Roto-Rooter Reviews

I had this company come to investigate a leaking shower faucet in October. It cost me $799 for them to swap out a cartridge which they explicitly told me was not under warranty. Delta parts are never under warranty. At the time I didn’t know this was a lie. The charge for the cartridge to me was $177. In February the cartridge started to make horrible noise. I called them back. $400 later and another cartridge cost of $111 (not sure why the parts cost was so different) they replaced the cartridge. That evening my shower faucet was leaking again. They came back a third time and miraculously told me the cartridge was now under warranty. It only clued in when I saw the package of the new cartridge this being the third at Delta brand. The two times prior the cartridge was actually a generic one never a Delta. This time things seem to have been fixed. My disappointment in this organization is that they lie.

Horrible experience. Called for a simple leak. They said my pipes were outdated and had to be fixed for $6200 now (no time or deal lost). My elderly mom agreed to pay since she owns the house. The person who came to my house, the project inspector said he would make sure the job was done right, but I never saw him again. Many technicians, and two months later I have a leak from a PVC pipe attachment they have come to fix twice (once no glue, next the tightenly attachment left uneven and leaking). They are incompetent and rude and only about the money. Another plumber came to fix it and told me the whole project what worth $1200 in supplies. They overcharged us $5000 and left me with more problems & leaks. The other plumber also told me they put in the new pipes wrong at angles not allowing proper ventilation. One of the workers just walked around my house like he owned the place. Sleazy!

Updated on 03/02/2025: Inconsistent Service Quality is exactly what I was subjected to. After my 2nd complaint against Roto-Rooter for breaking my door I received a call from a customer service rep whose repose was generally the technician said the door was up when he left. So what it boils down to is he broke my door and he lied. Talk about dishonest. I didn't even ask them to replace or repair the door. I only wanted them to acknowledge the FACT that my newly installed door was broken off the track and I mean completely broken when he installed a water tank that was clearly larger than the one that had been there for years.

Our Roto-Rooter serviceman, Andrew **, gave us excellent service. Our tankless water heater had stopped running, and we had no hot water all day. When he arrived, he quickly figured out that the problem was electrical, and he helped us solve it within 10 minutes. Friendly and competent service. We were extremely pleased!

They were never clear about the prices, the service over the phone was TERRIBLE. When I wanted to make my complaint and look for a solution, I spoke to the boss, who was the worst; he treated me rudely, speaking aggressively and in a loud tone, telling me that his worker had to leave the house at 10pm, leaving his family and home to give me a service. If they are going to blame that, they should stop providing 24/7 service. They lack a lot of customer service, and like every website, they should have the prices for their services. I absolutely do not recommend this company, look for better options.

Had a water pipe leak under my daughter's home, in the crawl space. That was found by groundworks, unfortunately we needed to have a muck out performed. I called Roto rooter and they came out and led us to believe they knew what was required for a homeowners insurance claim. Over a month now I have had a toilet sitting just a few feet from my bed. I'm barely 1 year free of LUNG CANCER. I have had 3 different cancers so far. My breathing is not good and having a toilet in my bedroom makes it worse.

Today, February 23, 2025, 11:45 am. If I could give 0 star for the customers service I will. Yesterday I did make appointment online for someone come and estimate about water leaking in my house. So they’re give us the window time 10am to 12, and then nobody give me a call until time on and I call them back, the lady customer service asking me my name, my address. When I read for her, she couldn’t hear me well, I trying to spell, you know what she say "Can I speak with someone speak better English?" Wow, that how customers jobs? Services with someone better English otherwise nope. I say, "Yes, it’s me and trying my patience for 2 minutes" but no, she’s still not understand. This is the first time I heard from customers service like her. I say, "It ok, never mind, I'm gonna look for different company." and I hang up.

We recently had Roto-Rooter for a clogged kitchen sink. Although they arrived quickly as we had no use of the sink for 3 days because of the weekend, we were charged a ridiculous amount of $655 plus tax for a simple kitchen sink snake. Absolutely outrageous. I had understand we agreed to the estimate as we were desperate by that point, but that is highway robbery for less than an hour of being there. How do you do that to people? What kind of a company does that? I will NEVER use them again and I will tell anyone who asks never to use them. Terrible.

Do not let this company convince you that you need a water filtration system. They installed one in my home along with a “softener” and it has completely ruined my daughter’s 4c hair. Do NOT, I repeat, do NOT let them touch your water system. They will also no call, no show multiple times on you when you call them to come fix a problem. Don’t trust this company with your house. It’s not worth it.

Mr. ** and mr ** was so great. I was so impressed with the customer service I received at this company. The team was very friendly and helpful. Thank you guys for all you done. Will request them two again if needed.

Do NOT work with Roto-Rooter. This is a terrible company to work with. Their team worked on our water remediation project. The project manager was quite inaccessible and would not promptly respond to my questions. I felt like I was directing some of the work with the subcontractors used and following up as needed to keep the process going. Further than that, there were many errors on their invoices sent to me including billing me for items they didn't even do (the subcontractors did). Prior to starting the work I was assured that because they use Xactimate (which has defined prices for certain tasks - generally accepted by insurance companies), Rotorooter could never price gouge. I think in theory perhaps that's true, but they can price gouge if they literally make up items they didn't even do.

WORST PLUMBING COMPANY IN HOUSTON! Do not use Roto-Rooter under any circumstance. We were overcharged $300 dollars for a service where the technician completed nothing. I called 8 times and never received a refund. Everyone from the manager level to the customer service were hostile, yelled, and horrible to work with. DO NOT USE!

My 20th email to Rotor Rooter in 2 weeks. Doubt anyone will reply as per usual, but will give you an idea of what to expect when hiring this company. I am writing this email out of sheer frustration and disbelief at the appalling level of unprofessionalism and incompetence I have experienced with your company. I have spent countless hours on the phone, sending emails, and following up, only to be ignored, passed around from one person to another, or given false promises that were never followed through. This is, without a doubt, one of the most disorganized and infuriating experiences I have ever had with a service provider. I have never witnessed this level of incompetence and unprofessionalism across an entire company. I will never recommend roto router to anyone that I like and most definitely never hire anyone who is remotely associated with the company.

The site claims they have flat rate services and pre quotes in writing before doing anything. We had plumbing backing up. So a guy showed up, snaked the pipes from the roof. Then he came down and removed the toilet and snaked from there. After this he said happily, "I got the blockage and snaked all the way to the street. So you are good to go." He wrote up the statement that was suppose to have been done in the first place. $600. Ok I was fine with that if it worked. It did not. 2 hrs later toilet is flushed. Again it backs up.

1/23/2025-1/27/2025. Beware of their predatory sales practices. They came and immediately tried to pressure me into calling insurance, quoting me $2000-7000 for a burst pipe and water mitigation services, which ultimately only amounted to a fixed pipe (not included in the quote, and $1350 extra) and air dryers. They are trying to charge me $2600 in addition for the equipment, monitoring, cleaning, protective equipment, and their own travel to and from my house. They cannot explain the charges and told me that because I was not in the business, "I would not understand." This is after I emailed them a couple times to no response other than, "You already paid the $2000 deposit, this invoice is just for the $600 extra."

Been using them for years… and now they want to charge service call before they go out there to give me an estimate… Because I am hard to get a hold of??? Office manager Reileen had an attitude/ disrespectful… I am taking my business somewhere else.

First of all, these guys are just trying to make money, and they are asking for overpriced rates. They don't do anything; they just brought the dryer machine and left, and also they didn't put back all my equipment. It really pisses me off. Don't even thinking about to hire these guys.

On January 9th I called Roto Rooter in Georgia for a clog in my home. They scheduled someone to come out within the next hour or two. We had some water back up in a downstairs bathroom which we had completely cleaned up by the time the plumber arrived. When he got there I showed him the toilet and said it was clogged and it will overflow if flushed. He flushed the toilet and water got everywhere again. He said he would remove the toilet and clear the clog with a drain snake for $816 and that would cover everything and he would put everything back like it was.

