Mr. Rooter Plumbing Reviews

Do not use this company. They are extremely overpriced and try to sell you things you’re not needing.

My shower was leaking into the 1st floor. The price initially given was almost twice as much as 2 other companies. When I told him about the other quotes he then said he would come down in price.. So be careful about these companies padding the bill. The plumber reminded me of Pig-pen in Charlie Brown!! The mess left in my bathroom was unbelievable. But my floors from the bath, through the bedroom the hallway, kitchen and partial living room looked like the whole house was undergoing demolition. Nothing was put on the floors to protect them from the concrete that was taken up from the shower.

Today at DBAT Pueblo we had a young man come to work on our facility. Klanna was very professional in all aspects of his job. He did a great job for us.

On June 26, 2026 we contacted Mr. Rooter. My husband is legally blind so when the float warped in our half bath toilet he could not fix it. He contacted Mr. Rooter and told them of his blindness and they said they would send someone out that day. Upon arrival the “service professional” was shown the problem but he said their policy is to check all plumbing under all sinks and toilets to see if anything else is wrong as well. He would check the outside connections to the street. I insisted that all we wanted was to fix the toilet that we called about, he said he would have to check with the company because it is their policy to do all that. He came back with a proposal of $423.91 to fix the toilet without a warranty about $100.00 more with a 30 day warranty. Due to the stress my husband was under I agreed to the $423.91 just to get it over with. I feel (just a feeling) that the company punished us by overcharging for the part.

I have been a Realtor in Colorado for 12 years and refer different companies to my clients everyday. I have never used Mr. Rooter Plumbing before, but they were running a $95 special for "Drain Clearing Services" and my sellers needed a rootball removed from their main sewer line. I specifically told the girl that answered the phone that I need to have a rootball removed 73 ft from the main cleanout. I said I also needed a scope to show that the rootball was removed to give to the buyers(proof of work). She notified me that the rooter would cost $95 and couldn't give me a price for the re-scope, but the technician would quote the re-scope when he was at the job.

Today Big day because AO Smith Water heater gave out after 20 years. Mr. Rooter send me the Best plumber with honest opinion & Professional repair is Greg from Mr. Rooter Cook County Illinois. I hope to continue getting repair in Future, and would recommend to anyone who needs New water heater.

Disappointing and unprofessional experience overall. I contacted this company regarding a washing machine issue that was believed to be related to low water pressure/plumbing. However, actual PSI measurements were NOT taken or documented before plumbing-related conclusions and recommendations were made. The visit felt far more sales-driven than diagnostic-driven. Instead of properly verifying whether the issue was truly plumbing-related, the focus quickly shifted toward expensive recommendations and fear-based upselling.

Franklyn, from Mr. Rooter of Bunnell, FL arrived within one hour of our call, gave a quick estimate of the repair procedure and immediately dispatched the clog in the kitchen, in a swift, professional, and neat manner and was gone within the same hour. I would highly recommend Franklyn for any one looking for an expert plumber.

I hired Mr. Rooter for $385 to inspect sewer drain on 4/27/26. The tech that came to my house was inexperienced, unprofessional, and simply lack the knowledge to properly use his equipment and tools to diagnose my problem. In addition to the issues with the tech, Mr. Rooter seemingly does not offer any customer service support other AI or administrative staff that cannot help or make a decision. Upon Mr. Rooter leaving my house, the City of Keller Utilities came to my house and diagnosed the problem in 15 minutes and suggested that I hire a licensed plumber to do my repair. Customer beware and avoid using Mr. Rooter.

Daniel ** was the technician that worked on my bathroom sink. He was very professional and showed me the problem. The pipe was the original pipe {50 yr old} was crumbling, and he needed to go and get some more pipes. He put the new pipe in, and it works perfectly. Great job, Daniel.

We called for a well that was not shutting off. Adam came out Wednesday 4/1.Took $700.00 deposit. Told us we needed new pump and bladder. Christopher came to replace bladder and pump. He could not get us up. Told me he would return Friday. Still not up when he left. Now we still do not have water! He stated I needed a new well. He would try to get someone out on Monday. Easter weekend with no water. Canceled dinner. Monday we tried to reach Christopher with no return call until about 4 pm. Saturday i called another company. They came out Monday. 10 minutes later we had water.

Whatever you do DON'T hire these people. They were late for the appointment. Never notified me of their delay. The ladies in the office lied to me and didn't return my calls when we "got disconnected". Didn't fix the problem correctly the first time & had to schedule for next day service. Waited more than 2.5 hours after the bottom of the time window, with no call from them. Requested a refund; we'll see if I get it.

