Republic Services Reviews

We decided to cancel our service and go with another company after discovering that we could pay less than half as much and get TWO pickups a week with a competitor. We had been with Republic Waste for about 12 years. During the recent bad weather they missed picking up for two weeks straight. When I called to cancel I was told that we would have to pay a $45 charge for them to pick up our can. I offered to deliver the can somewhere, but was told that wasn't possible. I pointed out that they had failed to pick up our trash for two weeks that we had PAID IN ADVANCE this month, and they should get the can for no charge, and that was met with total silence at the end of the line. Avoid them, you can do better.

Took them 2 weeks to deliver dumpster and every time we called there was a new excuse. Finally got dumpster delivered, we were supposed to have weekly pick up. Weekly very quickly turned into once a month pick up even though we were being billed for weekly. Again every time we called we got a new excuse. Final straw was when my husband called Monday the 19th and was told they would be there by 5:30 to pick trash up. Never showed. We called, demanded a full refund and the dumpster to be picked up. We were informed that the supervisor would call us back within 48 hours. Well here we are a week later, many calls later but never any calls back. We get home today to the dumpster gone but half the garbage was left behind on our lawn. Worst company you can ever deal with.

I live in a rural area, the ONLY company that will service my residence is Republic Waste. From the first phone call I made to them setting up my account I received horrible customer service. Was told I would receive waste containers... Never did (because my neighborhood does not get them). Why I was told I would receive them... I have no idea. Besides this, I learned very quick that I have to keep my garbage cans at the end of my driveway AT ALL TIMES because they don't come on the assigned garbage days. They come whenever they want. I didn't get my trash picked up for a week and along came hurricane Irma... Cans still full and garbage truck never came leaving me with 10 days of trash during a hurricane. Then I get a bill for triple what my bill is suppose to be and when I call and talk to a representative he has no idea why and cannot help me. If there was an option for 0 stars this is what I would rate this company.

Similar issues as described below. They stopped billing me, then used it as an excuse to close the account and charge me fees to reinstate it - which I didn't do. CGS is cheaper. I called Republic three times to clear up the issue, thinking it was taken care of each time, but they never fixed the issue. I dropped my landline and switched to my cell, but they wouldn't make the change. Bills started going to the ex for some reason (our divorce was well over a year ago so why switch now?) and after three calls, they wouldn't change the billing address back. They kept my money so I kept my can. Republic Services is a joke. Don't use these crooks. Better, cheaper options are out there.

I have called this business 3 times and my landlord has called an additional time to complain about the time this company picks up trash. Multiple times it's picked up at 4am, 4:36am, 5am, and today 5:36 am. The pickup is at a cleaner's American Cleaners in Watson Road but the dumpster backs up to a residential complex. I would think there is a law about waking people up to pick up trash. They need to wait until 7am. I'm thoroughly disgusted with the lack of results from this company and I'm sick of being woken every Tuesday for them to pick up trash.

We cancelled service in July prior to our next billing cycle... Then they charged us a 5.00 late fee for God who knows what. Now they are charging us an additional 97.00 for removal of their waste cans that we were renting monthly... That they never informed us we would have to pay for them to pick up their containers!!! Downright criminals. Stay away from this company!! Many cheaper mom and pop services out there who provide better service for a way cheaper fee.

I initially asked them for a 40 Yard Dumpster at a location. The dumpster never reached on the said time. It took forever for them to place a dumpster on the location. The workers came and since they were without a dumpster they did not do any work and I had to pay them for the whole day. I had to call them again and again. Then once the job was finished I asked them to remove the dumpster, again they took forever to pick it up. For almost 2 months the dumpster was just sitting at the location for no reason.

OMG, where to begin. First of all, my ex wife had the trash bill in her name only, so when she moved out after our divorce, she left an unpaid balance of $90. I called Republic Services to start new service in my name with a new account number. They said ok and after a week they suspended my service and said I had an unpaid balance of $90. I argued with several different people including a supervisor named Christine in the Phoenix AZ call center and headquarters.

They came door to door and offered a deal. I had adequate service with them for 2 years. After always paying my bill on time and cancelling service they want another $162.04 from me. Now I have bill collectors contacting me. The yard service was about $130 for the season Apr. thru Nov. I cancelled in March, they said I was under "contract" for another month which put me 1 week into yard service. They want to collect for the entire season, and then about $30 service charge to pick up their containers.

We had been very responsible customers of Republic Service since 2011. We paid our quarterly bills on time without a single day delay. We had to move to another city due to new job and we listed our house for sale. Republic Services were sending bills quarterly and we still were paying our bill even though we were not getting service from them. Because we didn't want to cancel the service before the house is sold. After we paid three months advance bill (Feb, March & April) in January 2016, they stopped billing us afterward and we didn't even notice that they were not billing us.

To make a LONG story short, I signed up with Republic Services in 2012 and my bill for a 4 yd. dumpster was about $100 a month. At the beginning of 2017 my monthly charge had gone up to almost $175 a month. After many, many minutes on hold and many promises to lower my rate and promises of faxing a new contract I finally gave up and contacted a different trash company.

Republic Services forgot to pick up a dumpster at a rental house down the road from me and six months later, it was still there. When the new tenant moved in, he asked that the dumpster be retrieved. The geniuses at Republic instead picked up MY dumpster down the road as they had lost any record of the previous dumpster, leaving that one still sitting, overflowing with trash. When my husband called to ask what the deal was, he was informed that even though it was technically Republic's fault, he would need to pay up the bill and also pay two months in advance "for a new service". So instead of righting their wrong and acknowledging their screw-up, it apparently was actually our fault that they can't keep track of their dumpsters. This is not the first issue that I've had with Republic and their horrible customer service. Mostly I am disappointed that I even bothered to give them another chance and allowed this to occur.

More like Ripoff Services. Raises prices constantly! I have 1 96 gallon trash can, I've paid up to $60 a month, I keep having to call and complain. March 2017 they raised it $9 up to $40. I called and complained this last August, they changed my bill to $18, now all of a sudden, my bill is $91?!?! The last time I threatened to switch they said I would have to pay a $135 removal fee for THEIR trash can!! I'm SO done with this stupid company!! I could take a Take a trailer full of trash to the dump for $13!!!

After 5 years of using them and the bill kept rising, we shopped around. Decided to change companies and cancelled their device. The conversation was "we hate to lose your business and would like to price match." What? So why raise our bill? Because we didn't complain. We were told we owed nothing due to being mid month. So 4 months later we received a letter from a collection agency for 11.52 for picking up our dumpster. The letter stated that after numerous attempts that we had not paid the bill. We never received a single letter or bill. They knew where to pick up our trash but our bill wasn't received. What is this? Put a mark on our credit for 11.00 that we did not ever get a bill for! DO NOT DO BUSINESS WITH THEM!!!

DO NOT DO BUSINESS WITH THIS COMPANY. It seems like a common theme among every other comment on here about Republic. They give lousy service and no customer service at all unless you call lies customer service. I canceled service with them 5 months ago after about 2 years of poor service. When they missed a pickup and I would call they would tell me that the truck was in the area and would be there later in the day... This was the same story each day for 4 days in a row. They had no intention of picking up until the following week. This happened several times.

I had originally ordered trash services with Raritan Valley Disposal, who were subsequently taken over by Republic. Over the last few years or so, the billing has been increased frequently, to the point where they are totally noncompetitive, pricing that is almost double the rates of others. In February I cancelled the service, and asked for the amount of the final payment for services through the end of March. I paid that immediately. In April I started receiving bills, and a warning letter. My online account shows that the account is closed, and when I talk to the representatives, they claim that I owe container renewal fees.

I cancelled my service at the end of July 2017 and then received a bill for a container collection fee, fuel recovery fee, and administrative fee. I called to contest this bill and was told a billing representative would give me a call. The following day (today) I received a call from a woman I assumed was from billing; I didn't get much info from her, except that she was from Republic Services. I stated my case to her in a very respectful manner (more flies with sugar) and though I realize my opinion on not wanting to pay is not going to be a popular one, it did not warrant the representative laughing at me and replying very condescendingly, that was not going to be okay.

