Roto-Rooter Reviews

Don’t waste your money, Awful, thieves and rip off company, they gave me a 4 hours window to come (which is a long time to get off work and wait for them and said they will call with a 20 minutes heads up but will be closer to 4 pm as I am their first to start for a technician (a non-licensed plumber) who will start at 4 pm, they called 4 pm and said the technician is on his way, 7 pm I am still waiting, 8 pm I called them, she said 13 minutes, no show for another hours, when he finally showed up he said he had started working at 6 pm and does not know why the dispatcher said he is on his way at 4. When I call talking to the dispatcher is just like talking to a wall, they have been taught a bunch of lies to tell every customer. They write nonsense on their invoices in order to void the warranty.

Roto-Rooter charged me an obscene amount to just snake a drain. The person that showed up did not use a metal probe to find a clean out drain and pop open a toilet instead. When I asked him about this later he said that would of been an extra charge which I too thought was ridiculous. Probing for a cleanout that may be buried is standard procedure for most plumbers. Snaking a drain for most plumbers run 100.00-300.00 at the most. I called three other plumbers and they all thought this was highway robbery. Time spent was less than 2 hours. That's over 250.00 per hour. I won't ever use them again.

I scheduled an appointment with Roto-Rooter about one week in advance. They gave me a two hour window from 8 AM to 10 AM. At 10 AM I called them and they told me their windows are four hours not two hours and the guy would be there by 12. At 1 o’clock I called back and they told me that someone would call me about a half an hour before coming out. I asked her when that might be and she said she couldn’t tell me as they were waiting for somebody to be free in the area. I asked her what the 2-4 hour window was for because I thought that WAS their time margin for a standing appointment. All she told me was she didn’t know and that they would waive the service fee for me.

I would give them zero stars if I could. They are a scam. Tried to charge me $850 to install a sink trap. I told them to get the heck out of my house! Don’t use them under any circumstance. Don’t fall for their “ free estimate” scam. They need to be behind bars in my opinion!

We contacted Roto-Rooter after the infamous Four'Easters and subsequent deluge of rain in New Jersey on April 16th. We had a small waterfall at the bottom of our slope, with water bubbling up through the French drain pipe and gushing down our rock wall. They came out the next day and did inform me that the cost for them to blow out the pipe would be $762. I agreed to it as I was put on the spot and vulnerable. He later said that the pipe was not clogged but that the ground was over-saturated, causing the water to seep up. He did reroute the water away from the wall, but just by digging a small trench (with his hands, I think). Something we could have had a landscaper do for far less.

They charged $1182 for replacing a garbage disposal and valves. A disposal and parts costs $120. Average rates for plumber = $45-$150/hr. For 3 hours of time on this job, this guy got $350/hr. Don't fall for this, people.

I don’t like to leave bad reviews but someone may benefit from my experience. I made my appointment the day before and asked for an estimate of cost. I wasn’t given one so I made the appointment and figured I would use the $40 coupon online. My job was pretty simple, blocked sink, first floor, septic tank right outside the window. My plumber took the sink off so we’re talking about a 3-4 ft of pipe to be cleaned out. I got a call saying the tech would be there in 30 minutes. I sent my husband to meet him as we don’t live there. He waited an hour, called me and said he’s not here. I call Roto-Rooter. They said he’ll be there in 5 minutes. He gets there and quotes us $450. Total waste of our time. Be warned. Ask questions. Needless to say we rejected the quote.

Re: Control #: **. We had a pinhole leak in a kitchen pipe leading to the water dispenser. RAMON replaced fittings for the cold water inlet as well as replaced the P-trap under the kitchen sink. Not only was RAMON skilled and efficient; he was also very pleasant and friendly; and explained what he did. We thank him, and appreciated his willingness to work on this holiday (Easter Sunday), as well as the company dispatcher. The initial call for service was done the day before (Saturday, March 31, but because it was a holiday weekend) scheduling was very erratic. However, we were kept apprised of the timeline of RAMON'S arrival. Thank you, Roto-Rooter!

We have a clogged kitchen sink drain, we called Roto-Rooter. They sent somebody out to look at the sink and started off with a whopping 450.00 estimate then came down to about 250.00 and told him to forget it, I called another plumber and they are doing it for $125.00 today!!! P.S. Reason for the review is Roto-Rooter became a rip-off company!!!

Roto-Rooter came to my house and found no blockages in front and back. They then told me that the original pipe from the house was broken. They charged me $5000 to dig down 4 and a half feet to replace the broken pipe. They promised me to take a photo of the new pipe, and never did so.

I called Roto-Rooter for a nasty backed up kitchen sink. I got same day service with NO service call charge and NO extra fees added because it was Sunday. The plumber was running a little behind so the office called to notify me which was very helpful. However, the plumber did arrive within the original time window that I was quoted so it wasn't like they were actually late. The plumber, whose name was Lipi, was very thorough in explaining what the job entailed and got the job done in about 30 minutes. I decided to buy the Roto-Rooter brand enzyme cleaner from him too, but he didn't do the 'hard sell' to badger me into it.

They walked into my house, saw a single mother and decided I'd be their victim. I provided the disposal and all the parts and removed the old garbage disposal...they charged 400 dollars JUST TO INSTALL a disposal. They wanted 200 dollars JUST TO TIGHTEN THE FAUCET. They're criminals. Then he lied about flooding my floor.

I had a horrible experience I had with Roto-Rooter and all their employees at the River Ridge Louisiana location. I had a sewer back up in the 2 bathrooms in my home the end of January. On January 26th they sent in a young man to fix the problem. We paid $450.00 dollars to take off the toilet and to run a camera from the bathroom to the outside pipe. He then proceeded to tell me that the pipe outside eventually will need replacing. I went to out of the country for a couple of weeks and when I came back the sewage was all over the floor and tub and toilet. I called again and they sent someone else but wanted to charge me again another $500.00 dollars.

On Monday February 20th. Around 10:30 pm my mother in law went to take a shower downstairs where she lives. She noticed the carpet was damp. We checked out the sump pump and realized it was not on. My partner turned on and off the breakers to see if that would help. When it didn't, he kicked the white pipe that is connected to the pump and it kicked on. We immediately spent 3 hours or more sucking up the water with our Rug Doctor.

My old sump pump was making a weird noise so I called Roto Rooter. Peter came and installed a new one on a Thursday. That Sunday, my basement flooded due to sump pump failure, no power outages whatsoever! I called the company and they sent out Ben the field supervisor to look at the problem. After careful observation, he said that it was due to installation problems and that since Roto Rooter is fully insured it’ll take care of everything. I was very happy to hear that as my basement is the hub for the band that my boys have, with thousands of dollars worth of equipments.

Had sewer lines clogged and called Roto-Rooter. Was most fortunate to have been sent Technician Reuben ** to do the job. The obstruction was way out about 80 feet, and in a short amount of time Reuben successful cleaned out the line. He was courteous, dependable, and extremely conscientious. It was a delight having such a highly professional and technician handling this job. Would highly recommend Roto-Rooter to all, and have nothing but praise for their outstanding employee, Reuben, Technician **.

On Saturday we called them and wanted them to come out because it seem that there was blockage somewhere which was coming back in my home. They lied and said two hour window, after numerous times they never showed up after a day in a half. Please, please take your business somewhere else. It’s not worth their lies!

Water damage due to a failed hot water tank. Estimate was for "no more than $1300"--final bill was just over 2K, just to remove and replace the tank. Should have done that myself. Had them do the water mitigation due to the extensive leaking. Intentionally left equipment over the 3 days just for the unnecessary extra billing. And while it's an insurance claim, that's not good enough--I've been badgered and hounded by their collections over and over again--I'm figuring they wanted to get paid twice and then have me figure out how to get reimbursed. Never will I do business with them again--EVER.

My lower toilet was overflowing. Told my wife to call around and find someone to fix it. She ended up with Roto-Rooter. 1st time they came they routed the sewer and it didn't work. They still wanted the $500 (outrages) or they could come back and try water jetting it and they would deduct the $500 from that and it would be $1000 (again way overpriced). I figured I'm into this far so okay. They came the next day of course the water jet that always works didn't. So now they say need to put a clean out in my yard what would $4500 after deducting $1000 for the water jetting.

I had a very bad experience with this company. We had a leaking sewer line outside that needed fixed as soon as possible. My husband called Roto Rooter. They came out and told us they should be able to fix the problem just by snaking it and it would cost $440. When we asked about a discount they said they could give us $40 off (I saw later on their website that this is a standard discount for them). They snaked it but that didn't fix it so we were told it would cost an additional $4800 as they had to dig down and fix the trap that was collapsed. When I asked about a discount on that I was told it wasn't possible. The technician called someone and "locked our appointment in" for two days later.

