
Rainbow Vacuum Reviews
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About Rainbow Vacuum
Rex Air LLC manufactures the Rainbow Cleaning System which includes high-efficiency vacuum cleaners. The company designs vacuum systems with water filtration, powerful suction and versatile cleaning attachments. Since its inception in 1929, Rex Air LLC has focused on improving indoor air quality and providing multifunctional cleaning solutions for homes.
Visit www.rainbowsystem.com- Durable and long-lasting product
- Improves air quality
- Versatile for various cleaning tasks
- High initial purchase cost
- Heavy and difficult to maneuver
- Customer service issues reported
Rainbow Vacuum Reviews
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Reviewed Sept. 26, 2024
Please do not buy, they lure you into it, promise if you refer you won’t pay $4000, but neglect you immediately after your 10 days expires, they do not attend to your referral as promise, poor customer service and full of disappointment, *DO NOT BUY*. Do not say yes, go for a better and affordable product.
Reviewed Sept. 12, 2024
We got our Rainbow in November of 2022. My husband used to have asthma and terrible allergies. A few months after we got it he was off all of his asthma medicine. We completed the rebate program. The first three demos I did were people over 65 and my rep reminded me of the qualifications after them. I had forgotten about the age limit. At the end, they did their verification process. It came back that in one demo we did the husband was over age and I didn't realize it (this friend didn't look over 65, but I asked him personally and he said he was 67). I replaced it with one within the qualifications and we got our finance loan paid off. We were also given a check for the monthly payments we made minus the interest accrued and taxes.
I was a little frustrated with the qualifications but my husband (who is in business) explained to me that it makes perfect sense from a business perspective. If they're going to pay you back for your machine they want you to take them to people who are most likely to purchase. For those that say it's cumbersome and heavy - sure! It's heavier than stick Dyson and takes a bit more effort to use, but the performance is so much better. My husband dug deep into the rabbit hole of dust mites and what regular vacuums blow out and we will never have a regular vacuum in our home again. We even picked our son's preschool specifically because they use a Rainbow.
Reviewed Sept. 8, 2024
Bought a used rainbow vacuum SE for next to nothing and while it does a good job, it is not as powerful as my new Bissell canister vacuum. The rainbow vacuum was a good choice back in the day before bagless vacuums came out but nowadays a cheap bagless canister vacuum is the better deal. True the rainbow vacuum may last a heck of a lot longer but for what they cost new and for what it costs to refurbish a used one it's not worth the money and not to mention they are a pain to use due to the weight.
Reviewed Sept. 5, 2024
So far I love this unit. We have 6 dogs and a car so animal odor and hair is a biggie. We run the unit all day long on whisper mode except for when we go to the store then we will set the 90 min timer and run it on high. Our house has zero animal odor and smells fresh and clean now. The vacuum is unbelievable when it comes to power, cleaning ability and the 8 in 1. This unit beat my Dyson to hell. People on here crying about the vacuum’s weight are truly grabbing for something to complain about. Get the longer hose. I honestly believe this unit is well worth the money. I’ve never seen a vacuum clean so good and also clean your air inside your home. I also have the mini air purifier in my bedroom. It is absolutely amazing!
Reviewed Sept. 2, 2024
My entire family did the demo with Rainbow! My parents were impressed and signed up for a Demo and the program to schedule others and get yours for free. They advertised via Facebook and got several appointments and then we're told they had to be present at each demo. We have family and friends all over metroplex. We were never told we had to be present so of course they are not upholding their promise. I also bought a Rainbow & my daughter Karla had appointment with me on same day. Our appointments were set up by same rep that conducted my sister and my mom's appointment. They still as of today did not give my daughter her free room air mate room aroma therapy machine. Now they don't respond to out messages.
Reviewed Aug. 19, 2024
I purchased my Rainbow in which I intended to work the 12-2 program where you have 12 demos with 2 machine sales in which the company says they will payoff your machine. Well they got 4 machine sales from my demos but they have faltered with their side on payoff. Darn shame after working so hard! Has this happened to anyone else? Ready to seek legal action!
Reviewed July 22, 2024
And, I feel the clean in my carpets, furniture, blinds, etc. I've been looking through several comments here and the majority of the one star reviews are people who didn't clean their Rainbows and it got stinky, are complaining it's bulky (they couldn't see that before they bought it? Really? I could see what I was getting into). Or, they're complaining they were tricked into buying it. Um, that's on them.