I have two container pick ups with this company. Trash is mostly picked up on time, but for the last 5 recycle container pick ups, 4 pick ups have been missed. So I do the usual and send them an e-mail because by the time I get home and realize they are not going to pick up, it is too late to call. Getting a response usually takes two days. By then the container may or may not be picked up. The option on their e-mail tells you that if you e-mail them by 4, it will be picked up the next day. This is a bit hard for people with jobs that get off at 5, and not home until 6. This company continues to raise its fees, even though gas has gone down, and their service seems to be in a race with gas prices... down, down down. You cannot e-mail any of their senior management or directors because they smartly do not give out any contact information. I believe their future in this neighborhood is on a very short leash.

The company contacted me and told me they were not going to charge me the trash container removal fee. I am happy about that resolution since I had been with the company for over two years and had never agreed to such a fee when I started my service with them. However, from reading numerous other reviews on this site, these fees appear to be something they are trying to charge their customers who leave them due to the increase in prices other customers have experienced as I did. I would like to see the company not charge customers who have not been informed about such a fee up front when they join. This would be honest and good business. I thank them for doing the right thing for me, and I'll bump them up another star for the good service they provided to me, but in order to earn a 4 or 5 star rating, please Republic do the right thing by the other customers also.

I was contacted by Republic Services after I filed complaints on a few websites. They reviewed all the information that I had provided and agreed that my concerns were fair. They agreed to waive off the fees that should not have been charged to me in the first place. This issue is now resolved and I am updating the overall star rating.

Have only had them about 6 months and they have only picked up my trash and recycling half that time. Numerous calls lead nowhere. Even when I insisted a manager call me, or a supervisor, no one ever contacted me. Needless to say, I cancelled my account. I will NEVER recommend them to anyone.

Republic Services (Hudson, FL) - 11 months after canceling service with these ** and moving out of state, they are still trying to charge us for service that we never used because they forgot to enter it to their computer system that we canceled service and we have now received a collection notice for the amount they say is owed. We moved from Florida in September of 2016. Back to Iowa, my wife called and canceled service the week before we moved. In October 2016, I received a bill stating that I owed them for 3 more months (October-December), I called them to remind them that we have canceled their services as of the end of September and moved out of state and they said that had not been noted on our account but that it would get taken care of. I said "Okay, thank you," and hung up, once again that was October 2016.

Had service with this company for about 6 weeks before I had enough. Out of the time we had service with them they actually picked up my trash 2 times on the scheduled day. The rest of the time I had to call them and get a rescheduled date, which they usually also missed. It became a weekly process of calling, going on their website to reschedule, hope they came, disappointment. This company charges a premium for their service in addition to forcing you to use their trash cans. Finally had enough and cancelled service. Now it's been over a week since we cancelled and I cannot get them to come get their stupid trash cans. This is the worst trash company I have ever dealt with. You're better off hauling your own trash than using these people. Avoid them at ALL COST!

The company I work for is forced to use Republic for our construction sites because the city we often work in has an agreement with them. I wish I were exaggerating when I say that they mess up our requests 100% of the time. Even though I ask them to repeat all of the information to me about the delivery date, address, placement, empty and return, empty and remove, etc., whatever they are supposed to do NEVER happens.

Received a letter from Republic Services letting me know if I don't pay in 10 days, my bill will go to collections and they removed the garbage cans. I looked at my bank statement and saw they had cashed the check in June and when I called them about it, they couldn't find it. I called and paid the balance since I didn't want it to go to collections so with that payment, they have 2 months of overpayment and I have no garbage service.

We have been a customer of Republic Services for 6 years with nothing but problems with accurate billing, being overcharged and mischarged. They use hydraulic arms that grab and dump their provided garbage cans but when they damage the cans, they send you a bill for $25.00 to replace the can. They raise the bill constantly because of fuel surcharges but when fuel costs go down they sure don't lower your bill to reflect it.

If you have any options other than Republic, use them. They are priced far above competitors and creep their bills constantly. They charged $181.00 just to pick up their container after I fired them and demanded I wait 60 days before they would pick up. Tony Soprano has nothing on these guys. If you are a commercial account avoid them if at all possible.

Well, I see I am not the only customer that has issues with Republic Services. My husband and I have contacted them over 30 times over the last several years regarding missed pickups, yet it still happens at least twice a year. The worst thing is that I don't have any other service options because they have a contract in my city, so I'm stuck with horrible service. That's what happens when there is no competition. You pay top dollar for extremely unreliable service. Then, I have to make several calls and/or send multiple emails every single time this happens and nobody can seem to help resolve the issue; it just keeps happening.

Getting reliable and competent service from this company is impossible. There is a lack of customer service, care, consciousness, ability to make things right. I have had my recycled out for weeks. First they stated one week for pick up, then I would call and it would be the next week. After 3 weeks of this incompetence, I was assured by a higher up that it would be July 8th, 2017. A day late, due to the holiday. It was not picked up. Called the following Monday the 10th and guaranteed it would be picked up on Tuesday the 11th. Customer service did want me to know that my pick up day was last Friday. Really?? You guessed it. Didn't happen on Tuesday, guaranteed for Wednesday.

I will have to admit we were very unhappy with Republic Services. They had overcharged us for months!!! We were about to get out of our contract and looking for a new waste company! Our previous Account Manager was not helpful at all. Did not help us in any way! I contact management about our previous Acct Manager Ms Catherine **. She was very nice, caring and understood our problem. She connected me in with our new acct. manager Courtney **. She is the kind of employee every business needs. She answered all of our questions and kept us as a happy customers. She was willing to work with us and we were able to reach an agreement. Thank you Courtney so much for all your help! I will recommend anyone to Republic Services if Courtney ** is your Acct. Manager!!!

For the 2nd time in a month, Republic has failed to pick up trash on scheduled day. It has been sitting curbside for 4 days; when I wrote their CC, I was told I would be scheduled for pick up Wed. Why bother? My regular day is Friday. What's 2 more days in 95 degree heat? I'm sick of their canned, rote apology letter. I'm sick of my trash being the only one curbside for a week, waiting for this crap company to decide to do the job I'm paying them to do.

Not really shocked to see the Horrible rating for this company. One week they pick up just my recycling and the next week only my green waste. When I call to complain or have a special pick up, they want to charge $40. No, how about your lazy drivers actually do their job and pick up my trash. I wish we had a choice on who picks up our garbage. No way Republic Services should be in business.

There was a Recycle Pickup Scheduled today and my neighbors had lots of material on the curb. We spent hours collecting recycle materials and they never showed up. I am wondering if they will show up tomorrow, but if I go by experience they will not. So I have to go outside collect all the boxes and cardboards etc. and the container bring them back in the house. What a mess. They often skip the service.

It took 3 phone calls to get my service cancelled. Even though they picked up my containers immediately. Then I was sent an invoice for $36.00 ($18/container) for "container removal", several months later. Am I legally obligated to pay this fee for "picking up the containers"?

My garbage havent been pick for two days. I call on 3 days before the 4th of July to confirm the pickup date. They said they will pick it on Wednesday 5th of July. Again I call on Thursday 6th of July. They said they pick up today. Until now nobody pick it up. I later today to talk with emergency supervisor. He said they will pick it up on Friday 7th. They keep repeating the same story.

I was a customer for many years with Republic and in May 2017 I received a bill stating it was 83.00 for the next 3 months of services, this bill was over 20.00 more than the last bill and no explanation was stated on the invoice. A couple days ago I received showed I owed 67.40 which is normally close to what I would have paid for the billing cycle. I called them and it took forever to get a hold of anyone and I basically got nowhere with them. The Rep tried to tell me that the 67.40 was a canceling fee which I was never told about. I finally found the canceling info on their acct, and it stated that up to 45.00 would be applied to my acct if I cancel. The numbers do not add up here at all. I HIGHLY recommend not using this company. They will try to rip you off.

Recently, Republic Services took over from our previous vendor, whom we loved. We were promised a smooth transition with minimal hiccups. However, for the past 2 months it has been nothing but empty promise after empty promise. Our usual pickups are Wednesday and Saturday, but since Republic took over our service, they have missed far more Saturdays than they have serviced. Not only that, but each and every time they have missed a Saturday pick-up I have called and requested a make-up pick-up. Each time they have promised one and each time they have failed to deliver.

