Rollup Awnings Reviews

I've done a couple of houses with Rollup Awnings. I used them to block the sun and the rain and they are very good for me. They've held up and I am pleased. It was a great experience. The installer came on time, installed - did well, and they were courteous.

There was a Rollup Awning existing when I bought the home. I contacted them to replace the canvas material on it. But after our discussion, it turned out that it made more sense to replace the entire awning. From the original awning that was here versus the new awning that we ended up buying, we did get several upgrades. We have a western exposure so any time we use the patio and the atheneum, the awning is out to keep out the sunshine. I was very satisfied with the product, the salespeople and the installation people. It's a reliable company with a quality product.

My neighbor had used Rollup Awnings and I liked the way it looked. I picked out a color that would match the house and the patio and it was lovely. They were wonderful and we were very pleased with what we chose. I use it every day when the sun comes into my backyard, if I have company and if I'm here. Whenever I'm home and it's sunny out, I open it. The mechanics is just very superior compared to everything else that my husband and I saw.

Every time I've dealt with Rollup Awnings, it's been very, very good and very easy. They do the measurements, do their job and it's put in for you. I've never had a problem with them. I've only been dealing with them for about five or six years but everything that they've done for me, I've been very happy with.

I was very, very happy with Rollup Awnings. They were very professional, very easy to deal with and did a great job. They were a neighborhood company, so I catch their shows a few times. I went to about four other companies to see what other people had and what their pricing was. Rollup had the best product and it also had the best price. I had an awning once before in my other house and we enjoyed using it. The new awning that we got is motorized and we had a choice of fabrics and different kinds of trimmings to go with it. One day we were sitting out in the back and one of the neighbors came by and commented on how nice it was.

My experience with Rollup Awnings was very good. I have a beautiful awning and I'm very satisfied. They came and did a great job, came when they said they were supposed to come, and they did what they said they were going to do.

I researched several companies selling awnings and selected Rollup Awnings. The product is very well made with top of the shelf materials. It is costly compared to other inferior awnings on the market, but you get what you pay for. My salesman Tony was very frank in describing the product and how it worked. He described in detail how it would be installed. I asked a lot of questions and was satisfied the product would work for me, including installation on my house. The installers showed up on time and did a very good job securing awning to the wall. The electrician showed up same day and did an excellent job as well. I do recommend this company because it is a local LI company who sells a great quality product.

The house I bought already had the awning installed and I needed a new one. Initially speaking with the front office people, there was one person that wasn’t very friendly or helpful. And then when the team came out, there were a few little glitches but then it was made right. I think maybe because the owners had changed in between, maybe that’s what made the difference. But it was put up, it looks good, it works. The salesman was very nice. The team was very nice.

We bought a condo and I needed some shade in the backyard and Rollup Awnings has the best product out there. We had it exceed the depth. We had scalloped ends, special roof mounts and it's a beautiful product. I use my awning every single day. We have barbecues and we entertain out there. We use it all the time. We get up in the morning, leave it out, and I take it in at night. The product is a 10 and dealing with them is a 1. They have one person over there that I refuse to speak to **, who I think is one of the owners. There's one guy named Judd who is absolutely cooperative and nice. He is the only person to deal with over there. And he hears it all the time from clients. They got the worst reputation for personality on Long Island when it comes to awnings, and it's not just me. But I think what a lot of people overlook is the product is the best. People don't want to deal with them.

I got hurricane shutters from Rollup Awnings. There was confusion between the father and the other son who worked here. Thank god, there was another son that came into the picture to put it together. I still didn't see these things working but it's okay. I'm staying with it at this time.

We designed the awning to be 20 foot by 10 foot and it's electric. And it was a 10-year fabric warranty. I'd recommend them.

My husband had been researching but he knew of Rollup Awnings because they were based on Long Island. He made an appointment for the guy to come and liked everything that the representative told us. We had one of those carport tents for many years and decided we should get something that was more permanent but that could also come back in. We got the standard one. We have the motor, we have not the crank one. The wind sensor is on it and we picked the fabric.

I purchase a rollup awning in May 2009. About a week after the install, I noticed that the awning was not level when extended. So I called, and a short time later two technicians arrived when I was not home and adjusted the awning. When I arrived home that night from work, I noticed that they never placed the lock washer on the bolt on one side of the unit.