I've had plenty of my friends tell me they don't want it. Own your choices, people. And as for replacement parts, we haven't had to do any of that yet, but we have close friends who have had a Rainbow for a few years who have several children who have broken several parts to it (like the water bowl, for example) and they've had each one replaced without any issues beyond the parts adding up in cost over time. But, we plan on taking good careful care of ours so that doesn't happen. Over all, the small inconveniences and price aside, I still find this product worthy.
Reviewed July 10, 2024
I absolutely hate this vacuum. The concept is good and it cleans pretty well but it is so heavy and cumbersome I dread using it. It constantly gets caught on its cord (which is really long and should be a plus but when you are tangled up in it the length becomes worthless) and I have to pick up this heavy beast to be able to move. I have to do this every few feet. If the goal is a cardio workout rather than a clean home, this vacuum is for you. Oh, it costs about 10x what it should. Not the vacuum's fault but the guy who sold this to us assured me that with my purchase I'd receive all the attachments he demonstrated. Not so. The company would not stand behind what their agent told us. Each attachment is a very expensive additional purchase.
Reviewed July 4, 2024
Rainbow discriminates against people over 65. Even though the spouse is under their bias opinions. I will NEVER buy another product from them since I don't count because of my age. I did their 2 hour demo for nothing. Got a janky rainmaker that makes so much noise I can't use it.
Reviewed June 30, 2024
Overpriced and crappy performance. I fell for the "free gift" and got suckered into a vacuum demo. It all looked great in the demo. But once we bought it and actually used it, it was crap. Unfortunately, I didn't go with my gut and return it after trying it out a few days. The vacuum doesn't clean well, it's super inconvenient to use...hard to maneuver, heavy to take up and down stairs, and having to find a place to dump the water after use is a challenge and leaves a mess. I have to go back later and clean up (not a good idea to dump in sink or tub). Now I'm stuck in a 5 year payment plan for something I'm not using. I had to go back to my previous vacuum, a Filter Queen, which performs much better, and I've had it for years! The sales rep offered to take my FQ to dispose of it; fortunately, I chose to keep it.
Reviewed June 15, 2024
I purchased a $4200 Rainbow Vac on June 11, 2020 at approximately 5 p.m. after spending several hours being "sold to" by the sales guy. Honestly, I really like my vac. It picks up very well. It is a bit hard to maneuver because the canister is large and bulky, but the cleaning aspect is what I am satisfied with. HOWEVER, Rainbow Vac Company has pathetic customer service. Why? Well, even though I never really received any paperwork that stated the warranty on this vac, I just expected that for the price, as I stated $4200, this vac would last a long, long time. And it has. Until recently when, as I was vacuuming with it, the hose handle snapped. Why? I don't really know. I am 70 yrs. old and don't have that much strength in my arms and hands, but I was quite surprised when all of a sudden, the little clip broke off and the handle began separating along the seam into two pieces.
I tried calling the retailer where I purchased. Phone was not answered or I got busy signal. So, I called the corporate office number shown on my receipt. I told them what happened. I was told my warranty was expired and that I would have to buy another handle out of pocket. Now here's the problem. I called on June 11, 2024 at about 11:00 a.m. So, technically my warranty didn't expire until June 11, 2024 at 5:00 p.m. I explained this to a woman who wasn't going to hear it. She told me I was out of luck. She wasn't even the slightest apologetic. I eventually got back in touch with the retailer who sold me the vac and was told that "since I had called corporate, there was nothing they could do for me". What does that mean? I told them that was not the last they would hear from me. Thus I am spreading the word all over the web about this matter. Totally unfair.
Reviewed June 11, 2024
I was very thankful to Ms. **, came to my house and do Demo. The Rainbow Cleaning System is excellent, I was so impressed, Rainbow it will provide certified air cleaning to your home environment. And give smell fantastic when you add the fragrance, get pet air out. Also, Rainbow is a proven air cleaner designed to reduce air pollutants that contribute to poor indoor air quality. I will recommend The Rainbow Cleaning System to everyone because it will give you a good benefit.
Reviewed June 10, 2024
The vacuum looked amazing with all the dirty water it was making until I realized that the canister on my Centavac would look the same if there was water in it! The vacuum was very bulky and hard to manage especially on the stairs. The free gift was useless! It has run for days and only puts a minuscule amount of water into the room and is very noisy. Don’t waste your money!
