Roto-Rooter Reviews

Let a cat die in my walls. Try to contact them for five days. They kept telling me they would bring some out and they would at least call but no one called backed j in kept getting different excuses till someone told me on the fifth day they didn’t have the equipment but no one told me this until fifth day and I had to call back myself. No one told me nothing. Worth nothing. Just one excuse after another. Truly unprofessional. Never recommended them since they also short staff as they put it and unprepared. So I would recommend that you do not go to them for help and try someone else.

This was my first time ever using Roto-Rooter. I scheduled a service call for a leak at my water meter in-put valve. Three service men showed up the morning of 11-1-2024. We discussed the repairs. An invoice was created (estimate #** job #**) with an estimate of $869.96. I ask, "So when can you complete the work?" They answer, "Today but would need to leave to get the parts from the Greater Cincinnati Water Works, and return later." However before leaving they said they could smell gas. So they sprayed the gas meter down with soapy water. But could not find any signs of a leak so they left. I put in an emergency call for a gas leak to Duke Energy. They sent a tech out immediately who determine there was no leak anywhere in my home.

Rotorooter charged us $2,000 for an install of a toilet. Then they charged us $2,700 for 3 days of water cleanup from the leak. Another company finished the water cleanup job. They had us sign on an iPad what we thought were water reports, but actually were permission to have our insurance pay them first. Wasted a lot of money due to their crooked practices, DO NOT ever use them!

They were amazing. Called on a Wednesday night. They were here in an hour to help with my leak. They put in a claim with my insurance company and saved me the hassle. Awesome demo no debris got anywhere else in my house. Very clean and thorough! Plumbers very professional and quick to fix problem. Great customer service and very personal workers who made the process easy to understand! Recommending to all my friends and family.

Total scam! Roto-Rooter sent a different plumber than the one I requested over the phone. The plumber charged me $775 + tax for a simple shower faucet replacement, even though I had provided all the parts. I told him that this wasn’t the price I had agreed to during the call—the quoted price was $575, which is already expensive for a 15-minute job. Instead of discussing it, the plumber became rude, repeatedly interrupted me, and accused me of being unwilling to pay. He even threatened to remove the faucet unless I paid the higher price. I told him to go ahead and take it off; I’d find someone else. Frustrated, I called the office, and only then did he change the invoice to $575 before storming off! So I paid $575 + tax to roto rooter for a simple faucet replacement job, and I have to suffer the bad attitude from them. NEVER USE ANY SERVICE FROM THEM!!!!

My kitchen sink wouldn't drain so I called these folks & set up an appointment. They arrived just as I was leaving, I let them in & when I got back, they'd gotten the drain working...sort of. I'm not a plumber but even I could smell trouble, & in less than 2 days it was blocked again. The charge was $453... to have my sink drain for 2 days...$226 a DAY to drain my sink. I called the business & the boss cheerily said they'd come back out to do the job again...which they did...and then charged me AGAIN! Now nearly $870! I called to ask why the 2nd charge to complete the ONE job they'd said they would do & got no response. Finally, in my most condescending tone asked, was the 1st $400+ bill just a Trophy for showing up? No reply but the bills stopped. Now, less than 2 years later it's clogged up again! What a job, huh? When I called Roto-rooter's national office a "Beth" responded.

What will I say/ Roto-Rooter Rip Off Their Customers. They charged too High. David will tell you the labor cost but after job then david will charge times 3 from ahe actual price that he said. Be aware. Never use Roto-Rooter. A scam.

I don't usually write bad reviews but this company deserves it. I scheduled an appointment to have our sump pump for the basement bathroom fixed or replaced by Huntington Roto-rooter. The tech gets to my home, unplugs the pump and plugs it back in. He then tells me it needs to be replaced. He quoted $939 + labor and materials. I told the guy no way.. a 1/2 pump is $299 at Home Depot. He basically calls me a liar and walks outside. He then sat in front of my house for 20 minutes talking crap about me. I will NEVER use them EVER!! DO YOURSELF A FAVOR and STAY AWAY!!!

Technician Bernhard one of the worst people I've ever met stood in my basement and lied to my face about what was going on with my plumbing issue. (All I needed was a new expansion tank) I was told by Bernhard that my expansion tank was good and my water pressure was too high. So he lowered the water pressure, made homemade bracket and made seem like he was doing me this huge favor by not charging me $800.00. So what he actually changed me for (1 screw loosened and 2 screws tighten) was $409.00. Also the woman scheduling the appointments had a very condescending attitude. Please learn from my $409.00 mistake. Don't ever call Roto Rooter.

Roto-Rooter made the service in our house for leaking pipe, they made us to sign a financial. Andrew ** said to us to don’t care about the bills because the roto rooter will contact directly to our insurance (Allstate). The bills arrived to our house, the Allstate tried a few time to contact them (roto-rooter). We tried to call them a few times as well. 1 bill due date is for 10/27, 2 bill was 09/27. But the bills department don’t answer it!!!

Charged me $700 for 20 minutes of work unclogging kitchen sink. Then said will take $100 off if I write a positive review. They are a scam company. When you see reviews with the names of workers mentioned, it’s solicited and not genuine. They are scammers.

We recently had the Oshkosh Wisconsin Roto-Rooter come to clean the drain in our basement near the washing machine. He didn't completely clear the drain, disconnected the washer and moved it from where it was. He didn't reconnect the washing machine and left it where he moved it. So now a 92 year old man has to try to go down the stairs (he's very unsteady on his feet) and try to reconnect the washer and push it back where it belongs. Thanks for NOTHING Roto-Rooter! A job poorly done. Poor service, poor quality, and poor value. Definitely don't recommend this company.

I was out of town and told my toilet valve was leaking. Called Roto-Rooter and they quoted me over $600. I called their competitor and he told me I didn't need a valve at all. He just tightened it and charged me $79. Roto-Rooter said they needed a torch Tech to sweat the valve off. When I called and complained the person at Roto-Rooter didn't even know what a torch Tech was. The plumber I hired laughed and said that must be a made-up name. Have some fun and call Roto-Rooter for an estimate then call a competitor. You'll be shocked.

As a first time home owner and landlord facing a main sewer line backup, while 3k miles away, I turned to what I thought was a trusted national brand. I did not suspect that I would be taken advantage of, negotiated with under duress and my inexperience exploited. I fell victim to the company’s long existing scam, executed precisely as it is laid out in the 2011 Minnesota class action suit against Rotor-Rooter.

Roto Rooter White Plains is a company to be avoided even in the case of an emergency. Their service is poor, their prices are outrageous and their conduct at times is downright dishonest. I have tried to follow up with various people and at times they claim that they have never even spoken to you when literally you have always been asking for the same person by name. Do yourself a favor and disregard the Google reviews which are simply not credible.

Service tech (Jose) who cleaned out our clogged kitchen sink drain was very knowledgeable and professional. We're very satisfied with his work. Service call started on time and scheduling was very easy.

Someone recommended Roto-Rooter for a plumbing job. A guy named Jamie came out. I told him the problems. He took pictures and assessed one situation to be completed later. Then got started on the other problem, which he mastered like a “PRO”. He also noticed that my water pressure was extremely low, so He went into the crawlspace and adjusted the water valve. Now I have full water pressure - I appreciate his concern and knowledge and efficiency. This Guy was truly awesome! I thank God that Jamie came out and I hope he’ll be the one to complete my other project.

ATTENTION ALL NEW AND OLD HOMEOWNERS… Please take this review seriously! I hired Roto-Rooter due to my toilet gurgling and not flushing properly along with a wet spot in my yard. You absolutely know it’s a bad company when the employees give you the run down on the company and how they do things in a negative way. The tech told me how the pipe imagining tech (BRAD) likes to go to the extreme in regard to repairs. I had a sewer line blockage that the tech couldn’t block. We scheduled a camera scope of the sewer line for the following week. The camera image tech name (BRAD) came out, didn’t even bother with the proper measures of identifying the blockage nor bothered with the camera scope at all.