This company needs to just go out of business. First, they sent me a sloppy worker who not only made a mess, he punctured a pipe. That pipe leaked water that damaged a cabinet. Not only did he puncture a pipe, he left the sink detached, so the metal was not inside the plastic tube when the 2nd worker came to take a look. The 2nd worker was horrified by what a horrible job the 1st person did.

This is a joke of a company. We had to hire another company to come out and tell us what was wrong with the work that Mr. Rooter did. They charged us 6500 for one pipe that they put in from our home to the septic tank. They did not install the pipe correctly and we continued to have problems with the septic backing up into our home. We sent videos of how the problem was resolved BY ANOTHER COMPANY because we do not trust Mr. Rooter's work anymore and did not want them on our property. They will not reimburse us whatsoever. They want to fight us on this and not admit fault. What a terrible, terrible company who made the problem worse and NOT better.

After trying to figure out why I was getting a plumbing back up at my home, I decided to connect with Roto-Rooter. I know the name as it is a name that I have always known growing up. The plumber came to my home and I had drawn a diagram of all the places I ran 25 foot snakes. He ran a snake and a camera down my clean out and told my wife he saw a block. And recommended using a power jet to blow the block out. He ran the jet and nothing seemed to happen. He ran the jet again and said it looks like you have a collapsed, or pinched main line. He marked where the " issue" was in the yard.

I paid them for unclogging the basement but got poor service… I paid them for unclogging the basement sink in my house. The agent assured me that the work was done properly, without even testing if the water would run down. On the receipt, it was written that the work was without warranty. After I noticed the issue, I called them to report that the issue was still occurring. I asked them to come and assess my concern. They refused to do so. Instead, they asked me to pay for hydrojetting to resolve the issue. I called another plumbing company. When they came in, they could not believe that when I told them Mr Rooter Plumbing completed the same work earlier. The latter corrected the wrong service provided by Mr. Rooter and gave me a 12-month guarantee. I asked Mr. Rooter to reimburse me for the poor work provided, and they refused. Honestly, based on my personal experience, I would not recommend Mr. Rooter to anyone.

Hi, my name is Jeff **. I called Mr. Rooter thinking I might have a drainage issue but when the plumber showed up, he told me it’s not the issue this call was for my 90-year-old mother who suffers a little dementia. Alex ** the plumber was amazing, we had two toilets not working very well. Alex was able to fix both of them in less than twenty minutes, one was flapper that I couldn’t fix after buying some parts with no success. Alex was able to fix what I thought was a broken flapper. Wow, I was impressed. He also was able to fix the toilet just by raising the water level, which made me feel kind of stupid. When I asked my mom for her debit card, Alex said that there was no charge. He also gave me estimates on some other plumbing issues.

David C was very polite and knowledgeable. He explained all services and potential costs prior starting the job, and when he was finished, he reviewed with us that the job had been properly completed. He left the workspace clean and tidy and answered all our questions in an informative manner. Even better, David was extremely pleasant to have in our home; he sang his way through the whole process!

I was charged close to $20,000 for very poor quality work. Over a series of visits, Mr. Rooter consistently found things they claimed were additional problems and added extra charges. Now that I am selling the house, all their work must be ripped out and redone because it is of such poor quality. Instead, search for a company that is truly locally owned and not owned by private equity like so many national chains. Mr. Rooter is owned by KKR.

I'm no plumber but I also know who else isn't. MR. ROOTER. I now know how they got high ratings. Somehow they are able to remove the bad reviews. This place is horrible. Crappiest work I've ever seen in my life. Unprofessional. Left a mess laying in the yard. Put a water heater and charge $3,000 for it. Broke the door on the cabinet where the water heater goes. The water heater is leaning. Gas leak and this was for my son. Luckily I went over there and found the gas leak right at the flex hose that the technician installed. If you want to call him that but they refuse to do anything about it so we're going to go a different route with them. I would recommend never even calling them. Absolute crap. They need to flush theirselves.

We had a major issue with our furnace and our heat stopped working. Tyler A came out and was able to resolve our issue with our old Bryant furnace, even though it was an older unit. Tyler in particular was prompt, knowledgeable, courteous and went over and above to ensure everything was done right.

