Benjamin Franklin Plumbing

Benjamin Franklin Plumbing Reviews

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Overall Rating1.6 out of 5
See all 23 reviews

About Benjamin Franklin Plumbing

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    Pros & Cons


    • On Time Guarantee
    • Local, professional plumbers
    • 100% Satisfaction Guarantee


    • Not available in all states

    Bottom Line

    Benjamin Franklin Plumbing is a nationwide company that employs local plumbers. While not available in all states, the company has made a name for itself with its two famous guarantees.

    What is Benjamin Franklin Plumbing?

    Benjamin Franklin Plumbing is a nationwide plumbing company with independently owned and operated locations. The company works to hire local plumbers who are familiar with the most common plumbing needs in the area.

    Although services and other features vary by location, every Benjamin Franklin Plumbing location has two guarantees. First is the “On Time Guarantee.” For every minute the plumber is late, Benjamin Franklin pays $5, up to a total of $300. They also offer a 100% Satisfaction Guarantee for two years. The guarantee covers materials, labor and craftsmanship.

    Benjamin Franklin Plumbing services

    Benjamin Franklin Plumbing is able to repair, install and maintain a variety of home systems:

    • Water conditioning
    • Faucets
    • Tubs and showers
    • Drains and drain cleaning
    • Water heaters
    • Pumps
    • Toilets
    • Pipes and sewers
    • Sinks

    Your local Benjamin Franklin Plumbing location can answer more questions regarding the specific services they offer.

    Benjamin Franklin Plumbing FAQ

    How much do Benjamin Franklin Plumbing services cost?

    Costs vary by location and service. Ask your nearby location for a Benjamin Franklin plumbing price sheet for a full list of costs and services.

    Does Benjamin Franklin Plumbing offer emergency services?

    Yes. Benjamin Franklin Plumbing offers emergency repairs and installations 24/7.

    Is Benjamin Franklin Plumbing available in my area?

    You can search by ZIP code for Benjamin Franklin Plumbing services on the company’s website.

    Can I trust the plumbers employed by Benjamin Franklin Plumbing?

    While we can’t guarantee every experience, the plumbers employed by Benjamin Franklin Plumbing regularly take continuing education courses, undergo drug testing and are recruited based on friendliness, courtesy and cleanliness.

    Does the company offer any discounts?

    Yes. You can find Benjamin Franklin Plumbing coupons and other discounts on the company website.

    Do we recommend Benjamin Franklin Plumbing?

    We recommend Benjamin Franklin Plumbing. They are a reliable nationwide company but still have a friendly, local presence. Their plumbers are well equipped to take on a variety of plumbing issues. The company’s Satisfaction Guarantee and On Time Guarantee also sweeten the deal. Finally, their emergency services mean you can get the help you need when you need it.

    Benjamin Franklin Plumbing Reviews

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    Page 1 Reviews 0 - 10
    Installation & SetupPrice

    Reviewed Oct. 1, 2023

    Had an emergency pipe burst and 5 other plumbers couldn't come out until Monday (it was Saturday). Thankfully Benjamin Franklin could come out. They told me it would be a $99 consulting fee and that was fine. What I didn't expect was their tiered rip off structured I needed an access panel cut to a broken pipe and a couple shut off valves installed. I ended up paying $642 for literally 20 minutes of work and he didn't even hook up the pipes to the faucet because that would have cost another $200. To install a faucet would have cost almost $1200. I am buying my own and having a local company install it. No chance they were getting another cent from me. Live and learn.

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    Installation & SetupPrice

    Reviewed Sept. 4, 2023

    We could not get a clear idea of the charge for installing a new garbage disposal. The office said a technician would look at the job for $189; but that amount would be credited right back for the installation that he could do when he was here. We had bought the exact disposal, cleaned the area, provided a mat and microfibers. He said charge would be $362. What we bought the garbage disposal?? The repairman said if they had bought it with them it would be $680. The new disposal cost us $110-their charge for the same disposal was $250, according to the gentleman they sent. We would have cancelled their installation, but they would have charged us $189. For the trip. Benjamin Franklin doesn’t charge by the hour-but by the job-which they can’t quote you till they come to do the job. We felt we would like to help others. Avoid this lack of transparency!!!

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      Reviewed July 12, 2023

      We had a clogged toilet that I suspected a child flushed something In. Only plumber that could come out was Benjamin Franklin. I took the chance and I regret it. Took them forever and they charged us $659 to snake our drain. I would not recommend this company to anyone.

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      Reviewed July 1, 2023

      Brad came over and gave us dire warnings about a leaky drain pipe behind a wall in the basement. He talked about getting mitigation in. He said it would take a day to repair and cost $3300.00. Two guys came the next day and fixed it all in 2 hours. They did a good job, but Benjamin Franklin Plumbing is a total rip off!

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      Reviewed June 1, 2023

      Benjamin Franklin Plumbing
      Subject: dba: Mr. Sparky, servicing Mount Gilead, Murrells Inlet, SC.

      Job# ** emergency service.

      May 26, 2023 at 6pm, Dwayne Hamilton from Mr. Sparky performed an excellent repair on our 35-year-old Delta faucet stem. He majestically rebuilt the valve stem resulting in providing hot water to the master bedroom jacuzzi tub... This old stem blew out flowing - blowing water throughout the bathroom for several minutes before I could find the main water off valve!!! Thank you Dwayne !!!

