Roto-Rooter Reviews

I had an insurance clam and was notified through email that the insurance company was only going to pay an amount that was less than Roto Rooter quoted for the service. The insurance company found no reason to use a piece of equipment, and sent a check for the lesser amount. I paid the full amount because of a demand letter that I received.

BEWARE...they will rip you off. I needed an outdoor house faucet replaced that cracked. The tech opened my den wall inside the house unnecessary to replace a pipe. Replaced the outside faucet with the lowest quality faucet available to use. Then billed me over $700 for work that should have been no more than half that. A TOTAL RIPOFF!!!! I called the company about it. Spoke with a manager who told me he would see what he could do and get back with me. He never did. STAY AWAY FROM ROTO-ROOTER. You've been warned.

I want to first say the technician Karl was great, but the estimate was ridiculous. When all is said and done, parts aside, this company is charging $355 per hour for plumbing services?!?! Are you insane? Keep in mind, none of my plumbing issues were urgent.

My name is Penny. Rotor Rooter was supposed to send a technician to my home Sunday night, February 1, 2026 and no one came. Then Roto Rooter was supposed to send a technician to my home Monday, February 2, 2026, at 2 pm in the afternoon, no one ever came. Finally on February 2, 2026, at 7 pm a technician name George ** showed up at my home and unclogged my sewer drain. Mr. George ** is an excellent worker and wonderful employee for Roto Rooter. He is great person and he is a knowledgeable and respectful young man and I will be requested his services personally if I have any plumbing issues at my home and I will be recommending him to friends and family members.

Find a local plumber. The explanation I got from a manager for the $1200 labor fee (1 hour) is that the person did 2 jobs involving the faucet replacement. They charge by the job - not the hour. I’m certain they will find another “job” in the process so they can double your fee.

Admittedly, this experience occurred January 24 - 25, 2026 during very cold weather on a weekend, so I am sure there were numerous "emergency calls". I called Roto Router at 2:35PM on Saturday, January 24, 2026 to schedule an Emergency Repair for a burst water line [I did already shut off the water to the entire house]. I was given an initial appointment window from 2:39PM - 6:39PM on Saturday, January 24, 2026. I got a call at 6:39PM on January 24, 2026 saying that Roto Router would not make it to my house tonight, but would be there at 8:00AM the next morning, Sunday, January 25, 2026.

I was well pleased with Dakot. He did and explained everything that he was going to do and I was well pleased with his work. He did a great and quick job. I know it was freezing but he stay at it until I got my water back on. Make sure he gets this review. He is a wonderful young fella. 😘

We do not recommend the Rochester Roto-Rooter office unless you like poor customer service and being price gouged! The day we had a leak and called for service, I had just undergone surgery and was dealing with a life-threatening health issue. After the service, we did not initially receive any paperwork or clear billing information. After calling to request they email the invoice on December 19, my husband and I began receiving multiple emails and phone messages that were harassing and threatening from Amanda less than 30 days from the date of service!

I had service done for toilet clog on 11/21/25. I paid $ 225.00 for service. The same problem happened in 2 months today 1/20/25. I called them to take care. The company wanted me to pay another $ 200 plus. They are a rip off company. The company. The company do not want to give any discount. The original Bill given to me on 11/21/25 do not even have a serial No. I will never call them for future service nor I will recommend my friends or families.

I do not ever recommend using this company. I waited seven hours, they get here and tell me it’s $585 to remove the P-trap and snake the line for 6 inches. The main line was draining free, no backup anywhere. It was just the P-trap had something in it. We needed to remove it and clear out the P-trap. They wanted to do a whole snake to drain the whole line and I says it doesn’t need to be snake the whole line, you’re going maybe 6 inches into from the P-trap. Never ever again will I ever, ever, ever call this company horrible

Rip Off. 20 minutes to change the water value on a certain pipe that was faulty. At first Alex wanted to charge 700 then I said, "Can you go lower? That is a lot of money to charge me just to replace a water valve." Then he said, "Ok. What should I charge then." He said 450 and I said, "How about 250" and he said, "No. 450." It was late and my pipe was leaking so I said OK. Alex knew I was in a bind. Talk a about price gouging and taking advantage of someone's bad situation. That's okay Alex. I hope you are proud of yourself but I believe in karma!!!!

I would never ever recommend this company. A year ago in December, we called out Roto-Rooter to come investigate a leak that we had. We had already called out a plumber with a camera to ascertain the problem and needed a second confirmatory opinion - when I called them out, we advised them that we had already had an opinion.

If your issue is more than the run-of-the-mill drippy faucet or clogged sink drain, don't call Roto Rooter. They don't want the hard jobs. They'll tell you they are coming and then leave you sitting waiting for nothing. Amateur outfit.

Roto-Rooter was a complete waste of time and money. They came out three separate times for the same leaky sink, and I spent over $900 within a matter of weeks—yet the sink kept leaking. Each visit resulted in another bill, but no lasting fix. What’s worse is that they do not stand by their work. Instead of taking responsibility for a problem they failed to fix multiple times, they treated each return visit like a brand-new issue and charged accordingly. If you want to pay hundreds of dollars for repeat visits and unresolved problems, go ahead. Otherwise, do yourself a favor and hire literally anyone else.

STAY AWAY FROM THIS COMPANY. Had issues with our sewer line backing up for a while and had them put a few times to snake and clear the line. Was told multiple times it needed to be replaced because jetting wasn’t an option. Fast forward to the most recent time we had them out to snake and this guy tells me it needs to be jetted actually. I tell him what I was told before and he assures me that I can in fact be jetted. I said I want to hold off so I make sure I have the extra $700 the jetting will cost. He comes back out a week later WHILE I'M AT WORK and does it anyway. I am just sent an invoice. I did not approve of that work at all and then had a horrible experience trying to speak with anyone regarding the issue, none of them communicating to each other, and them threatening collections of I didn’t pay.

I needed to get a new water heater installed. Now I know how they afford all those nice vans. The guy comes over, very nice young man. He explained everything he was going to do in detail. He was going to install the new unit, change the earthquake brackets, change the attachments and hack the old one away. It was more detailed but that is the gist of it. I said, "Great, how much?" When he said $4900 I almost hit the floor. ARE YOU ** KIDDING ME??? You can buy a good unit for $500 so they are charging $4400 for a two hour (or less) job. This is why you always, always, ALWAYS get at least 3 or 4 quotes before you replace an expensive appliance in your home.

I recently hired Roto-Rooter to come out and replace the hot and cold water washing machine valves, they were rusted on. The Tech, Christopher was there approximately 20 minutes. We were charged $685!!!! We were out of town, so my daughter let them in and filled out the check. This amount was more than the new washing machine! That's highway robbery and I hope word gets out about this outrageous over charging of the public!

No idea why these people call themselves experts. They’re overpriced scammers who don’t know what they’re doing. Charged me 400 to ‘fix’ my toilet that would then run after flushing. I called them back à second time to fix the issue and one year later, I’m searching for a different plumber. $400. The guy was in my house for at most 10 minutes. Genuinely a joke.

Who knew that a backed-up drain would turn into a repair job costing thousands of dollars. We had a plumbing backup that resulted in water coming out around the base of the toilets on the main floor of our house and leaking around the pipes into the basement below. Called several plumbing companies and Roto-Rooter was the first to respond. We were caught off guard as not one, but two, Roto-Rooter employees showed up to deal with our issue. One was a service technician to deal with the clog, and the second one was a "Mitigation specialist" who would deal with the water damage, of which there was none visible other than damp insulation in the basement ceiling below one of the bathrooms.

DO NOT USE THIS COMPANY! They came out Sunday evening because we had a plumbing problem. The first guy couldn't unplug it so he called in the "manager" with the camera. Within 2 min we are told our main pipe has collapsed and will cost us $8000. Basically sale pitched to get us to sign the contract and we gave a post dated check for that Friday. Then Monday morning we decided to get a second opinion from 3 other plumbing companies at which no other cameras showed that our pipe has collapsed. All we had to do is the jetter and the line was cleared for $800!!!! If we just stayed with Roto we would be out $8000 and our front yard dug up 7 ft under! No apology. No nothing from roto! Stay away!!!!

Very worst company. Charge me first and did not able to perform job. Owner has no manners to talk and change his statement very quickly. They give you estimate on phone and don't know what is going on, where they are going and unable to perform their work. Owner needs more training how to follow the process. They trap you for money when they not able to perform one job. They offer you another options to get more money. This company is big cheater. Don't go for their services whatever they offer. This company is very expensive. Take all your money first before performing task and then offer you other option to adjust the amount they already used for failed to perform. Big Cheaterrr.

