Benjamin Franklin Plumbing Reviews

Called to have roots cleaned from toilet line. Man arrived on time and did a very thorough job snaking out the roots in the line. He mentioned the flange was cracked and he was told that the flange has been cracked for some time now, with no issues so we haven't replaced it yet. After he reinstalled the toilet and left we soon began to notice there was water leaking out from under the toilet. we called them to correct the issue and a new person came, also commenting on the cracked flange. When we told him it's been like that for many months without issue he insisted the crack was why there was water leaking. We said it didn't leak before his man came and perhaps reinstalled the toilet incorrectly or over-tightening the bolts causing further cracking to occur. Nevertheless, the flange had to be replaced at a VERY high cost of $600.

I was totally pleased with this company. I had a blockage in the sewer line and they came out within the hour and spent time diagnosing the problem. They spent an hour trying to snake it and told me it needed specialized equipment. Although they told me they could do it the next morning they advised me to call Roto rooter because they were sure they could come out immediately and it was their specialty. I was prepared to pay them for the 2 1/2 hours they worked on the problem, they told me there was no charge at all. Roto rooter is on the way now and I would never call anyone but Benjamin Franklin Plumbing for any future need. Plus, although I had water all over the floor from the backup they left the house cleaner than it was before. They were honest, dependable, clean, knowledgable and friendly.

Stay far away from this company. They almost costed me over $5000 for a very big plumber mistake. Plumber Aaron insisted that both meters by the road were mine and that it’s showing that I have a leak. I’m trying to tell him that one is mine the other is my next door neighbor. He still saying no they’re both mine. He comes in with the leak detection device then says oh yeah the leak is coming from under my bathroom vanity. He said he would have to come back the following week with a jackhammer.

Ben Franklin just completed a project in my home. The mess that was left behind was appalling. I tried contacting a number of people with the company to no avail. To read their code of ethics on their website I expected more. Their code of ethics isn't worth the paper it's written on. Terrible company!!!! Be aware... I would have given a zero if I could.

Very disappointed with my experience with Benjamin Franklin Plumbing. They initially went to the wrong house and apparently pumped the neighbor’s septic before finally making it to my property. Once there, they dug multiple holes in my yard trying to locate the septic tank and still couldn’t find it. I was then told I had a cast iron septic line with a sagging section going to the tank and was quoted over $30,000 to replace it. The estimate literally included removing “failed cast iron pipe.” It's a 1980's home so obviously its ABS not cast iron which you can even see inside the house.

Wish I could give them minus stars. They are scammers. Israel completely ripped us off. He charged 945 dollars for gas line removal when he just "capped" the gas line which is supposed to cost about 200 dollars normally. We tried to contact them THREE times total. They said the manager would give us a call later but we never heard back from them. They are a total SCAM. Do NOT choose this plumbing company unless you are willing to be robbed.

We needed a new hot water heater in October 2025. We had used Benjamin franklin for the previous one, so called them. The charge for a 10-year 50 gallon was $4215.00 (I know now we should have said no). The box was delivered from the McKinney office, with a label that indicated "6 YR". I asked the plumber about this, and he explained that they had put "another rod" in the tank - interesting because the box as unopened. After it was installed and the tag read "6 YR I called the manager at the McKinney office to ask about the differential, he offered an excuse that I didn't have to worry since that office would guarantee for 10 years. I will not call them ever again.

They fixed a spigot without providing an estimate in advance and charged over $1,200. There was a 1,600% mark-up on the $50 spigot, and they would not provide a breakdown of services and parts until I called. They practice predatory pricing intended to take advantage of customers.

Wish I could rate at negative 100. Plumbers came and spent 2 plus hours and sold drain cleaner. When that DID NOT WORK, hired plumber that got job done in less than hour but I am out $650 paid to Ben Franklin. They asked for feedback but never a response l. Just another corporation taking advantage, in my opinion. Don't have $650 to flush and hire a competent plumber.

