Rainbow Vacuum

Updated on 01/27/2023: Update to my review on January 22, 2023. I was able to get out of this contract, yes contract within the 3-day period. When I gave my signature, I thought it was for a credit card receipt, but it was a contract I was signing and the representative didn't disclose that information. So I reviewed the paperwork in my email and that is when I saw there was a contract I signed and had 3 days to cancel the transaction. The day I reviewed this was the 3rd day and I quickly signed the cancellation notice, emailed the owner of the company, and took the vacuum cleaner and attachments back to the corporate office to get my credit card transaction reversed. I also sent the cancellation notice via certified mail.

There is no Actual customer service with this company. It's okay for someone to drive to Your house to sell it to you but not to service it. You drive wherever the nearest one is, for me an hour+. Not to mention, these little local "retailers" have to pay for the repairs themselves-meaning they are LESS LIKELY TO HELP YOU. Tired of the run around with this vacuum. You're better off getting the same exact thing for 1/3 the price off of Amazon or somewhere else. At least you might have real customer service and a Real company to help with repairs, if you need them later down the road. If you're thinking about getting one, or still in your 30-day trial, RUN AWAY WHILE YOU CAN. COMPLETE WASTE OF $3000+. COMPLETE.

We did not lose money, we lost time. We were told we won an air purifier from a drawing at the county fair back in Sept 2022. They said they would deliver it because their sales man was going to be in the area anyway. Then we get told he has to give us a short presentation on their product first. So we listen to his spiel for 2 hours trying to talk us into buying a huge vacuum we didn't need and couldn't afford. After he's done he tells us, "Oh the shipment was supposed to come in today and must have been running late." "We'll ship one to you." That NEVER happened!!!

I thought this was a good way to get me a vacuum, but oh boy was I wrong, I feel the dealer was pushy, and didn't explain things to me, nor did I get a full demo, in the end, had every reason to make none of my demos qualified, so I'm stuck paying for a vacuum, that if I had knew what I know, wouldn't do it, the dealer was no help. Never could get anyone to answer me back, upset customer.

Beware. SCAM. We had Emily as our rep and she was great but after we signed and got machine no one calls you when it breaks. The book and ride is a scam. You won't see a penny. They send Yvette who is ** to your home and they lie so you won't qualify for the shows you do. Please don't buy this. Not worth it. I have money to pay it off and won't let anyone in My families' homes. Run fast. Beware. Scam

My daughter had purchased this vacuum, with the "ride along" program. They did not get any discounts as they were promised. The saleslady thinks it's funny and does not reply to them. They are trying to pay out what they owe and are being told they still need to pay interest... BS!!! I know of 4 different people who are all being treated the same way from this company. I'm glad I didn't get suckered in!! HORRIBLE customer service!! I definitely will not be recommending this company to ANYONE!!

Salesman tells me to sell RV vacuum for him & won't charge me for mine. I sell 2 vacuum for him & never heard from him again. Company charged me full price for vac & allows salesman to steal from customers.

We purchased Rainbow vac purifying system about a yr ago ...It did the job for about a month then the light went out on sweeper head ...Called. No response. Several other things have went wrong ..I called rainbow direct and they pretty much told me I'm stuck with it ...I don't mind paying on something that works and stays working ....The salesman when sold it to me said, "I have to take your old vac." I said, "No. You're not in case I need it ...Why you want my old vac for," was my question. Said I'll never need another one. Well that's a bold face lie. I have bought the shark vacuum. Makes rainbow look sick. Not sure if I'm gonna have to pay forever in this so it doesn't God on credit report but disputing your credit report will probably work since so many people aren't satisfied with the product ...I don't know how these guys or gals who sell these sleep at night. Oh that's right they believe it really works shoes their IQ. They must not own one ..DO NOT BUY.

