
Rainbow Vacuum Reviews
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About Rainbow Vacuum
Rex Air LLC manufactures the Rainbow Cleaning System which includes high-efficiency vacuum cleaners. The company designs vacuum systems with water filtration, powerful suction and versatile cleaning attachments. Since its inception in 1929, Rex Air LLC has focused on improving indoor air quality and providing multifunctional cleaning solutions for homes.
- Durable and long-lasting product
- Improves air quality
- Versatile for various cleaning tasks
- High initial purchase cost
- Heavy and difficult to maneuver
- Customer service issues reported
Rainbow Vacuum Reviews
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Reviewed April 19, 2025
Basically it’s a scam. A friend ask me to demo at my house and they will give me free gift. After the demo I declined that I can't afford and no budget for it. The reps offered me a payment option to start it after 6 months and made me sign the documents quickly. Considering the price I thought of my finances and I can't afford it. After 4 days I called the rep that I am cancelling my purchase. I am asked to pay 250$, I was shocked? So people please beware! They lure you for the free but you have to pay. It’s unbelievable, it’s a scam!
Reviewed April 7, 2025
Do yourself a favor and grab you a Rainbow...It will be one of the best decisions that you will ever make..A lot of people think that it's expensive but it pays for itself especially if you struggle with allergies..I also absolutely love my RainMate. I can't sleep without it...Also Angelique is a rockstar and does a great job explaining how the Rainbow works!!
Reviewed April 1, 2025
I am very pleased with our Rainbow purchase, my home seems to smell better, the air quality seems to be better and the allergies for my children are much better. I am happy with our purchase of our new accessories as well.
Reviewed March 25, 2025
Peter the sales rep for this company promised a purifier which never came. Which I asked for multiple times. Pressured my 80-year-old grandma to purchase the most expensive machine they have. Deceiving by not telling get she had three days to return this if she did not like it. Peter called all of my referrals I gave him and even got my grandmother's sale why did I not receive a commission?? That’s a 3000$ purchase? And I gave her number to your company in which you got paid. A lot of false promises from this company and super expensive for no reason, you can buy a knockoff for $500.
Reviewed Jan. 13, 2025
Worst decision ever. 1 it's too heavy, 2 hard to clean and when you run it it stinks, and 3 they lure you in like you will use it all the time. Ours sits in the corner most the time. We use a cheap vacuum more than that one. For 4000 or whatever the agreement was it should be something we use a lot. Don't waste your money. Just buy a cheaper one from somewhere else.
Reviewed Dec. 28, 2024
This is the worst purchase I have ever made. The rainbow representative are so deceptive and will lure you into accepting the machine. Buying a big item of $4000 with only 10 days to return when you have not even gotten chance to utilize the equipment to see the satisfaction. The representative stopped responding to call after purchase. Representative promised all kind of incentives for you to make the purchase which was never fulfill. They will sign you up with a lender without your knowledge or consent who is interested in you paying double amount of the cost of equipment if you are not careful. They will slam you with heavy interest rate.
Reviewed Dec. 11, 2024
As someone who hates clutter, this machine replaces so many machines and frankly does a better job. It is a hefty upfront cost, but is an investment that pays for itself over time. At Rainbow they say, wet dirt can't fly and the SRX certainly blows the competition out of the water.
Reviewed Nov. 24, 2024
We bought the Rainbow cleaning system and love it. Wayne was so thorough with his demonstration that we had to have the machine. This system has helped with the dog and cat hair, dust and allergies. We run it on low all the time. House feels and smells pet free. I recommend contacting Wayne.
Reviewed Nov. 6, 2024
Their rep are liars and they will lure you in taking the machine, telling you it free, just invite people and make you sign to a loan without your consent, and they will go ahead take loan on your behalf without your consent, even when you refer someone they will stop picking their calls so the 10 days return time will pass, their rep Eva ** is the worst person have ever seen in my life, please don’t ever allow them in your home, they are bad luck.
Reviewed Oct. 9, 2024
They lie to sell their products. They told us we can get it written off on our health insurance. It got denied and they're trying to send us to collections. I've had better customer service from cable companies. If they send a rep to your home to sell you something do yourself a favor and DO NOT BUY FROM THEM! They will lie to you.
Reviewed Sept. 26, 2024
Please do not buy, they lure you into it, promise if you refer you won’t pay $4000, but neglect you immediately after your 10 days expires, they do not attend to your referral as promise, poor customer service and full of disappointment, *DO NOT BUY*. Do not say yes, go for a better and affordable product.
