Roto-Rooter Reviews

After starting off the day with an employee who didn’t want to work, they sent out “Shawn”. Shawn went above and beyond the call of duty. He worked on my issue for 6 long hours and was determine to turn my frown upside down. He was very professional, attentive, and determined. Hey if you have any problems, call and ask for him specifically if you want the job done right. Thank you Shawn.

Took $695, ghosted on my birthday, and now trying to scam me out of a refund. ​Do not trust this company. They are highly unprofessional, unreliable, and have zero respect for their customers' time or money. ​On Sunday night (May 17th), I paid them $695 to fix a plumbing issue. The job was only half-done because they claimed their camera man wasn't available, but they promised he would arrive the following morning. The next day was my birthday. Not only did they completely ghost me and ruin my day, but I also had to cancel plans and family members had to miss work—losing hard-earned money—just to wait around for a technician who never bothered to show up or call.

I wish I had read these review before calling them. Last year I called them for a clogged bathroom - first estimate was $300, then since it was more than one point, raised to $600 and after a couple of hours, camera, etc, I end up paying $1.000. Last week, had similar problem, called them again and after all services, they charged me $ 1.200. But 3 days later, my bathroom was in a situation impossible to use. They really overcharge. Do not recommend them for anyone.

Was overcharged, but they made it right with a phone call.

Hard line sales pressure in an emergency. Hugely overpriced. After sales service very bad and unhelpful and very rude. The sewer pipe unclogging had to be redone by another company that charged me 1/6 of the price. Same with plumbing costs. Roto Rooter should not be allowed to operate at these exorbitant prices. I do not recommend them at all and am telling everyone that I know about our horrible experience with them.

Roto -Rooter has changed the story every time we've spoken to them. We've been charged thousands of dollars and the job STILL isn't done. They left with 2 concrete blocks from our sidewalk. Yesterday when we called to arrange their return, we were informed that they pulverized them. The picture is of my yard and how they left our sidewalk. This company is NOT to be trusted.💯⚖️

I'm no longer a customer. Paid over 7,000.00 to have pipe replaced. Now I'm told it needs 9 more feet at over 8,000.00. Should have done the job right the first time. Called 3 times requesting receipt. Finally got it. Called 3 times to get video they took of roots, texted 3 times to Nate. They must be hiding something they don't want us to see or they'd send the video. We always used Roto Rooter but we will not any longer.

Truly abysmal service. Roto-rooter is extraordinarily overpriced. There is no reason to ever use their services - even in an emergency. The management is dismissive when you complain about the service. They perform simple work and charge more than double the expected price. When the work is incomplete they then proceed to offer to "come back" to waste more of your time. If you ask for a refund you are told "no" or met with disbelief. This is a dishonest way to run a national business. They should be investigated and ultimately fined or better yet forced to close their doors.

If there were a rating of less than 0, I would give it to them. Well pipe broke and spilled water on 22 x 26 family room with laminate flooring. 5 technicians came and removed some of the flooring and water, did not remove furniture, started room dryers and left. Several days later, had to show them that the drywall was wet before they would remove the bottom of the drywall to prevent mold growth. Got the bill today $10,032. Needless to say, we be fighting this. Cannot upload invoice - too big and site won't accept zip files

Zac and his Team are awesome! We had an underground pipe leakage. They responded and completed the job within 24 hours, Outstanding customer service. I Highly recommend Roto-Rooter.

I had a leak in the ceiling of my apartment, due to a cracked drain pipe. Roto Rooter replaced a 12 inches drain pipe section. They charged me $ 6,500! Insurance refused and RR reduced the bill by $ 1,000. (i) Roto Rooter grossly over-charge clients; (ii) they do not provide ex ante estimate and try to force you to do the work on the spot without agreeing on a cost estimate, then, over-charge you; (iii) they do work which was not requested by the client and then over-charge you. As there is no estimate, there is no limit. Do not hire them.

WARNING: Shameful service- zero star if possible. Attempted to reach Orlando management- no response. Ohio Corporate Complaint Manager - (I'm doubtful voicemail given is even a real person - Pat ** email **. Employee Ruby, call center not even in Fla - taking calls at **- takes your zip code and connects you to Complaint manager that covers your zip codes area. If you read all the 1 star reviews, for Orlando Roto-Rooter - responses all from "Pat **" asking unsatisfied reviewer to email concerns and copy of the review. Totally ridiculous- boiler plate wording. Even after reviewer stated no one would call or email them back). I included information I found regarding Roto-Rooter after the exact same thing happened to me.

Worst company I have ever used. Needed a sump pump drainpipe fixed. They fixed it and put it back on the neighbor's property. Took 6 guys 2 days for 10 feet of digging. Wanted to charge me again for coming back and fixing their own mistake. My husband fixed it in 3 hours. Final bill was almost $6,000.00. Will not return phone calls. I need to find a good lawyer.

