
Rainbow Vacuum Reviews
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About Rainbow Vacuum
Rex Air LLC manufactures the Rainbow Cleaning System which includes high-efficiency vacuum cleaners. The company designs vacuum systems with water filtration, powerful suction and versatile cleaning attachments. Since its inception in 1929, Rex Air LLC has focused on improving indoor air quality and providing multifunctional cleaning solutions for homes.
Visit www.rainbowsystem.com- Durable and long-lasting product
- Improves air quality
- Versatile for various cleaning tasks
- High initial purchase cost
- Heavy and difficult to maneuver
- Customer service issues reported
Rainbow Vacuum Reviews
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Reviewed Oct. 4, 2018
I had someone come to my house and demonstrate a Rainbow Vacuum air purifier. I thought it was a great product. After having a product for a couple of months I realized this product does not do what it says it is supposed to do. I clean it like I'm supposed to and I'm very unsatisfied with it. I run it 24/7. My return vent and I can't smell any of the fragrances throughout my house. I can't tell any difference in the air quality in my house. And their customer service is terrible. I had a guy call me back and tell me there's nothing they can do. He was sorry that I wasted his time. I will never purchase from Rainbow again and I hope you don't either. And one thing they don't tell you is that you have to take it apart and clean out all the gunk that gets built up in there.
Reviewed Sept. 21, 2018
I had a salesperson knock on my door and tell me that I can have one room cleaned free of charge if I just allow them to do a demonstration. An hour and half later I still did not have a cleaned room and I had to threaten to call the cops to get her out of my house! She sat on my floor and kept pushing this $2500 vacuum on me and each time I explained I not only wouldn't spend that kind of money but I also don't have it, she would drop the price and spend 20 more minutes trying to convince me that I had to have it! Her last ditch effort was when she told me she needed to sell one more in order to win this trip to the Caribbean and how she and her husband never got a Honeymoon and she was going to do me a favor and finance it for me and my monthly payments would only be around $60 a month and only for 5 years!
I kept asking her to please clean my carpet in the living room and leave her card and I would consider it. She insisted she COULDN'T LEAVE UNTIL I BOUGHT THE MACHINE because SHE WAS PROTECTING ME against someone else selling it to me for full price at $2500 and she jumped through hoops TO DO ME A FAVOR by getting all these discounts and because she just wanted to win the vacation. She wasn't going to get commission on it! After almost 2 hours of this I finally had to be mean, which is outside my comfort zone and literally pick her stuff up and put it outside because she wouldn't leave. When she just stood there, I told her I was calling the cops. Not only is this one of the most stressful situations but it was also very scary!
Reviewed Sept. 18, 2018
BAD EXPERIENCE/NOT HAPPY WITH PRODUCT: Does anyone know what will show on your credit report if you have not made the first payment on the vacuum, and were not able to complete the "knock it out" program to get it for free?? I cannot get an answer at the Rainbow Store here...and no reps will help me.
Reviewed Sept. 7, 2018
I love the vacuum cleaner and one of my favorite things is the trade in value it holds. When I looked for a new one just to upgrade the machine they gave me 800.00 credit towards the new one and I got the shampooer free and a clean air machine. I thought that was a great deal. I use my Rainbow for everything, sucking cold ashes out of my wood stove, blowing leaves off the deck. I clean my cars with it. It's like my shop vac without all the filters to clean and I like that it is American made too.
Reviewed Sept. 4, 2018
Just got my Rainbow yesterday... I'm loving it!! Been cleaning all day with it today and already smell the difference in my home. I have an English bulldog and three teenagers but you'd never know it now. My son and I both have allergies and asthma and this is already helping just by using the free RainMate that we got at night. Plus I got one for my son's room.
Reviewed Aug. 24, 2018
We actually love our Rainbow. We have told many people around us about it and regardless of them willing to do a show, suggested they check it out on their own. Unfortunately, I will no longer be advocating for this company. When we agreed to do the showing for a friend and got our own Rainbow, we were told, like everyone else, we had to do 12 showings and two people had to keep the Rainbow. We were also told that the reimbursement check would be available to us 8 weeks after completing the program. We are currently at week 10 and no one has communicated to us about the completion of the program or the reimbursement for the product. I finally reached out via email and after several days received an email saying they outsource the approvals and have no way to know where they are in the process.
I then call my local Rainbow office and speak to a rep who attempted to be helpful, but really just shared the same information, "I can't help you because I just don't know..." I explained to the rep that while I understood they outsourced the approvals, the commitment came from Rainbow to get us the reimbursement. She reiterated that there was nothing she could do. I have now found myself with no recourse or resource for help. With each month that passes and each payment I make to the finance company, the interest at 27% is costing me even though they sell it to you explaining it will "pay for itself" when you complete the demos. I would be cautious if you choose to participate in the program. There are A LOT of requirements they don't explain clearly and expect that you will overlook at the time of purchase. I have gone from a Rainbow advocate to cautioning everyone who gets involved with this company.
SIDE NOTE: They also told me that only two of my three sales counted because one of them was not financed at 100%. I asked the rep how I could have possibly known that and she explained that they cannot share that information with the referring party. I said, "But had I only sold two, I could have done a 13th or 14th showing to try to get another sale, but I was under the impression that the sale counted, since they were told the financing went through and they could keep their new Rainbow. I asked AGAIN, "How could I have known that it wasn't financed at 100%?" She said, "You would have had to ask your friend that." Again, I would be VERY cautious about doing business with this company. They have defined methods/wording for avoiding the realities of the program and they mislead those who are interested by making it seem much easier and clearer than it actually is.
Reviewed Aug. 17, 2018
The Rainbow is great really. However, we entered the program and sold like 7 out of the 12 demos we did. 7! Unfortunately, the fine print stated we HAD to have only 4 renters for the demos. The rest had to be homeowners. So, even with our 7 sold. We didnt not qualify for completing the program. They waited 2 months, until yesterday, to tell us this info. Now, we have 1 week to find 1 more demo, who fits their demographics. Even if they buy the vacuum it won't count towards our program unless they fit into the specifications.
This is so misleading in many ways. We did do a 13th show literally last night. Hoping to finish the 12th qualifying show. Today we get an email from the Rainbow company stating the county records are not updated. And because the homeowner recently purchased the home in June it does not reflect their name, it just says it was sold but not to whom.
I had no plans to ask all my friends whether they own their home and show proof. If I would have know this I would have opted out. They are worse than pushy salesman 'cause at least you dont get ripped in and do all the hard work taking them to all your friends' houses and in the end having to foot the bill for a very expensive vacuum.
Reviewed July 9, 2018
I recently won a RainMate in a drawing and the salesman called to tell me I won and he wanted to bring the unit to my house. He ended up bringing a Rainbow vacuum and asked to demonstrate it for me. He and the girl were super nice! I went ahead and sat through the demonstration and it seemed like a really nice unit. 3 hours later I decided to go ahead and purchase it. I put a $100 down and financed the rest at about $2800. That was on a Thursday night.
I used it Friday and really liked it but I was having 2nd thoughts about this big purchase. We don't even have a house right now. I am living in an RV. For that reason and a few others I decided to call him back on Monday, after reading the return policy which gives you 3 business days to return the product and get your refund. He said no problem and I ended up bringing him the paperwork and the vacuum and all the accessories, he happily gave me my $100 deposit back and I signed the tract to cancel the deal. No muss, no fuss. The salesman Jerrad was very polite and didn't ask any questions. What great customer service! I told him we would be contacting him again as soon as our house was built.
Reviewed July 6, 2018
I first owned a D2 model, which worked well, however the humid air went up through the motor and after 10 years we chose to replace it with the D3, which was the first to have the air exhaust outside the motor. My first wife introduced me to the Rainbow, I was skeptical, but was pleased with the performance. I started selling Rainbows. When my first wife died and someone else had to have her vacuum I didn't have the money to replace it so I used the best I could afford.
After marrying my current wife I bought a Rainbow, and she was very skeptical. When my stepson from my first wife called me to find out how he had asthma all his life and never had a serious attack I advised him of the Rainbow we used. He remembered using it and hated the water. He then went out and bought one. The cost. I have had one Rainbow for 22 years now and have done a total of $250 service and replacement, even a total rebuild because it was left on dirty water for over a month.
