Renewal by Andersen
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About Renewal by Andersen
Renewal by Andersen is a full-service manufacturer and installer of replacement windows and doors. Windows are custom-built, professionally installed and backed by a strong warranty. The company offers free in-home consultations to go over your needs and design options. Renewal by Andersen is located in more than 100 U.S. markets and has installed nearly 3 million windows.
Pros & Cons
- Customized orders
- Free in-home consultation
- Warranty covers installation
- Financing available
- Three to seven weeks to manufacture
- Can be expensive
Renewal by Andersen offers long-lasting replacement windows with a strong warranty and excellent customer reviews. It has a variety of styles and custom sizes available. Schedule a free consultation for more information.
Renewal by Andersen Reviews
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We did three windows and a big patio door with Renewal by Andersen. The installation crew was very good and they did it in two days. The products are spendy, but so far, we like them. They really quieted down the house and they seem pretty airtight. I would tell others that if they can afford Andersen windows, they should go for it.
My salesperson was easy to work with and they're very open about their process. The install guys were very professional. I was impressed all the way through. They said the timeline was gonna be seven to eight months because there was a supply chain issue but that got resolved in between. The windows are of very nice quality. Renewal laid things out and it turned out just as they expected. We got what we paid for.
We had my bedroom windows replaced and one guy came by himself because Renewal by Andersen was short-handed. He worked through lunch and did a fantastic job.
We got a slider door and a variety of windows. The installers were professional, friendly, efficient and they showed up on time. The craftsmanship is good and the quality of the windows looks great. They look like they're gonna hold up and we're very happy with them.
We had all the windows in the house replaced and a sliding glass door put in. The installer did a great job and he was very professional. He put them in, cleaned up after himself, and made them look really nice. We just got it done about a month ago but one glass came broken and needs to be repaired. The cost was a little stab to the heart, but they were a great company and I really like the windows.
We had four very large patio doors that needed to be replaced. We replaced one of the patio doors with another large one but we went with the French sliding, we replaced two of them with large picture windows, and we replaced the fourth patio door with a normal-sized patio door and two picture windows. After deciding on the products, I asked how long it would take and the rep said it would be about six weeks. But we started in the spring and we didn't get the windows till the fall. I asked for updates and he wouldn't email me back, answer his phone, and answer my text messages.
Also, when the rep first came over, I explained what I wanted and he said that I could get what I wanted. With two of the large picture windows, I said I would prefer there not be any kind of obstruction in those windows and he said there wouldn't. When the installers came in, there was a five-inch thing between the windows and instead of two large picture windows, four windows came in. I was a little frustrated with that because I would have done something different had I known that that was how the windows would have to come. But at that point, it was the rep's word against mine and I would've had to pay for the mistakes. We ended up just putting those windows in. That was frustrating.
Putting them in was fine. It took about two weeks to completely finish and the contractor did a good job. But one of my doors doesn't close properly and I've reached out to him by phone and email and he didn't answer. Finally, he did and I told him what the issue is. He said he'd come out and fix it and I've never heard from him again. I contacted Andersen directly and they said they'd reach out to him again. That was about a month ago and I still haven't gotten any response. Andersen should send out a different certified contractor.
Sales, measurement, followup and updating on order, installation, product and further followup all excellent. All the windows in the house were replaced in three days. The crew solved problems that inevitably come up and left the house in great shape. Sales Rep. checked in constantly through the process from order to completion. The product is amazing!
I had my Renewal by Andersen installed about eight years ago and I have had just some minor issues. Luckily they were minor because it is impossible to get a hold of anyone in their service or repair department. I had a break in to my home recently and there were three of my windows damaged. They need repair or replacement. I have been trying to get a hold of their service/repair department for almost two weeks now and I have called at least 25 times and I have emailed and left messages on line.
When you call they put you on hold for about twelve minutes and then there is a message saying they cannot take your call and to leave a message. They never call you. I tried going through as if I was a new customer and I got to speak to someone but as soon as I gave them my address they knew I already had their windows and I was put on hold and no one ever came back to me. I hung up after 35 mins. I tried again and the exact same thing happened. I would never buy another thing from this company. They just have no customer service. Once they get your money then you are on your own and they will not help you.
Matthew, thank you for your feedback. We are very sorry to hear about the experience you've had trying to get in touch with our team. Please know we have passed this along for someone to reach out.
We spent $45,000 to have all our windows redone. We did the whole home plus a door and I was nervous because it was a lot of money. I talked to people and they said they had a terrible experience with Andersen. I was thinking what we were getting into. But my own experience was top-notch. It was above and beyond in every way and I'm letting everybody know that too.
