Roto-Rooter Reviews

Drain problem. Was told by drain tech that it would be $425 to clear drain and have a camera put in drain. I was told that the video would be available for me to have so I could show it to the city officials because I believe there was a problem on city side. Tech told me that the video would be available to me to do what I wanted with it. He cleaned the drain and arrange for camera to be done the next day. I was not able to be there when camera guy came out. He told me I had a problem with drain and it would cost around $6000 to repair. I was told by him that they upload the video and I would have access to it the following week.

I have never wrote a review before but this is such an outrage that if anything, I could warn somebody or at least let them know that they are not alone in their loss. So my fiancé and I had a blockage in our toilet. That was what we called about, but as they went through the pipes, they saw our water heater in the garage and suggested we should get a new one because it looked old and could go out very soon and to order it now because it will be cheaper than later. Naïve, because our water heater worked but I didn’t know anything, and it did look old, I agreed. Later, they said the pipes needed to be replaced as well. I didn’t know anything about it, but if it was part of the blockage, then I guess so.

Initially I had an appointment with some technician from Roto-Rooter on 3/7/2020 between 4-6PM. During the time window, he suddenly noticed that he couldn't come and changed to next morning 10AM. Next morning he did show up during the expected time window and not sure he would come or not, and I had to call the company to check his whereabouts. He was late again although eventually showed up. The charge is pricey. I was charged $415 labor and $69.23 part for simply to replace a tub diverter.

Customer service rep was rude regarding experience with quoting process. Instead of saying "I am sorry you didn't have a good experience" he continued to argued with me, should have just heard my side, but he continued "What a wonderful company they are" etc... and of course the angrier I got!! Your reps need start listening instead of arguing to their customers. Very deceptive in the quoting of your services, if I knew the "true cost" I would have never hired your company. If upper management would like more info, please contact me.

What was supposed to be a simple bathroom faucet replacement has turned into a month of a leaking pipe that the plumber dismantled in the first place. Three different plumbers in total have worked on this pipe on three separate occasions and it is still leaking to this day. The last plumber disabled the stopper for the drain so I can't lock it into place. I'm currently trying to get a fourth plumber from Roto Rooter to fix the problem but it has been a week since I last heard from them. Yes, I was told that they'd contact me and I even called them back twice in that week with no response.

The technician, Dylon was very professional and did a great job of keeping me up to date on the progress. Everything was completed in a timely manner and to a high standard. I really appreciated his hard work and would recommend them to a friend. I will use them again in the future for sure.

I was dealing with a rodent issue under my home and didn't realize I had a small leak issue until my flooring starting to show swelling. I contact numerous companies. Everyone swamped and I expected them to be higher price, but not to this extent. At first on the phone I was told a fee of $75 dollars for them to give an estimate for repairs, I made it clear to the gentleman at the computer of my situation. The next day the repair guy arrived and informed me that being the issue is under my crawlspace it would requires two techs at $440 ea due to Osha requirements just to estimate repairs. They charged me $1,800 to cut and repair a 12" section of pex piping. 10-15 mins of work. I was stupid to fall for their tactics.

On January 18, 2022, we had sewage come through our downstairs toilet and tub. We called your company for the issue. We spent $4 to $5k on a grinder we purchased from your company about 4 years ago. It only made sense to call Roto-Rooter. Chase came out and stayed for less than 10mins. He ran water in my bathtub, bathroom sink and flushed the toilet and left. I told my husband he didn't do anything, and this could happen again. It did cause small water damage to my carpet. On January 19, 2022, I went downstairs and my whole carpet was soaked with sewage. I investigated the bathroom and sewages was coming out the toilet and tub. Once again, I called your company out to fix the problem bc 1. We spent money with your company for a grinder. 2. Your tech Chase was just out here the day before and didn't do anything.

I own a rental property and got a call after hours on a Friday from the tenants saying that the shower would leak into the floor below when water was draining out. Since it was the weekend and I didn't want them to be without a shower all weekend - I wanted to call an emergency repair service to get it repaired quickly - so I chose Roto Rooter. They could not make it out Saturday but did come out Sunday. Person number 1 stopped by and all they did was take photos.

Got a verbal quote to move a water spigot from the plumber of 65 to 75 dollars to move the spigot on 2-2-22. I agreed because I thought that was a great price. Did not check around with anyone else. The same guy came on 2-5-22 to do the work. He was at my house for 3 hours and ran 6 foot of copper line. Put the original faucet back on. He charged me $955.74. He put 2 hours of labor. Told me that it was around the quote he gave the other day. I had a hard time believing the work could be done for less than $100 but almost $1000 is ridiculous. Would never recommend them and will never use them again in the future. To anyone that thinks about using them get a written quote beforehand.

On January 26th 2022 I called my local Roto-Rooter and explained that I had a clogged kitchen drain. The woman I spoke with told me that she could have someone out that afternoon. I made the appointment and inquired about their pricing structure. She said that “it depends on the job.” That afternoon the technician showed up. I showed him the problem and he told me that it would cost $565.00. I was shocked and I freely admit that I agreed to the price since our sink could not be used and had also started to leak due to the standing water. I know I could have told them to leave, but I didn’t (had I known the price to free a clogged drain at the outset I certainly would have shopped around). Less than an hour later the problem was solved. The average plumber in Westchester County charges around $175/hour.

The issue for my home was a busted water line behind the fridge, the only thing that was technically repaired by Roto Rooters was just a shut off of the water line to the fridge. I had two appointments that morning and they came out and looked at my home unattended and took advantage of that situation. They were told to keep in contact with my insurance company from the first day they came and never talked to my insurance agent until the damage was done.

It turned out that the first fix didn't solve the problem, but another technician (Mark) came the next day (actually within a two hour window), completely fixed it, and was very helpful overall.

Our external sump pump discharge pipe froze (unbeknownst to us) and was causing the sump pump motor to overwork itself and vibrate throughout the entire house. We called Roto Rooter and when the technician arrived he inspected indoors & outdoors and informed us that the discharge pipe was frozen from the outside all the way into the basin inside. He cut the external discharge pipe which burst due to being a block of ice and informed us we did not have many options due to the pipe being frozen all the way into the basin, therefore not being able to check if the motor still worked and would discharge water. He informed us it was likely burnt out as he said it smelled burnt and that our only option due to the pipe being frozen was to replace the entire sump pump for $1,400 so “everything could be replaced from the inside out and nothing would be frozen.”

My mother's washing machine broke and started leaking. Unfortunately I wasn’t in town at the time. In desperation she called Roto Rooter. A technician came out, shut off the water and told her the cost would be about $3000.00. She signed a contract that she could not see. Roto rooter set up fans and a humidifier then left. They returned days later to remove the fans and didn’t do anything to the walls, ceiling, baseboard etc. Days later my mother received a $9000.00 bill from Roto Rooter. When I confronted the company they refused to reduce the bill, kept claiming the company did a lot of work, and acted as con artist instead of an legitimate business. DO NOT under any circumstances hire this company. They profit from jacking up the prices to an astronomical level and stick you with a bill.

After calling Roto Rooter to repair a leaky toilet, 3 rooms in my home were destroyed. They removed 7 doors and the door jams. Please tell me how my wood doors and door jams were damaged in a matter of 2 days. They removed the bathroom vanity and placed the extremely heavy marble top in the guest bathtub. Who was supposed to go remove the heavy top so that the shower could be used? There is no possible way that a toilet that began leaking no more than 2 days before could cause that much damage.

My water heater thermostats failed the day before I have a guest visiting me for Christmas, I found Roto Rooter from their google advertisement, called their office to submit a service request. I was told the waiting window was 10am-2pm the second day. Their office called me by 1:30pm to let me know that their technician arrival time would be delayed, he would for sure show up, however they could not commit a time. I wanted to resolve the issue asap with a guest visiting situation, so I waited till a technical finally showed up at 7:30pm.

We initially contacted Roto-Rooter for help about a house-wide sewage backup we were having. We explained to the initial call taker our initial prognosis from what we had already been told from a previous company, and what services had already been performed in the recent past. It is fair to say we were in a desperate situation with sewage backing up throughout the house and roto-rooter knew this. Upon the service technician arriving at the residence, I explained to the technician that a previous company had snaked the cleanout to tank and was under the impression that we had a busted line somewhere underground.

Our hot water heater went out on 12-4-2021. We called Roto-Rooter and got put onto a waiting list. They come out on 12-8-2021 and the plumber went upstairs for 3 minutes, called someone to ask him what to tell us, comes downstairs tells us what parts we needed. My husband was trying to ask a question and the plumber just kept walking to his car. We sit on hold with the hot water heater people and they said we needed a photo of the part that needed fixing so I call Roto-Rooter to get the plumber to come back out to take the photo and the receptionist told me to take it myself. I said I paid 99 dollars for this man to come for 3 minutes and not help us at all and she said, "He will call you back."

Consumers beware! Stay away from Roto-Rooter's poor business practices and pure price gouging!! On Saturday 12/11, I called to schedule someone to come out to snake our kitchen sink drain. We were told that someone would be there between 1:30 and 5:30 PM, and that I would receive a text when a technician was on their way. At 2:41 PM, I received a text that prompted me to reply "Y" or "N" to confirm my appointment. At 2:48 PM, I replied "Y" to confirm. Shortly after that, I called and spoke with a dispatcher, who said that someone should be at our house by 5:00 PM. Hours later after no one arrived, I called again and spoke with a supervisor. I was told that the reason for the delay was that since I did not respond to the initial text message within 5 minutes, the technician was sent to another job.