False advertisement. I called Rooter Rooter and they told me a 2 hour window, then called to come back the next day. This building I live in has 2 other families. I needed a main line sewer clean out immediately.

I called Roto Rooter to fix my water heater. They claimed to offer free estimates. I also needed two drains looked at so figured they could look at those while I was there. After the guy got there he looked for about 15 minutes at the water heater and told me it was $200 to assess the water heater. He also wanted to charge me $700 to clear my 2 drains, and $1200 to fix my water heater. Thankfully, I contacted a competitor and they gave me a truly free estimate which was half the price that roto rooter quoted and did both drains for $190. Do not use roto rooter, they are a scam!

This is an update of my previous review. After I wrote my comments about the work being done incorrectly, the area manager, Mr. Alex **, contacted me and promised to send another technician ASAP to install my water heater properly. The new technician came and reinstalled the water heater correctly. I'm glad to see that we still have people who care about their jobs and do the right things for the company they represent. Thank you!

I will never use this company again absolute worse experience I have ever had dealing with a company. They assume no responsibility for the work they do or the quotes that they give for repairs! Was quoted $700.00 for repair....they broke the trap on the sink then charged $588.00 plus parts to repair the trap they broke and another $350.00 to complete the original repair! Buyer Beware!!! This is the Massachusetts South of Boston Franchise!!~!

If I could give them no stars, I would. I do an emergency call and am given a 7:48-11:48pm window. I received a call at 11:33pm informing me that they would not be arriving and that i could reschedule for the morning. Keyword in my call was EMERGENCY!! The dispatcher Earl had the audacity to tell me that he was calling in advance t9 give me a heads up. How is 15 minutes before the closing of my scheduled time considered a heads up? And then proceeded to say the staff will remain at there locations for the remainder of the morning. Hence - not 24hrs like advertised. I had to spend more time calling a company that was actually 24hrs. Thanks Martinelli for professionalism and for saving the day.

Had issue with toilet & after the guys used their camera they showed me where tree root was going into the pipes, cast iron pipes had seen better days. Tim was very pleasant and easy to talk to and sit me up on a plan to get job going, Brian & George was awesome getting the job done very hard workers, always kept me informed with what they were doing, took time to answer my never ending questions, Brian came into basement afterwards and cleaned the floor and any mess they made, as well as outside mess also. Thank you guys for a job well done!

My name is Delber **. I live in Granite Falls, North Carolina. I had Roto-Rooter do some work for me about a week ago, was charged $2,400. My house is still leaking, a little bit of work that I didn't need done. I will not recommend them for anybody. They'll rip you off in a heartbeat, $1200 an hour, I was charged. He was here about 2 hours, a little over 2 hours, maybe I don't see how they're still in business doing people like this. I was at work and you ripped my wife off.

We called Roto Rooter for a clogged drain. We asked what the cost would be and were told the technician would give us a price before he did the work. He told us to unclog the drain it would be $350. We said, "Will this fix the problem?" He said yes. When we showed him the basement where the clogged line was. He said he had to snake it from the yard into the house. I tried explaining that a few years ago we had the same problem and our plumber snaked it from inside the house to outside that was 10 years ago.

Roto Rooter came out on Labor Day. The first September told me I had a broken sewage pipe, twenty feet in from my washer and dryer, and also my trap was gone twenty feet out from the main sewer line. They charge me seven hundred four dollars and ninety one cents to stick a camera which I never saw down the pipe and told me that that amount would come off with a full total of the repair. If I choose to go with them which I did, I ended up paying eight thousand dollars. Additional to that seven hundred and four dollars and ninety one cents? That never came off my balance.

Horrible service. they sent a technician to my home who didn't know what he'll he was doing. I had just a little water dripping from my bathtub faucet, thinking it would be a quick fix, oh how was I was wrong. The technician took apart the bathtub faucet banging for quite some time, I had to check on him numerous time asking was everything OK, he replied, "I'm good." I knew from then something wasn't right, then he called himself replacing a ring around the pipe, then I asked, "do you need to call your supervisor to help you because you're struggling to fix something so simple." To make a long story short I told him to leave with my bathtub unfinished with no running water, so now I'm on the hunt for a more professional plumbing service.

We had to call Roto-Rooter because of a septic back-up problem. Similar issue last spring was resolved competently by a seasoned tech. Not the case last week. The rookie tech arrived at 5:35 PM and seemed quite inexperienced. I asked, and he told me we were his 5th or 6th house that he's visited by himself. 3 months on the job - including 2 1/2 months training. Very nice young man, but he did not inspire confidence. He poked around a bit and did clear the clogged pipe but, as it was after 8PM, I didn't want him to remove the toilet from our master bath and use a camera there. We agreed that RR would send a tech to complete the job that I paid $650 for.

Absolutely the worst service I have ever received. The initial meet and greet went well but it went downhill after that. They started the mitigation and did not provide the information needed to replace the pipe. So they initial start was a waste of time and money. I had to use a different company to replace the pipe. The price for the “mitigation“ was paid by the insurance company. Over 14k for barely doing anything. Then I called them back to finish the mitigation work once the pipe was fixed and they charged double the price for less work. 23k for less work that was done for 14k.

Roto-Rooter Tech Henry M. Was very professional and explained everything and answered all questions. Only complaint might be tech who was originally scheduled to come kept getting delayed. But in the end, worked out well as tech Henry M was very professional and friendly and fixed my issue in a timely manner.

I made an appointment on November 24 for service on November 26. I received a call two hours before my tech was suppose to arrive. Customer service rep stated "they don't cover my area" tells me to call Charlotte office to make a appointment. I asked for supervisor. Jennifer states they made a mistake. She did nothing to try to correct the issue. She gives me a number to call to schedule a appointment in Charlotte 704 855 4230. I called A male answers phone. Unfriendly, poor customer service skills. Terrible experience.

We made an appointment to have a technician to inspect the drain in the atrium. The water goes down slow and it seems it's clogged. So, Mark, the technician arrived. Looked at the drain and said the only way to clear it is to use the hydrojet that costs $575 an hour. So, that's the ONLY way! Can't sneak it out! The $89 they advertise is useless! I wouldn't call them again!

I asked them to come fix 2 leaky faucets. They told my wife it needed access points, etc. Almost a 3000 dollar estimate to fix a gasket and seat. Another estimate...200 bucks. We live in a 100-year-old house. They should have known better. I'm just too weak to get the pipe to turn to remove the stem. I feel they tried to take advantage of a woman.

If I could give zero stars, I would. They ripped us off. Wish I looked into it more before calling them to unclog the sewerage line. Charged us $1100 and told us we needed a new sewerage costing $15,000 and we needed it done right away! We had a second opinion from AM BOTTE (amazing company). First Roto-Rooter charged us $600 over the normal sewerage unclogging! Second, absolutely nothing wrong with the pipes. Please don’t ever call Roto-Rooter. Dave was the tech from Roto-Rooter who just wanted to make a sale by pressuring us. Well, he walked off with taking an extra $600 of our money. Never again.

Roto Rooter came out to fix a water leak..After digging for awhile, they cut our power line to our house..They left us with no power to our house and no water line fixed..They then decided that they were not going to finish and refunded our money. Now, the crew lied and said my husband yelled and threatened them with a gun..Totally untrue and my husband was actually very nice to them because at the time, we thought Roto Rooter would come back with an electrician and fix the water and electric...We were wrong, they are refusing to do anything except return money. Now, we have had to hire a plumber and an electrician to fix the problems Roto Rooter cause..DO NOT USE THEM....THEY ARE TOTALLY UNRELIABLE AND LIE TO YOU TO GET OUT OF THEIR MESS THEY MAKE..

This review is based on the ridiculous and insulting responses to people's reviews on here. I recently had Roto-Rooter come out to our house in Bolingbrook and was very dissatisfied with the service and more importantly the $700+ bill for the minimum work they did! But your informal computer generated generic answers and then you still want people to send you all this additional information!! You have a system that I'm sure you can retrieve all our information based on the name and data we provided previously... Get a clue on how to treat your customers, otherwise somebody else will!!! Jim **

They told me they would be there between 8 & 9 AM but didn't show up till closer to 11. Then before looking at anything quoted me almost $500 to clear a bath tub drain. I then looked for another company found Burton and they did it for $99. This company is straight stealing your money. Do not use them. Call ANYONE else.