Don't really have anything to say other than they canceled 2 hours after they were supposed to show up and rescheduled with them the following week and guess what.. They called and canceled again and wanted to reschedule 🤣. What a joke of a company. The reviews they get from everyone are well deserved!

In the past I used Roto-Rooter and had a good experience, I had issues with a clog pipe under basement. 3 year ago a technician came clean it inspected and charged about $300 this time I had the same issue, called them a technician named Daniel came told me I had all this issues, gave a good scare because in the past I had to paid over 7,000 for a replaced pipe. Anyway he “unclogged“ the pipe, probably spent less than an hour and charged 702.00. I called another company for a second opinion and told me that the pipe was ok. I have an unpleasant sensation that I was taking advantage of the fact I needed the service quick, my mistake was trusting without get a second opinion. Please do your research before hiring Roto-rooter because you can end with an expensive repairs and probably unnecessary just to take more $$$ from you!

I strongly discourage anyone from using Roto-Rooter for plumbing services. They charged us an outrageous $100 per minute, only to provide a temporary “rigged” solution to a plumbing issue. After consulting other plumbers who reviewed their work, it became clear their approach was subpar and far from professional. Just a month after they “fixed” the issue, another leak appeared—clearly coming from the same line. When I called them back to investigate, a different person from the company came out. Instead of taking responsibility, they made excuses, saying they weren’t the ones who handled the first repair and had no way of knowing what was done. Aren’t professionals supposed to share notes and document their work? If you’re charging hundreds of dollars for a repair, the least you can do is perform the job correctly the first time.

Updated on 02/19/2025: I worked through Pat ** to make contact with Mark, the local Water Mitigation manager. Pat **, as a liaison, can do no more than strongly encourage that the local franchise's management call you. Mark was not good about following up when he said he would, and I had to both call him and follow up with Pat ** to get him to call back. He did assure me they were performing an internal review of the account and would contact me with the results. According to Pat **, he did contact me with the final decision, but he did not, and it was only Pat's communication that let me know that after their internal review they had charged everything correctly.

Since Roto-Rooter (RR) operates as a franchise model I want to be clear that this review is specific to the location in Farmington Hills, MI and not the company as a whole or other franchises. In case you don’t want to read through my ordeal, here is what I learnt: Never hand over your credit card without checking the invoice. Make sure that the warranty marked down on the invoice meets your expectations and what has been discussed. I learnt that RR has standard guarantees for different services, but that the Rep can make changes based on his own judgment. There is a designated area for that on the invoice. In my case the rep told me it was twelve months but wrote on the invoice “One return”.

During a winter storm, our kitten ran into the clean out drain and got stuck. We called Roto Rooter and without hesitation, they dispatched Jordan who got to us in less than 30 minutes. After digging and gaining access to the pipe, we realized the cat was further under the house. We thought she would come out after the shock of hearing the power saw, but Jordan wanted to make sure. He sat out in the cold trying every trick in the book to get her out. After more than an hour, another worker came to assist, using a camera to locate the cat. Once realizing she was stuck, they had to go on top of the house and use tools to dislodge the kitten from the pipe. When pulled out, the kitten was covered in sewage and not happy about it, but they didn't let her slip out of their grip and brought her to our front door. After all of their work, they stayed and repaired the pipe and covered the hole that was dug down about 4 feet.

My secondary water heater did not have the light, so I did not have hot water in basement. I scheduled an appointment for free estimate. Technician arrived within the time window. He did not have shoe covers. Apparently he "just run out". We went down to the basement to look at the water heater. The rest took at most 2 min in total. Technician looked at the heater and said it needs to be relit. He immediately pressed on the button and pilot light appeared within 10 sec. He got up and said - 385$. This price is well beyond ridiculous for 30 sec of work, but we actually only asked them to come for free estimate. As it happens unit was totally fine and only needed to pressed the right button. I did not have a chance to decide if I want them to do it for 385$ or not. I was faced with the fact that he "fixed the problem" and I now owe him 385$. I would never ever go with this company again. This is basically just a scam for gullible people.

They realized they were wrong and refunded us some money. At least they tried rectifying the situation.

If I could give less than one star, I would. I highly caution anyone looking for a sewer line replacement or any project requiring excavation. Roto Rooter caused a huge nightmare for me. They failed to get the project inspected, which caused the need to redo the project. That means they had to excavate my yard a second time due to shoddy work the first time. It took them over three months to complete the job. They broke several electrical lines, left dead shrubbery in my yard, broke my landscaping lights, and left various debris on my property.

Never call Roto-Rooter for any service!! Our sump pump was not working and basement carpet was wet. We called Roto Rooter to help install new sump pump and mitigate the water damage. They said our insurance company will cover everything so we agreed to start the work but when we get the invoice for just the water damage part, it was overpriced. We tried to contact field supervisor and claim coordinator but they didn’t want to have a call with us. We only got a few emails saying that the payment is due soon. Below are more details:

They are nothing less than con artist. They prey on vulnerable people like myself I'm a 62 year old disabled man he doesn't know a lot about plumbing they sent someone out to access the situation and he kept increasing the amount that it was going to cost. I knew their cost for way out of line but after reading the other reviews here I see others have had that problem take heat and warning everyone who wants to use Roto-Rooter. Do NOT DO BUSINESS WITH THESE MODERN-DAY SWINDLERS. They are guilty of price gouging if you look at the other reviews they're all negative and pretty much say the same thing that they wanted to charge outrageous amounts of money for service and they know that people need their plumbing and truly take advantage of disadvantage people like myself. They tried to charge me $6,000 to replace a $100 portable RV hot water heater.

inflated charges, and blatant disregard for customer service or accountability. The Nightmare Begins On 12/4/24, I contacted Roto-Rooter for what I assumed would be routine service—a clogged pipe in my basement. What followed was an outrageous sequence of events that culminated in thousands of dollars in unnecessary charges, threats of collections, and utter frustration.

Nobody wants to deal with a gurgling toilet that doesn’t empty and stinks up the house. Called the Cape Coral office in the morning and a tech was scheduled to come out later in the afternoon. And, he called to say that he was able to arrive earlier than originally booked. Steve, the tech, was awesome. He clearly explained the process for diagnosing our plumbing issue and associated costs. Our drain basically got a colonoscopy where a large blockage was discovered (we got to see it on a monitor). Steve told us how it was going to get fixed and then updated us as he progressed. He cleaned up afterwards. While we hope we never have to deal with this issue again, we would definitely call Roto-Rooter if we did.

CONSUMER BEWARE! ALWAYS get a second opinion! I SAVED nearly $6k by seeking a second quote. Roto-Rooter will try to take advantage of people whenever they can. They immediately went to the extreme rather than logical, seemingly easier ways to fix the problem. On 12/16/2024 I contacted Roto-Rooter because of a draining issue with my bathtub. A technician came out about 7:30 pm and evaluated the situation. We crawled in the crawl space and concluded that he was going to snake the line. He removed the toilet adjacent to the bath tub and proceeded to snake the line. He claimed he went the extent of his line (100 ft) and didn't resolve anything. The distance from the main to the street was no more than 35-40 feet. He proceeded to call a coworker who was going to camera the line. At his arrival, it was clear that he had jurisdiction over the initial technician and started calling the shots.

Do not use this company. Roto-Rooter is a name that is easily recognizable but do not deserve your business. They will find a way to not stick to their guarantee and charge you unnecessarily. The guys over at M.D. Plumbing are awesome and honest.

Roto is okay if you need an immediate quick fix since they're 24/7. Avoid having any projects. They emphasize time urgency and heavily advertise their finance program. They quoted me $33000 to repair a clean out pipe break. I got two opinions from some locals ranging $8500-$9500 for the same service.

The guys was here for 15 minutes to unblock my garbage disposal. I got charged $369 for the guy turning a wrench twice. The instructions are on their site. I just didn’t want to break anything. Then when I tried to call and ask them to lower the price, they said the flat rate is $558. Roto-Rooter is unethical and gouges its customers. I’m so sorry I called this business. I feel really stupid that I allowed myself to get ripped off.