We were happy with our prior company but the city of Los Angeles did changes and we are force to have Republican trash company as our vendor. The transition was two months ago and since then I have been calling them to pick up our trash for one of our property. We paid on time. We have a schedule pick up for Saturdays and Wednesday. Every Saturday the big dumpster is not pick up.

For 18 years we used Raritan Valley Disposal, NJ and never had an issue. Republic took over and all continued to be ok until June 23, 2018, when garbage was not picked up. I called and was told it would be picked up on Monday; it was not. I canceled service and wanted empty can picked up. When I called again, I was told it should have been picked up on Saturday, June 24. I called again and told it would be within 1-3 days. No pick up. Called again, and again, and again, and each time I had a different answer. Container was left outside all of this time, approx. 9 days, which is against the neighborhood regulations. I was finally told it would definitely be picked up on Friday, June 30. By 3 pm on Friday I called and was told that specialist would contact Mr. ** and get back to me. No one got back to me. At 4 pm, I called specialist who said there was a notation that if pick up was not on Friday, it would be Saturday, July 1. Naturally, it was not picked up.

My husband and I are customers of Republic Services. We had a mattress and box springs which we needed to get rid of. My husband called Republic in Kalamazoo on June 15th to see it they took large items. We were told to put both mattress and springs out with the regular garbage. They never took the items. My husband called again to reschedule (June 26), hauled the mattress and spring out of the garage on the new day and they never took the items. When he called to reschedule again (June 28), he was told "they didn't see the new reschedule". Third date, move the mattress and springs back to the curb and again no show.

On June 6th I paid for 3 months of service. Late Monday, June 19th, I received a robocall that stated my service route was being terminated as of June 30th. Until this time, I had no issues with Republic. When I called today, I was told that I would receive a refund by check 4-6 weeks AFTER the account closes next week! They did not pick up my garbage yesterday and the customer service rep was not someone I would have talking to my customers. I have to pay for other garbage pick up while they are holding my money. In this day of electronic communication, 4-6 weeks is theft!!! Do not pay in advance for several months of service!!!

Republic Trash in Winder, GA - This is the worse company I have ever dealt with for trash pickup. I have been missed so many times and calling in to complain does no good. I have not had my trash picked up in two week and I have called every day. If I had not already paid for three months I would cancel today. Can't talk to a manager and when I finally did I was promised that it would be taken care of by yesterday and I'm still waiting with trash piling up in my garage. I would never recommend this company to anyone! No one and I mean no one cares about the customer.

Approximately one month ago, my wife began receiving a service fee that was out of line with what we had been paying in prior billing cycles. When she questioned the customer service rep(s) that she reached over the phone, they assured her that the errant billing was a clerical error and to not be concerned and that they would correct the information in their system. Yet the incorrect service charge continued to show on our online account information and today things finally came to a head. Today the customer service rep du jour (anonymous), told my wife that we did owe the amount that we have been questioning and that no adjustment would be made to our account and that our account was suspended.

I began my service in early 2016. My bill for 3 months trash collection at that time was $64 and some change. During the time I received service from Republic, there were many times that my trash was not picked up as scheduled and a couple times the person picking it up spilled trash in my driveway and just left it there. This bill steadily went up almost each billing cycle until I received my bill in may for June, July and August trash collection. It was $104.28. When I called the company to question this I was told that their cost had gone up so the bill was raised.

Do not do business with this company. They will do an automatic renewal and when you call to cancel they don't answer their phones or and then they tell you have to wait until the sales manager call you back. The sales manager takes a week and a half to call you back. Then when you call him back he doesn't answer or plays like he never got your message. Adam **. Then they want to charge you a fee. They are all very rude and have no sense of customer service. Avoid this company with all cost.

Do not bother contacting this company. They do not return emails or phone calls. They fail to perform the most basic of garbage services, refuse to reconcile with customers and employ unprofessionals. In my opinion, they should lose their service contract within all Michigan counties.

This repugnant company has a monopoly in southern Nevada. Hence, they don't give a damn about their customers, only about their accounts receivables. They employ the nastiest, most inept, apathetic customer service reps on the planet. I have been unsuccessful in having my broken recycle container replaced for three weeks. When you phone in, the hold times are twenty-five minutes. They couldn't care less! They have a monopoly, so they treat their customers like the trash they collect. But, we're stuck with this garbage, garbage company. They're a monopoly!

To be fair, we owe them money but we haven't received service for a few weeks as they have taken our barrels. You're going to have to have more than a computer generated email for me to pay my bill. Your company has been charging me $75.00 a month. I called last week to cancel the service as I found many competitors at a third of your price. I negotiated the price with your Rep to around $27.00 dollars per month. You have been screwing me for a decade. So screw you Republic. You have all the money you are ever going to make out of me. I am changing vendors unless you step up and stick with the fair price you quoted.

Republic garbage pickup is provided by the city I live in. We pay for it on our utility bill each month. I contacted Republic Services to rent an extra trash receptacle. The charge was $5 per month, so I paid the full year's price of $60. Three times during that year, Republic sent me bills for trash pickup and stopped collecting my trash for 2 weeks because they said I had not paid for their services. Three customer service calls later, the issue was "resolved". A week later I got another bill for services. I cancelled my contract and had them come pick up their receptacle. It took them 6 weeks to come and get it and they sent me ANOTHER bill!! This company has no idea what they are doing. I would not use them unless I had no choice. I will not use them again.

Worst company ever!! This company does not have the capability to keep their records straight or provide an honest service. The agents when calling for help or service are horrible and antagonistic taking shots at their clients on a personal nature. None of the departments communicate with each other and their on-line system is utter crap! Certain areas of the area only have Republic Services as an option for trash service and this company takes full advantage of this; raising rates continually/randomly and not caring one bit the client. This company should take itself out with the trash!!

Horrible company!!! They take your money and your delivery fee but don't pick up your garbage. What a scam of a company!!! We signed up for them in April with service to start on May 5th. They picked up the garbage the first week. The second week they did not pick up our garbage. I called that day to find out why and was told 'probably 'cause the driver was sick or the truck broke down or something.' I then spoke to a supervisor who assured me that this is not how they operate and told me it would be picked up by 5 the next day which was Friday.

You would think that a highly recognizable company like Republic Services would try to work with their customers. WRONG. I wished I had read all of the complaints but assumed the above. Never again. I canceled my service on 3/31/17 because I was moving and had my containers picked up on 4/6/17. I was billed for March, April and May. I paid for March but continued to be harassed to pay April and May. I have already been sent 2 letters from a collection agency with FINAL NOTICE and demanding payment immediately. I wrote several letters to Republic, gave then my new address twice and they still send these notices using my old address.

I have over the last 15 years used Republic Services for my trash removal and never, ever had a problem. If I changed a room around and threw out an old chair, washer, dryer... they took it. Something large, they took it as I paid the higher rate for that privilege. So this week I called as I threw out a couch that I broke up and a chair. They call me back and said "They took the maximum and I have to pay $45 per piece of bulk." I'm like what!!

Cancelled my service. Was told $18 for a trip to pick up 2 trash cans. I was charged $45.90 to pick up them up. $18 for each and $9.90 fuel charge. Almost $50 to pick up trash cans. What a rip off. I cancelled because I was being charged $112 for 3 months of service. I went to a different provider and am being charged under $40 for 3 months. I guess the $45.90 is one last way to stick it to me. I will be talking to all my neighbors with Republic trash service to cancel.

Republic Services took it upon themselves to terminate my service. I did NOT request cancellation, and my bill was NOT late. They simply removed my can on Tuesday, May 2, 2017. After several calls and emails to customer service, they promised they would return my can on Friday, May 5. They failed to do so. I ended up having to establish service with another provider just so I'd have a way to remove garbage from my house. Do yourself a favor. Don't bother with this company. Choose another provider. Choose ANY other provider, because literally anything would be better than a company that throws away loyal, paying customers for no good reason.

