Renewal by Andersen Reviews

Renewal by Andersen has a good reputation, so we went with them. The presentation made by their reps was very interesting. We had a tornado warning while he was there. But I live in the downstairs level, and it's just a part of the house. So, we just moved everything down to the basement. But he explained the different types that you could get, and their cost. So, he was really nice. Then, the installers who came out were both quite young. But they got things done and everything was perfect. They did a sliding patio door for us which was a replacement for the one we had before which had seen its lifetime. It was up in the end of the kitchen in the dining area. All in all, Renewal by Andersen was expensive but it's a good product.

We were interested in getting a new front door and living room windows and back patio door, the gentleman came over to talk to us about purchasing windows and doors. He sat down with us and he was very persistent on selling us the very expensive doors and windows, he was consistently looking at his watch, stating that we had to sign the contract now because he had another appointment and if we didn't sign it today we would not get the discount, but there was no discount by far, and he was trying to sell us some of the most expensive items that Renewal by Andersen sold, I was told by a little birdie that the salesman's for renewal by Andersen are worse than car salesman because they work strictly on commission and they all lie cheat and tell you whatever you want to hear just to get you to sign that paper.

We've used RBA at other houses in the past, and we liked what they do. We talked to them and other window companies and decided that they were the best company to go with. My most recent purchase was windows, and one window they brought out needs to be replaced, and another one was just the wrong size. So, we have to wait now till October to get those two. But my experience with their reps was good. We appreciate the job that they do. They're conscientious. They clean up everything afterwards. And we like the quality of their product.

Renewal matched the requirements the most for me, mostly based on the needs of my building and matching historical characteristics, and wanting to not have to deal with a GC and kind of wanted a wraparound service. I had heard of Renewal by Andersen and Andersen as a brand in general, and wanted to be in compliance with Mass Save rebates for this project, knowing that it's a pretty large financial investment. I wanted to pay enough to do it right.

You will not regret the purchase of Andersen windows. These custom built windows are stunning. All the staff that made this sunroom window replacement project were outstanding. The windows' look and operation, the insulation and trim are very beautifully crafted. I am so happy.

We received a lot of mail over the years from Renewal by Andersen and since we've been needing to get our windows done for quite a while, we went with them. We did a couple of double hung ones because of the size of the windows. Then in the bedrooms, we did the big slide ones, the side-by-side extra-large windows. They recommended that with the size of the space and we kind of upgraded those ones. The installation was really quick, easy, and professional. They showed up and handled it all. We had moved everything like we were supposed to and they knocked it out in half a day. So, they were super efficient. The quality of the windows are really nice. I can tell with the way that the windows look and feel, they're definitely more heavy-duty than what we had before because the previous ones we had were wood. So, these are fantastic and they look clean.

Jamie & his crew came to my home to installed my new patio door and 2 panels. The measurements were slightly bigger than what was expected to fit the frame. Jamie contacted his manager Shane who came to my home and together they figured out how to install it. They kept me informed thru out the the day and did a fantastic job. Jamie was professional neat and very pleasant. I would highly recommend purchasing Andersen Windows.

I like Renewal’s reputation and the things I’ve seen online. I bought two front doors for my home, and they completed it within the timeline that they said. We love them. They’re high quality. The installation was very good. The person who installed them was very knowledgeable, and he knew what he was doing, and he got it done pretty quickly. The sales rep was very good too.

I rarely write reviews and I have been trying to get a problem resolved for 4 months now. Andersen has great products, but during the installation of my doors they broke a light, which was a hand blown special order, they fried my doorbell circuit, and now the trim around my front door has holes in. My security company had to come out and move the doorbell and rewire, which can no longer be wired into my doorbell, and of course, they charged me as this was not their fault. I did get the light replaced just last week, but I am still waiting for new trim and a check for the services from my security company. I am the one that always has to call, and while the people I have dealt with have been so nice, I would trade their friendly correspondence with just completing what needs to be done. If I had to do it again, I would hold back $500 from final payment. Again, great products, not great follow through in taking care of problems.

