Roto-Rooter Reviews

I will never use this company again. While on vacation our well pump decided to create a leak. A relative contacted Roto Rooter for us. I spoke with the technician and he recommended a complete re piping of the PVC that is attached to the well pump. He quoted $550 to complete the job and assured me there would be no leaks. I thought the price was quite high but since we were out of town and it had to get fixed I reluctantly agreed to the price. We came back from our vacation and surprise, our pipes are leaking in several places. I called the company and they resent the individual who did the work. He stated he would have to establish a new work order with additional charges to fix what they already charged. I had lost my patience and ordered him off my property. Bad business practice with these guys, go somewhere else or be sorry.

Was having an issue with my drain backing up. They came out and hydro jet the drain from the clean out to the city sewer. When having an issue from a drain before the clean out. Now it still backs up with water coming up in my drain, and since I don't want them to dig up my yard and put 20 feet of new pvc pipe in for a min of 10k. They don't care. I would suggest finding a different company that doesn't just care about taking your money. I will never use this company again. Very unprofessional.

Job is done correctly and very efficient however charging $547 to clean out a drain in the kitchen sink rather ridiculous. I will personally never call Roto-Rooter again. The service tech Scott was here for 50 minutes.

In my opinion be very careful when dealing with these people. My complaint is they came to unclog a clogged sewer line. They failed to get it cleared and stated the line was collapsed and no mechanical means could clear it. Then gave me an invoice of 10k to replace. Hired a different company the next day. Around 10 minutes they had the line cleared. Roto charge me 565.00.

Insanely expensive, I asked them to come out and look at a clog in my kitchen sink, I should have known better to just take the pipes apart underneath the sink, that's literally all he did, washed them out and charged me $539, a scam job, took him less than 20 minutes...

I contact Roto-Rooter for a small job. A plumber came out and repaired a tub spout and I was charged almost $300.00. He then sent two men out from the company who went under the house and they stated my floors was rotted out and needed to be replaced. After they left, I called my insurance company, and they sent an inspector out to check on it. He went under the home and found NOTHING WRONG. Sever days later, I received a quote for the work 'they' quoted me for and the bill was for $3,537.00. I still have this quote if anybody wants to see it. It's a damn 'SCAM'.

Do yourself a favor and look elsewhere for services. RR is a rip-off.

I called them to clean-out/rooter my sewer lines (roots in the line) and the service guy came to tell me he has to wait for a camera guy even though I told him not to, so he ran the snake without any auger bit (which removes the roots) and performed a show until his camera guy came out to point out I had roots. He refused to use the auger bit and left with his wing guy and charged me 200 dollars for a performance. The last thing he said was good luck finding someone who knows how to use the rooter equipment. I will never use them again.

Got to thinking about it today and looked at Home Depot website for the toilet he installed. $198.98!!!! This is totally my fault. I didn't think people ripped senior citizens off like this anymore.

I was asked to update my 1 star review once I received the check that they owed me for poking holes in my tub and ruining my drain with grout, tile and other debris AND THEN coming in and cutting my bathtub into 3rds to remove it and destroy it and while leaving our house, saying “have fun paying for that yourself“ The field manager TOM had promised me this would all be covered by insurance. All of it. They’ve ruined many parts of my bathroom doing their “remediation process” that was not fixed by insurance because it’s due Roto-Rooter’s neglect and unprofessional way of doing things, not due to water damage. This includes our vanity.

I am a realtor and I set up an appointment with someone by the name of Sharon on 3/24/36. My client wanted to have a sewer scope done on 4/39/36 as part of her inspection. The timeline was 2-4 pm. I called around 2:34 pm and they told me they are running behind schedule. They never called me to tell me that. I called them however they never showed up. Very unprofessional and I will never do business with them again. Very dissatisfied. No communication. No text. Nothing. I had to call them. They suck!!!!

Total rip off. Charged me $500 to install a toilet. It leaked and I called them and they wanted another $400 to fix it. I got someone local to fix it for $100. Stay away!!!!

I am disappointed because just four years after installation, I had to replace my Pump Sewer Ejector, although I was told it should last 15 years. When I called Jiffy Plumber, they discovered that the original plumber hadn't replaced the valve, which turned out to be the root of the problem. Not only did the initial repair cost over $2,100, but I also expected better quality of work. Jiffy provided a military discount, and I paid $1,675 with a guarantee that if the issue recurs, they will only charge me for labor on future replacements.

Technician never quoted or followed protocol of getting a signature prior to work being done, was screaming in my backyard on the phone the entire time. Customer service was of no help when I was concerned or a gas leak from his work, changing pipes. Was charged 1800+ for a 400 water heater.

Minus parts and the fee for the town Miamisburg the hourly wage was 384 for two hours. We really feel ripped off.

Consumer caveat!! This company came out to my house because I had been gardening and opened the water faucet outside and by mistake closed the water valve next to it. When I saw I had no water inside the house I called them because I wasn’t sure what had caused it to shut down. They came and he said he would run a diagnostic which may I involve removing the pipes etc. but at the first try, he realized that the faucet just needed a bit more turn to open it (I hadn’t tried) and he just opened the faucet and then water was restored in the house. I thought for sure he would understand that it was not a diagnostic he performed and would not charge the full fee, but he (and the managers) insisted that even touching the faucet was $165. A complete rip off. I wish I had checked their reviews first. They have terrible reviews and now I know why.