I had back up in basement like every year or two because of roots and other plumbers come out, snake and get rid of my problem. This time Roto came out twice and did not get my problem fixed and the only option is trying to get more money. Not help me with my problem that usually gets resolved in one time by others. This company charges way more so I thought I since it’s pricier it would be great but I can see it is not worth calling them to fix the problem. They only go for the money not helping clear the problem at all. Then the tech told me, "For your inconvenience I will jet the drain for you." Once he came out he gave me an excuse then. He said, "Well I can give you a discount." Then he changes it to, "Oh we can put the money you gave toward the jetting." Can’t even believe them anymore at all. This is sad and my basement still backing up when I use the washer.

Following my negative review, Roto Rooter called and scheduled a follow-up to address my issues. I did appreciate their concern for me as a customer and willingness to come again at no charge.

EDIT: First, I’ll mention while the repair tech that initially fixed my leak did so in a very timely manner, the reason for my initial “5 Star” review was created solely to receive $200 discount off their repair fee. As for the rest of my experience with Roto-Rooter, by far the worst service imaginable. From unprofessional scare tactics, to seemingly deliberate hiding of cost, to dysfunction between teams, to mishandling of filing claim, and overall disaster of customer service which led to immediate claim denial and mob-like behavior in collecting payment for their incredibly overpriced services.

I emailed the company directly; so it is my intent to follow up with this rating based on response. This service call was for a business. Job; hydro jet 3 lines and inspect with camera line with camera. I had great telephone communication with the initial technician (supervisor) with all the bells and whistles on how they will get the job done to our satisfaction and he is sending his best guy for the job. Invoice paid in full ($2,950) before service received (Never again). Best job for the job arrived and he tapped danced around completing the job; he'd have to come back.

If you are considering hiring RotoRooter in Omaha, Nebraska to clear your stopped up sewer line, please read on and see what kind of problems I ran into by using them. I didn't do enough research on this company nor did I read all of the negative reviews of their work before I contacted them. So here is your chance to avoid hiring them.

On November 21st 2024 I called Roto Rooter of Schaumburg to come out and investigate a foul order. I specifically asked if there would be a charge to come out and the phone rep told me that the diagnostic was free. Within an hour of the call Service Tech Eddie was here, he confirmed the odor and did a walk-thru of our establishment. The smell was coming from a crack in the floor where our sewer line runs past (about 30 feet away from our bathrooms) separated by two walls. Eddie says, "Well your toilets are loose." I acknowledged that and stated that was not where the smell was coming from. He said that it could!!! BUT IT IT'S NOT!!! He stated that he would have to get a camera guy out to investigate.

I called Roto Rooter because the bathroom and shower on the first floor of my mom's house was clogged. The Tech showed up about 8pm and promptly took the bathroom apart then called me and told me he needed to snake the whole line. And or would cost $980 I agreed. After about 45 minutes. He called me back and told me the issue was a broken pipe underground and that he could not fix it. That they had other people that would come and dig up the pipe and fix the issue. He then charged me $490 dollars. I waited until about noon the next day nobody called me. So I called another company. The plumber showed up diagnosed the issue snaked the sewer line and unclogged the toilet and shower. He also fixed the toilet that the Roto Rooter guy left loose. I will never use this company ever again. They lie to you to make money. I am still waiting for my online receipt

Never using this company again. There where 2 things to be done I asked the technician to install a valve for a new dishwasher washer, and I asked if he could install a handle valve for the main water to the house next to the hot water heater and he said yes. The technician instead changed the order to install the valve to the hot water heater only and without my permission to do so. If the technician notified me of this change I would have said no to it. I knew the valves open and close because I closed it myself only a few months ago for a hot water heater leak. The technicians defense was that he could not turn the valve which was a complete lie. I could turn the valve but it was tight. He states that it wouldn’t move and that was the reason for him to put a valve to the hot water heater.

On the 22nd of Nov. 2024 I went through Angie's List to find a plumber to repair a leaky faucet. I was given ticket number ** and told that the service worker would be out between 4:19pm and 5:19pm. He arrived on time. He came up to the rest room looked at the tub and declared that because the fixtures were from the 1960's the parts were no longer available. He stated that the entire half on the tile wall would have to be removed and the cost would be between $1500.00 to $2000.00 not including the cost of hiring a tile person to repair the wall. I of course didn't believe him and sent him on his way. I hired a handyman who repaired the faucet including parts for $221.00. and did not have to rip up my wall.

I reside in Los Angeles, California. Recently, I experienced a clogged shower and contacted Roto-Rooter for assistance in resolving the issue. A technician named Manny (#1752) arrived on November 29, 2024, to address the problem. After I explained the situation to him, he requested to inspect our sewer cleanout and proceeded to explore the property. Ultimately, he accessed the crawl space beneath the house and located the cleanout. Upon opening the cap, he identified the cause of the blockage as a lump of tissue paper lodged at a T-junction. He presented two options for unclogging the drain, one utilizing a less expensive method (the name of which I do not recall, but it was approximately $500) and the other involving hydrogen, which he quoted at around $1,500.

TERRIBLE company! They charged us $675 for 1/2 hour service! They never told us a price so we did not expect this incredibly high amount. We had used a few years ago and the price was in the $300-400 range. Did NOT expect this price. Do NOT use!

We called this company to come in and check why we are getting backed up. Told us the jet is the best option to clear out any blockages. We went for it despite the wildly expensive price of $1.6k. The jet did nothing. They also kept making excuses as to why they couldn’t use the camera and claimed they couldn’t see unless they clear the blockage, despite the camera being included in the price. After a few hours of focusing on one pipe, they concluded that the job couldn’t be done, and said we probably need to dig out the pipes, which would cost a whopping $8k. On top of the $1k we just paid for them to fix absolutely NOTHING and break our stair tile taking the machinery back up outside.

I wish stars could have negative signs in front of them. I thought I made the right decision contacting Roto Rooter to assist me with my toilets not flushing and sinks holding water, was I wrong and I should have used another company. First off the visit I scheduled was from 4pm-6pm. The tech didn’t show up until after 8pm. I should have turned him away, but me wanting to give the benefit of the doubt due to Thanksgiving being this Thursday I gave him a chance.

First, Tyler ** was proficient, patient and was able explain the whole process. He was here every day on time very knowledgeable of his job and others even help with understanding the financing process.

This is the third time, they did not fix anything. They kept saying that we needed a new toilet and they don't even know if they can send anyone over today. This is absolutely ridiculous and incompetent and don't know what they're doing.

Had a very slow drain in my laundry room floor drain. Water would come up and very slowly drain back down. But, it still drained. After the tech came, I now have zero drainage. On top of that, the tech removed a clean-out cap, said he couldn't fit it back on, then left after charging me. I essentially just paid for Roto-Rooter to make my situation worse. Something I will be contacting the BBB over. Spoke to the manager of the Detroit branch, and they want to charge me even more to fix a problem that they made worse! Absolutely disgusted with this practice. Stay away from this company. They hire people with no idea what they're doing and makes things worse, then want to charge you to fix their mess up.

They tracked sewer water all through the house. There was a thick grimy dust on every single thing in the downstairs because they failed to contain the blowers. They left a mess on the carpet. They left the dryer vent unattached

Roto Rooter came to our house in East Aurora 7 times to identify and fix a problem on our main line to the street. They were professional and extremely helpful. Austin advocated for us to help keep the cost down. Gavin, Devin and the whole crew were fantastic.

Company was able to resolve my issue.

My landlady set up an emergency weekend schedule with Roto-Rooter Louisville. I was told someone would be there between 2 and 4 PM. When 4PM came and no tech. she told me to call and see what the deal was. They had no record of it. Then she called and they found the info. She then called the tech who apologized and told her he would be at the house around 6PM. At about 6:10 he shows up only to tell me that his equipment was too big to fit in the area that needed to be snaked. I asked him to call her which he said he would but he did not. After he left I found the cigarette he so kindly tossed down in my drive amongst the dry fall leaves. Thanks for nothing.