We called for an estimate to install 2 toilets that we have already purchased. The guy came out and said $1100. The reason he gave was because he had to use stairs to get to the toilet in the basement and he would also have to replace water lines that I had already replaced 3 years ago. They are in great shape. They are ridiculously overpriced.

They are **. We had sewer line issues. We had called them up and set appointment. First they cancelled initial appointment. After that called me back and came back 2 hours late. Technician charged me $815 for high jet cleaning and said camera inspection is included in $815. Technician made appointment for an inspection guy to come and do inspection next day. Next day no one showed up. I contacted them. They said no one is working but told them why did set up appointment if nobody’s working. They told me next day 8:15 someone will be there. I waited again. No one showed again. They are joke. They charged me for full payment but never completed full service. STAY AWAY FROM THEM. THEY ARE THIEF.

Predatory practices, simple fixes are replaced with costly and crazy markups, barely guarantee their work and I will never use them again. They rely on your ignorance to make their money and still don't guarantee the work they do, horrible experience

They sent a tech out to look at my leaky shower. He said repair would cost $2,500. He also said they would have to cut out drywall, but wouldn’t replace it. He also wanted $500 to fix a toilet that runs too long. I called a contractor about the drywall repair, and he said he could fix the shower for much less. Long story short, the shower fix cost me only $300 with no need to cut through the wall. And the toilet was fixed for free with a minor adjustment. The Roto-Rooter tech was very inflexible about the pricing and said anyone else would cost the same or do a bad job. Glad I didn’t use Roto-Rooter!!!

I used Roto-Rooter services in Livonia, MI. I had a good experience with the hydro-flush team and plumbing team. When we spoke to the PM for the cleaning crew, he said that it might be about $xxxx but his crew would know better. The cleaning crew was nice and seemed to do a good job until I received the bill. It was over twice as much. They know how much I received from insurance.

Do not ever try Roto Rooter, if you want to waste your money burn it but don't help this rip off company. They charge you a upfront charge with no warranty and then they charge you again to come fix what they did not complete the first time, leaving a huge poop mess on the side, these guys are a joke Fort Wayne In.

The plumber, Solomon, did an excellent job at diagnosing our problem. He installed three toilets and cleaned up nicely afterwards. He had to make two trips to the stores to purchase the toilets and other parts. It was a long day for him. He was very courteous. I would recommend their service to anyone.

I wanna give shout out to Aaron ** of RotoRooter in Bay Area. He is my angel fixing our kitchen sink. I work in a nursing home and it’s so hard to function with our sink clogged. Prior to Aaron ** of RotoRooter. I hired a handyman to unclog our sink but unfortunately he wasn’t able to unclog it. Thank God I called RotoRooter and Aaron ** saved the day! Thank you so much for the job well done! Happy and Satisfied customer here!

$600+ was the price given to us by Roto-Rooter to snake our shower drain. We declined. 10 months or so ago we paid about $330 for the same work. The technician said he could negotiate the price down to what we paid last time. That's a scam. We'll get someone local and honest.

I am extremely happy with the service I received. Dyshun ** was able to come and give a full diagnostic on the excavation work that had to be done. He recommended the Lr3 and I was very impressed on the service. The guys was friendly and helpful. Thank you Roto Rooter for your service.

If I could give them a big fat ZERO? I would. They overcharged me beyond belief for my water heater. I didn’t know the extent of it until I asked them back again to give me a different quote for a leak shut off valve. For that? They quoted $6500!!!! I called two other companies for quotes and both were in shock. The actual job should cost much less than half/third of Roto Rooter's bogus quote. I’m not sure why they’re not getting sued tbh. Once I discovered the extent of the overcharging I obviously didn’t use them but they certainly got me the first time on the water heater. Perhaps the consumer protection office needs to get involved and have Roto Rooter pay people back all the extra money they essentially stole from customers?

We had a leak in the middle of the night and called this company. They sent someone and fixed the leak. Next thing we knew there were more and more people coming in asking us to sign papers. They got angry when my husband tried to ask questions to clarify if all the work was necessary and would not answer directly stating instead that it is best practice. Over 10K later we have a bare resemblance of the beautiful room we had before and only because we hunted down our own contractor. All the ones they sent ghosted. The roto rooter manager Polina wrote that the process could take a month. Lies because we got it finished in 2 days with an independent contractors but unfortunately the level of damage that Roto Rooter did could not be repaired to look exactly the same without paying another 3K.

Overall the company responded quickly and was able to solve the problem. However due to the p trap mishap I can only give 4 stars.

This company is a SCAM!!!! They were so unprofessional, rude, and I sincerely believe that they took advantage of my elderly father-in-law! Shame on them!!! If I had known before, I would have stopped them from setting foot in my FIL's house!!! They charged $352.71 for a ten-minute job to change a washer! Are you kidding me??? The plumber dude (a rude idiot that lied about being a veteran) said that if I didn't like it, I should have called a "mom-and-pop" business and they would have been cheaper. I told him that since they are such a large company, THEY should have been the cheaper option. My father-in-law is a 91-year-old veteran who is taking care of his 90-year-old wife (my precious mother-in-law) and got price-gouged by this company. Please do not use them. I would say that I hope they can sleep at night but greed has no conscience.

I called Roto Rooter to come out and snake/hydro-jet my sewer line in April. Someone came out as I requested, but hydro-jetted without using a camera to see what the cause of the water backup (clear drain water at the time I called) was. He began to get sewage (he initially told me it was ‘brown water’) back and did not discontinue the hydro-jet use until over 50% of my basement was flooded with sewage. He called his manager and the water restoration unit to come out to correct the problem. I’m thinking they’re just going to clean up their mess. The manager arrives and is very pushy in asking for my home insurance information. He told me ‘I’ll tell you what today to the insurance’. \

Lakewood, CA service area. PVC pipe with garden faucet in backyard broke right underneath faucet. It was late in the day and to turn off water to the house and yard to stop the water gushing from the pipe. Roto-Rooter responder said the cost to repair the PVC pipe and attach a garden faucet would cost $492. Not knowing how to fix the problem and the water being off, agreed to the cost. Person said had to go to Home Depot for the parts. Bought approximately $20 worth of parts but when it came to paying the bill the person said, “we increase the cost of the parts by 2 times the amount we paid.” So the total bill was $546.49 or almost $50 dollars more than originally quoted. Aftermath is feeling deceived and overcharged. Will never use the service again and will spread the word to all those I know.

We called Roto-Rooter for an estimate and they just showed up. At the time, we were happy, as we were desperate. The guys were nice. They did a little work, put some fans out to dry up the crawlspace and charged $11,000! I am in shock. They call every day, and somehow they have my email address, though I didn't give it to them. In response to the last email, I requested an itemized bill. I was not rude. I simply told the truth - my mom's entire basement flooded and she was left with standing water there for days. She was away when it happened, and the petsitter didn't bother to tell her. The company she used charged much less. The response I got to my request for an itemized bill was to call her. I want something tangible I can look at, and have a professional look at to see if this amount is justified. I don't think that is too much to ask. Please don't use this company.

We had a water leakage in our basement. We called Roto Rooter and their technician fixed the leakage issue. There was a water damage in the laundry and boiler area. Then Roto Rooter water management specialist visited and assessed the damage. We informed him that we need repairs only in the laundry and boiler area. Next day Roto Rooter employees arrived and again we informed them that we need repairs only in the laundry and boiler areas.

In the early morning of Saturday May 25, 2024 I experienced a broken water pipe located under the concrete slab in my hallway of my home I reached out to Roto Rooter at around 7:40 am and they told me they would have a water restoration field supervisor out between 9 and 11 am. Once they arrived it was determined that the best repairs approach to the broken water pipe under my slab would be to replace and reroute the entire water system up and through my attic and down to the all of the water used connections in my house.

No stars- Do not hire these people. They come into your home and force their services on you. Telling you your insurance will pay. After $3,000 later, I still cannot fathom what they did. Call someone else first.