Invoice # ** dated 8-27-25 to Paul **. I wrote a review that basically said the technician that came to clean out my roots in a 4 inch main used a broken cutter with one blade. The before and after camera shots showed very little difference. His partner then quoted me a sleeve fix. I have had this exact same problem for over 15 years. So I called a competitor, he cut out the roots with a real blade and with his camera showed me the after. It was a whole lot better. After my review I got a call from Roto-Rooter, extremely nice, telling me that they would refund my $450 and to look at my next month's credit card statement for the refund. I have looked through the last 2 statements. No credit. Why?

What an absolute ripoff. For replacing the heat tape on a pipe, then finding a nail partially embedded in a pipe I was charged over $1,500. This is absolutely outrageous. I will NEVER call RotoRooter again.

Roto-Rooter took my bathtub and shower out before checking to see if my insurance company would pay for it. They did not. So I'm left with that large expense because Roto-Rooter got away with it in small claims court. Other bad action behavior by them. Do not hire them. You will regret it.

Horrible customer service. We will never use them again. Just be nice, Chad from Mason. I have never heard of people being so horrible to your customers. I can't believe you even have a job. You need to go.

I called them out to do a repair on the master bathroom toilet. It took them two days to figure out what was wrong. When they did they had to redo some plumbing to the septic system. In the process of doing that they removed an 1 1/2 line to my aerator system. This is a rental property, so I didn’t notice that it was removed for several months. It took me over a week and a half of constantly leaving messages for their office manager Todd to actually return my phone calls. Now they are denying removing the piping for my aerator when it was clearly there and working before they came and installed the new plumbing. Between the poor customer service and a technician that is clearly lying I will never use them again.

The service is prompt and technicians are friendly. They took 45 minutes to unclog a toilet using an auger and then they charged me $500.00. The services are significantly overpriced. Had I known the cost prior to them coming out, I would have found some else to do the job for a more reasonable cost. I was disappointed!

My fiance and I had issues with our plumbing at the end of April. We hired Roto Rooter to dig up the floors under our basement and replace the pipes that had been clogged. My fiance, Gabe, had decided to agree to a loan with Roto Rooter because it was going to be about $7000 for this job and they told us the loan was no interest, so we agreed to it. They started the job and in the middle of it when I was home the project manager, Brandon, told us that we should agree to add on a $3000 job that would clear out our sewage pipes. Brandon told me that my fiance already knew about it, and I should sign the paper so they could quickly get started on the work, he handed it to me and I signed, and after I signed, he explained this to my fiance who agreed to it.

I have to say, I’m extremely dissatisfied with Roto-Rooter Plumbing. We chose them because they advertised a “free estimate” on their website, but that claim is completely misleading. When their plumber arrived, we explained our issue, and right away he told us that just to even look into the problem, we’d have to pay a hefty service fee—anywhere from $300 to $500—just for them to diagnose it with a camera. By the time a supervisor got involved, we were looking at an outrageously high quote to actually fix anything.

UPDATED ON 02/24/2026: When I wrote this review, I was happy that the job was done. But a few days later the problem only got worse. Unfortunately, I had another job for which I paid them, and they never bothered to show up. They are just thieves.

Incompetent at best. Water leaks report and can’t fix report again says fixed still leaks. Totally incompetent and does not understand liability or due diligence. Worst people to ever have to deal with.

I used Roto-Rooter twice since May. Their prices are way overpriced, but being that I was strapped for time and inability to do certain things. I agree to have them do the job. The same tech was sent out twice so he knew my house well by now they received a third call by my husband to come out to unscrew the well water filter that the tech changed with our filter of the time before. Neither one of us could unscrew it so we thought if we called Roto-Rooter, they would do it for either comped or a nominal fee to come out. The only difference was this time my husband was home because he is not working anymore due to some serious disabilities. He has been dealing with. He was the one to make the phone call to explain what the issue was, which was very simple we needed the filter changed, and they were the one to do it last and we could not open it. That was it.

The plumber showed up for an estimate earlier and wanted to leave 2 after 2 minutes talking to my bf. When I had questions, he responded rudely and sarcastic as if I was dumb. I told him to respectfully and professionally to conduct business and he had a very hard time speaking with a friendly tone and words. He couldn’t finish the job because of hours and complained he wanted to go home, then be working and said he would be back at the appointment time but didn’t show up or call to let us know he was not going to be on time. We had to call the office. The price is too high and charging us for a new main line pipe of $9700 of repairs that are in doubt needed because this is a new house we just bought a month ago. Do not call this company!! Call completion and put them out of business!

Incomplete flushing toilets and a slow-draining shower needed immediate action. Within an hour of calling Roto-Rooter, I was visited by Jonathan. He conducted a snake of the clean-out to provide some drainage. It became obvious that there was a structural obstruction not due to waste products. Gus arrived with video equipment to examine the exit pipe from the house and down to the street curb city conduit. We watched on the monitor as the culprit made itself known: a cracked cast-iron pipe with clay partially blocking it.

Beware of extreme price gouging with Roto-Rooter. My parents are elderly and had a rental property that had a clogged sewer line. It was backing up in both apartments’ toilet and sink (2-family). We called in Roto Rooter and they sent a handful of techs, some tried, some were there 15 min and just gave up and said “I can’t help you”, very inconsistent. We called and complained, they sent a manager or sales rep out the next day and that’s when they completely bent them over a barrel. They quoted us $30,000 to descale and hydro pressure clean out 205’ feet of pipe, yes you read that correct $30,000!!! My parents signed the contract because they thought this was an honest company and had their tenants living in hotels so they could use the bathroom right before Christmas. I understand the term Buyer Beware, but man they really do take advantage of the elderly. Anyway, what they did didn’t work, we kept having to call them back.

Same out 4 time for the problem. Charge me 339 for a leaking faucet and it's worst than before. Call supervisor and he was very rude. Hung up on me. Called corporate and left 4 voicemails. No response. Jacksonville FL location.

Called Roto Rooter for an issue with sewer line cleanup. They didn't provide any estimate saying technician will check thoroughly and provide an estimate at home. Technician came and without looking at anything, just blurted out an expensive repair. He mentioned there will be camera to monitor any line block up. he didn't provide any explanation, and it was an effort to get any info regarding the issue out of him. Once work is done, he left saying camera guy will come later. It's been 3 days and still no camera guy, and calling their helpline just says they will call back. It used to be a good company, but not anymore.

Called Rotor-Rooter about replacing a garbage disposal replacement. They said there is no set price to do the work. Set up an appointment. The plumber showed up and he quoted $550. He said that is the set price but he can give me $75 off with a coupon. If it's a set price why didn't they say that on the phone instead of saying someone had to come out. The plumber asked what I could do and I told him $250, I have a fixed income. He said he'll call the boss and find out. Next thing he is driving away. Rude and poor business. Guess who won't be calling them for anything!

Called for $95 main drain clean out for a backed up drain. Ran snake twice and told that is all they could do for the special. Didn't even run through the correct clean out. Tried to up sell to a $5000 dollar job. Another company came in later that day and unclogged in 10 minutes.

Horrible experience with Roto-Rooter. DO NOT use them even if it’s an emergency. Dishonest upsell and worst experience of customer service. Stay away from field supervisor Dan **. They lied and gave false estimate of what will be covered and will Make you sign something else while promising something else.

THESE ARE BUSINESS OWNERS AND PEOPLE TRYING, don't just believe crappy reviews!!! I almost didn't use them because of the reviews, BUT they are big and safe and so I gave them a shot. They were fast, cheaper than the other quote. And by the way, if you're leaving a review, remember a lot of these guys and gals own their own business, it's not a faceless org.

Do not fall for the RotoRooter jingle or the initial response that they will give to you. We had multiple problems with the same issue and finally called SepticBlue to fix what RotoRooter had done to our septic tank and drain system. At one time, they left a giant hole in our backyard for a week because they dropped the lid to our tank into the tank.

This was a horrible experience and I agree will all of the 1 star reviews. The upsell tactics they use are unethical and disgusting. I called for a sewer backup and before I knew it I was told I had "major damage" to my sewer line and was quoted over $7k to repair. Water restoration crew billed insurance for over $7,000. They removed items that they were not supposed to and told me insurance would cover it all, they did not. Got a second opinion on the repair, I have a slight offset in my pipe that is not much of an issue. They were able to clear roots in the pipe that Roto-Rooter failed to do. I'm sure that only partially clearing the pipe was all part of the excavation upsell. They prey on your panic. I was not surprised to find out they are a commission based company. Getting ahold of and/or talking to anyone at the office is near useless. I can go on and on but please DO NOT use this company.