I realized that Rollup Awnings had a bigger and higher quality product that's what we needed so we chose them over other companies. We chose the electric motor, our fabric and the color. Everything was custom. It was nice that they had a large selection of colors and fabric. The people were also very helpful, very efficient and very professional.

We bought our motorized awning last year & we love it! We recently needed an adjustment to the awning & they were fantastic! The two men who came out to do the job were very knowledgeable about the work. We would recommend this product, it is great!

I thought it was time for some home improvement, so I decided to purchase Roll-up Awnings. We chose a color that appealed to us and matched the house, and had an upgraded motor. We usually use it during afternoons for shade, and it feels good. It’s almost like a room has been added to the house.

Rollup Awnings put an awning on my house about 12 years ago and it has held up beautifully. I felt that I needed another awning in the space next to it. We were doing another sitting area and it just extended our deck. I had this planned for several years and finally got around to doing it. The newer awning has a wind sensor. If the wind is over a certain speed and there's vibration in the awning, it retracts automatically. I like that feature and the newer awnings have a crank. The older awning did not have a crank so in case you had a power failure, you're stuck with it out there because its motorized.

We like the product we got from Rollup Awnings. We use it a lot. The team was very good. They know what they're doing. There's only one thing I don't like and it's that when it rains, the water stays there so you got to close it.

We're extremely pleased with the product from Rollup Awnings. We needed an awning for the backyard and chose them for the quality and the customer service. We got to choose our fabric and had the remote control and everything works fine. We use it almost every day. They were outstanding.

Rollup Awnings was absolutely wonderful. I love the job and the awning and so far, so good. I didn't want something that snow would build up and this looks like the snow is not going to build up in it. And it does make my house cooler too. We got the electric button to open and close it. They were excellent.

We bought out Roll Up several years ago. Was never told how to care for it! The brush is falling out and called several times to have someone fix it. Was told I will get a call for cost and when guy will come. Neither happened. Called today and was told guy showed up - BS! Then told it will cost $216 to have him push brush back into unit. Are you kidding me!!!!!! So nice when we made purchase and so ** on consumer service. Would't recommend them if they were the last company around!

I have a deck in the backyard with a swimming pool and for years we’ve been talking about it, but I always thought it was too expensive. But then finally, I just decided let’s do it, and we did purchase an awning. I’ve seen the commercial for SunSetter about Rollup Awnings and somebody told me that there was a place right in Holbrook and I live in Holbrook that makes the manufacture and sales right in the same building. Also, I’m a police officer years ago. I’m retired now, but years ago, I drove past it so I had an idea where it was. So my wife and I said, “Lets’ go take a look.” So we drove to this place just to look. We had no intention of buying. And we were so impressed with the salesman with his knowledge and his attitude and no high pressure that we bought it right there on the spot.

Absolutely excellent. They were really, really professional and we like them a lot. Rollup Awnings has been around for over 30 years. My sister-in-law actually used them and they're from the area so we’ve kind of known about them. Their product allows for waterproof awning whereas those from other companies just block out the sunlight (we went with them because of that). We use it pretty much every day from 12 o'clock until about a little after dinner, all day long.

From the time we walked into the showroom in West Hempstead to the click of the remote, we were very pleased with our experience at Rollup Awnings. The salesman answered all our questions, explained the inner workings of the arms, the fabrics and colors. The time frame setup for measuring and installing were all done within two weeks. The installers were every respectful and polite. I would recommend this company to anyone who is looking for an awning.

Dealing with this company has been a nightmare! My advice to ANYONE looking for a Rollup Awning or stationary awning, do your due diligence and shop around. You will be amazed at the price difference with the same or better quality and most importantly better customer service. I would NEVER recommend this company to anyone. Money is too hard to come by than to spend it with a company that could really care less about you after they have it.

The arrogance is unbelievable. They talk to you like you're dirt. Their product isn't holding up. Their call volume is so high, for the spring 2014 they are charging to look at their poor equipment even under a year old (purchased 6/27/13, installed 7/17/13). They sold me on the weather vain (safe and sound tech which doesn't make me feel safe) and come to find out it is just a decoration on the outside of my house. The fat guy at the store told me on how the weather vain would open and close in high winds and during extreme heat and rain, it hasn't done anything but spin for ***$600.00 down from ***$1,200.00. I only recommend buying from them if you like a good fight. I wouldn't use this product. I would rather go to Costco. They have a much better return and product protection service.

