Rainbow Vacuum

I purchased it through their financing department. I had a mix up with my bank and ended up missing a payment, the people called to make sure everything was OK and how long I'd need to make up the payment. Super helpful, understanding and the best part, it's technically a loan so every payment gets reported on my credit. So clean air and building up that score! I don't know what everyone is complaining about. It's not bulky or particularly heavy. It isn't any heavier than a traditional vacuum, it's not an upright so of course it's going to be slightly different to get upstairs but don't be a ** about it.

After about 1 hour of presentation he asked what we thought and we were impressed, so he started talking about prices and there again we were more than shocked!!! Having just bought a house, renovated part of it and knowing we still had to do work on it spending 3k+ on a vacuum was out of our budget. The salesman didn't want to hear it. He kept pressuring us how important air quality is and making us feel like we didn't care for ourself and our kids' health. So in a situation of not knowing what to do I called my mom and asked her opinion, she raised 4 kids and did a hell of a job she should know if this is a BS vacuum or not. She told me years earlier she was also introduced to something similar and she said "Yes it's good, but do you need it? How is your health? Do you have problems? No, you grew up with an old vacuum cleaner to clean your house and you're as healthy as you can be."

After hearing that I put my heart at peace and said NO. The guy wasn't too happy and kept insisting on ways to get it through credit/rates and we just stood by our NO. After a while he finally got it and left. Never have I had so much pressure on me to buy something... Why am I writing this review? Because our vacuum is dying and I decided to see how the super famous vacuums are doing. To my surprise they cost even more than they did 6 years ago, so I Googled to see what the big deal is, and after reading some comments I decided to leave this negative comment just for the fact that they pressure you into buying it making it seem like if you don't buy it you don't care for your family.

If we would have bought that vacuum cleaner that day we might have lost our house (no joke). Unfortunately the year after the presentation I had to accept a job which gave a much lower pay that I had at the moment, and I most likely would have had credit problems. I thank my mom for making me think thing through. If I was rich yes I would buy it because it is a great product, but the pressure to get yourself in debt for a VACUUM CLEANER is way too much! So if you are here looking to buy one listen to this. If you have the money and that 4k+ won't put you in a bad financial situation go for it, if you don't have the money let it go. It's not worth eating bread and water for 1 year for a vacuum cleaner.

So now for being too trustworthy. I have a machine I can't afford. They refuse to let me turn back in and I am officially stuck with it. Great machine works great at that. But wished I hadn't been lied to and our kindness hadn't of been turned around to bite us! I would not recommend anyone to sign up for this program. It's not as it seems.

He had a pat answer for everything, making it sound like if we didn't purchase it, we didn't care about our family's health. He had a high power lamp he used to beat on the fabric love seat to raise some dust particles, show the lamp on it and say "SEE, that's unhealthy!" Despite my telling "Mr. **" that we really could NOT afford this vacuum because of ongoing surgeries I had to have, plus being on a fixed income, he continued to high pressure us to purchase it. We told him we wanted to think about it, but this spurred him on to greater high pressure tactics as if it were a challenge: "This was a ONE TIME DEAL and when I walk out the door the deal opportunity walks out with me."

He continued to high pressure us until we capitulated. Then he set us up with their credit provider, Preferred Credit, which seems to be a Kirby subsidiary. What seemed to start out at about $2,700.00 ended up becoming $5,613.00 total with all the added on fees! This reeks of predatory lending. I have excellent credit, over an 800 score, but this credit company had a huge percentage tagged onto their "convenient" offer.

It was NOT a good deal at all for us. I had a panic attack and vertigo after signing for this Rainbow Vacuum Preferred Credit agreement. Due to the recent Experian data breach, I signed up for a credit monitoring program. When I reviewed the report, I came across the Preferred Credit deal and was reminded to follow up about the situation. We were too upset to deal with it at the time, which was January 2016. "Mr. **: ALSO TOOK OUR ONLY VACUUM CLEANER, the lightweight DYSON that we could both move around. We had to go out and buy another vacuum cleaner when we tried to use the Rainbow Vacuum, and found it was too cumbersome and heavy to move easily.