1 star is way too generous. Roto Rooter? More like Roto Scammer! Wanted $2500 just to knock down a small piece of wall to “find” the problem. They came 3 times to look for a cause of the problem and found nothing. Got a 2nd opinion and they found the problem right away and the cost to fix it was cheaper than what roto Scammer wanted to “find” the issue. Also tried selling me that I need a new pipe to the city sewer line even though I have a septic tank and no sewer. When asked about the price I was told it could be upwards of $10k. Would not recommend Roto Scammer to anyone. If you must use them please be cautious and ask as many questions as possible.

BEWARE of this company offering "Free Estimate"! On November 20, 2024, I called and asked for an estimate of the leak repair in Lake Mary, Florida. The "technician" Ken **, came for a free estimate. But he gave me the estimate not for a repair, but requested $150 for an estimation of the "diagnosing" the problem, although it was obviously leaking AC handler unit. When I asked him why he came to me instead of telling the diagnosis price on the phone, he became severely rude. It is a straight misleading, if not a scam. BEWARE!

This company tried to sell me a new water heater that I did not need. I ask for a refund and the laughed at me. I will never use this company again. All I needed was to reset the switch on the water heater and now it works fine.

A man, Shawn/Sean ** was a rep who gave advice on contacting my insurance to cover water damages. After I gave this man my policy information, workers were sent to my home to start repairs and I was not informed on what was being done through any of the process. They draped plastic with asbestos warnings and did not inform me of that. Workers came out without any prior knowledge, stating that their company sent them. I never heard from this Sean ** ever again. There were numerous attempts to get an understanding of what was going on, I even contacted the actual company, and they did not give any information only stating that someone would be assigned to complete the mitigation but never disclosing who or when.

Let a cat die in my walls. Try to contact them for five days. They kept telling me they would bring some out and they would at least call but no one called backed j in kept getting different excuses till someone told me on the fifth day they didn’t have the equipment but no one told me this until fifth day and I had to call back myself. No one told me nothing. Worth nothing. Just one excuse after another. Truly unprofessional. Never recommended them since they also short staff as they put it and unprepared. So I would recommend that you do not go to them for help and try someone else.

This was my first time ever using Roto-Rooter. I scheduled a service call for a leak at my water meter in-put valve. Three service men showed up the morning of 11-1-2024. We discussed the repairs. An invoice was created (estimate #** job #**) with an estimate of $869.96. I ask, "So when can you complete the work?" They answer, "Today but would need to leave to get the parts from the Greater Cincinnati Water Works, and return later." However before leaving they said they could smell gas. So they sprayed the gas meter down with soapy water. But could not find any signs of a leak so they left. I put in an emergency call for a gas leak to Duke Energy. They sent a tech out immediately who determine there was no leak anywhere in my home.

Rotorooter charged us $2,000 for an install of a toilet. Then they charged us $2,700 for 3 days of water cleanup from the leak. Another company finished the water cleanup job. They had us sign on an iPad what we thought were water reports, but actually were permission to have our insurance pay them first. Wasted a lot of money due to their crooked practices, DO NOT ever use them!

They were amazing. Called on a Wednesday night. They were here in an hour to help with my leak. They put in a claim with my insurance company and saved me the hassle. Awesome demo no debris got anywhere else in my house. Very clean and thorough! Plumbers very professional and quick to fix problem. Great customer service and very personal workers who made the process easy to understand! Recommending to all my friends and family.

Total scam! Roto-Rooter sent a different plumber than the one I requested over the phone. The plumber charged me $775 + tax for a simple shower faucet replacement, even though I had provided all the parts. I told him that this wasn’t the price I had agreed to during the call—the quoted price was $575, which is already expensive for a 15-minute job. Instead of discussing it, the plumber became rude, repeatedly interrupted me, and accused me of being unwilling to pay. He even threatened to remove the faucet unless I paid the higher price. I told him to go ahead and take it off; I’d find someone else. Frustrated, I called the office, and only then did he change the invoice to $575 before storming off! So I paid $575 + tax to roto rooter for a simple faucet replacement job, and I have to suffer the bad attitude from them. NEVER USE ANY SERVICE FROM THEM!!!!

My kitchen sink wouldn't drain so I called these folks & set up an appointment. They arrived just as I was leaving, I let them in & when I got back, they'd gotten the drain working...sort of. I'm not a plumber but even I could smell trouble, & in less than 2 days it was blocked again. The charge was $453... to have my sink drain for 2 days...$226 a DAY to drain my sink. I called the business & the boss cheerily said they'd come back out to do the job again...which they did...and then charged me AGAIN! Now nearly $870! I called to ask why the 2nd charge to complete the ONE job they'd said they would do & got no response. Finally, in my most condescending tone asked, was the 1st $400+ bill just a Trophy for showing up? No reply but the bills stopped. Now, less than 2 years later it's clogged up again! What a job, huh? When I called Roto-rooter's national office a "Beth" responded.

What will I say/ Roto-Rooter Rip Off Their Customers. They charged too High. David will tell you the labor cost but after job then david will charge times 3 from ahe actual price that he said. Be aware. Never use Roto-Rooter. A scam.

I don't usually write bad reviews but this company deserves it. I scheduled an appointment to have our sump pump for the basement bathroom fixed or replaced by Huntington Roto-rooter. The tech gets to my home, unplugs the pump and plugs it back in. He then tells me it needs to be replaced. He quoted $939 + labor and materials. I told the guy no way.. a 1/2 pump is $299 at Home Depot. He basically calls me a liar and walks outside. He then sat in front of my house for 20 minutes talking crap about me. I will NEVER use them EVER!! DO YOURSELF A FAVOR and STAY AWAY!!!

Technician Bernhard one of the worst people I've ever met stood in my basement and lied to my face about what was going on with my plumbing issue. (All I needed was a new expansion tank) I was told by Bernhard that my expansion tank was good and my water pressure was too high. So he lowered the water pressure, made homemade bracket and made seem like he was doing me this huge favor by not charging me $800.00. So what he actually changed me for (1 screw loosened and 2 screws tighten) was $409.00. Also the woman scheduling the appointments had a very condescending attitude. Please learn from my $409.00 mistake. Don't ever call Roto Rooter.

Roto-Rooter made the service in our house for leaking pipe, they made us to sign a financial. Andrew ** said to us to don’t care about the bills because the roto rooter will contact directly to our insurance (Allstate). The bills arrived to our house, the Allstate tried a few time to contact them (roto-rooter). We tried to call them a few times as well. 1 bill due date is for 10/27, 2 bill was 09/27. But the bills department don’t answer it!!!

Charged me $700 for 20 minutes of work unclogging kitchen sink. Then said will take $100 off if I write a positive review. They are a scam company. When you see reviews with the names of workers mentioned, it’s solicited and not genuine. They are scammers.

We recently had the Oshkosh Wisconsin Roto-Rooter come to clean the drain in our basement near the washing machine. He didn't completely clear the drain, disconnected the washer and moved it from where it was. He didn't reconnect the washing machine and left it where he moved it. So now a 92 year old man has to try to go down the stairs (he's very unsteady on his feet) and try to reconnect the washer and push it back where it belongs. Thanks for NOTHING Roto-Rooter! A job poorly done. Poor service, poor quality, and poor value. Definitely don't recommend this company.

I was out of town and told my toilet valve was leaking. Called Roto-Rooter and they quoted me over $600. I called their competitor and he told me I didn't need a valve at all. He just tightened it and charged me $79. Roto-Rooter said they needed a torch Tech to sweat the valve off. When I called and complained the person at Roto-Rooter didn't even know what a torch Tech was. The plumber I hired laughed and said that must be a made-up name. Have some fun and call Roto-Rooter for an estimate then call a competitor. You'll be shocked.

As a first time home owner and landlord facing a main sewer line backup, while 3k miles away, I turned to what I thought was a trusted national brand. I did not suspect that I would be taken advantage of, negotiated with under duress and my inexperience exploited. I fell victim to the company’s long existing scam, executed precisely as it is laid out in the 2011 Minnesota class action suit against Rotor-Rooter.

