ARS/Rescue Rooter Reviews

I was at my neighbor's house in Cypress. They're right next door. He was out of town, and I was taking care of the dogs, but the water in their house was coming out of the light from the second floor. I didn't know it was a leak. I cleaned it up, and then I came back a little while later because I had to let the dogs out; then there was more water. I could see it coming out of the light. So I called ARS.

I’ve used ARS/Rescue Rooter three times in the last two months for different problems. My toilet kept running, my water heater was dripping, and a few weeks before that, my air conditioning wasn’t working. The people were on time, made appointments when I asked for them, and the three guys who came out were very polite. They were very professional and skilled. They showed me what the problems were and explained everything to me. They repaired the issues and gave me options, which was good. They even looked into the warranties on my water heater and air conditioning, which were both almost done, and got me a deal where the company paid for some of the repairs. They went to that extra effort, and it saved me a couple of hundred bucks. I wouldn’t have known the difference, but they did.

My sump pump in the basement quit working, and it backed up all the drains down there. Most of the basement was flooded. At that time, I thought it was just the sump pump that was the problem. It was Friday night. It was like it's not going to go anywhere until the morning anyway. So, the next morning, I started to call companies, and the nice thing about Rescue Rooter is they had someone here in a couple of hours on a Saturday. He was very nice, got the new sump pump, and got it installed. When he did his inspection, he noticed that it had backed up into the drains on the other side, which made it a different level of water cleanup required because it wasn't just rainwater. There was no sewage, and he recommended the company that they use for cleanup, and that company, which was Clean Pro, was here within a couple hours, and did the cleanup.

I was looking for the best rate and ARS/Rescue Rooter was a little bit more than the other company I was going to go with but I trusted them better than the other companies because the sales guy that came out to explain everything was very professional. He knew exactly what he was talking about. I have two buddies of mine that work in HVAC and I also got information from them to get a good idea of who to go with.

I have used ARS/Rescue Rooter more than once. We even had a mess-up where the guy couldn't fix the amount that I had paid for. I thought it would be $400. He ended up only charging me 100, but I didn't see the money. My son was here, and he had put the money aside. They talked to me. They said, “No. If that's the case, we would look at everything.” I normally don't have a problem with them. Everything is fine, like they normally do.

I purchased a Rheem A/C unit in March of 2025 from ARS Heating & Cooling of Tampa Bay. I was told during the purchasing process that I would get all of these great warranties but was not told they are only for the 1st year. In the 1yr & 5 months that I had the unit, I had to call ARS to service my brand-new unit 4 times. The 4th time my blower motor went out, not even 2 yrs old. I was told it was caused from a power surge, which I had not had any!!! The labor was going to cost me to $850 discounted down from $1658 to replace the motor, the part was under warranty. I was then told I could contact Rheem to get the motor myself, BUT... it would void ALL my warranties!!! I called Rheem and was told that was ABSOLUTELY NOT TRUE!!! Beware before you purchase from this company.

I have had nothing but excellent service from ARS. I have a new unit from last year. And the recent service was great, timely and prompt. The drain on my air conditioner stopped up. Since I found out about it, I called ARS. I called on Saturday night and they got there on Sunday morning at 8:00 or 9:00. I was stunned that they came because it was a weekend. The tech did a great job. I watched him fix the problem. He cleaned the drain out, went outside and washed off my condenser with all the trash on it. He checked out the electricals too. It was quick. He was very professional and he knew exactly what was going on.

The dual zone for the AC unit wasn't splitting the circulation between the upper and lower levels. Since ARS was the one that came in and put in our new condenser last year and we were satisfied with the service, we called them again this year for the AC issue. The service visit was good and pretty efficient. The tech arrived within the window that he projected and he was a nice guy. I'd encourage others to give ARS a call and try out their service.

We had a sewer backup in our Chingford property. ARS was the soonest that could get out and they seem to have gotten everything done and cleared out. This was my first or second time using them, and the plumber was good. Their customer service is really good too. The pricing was a bit high though.