I would never ever again use this company. A technician came out on a Monday to replace the inner workings of the toilet, charged $450. Later that night, the toilet started running. Called two days later to have this checked. They sent another technician, who stated the original technician did nothing wrong and charged me another $76.00 for five minutes time! Biggest ripoff ever and my toilet is still running.

They charged me $104 to tell me that a simple kitchen drain snaking would cost $970. This company is an actual scam.

Predators! They charged my wife $1200 to replace 3 valves. The guy I complained to agreed that he too would question the price. His manager just kept repeating the same things to me; industry pricing, quality technicians. Unless you don't mind being ripped off don't use this company.

They charged me over $200.00 to twist off a outside faucet and screw on another one A 10 minute job. I know I got ripped off. He started work without giving me an estimate, I had to stop him so I could ask.

Had a recent shower faucet leak. Contacted Benjamin Franklin Plumbing charged 565.00 for changing the Moen cartridge that cost 70.00 at the local big box store and took less than 45 minutes to complete the job. They refused to breakdown the charges. It was billed under adore called Faucet Rebuild Pressure Balance. They also sent out 2 plumbers which I have no doubt I was doubled billed for and instead of being charged a maximum of 300.00, I was charged 565.00 for 45 minutes of work which consisted using a Phillips Screw driver and tool to remove and replace Moen 1 Brass Handle Shower Valve. I have tried to contact x 4 times the customer service manger at the Temple office to explain the breakdown of the charges and the refuse to return my call.

DO NOT USE! Called in with sewage backup into my bathtub. Tried to book me middle of day next day. I informed them that I would take that but I would continue to try to find someone sooner. The smell was bad and I did not want to deal with that all night. She "escalated" it to her supervisor and got me booked with a "no time" booking. She informed me I would hear from them when the plumber took the notice. It was just a few minutes after I got off the phone with her that I received a text message. "Your appointment with Benjamin Franklin Plumbing has been scheduled for Tuesday March 17 2026 between 6:00 PM & 8:00 PM" at my address. "To make any changes, call (513) 752-2512."

TOTAL SCAM! I hired them to do a full plumbing inspection prior to buying a house. They charged ~$700 for sending cameras through “every part” of my pipes under the house and reported back that it was in great condition, all PVC and relined cast iron that looked like new. Not 6 months later, my house backs up and floods. I called them to inspect it, discovered the original inspection was NEVER DONE completely so they missed the entire main stack of my house, but somehow they still wanted to charge another $1600 to clear the clog! They gave me a runaround when I asked for a manager to waive it, since they fudged the inspection reports in the first place that would have revealed the problem if done correctly. I hired another plumber who came in for over $1,000 less(!!). He found 8 FEET of root intrusion in my main stack and cleared enough for water to flow again.

My name is Tony **. Benjamin Franklin did a outstanding job in repairing our sewage pipe after a communication accidentally drilled a hole in it. They repaired the damage sewage line the same day. They had the best pricing and friendly service. Our bedroom pipes burst in our bedroom 3 days later and they came out to fixed the problem that same day. We will always call Benjamin Franklin for our future services. I truly recommend them to fix your plumbing needs.

My garage door was intermittently popping back up after I closed it; so annoying. I called and received an appointment for the next day. My garage door and opener were inspected; it was cleaned and oiled and tested several time. I was told there is something in the electronics that was slightly off and the door closed completely or almost completely. I asked about the price of a new garage door opener since mine is old but the price quoted was way out of my budget. The price of the Lift Master limit switch was very reasonable and I went with that option. The service technician was very respectful and knowledgeable and I appreciated his patience with me and my dog. Thank-you so much for your help.

Greetings, this is Ms. **, and I've been attempting to write a review for the recent service that was performed at my home last week. On 12/31/2025, Mamadou ** (Technician) visited my home, and I must say that he did an awesome job. He was professional, friendly, knowledgeable and timely. If I have any plumbing issues in the future I will definitely request Mamadou **. Also, please feel free to reach out to me at any time regarding this review. Thank you.