The installers called me about 15 minutes before arrival. They said they would be here at 8:00 and they got here at 7:55. I was surprised because you don't get that. Usually, they call and they're gonna be late. All of them were professional, clean-cut, polite and informative. They knew their job. We had a new floor put in and they were super careful and covered everything. That was the best customer service I've ever experienced in my life. That was Craig's team and they were above and beyond in every way. They walked us through stuff and were easy to get ahold of. The job site was left cleaner than when they got here, which I wasn't expecting. That crew is one in a million and I will share that with everybody.
I've had people tell me the windows are most expensive. But they're excellent windows and they are gorgeous. The service was extraordinary and everybody was great. I would do it again in a heartbeat with Renewal by Andersen and I'm not gonna hesitate to encourage other people to go with them. Craig, the installer, said that we were nice to work for because we weren't all stressed out. The first step was that they got to the job, they called and got here a couple of minutes early. And it was fantastic from that point on. They just kept going and blowing my mind.
Our experience was great - from Steve our design consultant, to DJ our concierge, to Jessica and her partner who came out to measure and to Marco and his crew who did our installation. Our new windows are gorgeous and such an improvement over the old fogged panes. Although delivery took much longer than originally anticipated, the installation itself was very professional and flawless and the product is beautiful. We would definitely do additional business with Renewal by Andersen.
They did an excellent job again for me. The installation of the new door was done in one day. It's of great quality and with it, it's so much easier to get in and out. I will use them again and tell other people about them and the work.
I'd gotten another bid and it was higher, but it didn't include the contracting, the installation, and I didn't wanna have to find a contractor of my own. So, the fact that Renewal by Andersen installs is a real advantage because any other contractor who takes delivery of windows that they didn't measure for has liability that they didn't want to accept. Renewal's rep was great. It was a good customer service. I replaced 10 windows in my house. Three guys came and worked like crazy. They were well-skilled. They were neat. They cleaned up after themselves. They were polite. They had good humor. The whole experience was great.
I put in a very large window in my living room and it is very nice. I really appreciate it. Then I had another window at the other end of the house, which is a larger window. It's a sliding window and it's in a bedroom. The installers were two guys and they were simply fantastic. When the two windows were delivered, the installer informed me immediately that one of the sliding windows had been broken. They said that it could be replaced in two weeks.
I have been on the phone now several times. They have an appointment to replace it on July 3rd, which is about 2.5 months after the initial installation. I'm somewhat disappointed with Renewal by Andersen. I paid over 7,000 for these two very large windows. I called them today and they said that if by chance that window is manufactured as requested and it comes to them earlier than July 3rd, then they will notify me. But from April 21st to July 3rd, that's a long time. They're taking way too many orders and their manufacturing is not able to keep up.
Philip, thank you for your feedback. We are very sorry to hear about the experience you've had with us and the wait time on your new window. Please know we have passed this along to our teams to review further.
The scheduler notified that the windows were done and we scheduled a date for the installation. She also notified me a day before. The installers were here when they were supposed to be here and they did their work. They were great. We love the windows. Renewal by Andersen was terrific. They meet their quality of customer service which what we love and also the quality of the product.
Renewal by Andersen told me the replacement would take a couple of days, and that was what it took. It was a good experience. They came and were professional. They put the windows in, and they were clean. We're very pleased with the windows. There's less noise. I've recommended Renewal by Andersen to a friend.
I had Renewal by Andersen do a combination of several fixed windows and the rest were double hung. They arrived quicker which was good. But the timeframe they gave me was much longer than what it actually took. I was at work during the installation. So I wasn't there when they were doing it for the most part. But my mom was there. She's elderly and wanted the window in her room done first so that she could go back into her room and kind of get out of their way. They were absolutely perfect in accommodating anything that she needed. Everything went very smoothly. They did the back of the house one day and then all the windows in the front of the house the next day. The windows are amazing. The first thing that we noticed was that they were very quiet. If there's a wind storm, you can't hear it inside the house anymore, which is really good. They slide up and down easy. They seem much more solid and high quality than what was there before.
We had sliders installed. The first rep who came out didn't tell me anything else after. I didn't hear from him. Then all of a sudden, Renewal got another person. They said that the first rep was no longer working for the company. But I would call just to find out to make sure everything was still on going, that they were gonna be here. They came and they brought their stuff to put over the furniture so that nothing would mess up when they were taken out and they were real polite. There were two of them and they were really great and professional. They kept talking to us, telling us what they were doing. I like them. The price was a little high, though. The first three that I got was $7,000 and when they came to do the quote for me for the rest of them, it went way up. But I like the windows so far. We've had a lot of rain and nothing's coming in. Also, it’s a lot cooler in here, which is nice.