Worst company ever. Do not sign any agreement with them or you will end up being ripped off. They are not honest, their prices are excessive, the reps have predatory sales strategies. Once you sign the contract the nightmare starts, but they will deny any wrongdoing.

Do not use this company if you are middle class or poor. They take full advantage of you and defend their ridiculous prices by telling you they charge by the job not the hour. I had a slow draining sink in my kitchen, the plumber was here approximately 28 minutes and was charged about $500. I would have preferred to have paid a standard rate of $68 an hour. I’m sure the only people that give these people good reviews are those that are rich and money is no object.! I was supposed to be given a $75 rebate to be put back on my debit card… NEVER happened… Crooks!!!!

Avoid using this company for any plumbing needs you may have. They deceived me into purchasing a costly faucet to replace my old one then overpaid for the service. Since there wasn't another faucet that matched my sink when he was told to select the less expensive one, they bought a faucet that was over my budget and had me pay for it. Furthermore, I tried to settle this issue with management, but nobody returned my call or made an effort to make things right.

Casey ** was our technician and did very thorough job snaking out our kitchen drain. Very prompt and courteous. Called them and received same day service, first from field supervisor and then the technician.

My experience with Roto-Rooter is twofold. We had a soft clog situation in our house that caused some to come out of the overflow drain tube in the laundry room, which resulted in some splatter in the laundry room (sorry for the mental image). I called Roto Rooter and they were quick to come out. The first person that came out unclogged the house. He was kind and did the job that was needed (at a whopping $1,200.00, but I guess it had to be done). The second phase is where our issues began.

This company is horrid! Their work is atrocious. They price gouge. They prey on young homeowners and single women. They did a spot repair on our sewer line. They – not the complete repair they were supposed to complete. The cleanout pipe/cap was incorrectly installed at an 80-degree angle connection to the sewer line instead of at 90-degrees. The stone backfill was below the concrete patio line. The concrete needed to be removed for the repair resulted in uneven edges and cracks extending into the area not requiring work. They charged me $300 for the City Work Permit and Public Works inspection. I contacted the city. The costs of the permit issued to me and Public Works inspection was $150.

Had a big plumbing job, with roots in the pipes from the trees in our yard, we knew it was coming and had been babying our plumbing as well as we could for a year since we knew it was going to be a very expensive job, with the need for relining of pipes, etc. Dustin and Justin were amazing--they talked us through the work, kept us updated, and went above and beyond to help put the area of the yard they worked in back to rights.

Don't ever use this Roto Rooter. A simple clog opening job ballooned into an unnecessary $11,000 job (yes, 11 thousand $!!!!). I called a different plumber who opened it for $350. Unbelievable. Roto Rooter is in the business of fraud. They took $1100 for a simple clog job and provided a 6 month warranty. When I called the day after the clog didn't clear and sewage came up again they suggested the $11K job. In the meantime they also sent someone to offer unnecessary cleaning service for another $6,000 when it was clear that it wasn't necessary as hardly any water leaked.

When I first call them they ask me what was wrong with. I told them I have leak in restroom. Next day Manager for Roto Rooter came by fill up form. He said insurance company going pay for it. They didn’t fix my restroom, they took everything apart. I have no water and no shower. Hold on my wall. 2 month later they said Insurance can’t cover it. So here your Bills $ 18,000. Now I’m stuck with bills

A 2-star rating for Roto Rooter because of technician. He was professional, courteous & explained every detail to me. HOWEVER, Roto Rooter ripped me off for the 45 min repair I needed!! They are very expensive & overcharge for even small jobs. Needed a faucet replaced for my utility sink in laundry room. The broken one would not shut off even after turning knob completely off. So had to shut off water for entire house. Roto Rooter quoted $815.00 to REPLACE the faucet. It was a 45 min job and charged $815.00!!!! A total rip-off! Exuberant prices, insanely overpriced for their services. Roto Rooter- NEVER again!!!!

Quick, same day service; but overcharging was the downside. $250 for replacing water supply hose was outrageous! We called them because it was late in the afternoon; and it was sort of an emergency leak.

After sewage backed up into my basement the first person to call was a Roto-Rooter Water mitigation "expert." He read through my insurance policy and told me that my home insurance would cover his team's work. Long story short, they ripped out my basement, charged me more than $13,000 and my insurance didn't cover a penny. They ripped out stuff from my basement that was not even impacted by sewage water. They left a pile of excrement stained belongings in my backyard for me to dispose of. This is a scam company that should be prosecuted. Avoid.

I don't recommend these guys. They charge $500 to change a faucet's o-ring, and there is no warranty. I had to pay the technician $69 just for showing up. There is a $15 discount if you download their mobile app on your phone. I asked the technician for the discount from the non-service $69 fee. He said no. Called the customer rep. She said they waive it if they fixed the faucet but that was not on the agreement. I felt I've been scammed.

I called several companies, but none of them responded. Finally, I contacted Roto-Rooter, and the lady I spoke with was very friendly and knowledgeable. She sent Kobey out the same morning, and he fixed the drainage problem right away. I highly recommend their services.

Had a shower problem that only hot water come out. Called Roto Rooter in NYC, Ask what a visit cost, they told me the visit is free and they will give me a price to fix. The service guy determined that the water cartage need to be replaced and it would cost me $880. I told his this is highway robbery. I went to the plumbing store, got the part for less than $100 and installed it myself. It took me 30 minutes to install. An over than fare price would be $250-350. But $880 for a 30 minute job.

“A month ago, I hired Roto-Rooter to clear a clog. Instead of fixing the problem, their technician ran a hard snake through my pipes, broke them, and left me with a leak. Ever since, I’ve been chasing them for a repair — they’ve been unresponsive, dismissive, and have given me nothing but the runaround. I now have damage caused by THEIR work and zero accountability from their team. I trusted them with my home, and they’ve failed on every level. Until this is resolved, I will be warning others to think twice before hiring Roto-Rooter.”

Tech came to home which is occupied by tenant. Tenant called me to speak with tech. He quoted me an estimate. When I enquired about what he was going to do he basically said it was clogged, and he didn't know yet what he would do. Very disappointing interaction and did not give me any confidence that tech was capable of fixing problem. I felt that all Roto-Rooter was interested in was getting me to pay the estimate without any idea of what was going to be done. At minimum I would expect a good plumber to explain some of the steps they would perform and steps that could or would be taken to unclog pipe. Very disappointing. Will not recommend you.

It's frustrating and financially damaging to encounter unexpected charges on a loan, especially when you believed it was a 0% offer. You're right to want to warn others about this situation. Here's a breakdown of the information and actions you can take: Understanding the Synchrony/Roto-Rooter financing and potential fees.

Sean was very quick, effective and so friendly and helpful! The whole toilet was replaced in very good time and the work was neat and Sean cleaned up after himself. I would ask for him by name next time I need plumbing work done.

To start, I am a new homeowner so this is a first experience for me. I called Roto Rooter to service and clean a leaking bidet attachment. The service call was normal, they figured out what the issue was and I advised the plumber to go ahead and remove the faulty attachment.

Came to my home I was going to get more quotes. They came from Roto Rooter we will handle, and it's covered by insurance. I signed the person called to get financing and when the financing was done the person said approved for 5500. The other person ran over and said the bill for plumbing is 8K. He went back on and did for 8K. All the time she said if you get no more quotes, she knew it was covered. I didn't know at the time she had padded the bill with a 2500 water filter she told us about but never authorized. The day came before even looking at it one of the plumbers said another pipe needed to be replaced. I call the person who set it up. She said let me call him and ask him stop upselling, I wonder now if they did something so that other pipe won't last after multiple attempts even though they billed never received a full receipt of the charges.

Rigged my toilet to make it seem broken. To come back and replace the unit. Altered handle and water level for interruption in flushes. Did not honour customer complaint and was rude to me when dealing with them afterwards.

My appointment was between 12 and 4 PM. However, after no one showed up at 4:30 PM, I called to be told by a very rude customer service rep that I would be notified when a plumber is ready to show up and that I might have to wait even longer! Will never use their services: Unprofessional, disrespectful and deceitful. A VERY UNHAPPY customer.

I hired a plumber from Roto-Rooter to address a water leak in my laundry room today. I was very pleased that an experienced plumber arrived on time. He expertly resolved the issue by replacing the cold and hot water valves with short pipes connected to the washing machine, as well as replacing the very short pipeline on the main water valve. Overall, his expertise ensured the problem was fixed efficiently, and for that, I was grateful.