The technician came out and fixed the leak. It was a simple shower head leak for which the technician did not have the parts and charged me 1,200. The technician said he needed to replace shower valve because the newer Delta shower valve has replacement parts that are easy to find instead of Kohler brand. The price was set at 500, then it jumped to 700 because he had to run out and find the part. Finally when the technician returned and informed me he could not find the part he then said he can only change the shower valve which will cost 1200. I believe the Roto Rooter company took advantage of my misfortune and overcharged me. Lesson learned do not call roto rooter. Roto rooter should do the right thing and refund some of the money to me.

In the past, Roto-Rooter has been great. Isaac and Jesus were professional, friendly and got the job done as efficiently as possible. On the other hand, Isabel in booking made four separate reservations--all of which, she cancelled... Actually I didn't receive any notification for one of them. Have they factored in that some people have to take work off to uphold such a fixed appointment? I understand that labor and services are scarce these days, but truly believe they can do a much better job at managing expectations. I would have much rather had her tell me that they were backed up for the next two weeks, but apparently, Roto-Rooter has no respect for the consumer's time. Thank you!

Roto-Rooter did a good job un-clog drains in the past so we had them install a new wall mounted faucet in my wife's bathtub so it would be ready when she moved back upstairs following hip surgery. Big over $300 mistake!! When she moved back up and tried to take a bath we found that it was installed incorrectly and only accessed cold water so we had to have a local plumber correct the mistake at a cost of an additional $150.

It is now the day after they did work on my house and I feel totally taken advantage of. We had sewage coming out at the street I panicked hoping it was just a clog. After only a couple minutes and a quick phone call I was told the sewer line from street to house needed to be replaced. I was alone and had no idea what to do. Thousands of dollars later and a few hours they made the repair and I paid the cost. After doing some research I believe I was overcharged and feel taken advantage of. I wish I had gotten the water company insurance and gotten more estimates. Really unhappy and out thousands of dollars that we don’t have.

Pat had a manager contact me in regards to this review. We had a good conversation and was refunded some money. After speaking with him, I will try Roto Rooter again in the future. Thanks to Pat for intervening and restoring my faith in Roto Rooter, it is appreciated! Nice to have someone follow up.

This review is for a kitchen sink pipe repair with a huge hole in a metal pipe. I was very happy that Roto Rooter could come out on a Sunday 11-14-21. The pipe was replaced and the tech also replaced the other metal pipes with PVC pipes. Good idea. Picture #1 is a properly seated large rubber gasket and friction cardboard to prevent leakage from the flange from the kitchen strainer. This picture was taken at a friend's home. Picture #2 is what my technician did. The rubber gasket is all warped, and will cause leaks at some point. I called the manager about this on Tuesday and he said if it wasn’t leaking now, it was OK. I disagreed.

Technicians were professional. They did a fine job. My sewer line replacement and repairs cost over $15,000. The manager said he’d work with me to give me time to submit to insurance and get payment, by holding my 2nd 1/2 payment for a week. But my check was cashed in a few days. When I tried to contact him he would not respond. I won’t recommend a company whose employees can’t be trusted.

Roto Rooter fixed a sewer line for 1000.00. Assured us, convinced us after much back and forth, that they would work with insurance and insurance would indeed cover the cleanup. They had been through this with so many clients. Turns out they LIED to us…. Then they have the cruelty to do greatness a lien on our HOME because we cannot pay another 5000.00. Please do not believe anything the charming liars say. Please learn from our huge mistake.

I called Roto Rooter Friday, October 22, 2021. The first guy showed up to rod out my floor drain as I requested because of past flooding in my basement when it rains. He rodded out the floor drain and told me the floor supervisor was on his way with the camera. Floor supervisor shows up with the camera and insisted on e watching as well. He pointed out things in my pipe and also said I would need a back valve flow installed as well.

We had an emergency with the failed plastic pipe going into fridge under kitchen sink, and called the Roto-Rooter for help. According for their ads, they have local technicians in our area. However, the person who took our call, was far away from us. At first, the technician promised to come in 45 minutes, then after 1 hour we called again. He said, 45 more minutes starting now. Eventually it took him more than 3 hours to arrive after the first call. All our kitchen, part of living and corridor, as well as the neighbor's apartment downstairs were completely full of water.

My daughter called them because her toilet was getting clogged and saw water coming up the shower drain. The guy put the camera down the wrong pipe, we learned this later when a real plumber came out. Never went in the crawl space, gave her an estimate of over 9,000.00, said the pipe from the road had to be replaced, and the pitch was wrong! He put the camera down the pipe from all the downspouts that drained to that pipe. When I called to tell him this information, he said he did not want to do business with me…imagine that, he said I was rude and hung up on me.

Came within a few hours, charged $450.00 for 45 minutes of work and charged $50.00 for a three foot piece of PVC. With the water in our basement, we needed a new sump pump urgently, but with the recent rain, everyone was backed up. I guess demand dictates.

Had many issues but when they threaten to put a lien on my house because they don't know how to talk to insurance companies it's time to report them. Also I read the notes between them and they were often accused of overcharging and making stuff up like having 26 fans in a 1000 square foot house at once...and I saw evidence the price in question was paid and that this is another scheme.

Comal Farms Area - Plumbers that post 24/7 EMERGENCIES on their websites DO NOT come out on Saturdays even in EMERGENCIES for old people that live alone. This is why I have learned where ALL of the water shut off valves are for my manufactured home. There I was on my hands and knees on a damp lawn with a flashlight in my mouth jury-rigging tools to shut off the main valve. I have to spend from Friday eve throughout the weekend without running water.

I called for a clogged toilet. They said they can’t fix it. Then they said they fixed it. They asked $600. They want a payment now but don’t want to give me the invoice first. It looks odd. Then they said I need hydrojet cleaning and asked $3000. I shown I was not following them anymore. Then they said $1200 in total. They want I pay $600 first. Then someone else will come the evening. I said I will paid when the job is done when the other technician will come to do his job and everything is working properly. They don’t want. They called their boss. He didn’t let me talk through speaker and said if I don’t want to pay he will put a lien on the property. They left. End of the story.

Called them for a leaking pipe from my shower. They came in and said gave me an estimate of $5,500 which included destroying my kitchen to fix leak. Another plumber came out and did the job for $450???

My experience with Roto-Rooter has been horrible from the start and it is not even close to finished. My husband and I are both retired disable veterans older couple with 2 of my grandchildren living in our household. Roto-Rooter came to our house for the first time on Sept 4, 2021, for leaky pipes and Sept 8, 2021, for snake line, which caused more harm than good. Basement flooded with septic waste and these guys left and wrote a ticket for $1007,00 that the issue was fix. Later that evening tubs, toilets, shower, continue to back up and in the basement the entire basement was flooded, it took Roto-Rooter 5 days to come back out to our house.

Changed my water filter, and broke unit. Now the unit is leaking non-stop and stated that it was because I tried to do it myself. Very unsatisfied, and after $300, I will have to get a new whole house unit and replace it with another company. Horrible service, never again. Please avoid this company at all cost.

We called them to come out and look at a leak at our water meter. They came out and said they would not just fix the valve that we needed to replace the whole line and it would cost 3100. We had another plumber come out. He fixed it for $300 same day in under an hour.

Roto-Rooter guy comes out, pulls toilet, does main line cleanout, says camera will show later, camera guy does not show. I call dispatch, they say camera guy will come tomorrow between 7am and 8am. It's tomorrow now and it's 850 am still no camera guy. I called dispatch this morning 3 times and got put on hold and then cut off, longest hold time before cut off was 7.5 min. Really, for a job that cost $620 I think I should be treated better than this. I am going to dispute the charge with my credit card company because they did not complete the job.

Never again! I called Roto Rooter for a clogged kitchen drain and the "technician" spent six hours "cleaning" the drain, charged me $2004 ($334/hour of labor) and not happy with that, asked me to change some pipes for $4800 plus materials and taxes. I refused because it sounded to me like a rip off. Two days later the sink was clogged again. I called them and the "technician" said nothing he could do. I called then a real plumber. Immediately he found the problem (see the picture) and for $500 everything was cleaned and in working order. I complained to Roto Rooter management but they told me they "did the right thing". I guess for them ripping me off is the "right thing" to do because the drain was not working even after six hours of labor and $2000 in charges.

The ** worst company to call for any drain/sewer problem. They will ** you over and steal your money. They are doing it it me now. Saturday emergency call to "Clear" my backed up sewer line. Snaked a couple times and "Popped" a hole through so when sewage receded, I was told it is "Clear" and "Good to go". Two days later it backed up again. They did not do what was needed but charged me over $600 to "Pop" a hole through the roots. Stupid mother fuckers. They should have just came and did the root cleaning instead of the $600 snake, followed by the "You should get the camera feed" for another $300 and then clean the actual roots for $1,200 more... So they actually wanted over $2,000 ** dollars. I got the money rolled up, wrapped in some tree roots, to shove it up your a-s-s Roto-Rooter. Go ** yourself.