My youngest son was persuaded by a Kirby salesman that the Kirby is better. He bought one, and three Sharks and a couple of off brands. Total cost over the years does not compare to replacing vacuums, bags, etc. Not to mention the tools that clean every nook and cranny of the house. We live next to Three farms, a 2200 square foot house with 1 cat and 2 dogs that shed and we dust every two weeks, vacuum weekly.
We had our granddaughter clean our house and she used her Shark. We had to dust w/in 2 hours after she left. Sharks are an excellent vacuum. Multi-floor homes make it hard to handle (My 1st wife and I had a four floor home, we only vacuumed each floor once a month, remember the son that had asthma?), and it does require maintenance of cleaning separator (we didn't do it every time) and taking all of the ** in our house to the trash and flushing the micro stuff down the drain. Our house always has a good clean smell, and especially after vacuuming. It smell like it just rained inside. Not for everyone, but OCD's should love it over time.
Reviewed July 2, 2018
First, we agree to do this show, ok whatever. The sales girl had pretty much just began, and is going through an obviously "rehearsed" description, and experiences. After the show, we agreed to buy it, doing the other shows to pay it off. I have Asthma, my kids have allergies, so I thought, "If this helps everyone, then awesome". Before I signed the contract, I asked several questions. One was, "what if we can't get enough people to do the shows?". Also, "what if the two people don't buy it?". We were told that if we meet half of the program, they would help and give us the first part of the money, and we would have to pay the balance.
Secondly, they said, "Don't worry about selling the two required. That's OUR job. ALL you have to do is get the shows". So, we've met the first half part, can't get enough people to agree to do the shows, which was a spoken concern at the beginning. I've emailed the customer service people, and the guy literally had no answer for me, other than, "the contract says...", And adds, "nothing 'special' was written in the contract about the first half being paid".
Also, they state that they will 'extend' the program, but we will need to add one more show. I've asked several times, how I'm going to do MORE shows, if no one else will agree to do the ones to meet the original 'contract'? I've gotten ugly at this point, because they treat you like you are lying to them, and are cheating them. I've explained that I am in no way asking for it to be paid off, just to get the part that we were told we would, and worked for.
They won't even email me back now, I'm assuming because I continue to insist on a common sense answer. I've spoke to several other people, who were also told that they would get the first half of the money if they completed that part. Also, one friend completed all 12 shows, no one bought one, so they won't give her the money, because they didn't get any sells. Even though they tell you that it's "their job" to make the sell.
I would NEVER do business with these crooks ever again. When I advised that we couldn't get anyone else to do the shows, they stated we needed to offer another vacation, and gave me a spiel on what to say to get them to do the show. I advised that we have offered vacations and even to buy food for them, but we still get a "no", and I told them that I would not continue to harass friends/family over this. They made it seem like it was ridiculous and I was lying that I considered that harassment.
We were so excited to get this, and now I wish we wouldn't have even agreed to do the show. Please consider your purchase heavily if you decide to get this, and be prepared to pay for it all. This is one of the worst companies I've ever dealt with. The people on this giving it 5 stars, sounds like they work for the company. Some of them state the exact same thing that we were told in our show. Worst financial/time decision ever.
Reviewed June 21, 2018
Many here are confusing the three different aspects to a Rainbow vacuum. The Rainbow Vacuum Itself - A wonderfully engineered, powerful, easy-to-use vacuum cleaner that is better than 90% of other vacuums at cleaning the air it sucks in before it blows it back into your room. The vacuum, however, is not for everyone. It requires basic maintenance EVERY TIME you use it, which, many people will not take the time to do. If it is maintained and care for properly, it will provide many, many years of excellent service. Is it worth $3,000? No way. Buy one on eBay, Craigslist, or FB Marketplace, take it to a shop and have them service it, and you've paid half the price for a tremendous machine, avoiding the rigmarole of an in-house salesman.
Rexair - the manufacturer. Rexair sells only by door-to-door sales and has been for many decades. This is an antiquated, poor business choice in the internet age. Direct sales needs to go the way of the dinosaur. But, Rexair, as a company, is an American company that builds American machines. And they stand by their well-made equipment, as they have for nearly 100 years. They are not to be confused with number 3.
The Individual Distributors. These companies are who Rexair sells their machines to be sold door to door. And, unfortunately, this is where so many here have issue. Yes, there are some distributor companies who are legit, who focus on their customers, and have great reputations. Unfortunately, there are others. Others who will stop at literally nothing to con, scam, pressure, and manipulate you into paying a ridiculous price for an otherwise good product. These individual distributors are the ones who give Rexair and the Rainbow Vacuum a bad name. Would I recommend a Rainbow vacuum to a friend? Absolutely. I love my Rainbow and love using it. Would I let a salesman in my home in 2018? No way.
Reviewed June 18, 2018
Long story short my husband and I did a home showing of the rainbow vacuum in 2016. We liked the vacuum and told them the payments was too high and the price we were told they would reduce the price and payment and give us two months free. After a few days of using it we figured it was too heavy to take up and down stairs and called them to get it. Landmark refuses to stop asking for payments for the vacuum and has damaged or credit.
Reviewed June 18, 2018
I’ve had my Rainbow machine nine years and it is the best unit out there. The representative had me vacuum my carpet with my Oreck vacuum which I had high confidence and used weekly. Then, she used the Rainbow and I was embarrassed to see the dirt, hair and grime that was in the water, and the odor was horrible. I purchased the Rainbow and it has kept my off-white carpet clean, and extended the life of my carpet. The naysayers are all wrong about this product and hopefully will catch up with the truth about the Rainbow.
Reviewed June 17, 2018
Well, I thought the Rainbow was going to be a good idea. Seems good with lots of great things to offer for my declining health. Only to discover that this has many downfalls. Vacuuming is almost impossible with vacuuming with water. As you pull the hose water spills everywhere and then gets stuck on the cord. Throw the dirty water down the toilet she tells me yes then I'm hiring a plumber to come and fix my Plumbing because everything backed up in my basement. Bad choice obviously. Water spills and I have laminate flooring. Now I have bubbles in my flooring from the water. Try carrying that thing up and down the stairs. As I already said I have health issues. It's already challenging to vacuum. Nevermind carry a big heavy thing with water in it. I feel like it's one of my worst purchases I've ever made. Would never recommend. I totally wish I could send it back.
Reviewed June 11, 2018
I am really surprised to read all the negative comments here. I have a Persian rug which was loaded with years of cat hair... No other vacuum can touch the cat hair... NONE. I had to scrub the carpet by hand with a brush... So, that is a great thing, to have the Persian rug clean again. And the attachments allow you to use the unit on hardwood or tile. And I have a big job to clean the cement floor in my basement and then repaint the floor, and there is an attachment for that. Plus it takes the allergens out of the air. All this by using water to filter out the gunk. No more vacuum bags to purchase, only empty and replace the water.
I am thinking that I really may not need a cleaning person anymore, if I can vacuum and the dirt actually goes away and does not swirl around the room and resettle. I am getting rid of three junky vacuum cleaners. Call me in 8 years, the length of the full warranty and tell me how many vacuum cleaners you have purchased in that time. I think this is a wonderful unit (Rainbow Air Cleaner and Vacuum), and highly recommend it to anyone with asthmatics in the home... It will clean the air and they will be able to breathe freely.
Reviewed June 11, 2018
I am so happy and so amazed having purchased Rainbow (complete cleaning system) even I am not really how to pay in installment basis. But you know what, I thought they are lying when they told me I can have it for free. True, I have now for free in the amount of 3200 because on their amazing demo program. Believe me! Not only that I, gained more or less 4,000 dollars worth of free gift from them, like, 12 piece cookware, 22 piece cookware and an Aquamate or a shampooer. Believe, it is really true.
You have to learn in actual experience and experiment the machine and you will discover amazing things more. Meaning for just 2 mos. and 1 week the company had given me the Rainbow for free plus other useful items to make your house clean and healthy. Believe me. If you want to learn more, please send me email in **. Once in a lifetime experience to own this amazing product. It purifies the air, regulates level of humidity inside your house, aromatizer, disinfect, medicates, saves you money because it doesn't use filter. Try and prove it. Don't be mislead with wrong information.
Reviewed June 7, 2018
We purchased the unit at a cost of $3000. Interest rate too high and the product does not hold up well. A total waste of your money. The machine is big and bulky; not easy to use. Very labor intensive; taking apart to empty water from unit. I personally would not recommend this company or their vacuum cleaner system to anyone. It is a Big Disappointment!
