Mr. Rooter Plumbing

Mr. Rooter Plumbing

Mount Vernon, NY

 2.8/5 (385 ratings)
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About Mr. Rooter Plumbing

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
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  • 2 stars
  • 1 stars
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Mr. Rooter Plumbing Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Aug. 16, 2022

I set up an appointment with the company to fix my Faucet and low pressure. I asked about their charges. They said that they charge $39 but it would include in the total cost. When technician came he did not nothing because I explained him everything. Since I wanted him to talk to my insurance company and I asked any charge, he said he will charge $125 but it would be included when service will be completed. I paid $125 that time. When he came for service, he is saying that is separate now as he is charging separate for service. I paid out of pocket and for service, I have to bring new technician and have to pay for same price extra. Please help.

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Rated with 1 star
Verified Reviewer
Original review: June 9, 2022

I believe that after what I was told on the 2nd visit it is their fault from the first visit the drain is broken. I was told that what he did was or shouldn’t have been completed the ways he did it. In 12 years I have lived here I have never had water coming out of the ground into the yard from the work they have completed. The employee with all of the tattoos stated he would not have used the water pressure cutter or metal cutter in this type of drain. My neighbor was watching the work get completed and has never seen water come out of the ground this way.

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    Rated with 1 star
    Verified Reviewer
    Original review: April 10, 2022

    I don’t normally write reviews. But, I got ripped off so bad by Mr. Rooter I feel it necessary to say something. They came to my house. Did some illegal stuff, didn’t fix a thing, and charged me a fortune. Do not use this company. Daniel ** of Mr Rooter in Williamsburg, VA can not be trusted.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 6, 2022

    Mr. Rooter McKinney. I got a new water heater from Mr. Rooter McKinney. Bought the member fee to extend the guarantee. Called them twice before warranty expiration and they never responded. Called them after expiration to perform general maintenance. Was told I had to pay $69 fee and agree since it was something to be done. Made arrangements for a visit, but they never showed up. Called back and they did not have a record of my calling. You better get another plumbing company.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 26, 2021

    I 1st called to confirm a coupon deal for cabling a toilet. The worker seemed to have no idea how to fix the toilet; when he finally cabled it out, he told me cabling a toilet was almost 4 times what I had been quoted. By the time he finished his "work" and left, the toilet was no better but cost me 4 times what I was quoted. I called to discuss the problem, spoke with operators twice but neither call was ever returned. You don't want to deal with this company!

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 21, 2020

    Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Their sales manager is useless and not trustworthy. Find someone else to help. The dispatcher has no experience at her job.

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 1, 2020

    Called Mr. Rooter for backed-up bathroom sink. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Needed a smaller one which he does not carry on truck anymore. Suggested 1700.00 worth of work to get my drain unclogged. We declined. Purchased 65.00 dollar bottle of drain cleaner and paid 185.00 for visit... A total of 245.00 and my drain is still clogged. Husband called and expressed our discontent and was told they would not refund our money but would send someone else out for another 185.00. We declined. I would not recommend this company to my worst enemy.

    11 people found this review helpful
    Rated with 1 star
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    Verified Reviewer Verified Buyer
    Original review: Nov. 10, 2020

    They do not give an itemized bill. They overcharge about 75% more for the parts and labor than they actually cost. I believe because of the neighborhood I live in they think that overcharging is alright.

    18 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 16, 2020

    Felt like I was ripped off. When you call and get their recording, it lists all of the things you can expect. I got none of that except for the smile. The guy used auger and unstopped it. My husband is actually under hospice care and I accidentally dropped the lid from his urinal and flushed before I knew it. I told him that. He did get it unstopped and it flushed twice. Charged $175.00. Next day, it was stopped up again. Guy told me that if what he did didn't work, I would need new toilet and cost of all would be $650.00. I called someone else and he took toilet outside and got lid out. I have called several times to question bill and see if there would be any kind of discount since it wasn't fixed. They do offer a Sr discount, but you have to ask for it.

    Ridiculous, when they can see my 83 yr old husband in bed. I left word and the girl told me she sent owner email to see if he would do something. After 4 calls and no return call, I'm writing this review. TERRIBLE CUSTOMER SERVICE!! Being on a fixed income only, $175 was a lot of money to have to then pay someone else to actually fix the problem.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 20, 2020

    If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). The technician never even told us his name. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was.

    My 5 year old son had also had a surgical procedure done the same day so we were obviously concerned about the germs and bacteria being brought into our home and sat on the floor without a tarp or covering, the technician said they follow a rigorous clean up procedure once they are finished. After sending the snake down 45ft the technician told us our main line was broken outside the house and that he had to "call his manager". We later found out from another professional plumber that 45ft wouldn't have even been enough snake to reach the outside line. The technician came back in and advised us that his Manager could send another crew to our house the next day to run a camera and evaluate our broken line from another $400.

    I advised the technician that we weren't comfortable with that considering that we were not having any other signs of a broke pipe. I also asked for the technician's supervisor's phone number so we could speak to him about the price to partially snake our line since the technician guaranteed he would be able to unclog it and did not. The technician told us he would give us the number once he packed up. He proceeded to pack up his gear, performed no cleaning, left our bathroom and hallway completely covered in sewage. He put our toilet back on but left a piece of the toilet in our bathtub, completely foregoing to install it under the toilet. The technician advised us that he would be back with his supervisor's phone number. He NEVER RETURNED, got in his truck and left.

    No formal bill was given to us, no statement of what services were performed. We don't even know his name. I have photo evidence of all the damages including damaged to our floor and woodwork. This was the WORST EXPERIENCE I have ever encountered with a "professional" company. I felt completely taken a advantage of, it felt as if the technician knew we were desperate with a sick child and he saw a opportunity to exploit the situation. We are assuming the company will try to bill us for this botched experience. PLEASE DO YOURSELF A FAVOR, DO NOT USE THIS COMPANY. If anyone is interested in seeing the photos please email me at **.

    11 people found this review helpful
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    Mr. Rooter Plumbing Company Information

    Company Name:
    Mr. Rooter Plumbing
    Website:
    www.mrrooter.com