The Rainbow Vacuum is like a polished ** wrapped in a nice bow and presented to you while you sit on your couch. The representatives who present it will probably lie about the product to sell you on it. The representative who visited me said the system only used water to clean the air, yet the system relies on a HEPA filter after the water process that gets dirty and needs to be replaced regularly for the vacuum to maintain good working order. The vacuum starts off great but with normal usage you will see a great reduction in cleaning ability within the first few months of owning the product. Overall the system does what they say it does but only at a high efficiency for a short period of time, if you purchase this product you will be left high and dry with an overpriced paper weight.

I got carried away with the referral program where you invite 15 families with at least 2 sales to qualify for $1650 credit. Should you fail to meet this requirement, you end up paying an interest rate of 24.9% per annum to finance it. This is outrageous, at the end of the day, you are stuck with paying almost $6,000 for a vacuum cleaner!!

08.27.22 Purchase Rainbow SRX Vacuum - with the free rainmaker for watching the demo. Somehow if you pick the low payment at $121.61 and pay the down payment of $195. doesn't equal $3,185. Plus, the reprehensive take your old vacuum, why? For what reason. I find the sound of the air purifier to be annoying on low setting. Ask for all Paperwork up front. Still waiting for the company to email paperwork. Buyer Beware.

I was offered a program that would make the vacuum free. I was told that every person who enters this program gets the vacuum free. I was also told that in the rare event that I didn't complete the program that the payments would be interest free and 100% of your payment comes off the total. I was told that they all work together to help you complete the program and that they will keep us up to date constantly on our progress. None of which happened.

I entered to win a free air purifier online. I got a call from someone telling me that I had won the air purifier and what day would I be available for them to come to my home and that the only thing that they would need from me is for me to watch a demonstration of the big brother to the product which turned out to be a Rainbow Vacuum cleaner and that I was not required to purchase anything just to give a good review.

01.26.22 Purchase Rainbow SRX Vacuum - had issue with major heavy fiber type dust throughout my house after 2nd time using this vac. Contact Sale Rep (27 years in the business) multiple time with responses - "Never seen this before, don't know what to tell you, don't have answers for you". Texted, email and called sales rep multiple time - he made me feel like I was crazy that this vac is the best on the market. Took me 4 months to finally ask for a refund. Long story short - Sales Rep or his boss would not take vac back. Here's the kicker - there is suppose to be a 30 day return policy if buyer is unhappy for any reason **. I was never told this information! I had issues first time and every time using this vacuum... I would have definitely returned this $3,000 Rainbow... But was never given that opportunity. Buyers beware - do not buy this Rainbow Vac.

I would not finance a Rainbow machine or sign up for their program. You’ll be given the wrong information right off the bat and after you sign with them and your 3-day return is up, they’ll tell you the right information which makes it impossible to do the program and you’ll be stuck financing forever. They also tell you the wrong price of the machine. The people who work there suck and lies all the time. They make empty promises and never answer their phones. I WOULD NOT trust them. Unfortunately, I am not the only one that got stuck. A couple of my friends did as well. Horrible. Horrible. Horrible. It starts off with someone trying to offer you a free purifier (which is pictured below) if you sit through a show of them bugging you about financing their “big brother” machine or doing the program with them. The big brother is also pictured below.

I live in Las Vegas NV, I am a business owner and for the same reason I am very particular in if I am going to write a review or not. Especially if it’s a bad one (which I usually never do). One of my co-workers asked me if she can do a presentation of 1hr in my house, I agree and made it happen. Jing ** another lady (I think it was his wife), and Teresa my co-worker came to my house and did a presentation of a Rainbow Vacuum. They all presented the vacuum as amazing, etc. presentation was sooo long I was starving. They were literally pushing and trying to convince me to buy it, as any other salesperson.

This is my 3rd Rainbow. 1st one bought in 1992, was sold used to a family member that used it for at least 20 years when we bought a newer one in 1998. That one was sold to a different family member that still uses it to this very day when we purchased our 3rd cleaner in 2006. We are still using it today. Any reviews that state a Rainbow does not clean are from people who unfortunately do not know how to use it.... period. It cleans and then you remove the dirt outside of your home forever. We recently removed carpets from our main room in the house that had been there since 2007... there was virtually no dirt under the carpet at all. This is unheard of with dust blowing units.