I was so upset about being taken advantage of, it took me a week or so to contact this salesman back and tell him we needed to cancel the deal. Of course he couldn't do that. It put us in a terrible financial position regarding my surgery and need to get a newer vehicle. That resource was tied up in this Rainbow Vacuum deal. "Mr. **" said he didn't want to take food out of people's mouths or put them in dire straits.

I told him it absolutely did, and yet he didn't try to rectify it. Instead this was followed up by telling us we could "earn" our way out of debt by taking his training and selling 5 vacuums to get ours "free." I used a Home Equity line of credit to pay off Preferred Credit right away, but it sure didn't translate to any savings on the whole deal. Those fees all came out of the front end!

We now have an expensive paperweight that cost us over $5,600. We don't really use it because it is too big, unwieldy, and heavy for a couple of women in their late 60's. Both of us have serious knee injuries, wear knee braces, and get injections periodically to help stay mobile. Carrying something this heavy and unwieldy puts too much pressure on our knees. The more weight we carry, the more it grinds the bone on bone knee problem.

Even though my sister and I are both in our late 60's, we forced ourselves to do the training to recoup my surgery money. I was really appalled at all the "tricks of the trade" we were being taught to counter any customer concerns or balking at doing the deal. Even if they really couldn't afford it and said so, we were supposed to use every high pressure tactic we could including the "time pressure" deal "you don't care about your family's health" argument, and showing ALL the dust by whacking the bright light on the furniture to highlight particles flying up in that industrial grade bright light. We decided we couldn't in all good conscience put anyone else in the same position. It’s like pyramid marketing. You have to keep hooking other people to dig yourself out.

I feel sorry for all of his other "salespeople" that are desperately trying to recoup their own purchase by selling for him. The salesman: also wrote a glowing Google review for his own business! Their office is in South Lakewood, Colorado. He told us he was one of the most highly successful salespeople and got lots of awards. I see how that happened. Be forewarned! Beware salesmen going door to door. If they tell you their special deal walks out with them, let them. As former activists, we are pretty savvy people, and we still got sucked into this one.

Also, reps need to show up dressed professionally -- not in t shirt and jeans. A good sales person asks the right questions... and, have a 3 min elevator speech about who the company is, and return on investment. Know whose home you are going into... a CEO, housewife, so you can gear your audience. Lastly, I hope you have plenty of space and energy to store and use all this stuff. Nope. Sticking to my Oreck, Dyson, and my Shark (the best ever). One feature I loved though are the bags that sanitize blankets and pillows. Honestly, the unit is fine -- just over priced.

The performance of this machine had already won us over and it being built in the good U. S of A put it over the top for me. I know the machine is expensive, but a Dyson is no cheaper figuring in all the filters and plastic pieces that break and need replacing. Plus the Rainbow outperforms the dyson in every way. Can't get any easier than dumping a water container and rinsing it out. Wet dust can't fly. With all that being said we love this machine. It really is a whole cleaning package. Ours runs as an air purifier when not vacuuming and dusting. I would recommend this to anyone that wants a true clean home. It's so easy to use, most all the negative reviews are not deserving of the machines performance. Oh and it beats a Kirby too with a big stick. I know the price is high, but as the saying goes you get what you pay for. Almost forgot dyson will lose suction. Many times I have had to unclog the head, Just saying.

After attempting to go to the store 3-more times, we packed it up and FINALLY someone was there, was not the owner, I left the unit. NO ONE CONTACTED ME!!! So I wrote another letter to the Company who sends back, "Sorry you changed your mind, but nothing is wrong with the unit!" Cresco dealer sends one same day, only correspondence from them, "oh well, if you don't pay the loan company it will hurt your credit". There is zero customer care, I plan on contacting our lawyer or taking them to small claims court. THIS IS THE BIGGEST SCAM. DO NOT BUY INTO IT LIKE WE DID!!!