Highly do not recommend Mr. Rooter Plumbing to anybody. My plumbing wasn't done right. I was charged on my bill for everything and they only did my tub in my bathroom sink. I live without a front sink, without a washer and without a toilet. I had them come a week ago when everything was below -25. They did a half-ass job. Not satisfied at all. Had him come out to recheck it. The guy Andrew played games. Didn't even come to my door but called his business place of work Mr. Rooter Plumbing and said nobody was home. My husband was home waiting on him. We played games for 2 hours with that and Andrew when I had him come to my home I told him all the plumbing needs to be done and told him what was frozen.

I have used Mr. Rooter in the past & have no serious concerns. However I recently found a small drip which I knew was coming from my powder room. The service person, Timmy, came on time. I explained what the problem was. Firstly, he tried to tell me the toilet would probably need replacing (it's only a few years old). Then it was a problem with the main water valve. He checked the valve inside, which he proceeded in causing another drip because he couldn't turn it off! Then checked the valve outside...Which I told him the outside area belongs to the Condo board & would be their problem. He was adamant but didn't have the part. He then went off to the office to get a part & would be back in 10 minutes. A hour later he returned= Was trying to upsell me different valves. I told him to, please, check the toilet before anything else.

Pilot light went out, called Mr. Rooter they came out next day. Which was quickly. After inspection they said we need the piping that runs the hot water out from the hot water heater replaced just for safe measures and another part that pushes the water. They got the flame back on same day. Then Said two pipes need replaced. They did both jobs that night . After they left we saw both pipes leaking. Called them back to tighten. The same guy tighten only one. Said the other was leaking due to the putty around the pipe not being dry yet. After a week of water dripping from the hot water pipe. Called Mr Rooter again he came out to say oh cause the 3 year old hot water heater was rusted, it wasn't, that's why it's leaking. Keep in mind my water heater was new, 3 years old. Cause they told us both pipes needed replaced cause it could do damage we had them Change both. They charge 890 dollars with a 85 dollar discount.

We had a new flange and wax ring on toilet. $10 in parts and an hour of labor, and the toilet still leaked and couldn’t get them to come fix the problem. Ended up doing it myself. Charged us $700. Taking advantage of people is not right. Never call this company for anything!!

Caused water damage resulting in water leaking through my ceiling into the story below and all over my furniture from a simple copper pipe repair. Also installed expansion tank in such a way that it cannot be accessed to check pressure. When I called and spoke to "Manager John" he agreed that he would send someone out to fix the expansion tank install free of charge. When tech Josh arrived the work which was promised to be free was now $400. Horrible business practices and lack of accountability. So many better plumbers out there.

I initially had Mr. Rooter come out to replace an old bathroom faucet with new shut-offs. The tech Nick (owner's son) spent most of his time complaining about his father the owner. He then broke the faucet trying to make it fit rather than just tell us it wouldn't work for that sink. We had to return the faucet for a new one at my expense. We made another appointment with Nick to do some additional work which was to take the whole day. Nick never showed for the appointment. It took me calling the corporate office to even get ahold of the local office, to figure out what happened. Their AI phone system sucks. Apparently Nick forgot the appointment. After speaking with Duncan (owners) we agreed to have two techs come for the next appointment rather than taking any discounts. The techs did arrive as scheduled and completed the work in less than three hours.

I contacted Mr. Rooter with a plumbing problem that other plumbers walked away from. Jeff ** was my Mr. Rooter guy and provided the assistance that I needed. He explained what was needed and gave me other options. Would call on him again if I needed assistance. Thanks, Rob **.

Toilet is clogged. Guy look at me and said, "You do Airbnb?" I said, "Yes" … "Ok so I can do 700$ for you!" They show up at your door and expect you to say yes at anything. That guy wanna to roll me for 700 for an half hour job max!! Talking like my brand new house is crap, my new toilet seat is hard to work on and so on. Funny when I said politely to get out I’m 45 now so I don’t get mad at stupid people. He was down to 500$.

I asked for a toilet, vanity and tub/surround to be removed and new ones put in. The toilet and vanity were installed and no problems. The tub/ surround is another story. They installed a tub and surround. But, now it’s unusable. They left a gap of open wood around the entire surround and floor. I met with the manager, Dave. after the work was done. He told me they are only plumbers, and they installed everything correctly. I was told they don’t do tile, and now it’s on me to get this fixed. This is unacceptable. After an install, you should be able to use it. Or am I crazy?? I never saw an estimate, or a bill, just an amount to pay. That’s on me, for trusting a “reputable” company. I would rate them a zero if possible. I WOULD NEVER RECOMMEND THIS COMPANY. But….if you decide to try them, make sure to get every little detail on paper. I will be filing a lawsuit against Rooter for not finishing this job.