Do not read reviews on Roto-Rooter website. Don't be fooled. It's impossible to leave a review there!! Staged advertising!! Please....read reviews on the CONSUMER AFFAIRS website. Call a local plumber for your needs. They are not honest nor reliable and charge outlandish fees. Do not sign any contract until you read it. Do not believe what the employee is telling you you're signing. They are not truthful. I will leave another review of my actual experience with these people from the West Seneca, NY branch.

Roto Rooter installed a $160 Badger Garbage Disposal in Dec at my mom's house. They charged another $250 just for the install. My mom is going through chemo. Can't bend to look under her sink/cabinet. Last night, I got under her cabinet. Noticed the entire garbage disposal was hanging down, plumber's putty rotted out and frame bent. Standing water everywhere. Subfloor, counter cabinet probably ruined-rotted. Most installs automatically come with a one-year standard warranty. That’s a given.

I had a drain clog back up that caused the dirt basement to be wet. I called Rotor-Rooter. The guy showed up and instead of open the service port to run the router to unclogged the pipe. He decided to call his company's truck that cost $2500 to drain the wet basement. On top of that he want to charge another $600 for unclog the pipe. And he said that there may be other charge for any pipe issue. So the total charge is at least $3100. We decided to call another company to get a second quote. The company is United Drain, MA. This company came within the hour. They unclog the pipe and all the water in the basement went away after that. The total charge was $365. We were so glad that we didn't use the service of this dishonest company who is out to fill their own pocket.

Went to Roto-Rooter's website and made an online booking for a plumber on their next open date. 7/21/2021 between Noon and 4pm. I waited and at 4:03 they emailed me the following; "We do apologize this window is not available. We are scheduling for TUESDAY 7/27/21 due to the amount of calls we have received prior to your scheduled request. This ticket has been schedule for the first available date on TUES 7/27/21 from 8-12." I called them, waited on the phone for over 45 min, and finally talked to someone. I confirmed the TUES 7/27/21 from 8-12 date appointment. Waited for them and no one showed by 12 (Noon). Called and after about 30 min on hold talked to someone and they said the plumber is running a little behind schedule.

Kicking myself for not reading all the negative reviews about this company before giving them a call. Needed a plumber to come out and fix a leak in my ceiling. Instead of sending a plumber, they sent the water restoration team, who couldn't do anything to help me because I had an active leak (which I shared with dispatch). Once the company finally sent a plumber out (after I called multiple times), the plumber told me he wasn't able to do anything to stop the leak because it was coming from my upstairs neighbor's unit, which was okay. It wasn't his fault that he wasn't able to stop it. However, the restoration team who had been there previously left fans at my home which they have since tried to charge me $800 for. Leaving fans was ridiculous in the first place since I had an active leak.

I had Roto-Rooter come to my house in King City on June 28, 2021 for a backed up drain. Tech explained that my house was old and had debris in the lines and recommended a hydro-jet cleaning for $1,400. The tech jetted out my lines and told me the line was clear and all was good. Today is July 15th and my drain is already clogged again. I called to Roto-Rooter to come visit my house again. Tech explained again that my line was clogged and that they do NOT GUARANTEE their work and I have to pay another $1,400 to do the same job they failed to do the first time. My recommendation is do not call them at all. Go with Benson Plumbing for a quality company that will stand behind their work.

I am a young woman who called RR for blocked drain, they said they would be out between 4 and 8 pm, they arrived at midnight, gave a price of $550.00 to clear tub and toilet, came back in at 1230 a.m. Said would not clear tub unless I gave him another $350.00. I was totally scammed, he took advantage of a young woman.

I wish I read the reviews here before calling Roto Rooter Boston South for my clogged kitchen drain and leaky toilet. Their technician arrived and said the sink declogging would be $535 whether it took 15 minutes or 2 hours. We declined and went with a local service who was less than half that cost. We did go with Roto Rooter’s quoted high cost for fixing the leaky toilet to save on the $79 fee for them just coming to our house. The service tech diagnosed the problem as a bad flapper. However, upon leaving he noted that there was still a bowl leak?? We went down and flushed the toilet which leaked all over the BR floor - which had never happened before? Their local manager was disinterested in reviewing their tech’s work. So they left us - with a now, non-operating toilet and a big bill. Wow. But in the end, I’m just glad they left!

Beware of these professional scammers! I called for a plumber another person showed up which I thought was the plumber and he was from their water restoration team that I wasn’t aware of coming out. They never communicated with me about their water restoration team coming out besides the plumber!!!! So, this guy shows up saying they would need tear out my kitchen (which was just remodeled a couple years ago) and I had water damage on a completely dry floor and they had to call my insurance company which put me in panic mode because I thought I had all this damage!!!

I had used Roto Rooter multiple times and had good experiences, preferring them to a local plumber for multitude of reasons - but mainly because I thought it was more standardized pricing, and you don't have to deal with bargaining with a plumber, and you know you'll get a quality experience. But I won't ever use them again after my last experience - Got someone to come snake an outdoor small drain clog (it didn't end up needing to be snaked, and they still charged full price, but that's not why I'm writing the review) - the Rotorooter employee shows up and tells me it will be $600 to snake a drain... I told him I wouldn't pay that and he can leave, since RotoRooter just did this indoors for a drain clog and it was ~$250... After he asked how long ago that was and continued to press, he offered to do it for $300 - within 2 minutes of discussion! This is NOT why I liked using RotoRooter and unless they remedy this I will never use them again.

We made an appointment to get our clog drain fixed. Before the tech even began I had to sign a paper that NO MATTER HOW LONG IT TAKES TO FIX IT COSTS $535. Nobody said this upfront, we found out as the tech is asking me to sign. I will never use this company again! Sure, he fixed the clog in the shower drain and now a big leak in the basement that of course he couldn’t fix, unless we make a new appt and probably pay another $535. What a rip off. We called our own plumber which we should have done to begin with. My hope with this review is that others will now know about the upfront charges.

My 82 year old mom kitchen sink was clogged. The technician was very polite, ran the snake a couple of time. Told me that the pipe was busted. Paid $161.90 (senior discount) and that my parents would have to replace the pipe at a cost of $3621.90. Called a plumber came out unclogged the sink, told me grease buildup. Roto-rooter is a total scam. Can I get back the money I paid 3 days ago????

Had a sewer back up issue and called Roto Rooter. I should have called around first. First person out was very helpful and official looking. Great attitude and pleasant to speak with. Was not able to solve my issue that night and called a supervisor to come out and get to the bottom of things. From there on, it was a TERRIBLE EXPERIENCE! Started out with a lie from a supervisor telling me he spoke to my wife about showing up the following morning. She never once spoke with him so I should have known who I was dealing with at that point. From there on, he said how he was going to do something and then never delivered.

This company is so unethical! They are not looking to fix your plumbing problems. They inflate pricing, have the worst business practices, and Service. Charged $450 to snake a line 50 feet and never put toilet back on. Initial call was for jetting lines in house due to over flowing toilet and sinks draining slowly. They also never showed up on time... They were 3 hours late. I immediately called to get someone back to attach toilet and the next day no one showed up. Still waiting days later. Don’t use this company! They are crooks and stand behind nothing.

PLEASE BE AWARE!! DO NOT USE ROTO ROOTER!! THEY ARE SCAMMING HOMEOWNERS!! My son and his fiancé just purchased their first home on Thursday, they noticed the utility sink in the basement was backing up which seemed to look like brown paper towels or cardboard when they would flush the toilets on Saturday, we called Roto Rooter to come out because we assumed the lines were clogged from the material. Roto Rooter advised it would cost $689.00 to snake the line, if they could not get the line unclogged it would be a charge of $200.00. This includes a camera to look at the pipe to make sure nothing else was damaged. The gentleman gave me a discount and charged $500.00 to snake the line, He was able to unclog the pipe.

Our sink’s p-trap was leaking, turns out a nut was cracked from corrosion... The items that were replaced would have costed under 10 dollars at Lowe's. Roto Rooters service plus pieces was $427.63. I feel ripped off.

I called the GR Roto-Rooter company and was given the option to cable out my plugged sewer line for $400 or to jet it out for $700. I obviously chose to cable. When they came and cabled it out they did not have enough cable - so they told my wife it would cost approximately $200 more to go and get the longer cable or now have them come and jet it out. We had them jet it out (soft clog) and then were charged for both of these even though the cable did not reach out to where the clog was (just over 100'). We were never informed about the length of the cable to make an informed decision.

My fiancé and I just bought a new home on April 19th. On the second day of moving in I heard a gurgling coming from shower drain and figured that we would need to get the drains cleared out. The seller disclosed that there was rooting to be done annually due to the InSinkErator (garbage disposal) getting roots in the line. I searched whoever had positive reviews in our area and Roto-Rooter was the first to come up, so I called them. They came right out and suggested that I pay $495 to allow them to go in with a camera, which would show them the precise problem so that they could be sure. I thought it was really expensive, but being that we just moved in, I wanted to make sure we caught any problems before they became bigger problems.

