Rollup Awnings Reviews

Servicing New York City & Long Island

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About Rollup Awnings

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Rollup Awnings offers outdoor shading solutions for both residential and commercial spaces. With a focus on retractable and fixed awnings and shutters, it offers a range of products designed to meet various needs and preferences. The company has showrooms in New York.

Pros
  • 90 fabric options
  • Showrooms in New York
  • Diverse product range
  • “No-questions-asked” motor warranty
Cons
  • Pricing not publicly disclosed
  • Only available in New York and Rhode Island
  • Some reports of questionable customer service

Rollup Awnings Reviews

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    Page 3 Reviews 70 - 270
    Verified purchase
    PriceStaff

    Reviewed Sept. 27, 2018

    I'm very satisfied with Rollup Awnings. It was $5,300 for an awning, which was pretty expensive. But you get what you pay for. I have a beautiful home on the golf course. I have a pool and an eating area where I have a table and four chairs. I wanted something other than an umbrella, because that blows out of the table sometimes and a lot of things could happen with that. I wanted something that would be more stable for me, being in my 95th year also.

    A man came here for Rollup Awnings and he showed us what he would do and I just decided to go with him, and I'm glad I did because the awning is beautiful. The awning I got was all automatic. They could use it for advertising. It's that beautiful. They were wonderful people to work with. He was a perfect gentleman. There were no hitches, no gimmicks - just good interrelationship.

    They did a a lot of good things for my awning and the awning cleans itself when it rolls up back out from being all the way out. I would recommend Rollup. Everybody loves the awning and says it's incredible. It feels like an outdoor room and it's such a comfortable feeling to sit there. I'm right by the pool and I can sit out there any time I want and have coffee or lunch.

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    Reviewed Sept. 26, 2018

    I used to have two trees but they were taken down and so I got a remote control awning from Rollup Awnings in a striped tan and burgundy color. I like that it's enclosed and I got more shade now. Rollup Awnings did a good job and I'd tell others to get one if they could afford it.

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    Installation & SetupStaff

    Reviewed Sept. 22, 2018

    We recently invested in an awning for our backyard deck. We researched several companies and found Rollup Awnings had a superior product in strength and durability. Our awning was installed 12 weeks ago and it has performed well, even in wind and rain. The sales team was friendly and helpful and most importantly, NOT high pressure, the installers were very professional. We are very pleased with our investment in our awning and in our choice of Rollup Awnings.

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    Staff

    Reviewed Sept. 19, 2018

    My place lacked shade. I went to Rollup Awnings' showroom and saw something that I wanted. Working with their reps was all right and I wound up buying a regular awning. Other people should get one.

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    Installation & SetupStaff

    Reviewed Sept. 15, 2018

    Rollup Awnings in Holbrook NY has a great show room. The salesman was professional and very informative, and not high pressure. The product is high quality, you will not find a better build product. Installation was great, very neat. I highly recommend this product and company, 5 stars.

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    Installation & Setup

    Reviewed Sept. 11, 2018

    We get a lot of sun in our backyard and I've seen the advertisements of Rollup Awnings in the newspaper. We wanted to go into them first but we still looked at a couple of different options before we went with them. From the purchase to the installation, everything went very well. I have no complaints and the awning is working very well. We've been very happy with the product so far, so all's good.

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    Installation & Setup

    Reviewed Sept. 8, 2018

    The Rollup Awnings was very helpful when picking which awning to go with but the gentleman who was helping us in the showroom also came to do the measurements and he neglected to tell me about the placement and that there would be a possibility where it couldn’t go there. So when they installed it, the installers were not able to do it. However, there was no other option but to leave it or lose my deposit if I refused it. So, I kept it and spent all that money for pretty much a decoration 'cause it wouldn’t do what I was expecting it to do where the shade was gonna be. Other than that, everybody, even as far as the people who installed it, was fine. It’s a good product, but I’m not happy with where it is placed.

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    Installation & SetupPriceStaff

    Reviewed Sept. 2, 2018

    I had a Rollup awning put in my former house 28 years ago. It was a large awning, so when I moved to the townhouse 10 years ago, I always had in mind to get a smaller awning on my small deck here. I finally got it done this year. In my house, I got the awning for the rain and shade. But here, I couldn’t put it up as the same angle, so I can only use it for shade, not in the rain. Still, it's wonderful. The two men that installed it were very good. They did a great job and they worked well together. The first guy that came to assess it and gave me the price made some errors, but they were corrected by the office. I've been very pleased with the Rollup product I got and working with the office as well.

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    Reviewed Sept. 1, 2018

    I had an excellent experience with Rollup Awnings. I made a dog run and the turf heated up to about 20 degrees hotter than anywhere else so I needed to protect the dogs from it. I did an internet search for awning companies and Rollup Awnings had positive reviews. Also, their customizations made sense and they didn’t push them down my throat. They told me that they could do this and that but I chose all the options.

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    Installation & SetupStaff

    Reviewed Aug. 31, 2018

    When I had an awning that needed to be replaced, I saw a Rollup Awnings ad and it made me think that they could do the job. The salesperson was great and I was able to make customizations to the unit. There was a nice selection of fabrics. The people who installed the unit were very nice. They came and installed the awning and it all went well. However, I'm less protected from the rain than I was with my old awning. The awning sits high off my roof. It has rained here a few times and the water comes through the fabric and it bounces off the roof. My old one held the rain off better. I wish the awning would stay a little drier when it rains.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 25, 2018

    The Rollup Awnings place was right on Long Island and that's where I am. I’m also really glad this other awning company didn’t get back to me because I’ve found out that two of my friends have had Rollup Awning for years and have been 100% satisfied. And our experience with them has been absolutely phenomenal. The gentleman that showed me everything happened to be a part owner. I picked the scalloped edge awning and a very common color, and he said that it was one of the best colors. It’s called Fort Salonga, which happens to be a name of the town near me. I absolutely liked the appearance of what I picked. And I also like that I can roll it back manually in case of emergency. When they came to do the installation, they looked my house over and they were clean, neat and efficient. They also said that their stuff was guaranteed. They didn't leave a mess on my patio and they cleaned up every inch of the shaving from the metal.

    I spend a lot of time outdoors. I'm always out there in my garden and I have a lot of sun on my patio. But I was recently diagnosed with cancer. So with Rollup, at least I have a place of refuge that I can sit down and relax. As soon as the sun comes up, I'm out there sitting under the awning and I have my breakfast out there in the morning. I really love the awning and I've recommended it to other people. It was more expensive than I thought, but it was worth it in the long run.

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    Staff

    Reviewed Aug. 24, 2018

    There’s sun beating down on my deck and I have little baby grandsons, so I need shade. Rollup Awnings was recommended by a family member and working with the rep who came here was seamless and fine. He listened to my needs and pointed me in the right direction as far as the design. We use our awning every single day, and we roll it up every single night and when it rains.

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    PriceStaff

    Reviewed Aug. 22, 2018

    The salesman was very, very nice. I wanted an awning to go over my table and that was what I got. The installer was very nice too. I paid top dollar because I got the awning in the spring. I was very happy with Rollup, but I wasn’t happy with the price so much. I should have waited a little bit to get a better deal. I see the advertisements now and you get so much more off.

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    Punctuality & Speed

    Reviewed Aug. 21, 2018

    Rollup Awnings seemed like they had a good product and the guy the came over did a great presentation. They did everything they said they were gonna do. They were on time and very professional. I was very, very happy with them. We use the awning every day and it's working great.

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    Reviewed Aug. 19, 2018

    I went through four canopies and after that, I wasn’t spending the money anymore on those. My next-door neighbor has Rollup Awnings and also, I saw it in the papers. We went to Rollup two years ago and they were wonderful which made us go back and purchase from them. We also went to SunSetter but everything about Rollup was manufactured so much better. I let the sales rep pick out the bricks around the pool. I told him the colors of my patio, my deck, my siding and my pool. I brought pieces at home and it matched my bricks, siding and window. It was perfect. The sun comes into my house so I put the awning out and I use them at parties too. People should get it.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 16, 2018

    This is the second awning we have had over our back deck. It is the first time we used ROLLUP AWNINGS as a company. The representative was very upfront with his presentation and his display of samples that he brought with him. He made some very positive suggestions on what would be best for us. The finished product was ready to install even earlier than predicted. The two best things about the awning was the increase in size and the remote control for opening and closing. It's a lifesaver. The coordination between the company and the electrician was done in a very timely manner and all workers were extremely neat and efficient. We look forward to years of enjoyment with the awning and know that the company stands behind their product.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 12, 2018

    I waited a long time to get an awning and Katherine really wanted one. I wanted to go with someone local and somebody that was made better. Rollup Awnings are on Long Island, they're made here and I heard good things about them so we bought one from them. The salesman was very helpful and everything was right on point. The installation was good, fast, efficient, and it works fine. We're very happy with it and I'd recommend them to anyone who wants to spend a lot of money.

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    Staff

    Reviewed Aug. 10, 2018

    We had a Rollup awning about 20 years ago and we were very happy with it so we ordered a new one. I called on the phone and then we made an appointment. They came to the house, took the measurements, and we ordered. Their team was wonderful, too. If I will need one in the future, I will certainly go with Rollup again. The whole process was excellent.

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    Customer ServiceStaff

    Reviewed Aug. 8, 2018

    I went in randomly to the Rollup Awnings store and I happened to get there when they were showing an older couple a demonstration of their awning and I sat in on it. The salesman was absolutely terrific. He was very thorough and he explained everything for an hour and a half. They have a lot of patterns and quite a few fabric options. I bought an awning from them and they made an appointment. Then their men came when they were supposed to and they put the awning up, and they did the job cleanly and neatly.

    The awning is terrific and I'm very happy with Rollup. But the only thing that I'm upset with them about was that they said they would send me a gift card if I sent a thing, but I've done that and nobody has responded to me in weeks. I've called them three times about this matter, but whenever I told the reps what I was calling for, they put me through to someone else who wasn't on the phone at the time. The young lady who is supposed to be in charge of the department never got back to me and I've been thinking of calling the owner who was really nice and telling her about this. Nevertheless, I would highly recommend Rollup Awnings.

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    Staff

    Reviewed Aug. 3, 2018

    I have a new awning purchased from Rollup Awnings. Their construction was much more secure and it was chain-driven so I went with it. I was impressed by the professionalism of their team and my interaction with them was terrific. Also, the installers were capable and very pleasant to work with.

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    Staff

    Reviewed July 26, 2018

    A Rollup Awnings location is near where my brother lives and I've passed by it many times. My brother has an awning from them which he got one a number of year ago and he loves it. I've also seen it in action so I was familiar with it. Then because we have sun that comes glaring down on our backyard, I needed something to shade it. I went to the location and they have nice, pleasant people. They showed us what models they had and we took what fit our needs. We got an awning that has a motor and a remote. Now, we use it almost every time yup. I had a very good with Rollup Awnings and I'd recommend it.

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    Installation & SetupStaff

    Reviewed July 22, 2018

    Great investment for our home. The salesman was very informative and personable. Our order was placed and the awning was installed within 3 weeks time. The 3 installers were courteous and professional and were in and out in an hour. We can now sit on our deck in the afternoon without the sun beating down. What a pleasure!

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    Installation & Setup

    Reviewed July 20, 2018

    When I went to the showroom all of my questions were answered with very understood answers. They said about 3 weeks in less than 2 I set up an installation date. On the day of installation the work crew was very polite and energetic in the work they were performing. When installation was complete I was give clear instructions. I would highly recommend this company, and I have some of my neighbors.

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    Price

    Reviewed July 13, 2018

    We took down a big tree and we lost all our shade for the backyard so it was time to get an awning. We saw Rollup Awnings in a paper advertisement and we purchased a standard one. It’s motorized and we use it occasionally to give us shade. It’s expensive but I haven’t experienced any problems.

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    Staff

    Reviewed July 11, 2018

    I had enough of being so hot in the back porch during the morning and early afternoon hours that I decided to get an awning. And having read and seen Rollup Awnings' stuff, I thought that they offered the best stuff among the awning companies. I got an 18 by 16 awning with the remote electric start and I’m very satisfied with everything so far. Everybody was great too. I would highly recommend Rollup Awnings.

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    Staff

    Reviewed July 10, 2018

    I live in a condo that doesn’t come with awnings. We have been here for a couple of years now and we’ve been talking about purchasing an awning. At the same time, Rollup Awnings happens to be located in our town. So we had spoken to a few neighbors and one in particular was very happy with them. Then, we realized that the quality of the Rollup was so much better than the other ones that were popular so we decided to go with it. We dealt with their salesperson and he was professional and explained the benefits of it. While he's obviously trying to sell it, we found what he said to be truthful. It’s very durable and great looking. Furthermore, we had spoken with some other companies and we had seen some of the quality of the fabrics that they used. We thought that works good, and then, we saw the quality of Rollup's fabric and it was crazy. It was so much thicker and richer that you would ask what are the others are using.

    We bought the top of the line product. It powers out and then powers back in on a push of a button. It also has a separate crank on the side. Should there be some kind of a power failure, you can still raise it or put it out. And they don’t normally come with that feature. It’s hard-wired into the house. The installers were terrific. They know exactly what they were doing. They were here when they were supposed to and they know the product inside and out. In addition, they took the time to explain everything and when they left, I felt good and confident. We use the awning every day. We have it over the deck and when it's very sunny and too warm, I can be out there in a press of a button and it's 10 degrees cooler underneath the awning when it's out. Overall, I like the Rollup Awning a lot. I would absolutely recommend them to a friend.