Roto Rooter White Plains is a company to be avoided even in the case of an emergency. Their service is poor, their prices are outrageous and their conduct at times is downright dishonest. I have tried to follow up with various people and at times they claim that they have never even spoken to you when literally you have always been asking for the same person by name. Do yourself a favor and disregard the Google reviews which are simply not credible.

Service tech (Jose) who cleaned out our clogged kitchen sink drain was very knowledgeable and professional. We're very satisfied with his work. Service call started on time and scheduling was very easy.

Someone recommended Roto-Rooter for a plumbing job. A guy named Jamie came out. I told him the problems. He took pictures and assessed one situation to be completed later. Then got started on the other problem, which he mastered like a “PRO”. He also noticed that my water pressure was extremely low, so He went into the crawlspace and adjusted the water valve. Now I have full water pressure - I appreciate his concern and knowledge and efficiency. This Guy was truly awesome! I thank God that Jamie came out and I hope he’ll be the one to complete my other project.

ATTENTION ALL NEW AND OLD HOMEOWNERS… Please take this review seriously! I hired Roto-Rooter due to my toilet gurgling and not flushing properly along with a wet spot in my yard. You absolutely know it’s a bad company when the employees give you the run down on the company and how they do things in a negative way. The tech told me how the pipe imagining tech (BRAD) likes to go to the extreme in regard to repairs. I had a sewer line blockage that the tech couldn’t block. We scheduled a camera scope of the sewer line for the following week. The camera image tech name (BRAD) came out, didn’t even bother with the proper measures of identifying the blockage nor bothered with the camera scope at all.

We called for an estimate to install 2 toilets that we have already purchased. The guy came out and said $1100. The reason he gave was because he had to use stairs to get to the toilet in the basement and he would also have to replace water lines that I had already replaced 3 years ago. They are in great shape. They are ridiculously overpriced.

They are **. We had sewer line issues. We had called them up and set appointment. First they cancelled initial appointment. After that called me back and came back 2 hours late. Technician charged me $815 for high jet cleaning and said camera inspection is included in $815. Technician made appointment for an inspection guy to come and do inspection next day. Next day no one showed up. I contacted them. They said no one is working but told them why did set up appointment if nobody’s working. They told me next day 8:15 someone will be there. I waited again. No one showed again. They are joke. They charged me for full payment but never completed full service. STAY AWAY FROM THEM. THEY ARE THIEF.

Predatory practices, simple fixes are replaced with costly and crazy markups, barely guarantee their work and I will never use them again. They rely on your ignorance to make their money and still don't guarantee the work they do, horrible experience

They sent a tech out to look at my leaky shower. He said repair would cost $2,500. He also said they would have to cut out drywall, but wouldn’t replace it. He also wanted $500 to fix a toilet that runs too long. I called a contractor about the drywall repair, and he said he could fix the shower for much less. Long story short, the shower fix cost me only $300 with no need to cut through the wall. And the toilet was fixed for free with a minor adjustment. The Roto-Rooter tech was very inflexible about the pricing and said anyone else would cost the same or do a bad job. Glad I didn’t use Roto-Rooter!!!

I used Roto-Rooter services in Livonia, MI. I had a good experience with the hydro-flush team and plumbing team. When we spoke to the PM for the cleaning crew, he said that it might be about $xxxx but his crew would know better. The cleaning crew was nice and seemed to do a good job until I received the bill. It was over twice as much. They know how much I received from insurance.

Do not ever try Roto Rooter, if you want to waste your money burn it but don't help this rip off company. They charge you a upfront charge with no warranty and then they charge you again to come fix what they did not complete the first time, leaving a huge poop mess on the side, these guys are a joke Fort Wayne In.

The plumber, Solomon, did an excellent job at diagnosing our problem. He installed three toilets and cleaned up nicely afterwards. He had to make two trips to the stores to purchase the toilets and other parts. It was a long day for him. He was very courteous. I would recommend their service to anyone.

I wanna give shout out to Aaron ** of RotoRooter in Bay Area. He is my angel fixing our kitchen sink. I work in a nursing home and it’s so hard to function with our sink clogged. Prior to Aaron ** of RotoRooter. I hired a handyman to unclog our sink but unfortunately he wasn’t able to unclog it. Thank God I called RotoRooter and Aaron ** saved the day! Thank you so much for the job well done! Happy and Satisfied customer here!

$600+ was the price given to us by Roto-Rooter to snake our shower drain. We declined. 10 months or so ago we paid about $330 for the same work. The technician said he could negotiate the price down to what we paid last time. That's a scam. We'll get someone local and honest.

I am extremely happy with the service I received. Dyshun ** was able to come and give a full diagnostic on the excavation work that had to be done. He recommended the Lr3 and I was very impressed on the service. The guys was friendly and helpful. Thank you Roto Rooter for your service.

If I could give them a big fat ZERO? I would. They overcharged me beyond belief for my water heater. I didn’t know the extent of it until I asked them back again to give me a different quote for a leak shut off valve. For that? They quoted $6500!!!! I called two other companies for quotes and both were in shock. The actual job should cost much less than half/third of Roto Rooter's bogus quote. I’m not sure why they’re not getting sued tbh. Once I discovered the extent of the overcharging I obviously didn’t use them but they certainly got me the first time on the water heater. Perhaps the consumer protection office needs to get involved and have Roto Rooter pay people back all the extra money they essentially stole from customers?

We had a leak in the middle of the night and called this company. They sent someone and fixed the leak. Next thing we knew there were more and more people coming in asking us to sign papers. They got angry when my husband tried to ask questions to clarify if all the work was necessary and would not answer directly stating instead that it is best practice. Over 10K later we have a bare resemblance of the beautiful room we had before and only because we hunted down our own contractor. All the ones they sent ghosted. The roto rooter manager Polina wrote that the process could take a month. Lies because we got it finished in 2 days with an independent contractors but unfortunately the level of damage that Roto Rooter did could not be repaired to look exactly the same without paying another 3K.

Overall the company responded quickly and was able to solve the problem. However due to the p trap mishap I can only give 4 stars.

This company is a SCAM!!!! They were so unprofessional, rude, and I sincerely believe that they took advantage of my elderly father-in-law! Shame on them!!! If I had known before, I would have stopped them from setting foot in my FIL's house!!! They charged $352.71 for a ten-minute job to change a washer! Are you kidding me??? The plumber dude (a rude idiot that lied about being a veteran) said that if I didn't like it, I should have called a "mom-and-pop" business and they would have been cheaper. I told him that since they are such a large company, THEY should have been the cheaper option. My father-in-law is a 91-year-old veteran who is taking care of his 90-year-old wife (my precious mother-in-law) and got price-gouged by this company. Please do not use them. I would say that I hope they can sleep at night but greed has no conscience.

I called Roto Rooter to come out and snake/hydro-jet my sewer line in April. Someone came out as I requested, but hydro-jetted without using a camera to see what the cause of the water backup (clear drain water at the time I called) was. He began to get sewage (he initially told me it was ‘brown water’) back and did not discontinue the hydro-jet use until over 50% of my basement was flooded with sewage. He called his manager and the water restoration unit to come out to correct the problem. I’m thinking they’re just going to clean up their mess. The manager arrives and is very pushy in asking for my home insurance information. He told me ‘I’ll tell you what today to the insurance’. \

Lakewood, CA service area. PVC pipe with garden faucet in backyard broke right underneath faucet. It was late in the day and to turn off water to the house and yard to stop the water gushing from the pipe. Roto-Rooter responder said the cost to repair the PVC pipe and attach a garden faucet would cost $492. Not knowing how to fix the problem and the water being off, agreed to the cost. Person said had to go to Home Depot for the parts. Bought approximately $20 worth of parts but when it came to paying the bill the person said, “we increase the cost of the parts by 2 times the amount we paid.” So the total bill was $546.49 or almost $50 dollars more than originally quoted. Aftermath is feeling deceived and overcharged. Will never use the service again and will spread the word to all those I know.