One of our AC units quit blowing out cold air. ARS came out and they were very good. It was not a fantastic deal, but I got a fair deal on their price. They temporarily fixed the problem. The AC unit needs to be replaced, but they were able to put something. It should keep it going anywhere from two months to two years. The service man that was there gave me a lot of good advice and guidance on what to do next. I appreciate him walking me through what he was doing. That wasn't required but it was nice that he agreed to do that. For somebody that's a layman and doesn't go through this a lot, it was very helpful.

My experience with ARS was fine. We didn't have any problems. It was a very quick job. The tech came in. He told me how much it was gonna cost, and he got right to work and did it. It didn't take very long at all. He said it was hair that had clogged up everything. We haven't had any problems since. It cost a little more than I would have liked. But other than that, that’s fine.

My air conditioner went out and ARS/Rescue Rooter told me I needed a compressor. I bought one and the techs installed it, but it went out. The techs came back and said I needed to buy another compressor. I got one, and they said it would take six weeks to come in. They kept bringing the wrong one and finally, they put one in after four months of waiting. It was burning a wire, so they had to come back. They said I could order another compressor and I said no. I've been through the whole summer with no air conditioner in 100-degree weather. So, I ended up buying a new air conditioner and heating unit. ARS put the air conditioner in. But there was a burning smell I couldn’t identify and they came out to check it.

My AC wasn't working. I was at Home Depot around noon, and a rep asked me, "Do you want someone to check on your AC?” I said, "Yep.” ARS came out at 4 o'clock. But the person was just for replacing ACs. So, they sent someone else out the next morning and fixed it. It was definitely worthwhile and they were great. You should go through Home Depot because they had a good promo.

PLEASE READ AND SHARE. SCAM ALERT. LAWSUITS AGAINST THIS COMPANY. We felt like we were going to be the victims of a MAJOR SCAM. Heat pump went out. Called these guys. Tech claimed pipes were leaking, compressor was broken and motor was broken. Claimed $12,000 to $13,000 to fix and the parts would take weeks to get. (This is a $3K to $5K fix. IMPORTANT: This is EXACTLY the scenarios and problems described by multiple people on other review sites.) Told us wasn't worth it to fix and we should get a new heat pump and he'd send one of his team out to give us a quote for a new heat pump. We said ok. Charged us $139 for the diagnostic but said it would be taken off the cost of a new unit. (NOTE: The tech did NOT leave a written diagnostic or receipt for what we paid.)

Use ARS/ Rescue Rooter. They're a good company. They're reliable, they show up on time within a window, and they work with you if your schedule changes. The service was good.

The HVAC is not working properly. ARS sent two different technicians, and both of them said something different in the report. So we're on the edge because it's a new AC. It's a two-year-old unit, and we spent 16,000 with them. They want us to pay for labor, which is outrageous, like 1,600. One technician came, and he said it was the blower that wasn't working correctly. We were trying to get a second opinion, so we asked them to come one more time, which we had to pay again for the report. And another guy said there's a restriction in the system. So it's two different things going on with it. This is a two-year unit. Nothing should be going on with the unit at all. They're almost brand-new. They said parts are free, but we have to pay the labor. And we've spent 16,000 on the unit. That doesn't sit well with us. This company doesn't take care of its customers.

ARS came out for the HVAC, and they were very quick. It was a very good experience.

ARS was great when they came to work on my HVAC that wasn't running. It was a simple fix and the guy was good. It took about an hour and everything that could be done was fully resolved.

I've used ARS in the past when I had American Home Shield and I didn't have to worry about them sending out a random contractor. I'm no longer with American Home Shield, so I just called ARS out for a plumbing issue, and their customer service was good. The technician was good as well.

I had service done on my AC unit, and the guy was excellent. He did a great job. It's 100% functioning now.