On 05/03/2017 I cancelled my home service effective 06/06/17. I was informed at this time by the customer service representative I would be receiving a credit of $23.91 for the remainder of the billing period BUT I would be charged a $33 dollars per container for them pick up their own containers in the total amount of $66 at least at this point as I have not received a bill. I never received any paperwork, contract or anything to indicate I would be paying this amount upon termination of the services. I requested the customer service representative waive the fee. She said she was unable to do so. I said I would be submitting a complaint as I was never informed of a fee being required. She stated "I don't understand why as I just told you now?" If I had known there would be HIDDEN fees such as this, I would have went with another company as Blue Hen services my development and I found out later, they charge 50% less!

I called trash removal services Republic Services which I paid April 14th, 2017 I spoke to Malika. They guarantee me service the following Friday the 21st. They were also putting in request for new trash containers since I did not have one. The trash was never picked up on the 21st. They never left me container. I called back 12 o'clock on the 21st. I spoke to James. He put a note to dispatch asking them to come and get the trash. I asked why I did not have service. He said the person that took the order did not put it in correctly. I asked why I did not get a phone call letting me know. I have two broken ribs and a broken hip. Have a hard time getting the trash out there and would have to bring the trash back to the house due to HOA rules.

My business used Republic Services for years for refuse removal. We were overcharged for a year and a half for a roll-away dumpster that we never had, to the tune of over $2200. When I caught this overcharge, customer service continued to insist that I had this roll away dumpster. After more than 5 phone calls concerning the matter, I finally got someone in Customer Service to admit that we didn't have the dumpster and that the severe overcharge was due to an error by their company.

Our local TV news reported that Republic Services was holding a Spring Clean Up Event in our area on April 10, 2017 and we had to call them for a pick up for that event which included many items including appliances. When I called for a pick up for that event, I spoke to a representative that had absolutely no answers to any of my questions, put me on hold several times to try to find out the answers and in the end did not have any information for me but did schedule a pick up for me. Well, obviously, I did not get a pick up for the Spring Clean Up Event. When I contacted Republic about the matter, I was put on hold twice, only to be told they could no longer pick up the appliance because they were only doing it that one day and that the service they were using for recycling was only for that day's event. Then the representative told me to contact a local appliance dealer and see if they could help me. Disgusted with their customer service.

I wish I had read the reviews on Republic Garbage Services before I signed on with them. I'm on the phone every 2 weeks trying to fix a late charge fee which they supposedly fixed previously, now an unpaid balance and a cancellation of service for the same. My bank statement shows a payment in full has been drawn by them. I been trying to call them but all I get is a recording that they are too busy and to leave a message and would get a callback, not happening. I'm all for canceling this company but I'm concerned as it happened to one reviewer that they will bill a large amount on my property taxes. Now I know these are not honest people or their bookkeeping is negligent at best!!!

Worst customer service ever. Every time I call, no matter what day or what time, you remain on hold for a minimum of 20 minutes or until I get tired and hang up, which, I think is what they want you to do. I cancelled my service and then got a bill for $83.49. $33 each to pick up the trash can and the recycle can, $12.24 for a fuel surcharge and $5.25 for an administrative fee. This is outrageous. I will relate this story every time I talk with someone and the word trash is mentioned.

Basic facts: Always on time. Found cheaper service from local family. Scheduled account cancellation before end of current invoice period. Their container was not picked up until days AFTER it was scheduled and into the next invoice period. Customer Service rep tells me at time of cancellation to disregard invoice. There will be nothing due. So after all this I get a "final invoice" that includes partial credit for the previous invoice. I'm still charged "Administrative Fees" because as the rep told me "that is charged anytime an invoice is generated". Almost $6 just for a computer generated invoice!

I have been using this company for approximately 14 years for their container service. I had an account that I required 4 dumps per month. I paid them on time for the duration of the required service. I called to cancel my account with a 30-day notice. Initially upon my phone call to cancel service I was told that the container would be picked up (March 30, 2017), and I thought that was the end of it. When the container was not picked up, even several days later that I was told, I place another call to Republic, at which time I was informed I had another 3 years left on my contract because I called to have my monthly service rate reviewed. I had them review it because they increased their rate substantially. The sales rep appropriately reduced my rate slightly, and there was no discussion about a renewed contract. The sales rep they would send me (email) a copy of a contract that I signed which I never received.

I started the service two years ago at the offer $14/month (pick up once/week). They increased the price every three months. Now it is $24/month. The rate of our local com Laxton Enterprises Inc (Media) is still $14/month. When I canceled the service, they charged extra $32 for picking up their own empty trash cans. And don't try to call them. Average waiting time -- 30 minutes.

I have been complaining to the household waste services that they are illegally pyramiding late fees on my account. This is done by Republic Services by adding an additional late fee for the same payment period in success months such that late fees equal original servicing fees. In the past they also would lien property tax for payment and continue the amount due on their invoicing so that they would and could bill twice for the same service. I'm out hundreds of dollars. A few years back, when I complained, the City of Richmond finance person told them their practice was illegal yet they continue to do this to me and hundreds of other homeowners serviced in Richmond, California. As far as they are concerned, this is a good way to earn extra money and unless they are sued, they won't stop this practice.

We were forced to move from Waste Management to Republic by local county. After the service started, I set up Auto payment to take care of monthly bill in February 2017. Last week I received stop service notice for non-payment. When I log into my account, I see that auto payment is in place. When I called customer service (first attempt: 16 minutes wait, second attempt: 12 minutes) looks like they don't have anyone who actually responds to your call. I don't know what to do. The last letter says that service will be discontinued from next week.

Recently canceled service as I found that Waste Connections was $100 less per month and I wouldn't continually be harassed by the workmen begging for tips and asking why they didn't receive a Xmas gift from the owner of this company. I was fed up, did everything correctly to cancel, sent certified letter asking them to pick the cans and that I wish to cancel service. I gave them 2 months notice. I just received notice that they pulled monies for service I ended. I see this has been a complaint by others as well. They may be more reasonable than many other companies, but don't be sucked into service with them and don't do any long term contracts unless they guarantee on contract that price can not be raised more than a certain percentage within that time period.

As I read through the reviews of Republic, I see the same complaint over and over again... which is the same complaint I have. They seem to think cancelling a service is a way to make more money. I moved into my new home in October. I contacted Republic to start service. I found out that Republic was not one of our preferred service providers in our subdivision, so I called and cancelled. I got invoices for $75 for drop off container, pick up container, partial month service, service fees... and I never did or got anything from them. I cancelled the service before a container ever was delivered. So now after 6 months and 5 phone calls each month, I'm being contacted by a collection agency. How do I stop this insanity? My next step is to contact an attorney, and file harassment charges against them.

I signed a contract with Republic for 1 year and I had the same problems that everyone else on this site had (late OR NO pickup on scheduled days). Even so I kept the account for about 4 years and the original contract started at $65.00 monthly. By the end of the 4 years I was paying $148.00 per month. I Told them to pick up their container since we did not have a contract. The lady told me that I could only end the contract at certain times of the year. I explained that we had a 1 year contract and they should pick up their container because I had another trash service. She refused and told me that they would continue to charge me rental fees on the container. So I had to rent a U-Haul and return their container.

Unreliable service and inconsistent charges. I feel like this garbage service is holding me hostage and it doesn't matter how good my negotiation skills are with Republic. I am still a captive of this trash problem. Our dumpster is always full and I have bags of trash in my garage #HailSeason #Garage4CarsNotTrash. Our alley is in excellent condition and has been every week except one since January. We have been missed more weeks than picked up. I am tired of calling to complain, I cannot stomach any more excuses and I don't need an apology (although one would be nice). I just need a solution to this. I don't see any effort on Republics part to "make this right" and provide us some sort of option. It seems as if because it doesn't affect them on a personal basis they just don't care. Does anyone have any other trash company recommendations?

We canceled our trash & recycle pick up with Republic Services because we got a better rate with a local company. I paid the balance we owed and thought I was done, but then we received another bill of $30.47 to pick up containers. We have switched trash providers before and have never been charged for container drop-off or pick-up fee before. I told them we would not pay this ridiculous fee and the company said they would turn us over to collections if we did not pay. I called Better Business Bureau and they said I could file a complaint but if that is their company policy, there is not a lot we can do about it. We will never do business with this company again!!

