Rescue Rooter Reviews

They are crooks! Don’t use them. We had Tarpy install our A/C heater unit & service it annually. Our system is only about 3 years old. We recently found out ARS took over the Tarpy servicing, so we called them for the annual check-up. The guy came & changed the Freon. They billed us over $900 for that!!! It’s outrageous. Tarpy never charged even close to that. These guys are crooks.

ARS is a substandard service provider that warrants serious scrutiny. The technician who visited this morning observed unconnected ducting and a malfunctioning UV light. For context, our crawlspace renovation was completed recently, with the UV light installation done less than a month ago. Additionally, we had another individual in the crawlspace just last night for a viewing related to the ongoing sale of the space, and everything was in order then. However, after the ARS technician's visit, the area was found to be disarranged, reinforcing our concerns about the quality of service provided.

Appointment for seasonal tune up was between 10am and 2pm but no one didn’t call or come until 2pm. Called customer service, said Tech is on the way. And received text message that arriving between 3pm and 3:15pm. Tech came to the house and said that cannot do it today because it’s raining and temperature is below 60 degrees…. As of yesterday or before, or appointment’s morning, before send tech, we’ve already knew both the forecasted weather and temperatures! This is very ridiculous.

ARS sent a salesman to sell me a new AC when I never requested one...My AC wasn't cooling past 72. I needed a tech to fix it.... I was sent a Mr ** who lied to me, telling me I needed a new AC for 18k. This AC was only 10 years old... I got a second opinion from Big Texas Soulutions, and they changed a capacitor, now my AC is cooling properly... ARS sent this untruthful person to rip me off to line his commission pockets.... I'll never use ARS again. Customers beware of B.**.

These guys are crooks. Beware. I had them come out for a simple AC check-up. My system was working fine, I checked it before they came, nothing leaking, etc. Sal was not keen to do a good cleaning since I had a 29.00 coupon. Practically had to beg him to at least take the cover off so I could use a leaf blower to clean out the unit. When he did, I went in my garage to get the leaf blower, and when I returned, he was messing with the lockout values and letting out refrigerant. I asked what was going on and he said, luckily, he was there because I had a valve problem and it needed to be replaced.

Called ARS to install a single faucet in 1/2 bathroom. Technician came and after seeing the job gave estimate of $475 just to change a single faucet that would take 30 mins. We felt it was a ridiculous amount being charged and did NOT get the work done. We lost $99 diagnostics fee!! We have been ARS members for a long time using their HVAC service. We used a local mom and pop plumbing and the job was done in less than 1/2 of what ARS was charging.

The HVAC installation on 3/13 went great—the crew was professional and did an excellent job. But everything after that has been a nightmare. Before the installation, their sales team called me multiple times and stayed on top of everything. After the job? Completely different story. Zero follow-through. I was told ARS would file the permit with the City of Aurora and that I needed to complete the inspection within a week. I reached out immediately for the permit details—no response. After 5–6 calls and multiple escalations, I finally got a Permit ID on 4/11… which the city confirmed is INVALID.

I received a whole new system in February of this year. Since then we’ve had to call a tech out due to the heat not working after install, because it was under warranty the first technician that showed up left and said a different technician had to come out. Fast forward to today 4/16 received an email confirmation confirming my appointment for 2pm-6pm. Received a text message at 4:35 stating our appointment is confirmed and a tech will call soon. 5:05pm I call and the company to check the status and they are trying to tell me that we did not confirm when the email or text does not say we need to confirm anything. It’s hotter in my house than it is outside. It’s 92 degrees in my house and they kept trying to reschedule us. This is unacceptable! This company does not value customers once they get your money. Additionally, Management does not return phone calls as requested.

Amir (ARS from Laurel) came to our home on 4/14/2026. I couldn’t have been more pleased with his manner and professionalism. I have worked customer service in my past life and I know when it is above and beyond. He was very polite, knowledgeable and empathetic. Whereas, we have dealt with ARS in the past, we find that their representatives always represent this company in a positive professional way. The next day, Brandon (I hope I am remembering his name right) came to our home. He listened to my concerns and was very familiar with specific requirements in my county. Going forward, I haven’t decided which route I will take to resolve my issues but, because of the employees, I would be leaning towards sticking with ARS

My recent experience with ARS really left me with a bad taste in my mouth. I blame myself for not shopping around before I purchased a new H-VAC system. I have had nothing but terrible experiences with both their team of technicians, operators and sales staff. I have had them to service my H-VAC system for several years now. I can't begin to tell you how that almost every time I've dealt with one of their techs, almost always they were trying to sell me on something. So this last time after the tech telling me that my system which was only six years old would soon not be able to be serviced because the EPA outlawed the Freon that it would take to service the H-VAC. So what started out to be a $500.00 cleaning turned out to be a new Rheem H-vac system for $11,500.