I woke up to find my basement flooded so I emailed Roto-Rooter to set up an online appointment and it was supposed to be between eight and 12. They did respond back to me saying it be would be between 12 and five pm. OK I have to deal with it. My basement flooded! They did call by 11:30 am and said they were on their way. Great! I’m really really happy. So they did have to pump out the water. So the guy that was doing the job I’m not going to blame him. Had to leave to do another job because I can understand the water had to be pumped out. Came back it was probably around one 1:30 -2:00 pm, I was so excited that the problem was going to be solved. 9:48 PM the job wasn’t done yet!!!

Told them that there was a leak in the front yard. They sent a tech a that couldn't detect a leak. Suppose to send someone the next day at 4pm, that is suppose to be a leak detector. I called them at 4:30 to see if they were still coming. They inform me that they had to reschedule for the next day. Told them I would call someone else.

Never again! I called Roto-Rooter to replace the approximately 3 feet of plastic tubing behind my refrigerator that had been chewed on by one of my kittens. It was leaking water. They arrived at 2:48, went to work and finished the job, including drawing up the paperwork, by 3:06. Charge? 424.65! Incredible. I probably could have replaced the plastic line myself. When I questioned the manager about the price on the phone he told me that he has no control over the price, Roto-Rooter's corporate sets the prices and they have to charge accordingly. I promptly emailed corporate and was told that they thought the charge was fair and basically I would have to deal with it. They did end up refunding me 85.00 because the plumbers who did the work didn't give me a price before they started the job. Well, I guess that's something but still an outrageous amount to pay for such a simple job. I will never use Roto-Rooter again.

I called Roto-Rooter for an estimate to have someone come to our home to unstop a kitchen sink. They told me that they don't give estimates over the phone, but they come to your home and give a free estimate. Upon arrival the tech said they had a flat fee of $329 to unclog the drain. It took the tech 10 minutes to run a 15' auger down the sink and fix the problem. The tech did offer me a $55 discount off the above flat rate fee, but I find it mind boggling that this company knows in advance what their flat rate is, but does not quote it over the phone. If I had heard the initial cost, I would have definitely declined their services. Looking back, I still should have declined the service once the tech was here because even after the $55 was taken off, I paid $274 for 10 minutes of work.

I had a nightmare plumber and had to find someone quick. I have kids and main sewer line backing up in house. Brad answered all my questions and took time to educate me on whole process happening! They charged a flat clean line rate, instead of hourly! Most sit the clock out hourly and receive hefty bill, on top of labor! They told me the reason it happened, and back it up with camera. They just don't puncture block, they scrap it all clean. It was so professional and fast! I will only use Roto-Rooter for now on! Thank you!!!

They are like robbers or wolves, they will rob you blind and make you feel terrible after you trust them to do a job for you. I had done business with these people years ago and they were decent then when it came to charging their customer but today after writing a huge bill of $2000 for a small job they did in an hour, I have learned my lesson not to trust them or have them do any kind of work for me. When I called to object, the rep after talking to management, told me that they made a mistake and still charge me $970 for a job that should be no more than $300.

I have never posted any bad review and this is going to be my first because my experience with Roto-Rooter has been the worst experience ever. Issue: Toilet leaking water from the base (floor), blocked, and bad odors coming from it. First Appointment-1st technician: He did not solve the issue. The technician removed the toilet and installed it again. The toilet still leaking and blocked. In addition, the technician left the toilet loose not installing it appropriately. Second Appointment-2nd technician: I called the next day. The second technician removed the toilet, re-installed it but toilet still blocked and bad odors coming from it. Leak solved... at least one less issue... Third Appointment-3rd technician: I called a couple of days after the previous technician did his job as toilet was blocked and smelly. Please note no one has been able to use this toilet at all.

Waited for 4 hours for a phone call to have my drains cleaned out, received a phone call from the New Orleans branch that the tech was having problems at the last house and would be another hour or so, but that he would still be coming out tonight, somehow I missed the phone call from Roto-Rooter and I called 5 minutes later and was told that since I did not pick up the phone that the tech was sent to another client. Really, I have been waiting for 6 hours since the appointment, and the lady told me that it was company policy that if the customer did not answer the phone that the appointment was on hold. I would not use the Roto-Rooter company in New Orleans, as they do not take care of their customer's and have not customer service skills at all. Being a licensed insurance adjuster I would not recommend this company to any person that any type of customer service.

I called Roto-Rooters on New Years eve day at my home in Bensalem PA 19020. I put potato peels in my garbage disposal, and it clogged the drain. I was dumbfounded when he gave me the bill for 440.00 to snake a drain. That is robbery! He was there for maybe 30 minutes, and he experienced no complications. The company totally took advantage of the situation. How do you justify charging that much money to snake a drain. Avoid this company at all cost. They're thieves with a license.

I will never recommend Roto-Rooter to anyone. They may have great technicians but I never saw one. I know for sure that their call center customer service is terrible. A pipe burst in my home. I called them late that night. Of course, they told me someone would give me a call but they didn't. It was late but if no one is available, don't give the impression that they are. First thing this morning I called. I was told someone from dispatch would call me when they get in. Guess what? They didn't.

I have used Roto-Rooter before with no problems. This time has been the complete opposite. I called for emergency plumbing help due to no running water. It has been below freezing for a few days, so probably frozen pipes. Since I live in a mobile home, plumber options are pretty limited because many plumbers do not work on them. I figured since I had used them before, I called Roto-Rooter. Apparently that was a mistake. It took multiple calls to get in contact with their dispatch to schedule said emergency service. Not the worst thing in the world, and I understand that they would be busy. I was scheduled for the following day.

I requested the Roto-Rooter service to look at my water heater on Tuesday. They advised they would come to my house between 8-12. A little before 12; I received a call stating the rep will be late. After waiting 2 hours I finally cancelled. If this is any indication of how the work would be completed, I will get my services from your competition. Please look elsewhere for services.

I am a business owner and called Roto-Rooter about having someone locate a cleanout for me. I was told they would be there between noon and 3 and I would get a phone call to meet him. I would also be given a price at that time. The service tech called me from my client's house so I couldn’t meet with him, I asked him for a price since he was there and he told me 475.00 over the phone. I told him we wouldn’t hire him at that price (I found someone to do it for 150.00) and he can leave. I then get a phone call from an unhappy client that the service tech knocked on her door telling her that I refused to pay him and she owed him 475.00$. Extremely unprofessional and no communication between dispatch and the service techs. Don’t waste a call on these guys.

I requested Roto-Rooter to come to my residential home and check on the cause of our upstairs bathtub not draining properly. I was told by the operator that they would investigate and then give me an estimate of the cost. My wife and I were going to be out of town, so we left our credit card for payment with my mother-in-law, who was going to be home for the service. When we returned from our trip, my mother-in-law informed me that she had never been given a quote, the tech was there for 45 min. total, and charged a whopping $567 to clear one drain. When I called to find out why it cost so much, they told me that is the base rate to clear out a drain. Fixed the problem, but feel I did not receive $567 worth of service. Needless to say I will not use them in the future and also will make no one else in this area uses them as well.

I called to have Roto-Rooter come out to snake my drain. I called on Friday and was told that no one would be out until Saturday. I got a call late in the evening and was told that the date had been pushed to Sunday. I received a call at 12:20 Saturday saying the plumber was on the way. He got here at about 12:40 and started trying to show me the rate book and I informed him it was still under warranty. He proceeded to snake the drain. He started at about 1:00 and didn’t stop until 3:20. I went downstairs about one hour after he started and asked what was wrong. He said he was hitting mud and he was trying to snake through it.

My wife called ROTO-ROOTER for a clogged drain. They came out and took the toilet off the floor and snaked the drain that way. He tried for an hour and said the line was frozen. HE couldn't fix it so he said no charge. But, he had to come back to put toilet back the way he found it. He then gave my wife a new invoice and charged her 300 to put the toilet back the way he found it. WHAT A SCAM.

Long story short, I had frozen heating pipes that was causing 2 of my zones to not work/heat up. I was advised by my burner company to hire a plumber to thaw my pipes. I contacted Roto-Rooter, because according to their website they provide the service of thawing pipes, and made an appointment. The technicians arrived as scheduled and were extremely nice, however they didnt seem to know exactly how to tackle my problem and attempted to work on it for 3 hours but could not find the freeze in my pipes and even after hooking up some sort of machine to my pipes for hours could not help.

Filled out a contact request for Roto-Rooter to check out why my toilet isn't refilling. I believe it's a hose because I verified all internal parts. They finally called me back the next day @ 11am but due to me being out where I live they want $100 Location Fee and an Additional $75 for Holiday Fee. So before they look @ anything it's automatically $175 which is ridiculous. My house is just over 2 Years old. So obviously it's very limited to what could be wrong. Will never bother with them again.