Roto Rooter were beyond amazing. The first guy came out and unplugged what we thought was a plugged toilet. His supervisor Mark came with a camera and found out the city had drilled thru out sewer pipe. They the next day did all of the repairs and got in touch with the city so we could work on getting us reimbursed. Mark the supervisor 10/10. Cody the boss 10/10. Helpers Dustin and Harley 10/10. This was the least stressful disaster I've ever had to deal with. Thank you Roto Rooter . You were amazing, friendly, and did great work. Would call you again.

Unethical Practices and Incompetent / Bad Actor Technicians. Our recent experience with Roto Rooter has been extremely disappointing, highlighting severe unethical behavior and unprofessionalism within their organization. One of their technicians came to fix our garbage disposal and said that he preferred payment in cash. Without our knowledge, he documented that we went with another provider. Despite purportedly "fixing" the garbage disposal, he damaged it. It started leaking shortly after, flooding our cabinet and causing significant water damage to our wooden kitchen floors. When we reached out to Roto-Rooter for help, they refused to assist, citing the absence of an invoice. This was despite the fact that they should be held accountable for the actions of their employees under agency law, where a company is liable for the acts of their employees under their scope of employment.

I had a technician come out to inspect my sewage line and was told, after the camera was used, that there were “tree roots” growing through my pipes and that it had collapsed in the back yard. After consulting an ACTUAL plumber, neither of those things were even remotely true. This technician, Tiko, had mistaken the CITY SEWAGE MAIN for my own pipe and then detailed that they would need to go through my concrete foundation to fix it for $15k. Ultimately, this was completely unnecessary, as I later learned that the pipe under my foundation was cast iron and not even in need of being replaced.

If you have a serious water leak problem with some cleanup and drying to resolve would highly recommend to NEVER use Roto Rooter. They are very expensive, will not fix or help with any damage they cause when they fix the problem, have multiple departments causing a headaches for customer to interface with, they will say they will help with insurance claim but will vanish after getting paid and will do nothing to help. You will be much better served to use other services!!

Was overcharged by this company. We had someone come out. The tech said it would cost over 600$ to fix overclogged toilet. We immediately paid it being that I just had a baby. Very next day I got another quote from another company quoting way less.

DO NOT USE ROTO ROOTER. We just moved into our home, had a drain clog “pretty far down” from our master shower/toilet. The initial tech was very nice but after having to move the toilet to clear the clog and telling us everything was good to go. Once he left (and charged us $760) we find brown smudges all over our walls and toilet and are left with sewage in the shower. Later that night we go to the basement and DIRECTLY BELOW the toilet he moved there’s water all over the floor and behind our wall.

Roto told me they could not change my sewer line down to the street because it was too deep and charged me $6500 to replace a 15ft line where tree roots had grown into the old clay pipe. I since then had two other companies come out and say they absolutely can replace it to the street and for $5000. In the process they cut down a fence without asking and despite several requests and telling me they would, they never returned to help. They also got all the measurements wrong in a remediation, and left out an entire closet in their diagram.

My MIL had Roto-Rooter swap out her toilet. They installed a basic Home Depot type toilet and charged her an outrageous $1310.00 for a job that should have cost $700.00 if completed by an incompetent plumber. I called the franchise who installed the toilet to be told (and I paraphrase) "She called us, she knew the price, she should have called around for quotes" and "we charge everyone the same price". I wrote to Pat **, who responds to complaints on this website and was referred to Beth **, who is with "Corporate". Since the group who ripped off my MIL was a franchise, "Corporate" has no jurisdiction over them, so Ms. ** referred me back to the franchise. My MIL is 82 years old and lives in a retirement community. I firmly believe she was a victim of predatory pricing practices.

I'm pretty sure, actually I'm not just pretty sure, I'm DAMN SURE that I was overcharged for my simple toilet tank repair. The technician Marqui who fixed my toilet basically just replaced a couple of parts, flapper and toilet flushing handle/rod (which both probably run only about $10 each). So I was charged close to $400 just for the labor. The total cost was $418 for about 30 minutes of labor! Gotta love how they don't break down the pricing, like seriously, how do you come up with $418?

I had a tech that was incredibly smart, polite, and just all around knowledgeable about the job. John G was his name and this young man was very pleasant to be around and fixed everything in a timely manner.

Called Roto-Rooter on a Saturday morning for a leaking valve behind my washing machine. Their website claims they have local plumbers working for them, when it appears they just serve as a nationwide referral service meaning they have no control over the local plumbers. I was given a four hour window for the response time and told the the plumber was "just finishing up an earlier job" and I would be next. Four hours later - no plumber. Called back and was again told he was "just finishing up an earlier job" and I would be next. Also the Roto-rooter had been unable to reach him by phone. Hour five, still no plumber. My water was shut off the whole time. Finally gave up and found a local plumber who responded in less than an hour and completed the job in 30 minutes. Lesson: Do NOT use this company.

Scheduled to come on Saturday 4:00-7:00 PM. After waiting 3.5 hours, received a call at 6:30 saying "we don't do night calls in that area". FYI, it's a 55+ Senior citizen MHP. Said they'll come next day between 8:00 AM-12:00 PM. Technician shows at 11:30 AM, looks under the sink, and says he can't repair due to a specific part he doesn't have. Said he'll come out next day 8:00 AM-12:00 PM. At 10:30 AM the next day, I call to get an ETA. They said "the technician is off today. Perhaps tomorrow." I cancelled with Roto-Rooter permanently!!

Roto Rooter is a dishonest company. Their business model is to rip you off. On April 27, I had a small water leak in attic. I have a bad back and can not go to attic. The plumber told me that he will have to replace an 8 to 10 feet copper pipe and will take at least 4 hours to do it for $ 1500. After I said OKAY, another plumber came, finished job in 40 minutes, replaced 2 feet copper pipe. They had told me that they will have to cut sheet rock. Plumber who worked on it said it is not needed. My regular plumber said it is $ 300.00 Job. Rip off, Rip off.

I got in contact with Roto Rooter originally on their website to book an appointment. I manage the property in VA, but was not local at the time so I only had distant contact with the company. The online booking was convenient, and that is where the good news ends. They called me 4 times the day of to first remind me of my appointment, which is standard, then to let me know who my technician was, then to notify me it would be later, and again to cancel the appointment. Only two of the calls came from the same number, which made it difficult to keep track of who was who to say the least. They didn’t call to reschedule, I had to call them.

I had a leak issue detected from my upstairs shower. I had originally called to get it fixed but was quoted $450 to just rip a small piece in my shower ceiling and notify me that it was from my upstairs neighbor. $450 to just let me know it is coming from upstairs but did not fix. Afterwards, my neighbor did hire the same plumber to fix the issue. The plumber did not show up until a week and a half later to “fix” the issue. The leak was gone for two days. And then it came back, when we called for the plumber again he stated he could not show up until the following week. When he did show up, he said there was no leak and left.

My name is Kelly **. I called Roto Rooter today for a water leak. They were so friendly and these guys were awesome. The job was completed and they were so polite and professional. I would recommend their service to anyone. Thank you Danny ** and CJ for all your hard work.

Our toilet needed to be replaced. We disconnected the old one and removed the shutoff valve which was leaking. 1st tech sent said he was there to FIX the toilet so he could not replace it. Estimated up to $1000 dollars and said if I buy a new toilet I would save hundreds of dollars in mark up costs. I bought a new toilet so all the tech had to do is take the old one out and put the new one in. Next tech comes and installs the new one and charges $1100 dollars. Invoice says "Install toilet" and that is all. Nothing about parts or anything, reason, "Well we just charge a straight rate so we do not itemize bills." So I was charged around $1000 dollars for 45 minutes of work. They refuse to tell you that up front! The tech has to tell you in person. Brain surgeons don't even charge that much!!!

In response to my previous review the manager Aaron had reached out to me and brought with him a coworker. I forget his name. They both were amazing! Here to find out we had bigger issues going on than what the technician would have been able to see. He was great at explaining what he believes might be happening. He’s explaining everything to our village administration for us. I feel at ease knowing we are headed in a step in the right direction. He was very informative and continues to check in on us. He gave us a couple options on how to fix the issue.