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    Installation & Setup

    Reviewed July 6, 2018

    I had used Rollup about 15 years ago at a different house. And since their product is better than the others, I decided to purchase a brand new awning when I redid my backyard. The salesman was great and the installers were fine, and I was able to customize the size and color of my new awning. It is a blue and 13 feet long motorized awning that works great. So far I use it whenever I'm out there to block the sun. Overall, everything worked out fine with Rollup. The service is great and the installation was prompt.

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    Staff

    Reviewed July 5, 2018

    I've had bird problems and I like the way the Rollup Awnings' system is that the birds wouldn't come. Buying the awning was no hassle and the rep came to the house. However, I was disagreeing to change the whole thing. Everything worked fine other than I had to change my actual canvas. That was $3,000 but I said, given the bird problem and the previous awning which we had for 18 years, maybe I could get 18 years out of this one. We've used the awning quite a few times now and I'm 100% satisfied with it.

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    Installation & SetupPriceStaff

    Reviewed July 3, 2018

    We have known about Rollup Awning for years but never had the money to do it. It's expensive but you get what you pay for and I would recommend them. I wanted to use my backyard more but I needed shade because it’s really sunny back there. Rollup was just the way to go and we've enjoyed the backyard once it was shaded. It is a great awning and I love it. They installed the awning a couple of months ago and the experience was great as well. The four guys were good and professional.

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    Staff

    Reviewed July 2, 2018

    I needed an awning and Rollup Awnings seemed like they had good quality. Everything with the purchase process was good and I've had very good interactions with their team. While they don’t have a manual crank, they checked the model they gave me if it was standard and then the choice of material.

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    PriceStaff

    Reviewed July 1, 2018

    We have a nice deck behind the house and it is so hot to sit there in the summer so we thought it would be a lot better with an awning. I went to Rollup Awnings as it was close by. A gentleman came out and he went through the whole process and showed me how the awning works. He also showed me samples of the materials and did the whole sales pitch. The guy did a good job and I ended up buying the electric type of awning made of a new fabric. It has several shades of blue. The colors are beige or light blue and with darker blue stripes.

    When the installers came, they told me how long the installation was gonna take. They had to go up on the roof and did they everything they had to do and did a good job. They checked it to the best they could and everything works fine. If we are home and it is daylight, we roll the awning up then we roll it in at night. A lot of times in the morning I go out there and read the paper, then in the afternoon I sit out there and read a book. Although the awning was very expensive, it's good and I would recommend Rollup Awnings.

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    Installation & SetupStaff

    Reviewed June 29, 2018

    I've used Rollup Awnings twice already. But my second awning was destroyed by weather and birds. It was an old fashioned mechanical awning and the birds kept putting their nest in it. So I called Rollup Awnings and the gentleman came. He measured and then people came and did what they did and installed the awning. It's fully automated but it comes routinely with something by hand in case you lose power. And I just picked the same fabric to match the one I've gotten five years ago. Rollup Awnings did what they said they were gonna do and we're very pleased with them.

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    Staff

    Reviewed June 27, 2018

    I liked the Rollup Awnings products. I purchased an awning for relaxation and the process was easy. Also, their team was professional.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 26, 2018

    Thank you Rollup Awnings for our beautiful awning. It is exactly what we imagined. Our whole experience was informative, professional and most of all, user friendly from beginning to end. Outstanding salesmanship, expect installation and on time. We would wholeheartedly recommend you to our friends and family.

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    Maintenance

    Reviewed June 26, 2018

    I had an awning for years and the company that I got it from wouldn’t fix it without coming out and wouldn’t even keep selling me the parts without someone coming out and looking at it for 300 bucks and I was able to fix that awning before. So I just threw the thing away and it has been about seven years since I had an awning and it was time to buy one. I researched online and liked that Rollup Awnings is a local company. The purchasing experience was the typical high-pressure-sales type of thing but it was all right. I got a standard awning in a different color and it’s open every day when it’s not raining or windy. It keeps the sunlight from coming into the kitchen keeping the kitchen cool.

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    Staff

    Reviewed June 24, 2018

    I've been a customer of Rollup Awnings for over 25 years. They are high-quality and they're the best awning company out there. They're a great professional company. That's why we used them the first time and used them again. I recently bought a brand new awning from them. The salesman came to the house, and we got the fabric, trim and size that we wanted. And we use the awning for a lot of parties. Everything was perfect. They were very nice people, and the product is made very well. I'm very pleased.

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    Reviewed June 23, 2018

    When we went to go to Rollup Awning's showroom and talked to the salesman, we liked the product, so we decided to go with it and they could do it at the same time they were doing our neighbor. And now I’m enjoying our awning and its quality is very good.

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    Customer Service

    Reviewed June 22, 2018

    My previous awning fell down and I bought a new one from Rollup Awnings. They're local and they have quality. They gave us a remote control to roll the awning up and down and the customer service I received was excellent. I had my 75th birthday party in June and we had about 60 people. We were outside and thank God we had the awning, otherwise I would’ve fried.

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    Installation & Setup

    Reviewed June 19, 2018

    After viewing many awning products I was really pleased with Rollup Awnings technology, sales, service, efficiency. The awning Sale was completed, ordered, delivered and installed in about 2 weeks. All in all I am very happy.

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    Reviewed June 19, 2018

    Our patio was virtually unusable during the summer months. This year we decided to go with an awning. We chose Rollup Awnings. We are now enjoying our patio and are glad we made this choice. So far so good. I will recommend this company to friends.

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    Staff

    Reviewed June 16, 2018

    I had cut down all my trees without realizing what I was doing. I had nothing but the sun in my backyard until 3 o’clock in the afternoon. Hence, I needed the awning. My friend recommended Rollup Awnings because he has one at his house. They have a sales office in Long Island where I live so I went there and picked out the fabric. The owner came here and measured then the install team came. I have a lot of furniture on the deck and I’m handicapped, and they were able to move it for me. The people from Rollup Awnings were wonderful. I can't say enough nice things about them. I've only had the awning for a month but I’ve gotten a lot of use out of it so I’m happy with it. I like to paint outside and now, I can do it in the shade and I don’t have to wait until 4 o’clock in the afternoon. I would recommend them without a doubt.

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    Installation & SetupStaff

    Reviewed June 14, 2018

    My deck is very high and the sun is there during the morning and afternoon. My mother told me to invest in an awning and Rollup was in the area that I used to patrol so I went to their store. A rep told me about the colors and a lot of different things about their products. He told me that I could have the Cadillac awning or I could go for a cheap awning. And looking at the way it was, I went with the Cadillac awning. I love it. They told me I could customize it and that if I wanted a remote control, I could have one. They said I could even put it on the wall like a TV remote. And if my power goes out, I could get the pole out that they gave me and crank it close.

    The installers came after two weeks and didn't take long to install the unit. They did an excellent job and were very good and clean. Since then, we've been out in my deck more and my Rollup awning covers the whole thing, which I love. I would recommend Rollup Awnings. I would have my friends come over and show them mine like I'm showing my neighbors.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 12, 2018

    I was looking at another awning place and they sent me estimation. I was interested until I heard I have to put the thing up myself. And I was like, “Oh, that sounds crazy.” So when I went to Rollup Awnings, it was more money but it’s a lot sturdier. And they did it for me. It works well. I’m very happy I went through Rollup Awnings. The guy from the store was very nice and very helpful. We looked at all the materials. He spent a lot of time with us and we went back there twice. He even gave us a sample to go home with to see which one would match our patio and furniture. And then we went back and he opened up a lot of the awnings so we could get a good feel for what it’s like. It’s hard when you buy that other one, you can’t see it. You’re seeing a picture. So here, I was actually able to see the awnings and once I saw it opened that was when I fell in love with it.

    They installed the awning very quickly too. They showed us how it worked manually and they hooked it up to one of their portable electrical thing because I didn’t have the electric work done yet. It was to show us what it looks like. And then, they also recommended an electrician that they use a lot and he put the whole thing as far as the electrical work and it was fine.

    I have a house that has the western exposure in the back and I always have the full sun. And I very rarely use my patio in the summer because the sun was beating down on me. But now lately, I’ve been opening it up and I’m able to sit out there and not be roasted in the sun. So I’m happy. It hasn’t been cool but it’s just not having that sun on you is a plus. Definitely buy your awning from Rollup and nowhere else. I really love my awning. My husband and kids love it too, so everybody loves it.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 2, 2018

    I looked into Rollup Awnings and looked at their product's quality. I bought an awning and it's fine. The couple of Rollup representatives I dealt with were pleasant. And they helped me discuss a couple of options including color choice. I like the guys who installed it, and the installation was quick and easy. It was a little dirty with metal chips on the patio, but after that, everything was fine. I'm happy with the experience. Rollup awnings are made well, and I'd tell my friends to buy one.

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    Installation & SetupStaff

    Reviewed May 31, 2018

    We recently contracted with Rollup Awnings to purchase and to have them install our awning in our condo. They were extremely helpful and Judd, who personally called the Homeowners Association of the condo to receive approval to install. We enjoy using our awning and would recommend this company to anyone looking to purchase an awning.

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    Installation & SetupPriceStaff

    Reviewed May 27, 2018

    We kept on getting tents. We have a lot of parties and it’s total daylight and we sweat our butts off trying to get ready. And then in the evening, sometimes it’s drizzling but we can still stay outside with the awnings. So I Googled awnings and Rollup Awnings came up. I went in with cash in hand. The price seemed fair and I purchased the new awning. The rep did it right away and I loved her. As soon as they opened up a spot to install, they installed it for me. The Rollup Awnings reps were all great and the way their team installed our awning was fantastic. I love Rollup Awnings and I referred them to my sister-in-law and other families are gonna be getting Rollup Awnings as well.

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    Reviewed May 22, 2018

    I’ve been thinking about getting an awning for a couple of years. Rollup Awnings has a local showroom and I was able to go in and touch and feel their products there. I got a brand new awning from them for use during barbecues and entertaining guests.

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    Installation & SetupStaff

    Reviewed May 20, 2018

    My wife wanted an awning since we moved. I was gonna go to SunSetter and then I saw Rollup Awnings online. I was told by somebody that Rollup was a better company. We told the salesman what we were looking for and he gave the recommendation for the size. He was very helpful in getting us our new awning. The whole staff from sales to installation were very exceptional. They were understanding and they met all our needs. They knew exactly what we wanted. Everything is perfect. Having the awning made sitting outside a lot better.

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    Staff

    Reviewed May 18, 2018

    Rollup Awnings is local and I could go to the showroom and see what I was buying. My interactions with the Rollup Awnings reps were good. The installers were also good putting it up and they did what they said they were gonna do in a timely manner. I put up two awnings, although it hasn’t been nice enough to use them.

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    Reviewed May 17, 2018

    My umbrella in the back was showing its age and it was inadequate. I had to throw it out. I wanted even more shade so it was time to purchase an awning. I found Rollup Awnings when I was on the market for awnings and when I went to YouTube. Also, I liked that they make the products right on Long Island as it's near my home.

    The rep came to our house and gave us our options. We ended up purchasing two of them, a smaller one that is a crank and the larger one is power. They gave us the choice of fabric. We were offered a discount if we took a certain fabric but it wasn’t our favorite so we opted for our first choice on both of them so they match. The guys who did the installations worked efficiently and I liked the construction material. Also, the sales rep had a truck which gave me a lot of confidence in the samples that he had and that they were the right company to go with if I wanted durability.

    There was some confusion though. When the installer came, they didn't have the proper fabric so they had to come back another day. I thought that was an easy thing that they could have avoided. When they came back, most of the hard work had been done so they took half the time to finish the job. Now, I can spend more time in the yard. My Rollup Awnings make it cooler on hot days and on days where it’s not raining too hard.

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    Installation & SetupPunctuality & Speed

    Reviewed May 12, 2018

    I had an existing awning where the fabric was exposed then the birds nested in there and they crapped all over my deck. It was fun to clean up every week. I felt like Rollup Awnings had the best product. Their team took team took two hours to do install it and they were nice, clean and quick. I customized the awning color-wise and it's is completely in a metal tube, so the birds can’t nest on it and I don’t have to scrub my deck anymore.

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    Staff

    Reviewed May 11, 2018

    We have a back deck that gets very hot. I love the sun, my husband not so much and he likes a little shade. We received a flyer from SunSetter and checked out what their awning looks and feels like. Then we received a brochure for Rollup Awnings and we ended up going out and meeting them. There was no comparison, Rollup was definitely the better choice with regards to quality and longevity. Their rep was wonderful. We didn't want the awning on the roof and he gave us every option that we had and helped us make our decision. Moreover, the installers were wonderful and finished the job in a little over an hour.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 4, 2018

    My husband has been pushing me and I finally agreed that I wanted something where I could sit out and be protected from the rain. He was also more interested in being protected from the sun. We pass Rollup Awnings all the time while driving around the area and ended up using them. The owner was very knowledgeable. We bought a remote controlled awning and we were able to customize its size, as well as choose the material. The installation was very simple. Plus, the men who came were very professional, pleasant, and fast. My husband used it on Sunday and liked it very much. Overall, we had a pleasurable experience.

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    Reviewed April 29, 2018

    I needed a shade and I heard about Rollup Awnings through a friend. I liked the company’s friendly service and their reps were very informative. The installation only took a couple hours and the installers were neat. The new awning looks beautiful and it gives shade in the areas that I needed it. Thank you for the excellent service, Rollup Awnings.

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    Reviewed April 25, 2018

    We had an aluminum awning removed and we needed to replace the awning and update it big time. Rollup Awnings seemed like a reputable brand and it’s local so we figured we'd go with them. I sat down with their reps for a while and went over everything, and they explained very well about the motor and the qualities, plus the service of the materials and styles. Everybody that we spoke with was very helpful and the whole experience was very good.