Had a very bad experience with Roto-Rooter. I had two leaky toilets. The plumber came and fixed it by replacing the plastic shank fill valve in both toilets, one handle and one valve. It took him 45 to 50 minutes. But he charged me 525 dollars for labor alone. So I had to pay 623.14 totally. This is insane. It was my mistake that I should have inquired him how much it would cost before asking him to fix it. But I was totally disappointed at the final cost. If you are calling Roto-Rooter please confirm the cost upfront or call some other company who does charge you hourly. I would never ever call Roto-Rooter again.

I reached out to Roto-Rooter via their online appointment site. As per their ad it clearly stated that they would come out 24 seven and there would be no fee for the visit. They reiterate no service no fee. I promptly received a phone call from Treyvon one of their employees letting me know in a voice message that there would be a diagnostic fee of $285. I called back and spoke to a female and she told me yes it is a standard diagnostic fee and any work to be done would be additional. I asked her why would I pay a diagnostic fee for something that does not need to be diagnosed.

I use Roto-Rooter frequently for plumbing and drain issues with numerous rental properties that I own. While a little pricey I appreciate their timeliness and the professional relationship we have developed over the past 10 years. Recently I had a tenant call me with a clogged upstairs tub drain and reported water dripping through the ceiling of the downstairs bedroom. I was out of town so I called Roto-Rooter. The plumber arrived and dealt with the stoppage and repaired the faulty drain line joint that was the culprit with the water leak. The tech asked if I wanted their water restoration department to bring in fans and dehumidifiers' etc., I said yes. The restoration tech called me and stated it would be about $2,000.

Our main sewer line backs up easily, we normally have a local company come out once a year to snake it for us and he charges $80. This year we neglected to have our normal guy come out and do it. I was at work when I got the call from my wife that the line was backing up, she tried calling our normal guy but he was too busy. My wife called Roto-Rooter and they came out. She explained to them what the problem and showed them where the drain was. They cleaned it out and took care of the problem but I feel like they totally took advantage of my wife. We were charged $469 for a simple service that once again we normally pay $80 for. When I got home and looked at the invoice there was no explanation whatsoever as to what was done.

We have had problems with a tree root blocking our drain for a few years. We understand what happens when the root grows into the pipe again. This last time, on Saturday, Dec. 2, our toilet and shower started to not drain again even after plunging and what not. Unfortunately, the toilet ended up overflowing and running into the carpeted hallway about 3 ft. My elderly father called Roto Rooter and they came out the next morning. We told them we knew what the problem was and they did listen to us. But they didn't use the right size tool when sending the cutter down the drain outside. It jammed. So they said they didn't know if it was a root or not. They kept trying different things and telling my father to go inside and run the shower to see if it would work and if it would drain. Well, it was draining, but it was overflowing the toilet at the same time.

I highly suggest when having this company come into your home to do work you have someone at the house with you. I was taking advantage of pretty bad today. I called Roto-Rooter this morning because our drain was backing up. They sent someone out to come check it out. He asked where our main drain is in the basement so I showed him and he said, "Okay this job will be about $475." This extremely busy mom of 3 dealing with a plumber said okay and went upstairs to make sure my kids were okay. He stayed down there for a few minutes. He then came up and said, "We are going to have to go through your kitchen sink because the pipes for the toilet are backwards."

We called Roto-Rooter to snake our sewer after our toilet started backing up. We set up an appointment, price was to be $95. They arrived a bit later than the window (they said between noon and 2:00, they arrived around 2:45, no big deal). We discussed our problem with him; we knew that our son had been flushing paper towels and disinfecting wipes down the toilet instead of throwing them in the trash, as we had pulled a few out with our small hand-crank rooter when the toilet first started backing up. He asked us how old our house was, commented about how old that was, discussed problems our neighbors had with their main lines needing replaced. Then he went ahead and ran the rooter.

I had a pipe burst in my basement at about 11:30 at night. There was water shooting out of this pipe fast and hard. I had no clue how to shut the water off or exactly what was broke. I sent my daughter across the street to get our neighbor to see if he could help while I called Roto-Rooter. I was truly in a panic as my husband had recently passed and he always handled this kind of thing. My neighbor came over and was able to shut the water off, and Roto-Rooter said they would have someone out within an hour.

We called Roto-Rooter and got an estimate for full bathroom work. It didn't take until the job was done for us to realize they bit off more than they could chew. They replaced our cast iron tub with an acrylic tub with a plastic backdrop that didn't even reach the top. The charged us 7,200, and gave us a 1,000 budget to buy the replacements for what was gutted. They left used blue tubing for the toilet piping and left a hole around it which we can now see through to the basement looking down!!! They left everything unfinished and used their fingers to run the corking so it was messy and smudgy. We had to pay another contractor to fix what they did not. For 6,200 in labor it left our bathroom worst of than before!!! The water reads hot when cold and cold when hot.

Today Roto-Rooter was scheduled to come to my home to give me a quote on a faucet install, garbage disposal re-connect, and water line to fridge for ice reconnect. The guy said they don't have a standard price for "a job like this" - that it would be an hourly cost of $275.00 per hour plus materials and it would take him at least 3 hrs. A definite no! I've had faucets installed for less than $100. Why would I pay someone in excess of $825? Not happening! A good honest plumber in this area would clean house as he/she would take all of the business from these jokers.

We called Roto Rooter because our sink in the kitchen was clogged. The came out on 08/31/2017. The service man was at the home 3.5 hours. Over half that time he was struggling with a defective rodding machine that wouldn't run. Sine he couldn't get the sink cleared with the 3/8th rod he switched to a 1/2 inch rod and that's when he wore through the cast iron pipe in the basement and snapped of the union where the copper line meets the cast iron pipe in the foundation. Water was leaking all over the basement floor. The service guy called his supervisor that looked at the break and said they would fix it for $4900. They then loaded up the equipment and left me with an expensive repair.

Was told that they would be there between 2 & 6. Called at 6 to check since they never showed. Was told the technician was not in today and would be out tomorrow. With the main water line to the house broke that was not an option. Called another plumber and the problem was fixed in an hour.

Eric the Wentzville, Mo tech arrived and was unable to snake out line. Eric refused to go through kitchen drain as he said this wasn't the problem it was the septic. Yet he never walked out to the septic tank to verify this. He refused to follow my directions and I am very knowledgeable in plumbing and had I not been in the hospital I would have fixed it. He was unable to think of solutions like go through sink drain which has fixed this problem every time. Or he could have gone down through roof stack vent. Had to borrow my tools since he didn't have any. He left my family without a viable option and no way to use water or bathroom.

I've never worked with a rooter co. Waiting over 6 hour for companies rep. to call with my Appt. I called main office but got a cocky employee saying he didn't know when they would have a tech available. This company would rather overbook and leave customers hanging then learn how to route a day! Sorry about the inconvenience. It's not good enough when you lose a day's pay! They can take their third rate company and their ignorant employees and stick it where the sun don't shine. Bunch of toilet trash!

The Roto-Rooter provided me the worst experience of any service company I had till date. Their so called professional plumber did not provide me any estimate before the job started (nor got our sign for approval), took 11 hours to install the heater, left 5-7 times in the job in the name of 'going to get some parts'. The invoice for installing a residential water heater was $4864.64. It was a ridiculous bill that I disputed. Worst experience of my life with any service company. I would not recommend them to anybody.

On Dec 7th 2016, my husband who is elderly had called Roto-Rooter to fix a leaking toilet, their technician ** came and fixed the toilet and added extra work by scaring my husband and adding more stuff worth about $2200 by saying you need to fix it NOW OR YOU WILL HAVE YOUR HOUSE FLOODED RIGHT NOW. These are thugs, cheat, despicable people who prey on old and rip them. My water pressure was slightly higher than 60 psi and it has been that for the last 12 years that I have resided here and it did not require immediate fixing and ripping us off like their technician did. I want to warn people of this immoral rip off business.

I had an appointment today between 8-10 am. 10 am comes and no phone call or technician. I called to ask if somebody was going to be at my house because I took the day off work for my plumbing problem. I was transferred 3 times, and the 3rd transfer ended with a hangup. I called back and again I was transferred 3 times ending with a hangup. I was polite throughout my whole request, so I have no idea why I kept getting hung up on. I again called a 3rd time and just asked if someone would eventually be at my house for service. I requested not to be transferred, only for a yes or no. I couldn't get an answer for some reason? This is the most unprofessional service I've ever received from a company that I have ever experienced, and it's actually very sad. Now I'm going to be looking for plumbing services on a Saturday last minute. I bet it'll be real cheap! Thanks Roto-Rooter. You're the best.