Toilet was flushing slowly so called Roto Rooter for a fix. Charged me $300 and it seems like he just pushed the clog further down the pipe, since its still flushing slowly. I called Roto Rooter back and was told there is no warranty and I'd have to pay again if I wanted them to come back. Feels like a scam since I paid $300 for 2 minutes work that didn't fix it and they want to charge me again to do a fix. Now I'll have to pay a different plumber even more since the clog may be further down which is harder to access.

Had underground outside sump pump pipe replaced because clogged/spent thousands of dollars/sump pump pipe attachment outside the house leaking water every time the pump turns on, leaking water near the foundation. It’s been over 4 weeks with multiple phone calls to get someone to come fix the problem/now phone goes to voicemail.

We had a bad experience. We reached out to replace our water heater tank. As you can see in the photos we uploaded, we are charged $1200 labor and $1600 parts. We researched the tank heater it costs $800 on Home Depot. We asked Mike and Vincent, the two workers from the company for a breakdown of the costs of the parts and they told us they are new and do not know how the parts are recorded and suggested we reach out to the management. We called the company and the company told us they do not have the “authorization” of sharing with us the costs of the parts, also asserting they are allowed to overcharge because of labor time and effort (I thought I already paid 1200 dollars for labor?). The company overall has resisted to share with us the cost breakdown, and there is not a single way that we can add up the numbers to 1600 dollars for parts.

They snaked main line and cleared blockage, but they did not snake the entire main line. The blockage reoccured about a week later, and now we have severe water damage. Wood floor destroyed. They cleared the main line again, but still did not snake the full length. Then they did a camera inspection, and they said the pipe was cast iron and corroded. I know it is a clay pipe where they inspected, and they inspected it with the water running through the pipe. The water flow blurred the camera, so it was difficult to determine if there was any pipe damage. They recommend a sleeve inside the pipe, cost over $9,000. I don’t think there is anything wrong with the pipe. I think the problem is grease buildup. I think the entire length should be snaked and cleaned out.

TL;DR: Roto Rooter overcharge customer on both labor and parts, for a problem that was not fixed. I called Roto Rooter in the afternoon for a shower slow dripping problem. They swiftly sent a technician. The technician was courteous and friendly, but later proven to be not knowledgeable or professional. When the technician arrived he looked at the problem, gave me a quote of $400. This was higher than what I had expected but I wanted the dripping to go away so I agreed to it.

I used Roto Rooter more than once and have been very satisfied. I will call them for plumbing repairs but would not recommend the Water Restoration Service. What they did was minimal. The quality of service was poor. The workers moved everything in my basement to one side and told me they would be back the next day. They did not return to place my things back. I feel like I was scammed based on the information given to me by the company representative that showed up at my door. The cost of the job did not reflect the work done. I do not recommend the Water Restoration Service.

On Wed, Feb.7, I called Roto-Rooter for a cleanout of my slow, functioning sewer line. The technician came same-day, 5pm, and quoted me at $650, which seemed high but I agreed to. He got his line stuck 40 ft in, he was unable to retrieve it, and so had to return the next day to try and retrieve it. Giving me the night without the ability to flush the toilet.

I had an emergent main line obstruction that backed up through toilet and required 2 two-three foot sections be replaced in my front yard. They had to dig 4 feet down and about 4 feet wide. They charged over 12k to dig and fill in the holes. The total job was over 14k. Unfortunately I wasn’t in a situation to get a second opinion but have since found out from my insurance company that their price is extremely high. Unfortunately it’s not covered either. My advice is to use someone else as this seems to be their reputation.

Gave a high quote but had to get it fixed so agreed on the quote - then they charged an additional $4000 saying the "Scope" was larger than expected... Then job ended up being smaller than they initially ended up doing. I contested it and they said I signed a contract and to pay up. Then tried to talk to managers and got nowhere and they reported me to a collection agency. Total racket - stay away from these guys - Now I have it on my credit report even though I just ended up paying in full to wash my hands of these crooks.

My septic backed up. One guy said I needed a new pump and quoted me $over 2500. They sent out another guy who disagreed and said I needed a float and quoted me $500. He told me his boss said to just replace both to be safe. I had Advantage Plumbing in Hastings come out- before they came, they said $180 for a float, $1200 for a pump. They came out, tested my pump (which is 3 yrs old) and said I have at least 7 yrs left on it- but regardless, my plumbing is all working great! I have an electrical issue that is shutting off my pump. Roto Rooters almost swindled me out of $3,000....THEN tried to make me pay a service fee for them coming out and me NOT going with their inaccurate quotes!

One of my shower cartridge (Moen 1222) was broken and stuck, so I called Roto-Rooter to help around 4:00pm. First they sent a wrong person around 6:00pm who even did not has right pluming tools to fix the problem, and he told me he could not fix it. I called them again, and they told me another more experienced person will come that night, but no one came, and at around 9:40pm, I was told no one could come to help that night, and someone will come next morning, and because of the trouble caused, they will give me $200 discount for the repair next day.

Didn't even get to have service. They set an appointment, and did not show. When I called them, they said they called me to inform me of a delay. No log on caller I.D. of ANYONE calling me. They also said they left a voicemail. Nothing there either. They then essentially called me a liar, so I cancelled the appointment and called someone else. They then called me 3 hours later (a total of 5 hours late), and said my guy was on his way. I then had to inform THEM, that I had cancelled the appointment, which they should have known. TERRIBLE customer service from the call center, and they WILL LIE TO YOUR FACE (per se).

I should have checked reviews before engaging. I was given a service/arrival window & when dispatch called, I answered but connection was bad & they didn't call back. When I called them, I was told by both the dispatcher & her supervisor that I lost my spot & they couldn't guarantee the original service/arrival window. This was a waste of my time, I have to start over, but based on all the 1 star reviews, I'm glad I won't do business with them.

The Company is poor at communication with employees and Customers. They put in a new drainage line for my house which does not drain. NOW my kitchen cannot be used. The company has not even responded to my request to fix the problem they created.

Biggest rip off I’ve ever experienced. Should be ashamed of themselves. Even the tech called the company a rip off when I told him no way. Wanted to charge me $2000 to put in $500 water heater he went and got from Home Depot.

Roto Rooter offered to unclog my sewer line and provide a 6 month warranty. In addition, they offered a free camera scope inspection of the line. They unclogged the sewer and identified a problem in the line with the camera. After all this was done, I paid for the service and they gave me a receipt which states there is a 6 month warranty. Shortly thereafter, I called them to come re-cable the sewer and they said because there was a problem in the line the warranty was void. But they sold me the warranty knowing full well there was a problem and never said it was void because of the problem. They offer the 6 month warranty as a selling point but never disclose that if there is a problem in the line they will not honor the warranty.

We called for an emergency plumbing issue in our rental. We were quoted certain amount, however we saw higher charge on our card. We called the plumber to inquire about the amount being higher and he told us that he left the some solution to our tenant without notifying us and getting any approval. Now, for the service that was done, a few minutes after he left, the toilet backed up again. Our tenant called him directly since he left her the number and instructed her to do so if there is an issue, he came back, and called to notify us that he is back and that he cannot fix the issue because it’s a problem in the building.

Roto-Rooter was to come to my house as I had asked for a room by room, energy assessment and recommendations for how to cure the issue – the issue being at 73°. Home was still cold. They promised to come between 12 and five they did not someone showed up at 7:30 to give me a “quote for a new system“ which was absolutely not what I asked for. I remain in a house and continue to look for a provider that will actually do what they say they’re going to do in a timely fashion. ARS-RR is not to be trusted - I don’t even though if they provide the service that I asked for. I say this because when I called and asked about the service, the person who answered the phone had to put me on hold several times, and I continually said what I wanted the individual said that he would make a note of that, somewhere along the line either that never happened or it happened but nobody cared. I don’t even begin to know but I do know I will work with ARS again

Had Roto-Rooter out to unclog my 50 year old toilet a few times. After the toilet overflowed took their advice and replaced the toilet. Ordered one from Home Depot, and had Roto-Rooter installed it. Installation took a couple of hours, even replaced the flange. Have a Roto-Rooter supplied fan and a dehumidifier running upstairs in my bathroom right now. Overall I have been very happy with the quality and speed of the work.