We got a sliding door. We had Pete come and show us all our options. And I liked how we had the samples of stuff so we could see the handles. It was smooth throughout. The installer did it a lot faster than I thought he would. The only thing was I didn't realize the handle was loose before he left. But as soon as we called Renewal by Andersen and let them know, they sent someone out that next week. And they fixed it fast. We hoped for a nice quality with how much we spent on it. It's nice. So, we're satisfied.
They told us the installation could take as long as two and half months. But they got it done in six weeks. The workers were awesome and the crew manager was amazing. He did a great job and was very informative. He didn't even mind me watching and learning while he was doing the job. He gave us a time estimate and if it hadn't been for a mislabeled box of trim, they would have met that. But they were only stretched about an hour. Also, I was surprised at how well they cleaned up. The new windows are very nice. With them, it's a lot quieter and a lot less drafty. I wouldn't have a problem recommending them to anybody.
I recently purchased a house, remodeled by the previous owner who owned a construction business. They put in windows that they likely got from another job and you could LITERALLY push the windows out of the house. They were not sealed or put in place with anything. I called Andersen first. I knew they were slightly more expensive but I also knew I would get quality product and warranty. Andersen came in during the quoting process and answered all my questions. The sales rep was there for almost 6 hours on Superbowl Sunday. We financed which was easier than anything I have ever financed before. They specially ordered all my windows, front door and sliding glass door. A week later a measurement team came in and within an hour or so he had measurements for all the windows, door, frames etc. It took about 4 months for everything to come in but remember each piece is made for you.
The install team took 2 days to finish and they were amazing. Respectful of my property inside and out. Polite, on time and answered any and all questions as annoying as we were throughout the process. IF there had been any wood rotted in the walls from water or damage to the siding of the house, Andersen comes prepared with spare siding etc so that they can repair the damage AT NO COST to ensure that their product is installed properly. I cannot say enough wonderful things about the entire process with this company. HIGHLY highly recommend and I have yet to mention how wonderful and amazing the new windows and doors look. I am beyond satisfied. If you want beautiful new windows or a door, call Andersen.
We really liked the Andersen guy, the superior, and his whole upper team was pretty solid. We broke the installation into three parts because we had a lot of windows. So, we had three crews come out and over the past year and a half, we had the windows installed. The first crew was really good. The second crew that came out was a different crew and they didn't seem so hot. I spoke to the crew chief and the owner, they came out, and they didn't like the work either. They fixed it all right there on the spot. Then later, I was told that a couple of those people were let go. But they had overstated their abilities to do trim work Then the third crew that came out just knocked it out of the park. They were really good.
So far, the windows are pretty good quality and they look really nice. They are wooden inside and have durable plastic on the outside. It matches everything. They buttoned it all up, leveled it, straightened it out, and adjusted things. It looks solid. My expectation is that they last a long time and we'll have to see. I would also suggest that Andersen improve the screens. On the first install, one of the screens didn't fit on a custom window and I could accept that because it was unique. But on the second install, the couple of screens came in, literally out of the box, damaged. The screen itself had kinks in it. So, we had to get one of those swapped out.
On the third install, three of them were warped. When they put them together, they would flex and they didn't fit flat. So, we're waiting to get replacements for those. So, it would be great if Andersen could clean that up. And it's not a problem with the installers because one time, they even had one directly shipped to us and when it came out of the box, we saw that it wasn't good.
We initially had windows in our front door for installation by Andersen. We decided afterward that we were gonna do our back door as well. The guy who came out was knowledgeable about what my wife wanted and he was able to coordinate that. We did primed wood for the front door and that has been replaced already. The back door is a sliding one and we're waiting for that. The timeline is four to six weeks and our rep is good about keeping us in the loop.
The original timeline when we purchased the windows was 12 weeks. It ended up being beyond that but that did not have anything to do with the installer. It was just life is what life does. You can't really stick to a certain timeline with today's supply chain. We were well-informed that this is what we're getting for an estimate now. The windows showed up earlier than their second estimate. All in all, we were only two months behind on the original estimate, and in today's age, it's not that long.
During the installation process, the crew was very professional. They came in and did the job. We didn't have to babysit them. They cleaned after themselves when they left. Our experience was awesome. The doors and windows are all awesome too. I told my friends, "This is what we got. You should do the same thing." I'm very satisfied.
The installers showed up promptly. They were able to help with covering the furniture and making sure everything was in the correct location they needed it to be for the installation. Also, they cleaned up after themselves. We got 13 double-hung slider windows and a full-size sliding glass door. I like them a lot. They're of very high quality. They really made a structural difference in the house. The temperature and sound have improved very much. There are cheaper options but nothing I've seen has the quality that comes with these windows and door.