We recently noticed that water was coming into our basement. We called in one plumber who looked into it and claimed that our kitchen drain line was clogged and thus caused water to back up and leak through the drain line. They said that we needed to have the line unclogged out to the main sewer line and said they didn't have the equipment to do it but recommended that we contact Roto-Rooter since they did. I called up the company and made an appointment for July 8, 2017. The service person reexamined the drain line and said that we needed to replace the drain line which was under a concrete slab. They said that they would have to break the concrete to get to the pipe. They said that it would take a day to do the work. They quoted me $3200 for a day or $1800 for a half day plus parts. They couldn't start the job but would come back the following day to start the work.

I called them for a leak in downstairs unit. The plumber said we have to clear the upstairs drain and re-grout the shower. But we suggest you get a handyman for re-grout. They cleared shower drain and sink drain and charged $750. He never told me that is not the cause of the leak. Handyman told me wall behind grout is not soft and it is not the leak source. Leak continued. I called Roto-Rooter again - now they claim leak is coming from upstairs command flange. Now they are charging additional $700. They sell unrelated services, charge a lot for them. Be careful with these guys.

This entry concerns service of an inoperable kitchen sink garbage disposal unit. First of all, technician showed up after my scheduled morning block time appointment. Yes, company did call to alert me of lateness, which is appreciated; however I took time off from work and appointment lateness caused me to miss further work. Yes, technician was polite, indicating his earlier jobs ran long. Second, my "InSinkErator" garbage disposal unit (a common brand name) proved to be unfamiliar to technician. This is disconcerting, coming from an ostensibly experienced technician. Third, the "flat rate" bid was $600, not including parts. Also, technician stated he had no suitable replacement units on his truck.

Upon arrival of my home during my lunch break, I was greeted in the driveway by the friendliest face that later introduced himself as Jimmy. Jimmy was nothing but a pleasure to have in my home during a very stressful time. He worked rigorously for 3 hours draining our entire home plumbing system. I Would recommend him to friends/family and anyone seeking plumbing and drain service. Amazing service!

Had sewer line liner installed to the tune of $6300 plus additional work done to the tune of $1800 total of $8100. When oked work to be done was never told of any discounts. Only to find out later of a senior discount of 10% denied because it was a quote. Then had additional worked done while on the job denied the senior discount. Then found a $20 discount magnet on my local phone book. Denied again because I had to present it to the technician at the time the work was done. Nothing said on the coupon. If they are going to offer these coupons and discounts at least offer them when getting a quote? So if you are a senior asked for any discounts and or any coupons at time of quote. Very disappointed to say the least. Would give it a minus 1 star if possible.

Roto-Rooter refused to provide an estimate on the phone. Upon showing up at the end of the day to a clogged pipe where poop water was overflowing over my yard and flooding the neighbor’s yard, the technician decided that $420 was the right price but would include a 6 month warranty to come out again and again. After trying a bit hard to unclog he determined that the sewer line was 'gone' and that the warranty would only extend to 1 month. Right then and there. Then when he made the paperwork for the invoice he did not note what kind of work he did.

Called for a blocked drain and a cracked pipe under the tub on Tuesday morning, quoted $99-200. Service was quick as usual. The guy they sent out caused an electrical problem in the house when he plugged in his snake machine, few different stories of what happened there but the boss kindly recommended we get a electrician out for safety sake which is appreciated.

I called Roto-Rooter. They took a little time to come but it was fine. They came in. Told me the problem. Told me what they can do. I said I can't afford what they're trying to do so they went to see where the clean out was. Found it and told me they can not do... but they change their mind did it anyway. They were very caring, kind to me. They help me seeing I had my grand kids and charge me cheap and warranty. Thank you guys for doing what you did for me. I was very happy with the job. The Roto-Rooter in Tucson ARIZONA were very kind caring. Love them.

Roto-Rooter was called to clog a drain line outside, and ended up breaking a drain line inside my property. Roto-Rooter sent a third party repair service to fix the flooring damage, when I advised that I have my own repair company I want to use. They ignore my request to pay for the damages they caused. Then when I filed a BBB complaint, they lied and said they were not responsible when they never denied fault. I recommend never using this company for anything, it will save yourself a lot of headache as they are unethical and refuse to take responsibility for their mistakes.

I called 5 days in advance for a plumber to come to my home. They scheduled the appointment between 9-12 Monday and confirmed they would call 30 mins before arrival. I received a call Monday around 10 saying they were running late, but would call me 30 mins before arrival. They called again at 12:30 and said again they were running late but would call me 30 mins before arrival, they then called at 3:15 saying they were still running late and couldn't provide an ETA of when they could come out. I then requested we reschedule for Thursday. Never once did they apologize for the inconvenience. Just said it was because it was raining...

I called for a clogged kitchen drain that needed to be snaked. Was quoted an emergency price for a Sunday of $500+ ($525 or so I believe he said). The guy arrived in early afternoon and took 3.5 hours for a job that should've only taken 30 minutes for someone that knew what he was doing. So 3.5 hours later I was slammed with a bill of $648 and my sink was still clogged as he couldn't get the snake through the reduction fitting 20 feet down the line. They tried to reschedule a "Journeyman" to come back, but when I asked they stated only the first 30 minutes would be included in the prior day's charges, then we would "discuss" what the further charges would be. I cancelled and called a local plumber who fixed it in an hour. When I told them I was cancelling because they ripped me off and left my drain clogged, their only response was, "Sorry to hear that". Well me too as I will NEVER use Roto-Rooter again in my life.

On April 11 I called Roto-Rooter because there was some water spilled on the ceiling from the water faucet. I called while I was on work when service tech arrived my home. He called me and said I need to have water restoration service. Then I asked for the estimate but Mr. James ** (tech) said my homeowner insurance should cover (no price estimates). I gave him insurance phone number, Mr. James told me my deductible is 500 dollars rest will pay by insurance (lied) then I was agreed to begin the work over the phone. My wife at home signed the work order. There was no price estimates written (TBD). Next day insurance company's agent came to inspect. He said my deductible is 2500 dollars. I was shocked. The house was hot because they left a air mover and dehumidifier, my 9 yr. old son couldn't breath.

My mother's drains were clogged up so she called RR. They were supposed to come in the afternoon but arrived at 8:30 AM. My mother (who is 90) let them in and they ran a video where they said it stopped at the foundation and that the pipe had shifted; it could be roots but likely the pipe and that they needed to dig outside. They gave her an estimate of $8,800 and had her initial a work order (I'm assuming since I was not there). My sister was sleeping through all of the and when she called I got a hold of RR and cancelled the work. They had already sent out a worker to mark for gas lines and the excavation crew was on their way. Needless to say they wanted to start digging ASAP. The work order also said they would dig a hole 5' long and 7' deep. If there was more damage they would likely have to replace the entire sewer line to the street at considerably higher cost.

My hot water heater was leaking so I tried my plumber. He was tied up and so I called Roto-Rooter since they were a national company. They sent someone out within a couple of hours or so. They said I need a new hot water heater which I knew. They called around to find one to fit my closet and they had to go and picked it up and would returned the next day.

Drain clog removal - Did the job. Only took about ten minutes. The charge was $288.00 less a forty dollar coupon. Super pricey considering I got price bids for the same thing for $150.00 and $100. So should have used other companies. Way overpriced!! Especially for Seniors.

I am a handyman and had bath cabinet ready for serviceman. He looked at situation, four feet to main drain. Gave me estimate which I misread and being senior did not hear correctly. We moved into this property 3 years ago and drain was slow. We used plunger and improved it. When I remodeled, placed new toilet, sink and cabinet. There was in trap extensive hair, someone washed their hair in sink. By previous plunging pushed some hair in drain pipe and over time started to slow again. We used plunger again and sucked it back up to stopper unknown to me. I gave up and called crooked Roto-Rooter. He estimated $256.95 which I did not realize, all he did was remove stopper and remove a big wad of hair. He had no mercy, evidently sent my OK to crooked Roto-Rooter and I was stuck.

After talking to first technician that came out to clean our 3 rain drains, went with the jetted (water) and camera for $700+ dollars for 2 hours. The technician came out to clear the drains by jetting (very high water pressure), which can tear up your black drain pipes and Roto-Rooter is not responsible. We explained that the drains had been previously installed prior to us moving in the house. We had no idea where the drains were connected to when pointing to where the water comes out onto the property out of the drains. The one drain on the right side of the property was hooked up to two downspouts and had clear clearance. Then the left side of the house had two drains. One goes to the back of the house up a hill, who knows where it ended. Time was running and did not want to spend more than $700+ dollars to find out where it ended. Probably in our neighbor's yard somewhere.