I am happy with the service. They were quick to respond compared to another company I contacted. However they charged me almost twice as much for both parts and labor. For parts, later I found, I was charged double. It almost feels like rip off. As a provider they probably get it on discounted rate, yet they charged twice the price I could get myself online. If you are not in emergency, I would say contact a local plumber and save lots of money.

Hi. I’m a single mom and I had no idea about the leak coming out of the water tank. That’s what I told the plumber when I spoke to him and I’m sure he took advantage of that and the fact that I have no idea how that happened or how it will be fixed so he came and looked at it and told me to call my water company so I did and it was my responsibility to take care of it so I call back for him to come back and I had to pay 270 because he came to see what was the issue and when he came back he was asking me that it will cost you money to change the grinder pump.

A plumber came to the house last week to replace a water shut-off valve. Once he was in, he started asking me a lot of questions, like he didn't know what needed done. He had been instructed what to do by his service order. He was confusing me, so I asked that he call my son (the homeowner) with questions. He would not call my son and said "Just let me do my processes!" like he was a robot on a program. Then he turned away from me and wouldn't respond at all! He suddenly left the house, got in his van and left without saying a word to me. I called him and asked if he was done, or what? I even apologized, if I had offended him in any way! He stated he was going after parts and would be back.

They came to simply fix a clogged shower drain and I was charged $650!!! And I did not feel I could argue with the plumber alone in my home. I felt intimidated and taken advantage of. It’s a total scam. Run away!!

They came for water restoration and told me I have nothing to pay for. Later am being billed almost 10,000 dollars for stupid work they did. Please do not let these idiots in your property for any water clean up. Clean it yourself or find a small company to do it for you. They will take advantage of you. BEWARE OF THESE **.

Roto-Rooter was hired by my neighbor to fix their leaking water line on 10/27/23. In the process of fixing their water line the Roto-Rooter plumber hit my water line causing damage to the line and causing water to flood basement. I run a small business out of my basement so the water damaged my office and some inventory. Throughout the rest of that day I was assured by multiple people that Roto-Rooter would "make this right". About 4 hours later Roto-Rooter clean up company shows up to try and save what they could. They put some fans and some heaters in my basement to try and dry it out while taking some rugs that got soaked outside as well as my damaged inventory. After they got done they advised me they would show up the next day 10/28/23 at 2pm. Overnight on 10/27 my breaker kept tripping due to the amount of fans and heaters going in my basement.

I have made it my life's mission to alert as many people as possible NEVER use Roto Rooter. They are total scam artist they over charge and do not fix the problem. I have left complaints everywhere. That is how bad they are. They even have someone that responds to the complaints and acts like he wants to helps resolve things, just so others who see the complaint make it look like they care but after he left his info I reached out to explain how badly I was treated and he never even replied. If I could leave less than one star I ABSOLUTELY would. They ripped me off and over charged me 3 times what I ended up paying another company the next day to actually fix the problem.

Plumber came to check where the pipe broke in my basement and found it. I asked him to tell my insurance co where the break was inside my basement, he even took a picture but instead started to tell them that the whole pipe underground needed to be replaced and confused the agent. So instead of stating the inside problem they were out to get as much money as possible and quoted me 11,500.00 for work that did not need to be done. He said in the future it may. So now the insurance is giving me a hard time because they are unsure what the problem is. If you don't want to get screwed Don't Call Them!

MIke from Roto Rooter came at 12:00 noon, replace my hot water tank within 3 hrs. He's was very professional and knowledgeable and knew his job very well. I would recommend MIke to anyone needing a professional plumber. This was on Sunday 10/22/23. Thanks Edward **

I needed plumbing service to clean out my washing machine drain..When they arrived they looked at the drain and ran the auger through to clean out and then ran the hot water through the kitchen sink for about 10 minutes because everything was connected...Then the guy was in his truck for over 30 minutes and charged $457.00 labor charge and did sell me some enzyme cleaner for $81.00.. Wow that's a little much for a quick service!! They did apply a $75.00 off coupon from their website...Still not much of a value! Just left with a feeling of being ripped off! Oh well. I will check reviews closer next time as there are not a lot of satisfied customers on here..

They say they have a 6 month warranty for their roto-rooting service - and my kitchen sink was clogged up in June, then again in October. They charged me full price for both visits, despite this "6 month guarantee". I called their dispatch who said they would email the branch directly and to expect a call back - 5 times. Never once got a call back. I called my local branch directly 3 times, and never got a call back. I suppose they got my money, and I'm a sucker. 2 stars instead of 1, because at least the technicians are polite while they take my money.

This all started from water damage in my basement. Water backed up into my showers in my bathrooms. The plumbers came out to assess the problem. It was resolved at that time. Now here is where the issues started. The supervisor came out to my house to ensure the work was be completed which I appreciated. At that time the supervisor stated that I had water damage to my basement from the overflow of water from my bathrooms. He stated that it would be covered through my insurance if I had coverage, which I did. The process was started. Initially, my insurance company called me and stated that the water damage wasn’t covered. I contacted a representative name Bri to get on a payment plan via voicemail. Well, two weeks later I received a call from my insurance company stating that I actually did have coverage and a claim check would be issued out.

Way Overpriced. Run! They charged $754 to unclog a drain. I have always used Roto Rooter in the past and had great results. Naturally I called them and I did not think to ask what they are charging because they were always reasonable... but not anymore! Thomas and Galbraith would have done it for $100. RIP OFF SCAMMERS!

My tenant called their service for water mitigation services, they went there and called me saying that there were mold and things were terrible. And they tricked me to repair ASAP and asked me for authorize my tenants to sign on the document. I followed their recommendations. They did 3 hours of work, and said the work was done!!! The bill came back at $6900. What on earth in the world would charge people that much within 3 hours' work? Trying to fight my way and avoid this company at all cost. They are the worst people in the world, they are basically robbing people.

Very Unprofessional. Placed a toilet back over feces coming out the sides. I asked for him to take the toilet off before bolting which he did not have the proper screws to hold the toilet down. Had to get second plumber to get the right supplies. Brian from Roto-Rooter watched me clean the crap off the floor. Walked thought the house with with feces on his shoes and no drop cloth down Also told me no one watches me to see what is under the toilet. I find that extremely unsanitary and a health problem.

Found this company online even with low review rate in Consumer Affairs with 1 star, and Google review only 3.5, but pick it by urgent, consequently. They did Terrible jobs for our plumbing, even make case job worse and cost more money. We remember this corp and never use it again.

Updated on 10/5/2023: I would like to retract a statement about the vent being stolen. The vent was not stolen. It was taken off by the rotor rooter tech. I later found it but still gas fumes could have gotten into my house with not having a vent for a few days.

We had a leak coming from a 2nd floor bathroom and as it was a weekend called Roto-Rooter out to fix it. While the Roto-Rooter guy was there, he said a second toilet cistern was not optimal and that he would fix it. It cost over $1,250 to fix both toilets. He repaired a wax ring on one toilet and put some new parts into the cistern on the other toilet. The guy was there for maybe 2 hours total. Parts were $100, so Roto-Rooter made a cool $575 per hour. I feel totally taken advantage of and I have called three times to complain about the unreasonably high charges to fix 2 toilets in the same property. No one has called me back.

I recently had the unfortunate experience of dealing with Roto-Rooters (Livermore, CA) and I cannot express how disappointed and outraged I am with their services. My nightmare began when I had a plumbing emergency at my home. Desperate for immediate assistance, I contacted Roto-Rooters (Livermore, CA) expecting a trustworthy and reliable service to help resolve my issue. Little did I know that I was walking right into their trap. Roto-Rooters (Livermore, CA) exploited my emergency, convinced me to sign contract documents in their favor, tricked me into paying an outrageous sum, and left me with subpar workmanship. It's disgraceful how they take advantage of people in need.