I like the fact that I could finance through Renewal, and they have better windows compared to other companies. I've got all of my windows done except one that I probably will never replace ‘cause it's very expensive. My experience with their reps was good. I had two different representatives, and they were friendly. They communicated. They were very personable. The installers were good as well. They were thorough. They cleaned up after themselves. They did their work. They’re one of the best contractors I've had come in and do work.

Renewal by Andersen did some windows in my house in the past and recently, I got them to put in the front door. They gave me a timeline of six weeks and when the door was installed, it went fine. They did a good job and it deserves 5 stars.

I purchased a rear door from Renewal by Andersen. I went to them because of their reputation and when the door was installed, they were very professional. The timeline was impacted by our vacations so from April until August, from the time we ordered and their manufacturing, and when they were ready to install, we were going to be gone. So, we had to postpone it until we were available upon our return from vacations. But it was a mutually agreed upon time length. S far, we like the door and it’s very high quality.

Very satisfied with the work they have done, process and result.

Andersen windows have always had a really strong reputation. We were replacing windows from 1985 and we have neighbors that were getting Andersen windows, but they were having a contractor, not Andersen doing them. They were going to not have as big of bill as us, but we wanted it done right and we wanted the guarantee. We wanted to know that we would be taken care of after the fact also, so we hired Renewal by Andersen. Their sales guy was very knowledgeable and very accommodating. The installers were very kind and respectful. At the time, my husband was very ill and they worked around him.

I seen Renewal by Andersen commercial on TV. I contacted the company. My initial conversation was professional and detailed on how "if you only needed ONE" window, they could do it or wanted more. I explained I wanted double pane glass windows, at this special promotion deal. And maybe replacing three doors and a set of French doors. She explain the spacing between the windows had to be no greater than 3" to 4" inches. To be considered "ONE window". Distance greater than that considered TWO so I set up appointment. I was looking maybe at 16 window double pane glass and I could choose between having frames in metal vinyl or wood. I called the following day after my appointment. The conversation was condescending as well as appalling, insulting, and discriminative. I was told, "We're too expensive and you may want to go somewhere else. Maybe you can call or go to a community reach out service, to have your windows done."

Renewal by Andersen installed a sliding glass door. The crew was very good and did it in one day. It was pretty easy to communicate with them. The only thing is there was something missing from the door. It's been about a month since they were first here and they're coming back today to finish up. I didn't expect it to be a two-part job and I was not expecting it to take as long as it did for them to come back the second time. Also, I've gotten a few flyers in the mail and I don't like to get overwhelmed by things that I don't actually look for.

Lauren ** was the “sales rep and design consultant” for Renewal by Andersen. She was knowledgeable, very helpful and honest about the entire process and the pricing. She also explained the financing abilities. I chose that route and financed my new double front door. I now had a “financing team” to help me Chose an agreeable plan. Meghan ** is the “Permit administrator” she also contacted me and handled all of that paperwork, permitted…. Etc. Enya ** was my “Concierge”!! Who knew? (someone to just let me know what’s going on). Then Phillip ** the “installment project manager” he stayed in contact with me and the crew while they were working.

I like that Renewal by Andersen's products last so long. They've also got a 30-year warranty and they were gonna go back and look at what they had first warrantied over 30 years ago to see if they could even extend it further. We had the first set of windows done earlier this year then we brought them in to do the three bay windows a month ago.

Excellent Widows, Excellent Installation. I am beyond words except EXCELLENT with Capital E.

Renewal by Andersen installed windows in my house when I lived in Nebraska. This time, I got two patio doors and three regular doors. I ordered them in May, and they were installed in August. The installation process was wonderful and the personnel were very professional. They cleaned up and left things as they found them. I love my doors. It's not the cheapest. You pay for what you get. But people should get them. They’ll be happy with the products.