    We like the awning so far. It's very nice and it's working very well. We just customized the size and color that we wanted. We haven't had the awning that long, but it's by the pool to block the sun from the deck. I open it up when people are here and I impress them when they're watching it open up. They're talking about it when they actually have seen it open. The motorized component of the awning is definitely cool. I appreciate everything and I'm very happy with Rollup Awnings.

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    Punctuality & SpeedStaff

    Reviewed April 18, 2018

    We’ve used Rollup Awnings for many years. We picked them out of the yellow pages and we’ve had a relationship with them even before the internet. They did a good job the first time and we stayed with them. We’ve had several jobs with them through the years. We purchased a new awning from them about four years ago. We called them up and we asked for a quote for the main awning. We had gotten some other quotes to make sure that the Rollup Awnings rep was in the same ballpark and he came in reasonable. He wasn’t the lowest, but he was not too far off the low and we decided to stay with them. We replaced the main awning with a motorized one. The installers were very quiet and didn’t cause any disruption. We didn’t even know they were there and they did their job very efficiently and professionally.

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    Customer ServiceStaff

    Reviewed April 17, 2018

    We've had Rollup Awnings since 1992 but we had to have it repaired and put a motor in. Their reps were courteous over the phone and when they came to the house to measure. The man that was here helped us a lot to pick out the material and the color. Plus, he was very honest about it. We have a deck and we put the awning out to block the sun. This company is very reliable and we're really satisfied with them.

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    Staff

    Reviewed April 7, 2018

    My neighbor went with Rollup Awnings, and I saw how much she used her awning in the summer so we decided that we wanted to do it as well. I trusted her opinion since she checked everybody out first and then went with them. So I called Rollup Awnings, then met their sales agent. He went over all the fabrics and its length. I told them exactly what I wanted and ordered it. The process was very easy and quick since I wanted the exact one my neighbor had. The Rollup Awnings team was great.

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    Installation & SetupPrice

    Reviewed March 28, 2018

    Rollup Awnings was expensive. I thought it was right from the factory and that it would be more reasonable. I’ve used it and the quality is okay, it serves its purpose. It’s still good, it's still working but I don’t know if I will go back to them. They installed it and they did a good job. However, I'd tell others to shop around.

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    Reviewed March 27, 2018

    My Rollup Awning has been great. I went with this them because they made the awnings larger than the other popular one made -- SunSetter didn’t come in the size I needed to cover my deck. I had the length and width and the depth of it customized. My wife and I wanted an electric model, and they had a good selection of fabric for the canvas itself, and we enjoyed it. We chose the one we wanted to and then they came and put it in for us, so it has been good.

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    Reviewed March 15, 2018

    A salesperson came to my home and showed pictures and fabrics. I bought a new awning and I use it when it's sunny outside.

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    Installation & SetupStaff

    Reviewed March 4, 2018

    We got tired of using just these little umbrellas because they only cover one person. My husband wanted to cover the whole family and in the end, after years, an awning would be cheaper than keep buying these huge umbrellas. The people from Rollup Awnings worked with me and were very kind. I changed my mind a few times and they had no attitude. I had a couple of different customizations that I wanted, which they did and I'm happy with the installation and the process.

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    Reviewed March 2, 2018

    We had a large awning put in about 15 years ago and then we installed another one at the back five years ago. When the large one started to pull off the roof, Rollup Awnings had to come in to put some extra tie-downs on it because there was too much tension on the beam. They resolved it within half a day. The awning is not hanging off the side of the house, but it’s actually on a low-slung roof and it’s a fairly large piece. You can’t really leave it out, so you have to really pull it in if you have any kind of increment weather. So over time, this thing started to sag on it. But Rollup Awnings was great and they were very professional in everything they've done. I recommend them to anybody.

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    Customer ServiceStaff

    Reviewed Feb. 26, 2018

    We got storm shutters from Rollup Awnings in 1990, then we recently purchased a new unit last year. I called them, they came to the house and measured, then they gave me a quote and we went ahead and did the job. They did a great a job and also have a good quality product. Everything was great in our interactions with the Rollup Awnings team. It was an excellent experience and I highly recommend them. We are very happy and may they continue the good work.

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    Installation & Setup

    Reviewed Feb. 17, 2018

    Rollup Awnings don't ignore you like a lot of places do when you walk into a store, and purchasing from them was a painless process. I told them the size we needed and I picked out the color. They made it and then they came and installed it. And they had a special when we bought our awning where we got the motor with it. We had no shade in the backyard before, but now we can sit out there in the rain and in the sun. We get the hot afternoon sun and it protects us from that. I also liked that if it gets windy, the awning closes. I don't have to worry about it ripping off the house.

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    Reviewed Feb. 11, 2018

    I put in my awnings up and down every year and I didn't want to be putting them up in the spring and taking them down in the winter, so I put rollups up. There is a local dealer that advertised Rollup Awnings so I went there, compared them to a couple of other people, then had them do it. I'm happy I did it with Rollup Awnings and I'd tell others it would be a good decision to go with them.

    I have roll-up shutters too that I purchased direct 8 years ago. They're hurricane shutters that roll up and down in front of a lodge, and I put them up myself because it was too complicated for the one that sold me the awnings. Those shutters I had it cut and put up and head them into the soffits in front of the doors so that they weren't visible and then, they come down out of the soffits. It overhang outside the house in case there was some bad weather and down they came. I've had no mechanical malfunctions all the years I've had it, so I'll keep going on there to what they're doing.

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    Price

    Reviewed Jan. 30, 2018

    I bought this Rollup Awning four to five years ago. We were in the market to get an awning and we went online and checked out who is in that business. We looked at Sunset Awnings then we looked at companies that are local, and Rollup is local to me. They’re out here in Suffolk County. We redid a room in the house that had a large sliding glass door that was going out to the backyard and steps were going out from it. So, we figured it would be a great idea to have an awning out there to protect us from the elements, the sun or whatever. I remember one of the principals came to the house and he had some mechanisms in the trunk of his car that actually showed how the Rollup Awnings mechanically work. And I was very impressed with the mechanical aspect of the Rollup Awnings. It looked like it was really solid made and wasn't flimsy so that the awning itself mechanically would work well.

    We picked the design and the material looked like as good quality as I could get anywhere else so it was going to be more expensive, but it looked like you would get what you would pay for. Even though it was more than what we anticipated and wanted to spend, if you wanted to get what you paid for, go for it so we did. They measured and we picked out a pattern. And they put up their product with our choice of cloth on the awning. I've had this thing for years and I've never had to do anything to it accordingly. They gave me a pole to work it manually if I lost power or the remote didn't work, and I've never had to use that. We've been through every season, every winter, every storm, and the awning has been amazing.

    Every time I open and pop it up and put it down or pull it back up, I'm saying, “I can't believe this thing is still working." And now it's working like the day they put it in. There's only one disadvantage to it. It was mounted to this side of the house over the stairs and it didn't have a shield over the mounting plate between the mounting plate in the awning so that when it rains, the rain would not go through the awning. But it would actually go through the space between the awning and the mounting. So I had to have somebody help me put up a board up there which works perfectly. So now, no weather comes to this thing at all. It's just a design issue. It's certainly not a flaw in what I bought. If I had to do it all over again, I would say design-wise, it should have a shield over it. But the awning is perfect. My wife and I are very pleased with that awning. And although it was expensive, we’ve got the quality we paid for. It was all good.

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    Reviewed Jan. 29, 2018

    We used a different awning and we had an issue with birds living in there. Rollup Awnings was supposed to be better for that but it turned out that it wasn't. They said their awning was supposed to help with the birds because of the design, but it didn't. They also said that we needed to get the foam rubber, the life raft that you use in the pool, those circular things. They said, “If you use those, they won't live there." But they were falling out and it was ridiculous. We also got a better fabric, figuring things wouldn't be as bad but we still have to clean it because it still gets moldy. We sent more money on this awning than the last because we were hoping that this would work, but it didn't solve the problem. We still have birds and I'm not happy about it.

    On the other hand, their reps were very nice. However, when we called to say, “Well, the birds are in there.", the rep said, “Well, you could put the tubes." He only said that after the fact. We only use the awning when we go out or when we have company. We pull the awning out when we sit out there. It's a great product, but you're not going to get away from the birds. If they could fix that issue, that'll be wonderful. But it doesn't seem like it. Also, their awning has that lip and it is supposed to make the awning close better, but it doesn't. So, that's the issue with it.

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    Customer ServiceStaff

    Reviewed Jan. 18, 2018

    We redid a new deck and we had an old, metal awning from the original owners. We needed a cover but we didn't want to do metal. So we decided to go with Rollup Awnings since we could take it up and down. Their fabric choices were great and the fabric that we got didn't rip. The guys that came were nice, too. One time, the awning broke and was left open. It was in the middle of the night and it was pouring rain so we didn't see it. We went to shut it but it didn't shut all that way. We called Rollup Awnings and told them about it. The woman on the phone told us that it would be taken care of. We waited for them to call and we kept calling them back, but they didn't call for over a week later. Also, they didn't do the awning until after the July party that we had. They told us that they have been busy, but we didn't buy that.

    That unfortunate situation put us in a jam at the party. We had people in their 70's and 80's that came and they usually sat on the deck since the awning covered it. So we had 85 to 95 people and we needed that awning. Instead, we went to borrow umbrellas from others. So Rollup Awning's product and craftsmanship of putting it up were all good. But their follow up was terrible and they should not promise a customer something if they couldn't deliver. And when we left them messages, they didn't call back for three days, which was unacceptable. They need more people in their office. If they don't have enough guys to do servicing, they need pick employees during a busy time. We recommended them before but we wouldn't recommend them ever again.

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    Installation & SetupStaff

    Reviewed Jan. 13, 2018

    We had always had a portable gazebo on our patio. It had gotten quite well-used and we had to replace that so we bought a standard size awning from Rollup Awnings instead and use it as shade while we were outside in the summertime. We had a very nice purchasing experience with them and everything went very well. The people in the office were extremely nice and helpful, and the people that installed it were also very good. I would definitely go back to their company.

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    Maintenance

    Reviewed Jan. 11, 2018

    When we purchased our home, there was already an awning there. After a couple years, it stopped working so we tried to get it fixed and realized it was easier to replace it. Rollup Awnings was the only provider in our area so we had them come and they were able to choose the fabric for us that would fit. We had a good experience and everything was great.

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    Staff

    Reviewed Jan. 10, 2018

    I bought many years ago an awning from Rollup Awnings and I'm pleased with it. We have a double porch and we put an additional awning on the second half of the porch as well. We liked the person who came and he was knowledgeable. He talked about cleaning the old awning since it was dirty, and they cleaned it too. We wanted a new awning to match the old one and the pattern wasn't being manufactured anymore, but he was able to find some leftover piece so that we were able to match the two awnings. We were very pleased that he went the extra mile and found it for us. The awnings provide shade and we use it all the time when it's sunny. Sometimes, even when we are not outside, we still use it because it shades the house and we don't have to use our air conditioner as much.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 9, 2018

    I had a contractor put up my awning about 20 years ago but after all that time, the fabric became shabby so I had to replace that and Rollup Awnings was great. They came when they were supposed to and were on time to take it down for me to choose. And they also came on time to install it. They were helpful and I would recommend them.

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    Customer Service

    Reviewed Jan. 8, 2018

    We’ve had our Rollup awning for 14 years now and we have recommended it over the years to others. It has been replaced at least once and we always called any time we had a problem and they came and fixed it. Everything is okay with our awning and we use it a lot. It’s a very nice thing to have and our friends enjoy it as much as we do on a sunny day.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Jan. 7, 2018

    We had put a new deck on right at the back of my house and an awning looks nice on it. My husband passed the Rollup Awnings store a few times on Long Beach Road and someone else told him that they used them. I only dealt with one gentleman and then there was the work crew that came in and installed it. Everything went fine. They had explained to me to make sure I leave it out when it’s really hot out. And when it’s cold out, bring it in because when it is left out it actually reduces the temperature inside. I absolutely love my awning and it was worth the investment. Even if it was expensive, it's better than to continually buy an umbrella that constantly breaks. The awning is in great shape and I’ve never had to call them to come and repair anything.

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    Staff

    Reviewed Jan. 2, 2018

    Rollup Awnings sent a flyer offering to restore my awning if it was bought 10 years ago. Since I had originally used them 10 years ago and although there wasn’t much wrong with it yet, I got it restored. The whole thing was as easy as it could be. Moreover, they knew what they were doing. They came, measured the awning and took it down. Then I selected one from their large selection of patterns. About a week later, I had a new awning. My deck is on the west side, so the awning is perfect and I love it.

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    Customer ServiceInstallation & Setup

    Reviewed Dec. 27, 2017

    Ten years ago, we got tired of the umbrella over the picnic table on the back deck so we decided with the grandkids that we wanted the awning off the house instead. Rollup Awnings came out, gave us an estimate, took measurements and gave us a choice of colors and sizes. We picked the one that we liked and as far as the pattern goes, it was a cooler pattern that comes out and we went with it.

    The awning had gotten weathered over the years. Rollup Awning was very helpful especially when I called about having the awning redone again. They came back about before the last summer. They were out here within a couple of days. It took a few days for them to redo the whole thing and upgrade it, and come back and install it again. We had a wind vane on it that we set so that if the wind gets too heavy, the awning will roll up by itself. We also have a remote roll-out and roll-in on it. It's electric. We use it every day in the summertime. Our backyard faces east so every morning before my wife goes to work during the summer, that awning comes down. It stays down until the afternoon when the sun has moved off to the west and now we've got a shadow of the house. We've told a couple of our friends about Rollup Awnings and my cousin has done it as well.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 20, 2017

    When we first moved in 25 years ago, Rollup Awnings contacted me and they had a fast response. They were very courteous, professional, and they had a decent pricing. We reached out to them again recently to refurbish the awning and someone came over within a couple of days, went through the complete process, and brought materials with him to pick out. And then, they took the old awning and brought it back completely refurbished with the new materials. Everything was perfection. Rollup Awnings expedited everything in time frames. We use it daily in the summertime because it blocks the sun coming in through the sliding glass doors and we also eat out there at nighttime during the summer on the deck. It was was pure satisfaction.