Completed the form online with my next day preferred time frame 6/8pm. I get called and texted and upon answering at 9pm the lady says, "I’ve calling and texting you!" Um okay who are you? Rude as heck. "Do you want someone out there tonight or not?!" I tell the lady I specifically listed my needs on your online forum with my window time. It’s 9pm, no, I don’t need someone here tonight. She Sets my time for 6-8pm next day and wants to hang up. I said well I would like to ask a few questions first to know I’ve called the right company to handle the issue I’m having and explain it first. She continues with an attitude like I’ve somehow Inconvenienced her! I say this is not a pleasant conversation and proceed to leave it as is with an appt 6-8pm.

I strongly advise against using this company. This morning, I contacted their service, which advertised a free estimate on their website. However, upon the arrival of their representative, he made no effort to inspect anything. Instead, he quickly presented a document for me to sign, indicating a staggering $180 charge for the estimate. Following this, he casually examined my faucet and promptly handed me another document, expecting me to agree to a repair cost of approximately $800, plus tax. This experience was not only ridiculous but also quite unsettling. I promptly declined their offer and sought the services of another contractor who agreed to perform the repair for just $250. I strongly recommend avoiding this company. Do not be swayed by the reviews on their website, as they appear to be misleading. In reality, their reputation is far from satisfactory, with only a 1.6 rating on other reputable public review platforms.

I will admit they did a lot of work, but there was NO communication as to when the work would be performed and completed. I have had a pile of junk sitting on my sidewalk for a week and have called five times asking when the final inspection would be performed. I think that's ridiculous for the amount I've paid. I'll call a competitor next time.

I lost a untethered auger drain line 23 foot down the seer vent pipe a year ago and this summer I tried again with another auger drain line to retrieve it to no avail. I checked all my cleanouts and then studied the pipes and banged around and did what I could, after careful thought before cutting into any pipes I thought I would just call professionals. A young man and a trainee showed up and was very polite and talkative… I showed them everything and told the story and showed them the main clean out and the person wiggled the pipes as I had already done many times and he said he didn’t hear anything so he thinks he needs to call in the guy with the camera line and since I’m a first time customer it will only cost me 350 instead of 550.

After a small water restoration job, Roto-Rooter tried to bill my insurance despite me saying that it would be out of pocket. When I saw what they were trying to bill, I noticed that there were fraudulent charges for work that was never completed (or even mentioned), the area they said they worked on was more than double the size of the room they even worked on, and the equipment charge list was longer than the equipment put in their own proof of work pictures. The accounts department acknowledged this and said they would send me a revised invoice, which never came.

DO NOT USE ROTO ROOTER – if you can help it. Our toilet was bubbling and backing up as well as the shower downstairs. It was a Sunday, so without knowing better roto rooter was the only one who could come out same day. We have a weird house, so they had to remove the toilet and snake the drain below it. He mentioned that his snake broke off in the drain and we assumed that he removed it as he did not say anything else about it. He couldn't clear the clog, so they had a second guy come out with a camera. The second guy put the camera down the drain and basically said we needed to excavate our yard to remove the clog and then add drainage and it was going to be very expensive. I should also mention he said he was not a plumber, but an estimator. Which did not make me feel good about this.

One definition to consider: "Contractor fraud refers to illegal business practices committed by individual contractors or contracting firms hired to renovate, repair, or (re)build residential properties. Contractor fraud encompasses a range of issues, from shoddy work and using substandard materials to escalating project costs and over-billing. A victim of contractor fraud is often pressured into paying for the work through threats and intimidation."

I have a water heater with a pilot light that won't light and Roto Rooter did not provide honest or complete information when scheduling a technician to come out. When the technician was onsite he was disrespectful to my wife and he had stated the minimum charge to attempt to re-light the pilot was $440.00 without tax which would be over $500.00 with tax. This should have been shared with me when I asked about minimum charges when the service call was scheduled. I think this was a huge waste of my time and the time of the technician since the information provided when scheduling the call was of poor quality. Between that and the way my wife was treated by the onsite technician I would strongly recommend finding a company that provides a better quality of service. I am sure there must be a company out there that is more trustworthy.

A year ago I had blockage in my washing machine drain and then my kitchen sink. Roto Rooter came out, put in two cleanout drains, checked all lines for blockage and cleaned out with various water jets and metal grinders. Charged $11,000 for the work and said that to replace the drain line between the kitchen and garage, they would have to tear out the kitchen cabinets, stove, refrigerator, jackhammer the floor, put in a PVC line for $15,000 and I would have to replace the cabinets, flooring, etc myself.

Charged 900 dollars for labor to replace two shutoff valves and snake one toilet. Two hours. 450 per hour? Really? Contacted them to make complaint and have the bill explained. No responses. Recommended by Angie.com. Done with them as well

I am Disappointed with Roto-Rooter's Exorbitant Charges and Inconsistent Service. I recently had an unfortunate experience with Roto-Rooter when I hired them to clear out some clogged pipes in my kitchen and laundry room. To my dismay, they charged me a whopping $481.00 for just half an hour of work - they only had to clear the pipe in the kitchen. This exorbitant amount left me feeling taken advantage of and dissatisfied with their service.

We called RR on a Sunday night due to a sudden leak coming from our upstairs bathroom and exiting from our downstairs dining room ceiling. They scheduled a Monday morning appointment and, when they arrived, did no testing (running water from each bathroom source - shower, sink, toilet) to determine the origin of the leak. They instead saw moisture around our toilet and immediately said it was a faulty wax ring. It took them two weeks to remediate the subfloor in the bathroom, the ceiling in the dining room, and replace the wax ring. Communication during this time was spotty, incomplete, and sometimes incorrect (said they would show up and/or do something on a certain day then not do it). After two weeks passed, they finally finished on a Saturday. They charged us 6300.00+ for that work. That evening, I used the bathroom for the first time (toilet and sink).

When the washing machine in the kitchen would drain, water would back up into the sink of the kitchen. To remedy this, I hired Roto Rooter to snake the pipes and clear whatever was causing the backup. They attempted to use an auger to snake the laundry drain pipe and ended up drilling a hole with their snake THROUGH the 1.5" PVC pipe in the wall. Feeling they were not making "progress" there, they moved on to trying to snake through the kitchen sink pipes, where they were successful in clearing the apparent clog. Months later now, I walked into my office on July 4th and the carpet was wet near the wall that was shared with the laundry machine. I ripped up the dripping carpet and padding and removed the drywall that had since accumulated a fair amount of mold. Once the drywall was removed, I saw the hole in the pipe that was caused by the snake.

Contacted this hack of a company 3 times to fix the same problem for my parents. 1st time, their employee scammed my dad out of $600 (fortunately they recovered their losses). 2nd time (When we found out about the scam) they somewhat cleared out the main line just to get plugged up again 1 month later. Called them in the afternoon (1 pm) & was told they couldn't get anyone there til the next morning between 8 am-10 am. I get a call around 9:40 am telling me they're running late but they'll call me when they get a guy asap. It's going on 11:30 am still no call to tell me they're en route. I end up calling someone else & they (the other plumbing company) were there in 2 hrs. They tried to sell my parents something they didn't need which I'm glad they didn't fall for.

My fault for not seeking other options. Although their project manager arrived at our home quickly to inspect the damage (we lost power for 48 hours and the back-up hydraulic sump pump failed), subsequent support to minimize damage to our home and contents was far from the professional service these guys advertise. Two dehumidifier units delivered but only one power cable, so one unit has sat in our basement for 4 days without operating one minute. Rather than two clean-up guys being at our home each day we had one for 2 hours, then a 2-day pause for the weekend, no-show Monday, and then the "early arrival" today - Tuesday - arrived at 10:40a. So they started removing the soaked carpet padding 5 days after the flooding event, way too long to minimize damage IMO. No inspection of the walls for damage despite being promised 4 days ago.

Partly all my fault for not looking around but Roto-Rooter charged me a nice chunk just to snake my clean out... didn't even fix my adapter or replace my cap. Literally could have got my own snake or got a mom-and-pop place to do it for 300 less... and that was WITH a veterans discount. Trust me people... take your time to look around... I found at least 3 other places that would have charged me way less if I would have taken the time to look before freaking out and hiring my 1st choice.

