ARS/Rescue Rooter Reviews

I’ve used ARS/Rescue Rooter three times in the last two months for different problems. My toilet kept running, my water heater was dripping, and a few weeks before that, my air conditioning wasn’t working. The people were on time, made appointments when I asked for them, and the three guys who came out were very polite. They were very professional and skilled. They showed me what the problems were and explained everything to me. They repaired the issues and gave me options, which was good. They even looked into the warranties on my water heater and air conditioning, which were both almost done, and got me a deal where the company paid for some of the repairs. They went to that extra effort, and it saved me a couple of hundred bucks. I wouldn’t have known the difference, but they did.

My sump pump in the basement quit working, and it backed up all the drains down there. Most of the basement was flooded. At that time, I thought it was just the sump pump that was the problem. It was Friday night. It was like it's not going to go anywhere until the morning anyway. So, the next morning, I started to call companies, and the nice thing about Rescue Rooter is they had someone here in a couple of hours on a Saturday. He was very nice, got the new sump pump, and got it installed. When he did his inspection, he noticed that it had backed up into the drains on the other side, which made it a different level of water cleanup required because it wasn't just rainwater. There was no sewage, and he recommended the company that they use for cleanup, and that company, which was Clean Pro, was here within a couple hours, and did the cleanup.

I was looking for the best rate and ARS/Rescue Rooter was a little bit more than the other company I was going to go with but I trusted them better than the other companies because the sales guy that came out to explain everything was very professional. He knew exactly what he was talking about. I have two buddies of mine that work in HVAC and I also got information from them to get a good idea of who to go with.

I have used ARS/Rescue Rooter more than once. We even had a mess-up where the guy couldn't fix the amount that I had paid for. I thought it would be $400. He ended up only charging me 100, but I didn't see the money. My son was here, and he had put the money aside. They talked to me. They said, “No. If that's the case, we would look at everything.” I normally don't have a problem with them. Everything is fine, like they normally do.

The issue started with our water heater, and we had an HVAC person come. He said that the drip pan kept dripping too much, and it was tripping our Nest line upstairs and shutting it off. After running diagnostics, he said there was a clog in one of the upstairs restroom sinks, which led me to call ARS/Rescue Rooter. My regular plumber had retired, and my parents had used ARS before, so they referred me. The technician came out, took care of the clog, explained what was wrong, and did a good job. He wasn't overbearing, explained everything thoroughly, was kind, and then went about his business and left.

I'm not too happy with ARS/Rescue Rooter. They charged me $641 to clear a drain line that took about 45 minutes to do. That was after supposedly a $79 discount because I signed up with a service plan for them, so $720 was what it would have cost. The technician was skilled and knew what he was doing and he did it quickly, but when I spoke to my nephew who owns a fairly large air conditioning company in Texas, he said that that was outrageous, that it shouldn't have even cost half that. But it is what it is and I won't ever use them again.

Would not do business with this company. Fraudulent practices. They quote a “Flat,” pricing for labor. They refused to give hourly labor rate but stated that corporate office only gives “Flat,” rate. Part is under warranty and Service Manager refused to order part because I declined the overpriced labor fee, which appears to conceal warranty part charge. Read reviews. Litigation actions in the past. Refused to give Corporate office number to contact and number online is NOT in service.

ARS replaced the entire HVAC and ductwork in the attic and in the crawlspace. Did a great job. We haven't had a working HVAC here for about three or four years. Also, the old unit was so old that they didn't make parts or Freon for it anymore. Their service was nice. They came out the very next day, looked at it, and said everything was great, and I haven't had any issues with it since. It was also less than I was expecting to pay. And it was easy. He didn't try to talk to me like I didn't know a little bit about what I was talking about. Besides HVAC and septic tank, I do everything around here. But he was a good guy. His crew came out at their scheduled times. They stayed for three days. They cleaned out the entire crawlspace and hauled everything away. They didn't leave any trash behind. The crawlspace looks amazing. Left the unit, told me what I needed to do to take care of the unit, and left a couple of filters behind.