Reviewed June 5, 2018
My complaint is not about the vacuum performance, but about the awful, and I do mean awful, design. I am in the middle of vacuuming right now and just dumped the stupid thing over and am taking a break before I throw it in the garbage. Did the product designers ever use this thing? On one end, you have the electrical cord. On the other, the hose by which you must drag the machine by as you vacuum. I constantly have to stop to adjust the direction I am pulling the hose because if you change directions the cord will now be in front of the wheeled carriage and you’ll run over it. The damn body of the vacuum is constantly bashing into corners, furniture, or getting hung up on the edge of a rug, and instead of rolling over it, nine times out of ten, it will turn over. You’re not supposed to let it do that! Ugh! I’ve not used this vacuum once without getting frustrated beyond words.
The house smells clean and amazing and my floors look great after wrestling this contraption for two hours, but the company should really redesign this monster and retrofit all the ones they’ve already sold. We paid a fortune for this torturous and obstinate device. Don’t think about buying one unless you prefer whiskey with your chores... And make sure you’re already tipsy before you begin vacuuming or you’ll wind up on all fours trying to tame this beast.
Reviewed May 30, 2018
Everything these days is way overpriced. We had a great display of this product in our home. Nobody pushed this product on me or made us feel pressured to purchase it in any way. Amber was excellent at instructing us on this item. We love our Rainbow. My home and the air in my home is now clean all the time thanks to our Rainbow. This product has cut way down on my cleaning chores. There is literally no more dust and dirt in the air inside my home. The rainbow will save you a lot of time from normal dusting and cleaning. We love this product and I am very pleased with this purchase. No more allergies! It’s priceless! Thank you Rainbow! ❤️
Reviewed May 23, 2018
I attended a town craft fair and entered a few draws. 2 months later I got a call from a guy saying I won something and he'd come to my house to show me how to use it. He said it would take an hour to an hour and a half depending how many questions I had. Skeptical, I asked point blank if I had to sign up for anything or pay for anything. He said, “No, no, you just won our draw and so I'll bring the gift to your house!" At our appointment time, he shows up with HUGE amounts of stuff. He pulled out our "gift" - the mini whatever, put some water in it and told us to plug it into our bedroom. That took all of 2 minutes. He was there for THREE HOURS. He showed us the bigger system, and went page by page through the business plan and then literally wanted us to hand over a $4,000 cheque right there or sign up to sell them. WHAT. You came to my house to give me a gift... you lied about what this was as well as how long it would take.
On a piece of paper he tried drawing out the bonus structure for the business. He literally drew a guy with two guys below, then more guys below etc. Making a perfect pyramid shape. He didn't even notice how humorous this was. Onto the product. Sure, it's good. The stuff that came out during the demos - insane. I was tempted, don't get me wrong. The worst part of the entire day was when we told him we're not interested and he said he had to make a call. He calls someone right in front of us and basically puts on a REALLY bad skit. "Wow! I didn't know we could offer THAT?!" and then tells us about some deal THAT WAS IN HIS LAMINATED BOOK. I'm sure they JUST came up with that. We weren't born this morning. Even worse, he made a second call when we stuck with our disinterest. He ended up leaving the system at our house and scheduled to pick it up the next evening so we could "play with it".
Now that half our day was wasted, we only had a few minutes to actually try it. We tested it on our living room rug that he had done which shocked us, and couldn't get it to work. Anytime you go over/near an edge, the vacuum safety-shuts off and you have to reset it. 6 million shut offs later, we finished the rug and it still looked like crap. Sure, it got stuff out, but it didn't look like the little patch he had done.
We put everything by the door in fear that they would try to blame us for breaking something and make us pay. He came the next evening to grab it and was almost rude. He asked me if there was water in it (it's see through... like... look...) and I told him yes, a little. He scolded me saying water can't sit in it or something and told me to dump it out and made me put it back together which I didn't know how. He grabbed everything and left never even asking if I got to use it or how I liked it or anything. PS- The mini whatever that we won is cool... but unless you put a scent inside, you won't notice any difference. Supposedly it cleans the air, so if it does that, cool, but it's SUPER loud.
Reviewed May 18, 2018
Never ever get into Rainbow System product demonstration. They are truly scam. They performed product demonstration at our house mentioning the benefits and its (Air filter/Vacuum) performance characteristics. Salesman will push you the wall to sign the sale contract with their misleading information about their product. You won't be able to cancel the sale and you have to pay $3000 for a vacuum that is no better than my any regular vacuum.
Reviewed May 15, 2018
Scam scam scam. Do not be tricked into this program. I did what they call the Go4it program and you were suppose to do 12 shows, and have 2 people to keep the machine. Which I sold 4 machines. I completed the program and at the end I was told that I did not qualify for the program due to I did not have 2 that had A1 credit. The 2 people that keep the machine must have A1 credit, or they will not qualify for you. They want you to sell but you do not get all the details. It is not brought to your attn when you do the shows. They want to keep this information hidden. Then when you question them about it all they say is you signed the contract. You are responsible.
The machine is not worth 3,000.00. It does not work that well. I have allergies and it has not helped me at all. The entire company is a joke. Do not fall into this and let someone do a demo in your home and talk you into doing the Go4it program. Please read the reviews. This is a rip off. The program is a scam and the product is not that great. It does no better job than the vacuum that I had. I would totally do research due to I was taken and they will not even try to make it right. All they can say is you signed in which is not that noticeable in the contract due to they highlight all around it so you do not see that part. The Go4it program is a total scam.
Reviewed May 9, 2018
We “won” a free air scent machine from doing a survey for a friend. The guy got here a little before 7pm and didn’t leave until 11:30pm. He started the evening by telling us about himself and how his now girlfriend calls him a player because he keeps several women’s robes in his closet all in different sizes so that he can accommodate any size women that comes to his home. Not to mention the endless stories about how he is a survived a completely torn aorta, brain surgery, a massive heart attack and he fights sumo wrestlers because of his road rage. Oh and he kicked in the car door of a thug that was waving a gun at him. It took him nearly 2 hrs to start the demo on the contrapment. We had to sit through him letting us know that even though we have smoke detectors everywhere that we was in fact going to die in a fire and that our best chance was to just sleep with our doors closed and pray that the firefighters will find us.
He even went and took our Carbon Monoxide detector off the wall and held it out and said “See this fire detector is expired.” We had to tell him that it’s not a fire detector, it’s our Carbon Monoxide detector. He finally got to the demo of the air purifier and showed us the scent demo and went on to tell us that the Rainbow would actually diagnose sickness. And that he has sold this to countless Doctors and they told him to not use their names when selling because their specialty was in respiratory diseases and that if the word got out about the Rainbow then they wouldn’t have a job anymore. Going on to say that if you have Asthma or allergies that just by using the air purifier you would be cured. And EVERYTHING was a “FACT”. We asked where he was getting his “facts” and he seemingly stumbled all over himself until he could throw out some ridiculous name.
He told of how he sold one to a mother and daughter and during the visit his vacuum told him that someone was sick in the house and they told him nobody was sick. But the next day he got a call from the daughter to let him know her mother had pneumonia. Sooo ridiculous. He also let us know that he makes a healthy six figure income and the better car in our driveway was his girlfriends and she had his. So on we go. We finally get the vacuum hooked up and he tells us to get our vacuum. In which he slams ours and says it's a joke and if we think our place is clean that we are kidding ourselves. He continues by telling us that he hasn’t had to dust his home in 6 months because of his purifier and vacuum. He then has us take our vacuum and he says “now vacuum over that area 52 times because there is 52 weeks in a year. Then he takes his spotlight and demos all the dust still there.
But when we run the Rainbow he conveniently neglects to demo another dust test. He goes on to talk about how he is a world class cook and he only uses waterless cookware. In which he says that we would qualify for if enough people let him come demo the product. So then we get to the price... $3400. I immediately said that isn’t in any budget of mine and I’m perfectly happy with my Dyson. He let me know that if I’m happy with crap that my problem. But then he focused on my friend and really laid it on thick. Told her that he could cut her a deal for $88/month. I reminded her that she is going to Med School and that this really wouldn’t be something to get at this time. He then started trying to get her to sell them. She persisted telling him she didn’t like nor wanted to do sales. He told her “We don’t sell. We Demo.”
