Benjamin Franklin Plumbing Reviews

Very disappointed with my experience with Benjamin Franklin Plumbing. They initially went to the wrong house and apparently pumped the neighbor’s septic before finally making it to my property. Once there, they dug multiple holes in my yard trying to locate the septic tank and still couldn’t find it. I was then told I had a cast iron septic line with a sagging section going to the tank and was quoted over $30,000 to replace it. The estimate literally included removing “failed cast iron pipe.” It's a 1980's home so obviously its ABS not cast iron which you can even see inside the house.

Wish I could give them minus stars. They are scammers. Israel completely ripped us off. He charged 945 dollars for gas line removal when he just "capped" the gas line which is supposed to cost about 200 dollars normally. We tried to contact them THREE times total. They said the manager would give us a call later but we never heard back from them. They are a total SCAM. Do NOT choose this plumbing company unless you are willing to be robbed.

We needed a new hot water heater in October 2025. We had used Benjamin franklin for the previous one, so called them. The charge for a 10-year 50 gallon was $4215.00 (I know now we should have said no). The box was delivered from the McKinney office, with a label that indicated "6 YR". I asked the plumber about this, and he explained that they had put "another rod" in the tank - interesting because the box as unopened. After it was installed and the tag read "6 YR I called the manager at the McKinney office to ask about the differential, he offered an excuse that I didn't have to worry since that office would guarantee for 10 years. I will not call them ever again.

They fixed a spigot without providing an estimate in advance and charged over $1,200. There was a 1,600% mark-up on the $50 spigot, and they would not provide a breakdown of services and parts until I called. They practice predatory pricing intended to take advantage of customers.

Wish I could rate at negative 100. Plumbers came and spent 2 plus hours and sold drain cleaner. When that DID NOT WORK, hired plumber that got job done in less than hour but I am out $650 paid to Ben Franklin. They asked for feedback but never a response l. Just another corporation taking advantage, in my opinion. Don't have $650 to flush and hire a competent plumber.

I would never ever again use this company. A technician came out on a Monday to replace the inner workings of the toilet, charged $450. Later that night, the toilet started running. Called two days later to have this checked. They sent another technician, who stated the original technician did nothing wrong and charged me another $76.00 for five minutes time! Biggest ripoff ever and my toilet is still running.

They charged me $104 to tell me that a simple kitchen drain snaking would cost $970. This company is an actual scam.

Predators! They charged my wife $1200 to replace 3 valves. The guy I complained to agreed that he too would question the price. His manager just kept repeating the same things to me; industry pricing, quality technicians. Unless you don't mind being ripped off don't use this company.

They charged me over $200.00 to twist off a outside faucet and screw on another one A 10 minute job. I know I got ripped off. He started work without giving me an estimate, I had to stop him so I could ask.

Had a recent shower faucet leak. Contacted Benjamin Franklin Plumbing charged 565.00 for changing the Moen cartridge that cost 70.00 at the local big box store and took less than 45 minutes to complete the job. They refused to breakdown the charges. It was billed under adore called Faucet Rebuild Pressure Balance. They also sent out 2 plumbers which I have no doubt I was doubled billed for and instead of being charged a maximum of 300.00, I was charged 565.00 for 45 minutes of work which consisted using a Phillips Screw driver and tool to remove and replace Moen 1 Brass Handle Shower Valve. I have tried to contact x 4 times the customer service manger at the Temple office to explain the breakdown of the charges and the refuse to return my call.