Before the technician came, I notified them I have stacked washer and drier and need to be pulled out before start working and I didn't get any advice. But, when the guy came in, he told me I need remove it by myself otherwise he need ask another helper and I'll be double charged. He helped me to take the dryer off eventually. The technician did only 30 mins work and charged me super high. The only reason I let he go ahead is I don't want many people to visit my home at this time. At end, he rejected to help me to move the drier back. As a customer, I feel I were treat poorly. Overall, the experience is not good.

Quick to arrive. Great service. Spent the time needed to get it right the first time. Friendly and knowledgeable. Did a good job cleaning up. I would recommend Roto Rooter to all of my friends and neighbors.

Had Roto-Rooter do a replacement sewer line which now I think we did not even need. I think they took advantage of us. Telling us that discounts would not be available if we waited. It cost 12,000 dollars what kind of discounts did we get? After they did the work with new sewer line we had the same back up and they came back and they cleaned the line in side the house. Well maybe the problem was always in side the house and not out in the front yard. They broke my water line which I had to pay and get fixed. They broke my concrete which they said they would fix but then declined. So now I am paying to have my concrete repaired.

Worst experience ever! The situation was so wrong and complex that don't know where to start from. A few lowlights: sent service to our home without our request or confirmation, charged significantly more than what quoted (20 mins job), super rude and offensive customer service. We were expecting another company to come to our home and Roto-Rooter benefited from the confusion. A confusion that they generated by sending a service to our home that was #1 unrequested and #2 unconfirmed by us. Also, they did not have the parts required to do the job that we needed so the result was bad.

BE AWARE! MAJOR RIP-OFF! Their technicians are a joke and this company is only interested in pulling as much money out of your pocket as possible by making up defects and/or over-exaggerating the problem. We had a fairly simple blockage in the kitchen and called Roto-Rooter since we're both very busy at work and didn't had time to deal with it. We called Roto-Rooter hoping for a fast, fair and flawless service for this simple problem. The website looked professional so we had high expectations. We asked my dad to open the door for the technician.

After reading several reviews and all the stories sounding so similar to my own I now regret having done business with this organization. Considering they have been around so long and are nationwide I thought they were a trustful, reputable company but after our experience and reading other reviews, I don't feel they are. The day before Easter our bathroom started to back up into our tub, waited until Tuesday to call as we tried to clear issue on our own first. They sent a female tech out in Wednesday to "diagnose" issue and verbally told us to auger/snake out line. We were looking at about $660, and naturally she didn't provide that service so had to wait another day for another guy to come out. Received no written quote (big mistake).

Do not use this company. They are predatory and will take advantage of you. My insurance company advise against this company. When I first called for service, I was told that no one was available to complete the work. Then after learning I had insurance a random employee showed up for a estimate. He told me the price would be 3k. After my insurance company advised me to get that price in writing 7 employees told me they could not provide me a price because of the system they use. It took about a week of calling around to finally hear a 6.5k bill.

I contacted Roto-Rooter to fix the issue related to water coming out of sump pump and sitting near the house and same water going inside ground and again recycled by sump pump. I had put long flex pipe which was throwing water away from house. But to make it permanent fix, I called Roto-Rooter. They dig the line near house (not away from the house) and put pipe, thinking it will solve the issue. I paid $6000 for that work. They made it worse. Water started flowing out from five different places from the ground like fountain. I called them, they visited to check and they said they will dig longer line in another direction and wants me to pay another $7000. Since I already paid $6000 and issue was not fix.

I called up Roto-Rooter because our plumbing was backing up. They had to add a clean out in our basement and do other repairs that they found. In the end, we paid them $26,000 and we still have to pay another contractor an additional $11,000 for a sewer line replacement! The other plumber said that we were ripped off and that he does not know how they stay in business. I will be reporting them to the city and the sympathetic attorney general.

Hired Roto rooter to open a possible drain pipe. They did not succeed. Plus they got a piece of equipment stuck in pipe. Charged almost $800 and left. I hired a local part time plumber for $150 and he got the piece of drain snake that was stuck out. Then put in an ordinary snake tool and seems to have uncloged the pipe. Will never get a big company again. The price is way too high.

Updated on 04/08/2021: I wanted to add to my original review the outcome of my dealings with this company. The only resolution they offered was a 1/2 price discount. They continued to refuse to honor their guarantee. Today I had 2 plumbers from a family owned company who spent more than 40 minutes addressing the problem. They snaked from outside as well as inside to clean the pipes.

I called Roto-Rooters to come out and fix my tub that was leaking. The guy came out looked at the tub and told me they needed valve stems which I already knew and stated to the reps when I called for them to come and out and fix my tub. He was at my house for only a few minutes. He charged me $110 for what he claimed was a "diagnostic" fee. Then he said to replace the valve stems it would cost $660. Are you serious?? Valve stems and knobs cost at most $40-$50 for a set.

Calle Roto- Rooter today because the laundry tub in garage was not draining. Called them in the morning on a Saturday and they arrived at 540pm worked less than 30 minutes and charged us $544. We will never use them again. Feel like Technician took advantage of us because we are seniors! Vallejo Ca.

HUGE SCAM. They were on-time and super courteous, but they tried very hard to scam me. I paid twice what I should have to have a drain unclogged and they convinced me that I needed a video inspection of my drains and charged me twice what I would have paid otherwise. They spent about 4 HOURS working on my drains and concluded that I “had 1 week before my cast iron pipes collapsed” and the the situation was “bad...very bad”. He attempted to show me crack in my pipes, knowing very well that the lighting was too low to see anything clearly and that I was unfamiliar with the normal changes that I was "seeing” and told me that I need to have my patio ripped up and my drain pipe lined.

They charge $194 per hour (no joke) for work. Office staff rude. I called another plumber for same quote. They gasped when I told them the hourly rate that these guys use. The plumber I called only charges $79 for the service call, quotes the job after inspection, gives a bid quote to do the entire job, credits the invoice for the $79 paid and THEN BILLS for payment. Not Roto-Rooter. They quoted me by the hour w/ a minimum to job of 3 which would have been around $600 bucks (not guaranteeing that it wouldn't take longer) and they wanted payment upfront. Unbelievable.

We needed main drain cleaning and our home warranty company didn't help and said we had to wait until Monday without using water at all. We then called this company and they would not tell the price over phone. So the plumber came and they knew we were desperate and charged us more than twice it costs without a blink. They charged us $699 for $220 national average cost. I told them and they shrugged and laughed because they knew we were desperate. I would never call these people again.

They tried to gouge us!!! We had a minor condo emergency where one of the sinks was clogged. Our guests were slightly upset and our property manager was away. Evan from the Roto Rooter came out and wanted to charge us $655.00 to fix a clogged sink. If I had been there, I could have fixed it myself in five minutes as it was probably hair in the drain. Evan said he didn't set the prices. The company did. Keep away. A bunch of crooks.

Stay away from this business all the way. I made the mistake of hiring their services to unclog my kitchen drain, and they charged me $397.00 for this job. Totally my fault for not to look other estimates, but the necessity to get the drain unclog, made me move with their service. I later find out (you can google the prices) that this is a job in the $150.00 to $250.00 price range. When I inquired about this, their answer was that they are not a mom and pop plumbers, that they are a corporate. They offered $75.00 dollars discount which I also noticed it was the special running at that week, but never mentioned to me before hand. Still $322.00 to unclog a drain is overpriced. DO NOT go with them, instated, do some research first. I'll post this review in all other sites so hopefully more people is aware.

DO NOT USE Roto-Rooter. It is my recommendation that no one use Roto-Rooter for service. We called for a service visit to assess a couple of water leaks. Their website and phone message says $57 service fee with a free diagnostic estimate. They have called my wife 6 times today to try and collect $175.00 for a diagnostic fee. Although the plumber was very nice, he did not bring any kind of equipment into our house other than his own eyes. He even said that he thought the toilets were our problem but not 100% for sure. He told my wife that they would call to collect the $57 over the phone as he left. Then he put in a ticket for $175.

Do not use them, the plumbers who do the work are scamsters and will lie about the job so as to charge you the most, they do not even do the job properly so they can charge you for a second visit. We have apartments in Columbus that were blocked and backed up, called Roto Rooter and scheduled a call out, 1) They never came so I had to call the next day and schedule another call out. 2) When the first guy came out he went to the most expensive option (water Jetting). $991 later and "cleared the drains" one of our tenants told him about the mess inside, but he did not go in and check, instead he left. The Tenant told me that the drains were still blocked, so I called Roto Rooter, was told it's under warranty, he came out again and then charged me $400 to clear the drain that should have been completed in the first time.

Technician came out to diagnose why I had water coming out from my bathroom sink vanity. He told me it was the trap that needed to be replaced and told me the cost would be $79.00. He then said the problem may be due to the pipes being corroded but then discovered that the drain had been clogged only after I asked him a second time if this was indeed the problem. He then said the job would be $250 so I asked if I could use a $60.00 off coupon on this price and was told I could not since job was really $510 according to him and I was already getting and discount.

Did not fix our clogged drain! We spent $390 for a 15 minute service call for a backed up kitchen sink/clogged drain. They snaked the drain but it didn't work, The only solution offered was to go further with snake but there was 50/50 chance it would break the trap. They recommended using chemicals to unclog, We gave the chemicals a shot to no avail. We ended up calling a local plumber in our town who tried to unclog, another $450 out of pocket without a fix. The local plumber recommended that we call a larger company like Roto Rooter or Mr Rooter because they have special equipment that goes further in drain and sprays water. Since Roto Rooter didn't help the first time around, we opted to call Mr Rooter and problem fixed! Shame in Roto Rooter, I think the guys that were dispatched to our house didn't want to be bothered with our drain issue. Terrible service and we will never call Roto Rooter again.