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    Punctuality & SpeedStaff

    Reviewed Dec. 18, 2017

    Rollup Awnings did an awning for me about 10 years ago, and it lasted so long. I had them replace it with a new fabric because I changed the color scheme of my house, and they did a good job. Their team was very professional and courteous. They were prompt and they did everything that they said they were going to do. The awning works perfectly. When we’re in direct sunlight, it shades us. Rollup Awnings sell high-quality products. They also do what they say they’re going to do and when they say they’re going to be there, they’ll be there.

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 16, 2017

    When my wife moved into this house, there was a Rollup Awning in place. The awning was electronic and we kept that. The fabric wore out so we wanted to get another one. It was split and it looked ratty. I had somebody from Rollup Awning come over and they gave us a quote to replace the material part. They explained the time frame and they said that the awning that rolls out is attached to a piece which is also attached to the home. They told us everything was okay and the only thing that needs to be replaced was the fabric. A couple of weeks later, they came over and put up the new awning but there were a couple of things that were a bit sketchy. One side of the material was a little darker than the other. It also repelled water differently than the other side. So, it looked like there were two pieces that were stitched together and they were from different fabrics both in color and in functionality.

    We also were having some work done in our home and the gentleman fixing the deck right above the awning told us, “Your awning is hanging down. It’s not sitting right.” So, we looked at it and the awning was like going to fall off the side of the house. I called up to see what could be done since we just got this. Rollup Awnings told us we had to buy a new backing which certainly didn’t make me happy because it seemed like everything was okay and they’re heavy. Anne, the rep, told me that the backing was done when the awning was first put up in the house. The way it was described to me was that the wood plank that’s behind it was broken.

    In the beginning, our interaction with the team was pretty cool but after that, I was not pleased because when I called up about the difference in the fabric and about the thing hanging, the guy told me to take pictures and send it to them. When I sent the pictures over, it was very clear that both sides were ripping away from the house and it was coming down. I never heard anything back and I called again and asked for the guy. I ended up getting pushed over to Anne and that’s when she explained to me that we had to buy a new part.

    Rollup Awnings make a good product but it’s expensive. When we started to look at reviews of various companies and our neighbor mentioned somebody else, some of the reviews I read for that were horrible. So, we figured we’d go back to the company that we had the product with. But, I would like for Rollup Awnings to be a little better throughout the process. They could have handled the issue differently.

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    Customer Service

    Reviewed Dec. 15, 2017

    When we first moved into the development here, we had a patio in the back and we wanted to put something up there. We looked up Rollup Awnings, found them in the book, called them and got good service out of them. This past year, I had the rollup re-covered after 19 years. The awning itself was still good, but the seams of the canvas of the rollup were starting to come apart. The crew that took it down was very good, so I asked to have them again. They reworked everything and put it back up with a new canvas on. We’ve had good experience with Rollup Awnings and we use the rollup practically every day during the summer. We have a table and some chairs out there and the afternoon sun is high, so we need the shade in July and August.

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    Punctuality & SpeedStaff

    Reviewed Dec. 14, 2017

    My deck is very hot. I got an awning about seven years ago and recently, I refurbished. I got the service from Rollup Awnings for my existing awning. My interaction with their team was good. They got it done when they said they were going to and it was timely.

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    PriceStaff

    Reviewed Dec. 8, 2017

    I have two awnings. I have one for years that aged, so I got a new one this summer. I always wanted to get an awning, but I couldn’t afford it because I have 5 kids and I was a single parent so after I retired, I was checking one day and was looking at the price and the type of fabric they had, and the lady was very nice. I was just getting information, and she was patient. Then a week after, I went back and signed up and they came and they measured. Rollup Awnings allows you to choose whatever fabric you want. They also give you different pieces so you can decide on what color you want, and whether you want a plain color or you want stripes. The installers were very nice and they did their job. Everything went beautifully.

    The patio that I have does not have a cover. It is a plain patio so that was one of the reasons why I took the rollup one. I can put out the amount of slit I want or if I don’t feel like putting it out one day because it’s cold, I can retract it myself. I also make sure that I roll up my awning if the radio forecasts any high wind. It’s a small piece, so my son takes it out for me and puts it in the garage. I have been extremely satisfied with Rollup Awnings and I recommend them.

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    Reviewed Nov. 26, 2017

    We used to have a table in the back with an umbrella on it. When the grandkids came over, the deck was burning their feet, so we decided to go with the awning. Rollup Awnings was the only one I saw at the time. They came over and gave us an estimate. We're a little disappointed in the mounting but it was not their fault. We've had this awning for 10 years now and we also have the remote for the roll up and roll down. We had a water issue one time, where it leaked behind. So, the awning had to be taken down and put it back up again. I'd recommend Rollup Awnings to others. The experience with them was fine and we're very satisfied with their product.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 20, 2017

    We have a new deck at the backyard and the sun is beating right down on it, so we got a new awning. Rollup Awnings was the best one around. They were nice and understanding. They took their time, sat down with me, and explained everything. They didn't apply any pressure. They have the most updated equipment so we bought a good unit. It was almost $5000. The only competition was SunSetter, but we decided to go with the way we went and we're not sorry for it yet. The deck is 16 feet wide and the awning covers it from side to side. It was a good move. The awning is really nice. It's on a remote. It's also easy to store in the winter. You don't have to take it off and put it in the garage anywhere.

    We had it opened one day and it was windy. I called them up and told them it looked like it needed an adjustment from the wind. They came over and told me, "When you first install it, you have to wait two weeks for it to settle." I told them nobody ever told me that and that it shouldn't be like that. It's either it's good to go or there's a problem. They understood and they repaired it.

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    Reviewed Nov. 17, 2017

    Rollup Awnings put the awning in our home over 20 years ago. I went with them because they're here in Holbrook. They’re very nice people, too. Everything was fine and it lasted for about 12 years. This new purchase is my second one. I'm calling them again because it's time to shut this thing down so it's nice and tight for the winter. I also need an adjustment. Overall, my experience with Rollup Awnings was very good and I would recommend them.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 14, 2017

    I asked for some information on a couple of different companies by mail, but I liked the quality of the construction of Rollup Awning so I had them install a brand new awning. I had a neighbor who had a different brand of awning put up. It looked very nice, but when I went to look at it, it seemed it seemed a little bit flimsy. So I went to the Rollup Awning Showroom and looked up there. Though it's a lot more money, the gauge of the metal and the gauge of the fabric seemed to be a lot more substantial.

    The sales part of it was good, but not great. I had one meeting with the sales person at their office then he came to the house. Those meetings were good, but I have never heard from the guy again in terms of follow up from the installation. I expected some kind of a follow up from them as to how it went. Other than that, I've been satisfied. They're a very professional company. They have a good process and provided a fair service after the sale.

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    Reviewed Nov. 11, 2017

    I'm very pleased with the quality of their product. I had to replace it last year, but I had it for about eight years. Everything went well with Rollup Awnings. They're all very nice and helpful. They're excellent.

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    Reviewed Nov. 10, 2017

    We've had our first awning for about 10 years, but I wasn't happy because the seams started to rip open. The summers are so short here. I don't use it everyday and I don't put it out when it's raining. It's closed off when it's snowing. I don't get usage like I would if I lived in California or Florid, so I was a little upset that the seams had split open. I just had a new canvass put on this year by Rollup Awnings, and we're happy. They have a good product and I would recommend them. I just hope the seams don't split open soon.

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    Reviewed Nov. 9, 2017

    There was an ad in the paper for awnings and I’ve been considering it for a long time. I needed an awning and I liked the idea with the motorized awning so I got Rollup Awnings. I had one in my last house and I used them again. When it’s very sunny out in the morning and I’m in the kitchen in the last house, I opened it up just enough so it made it shady in the house.

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    Reviewed Nov. 8, 2017

    The salesman was excellent. He explained everything very briefly and answered all the questions that needed to be answered. It was the major factor why we decided to go with Rollup Awnings. Our new awning looks like there's too much space between the unit and the roof and it's probably too high, but it looks pretty sturdy and solid and better quality than the other.

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    Customer ServicePricePunctuality & SpeedMaintenance

    Reviewed Nov. 5, 2017

    I went directly to Rollup Awnings because of their years in business. I did a little comparison and their price was better. Their service was also better. They responded quickly. Once the order was placed, they were able to deliver on time. I've had three awnings from them because I've been with them for about 20 years. They last between 7 to 10 years and the quality is excellent. We call them out for repairs and maintenance and they send someone over within days. They make suggestions, too. I recommended Rollup Awnings to some of my other neighbors.

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    Punctuality & SpeedStaff

    Reviewed Nov. 1, 2017

    I've always wanted an awning but I didn’t think I could have it because of the pitch of the roof and we have a hi-ranch. But we went over to a friend’s house and he had a different house, a ranch, and the way they mounted the awning on the roof made me think that we might be able to do that. My friend told me where he bought it, I went over there and talked to the salesman. The next day, my husband and I went back and the rep demonstrated to us what he had and what materials they used, and we were sold.

    The purchasing process was easy and the people were very nice. They explained what they were going to do, they came and measured, and off we went. They did well in addressing the slope of the roof issue. They had these plastics that they put on your roof which makes it higher and it gives it a pitch, not 100% of what you have if it was a regular house. But they did a good job because we have a deck that’s upstairs and we put it on there.

    We bought the Rollup Awnings in September at the end of season sale when you always get a little break with what materials they have leftover, and I was extremely happy. We didn’t use the awning all that often because it was late in the season, but we loved it. Next summer, it’ll be a lot more comfortable when the sun comes up and you tend not to want to sit in the sun. The awning will give us a lot more time and we’ll be able to enjoy the deck. It was a great experience with Rollup Awnings and I was completely satisfied from beginning to end.

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    Reviewed Oct. 28, 2017

    My friend used Rollup Awnings and we also had a good experience with them. We had a new deck done and we needed something over it. We got the motor and a crank. Their quality is better than the others as well. They came and finished when they’re supposed to. They lived up to whatever they said. They did a nice job.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Oct. 18, 2017

    I wanted to enjoy my backyard and my garden more so I got the awning installed. I opted for Rollup Awnings since they were a local business. I called them and someone came out within a day or two. We talked about different options. I placed my order, and they were out. It was a pretty simple purchasing process. They came back two weeks later and put it up. The installation team was on time and they showed us how to use the awning. They cleaned up after themselves and it was like they were never there. The experience was painless. The awning is a really beautiful product. They showed me the motor and how well-made it was and I’m very happy with it. I can be in my garden more because it's not as hot with the awning there, and even if there’s light rain, I can still go out there with a few friends and have a glass of wine or a cup of coffee with them. It's a nice extension of my home. I would definitely recommend Rollup Awnings.

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    Installation & SetupStaff

    Reviewed Oct. 17, 2017

    I've had Rollup Awnings before at my old house and they are the people I knew I was going to use when I moved into my new home. I called and ordered awnings for the top of my deck to shade from the sun. They sent somebody here for measurements and to pick out the type of material and pattern that I wanted. Within 10 days it was done. I got the motorized roll ups that can withstand a certain amount of wind. The representatives and the installation team that came out were great. They were knowledgeable, friendly, neat and clean.

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    Punctuality & SpeedStaff

    Reviewed Oct. 16, 2017

    My wife and I had been looking for something for the back deck. We put up a little umbrella in the stand to stop the sun from shining into the kitchen, and it didn't work, so we decided that we needed a roll up awning and looked into it. We got a Rollup Awnings ad, looked into the company and their product looked better and stronger than the other brands I also looked at and I live down in the water. Rollup had the best value for the money around and John, the rep, was very knowledgeable. He showed us samples and we went to the routine.

    We took advantage of some rebates available at the time and got a basic awning, but we got the electric opening rather than the manual one and it's been holding up since we got it. The installers were very quick. I knew what they were doing, and they did a magnificent job of cleaning up. I'm very happy with how great my experience turned out and with the inflation and the sales process. The awning is now shielding the kitchen from the glare and heat of the sun and I'm very happy.

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    Reviewed Oct. 9, 2017

    I knew about Rollup Awnings from friends of ours. The convenience of how the awning was made and how it hit everything were the reasons I chose them. Plus, it looked a lot nicer than some of the other places we went to and the price was right. I had an old awning that was serviced, but it needed to be replaced. It wasn't going out anymore, so I got a couple of estimates. I liked what Rollup had to offer and I purchased it from them. Rollup did a great job and it's motorized now.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 7, 2017

    I had a good experience with Rollup Awnings. The rep was knowledgeable and the installation team was very efficient. It was done in no time and done very well. It's delivered late but it was because of the weather. I'm satisfied with the product and I've been able to enjoy it.

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    Reviewed Oct. 6, 2017

    I renovated a home and I went to the store. I saw the awning that I liked, and I bought it. They had plenty of choices available and the Rollup Awnings reps were very professional.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 1, 2017

    Rollup Awnings had positive online reviews and their in-house sales experience was a lot more thorough and described the differences between themselves and their competitors. Buying an awning was always on the list of things that we wanted to have. We had the budget and that’s why we moved forward with it this particular year over any other year. It's a purchase of a new awning so, I did my online research. I scheduled a few appointments with various vendors. When I decided that Rollup was the one that I wanted to go with, I called them back up.