On 05/29, I called Roto-Rooter to change the Fill Valve and Flush stopper because it would not fill tank. They were prompt which is a plus. The repairman very quick look at the toilet and stated, "Yep it need to replace it." He says I might have some parts for it and started to get them. I said "Wait, How much this cost?" He says, "$300.00". I say, "WHAT?" I told him, "The only reason I called you because I recently had back surgery. No thank you, I'll wait until I can do it". He asked me, "What did you want to pay?" which tells me he inflated the cost. I said, "Thank you but no thank you." I would tell customers to "BEWARE OF THIS COMPANY".

I have tried to get service from Roto-Rooter 3 days in a row. The first time was in the evening, and they said they don't have any plumbers in the area, so they scheduled an appointment the next day which was fine. The next day rolled around and they called two times to say they were running behind. The third time they called, they said no one could come out. Now I'm pissed! So they said they would be there the next day between 10-2 and they call again this day to say they don't have any plumbers in the area. At this point I needed to cancel to find another plumber.

I called Roto-Rooter and complained of their predatory charging practices. The receptionist lady promised that somebody will call from their company in two hours to discuss with me on my "concerns" on the issue. Nobody ever called. On May 9, 2017, I again called the company and asked to send a plumber to fix bathtub leaky faucet naively thinking, that after I had complained of their enormous charging rate they will curb their appetite. My mistake.

Called Roto-Rooter in Adrian, Mi for clogged drain that I had put some celery leaves down the garbage disposal. Owner who scheduled appointment never gave me quote and when questioned Brian, the tech who came out, said he was told owner had given me quote. I should have asked for quote up front, tech said, "I hate when he doesn't give quote then I have to argue with the customer." Maybe if tech would give quote this would not be a problem. The tech was here long enough to charge 310.00 for hour and half. I told him to quit. I thought something was funny when he said there was the worst build up he ever saw. I had a new sink with pipes under sink put in last year. I am very careful what I put in garbage disposal and I clean my drains once a week with baking soda and salt and hot water.

Mike ** came out at night around 10pm. He told me he would have to make a small pin hole in the wall to fix outside faucet. He put a 10x10 cut in wall. I wish he would have told me instead of writing in the dark on a contract I didn't have a copy of and then charged me an extra $50 for parts. A bunch of lies. Call to complain and management was just as bad. Oh and he said, "We don't fix the hole, that's on you."

We called Roto Rooter because of its well established name in the business. A technician came to the house and without providing us with a diagnosis or an estimate proceeded to maintenance our plumbing without our authorization. He then presented us with a bill for $500. When the shop was contacted (Newburgh, NY Edward Lang), the owner Edward Lang was sarcastic, unprofessional, belittling and argumentative. We have had to try to settle our complaint with the corporate office due to the owner's inability to appropriately navigate the situation.

About two weeks ago, I called Roto Rooter because the main sewer line in a house that I own appeared to be blocked. (I diagnosed the problem, and my diagnosis was correct.) The RR tech arrived quickly, though he did not call in advance as I was told he would by the dispatcher. And he cleared the clog-- tree roots that had penetrated into the main sewer line. He worked for about an hour, and the charge was over $500! He informed me that he had no flexibility on the pricing, and that whether I wanted it or not, I would be charged for a video examination of my main sewer line at some point a few weeks from his repair. This is absolutely predatory pricing. All the worse since the tech gets under $100 for the job, despite having to provide his own van and all his own tools.

Roto-Rooter charged a huge fee and did not solve the problem. In addition, they quote an even bigger cost to jet out the main sewer drain. By all accounts, this is BS! I have since found out that Roto-Rooter is a very expensive company compared to others. Now I have to pay another plumber to come out and find/solve the issue. Based on their service and the fee charged, I don't recommend Roto-Rooter.

I had a man from Roto-Rooter come to my home today because my bathroom sink wouldn't drain. He spent 10 minutes getting equipment out of his truck and snaking the clogged drain. That's all 10 minutes. He charged me $467.69 to do this. This is Highway robbery. Had I known he was only having to do that I would never have signed the paper. I am an elderly, handicapped woman and your firm has taken advantage of me. I will certainly bring this exorbitant price to the attention of the Attorney General. This amount is ridiculous. I have already posted this information to all my friends and their friends in social media.

I've had to hire plumbers on three different occasions for work in my current home. They have all charged me $150/hr. I can rationalize that rate, even if I don't love paying it. Roto-Rooter, on the other hand, charged $485 to snake 20' of tub drain. (From estimate to clean-up the job took 40 minutes.) They wanted an additional $265 to snake a sink drain. When I protested the price, it dropped to $150. I declined to have that job done because I was feeling so ripped off. The charge was such a shock that I called the main office just to make sure that the plumber they sent out wasn't running some sort of hustle. When I stated that I usually pay $150 an hour, the person with whom I spoke said their hourly rates is $269. I told her it was weird then that I was charged $485 for 40 minutes of work, an effective rate of $647/hr... She then said that $485 was, in fact, their charge for a sewer line cleanout. My project did not involve a sewer line cleanout at all.

Friend (Single female customer) called RR for estimate on dishwater/sinkerator drainage problem. Serviceman provided estimate of $485 labor and $130 parts (?? All parts come with new sinkerator) if customer bought sinkerator (Cost $75) to replace bad sinkerator which serviceman said would fix drainage problem. I installed sinkerator for friend in less than an hour and new sinkerator did not fix dishwater drainage problem. Turns out bad drainage motor in dishwasher ($450 to replace, installment included). So serviceman wanted to charge $615 to install a customer-bought sinkerator that took me less than an hour to install and didn't fix problem. Total cost of non-plumber friend to fix problem: $525 for new sinkerator and new dishwasher. Roto-Rooter is a SCAM! Be aware and get more than one estimate from 2 different companies!

Once the appropriate service member arrived, around 6:30 p.m., the required work (replacing one of the master bath sink faucets) was swiftly and professionally completed by Bruce, Tech #**. Unfortunately, our scheduled appointment was for between 8:00 a.m. and 12:00 p.m. The first service member arrived at 1:30 p.m. and promptly informed me that he could not complete the required repairs and another service representative would need to be called. I had to constantly call the dispatch personnel to get updates on when or if another service tech was coming.

Flush Master in tank was taking 1 hour to fill tank full. They came and scrapped a little hard water deposit off in 10 minutes and charged my senior parent $250.00. I will leave as many reviews as I can to warn others about their dishonesty. Better call another company. Service was last week. I am very upset about this.

Short and to the point... Took off work TWICE to wait for Roto-Rooter. The first time slot was noon-4. They called after 5 pm and they were sorry but behind and would be there soon. They NEVER showed up. Called about 9 pm and offered to come out. We declined. Was given a $75 off coupon for them not showing. We set up another appt for a few days later; this one was for 8am-noon. They called after 10 am and said they were running late. They NEVER SHOWED UP!!! We called to get a status check at 1:30. They said their tech was running behind. How are you "running behind" if you're already an hour and 30 minutes late??? The customer service rep was VERY RUDE. She needs guests relations training... actually, she should be taken off the phones. Anyway, NEVER going with them again. Such a waste of time... and a waste of effort.

DO NOT GET SCAMMED BY ROTO-ROOTER. Wife at home with kid while husband was at work. On Thursday morning the technician arrived on time, said he couldn't get his rod all the way to the house so he called his field supervisor with a camera. Supervisor, Greg **, arrived promptly, ran the camera, looked at the sewer line from inside the house and said our problem was a collapsed/broken pipe at the house, quoted $5300 to replace with new cleanout at broken pipe. He said they cleaned out the tree roots and we could use the shower and toilets but not flush down the toilet paper due to potential clog on broken pipe. We were charged $429 to clean out the line, but if signed contract they wouldn't charge for rodding. We opted to call three other plumbers for quotes and pay the clean out fee.

I called Roto-Rooter and spoke with the local manager. He was polite, asked more questions to understand the situation and resolved the problem very quickly. He agreed that free assessment should be like that and refunded this fee. Based on his response I will likely use Roto-Rooter again, but still, would recommend you not to sign "free assessment" for the price of 269$.

Horrible, single women beware!!! This was June 2016, and I will never forget. The rude Snohomish county plumber made a big deal about some garbage in my well house. I don't have garbage pickup. Anyway, he said it would cost 1500! To replace a fitting. I got a second opinion it wasn't even the fitting. It ended costing me less than 300 from the other plumber. If I would have gone with Roto-rooter, I would have spent 1500! And not even fixed the problem!!!

Contacted Roto-Rooter because I saw so many ads. Thought they were reputable and fair. My mistake. I should have checked the reviews online. Problem: Clogged kitchen drain. Needed a snake to get in under the disposal. Should be a 15 mins job with the right tools. What happened: Called the Roto-Rooter 800 number. They were very polite but would not quote a price. Said the plumber will inspect and quote. That wasn't true. Because there was a price list for services. Plumber comes in on Fri afternoon. Takes a look and quotes $450 for the services. But will do it for $349 because he can give me a discount. Given that I have a party on Sat morning I decide to cough up the money. Ugh. I feel like I was robbed.