I just called ARS the day before yesterday because they were supposed to come out two weeks ago. They just put a new unit in, but they didn't put the filter in the unit. It wasn't difficult at all to contact them. They sent somebody out yesterday, but he said he didn't have the filter on his truck. He said he was going to put in for somebody else to come out and put the filter in. So, I'm rating ARS a 4. Once I get the filter, I could give them a 5. The problem I have is my house doesn't have a filter inside. I told them from the beginning that my old air conditioner that they took off, the filter was always on the outside. So, the guy said he would put a 4-inch filter, but there's no filter on there. There's nowhere to change or put a filter. They have to do something extra thing to manage to put the filter on there.

Rescue Rooter replaced two air conditioners for me. The salesperson that came in was very professional and nice and gave me a very good idea about the product. The team that came to put in the air conditioners was a lot of people and did the whole thing in one day, as they told me. They were done by the time they told me as well. The only bad experience I have with them was with their local office in Raleigh. People there are not very professional at all. The communication with them is terrible. But if you to talk to the call center, they will take your order and send the professionals. I recommend the people who puts the system.

My experience with ARS was good. The fan wasn't turning on, so I needed it checked out. Their service was good and quick. He was nice and respectful, but it was just overpriced. He just checked it and then charged me $130.

ARS/Rescue Rooter does an annual checkup on my furnace most of the time. They're coming out on Monday to do my annual service this year. In the past, I've had some plumbing issue. However, I didn't particularly care about the guy that came out, so I didn't have him do the work. Other than that guy, the ones that have come out have been really professional and go straight to the work that they come out to do. They offer good suggestions about things to better the air in my home. That's how I got the scrubber because one suggested that I might get that, and it's worked out pretty good.

I've had nothing but issues with ARS/Rescue Rooter since we put the unit in. The day after it was put in, we had to have them back out there because it wouldn't work right. Then you have people on the phone telling you to run some special for $10. You run it, you pay it, and then they try to say that it wasn't them, but yet it was one of their vans that was in your driveway. But it wasn't them who did it.

I was not getting water. There was something wrong with the device that they've installed on the heater, and my hot water was totally gone. But the tech from ARS/Rescue Rooter came right away and fixed the problem. The device still kept on pinging so I called again. My experience with ARS/Rescue Rooter was wonderful.

I called ARS/Rescue Rooter because I have some noise at the fan. The techs were professional and on time. Yeah. They finished it in one day like they said. Everything is done. However, I have to call them back because the noise came back again. Everything is good right now, except that noise.

The first gentleman from ARS/Rescue Rooter who came out seemed he was just trying to sell me stuff. There was no compassion. It was just trying to sell me and make me spend more money. That led me to not want to call back. The second gentleman came by and gave me some good information, but I spent $200 to have the same problem. Just to come by is 170. Using ARS/Rescue Rooter doesn't seem worth it, because it's not feasible to be able to afford to keep figuring out what's going on. I would not recommend them to a friend.

I reached out to ARS because the AC stopped cooling. The tech who came out was very professional. He told me everything we needed to know about how to service an HVAC, what the problem was, and what he fixed. The cost was a little off-chain, but it was a weekend, so I expected that. ARS is a good business to call.

ARS came out and did a mini-split system for us. It was a pretty easy process and they did a good job. Everything was done pretty quickly, too. 5 stars. With ARS, I like being able to utilize my garage as a whole new room and being able to work out there. If somebody is considering getting their service, I'd say give them a chance to come out and give you a quote. They give you a fair price and a good quality service.

The AC wasn't cooling the house down. The thermostat had gone out, so I thought that it was a battery behind the thermostat. The thermostat was off, wasn't the battery behind it. When the guy from ARS came out and checked, he said that the compressor went out. It was a great service visit. He did everything he was supposed to do. It's good and cool here now. ARS worked with getting us approved. They have good customer service.

We had some work done by ARS a few years back, and we loved the way that they took care of the situation and got it handled within a certain timeframe. So then we knew to give this place a call back once we had more issues. Our air conditioning was not working as great, and I had an email, and it said that ARS said heating and cooling. I only thought it was just plumbing work. So, when it said heating and cooling, I gave them a call right away to schedule an appointment and it went really good.