We were extremely dissatisfied with the horrible service provided at our house by the Roto Rooter, service technician and later the response by their management. The service technician provided no warning or caution to us about using water in the floor above where he was working. This contributed to the flooding of the first floor of our house with about a half inch of water throughout. As this occurred, the technician did nothing to mitigate the flooding. When the management was contacted and they accepted the lies of their technician, which were obviously self serving.

We had a clogged toilet and a clogged garbage disposal/kitchen sink. Called and had Roto Rooter come out. Before looking at anything, he quoted me $739.00. One charge was to snake the drain and one charge to unclog the sink. I said "I will need to speak with my husband because we do have a home warranty and we probably need to go through them". The plumber said-"I will give you a $100 discount". I agreed to him doing the work. He snaked the toilet and it cleared. He said that there was a 6 month warranty on it. He next went to look at the sink. He brought in different pieces of machinery.

Hired Roto-Rooter for flooding in the basement. By the time they got to me I had cleaned up all of the water with a shop vac and carpet cleaner. The told me it would be between 3-6 thousand if I file an insurance claim. I agreed thinking they were actually going to do something. They threw a few dehumidifiers and fans in my basement, tore off a few baseboards and cut out part of my carpet padding. That is it. I received a bill for $3000 for about less than 40 minutes of work. The bill said 4 hours of work and has everything broken down. Including a $255 charge for disposing an 8 by 10 piece of carpet padding…. I’m sorry I think not…. That could have easily went in my own trash can. This is one of the many ridiculous charges.

Jarrelt ** came to unclog my toilet but the toilet was old and I got a new one install. He was very friendly and explain everything clearly and I'm very happy with my new toilet. He clean up everything nicely. He was very polite. Great service.

We had Roto-Rooter out 6/30/23 to replace our main sewer line. While excavating they hit our main water line in. They did replace it by running a new line in, but left the old line, uncapped, open on both ends. With flash floods recently this allowed mud water to pour into our basement. Thanks for giving groundwater easy access to my home. Complete negligence. They literally cause the kind damage that I proactively hired them to prevent.

I have mixed experience about the service of this company:

I requested for 2 toilet installations, sink and bath unclogging and garbage disposal. We agree on the price. He does the unclogging on the 1st day and returns on the second and does the garbage disposal. He then claims he can’t do the toilet installation because it will damage the foundation. When he consults his colleagues they advise him to continue but he sticks to his story. So I therefore don’t get the benefit to complete the work with the agreed price and have to now call another company. This is result in a few hundred dollars of extra cost. The manager doesn’t have the decency to even call and discuss the issue. Would not recommend this company to anyone. They are probably using their past accomplishments to fool new customers.

I had septic water backed up in my basement and toilet. I called Roto rooter and the technician asked if the septic was pumped recently, which it was last year ( it should be done every 2 years). He told me it would cost $600 to remove the toilet and use the snake to clean out the pipes. I had a $50 off coupon too, but was charged $900 in the end. Turned out the septic filter was blocked and caused this whole ordeal.

In attempting to dry out the flood they ruined a carpet. They are trying to charge me $6500 for the “service”. I am attempting to get a refund or I may file a lawsuit. Sales representative had suggested that I send the bill to my insurance company. I declined this bogus advice. As of today July 1, 2023 I have a repaired clogged pipe but a $6500 bill, a ruined carpet and several pieces a furniture that have been moved to the wrong locations.

I Trusted RR to perform topnotch services. I called them to unclog a drain in my home. They ran a camera and told us we had Rocks in the main line to the septic. After tearing up a small slap of concrete and they dug a 8' hole only to find out there is no break or rocks. So then they told us it was a grade issue! Cut the main pipe about a 6’ section. $23,000.00 later.

I had a small leak in my water heater. Called Roto-Rooter to come out. They shut the hot water heater off. I listened to their spiel on how I needed a new water heater and that they needed to get my eqipment up-to-code because it wasn't. They were going to add a pan and a drain so that if I have a leak the water would drain out of the garage instead of into the house. They kept insisting I had mold and kept trying to push me to contact a water damage control service the partner with. And kept stating the fact that my insurance would cover this. There wasn't much water, but a small puddle, and it wasn't going into the house.

We had used Roto-Rooter in the past for a fairly large project and had been satisfied with their work until today. The tech was very nice and arrived promptly but their prices are ridiculous. We were quoted $773 to snake a drain and we had two clogs. With the "discount" we were offered it came to $1,314.10. We will never be using this company again for future work. Extremely dissatisfied with this company.

I had a leak from my upstairs bathroom into my living room in Memorial Day weekend. I was working the whole weekend. So this was an emergency and I call this nationally recognized name to help. They basically tell me it’s going to be $3k or $6k depending on how much they need to do. So then I feel better about it when they tell me $3k. I’ve had other plumbers come by and tell me this work should have been around $350. So now I’ve paid $3k and there is still a leak! A week later there is water again in my living room. I call them back and after waiting over 24h and multiple calls finally a different plumber comes by. He tells me the problem is something else- that there is a tub liner issue and the overflow drain.

Had sewage water clog issue in my house and used Roto Rooter for plumbing and drying the house. Before starting the work they communicated that this work will be covered by insurance and Roto-Rooter claims team will take care of it. They completed the work and started checking with insurance and insurance are not ready to pay (Roto-Rooter is charging more 19500 for water mitigation) the price Roto-Rooter is asking for. Later after 1 month they involved me and asking me to pay additional amount which insurance is not paying for. Initially, they communicated that they will work insurance to get this approved and now they are calling me to pay that additional amount.

Called and got a tech out within the hour, he looked at my issue which was a slow running main drain - about an 15 minutes with a snake worth of time - and quoted me $442. His excuse for this pure and simple rip-off was "that's what the hourly charge is". I got it done for less than $200 by the other RR company - they didn't try to ** me like the Roto-Rooter tech. Unless you like being ripped off stay far far away from this company.

I called Roto-Rooter to clear my clogged tub. I had it done a few years ago and it was corrected at a cost of under 100.00. I waited four hours for a technician to come. He looked at it and gave me a price of $605.00. I said, "That is totally ridiculous" and I told him I had it done before for under a 100.00. He said maybe because of new management or corporate. Then he said the best he could do was 500.00. This is a scam and a letter will be sent to the Better Business Bureau.

Having used Roto-Rooter many times over many years, I trusted them to repair a problem with an over-flowing washing machine drain. In the process of fixing the problem, the service man broke a pipe at the joint under a concrete floor, causing water to come up under the floor. After days and days of circular calls, Roto-Rooter refused to send a decision-making manager to our home to examine the problem. Further, an "excavation manager" at the company, sight unseen, referred to our "old and deteriorating" cast iron pipes. I am in possession of the broken pipes, which are not at all deteriorating. Roto-Rooter refuses to correct its mistake at no cost to me. As a result, I am having to sue the company in magistrate court simply to have the problem fixed.

I bought an old house in Apex. The home inspection report warns hot water scalding. I’m a little worried about something goes wrong. When I called them, the operator said no repair no charge. When their technician comes, I showed them home inspection report and ask them check whether the system has hidden problem. They just turn the temperature down and charge me 126.56 for turning it down. I checked with the operator why they charge me since there is no repair. Nothing goes wrong. They said once their technician touches the unit, I have to pay. Be careful about their operator and double check with them about their definition for repair.

When I turned on the faucets and/or flush the toilet I kept hearing vibrating/knocking sounds. There were no leaks. I called within normal business hours. The plumber arrived within 1 hour. He said I needed to replace the pressure reducing valve. I asked for an estimate but he said we don't do that. He looked at a list and quoted $516 for the repair. After less than 30 minutes the job was done and I ended paying $516 (labor) plus $330.18 (parts)...totalling $846.18 to replace a PRV in a townhouse. The vibrating issue seems to be resolved for now. However, it's way too expensive!!!