He kept on with talking about his family and how his son saved the Cheesecake Factory and how he has to educate all the firefighters on how they don’t know anything about smoke detectors and they hate to see him coming because he makes them look dumb. I actually got up several times to go do laundry or clean the kitchen hoping he would catch the hint but after I seen that he hadn’t even dumped the water out of his Rainbow it was apparent he was gonna stay forever. So I called my son and I let him know that my son (of whom would have removed the man) was coming and his car was in the way. He finally gave in and handed this little bitty water container and sold my friend 4 bottles of some scents (of which we only got three of them. He was suppose to deliver the other one today. It never showed up). This guys name is Frank. Columbia Mo. please don’t let him in your home. He will never leave!! Beware!!!
Reviewed April 5, 2018
Back away as fast as you can from this company. The manager Daryl just told me they do not want me or people like me as customers. They failed to "thoroughly" diagnose my Rainvac Rainbow machine's issues and Daryl has blamed me. To say Daryl is rude would be a gross understatement. He told me he could tell by my demeanor what kind of person I am and he wasn't going to be taken by a guy like me. If you're looking for abuse, go to Rainvac and deal with Daryl. The $260.00 I spent with them was a waste. Avoid at all costs. All the negative online reviews spring from the well of truth.
Reviewed March 31, 2018
So I won a free thing at a home and garden convention but to get it I had to sit through a demonstration of a vacuum cleaner, it looked good so we signed up to it agreeing to pay $83 a month. All signed up there and then. A few days later apparently the credit check (that hasn't been run according to our credit files) failed and in order to keep it we had to pay a further $500 upfront. Well the agreement has no mention of this so we refused, but then they refused to accept the $83 payment. A few calls and we got sick of hearing from them, so we took some legal advice and because their contract is so shoddy, we were advised to stick to the original agreement and just note when they refused payments, so we told them we would only communicate in writing and sent a letter detailing our complaint.
2 weeks later a guy called Bill ** shows up demanding the Rainbow back, claiming he hasn't had a letter and that the contract says "subject to credit status", however this term is a piece of paper on its own stapled to the front of the actual contract with no signatures. He refused to leave the property leading to the police being called yelling about taking us to court, still refusing to leave after being told to take us to court then. The police showed up to remove him and he tried to claim to the police it was his machine we had taken from him, wasting our time again to show the officer our contract despite him having a contract in his hands mere minutes ago. So this Bill then again claims the only reason he was trespassing was to get a police report to take to court, despite not needing a police report to take anyone to court.
Asked whether we would just hand over the Rainbow the answer is no, because the company take your current vacuum and they're not willing to return it or reimburse the several hundred dollars of vacuum cleaner they took away. So we're waiting for them to file in court so a judge can tell them to just accept the payments of the agreement. I would recommend giving this company a wide berth, a bunch of cowboys who are just out to try and fleece you for money, then again I guess if they were legit they wouldn't have a pyramid style sales model.
Reviewed March 22, 2018
This company is a scam and will say anything to get their commissions. We had Amanda ** come do a demo and she told us if we could get 4 friends to agree to a demo (no obligation to purchase) that we would get a friend 3 night trip. We specifically asked her about the qualifications as the referral sheet says they need to be homeowners and typically families/couples. She said that didn’t matter because they sell to everyone regardless of marital status and homeowner status. We, ourselves, rent so we believed her. We have been trying to follow up for a month regarding our referrals because you also only have 24 hrs to fill out the referral sheet to qualify for the trip and extra bonuses. We gave her the sheet the day she did our demo so within hours. We have had 4 friends do the demo so we should be getting our free trip but now she is saying some of our referrals don’t qualify because they rent, they are single males, etc.
Basically Amanda lied to get her commission. We only bought the vacuum because it seemed worth the $3000 to get a good vacuum, free trip, and additional pieces. We wouldn’t have paid $3000 for a vacuum alone. This company has poor customer service and obviously will say anything to get a sale. You only have ten days to return the vacuum but they avoid calling your friends or returning your calls in a reasonable amount of time so by the time you talk to them it is way past the ten days. We want our money back not because the vacuum isn’t good but because I don’t support piece of ** liar companies.
Reviewed March 2, 2018
ONE THING I WILL SAY, THE VACUUM works great ONCE I've prepared it. The "sales" show went so fast, I did not have time to really pay attention to all he had to do to use it, I was shocked how much "yuck" was coming out of my carpet, BUT... After two pinched nerves and being on my back and the expense of doctors and prescripts and the pain to use it ever after is a struggle, I would NOT have purchased it! There are many features that they need to upgrade, but for now... a "1" is all I can give since we are paying sooo much for pain! I'd rather have to vacuum 3 times a day with our OLD vacuum than full with this mess to clean it out.
Reviewed March 1, 2018
Rainbow vacuum cleaners are in my book the best. You can treat pillows for allergy and I love the way it picks up everything. To have it trap it in water for me is awesome.
Reviewed Feb. 25, 2018
I really love that with the Rainbow the dirt is sucked up into a bowl of water instead of a bag with the remainder being reintroduced to the air. All of the dirt goes into the water bowl. You simply dump the water bowl when you are done vacuuming. It can also be used as an air purifier with different oils in the water, it can be set on low to continuously purify the air if you will.
Reviewed Feb. 24, 2018
If the product was as revolutionary as they claim it is, the owners of the company would sell it on Amazon and make billions and not have to pay employees. Just like Amway or Herbalife, they rely on pushy salesmen coming to your home to sell you the product. Ask yourself this, how much do you think it costs for the Rainbow to be made? Maybe $50 or $100 at most. But they are trying to make you buy it for $3000. Crazy! Scam scam scam.
Reviewed Feb. 20, 2018
I don't understand the complaints on here. It sounds like y'all had some bad salesmen in your house for sure. It's a great company that's been around since 1936. The power nozzle is not separate it all comes with the Rainbow. They last for 40+ years and it's all American made and it actually works. It's taken people off of Inhalers and gets rid of allergies in the home. Now if you don't have allergies or asthma then the vacuum part is fantastic as well. It actually does what you buy it to do. I can't go through the whole demonstration on here or anything but for real if you have any complaints or questions about the price just comment on here and I can answer any questions you have about the product.
Reviewed Feb. 19, 2018
Always brush its teeth when finished. This minor maintenance task will add years to the vacuum's lifespan. The initial cost is well worth the expense. Put this on your wedding registry first.
Reviewed Feb. 18, 2018
I was doing some remodeling in my home and it was dust everywhere from cutting plaster. Tho, I tape the area off. Still a lot of dust. I had a vacuum cleaner but friend lend me a Rainbow and it did a better job and held the dust in the water bowl. Been using Rainbow for years. It is on the pricey side like Kirby. It also serve as a shampooer and has a set up for filtering the air too.
Reviewed Feb. 17, 2018
My Rainbow Vacuum unit is very old, but can still suck the fuzz off a peach. Thought about getting a newer model, but the saying around here is "use what you got".
Reviewed Feb. 16, 2018
Rainbow Vacuum is the only vacuum that cleans the air as well as any surface. During the Northern California nearby Wildfires the air was filled with smoke for at least two Weeks. The Water filter That comes with the Rainbow Vacuum saved our Breath & Lungs.
Reviewed Feb. 14, 2018
When it comes to the Rainbow, it has changed my life. The money I get to save due to the machine, plus the health benefit of it is absolutely amazing. No more allergy medicine, no more itching eyes or sneezing within my own home. Being certified by the asthma and allergy foundation is to me, far and beyond a qualified product. People can complain about a pushy salesman, the price or the programs that they have, but aside from maybe a bad experience, the product is amazing. Give Rainbow a fair and open chance to change your life.
Reviewed Jan. 31, 2018
A lady came to our door advertising asking if we were interested in an air purification system. We have 2 large dogs, a toddler and I was pregnant with my 2nd child so we were very interested. She demonstrated how the Rainbow E series black worked by vacuuming our mattress, and having my husband use our vacuum on the carpet in a small area. After my husband vacuumed the area with at least 7 passes on the carpet, she went over the same area with the Rainbow. It pulled all kinds of dirt our vacuum left behind. She vacuumed the blinds, pictures, and even demonstrated the carpet cleaning attachment on a red punch stain on the carpet. It had been there for years, but the Rainbow pulled it right up. I didn't like that I couldn't negotiate the price, but we bought it anyway.
I have had it for 5 years now and it works great. We did some renovations in the house and the dust was unbearable. I turned the Rainbow on high, and after 3 hours the entire room over 300 sq ft. was free of dust. Even cleaning our dogs' room is easier since it picks up all the dog hair and since we can add fragrance to the water basin, it leaves the room smelling fresh with no trace of dog scent. When I think my children are getting sick, I can add the eucalyptus or the fresh air deodorizer to the water basin and let it run on low all day. It purified the air and helps eliminate germs that cause a cold. The eucalyptus scent is great for my sinuses.