******* Published on other site: https://fresno.craigslist.org/lbs/6006288450.html *****

I had a water leak at home. The water below the sink in the first floor had leaked and came down to the ceiling. I called to Roto-Rooter. They were supposed to tell there is a charge for visiting of $115 which I wasn't aware of. A guy stopped by at door, still said nothing about a charge, looked where the leak was. He didn't touch pipe, he said there was no issue. He mentioned that there could be something above the ceiling the water is leaking and left my home. I got an invoice for $115. When I talked to manager about the invoice over phone, he said that's their policy not to tell the charge of $115 upfront, but needs to be paid. This I think is unacceptable.

Serviceman arrived at residence and asked what problems I was experiencing. I stated bathroom and kitchen were backing up. He then quoted 250.00 and what method of payment I had for services. He unclogged bathroom and then said he couldn't clean the complete sewer line because of roots and showed me bathroom was now draining. He said he would bring invoice to me to pay and sign. I asked about kitchen and he stated it should be working. I said I wanted kitchen checked. He told me it was a separate charge and he had cleared sewer and kitchen should be working. He then checked kitchen sink and found it was clogged and unclogged drain line and charged 110.00 extra. I am disappointed with lack of clarity for charges and attention to services that were asked for.

We have a main line clog. We had a couple other plumbers look at it and let us know what needed to be done. The other plumbers were very busy and let us know that Roto-Rooter could probably get to it faster. So we called Roto-Rooter. They showed up said that they could not fix the problem because we do not have a main cleanout and that the toilet was not an option. Other plumbers explained that toilet may be an option and told us where a clean out could easily be cut.

We called because our laundry room and garage were flooding. We had called 2 years ago with the same problem and spent a lot of money then. We paid 235 for the services (on Saturday) and we should have denied paying upfront this time because they did not have the camera to see what was causing it. It was an incomplete service. They then said they would call back on Monday to come out. I heard nothing all week and called the following Saturday. I should not have to hunt anyone down to finish a service we paid for. When I spoke with them on Saturday I was told I would get a call as soon as we hung up from someone who will come out that day. We hung up and I received no phone call all day.

The technician was ok, installed the pump. But upon completion when he gave us the final total for work done, I was not happy. How are you gonna charge $505.00 for labor, when the parts costs 269.00, almost double for labor than what the part cost. I feel they should have told us the cost of labor before he started. I've had this work done before from a plumber and never paid this much. I will not use them again. Their labor cost are outrageous, I feel like I was robbed.

The service person was 3 hours late. I lost 4 hours of pay for leaving work. Upon his arrival and explaining the problem the trap plunger was stuck in the drain line, he explains that the only way to get the plunger out is to dig up the basement floor. At that point I told him to leave. I went to the local rental store and rented a snake for $80.00. It took less than thirty seconds to pull the plunger out of the sewer line. I can't believe that they are able to stay in business. They are totally untrained and not at all customer friendly.

I called Roto-Rooter on Sunday January 15, 2016 for a clogged drain line, as I was unable to drain the bathtub or flush the toilet. When I called I explained to them what the problem was and requested an estimated quote. The Roto-Rooter agent informed me that the technician would provide a quote after he assessed the issue. The technician arrived, assessed the problem and told me that he would snake the main drain from the street to the house for $265.00. I allowed him to proceed.

I had a very bad experience with Roto Rooter. I had a leaking pipe in the ceiling. They came and fixed the leak. Then the problem started. They told me that since they fixed the leak, they had the service my heating system. Charging close to $6000.00. After they "serviced" my system, part of the house had no heat. I called them and they said it was the thermostat. They requested additional payment to install a thermostat. After I complained they installed the thermostat free of charge but still part of the house has no heat. I called them again now they said is the pump. Until now 4 months later my heating system is not working properly. Please avoid this Queens NY based company. Poor service, expensive and they don't know what they are doing.

Incompetent staff, exorbitant prices! The guys came yesterday, left the job unfinished, informed us not to use the water, toilets, bathrooms, could not find the problem. Bunch of incompetent staff, including the scheduler who could not respond to an emergency situation in 2 days. All they needed was to come with a plumber but they did not. We have to suffer the consequences.

We had Roto Rooter come to find out why our toilet wasn't flushing. A tech came out (he was late). He told us nothing was wrong, we needed a new toilet. We put one in and the problem still existed. We called them to come back. AGAIN they were late. The tech was there for three hours and had no idea what the problem was. He called three of his co workers and then called the Master Plumber of Roto Rooter. No one knew what the problem was. After he played around with our toilet he did something that caused our second bathroom from working. Leaving us with no plumbing!

ROTO-ROOTER are top-class RIP-OFF artists. Charged $308.00 for sump that costs $128.41 retail. Their own wholesale price must be much lower. INV # ** of Jan 4, 2017. SERVICED BY DANIEL **. THIS IS MORE THAN A RIP-OFF. This is GREED UNLIMITED. Zoeller 53-0002, Model N53 Mighty-Mate Cast Iron Effluent Pump .3 HP, 115v, 1 Phase, Manual, 1-1/2 Inch Discharge, 9 ft. Cord $128.41.

Upon calling RotoRooter.com they call right back at my home in 30 minutes. Peter the tech very respectful. Explain everything step by step. A gentlemen. His tech #**. Don't find this kind of person these days. Knew his stuff. Told me not to worry, "Our team will take care of the mess." Thank you RotoRooter.com.

Guy came out, moved the toilet to put snake down to unblock pipe, when he could of done it from the outlet outside which I had to show him where it was. It was Dec 25, 2016, could of waited, cost me 513 dollars. I feel ripped off.

Called for water leak detect. The guy kept listening over the same area for an hour. Never went outside to listen for leaks in ground. $125.00 and did not find the leak. Totally incompetent and very unprofessional. Called American leak detection, the guy found the leak outside in 10 min.

We had one clogged toilet. We were given a ballpark range, totally off! This included their expensive product, 1 gallon of pipe shield. He actually poured it down our kitchen sink without asking and then charged us $57.73 for a gallon of this caustic fluid! He actually said it was grain based! We are very disappointed. Buyer beware and fingers crossed we can get back at least the money for a lie!

I had this company Roto-Rooter do 3 things, change a shut off valve on a toilet, tighten down the back of a toilet, and replace 4 small PVC pipes all connected together in a basement. It took 2 hours for all. This job cost me $800.00. I called the company back to complain about the price and a manager was supposed to call me back and never did. Never again with this company. Total rip-off!

Recent water main replacements in my area have resulted in debris blocking some pipes in my old house (109 years). There was also an old galvanized steel pipe from the meter that burst under the house; Roto-Rooter fixed that successfully but it was not cheap; a 2-foot pipe in less than 3 hours was $1275. A technician came out to survey the blocked pipe did a diligent analysis, charging me $254 for estimate of $16,000. There was no breakdown of labor of parts. A phone visit to his boss got it down to $13,000. This to go in the drywall And replace 2 risers? Am using another local plumber, far more civilized, for a ball park range 2,500-3,500. 'Nuff said.

When Roto Rooter arrived, I was not given an estimate immediately, but he asked me the problem. I said it was backing up in my kitchen sink, and now the dish washer is not draining. Okay, so he said he would go on the roof, asked me if the vent or trap was on the roof, I said yes, {he should have had an idea of this}. Well, the snake did not do it. Now he comes in and gives me an estimate of 1,865.50 for the job, He said he has to jet it out from the main water line. Asked if I knew where it was, I said no. By the way he had put a camera down, and had already dug up what he found out was an add-on line for the toilet in my garage. The snaking he had done nearly tore the roof up. Very noisy. So, now he finds the main line and jets it out. Yes, there was debris in the line. Yes he worked for 8.50 hours, but, I still cannot justify the amount I paid, since the bill was not itemized.

I made an appointment with Roto-Rooter several times on 11/29 2016 and they confirmed my appointment. I called back to confirm my appt with Roto-Rooter for the second time on the following day. I continued to confirm our appointment and they called me at my home phone. They made an appointment with my home at ** for 12 noon on November 30, 2016. They confirmed this appointment with me and said they will call me at 12 noon before they come to **. I called them at 1 pm same day, 11/30 2016. They said they will be at my home to fix the problem this day. They never came. I spoke to Thiomas and said "where are you." He said "I will be at your home in 30 minutes." I waited outside and for almost hours in the pouring rain.