    I signed the contract in person and If I wanted to lock in the price, I had three days to cancel. I called them back with my fabric selection and they called me up for scheduling. They arrived on the day that it was scheduled for and installed everything. Their people were all very good. Our backyard is southward facing, so it’s provided a lot of shade. I’ve used it for being able to be back there in the afternoon without having to be exposed directly to the sun.

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    Reviewed Sept. 30, 2017

    We had a new patio and we were dealing with all kinds of different umbrellas and just wanted to do something that would stay stationary. Rollup was the first awnings company I went to and it looked like the right product so no reason to look further. We purchased a new awning from them and chose the fabric. It also has a remote. Their people were great all around: friendly, courteous and helpful. All good and not a complaint at all. I would recommend them to anybody and I’m thinking about getting a second awning on my house. We love it.

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    Reviewed Sept. 29, 2017

    We wanted to reduce some heat in the backyard by having more shade. Rollup Awnings seemed reasonable and their awnings felt like they will do a good job so we chose them. Their salesman came over and showed us different fabrics. Since we already knew what we wanted, customizing the length, the color of the awning, and other little things like the front wasn’t difficult. Then they came to install it. Overall, I really had a good experience. From the time of the first meeting to deciding we’re doing it, the process was really quick. It also pays to have some options too, like endless amounts of colors to choose from. Purchasing the awning was an expensive endeavor and we hope it really last a long time.

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    Reviewed Sept. 27, 2017

    My daughter and my son bought awnings from Rollup Awnings and they told me about them. I stalled it for a few years and when I finally had money to spend, I decided to purchase an awning. Everything was customized. My wife was home when they installed it and she was happy. I’m very happy as well and I’m satisfied with Rollup Awnings.

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    PriceStaff

    Reviewed Sept. 26, 2017

    We went to Rollup Awnings to see what they had available and then how much it would cost. We didn't have the money at that time because it was $8,000 to do what we wanted to do. But we liked the way they spoke, and they looked professional. When we were ready to do the work and we went back six months ago, the price was a thousand dollars less and we decided to do it. The salesman was reputable, he explained everything to us and he told us everything that we should expect from them. We were happy with what he was saying and we hope that what he said is what's going to happen. Rollup Awnings was professional and I'm happy with the product.

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    Installation & SetupStaff

    Reviewed Sept. 25, 2017

    My wife wanted an awning and I was looking at Consumer Affairs of the companies that were installing on the island. Rollup Awnings came up with the highest rating. I called to find out more about it when they had their big sale on, and the guy asked me to come in that day. I said, “I couldn’t.” It was a Sunday. They had someone here the next day and that was it. This is the first one that we could use in the situation we wanted because all other awnings seemed to want to be placed on the roof itself because of the low roofline. The salesman was very good too. He called a number of times to make sure that the awning could be installed the way we wanted.

    When they came, they were extremely polite and efficient. It was done very well. For this location, the technology on this one seems to be appropriate. Not just the installation, but the mechanics of the awning seems to be working quite well at this point. We’re enjoying the awning very much and since it was installed, we’ve used it almost every day and it seems to be suiting our purpose. We were happy with the service to date and we are pleased with the use of it now and hope that it continues in the same way. I’d recommend them to a friend.

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    Customer ServicePriceStaff

    Reviewed Sept. 24, 2017

    There was an ad in Newsday and I had been thinking about awnings. I had called another company for a sunroom and they had awnings, but he was pressuring me about a sunroom and it was just too expensive. Then I decided I’d better research other companies. I looked online and Rollup Awnings had the most positive things. I have a small ranch. The sun comes in from 1:00 until 5:00 and I have French doors. My house, even though I have central air conditioning and it’s set low, gets very warm. I decided rather than a sunroom, I’d better go with an awning and it does cool the house.

    I called them for a new Rollup Awning and I got a very nice lady. She said somebody would be calling me and a gentleman called me. They set up an appointment and they came. There was a coupon in the paper and they do a big advertisement. I asked them after I was interested and then he said, “Oh, that’s included in the price.” He gave me a price and you couldn’t negotiate. It was a lot more expensive than what I had experienced with the other company, but it had features that I liked better.

    It was a standard awning and he advised me on what size to get. They sent two workers who were very neat and quite professional. I only use it when I’m here. I know it’s guaranteed with 40 miles an hour winds but I’m not quite sure if I want to go that route. I’m very pleased with the company. I haven’t had any problems and if you do have problems and you call them, they get back to you. I would recommend them to a friend.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Sept. 20, 2017

    I first heard about Rollup Awnings from a newspaper ad and they were the only ones that I really knew about. We had needed an awning for a while so we had a brand-new one installed. I called them up and then a salesperson came out, and we went over all the options. The process was pretty simple and the customer service, in general, was just medium. They were not flexible at all on installations and they didn’t give much of a window of when they were going to come. It was either that or nothing, so they were not accommodating. The install guys that came made a mess on my deck instead of doing what they had to do and they were cutting things off the deck on there. They left a lot of debris on the deck and I had to clean up after them.

    The overall quality of the new awning is very nice but it was very expensive. The stuff that they advertised in the paper, in terms of sales and discounts, was not available or they didn’t offer it. When they came, the guy said, “Well, that’s really for an inferior product, you really wouldn’t want that.” I felt it was a bit of a bait and switch, but I was already into the process and I just went ahead with it. Overall, there was nothing special about Rollup Awnings. The product wasn’t terrible but it wasn’t great either.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 19, 2017

    I’ve been wanting to purchase an awning for a year or two. I finally had the finances to do it and put our back area in a place that I wanted it to be. I liked that Rollup Awnings has been in business since the 70s. The salesman was great. He had a lot of information on how their products were made. A lot of it was made in America which made me extremely happy. The quality of the products was big for me. On top of that, the warranty that it came with was definitely a no-brainer. Another thing was the fact that if I needed to move the awning from my house that I’m in now to another house, they were able to do that. Those were a lot of the things that I liked about Rollup Awnings.

    When I called their office, they sent a gentleman out to do an estimate and he was very thorough. He gave all the information. We sat down and went over all the different options, and we signed the contract right then and there. Within that time, I gave them the “okay”, and they were there within a couple of weeks. My new awning provided a great area to sit outside of the shade, even at night. It enhances the lighting in my backyard now because it’s covered. We’re able to bring out a projector out there and watch TV, so it’s pretty good. I had a phenomenal experience with Rollup Awnings.

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    Reviewed Sept. 14, 2017

    I love Rollup Awnings. We visited their showrooms, picked the color and everything went smooth. I was very happy we bought it when it was on sale so, we saved a thousand dollars. It has a 10-year warranty on the motor, too. The installation crew was very professional. We have an existing roll-up awning and I was wondering how they're going to put it back up on there and not have a problem with the siding. At first, I didn't know if they were doing it right, but then when they started putting it all together, they did a great job. They fit it well into our existing space and sealed it up. They also made sure everything went well and I was very happy with the installation. On the other hand, if it's raining, we can't sit on there and leave it open under the rainstorm. Also, if you punched it off, it rolls-up but it doesn't roll-off. Other than that, we're very happy as long as everything keeps going for a long time.

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    Reviewed Sept. 9, 2017

    There was too much sun on my deck and so I decided to get a awning. I got mine from Rollup Awnings and I had a very good experience with their team. I got the electric rollup and I have a remote control. I'm very happy with it. We mostly sit in the back when it’s nice out and it provides shade.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 5, 2017

    I live in a complex with a homeowner’s association and Rollup Awnings is the company they use for installation. Also, my backyard faces the sun all day long so I bought an awning. I use it every day that the sun comes up. It has a remote control and since the installation, the awning's been great. The team was very nice and it was a short and sweet interaction I had with the installers. The whole experience from the first phone call to the installation was very smooth. I understood everything that was going on. I'm very satisfied.

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    Reviewed Sept. 3, 2017

    My old awning was broken so I called Rollup Awnings for service. Their team was very professional. Everything was very good about this company and I would definitely recommend them.

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    Installation & SetupStaff

    Reviewed Sept. 1, 2017

    We moved into a new house and needed shade in the backyard so we purchased an awning with the remote from Rollup Awnings. Their team measured and installed it and I had a very nice experience with them. They came when they said they would. And the product looks good. I am very satisfied with my experience with Rollup Awnings.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 27, 2017

    I've been trying to stay under an umbrella out there and it’s impossible. I bought an awning from Rollup and had a very good experience. Rollup does a lot of advertising and there are three people who our backyards almost touch and they have them. But the big thing is the price is competitive and if you buy some of the other brands, you have to get somebody to do it. Also, I’ve been in the elevator business and I know what a piece of machinery should look like. Rollup is a good and well-engineered piece of product.

    The people that I dealt with at Rollup were very good. I went out to their showroom over at Holbrook and it was nice and neat. The salesman was well versed on the product that he was selling me. And when they sold me their product, they told me when they would be able to install it. They also told me the time they were gonna come and they came on that date and did the job. The guys knew exactly what they were doing. And when they left, you would never know they were here other than the awning was up. They were neat workers and didn’t leave one piece of scrap.

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    Reviewed Aug. 25, 2017

    We’ve been thinking about purchasing an awning for a number of years and we just got tired of replacing umbrellas so we decided to finally spring for it. We got Rollup Awnings’ standard package that comes with a remote and find it to be of very high quality. Their team was also very professional.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 18, 2017

    I live in a condo so my neighbors and I have to be very uniform. I liked the awning they got and figured it was nice to have. They had used Rollup Awnings, who did a good job, so I decided to follow suit. The salesman came over and the sale was very easy, but scheduling the installation was a problem. They wouldn’t give me an approximate time which is ridiculous in today’s day and age. I told them they could just give me a three or four-hour window or say they’re gonna call me an hour before. That was very frustrating for me ‘cause I have a very busy schedule. I didn’t want to have an appointment while they were arriving. They wouldn’t give me any time frame and just said they don’t know who they’re gonna do first which is also ridiculous. Then when I called that day finally the rep said, “They’ll be there before 12:00.” But then when I called back she said I shouldn't have been told that.

    There’s also one slight error with the product. The balance wasn’t the one I ordered. It was not a big deal because it was installed and I could use it. I called the day they installed it and she said, “No problem. We’ll ship it out.” But she never wrote that down. I had to call back three times on that and they kept saying they’re shipping it tomorrow and they didn’t. Eventually, I did get the balance. Overall, most companies have these issues, but it’s really about the final product. The awning is beautiful and I really like it. I could be outside and have a little shade so I'm happy.

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    Reviewed Aug. 15, 2017

    I have a French doors which lead to a patio. Unfortunately, the constant exposure to the sun made my house extremely warm despite central air conditioning. I researched several awning companies and decided upon Rollup Awnings. Their salesman came and explained their product without any pressure. Once I made my decision the awning was promptly installed by two very professional gentlemen. I could not be happier. The awning is an engineering marvel. With the press of a button it unfolds and provides shade and a lovely visual addition to my patio and back yard. Would highly recommend this company.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 13, 2017

    We visited the Rollup Awnings showroom and we told them what we were looking for. The technician explained all the different types and how the mechanism works. We liked it and we realized that we cannot use umbrellas anymore. It wasn't enough shade. We decided that moment that we needed a new rollup awning. The person was good and overall, our interactions with them was good.

    However, this girl over there made me feel so low by asking me 20 times to make sure I have the money when they come and install it to pay them full, even though I told them I wanted to pay cash and pay right away. It was an expensive awning and the balance was $4,000. That was extremely annoying and bad. I yelled at her and I told her if I didn’t have the money, I wouldn’t buy the awning. They are not very professional in that respect, and I've told them that.

    They also told me to stay home from 9:00 to 3:00 but I work for a living too and I told them to give me an hour that they can be there and fix it. They told me they don't know what time I will be serviced and I could be the first or the last. I ended up staying at home and nothing happened. Their time management is very poor and they wanted to do the job forever even though it’s paying them an hour. They are not concerned about somebody’s time. Then they were supposed to send a technician to go and put it up one at a time at 9:30 but he didn’t show up till 12:00 and that's after I called. This bothered me a lot and I got disappointed with them. After I called them, they told me the technician went to the wrong address somewhere which I didn’t believe. But generally it was a good experience. We now use the awning whenever it’s hot. Every time we open it, we sit outside and everything has been perfect.

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    Punctuality & SpeedStaff

    Reviewed Aug. 12, 2017

    Their representative was thorough and quick. The interaction was great and it was easy. Everything sounded good and so, we went with Rollup Awnings. A couple of years ago we lost a tree and a lot of shade on our deck. Then we built an outdoor fireplace. And then after that, we needed more shade for the deck and the kitchen area. So we got a new awning with a size that was a little different than the norm based on where we were putting it. I picked out a solid color and then everything else is white plus the extra part that goes across. We were able to pick between a couple of those. So, that was good. Sometimes we just put it out to keep the sun out of the kitchen area because then it keeps the house cooler. And then other times it's just to have it out so that you can sit out on the deck. Overall, my experience with Rollup was easy, quick and they provided very good service.

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    Customer ServiceInstallation & SetupMaintenanceStaff

    Reviewed Aug. 8, 2017

    Last week, after 5+ years of flawless operation and our total satisfaction with its performance, our motorized retractable box deck awning would not open. After confirming that there was power to the awning and replacing the remote control unit's battery, it still would not open, so I contacted Rollup Awnings. After listening to my description of the problem, the person who answered my call put the owner on the phone. The owner quickly suspected that the awning motor had stopped working and had to be replaced. After looking up my sales record, he told me that even though the 5 year warranty on the motor had expired almost 3 months ago, Rollup Awnings would honor the warranty and that all I would have to pay would be a service charge, saving me over $900 for the repair.

