Renewal by Andersen Reviews

Andersen windows have always had a really strong reputation. We were replacing windows from 1985 and we have neighbors that were getting Andersen windows, but they were having a contractor, not Andersen doing them. They were going to not have as big of bill as us, but we wanted it done right and we wanted the guarantee. We wanted to know that we would be taken care of after the fact also, so we hired Renewal by Andersen. Their sales guy was very knowledgeable and very accommodating. The installers were very kind and respectful. At the time, my husband was very ill and they worked around him.

I seen Renewal by Andersen commercial on TV. I contacted the company. My initial conversation was professional and detailed on how "if you only needed ONE" window, they could do it or wanted more. I explained I wanted double pane glass windows, at this special promotion deal. And maybe replacing three doors and a set of French doors. She explain the spacing between the windows had to be no greater than 3" to 4" inches. To be considered "ONE window". Distance greater than that considered TWO so I set up appointment. I was looking maybe at 16 window double pane glass and I could choose between having frames in metal vinyl or wood. I called the following day after my appointment. The conversation was condescending as well as appalling, insulting, and discriminative. I was told, "We're too expensive and you may want to go somewhere else. Maybe you can call or go to a community reach out service, to have your windows done."

Renewal by Andersen installed a sliding glass door. The crew was very good and did it in one day. It was pretty easy to communicate with them. The only thing is there was something missing from the door. It's been about a month since they were first here and they're coming back today to finish up. I didn't expect it to be a two-part job and I was not expecting it to take as long as it did for them to come back the second time. Also, I've gotten a few flyers in the mail and I don't like to get overwhelmed by things that I don't actually look for.

Lauren ** was the “sales rep and design consultant” for Renewal by Andersen. She was knowledgeable, very helpful and honest about the entire process and the pricing. She also explained the financing abilities. I chose that route and financed my new double front door. I now had a “financing team” to help me Chose an agreeable plan. Meghan ** is the “Permit administrator” she also contacted me and handled all of that paperwork, permitted…. Etc. Enya ** was my “Concierge”!! Who knew? (someone to just let me know what’s going on). Then Phillip ** the “installment project manager” he stayed in contact with me and the crew while they were working.

I like that Renewal by Andersen's products last so long. They've also got a 30-year warranty and they were gonna go back and look at what they had first warrantied over 30 years ago to see if they could even extend it further. We had the first set of windows done earlier this year then we brought them in to do the three bay windows a month ago.

Excellent Widows, Excellent Installation. I am beyond words except EXCELLENT with Capital E.

Renewal by Andersen installed windows in my house when I lived in Nebraska. This time, I got two patio doors and three regular doors. I ordered them in May, and they were installed in August. The installation process was wonderful and the personnel were very professional. They cleaned up and left things as they found them. I love my doors. It's not the cheapest. You pay for what you get. But people should get them. They’ll be happy with the products.

I saw Renewal by Andersen on TV, and everything looked pretty good product-wise. I had them install a patio door, a front door with the three locks on it, and a bedroom window. It took about two months which was relatively quick ‘cause according to the commercial, it takes a while because they special fit it with the measurements that they take. Renewal by Andersen does good work and the installers are great. The products are sturdy. The price was $18,000 which was a little bit steeper than what I was expecting but the products are worth the money. We're enjoying them. I liked the way they look and work.

We researched numerous window brands and companies before going with Renewal by Andersen, who offered so many affordable options that we could not overlook. The time from first visit to our home to installation was quicker than we could hope for. Johnny and his crew came on time, went straight to work and installed 6 Beautiful windows that have added a level of quiet comfort to our home that we could only dream of. Project Manager Rob came by during and after the installation to ensure our satisfaction and happiness with our new Outstanding windows from Renewal by Andersen, and ensured us that noted touch-ups would be taken care of promptly. Our neighbors are in awe of our new windows and vowed to check out Andersen for their replacement windows.

I got mail flyers and called around, checking with Renewal by Andersen and other customers before deciding to go with them. I got eight crank-out windows, and I was told it would take about two months, but it actually took about six weeks. The installation went well. The windows are a whole lot better than my originals. They're quieter, and there's less heat from the sunlight. I just went with regular screens. I told my friends and neighbors that they're great windows and the biggest benefit of using Renewal by Andersen was all the communication.

I was looking for financing, and Renewal by Andersen was one that had a two-year financing. We also didn't want vinyl windows and a lot of the other suppliers provided vinyl windows. We wanted the Fibrex material. Renewal by Andersen said it'd take about three months after we placed the order and they completed everything within that timeline. The crew was friendly. They were very knowledgeable on installing the windows and doors. The quality of the sliding doors and the windows are good. We had to do the painting of the trim around the sliding doors, which was expected, and there was no problem there. Everything went smoothly. They're very expensive doors and windows but hopefully, they'll last as long as I'm alive.

We have used Andersen twice now and both times have been exemplary and great. We will use them again.