I am moving in 4/17. I am paid up to 3/31/17. Received new bill, which goes from Apr. 1 to 6-30-17. I wanted to pay only for the month of April. Customer service said no that I must pay entire bill and wait for a credit minus $66.00 removal fee. I find this absurd. I have been a customer of Republic since they took over from Harvey and Harvey. I started out paying much less. Every bill is higher than the last one, with no explanation. Now it's up to 139.00. If I don't pay their removal fee they will send it to a collection agency. Can't anyone do anything about this. I cancelled service as of 3/30/17 my last pickup date so I am now without trash service until I move. I am in my 70's and my husband is 80 yrs. old. Goes to show how seniors are treated by this co.

Just a bunch of thieves!! Overcharge every chance they get. Worst customer service ever!! And then when they pick up your trash they throw around your cans like they are mad at it!! I can't believe the city made a deal with these scumbags!!

DO NOT USE Republic Waste Services! Cancelled my garbage pickup in January 2016 because there are cheaper services in my area. I had a $75 credit. Republic Services continued to withdraw funds, including an addition $175, even after cancelling online auto withdraw. I spoke to the company on 4 occasions over 2 months to clear up the matter, each time I was assured they would refund my money. They continue to withdraw funds.

I had no issues with them until the time I moved out of my house I was renting and cancelled services out of my name. I moved out on 12/2/16 and cancelled services that day. I was later billed in January for an attempt to collect the recycle bin. I called willing to pay if I needed to, but was told since I cancelled services on 12/2/16 that they would credit my account and I would not owe. I then received a letter from a collections agency on 3/4/17 trying to collect $115 from not paying a bill with Republic Services. I immediately contacted Republic where I spoke with Cecilia and she told me I had a CREDIT of $8.96 on my account and I should have not been sent to a collections agency. She told me she was sending an email while I was on the phone with her to Republic billing dept. and she told me to call back in a couple days.

Raised rates constantly until charging three times the going rate. Cancelled 12 days into billing cycle and received a bill for 102.58. Was charged a full month billing and a 36.00 fee to pick up their own cans.

Dear Blue Ridge Landfill, I would like to thank you for the other morning when my 10-year-old daughter was dry heaving in the car on the way to school because of the noxious gas odor coming from your landfill. Nothing like the smell of diarrhea and gas to wake you up in the morning. I think I speak for all of Shadow Creek when I say that we have had enough. Enough of walking outside and having an odor so offensive that sends you back into your house. Enough of laying in bed at night and wondering if you have a gas leak in your house and then realizing it's just the odor from the landfill seeping into your bedroom. Enough of not being able to walk my dog or take my children to the playground because the outside smells so bad. Shame on you for not fixing this problem long before it's made people physically ill.

Worst company ever. Has to be some of the dumbest drivers I ever met. I have a roll off at apt complex and instead of driver picking up old one full of trash they dropped a new one in front and left old one still full of trash. Had to call customer service which seems to be every week I'm on the phone with them for something a driver doesn't do.

Low price to get you started, changes without you knowing, try to cancel - republic really gets you then (cost you an arm and a leg). If you try and not pay the bill because you disagree, they turn it into effect you credit report within 30 days. This company should be investigated by the state of Michigan. DO NOT LET THESE CROOKS TAKE YOUR MONEY!

This is a "company" that needs to be shut down and ran out of the country. I'm a customer in Wayne County, Michigan. I have a small business and had a dumpster through this garbage company - big mistake! I've had their rusty dumpster out in front of my business for seven years. They claimed I signed a contract with them back in 2010, I don't recall signing any contract with them at all as I don't like to be tied into any sort of legal obligation without any good reason. My monthly charges started out at $58 per month, which has been steadily going up ever since 2010. My last bill in 01/17 was $109 for the month, oh they have it padded with all sorts of erroneous charges like environmental fees, refreshment fee $9? etc.

I've been fighting this for one year. They continuously fail to pick up my trash and recycling bin. I put them out the night before. When I go out to see if they're gone they're still sitting here with a junk in them. It is now Wednesday it's still sitting out there. I called, they promise today which is Wednesday. Well I left it outside it's still there with the junk in them. I do have Door to Door Service apparently it's not working. I'm tired of fighting this. I have rheumatoid arthritis. It's very hard for me to maneuver these garbage pails. I wish somebody would straighten this mess out.

If you own multiple properties the billing system is not designed for such unlike water and electricity. At one of my properties with the new garbage system all the houses have to take the cans to the end of the street and then play fetch as the new trucks can not get down the street. They leave stuff behind now. Customer Service is horrible and they just put a lien on your house even if the billing issue is a mistake on the company's side. So basically they got you by the balls. I'm shocked that this system is one the people of Vegas tolerate. I am assuming as the used to Mafia type people running the town.

I was forced to use Republic waste for my trash pickup because it was put in my taxes. Now I have a problem with this company. They have not picked up my trash in two weeks! They keep saying they're coming but never do!

Republic Services is the major company used through the south of Nevada, for commercial and residential. Here where I work they have the bad habit of missing way too much, it affects me personally for I am one of the custodians. The garbage piles up and we have no more room. They are prompt to collect the expensive bill, but to do what they get the pay for. It a shame that there is no other choice for us.

Last May 2016, Republic was picking up our trash and their truck attendant knocked over the large trash bin. When attempting to pull the bin up it dragged and scratched my son's car. I have been on the phone with customer service, managers and met with people numerous times to review what happened and to see the damage and have been trying to resolve for 8 months. Also gave them an estimate. Nothing has happened and I believe they have no intention of fixing or giving us money to fix it. I feel at this point I need to get the attorney general involved, report to one of the news stations and install cameras so if something like this happens again it is caught on film. I'm tired of big companies thinking they can get away with things like this. I will do what I need to do to resolve this situation. Hopefully it will also help others who have had similar situations with this company.

It started with the break-down of the vehicle that we used to transport trash to the dump. Could not find a local company to pick up trash because we are rural. Finally find out Republic can do it. I go online to sign up in September. I got a stock email that someone would contact me in 24 hours. Over a week passed before I tried again. Same email. Three days later I called in. They set up service telling me they would drop my trash container in 5-7 days and my pickup day would be a Monday. 10 days later we still have no can. I email them. I get a response. It should be there in a couple of days and pickup will be on a Friday.

My former trash pickup service was bought out by this company. Since then, the price for pick up has steadily been going up! Past $30 as of this past year. During a rough time in September I was late on my payment. The company picked up their trash can in early October during the time my wife was having our baby. I went ahead and signed up with a local MUCH LESS EXPENSIVE service and called Republic to see what money I still owed. With no call back or further statements, I assume my account paid up.

Truck number 2002 written at the back of the truck. Lincoln Elementary School between 1:00-1:15 PM 1/13/2017. Truck driver is rude! I was driving in to the school pick-up area to pick up my son and the truck was making the round. I'm waiting for the truck to finish dumping the trash. The driver came out to push the 3 bins back to its place and his big arm waved like telling me to move like a boss because he will back up. He's face was grumpy and kind of angry. Did not even say thanks! Bearded old guy. RUDE RUDE RUDE!

In November my online account had a zero balance correctly since I pay ON TIME quarterly. In December it added 78.43 (which included late fees/admin fees) and a charge of 63.18. All of which was wrong since payment wasn't due until January 4, 2017. And total read 144.43. Called 12/17 and after many questions not being answered. Was told it was being taken care of. Was told system only updates once a month which turns out to be wrong since on 12/26 called again and told it was taken care of. 12/29 finally takes off another 66.00 leaving 113.43. Regular quarterly payment posts on 1/6/17. But still leaving the charges of 50.25 still owing.

We have had Republic Services for about a year or so. We have never had any real problems other than drivers driving way too fast down our street. Until recently... The week following the Christmas holiday (so you know we had a lot of trash) my husband and I set the trash out at 430am that morning of our service thinking it was a normal trash day. So Wednesday came and went and our trash still stood (Now mind you, we live rural where there are lots of wild animals that would love to get into our trash. Not to mention it is colder than you know know what out here...NW Wisconsin). So we looked at our schedule and thought that maybe since we had a holiday on Sunday that they were running a day late. So we called and got someone in AZ I believe who reassured us that we were on the schedule and that they would pick up that day.