    Needless to say, I was very pleasantly surprised at that generous gesture. Furthermore, even though their service schedule was booked for the next 12 days, he told me that he didn't want us to go without use of our awning in the heat of the summer for such a long period of time, so he managed to squeeze us into the schedule 3 days hence. Again, I was happy to be treated so considerately.

    The afternoon before the scheduled service call, Rollup Awnings contacted me to confirm the appointment the next day. I called them in the morning to find out when they would be at my house and was told early afternoon. At noon, the two service technicians arrived and after a full hour of work. A new motor had been installed and the awning was again working. Throughout the work, the technicians were very courteous and professional. We are extremely pleased with the promptness of the repair and how well we were treated by the entire Rollup Awnings team, especially the honoring of the motor warranty even though they had no legal requirement to do so. It's a testament to Rollup Awnings' commitment to their emphasis on customer service. We highly recommend Rollup Awnings.

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    Reviewed July 15, 2017

    We needed shade over a part of our patio and the umbrellas we were using were not large enough to cover the area. We wanted to get an awning that would cover the entire patio. We had a presentation made by Rollup Awnings and another company. We decided to go with Rollup Awnings because we liked the presentation of their salesman. They were expensive but the price difference between the one we ended up getting and the other company wasn't huge. Rollup Awnings was more expensive by about $900, but we liked the information that we heard from them. We got a standard-sized awning from them and picked out its color and fabric.

    It rained on the first installation appointment we had so they had to reschedule because they couldn't do it in the rain. The person at Rollup Awning who rescheduled it was very nice and the guys who installed it did a good job. They were quick and efficient and were in and out in two hours. The overall quality is pretty good. The motor is very smooth and quiet and the remote control works really well. But we didn't position it all the way at the end of the roof which would have given us a little bit more shade. Instead, we positioned it six inches from the end of the roof. However, it was our decision and other than that, it looks good and works very, very well. I would definitely recommend them.

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    Reviewed July 14, 2017

    My wife was in the town and we used to drive by Rollup Awnings. We went to the store and picked out the awning in person. We use it for shade and we're pretty happy with the quality overall.

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    Reviewed July 13, 2017

    We're in our eighties and I have skin cancer. We needed an awning to be able to sit outside. Rollup Awnings was giving zero percent financing and a free remote so we contacted them. The people there was okay and they had quite a few fabrics options. I'm happy with our awning.

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    Reviewed July 11, 2017

    From start to finish my shopping experience was simply perfect. From the moment my "significant other" and I stepped into the Rollup Awning showroom I was met by a friendly and informative salesman. He led us through the entire process, demonstrated the various awnings available and described what he thought worked best for our backyard. Afterwards he visited our home to take measurements. Bringing the swatches of fabric, he enabled us to take another look to ensure our selection. Then we were visited by a really experienced installer who again took measurements to help clarify how high to place the awning. This was very comforting since we were concerned our awning might be too low due to our crescent shaped window. Finally, two installers completed the job in less than one and one half hours, instead of the anticipated three hours. It looks better than expected and we are delighted to finally have use of our backyard.

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    Reviewed July 2, 2017

    I get a lot of sun on my back deck all day long and I've been thinking about purchasing an awning for a few years already. I found Rollup on the web and saw that the awnings they made were of a very high quality and they came in different sizes. Furthermore, they had plenty of samples on display in their showroom for me to look at. That made it so much easier to decide and so I purchased a new automatic awning from them. The awning was exactly how Rollup described it in the showroom. However, when they installed it, it was not retracting completely and was sticking out a couple of inches. Nevertheless, Rollup came back and fixed it, and the awning has been working fine ever since then.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed June 29, 2017

    We built a barn in the backyard and needed shade. We went to Rollup Awnings and picked out a color and size that would be appropriate for what we needed. I got a smaller bracket because I didn't need a bigger one. This is our first awning purchase and the rep worked with us on how it worked and walked us through it. My awning came out great and I love the color. Everything worked well and the people that set it up were good.

    But I had a little problem with their electrician. He made it sound that the minute it was installed, he was going to come out immediately and do electrical work on it but it didn't quite work that way. He came out two days later. Also, they said that if I fill out a Google online review, I'll get a $50 rebate but I have not gotten it and that was over a month ago. So, I called them and they said they'll get me out another one. It's been two weeks since our last plus that phone call so I'm going to place another phone call for them. Other than that, I like the service I got from Rollup Awnings and they're very patient in the showroom.

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    Reviewed June 28, 2017

    I've been sitting with a dingy awning and the wind blows it away. I had heard about Rollup Awnings from my neighbor and so I had them come to have a new one installed. Someone from Rollup came, walked me through the options and explained why it was worth spending more money on them. And so, I agreed to buy an umbrella awning that day.

    Rollup installed the awning for me. When I spoke with them about why I wanted the awning and what I wanted shaded, they had the problem solved for me by figuring out where the sun is, wherein I told them it was. However, the awning needed to be in a different place to shade the part of the patio that I wanted in the shade. The place I wanted in shade is in the sun half of the day. While their product is great, it's not meeting my needs. So now, I'm working with them to fix that problem. They asked me for photos and measurements first but I was away and so it took time for me to get back to measure. Now, I'm waiting for them to get back to me and it's been about three weeks already. Nevertheless, the quality of the awning seems great and my interactions with their customer service have been good so far.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 22, 2017

    I read some positive reviews for Rollup Awnings and I called them. When the representative came to my house, he brought a small model of the awning and showed me how it works and showed me examples of materials. I bought a new awning with the motor. And after that, they gave me a time for the installation and the installer came and one more person came later to do the electrical part. We’ve had it for a month now and so far it's working well. When I open it in the morning, we enjoy the sunny days and the shadow and I roll it up in the evening. Everything was done perfectly fine and on time. It was beautiful with a good material. We had a very good experience and Rollup is a very good and reliable company and I would recommend it to others.

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    Reviewed June 17, 2017

    Rollup Awnings offered a very good deal and their crew and sales staff were very nice. And so, my husband chose to purchase a new automatic awning from them. Ours is automatic - you press a button and the awning rolls out.

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    Reviewed June 16, 2017

    I had a little money saved so I decided to buy a new awning. One of my friends has Rollup Awnings and he has a good experience with it. Their salespeople were very knowledgeable and the showrooms had everything we needed to see. We wanted to have it by Mothers' Day and their people were very helpful. I couldn’t believe how quickly we had everything done. The awning is about 20 feet on the second floor deck, has a remote and it works great. It's very sturdy and heavy duty.

    We used to move an umbrella around on the deck in the middle of the day which was crazy. So now, the awning covers the whole deck and we put it out all the time. I was hoping that we’d be able to go out in the rain, but it's really clear that because of the pitch, we can't do that and we won't be able to open the awning in the rain, but otherwise, it's perfect for what we need it for. I love the Rollup Awnings. The quality is perfect, they had a great and professional service and I'm very happy.

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    Reviewed June 11, 2017

    I can't be in the sun anymore since I'm on a medication. My backyard is all sun, so we figured an awning was better than an umbrella. We found Rollup Awnings was number one on Long Island. We went with them since with the other company, I would have to order it, then shipped to me, and do it myself. Rollup Awnings has a nice showroom. We went there to see the different colors, and they explained different types and prices. The sales rep was nice and explained everything well.

    Then they sent people out and do the installation and they were awesome. They recommended an electrician that could hook up the awning for me and he was good. Everything was perfect. The awning has been installed for a month and it's been great. All I have to do is push a button and it goes right out. Then if it gets windy or rainy, I just bring it right back in. I don't even have to go outside and do anything. Nice and simple. Anybody could use it. I would highly recommend Rollup Awnings.

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    Reviewed June 10, 2017

    We decided it was time to get an awning. We face directly West and it was hot as hell in the summer. We tried umbrellas, but they didn't work as well. So, we basically stopped entertaining here in the hot summer months. I did some research online. Although Rollup Awning was a bit more expensive, it was a better product over SunSetter. I also liked that it is also made on Long Island rather than have it manufactured elsewhere because I live on Long Island. I like the idea of supporting the local economy. And then, I went to the showroom and thought they were professional there too.

    The installation is a 4 step process. Step one was getting them out here to do the measurement. They had to come to look at the house to see how they could put the awning up. Step two was the electrician having to move a light. The only downside was that they said they were going to have an electrician call me. I waited a week or so after we made the deal and signed the contract and I hadn't heard from anybody, either from Rollup or the electrician. So, I called Rollup back and they were apologetic and they said they'd be out and then they came. Step three was the awning installation itself. And then step four was having the electrician to come out the second time to supply the electricity. The last was definitely done in one day.

    The installation was a bit more pricey than I was expecting. They said, "Well, we have this fabric that's now manufacturer discontinued, so you can save yourself $200 if you like that." Well, it had a light blue in it and the vinyl siding on the house was a light blue. So, I chose that and it was pretty nice. It's been a month and a half since we had our awning installed. The gear motor is holding up fine. We've put the awning out even if we're not using it and that actually has cooled down the house of maybe 5, 10 degrees. That has been helpful. Overall, I was very satisfied. I recommended Rollup to my niece because she just got a new house and they need an awning and they did decide Rollup.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 8, 2017

    I was tired of baking on my deck. I heard about Rollup Awnings through my grandfather. He had an awning installed at his house. I chose them based on the great customer service he had with them. My experience with Rollup Awnings was phenomenal from start to finish. They were very helpful. I went to their showroom and gave them some measurements. They came out, did a site survey, gave me an installation date and three and a half hours later, it was installed. I got the bigger motor and the remote for it. I'm absolutely happy with the fabric I picked.

    Everything's great. There have been no problems whatsoever. Barbecue's just sitting out on the deck. Usually when the sun is glaring down, the deck gets a little warm so I open it up for the dog so he doesn't burn his feet. Moreover, the team at Rollup Awnings was great. I had a problem with the remote and they gave me a second remote at no charge. They gave me instructions on how to program it to the motor and I had no problems. They walked me right through it. Everything that they promised and said about the awning was 100% true and it’s real nice to deal with an honest company. I would recommend it.

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    Reviewed June 5, 2017

    We decided to have some replacements in the backyard, and rather than getting an umbrella, we just went with an awning, which would be better. It will really help us to enjoy the space better because we get the full sun in the backyard. Nobody would ever sit in the area that we put it because the umbrella didn't do the job. We’ve heard about Rollup awnings from a few people, so we decided to purchase from them since it is a family-owned business. Their salesman was very good and knowledgeable, and their installation people were also very knowledgeable and friendly. The awning came with the manual and automatic, and then we chose the cover for it. We had its fabric and style customized. However, since it's been cold and raining in New York, we have yet to open it. On the whole, it was a very good experience.

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    Reviewed May 17, 2017

    I got tired of throwing umbrellas out so we purchased an awning and Rollup Awnings was contracted for our development. We had two choices of colors since ours is a townhouse development. It has to be uniform so we had to go with what was decided on years ago. I called Rollup Awnings, the guy came and showed me the colors. I said, "This is what I want. Can you install it?" And that was the end of that. All in all, it was quick and they did great.

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    Reviewed May 15, 2017

    We were very happy with our retractable awning. The salesman was accurate and the installation department came on time and installed our awning very quickly. The electrician was very diligent in coming and installing the switch to open the awning. It is beautiful and we are very happy with it. All in all it was a very pleasant experience.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 15, 2017

    We wanted a different use of our deck and so we thought of getting an awning. We have been around to a few awning places and we saw Rollup Awnings’ advertisement in the paper. Their salesman at the showroom was excellent and very helpful. We got an awning with gear motor. Their installation crew was also on time. We were very happy with our experience with Rollup Awnings. It was wonderful.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 12, 2017

    In the late afternoon I would always move umbrellas and got sick and tired of that, so I bought an awning. Rollup Awnings is the best. We talked to a few builders and most of them were going with them. They said that's the best company on the East End of Long Island. We went there, talked to one of the owners, and he impressed me with the way he was handling the whole affair. We decided to go and have the job done and they performed right on schedule. They came here, did a super job installing, then later the electrician came to hook everything up and it works perfectly. I have the automatic, remote control, where the whole awning disappears in the winter, well-protected from the outside world. It's custom-made. It looks great and people are impressed when they see. Two people who saw it said they might even consider doing the same thing I did. The experience was top notch from the introduction to the end.

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    Reviewed May 5, 2017

    It was getting hot on my deck because of too much sun. I went to Rollup Awnings’ local showroom to purchase a new awning and I spoke to their salesman and worked a deal. I picked my fabric and they installed it. It was a simple process. Rollup Awnings delivered what they had promised and I’ve had no problems with the awning. It's perfectly fine. When we sit out on our deck, we roll it out to keep the sun from beating on us. Unfortunately, the birds like to nest in it.

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    Reviewed April 28, 2017

    We are so happy with our Rollup Awning! Greg came to demonstrate the product (a fantastic demonstration, he is so knowledgeable and enthusiastic about the product!). We selected the color (so many to choose from!), he measured and explained the installation process. The installers were polite and competent. We are so happy with our awning! Rollup is the company you want to do business with! They know what they're doing, and they care about making you happy! We're pretty finicky, by nature, and have nothing but praise for Rollup and for Greg. You'll be happy with them, too.