Return customer. Renewal by Andersen replaced all windows in our house approximately three years ago and did a superb job. So, we reached out to them again for a new patio door. The salesman sold us on it even though our loan deal was not as good as the first time. Anyhow, the new loan was set up, and we were given a three-month timeframe for the new door. I was so excited. Well, the installers came Monday and started the job only to discover they brought the wrong door! We are wondering who got our door. Salesman was called and did a lot of side talking. We are waiting for a call back tomorrow and are sitting here with an unfinished door. We hope this doesn’t take three more months. I will not be happy. Please don’t let me down.

Renewal by Andersen was straightforward and had a good product, and I decided to go with them. Plus, the door I needed had to be the same as everybody else's because it had to be up to par with the HOA. I have a glass above my door and a glass door, and the quality is A-plus plus. It's better than what I had. It's a solid door, and it's heavy once you open it and close it. The project took about two and a half months. The customer service was great and the guy was on point. The installers were clean, and cleaned up behind themselves. They left no mess.

Well engineered products, nice options, easy process, no mess, they clean up and leave nothing except a clean, beautiful house. This was the second house they did for me, and it went even better than the first. I’ll never go anywhere else for replacement windows. Great view, quieter, easier to clean, lower energy usage, outstanding warranty, and worth every penny. Curb appeal improvement and transferable warranty helped me sell fast and at top price when I had to relocate.

If I could give them less than a one I would. This situation started in June and I am still dealing with it. I am so disappointed and frustrated with Renewal by Andersen. I had a design consultant come out to the house to show us their doors. We went through the designs and the consultant told us that we had 3 months to accept the designs or cancel. One week after their visit, my daughter fell down some stairs and injured her herself. She is being seen by 5 different doctors. She has not been able to work seen the fall. I called Renewal by Andersen corporate office and the local office; plus the loan company. I explained to each of them what was going on and that I needed to cancel the order. Everyone I talked to said OK it would be canceled.

My experience with Renewal by Andersen was excellent from beginning to end.

The reason we used Renewal is that we already had Andersen windows in our home. We wanted to replace them with Andersen, so we used Renewal by Andersen. We did a seven-double-hung, one front picture window, and a kitchen window recently. The installation process was wonderful. The crew was amazing, quick, and efficient. They were in and out. It was perfect. We had them done twice 'cause we split it up into two sections 'cause it is expensive. So they had the same team out in December and then just recently in August, and they were excellent. The quality of the products is good as well. Our house is much quieter now.

I've had Renewal by Andersen's product before, and this time, they installed a patio door. They offered up what I needed and met the installation timeline. It went much easier than what I thought it would. It's very good quality that's why I went with Andersen. The cost is at the high end, but you get what you pay for. There are a few things that they have to correct though, and I'm waiting for a replacement screen because the screen that came with it had issues. It's a work in progress so we'll see how that goes. Other than that, I’d recommend them.

There was a remarkable consistency from one person and one step of the process to the next. It was evident that competence is not merely encouraged—it is expected, developed, and valued. The result was an experience that felt almost effortless delivering peace of mind, because the organization had clearly done the hard work of building excellence into its processes.

3 years ago, I spent $15k with Renewal to replace 5 windows, three sliders and two double hung. Nothing but problems! 2 winters, I had to install window film over all 5 windows to keep the cold air out. In May of this year, a tech (3rd one) came out and added insulation and spacers. Now, I can't get the windows to close to lock them. 4th tech coming out in two weeks to readjust the windows. The kicker? Evidently not covered under the warranty, so I pay $125.00 for adjusting a problem the last tech caused. If I could get my money back and replace these windows with another manufacturer, I would in a heartbeat! Such an expensive mistake!

We ordered our very expensive window in March, they came out three separate times to make a template, and then when it was installed on 6/29/2026, it didn’t fit. They came out again to make an additional template, and then a month later said they were not sure if they could actually make the window. They do not return my phone calls so we are stuck with a window that doesn’t fit, and cold weather is approaching. I cannot believe some people think so highly of them. Our experience has been very bad.

We purchased a sliding glass door and the handle and lock mechanism stopped working. We went to the local Lowes in Brewer Maine where we purchased the door from an Andersen Windows and Doors representative. He stated since it was still under warranty, he would order the replacement handle and ship it to us. This was the spring of this year. We have still not received our handle. We tried finding him at Lowes and he pops in there irregularly so no luck there. We called him and left messages with no response. We were able to catch him four weeks ago and he said it was shipped to Lowes and he would follow up and reach out to us, which he did not. We went to Lowes and they have no record of this arriving. We tried to call Andersen directly and were on hold over a half hour then sent to a survey to ask if we received good service. We are still without a door handle with no way to speak with anyone to resolve this.

We had two windows and one slider door replaced by Renewal by Andersen. The whole process, from sales to measurement and installation, was great. Very professional, considerate and exact. The Andersen hardware looks and feels to be of excellent quality.

Everything was great until installers went to install my front picture window. There was a mix up at the factory and they sent the wrong window. Not the installers fault. They had a project manager there in no time to put plywood over the gaping hole in the front of my house. Rushed making me a new window. They called a week later to tell me the installers had no availability to install it for SEVEN WEEKS! Meanwhile, my house looks like a bunker and bugs are getting in. It's rainy and mildewing the plywood they hung up. I cant see out of my main window which is the entire front of my house. Not to mention my a/c running non stop because it isnt sealed and soon it will be getting cooler. Would be nice to be able to get a breeze through my window. Not acceptable at all.