Called Roto-Rooter due to flooding in my basement. Water mitigation team came out the assess and repair the damage. The technician stated that there was a sump pump malfunction and that he can fixed the issue. A week later the same issue arose and Roto-Rooter was contacted again. They stated that I would have to pay additional money to have someone assess what was already deemed repaired. They have been giving me runaround ever since. Complete insurance fraud on their end.

Had water leak under faucet to toilet. Plumber came w/ in 90 min, took 5 min to figure out issue, told me could fix, quoted price of over $400, then started work. 30 min to fix. Over $400 to replace a toilet faucet in 30 min?!?. Crazy ripoff!!! Super polite, insanely over priced. My recommendation - find a different plumbing service, last time I will work with these thieves.

When having a problem with a tech or job that they have done for you. Please don't hesitate to reach out as they will definitely work with you to resolve this issue to your satisfaction on being fair.

About a month ago our main sewer line backed up into our basement. One of Roto-Rooter Water Restoration persons came out and asked us if we wanted to use their service. We originally said no. The representative ensured us our homeowner's insurance would cover the cost. The rep. estimated it would be between $5 to $8 thousand. We said ok do it. Several days later three Roto-Rooter guys came out and took up a portion of the carpet, some drywall, and paneling. Took them at tops 3 hrs. After that 12 fans were set up all running into a junction box which they plugged into our dryer outlet. After we had another company replace our main sewer line. We were able to do laundry again. We hadn't been able to do laundry for at least w week. We are a family of four, so we had a lot of laundry. To use our dryer we had to unplug their fans.

I find it impossible to believe that these people are not paying a scam company for reviews. There is no possible way they have a legitimate 4.8 stars. Beware. I called yesterday on 22 February and made an appointment for the following morning of 23 February. This was to be at 0900. As the time neared, I called to verify. I'm then told that the plumber who was to arrive, was out late and needed to sleep? They Said he'd now arrive at 2pm. Well, 2pm came & went. I called. Then they said it's now 4 to 6 pm. Again, no call, no show. I call again, it's now 8pm. Again, nothing but excuses. Then, the plumber calls, not the dispatch and says I'm 1 hour away. Guess what? No show. It's now 9pm. I call again, I'm told the tech or plumber will call me right back. Think they called? Nope. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate **.. decide they're too big to mess with. They picked the wrong guy.

This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. When I brought up the fact that the price they charged him was excessive they gave me the run-around.

Livermore, CA location.. Dealing with them has been the worst experience of my life. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. I called Roto Rooter and they had someone come out to assess the damage. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY.

We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service!

Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services.

Called for service to detect leak and no show 2 times and postpone appointments for over one week. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again.

Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Was told someone would call me when they were on the way. No call, they never showed up. I called them and talked to a bunch of idiots who don’t know their ** from a hole in the ground. Avoid Roto Rooter at all costs.

I phoned Roto Rooter about a backing up drain in my house. I told them I would be out of town but if they could call my son to make an appointment. They made the appointment with him for New Year's Eve between 10 and 11 am which was the earliest they told him they could do. They called him several times to say they were running late. He waited all day. They finally showed up at 7:30 pm. Wow. The guy looked at the main line which is easy access in the basement. No crawling under the house. Didn't open it or do anything. He told my son it would be 500 to clear drain. My son had him call me to talk about this. The guy started the song and dance that he would have to camera etc. etc. 500 bucks. I told him to just leave.

We call Roto-Rooter and the technician, Jeff E, came to our home supposedly to fix a gas leak that was occurring in the living room fireplace. He took the whole chimney apart and removed screws and put all the stuff aside. To finally say that he was unable to fix the leak and had no idea how to do it. He left the house leaving all that mess for which we had to contract with another company to fix the leak and put all the parts of the chimney back in place. All the mess that the technician Jeff made in our house cost us dearly because we had to pay double to fix the ineptitude he did.

My sewer line had an overflow back in late October. My family woke up to waste and waste water in our basement. We are new to our town and house and Roto-Rooter appeared in our Google search. They came a few hours later. We learned that we needed our sewer line cleaned out and our trap replaced and that they would also disinfect our basement and remove damaged carpeting and sheetrock. The employee who came, Matt, asked for my home insurance policy. I should have known better but he requested it via email, and I gave it to him. Matt stated that I had an excellent home insurance policy and that Home Insurance would cover the cost of repair and replacement of damaged materials as well as floor replaced and wall restoration.

Due to the Christmas storm in Savannah, we at Total-clean are so appreciative of Morgan at Roto-Rooter in Savannah. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with.

What a disappointment this company is. Dec 24 woke up to blocked kitchen sink drain. Called local plumber that could not clear and then was referred to Roto-Rooter. Roto-Rooter came by and made half the effort to clear the clogged drain, then gave up and still charged me $230. Thanks for nothing RR. 1st plumber: NO CHARGE (due to inability to clear the drain.) Terrible service.

I called them as a result of a leaking shower valve. I had to call them a second time for the representative did not make record that I needed assistance. Their paperwork states they work with insurance, but they don't. They performed work without consulting with my insurance and the excess wasn't covered. They also charged me for visits not rendered. I inquired twice about the overcharge and no one responded. However, they charged me. The plumber informed me it would be a 2 person job to install my plumbing fixtures and $2,800. When the plumber arrived, they did not know how to install the fixture. I had to look for another plumber. I found an experienced one, who spent 6 hours installing and cost $1,900. I have now sought legal assistance to have Roto Rooter respond to the overcharges. Ask your insurance company on recommendations and beware of Roto Rooter.

Don't ever go to them. They overcharge for everything and one of the reasons is they increase their prices, because they get commissions for the services they provide. They installed a water heater for more than $5000 where you can easily get if done for $2500-3500. The manager is the worst. Bad customer service and unprofessional. I tried to come up with an agreement and he was just a complete A…. I wish they could be more honest with the services they provide.

Called the company to come out for a basic drain cleaning due to a clog in the basement toilet. The technician came out later that day to perform the service, and after being made aware of the floor drain by the HVAC, did not end up capping it to avoid potential backup during the clog cleaning process. This resulted in part of the clog backing up into my basement and the floor around my washer, HVAC, and water softener. After making the tech aware and asking if he would be cleaning up his mess that was easily avoidable, it was done half way, only cleaning what was visible on the ground rather than under the washer or water softener.

Beware: read reviews before using this company! Called due to toilet problem, thinking sewer line needed clean out. Tech arrived, checked both bathrooms and determined he could just snake out one of the toilets. He used a manual snake auger, found in the average homeowner's garage and was done in 10 minutes or less. I find the charge of $350 for this service to be exorbitant and I consider it price gouging. Never again! Use your local plumber!

Beware of price gouging. They hire convicted felons. Worst company I have ever worked for. Went to bed with a guilty conscience every night. Always do your research and ask your insurance provider who they recommend if you are ever in need of water mitigation.

All I will say is be very careful when agreeing to a price that is quoted BEFORE the job is done. What I thought was going to be a complex multi-issue problem turned out to be a very easy and quick fix. Although I was happy with the service and the friendly, polite manner of the technician, the (supposedly discounted) price was absolutely outrageous for the work that was done. When I questioned it, I was told that it was a flat rate. If I had paid $250 an hour, it STILL would have been cheaper than what I was charged. Be warned!!!

I used the service to unclog a drain that took about 30 min. I could not believe when they charged me $500 to unclog a drain. My local plumber previously charged me for the same job $80. Never ever again, always go with your local plumber!

I called Roto-Rooter as my sump pump pipe was disconnected and my husband was busy working. I asked them their hourly rate and was told they don’t have it but I have to pay $99 for a tech to come out to give me an estimate. (Liar, as the tech wrote up an hourly rate of $472 labor on the estimate.) It was the only company I could find for the same day service and I thought it was a simple job (the in-line check valve was broken), any plumber can do in a few minutes. The tech Scott showed up on time but he had no knowledge of what was going on. I knew it as he commented our professionally installed Radon mitigation system was installed incorrectly and that he would have to take apart the whole sump pump and it would be 2-3 hours of work at $472 per hour.