Reviewed June 6, 2024
I just purchased a Rainbow SRX. The demo moved a little fast for me, but I was OK with it because I was doing the demo to help support a friend. I signing to get one of the machines and then had buyer's remorse and wanted to return it. I didn’t realize there was $150 restocking fee. I would not have taken a device the first day but they claimed that it was a $500 discount so I guess for me ended up paying $150 for the free gift that’s not free if you return the unit. I like the product, but I don’t love the price. I’m an empty nester so it’s not really for me, but if I had pets, kids or a lot of carpet I might invest in it.
Reviewed May 24, 2024
Ashley came out and was amazing!! She explained everything about how all the tools worked and what health benefits it gives to my family. Will definitely be buying in the future. In the process of buying a house and not able to get at this time.
Reviewed May 22, 2024
Do not take it. Sophia will forced me to take the machine, she promised all to help find 14 people that never happen, the perks and benefits I did get. They charge you $1 interest everyday with communicating. Please call the lendcare to get more information before taking the vacuum. Ripoff Ripoff!!! Wish I can give zero review.
Reviewed May 22, 2024
My mother bought a vacuum. During a presentation they severely disfigured a new carpet and did not follow up with us. My mom took them to another house to present, they said they couldn’t present because the “man” of the house was not present. They’ve had terrible communication and not cooperating at all. Extremely rude when taken to another presentation.
Reviewed May 10, 2024
Did the promo sales and got the unit for $350 more than what it’s worth actually. Not free at all. I would stay far away from these bulky, hard to maneuver vacuums. They lie to you and say they’re easy but they’re not. Too many parts to keep up with and you’d be better off getting a shop vac.
Reviewed May 7, 2024
I bought a Rainbow. Really excited about it. My husband and I felt a little pressured. It was sold well as if it's easy but the qualifications of two home income, no apartment was too stressful and finding 12 at that. I am pregnant and immediately got stressed so I wanted to return. I also didn't like the I had to drag a humidifier behind the vacuum. I returned my vacuum and it was no big deal until they lost my vacuum they take for 800 dollars off which is 319.00 dollars I paid out of my pocket. They gave me another vacuum that they “cleaned and sanitized from another person that smells just like a dog.”
When I told them I'd rather just be credited for my vacuum I had they told me “I'm not trying to be rude but if you look at the receipt you will be given the vacuum of the same value or more.” I was originally told it was a promo vacuum which clearly was a lie. I am disgusted they would give me someone else’s vacuum from their home sanitized or not. I am very frustrated. I also had to wait a whole week with no vacuum. Then when we got it the bottom piece wasn't on so it did not work. Ghetto as hell.
Reviewed May 4, 2024
My husband and I decided to get a Rainbow because one it is certified and I’m a nurse and two because our vacuum was gross! It has been amazing! My daughter and husband don’t get bloody noses anymore, nor do they wake up with gunk in their noses. I use my rainbows everyday and have a Rainmate in every room of the house! We also got the rain life which is the water purifier which we also won for free by doing demos! The best thing we c Got all this for free just by showing friends and family! We love ours and will never go back!!
Reviewed May 3, 2024
Too big and bulky to pull around the house. It's very awkward. Cleaning the water tub also difficult, hard to get inside the tub to clean and rinse. Return policy really sucks, 2 weeks in wanted to return and was told I would lose $1000 deposit. Don't recommend!!
Reviewed April 20, 2024
It's too heavy, hard to store, nasty to clean and way too expensive. It has no more power than a Walmart vacuum but cost 15x more. I would rather buy 15 vacuums and have them light and convenient and would actually be use unlike this junk.
Reviewed April 10, 2024
I purchased the Rainbow rose and was told it could vacuum the smaller carpets also. It doesn't work so good on them and catches and tips when I go over them. I feel like it is too clumsy and hard to maneuver. I wish I wouldn't have bought it
Reviewed April 9, 2024
Sharon, Port Coquitlam, BC. I have had my Rainbow for 7 years now. I can’t imagine my life without it. We have 5 furry pets and used to have to vacuum daily. Now we can go almost a week between vacuums because it’s actually picking everything up. Not to mention it makes my couch look brand new everytime it’s vacuumed because it’s getting all the fur off. It cleans 24 hours as an air purifier and my son is off a puffer because of this. It’s a lifesaver during fire season. We have unclogged drains and cleaned up flooded basements with the machine.
We did the ridealong program and got all our money back for the machine as did other people we know. I truly don’t understand the haters that can’t follow simple rules for a contest. I can’t imagine my life without the rainbow in it and will never turn another vacuum on in my house to blast gross out the back and pretend to clean. No thank you. It’s an investment that I would recommend any family make for their home so you can stop wasting money on tools that don’t work.