Reviewed Sept. 8, 2024
Bought a used rainbow vacuum SE for next to nothing and while it does a good job, it is not as powerful as my new Bissell canister vacuum. The rainbow vacuum was a good choice back in the day before bagless vacuums came out but nowadays a cheap bagless canister vacuum is the better deal. True the rainbow vacuum may last a heck of a lot longer but for what they cost new and for what it costs to refurbish a used one it's not worth the money and not to mention they are a pain to use due to the weight.
Reviewed Sept. 2, 2024
My entire family did the demo with Rainbow! My parents were impressed and signed up for a Demo and the program to schedule others and get yours for free. They advertised via Facebook and got several appointments and then we're told they had to be present at each demo. We have family and friends all over metroplex. We were never told we had to be present so of course they are not upholding their promise. I also bought a Rainbow & my daughter Karla had appointment with me on same day. Our appointments were set up by same rep that conducted my sister and my mom's appointment. They still as of today did not give my daughter her free room air mate room aroma therapy machine. Now they don't respond to out messages.
Reviewed Aug. 19, 2024
I purchased my Rainbow in which I intended to work the 12-2 program where you have 12 demos with 2 machine sales in which the company says they will payoff your machine. Well they got 4 machine sales from my demos but they have faltered with their side on payoff. Darn shame after working so hard! Has this happened to anyone else? Ready to seek legal action!
Reviewed July 10, 2024
I absolutely hate this vacuum. The concept is good and it cleans pretty well but it is so heavy and cumbersome I dread using it. It constantly gets caught on its cord (which is really long and should be a plus but when you are tangled up in it the length becomes worthless) and I have to pick up this heavy beast to be able to move. I have to do this every few feet. If the goal is a cardio workout rather than a clean home, this vacuum is for you. Oh, it costs about 10x what it should. Not the vacuum's fault but the guy who sold this to us assured me that with my purchase I'd receive all the attachments he demonstrated. Not so. The company would not stand behind what their agent told us. Each attachment is a very expensive additional purchase.
Reviewed July 4, 2024
Rainbow discriminates against people over 65. Even though the spouse is under their bias opinions. I will NEVER buy another product from them since I don't count because of my age. I did their 2 hour demo for nothing. Got a janky rainmaker that makes so much noise I can't use it.
Reviewed June 30, 2024
Overpriced and crappy performance. I fell for the "free gift" and got suckered into a vacuum demo. It all looked great in the demo. But once we bought it and actually used it, it was crap. Unfortunately, I didn't go with my gut and return it after trying it out a few days. The vacuum doesn't clean well, it's super inconvenient to use...hard to maneuver, heavy to take up and down stairs, and having to find a place to dump the water after use is a challenge and leaves a mess. I have to go back later and clean up (not a good idea to dump in sink or tub). Now I'm stuck in a 5 year payment plan for something I'm not using. I had to go back to my previous vacuum, a Filter Queen, which performs much better, and I've had it for years! The sales rep offered to take my FQ to dispose of it; fortunately, I chose to keep it.
Reviewed June 15, 2024
I purchased a $4200 Rainbow Vac on June 11, 2020 at approximately 5 p.m. after spending several hours being "sold to" by the sales guy. Honestly, I really like my vac. It picks up very well. It is a bit hard to maneuver because the canister is large and bulky, but the cleaning aspect is what I am satisfied with. HOWEVER, Rainbow Vac Company has pathetic customer service. Why? Well, even though I never really received any paperwork that stated the warranty on this vac, I just expected that for the price, as I stated $4200, this vac would last a long, long time. And it has. Until recently when, as I was vacuuming with it, the hose handle snapped. Why? I don't really know. I am 70 yrs. old and don't have that much strength in my arms and hands, but I was quite surprised when all of a sudden, the little clip broke off and the handle began separating along the seam into two pieces.
I tried calling the retailer where I purchased. Phone was not answered or I got busy signal. So, I called the corporate office number shown on my receipt. I told them what happened. I was told my warranty was expired and that I would have to buy another handle out of pocket. Now here's the problem. I called on June 11, 2024 at about 11:00 a.m. So, technically my warranty didn't expire until June 11, 2024 at 5:00 p.m. I explained this to a woman who wasn't going to hear it. She told me I was out of luck. She wasn't even the slightest apologetic. I eventually got back in touch with the retailer who sold me the vac and was told that "since I had called corporate, there was nothing they could do for me". What does that mean? I told them that was not the last they would hear from me. Thus I am spreading the word all over the web about this matter. Totally unfair.
Reviewed June 11, 2024
I was very thankful to Ms. **, came to my house and do Demo. The Rainbow Cleaning System is excellent, I was so impressed, Rainbow it will provide certified air cleaning to your home environment. And give smell fantastic when you add the fragrance, get pet air out. Also, Rainbow is a proven air cleaner designed to reduce air pollutants that contribute to poor indoor air quality. I will recommend The Rainbow Cleaning System to everyone because it will give you a good benefit.