Terrible company with negligent staff that lie & are rude to you when call them out for the lies. So have a water softener system that stopped working for our well. It flooded the basement. Roto Rooter claims to have 24/7 on call service. Fri June 27th I called to schedule a home visit & to get a quote. They told me I'd get called back for both. FF 24 hours, no call. Turns out nothing was scheduled & my info not taken down so they didn't know to call me back (who did I talk to for 15 minutes on Fri?). So it's now Saturday & I'm told the same. Once again NOTHING so it's now Monday morning June 30th. Same process again & since I have work, they talk to my elderly mother who can barely communicate with them.

Called to get my toilet unclogged. Tech showed up. Did not even look at the toilet. He went straight out the the street clean out and gave us the highest quote he could. Tech's name was Pedro. I told him at that price I need approval from my boss. He got mad. Said, "I had to drive an hour out here." After went out to his truck. Two minutes later came back almost demanding that we do the work when I know from being in the business for 22 year that it should have been $350 max for the work.

Very pleased with Simba. He arrived soon after my call. He was very pleasant, gave clear and easily understood comments about what and why. Then proceeded to find and fix the overflow of sewage into our shower. Josh, the supervisor came out and used the camera to check the area involved. He was also very capable and explained what he was doing as he went along. Outstanding work for both of them.

I recommend Rotor Rooter 110%. I called, explained my dilemma and had a technician out in no time. This is the 2nd time I used Rotor Rooter. I used them before years ago. Josh ** did an awesome job fixing my water spigots that broke. He went to infinity above and beyond. He is down to earth, professional, explained what he was doing, a people person and he cleaned up after he was done. Thank you so much!!!

I called Roto Rooter on a Sunday and got Shawn **. They were fast to answer and came quickly. Shawn was courteous and professional! He was the best of the best! Thank you, Shawn ** for your expertise and professionalism!!

Company claims to have emergency service which is a 100% false. Called with a plumbing issue with water leaking in the bathroom that I couldn't fix. Was advised a tech will stop by in the morning. Then received a call and said they have no one available for over a week. This is a horrible company.

Roto Rooter is in fact DISHONEST. Roto Rooter's Plumber made a COLOSSAL mistake by forgetting to Re-open up the Valve on Our AC Condensate Line After Flushing the Lines. Naturally, this caused a big leak in our home and could have caused a lot of damage to our house had we not been checking their work once they left. Additionally, the 'Field Supervisor' for Roto Rooter admitted that he saw the Valve Closed and he said he 'Wondered' why it was like that? If you're wondering about that then you are clearly in the WRONG BUSINESS, Guys. You obviously don't know what the hell you're doing or you're just a crummy liar. My Family 'wonders' why you Chose to leave the Valve Closed? And we 'Wonder' why you CHOSE Not to even bring that matter to the Homeowner's attention?

Had a hose to leak behind a wall. The level of expertise and professionalism that Joe exhibited was extraordinary. He was timely, personable and proficient. Timely as in arriving as stated. The job was well done and prompt.

We called Roto Rooter about a quote for scoping our home sew drain. The salesman who showed up told us he would not charge us for scoping if we signed up for an agreement to do needed repairs. We were told we would get an epoxy resin liner, installed inside older pipes about 9 to 10 feet, water jet descaling and a cleanout. What we got was pvc pipe replacing the 9 to 10 foot section which is fine, but we got epoxy resin liner, non at all, but we were still charged the full amount they told we would be charged. The epoxy resin can cost 80 to 250 dollars per foot. We were never given an itemized list. Just charged on our credit card with a final charged. An internet search revealed that Roto Rooter has a class action lawsuit for a scam of overcharging customers in Minnesota.

I must say that due to the confusion between my insurance company and the initial rep that I spoke to that Roto Rooter kindly resolved this issue for me...so if in the future you have an issue please be rest assured that they will jump in to help. Thank you Mr. **.

They were quick to respond but didn't complete the job. They got the drain partially unclogged. They smashed my toilet to get to the drain. The next week my basement was flooded. I called again. (Bob WHOEVER BOB IS) said I would have to pay again. Of course I said I wasn't cause they didn't finish the job. Which I had the city sewage people come to check it out before I called Roto Rooter again. I did receive a call from someone else waiving any fee. They came back and didn't do anything. The one kid yes kid one was 22 the other 19 kept saying there wasn't anything they could do cause they had no tools to take the cap off the pipe. If they came back I would have to pay. WHAT RIP OFFS KANE, PA ARE.

Greetings, I Am a Pastor and my building (Church) was affected by water damage from a fire that started around the corner. All the water that the fire fighter used to hose down the fire bécame a flood of about two feet in the basement. My church members were here and worked all day to remove all the water. I even bought a water pump. And this company (Roto-Rooter) was nowhere near my building until two man from this company came to only look around. They did not even do anything other than leave fans.

Roto Rooter incompetent. Scammers. Most of the employees are not plumber. Con artist. Took your card than overcharged you. Later lied about the overcharged price. Bunch of ** employees with no real license once you start questioning them about their title. They get angry and walk out. Roto Rooter is a fake.. Need to be investigated. Manager ED. TERRY. VALERY BUNCH OF LYING CROOKS. Must be reported. Be careful. Not a real company. Employees are not licensed, maybe a few. Stay away from Roto Rooter.

I recently had Roto-Rooter out to replace a toilet flange. It involved removing toilet, cutting out old flange and installing new flange, new wax ring and shim and reinstall the toilet. It took tech around an hour and a half and parts less than $100. The repair was done right. The tech did ask for my permission on a price of $1175 before proceeding which I thought was high but had no experience to compare and a toilet leak so felt I had to proceed. Google AI shows average cost to replace toilet flange $85 to $350 including parts. Roto-Rooter charged $1175; over $700 per labor hour! Their management apologized saying they use flat rates but would offer me a $75 discount. Beware! I would have paid more for Roto-Rooter but this is a Rip Off.

They attempted to upcharge my insurer on water restoration work they performed for me in February. Because the insurer is unwilling to pay the overly-inflated amount, Roto-Rooter is trying to scare me into paying out of pocket. It seems that this is a pretty well documented business tactic they employ. If necessary, I will be getting a lawyer involved.

I want to start by saying that Leo, the guy that came by was great and clearly knowledgeable. Problem is that the way they price things out seems purposely vague in order to charge you huge add ons without you realizing. I only wanted a basic maintenance visit, but I was never quoted for basic maintenance, just immediately quoted almost $1000 for a bunch of potential problems I didn’t end up having. $980 for a 1-2 hour visit is honestly unacceptable, especially if I was never even told a lower price was an option. I called to share my surprise and was simply told that it’s a set price that benefits people with large complicated jobs with no consideration for people that needed almost no work done and just have to eat the extra price just in case it got more complicated. It would do a lot of good if they were kind enough to cut the charge people that didn’t end up needing all of the extra services they told their customers were very important to use.

Plain nightmare. They know how to lie to empty out your pocket without providing the proper service. They promised a lot but did not do anything to fix the problem correctly. If you want peace of mind don't use them.

**Unreliable Service & Poor Customer Support**. I regret choosing Arc Rotor Rooter for my air conditioning needs. After purchasing a unit through them, it failed completely on Wednesday. Technician Derek ** diagnosed it as a cable issue and charged us $500 for repairs. However, just days later, the entire house lost electricity.

Roto Rooter tech came to my parents' home to unclog sewer line, he was at their house for less than two hours and did get the line flowing. Again I said less than two hours and the price was 1170.00 dollars. Month and a half goes by and the line is clogged again, so they send another tech, the tech is using a snake with a cutting blade on the end of the snake and working the snake in the line the cutting blade breaks off in the line, and he can’t get it out. 3 days later a different tech comes to the house and trying to get the cutting blade out but can’t. He said it might still be in the line or it may not. There was no charge for the last two visits!!! But they just made the problem worst. Have not heard anything from the company roto rooter since!!! I would not recommend roto rooter.

Dan was pleasant, friendly, communicative, and efficient when he came to address the issues with my water heater. He talked me through the whole process so I understood what he was doing. He fixed the problem in a timely manner.

If this would let me give "zero" stars I would. I wish I checked the Better Business Bureau before hiring them, because they actually created a situation where I had raw sewage backing up into my showers and sinks. After paying them ~$3,000 to fix my problem I had to pay ~$10,000 to fix the chaos they created, by literally not attaching 2 pipes, they left them end to end with zero fastening or seal. More galling, they refused to accept responsibility and tried to tell me it was my fault, their work failed, which the foreman of the company who did the fix immediately clarified when he showed me where they failed to properly attach the pipe. They tried to shift blame to me and my household; which was insulting in light that we followed every direction to avoid further problems. If you are in Jacksonville, use anyone else.

