Renewal by Andersen Reviews

I am in the commercial remodeling business and I know all about windows and door companies. I was aware of Renewal by Andersen through the business and working with them was a simple process. Their guy came to the door and said “Hey, this is our company.” He gave us a flyer, then I got a call and scheduled an appointment. A guy showed up, brought his samples in and it was a great visit. He wasn't very pushy. He just said, "This is our product. This is what we offer. This is what I can do.” We talked about what I would be interested in, and he put together a quote. We modified it a couple times and figured out how to do it in phases.

When I called Renewal by Andersen, they came out promptly. When I talked to the young man, he was pretty new at it, but he was still very informative and it sounded really good. I debated on getting them right away or waiting because my windows were good. I really needed screens, but the house was built in 2006. In that area, one of the windows never opened, like it was designed not to open. If they could give me a good enough deal on it, it would be worth doing and I'll do it one section at a time. So I bought four windows. One window is the price of all four of those windows. So it's got one of them half-round moon things on it. So that'll be a big expense. But I'll get the ones done on the one side first, where the sun mostly comes in, and then I'll switch it up after I get them paid off. It was just the right time, and the right person came to the house.

Renewal matched the requirements the most for me, mostly based on the needs of my building and matching historical characteristics, and wanting to not have to deal with a GC and kind of wanted a wraparound service. I had heard of Renewal by Andersen and Andersen as a brand in general, and wanted to be in compliance with Mass Save rebates for this project, knowing that it's a pretty large financial investment. I wanted to pay enough to do it right.

I purchased 11 windows from Renewal by Andersen, 9 of them are double-hung windows, one was a large dining room window and the other was a foyer window. I like that Renewal by Andersen uses a composite material, not vinyl or wood, and that that composite material will likely last the rest of my lifetime and it is maintenance-free. I was able to get enough information to understand what the project was going to be like and all of that information was on the website.

I would always use Renewal by Andersen. They are very professional, and they come in. They don’t take your time and they don't pressure you. I was gonna go with them. I said, “Let me wait and think.” They didn't pressure me. I called on my own when I got ready. They let you make your own choice. And I love the windows I got. They roll out and roll in. They are what they say they are. I couldn't believe it. I would never go back with that window that I got from West Shore Home. This window is a bit better. I had other windows in my house. If you hit a fly, they crack up. I tested these Renewal windows with fly swatters, and they have not cracked. They put a frame, and they're a lot better than the other ones that I had in. I saw my girlfriend’s window. They're nowhere like these. Renewal has quality windows. Get your own for your home.

A company I would stay away from. Salesman lied, windows were supposed to be energy star rated, well they were but not for NW Ohio. Then was told not available in casement windows. I ask for documentation and after 2 months of complaints they finally shipped me ALL information on their windows, over 200 pages. They highlighted the windows they sent thinking I would not look further. Well my windows were available as energy star, they just gave me a cheaper window. Quality control, a joke, two windows had broken locks.

I have had all my windows completed over a few years and my experience with the product, the team and services have been wonderful.

Poor Service Scheduling and Customer Support. I am extremely disappointed with my service experience with Renewal by Andersen. I initially called the service department regarding window issues and left messages four times over a two-week period before receiving a response. On October 28, Joseph finally contacted me and scheduled a video visit for October 29 at 1:00 PM. However, on October 29 at approximately 12:55 PM, Joseph called and told me the video appointment had been canceled. He then offered an onsite service appointment for November 2 between 3:00 PM and 4:00 PM. A few minutes later, another representative, Nando, called to review my issues. When I informed him that Joseph had told me the video visit was canceled, Nando appeared unaware of that information. Despite the confusion, Nando proceeded with the video call and said he would coordinate with Joseph regarding the upcoming onsite appointment.

Way overpriced & poor service by local dealership.

I highly recommend Renewal by Andersen for premium window projects. Their installation and service were amazing. We love our windows!

My experience with the windows was awesome in general. My only regret was when making the deal, the individual had promised a gift card, which was never received, and her boss promised to come out to see the outcome of the windows and never did. Don’t say you will if you can’t follow through. The windows I can’t give enough praise to, and they are very thorough with cleanup. I would highly recommend.

My experience with Renewal By Andersen was excellent. The project manager and the installation staff were very professional, explained everything and answered all my questions. What they explained was exactly what I got. They started on time and were efficient, respectful of my home and me, And I’m extremely happy with the finished product. I would highly recommend this company.

I had my windows and door replaced, and I am completely satisfied with the look of them and the exceptional service I received. All work was done in a timely manner. Workers were very respectful of me and my home. I highly recommend this company.