If you got something that needs fixed, give ARS a call and they will be out quickly. I used their service when the drain was clogged and the guy who came out did a great job. He unclogged it with a vacuum and sucked out a big wad of hair. He was quick and was only there for half hour, then a field manager came the next day with a camera. Everybody was good. I've also used them before and every time, I could always get somebody when nobody else could come. Usually, they get somebody out there the same day and they usually get the problem fixed. If not, they always tell you somebody will be out the next day to fix it. And their price is reasonable for what they do.

My experience with ARS/Rescue Rooter was okay. I didn't think they ran our drain all the way through because my shower is still stopped up. I wasn’t happy with the price they gave me to fix it either. The guy didn't run the rooter through it. The shower is still draining really slowly like it was doing before. The sink in the kitchen is working okay, but the bathtub is not. I wasn’t happy with that.

ARS LLC d/b/a Andy's Statewide in MI 1. Installation Defect: On 6/10/24, Andy's found the system 1.5 lbs (approx 30%) low on refrigerant. Consecutive leak tests on 10/22/24 & 5/15/25 found zero leaks. Andy's written report on 6/11/25 concluded the system was delivered low from installation. Operating 30% low for 4 years caused extreme inefficiency, inflated energy bills, & compressor thermal stress. I dispute Andy's claim that this isn't an error because the compressor hasn't failed yet; installation is defined by adherence to manufacturer protocol. 2. Failure to Commission: Andy's admitted that Andy's possesses no startup logs, no airflow measurements & no Total External Static Pressure records for my home, a direct violation of Michigan Residential Code M1401.3. 3. Data Manipulation: On 9/3/25, ARS recorded that air balancing was structurally impossible.

BE AWARE!!!! This ARS Company is using the HOME DEPOT brand to offer a very attractive price for AC services, just to access you home and then charge outrageous prices for what they said was included. They use false advertising and a deceiving process. They still will charge you even if nothing was done. Then when you call to request a review of the invoice a very aggressive person by name Melissa takes the call. Does NOT listen and threaten customers to send you to collection. My recommendation: Look for another provider!!!

I’ve been with ARS for a few years now. I contacted them recently for my heat and air. Scheduling the service was easy. The tech was good, and he came promptly. He knew what he was doing. I did have that problem where it just seemed like it stopped cooling, but he was able to fix that. I feel good about the work done. I haven't had any issues since.

It was not a good experience with ARS. The service tech came out. First off, they charged me $135, which wasn't bad considering it was a Sunday, the day after the Fourth of July. Then they showed up; the guy came out. The problem was my AC unit fan on the condenser unit, the outdoor unit, wasn't running. Nothing else that I could tell was a problem. He took the covers off, looked at the unit, said that there was an oil leak at the compressor, and the unit was too old to be repaired. So he said the only thing they could do was replace it and that they had to replace the entire system.

We needed to replace the potable water expansion tank on our water heater because it was leaking and making a big mess. I called ARS, and the first guy came and inspected everything and told us how much it was probably gonna be. Then, within the next two hours, they sent another person to come and actually fix it and replace it. It was very nice for them to be able to take care of it quickly.

I'm not too happy with ARS/Rescue Rooter. They charged me $641 to clear a drain line that took about 45 minutes to do. That was after supposedly a $79 discount because I signed up with a service plan for them, so $720 was what it would have cost. The technician was skilled and knew what he was doing and he did it quickly, but when I spoke to my nephew who owns a fairly large air conditioning company in Texas, he said that that was outrageous, that it shouldn't have even cost half that. But it is what it is and I won't ever use them again.

Would not do business with this company. Fraudulent practices. They quote a “Flat,” pricing for labor. They refused to give hourly labor rate but stated that corporate office only gives “Flat,” rate. Part is under warranty and Service Manager refused to order part because I declined the overpriced labor fee, which appears to conceal warranty part charge. Read reviews. Litigation actions in the past. Refused to give Corporate office number to contact and number online is NOT in service.