This sweeper is the worst sweeper I have ever purchased. Everything you sweep blows out the back of the power nozzle. You never really get anything swept. I really wish I could send it back and get my money Back. WORST PURCHASE EVER.

This was was the worst buying experience ever. This product is a rip off. If I would of known to cancel within 3 days, I would of. I had paid for over a year and a half, and then paid more for pay off. It's all junk!

This vacuum was the worst investment we have ever made. The warranty is a joke. You pay $4000 and it covers nothing. Our vacuum head doesn't work and they won't replace anything. Please save yourself.

Would give 0 stars. This is the worst vacuum ever. My $100 vacuum works better than this. It gets clogged all the time and I’ve only used it a few times and it doesn’t suck anything now. Seller also lied to me about multiple things.

December, 2021. Soooo. What's my story about the Rainbow? They are right up there with all the top sales statistics...”Beware.” Yes, they want to make the score! They draw you in with the call, “You are the winner of the free mini air cleaner, when can we drop it off to you?" Now the drop-off with the experienced salesperson trying their best to draw you in to make that sale. Promises galore of what this machine can and will do for you. O you take the plunge and grab the bait… Two days later while looking at this $3000.00 purchase on your floor and still haven't even dabbled with you make the decision to return it, then the phone call to tell them and have it picked up. Now the experience with a very nice salesperson at your house comes to an end and the true vulture shows its true colors and behavior.

Never ever buy this product. I regret to buy one. It's super very expensive/overprice, the suction is not that good, very bulky and heavy especially its Power Nozzle, very troublesome in maintenance. Its Rainjet is very easy to break and it's not covered under warranty. Very disappointed. :(

Don’t buy this. It’s overpriced, takes up a lot of room, too many gadgets you’ll never use, bumps the wall, and the movement hurts your back. The grout scrubber doesn’t work. It’s all plastic & not environmentally safe.

Terrible product, the vacuum bangs into everything and doesn’t pick up hair and other things that well like it says. My Shark does a better job. Do not fall for this product, there are a lot better brands out there. They scam you into thinking it’s a great thing but it’s not. Beware of the guy that says he’s a preacher. It increases your electric by a lot, they don’t have reports only what they assume. Be smart people and stay away.

In seeing what a Rainbow SRX Air purifier has done for our home not enough words to explain.

Trying to return it and they won’t let me. I have been calling them for months now and no one would get back to me. Well today I find the head office number and they tell me I can’t return it because it’s over the 10 days. I was not made aware that there is only 10 days to return it and being told I should of read the paper. Well thinking a friend is the one who did the demo they would of told me about it. He filled out the paperwork and made my boyfriend a co-signer when he didn’t want to be and we felt forced into buying it because he wouldn’t leave us alone about it when he said no and made it seem like it would easy to sell the vacuum.

I purchased this vacuum a few months ago. I got sucked into the whole presentation and liked what I saw. Now that I've used it on my floors I am completely dissatisfied. I have to vacuum the hardwood floors 3 times to get everything up. For the price I paid, it should be done on the first pass. I also don't think I should have to troubleshoot and self repair something that I've only used 4-5 times. I have tried repeatedly to return this monstrosity and was told that it's not going to happen. I called the "customer service" number and it's for the manufacturer. They don't help the consumer. Do not buy this product. Their sales people are shady as are their sales tactics.

Rainbow is amazing. The only downfall is the price. It cleans awesome and the filth in the water is shocking.. They do such a great job. If you have children and or animals they are a must. You will never regret buying one. They last forever.

My mom has had this vacuum for 25 years. Every now and then needs a good cleaning but other than that it’s an amazing product. Still does an amazing job cleaning the air in whatever room you vacuum in. It instantly feels fresh and cleansed.