I reached out to Renewal several years ago about a window and they told me that they only did four-plus windows. So, this window sat still not being fixed. Somebody was casing the neighborhood and left a card with my husband just recently. So, that's what prompted me to use them. I tried to use them several years ago and they did not do one window, but now, they offer just doing one window.

We purchased an entry door from Andersen Renewal roughly 5 years ago, which was installed by their installers. The original quoted price was $12,000.00 which we said forget. So now the salesman starts his discounting and arrives at a price of $8,800.00. Which we agreed to with some reservation. Since the installation, we've contacted them 2x because the threshold inside is coming loose from the floor. They've fixed it and guess what, it's coming loose again. We contacted them and they saw that the antique bronze finish was coming loose from the lockset which we were told should be covered under the warranty. We contacted a few minutes ago and are now told it is not covered and they quoted me a price of $1,470.00 to replace it. I also advised them that paint is now coming of the exterior muntin bars around the windows on the door. I will not have anything to do with Andersen Renewal again

We had such a positive experience with the whole installation process. The team that arrived to do the work were prompt, professional and extremely knowledgeable about their work. We had four windows replaced and we can’t believe the work was completed so quickly. They also left our home completely spotless. Great experience!

My experience with Renewal by Andersen went really well. I knew people who had used the company before, and they're always hanging out. So, it was on the top of my mind that they're out there. They were really prompt in coming out and showing us the product and working with us as far as the price was concerned. I was really impressed with the quality. The installers were fantastic. Everything went super smoothly. There were zero problems with the whole process. So, I was happy.

Renewal by ANDERSEN exceeded my expectations far beyond what they advertised. The INSTALL team was completely professional and courteous, keeping me updated continuously throughout the INSTALL and being completely thoughtful of my property. The product line is easy to operate, functional and beautiful., The staff and team that presented the product to me in my home was amazing and the product itself you can’t beat it. It’s well worth it.

Positive experience with Renewal by Andersen from start to finish. Excellent representatives. Excellent installers. Good clean up after work done. Beautiful windows and frames. Worth every penny.

I'm happy with the service and product by Renewal by Andersen. The rep was awesome. We were informed along the way. I'm very happy with the installation process as well. They were good. They hung curtains back up and cleaned up. I went with them for the quality and did 20 windows at my house. We did it in two phases and we're done. Now we just have to pay for them.

I had Renewal by Andersen do most of my windows a couple years ago. I like their reputation and the number of years that they've been in business. It's not a company that just opens up and shuts down three years later. They've been around. I already had my mind made up that I was gonna just go for the best. The representative that I worked with was really good. He came to my house. First, we did phone. Then we set up an appointment so I could look at different doors and finish off my last two windows. Even a couple years ago, I felt like the representatives were very knowledgeable. Any question I asked, I got it answered.

So far, not happy with Renewal by Andersen. I have not even had the doors installed yet. They have canceled my scheduled installations 3×. 1st time they told me it was a meeting. The other times they said the locking system was on backorder, which I think the first excuse was a lie. I wished I had never ordered from them. They keep calling me to reschedule. We’re going into four months so I’ve had it. I’m not even gonna bother to schedule anything. I ask for management to call me. No call when I call. They say I’ve got to give them the information, they will pass it on to manager. Their management will call me, has never happened. So if they are this bad before installation, I hate to think if there’s an issue after installation what’s going to happen. So sorry I even did this. I don’t even care if they ever get installed at this point. They don’t seem to be reliable.

I'd recommend Renewal by Andersen as a good experience. I was comfortable with the gentleman who came out and sold us. I liked the ease of the whole project. Everything across the board went flawlessly. They came in right away, measured, gave us a price and start date. They told us it would take a day. They adhered to that. It went fantastic. They knew what they were doing. It was a perfect 10. I dealt mostly with the lead guy. He was phenomenal and very professional. Explained what they were gonna do, how they were gonna do it. He was a subcontractor, but he was a great representative of Renewal by Andersen. The windows run across the whole length of the back wall. On one side, you had a pane. Either side of that, two sliding windows. Renewal had two of those units.

This company is the best! From beginning to completion work was exceptional. All my windows and entry door are done by Renewal by Andersen. I had the upgrades done periodically and that was the best part to accommodate my budget.

Inflate financing after they completed the work and shabby work.

It's been over a month or so of looking, and I kept going back to Renewal by Andersen because of the customer service and the 5 stars online. We replaced all of the windows in the front. We are saving up to do the back. We did two sliders and one single that you opened by a handle. Renewal by Andersen had a great timeline. Everything was online. When they came, I followed it online and kept updated. Their customer service is really good. Watching it online, and then I also even called too. So, they were great. They picked up the phone. In most cases, they don't even pick up the phone anymore. Also, they are great on everything online. Everything they have online is what they have. They're up to date and very fast every day, which is good.