We have never used Roto Rooter and scheduled an appointment for today. They had the technician “Chad” call and he told me he would be here at 8:10am and he never showed up. At 10:00am we received a call from “Derek” in dispatch and I told him that Chad never showed up so we called someone else. He just said, "Okay. Thank you. Have a blessed day."

I had a clogged main drain. Roto-Rooter came out with a traditional snake and cleared the obstruction. They offered to run a camera down the drain the check it out. They found a break. This part of the service cost me 700 bucks. They explained that if I contracted them to fix the break, they would subtract the cost of this from the total. I agreed. Two gentlemen showed up in an unmarked (not Roto-Rooter) truck. In two hours they exposed the break. Repaired it. And covered it back up. I priced out the parts at Home Depot. There is about 75 dollars worth of pvc and fittings. I was charged 624 dollars. That’s a 600 percent markup.

I hired Roto-Rooter to replace a pipe under my sink, and it turned into a huge rip-off. I was told the job would cost $173, but when the work was done, I was charged $776. The technician claimed the rate was $373 per hour.

I called Roto-Rooter to unclog a drain on March 3rd, they charged me $525.000, obviously the problem wasn’t resolved because in less than 2 months the water started backing up in the shower. I called them and told them that I am still having the same problem and if they guarantee their word with a warranty, I was told no, and that I will have to pay again to have them come back. Never again.

Roto Rooter was called to my home to clear a clogged kitchen sink. The service technician quoted me a price of $1400 to snake 2 lines. When questioned he said he doesn't set those prices. They are set by corporate and those are the prices when you deal with a large nationwide company. He also admitted after further questioning that he wouldn't pay that amount either. Obviously I didn't approve the work and hired a local plumber that charged me $325 for cleaning both lines!

I hired Roto Rooter to remove a clog in a drain and change a pipe that was leaking. They charged me an exorbitant amount (which no one told me until they showed up) but I accepted because I need a laundry machine. The techs were hardworking but a a third employee came. He seemed nice at first but invited two more employees without my consent.

Muncie area: The main customer service lady is extremely rude. Overpriced with slower time to come out compared to competitors. They told us within 90 days of paying for a flush that cost would go towards repairs, called 4 times to have manager come give a quote & was not contacted back. The 4th time I called & complained it feels like they are waiting the 90 days so the other payment would not be included they claimed they called & we did not answer, which is not true according to my call log & voicemail box. Saturday will be the 90 days. Called another company & they were able to come out same day within an hour with a $200 difference for the flush alone. Save yourself time & money if you are under the Muncie jurisdiction call another company.

I had an extremely disappointing experience with Roto-Rooter, specifically with their Coral Springs location. While I cannot generalize about the company at a national level, the lack of professionalism and honest communication at this branch was striking. As a Spanish landlord, I felt diminished and undervalued due to the absence of reliable communication and respect from their management team. This experience left me with a sense of exclusion, which is concerning in light of broader issues in Florida involving the Spanish community and disabled individuals, irrespective of immigration status.

I had a clog in my pipe...they came out and ran a snake it there and couldn't fix it...the second time they said there was a clog that they could not break thru...so they wanted to rip up my concrete to fix the pipe...but the pipe was in different area...they wanted 12,000 to do the job....I went with a different company and they unclog my pipe for 1500.

We had an extremely disappointing experience with this company. I only wish we had seen the reviews beforehand—there are so many similar complaints, and now we understand why. After reading countless negative reviews, I’ll keep this brief. It seems that no matter what customers say, the company responds with the same line: “We can’t locate your record.” Anyone reading those responses can tell they’re not being honest. It’s hard to believe so many people would share similar stories if they weren’t true.

They installed our water heater and the gas line which popped out its place and water line wrong, to the point our whole how was filed in gas so we had to call the fire department to close it and they had to tell our neighbors to leave there home cause our house could explode at any moment, we weren't even allowed in our hours for 3 hours until the gas left our house, we called them to let them know they came to re-install. The new guy said that they did a bad job very bad job, we called to get reimbursement or at least pay less on our bill and they said they won't do it, I said, "Why? You almost caused our lives dying in our sleep or our house blowing up," the lady who works in the front said, cause you guys didn't die or get hurt, we won't do it!!! They said we won't even when the sue case cause we didn't die or get hurt, this company didn't care about no one's safety so please don't use them.

Brian ** came out for a main line stoppage, he ran hydro jet to clear my blockage and performed a courtesy camera inspection afterwards, my line was cleared with no issues, very pleased with the service and professionalism.

Had our basement back up, Roto-rooter Fox Valley was so polite and thorough. We had left a message later at night the day before, they called us right at 8am and someone was here around 9am. Have had them clean out regularly and they're always so professional and courteous.

I called Roto-Rooter on a Sunday afternoon, they scheduled a service person to come out. The service person arrived about 1/2 hour later. Amber (the service tech) explained everything to me and also said I was eligible for a discount. Two hours later, she was done and also cleaned everything up. Great employee.

Dispatcher Jamilla kept me updated on when my technician would arrive. Darnell came soon affer, was courteous, quickly diagnosed my mainline drain clog, thoroughly cleaned the drain and confirmed the water was flowing well. I'm extremely pleased with the service received and Darnell's efficiency in getting the job done. He's a true professional that took pride in his work and an asset to your company.

I wish I had read their reviews before I contacted them and hired them to do a job. I deeply regret my decision to use Roto Rooter. They came out to help me figure out where I had a water leak on my property. The salesperson was not very knowledgeable, and I guided him to the location where we believed the water leak was coming from, based on my investigation. That should have been a red flag, but I moved forward with them anyway. I agreed to replace the main water line rather than repair it. They did not give me the option for the noninvasive procedure. They said their only option was to dig up the yard. I later found out that this was not the only option.

Plumber visits the night before. 254.00 charge and was not able to unclog the pipe from the stack, was going to charge 454.00 (Greed) if they were to unclog. Aidan the field home supervisor, come out the next day to telescope the line, I watch him and within 45 seconds he had shut off the Camera and proceeded to tell me there is a clog 5ft from the stack, which I had known that, due to the floor drain back up 6ft away, and he proceeded to say it will need to be removed and replaced, now the cost for cement removed from the basement and replaced, and with 5 ft PVC pipe 4,400, and nothing about the floor drain where it all started, I said, "Wow," he said, "Inflation," again (greed) Per Kain the Plumber, I feel I was taken due to the findings after they try to unclog with the auger 3 times, and then call a guy out to hydro Jet the line and found a belly in the line, which may have cause the drain to clog up in the first place.

This company should not even be allowed to be in business. I use them last summer in Niles mi. to clean out a sewer line. They could not get it cleaned out and told me I would have to have an excavating company come out and dig it up so after about two hours of playing around with his wand to find the line and changing batteries in it about three times he told me he pinpointed the line a couple feet back from the sidewalk and told me it would have to be dug up and replaced. So I hired a excavating company to do it and he told me the line was about 10 foot deep and would be very expensive,, Several thousand dollars. So I thought I better get a second opinion before I paid that kind of money and hired another guy to come out just to find out the line did not even go to the front of the house. The line ran out to the back and run into the main sewer line on the backyard And I ain’t even asked the guy if he was 100% sure that line was out front.

My dining room ceiling had water damage due to the leak from my shower head. They removed the drywall. The shower head still leaking. They diagnosed that was from the bathroom and they want to demolish the entire shower which will cost me $30,000. I stopped the project because of the unreasonable cost. They send me a billing statement for $11,000 plus. I sent them an email to tell them what happened. They want me to pay according to the Xactimate. They did not fix my problem. It is very unethical for a known company to charge a customer for unfinished work. The people who are responsible for the billing statement do not validate the actual work of their employees and just rely on an estimated cost. I am disappointed and very dissatisfied.

Scam Tactics – BEWARE. This company will tell you they are here to help, but they are only interested in getting paid—whether from your insurance or directly from you. If your claim is denied or underpaid, they will come after YOU for the rest of the money. Do not sign anything without reading the fine print! There are much better companies out there that actually advocate for their customers.

My family had a total nightmare of an experience. They sent out some inexperienced tech who ended up getting a roto blade stuck in our plumbing. Now we can’t move forward with any work because if that thing shifts or gets lodged somewhere worse, we’re screwed. On top of that they kept rescheduling appointments for two days straight then when someone came with a camera to check out our systems, they quoted us $8000 for a basement excavation… for a problem they caused. Talked to a few local plumbers and every single one said that price is insane and not even a real fix.