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    Reviewed April 24, 2017

    We moved to a new house and we wanted to have the same look as the Rollup Awnings at our other house. So, we got the same size but different color for the new awning. I called Greg because we had a relationship from the first house, and he came over. We initially wanted to do one over the walkout. And then, we suggested to do and cover a bunch of other windows, so we went with a bigger size than we were initially gonna do. It's the 20-foot standard size. The installers were great. I didn't like the pitch initially. But they went back up and changed the pitch. So, it's a good experience. They're pricey, but it's a great product. My backyard has a huge built-in pool, a lot of landscaping and the sun shines that way for a good part of the day. We didn't want to have the shades down and not being able to see that. So, the awning down covers that and it's just a beautiful sight.

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    Reviewed April 22, 2017

    My son has Rollup Awnings that's an older one in the house he bought. We have a nice deck and it's very sunny in the back so we decided to get one too. We used it on Sunday, but it was very, very windy so we had to not use it. We've had it a couple of years now. It's still working well except when we couldn't use it.

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    Reviewed April 19, 2017

    I would never recommend this company. My husband and I bought their awning and it was installed around the July 4th Weekend of last year (2016). By Labor Day Weekend it collapsed! We had a very hard time scheduling a speedy inspection (they defended their delay by saying, "We're a big company with lots of installations"). When they did come they said it was our fault ("because you let it get rained on") and that we had to pay them $800 to have it repaired, even though we’d had the awning only two months.

    We had our previous awning for over 10 years, made by a local company. Occasionally it got rained on (sometimes thats unavoidable), but the rain never damaged the awning. From time to time we needed service, but I hardly remember because the problems were so minor. I do remember that whenever we called they came right over, unlike Rollup, which basically told us we shouldnt expect fast service because theyre so big.

    You might be wondering why we switched. Frankly, so are we. The only reason we did was that when it came time to replace our old awning due to age and wear and tear, Rollup convinced us that they had a revolutionary internal cleaning system that our old awning lacked. Whether they have that or not, though, it sure wasnt worth it. We’d much rather have the awning cleaned occasionally than get something as fragile as the Rollup awning, which was either defectively made or defectively installed, and then have to deal with a company that refuses to stand behind its product or its workmanship.

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    Punctuality & SpeedStaff

    Reviewed March 26, 2017

    We are so happy with our new awning. Rollup Awning did a great job. They are courteous & when they give you a date & time they stick to it. Clean-up after the job was done & I would highly recommend them.

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    Reviewed March 11, 2017

    We needed some more shade in the backyard and Rollup Awnings had a better presentation than another company I looked at. We went to their store to purchase the awning and there were some choices. We picked what we liked and what went with the other furniture. After we purchased the awning, they put everything up when I wasn't home. I was very pleased with them and the awning works great. It always does what it needs to do and it has an electric switch that they put inside the house. From start to finish, it was a quick and easy experience and they did a beautiful job.

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    Punctuality & SpeedStaff

    Reviewed March 5, 2017

    We've been dealing with Rollup Awnings for many years. I replaced one awning once then I bought another one for a different part of the house. Rollup was very good and responsive. They came to the house, we showed them the situation, purchased the awning and they did it. They were very accommodating. They picked the color and the fabric. They did a good job and that's what counts. Both of the awnings were very similar to each other as far as how they were constructed. The only thing I don't like about it is when the sun gets later in the afternoon, it goes around the house and then sneaks in under the awning from the side. But there's not much that I can do with that and it's not their fault.

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    Reviewed March 3, 2017

    I have a deck at the back of my home and it faces west. The deck is unusable in the summer afternoon because it was too hot. I liked the design that Rollup Awnings had on the framework of their awning so I purchased an awning from them that has a gear motor and was activated by a remote. I also chose one of their fabrics and I'm very happy with the whole awning. The crew that came to install it was very professional, did a good job and cleaned up after everything. Everything went very smoothly from start to finish. I've had it for a couple of years now and it continues to work very well and everything is as it should be. I'm very satisfied.

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    Reviewed March 2, 2017

    The birds messed up our first awning from Rollup. We then went into their store and looked them over for our second one. We were able to pick out the color and how we wanted it. Everything was there so we told the man that we liked what we saw and we wanted to get one. It is automatic, but then they also gave the crank too. I felt pretty good because we enjoy it a lot especially on a nice sunny day when the sun is too hot and we're having a function out on the deck. We use the awning so the sun doesn't get into people's face or into their eyes. We just press the button then the thing rolls out and we're covered. It's very good.

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    Reviewed Feb. 9, 2017

    We purchased from Rollup Awnings as the afternoon sun in our backyard is brutal and it will cook me if I want to sit out there. With the installation, I had my electrician do the electrical box. When the sun sets and I sit down to eat, the sun is right in my eyes. Rollup Awnings sells a screen which I can hang at the bottom of the awning, so that it makes almost like a 90-degree angle to catch that sun going sideways, and I'm thinking about doing that. I am satisfied with the product and the service and I would definitely recommend them.

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    Reviewed Feb. 5, 2017

    I was needing a new awning so I went online and SunSetter started to send me a lot of information but Rollup advertised in the paper and also, if there was a problem, they were local at Long Island, so that's where I decided to go. With the other companies, I would have had to take it off, mail it back and it would have been a real production.

    So I went to the showroom in Hempstead and decided how much to order. We were early in the season and I got a discount. I had the remote opener so that was flown in. Also, I had to pick material and there was it was a whole wall of materials and a separate little easel with different materials that were remnants. The one that I liked the best was enough for my awnings and my deck wasn't tremendous so it worked. It was stripes and the seams were perfectly done.

    They came to me with the final measurements and to look at my house to see where they were gonna put the electricity. Everything was totally professional and when they said they were gonna be there, they were on-time. They were fabulous to deal with. My house faces the south and west and if that awning wasn't up, I could probably fry eggs on the floor of my dining room that's in there. I have recommended Rollup.

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    Reviewed Feb. 4, 2017

    We had added a deck on the back of our house and we thought putting an awning there would be nice to help us use the deck more. I live about a mile away from Rollup Awnings' place of business and my experience with them has been great. The team at Rollup Awnings was very good too. They threw in the manual crank for the awning. The only bad thing was that the battery went dead in three months and they told me I had to replace it myself.

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    Reviewed Jan. 28, 2017

    I called Rollup Awnings and they came. I also decided to go with them because of the quality of their equipment, their fabric and also the mechanics. We picked out the fabric and the colors and they did a great job. The service was good. I’ve had the awning for about two years now and never had a problem. I’m in the Hamptons. So the water's 50 feet in front of my house, but when the sun rises in the morning I get direct sunlight all day long from seven in the morning until six at night. My decking would get so hot one couldn’t even stand on it. But putting the awning was the best thing I did especially that I have babies. I could go out at the deck even in the rain and if it’s too hot I could put the awning out, which keeps the house cooler. The awning is large with 22 feet long by 15 feet out and it also covers part of my Jacuzzi. It’s a very good product and if I buy another house, I’m going to use them again. I’m very happy.

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    Reviewed Jan. 25, 2017

    Rollup Awnings had a lot of different colors that you could choose from. I've had their awning for five years and it's still in good shape. I’m really satisfied with the product, 100%.

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    Reviewed Dec. 30, 2016

    We needed some shade in the back and decided to purchase an awning. A friend did more of the investigation that I did and they came up with a very good report of Rollup Awnings. I talked to people at their main office and they were very good and responded quickly. The salesperson was a little bit blah, blah, blah but he did all right. We bought an awning with a power switch and we sit underneath it and have a great time.

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    Reviewed Dec. 19, 2016

    It’s too hot on my back porch, so the sun beats on it. I don’t have any trees in the back, so I bought the awning. The guy from Rollup Awnings was nice when he came. But the awning didn’t work at one point. I guess it was because the outlet got wet. I didn’t know I had to reset the outlet. Other than that, Rollup was great to work with. They came when I asked them to and only took them a couple of hours to put everything up. The team worked together and they were terrific.

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    Reviewed Dec. 11, 2016

    My deck has a Southern exposure, and it was unbearable to sit outside during midday. I was driving down the street, saw Rollup Awnings, and liked their colors and patterns so I bought from them. I like the awning. However, the last six inches are grimy and dirty because they don't get rolled up and I'm not happy with that part. But aside from that, it's okay. It does what it's supposed to. I'm able to sit outside during the heat of the day in the midsummer.

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    Reviewed Dec. 8, 2016

    I took out a tree and I need a shade. I called Rollup Awnings and got an estimate. It was a reasonable price and they were available to do it. I had an electric motor and it was the standard fabric that matches the color of the house. We use it every year sitting on the deck by the pool. The team at Rollup Awnings was really great and they even recommended a good electrician to put the electric on.

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    Reviewed Dec. 7, 2016

    I liked Rollup Awnings' design where the whole thing rolled up into an enclosed cape. It was a great design and I wanted one for my backyard. I purchased it four years ago and it's been a positive experience. I'm very satisfied. The product works well and when I press the button, it can go up or go down.

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    Reviewed Dec. 6, 2016

    Rollup Awnings is a good product, compared to others. I've also had very pleasant interactions with their team. They put the awning nice and it works well. It was altogether a very good experience with Rollup Awnings.

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    Reviewed Nov. 23, 2016

    The umbrella wasn’t doing the job in our backyard, so we decided to purchase an awning. We went to Rollup Awnings and liked what they had. However, I had to wait for three weeks for the team at Rollup Awnings to come and fix it when it needed to be repaired. We use our awning when we have parties. We’re happy we got it as we get good use out of it.

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    Reviewed Nov. 13, 2016

    We had three awning groups come in but the description and the type of awning that Rollup Awnings had was self-contained. There was a whole lot of features and it really cost more. The longevity of it and the way it was made just blew the other ones away. Their owner came by and was very knowledgeable. The awning looks great and it's fabulous because it's remote control. We open it up and it covers the entire patio so we're going to put a second one in.

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    Punctuality & SpeedStaff

    Reviewed Nov. 4, 2016

    Rollup Awnings has been around and is a good solid family company. I got an electric awning and everything's fantastic. Though there was an issue with it, they came out and replaced the whole material for free. The owner came out and analyze the situation and expedited to get it done for the July 4th holiday which was unbelievable for the turnaround time. Working with the people at Rollup have been very good, all around. They contact you prior and keep you informed. It's a good product and I'm very happy with my experience with them.

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    Installation & SetupPriceStaff

    Reviewed Nov. 3, 2016

    The rollup awning in the house we bought was getting old. We looked up Rollup out in Holbrook and took a ride out there. We had our original papers from the ex-homeowner and Rollup Awnings came to the house and removed the awning. They serviced it and reinstalled it. We had a little discrepancy with the switch and they gave me a switch for it. We had a little problem with the leveling, they came back and leveled it. The team was professional. I had no problem. It's a great product and there's no doubt about it. It's a little pricey but my awning was 20 years old and it worked as good as they were installed. Now I got new skin on it and it's like brand new awning.

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    MaintenanceStaff

    Reviewed Nov. 2, 2016

    A relative of ours had her house broken into and since we were about to go on vacation, we thought that Rollup Awnings was a good idea. We now have the awning in the kitchen going into the deck of the backyard. When we had a problem two months ago, our interactions with their team have been very good. They came when they said they would and were able to fix the broken latch. But I was told our awning's latch lasted a long time. It wasn't supposed to last as long as ours did so we got a lot of use out of it. We are very pleased with Rollup Awnings and I definitely would recommend them to anybody.

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    Installation & SetupPunctuality & Speed

    Reviewed Oct. 12, 2016

    We purchased a Rollup awning late August and had it installed right before labor day weekend. From the start everything was great. The salesman was helpful and explained everything to my husband and I in detail. (They even have things for the kids to play with while you shop.) The salesman put a kids show on a computer my toddler to watch too. The team who came to do the installation were prompt. They explained how to use the awning and the care involved to keep our awning like new. Since the installation we couldn't be happier. We use the awning all the time. Our neighbors and friends have also complemented us on it.

    Thank you for extending our time outside.

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    Reviewed Oct. 12, 2016

    My husband likes to be out on his deck quite often where it's very sunny. He felt an awning would give him more pleasure to be outside during a sunny time so we decided to get an awning from Rollup Awnings. My husband is handicapped and we're both aged in our 80's so we wanted something easy to take care of. We love the fabric, we picked the color, we love it. We didn't realize but we actually picked the color that matches our chairs. We were very happy with it. Also, everybody at Rollup Awnings was fine. We had the electrician come out and do the work, and we're satisfied with everything.

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    Staff

    Reviewed Oct. 6, 2016

    One of our family members used Rollup Awnings, so we also got our awning from them. It was a stock order and there wasn’t much customization, but we liked the fabric possibilities. We initially interacted with the rep at the office and then once again when he came to the house, and both cases went very well. He was very knowledgeable. We have used our awning in outdoor activities, and it has worked well. The whole experience was outstanding in every way.

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    Installation & SetupStaff

    Reviewed Oct. 3, 2016

    We had Rollup Awnings come in our home and present to us. We liked the product and we bought it. The reps who came were knowledgeable and answered all questions. They gave us all the information about the product and how well it's manufactured, and all other good stuff. We went with the automatic open and close, and we picked a nice fabric that was available. The installation went very smoothly and the awning is exactly what we wanted. It takes the temperature in the kitchen area down tremendously, and we now don't have an issue with our composite deck getting extremely hot.

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    MaintenanceStaff

    Reviewed Sept. 30, 2016

    Rollup Awnings installed our original awning. We got a new roof and so we purchased a new one from them. Everybody in their team was great. They did everything they said they were going to do and it's been working perfectly ever since. We’re fully enclosed so the awning stays out of the elements with that fringe on the end. It's better than the one that's exposed or rolled up as it could fade. The awning is outdoor on the back deck providing shade that keeps the house cooler. We open up halfway during the day just to keep the sun off of the kitchen. It works well. We haven't had any leaks yet and there's a 10-year guarantee which is also important.