Reviewed June 10, 2024
The vacuum looked amazing with all the dirty water it was making until I realized that the canister on my Centavac would look the same if there was water in it! The vacuum was very bulky and hard to manage especially on the stairs. The free gift was useless! It has run for days and only puts a minuscule amount of water into the room and is very noisy. Don’t waste your money!
Reviewed June 6, 2024
I just purchased a Rainbow SRX. The demo moved a little fast for me, but I was OK with it because I was doing the demo to help support a friend. I signing to get one of the machines and then had buyer's remorse and wanted to return it. I didn’t realize there was $150 restocking fee. I would not have taken a device the first day but they claimed that it was a $500 discount so I guess for me ended up paying $150 for the free gift that’s not free if you return the unit. I like the product, but I don’t love the price. I’m an empty nester so it’s not really for me, but if I had pets, kids or a lot of carpet I might invest in it.
Reviewed May 24, 2024
Ashley came out and was amazing!! She explained everything about how all the tools worked and what health benefits it gives to my family. Will definitely be buying in the future. In the process of buying a house and not able to get at this time.
Reviewed May 22, 2024
Do not take it. Sophia will forced me to take the machine, she promised all to help find 14 people that never happen, the perks and benefits I did get. They charge you $1 interest everyday with communicating. Please call the lendcare to get more information before taking the vacuum. Ripoff Ripoff!!! Wish I can give zero review.
Reviewed May 22, 2024
My mother bought a vacuum. During a presentation they severely disfigured a new carpet and did not follow up with us. My mom took them to another house to present, they said they couldn’t present because the “man” of the house was not present. They’ve had terrible communication and not cooperating at all. Extremely rude when taken to another presentation.
Reviewed May 10, 2024
Did the promo sales and got the unit for $350 more than what it’s worth actually. Not free at all. I would stay far away from these bulky, hard to maneuver vacuums. They lie to you and say they’re easy but they’re not. Too many parts to keep up with and you’d be better off getting a shop vac.
Reviewed May 7, 2024
I bought a Rainbow. Really excited about it. My husband and I felt a little pressured. It was sold well as if it's easy but the qualifications of two home income, no apartment was too stressful and finding 12 at that. I am pregnant and immediately got stressed so I wanted to return. I also didn't like the I had to drag a humidifier behind the vacuum. I returned my vacuum and it was no big deal until they lost my vacuum they take for 800 dollars off which is 319.00 dollars I paid out of my pocket. They gave me another vacuum that they “cleaned and sanitized from another person that smells just like a dog.”
When I told them I'd rather just be credited for my vacuum I had they told me “I'm not trying to be rude but if you look at the receipt you will be given the vacuum of the same value or more.” I was originally told it was a promo vacuum which clearly was a lie. I am disgusted they would give me someone else’s vacuum from their home sanitized or not. I am very frustrated. I also had to wait a whole week with no vacuum. Then when we got it the bottom piece wasn't on so it did not work. Ghetto as hell.
Reviewed May 4, 2024
My husband and I decided to get a Rainbow because one it is certified and I’m a nurse and two because our vacuum was gross! It has been amazing! My daughter and husband don’t get bloody noses anymore, nor do they wake up with gunk in their noses. I use my rainbows everyday and have a Rainmate in every room of the house! We also got the rain life which is the water purifier which we also won for free by doing demos! The best thing we c Got all this for free just by showing friends and family! We love ours and will never go back!!
Reviewed May 3, 2024
Too big and bulky to pull around the house. It's very awkward. Cleaning the water tub also difficult, hard to get inside the tub to clean and rinse. Return policy really sucks, 2 weeks in wanted to return and was told I would lose $1000 deposit. Don't recommend!!
Reviewed April 20, 2024
It's too heavy, hard to store, nasty to clean and way too expensive. It has no more power than a Walmart vacuum but cost 15x more. I would rather buy 15 vacuums and have them light and convenient and would actually be use unlike this junk.
Reviewed April 10, 2024
I purchased the Rainbow rose and was told it could vacuum the smaller carpets also. It doesn't work so good on them and catches and tips when I go over them. I feel like it is too clumsy and hard to maneuver. I wish I wouldn't have bought it
Rainbow Vacuum Company Information
- Company Name:
- Rainbow Vacuum
- Year Founded:
- 1936
- Address:
- 50 West Big Beaver, Suite 350
- City:
- Troy
- State/Province:
- MI
- Postal Code:
- 48084
- Country:
- United States
- Website:
- rainbowsystem.com