Installed a toilet, took them 30 minutes, charged me $595. After they left it was leaking, came back and wanted to charge me another $800 even though they never installed it correctly. Found someone else to fix it for $150. STAY AWAY. RIP OFF.

Roto-Rooter of Memphis is one of the most dishonest companies I have dealt with in a very long time. They were extremely overpriced and they lied right to my face. The plumber removed the toilet and dropped a small piece of flooring that was under the toilet for leveling purposes into the drain. They then had the nerve to charge me another $300.00 to retrieve the piece from the bottom of the drain pipe. I spoke with their incompetent manager Ben who stated it was not their fault the piece fell down the drain pipe. These people will gouge you and make up lies. STAY AWAY FROM THESE CROOKS AT ALL COSTS.

I will never use this company again. While on vacation our well pump decided to create a leak. A relative contacted Roto Rooter for us. I spoke with the technician and he recommended a complete re piping of the PVC that is attached to the well pump. He quoted $550 to complete the job and assured me there would be no leaks. I thought the price was quite high but since we were out of town and it had to get fixed I reluctantly agreed to the price. We came back from our vacation and surprise, our pipes are leaking in several places. I called the company and they resent the individual who did the work. He stated he would have to establish a new work order with additional charges to fix what they already charged. I had lost my patience and ordered him off my property. Bad business practice with these guys, go somewhere else or be sorry.

Thank you, Roto-Rooter. You sent us Anthony, A plumber with many years of experience, who was really great to deal with. We needed him to camera a line to see where our bad line was tying in to another line. BUT, the line was in such bad shape that it will have to be sledgehammered out because it has collapsed to the point that the camera could not be pushed up the line. Anthony was really a champ and gave us a lot of information, and is really great. Thanks, Roto-Rooter.

Was having an issue with my drain backing up. They came out and hydro jet the drain from the clean out to the city sewer. When having an issue from a drain before the clean out. Now it still backs up with water coming up in my drain, and since I don't want them to dig up my yard and put 20 feet of new pvc pipe in for a min of 10k. They don't care. I would suggest finding a different company that doesn't just care about taking your money. I will never use this company again. Very unprofessional.

We had two adjacent toilets clogged with baby wipes on a Saturday morning. Upon calling RR I had an appt within two hours. Miguel was the plumber that serviced my home. He greeted me with a big smile and introduction. Extremely polite and professional. He surveyed our problems, and quoted me prices. He began working to unclog the pipes. It took a while and was an extremely messy fix for Miguel. He bleached the entire area in my cellar where he dislodged the very big clog. Although the quote was high, Miguel worked in my house for about two hours and cleaned up after himself every step of the way. I was ecstatic to have such a competent and kind man get our toilets fixed. It was worth the price.

Job is done correctly and very efficient however charging $547 to clean out a drain in the kitchen sink rather ridiculous. I will personally never call Roto-Rooter again. The service tech Scott was here for 50 minutes.

In my opinion be very careful when dealing with these people. My complaint is they came to unclog a clogged sewer line. They failed to get it cleared and stated the line was collapsed and no mechanical means could clear it. Then gave me an invoice of 10k to replace. Hired a different company the next day. Around 10 minutes they had the line cleared. Roto charge me 565.00.

Insanely expensive, I asked them to come out and look at a clog in my kitchen sink, I should have known better to just take the pipes apart underneath the sink, that's literally all he did, washed them out and charged me $539, a scam job, took him less than 20 minutes...

I contact Roto-Rooter for a small job. A plumber came out and repaired a tub spout and I was charged almost $300.00. He then sent two men out from the company who went under the house and they stated my floors was rotted out and needed to be replaced. After they left, I called my insurance company, and they sent an inspector out to check on it. He went under the home and found NOTHING WRONG. Sever days later, I received a quote for the work 'they' quoted me for and the bill was for $3,537.00. I still have this quote if anybody wants to see it. It's a damn 'SCAM'.

Do yourself a favor and look elsewhere for services. RR is a rip-off.

I called them to clean-out/rooter my sewer lines (roots in the line) and the service guy came to tell me he has to wait for a camera guy even though I told him not to, so he ran the snake without any auger bit (which removes the roots) and performed a show until his camera guy came out to point out I had roots. He refused to use the auger bit and left with his wing guy and charged me 200 dollars for a performance. The last thing he said was good luck finding someone who knows how to use the rooter equipment. I will never use them again.

We had our sewer line blown through during underground work for Omni Fiber, who just kept on going like nothing happened. Roto Rooter was able to identify the issue and prove it wasn’t due to anything other than the underground team blowing through our main line & causing a backup into our house. They came in the middle of the night and walked us through every step of the way. They were professional and so supportive during an incredibly stressful situation.