We have a house my grandfather built in 1952. We were put on the sewer system in 1979 when it was finally available in our area. Back in 2003 I had a major drain backup due to tree roots penetrating the cast iron drain. I called Roto-Rooter to come out since that was the only company that could run a drain snake, the 350' needed to clear out the roots and the drain.

DO NOT USE THIS COMPANY. This is a review of the company Roto-Rooter and its dishonest and/or incompetent scheduling. The company rescheduled twice. I had an appointment scheduled 2 days in advance. They called 30 minutes before the plumber was scheduled to arrive to cancel. This happened TWICE! The first time this happened, they said "the plumber is on his way, just stuck in traffic," then called me 2 hours later to cancel. They may be cheaper than the competition but they are completely unreliable. I am not surprised that their rating on this ConsumerAffairs website is 1 star. I rarely give reviews online, good or bad. But in this case I felt it was necessary to warn consumers.

My gas hot water tank stopped working. I called Roto-Rooter company. The lady was nice and offered 40 dollar free checkup on the tank by service man. When he showed up, looked at it, said my thermal coupler went bad. It won't stay light to start the burner under the tank. I didn't know exactly the work involve. He quoted me 286 dollars. I had a coupon for 20 dollars off from their website. He made me pay 276 dollars. The thermal coupler part cost 10 dollars and I Googled how to do it. I could've done it myself compared to like changing car oil yourself. I got ripped off. Hope someone reads this try another company or attempts it themselves from Youtube.

Not warned about $39 trip charge. Called about a problem drain from bathroom sink. Ad says an estimate is given first. Tech arrived promptly enough but his quote was almost $200. I declined. Got charged a trip fee even though I was never warned.

I had a sump pump issue. My sump pump light was on and water was coming up through my basement floors. I called Mr Rooter they said that they could not get to me until the next day. I waited and of course they were a hour or so later than what they told me. Some puny little guy came knocking on the door with small cuts on his hand. I open the door and showed him the problem. He was like whoa, whoa, what the? I looked at him kind of crazy. He proceeded to tell me that my sump pump was rigged and that it would cost me 1500 to fix. Me being desperate said, "Okay do you have a payment plan?" He said, "Yes but we have to run your credit and get you approved". Thank God it declined. I never needed my sub pump fixed. It just needed to be reset by pushing the button which turned the light off and caused all the water to go down. Mr Rooter you all should be ashamed of yourself. I am hoping you all are stopped and dealt with for your falsehood.

Basement shower drain was not draining. The first tech Roto-Rooter sent was totally incompetent and the drain was worse after he said it was unplugged. Charge was $318.00 for about 50 minutes of his working time. He gave me a warranty for the work. Next day: They sent out two techs to correct the problem. Of course there would be more charges for this work. They snaked the drain line and this did not fix the problem. Now we have to put a camera in the drain to see what is going on. Another charge. Finally they used water under pressure to dislodge the build up. They damaged my steps moving their equipment into the basement. The water hose used was dirty and black in color, which left black marks on my hardwood floors. They did not clean up after finishing the job. Two men for almost 3 hours. This is a total of less than 7 man hours. My total bill was $1,769.00. I have filed a complaint with the local company out of Livonia, Michigan.

This Roto-Rooter is scam! I am formal employee at this company who are based on commissions. They make technicians to go out and sell as much as they can to make money. The company is based on sewer repair which they make technicians to make big deal out of homeowners, especially those elderly people. I worked at this freaking company for 11 years and I was making 150k plus a year but after a injury I had I found out you are just a number.

Our sump pump started leaking so I called our local Roto-Rooter company, they responded quickly but send a plumber who had never replaced a sump pump. While a perfectly pleasant gentleman, the repair was beyond his skill set. After he left, the new motor kept running all night and into the next day. I opened the lid and the new pump looks like it is faulty as it is spewing water and does not appear to have a float to measure the volume of water in pit. Then I agreed to have their abatement people soak up the wet carpet and they asked for $1,000 for an area that if it was in a square would be 3x3. I agreed to have them vacuum up the wet carpet and for $500, they arrived 3 hours after promised, never called to explain and the technician spent 15 minutes and the carpet is still wet.

DO NOT USE THEM! After being quoted one price I was charged more than $100 more. I called and got the quote originally then confirmed the price when I called again to set up the appointment. When I called for an explanation I was told "it is what it is" and that somehow it was my fault for not understanding. Besides, it was probably someone new who gave me that price (twice somehow) and they didn't know any better (as if that is somehow my fault). Oh, and that baffle they broke, that was because it was old and decaying so have fun fixing that one on your own dime too. What a crap company with ZERO customer service. Use one of the local companies that won't screw you. If you do use them get everything in writing. Their word means nothing...

I had a problem with a leak under the kitchen sink. It was somewhat urgent and I called different places and Roto-Rooter responded in a timely manner. They gave me a time and were even earlier than the estimated time. Patrick ** showed up promptly. He diagnosed the problem, told me I need a new faucet and waited for me to go buy the faucet. When he started installing the new faucet he told me there was another problem with the hose from the main water supply. He took it upon himself to call the company and drive to the store for the needed part. In 30 minutes he finished the job. He was professional, honest, capable. If I have any issues in the future, I will call Roto-Rooter and specifically ask for Patrick.

Would not give me a ballpark quote and 15 minutes just snaked two drains and the bill was $289. And snaked so heavy that they knocked off the plaster in the ceiling downstairs directly under the sink. And then said it was not their fault... Very disappointed and will tell all of my neighbors and have it on my e-mail. Call a plumber, cheaper...

The person whom they sent out was angry, threatening, stupid, stinky, dirty & ** up my bathroom. My husband told him to get out & the guy said he was from ** El Salvador & ** people are afraid to fight where upon my husband beat the ** out of him. ** Roto-Rooter & ** El Salvador.

Not pleased with RR!! They replaced a connection from my copper waterline to the pvc coming from the road last year, and the connection has already failed. I dug it up myself to find water shooting out of the connection. They were not willing to offer me any kind of discount to come back out and fix it again even though a RR technician told me that the connection should not have failed so quickly. Honestly, I am not sure I would want them to come back even if they would do it for free because I do not trust the quality of their work!

Wrong Company.

On 07/03 I had a family 4th of July BBQ. Right before my family arrived we noticed our toilet in the downstairs basement was leaking water on the floor. I went ahead and called the company that I was referred to, however that company was closed so I googled and came upon Roto-Rooter. In desperate need I called them and they advised they was available to come out within an hour or two. I was thrilled (Worst mistake of my life). Anyway they came out within 2hrs as stated. The guy came and immediately advised that we cannot run the water or flush the toilet which was hard to do when you have people at your home but we obliged. He was there for at least 2hr or more and explained that it was a blade stuck in the pipe. After awhile he left and charged us over $500 to do absolutely do nothing. He then advised me that it will cover the back up again and call back if it happens.

My almost 80 year old parents had a clogged sink that was backing up into their bathtub. Guy came out and unclogged the sink the first day for $242. Sink was fine. Told them his boss would have to come back the next day. The next day, the boss would not give them a quote and told them he would have to run a camera down the line. Charged them an additional $2,500 saying he "hydro blasted" the line - what a scam! They were there for less than 3 hours combined for the two different visits. That's approx. $914 an hour!!! These guys are crooks.

Had a clogged drain on the 4th of July. In desperate need of a plumber I contacted Roto-Rooter to unclog the drain due to they were the only ones who could come that day because it was a holiday. So we hired them to unclog the main drain because water was backing up onto the floor. They charged us $568 to do this.

I was extremely disappointed with the company this time around. I needed a flapper and a flusher replaced from the toilet. I asked the price over the phone several times, but they said they would only quote it in person. I was quoted $275 for the service when the plumber came into the house. Then, I called the company back to verify it and they said the cost was $350 for the service and that I was getting a fair discount. (Were they kidding me?) They must think the consumer are a bunch of fools to quote something that high! I checked on Home Depot and I could buy 2 brand new toilets for the price, plus extra replacing parts with this price tag. This is something simple that I could do it myself, but I had a spinal cord surgery and am unable to do it at the moment.

We had a leak in our bathroom shower a week ago. We had an appointment in the morning. They never showed up. We had to call them several times to which they stated, "You're the next call." By 9:00 p.m. still no service. Finally they called us to reschedule for Saturday. They got here and said, "Yes it is the same problem. But I didn't bring the part and the store that has is closed on the weekends". In actuality it's only on Sundays so he said, "We will return on Monday between 10:00 a.m. and noon." Well here we are past noon waiting and still no plumber, but they did say we were next in line.

Looked online and they were running $99 dollar special but I guess that not same price for a two family house. It's a bathroom sink. The worker said it was $129. He was there for all of ten minutes. I could have my arteries clear for less, final cost $180. Watch these guys. They are rip off artist. Never again. The guy that came was rude.