I called Roto Rooter last week to change my kitchen faucet. I went to Lowe's in advance and had the new faucet ready upon his arrival. The job took 39 minutes start-to-finish. He charged $450.00. Absolutely ridiculous. After calling and complaining, my bill was reduced, but why should I have to do that? How many customers just pay the inflated invoice without questioning unfair and inconsistent pricing. Unethical and unprofessional. Will never use them again, and since I work in procurement, I had them removed from my company vendor list as well.

I made an appointment that morning but they didn’t arrived until almost 5:30 pm. When the service tech Gabriel look at my sink. He never dismantle any parts but want to charge me $181 dollars just to look at it and lied he diagnosed the problem. Which the leak was coming the bottom of the sink not top. Gabriel wanted to charge me $363 to replace a gasket from the top of the sink which he said that’s where the was coming from. I ask, "Why are you charging a high price to change a gaskets" which he knows it only takes a of minutes to replace. He also agreed. I told him, "I’m not paying $363 just for a gasket" and then the price went down to $181. That means it should have never been that price at all. Plus he call his supervisor speaking Spanish which is very rude towards any customer. And Gabriel got an attitude towards me and wife. Come to find out they are independent contractors and that’s why they hike the prices up.

I had a Roto-rooter come and not even 2 months later I had the same issue. They did not spend enough time cleaning the main. As in have me flush the toilet repeatedly to make sure it was clear of all debris. I feel they did not either understand the need to keep the device in the pipe while flushed it again and again to remove the all the FOG, this is pulled from the main line This is pulled from their site, After clearing the clog, we machine-clean the entire pipe from end to end, cutting away any remaining roots and debris. We do more than open the drain; your drain pipe or sewer pipeline will be almost as clean as a new pipe and will remain clog-free for a longer period. We’ll do the job right the first time, or we’ll do it again for free.

On January 1st, Roto Rooter sent one of their techs to unclog a drain at one of my properties in Merriam, KS. My husband was present at the time the guy arrived and told him he would go in where the toilet was to unclog it. He tried to charge my husband $400 for just removing and replacing he toilet to which my husband said no. My husband removed it and left it sitting in the shower. He had to step away for a moment and while he was away, the guy messaged/called him and told him there had been an accident with the toilet and shower floor and somehow the toilet fell and broke the floor. My husband got back and he spoke to the guy and asked him how that was possible if he left them in good condition before he left. After a while he admitted to my husband that he may have leaned on it while working. My husband did not pay him the $450 for the service but we called and asked to speak to one of their supervisors.

I called Roto Rooter to fix my shower water temperature. What a bad decision, I know that plumbers are expensive but the price they charged me was astronomical. I will never call them again. Please look around for a better price because the amount of money they charge for the service is ridiculous.

Picture this: February 9 - Super Bowl Sunday - 2 clogged toilets backing up into 2 showers! We called several unavailable plumbing businesses. Another said it'd cost $400for the first 1/2 hour. We called the 800 number for Roto-Rooter and they sent Michael to us within 20 minutes! He was polite, professional and very qualified to get the job done. And he did just that! Don't believe the negative reviews. Give them the opportunity to show you what they can do.

We had a clogged sewer line in one of the bathrooms that we had cleaned by Roto Rooter Ft Lauderdale. Service was fast technician was very knowledgeable. The job took 11/2 hours start to finish. I had a $100 off coupon, the charge after using a $100 off coupon WAS $649.00 or $432.66 an hour, in my opinion this was way out of line.

I had a clogged toilet 2 years ago and the tech came out and unclogged it for $895. While out here the tech talked me into cleaning out my kitchen sink for $200. More. Now my toilet is clogged again. I called another plumber and he is charging $85. To unclog my toilet. Why does Roto-Rooter charge so much? Ridiculous.

Updated on 06/12/2025: They replied to my review with a "we are sorry, contact us" response. When you contact them, they do not reach back out to you. This is the same canned response they use on all poor reviews just for the optics. Shame on this company.

Roto Rooter was called to fix a plumbing issue that caused water to gush from the upstairs bathroom to the downstairs of my home. Roto-Rooter charged me $1,000.00 to inspect and fix the problem. I hired them for clean-up and packing services and was verbally assured that they would accept the payment from my insurance company. They did not. I should have gotten all fees in writing before they proceeded because I have a very reputable and excellent insurance company but Roto Rooter's fees were considered excessive. Roto Rooter hounded me until I paid the additional funds not recovered from my insurance company. The work was fine, but the charges exceeded what was considered reasonable by my nationally well-known and excellent insurance company.

Taylor the technician was awesome. He was very polite, very professional and he explained everything to us. A+ service. Transparent communication and pricing. We had a plumber come out before Roto-Rooter and said he fixed the problem in two days after he left we started having the same problem. There is no guarantee on his work. Roto-Rooter gives you a 30 day warranty for their services. Yes they may be a little more expensive but they get the job done the first time.

Tom ** came out. Wanted to charge me $2,300 to replace a bunch of piping. Mr Billy came out. He did an awesome job. He didn't need to replace any pipe. In this people know what they're doing. I really highly recommend them. They're awesome. He's awesome.

I had this company come to investigate a leaking shower faucet in October. It cost me $799 for them to swap out a cartridge which they explicitly told me was not under warranty. Delta parts are never under warranty. At the time I didn’t know this was a lie. The charge for the cartridge to me was $177. In February the cartridge started to make horrible noise. I called them back. $400 later and another cartridge cost of $111 (not sure why the parts cost was so different) they replaced the cartridge. That evening my shower faucet was leaking again. They came back a third time and miraculously told me the cartridge was now under warranty. It only clued in when I saw the package of the new cartridge this being the third at Delta brand. The two times prior the cartridge was actually a generic one never a Delta. This time things seem to have been fixed. My disappointment in this organization is that they lie.

Horrible experience. Called for a simple leak. They said my pipes were outdated and had to be fixed for $6200 now (no time or deal lost). My elderly mom agreed to pay since she owns the house. The person who came to my house, the project inspector said he would make sure the job was done right, but I never saw him again. Many technicians, and two months later I have a leak from a PVC pipe attachment they have come to fix twice (once no glue, next the tightenly attachment left uneven and leaking). They are incompetent and rude and only about the money. Another plumber came to fix it and told me the whole project what worth $1200 in supplies. They overcharged us $5000 and left me with more problems & leaks. The other plumber also told me they put in the new pipes wrong at angles not allowing proper ventilation. One of the workers just walked around my house like he owned the place. Sleazy!

Updated on 03/02/2025: Inconsistent Service Quality is exactly what I was subjected to. After my 2nd complaint against Roto-Rooter for breaking my door I received a call from a customer service rep whose repose was generally the technician said the door was up when he left. So what it boils down to is he broke my door and he lied. Talk about dishonest. I didn't even ask them to replace or repair the door. I only wanted them to acknowledge the FACT that my newly installed door was broken off the track and I mean completely broken when he installed a water tank that was clearly larger than the one that had been there for years.

Our Roto-Rooter serviceman, Andrew **, gave us excellent service. Our tankless water heater had stopped running, and we had no hot water all day. When he arrived, he quickly figured out that the problem was electrical, and he helped us solve it within 10 minutes. Friendly and competent service. We were extremely pleased!

They were never clear about the prices, the service over the phone was TERRIBLE. When I wanted to make my complaint and look for a solution, I spoke to the boss, who was the worst; he treated me rudely, speaking aggressively and in a loud tone, telling me that his worker had to leave the house at 10pm, leaving his family and home to give me a service. If they are going to blame that, they should stop providing 24/7 service. They lack a lot of customer service, and like every website, they should have the prices for their services. I absolutely do not recommend this company, look for better options.

Had a water pipe leak under my daughter's home, in the crawl space. That was found by groundworks, unfortunately we needed to have a muck out performed. I called Roto rooter and they came out and led us to believe they knew what was required for a homeowners insurance claim. Over a month now I have had a toilet sitting just a few feet from my bed. I'm barely 1 year free of LUNG CANCER. I have had 3 different cancers so far. My breathing is not good and having a toilet in my bedroom makes it worse.

Today, February 23, 2025, 11:45 am. If I could give 0 star for the customers service I will. Yesterday I did make appointment online for someone come and estimate about water leaking in my house. So they’re give us the window time 10am to 12, and then nobody give me a call until time on and I call them back, the lady customer service asking me my name, my address. When I read for her, she couldn’t hear me well, I trying to spell, you know what she say "Can I speak with someone speak better English?" Wow, that how customers jobs? Services with someone better English otherwise nope. I say, "Yes, it’s me and trying my patience for 2 minutes" but no, she’s still not understand. This is the first time I heard from customers service like her. I say, "It ok, never mind, I'm gonna look for different company." and I hang up.