The contractor came when they were supposed to come. There were two issues with installing the sliding patio door and the window but they came out immediately to remedy the issue. I'm satisfied with what they've done.
The sales representative was comprehensive in his explanations and professional. There is a wait for the manufacturing but for us this was not a problem. We replaced four very old, old-fashioned windows with sliding windows. The job was thoroughly professional; the installers were courteous and left the job areas completely cleaned up. The windows are attractive inside and outside. This was first experience with Anderson Renewal and I could not be happier.
We decided on Anderson windows because of the many reviews and our own past experience. My last home used Anderson Windows exclusively and they were very good. I thought I was buying Anderson Windows and was confused when the installation crew didn't replace the window frame. They told me that Renewal by Anderson only replaces the parts inside the frame. They worked fast and cleaned up everything.
We started noticing wind blowing through the window and had to put tape on the inside in several places during the winter. These windows are on the north side of the house and are directly exposed to the north wind during winter. We called Renewal by Anderson to get this problem taken care of and they came out to fix it. Unfortunately the adjustments to the windows didn't take care of the problem so someone else came out to make the adjustments. That didn't take care of the problems. They finally decided to replace the windows, again. This turned into a circus. They came out with the wrong windows twice.
After five years of playing games they finally got the correct windows and now there is no longer wind blowing into the house through the windows. These are side by side double hung windows. We also had two crank out windows (not sure what the proper name is for them) installed at the same time as the original double hung windows were installed. One of them had the locking mechanism cover fall out every time it was operated. We told the repair crews about this every time they came out and they always said they would include it on the ticket. Five years later it was also fixed. I also got tired of them cancelling and rescheduling the stain and varnish of the new windows and ended up doing that myself.
They did stand by their product, but they should have done a better job of making timely repairs. Five years is too long to have to use packing tape over the window sealing areas to keep the cold wind out. Sorry this is so long but I had a lot to say. Very dissapointed in Renewal by Anderson. I expected a more professional and timely response to my problems.
Hi Jim, thank you for taking the time to reach out to us with your experience. We are very sorry to hear that it has not been a good one. Please know we have shared your review with our team to look into further.
I've known about Renewal by Andersen for a long time now and I know the quality of their work is the best. The windows are the best product. My dad was in construction, so he always recommended those windows. My experience with them was all fabulous. Garrett was our representative and he came out. He gave a great presentation about the company and then the installers came out and did the windows in one day. I was supposed to get it in May but they did it in April. A latch was broken in one window and it was like it came like that. It didn't happen during the installation. They're fixing that at the end of this month. Other than that, everything was perfectly good. Our windows are much better and it's like a totally different house. I'll probably call them back to get some doors replaced next time.
When the sales rep of RBA, Patrick, first came to our place and looked at our old windows, he was helpful and explained to us the advantages of the Fibrex frame. We got four very large windows and three smaller ones. We were so lucky it was done in two stages because somebody had miscounted the windows available. But the first three were the smaller ones and they were installed a month ago. The installation team was awesome. They were polite, knowledgeable, and worked quickly and very smoothly. They knew what to do and were helpful to me. They were friendly and great fellows.
When the second part of the installation was scheduled three weeks ago, I requested that if it was possible, could I have the same crew. They didn't think it would work out, but it did. They all worked hard and cleaned up after themselves and got everything installed beautifully. I was thrilled with it. They were a great group. I felt very privileged to have had them and to have met them. It was a totally positive experience. Although very expensive, the product sells itself with the quality. Also, the transferable 20-year warranty was significant for me because this is a rental property that I am selling.
The rep who came out was great. He knew his stuff, took very good measurements and explained things thoroughly. I was happy with Renewal by Andersen. I got fiberglass window with a white vinyl trim to match the house windows currently. It took five months from the time I ordered the windows to the time I got them. But the installers were punctual, got the installation done in half a day and cleaned up good. People who are asking about Renewal by Andersen should do their due diligence, check them out and make their own decision.
We were very happy with the installers. They put a great big cover down on the floor to protect the rugs. They explained questions we had and they were very professional. But we are having trouble with one of the windows. We're out in the country, and the wind was just right, and we could hear whistling noise. So, the tech talked with his boss and they had to come back the next day. A few days later, I could feel the air coming through the right-hand side of the window in one area. It was strong enough that it could have burnt out a match. That's unacceptable. We spent a ton of money on this project.
Other than that, we're happy with the process that we went through with them. The only problem is that one window we're having an issue with.
Renewal by Andersen Company Information
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- Renewal by Andersen
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- United States