We had 4 outside doors replaced and couldn't be happier with the sales and service. Everyone from the salesman to the installers were professional, knowledgeable but not pushy. The doors make a big difference for our house, and the quality seems very good. We just had them installed and can't wait to see the difference in our energy bills.

We were the perfect customer for Renewal by Andersen. They are VERY expensive (34k + for 12 windows) but we had found it nearly impossible to find anyone else willing to even quote us a price due to our remote location in central Maine. Their salesman did a great job of selling us on the very high quality of their product and we decided to bite the bullet. It didn't take too long for our custom windows to be made (6 weeks approximately) and the installers were scheduled. They took 3 full days to install them and they did a very good job.

I'm a repeat customer. Back in 2018, Renewal by Andersen did 80% of my windows and when it was time to do the rest, I called them back. I got the double hung windows and a couple single ones that are cranked out. They said it would take almost six to eight weeks to get the windows in, but they came in early, and they were done early. If someone's looking to buy a good quality window that's going to last them a long time and increase the value of their home, at the same time protect their home from the heat and the sun or the cold, I will say Andersen's the way to go. There's no other brand out there that's better.

Renewal by Andersen replaced my patio door but did not get it set right. The door was hitting on the bottom when opening it. I asked him to adjust it and he told me it was adjusted right because the space between the two doors was correct. They left and did nothing about the door. Weeks later, I noticed my alarm system would not work, and it is because they cut out my door sensor and did not install it in the new door, so now I can’t use my alarm system. I called the warranty department and told them about the door.

We are a return customer with Renewal by Andersen. They did such a wonderful job on our former home, that we would not have considered any other company. This time around their performance from start to finish was superb. Their products are beautiful and the quality is top notch. Their installers were excellent and obviously well trained on the installation techniques.

We purchased a front door with a side panel through Renewal by Andersen. The installation process was very good. We like the quality and the uniqueness of the door. It's the second RBA that we've purchased. The first was a four-panel bay window. We had a little issue with that. They were back immediately and looked at it and fixed it and there was no hassle. So, it's all been a good experience so far. The price was high, but a lot of times, you get what you pay for, and this is one of those times.

I was happy with the product that Renewal by Andersen showed me. The price was a little high, but they did a little demo about the new technology, and I just went for it. I had about 30 windows installed and it took them about six days. They have pretty good quality, with the exception of a few that had a crack, but Renewal by Andersen is going to take care of it and send a replacement. It was overall a good experience.

I purchased these windows last year. They look nice but were installed incorrectly or faulty windows were installed. They are bowing out. Another glass expert told me that this is dangerous because the windows will crack. I called Renewal by Andersen and they sent their project manager over and he confirmed that the windows were bowing. He said it would be an easy fix because they would only have to replace the sashes. I also had him look at the grids that were coming off the windows.

Renewal by Andersen was very good. I got a sliding window, and a new front door, a storm door, and a patio door from them. They started in April, and they didn't get done until July 31st. It was taking a while to make the products. They did a good job on the trim work around the windows, on the exterior. They also did a good job on the trim work on the patio door inside and out.

Have purchased one door and four windows from this company. Door handle on door is loose and jiggles even after having been replaced. (This is my third door handle since installation earlier im 2026.) Customer service feels that they have made a good faith attempt to replace the hardware, but replacing poor quality hardware with poor quality hardware still leaves you with poor quality hardware. On the windows, the screen release clips are difficult to release. They are rigid and cause you to think you are at the point of breaking the clip. Technician arrived today to look at screen clip issue and whereas he agreed with me, there was nothing he could do to improve the condition. His suggestions for removing the screen are contrary to what the company's literature states. There does not seem to be any incentive on the company's part to provide quality hardware despite the hefty price of their product.

My experience with Renewal by Andersen was wonderful. The estimate and selection process, communication while my front door/sidelights was being built and the installation process exceeded my exceptions.....which is hard to do. It was a pleasure to work with professionals who were not "hard-sell" and who know their product. My door is beautiful and looks like it has always been part of the house!

Had to replace two large front windows and went with Andersen. Could not have been a better choice. Every person I dealt with was very professional. The installer was very clean and covered our carpet before starting. Made very little noise (surprise!) and cleaned up inside and out when thru. Afterwards, the office contacted me to make sure it was done to our satisfaction. You get what you pay for and we got quality windows and great service.

I just had my windows replaced by Andersen. The finished product is amazing. I would highly recommend them to anyone. Both my installers Vitalli and Andrew were amazing. I’m so pleased with my new windows.

I had a flyer in the mail from Renewal by Andersen, and then I talked to someone from there and met with our salesperson. Interacting with the team was all very nice. From start to finish, the replacement was several weeks, but something was backordered, and we were out of town. The whole process took a day, and everything was fine. Service was good. I like that they do everything. They do the manufacturing. They do the whole replacement.