Reviewed April 2, 2024
I cannot express how much I dislike this vacuum. It is heavy, hard to set up, hard to store and a real pain to clean out after each use. I would love to get rid of it but unfortunately owe way too much money on it. Worst purchase ever.
Reviewed Feb. 29, 2024
This company is one of the worst I have ever dealt with. They will tell you exactly what you want to hear just to get a sale. Dealing with United Consumer (which is the finance company) is a joke. 90% of the people I’ve talked to who have went through the program and bought the rainbow have all had issues with paying their payment even though it’s suppose to be automatically taken out. It never get taken out and when you call to try and pay it, there is an excuse every time. I was told at my demo before I bought the rainbow that I got 3 months without a payment and 12 months interest free. Come to find out, they are trying to add on $1,400 in interest because they only gave me 6 months interest free instead without my knowledge. Horrible company!!!!

Reviewed Feb. 23, 2024
This is the most overpriced vacuum on the market. There are many other similar vacuums at a fraction of the cost. Don't make the same mistake I did. Do your research and you can find a similar vacuum for less than a third of what Rainbow sells their vacuum for. Rainbow's quality is not what they used to be.
Reviewed Jan. 22, 2024
I had a representative to come to my house to show product. Nice machine and vacuum. They are fast talkers and make everything looks great. But the end result are so high it's unbelievable. Actually the machine is not worth that kind of money. Just make wise decision when purchasing don't be like me excited and now disappointed of the price.
Reviewed Jan. 12, 2024
My husband and I were in the market for an air purifier. We came across Rainbow by coincidence (not referred by anyone), and called our nearest office to set up a demo. The demo was great, we absolutely loved the machine but it's obviously pricey. We ended up going for it and bought it. I will add, immediately after the sales person left my house I went online to read reviews. I was really thrown with all the negative reviews, I started getting cold feet and questioning if we should return it. My husband said to me... You saw what it does. Do YOU like it? If you see the value, it doesn't matter what other people say.
We decided to keep it. I decided that I was invested now and I would at the very least try to complete the program. I went into it with the mindset that if I earned my money back it would be a great bonus but if not I would have to be ok with that too. I was worried that even if I brought them to 14 qualified households, who would spend this kind of money?
In the end, I did in fact complete the program. Very easily. I completed my first 7 demos in the first 45 days and then stretched the other 7 over the rest of the 6 months. EVERYONE LOVED IT. Everyone had fun. 6/14 from my program kept a Rainbow. There was no pressure to buy it. Some did the program themselves, others just loved it and didn't care to do the program, and some just did me a favour by allowing me to book a demo knowing they weren't in the market to make this kind of purchase. I earned my money back and to be honest, attending all of those demos gave me so much more knowledge on using the Rainbow and such a greater appreciation for it and to have it in my home (after seeing everyone dust filled homes LOL).
The whole time, I was SO worried about the program and my referrals being unfairly disqualified and also worried about completing the program and not getting paid based on reviews from website like these. This was not the case at all. My program was smooth and straightforward. I brought them to 14 qualified households. Everyone got a free rainmate for their time. I got 14 Rainbow credits (1 per demo) which I redeemed for the cookware and the water system. Once my program was complete, there was a 10 day "verification process." I was told that if any demos didn't qualify (was not the case, mine all qualified) I would be able to replace them. I think it's a fair ask. Once the 10 days were up, I was notified of an upcoming open house. I attended the open house and picked up my cheque.
Easiest $4k I've ever made. Visited a bunch of friends' and family's homes, had some coffee and snacks and watched someone else clean. The program is doable, just follow the rules and you won't have any issues. Hope this helps anyone who is hesitant/worried after reading these reviews because I sure was. You can do it! (FYI I'm located in Ontario, Canada. Completed my program December 2023)
Reviewed Dec. 29, 2023
The demonstration was ok. But after a few months the Rainbow cleaned no better than any other vacuum that you can buy at Walmart. Extremely overpriced. Please don't make the mistake I made being locked into a long term contract with PCI on a vacuum that is way overpriced.
Rainbow Vacuum Company Information
- Company Name:
- Rainbow Vacuum
- Year Founded:
- 1936
- Address:
- 50 West Big Beaver, Suite 350
- City:
- Troy
- State/Province:
- MI
- Postal Code:
- 48084
- Country:
- United States
- Website:
- www.rainbowsystem.com