the first $100 so I agreed. He used the repair kit I bought at Home Depot, didn't subtract the cost from the bill, and they email you the receipt which is not itemized. Came home Tuesday and the toilet was leaking from the bolts that hold the tank to the bowl. Called at 2 PM and no return call the rest of the day. Called again at 4 AM Wednesday morning and waiting for someone to come back and fix it. Wish I had read the reviews here before I called them.

Call them out to unstop a kitchen sink drain. First tech arrived, ran a snake machine thru the clean out, said he needed someone else to come out with a water pressure machine, so we waited for them to show up after his other job was done. When he did show up all the man did was put the water hose into the cleanout, flush out the pipe, then they gave me a bill for 583.62. I do not ever recommend using this company, they will rip you off, needless to I'm fighting the bill. Please don't fall victim to this place, pick another plumbing company. No place on earth charges 583.62 for flushing out a drain pipe. This company is cheating and extorting money from its customers.

Our garbage disposal needed replacement. Mr. Rooter installed a 1/2 hp disposal commonly found at Lowe’s for under $150 in about 90 minutes and charged my wife $550. The invoice had no listing of product cost or labor. If this isn’t a ripoff, I don’t know what is.

When presenting me with an estimate the first estimate that I was shown by the serviceman was $157.00. I thought this was the total for a toilet set replacement and two drains cleared in a tub. I was charged in total, $99 for the toilet seat, $119.45 to clear a bathtub drain, and $157.00 to clear another bathtub drain in the downstairs bathroom. I have never been charged such high prices! Avoid this company at all costs - because believe me, you're gonna pay.

We called Mr. Rooter on a Thursday, due to a problem with a kitchen sink being clogged. Two employees of Mr. Rooter came out and said they were not able to remove the clog. They sent their camera through the drain and said that they believed we had a collapsed pipe. They said it would be necessary to dig up the area the pipe was under - and it would cost $4,000 (50% of it due immediately). They said they would send out workers on Friday. On Friday two servicemen came to the house and said they needed to excavate the cement In our office, located in the finished basement of our home. They jack-hammered out the entire length of our office room. Then they cut a hole in the pipe they had uncovered, and lots and lots of what they call "kitchen core" oozed out of the opening.

Called for mainline sewer clean out and once they got there they started the upsell. Ran snake down the line, said it was to laden with roots needed to use the hydro jet at an increased price. Then after that they ran a camera down and said the line was crushed had to dig up section and replace the damaged portion. After almost 2 days they then say the section they thought was bad is now prepared but another 37 feet needed to be repaired... They could recline at a cost of 250.00 per foot... Needless to say, told them to hit the road... Stay away from these franchise crooks.

This is a rip-off company! I called them because my sewer pipe from my house was clogged and running slowly. When I called I asked what their rates were and was told that I would be given a price on-site at no cost. Okay, so when the guy arrives without even looking at the problem he said it would cost between $2 and 3 thousand. I told him to get back into his truck and leave. Then he said he could do it for $1800. Again I told him to leave, he then said he could do it for $1000 because he wanted to have a good business relationship with us. I went to Home Depot and rented an industrial powered drain cleaner (snake) for $50 and fix the problem within an hour.

My called them because my sewer was backed up. They came out and couldn’t clear it by rooting it (Which was successfully done by 2 previous companies in the past 5 years). He told me it would cost $595 (Outrageous). But that money would go towards trying to Water Jetting. $1000. Of course that didn’t work. Then I was told that money would go towards installing a clean out. $4500. After all was said and done they left a large hole in my front yard. Charged me for the first 2 procedures ($595 & $1000) and the $4500. Plus another $1200 that was added to the invoice unknown to us. So they want to charge us $7000 for a job that should of been done for around $250 if they were honest. I highly recommend NOT using Mr. Rooter Plumbing. Save yourself a lot of money and stress.

This business does not give any indication of prices over the phone and say they do not "charge by the hour, but by the job". It turns out they have a price list that is fixed for types of jobs, but they won't even give you those prices over the phone. They charge $100 for the call out, although they say it's not a call out fee, but just to protect themselves from no shows. BUT, if you don't accept their quote to do the job, they charge you the $100 anyway. Sounds like a call out fee to me. And since you can't get any indication of what the job will cost before they come out, you're kind of stuck with it even if the quote is ridiculous. Their rates are way over what you would expect for the job. We paid $348 to unblock a drain, a job that took between 60 and 90 minutes. I won't be calling them again.

They did come out on Easter Sunday for an emergency blockage (house full of people) but I should have asked how much. Charged $498 to clear 25 feet of sewer line, which I was told was flat rate whether it was ten feet or a hundred feet. No mention of emergency service. At least they came within a few hours and got the job done. Here’s a hint- if you have an older system and have visitors from the city make sure you know what they are flushing!

The worst experience with a plumbing company ever. Don't believe a bit of their ad and commercial. Bunch of thieves. Start with the receptionists who are rude, unprofessional and nasty. You feel like you need to hang up right there. You get an appointment for next day. Next day, someone call you saying the man is on his way. Be there in 20 min. That goes for 30, then 40 then 60. You call the office and they lie saying he is stuck in traffic!!! It's about 11:00 o'clock am and it's best time of day to drive (maybe he stopped for breakfast at...) Then here he comes after 1:30 minutes. He checked the grinder by plugging the power cord, and started beeping and alarm went off then circuit breaker went off. He concluded in 3 minutes that it's an ELECTRIC problem and insisted that I call electrician.

Very overpriced for a service that took 20 minutes. Was charged 400+ dollars for plumber to diagnose problem and inform me that I have to call the city to deal with the issue. I understand the issue is not his to fix but very dissatisfied with overpriced charged for work that took 20 minutes.

Friday a.m. we discovered a water line leak in the front yard, we called Service Line Warranties to fix it, sent a man with a shovel. He dug a huge hole, said we would need to cut down our 30 plus year old Oak to repair the leak??? Roots were in the way, and still would be, asked what we were supposed to do in the meantime, replied nothing we can do. Called Rescue Rooter next, they sent Gary Saturday. He dug another big hole by our meter and said they wouldn't work on old Quest lines. $5187.00 to replace water line, told them needed more opinions. Gary left, and didn't fill in the hole he dug, neither did SLW! Mr. Rooter sent Carlos out Sunday a.m. He said he would repair the line, hopefully before the rain. I thanked him, we had been without water since Friday a.m. Of course the rains came as he was still trying to locate the leak which he thought was directly under the tree. He should have left then, can't find water leaks in the rain.

I had a problem with my hot water heater. I called the local franchisee of MR. Rooter. My first mistake was that I didn't check the reviews. With a lot of bad reviews I would have known better and stayed away. That was my fault. I blame myself. 2 people came out to repair my water heater. I don't know why they would send 2 people but I should have realized that something was wrong. I showed them the water heater and within 10 seconds they started with "your water heater is old and it's not worth repairing"... Wait a second. I called for a repair and now they are trying to sell me a new water heater. They never even bothered to look at the heater or try to determine what's the matter. They never bothered to bend down and light it or try and do anything. They saw that it was 1 year past the warranted date and then went into selling mode.

They advertising 24/7 service, when I called on Sunday February 11 2018, I was told Sunday service was not available. I even called twice to be sure I heard the correct information. Again I was informed no service on Sunday. I mentioned their advertising said 24/7 service. I was told no service on Sunday. I asked what 24/7 meant and did not get an answer. I am Advantage Plan member but this made not difference. This is a complete waste of money. Don't buy the Advantage Plan. This company is a complete fraud.