We called Roto-Rooter for an estimate and they just showed up. At the time, we were happy, as we were desperate. The guys were nice. They did a little work, put some fans out to dry up the crawlspace and charged $11,000! I am in shock. They call every day, and somehow they have my email address, though I didn't give it to them. In response to the last email, I requested an itemized bill. I was not rude. I simply told the truth - my mom's entire basement flooded and she was left with standing water there for days. She was away when it happened, and the petsitter didn't bother to tell her. The company she used charged much less. The response I got to my request for an itemized bill was to call her. I want something tangible I can look at, and have a professional look at to see if this amount is justified. I don't think that is too much to ask. Please don't use this company.

We had a water leakage in our basement. We called Roto Rooter and their technician fixed the leakage issue. There was a water damage in the laundry and boiler area. Then Roto Rooter water management specialist visited and assessed the damage. We informed him that we need repairs only in the laundry and boiler area. Next day Roto Rooter employees arrived and again we informed them that we need repairs only in the laundry and boiler areas.

In the early morning of Saturday May 25, 2024 I experienced a broken water pipe located under the concrete slab in my hallway of my home I reached out to Roto Rooter at around 7:40 am and they told me they would have a water restoration field supervisor out between 9 and 11 am. Once they arrived it was determined that the best repairs approach to the broken water pipe under my slab would be to replace and reroute the entire water system up and through my attic and down to the all of the water used connections in my house.

No stars- Do not hire these people. They come into your home and force their services on you. Telling you your insurance will pay. After $3,000 later, I still cannot fathom what they did. Call someone else first.

Roto Rooter were beyond amazing. The first guy came out and unplugged what we thought was a plugged toilet. His supervisor Mark came with a camera and found out the city had drilled thru out sewer pipe. They the next day did all of the repairs and got in touch with the city so we could work on getting us reimbursed. Mark the supervisor 10/10. Cody the boss 10/10. Helpers Dustin and Harley 10/10. This was the least stressful disaster I've ever had to deal with. Thank you Roto Rooter . You were amazing, friendly, and did great work. Would call you again.

Unethical Practices and Incompetent / Bad Actor Technicians. Our recent experience with Roto Rooter has been extremely disappointing, highlighting severe unethical behavior and unprofessionalism within their organization. One of their technicians came to fix our garbage disposal and said that he preferred payment in cash. Without our knowledge, he documented that we went with another provider. Despite purportedly "fixing" the garbage disposal, he damaged it. It started leaking shortly after, flooding our cabinet and causing significant water damage to our wooden kitchen floors. When we reached out to Roto-Rooter for help, they refused to assist, citing the absence of an invoice. This was despite the fact that they should be held accountable for the actions of their employees under agency law, where a company is liable for the acts of their employees under their scope of employment.

I had a technician come out to inspect my sewage line and was told, after the camera was used, that there were “tree roots” growing through my pipes and that it had collapsed in the back yard. After consulting an ACTUAL plumber, neither of those things were even remotely true. This technician, Tiko, had mistaken the CITY SEWAGE MAIN for my own pipe and then detailed that they would need to go through my concrete foundation to fix it for $15k. Ultimately, this was completely unnecessary, as I later learned that the pipe under my foundation was cast iron and not even in need of being replaced.

If you have a serious water leak problem with some cleanup and drying to resolve would highly recommend to NEVER use Roto Rooter. They are very expensive, will not fix or help with any damage they cause when they fix the problem, have multiple departments causing a headaches for customer to interface with, they will say they will help with insurance claim but will vanish after getting paid and will do nothing to help. You will be much better served to use other services!!

Was overcharged by this company. We had someone come out. The tech said it would cost over 600$ to fix overclogged toilet. We immediately paid it being that I just had a baby. Very next day I got another quote from another company quoting way less.

DO NOT USE ROTO ROOTER. We just moved into our home, had a drain clog “pretty far down” from our master shower/toilet. The initial tech was very nice but after having to move the toilet to clear the clog and telling us everything was good to go. Once he left (and charged us $760) we find brown smudges all over our walls and toilet and are left with sewage in the shower. Later that night we go to the basement and DIRECTLY BELOW the toilet he moved there’s water all over the floor and behind our wall.

Roto told me they could not change my sewer line down to the street because it was too deep and charged me $6500 to replace a 15ft line where tree roots had grown into the old clay pipe. I since then had two other companies come out and say they absolutely can replace it to the street and for $5000. In the process they cut down a fence without asking and despite several requests and telling me they would, they never returned to help. They also got all the measurements wrong in a remediation, and left out an entire closet in their diagram.

My MIL had Roto-Rooter swap out her toilet. They installed a basic Home Depot type toilet and charged her an outrageous $1310.00 for a job that should have cost $700.00 if completed by an incompetent plumber. I called the franchise who installed the toilet to be told (and I paraphrase) "She called us, she knew the price, she should have called around for quotes" and "we charge everyone the same price". I wrote to Pat **, who responds to complaints on this website and was referred to Beth **, who is with "Corporate". Since the group who ripped off my MIL was a franchise, "Corporate" has no jurisdiction over them, so Ms. ** referred me back to the franchise. My MIL is 82 years old and lives in a retirement community. I firmly believe she was a victim of predatory pricing practices.

I'm pretty sure, actually I'm not just pretty sure, I'm DAMN SURE that I was overcharged for my simple toilet tank repair. The technician Marqui who fixed my toilet basically just replaced a couple of parts, flapper and toilet flushing handle/rod (which both probably run only about $10 each). So I was charged close to $400 just for the labor. The total cost was $418 for about 30 minutes of labor! Gotta love how they don't break down the pricing, like seriously, how do you come up with $418?

I had a tech that was incredibly smart, polite, and just all around knowledgeable about the job. John G was his name and this young man was very pleasant to be around and fixed everything in a timely manner.

Called Roto-Rooter on a Saturday morning for a leaking valve behind my washing machine. Their website claims they have local plumbers working for them, when it appears they just serve as a nationwide referral service meaning they have no control over the local plumbers. I was given a four hour window for the response time and told the the plumber was "just finishing up an earlier job" and I would be next. Four hours later - no plumber. Called back and was again told he was "just finishing up an earlier job" and I would be next. Also the Roto-rooter had been unable to reach him by phone. Hour five, still no plumber. My water was shut off the whole time. Finally gave up and found a local plumber who responded in less than an hour and completed the job in 30 minutes. Lesson: Do NOT use this company.

Scheduled to come on Saturday 4:00-7:00 PM. After waiting 3.5 hours, received a call at 6:30 saying "we don't do night calls in that area". FYI, it's a 55+ Senior citizen MHP. Said they'll come next day between 8:00 AM-12:00 PM. Technician shows at 11:30 AM, looks under the sink, and says he can't repair due to a specific part he doesn't have. Said he'll come out next day 8:00 AM-12:00 PM. At 10:30 AM the next day, I call to get an ETA. They said "the technician is off today. Perhaps tomorrow." I cancelled with Roto-Rooter permanently!!

Roto Rooter is a dishonest company. Their business model is to rip you off. On April 27, I had a small water leak in attic. I have a bad back and can not go to attic. The plumber told me that he will have to replace an 8 to 10 feet copper pipe and will take at least 4 hours to do it for $ 1500. After I said OKAY, another plumber came, finished job in 40 minutes, replaced 2 feet copper pipe. They had told me that they will have to cut sheet rock. Plumber who worked on it said it is not needed. My regular plumber said it is $ 300.00 Job. Rip off, Rip off.

I got in contact with Roto Rooter originally on their website to book an appointment. I manage the property in VA, but was not local at the time so I only had distant contact with the company. The online booking was convenient, and that is where the good news ends. They called me 4 times the day of to first remind me of my appointment, which is standard, then to let me know who my technician was, then to notify me it would be later, and again to cancel the appointment. Only two of the calls came from the same number, which made it difficult to keep track of who was who to say the least. They didn’t call to reschedule, I had to call them.

I had a leak issue detected from my upstairs shower. I had originally called to get it fixed but was quoted $450 to just rip a small piece in my shower ceiling and notify me that it was from my upstairs neighbor. $450 to just let me know it is coming from upstairs but did not fix. Afterwards, my neighbor did hire the same plumber to fix the issue. The plumber did not show up until a week and a half later to “fix” the issue. The leak was gone for two days. And then it came back, when we called for the plumber again he stated he could not show up until the following week. When he did show up, he said there was no leak and left.