ARS replaced the entire HVAC and ductwork in the attic and in the crawlspace. Did a great job. We haven't had a working HVAC here for about three or four years. Also, the old unit was so old that they didn't make parts or Freon for it anymore. Their service was nice. They came out the very next day, looked at it, and said everything was great, and I haven't had any issues with it since. It was also less than I was expecting to pay. And it was easy. He didn't try to talk to me like I didn't know a little bit about what I was talking about. Besides HVAC and septic tank, I do everything around here. But he was a good guy. His crew came out at their scheduled times. They stayed for three days. They cleaned out the entire crawlspace and hauled everything away. They didn't leave any trash behind. The crawlspace looks amazing. Left the unit, told me what I needed to do to take care of the unit, and left a couple of filters behind.

I just called ARS the day before yesterday because they were supposed to come out two weeks ago. They just put a new unit in, but they didn't put the filter in the unit. It wasn't difficult at all to contact them. They sent somebody out yesterday, but he said he didn't have the filter on his truck. He said he was going to put in for somebody else to come out and put the filter in. So, I'm rating ARS a 4. Once I get the filter, I could give them a 5. The problem I have is my house doesn't have a filter inside. I told them from the beginning that my old air conditioner that they took off, the filter was always on the outside. So, the guy said he would put a 4-inch filter, but there's no filter on there. There's nowhere to change or put a filter. They have to do something extra thing to manage to put the filter on there.

Rescue Rooter replaced two air conditioners for me. The salesperson that came in was very professional and nice and gave me a very good idea about the product. The team that came to put in the air conditioners was a lot of people and did the whole thing in one day, as they told me. They were done by the time they told me as well. The only bad experience I have with them was with their local office in Raleigh. People there are not very professional at all. The communication with them is terrible. But if you to talk to the call center, they will take your order and send the professionals. I recommend the people who puts the system.

My experience with ARS was good. The fan wasn't turning on, so I needed it checked out. Their service was good and quick. He was nice and respectful, but it was just overpriced. He just checked it and then charged me $130.

ARS/Rescue Rooter does an annual checkup on my furnace most of the time. They're coming out on Monday to do my annual service this year. In the past, I've had some plumbing issue. However, I didn't particularly care about the guy that came out, so I didn't have him do the work. Other than that guy, the ones that have come out have been really professional and go straight to the work that they come out to do. They offer good suggestions about things to better the air in my home. That's how I got the scrubber because one suggested that I might get that, and it's worked out pretty good.

I've had nothing but issues with ARS/Rescue Rooter since we put the unit in. The day after it was put in, we had to have them back out there because it wouldn't work right. Then you have people on the phone telling you to run some special for $10. You run it, you pay it, and then they try to say that it wasn't them, but yet it was one of their vans that was in your driveway. But it wasn't them who did it.

I was not getting water. There was something wrong with the device that they've installed on the heater, and my hot water was totally gone. But the tech from ARS/Rescue Rooter came right away and fixed the problem. The device still kept on pinging so I called again. My experience with ARS/Rescue Rooter was wonderful.

I called ARS/Rescue Rooter because I have some noise at the fan. The techs were professional and on time. Yeah. They finished it in one day like they said. Everything is done. However, I have to call them back because the noise came back again. Everything is good right now, except that noise.

The first gentleman from ARS/Rescue Rooter who came out seemed he was just trying to sell me stuff. There was no compassion. It was just trying to sell me and make me spend more money. That led me to not want to call back. The second gentleman came by and gave me some good information, but I spent $200 to have the same problem. Just to come by is 170. Using ARS/Rescue Rooter doesn't seem worth it, because it's not feasible to be able to afford to keep figuring out what's going on. I would not recommend them to a friend.

I reached out to ARS because the AC stopped cooling. The tech who came out was very professional. He told me everything we needed to know about how to service an HVAC, what the problem was, and what he fixed. The cost was a little off-chain, but it was a weekend, so I expected that. ARS is a good business to call.

ARS came out and did a mini-split system for us. It was a pretty easy process and they did a good job. Everything was done pretty quickly, too. 5 stars. With ARS, I like being able to utilize my garage as a whole new room and being able to work out there. If somebody is considering getting their service, I'd say give them a chance to come out and give you a quote. They give you a fair price and a good quality service.