ARS/Rescue Rooter came over for the air conditioner when it went out and the service visit was great. They were on the job, they did what they needed to do, and I'm enjoying my air now. I'm satisfied with the service and I rate them 5 stars.

We reached out to ARS because the toilet wouldn't flush, and it was filled with water. We needed a plumber. Our experience with the service visit was good. They replaced the pump, and they did it in two hours. Having ARS has been easy. It’s expensive, though.

ARS/Rescue Rooter’s pricing is about the same as everyone else’s and not a lot higher. They have installed three different units for me in three different locations, and I've been pleased with their reaction to any problem. They provide quick service when I call and come out very quickly. If I have a problem, the repair guys stay until it’s fixed, and if something goes wrong after that, they come back quickly to repair that. One Sunday, I had a backup in my sewer system. The repair guys came out and worked on the problem, and then came back Monday morning. It turned out the issue wasn’t in my system at all. It was in the county line and they helped me get in touch with the county. So when I had problems with my heating and air conditioning, I just called them.

ARS had installed our HVAC system, and we had an issue where the HVAC was cutting out so I called. Robert came out and he checked out the system. He determined that our thermostat was not working correctly. He's ordered a new one, and ARS is gonna come and install it. We were very happy with the service when they replaced our air conditioning system. They were the most competitive price-wise and it's under warranty. We have been very happy with the service we've received in support so I'd recommend ARS. They're a top-rated outfit. They were one of the Home Depot selected contractors, and my experience is that Home Depot only picks the best contractors.

Our air conditioner stopped cooling properly, and the fan in the unit stopped turning. The motor was on, but the fan wouldn't move. I reached out to ARS/Rescue Rooter and a gentleman came out. He explained everything that he was doing, told me why he was doing it, and along the way, had to do certain tests to pinpoint the problem. He was so great. He walked me through the whole process and showed me everything, so there was no question about whether he was telling me the truth. That was great because he didn't just come and say it was broken, that I needed a new system. He went through the components, tested each of them, looked at them for optimization, made the recommendation on the repair that was needed, made the appropriate repair, then tested after the repair to make sure everything was working properly and there wasn't anything else that needed to be adjusted.

The first experience I had with ARS/Rescue Rooter was in November. I purchased a new system through them, and they installed it. It took a day or two to complete everything and they were professional. Everything was as they said it was. They backed up the product and the mechanics were good. I used them the second time but the second time was a totally different experience. My wife had issues with someone she was trying to call for the second ARS system. They didn't return calls in earnest. They had this philosophy of not speaking to the customer. There were only communicating through email. We had an issue with the payment plan. They were saying that we owe them extra money. We asked how much it was but we never got a response to that.

For my recent claim with ARS, the washer people came to change it to a new washing machine. The top was not opening. But the tech tried to open it. It was not complicated. So, he said, “You are doing well, so you don’t need to change. You are okay.” Everything is good now. The tech was very good.

Originally, I bought a new air conditioning system from ARS. I was having a problem with the air conditioner off and on. When it stopped working, I called for a service call because I was thinking it was still under warranty. Because it says the air conditioner is guaranteed for a certain number of years. The years weren't up. And I asked last time whether the service call would be covered? The rep said yes. But the guy got out here and told me no. Before he could even check it, it cost me $150 just for him to check it. They also tried to charge me $350 for a fuse. But now, the air conditioner is functioning fine.

ARS was great. They came out the next day for my air conditioner drain plug that had plugged up, and they got that taken care of. They were pretty quick. The price I thought was a little high, but I've talked to other people and they said that’s about right.

DO NOT USE THIS COMPANY for HVAC needs. Had new unit installed May 7, 2026. Installation was horrible, techs were no good. Still working on a resolution after 4 visits. No one wants to take responsibility. Request manager call, didn’t get. Sent in a negative review, finally got a response. Provided number to call back, it did not go to person they said I needed to talk to. Worst customer service ever for a $15k unit. Installers set AC to the wrong tonnage. This caused a duct to blow out. Was cooling my attic for about 2 weeks. Had tech come out. He said the install was nowhere near their standards. Said a reinstall team would come. Took a day or two, same bozo install tech came out (even though I said I did not want). Figured he would see all the stuff that needed redone from ticket. Took his word for it.