We recently had Roto-Rooter for a clogged kitchen sink. Although they arrived quickly as we had no use of the sink for 3 days because of the weekend, we were charged a ridiculous amount of $655 plus tax for a simple kitchen sink snake. Absolutely outrageous. I had understand we agreed to the estimate as we were desperate by that point, but that is highway robbery for less than an hour of being there. How do you do that to people? What kind of a company does that? I will NEVER use them again and I will tell anyone who asks never to use them. Terrible.

Do not let this company convince you that you need a water filtration system. They installed one in my home along with a “softener” and it has completely ruined my daughter’s 4c hair. Do NOT, I repeat, do NOT let them touch your water system. They will also no call, no show multiple times on you when you call them to come fix a problem. Don’t trust this company with your house. It’s not worth it.

Mr. ** and mr ** was so great. I was so impressed with the customer service I received at this company. The team was very friendly and helpful. Thank you guys for all you done. Will request them two again if needed.

Do NOT work with Roto-Rooter. This is a terrible company to work with. Their team worked on our water remediation project. The project manager was quite inaccessible and would not promptly respond to my questions. I felt like I was directing some of the work with the subcontractors used and following up as needed to keep the process going. Further than that, there were many errors on their invoices sent to me including billing me for items they didn't even do (the subcontractors did). Prior to starting the work I was assured that because they use Xactimate (which has defined prices for certain tasks - generally accepted by insurance companies), Rotorooter could never price gouge. I think in theory perhaps that's true, but they can price gouge if they literally make up items they didn't even do.

WORST PLUMBING COMPANY IN HOUSTON! Do not use Roto-Rooter under any circumstance. We were overcharged $300 dollars for a service where the technician completed nothing. I called 8 times and never received a refund. Everyone from the manager level to the customer service were hostile, yelled, and horrible to work with. DO NOT USE!

My 20th email to Rotor Rooter in 2 weeks. Doubt anyone will reply as per usual, but will give you an idea of what to expect when hiring this company. I am writing this email out of sheer frustration and disbelief at the appalling level of unprofessionalism and incompetence I have experienced with your company. I have spent countless hours on the phone, sending emails, and following up, only to be ignored, passed around from one person to another, or given false promises that were never followed through. This is, without a doubt, one of the most disorganized and infuriating experiences I have ever had with a service provider. I have never witnessed this level of incompetence and unprofessionalism across an entire company. I will never recommend roto router to anyone that I like and most definitely never hire anyone who is remotely associated with the company.

The site claims they have flat rate services and pre quotes in writing before doing anything. We had plumbing backing up. So a guy showed up, snaked the pipes from the roof. Then he came down and removed the toilet and snaked from there. After this he said happily, "I got the blockage and snaked all the way to the street. So you are good to go." He wrote up the statement that was suppose to have been done in the first place. $600. Ok I was fine with that if it worked. It did not. 2 hrs later toilet is flushed. Again it backs up.

1/23/2025-1/27/2025. Beware of their predatory sales practices. They came and immediately tried to pressure me into calling insurance, quoting me $2000-7000 for a burst pipe and water mitigation services, which ultimately only amounted to a fixed pipe (not included in the quote, and $1350 extra) and air dryers. They are trying to charge me $2600 in addition for the equipment, monitoring, cleaning, protective equipment, and their own travel to and from my house. They cannot explain the charges and told me that because I was not in the business, "I would not understand." This is after I emailed them a couple times to no response other than, "You already paid the $2000 deposit, this invoice is just for the $600 extra."

Been using them for years… and now they want to charge service call before they go out there to give me an estimate… Because I am hard to get a hold of??? Office manager Reileen had an attitude/ disrespectful… I am taking my business somewhere else.

First of all, these guys are just trying to make money, and they are asking for overpriced rates. They don't do anything; they just brought the dryer machine and left, and also they didn't put back all my equipment. It really pisses me off. Don't even thinking about to hire these guys.

On January 9th I called Roto Rooter in Georgia for a clog in my home. They scheduled someone to come out within the next hour or two. We had some water back up in a downstairs bathroom which we had completely cleaned up by the time the plumber arrived. When he got there I showed him the toilet and said it was clogged and it will overflow if flushed. He flushed the toilet and water got everywhere again. He said he would remove the toilet and clear the clog with a drain snake for $816 and that would cover everything and he would put everything back like it was.

Don't really have anything to say other than they canceled 2 hours after they were supposed to show up and rescheduled with them the following week and guess what.. They called and canceled again and wanted to reschedule 🤣. What a joke of a company. The reviews they get from everyone are well deserved!

In the past I used Roto-Rooter and had a good experience, I had issues with a clog pipe under basement. 3 year ago a technician came clean it inspected and charged about $300 this time I had the same issue, called them a technician named Daniel came told me I had all this issues, gave a good scare because in the past I had to paid over 7,000 for a replaced pipe. Anyway he “unclogged“ the pipe, probably spent less than an hour and charged 702.00. I called another company for a second opinion and told me that the pipe was ok. I have an unpleasant sensation that I was taking advantage of the fact I needed the service quick, my mistake was trusting without get a second opinion. Please do your research before hiring Roto-rooter because you can end with an expensive repairs and probably unnecessary just to take more $$$ from you!

I strongly discourage anyone from using Roto-Rooter for plumbing services. They charged us an outrageous $100 per minute, only to provide a temporary “rigged” solution to a plumbing issue. After consulting other plumbers who reviewed their work, it became clear their approach was subpar and far from professional. Just a month after they “fixed” the issue, another leak appeared—clearly coming from the same line. When I called them back to investigate, a different person from the company came out. Instead of taking responsibility, they made excuses, saying they weren’t the ones who handled the first repair and had no way of knowing what was done. Aren’t professionals supposed to share notes and document their work? If you’re charging hundreds of dollars for a repair, the least you can do is perform the job correctly the first time.

Updated on 02/19/2025: I worked through Pat ** to make contact with Mark, the local Water Mitigation manager. Pat **, as a liaison, can do no more than strongly encourage that the local franchise's management call you. Mark was not good about following up when he said he would, and I had to both call him and follow up with Pat ** to get him to call back. He did assure me they were performing an internal review of the account and would contact me with the results. According to Pat **, he did contact me with the final decision, but he did not, and it was only Pat's communication that let me know that after their internal review they had charged everything correctly.

Since Roto-Rooter (RR) operates as a franchise model I want to be clear that this review is specific to the location in Farmington Hills, MI and not the company as a whole or other franchises. In case you don’t want to read through my ordeal, here is what I learnt: Never hand over your credit card without checking the invoice. Make sure that the warranty marked down on the invoice meets your expectations and what has been discussed. I learnt that RR has standard guarantees for different services, but that the Rep can make changes based on his own judgment. There is a designated area for that on the invoice. In my case the rep told me it was twelve months but wrote on the invoice “One return”.

During a winter storm, our kitten ran into the clean out drain and got stuck. We called Roto Rooter and without hesitation, they dispatched Jordan who got to us in less than 30 minutes. After digging and gaining access to the pipe, we realized the cat was further under the house. We thought she would come out after the shock of hearing the power saw, but Jordan wanted to make sure. He sat out in the cold trying every trick in the book to get her out. After more than an hour, another worker came to assist, using a camera to locate the cat. Once realizing she was stuck, they had to go on top of the house and use tools to dislodge the kitten from the pipe. When pulled out, the kitten was covered in sewage and not happy about it, but they didn't let her slip out of their grip and brought her to our front door. After all of their work, they stayed and repaired the pipe and covered the hole that was dug down about 4 feet.

My secondary water heater did not have the light, so I did not have hot water in basement. I scheduled an appointment for free estimate. Technician arrived within the time window. He did not have shoe covers. Apparently he "just run out". We went down to the basement to look at the water heater. The rest took at most 2 min in total. Technician looked at the heater and said it needs to be relit. He immediately pressed on the button and pilot light appeared within 10 sec. He got up and said - 385$. This price is well beyond ridiculous for 30 sec of work, but we actually only asked them to come for free estimate. As it happens unit was totally fine and only needed to pressed the right button. I did not have a chance to decide if I want them to do it for 385$ or not. I was faced with the fact that he "fixed the problem" and I now owe him 385$. I would never ever go with this company again. This is basically just a scam for gullible people.