The free gift is supposedly the small air cleaner, RainMate, but at the end of the 2 hour demo I found out you only get it if you give them friends' name and numbers and a few agree to a demo at their house... I don't think so. I'm not giving out my friends' and family's information. I just wanted the free gift I supposedly won which was a 3 day, 2 night FREE hotel stay with Vacations USA. Free my butt... You send in $29 which they're supposed to send you a letter, then you pick 2 destinations and 2 travel dates (why?) with another $12.40 per night. Then a travel reservationist will call you. Well, being me and always researching everything, I searched online about Rainbow before they came (so I already knew they were terrible) and I searched about this time 2 get away by Vacations USA after they left. The "free trip" is a timeshare scam. How ridiculous. I wasted 2 hours!

They were polite until they realized I wouldn't buy. Why would I buy a $2200 vacuum? It seems like it's just a dry steam-cleaner vacuum. I'm sure it cleans dirt and air (maybe, but who knows with the other reviews below) but it does not sanitize! He emphasized that you could mop with just water. "That's great John, but how does that sanitize my floor? And why would I buy an expensive vacuum?" I told them I'd only pay up front and I'm not willing to pay that price. He was trying to push me to the monthly plan. I refused... Why would I pay monthly for a dang vacuum? It's a fancy vacuum! I calculated their lowest monthly plan and it totaled $3800, way above their $2200 and who knows what kind of interest is on top of that.

He cleaned his unit and put it back in the bags which tells me that is NOT a new unit. When he was cleaning the top part that goes over the water bowl, I noticed a collection of dirt from vacuuming my floor had accumulated where the nozzle hooks in in the air intake and up underneath... It made me wonder about the maintenance and sustainability of the product. He cleaned out the water bowl in my sink and I actually watched him take out some of my dogs fur that was in the water and smear it on my counter top... Real passive aggressive there.

Then they left all the cheesecloth with dirt on my coffee table and left. Never asked where the trashcan was and didn't have anything with them to throw this dirt they collect out. He thought it was cute to say "my mom told me to never take what wasn't mine so I'll give you back your dirt" during the demo. "No John, you should have a small bag to take your cheesecloth demo with you." So I sat through a 2 hour demo AND I got to clean and disinfect the dirt and gross dirty fur glob he left on my granite counter top. I don't know how these people sleep at night knowing they're scamming people and their "free" vacation trip is also a scam. And of course they mentioned the equity program which I couldn't care less about. Yeah that's all I'd need... Another job. And from the reviews, it looks like they don't pay their people. Disgusting people.

Both my sisters had Rainbow vacs before me & loved them. One sister said she vacuumed her son's mattress and there was all this cruddy brown stuff in the water she was shocked that the mattress was dirty at all. So it's been 10 years & I still love it. The idea that the dirt travels & gets captured through water intuitively makes sense, which is why I'd choose a rainbow vac over Dyson any day.

We traded in a crappy ORECK and that got the price down as well! With all that I learned and all that I am getting out of my carpet, this was a deal! To know that people still have these from 1955 (they started making them in 1936) I am convinced that this was the best investment ever! If I know this for even just 10 years and don't have to buy bags, filters or 5 vacuums in that amount of time then I have easily made my money back. The fact that this is also a clean air system and not just a vacuum is a huge plus as well. When I used my old vacuums all they do is create more dust and make my house smell bad! The amount and dirt and bacteria I am getting out of the air in my house is amazing and disturbing at the same time! :) So happy for this purchase. If you are reviewing these reviews please do not pay attention to the financing ones... Base your purchase on the actual vacuum reviews and decide how you are paying on your own. :)

I don't know what all the hate is. If you got it financed through a shady company, review them, but not the product. And I will speak from experience on that. I did have it financed and I had a $1.50 "late charge" on my FINAL payment of the loan after I moved and never knew about this $1.50. And the bank took a huge portion of my loan written off as bad debt (I late learned companies get tax credits when they do this). Was I furious? You bet I was! But that had zero to do with the company that creates Rainbow and I dealt with the bank separately. If I upgraded to a newer model I would at this point in my life pay for it with cash and not try to finance something I cannot afford. Anyways... I will never ever go back to using a regular vacuum, regardless of the cost. Never.