Got to thinking about it today and looked at Home Depot website for the toilet he installed. $198.98!!!! This is totally my fault. I didn't think people ripped senior citizens off like this anymore.

I had sewer and pump work done on March 23, 2026. Paid balance due that day. Was told I would be sent the invoice by email or regular mail later. I called today, April 6, 2026, requesting the invoice I was promised. It was sent to me today by email but only showed the total balance of the services. I called again to ask for detailed information of services, labor, and products purchased. Was told that was the only amount she had. How do I get a detailed report that I may need for insurance purposes?

I was asked to update my 1 star review once I received the check that they owed me for poking holes in my tub and ruining my drain with grout, tile and other debris AND THEN coming in and cutting my bathtub into 3rds to remove it and destroy it and while leaving our house, saying “have fun paying for that yourself“ The field manager TOM had promised me this would all be covered by insurance. All of it. They’ve ruined many parts of my bathroom doing their “remediation process” that was not fixed by insurance because it’s due Roto-Rooter’s neglect and unprofessional way of doing things, not due to water damage. This includes our vanity.

I am a realtor and I set up an appointment with someone by the name of Sharon on 3/24/36. My client wanted to have a sewer scope done on 4/39/36 as part of her inspection. The timeline was 2-4 pm. I called around 2:34 pm and they told me they are running behind schedule. They never called me to tell me that. I called them however they never showed up. Very unprofessional and I will never do business with them again. Very dissatisfied. No communication. No text. Nothing. I had to call them. They suck!!!!

Total rip off. Charged me $500 to install a toilet. It leaked and I called them and they wanted another $400 to fix it. I got someone local to fix it for $100. Stay away!!!!

I am disappointed because just four years after installation, I had to replace my Pump Sewer Ejector, although I was told it should last 15 years. When I called Jiffy Plumber, they discovered that the original plumber hadn't replaced the valve, which turned out to be the root of the problem. Not only did the initial repair cost over $2,100, but I also expected better quality of work. Jiffy provided a military discount, and I paid $1,675 with a guarantee that if the issue recurs, they will only charge me for labor on future replacements.

Technician never quoted or followed protocol of getting a signature prior to work being done, was screaming in my backyard on the phone the entire time. Customer service was of no help when I was concerned or a gas leak from his work, changing pipes. Was charged 1800+ for a 400 water heater.

Minus parts and the fee for the town Miamisburg the hourly wage was 384 for two hours. We really feel ripped off.

Consumer caveat!! This company came out to my house because I had been gardening and opened the water faucet outside and by mistake closed the water valve next to it. When I saw I had no water inside the house I called them because I wasn’t sure what had caused it to shut down. They came and he said he would run a diagnostic which may I involve removing the pipes etc. but at the first try, he realized that the faucet just needed a bit more turn to open it (I hadn’t tried) and he just opened the faucet and then water was restored in the house. I thought for sure he would understand that it was not a diagnostic he performed and would not charge the full fee, but he (and the managers) insisted that even touching the faucet was $165. A complete rip off. I wish I had checked their reviews first. They have terrible reviews and now I know why.

Never, ever will I use Roto-Rooter again. My outdoor spigot was leaking... Seemed like a simple fix. Their guy was at my house for an hour. Gave me a very inflated price which I unfortunately approved. He left for 2 hours to get parts (a new spigot). Took another hour and a half to install it. Then told me my water pressure was so high my pipes were going to explode. I asked him to leave because he already charged me $800 to replace a spigot. I called another plumber who basically laughed at the way roto-rooter installed the spigot (roto-rooter cut off my copper pipe & replaced with plastic). And there was absolutely nothing wrong with my water pressure. Roto-rooter is a deceptive company that appears to have their employees work off commission and lie to rake in more money. Learn from my mistake... call a local plumber.

We called Roto Rooter for a clogged toilet. They came the following day and charged $1200.00. When they were finished the toilet was wobbly and left without noting it. We had them come back and they wanted to charge another $1500. to repair it. Do not use them.

I feel as a women I was over charged for everything. I paid $350 after my toilet flange broke. They could not put toilet back because said floor was not good so couldn't use my bathroom. Had to keep calling to find out when job would be started. While they were working noticed they put a whole in my bathroom wall which they are not responsible to fix. When they went to put toilet back weeks later they advised my my tank is now leaking and I'll have to get a new toilet because you can't put a new tank on the old bowl.

Called for a free estimate, the tech they sent made what sounded very much like a racist comment when I was questioning the high price. He would not provide the information on the tank they would install.

I live in Georgia, I contacted this company for assistance only to be disrespected and lied to. They were so unprofessional, never arrived to my home and kept saying that they were extremely busy even after a scheduled appointment. I highly recommend do not let them assist with working on any issues.