Absolutely Terrible Experience. Called to have a drain snaked with the $95 special. Plumber came out, manually put the snake in the drain and refused to turn on the snake. Said, ”I found the clog but I’m not sure if I can push past it for only the $95 discount.” I called the dispatcher again and explained what was happening and mentioned the snake wasn’t even being turned on… Guy says to me, “I’m sorry I didn’t know you were a professional plumber.” Are You kidding me? The lack of respect and basic understanding is ridiculous! Being told one price then told 3x the price, then being disrespected when calling and asking for help with an employee, is crazy. Will never call them again.

They were very available for work but different employees offered different solutions. After spending $10k they cut a power line and refused to fix or pay for a fix. No wonder they are not rated by BBB. Don't use them.

I called for an emergency flood problem in my yard. I had called many other companies and no one would come. Mr. Rooter charged me first just come out. I shouldn’t have pid but did because of the issue. A man came out and stood near the flood area but did nothing else. He didn’t at the backyard which was also flooded. He said that there was nothing that he could do and left. I asked him about looking at the rest of my yard and about shutting off the water at the source and he told me that he couldn’t do it. What a waste. Mr. Rooter is a useless company.

Today we called Mr. Rooter because our bathroom sink is completely clogged. We were told a plumber would show up between 3:00 PM and 5:00 PM. It is now 6:30 PM. There was no call to let us know of any delays. Basically, Mr. Rooter was a "no show/no call." We have taken Mr. Rooter off our list. We are calling another company.

I had Nick H come today to fix a leaking bathtub faucet that someone else from Mr. Rooters did under a month ago and I feel I was overcharged and I never received a receipt but Nick was very professional and took care of the problem fast. He was nice and very knowledgeable. Thanks Nick

After experiencing a sudden sewer backup that dumped raw sewage on my bathroom floor I called Roto Rooter who was not able to help us. At that time, I against my better judgment I called MR. ROOTER. BIGGEST MISTAKE EVER. My sewer service line was in need of repair in a section in my front yard that involved about 8 linial feet by 4 feet and 8 feet deep. At that determination I was required to pay them over $4000.00. After that disastrous dig they discovered that the entire line needed replacing. I was required to come up with the remaining $1500.00 on the spot. No written estimate was given to me. I was required to sign on their iPad to consent. Then I was directed to loan agency to finance that remaining $15000.00. WHAT A SCHEME THEY HAD!!! I was totally at their mercy and under pressure to Docusign for their loan. Their work was definitely NOT worth the disaster I was left with.

DO NOT use this company. I requested a partial refund and received no further response from a Regional Manager, as I requested. I booked an evaluation at my Home, and the technician came in, leaving water running in my upstairs bathroom. As a result, a Water restoration company was called to clean up the water damage over the weekend. Inexperienced and untrained Technicians caused the problem. I had to delay my service as they had a camera outage and so three days of waiting for my prepaid service of $295.00. All of the Technicians had to make multiple calls to other staff, as they were not trained to do the work or evaluate the request. I called the technician (Carl) to request a partial refund of all my services with no return call from a Regional Manager. Highly Disappointing Customer Service experience. Never PAY them in Advance as they demand.

Straight up SCAM company. Pretended to try to snake the sewer drain and I could tell he wasn't even trying, just to tell me the whole thing needs to be dug up and it will cost $12,000. Got us on the phone with their loan company right away and tried to get us to sign stuff on his phone. Very sketchy. Had a local plumber come today and get the line cleared for $200. DO NOT get scammed by Mr. Rooter. They're criminals.

I talked to a young lady named Peyton on the phone and she was so helpful!!! She was very knowledgeable, courteous and kind and she didn't treat me like a dumb old lady!!! Thank You, Peyton. Oh I almost forgot, the plumbers did a fine job too!!!

Tyler G. did an excellent job of fixing our "whistling" toilet in our primary bathroom. He was very punctual and the office called and let us know an approximate time. Tyler was at our house within the time frame and he was prepared and ready to solve our plumbing challenge. The primary toilet has a "whistling" noise for about two weeks. It was off and on so we didn't immediately act. This past week that toilet was not only "whistling" but started a small "scream." It was getting noisy so I called Mr. Rooter right away. We have used them before and always been satisfied and pleased with their work. In fact, last summer Tyler drained our water heater and did a great job. Tyler was ready and prepared when he arrived. He studies the areas involved and explained why we had that loud sound with each flush.