I saw Renewal by Andersen on TV, and everything looked pretty good product-wise. I had them install a patio door, a front door with the three locks on it, and a bedroom window. It took about two months which was relatively quick ‘cause according to the commercial, it takes a while because they special fit it with the measurements that they take. Renewal by Andersen does good work and the installers are great. The products are sturdy. The price was $18,000 which was a little bit steeper than what I was expecting but the products are worth the money. We're enjoying them. I liked the way they look and work.

We researched numerous window brands and companies before going with Renewal by Andersen, who offered so many affordable options that we could not overlook. The time from first visit to our home to installation was quicker than we could hope for. Johnny and his crew came on time, went straight to work and installed 6 Beautiful windows that have added a level of quiet comfort to our home that we could only dream of. Project Manager Rob came by during and after the installation to ensure our satisfaction and happiness with our new Outstanding windows from Renewal by Andersen, and ensured us that noted touch-ups would be taken care of promptly. Our neighbors are in awe of our new windows and vowed to check out Andersen for their replacement windows.

I got mail flyers and called around, checking with Renewal by Andersen and other customers before deciding to go with them. I got eight crank-out windows, and I was told it would take about two months, but it actually took about six weeks. The installation went well. The windows are a whole lot better than my originals. They're quieter, and there's less heat from the sunlight. I just went with regular screens. I told my friends and neighbors that they're great windows and the biggest benefit of using Renewal by Andersen was all the communication.

I was looking for financing, and Renewal by Andersen was one that had a two-year financing. We also didn't want vinyl windows and a lot of the other suppliers provided vinyl windows. We wanted the Fibrex material. Renewal by Andersen said it'd take about three months after we placed the order and they completed everything within that timeline. The crew was friendly. They were very knowledgeable on installing the windows and doors. The quality of the sliding doors and the windows are good. We had to do the painting of the trim around the sliding doors, which was expected, and there was no problem there. Everything went smoothly. They're very expensive doors and windows but hopefully, they'll last as long as I'm alive.

We have used Andersen twice now and both times have been exemplary and great. We will use them again.

Return customer. Renewal by Andersen replaced all windows in our house approximately three years ago and did a superb job. So, we reached out to them again for a new patio door. The salesman sold us on it even though our loan deal was not as good as the first time. Anyhow, the new loan was set up, and we were given a three-month timeframe for the new door. I was so excited. Well, the installers came Monday and started the job only to discover they brought the wrong door! We are wondering who got our door. Salesman was called and did a lot of side talking. We are waiting for a call back tomorrow and are sitting here with an unfinished door. We hope this doesn’t take three more months. I will not be happy. Please don’t let me down.

Renewal by Andersen was straightforward and had a good product, and I decided to go with them. Plus, the door I needed had to be the same as everybody else's because it had to be up to par with the HOA. I have a glass above my door and a glass door, and the quality is A-plus plus. It's better than what I had. It's a solid door, and it's heavy once you open it and close it. The project took about two and a half months. The customer service was great and the guy was on point. The installers were clean, and cleaned up behind themselves. They left no mess.

Well engineered products, nice options, easy process, no mess, they clean up and leave nothing except a clean, beautiful house. This was the second house they did for me, and it went even better than the first. I’ll never go anywhere else for replacement windows. Great view, quieter, easier to clean, lower energy usage, outstanding warranty, and worth every penny. Curb appeal improvement and transferable warranty helped me sell fast and at top price when I had to relocate.

If I could give them less than a one I would. This situation started in June and I am still dealing with it. I am so disappointed and frustrated with Renewal by Andersen. I had a design consultant come out to the house to show us their doors. We went through the designs and the consultant told us that we had 3 months to accept the designs or cancel. One week after their visit, my daughter fell down some stairs and injured her herself. She is being seen by 5 different doctors. She has not been able to work seen the fall. I called Renewal by Andersen corporate office and the local office; plus the loan company. I explained to each of them what was going on and that I needed to cancel the order. Everyone I talked to said OK it would be canceled.

My experience with Renewal by Andersen was excellent from beginning to end.