I admit it is sort of heavy going upstairs, but the cord is so long, you can leave it below the stairs and still vacuum the whole staircase only moving it when you need to. Most times I just dump the water downstairs and refill it upstairs since the water makes it heavy. I like how I can fluff and refresh pillows with the bag that comes with it. If you refer them to other families, you will get a free attachment with every verified referral. I use a RainMate (a free gift) in 4 rooms to keep them smelling fresh. We were given the choice of a RainMate or a 3 day vacation. We chose the RainMate. I got 2 free, but I bought the other 2.
The Rainbow has a great warranty on parts as well. I've used the warranty to have it serviced for free and repair small things that broke from overuse. I vacuum every day, and I'm not so gentle with it every time. My only complaint over time is I wish Rainbow would make an upright. I still hate pulling the canister behind me. I bought this in 2013 and it's never lost suction.
Reviewed Jan. 27, 2018
My wife “won” a free color changing air purifier from the Phoenix home and garden show, so they called to set up a time to drop her “free” gift but she had to sit through a hour presentation on Rainbow vacuums. After reading reviews I was nope not this house not going to get a $5,000 sale on us. So when he came in he noticed I was a Purple Heart vet and tried to make a connection with the military. As a seasoned infantrymen I already had my mind set that we would not purchase one. So he came in and started his whole spill about this being the best thing since sliced bread.
When I asked if this was the best thing since sliced bread why doesn’t the military use it in their barracks or offices and he goes on with his spill that this is so good they don’t go after the military because they can’t get a military contract. Finally he tells me that it’s Scientific proven that this will clean my air, so I asked to see this “scientific”. He takes the rainbow out of the box and shows me a small square on the box.
Finally done hearing the spill I say, "Sir let me ask you this. If I spent 8 years in the infantry serving for a country I love and the army tried to get me to re-enlist and couldn’t get me to do, what are you going to do to convince me to purchase a rainbow vacuum.” That’s when he jumped up and packed up as fast as he came in with his used car salesmen attitude. Leaving my wife with this one question, he left her air purifier but didn’t explain Anything about it. She also kinda bummed y’all. Didn’t clean our carpet. Anyways the question she has is where can she purchase the oils for this free Air purifier that we received from you guys? Again thanks for the free gift. Sorry about embarrassing your salesmen.
Reviewed Jan. 24, 2018
My first Rainbow was purchased at a yard sale as an antique and still worked. A 1932 model. My wife and I bought our first when our son developed asthma. On our third one now made in the late 90's. Love it. No dust, no messy bags or filters. Must remember to remove top in order to protect motor. Empty regular and clean separator every third use and it will last a long time. However, the newer ones have been retooled due to patent loss or something. Not even close to the same machine. Too bad it was never sold in stores. Try the pawn shops and remember all motors can be rebuilt!
Reviewed Jan. 19, 2018
We purchased a Rainbow almost 2 years ago and, as of yet have been unable to assemble myself. My husband does the vacuuming now. I'm 72 and he's 74, a simple job has turned into an ordeal, therefore we're not cleaning as often as we should. I've been in the hospital with the horrible flu and he also has it so I'm trying to clean and disinfect before he gets home. I'm sweating so bad that I almost blacked out and no matter how much twisting and turning and trying to adjust, I can't get it together. If you can't make the machine user friendly, you should stop selling. It cleans well and disgusts me the crap that comes out but it doesn't do any good if I can't use it.
Reviewed Jan. 12, 2018
DO NOT BUY. Beware. Do not buy a Rainbow system. Salesman are extremely pushy, and will basically do anything to force you to buy this product. We have hardwood floors upstairs, the rainbow does not work on hardwood. I get more dirt sweeping with a regular broom than I do with the Rainbow Vacuum. My Dyson vacuum also worked better on carpet than this vacuum does, but when I purchased this they took my Dyson, so now we’re stuck. We tried to take the Rainbow back but they told us we didn’t want to take it back, and they would send someone out to show us how to use it. REALLY??? I know how to use a vacuum, and this one sucks. Please be better than me, save your money and your dignity, and don’t buy this product. I guarantee you won’t be satisfied. Guarantee it.
Reviewed Jan. 11, 2018
I did the demo program with Rainbow, it was really simple, 12 demos in 6 months, 2 had to be A-line sales and I had to do the first 6 in the first 45 days of my purchase. I did the whole program in less than a month and got my $2800 reimbursement check, I even did a 13th demo which was a sale and got an extra $1000. There are guidelines to follow, which why wouldn't there be? They're giving you almost $10,000 worth of product for free, but as long as you read the paperwork and have a dealer who explains it very thoroughly to you there's nothing to fret. It's still super easy and possible to do.
I have several friends and see people on Facebook in my area who have also done the program and gotten their reimbursement check. I'm sure somewhere along the way there's been a few dealers who didn't thoroughly explain the program who maybe were just trying to get a sale or new and wasn't trained properly but like I said as long as you read the paperwork they give you you'll know all you need to know, and even then it's not difficult, they just don't want you taking them to crappy run-down houses or to people who finance stuff and don't pay their bills.
I love the program and I love that I was able to get such an amazing machine for free, it's truly changed our lives and even if I had to pay that $2800 for a Rainbow it's absolutely worth it. I live in Southern Alabama, I know out of 110 different countries that sell the Rainbow only 3 regions offer this program, Atlanta area, Pensacola, Fl., Mobile, Al.
Reviewed Jan. 3, 2018
The program explains you need 12 qualifying couples to show the product to in a 12 month period. If you complete the program in 90 days there are extra incentives. Part of the program is to sell at least 2 units and once completed if you show to a 13th customer and they purchase you received a bonus check. The unit cost $3290, with the trade of your old vacuum the unit is $2780. If you complete the program the unit is paid for with a check at the very end of the completed program.
With the completion of the 13th show and sale there is an additional $1360 check they will send. Here is the problem, the program has several problems within. They cannot keep up with the appointments so they put you on standby to keep them from having to give you the show since they couldn't meet the requirement. They tell you in the beginning all you have to do is make the appointments and be there during the shows but they fail to share if they keep placing you on standby that your clock's keep ticking.
They fail to tell you that if they decide to not use your qualifying show there is no dispute or customer service forum to prove your show was qualifying - it's your word against theirs or the salesman. The unit they sell travels from home to home until it is sold, so it is not a new unit nor is it a clean unit. They clean each home they walk into with that unit until it is sold but you pay the full price for it. If they tell you it's hassle free, don't believe it. They stay in your home on average for 3 to 5 hours practically begging you to take this machine and if you don't sarcasm begins. Free and gifts are used as the marketing strategy to get in. Once they got you, you are a nonfactor, it's on to the next.
You only talk to a salesperson who has no authority. Customer service only emails you. They never talk to you directly, but when it's time to pay for the unit they are quick to get you on the phone with the bank or finance company. I have shown 15 and sold 7. I am the only one I know to have completed the program but I have yet to receive my 13th check for $1360. The plan is to make you feel your house is so nasty yet homes are built every day without a single word regarding the dust and dirt we live around day in and day out. Be careful with this company.
Reviewed Dec. 11, 2017
We got a phone call saying we won in a drawing a small air purifier. So the lady scheduled a appointment to come to our house and deliver it. I said, "I don't want to buy anything," she said, "All we ask is word of mouth. Tell your friends and family if you like the air purifier." I said, "Ok." Friday a man comes and showed us all about the big air purifier. "We didn't buy anything," I said. "Where is the free one?" Well how confident he didn't have one. I called the lady and asked about getting the free one. She said, "I will have that department call you." Never a call back of course. So anyway I think they lie and also used my time and because we didn't buy anything I guess that means we don't get a purifier that supposedly I won. I would never do business with them. As for word of mouth I definitely tell people not to buy anything from Rainbow.
Reviewed Dec. 2, 2017
First off I want to say it works great on carpet but we plan on taking all the carpet out of the house and putting down hardwood floors. We told the sales guy this. He told us that the Rainbow works great on hardwood floors and you don't have to use a broom ever again. You won't have to worry about bending over and using the dustpan??? Yea right. So I go to clean a few days later and I use the long head like he recommended. It got all the dog hair up (I have 2 large dogs and 5 cats, we live in the country in a big house, along with 2 children) so I clean every day. But this was the 1st time I was trying the vacuum on the kitchen floor. It was a fail. I decided to go back and sweep to see what all it missed. I swept up all kinds of dirt and crumbs the kids and dropped in my floor.