By the end of my two hour research I was convinced that I would not be buying the Rainbow System and I contacted Lisa ** with Astonishingly Clean and advised her that I had done my research and that I felt there was nothing she could do to change my mind over to her Rainbow System as the Dyson was just as good a product and cost me much less. Lisa asked if she could still come by and do the demonstration for me and she said that there was no pressure to buy (Of course!). I told her that she was more than welcome to come by and do the demonstration but that I was steadfast in not buying her Rainbow System. She said "No problem" and we set a date and time for the Demonstration.

On October 28, 2016 Lisa and her Husband Darryl arrived at my home to demonstrate their Rainbow Vacuum System. The first thing Lisa did after introducing herself was to give me a free gift. She gave me a Rainmate air aromatizer and said it was mine to keep just for watching their demonstration. As Lisa and Darryl brought the Rainbow System and all of the attachments into my home, I again told her that I "100%" did not think she was going to be able to convert me from the Dyson to the Rainbow System and she said she just appreciated the opportunity to show me the Rainbow System. I told her about all of the research that I had done and I went on for about 20-30 minutes about how there was really no difference.

Lisa and Darryl listened to me and when I was finished Lisa smiled and said, "I love it when customers have done their research!", and she proceeded to unwrap the components of the Rainbow System and explain the workings of the Rainbow. The demonstration lasted approximately four hours, but that was only because we were talking as old friends while the demonstration was taking place. We were discussing our community and the fact that Darryl and I had worked for the same Department for years, all the while they were answering all of my extensive questions about the Rainbow System. At One point I realized and pointed out to Lisa and Darryl that this was the same vacuum from the show "Everybody loves Raymond episode "Humm Vac"".

One of the biggest things that stood out during the demonstration was comparisons to "Air Flow" and "Air Suction". In all of my online research this was never talked about and I wasn't knowledgeable enough to look for it because I just didn't know that this comparison was something that I should be looking for when researching Vacuum systems. Lisa and Darryl were very knowledgeable on this topic of comparisons and without a demonstration I'm not sure most buyers would think to look into this subject when comparison shopping for Vacuum systems. Most all vacuum systems use filters and when the filters become full with soot and fine dust it blocks the air flow but not the suction. I didn't know that. The Rainbow Vacuum System does not use filters. Lisa and Darryl cleaned several parts of my home (Another plus) while explaining each attachment that could be purchased separately to go along with the system.

Some attachments came with the system but for a more detailed all over cleaning there are several attachments that can be purchased, or "Earned". You earn attachments by assisting Lisa and Darryl in finding others that would be willing to have an in home demonstration. Even if they don't purchase a Rainbow System you still get the attachment for setting up the demonstration. After all of this time I felt no pressure to buy this Rainbow System, but after the knowledge of "Air Flow" and "Air Suction" and filters vs. no filters and seeing the water reservoir that holds all of the dust and dirt as you vacuum, I was sold. I am not a clean freak, but after you really "LEARN" what the Rainbow System is capable of I can not see how anyone would/could stay with a conventional vacuum cleaner. When I do clean I like my home to be "CLEAN" and the Rainbow System is a "CLEANING" machine.

The Rainbow System is not a cheap system and the price definitely made me pause as far as purchasing one, but with all I had learned from Lisa and Darryl I couldn't "not" own one. Ignorance is truly bliss and I was ignorant to vacuum systems and strictly went on what I saw on TV as far as how I chose to purchase a vacuum cleaner. Price was and always will be something that plays a part on my decision making when purchasing anything, but the knowledge that I gained from Lisa and Darryl on vacuums in general could not be denied. I challenged everything they said with what I had learned and by the end of the demonstration I knew Lisa and Darryl had converted me. I was now the proud owner of a Rainbow Vacuum System.