Needed a new cut-off valve for my washer. Worker came within timeframe quoted and got right to work to see what was needed. Presented a quote for repairs and I accepted. When he finished he presented invoice and was I ever shocked. Haven't had a valve replaced before but wasn't expecting that high a price. Worker's explanation was just that plumbing repairs were expensive. Brought up two other issues he found that need attention but at those prices I'll definitely look to another plumber.

Extremely high price- over $700 for garbage disposal replacement! You can get the same one at Home Depot for less than $150. They charge to come out so I just went ahead and had them do the work. Still upset about the cost!

We were given 3 options and were told we had to buy the extended warranty. The options only included the total, and there was no breakdown. We had to buy the water heater they told us to buy. VERY EXPENSIVE.

They we we’re supposed to be out here between two and five today to give us an estimate. Maybe made the appointment a day or two ago, took off half a day so I was here just in case it came early. Call me in the last minute to say, oh we’re not coming. This is their motto “Ben Franklin the on-time plumber“ such bullshit and I know it. Don’t let them take your money.

Jordon ** Was the person that installed the things needed to complete the work that was done before. He was excellent in explaining what was needed and completed the task. He explained what I need to look for and how to handle the problems.

Corruption between Bristol Township & Ben Franklin Plumbing. Township said only this company could do the repair. They charged $17,000.00 for that. We probably could have new sewer half the price from another company. DO NOT USE THIS OVERPRICED COMPANY.

Wow! I wish I had looked at the reviews before we hired this company, and I will never make that mistake again. The mistake of hiring the company nor the mistake of not looking at the reviews first. They came out and installed a hot water heater because blew. Per county regulations here where we live they had to also install some backflow regulator device. The ridiculousness of this whole thing is that this cost $4000. A hot water heater and a backflow regulator. I feel that we have been robbed!

Ben Franklin called me and offered a 'free' plumbing inspection that includes a water heater flush, it sounded good so I accepted. Two plumbers showed up the next day and looked at my outside plumbing and then inside. One of the plumbers broke the handle off one of my valve handles under my kitchen sink causing a leak. He then told me how much it was going to cost me to fix the valve he just broke. Since it was an active leak I agreed to have it fixed. That night I went to take a shower and my hot water heater wasn't working. I called them expecting them to come out immediately because this was the second problem they caused. I was told that they couldn't be out until the next morning 8-10am.

1) GF Plumbing in Prescott, charges about $350 - $550 plus per hour (ex. $1,300 to dig hole estimated to take 1-2 hrs) so $ info on internet not even close. The parts are available on Amazon so math is simple when you get quote and ask how long job will take.

Just paid the $79 show up fee and refused service. All we needed was to have gas turned off and pipe capped so we could replace propane stove with electric. Eric arrived and almost immediately said his back was bothering him, so my 81 year old friend helped him pull out the stove. Eric looked, said he would need to go into the wall..despite the fact that the turn off valve and pipe were completely visible. Estimated cost to turn off valve and screw on a cap..$269. We said no thank you and paid the required $79 visit fee.

Had a huge project from multiple leaks in the basement caused by mice eating pecs. Water damage with mold formations. Insurance paid them directly to complete the project ($32000) To include mold remediation (never done), cabinet replacement floor replacement sheetrock and painting. All on which was promised to me by them and never completed. I am now out the $32000 and have to come up with an additional money to complete the project and repair the damage they caused. I have asked for an itemized receipt for the work that was completed but have not received it. I just wanted to see where that money went to. As for the plumbing rotation the leaks were repaired with multiple “shark bites” instead of replacing all the pipes which would have cost a third of what they charged me. Their business practices need a lot to be desired.

I was quoted $700.00 to replace my washer's hose. When I stated that it was a high quote, the tech asked what price range I was thinking. He proceeded to tell me he could take $50.00 dollar off if I purchased a membership for $9.99 a month. He was not willing to waive the diagnostic fee. I declined. He returned 5 minutes later and stated that his manager stated that he could do it for $500.00. At this point, I felt that he was predatory and declined again.