They try to find anything to raise the price or charge you for stupid things like refreshing dumpster. $9 each. They raise the price and we have to keep calling them to change the rate. They charged us $55 extra because there was some trash over the line which was ridiculous. They don't give us no money back when it's empty. They should have called just us to inform us some bags were over the line we could have just stuffed, pushed down back in instead of charging $55. They are money-hungers. You want to get screwed than get this service. WE are canceling our service once our contract is over. Ridiculous company. I wished if I had looked at the reviews before. I wish there was negative star.

After the worst service imaginable, like having to call every week for the compost pick up, being instructed to haul more than ten bags to the front and then the back and then still no pick up, to be punctuated by eight days of calls end of season with no pick up of mounds of leaves, being told to wait for next year, I cancelled service. I wasn't a customer for a full year. Now, 21 months after canceling, I can't get them to stop calling me about holiday pick up changes and emailing me the same. Emails, calls, receiving assurance it would end only followed by their repeated harassment of calls. I've now contacted my state Attorney General and reported them to the Federal "Do Not Call" registry. I've never received such horrible service. Oh and they charge to have their bins removed! Never use them!

Of course, once contracted the company can do anything or nothing for their consumers, with no recourse available to the customer. Now, as there are no alternatives, my only recourse is to put what I believe is this useless post, and petition my town to change their contract. I think this will be to no avail anyway.

My account was cancelled by mistake. Clearly an error on their part. They took the trash and the can. I thought the can was stolen. My account was closed by mistake. They had to reinstate my account. After 8 calls and 3 weeks later, still no can... 8 calls... I called and told the supervisor if I don't have a can out in 24 hours, I will pack the truck and drop the trash on your door step. I'm holding for a response.

We received email from them regarding declined payment, then call them try to make sure the payment method is right. Sandy - hang up two times and put me on hold for 12 mins. Tasha - so rude!!! Joyce - keeps talking, doesn't want to listen, then hang up my phone call!!! Jay - finally he's the only one tell me what's that email about. He's blame my accent and insist to charge me $3.72 fee which is their mistake. I wish this review able to accept zero star!!!

I would like to thank Rabanco (Republic Services, waste services) that they resolved the issue for me. Good job Rabanco! Thanks.

I have been a customer with this company for over a decade. I called to cancel, finally, because they just kept inflating their prices over and over again. Meanwhile, my service has been mediocre at best, my address hasn't changed, and my trash output hasn't changed. When I cancelled, I was told I would be sent a bill with a pro-rated amount due, since I wasn't going to be using the service for the usual 3 month period. MONTHS later, I am sent a final notice from their "collections department", stating that I have not paid my bill despite "multiple written notices". Really? I have excellent credit and have never been late with a payment in the years I have been with this company. This so called "final notice" was the first bill sent to me. No phone call, no email, nothing certified. Disgusting. I will never do business with this company again.

For my business it was absolutely horrible. They dropped a new container stating the old one was rusted. I talked to the driver who said it was a complimentary. My business was then charged not only $200 for the container but also a high fuel recovery charge. Called and had to fight to get the $200 removed (thought) and the fuel recovery dropped. Never happened. Called back and finally after 45+ minutes received a supervisor. For my personal home service also horrible! Had to cancel. They did not p/u 4 times and then asked for the credit - was told do not give credits.

It pains me to have to provide even a 1 star to complete this review; they are undeserving of any star. This company continuously misses scheduled pickups and does not seem concerned when you contact them to complain. After the 4th missed pickup, my complaint was elevated to corporate. However, I never received a return call and my pickups continued to get missed. Finally, I canceled my services. To date, I am still waiting for them to pick up the trash missed over a week ago, despite 2 phones calls and 2 scheduled pickup dates they have come and gone. I have found a new service but still need for them to pick up what was missed. I don't know how Republic Services stay in business. I have decided to forward my complaint to BBB. Dealing with this company is exhausting!

Thank you Consumer Affairs.

I've had to call Republic Waste numerous times to have them actually empty the trash receptacle, only to be disappointed the following week during trash pickup. I haven't had any satisfactory answer as to why this happens (for 5 months now) and will look to see if other options are available in this area. Their service is HORRIBLE.

This company services is Horrible. I don't know where to began. They've missed my pickup a few times without notifying me. The reason was they said their workers were running behind and they couldn't pick up until following day and of course that was told to me after I had to call in to them. I also made a payment to them about 3 weeks ago and I was wondering why the payment wasn't drafted out of my bank account yet. And I called the company and the young lady explained to me that my payment was made and I was fine.

Republic Services raised our monthly fee without any notice, just sent a bill. When I called about it, they said they checked with other local services and needed to raise it to be competitive. I canceled our service and switched to another local service with a price lower than what we previously paid Republic Services and very much lower than what they are now trying to charge people. I was told they would send someone to get the container, but then they sent a bill for doing this. That container was provided as part of our service, for which we paid a monthly fee. If they didn't want to pick it up, we would have kept it. I refuse to pay for them picking up something that belonged to them and was paid for monthly. They are now threatening to send our names to a collection agency. They lied about the local services' prices and they are just out to charge people whatever they can.

Ever since the City of Dickinson contracted with this company life has been hell. They miss pickups, lie about everything, stopped service for no reason, sent a false claim to collection agency, overcharged me, refusing to correct, and now hold the threat of stopping service if overcharge is not paid which will lead to city shutting my water service. Doesn't that sound like extortion? On my last attempt to remedy by phone they hung up on me.

This is the second time since I moved in that they have not picked up my trash. I just moved in. I have boxes. Sometimes I use the boxes as trashcans to put trash in so that the whole thing can go on the truck. Not with these trash divas. If the box is too tall (like 3 feet), they won't take it. If it's heavy (I'm 62 and I put it curbside myself), they won't pick it up. If there's anything that they don't like, they won't take it. If they might break a nail, they won't take it. If it's the wrong color, they won't take it. They are a bunch of lazy trash divas, and when their contract comes up for renewal at our condo, I will recommend that we go with someone else. I'm on the board.

I called them Tuesday 10/4/16 and told them my trash (nor the neighbor across from me) was picked up. She said they would try and get someone there by Wednesday evening. She looked and said the driver said it wasn't at the curb. My can was out there since Saturday evening, I told her that wasn't true and that they just missed our street. Because it was a lie, I made a complaint and someone was to call me back, they haven't. I have an extra can (fairly new) that I just use for clippings. They came by Tuesday evening and crushed the extra can. It was a company with another name and she said it was also theirs and they weren't responsible for my cans. I have put it out before and there was nothing wrong with it. I asked to speak to a supervisor who was suppose to call within 24 hours and again hasn't. When they picked up my can, they left my neighbor's. We are the only two on the block who use them. They stink.

If you are one of the unlucky victims of having to deal with this company I would recommend running as fast as you can to look for other services. Not only do they change service agreements in the middle of the billing cycle they fail to pick up trash and recycle on a regular basis and fail to follow up. When they do pick-up they leave empty cans in the middle of the driveway, in flower beds or worse in the road. Calls to customer service are a waste of time as nothing they promise is ever carried out. The worst part is if they owe you money for any reason they hold it instead of refunding as they promise to do. This is the worse trash removal company by far in the last 30 years that I have had service with. Look at all the BBB complaints!

Since signing with Republic Services Waste Management our nonprofit organization has experienced fraudulent charges, been overcharged, had a rate increase almost every month, went without garbage pick-ups on more several occasion (then they tried to charge extra because they had to pick up on an "off day" to make up for the day THEY missed), have had our driveway and drain pipes damaged by the dumpster driver, have had to twice move the edge of the dumpster off of the road where it was placed (after being dumped) in a very dangerous location to automobile drivers, and have had to pick up trash strewn all the way down the road from the dumpster truck driver's sloppiness. I have called their office numerous times to try to resolve these issues but your hold times of 45 minutes to 1.5 hours are outlandish. (The IRS actually answers the phone faster than Republic Services.)

Ending service after 13 years - 10/3/2016 spoke to customer service Shawna and manager Amy. Stopped my service a month ago due to moving out of state. Was told I would receive refund for months not used and then get a bill to remove containers which was never disclosed and we are being billed for it now. Customer service and management were very rude and unprofessional. We have had consistent overcharging billing issues that takes months to clear up, and if you wait for a credit they interrupt your service for nonpayment. They are not willing to work with their customers. I have never been treated so poorly. Also, being charged for pick up of containers that are still at the residence. My advice is to steer clear of them.