So I call the sales guy and he tells me it's past my 3 days but it sounds like there is something wrong with my vacuum. He is coming out to "fix" the problem. It also doesn't clean beside the walls like they said it will. I have to pull the hose out to use it. I just want my bagless vacuum back. It is much lighter and with me having to vacuum every day with a husky in the house it is so much easier. So if you have a husky I don't recommend you get this vacuum cleaner or if you like to clean in your house shoes because you can't step on all the buttons to lift the product off the stands. This vacuum is also very heavy if you have more than one floor or a split level house.
When I said something about that they said, "Well you can always get another vacuum to put upstairs." I just laughed at the girl and said, "Yes I want to put a $3000 vacuum cleaner in the toy room bc I have an extra $3000 laying around." She then told me I could always sale the vacuum to get one free and I laughed again and told her that I don't even like people little off go to their house and talk to them for 3hrs at a time and sale them something I think is a POS. She was not happy with my response. I really just want to return the vacuum cleaner I haven't made any payments but they won't take it back at all and told me I was out of luck.
Reviewed Dec. 2, 2017
I attended a neighborhood street fair where I submitted an entry to a raffle for a free water fragrance machine. I should have known something was wrong when they asked if I owned my home. Two days after the fair I received a call stating I had won a machine and they wanted to schedule a time to drop off the machine and show me how to set it up. The woman stated they also wanted to show me the rainbow machine while they were at my home. I asked how long would it take and I was told an hour so I agreed. My mistake--I thought the "rainbow" was a fancier water scent machine.
The sales rep came, she appeared nice at first. She gave the free machine and demonstrated different scents. Once she was done she brought out the rainbow and at first she demonstrated it as a air purifier before she showed me it was a vacuum cleaner. I asked the price. I was told $3,000. I informed her a $3,000 vacuum was not in my budget. She tried to convince me I could earn enough money to pay for my machine. When I told her I don't like sales, she said they don't sale they demonstrate (lol!).
You know just people helping people. I told her we needed to wrap it because I had something to do, but she persisted. I told her if I wanted one I would just buy one on the secondary market from someone who regretted buying it. She stated that Rainbow would NOT repair the machine if I was not the original registered owner linked to the machine's Serial Number. So I just left her downstairs while I went upstairs to change clothes and do my hair. She finally got the hint and left.
Reviewed Nov. 8, 2017
I had attended a craft show at a church. The guy talked me into entering for a free "new" rain air purifier. Said it was completely free. Called me later and said my name had been drawn out, and we had won the free air purifier. He set up a time with us to come "set it up." I told him multiple times we were not buying anything, he insisted it was free, won as a prize. Well he shows up with a freaking vacuum cleaner! Took 2.5 hours to present, we said no, offered free financing for 48 months, we said no, offered free attachments, we said no. Very difficult to get him to leave. We had kids hungry for dinner and needing to get in bed for school, he still wouldn't leave! And he demonstrated the "carpet cleaner" and left our carpet wet! Just beware if you see a contest for a free air purifier!!
Reviewed Nov. 2, 2017
I purchase the Rainbow Vacuum on October 8, against that little voice in my head saying "No, don't do this." On October 22, I called the sales representative that persisted we needed this system in our home, and told her how I was unhappy with the air quality and suction. She said "You only get a 3 day return policy, you cannot return it now." I was dumbfounded. I went back to my contract. I reread it over and over again. Only 3 days to determine whether or not I like a machine that suppose to help clean my home better?!
I called the distribution center the next business day. The woman I spoke to was incredibly rude and told me I "had to deal with it now." This machine doesn't purify the air like it's advertised. The suction can't keep up with the amount of pet hair in my home. It has to be thoroughly cleaned in the middle of cleaning one room in my home. My old vacuum never gave me that trouble. It's very heavy. You don't get all of the attractments all at once. You have to do shows in order to get the other pieces. It has doubled my cleaning time, when I'd rather be spending time with my family. This has been the biggest mistake I have ever made.
Reviewed Oct. 30, 2017
Pushed to buy the Rainbow vacuum system. They promised to help us sell enough to pay for it through the go for it program. Left us high and dry, even after multiple calls to higher ups to try to solve the problem. Still did not get demos to try to sell more. Good system crappy representation.
Reviewed Oct. 9, 2017
I'm seeing a lot of complaints so I want to take time to share why we love our Rainbow!! We bought it in 2011 from a friend who signed up to sell to earn her own Rainbow for free. We had to take out a loan to pay for it, but we paid it off a few years later. It was a great investment and we use it daily with three small kids and a dog. Our dog did chew up some of the pieces (twice) so we had to replace those. Once we had the whole thing cleaned inside and out. It was perfect and like new. Nothing beats opening the water basin and seeing all the nasty dust, dirt, hair, etc. it collected!!
Reviewed Oct. 9, 2017
I purchased this awesome machine nearly 2 years ago. My son has severe asthma and since I got this he hasn't had any breathing issues, his inhaler goes untouched, his nebulizer collects dust in the closet. I like that when I'm done I dump the water and rinse the bowl. I never have to worry about canisters and bags. I wasn't a fan of the scents, didn't really find them to work all that great. Also never received the free gift for referring 3 demos but whatever.
I purchased it through their financing department. I had a mix up with my bank and ended up missing a payment, the people called to make sure everything was OK and how long I'd need to make up the payment. Super helpful, understanding and the best part, it's technically a loan so every payment gets reported on my credit. So clean air and building up that score! I don't know what everyone is complaining about. It's not bulky or particularly heavy. It isn't any heavier than a traditional vacuum, it's not an upright so of course it's going to be slightly different to get upstairs but don't be a ** about it.
Reviewed Oct. 7, 2017
I have had a Rainbow since early 90s and although it is getting tired and parts are needing repair it still outperforms the Dyson I recently purchased. Yes the Rainbow is cumbersome and vacuuming is a chore and Dyson is easier, the claim wet dust can't fly is so true. It's gross to empty a dusty, dirty Dyson and still have dust all over the place. With the Rainbow you see the dirty water and it drains and you know your house is clean. Using attachments for surfaces or walls is terrific and a breeze. The hoses are easy to use and this is the best piece of equipment I have ever owned for my house. I will be taking it for service soon but hope to have it for a long time.
Reviewed Oct. 3, 2017
I will share my experience with Rainbow vacuum demonstration. So this goes back 6 years or so, my friend bought a Rainbow (crazy him) and like everyone know to get some free gadgets you have to give people's names for a demo. I accepted, the guy came to our just bought house, a old house from the 16 century which was abandoned for some years. We had done some work but there was still work needed. At the time we had a super old vacuum which was garbage but couldn't afford a new one at the moment. So the sale guy asked to see it and immediately took advantage of that, showed us how much dust our vacuum was letting out and how much it left around. We were shocked!!! Especially because my wife was 8 month pregnant. He started saying that this is unhealthy and that kids might have respiratory problems etc...
After about 1 hour of presentation he asked what we thought and we were impressed, so he started talking about prices and there again we were more than shocked!!! Having just bought a house, renovated part of it and knowing we still had to do work on it spending 3k+ on a vacuum was out of our budget. The salesman didn't want to hear it. He kept pressuring us how important air quality is and making us feel like we didn't care for ourself and our kids' health. So in a situation of not knowing what to do I called my mom and asked her opinion, she raised 4 kids and did a hell of a job she should know if this is a BS vacuum or not. She told me years earlier she was also introduced to something similar and she said "Yes it's good, but do you need it? How is your health? Do you have problems? No, you grew up with an old vacuum cleaner to clean your house and you're as healthy as you can be."
After hearing that I put my heart at peace and said NO. The guy wasn't too happy and kept insisting on ways to get it through credit/rates and we just stood by our NO. After a while he finally got it and left. Never have I had so much pressure on me to buy something... Why am I writing this review? Because our vacuum is dying and I decided to see how the super famous vacuums are doing. To my surprise they cost even more than they did 6 years ago, so I Googled to see what the big deal is, and after reading some comments I decided to leave this negative comment just for the fact that they pressure you into buying it making it seem like if you don't buy it you don't care for your family.