This was our first and will be our last experience with Andersen Windows. We ordered 4 windows and when they went to install them 2 were broken and had to be sent back. So we had to wait approximately 8-10 weeks to have the other two windows made. They came to install them today and they are damaged as well but were told to install them. Now we find ourselves waiting again for 2 sections of each window to be replaced. I can’t begin to tell you how disappointed I am with this company. I am beyond disappointed with this company and I plan on spreading the word just how incompetent Andersen is. And on top of that our sales person has not reached out one time to check in with us. I highly recommend that you don’t use this company. It’ll end in nothing but frustration.

I love the windows from Renewal by Andersen. My experience was very good. They finished it in one day. There was a flyer that I got in the mail, initially, and I just called. It turned out that I knew some of the same people that the sales rep that came to sell the windows knew. He was very good to my son, and I liked him. I got sliding windows. The installers were fine. I work in town, so I came home midday to check on things, and they were moving right along and very friendly. So far, the quality's been fine. I'm hoping that they will last as long as the ones they replaced did. Those were installed in the '70s. Those didn't have to go. I just didn't like them. Those were Andersen’s too.

If I could give it zero stars, I would. Windows were installed June 29th. 110 days later and the job is not finished! They came out in September to finish it, but had the wrong material. They were supposed to call back and never did. I texted the sales rep on October 4th and the 8th. Today I was told that they can finish it on November 18th!!! It's difficult to get anyone to call back with a straight answer. Calls go to a nationwide call center, after sitting on hold for 10-15 minutes, the person literally has no answers for you. You never speak to the same person twice. Can't get a Service Manager or General Manager to speak with. We've received 2 billing statements from the loan company and the job is still not done. I regret ever doing business with this company!

Renewal by Andersen was the first company I saw and the best one. I got two double-hung and two sliding windows from them. The representatives were amazing. I was given a timeline on how long the replacement would take, and the installation process went well. The quality of the windows is good.

These guys were able to source hard to find updated, modern, Eichler windows. Then the follow through and the install process was top notch. I can't recommend them enough.

These people are great to work with. The whole process from first assessment to final installation went exceptionally smooth. There was constant contact and follow-through every step of the way. You get a lot of "promises" dealing with installations like this, but they not only delivered, they exceeded. The office contacts were friendly and cooperative. But the installation crew deserve a ton of credit. They had to deal with all the measurements from the previous professionals and any adjustments required. They were friendly and considerate of cleanliness because they had to traverse the length of the house to get to the windows.

We heard about Renewal by Andersen through word of mouth from some our friends. We looked at a total of three companies and the proposal that was presented to us by Renewal was the most comprehensive of the three. We did 10 windows and while I wasn't present for the install that day, one of my team members was and they were very pleased with the way that the operation went.

I talked to Renewal by Andersen's representative, and I liked what he had to say. I understood everything and was very pleased with him. I have, so far, purchased 12 windows, a door, and 2 sliding glass doors. I had it done in three different installations. The windows had to be made to the specifications at the factory ‘cause every window’s different. The salesperson measured and they have a installer who measures too, which is good, and I appreciated that.

Don't deal with anyone else but Renewal by Andersen. They're very nice people. Brian takes care of my dates and writes everything down that I like. He goes out of his way to please me and apologizes if something is not done the way I want. He's very good. I had a window installed. It's beautiful. The doors will start on November.

I had Renewal by Andersen replace a door. They were good. They gave me a proper timeline, and it worked out that way. I went with a sliding glass door, and it's good. They did a good job.

Great experience from the consultation to installation. I will use them again if I have to. Thank you Renewal by Andersen!!!

I ordered a door on 6/6/26, here it is 4 months later, no door in sight. I received a phone call on 9/11/26 telling me that the door was shipped and would be installed on 10/5/26, then on 9/29/26, I received a call saying it wouldn’t be installed because it is on back order. I’ve tried calling many numbers to find out where the door is, to no avail, I put money down and said give me my money back but the salesman said he was on it, that was ten days ago and I’ve heard nothing since. I don’t know how the Better Business Bureau gives them an A+ rating.

Renewal By Andersen will not respond to our request to fix Leaking windows that they installed in January of this year. No one knows anything. I wouldn’t use these people for lover money.

We have been trying since July 2026 to resolve 3 warranty issues. Now, the only response we get is silence. Emails are no longer answered. The attached photo shows the grime/dirt in between the 2 glass panels.