This company honestly shouldn’t be in business. I signed up specifically because they told me they provide tankless water heater flush services. After paying for their package and waiting for my appointment, they suddenly claimed they don’t even offer that service. Completely misleading and unprofessional. This feels like a scam—don’t trust what they tell you.

I had a full HVAC system installed by ARS / Rescue Rooter about two years ago, including a new refrigerant line that is under warranty. That line is now leaking, and my AC is currently not usable. To assess the problem, ARS charged me a $109 service fee even though under warranty. I contacted the Quality Assurance Manager through the Indianapolis office without a call back. Also contacted their corporate office with no reply so far. Most recently, I had an appointment scheduled for today to determine the cause of the refrigerant leak, and no one showed up. I was contacted at the end of the appointment window to indicated an unexpected vehicle issue with no good timeframe today for service.

ARS sent an ad in the mail, A/C check up $49.00, yes we have been a customer in the past. So we contacted ARS for our A/C check up on 3/18/2026, scheduled for Friday 3/20/2026, arrival window was 12:00PM to 4:00PM. At 3:30 my wife contacted them to make sure we were still scheduled, and would be her by 4:00. The CSR stated she would call the tech and call right back!! NEVER HAPPENED! We finally received a call at 6:00PM stating they would not make it this day. Wasted 6 hours for nothing! I asked the rep to have their Operations Manager to call me.. This also has not happened. I should of known, this is the exact same thing they did to us last year!! Our window was 2:00PM to 6:00PM... They called us at 7:30PM to let me know they would not make it. Never again, I have no idea how they stay in business after reading other reviews. I guess having lost sales is okay in their eyes.

Unit is only 3 years old. On 3/9/26 my AC would not come on. It was 78 in my house. They came out following day control board was fried. 3/11/26 they brought replacement. Not only they fried the control board, the blower got fried as well. They told us they would order the parts, was very vague on when parts would come in. We have 10 year warranty. From 3/12/26-3/18/26 I called ARS every single day. Each time whoever I talked to would submit a "ticket" & would tell me I would get a return call in the same day. I would always have to call back the following morning. They could not give me info on the parts order, the part numbers, or ETA when parts are expected to arrive. That is all I was wanting to know.

Poor Customer call service, Dropped the ball twice on a call in for service with a heat Issue at my home. Then when I called to discuss my concerns with a supervisor directly with ARS no response. I cancelled my elite yearly monthly maintenance program. They did not perform any maintenance. Just tried to upsell me on other non-maintenance issues. I was charged on March 18th for a general maintenance issue 299.00 that should have been done back in Oct or November. Service techs are mainly salespeople as well as Techs with daily sales goals.

Poor customer service, No loyalty or honesty. It took a week to get work completed. Within the week I continued to get promised of callbacks which never happened. Unprofessionalism. I was offered a discount for being displaced due to freezing temperatures without heat. When work was completed the tech said that it would be over $1k and they could take cash cause tech didn't have readers to process card payment. Then tech called his office to do payment over the phone. The person who took payment said that I already got a discount and I said the credit amount was my previous payment that I made as a deposit to start and complete the work needed.

I am extremely disappointed with ARS and their horrible customer service. They absolutely do not stand behind their work. Over the past year and a half, they have sent multiple technicians to my home to fix the same issue — the board on my unit has now broken down three times. After fixing it twice already, it has failed again, and instead of taking responsibility, they are refusing to come out and properly resolve the problem. To make matters worse, you can’t even get a supervisor on the phone. No one calls back, no one takes accountability, and I’m left dealing with the same unresolved issue over and over again.

I recently had the unfortunate experience of dealing with a clogged main drain. I contacted ARS for assistance, hoping for a swift resolution. Unfortunately, the service technician, Xavier, did not meet my expectations. He arrived with a bad attitude, which was evident from the moment he stepped inside. His demeanor was so unpleasant that it made the situation worse. Despite the inconvenience, he seemed to be unable to resolve the issue effectively. I was left feeling frustrated and dissatisfied with the service provided. I hope to have a more pleasant experience with ARS in the future. Then we called back and they told us that someone else would come back out to fix it but they never did and when he was there he made it worst and he broke my stairs. Had mud all over them and my floor. Has no respect for my home and management doesn't care.

They could not complete the work originally agreed upon, the contractor cussed me out when I did not accept the alternative he offered, and then proceeded to still charge me $5000 for work not completed.