First of all, I have to give my information thrice in order for the dispatcher properly record it. The original dispatcher took down wrong address and then accidentally delete the information I gave. By far the most unprofessional company I've ever dealt with. Called to set up emergency service at my place shortly after 5 pm, was told they could get a technician out to me between 5:45-9:45 PM. I've waited for 2-3 hours and didn't get a call. Then finally I got a call from another dispatcher that their plumber get stuck in a customer and won't be able to come. It's common sense why customers are searching for 24x7 same day support. It's because they're desperately need help. If you guys need help on plumbing, I would not recommend this company. Please call Len The Plumber. They're more dependable than this Roto-Rooter.

My septic tank was overflowing into my basement on a Saturday so I called Roto-Rooter to come pump it out. I received a return call from a private number stating that they could get somebody to my house Sunday at the latest and that I would be receiving another call when somebody was on their way. Monday at 6 pm I still hadn't heard anything from them and had no contact information to follow up with whoever it was that I spoke to. I will never use this company and I will never recommend them after waiting by my phone for 3 days while my septic waste was continuing to back up into my basement. Terrible business practices...

I had a terrible experience with this company. Company is an expert at scamming their customers. They make promises they can't keep, saying that insurance will cover everything, and then send you a huge bill at the end. And if you don't pay, they will take you to court. I was absolutely disgusted by this scam. They took me to the court and even Judge could see that this is scam. They lost the case. Please, don't trust this company, don't call them and tell all of your family and friends to stay as far as possible away from this terrible, unreliable company. Even one (1) star is a lot for this company.

Roto-rooter came to my house. I was released from the hospital the same day. They told my wife before he started, that it would be $150 to the street or/and $150 to the house. Since I was bed-ridden, she to keep everyone about said both. He proceeded to the sewer to Roto-rooter the main drain towards the street. He still charged me $350.00 plus a drain cleaner for $40.00. Total bill $404.78. Now that I'm capable of seeing and walking I called Roto rooter for a chance to explain their pricing. She said Manager would call in 2 hours. It's been three days and no courtesy call. We have Cary Plumbing, Michael & Son's in our development of 1500 homes. I will be calling their offices for quotes on same work for a quote to everyone informed.

Resolved thanks to Eric. Satisfied with the result.

I called Roto-Rooter for a garbage disposal replacement at 11:30 A.M. They gave me a 4-hour window but never made it. Instead, they started calling me every two hours until 7:30 P.M. saying that they were running late and would see if they could free a plumber to come late at night. I was fed up and cancelled the appointment because they wasted my day and I could have easily had someone else do the job early that day. Looks like their good reviews come from friends and family members, not real consumers. Will never call them again!

I had someone from Roto-Rooter come over to my house to check the water leakage. He looks at the problem and gives his quote. I tell him I will get back after talking to my husband. He started forcing me to come with him to buy the equipment and let him complete the installation. He scared me as I was alone at home and he started yelling why am I screwing his time if I don't want him to complete the installation. Then I tell him to leave my house and he still kept yelling while leaving. I call Roto-Rooter to complain about him but they hang up on me twice. Please DO NOT get service from Roto Rooter! I never write reviews online but the experience which I had made me write this review so people can be aware of what these people do to their customers.

Called Roto-Rooter to clear my main line (plugged). They cleared it, charged me $300 and stamped on the bill is "31 Guarantee". 20 days later, the main line is plugged, so I called Roto-Rooter to come out again. They clear it and try to stick me with a bill for another $300. According to the idiot manager, the stuck main line was "abusive"... they found a lot of toilet paper in there. Well, not **. Of course there are a lot, the line is plugged. The guarantee isn't worth the paper is written on. Use a competitor... there are lots of competitors. I'll never use these tricksters again.

I called Roto-Rooter because I needed a line cleaned out that drains my washing machine and kitchen sink. When the technician got here, I explained what was happening and showed him where the line was, and where it ran outside of the house. He told me he could take care of the problem for $511. I was in shock. $511 for a simple job of cleaning out a line? He must of seen the look on my face, because he immediately dropped the price to $350. I still thought that was too expensive and told them that unless we can do this for less, I'm not doing it. Ultimately I let him leave. I felt that I would have been getting ripped off if I let them do the work. The whole thing had a sleazy feel to it.

After hearing some water bubbling in the walls near the hot water heater (which was brand new), I decided to call Roto-Rooter. I asked if there would be a charge if someone comes out to examine what I was talking about. The guy over the phone told me there wouldn't be a charge at least three times. That made my day, because I just wanted to get a professional opinion. The technician came out the next day, and told me that it was suppose to sound like that, also, told me I don't need an expansion on my brand new water heater, he told me my piping was not right, that didn't have anything to do with what I wanted him to listen to.

I had a drain backing up into my house. When service person arrived I explained the problem. He looks at the kitchen sink and is confused because there is no standing water in the sink. I have to explain that it isn't the sink, it is somewhere in the line because it leaks sewer into the house when running the dishwasher or washer and that it is also backed up in the garage by the water heater. He goes to the garage and stands and stares at the drain and says "huh." Goes and looks at the water in the house. Well he says "I don't really know what to do since no water is in the sink." I explained again that three years ago the same thing happened and they snaked the drains and did something to the vent on the roof. "Oh ok I can get on the roof and try that."

I experienced flooding in my basement on May 30, 2016 due to my toilet & drain overflowing. I immediately called Roto Rooter and they said someone would be out within a few hours. Upon arrival of the plumbing contractor he accessed the problem and gave me two quotes. The first quote was $180 to unclog pipe from the street, the second quote was $300 to unclog from inside my house. Well needless to say the contractor couldn't unclog my pipe from the street so he had to unclog from inside my basement.

Our toilet on the main floor had water leaking out the bottom on 10/11/2015 and we called Roto Rooter. A guy came and removed the toilet and stated it was not sealed properly. He cleaned the area and reinstalled the toilet charging us 306 dollars. When using the toilet we felt it move forward. Concerned we called Roto Rooter again and requested one more check out. Another guy came and checked the toilet and stating everything was good. On 5/22/2016 I went to the bathroom in the basement and saw ceiling damage and mold, the light in the bathroom and show head are also damaged. We noticed the wood around the bathroom that Roto Rooter repaired in Oct 2015 was wet. We call Roto Rooter immediately. The third person from Roto Rooter came. We showed him the toilet and the damage downstairs bathroom.

I needed a clogged drain fixed and some work done on a basement stationary tub faucet and outdoor faucet. I had contacted the Cincinnati Roto Rooters to do it because Angie’s List gave them an A Rating. I asked on the phone if they could send licensed plumbers who could handle all of the work, and they assured me that they would. Technician arrival window was 8 AM – noon, and he arrived just at noon. After discussing on the phone the items I wanted in addition to fixing the clogged drain, I arrived home around 3 PM to find that the technician was parked in the driveway assembling a new faucet assembly for the stationary tub. I asked him if he was a licensed plumber and he said yes, he was operating under Roto Rooter's license. I should have asked him to leave and return with a licensed plumber.

I was told I would be given a free estimate. When I decided I didn't want to follow through with the work I received a call from the owner. He told me if I didn't give them 300 dollars he would fire the technician. I told them I didn't have that right now. The owner told me to give them my watch and driver's license. Completely awful. The owner's name is Gary Jeffers in Atlanta. Never use them. I just hope the technician didn't get fired for something he had no control over. Truly despicable business practices.

On 5/10/16, I requested service from Roto-Rooter to determine the source of a drip at my kitchen sink. I was given an estimate to replace my kitchen sink basket strainer and seal dishwasher "tailpiece". I then gave the service man a coupon obtained online to help offset my costs. In addition, the parts he suggested I needed, I already had on hand from the original sink installation. The parts came with the original sink I purchased two years ago. The basket strainer and pipe were still in its original package, never opened.

A bunch of thieves. Very dishonest in their dealings. Will never recommend them to any human being on this planet called earth! Never!

When I was one block from the location of my home, I asked the Roto-Rooter worker to please service the job as he was supposed to do three hours before. Yet he said "Sorry, I'm not turning back." I asked for his name and he refused. I then complain and they back up their lowlife workers who have no respect for showing up to work on time and even for doing the job. Do not ever support them.

I called for service, described what I needed done. I was very clear as to what I needed. When the technician arrived he told me was not allowed to enter a crawl space. THIS COMPANY TOTALLY WASTED MY TIME. I WILL NEVER CALL THEM AGAIN. I have used them before and was not that happy with outcome and yet I called them again. They are overpriced as well.

The plumber fixed the leak but it cost over 500.00. I was not charged by the hour which is odd. It only took an hour and a half and I cut most of the plaster board.