They wanted $375 for a drain to be cleaned that I got cleaned for $69. Guy said he was too fat to go under house for clean out so it was gonna cost me? I asked him to leave & was glad to pay the $ to get rid of him. DO NOT HIRE.

Our water heater went out over the weekend and we contacted first search came up on the internet considering household name company should not be so bad. Our water heater is 13 years old and it wasn't surprised that we were recommended a new unit. Technician was very through going over picture explaining our issues. They quoted us $2500 for 40 gallon new unit with labor.

Worst experience I've ever had. I was price gouged, Paid over 11,000 dollars and they didn't finish the job. They replaced pipe on the sewer line, said they were finished with the job and wouldn't be back, that the dirt mover would finish. I seen trash and called the company and the plumber changed up the story saying, "We'll be back with the dirt mover, we aren't done yet." I called the local office trying to get ahold of someone, called corporate and was told they would notify the local office and was left in the dark. Was so aggravated with the company, when they did come back I told them to leave and make sure someone calls me before they show up unannounced.

I just finished a service call with Roto-Rooter for a clogged kitchen drain. Shame on me for not clarifying the cost upfront, but I have used them before for the same problem and found their pricing to be fair and reasonable. They have now moved to a flat-rate pricing, and clearing a clogged kitchen drain is now over $500!!! Well, the young serviceman (who was quite friendly and efficient) was barely here for an hour. I only learned of the price once he was already here, and by that time I just needed this project to be done. But be aware if you use this company!! Get pricing in advance so that you are not surprised!!!

After trying to unclog my toilet on my own using every trick in the book, I finally gave in and called Roto-Rooter. Considering they're a national brand, I some high hopes in terms of pricing. It was a simple clogged toilet, right? Wrong. I should have known they'd price-gouge when the representative who took my call couldn't even give me a ballpark figure. The technician showed up within the four-hour timeframe I was given. As soon as he walked in and asked about the problem, he said there were three prices: 1. $310 just to auger, 2. $510 to auger and remove the toilet if necessary, 3. $810 for auger, toilet removal, and running a camera, if necessary. Holy smokes!!! If the rep on the phone would have told me it would be a minimum of $310, I would have looked for another company. The technician was nice and augered the toilet four times. It drained a little better (versus not at all), but he said the clog definitely wasn't gone.

The folks who do the dirty work are great- thank you! However, the front office and anyone you deal with on the phone are beyond unprofessional. They don't call back, make false promises, and don't respond to emails. During the work in our home they took a video to help diagnose our problem and then never gave it to us- after countless attempts to contact them on our part. This was months of calling them repeatedly and not getting a response. Totally unacceptable. If you like headaches- use them. Otherwise, look elsewhere.

These people have a book with prices. They could have told me over the phone they would be charging MORE THAN THE DISHWASHER COST for installation. They wanted 739$!!!! SO basically, they made me pay $69 to come out and tell me something they already had pre-priced in a book. INSANITY!

Absolutely horrible experience. They billed us twice for a repair. The man Paul **, Phone number ** has missed two scheduled appointments. They overcharged us on a repair and hid how much the cost was actually going to be. Please do not use this company. I wish I could rate them at 0 stars.

I called several plumbers to clean an old, yet functional, sewage drain in my basement. Very easy to access, only about 10 ft of drain pipe. Also upstairs bathroom sink, about 5 feet of drain pipe. Two other plumbers said they could get to it. However, not until later in the week. Roto-Rooter said they have someone in the area and can be there in 2 hours. She would not give me a price over the phone, I later learned why. The other plumbers gave me estimates over the phone, maximum or $250.00 for both jobs. Unfortunately, I made an appointment with one of them and cancelled it when I was told Roto-Rooter would be there in 2 hours. I am remodeling my basement and wanted to get the job finished.

Do NOT use this company. Their minimum service charge is $445, and we were not informed of this prior to a TEN MINUTE service. The technician did not quote us the price per their alleged protocol. This was confusing to me as we had called a tech out previously and paid only $65. Their customer service representative then engaged in a yelling match with me over the phone when I called to ask about the discrepancy, and to ask about settling on a more reasonable amount. She treated me with barely veiled disgust. Unless you're very wealthy, or enjoy being treated this way - GO ELSEWHERE.

We had a clogged kitchen sink. My 80 year old grandmother meet the guy at the door. He had her sign a contract BEFORE he investigated the issue. We ended up with a leak in the basement, a big mess, and I still have open spaces in my ceiling where they were supposed to replace the tiles that I am still waiting for. All this for $1000.00 just to be told by other plumbers we basically got ripped off as they only ended up replacing one pipe and the sink is still not fully unclogged. I will never use their services again. To be clear it is the location in Martinsville, VA.

Both my neighbors ordered Roto Rooter drainage-clear services from "Down Spouts to Pop-ups" outside the house. I called for an appointment explicitly asking for the same service that my neighbors had received. The service guy arrived and told me the service costs about $1500 right from the get-go prior to any inspection. When I asked why is this service cost so much, he said he would clear the pipe, and if there were any additional problems, find the problem and fix it. There are five drainage lines, one of the lines they said they couldn't clear it and couldn't locate the pop-up. As a result the water leaked in the middle of my yard. I was told to call a landscaping company to fix it, as they not do that. Needless to say, I was not very happy with how they acted on their "Find the problem and fix" promise, but I didn't say anything at the time.

They came to unclog a toilet. The toilet still keeps getting clogged. First they said it was the septic tank so I had that pumped. When the toilet clogged again they tried to blame the septic tank again..when I told them I had it pumped then they said the septic tank company messed up my pipes. The septic tank company didn't touch the pipes. Then they said I had to only use scott brand toilet paper. Then they came out with a camera and said my pipes were ok but one pipe was on a weird angle and they needed to tear up underground and under my bathroom and replace the pipes..even though the pipes are good and have been at that angle since the house was built 50 years ago. They were supposed to send a proposal..they never did. I have left several messages and received no response from any managers. Also the service people are rude.

Suspicious, Scam, Deceiving Prices & Service. They are the biggest plumbing company in US & Canada and they use this to charge Outrageous estimates. Do NOT consider Roto-Rooter. You will be wasting time, stress and money. Roto will charge the most they can for a job if they think they can get away with it. And for me, they did. I have a decent income, own my own business and would never complain about a few dollars. But we know scam and deception when we see one. These people were suspicious from the start. Mike W the manager does nothing to give customers satisfaction, and justice.

Beginning of the year, there was an overflow. Roto Rooter came out and unclogged the pipe after they did a VIDEO. "WE NEVER RECEIVED ANY VIDEO THAT THEY SAID THEY DID". They told us that they clean-up the area after the work is done. When the work was finished, they left the mess of the Overflow and when we asked when they would clean it up, they said, "Oh we don't do that"....

I had a leak in my garage. They came, quoted me $337, for a job that took 5min to fix... They ripped me off.. Never using this company again. $337 for 5 minutes of work... Wow.... All I had was a small like in one of the pipes...

Most incapable technician I've seen in a while... The technician didn't even know how to do the most basics - couldn't find the main pipes of our drain - which every human being without technical background should be able to see with their eyes. Then they'd quote you a way-above-market price (2x) for a simple 'diagnostic' session. That's not even the 'fixing', only the 'diagnostic'. Lol.

This is by far the worst place I have ever dealt with. I had called to ask if someone was available for a same day appointment because my son had flushed a shampoo bottle down the toilet and it got stuck in out pipes. I was assured it was something they could deal with that and and therefore called off of work to wait for them to come out.

I own a rental property in Oxford PA which developed a slow draining toilet. I went to the house to try to unblock the toilet but couldn't fix it. However, I noticed that the downstairs toilet was working fine which made me think that either the toilet was blocked or there was a some blockage further down the drain. I mentioned it to the 1st plumber I contacted who was unable to fix the problem due to a lack of proper tools. He still charged me $153.50 and recommended that I contact Roto-Rooter and I did, which was a mistake. Although I mentioned (over the phone as I couldn't go to house at that point) to the Roto-Rooter technician that it is very likely a blockage between the two toilets he wasted 2 hours cleaning the water ports around the seat of the toilet pretending that the toilet wasn't flushing hard enough. Of course, that didn't help.

They installed shower and faucet in bathtub in 2019 at the end of the year. We have a receipt with marked one year warranty. They put their part in. We paid around little above $ 500.00 with taxes included. Now shower pin came out. They came and wanted to charge us for that $ 280.00. They told us their warranty is 6 months. Receipt is marked one with a pen one year warranty. We complained. They said OK and sent another technician who estimated higher price. We complained again. We talked to Bernard manager. He said he will look into it. He never responded. We got angry.

Made app. on Fri. for Sat.12-4. They were a no call no show. They called Monday. Asked if I still wanted their service. No way. Stay away from this co. Their ad states that weekend price is the same as weekday. I guess thats because they just dont come out. They tried to say a glitch in the system, just more lies.