My name is Kelly **. I called Roto Rooter today for a water leak. They were so friendly and these guys were awesome. The job was completed and they were so polite and professional. I would recommend their service to anyone. Thank you Danny ** and CJ for all your hard work.

Our toilet needed to be replaced. We disconnected the old one and removed the shutoff valve which was leaking. 1st tech sent said he was there to FIX the toilet so he could not replace it. Estimated up to $1000 dollars and said if I buy a new toilet I would save hundreds of dollars in mark up costs. I bought a new toilet so all the tech had to do is take the old one out and put the new one in. Next tech comes and installs the new one and charges $1100 dollars. Invoice says "Install toilet" and that is all. Nothing about parts or anything, reason, "Well we just charge a straight rate so we do not itemize bills." So I was charged around $1000 dollars for 45 minutes of work. They refuse to tell you that up front! The tech has to tell you in person. Brain surgeons don't even charge that much!!!

In response to my previous review the manager Aaron had reached out to me and brought with him a coworker. I forget his name. They both were amazing! Here to find out we had bigger issues going on than what the technician would have been able to see. He was great at explaining what he believes might be happening. He’s explaining everything to our village administration for us. I feel at ease knowing we are headed in a step in the right direction. He was very informative and continues to check in on us. He gave us a couple options on how to fix the issue.

Toilet was flushing slowly so called Roto Rooter for a fix. Charged me $300 and it seems like he just pushed the clog further down the pipe, since its still flushing slowly. I called Roto Rooter back and was told there is no warranty and I'd have to pay again if I wanted them to come back. Feels like a scam since I paid $300 for 2 minutes work that didn't fix it and they want to charge me again to do a fix. Now I'll have to pay a different plumber even more since the clog may be further down which is harder to access.

Had underground outside sump pump pipe replaced because clogged/spent thousands of dollars/sump pump pipe attachment outside the house leaking water every time the pump turns on, leaking water near the foundation. It’s been over 4 weeks with multiple phone calls to get someone to come fix the problem/now phone goes to voicemail.

We had a bad experience. We reached out to replace our water heater tank. As you can see in the photos we uploaded, we are charged $1200 labor and $1600 parts. We researched the tank heater it costs $800 on Home Depot. We asked Mike and Vincent, the two workers from the company for a breakdown of the costs of the parts and they told us they are new and do not know how the parts are recorded and suggested we reach out to the management. We called the company and the company told us they do not have the “authorization” of sharing with us the costs of the parts, also asserting they are allowed to overcharge because of labor time and effort (I thought I already paid 1200 dollars for labor?). The company overall has resisted to share with us the cost breakdown, and there is not a single way that we can add up the numbers to 1600 dollars for parts.

They snaked main line and cleared blockage, but they did not snake the entire main line. The blockage reoccured about a week later, and now we have severe water damage. Wood floor destroyed. They cleared the main line again, but still did not snake the full length. Then they did a camera inspection, and they said the pipe was cast iron and corroded. I know it is a clay pipe where they inspected, and they inspected it with the water running through the pipe. The water flow blurred the camera, so it was difficult to determine if there was any pipe damage. They recommend a sleeve inside the pipe, cost over $9,000. I don’t think there is anything wrong with the pipe. I think the problem is grease buildup. I think the entire length should be snaked and cleaned out.

TL;DR: Roto Rooter overcharge customer on both labor and parts, for a problem that was not fixed. I called Roto Rooter in the afternoon for a shower slow dripping problem. They swiftly sent a technician. The technician was courteous and friendly, but later proven to be not knowledgeable or professional. When the technician arrived he looked at the problem, gave me a quote of $400. This was higher than what I had expected but I wanted the dripping to go away so I agreed to it.

I used Roto Rooter more than once and have been very satisfied. I will call them for plumbing repairs but would not recommend the Water Restoration Service. What they did was minimal. The quality of service was poor. The workers moved everything in my basement to one side and told me they would be back the next day. They did not return to place my things back. I feel like I was scammed based on the information given to me by the company representative that showed up at my door. The cost of the job did not reflect the work done. I do not recommend the Water Restoration Service.

On Wed, Feb.7, I called Roto-Rooter for a cleanout of my slow, functioning sewer line. The technician came same-day, 5pm, and quoted me at $650, which seemed high but I agreed to. He got his line stuck 40 ft in, he was unable to retrieve it, and so had to return the next day to try and retrieve it. Giving me the night without the ability to flush the toilet.

I had an emergent main line obstruction that backed up through toilet and required 2 two-three foot sections be replaced in my front yard. They had to dig 4 feet down and about 4 feet wide. They charged over 12k to dig and fill in the holes. The total job was over 14k. Unfortunately I wasn’t in a situation to get a second opinion but have since found out from my insurance company that their price is extremely high. Unfortunately it’s not covered either. My advice is to use someone else as this seems to be their reputation.

Gave a high quote but had to get it fixed so agreed on the quote - then they charged an additional $4000 saying the "Scope" was larger than expected... Then job ended up being smaller than they initially ended up doing. I contested it and they said I signed a contract and to pay up. Then tried to talk to managers and got nowhere and they reported me to a collection agency. Total racket - stay away from these guys - Now I have it on my credit report even though I just ended up paying in full to wash my hands of these crooks.

My septic backed up. One guy said I needed a new pump and quoted me $over 2500. They sent out another guy who disagreed and said I needed a float and quoted me $500. He told me his boss said to just replace both to be safe. I had Advantage Plumbing in Hastings come out- before they came, they said $180 for a float, $1200 for a pump. They came out, tested my pump (which is 3 yrs old) and said I have at least 7 yrs left on it- but regardless, my plumbing is all working great! I have an electrical issue that is shutting off my pump. Roto Rooters almost swindled me out of $3,000....THEN tried to make me pay a service fee for them coming out and me NOT going with their inaccurate quotes!

One of my shower cartridge (Moen 1222) was broken and stuck, so I called Roto-Rooter to help around 4:00pm. First they sent a wrong person around 6:00pm who even did not has right pluming tools to fix the problem, and he told me he could not fix it. I called them again, and they told me another more experienced person will come that night, but no one came, and at around 9:40pm, I was told no one could come to help that night, and someone will come next morning, and because of the trouble caused, they will give me $200 discount for the repair next day.

Didn't even get to have service. They set an appointment, and did not show. When I called them, they said they called me to inform me of a delay. No log on caller I.D. of ANYONE calling me. They also said they left a voicemail. Nothing there either. They then essentially called me a liar, so I cancelled the appointment and called someone else. They then called me 3 hours later (a total of 5 hours late), and said my guy was on his way. I then had to inform THEM, that I had cancelled the appointment, which they should have known. TERRIBLE customer service from the call center, and they WILL LIE TO YOUR FACE (per se).

I should have checked reviews before engaging. I was given a service/arrival window & when dispatch called, I answered but connection was bad & they didn't call back. When I called them, I was told by both the dispatcher & her supervisor that I lost my spot & they couldn't guarantee the original service/arrival window. This was a waste of my time, I have to start over, but based on all the 1 star reviews, I'm glad I won't do business with them.

The Company is poor at communication with employees and Customers. They put in a new drainage line for my house which does not drain. NOW my kitchen cannot be used. The company has not even responded to my request to fix the problem they created.

Biggest rip off I’ve ever experienced. Should be ashamed of themselves. Even the tech called the company a rip off when I told him no way. Wanted to charge me $2000 to put in $500 water heater he went and got from Home Depot.

Roto Rooter offered to unclog my sewer line and provide a 6 month warranty. In addition, they offered a free camera scope inspection of the line. They unclogged the sewer and identified a problem in the line with the camera. After all this was done, I paid for the service and they gave me a receipt which states there is a 6 month warranty. Shortly thereafter, I called them to come re-cable the sewer and they said because there was a problem in the line the warranty was void. But they sold me the warranty knowing full well there was a problem and never said it was void because of the problem. They offer the 6 month warranty as a selling point but never disclose that if there is a problem in the line they will not honor the warranty.