We had a representative come out for ARS some where around Sep and Oct. They didn't put our HVAC system in right the first time so they had to start over. Then they said they had to wait on the city to do their part. Then they said they were waiting on a part. Now while we are doing all this waiting, our airv8s working properly. Now it's winter, my husband is home with serious health condition and they say the weather will jot allow them to come out although the only reason husband is cold is because they never finished their job to install the system correctly. I specifically asked the salesman do you keep your word because I had read where a couple of people said they don't keep their word and he looked me in my eyes and said yes. Well I'm here to tell you no they don't.

I bought a unit with from company over a year ago and haven't had nothing but problems. Called to get service and no one never shows up. All they do is get your money and treat you like dirt. Does not honor their warranty. This company needs to be put out of business. It's a rip off. Their products are second hand. It's a get rich scheme. Stop purchase heating and Air from this company.

I want to commend technician Teklesenbet ** on what I call outstanding service. I was informed I needed a blower motor and heat sensors since the furnace kept overheating. ARS has been at my address 11 times. He got to the crux of the issue. The blower speed was set too low causing the furnace to overheat. There other things he discovered and are in his report.

Ryan ** committed forgery and fraud. He did not produce a written contract but instead began with a security form to have a signature submitted for future digital comparison. Instead he used that signature in cut/paste forgery fraud. Then committed to bring said "paper contract" but instead sent a work crew in his absence. They stole my existing unit. Damaged my electrical distribution box, and left HVA pecker head open and hanging. In addition the discussion concerning upgrade to a 4 ton was completely ignored and the forged contract simply replaced the undersized 2 ton. With this cold snap the fraudulently installed 2 ton can not provide heating above 51 degrees placing inhabitants in danger of hypothermia and death.

Would not use them if you need a hvac. After 2 years we were having problems with our unit, which should not be happen so soon. Labor is not covered, just parts. Check your contract and MAKE SURE you get 3 year labor included in your new a/c...

I will not use ARS/Rescue Rooter again. My latest experience had them charging $89 to diagnose a problem which they said did not exist as my furnace started working again. After it failed shortly after they discovered there was a bad gas valve which the parts were "covered" under warranty. The "labor" estimate was $1,250. Once they came out with the new part, they realized they ordered the last one, but did us a "favor" by finding a less expensive part. Once the right part came in the "labor" charge was $1,251 for 30 minutes. The tech said the job was much easier than expected. Do the math on that one.

I'm filing this complaint about ARS/Rescue Rooter, a contractor referred by Home Depot. Our HVAC unit was installed on 8/8/24. Within weeks, it malfunctioned. On 9/30/24, a tech added refrigerant and dye, promising to return in 3 weeks to check for leaks. No one followed up. After we called again due to malfunctioning indication on thermostat, a tech came on 12/5/24, found frozen tubes and a clogged TXV. On 12/12/24, a different tech said the TXV wasn’t clogged and added more dye. The system briefly worked. On 3/28, the tech found no issue, yet. cooling remained inconsistent. On 6/15, refrigerant was again low. The leak was found in the evaporator coil, which was replaced on 6/19—it didn’t fit properly and required modifications. The unit failed again weeks later. A tech visit was set for 8/12/25, but canceled last minute.

I was very disappointed with this company. I purchased an inside and outside unit on 10/12/2025. A week went by and the breaker was turning off due to overheating wire seeing that the technicians sent changed the a/c breaker from 30mps to 50mps and didn’t change the wire to hold the power of the outside unit that went from 3.5 ton to 4 tons. Have been calling them and empty promises that they will sent a technician and the technician shows up at the wrong time when I’m still at work. Also when the a/c unit was installed it was sent with the permanent a/c filter broken (a huge hole the size of a half dollar) and called about 4 times and still nothing had been done. What business runs like this, the business that will close down soon for empty promises lies. I will contact the Miami-Dade inspection desk and inform the chief mechanical inspector of this situation with my breaker box.

I had two furnace/AC units installed by ARS in April and May of 2025, totaling well over $40,000 after everything was said and done. They offer this "wonderful" service guarantee, but NO WAY to contact ANYONE about any service. They now want to "nickel-and-dime" me (to the tune of an additional $10-$15,000!!) on some additional things their "Platinum Plated" package did not "cover" - this is after "nickel-and-diming" me on MANY other things right after the $40,000 install.

They were supposed to come out Sunday between noon and four to unclog my kitchen drain. They called close to four saying they would not make it out, but it would come out first thing in the morning. They came out in the morning and did not have the right tools to unclog a drain and had to go back to their shop. The person returned, and although he didn’t use a camera said that a grease ball was blocking the pipe and therefore he would have to Use forced air which would cost not $79 but $1000 and make a very bad mess in our kitchen with wood floors. We told them to leave and they still charge $79 for nothing completed. Tried to charge $1000 on outside. Talked to someone on the phone and then came back and said 6 to 700. Feels like a scam. I had advised to stay away.