If we would have bought that vacuum cleaner that day we might have lost our house (no joke). Unfortunately the year after the presentation I had to accept a job which gave a much lower pay that I had at the moment, and I most likely would have had credit problems. I thank my mom for making me think thing through. If I was rich yes I would buy it because it is a great product, but the pressure to get yourself in debt for a VACUUM CLEANER is way too much! So if you are here looking to buy one listen to this. If you have the money and that 4k+ won't put you in a bad financial situation go for it, if you don't have the money let it go. It's not worth eating bread and water for 1 year for a vacuum cleaner.
Reviewed Sept. 30, 2017
This is the worst program ever. It is very fake. And the employees are beyond horrible in Western NC. We were under the impression at our first show when we purchased no $ would be paid until our 12 shows were done. I trusted our dealer so I didn't read all the fine print which I guess that's on me. We were told no $ until 180 days and nobody told us about the finance charge. Or half the qualifications of the shows. Or I would have never done or signed up for any of this. We were lied to! Just to make a sale! Then one of their reps Joy came out treated me and my family member horribly at a show. She got furious when they chose not to buy. Pulled me aside and trash talked my family for not buying.
So now for being too trustworthy. I have a machine I can't afford. They refuse to let me turn back in and I am officially stuck with it. Great machine works great at that. But wished I hadn't been lied to and our kindness hadn't of been turned around to bite us! I would not recommend anyone to sign up for this program. It's not as it seems.
Reviewed Sept. 15, 2017
I am writing a review to express my concern about the sales practices and price of Rainbow Vacuum/Rexair in our area, and to register my upset about being high pressured into a deal. These people send salespersons door to door, start a conversation to find something in common such as our concern about air quality. The Rainbow Vacuum/Rexair is extremely expensive. It is something I would never willingly spend $5,613.00 on. But I can tell you we had a 1st class high pressure job from this salesman, as he would NOT take no for an answer, it seemed to only ratchet up his resolve to sell to us.
He had a pat answer for everything, making it sound like if we didn't purchase it, we didn't care about our family's health. He had a high power lamp he used to beat on the fabric love seat to raise some dust particles, show the lamp on it and say "SEE, that's unhealthy!" Despite my telling "Mr. **" that we really could NOT afford this vacuum because of ongoing surgeries I had to have, plus being on a fixed income, he continued to high pressure us to purchase it. We told him we wanted to think about it, but this spurred him on to greater high pressure tactics as if it were a challenge: "This was a ONE TIME DEAL and when I walk out the door the deal opportunity walks out with me."
He continued to high pressure us until we capitulated. Then he set us up with their credit provider, Preferred Credit, which seems to be a Kirby subsidiary. What seemed to start out at about $2,700.00 ended up becoming $5,613.00 total with all the added on fees! This reeks of predatory lending. I have excellent credit, over an 800 score, but this credit company had a huge percentage tagged onto their "convenient" offer.
It was NOT a good deal at all for us. I had a panic attack and vertigo after signing for this Rainbow Vacuum Preferred Credit agreement. Due to the recent Experian data breach, I signed up for a credit monitoring program. When I reviewed the report, I came across the Preferred Credit deal and was reminded to follow up about the situation. We were too upset to deal with it at the time, which was January 2016. "Mr. **: ALSO TOOK OUR ONLY VACUUM CLEANER, the lightweight DYSON that we could both move around. We had to go out and buy another vacuum cleaner when we tried to use the Rainbow Vacuum, and found it was too cumbersome and heavy to move easily.
I was so upset about being taken advantage of, it took me a week or so to contact this salesman back and tell him we needed to cancel the deal. Of course he couldn't do that. It put us in a terrible financial position regarding my surgery and need to get a newer vehicle. That resource was tied up in this Rainbow Vacuum deal. "Mr. **" said he didn't want to take food out of people's mouths or put them in dire straits.
I told him it absolutely did, and yet he didn't try to rectify it. Instead this was followed up by telling us we could "earn" our way out of debt by taking his training and selling 5 vacuums to get ours "free." I used a Home Equity line of credit to pay off Preferred Credit right away, but it sure didn't translate to any savings on the whole deal. Those fees all came out of the front end!
We now have an expensive paperweight that cost us over $5,600. We don't really use it because it is too big, unwieldy, and heavy for a couple of women in their late 60's. Both of us have serious knee injuries, wear knee braces, and get injections periodically to help stay mobile. Carrying something this heavy and unwieldy puts too much pressure on our knees. The more weight we carry, the more it grinds the bone on bone knee problem.
Even though my sister and I are both in our late 60's, we forced ourselves to do the training to recoup my surgery money. I was really appalled at all the "tricks of the trade" we were being taught to counter any customer concerns or balking at doing the deal. Even if they really couldn't afford it and said so, we were supposed to use every high pressure tactic we could including the "time pressure" deal "you don't care about your family's health" argument, and showing ALL the dust by whacking the bright light on the furniture to highlight particles flying up in that industrial grade bright light. We decided we couldn't in all good conscience put anyone else in the same position. It’s like pyramid marketing. You have to keep hooking other people to dig yourself out.
I feel sorry for all of his other "salespeople" that are desperately trying to recoup their own purchase by selling for him. The salesman: also wrote a glowing Google review for his own business! Their office is in South Lakewood, Colorado. He told us he was one of the most highly successful salespeople and got lots of awards. I see how that happened. Be forewarned! Beware salesmen going door to door. If they tell you their special deal walks out with them, let them. As former activists, we are pretty savvy people, and we still got sucked into this one.
Reviewed Sept. 5, 2017
I bought a Rainbow vacuum system about a year ago. A sales person came to my home with a "supped-up" presentation. To my regret, we purchased a system with the expectation we were purchasing a quality product consistent with the price. It never performed up to the expectations of a machine that cost so much money. Too heavy for practical use. Entirely too expensive. The fragrance feature can be accomplished with cheap potpourri. The hose came a loose from the machine. Poor customer service. You can purchase a quality vacuum cleaner for less than half of the cost of this Rainbow unit.
Reviewed Sept. 2, 2017
Pete and Cheryl our salespeople here in Houston Texas were the best and very helpful. This vacuum is THE best investment I have ever made. We have just gone through Hurricane Harvey here in Houston and this vacuum has paid for itself twice over. It's bulky and awkward at times but I'll tell y'all that I get my exercise as I'm cleaning. Worth the money that's for sure.
Reviewed Aug. 4, 2017
We just bought our third RaInbow in 30 years. This one is amazing. My son has asthma and a week after running the air cleaner, he has not had to use the inhaler at all. We hardly ever see any dust. Highly recommend!
Reviewed Aug. 3, 2017
Look, this dog and pony show is awkward. You got a sales rep that follows the script but knows nothing on how to sell or close the deal. As far as the product, it appears to be decent quality but not worth the high price. You realize it does a lot of things but if the main unit poops out -- your purifier, vacuum, shampooer is all out of service. For the size of our house we would need 2 units or schlep it around 7000 sq feet. Currently, 3 people can be vacuuming with a vacuum cleaner each located on a floor along with 3 steamers for hardwoods and all vacuums have horse hair attachments. We already have a humidifier that we can throw in beautiful extracts that smell marvelous. Come to find out that this rainbow has a variety of attachments (at even more cost).
Also, reps need to show up dressed professionally -- not in t shirt and jeans. A good sales person asks the right questions... and, have a 3 min elevator speech about who the company is, and return on investment. Know whose home you are going into... a CEO, housewife, so you can gear your audience. Lastly, I hope you have plenty of space and energy to store and use all this stuff. Nope. Sticking to my Oreck, Dyson, and my Shark (the best ever). One feature I loved though are the bags that sanitize blankets and pillows. Honestly, the unit is fine -- just over priced.
Reviewed Aug. 1, 2017
We bought several vacuums before in Australia but when we had a rainbow, we love it so much. Rainbow makes our cleaning easier and with no additional bags or filters. We tested it against our expensive Dyson and Kirby and yet the Rainbow still picks up whatever the other vacuum cleaners cannot. Overall, the Rainbow has already saved us time and money. As a bonus it can also aromatize, deodorize, sanitize and medicate the air. No more weird cooking smell because the Rainbow can eliminate them. We have found the Rolls Royce of cleaning. We are proud to have one and use one everyday.