I paid them $99 and got the best deal of my life walking away. The money they charge will allow you to buy all the equipment and parts necessary to do the job yourself. $1800 quote to replace two valves and one 4-foot-long, 1" diameter copper. Parts, materials, and equipment cost less than $180. It took me less than 2 hours to fix. Thank you, Benjamin Franklin!

I made a $4,000 payment as a deposit on work which I subsequently had to cancel due to unexpected necessary expenses. Several people I spoke to at this business assured me that my deposit would be returned. They never did any work for me. In spite of numerous calls and emails sent to them I have not received the money. If you ask to speak to a manager they tell you that none are available and they'll call you back. None ever call!

Had a simple repair on my toilet. Needed the plumber Jake to come and fix what he didn’t do on the first visit. They charged me over $400 for a simple installation of the toilet mechanism. I am sorry I didn’t review this company before hiring them. I saw their vans in the neighborhood so I thought they must be reputable. NEVER EVER AGAIN.

I have had some good experience with them on a couple occasions, at least I thought I did. Most recently they charged me for work at one of my condos which would have been impossible to perform. A leaking shower from the second floor led to their plumber diagnosing a design issue and recommending a $6,000 shower replacement. 2 different plumbers from BF recommended the same thing after supposedly cleaning the drain and doing a camera evaluation of the drain. After removing the ceiling where the leak was located, I had a second plumber provide a second opinion, only to find a caulking tube lodged in the drain, from initial construction, and a need to replace the seals. All for $450. BF hires inexperienced plumbers and tries to pad the bill as much as possible. Terrible experience.

My recent ordeal with Benjamin Franklin Plumbing, which involved misleading discounts and unclear pricing. I initially needed replacements for four items, but was persuaded to add ten more based on the promise of a substantial discount. However, to my dismay, each of these 14 items was billed at $121 each—much higher than expected. The invoice I received after the job was completed, showed a different description of work performed than was actually performed. This was done to raise the bill for me! He only changed angle stops, however showed work requiring braided supply lines, this was not done, as new faucets were being installed with new sink and countertops by another company. Benjamin Franklin only replaced the angle stops.

I had a toilet leak, that needed a wax ring, a water valve and caulking around drain. I was presented with a $1005.00 bill. Be aware when you sign a consent to do work you are also are applying for a hidden loan due to non payment. They perform a plumbing safety inspection, never requested to justified the price charged. The quote is never the total of work done, but piecemeal possible quotes. Very expensive plumbers, KEEP AWAY FROM BENJAMIN FRANKLIN. Don't be trapped..!

Beware of Predatory Pricing and rushed service. I had a truly awful experience with Benjamin Franklin Plumbing, and I want to warn others. My son, a single parent with two young kids, had a pipe burst during freezing weather. I called around for him and, unfortunately, chose this company because they advertised "same-day service." Despite that claim, it took them 24 hours to show up, leaving my son and his kids in a cold house without water.

We had just purchased the house about 2 days before we had plumbing problems. Worked around the house all day then early evening all the drains backed up. I was too tired to deal with it so looked on Angie's List and found Benjamin Franklin Plumbing. Called and requested a plumber to check out the problem. He came maybe 1 1/2 hours later, which was good. Looked at at the bathrooms, under the kitchen sink, then went into the crawl space. Came back out and told me there was a low spot in the main sewer line and that it could not be repaired because it was black ABS pipe and that it would not go back straight once it deformed like that and that all the ABS pipe had to be removed and replaced with white PVC pipe and that a line from the kitchen sink had popped loose from the main sewer line and was pouring water out under my house. Also the sounds from the drains indicated the septic tank was probably full.

Be careful hiring these guys. They charged me $3000,00 to run 40 ft of pipe under my house. The pipe was 2 inch PVC and they ran 4 ten-foot sections and hooked into the kitchen sink and the sewer line. They arrived at 9 am and were done by 2 pm. That would be 5 hours of work and they did not work the whole time they were here. That comes to approximately $600.00 per hour. They also added $650.00 of the approximately $3000.00 to the job after they did it for hooking into the kitchen sink. They did not tell me that they were charging me this until they already had it done. I will never hire these people again.