Our church canceled service with Republic when their competitor offered to take over the waste service. Unknown to the competitor, they were bidding our service at 1/3 of the cost of Republic. After checking previous bills, I discovered that Republic had been increasing our bill approximately $50 per month for the previous months. I contacted the Republic representative to cancel service, and ended up in an argument in trying to end service and have their container removed. Robert, the rep, stated that ALL charges had been paid-up by us, and that the can would be removed.

We are a 55 and older community who signed up for their trash and recycle disposal. We have been loyal customers of theirs for 14 years. Every 3 years we sign a contract with them at a very low rate and it slowly creeps up until it is double what we signed up for. We recently decided to cancel with them and they want to charge us 500 dollars to remove the bin, and $1,270 for "liquidated damages." They are stealing from old people and trying to hold us to a contract that is completely illusory. It's criminal what they are doing. If you do sign a contract, and do not send certified mail to them 60 days before the end of the term, it automatically renews you for another 3 years. Do not fall for it! Do not sign up for them. You will regret it immensely. It is a huge headache to cancel, and a tremendous waste of money.

We were obligated by the city of Dickinson to use this trash company. The rate went up. We had a Very good company with an excellent service Best Waste but the city officials made a good deal with Republic and we keep paying late fees and reconnection fees. Now I am going to have them get it automatically from my account. I live on SSI and we can not be paying this high rates. They are the only authorized company around here. Where can we complain If the city officials and government are getting a cut off this company by not letting other companies take our trash. We have no other choice and they do not pick up the trash as they should. We need other companies around here but city officials won't let them. What can we do?

We recently decided to change trash companies due to cost. When I called to cancel my service they told me I would be billed $30 for them to pick up the trash cans. When I said I would not pay this and just keep the cans, they said I would be billed $100. This is totally outrageous, the trash cans were not even Republic cans. I had also called a few months back to try and lower my payment, I was given one amount and then when I called back to change to that plan was told that price was wrong. Stupid me for staying with them so long.

At the end of July 2016, my trashcan was taken from outside my residence. I called Republic Services to order a new one, and the lady I spoke with was very pleasant and said it was on its way. 2 months, 6 phone calls with 6 different representatives and 1 supervisor later, I still do not have a new trash can. Every time I have called, the representative is very nice, but ultimately not helpful. Allegedly, multiple "cases" have been submitted, but every time I call, they have no record and are "appalled" at how long this process has taken. I have offered to come pick the trash can up myself, but was told "I don't even know where they come from".

I have had 3 different experiences with this company in the last 3-4 months. The 1st issue happened when I placed trash in front of my home and everything was picked up except one bag... apparently deemed too heavy and not worth picking up. I left it out there and luckily the following pick up day they took it. The second time, I had my trash out in bags and in my trash can and nothing was picked up. All my neighbor's stuff had been taken, except for mine. I called and the first thing the woman on the line asked was how it was out there and how many bags I had in an accusatory tone. I explained and they arranged a pick up.

Called several times to resolve billing issues. No follow through, lied to, no follow-up, customer service reps did not care about anything that I had to say. Charged for services not used and charged an enormous amount for container pickup, $55.00 for waste container and $16.50 for recycle container.

I was not pleased when the City of Shakopee, MN changed their trash services to Republic Services. It's been a nightmare from day one!!! The most recent thing that set me off was double charging me (homeowner) and my renters for the same account. They charged my renters who paid in full for a year (awesome) and myself for the same account and services. They never caught this issue and let it go on for 4 MONTHS. I cannot believe someone didn't catch that they were charging two people for the same service on one account?!?!

After about a year and a half, I am disgusted with this company! Never a correct bill, never good customer service! If I could give them lower than one star on this rating, I would! They don't deserve to be in business. They have a contract with the county, so they are the ONLY option! If this were anything other than trash, they would be shut down. I saw in the news today, the State of Washington filed a lawsuit against Comcast for deceitful business practices. Wish our state would look into Republic Services! My only option is to cancel them and haul my own garbage, which I am seriously considering!

I recently moved to the country and had trouble finding a trash service. I called Republic Services and left a message that I needed a quote for their service. A week later I received an email that said the charge would be $27.42 monthly for a once a week service. I then called them and told them I would like to set up a new account. During the call, I was never told that there would be additional fees charged each month. It took 2 weeks to receive the toter that they insist you use.

Am very upset with this Company about charging me for my neighbor trash and removal of their trash cans. I tried to explain it not my bill and customer person keep saying it my bill. It not my bill. Am very upset with this woman. Hear the story. I moved out of Readington NJ for 2 years. When I moved back I called and ask them to start my service again. Well, never had problem with this company until I can't login to paid my bill and then my problem started with customer service lady accused me of giving the wrong information. I tried to explain when I started service back up I gave all the information. Am still upset with this lady with her accused me of this

I have had Republic pick my trash up for 4 years. It started at 103.00 per month and they increased that sum to 265.00 per month. I found someone else to do it for 90.00 per month. I called to cancel and they said I couldn't. I was in a contract. It turns out they put in contract that it automatically renews after 3 years, but they kept increasing the price. These people are no good. Beware of them. They are putting me through hell. Get out now or don't ever use them.

The drivers are great but the office customer service is not so great. The price keeps going up so we called to cancel service. We cancelled service in the middle of June. We were told there would be a credit for partial month but there was not. We were told to have the tote ready for pickup. It has been ready for a month now. We also are being charged $20 to have this tote picked up, besides the monthly fuel charges. We called to clarify the pick up of the tote again today. It will be scheduled. It was supposed to be picked up within 10 days of end of service. We already have another trash service with another tote. NO CREDIT AND ADDITIONAL CHARGE TO STORE THEIR TOTE FOR THEM. Bad business practice.

When I opened my business in 2010, I was required to switch my residential account with Republic Services to a commercial account. In 2010, this company had all their containers and the rates associated with them available online and it was easy to determine what size dumpster I would need and how many days a week I would need pick-up service. After careful consideration of the options available, I chose a 4 yard dumpster container, along with pick-up service 2 days a week, for a quarterly-billed amount of $600 + a nominal container charge. I had to call customer service to formally execute the contract. (This service is no longer available online. You have to call them for assistance.)

I am very disappointed with the type of customer service that I received from this company. I called to question about the extra charge on my bill for a "call back" service because it did not get pick up by the driver on service day when the compost bin was out on the curb the night before. I did not appreciate the accusatory tone that I got from Terra, the service representative, that we did not put the bin out by 6 am. Even when she told me that the charge can be removed based a dispute, she still insisted that we were at fault. The unprofessionalism displayed by your service representative was really uncalled for. I called to complain about her the following week, and I got the same type of treatment from the supervisor, Angela.

Republic Services bought our former trash company where we were We are Pay As You Throw customers, meaning that we pay in advance for stickers to attach to each trash bag when we put them out for collection. Republic's introductory letter assured us that they would continue the Pay As You Throw program as run by our previous company.

I want to retract my complaint towards this company. My complaint is against Waste Management, not Republic Services. I have never done business with Republic Services and apologize for the negative review against them as I have no association with them and never have.

They continuously do not pick up my garbage. They were supposed to pick up today, 6/3 but never showed up meaning my garbage will sit out on the curb all weekend as I can't bring back into garage as it's too hot and will cause an odor. Continuously! Something must be done. I've just looked up reviews and there are so many complaints. Please please do something for us!

Resolved.

Just cancelled my service! Trash didn't all come out of the container when they picked up today. Called to complain. Found out it's my problem! All trash, lawn trimmings must be in plastic bags. Crazy. Took 33 minutes on hold on the phone to get somebody. They just slipped an increase in their billing without notification. Not a customer focused company.