My husband and I ordered a roll up awning and have had nothing but problems. Before the purchase, we put in a brand new roof. The installers had to come back b/c the awning was ready to fall off the roof. The lady that answers the service calls is rude. They tell you if you have an emergency to email them but takes 24 hours to get back to you. The awning is now ready to fall off again and they said it's b/c of my roof - which is brand new. They claim roofers don't use the right board under the shingles. They refuse to service it. Clearly the installers are not capable of installing correctly. And now my new roof is ruined. Not to mention I have an awning hanging off that could really hurt someone. They want more money to fix it and recommended I call a contractor. Not worth a penny! Biggest mistake ever. Not nice people - talk over you and think they know your problem and all they want is more money. Waste of money. Total aggravation.

Bought roll-up awning in July 2008. Just noticed a tear in the fabric along a seam line. Checked my warranty and guess what? Not covered. Had prior issue with motor under warranty. Awning would roll out and not in. Motor was previously replaced by a recall. Got charged a service fee which I didn't believe was warranted due to no fault of my own. Sorry that I recommended this company to a friend.

We hired Rollup to install their storm shutters. After work commenced, we decided to add electric motors instead of the manual cranks to operate the shutters. Since the job just started, it was the perfect time to tell them. They insisted on finishing the job without the motors, riveting in, and sealing up the enclosures, getting paid in full, and then signing a new contract for adding the motors, and having to rip apart the just completed job at additional cost to make the change. We went to court when I wouldn't pay them until the job was done the way we wanted it. Since there was no reason for their inflexibility, the judge agreed with us and made them finish the job prior to getting paid.

I was trying to get some service from them as my awning was malfunctioning and would not stay open. Everything I said was turned around as it being my fault as to void any possible warranty issue. I called and set up an appointment, which I was told would cost $194 charge just for evaluating the problem. It was set for after 3pm Friday, 7/27, and they came earlier when I was not home. They then said it was how my electrician wired it and would come back on Monday. When the lady Fran got on the phone, I asked her if she made the original appointment and if she remembered telling me they would come by after 3. Her snide remark back was, "Well, if I did, I don't remember." She then said, "Don't yell at me," and hung up the phone on me. When I called back, the guy got on and said, "Listen, you **. Don't you abuse the women here," and then kept telling me to shut the ** up about 10 times. They never showed up that Monday. I took the day off from work to see them. You don't want to do business with these unsophisticated, low class animals.

I paid a deposit of $1095. They were overdue on my installation date, and they could not provide me with a delivery window other than 12 to 5, despite their assurances when selling the awning that they would work with me. When I complained about this, a woman named Fran was extremely nasty and actually hung up the phone on me. Don't use them!

I was in my first full season with this awning, a beautiful summer day where a gust of wind came out of nowhere and pulled the awning away from the house on the right side. I called for a repair and spoke with a "mean as a snake" woman. She said it would be $125 to come look. I did agree. The men were here not five minutes and stated that a new 2 x 8 would have to be installed - price $1200. This is outrageous. I believe the awning was never attached correctly to begin with but how do you prove it unless you open the wall from inside. It is a beautiful looking awning but in reality is a piece of junk. This cost me $4000 and now they want $1200 to repair. What a shame!

I called Roll Awning to come down and repair my awning (I bought from them in 2003) which was collapsing. They took a look and then told me that they would have to take down the awning and remove the board that supports the awning. The price was $1,200! I understand there is a labor cost to take down the awning, but the materials for a new board can't be more than $20. This is a complete ripoff on the customer.

In 2008, I hired Rollup to supply and install a roll up awning. Approximately 2 weeks ago, my neighbor rolled out the awning, placed a pizza on the table, a gust of wind ripped the awning from the brackets. My neighbor barely made it out from under the awning before being harmed. I called Rollup and spoke to Irma. I explained that this was a serious situation in that someone almost got physically hurt due to no neglect on our part. Irma explained that there were no servicemen that she could send out, that I was to call her on Monday. I called on Monday and was told I would have to pay a $99 travel charge and $180 labor fee. I would like to know where she obtained the labor fee from without seeing the details.