Rollup Awnings Reviews

I paid a deposit of $1095. They were overdue on my installation date, and they could not provide me with a delivery window other than 12 to 5, despite their assurances when selling the awning that they would work with me. When I complained about this, a woman named Fran was extremely nasty and actually hung up the phone on me. Don't use them!

I was in my first full season with this awning, a beautiful summer day where a gust of wind came out of nowhere and pulled the awning away from the house on the right side. I called for a repair and spoke with a "mean as a snake" woman. She said it would be $125 to come look. I did agree. The men were here not five minutes and stated that a new 2 x 8 would have to be installed - price $1200. This is outrageous. I believe the awning was never attached correctly to begin with but how do you prove it unless you open the wall from inside. It is a beautiful looking awning but in reality is a piece of junk. This cost me $4000 and now they want $1200 to repair. What a shame!

I called Roll Awning to come down and repair my awning (I bought from them in 2003) which was collapsing. They took a look and then told me that they would have to take down the awning and remove the board that supports the awning. The price was $1,200! I understand there is a labor cost to take down the awning, but the materials for a new board can't be more than $20. This is a complete ripoff on the customer.

In 2008, I hired Rollup to supply and install a roll up awning. Approximately 2 weeks ago, my neighbor rolled out the awning, placed a pizza on the table, a gust of wind ripped the awning from the brackets. My neighbor barely made it out from under the awning before being harmed. I called Rollup and spoke to Irma. I explained that this was a serious situation in that someone almost got physically hurt due to no neglect on our part. Irma explained that there were no servicemen that she could send out, that I was to call her on Monday. I called on Monday and was told I would have to pay a $99 travel charge and $180 labor fee. I would like to know where she obtained the labor fee from without seeing the details.