We called for an emergency plumbing issue in our rental. We were quoted certain amount, however we saw higher charge on our card. We called the plumber to inquire about the amount being higher and he told us that he left the some solution to our tenant without notifying us and getting any approval. Now, for the service that was done, a few minutes after he left, the toilet backed up again. Our tenant called him directly since he left her the number and instructed her to do so if there is an issue, he came back, and called to notify us that he is back and that he cannot fix the issue because it’s a problem in the building.

Roto-Rooter was to come to my house as I had asked for a room by room, energy assessment and recommendations for how to cure the issue – the issue being at 73°. Home was still cold. They promised to come between 12 and five they did not someone showed up at 7:30 to give me a “quote for a new system“ which was absolutely not what I asked for. I remain in a house and continue to look for a provider that will actually do what they say they’re going to do in a timely fashion. ARS-RR is not to be trusted - I don’t even though if they provide the service that I asked for. I say this because when I called and asked about the service, the person who answered the phone had to put me on hold several times, and I continually said what I wanted the individual said that he would make a note of that, somewhere along the line either that never happened or it happened but nobody cared. I don’t even begin to know but I do know I will work with ARS again

Had Roto-Rooter out to unclog my 50 year old toilet a few times. After the toilet overflowed took their advice and replaced the toilet. Ordered one from Home Depot, and had Roto-Rooter installed it. Installation took a couple of hours, even replaced the flange. Have a Roto-Rooter supplied fan and a dehumidifier running upstairs in my bathroom right now. Overall I have been very happy with the quality and speed of the work.

I am happy with the service. They were quick to respond compared to another company I contacted. However they charged me almost twice as much for both parts and labor. For parts, later I found, I was charged double. It almost feels like rip off. As a provider they probably get it on discounted rate, yet they charged twice the price I could get myself online. If you are not in emergency, I would say contact a local plumber and save lots of money.

Hi. I’m a single mom and I had no idea about the leak coming out of the water tank. That’s what I told the plumber when I spoke to him and I’m sure he took advantage of that and the fact that I have no idea how that happened or how it will be fixed so he came and looked at it and told me to call my water company so I did and it was my responsibility to take care of it so I call back for him to come back and I had to pay 270 because he came to see what was the issue and when he came back he was asking me that it will cost you money to change the grinder pump.

A plumber came to the house last week to replace a water shut-off valve. Once he was in, he started asking me a lot of questions, like he didn't know what needed done. He had been instructed what to do by his service order. He was confusing me, so I asked that he call my son (the homeowner) with questions. He would not call my son and said "Just let me do my processes!" like he was a robot on a program. Then he turned away from me and wouldn't respond at all! He suddenly left the house, got in his van and left without saying a word to me. I called him and asked if he was done, or what? I even apologized, if I had offended him in any way! He stated he was going after parts and would be back.

They came to simply fix a clogged shower drain and I was charged $650!!! And I did not feel I could argue with the plumber alone in my home. I felt intimidated and taken advantage of. It’s a total scam. Run away!!

They came for water restoration and told me I have nothing to pay for. Later am being billed almost 10,000 dollars for stupid work they did. Please do not let these idiots in your property for any water clean up. Clean it yourself or find a small company to do it for you. They will take advantage of you. BEWARE OF THESE **.

Roto-Rooter was hired by my neighbor to fix their leaking water line on 10/27/23. In the process of fixing their water line the Roto-Rooter plumber hit my water line causing damage to the line and causing water to flood basement. I run a small business out of my basement so the water damaged my office and some inventory. Throughout the rest of that day I was assured by multiple people that Roto-Rooter would "make this right". About 4 hours later Roto-Rooter clean up company shows up to try and save what they could. They put some fans and some heaters in my basement to try and dry it out while taking some rugs that got soaked outside as well as my damaged inventory. After they got done they advised me they would show up the next day 10/28/23 at 2pm. Overnight on 10/27 my breaker kept tripping due to the amount of fans and heaters going in my basement.

I have made it my life's mission to alert as many people as possible NEVER use Roto Rooter. They are total scam artist they over charge and do not fix the problem. I have left complaints everywhere. That is how bad they are. They even have someone that responds to the complaints and acts like he wants to helps resolve things, just so others who see the complaint make it look like they care but after he left his info I reached out to explain how badly I was treated and he never even replied. If I could leave less than one star I ABSOLUTELY would. They ripped me off and over charged me 3 times what I ended up paying another company the next day to actually fix the problem.

Plumber came to check where the pipe broke in my basement and found it. I asked him to tell my insurance co where the break was inside my basement, he even took a picture but instead started to tell them that the whole pipe underground needed to be replaced and confused the agent. So instead of stating the inside problem they were out to get as much money as possible and quoted me 11,500.00 for work that did not need to be done. He said in the future it may. So now the insurance is giving me a hard time because they are unsure what the problem is. If you don't want to get screwed Don't Call Them!

MIke from Roto Rooter came at 12:00 noon, replace my hot water tank within 3 hrs. He's was very professional and knowledgeable and knew his job very well. I would recommend MIke to anyone needing a professional plumber. This was on Sunday 10/22/23. Thanks Edward **

I needed plumbing service to clean out my washing machine drain..When they arrived they looked at the drain and ran the auger through to clean out and then ran the hot water through the kitchen sink for about 10 minutes because everything was connected...Then the guy was in his truck for over 30 minutes and charged $457.00 labor charge and did sell me some enzyme cleaner for $81.00.. Wow that's a little much for a quick service!! They did apply a $75.00 off coupon from their website...Still not much of a value! Just left with a feeling of being ripped off! Oh well. I will check reviews closer next time as there are not a lot of satisfied customers on here..

They say they have a 6 month warranty for their roto-rooting service - and my kitchen sink was clogged up in June, then again in October. They charged me full price for both visits, despite this "6 month guarantee". I called their dispatch who said they would email the branch directly and to expect a call back - 5 times. Never once got a call back. I called my local branch directly 3 times, and never got a call back. I suppose they got my money, and I'm a sucker. 2 stars instead of 1, because at least the technicians are polite while they take my money.

This all started from water damage in my basement. Water backed up into my showers in my bathrooms. The plumbers came out to assess the problem. It was resolved at that time. Now here is where the issues started. The supervisor came out to my house to ensure the work was be completed which I appreciated. At that time the supervisor stated that I had water damage to my basement from the overflow of water from my bathrooms. He stated that it would be covered through my insurance if I had coverage, which I did. The process was started. Initially, my insurance company called me and stated that the water damage wasn’t covered. I contacted a representative name Bri to get on a payment plan via voicemail. Well, two weeks later I received a call from my insurance company stating that I actually did have coverage and a claim check would be issued out.

Way Overpriced. Run! They charged $754 to unclog a drain. I have always used Roto Rooter in the past and had great results. Naturally I called them and I did not think to ask what they are charging because they were always reasonable... but not anymore! Thomas and Galbraith would have done it for $100. RIP OFF SCAMMERS!

My tenant called their service for water mitigation services, they went there and called me saying that there were mold and things were terrible. And they tricked me to repair ASAP and asked me for authorize my tenants to sign on the document. I followed their recommendations. They did 3 hours of work, and said the work was done!!! The bill came back at $6900. What on earth in the world would charge people that much within 3 hours' work? Trying to fight my way and avoid this company at all cost. They are the worst people in the world, they are basically robbing people.

Very Unprofessional. Placed a toilet back over feces coming out the sides. I asked for him to take the toilet off before bolting which he did not have the proper screws to hold the toilet down. Had to get second plumber to get the right supplies. Brian from Roto-Rooter watched me clean the crap off the floor. Walked thought the house with with feces on his shoes and no drop cloth down Also told me no one watches me to see what is under the toilet. I find that extremely unsanitary and a health problem.

Found this company online even with low review rate in Consumer Affairs with 1 star, and Google review only 3.5, but pick it by urgent, consequently. They did Terrible jobs for our plumbing, even make case job worse and cost more money. We remember this corp and never use it again.