I have been a customer of ARS Elite Service Plan for 3 years. I canceled the plan in July, due to poor service. After repeated requests to stop the monthly service fee, they have refused to stop charging my credit card. Their Billing Dept. does not answer the phone and does not return messages.

Zero stars. Worst customer service I've ever dealt with. AC salesman damaged my wall when he came out to provide a quote on a new unit. He said someone would be contacting me the following day to schedule the repair, after 2 weeks nothing has been done. I've called multiple times and have just been blown off. I called to cancel the install that had been scheduled and they told me I need to speak with quality assurance. Any time I call conveniently nobody is available in that department. If this is the treatment I'm getting before having the ac unit installed I can't imagine how they treat their actual customers. I'll be looking for a more reputable company.

I’m a 69-year-old female, lives alone and inherited my mom’s house; her air unit was a very small unit so I hired ARS to upgrade my system. $13000.00. Installed March 7, 2023. The unit has worked fine since install up until almost a month ago. Now it stopped cooling. The technician came out and told me he found a blown transformer. That cost me $454.00. I paid the bill without complaint. Now the blower isn’t working and I have called this company several times; they have sent people out to repair it. A 30 year so-called experienced electrician came out and told me some big tale about at install; They- ARS did not wire it with the correct wiring at install; And he told me that my AC was wired into a garage breaker that was initially installed for an air compressor, which is not working any longer.

They installed my Rheem furnace about 5 years ago at a decent price. Fast forward, no heat. Turns out bad inducer. They said the part is under warranty and it will take about 1-1.5 hours of labor. The price? $1793. Not kidding. They wouldn't budge because they knew they had me in a tough situation. I called my neighbor's guy and got it done for less than $400 with the warranty on the part taken care of by them. Always shop around even if you have to pay their overpriced diagnostic fee.

Nine years ago, when I moved into my condominium, the first thing I did was install 3 mini-splits. I paid over $10,000 to have them installed. Several months ago, it came to my awareness that they were not working. ARS rescue router installed them, so I called that company to have someone come out and repair them. I was told they were essentially irreparable. The plumber told me that they were installed improperly. Not only were they not installed properly on a cement slab, but the outdoor unit was also not attached to the cement slab, but worse than that, the cheap insulation they used failed. When I reported this and asked for them to repair the system for free, all they would do is give me a $500 gift certificate.

If I could give a 0 I would. Have been jerked around for the last month. Charged for replacing a warranty part and still have not had any working air or heat. If I would have known they were going to do this I would have ran away and found someone else.

Very poor customer service response and does not honor warranty; unable to reach a service manager to discuss my complaint. I was totally ghosted by ARS Laurel MD (only able to speak with the call center who is only able to document and send a request message).

We’ve bought 5 systems from this company—4 before ARS took over. Big mistake trusting them after. In March 2023, we paid top dollar for a “high-end” cooling and heating system. Last week, during a brutal heat wave, it failed after just 1.5 years. The blower motor died. Warranty covered the part, but ARS still made us pay a call-out fee. We were promised the part would be “expedited.” Instead, it’s been nothing but lies and runaround. Every call gets the same script: “We’ll send an expedited ticket,” “Someone will call you.” No one ever calls. No one takes responsibility. Total gaslighting.

I purchased 4 mini splits from ARS RESCUE ROOTER Columbia SC through Home Depot. As of June, a bedroom unit stopped blowing out air. An ARS technician came rather quickly and thought it might be the compressor but was unable to adequately diagnose the problem due to an expensive tool needed that he could not afford to pay for. I asked to explain that and he said they have to buy their tools and he didn't know when he'd be able to come back. I asked him what would happen if it wasn't the compressor and he said I'd have to pay $2800 for that repair and if it wasn't the compressor, I'd have to pay for whatever else was needed. He apologized and left.

AC went out, from start to finish, took 28 days for them to procure one part and come back out to install. I called at least 50 times looking for updates and was always told "You will get a call back." I never once got a single callback. They cancelled my appointments without my knowledge and rescheduled them, when I called and asked about this, they stated, "You called and called your own appointment." Gaslighting at its finest when every call is recorded, roll the tapes. The technicians were high every time, I could care less about this; however, don't come into my house making it smell like weed. Impossible to get any updates, terrible customer service, and will NEVER use them again.

I was experiencing a blockage in my main sewer line. ARS came out and was unsuccessful with clearing the blockage and said that clay pipe had collapsed and created the blockage. Was quoted 6,004 dollars to replace 10feet of pipe located 4 feet down. They had did 40 feet 4 feet down 2.5yrs ago for 6,600. (Red flag.). And they used a camera as well for determining the cause.