      Danny **

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      Customer ServiceInstallation & SetupPriceStaff

      Reviewed May 1, 2023

      I had a leaking T&P value in my water heater. I called Benjamin Franklin Plumbing for help, because their contact information was on the water heater. Mike ** came and suggested that I replace the whole water heater as it is already 10 years old. He said the tank can fail anytime and can cause flooding in my house. He said he will be able to take care of it the same day and will be installed to the city code. He initially gave me a quote of around 4,000 dollars. I told him it is too much and then he spoke with someone and lowered the price to $2,500.81. He said he need 25% upfront to get the process started. I gave him $645 as deposit. After Mike left, I did a quick research and found out the amount mentioned to be was way too much as compared to others.

      I called Benjamin Franklin back and told them it was too much and I don't want to change the water heater with them and asked them to refund my deposit. Mike ** told me that the deposit is nonrefundable. I was in shock. He never mentioned anything about it. He just had me signed on the iPad. He said, "You signed the document;" I told him there was nothing mentioned or shown about nonrefundable. He said, "Well you signed the document so either you forfeit the deposit or continue with the replacement." Since $645 is lots of money, I agreed to proceed. Installation was completed. My city inspector came to inspect and told me that the water heater supposed to have automatic shut off value installed in it as that is the city code. He failed the inspection and told me Benjamin Franklin is fully aware of this requirement.

      I called them back and they said that they will come to discuss this. Just now Mike ** came and told me that he was not aware of this requirement and asking me to pay $691 to add the shutoff valve. I checked for the valve and it costs only $161 dollars. I told him I am never going to fall for his trick and asked him to leave my house. If there was an option to give zero star, I would I have given. I will never every recommend Benjamin Franklin to anyone.

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      Installation & SetupStaff

      Reviewed Feb. 10, 2023

      The company came to check out a water heater. They installed a new water heater, piping and all the necessary parts. Elijah and Kaden worked together well and had the job done in about 3 hours. They explained everything in full including future visits. They made it a pleasant experience. I will definitely be recommending your company to friends and neighbors.

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      Installation & SetupCoveragePriceStaff

      Reviewed Jan. 26, 2023

      In 2019 got a new sewage pipe line installed at my property, they did not connected the pipe line to the main bathroom of the house, all the black water and feces were coming down to the crawl space where it was located underneath of a protective plastic covering left by the restoration services company, paid in a form of a loan 24000 thousand dollars for the job. And all the cleaning done at the site was lost, that alone cost over 13000. They charge over 8000 for a incomplete job. And left the mess so I would take care of it. When call to fix the problem they would not take care of it, because I had installed a basement pump connected to the new sewage pipe to help with any flooding that may have occurred for all the smells we were getting out of there. We did not know what was going on because it was underneath of the plastic covering.

      They try to come Year later on April 2020, as everyone knows in the middle of the pandemic I was not working nor have receive unemployment yet, and this is a very expensive company, I feared that for checking alone they would have charge me, and I was in no position to pay for any more repairs, so I cancel the visit. Now they said since I installed a pump. That voids the warranty on the job. A job they never finish!. And said they were “stepping back out of this based on the fact that I canceled their visit in April 2020. And I got the pump installed. If I knew what was going on I would let them take care of it. But I didn’t know, I trusted in this people and they failed us horrendously. I just find out on the second week of January 2023, when I sent another guy to check for a unrelated matter at the crawl space. Terrible company to do business with.

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      Reviewed Dec. 22, 2022

      I had a washer drain that was plugged up from paper accidentally getting into the washer. It was a weekend night and I can’t do without a washer for more than a few days. As soon as the guy gets here he asked me to sign a waiver so they have no responsibility if anything goes wrong. He kept saying over and over how old my house was and that he didn’t want to spend much time trying to clear the drain. When he was done he then told me that they normally give a 30 guarantee on their work but since my house is old he can’t do that. My house was built in the late 60s and has been completely renovated. He then charged me 364 dollars to clear a drain he doesn’t want to take any responsibility for. They then sent me a link wanting a good review. Sorry I take no responsibility for the crappy work Steve did and his smart attitude.

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      Customer ServiceInstallation & SetupPunctuality & Speed

      Reviewed Oct. 6, 2022

      The plumber, Sean, arrived at my house on time. The issue was a water leak in my garage originating from an Omni cartridge filter housing and water pipe connections positioned at the plumbing entry point by the garage door. The leak is dripping and spraying causing damage to the wall and baseboards. Additionally, a large continuous pool of water is accumulating on the floor. The plumber suggested that I purchase a new water filter apparatus and then cut the two connection pipes and solder in the new water filter unit. The plumber then charged me $80.00 for the service call and left.

      As the plumber left, I realized that this plumber did not solve any problem as my water was still leaking and damage was continuing. The plumber did not offer any solutions with the exception of a $6000.00 home water filtration system or for me to try and find the same unit at a store or online. Of course, if I were to be successful finding the water filter assembly, I would still need to contact a plumber again to install it. This service call lasted only a few minutes.

      Why did this plumber not just bypass or remove the damaged $25.00 water filter assembly? Why did this plumber not stop the leak? He did absolutely nothing except collect payment and left me in the same position as I was before contacting Ben Franklin Plumbing. I am now attempting to find another plumber to fix the leak!

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        Benjamin Franklin Plumbing Company Information

        Company Name:
        Benjamin Franklin Plumbing