Get our trash picked up 1 time if lucky and pay for 4 times a WEEK!! Increases every 6 months. Now they are charging an administrative fee!!! REALLY. NOW I PAY THEM TO BILL ME? Fuel fees, environmental fees we just added it up. My bill is 30% fees!!! Fuel is at 5 year lows and I still get charged? Why is it these guys can add on fees to the tune of 30% because they cannot manage their business and costs!! I'd never be able to pass this on to my customers. When we price we have to take into consideration all of our costs and if something goes up we cannot add a fee!!! Next I'm sure I'll get a teamsters fee a 401k fee. Hey even a labor fee because they cannot manage their business costs and expect the customer to pay for their mismanaged operation!!! Total crap. I'm switching back to a small company that knows how to treat a customer!!! These guys are worse than wise guys!!!

They leave garbage, even if it is right next to the bin. When you email and tell the company, they tell you they don't have enough information and close the complaint. Sheesh, how much effort does it take to pick up broken down boxes or an extra bag of trash, or take someone's complaint and do something about it? It's very clear they take little care in their jobs or customers.

Contracted with Republic for large dumpster needed for home renovation. Dealt with Kevin ** as salesman. First contact on a Monday, said he could have dumpster next day. I scheduled for Friday as I had arranged for several people to come help. Waited all day Friday but a no show. Called Republic late Friday but no one knew anything. I left a frustrated message with Kevin who called back late in evening to his credit but he had no idea. We communicated several times but he was not able to determine the problem except that someone changed the schedule without telling him.

We have been with this company for over 23 years. Their billing department is TERRIBLE. I WAS set up for autopay but someone decided to take double payments out of my account several times. It was a mess to try to straighten out. I opted out of autopay and just paid my bill online... EVERY time I paid the bill online a day or two later I would get a call from this nasty woman named KASSIE in collections who would threaten to take my dumpster, etc. When I informed her to LOOK to see that the bill was paid she would never apologize but just hang up on me. This happened more than once!! Today I had it. I had them come and take my dumpster and am going with Fayette Waste.

I've witnessed the crew leave trash all over the ground even when it's in bags. I understand that it overflows sometimes but if you can urinate by the dumpster you can take a few minutes to throw a few bags into the truck. What a lazy crew.

I called to cancel my service at the end of the quarterly billing cycle. The woman I was speaking to got very upset with me when I would not give her a forwarding address. After already paying my bill for the next three months I didn't see any reason to give her that information. After reading the reviews here I see the forwarding address could have been used to charge me the hidden $20 pick-up fee. Thanks to all who exposed that fee. I certainly will not be giving them my new address.

To cancel garbage service with this company they charge $20.00 a can to pick up. This is a hidden fee that they fail to release. I have two properties next door to each other. Both have two cans. To have the cans picked up Republic wants $80.00.

There is honestly nothing good to say about Republic Services. They constantly do not pick up our trash. They do not pick up trash if it is a light drizzle. They sometimes only pick up the county trash bin and leave our personal trash bins full. I have requested twice now that bulk items be picked up. The first time they told me they couldn't pick up the small wood table I was throwing out until I called back to complain. The second time I scheduled for a small couch to be picked up and they never showed up! The worst part is they only pick up bulk items one day a week and the day all depends on where you live. Ours is Mondays so old couch literally sat in the Florida heat and unpredictable rain for two weeks!

This company constantly increased my rate every year since the day I started using them. When it got to $750/month for dumpster service, I called to see if we could get it lowered. They dropped it to $250/month. So I had been overcharged by $500/month for several years. A couple of months after the rate reduction they tried to increase it by about 20%. I called and complained and they dropped it back down. Now they have added a "container refresh" fee. That is where they charge you $9/month and will come out once a year to swap out your container. Since the normal charge of swapping a container was $85 this seems like a bad deal. I am about to go to battle with them over this. I wish there was another company in my area that I could deal with. Republic would never see another dime of my money.

Undoubtedly, the worst Waste Management company in existence. Ever since the city of Jacksonville FL has hired this company, the service has been bad. The fees are charged to the citizen on their property taxes so there is no way to get a refund for loss of service. Filing complaints with the city and Republic's site has not resulted in one return call or email response.

I'm very, very unhappy with Republic Service, this is the worst service ever. Last month their service workers came to my home to remove the trash and along with the trash bins they made their own decision to remove my $200 grill that was covered under a tarp. I have called the local office several times and received no callback. It wasn't until I had physically go to the local office twice before I was able to speak to someone. However the supervisors over the workers did acknowledge that he spoke to their drivers and they did state that they took it and now it's in many pieces. I told the supervisor that I want my grill back or replace it. He stated that he will have call me back himself later that afternoon.

This company is the worst company that I've ever had to deal w/ as a business owner. I have to constantly police my garbage & recycling being picked up. Most weeks only 1 is picked up. Sometimes I call & they say the driver said they picked up when they didn't or they say the driver noted a problem but if that's the case why is the other service done? I still get charged for services whether they pick up or not. They always leave the gates open & have damaged the company van because of it.

Republic Services company is the perfect example of the hatred of Monopoly. Been the only trash removal service in Las Vegas (maybe in other cities too), people have no choice but to use them. Unreasonable charges and extremely bad customer services. There is absolutely no negotiation with them, either you pay them or they stop your service. Wish there are other similar services to switch from!!!

There needs to be a systematic firing from the top on down at this place. I've never seen a company so mismanaged as this one is in Las Vegas. The only excuse for service this bad is the apathy that comes with a company that's connected to a government contract. Time to attach a performance clause to these freeloaders.

I am a Property Manager and we currently inherited their service because they are the only option the City allows us to use. Their people are seriously unqualified to figure or read accounts, they apply your payments to incorrect accounts numbers and then send you interruption notices. I have been trying to have someone accurately apply our payments and it's been over a month and they are still incorrect. Do not use them - worst trash removal service I have ever dealt with in my 15 years in the business!

Trash pickup service was fine, but customer service is a joke. Good luck trying to cancel your contract. Contracts auto renew, customer service cannot cancel over the phone, must be done by reps that never call you back. Finally had to send by certified mail!! Do your company a favor and go with a different company and avoid the headache!

I signed a contract with Republic in September 2008, and their service began. It is a 36 month contract which automatically renews for periods of 36 months. They frequently miss pickups, and when we call they charge for an unscheduled pickup at 140% of the monthly rate -- this is for a pickup which they missed. Now I call to give notice that I am not renewing, and they claim my contract did not start until March 2015 and they say it renewed until 2018. There is no date on the contract, and they never sent me a copy which they signed, but I have the fax confirmation and their service began in 2008. This is the most Unscrupulous business I have come across in many years.

I've tried to cancel their service due their poor customer service. It is very difficult to speak or get a reply from their account manager. Customer service will not put you through to a supervisor. To cancel services to my 3 buildings I was advised that I could only do so by certified mail.

This is the reason that people feel the government is corrupt. Because Republic Services has a contract with Clark County that gives them a monopoly, They are required to give no customer service and attempt to make charges whenever possible. They do as little communication as possible to trap you into charges because they know you are no recourse. When you attempt to talk to them, and explain maybe they would prefer not to have awful reviews and upset customers. They say we are a utility so we shouldn't have competition. Anyone that would allow open competition or a chance for other companies to provide better service would get my vote. Zero advertisement budget (because everyone is forced). Zero customer service hires (because what are you going to do.) Zero intelligent management (because why pay someone smart when dumb work for cheaper).

Let me say that Republic Service is the worst!!! They bought up all the old good companies and made them poor. For the last 4 months I have to call for a pick up and receive a story every week. That's after 15 years of dealings. This is what gets me, I get home last week and find my cable wire torn out of the side of my home, damaging siding pulling out the side of the house. I tried to find out how it happened and no luck. Guess what. I called today as usual for my pickup which is on Monday and I was told they would not pick up because of the wire situation last week.. Aha I found out who DID it and I have that in my email. Thank you very much for the info. You would think they could have called me and let me know they DID the damage but I guess not. When I found out they damaged my home I quit the service right there and am pursuing options... Do not use republic. They are the worst!!!

In 2015, Republic took over service from Varner's. During the winter month's, they would not pick up our trash stating their trucks cannot travel our roads. They offered a credit to our account. I called them several times getting nowhere with the credit they offered. Then around towards the end of the year, I told them they were not getting any more money until they credited our account. They were then clueless of that offer. They ended up just cancelling our account. Their customer service is rude. I called them today and they told me that they cannot accept our container (which is exactly like theirs) and we have to rent one from them.