Lisa and Darryl went above and beyond to make sure that I truly understood what I was purchasing, how each part worked and attached to the system. They guided me as I used it making sure that I was hands on with the product and all parts and attachments that went with it, and to this day, six months later, they still keep in touch with me to see if I need any attachments or fragrances, (You add fragrances to the water to enhance the smell of your home while you clean) or any assistance reference my Rainbow System. Lisa and Darryl are great sales representatives for a great product that really sells itself, you just gotta know it's there and what it is really capable of.

I was also trading in my old Bissell for a credit on my account. He had me call their financing department while he wrote up my receipt. They asked me if I had received everything I had been promised, and I told them I didn't know because he was still writing up the order. He left the vacuum he had demoed and told me my shampooer and RainMate would be there in a week. They never came. I also never received the credit for my old vacuum. I contacted their local offices and were told he would be delivering them in person that Tuesday. They never came. I tried again, this time by filing a complaint on the corporate page, and received a call saying I must have misheard him and that I hadn't given him enough referrals for the incentives. I didn't give him enough referrals for the incentive, the incentive he was offering for referrals was a cookware set.

And they are stating they only have a 3 day return policy - this is absurd. I went into this after a ton of research and was expecting an amazing product that would not have issues like this and great customer service but the product is always broken and if you can't ever get a hold of customer service then the vacuum is out of service for longer until you can get it fixed. Then they advised me to not use the power nozzle which clearly states it is for hard-face flooring on my tile floors because it is not meant for that.

David the service repair manager from the Sahara office was supposed to come to my house on Friday March 3rd at 9 a.m.. He didn't show up and then he texted me saying that he wasn't able to make it and that we should reschedule. My reply back to his text message asking telling him that I was available every morning the very next week except for Tuesday. He never responded. On Tuesday March 7th I texted him again. Ask him when he was able to come out. He confirmed that he would be here on Wednesday at 10 a.m., he was 27 minutes late. David was very rude and said that I neglected my Rainbow by using the power and also on the tile floor even though the website does clearly say can be used on hard surfaces and that he was going to avoid my warranty because of the use on my tile floor.

David said he's never seen a one-year-old Rainbow look as used as mine and that I must be abusing it. I stated that I use it 3 to 6 times a day because I have to use it after every meal and every snack time or anytime we do an arts-and-crafts project clean up the mess on the floor. He then threatened again to void the warranty on my Rainbow. I called only clean on March 8th at 12:17 p.m. and left him a voicemail asking the owner to call me back. I left my phone number and my name twice. I never received a phone call back.

I called Astonishingly Clean March 10th at 12:45 p.m. and Jennifer answer the phone. She said that she was a manager and then she got John on the phone. I spoke to John and he basically said that they are not going to allow me to return it because I'm past the 3-day return policy and that he is upset because I threw a tantrum and filed with the Better Business Bureau. And now he has to post a rebuttal, and deal with them. But because he's a good guy he is still willing to work with me and help me repair my Rainbow. John also stated for the first time today he might just replace the power nozzle. I just want to return the Rainbow vacuum for a refund. I have phone records, screenshots of the text conversation with David and pictures of my power nozzle that is always damaged.

We kept telling them we were not buying, they would not leave. I walked in the bedroom, called the police, and within 3 to 4 minutes, the cops were knocking on our door. My husband stepped outside, told the deputies what was going on, they asked to come in, and immediately told the Rainbow folks to leave. This was not the first time they have had to run them off from a home. I had the paperwork that the woman had signed to give us the free air purify, and a set of oils, the cops made her go out to her car and give them to us. I keep my house very clean, and the man kept saying how dirty my house was. The cop told him if he didn't stop putting us down, he would take him in. Hated to use such drastic measures, but had to do what I had to do. DON'T EVER LET THESE FOLKS COME IN YOUR HOME!!!

I only had two bad reps and I requested those reps not do any of my other shows. The other 10 were professional and thorough. I would go to a friend's house with a bottle of wine or a snack and watch them clean their house. Everyone who saw the demo loved it and it was no worries if they decided not to get it. So, it was a win- win. I got a great product for free. If I had 12 other friends and more time I would do it again. I will admit my other friends did not have my same experience but it's because they don't have the time to do the demos. I have one friend who finished hers within 30 days. I hope this helps.