Benjamin Franklin Plumbing Reviews

Had an emergency pipe burst and 5 other plumbers couldn't come out until Monday (it was Saturday). Thankfully Benjamin Franklin could come out. They told me it would be a $99 consulting fee and that was fine. What I didn't expect was their tiered rip off structured fees...wow. I needed an access panel cut to a broken pipe and a couple shut off valves installed. I ended up paying $642 for literally 20 minutes of work and he didn't even hook up the pipes to the faucet because that would have cost another $200. To install a faucet would have cost almost $1200. I am buying my own and having a local company install it. No chance they were getting another cent from me. Live and learn.

We could not get a clear idea of the charge for installing a new garbage disposal. The office said a technician would look at the job for $189; but that amount would be credited right back for the installation that he could do when he was here. We had bought the exact disposal, cleaned the area, provided a mat and microfibers. He said charge would be $362. What we bought the garbage disposal?? The repairman said if they had bought it with them it would be $680. The new disposal cost us $110-their charge for the same disposal was $250, according to the gentleman they sent. We would have cancelled their installation, but they would have charged us $189. For the trip. Benjamin Franklin doesn’t charge by the hour-but by the job-which they can’t quote you till they come to do the job. We felt we would like to help others. Avoid this lack of transparency!!!

We had a clogged toilet that I suspected a child flushed something In. Only plumber that could come out was Benjamin Franklin. I took the chance and I regret it. Took them forever and they charged us $659 to snake our drain. I would not recommend this company to anyone.

Brad came over and gave us dire warnings about a leaky drain pipe behind a wall in the basement. He talked about getting mitigation in. He said it would take a day to repair and cost $3300.00. Two guys came the next day and fixed it all in 2 hours. They did a good job, but Benjamin Franklin Plumbing is a total rip off!

I had a leaking T&P value in my water heater. I called Benjamin Franklin Plumbing for help, because their contact information was on the water heater. Mike ** came and suggested that I replace the whole water heater as it is already 10 years old. He said the tank can fail anytime and can cause flooding in my house. He said he will be able to take care of it the same day and will be installed to the city code. He initially gave me a quote of around 4,000 dollars. I told him it is too much and then he spoke with someone and lowered the price to $2,500.81. He said he need 25% upfront to get the process started. I gave him $645 as deposit. After Mike left, I did a quick research and found out the amount mentioned to be was way too much as compared to others.

The company came to check out a water heater. They installed a new water heater, piping and all the necessary parts. Elijah and Kaden worked together well and had the job done in about 3 hours. They explained everything in full including future visits. They made it a pleasant experience. I will definitely be recommending your company to friends and neighbors.

In 2019 got a new sewage pipe line installed at my property, they did not connected the pipe line to the main bathroom of the house, all the black water and feces were coming down to the crawl space where it was located underneath of a protective plastic covering left by the restoration services company, paid in a form of a loan 24000 thousand dollars for the job. And all the cleaning done at the site was lost, that alone cost over 13000. They charge over 8000 for a incomplete job. And left the mess so I would take care of it. When call to fix the problem they would not take care of it, because I had installed a basement pump connected to the new sewage pipe to help with any flooding that may have occurred for all the smells we were getting out of there. We did not know what was going on because it was underneath of the plastic covering.

I had a washer drain that was plugged up from paper accidentally getting into the washer. It was a weekend night and I can’t do without a washer for more than a few days. As soon as the guy gets here he asked me to sign a waiver so they have no responsibility if anything goes wrong. He kept saying over and over how old my house was and that he didn’t want to spend much time trying to clear the drain. When he was done he then told me that they normally give a 30 guarantee on their work but since my house is old he can’t do that. My house was built in the late 60s and has been completely renovated. He then charged me 364 dollars to clear a drain he doesn’t want to take any responsibility for. They then sent me a link wanting a good review. Sorry I take no responsibility for the crappy work Steve did and his smart attitude.

The plumber, Sean, arrived at my house on time. The issue was a water leak in my garage originating from an Omni cartridge filter housing and water pipe connections positioned at the plumbing entry point by the garage door. The leak is dripping and spraying causing damage to the wall and baseboards. Additionally, a large continuous pool of water is accumulating on the floor. The plumber suggested that I purchase a new water filter apparatus and then cut the two connection pipes and solder in the new water filter unit. The plumber then charged me $80.00 for the service call and left.