Called the company to fix a leak under our kitchen sink. I was at work, my 81 yr old mom was home. The plumber replaced a pipe underneath, but the second you turn on the faucet water runs out from the base. Called the next day was told the plumber had a big job and could not come back until Monday. Then it became Tuesday. Underneath our sink is water. So what did he fix. Also the plumber seemed like he had an attitude. I can honestly say this was the worst Service we’ve ever had and we lived in this home for 15 years. Even when I informed the customer rep I needed my kitchen sink for my home business nothing. This was a disgusting service. Once it is fixed I never want this company in my home.

If you don't want to read a long review about how awful this company is, please take away this key point: DO NOT USE THIS COMPANY. Period. My fiancé's and my basement had some kind of water leak late one night which resulted in puddles of water that eventually seeped under parts the laminate flooring. We called Roto-Rooter specifically to remove the water from under the flooring, no other reason. They gave us a quote for $4025-$6775 depending on the work that was actually done. Nowhere on the quote did it say the scope of the work that would be done.

I contact them for drain cleaning service in the morning and I was told that they will be arriving my house between 4 and 8 pm of that day. However around 7:30 pm, they told me that they would arrive in about 1 hour and 1 hour later they told me that they were behind the schedule. Around 9:30 pm, they told me that they would not come and asked time for the next day. So we scheduled for between 8 and 10 am of the next day. A technician came on the 2nd day, I told him that I needed service for 2 things: 1) cleaned a kitchen pipe of about 25 feet; 2) installed a new garbage disposal. The prices are: $400+ to install a garbage disposal which takes about 15 minutes! $300+ to clean a pipe of 25 feet which takes about 45 minutes!

They are useless and Christina in Customer Service is unprofessional, won't let you speak. Had them come out to Jet a sump storm drain line. It was 900$ for 2 hours. They guy spent 1/2 hour filling his tank with my hose. Took about 5 phone calls, kept telling me he had 3 other jobs to still go to that day. He said he cleared the line. I didn't check, I assumed I could TRUST Roto Rooter. It rained the next day and the line filled again. I called them, simply explaining my situation and that the line that he claimed he cleared was obviously not cleared.

My wife and I are seniors, on fixed income. Our shower drain had a clog. Also we noticed the sink drain next to it leaked a bit. We had the Roto-Rooter plumber come out and he looked things over and gave us an estimate of $4,500 for the replacement of the line, both Shower drain and sink drain. So he did a very good job (caveat: that was only yesterday). He charged $3,940 for labor and $372 for parts. We should have shopped around. I am sure we could have found someone who charged only $200 per hour, instead of someone who charged almost $500 per hour. Like other reviewers mentioned, Morgan told us that the company sets the rate. I knew I should have asked around, and looked at reviews, but I wanted it fixed ASAP. I am going to pay dearly for that mistake.

Had a humming garbage disposal on which the reset button did not work. Went through the online appointment booking and the technician showed up in the time window he was supposed to. He flipped the switch fidgeted with the disposal and then told me to replace it. The cost of replacing it with a disposal I would go buy myself was $436 and change. I don't know anything about plumbing and did not realize until doing some research that I was being ripped off. The technician was here for maybe 2 hours, including a quick run to home depot with me in order to purchase a disposal. So you're telling me labor cost $218 a hour?! That is ridiculous and price gouging at its finest.

The technician busted my sewer line releasing sewerage into my crawl space. He didn't even tell me. I had to find out from the next technician. I called the corporate office and spoke with Christina who cared nothing at all about what happened. She basically told me it's not their problem and blamed it on the "condition" of my pipe. She refused to tell me who she reported to and that she was pretty much in charge and if I filed a complaint it would just come to her. Roto-Rooter DOES NOT care about their customers!! NEVER AGAIN!! You wouldn't get a referral from me!!!

Had a sewer problem at one of my rentals, called Roto Rooter. Got am appoint for Sat morning. Told them to contact me for approval and payment. Plumber came and went. No call and didn't fix problem. Called them and said would send someone back out. 8pm called and said couldn't make it but would be there first thing Sunday. Noon on Sunday no plumber. Called again. Said running late but would be there. Of course no one ever showed. Tenant had no toilet and they didn't care.

I contacted the company for emergency service. Advised them that my son was deployed and his wife needed assistance. They responded, looked and then told her to start it would be $700 plus any additional costs or expenses. The problem had yet to be diagnosed. So much for respect or kindness to our service members family. Will never use or recommend this company to anyone.

Thursday 5/14, woke up on a rainy, gloomy morning, flushed the toilet and that was the last flush. The handle went limp. Took the tank cover off and the water gradually ran down to the level of an inch, inch and 1/2 and stayed there. I could see the various rubber units weren't functioning properly. The toilet's 17 years old. I called Roto Rooter and they said there was no service call charge and he would give me an estimate when he arrived. That's important to point out because after what happened to me, the way Roto Rooter operates, I highly believed they would have asked for a service charge. So, when he told me that he was going to have to replace all the rubber units in the tank, FOR $495.00, I was shocked, YES, I COULD HAVE, SHOULD HAVE SAID NO.

Scheduled an appointment for the next day. Next day they start calling me every 2-3 hours to reschedule the appointment. This continued for 2 days. Eventually they never show up. This people do not care about customers, and I was a customer. Never again.

We had a main line septic line blockage and called the Roto Rooter franchise in Santa Fe NM. The girl on the phone had no idea what their prices were (even though the company sets a set price). She told us she would have a tech call us right back and that if we accepted their quote by 10 am, they would be able to com out today. As I write this it is 11:32 am and no call from a tech. Fortunately, I was able to clear the blockage with an $8 part, so we don't need their service. I won't be dealing with the Santa Fe company ever again, and if you want to save a few hundred bucks, just get a bladder blaster for the $8. Or, if it's really clogged and that doesn't work, call a real plumber and forget this company.

We had Roto-Rooter come to repair our water heater which had stopped working the day before. Upon arriving, they said that the pilot light had merely gone out, speculating that perhaps the wind snuffed it out, and that the water heater was in good condition for its age (15 years old) and should be fine for another year at least. The pilot light went out again not even two days later. They apparently had misdiagnosed the issue so we were once again without hot water,yet charged an astounding $494.00 despite them not being here more than 45 minutes, not having to replace any parts, not even including a warranty, and arriving very late (estimated at coming between 8:00 am-12:00 pm, but arriving at 3:00 pm). The fee came from an initial charge of $169.00 just for a trip charge, but $325.00 additionally for "labor to light pilot and check operations," with the latter not being done since the water heater was clearly broken.

I would just like to express my great experience I had with this company. I had a pipe issue in my house that was causing water leakage and damage to my home. It was a pretty extensive repair that needed to be done which gave me much anxiety. Roto Rooter was the 3rd plumping company that I contacted about the issue and concerns I was having and I am so glad I chose them over the other companies. From start to finish they took excellent care of me and my home and help fix my issue promptly.

If you use this company and pay their prices you are INSANE.. Call a local plumber for much much cheaper.. If you think it costs 5 to 6 hundred to snake a main line you're being robbed. Commission based.

I called Roto-Rooter because I had a backup when I flushed my toilet it came through my bathtub. They arrived promptly and did the work to clear my drain but the issue that I have is roots in my pipe. The technician was unsure why there wasn't anything on the auger once he pulled it out, but the drain was open. The next day another technician came out and ran a camera and that is when I found out there were roots in my sewer line. I asked why the roots didn't come out when they were clearing the line, the response I was given was "They were here to clear the line and the line is clear", yet the issue is still there. I have paid a lot less in the past to have my line cleared and the roots were removed. Very disappointed that a company that has been around for so long only requires the bare minimal to be done, instead of removing the roots which caused the problem!

I called for my Mom. Main sewer line charging $500 where other companies charge $100 to $200. DO NOT USE THEM. After speaking to manager he was abusive and condescending and didn’t care about senior citizens.

My elderly mother (age 86) is being charged $1500 for labor at her home zip code 78225 which was not addressed until she received a bill in the mail!! She has already paid close to $400 for the work. Roto-Rooter assumed the insurance was going to pay for this work! It was declined and now the are going to put a lien on her home! This is outrageous!!! We are going to get a lawyer!!

I had two plumbing problems. Jeff from Roto Rooter Passaic NJ was professional and most experienced plumber I ever had work on my home. Was a good conversation too. Very professional and total expert. 5 stars to Jeff in Passaic NJ Roto Rooter all plumbing needs. Was fast and perfect and gave good advice on how to care for work afterwards. Paul C Passaic NJ

I called for a Kitchen sink clog. I asked what the price would be and they stated they could not tell me and that only a technician could estimate that. They said there would be a $149 trip charge that would be deducted if I had the work done. When the technician arrived he immediately wrote up an estimate. $655 to unclog it. I told him he was nuts. He told me this rate was set by Roto Rooter corporate and he had no control over it. He than showed me his price sheet for each specific job. If he has this sheet so should the guy on the phone. When you have already agreed to a trip charge of $149 you are just being held hostage for the work. Tech was at my home for 70 minutes. He did clear the drain but it was not a fair way to conduct business.