Never, ever will I use Roto-Rooter again. My outdoor spigot was leaking... Seemed like a simple fix. Their guy was at my house for an hour. Gave me a very inflated price which I unfortunately approved. He left for 2 hours to get parts (a new spigot). Took another hour and a half to install it. Then told me my water pressure was so high my pipes were going to explode. I asked him to leave because he already charged me $800 to replace a spigot. I called another plumber who basically laughed at the way roto-rooter installed the spigot (roto-rooter cut off my copper pipe & replaced with plastic). And there was absolutely nothing wrong with my water pressure. Roto-rooter is a deceptive company that appears to have their employees work off commission and lie to rake in more money. Learn from my mistake... call a local plumber.

We called Roto Rooter for a clogged toilet. They came the following day and charged $1200.00. When they were finished the toilet was wobbly and left without noting it. We had them come back and they wanted to charge another $1500. to repair it. Do not use them.

I feel as a women I was over charged for everything. I paid $350 after my toilet flange broke. They could not put toilet back because said floor was not good so couldn't use my bathroom. Had to keep calling to find out when job would be started. While they were working noticed they put a whole in my bathroom wall which they are not responsible to fix. When they went to put toilet back weeks later they advised my my tank is now leaking and I'll have to get a new toilet because you can't put a new tank on the old bowl.

Called for a free estimate, the tech they sent made what sounded very much like a racist comment when I was questioning the high price. He would not provide the information on the tank they would install.

I live in Georgia, I contacted this company for assistance only to be disrespected and lied to. They were so unprofessional, never arrived to my home and kept saying that they were extremely busy even after a scheduled appointment. I highly recommend do not let them assist with working on any issues.

I would give zero stars if it were an option. They charged $734 and did absolutely nothing. We had a pipe back up and called for assistance. During normal business hours (arriving at 10:30am) the first plumber put a camera into the pipe and informed us there was nothing he could do as there was sediment build up. He informed us he was sending someone else who would be able to break through the sediment. The next plumber showed and stated he couldn’t do anything either. After no estimate and no work they still proceeded to charge $734. I don’t mind paying a service fee but that seemed excessive considering no work was completed and no resolution was found. We called the office several times to dispute some of the charge and to date we have not received a call back to discuss. Never again.

Unable to find a local plumber for a burst water pipe under the house on Dec 24, 2025, I called Roto Rooter because their ad said no extra charge for holidays or weekends. They replaced a 6 foot section of pipe and charged me $2,499. I never inspected their work. I had a handyman under the house a month later and he found a small leak where they connected the new pipe. I thought, no problem, small leak, Roto rooter would just come back out. They badgered me, bullied me, and tried to intimidate me into getting a $20,000 complete refit. A truly horrible experience. I talked to 3 different managers, none of them nice, but one was particularly awful. Cannot believe he would talk to a customer that way. They finally sent someone back out. It took him less than 30 minutes. Will never use Roto Rooter again.

They wasted the whole day. They came here to do a job they admitted they cannot do because they are unfamiliar with the system. All day water was off waiting for them and they leave and water is now unfiltered and worse. I took the day off for this. Thanks for wasting our time!

Came out never went under house. No help at all! Just need a plumbing issue fixed. Need an issue addressed and they seemed like they did not care at all. All I need is water pressure fixed. No one seems to help me especially them.

These people are the biggest ripoff artist in the world. They upcharge you three times the amount of money for the value of the service. They came to my house, after talking for a brief moment, said, "Oh we’re gonna take the toilet off and run a scope a camera down your line." they did so and put the toilet back on. They didn’t fix anything and charge me $704.39 for one hour and 15 minutes that they were on site. I wouldn’t have these people back for any reason except to give me back my money and I’m gonna write a review every freaking day.

I hired Roto‑Rooter in Dec for a tub drain failure. They pushed their restoration partner, tore out part of my walls, charged ~$6,000 for plumbing plus thousands more in restoration (I still paid ~$700 out of pocket). They replaced both the faulty tub drain AND a non‑leaking shower drain suggesting it would fail in the future so cheaper to change all at once. They set the elbow too low, making it impossible to reinstall drywall. I pointed it out immediately and was ignored.

My Condo board and I were lied to and told there would be a follow-up visit to insert a camera in the 2-inch kitchen line to check for clogs after snaking out the lower-level line. However instead I was contacted by an aggressive technician who informed me that they do not perform this work and do not have a camera for 2-inch lines. This is surprising, as online it indicates they offer this service.

I contacted RotoRooter on January 10th regarding a toilet overflowing in my powder room downstairs. The "head technician" Mike advised the water was seeping through the floors and the walls. Mike B was oh so helpful in helping me file a claim and copying the claim number. The mitigation water cleanup crew ripped up the floors and installed fans for approximately 9 days. The plumber Richard attempted to snake the pipes, but he had trouble finding a drain to snake. Another technician came and ran a camera and advised the pipes were old and that metal particles caused the clog.

We called for a stopped up and overflowing downstairs toilet. Tech came with no end on snake and couldn't cut thru clog in pipe and didn't have a cutting tip on truck. Then camera guy comes next day and say the clog is outside and will need to dig up yard and it would cost$10, 200.00. So, they came on Sunday, dug up yard and hit pipe with bucket and nothing came out. Then cut pipe out and stuck a copper rod inside of house pipe about 3 ft inside and out comes a hunk of clean wipes and toilet paper.