I've been experiencing trouble with my unit for two years. The original installers installed mismatched equipment. And all I could do in the end, because it was obsolete, was have them take it out and install a new mini-split. The tech that ARS sent was excellent. He was very professional. He did a good job. He picked up after himself. He was well spoken and amiable. I liked him. He was a pleasant guy. We sat down and went over the whole thing. He told me how he was gonna do the install. Overall, I would recommend ARS to my friends and family. They were excellent. They're not the least expensive out there, but their price is fair. There was somebody there guiding me every step of the ordering, measuring, and installation. Then afterwards, they had somebody come out too to do a recap.

I reached out to ARS when the air conditioning unit went out in my house. The repairman who came out was good. I even called back and talked to somebody about that. I told them how professional and nice they were. They came on time and I felt they did everything right. However, I was gonna call because on my vent in my kitchen, I see water dripping. Another thing is it's running loud. It’d quiet down for a minute then it’d get loud again. I reached out to ARS on that one and somebody came out. He said that's the way it's supposed to be and didn't do any repair when he came. He just looked at it and listened to it. But when I talked to the other gentleman, he said it was gonna run quiet.

ARS/Rescue Rooter sent a guy to my house to service my air conditioning. Before he came out to do the service, the experience was good. They had told me that he would let me know what was gonna be taking place and what the price was gonna be. But he didn't do any of that. He told me what he did after he finished. He said he put half a tablet in there to unstop the drain, but he charged me for two tablets, which was $85 a tablet. He said the only thing else he did was the back of my line. Initially, I thought I was gonna be paying is $59. He didn't tell me anything about any payment. He just went on and did some work. Then he gave me a payment slip at the end. He charged me 700 some dollars and he was probably done in 15 minutes. The only thing he did was knock the $59 off it.

ARS/Rescue Rooter "dba" Allgood Home Services installed an HVAC system in my house on July 5th 2024. It was inspected by the permit inspector on July 18th, 2024. After multiple months and multiple returns, this contractor supposedly fixed the problem. They never scheduled the re-inspection, which they are legally required to do. Now in July of 2026, the zoning board has malfunctioned and the HVAC system does not have climate control. On July 1, 2026, I was informed by HVAC contractor, Air Conditioning Services Inc., that the permit for the HVAC installation had expired in January of 2025. On July 2, 2026, a technician from Allgood Home Services came to my house and bypassed the zoning board to get the system running again. The technician bypassing the zoning board caused my climate control to not work.

My air conditioner was dead and I decided to call ARS/Rescue Rooter. I got a quote, and the techs came out after two days. The electrician came out and fixed some wiring that they needed for putting this new unit in. Now, everything is working like it’s supposed to. Everybody was great, and it was simple, prompt and professional. I used ARS or one of the subsidiaries up in the Dallas area years ago and I'd recommend it for anybody. The price was reasonable. It was still high, but it was within range of my other quotes. It was as good a quote as any.

ARS/Rescue Rooter came out for the air conditioning that broke. The technician was good and I was satisfied with the work. I'd recommend them.

Their installation of sinks was fine with no issues. However, at $374.40 per install are way overpriced. I got Lowe's to install an addition sink for $164.00.

My AC was not working and I had service done by ARS/Rescue Rooter on June 13th. The techs replaced the fuse and it was very good dealing with them. I already made the payment, but I never received the invoice. The technician told me they would email it and I’ve called three times already.

They have poor communication, tell you you have a bad blower motor and a $300 blower motor is $4,000 to sale a $12,000 system for almost $17,000. You can finance it and it becomes almost $29,000. My system was misdiagnosed; it was a bad breaker and not the blower motor!!

Worst company ever. Stay away from them. 🤬 Right from the moment, the thing is installed it has been a nightmare. First, it was making clunking sounds and I was told that was totally normal when I pointed out my last one didn’t do that. Then for summer to come, and if it’s on, and I use the oven or the dryer or other things in the house, it blows my breaker. The unit is too big for my house and sucking too much power. They never calculated the load for the house which are legally supposed to do. And if they installed a unit, that is too big they are supposed to update your box. When I pointed out, they told me that was my problem to hire electrician and get my box updated.