I call Roto Rooter for a backed up sewer line going to the street at a house that I rent to tenants. When I called I asked for an approximate cost to clean the line. I was told that they could not give that information over the phone. I asked again for a worst case scenario. Again they said they could not provide any pricing over the phone. They said I would have to wait for the technician to give me any pricing to clear the sewer line. When the technician came he pulled out a fixed cost sheet and informed me it would be $919.00. That was three times what a normal plumber charges to clear a sewer line less than 100 feet to the street’s main city sewer line. That is a ROTO RIPOFF.

The toilet bowls at our home weren't flowing well so my wife reached out to RR. The plumber (who was courteous and nice) used the auger and left after being paid. However after he left we noticed that all the toilets had black marks which we realized were scratch marks on the surface of the bowl. Thereafter, within two days, the flow started getting blocked again.

After the fact, much to my regret, I found other drain cleaning services that do a lot more for a lot less. I definitely have a severe case of Buyer’s Remorse! I paid $226 to have a slow (not plugged) shower drain cleaned which took five minutes, if that. Beware of drain cleaning guys who work on commission!

Please note, the service that was provided was good. I feel a bit ignorant admitting fault on this but still wanted to put this review out on the customer experience I had. The plumber was great, professional and friendly, but I had water damage and he recommended the cleanup crew. The water damage consultant introduced himself as a manager. He repeatedly said he sees this all the time and my homeowners insurance will, not may, WILL cover the cost of clean up and then he explained why. At the end of our conversation he pulled up a tablet with a signature line saying, "Please sign that I was here and took pictures," and this will all be submitted to my insurance company.

My home developed a water hammer problem. I called several plumbers but Roto-Rooter was able to come out the next day so I went with them. The technician came to my home while I was at work so my wife had to handle it. He replace two RPVs and put in a little relief tank. Parts were approximately $273. Here is where it becomes outrageous - he charged me $417/hr for labor. My wife had thought he said it would be $417 for the whole job - not $834. A complete rip off.

My bathroom overflowed and didn’t drain. The tech came here and looked 1 minute and said “your sewer lateral is blocked”. He said it would be $369.00. The issue was fixed but I noticed the toilet didn’t flush correctly. It was slowly draining. Two days later the bathroom overflowed again. I called Rotor Rooter and I asked them to come again. I asked about charges and they said “that is between you and the Tech”. How can they not answer a simple question.

After taking my morning shower I was unable to get my hot water to shut off. I ended up having Roto-Rooter come to fix the leak. They said they would charge me $75 just for coming out and would take that off my bill if they did the repair. They couldn’t give me an hourly rate because they charge by the job. Long story short they did fix the leak. It took them less than 20 minutes and charged over $300. And they connected the water backwards. Of course they will come and fix that at no charge but how can I afford more time off work after being charged such an exorbitant fee? I don’t make that much in a day let alone 20 minutes. If you have to use them just make sure to get quotes from someone else first. I would never use this company again!!

Call 1 ask for leak detection, get plumber. He found the leak. 800.00 to fix it in writing opened the stucco, found 3 pin holes then refused to repair. Said I needed all new pipes 11k. 2nd call, ask for leak detection. Sent out a plumber. Asked why it wasn't fixed by 1st plumber, I advised ask for a leak detection person. The 2nd plumber called in and they sent one out. Leak detection person came out, advise no other leaks. It was exactly where the first plumber found them. Then call them again 3rd call to see when they were coming out to fix it. Was told Friday between 8-10.. About 12:45 call and was advised Sam would call me. I felt better. Thought the purpose of his trip was to repair the leak. Sam called and said he be here by 2. I was taken back. He did not come in a truck but a older car.

It started with a plugged kitchen sink and ended up a major broken pipe. Happened on the 23rd of December and they still had someone come out same day, then on the 24th and 26th. Involved different departments starting with Kawika (initial contact), then Chris (confirming pipe break) and Noa (the one excavating foundation and yard). Everyone was empathetic, professional and full of aloha. I would recommend them to anyone.

Main drain in basement needs to be cleared/snaked. I had been using a pump for hours and it was still overflowing. Called at 11am, was given a window of 12-4pm. They called around 3 to tell me they were "behind" but would keep me updated. Called again around 5 to say they were still behind. I called to check on an eta around 7 and they said earliest would be 8 or 9pm. Then they cancelled at 7:45. They actually tried to reschedule for 12-4 pm tomorrow. Are you kidding me? Wasted an entire day and that was the best they could offer? Don't waste your time. Call anyone else!

I have retained the services of Roto Rooter of Tulsa ("RRT") on eight (8) plus occasions for the same issue regarding our laundry waste return spewing water/gunk into our garage (wherein the return is located); these visits occurring over a four (4) plus year period. In total, these visits and alleged fixes have cost me nearly $1,500 with this issue has no end in sight.

I am a small business owner. I have never had a worse experience with any contractor. We called two days before Thanksgiving. They said they would show up at 8 am the next morning. They kept pushing back the times. They showed up on Thanksgiving (2 days later). We had a house full of guests. I did not double check the techs work. He left and did not fix both drains. So I called right back. We are now two days out again with broken promises with the drain still not fixed. Truly unbelievable. I am so disappointed.

Matt (3281) came early for the appointment and listened carefully as I explained my leak problem. He asked a few questions and diagnosed the problem. He explained what he was going to do and why it would fix the problem. He went to work and after finishing he had me check the fix he made. IT WORKED! I would highly recommend Matt based on my experience.

If I could give them a zero star, I would have. We have always had our drain pipe backing up in the basement toilet. Last time it happened, we were unable to get hold of the person who usually does it for us. So my husband has decided to call Roto Rooter!!! I usually check reviews before requesting services from companies, however for some reasons, I fail to do so with them. So when they came, instead of draining it as usual, they proposed, we buy a new pump which will prevent the reoccurrence of the issue. Lies lies lies... Wish we knew better. So the technicians on site (2) replaced the sewage pump in the basement by removing sitting water and running new pipe with check valve.

Had a main drain backup and called roto router. Quote was 2500. I agreed and the work was done in three hours by a plumber and his helper. I complained that $700 per hour was way overpriced. I was told they use flat rate pricing and that the job could have taken a lot longer. The plumber also said that additional work under the house and replacing the sewer line was recommended. Cost estimate $13,000 and could be completed in one day. NEVER CALL THESE GUYS!

Had washer water back up into the bathtub, but it still drained very slowly. Called them and they tried to unplug the drain and failed. Told us that our pipes were the problem before they even tried to unplug it. Crawled under the house to inspect the pipes and told us that it was old pipes that were leaking and needed to be replaced and gave us a price. They left 8 inches of black water in the tub; they totally plugged the system by trying to clean it and said there was nothing they could do about it.

Friday @ 9:22AM I called Roto-Rooter to fix a pin hole in a copper pipe coming from the hot water tank. The lady I spoke to was very nice, she offered an appointment around 12:30 to 3:30. I asked if I could postpone it until 4:00PM, she said "sure, that wouldn't be a problem, it will be a 4 hour time frame." I'm ok with that. She said, "Oh, by the way, there will be a service call for $69.95 (I thought to myself, what happened to the "FREE" service call)." I was happy to think, you know it's ok, we needed someone out the same day, since there was water dripping from this pipe in between the sheet rock and out into the garage. She also advised we could save 10% on the bill since they were doing a "Food" drive. WOW!! A business helping out the community, nice.... well that were it ended.

Roto-Rooter answered our call, came and surveyed the problem. They gave me a written an estimate of $2,000 to make the repair. On the day they showed up to do the work they told me the work would be $12,000 and we canceled the project and told them to leave. Roto-Rooter is exactly what we hoped they would not be, unreliable. If you have questions about my experience you can call, email me at **. We will also be posting this review on our social media and we will be contacting all consumer agencies we can find to share our experience.

I just called another company to fix my sink after 4 months installed. I did not want to call the Roto-Rooter again because they charged me too much last time. $3,250 for the labor in 2 hours work. Never call them again.

My first experience with them was to solve a clogged drain. They solved it but left the toilet completely disassembled. It was a sign that I refused to see!!! Months later, I had a leaking in the kitchen. They arrived, said that they could do nothing because they suspected there was mold. Then a manager arrived and asked to see my home insurance policy. She assured me she could have the insurance to pay for the work and I wouldn't have to pay a penny. Now, I have no longer a kitchen (ceilings, flooring, cabinets, everything gone). They took away everything claiming there was mold on everything.

This company is not professional, I had someone come to put a new sink garbage Disposal, and the person didn’t turned off the house power (electricity). He proceed with his job and when he notice he hasn’t turned off the house power it was too late. He said “Oh I have to turn off the electricity. I just got shocked”. Well after he put the garbage disposal he turned off the switch and my kitchen microwave stopped working, my refrigerator stopped working, and also my tv stopped working as well yet I was charged $500.00.

I had a bad experience with Roto-Rooter. I live in Hollister CA and scheduled appointment online, then call them to confirm. Technician scheduled to come Wednesday from 10am to 2pm. Representative called at 2 and said they are behind and technician can come only at 4pm. We rescheduled appt to Friday at same time. However they call on Friday at 2pm again and said technician come later. Of course they apologised and offered to schedule appt on weekend Saturday or Sunday. So we agreed that technician comes Sunday from 8am to 12pm. Today is Sunday. The representative called at 7:50am and told they don’t do services on weekends. This is absolutely unacceptable. I lost all week, waiting and wasting my time. The bottom line is the problem is not fixed. I have to find another company. I would never recommend Roto-Rooter. They are not professional. Never recommend them. I wouldn’t give any stars.

