Rescue Rooter

ARS repaired my AC unit which under its warranty and replaced 2 small cheap parts with very easy installation process.

Stay away from them! They have an immoral business model to rip you off. They have a $88 special which they do not explain correctly on the phone. Right before the technician is about to come to your home is when they will explain the details. And hardly any of the services generally needed are covered in that special offer. The dispatchers and their crew is also very rude & do not shy away from lying. The dispatcher told us that the staff could not make it for the scheduled appointment as all the technicians are busy vs when the technician came in he says they could not come because they have too many appointment. The technician who came to our home was accusing us of not having the intellect to understand the special offer and that it was all our fault. STAY AWAY FROM THEM UNDER ANY CIRCUMSTANCES.

ARS put in my Central Air last July. I hired them through Home Depot here in the San Diego California area. I was happy with the installation and the installers. They got my job done within two weeks after signing the contract. Pretty fast. Well it's almost a year and I've been trying to get them to come and do a routine inspection of my system to make sure things are in good standing in case I have any warranty issues later on. I scheduled an appt. back in May and the day of the appointment I had to call them to find out where the technician was. They apologized and said they had a new company taking over the scheduling for this and to contact them. I did and they said the techs were too busy with emergencies and could not come out that day. Of course I took time off of work to be here for this. We rescheduled.

AVOID RESCUE ROOTER!! They quoted me $3100 to repair damaged sewage line. They said the estimate was high because of the increased cost of pipes and wouldn't budge on price. I Called their competitor for a second opinion and they quoted me $1500 and told me Rescue Rooter was full of crap about the increase in cost of pipes.

Three times they were supposed to show up and one time they charged me $89 and changed replaced the filter with paper filler. When I contacted the office in Greensboro they were rude and did not want to hear my complaints. I would not recommend them anymore.

Terrible customer service!!! Called to schedule appointment and they missed to ask a very important question about sewer line access point!!! Major miss that makes $300 difference in price to check the sewer line. On the top of that, scheduled for between 8am-12pm and received the phone call in the morning telling me that only available appointments are between 10am-2pm! When told them about 8 and 12 she said most likely will be around 12. 2h later she called again to tell me that it will be between 2pm and 4pm!!!! They showed up at 3pm and I found out that just because it's inside the house main access to the sewer line IT'S GOING TO BE A DIFFERENT PRICE AND THE DIFFERENCE WAS $300 MORE!!! WASTED THE WHOLE DAY for dealing with THE WORST company ever!!! DO NOT RECOMMEND THEM unless you are willing to waste your time and money with this joke of the company!

Terrible: They simply don’t keep their service appointments and don’t have the courtesy to tell you until you waste your day waiting for them to show up. They often don’t. This has repeatedly happened and I’m disgusted with their lack of professionalism.

I used the ARS Rescue Rooter based out of Manasas VA and they were a nightmare for my family and I. As I write this my pregnant wife and two toddlers have been without heat in our home for nearly two weeks in sub freezing temperatures. Two service technicians have been to our home and failed to fixed the problem and made us wait days for the wrong part. They make promises and then break their word. They don’t respond to phone calls. They arrive hours late for their appointments without explanation or regard for your schedule.

BUYER BEWARE! STAY AWAY! Read all reviews as they all mirror the same complaints. Back in October of 2019, I went through Home Depot to have a brand new HVAC system installed in my home. All new ductwork, handler, and unit. They contracted out the work to ARS in Vero Beach, FL. Brennan ** came to my home and presented all sorts of guarantees as well as a $750 rebate upon signing. All lies.

If I had read the Google Reviews first, I wouldn’t have wasted 2 days waiting on this company and no one took the time to be courteous to say no one was coming. Such poor customer service! But, so happy that they showed me how I would be treated afterwards. I must say their call center deserves an A+. They were kind, courteous and very approachable but too bad I can’t say the same for their service because I really wanted to work with this company but it’s apparent they loo pick and choose which customers they want to serve. Please Google this company and read my review as well as many others. So sad to be treated like this!