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    Staff

    Reviewed Sept. 28, 2016

    We had a deck and decided that it was hot out there in the summer. I did some research on Rollup Awnings and they seemed to have the best product. I got the one with the motor where I don't have to crank it. Their reps were fine and everything was good.

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    Punctuality & SpeedStaff

    Reviewed Sept. 16, 2016

    We were originally going to buy a SunSetter because it was the brand we knew of. Then the PennySaver or one of the local insert papers came and Rollup Awnings' ad was in there. We went into the store and the gentleman who sold us the unit was why we chose it because we really believed that the quality of the product was so much better than the other products in the marketplace. He was very helpful and he really made the decision a lot easier for us. We've only had it for a short period of time but we're very happy with it. We've used it for family parties, functions and dinners. It's getting us to eat outside more. It's been great. The quality looks exceptional and it's pretty. I was concerned that SunSetter would look old because it's old school and kind of like grandma's house, but it's not.

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    Staff

    Reviewed Sept. 13, 2016

    The awning that I used to have broke down. I walked in at Rollup Awnings and the salesman was very excellent. He gave me suggestions on what I should get - which one is good and which one is best. I took what he offered which was the one that rolls into a pipe. I had the material customized so he came to our house and my wife picked out the material which is excellent so far. Everything has been fine. I use the awning all the time.

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    Installation & SetupStaff

    Reviewed Sept. 9, 2016

    I had a deck before that was destroyed and razed after Sandy. My new one is up higher and it’s a much larger deck, and the sun hits the side of the house so I figured I needed an awning. We looked around where I live and we found out that Rollup was used in quite a few homes in the area. When we went there, the manager was very helpful and we liked the way he explained everything. The people who installed it were also very nice. Everybody knew what they were doing. They came when they said they were going to come so I was very satisfied with everything.

    We have the electric awning from Rollup that opens and closes. We were able to get a discount for the fabric because there were some available that customers had ordered and they were either too small or too big. So we were able to take advantage of something that we found in that category. We used it over the Labor Day weekend. I had company and it was very sunny out, so I was very happy I had the awning.

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    PriceStaff

    Reviewed Sept. 7, 2016

    I like Rollup Awnings. They have the one that's concealed and rolls into itself. They give me a fabric choice and I got a book to pick from. I have my choices of what kind of rollup I want and I can go for a cheaper one. I chose to go for a decent and the most expensive one because I don't like replacing it every couple of years. I like the material and I use the awning almost every day. It was all a very good experience working with them, so I'm very happy with it. My friends already use them and everybody seems to be happy.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Sept. 6, 2016

    My wife and I thought having an awning would be a good thing for our backyard. We chose Rollup Awnings since the product is made here. We picked out the colors and chose an awning that works with a remote control. The whole thing tucks away in the winter time, so we don’t have anything exposed. We’re a little disappointed with the people who did the site check and also the installation group. They told us that they were going to set an appointment up in the morning and then they called the night before and told us it was going to be in the afternoon. They ended up showing up in the morning. My wife and I both work so we had to schedule around that and it was a little difficult. Luckily, my wife was able to get back over for the install.

    They did a site check and never really checked the surface of the bricks. When the installer came, he told us that the bricks were loose and that it may not hold the awning. Then the installer put the motor on the wrong side of the awning, which we didn’t change, and we paid the electrician an extra $400 to run a line behind the awning down to the electric. This would be a big issue for us if we ever choose a company again. Otherwise, everything was good and the awning works great. The only time we use it is if it’s sunny out and we want to stay back down and have food.

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    Staff

    Reviewed Aug. 27, 2016

    I don't have any shade on my back deck and it's too sunny so I got an awning from Rollup. Other awning companies, like SunSetters for instance, farm out to different retail stores that have representatives there and I didn't like that because there was a disconnect - a middleman - and that's basically why I chose to go with Rollup Awnings. Their team is very professional, and I also got to choose the fabric. They have an electrician, staff, salesman, and installers, so it's not like you have to contact different people to get a job done. Everything is done on Rollup's premises, their own factory and that's a better way to do business. They're very hands-on and it clearly is a more professional operation. Rollup is excellent.

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    Staff

    Reviewed Aug. 21, 2016

    It's summer and I already need an awning. And when a friend showed me Rollup Awnings, I loved it and I got the one that works with the remote. I use it everyday then bring it in at night. The Rollup team did a very good job and I'd recommend them to a friend. My experience has been wonderful. It's worked perfect.

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    Staff

    Reviewed Aug. 20, 2016

    We had a sun room which was filled with sun, but we want some shade and reduce the heat. We researched thoroughly and checked out three custom awnings companies. We were impressed with Rollup Awnings and ordered that same day. We had them come and measure the whole width of the opening. We purchased the top of the line motor and also the pull-up end piece for the winter. Once the awning is out, the sun does not come in through the sun room anymore. We're happy we saw what we wanted at Rollup. The team in the showroom and the installers were also great and very professional.

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    Customer ServiceInstallation & Setup

    Reviewed Aug. 16, 2016

    Rollup Awnings is a 5 star company as far as quality and service goes. They installed my awning 2 yrs ago & I couldn't be happier. Went back to them with a problem with a relative's awning installed 6 years ago & their customer service was outstanding! Run don't walk to Rollup Awnings. You won't be disappointed.

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    Customer ServicePriceStaff

    Reviewed Aug. 14, 2016

    I heard about Rollup Awnings through my condominium association. The product and installers were alright, but the small awning was overpriced and the electrician did a terrible job. The company gave me the service and told me to get the electrician, who drilled a lot of holes into the siding. He replaced it but I was not happy with the way he did it. When I called and explained to the company this situation they blew me off. I was talking to the wall and nothing got solved. I said, “That’s fine. You don’t have to worry about it" because when people come around my neighborhood, I will not recommend them. I'll say to them, “If you want them, you’ll have headaches." I will share my experience to people and let them judge for themselves.

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    Verified purchase

    Reviewed Aug. 11, 2016

    When we went to see Rollup Awning's factory, we saw outstanding products and salesman. I'm very happy with the products. Rollup Awnings was terrific, on-time and professional. I would refer them to anybody.

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    Installation & Setup

    Reviewed Aug. 10, 2016

    Had a motorized retractable awning installed about a month ago. Everything went great from the minute we stepped into the showroom, and spoke with salesman, Arthur, to installation, to electrical hook up. We love our awning so much! When we moved into the house, there was a small, manual crank awning over the kitchen window, which we later found out was from Rollup Awnings 15 years ago! It is still in great shape! We are extremely satisfied with our awning, and would highly recommend this company.

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    Customer Service

    Reviewed Aug. 9, 2016

    I called Rollup Awnings and they came right away. Everything worked out exactly like they said. They had a big selection and they even showed all the different materials. We live in a gated community and they provided me with all information to apply and get approved for it. It went perfectly and what we got was customized. We use it everyday because we're in a place high up and off a pond and where the sun is tremendously strong. We have French doors so when the light comes in, it blinds us. We have to open the awning everyday around 3:00 o'clock and don't close it until at night about 7:00 or 8:00. Rollup Awnings were outrageously good. There was no hitch and it's great compared to the work and the issues I've been having with other contractors. I'm thankful I used them. They're a wonderful company.

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    Staff

    Reviewed Aug. 1, 2016

    My father-in-law moved into a new home and thought that Rollup Awnings would be a nice addition to it. He was very happy. They sent a couple of people over that spoke Spanish so he was thrilled that he was able to communicate well with them and let them know exactly what he wanted. They were very professional and nice. They came when they said they would and did what they said they would do. They showed him how to work everything. He loves the awning and he uses it every day.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 28, 2016

    Sales person was very professional and helpful. Installation was quick and professional. Just by looking at the product you can tell it's durable. I've seen other awnings and there is no comparison. I would highly recommend Rollup Awnings to everyone.

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    Staff

    Reviewed July 28, 2016

    I was looking for an awning. I checked a couple of different people and I liked the design of Rollup Awnings on their product. Also, my in-laws actually had them about 16 years ago. They are a great company to deal with and everything that the reps said they were gonna do, they did.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 27, 2016

    I got the almost high-end automated Rollup Awning. It cleans itself and it’s a good awning. The gentleman who came originally was very nice. He gave me a good rundown of the products and showed me a lot of samples. We went outside together and he showed me where I should put it and how far out it should go. He was really good and very knowledgeable. The guys who came to deliver and install didn’t leave any mess. Everything was done quickly. It was a great investment.

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    Installation & SetupStaff

    Reviewed July 25, 2016

    Rollup Awnings is a local company which is convenient. Dealing with their representatives from the sales to installation was excellent. They gave an estimate and I got to select the fabric and the color.

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    Customer ServiceStaff

    Reviewed July 22, 2016

    I purchased a motorized awning from Rollup Awnings and everything was what it's supposed to have been. I got to choose the fabric for the awning, and the service was terrific. Their customer service team is attentive and responsive if there are issues.

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    Installation & Setup

    Reviewed July 13, 2016

    I went for the higher end awning from Rollup Awnings because I believe in buying once, buying right and many years of service. They installed it and I had a little issue afterwards when I got my electrician, but they stood behind the product. It seems to be quality installation they stood behind. So far so good. I’m ordering a second awning because I noticed it's much more efficient rather than trying to position umbrellas everywhere and storing up for the winter. Rollup Awnings seems to be a quality organization with quality materials and products, and I’m happy. I have recommended them in the last couple of days.

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    MaintenanceStaff

    Reviewed July 12, 2016

    We purchased an awning because it just seemed like we had a need for it in our backyard and Rollup Awnings was good for us. I priced out and looked at a couple of other vendors prior to purchasing. And it seemed like their product was superior so that’s how I ended up going with them. Also, the great appeal was the fact that it was low maintenance. The salesman was very nice to work with. Due to the time of the year, we needed to schedule the installation about a month out. With a little pre-planning, hopefully, that would have shortened the timeline between purchasing it and getting it installed. But, otherwise, everything was a nice experience. Last night we used it even in the rain because it was designed to hold up during inclement weather.

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    Reviewed July 3, 2016

    I thought of trying Rollup Awnings so I called them. They came and I'm very happy with it. I knew exactly what I wanted so that's what I have now. Everything is fine and I have no complaints.

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    Installation & SetupPriceStaff

    Reviewed July 2, 2016

    Nothing but satisfaction and great things to say. I cannot come up with one complaint. The people who installed the awning were kind, friendly and knowledgeable, answered any question we had. The ones who installed the awning were a father and his two sons. They were very kind and friendly people. They don't overcharge. In fact I believe it was the lowest price out there. The awning looks beautiful, works great and we have gotten so many compliments on it already. My family and I are very satisfied with the awning and the customer care and service that was provided. Will be recommending Rollup Awnings to anyone who is interested.

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    Reviewed June 23, 2016

    We were re-doing a backyard and we got a motorized awning from Rollup Awnings. It looks nice and it's easy to use. The choice of fabrics were very nice too. It looks like high quality. Their only downfall is the expense as we paid more than we should have.

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    Installation & SetupStaff

    Reviewed June 13, 2016

    We had a great experience with Rollup Awnings both when we were placing our order and when the awning was installed. They are a very professional and polite company. We love the awning. Keep up the good work.

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    Installation & Setup

    Reviewed June 12, 2016

    After procrastinating about getting an awning, we finally decided to do it with Rollup Awnings after evaluating different designs and also due to word-of-mouth. We did see an ad in the newspaper and that triggered it, too. It has been a very good experience. My awning has a custom width so it fits the space exactly and got the motorized open and close feature, and I'm happy with it. Rollup seemed to have their act together - the salesman, installation crew, and even the electrician they subcontracted did a good job.

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    Customer ServiceInstallation & Setup

    Reviewed May 31, 2016

    We got a good rating with the Better Business Bureau for Rollup Awnings and there were some good consumer comments at the ConsumerAffairs website. We went to them for the construction of the unit and we liked their product. It's good and beautiful, so we bought it. It's only been two weeks since I had it installed. However, I wasn't crazy about the customer service. They completely screwed up in setting up the electrician which they promised me. When you're spending $4,500, you expect a company to be driving on the spot and they weren't. They told me that I had to call them to find out what time the guy was coming here. But when I called to find out, I got an answering machine, and nobody called me back. Then as I was on the phone, the guy pulled up in front of my house.

    They also told me that I would be able to put the balance on my credit card. I told them, "Good. Then put it on two days before you come and it will be accepted." Then they wanted a certified check right then and there. I said, "You've already installed it! I can't go to the bank and get a certified check." I wrote them out a personal check and it cleared. But it's total miscommunication in that company.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed May 23, 2016

    I am very happy with my new Rollup Awning. When we went to the showroom, Arthur was very pleasant and informative. He thoroughly explained all the facets of the awning. Even about the installation. He answered our questions and was extremely knowledgeable about this product. The installers were also very nice guys. They quickly installed our awning, explained how it works, and cleaned up. Love my awning!!!

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    Installation & SetupStaff

    Reviewed May 21, 2016

    From the initial contact with the salesman, to the installation of our new awning, I was impressed with the professionalism of all the Rollup employees. They took the time to explain the features of the awning, suggested proper placement, and answered all of our questions. Having looked at other awnings, I can say that Rollup produces a vastly superior product. I am confident that we will enjoy the shade provided by our Rollup for many years to come.

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    Rollup Awnings Company Information

    Company Name:
    Rollup Awnings
    Company Type:
    Private
    Year Founded:
    1979
    Address:
    1688 Church Street
    City:
    Holbrook
    State/Province:
    NY
    Postal Code:
    11741
    Country:
    United States
    Fax:
    631-563-6668
    Website:
    www.rollupawnings.com