We own a corner shopping center. One of the toilets in the building were backed up and they needed to clear the sewer line. They estimated $445 for 30 Min job. I had to authorize the charge as I was leaving the town and the did the work. As the owner of this business, I will never use their services as this is complete rip off.

Roto-Rooter is not only unable to fix plumbing issues, but they create them instead. My home was an innocent bystander as my neighbor hired a technician from Roto-Rooter who failed miserably at common sense and basic skills within the plumbing profession. The technician neglected to turn the water off to my neighbors house prior to cutting a main water line. This cause my neighbors home to flood and intern, my home as well. The technician admitted to causing much damage within our 2 homes, yet all Roto-Rooter has done is try to pass us off to their insurance company. It's taken weeks to get an estimate, and therefore, we've been living in unsafe damaged homes.

My pipes was clogged and slow draining, I called for service. The man showed up apparently in a hurry. He ran the snake twice and told me there was a lot of grease he couldnt get unclogged. I then paid 199$ for service call, would not take my 60$ coupon. I then spoke to district manager. He told me he would make it right. The following day another man came out and ran the snake then I heard a loud pop noise, the man pulled the snake out and told me it had mud on it. Leading to telling me the pipe was broke. Wonder what the pop noise was. Now they want to send a camera down the drain for 324$, so for the small sum of 523$ I still wont have a fix to my problem, just more money down the drain. What a scam.

Maybe I should I seen this coming. When prior to getting me to sign for the work to be done on my kitchen plumbing he asked that I sign an additional and separate sheet agreeing that I wouldn't sue or hold them liable for another area in my house that may stop working. So needless to say I saw no reason why this should happen. So after his explanation of this I thought the chances of such an event was so minute that I signed. An hour and half after he left I went upstairs to use the restroom and notice my toilet draining so slowly. I would have never thought this until it struck me as peculiar that he mention this is why he asked me to sign the disclaimer. So I won't use them again.

When their auger (snake) got stuck, they cut it off and left. They were at my house less than 6 hours and it cost me $960. The drain is now doubly clogged and now feces, toilet paper and bath water comes out of the drain that they had to leave open.

This is for the callback appointment we had. The leak was still leaking water and was not fixed from a previous visit. I reached out to the field supervisor and he said he will talk to his coordinator to set up something. Two and half days later I’m still waiting and wondering if I even had an appointment. So I finally called the 800 number to try and set up something only to find out that an appointment had already been made at the local office - why did no one from the local office reach out to me to let me know????

Two days ago Roto-Rooter cleared one clog that caused the washing machine rinse water to spill on the floor. Yesterday our basement flooded again, but this time with sewage. Roto-Rooter came out again & unclogged it again at no charge because the first technician had not been thorough. The 2nd technician left the filthy mess on the floor told us to contact our insurance company. We were puzzled because we thought Roto-Rooter provides cleanup services.

Came home late from my mother's wake and heard noises in the back bedroom. Next day, walked around and realized I had water spraying hard under the house. I contacted 16 plumbers in the area and none could come for the least of 5 days. Called Roto-Rooter and the next morning they had Sam here. I had an Expansion Tank under the house burst. I am a single 62 year old woman, with no family really close to help. Sam explained everything and showed me pictures and the tank when it was removed. He did a fantastic job in a timely manner. And the price was much better than I expected. I will be calling Roto-Rooter for all my plumbing needs in the future.

BEWARE of deceptive, overpriced billing practices! Called Roto-Rooter to snake two drains. Technician completed the work BEFORE he gave me an estimate. If I had known they were going to charge me $356 per drain, I would have never agreed to let the technician do the job. I complained to management about how the technician failed to provide me with a quote and they reduced the fee to $356 plus tax. Still highway robbery in my opinion.

Contacted Roto-Rooter in Renton, WA to resolve clogged drains in the kitchen and bathtub. I was quoted $495 for the first drain and $250 for the 2nd with the claim that that my 2 story home (Which I recently rented out due to relocating for work) is a commercial property! If it weren't for the urgent need of my tenants I would not have paid a ridiculous $742 for this. Do not work with these guys. They are a complete ripoff with shady practices. Greg

I read a lot of the Roto-Rooter reviews and I must say that I have a super experience with David of Roto-Rooter Haines City. It's several times I asked him to come out and I will keep doing this. He's amazing and even the after hours do not disturb him! He's always friendly! For me he is top.

I had a plumbing clog where had to call Roto-Rooter. They were on time and resolved the issue but gave wrong information that camera diagnostics is covered under insurance and it was not. Also had to persistently call them back to take the drying equipment even it was turned off by the supervisor and it took extra 5 days to be removed from property.

Called Roto-Rooter to investigate a ceiling leak. They came for 5 mins and decided to call water mitigation team that will deal with Insurance only so you don't to worry about billing. Sounds good. Until, it took them 7 days to even come cut a hole, claiming they needed to verify testing. Came out 7 days later to cut and hole and found the leak to be AC related, which they don't fix. Left the fans on site for another week, while I had the HVAC repairmen come out. After all is done, they came to collect their equipment and sent me a bill for about $2.9k (for just leaving the fans on site and cutting 1 hole in ceiling). If I had known, I would have just paid a handyman $50 to come cut the hole or do it myself. Horrible experience, because now I'm out 1k (deductible), 1k Hvac repair and my insurance rates are going to increase every year. NEVER AGAIN! NEXT TIME CALL SOMEONE ELSE.

I scheduled a Roto-Rooter service online. I was given a time frame from 4-8. The guy showed up at 7:10pm. He asked me if the insurance company or I would pay for the service. He said there’d be different rates. I said I’d be paying for it. I needed the toilet flange replaced. I could install the toilet myself. He said he’d install the toilet for a few but he’d waive the fee for the flange. He said he’d just put a new flange on top of the broken one. He quoted me $550. I bought a new Kohler from Home Depot for $148.99 and his fee is more than 3 times the price of the new toilet.

Never use Roto Rooter, it was a terrible experience from start to finish. They claimed they would send a a technician within a two hour window and instead made excuses while one didn’t come for 7 hours. Once the technician did arrive, despite the website claiming he would do an Estimate about the price, he barely glanced at my clogged shower before pulling out a price sheet from Roto Rooters that just gave flat rates for various services. He did unclog my shower and I have no issue with his work, but the way the situation was handled was the opposite of how Roto-rooters advertised themselves.

We had water leaking into our water softener, the water softener still worked, just some leaking. The plumber came out this morning and basically told us he may not be able to fix it. We should have listened and said thank you for coming. First off, he couldn't remove the clips which my husband had to remove for him. When he took the top off, he ended up ripping the wiring out of a plug on the back of the water softener. He thinks he fixed the leak, however; my husband said what about the wiring. The plumber told him "go online, I'm sure you can figure it out."

I wish I would have read the reviews before using them!! I contacted Roto-Rooter for a clogged kitchen sink over my local plumber due to the $60 off service coupon they were advertising. I thought $60 would make a difference - but not so much when he told me the total would be $570!!!! They fixed the clog in 20 mins - so $570 for 20 mins of work felt extremely overpriced. I called my local plumber after and they mentioned they would have changed $180. I'm livid. While the service was professional and satisfactory, it was oppressively expensive. I will not use them again!! Call your local/neighborhood plumber instead.

We had Roto-Rooter come out because our drain pipe was backing up in to the utility sink in our basement. They came out on a Sunday and charged us $500 but were unable to unclog it. Monday they sent another man out who then tried to charge us $10,000 for a "collapsed" pipe and told us it was an emergency that our whole house could flood and we had to remove the front yard tree ASAP because it was collapsing the pipe. We had the tree removed same-day and scheduled the repairs for the following day. We then started catching the plumber in lies, stating that he wanted us to remove the tree so it didn't "fall on his guys", we then were told we were unable to have the stump removed because the gas company had to come out and mark the gas lines. The plumber said he would do it himself, which we called the gas company and was told that was illegal.

They charge me $450 for a "Leak Detection." The plumber took advantage of the fact that there were no females at the house. He advised us a leak detection was complicated and there were various things he needed to do. He walked around the house for 10 mins and said there was a water filter missing and it was causing a leak. Offer to fix it for another $300. Needless to say, it was an easy fix that took me ten mins that I did myself after watching a Youtube video.

Roto Rooter was to come and scope the sewer line as I was in the process of selling my home and this was required by the borough. They found where a couple places had issues and needed repaired. My estimate was over 3,000.00. They came back out, dug up the yard and supposedly made repairs. My house was sold within days of this work being completed. The new buyers text me and asked if I ever had issues with the downstairs plumbing. I said no, never. They said they hear gurgling in the toilet and sinks. 2 weeks later I get another text stating they woke up to a backed up toilet all over the first floor.

Removed "scent pod" from toilet. Found hose disconnected from flush valve; reconnected and tested operation." When I called other plumbers in the area, everyone was shocked to hear how much he charged us for this 5 min labor he had to put in without bringing anything new. This is outrageous and never ever call them again. I will make sure to put it in all the social media.