The reason we used Renewal is that we already had Andersen windows in our home. We wanted to replace them with Andersen, so we used Renewal by Andersen. We did a seven-double-hung, one front picture window, and a kitchen window recently. The installation process was wonderful. The crew was amazing, quick, and efficient. They were in and out. It was perfect. We had them done twice 'cause we split it up into two sections 'cause it is expensive. So they had the same team out in December and then just recently in August, and they were excellent. The quality of the products is good as well. Our house is much quieter now.

I've had Renewal by Andersen's product before, and this time, they installed a patio door. They offered up what I needed and met the installation timeline. It went much easier than what I thought it would. It's very good quality that's why I went with Andersen. The cost is at the high end, but you get what you pay for. There are a few things that they have to correct though, and I'm waiting for a replacement screen because the screen that came with it had issues. It's a work in progress so we'll see how that goes. Other than that, I’d recommend them.

There was a remarkable consistency from one person and one step of the process to the next. It was evident that competence is not merely encouraged—it is expected, developed, and valued. The result was an experience that felt almost effortless delivering peace of mind, because the organization had clearly done the hard work of building excellence into its processes.

3 years ago, I spent $15k with Renewal to replace 5 windows, three sliders and two double hung. Nothing but problems! 2 winters, I had to install window film over all 5 windows to keep the cold air out. In May of this year, a tech (3rd one) came out and added insulation and spacers. Now, I can't get the windows to close to lock them. 4th tech coming out in two weeks to readjust the windows. The kicker? Evidently not covered under the warranty, so I pay $125.00 for adjusting a problem the last tech caused. If I could get my money back and replace these windows with another manufacturer, I would in a heartbeat! Such an expensive mistake!

We ordered our very expensive window in March, they came out three separate times to make a template, and then when it was installed on 6/29/2026, it didn’t fit. They came out again to make an additional template, and then a month later said they were not sure if they could actually make the window. They do not return my phone calls so we are stuck with a window that doesn’t fit, and cold weather is approaching. I cannot believe some people think so highly of them. Our experience has been very bad.

We purchased a sliding glass door and the handle and lock mechanism stopped working. We went to the local Lowes in Brewer Maine where we purchased the door from an Andersen Windows and Doors representative. He stated since it was still under warranty, he would order the replacement handle and ship it to us. This was the spring of this year. We have still not received our handle. We tried finding him at Lowes and he pops in there irregularly so no luck there. We called him and left messages with no response. We were able to catch him four weeks ago and he said it was shipped to Lowes and he would follow up and reach out to us, which he did not. We went to Lowes and they have no record of this arriving. We tried to call Andersen directly and were on hold over a half hour then sent to a survey to ask if we received good service. We are still without a door handle with no way to speak with anyone to resolve this.

We had two windows and one slider door replaced by Renewal by Andersen. The whole process, from sales to measurement and installation, was great. Very professional, considerate and exact. The Andersen hardware looks and feels to be of excellent quality.

Everything was great until installers went to install my front picture window. There was a mix up at the factory and they sent the wrong window. Not the installers fault. They had a project manager there in no time to put plywood over the gaping hole in the front of my house. Rushed making me a new window. They called a week later to tell me the installers had no availability to install it for SEVEN WEEKS! Meanwhile, my house looks like a bunker and bugs are getting in. It's rainy and mildewing the plywood they hung up. I cant see out of my main window which is the entire front of my house. Not to mention my a/c running non stop because it isnt sealed and soon it will be getting cooler. Would be nice to be able to get a breeze through my window. Not acceptable at all.

We had 4 outside doors replaced and couldn't be happier with the sales and service. Everyone from the salesman to the installers were professional, knowledgeable but not pushy. The doors make a big difference for our house, and the quality seems very good. We just had them installed and can't wait to see the difference in our energy bills.

We were the perfect customer for Renewal by Andersen. They are VERY expensive (34k + for 12 windows) but we had found it nearly impossible to find anyone else willing to even quote us a price due to our remote location in central Maine. Their salesman did a great job of selling us on the very high quality of their product and we decided to bite the bullet. It didn't take too long for our custom windows to be made (6 weeks approximately) and the installers were scheduled. They took 3 full days to install them and they did a very good job.