Reviewed July 12, 2017
We were asked to do a demo in our home for a friend. We agreed for them to come and demonstrate the amazing machine, with absolutely no intention to purchase the machine. We currently owned a Dyson Ball Animal. That I purchased 4 years ago for the price of $569.00. That being said, I thought it was doing a great job, boy was I wrong! We watched this machine pull dirt from the same place many times. We vacuum at least two or three times a week. The Rainbow is an amazing machine and sells itself. My biggest question was, where is it manufactured, I asked. The sales rep told me in Cadillac Michigan! I was shocked seeing how most everything is made in China now.
The performance of this machine had already won us over and it being built in the good U. S of A put it over the top for me. I know the machine is expensive, but a Dyson is no cheaper figuring in all the filters and plastic pieces that break and need replacing. Plus the Rainbow outperforms the dyson in every way. Can't get any easier than dumping a water container and rinsing it out. Wet dust can't fly. With all that being said we love this machine. It really is a whole cleaning package. Ours runs as an air purifier when not vacuuming and dusting. I would recommend this to anyone that wants a true clean home. It's so easy to use, most all the negative reviews are not deserving of the machines performance. Oh and it beats a Kirby too with a big stick. I know the price is high, but as the saying goes you get what you pay for. Almost forgot dyson will lose suction. Many times I have had to unclog the head, Just saying.
Reviewed June 21, 2017
We agreed to an in home demonstration. We talked about my daughter's long hair, had to replace the belt after two weeks. We have mostly wood floors, use this tool, DOES NOT PICK UP, my swifters worked better than this does. Said you don't have to use the perfume(s) you mix in the water, if you don't, the air in the room smells, and I am allergic to the perfumes. Went to stop by the store to see what they may suggest, store is closed, had a time clock sign be back at 2:00, went there at 3:00, no one there. Store is over 10 miles away, called their number, get their answering machine. Wrote a letter to the main company, they sent a letter saying they forwarded it to the distributor and store, heard nothing from neither.
After attempting to go to the store 3-more times, we packed it up and FINALLY someone was there, was not the owner, I left the unit. NO ONE CONTACTED ME!!! So I wrote another letter to the Company who sends back, "Sorry you changed your mind, but nothing is wrong with the unit!" Cresco dealer sends one same day, only correspondence from them, "oh well, if you don't pay the loan company it will hurt your credit". There is zero customer care, I plan on contacting our lawyer or taking them to small claims court. THIS IS THE BIGGEST SCAM. DO NOT BUY INTO IT LIKE WE DID!!!
Reviewed June 17, 2017
They catch you at the local expo by having a jar full of money that you guess the amount on and you fill a slip with your info (and if you're a homeowner) and the amount of money in the jar and they pretend you won. I "won" because I'm a homeowner and that's their criteria. You'd think winning meant the money in the jar, right? Well you would be wrong.
The free gift is supposedly the small air cleaner, RainMate, but at the end of the 2 hour demo I found out you only get it if you give them friends' name and numbers and a few agree to a demo at their house... I don't think so. I'm not giving out my friends' and family's information. I just wanted the free gift I supposedly won which was a 3 day, 2 night FREE hotel stay with Vacations USA. Free my butt... You send in $29 which they're supposed to send you a letter, then you pick 2 destinations and 2 travel dates (why?) with another $12.40 per night. Then a travel reservationist will call you. Well, being me and always researching everything, I searched online about Rainbow before they came (so I already knew they were terrible) and I searched about this time 2 get away by Vacations USA after they left. The "free trip" is a timeshare scam. How ridiculous. I wasted 2 hours!
They were polite until they realized I wouldn't buy. Why would I buy a $2200 vacuum? It seems like it's just a dry steam-cleaner vacuum. I'm sure it cleans dirt and air (maybe, but who knows with the other reviews below) but it does not sanitize! He emphasized that you could mop with just water. "That's great John, but how does that sanitize my floor? And why would I buy an expensive vacuum?" I told them I'd only pay up front and I'm not willing to pay that price. He was trying to push me to the monthly plan. I refused... Why would I pay monthly for a dang vacuum? It's a fancy vacuum! I calculated their lowest monthly plan and it totaled $3800, way above their $2200 and who knows what kind of interest is on top of that.
He cleaned his unit and put it back in the bags which tells me that is NOT a new unit. When he was cleaning the top part that goes over the water bowl, I noticed a collection of dirt from vacuuming my floor had accumulated where the nozzle hooks in in the air intake and up underneath... It made me wonder about the maintenance and sustainability of the product. He cleaned out the water bowl in my sink and I actually watched him take out some of my dogs fur that was in the water and smear it on my counter top... Real passive aggressive there.
Then they left all the cheesecloth with dirt on my coffee table and left. Never asked where the trashcan was and didn't have anything with them to throw this dirt they collect out. He thought it was cute to say "my mom told me to never take what wasn't mine so I'll give you back your dirt" during the demo. "No John, you should have a small bag to take your cheesecloth demo with you." So I sat through a 2 hour demo AND I got to clean and disinfect the dirt and gross dirty fur glob he left on my granite counter top. I don't know how these people sleep at night knowing they're scamming people and their "free" vacation trip is also a scam. And of course they mentioned the equity program which I couldn't care less about. Yeah that's all I'd need... Another job. And from the reviews, it looks like they don't pay their people. Disgusting people.
Reviewed June 13, 2017
I have a Rainbow and I am very happy with my product. However I would not recommend anyone to purchase this thru the Go4it program. I had a rep named Kim come do a show for me, that from my understanding has been with the company for a long time, and after the couple didn't get it she became pushy and mean. It was very uncomfortable. She then said that I didn't do enough to ensure her sale. I was not told that I had to ensure her sale. I was only told that I had to look for couples to watch the presentation. After that she deemed the show unqualified and made up lies about the couple not participating so I could not get credit. It was a waste of time for me and nothing like I was promised. No one in any department seemed to care either. This is not a program I would recommend to anyone.
Reviewed May 11, 2017
I purchased a Rainbow Vacuum about a year ago. I have been so very sorry I even let these people in my house. It is awkward and difficult to maneuver. I have an upstairs and taking it from one floor to another is a chore. After trying to use it, I called the person who sold it to me and told her I did not want it. It was the day after I had purchased the vacuum. She said she was busy, but would get back to me the next day. When she came, she said it was too late to take it back. It is hard to use and not worth the effort. No one wants to buy it because it is a ridiculous price. I hate it!
Reviewed May 8, 2017
I have had my Rainbow for almost 6 months and I absolutely love the product. However when I got done with my demos I sent them in to be verified and you can only have 4 renters and you can have more only if they buy. I got my email back and they told me that I had 6 renters so therefore I needed two more demos to replace the last two who were not homeowners and did not buy. So I took matters into my own hands and call the tax assessor's office and verified that in fact those two people did own their home. I don't know where they got their information from but it was clearly incorrect. They would not reply to me when I told them that. If I have to go as far as taking a picture of the deeds to the homes I will but it should not be that much trouble. Highly aggravated with this aspect of doing the program.
Reviewed April 28, 2017
I bought one 10 years ago when we were building our house. They're expensive, ($2,500.00 back then) so I chose to buy the vacuum outright with cash instead of buying living room furniture. I figured a stupid couch will wear out but a vacuum that doesn't spray dust into the air was crucial, as I had a 18 month old toddler who used to follow me around behind the traditional vacuum and breathe in all the dust from the vacuum & it stressed me out! It is also fascinating to look at all the debris in the water bucket after you are done vacuuming, kind of like looking through an archeological dig. And if you mistakenly vacuum up a small toy or something it doesn't matter because you can always fetch it out later.
Both my sisters had Rainbow vacs before me & loved them. One sister said she vacuumed her son's mattress and there was all this cruddy brown stuff in the water she was shocked that the mattress was dirty at all. So it's been 10 years & I still love it. The idea that the dirt travels & gets captured through water intuitively makes sense, which is why I'd choose a rainbow vac over Dyson any day.
Reviewed April 24, 2017
I just bought a Rainbow Vacuum and Cleaning System Saturday and LOVE IT!! The demonstration took longer than an hour, but we talked a lot and asked a lot of questions! We thought we knew everything about vacuums but we clearly did not and have been living in a dirty house our whole lives. The people that are complaining are mainly complaining about financing and not the ACTUAL VACUUM! Come on people! We just paid for ours right there and then because we knew which all the people below should have known that financing it makes it more expensive! Ours would have been $2900, but with the 21-year warranty for free and the vacuum attachment for free and the air fragrances for free because we purchased that day, it was $2197 or something like that!
We traded in a crappy ORECK and that got the price down as well! With all that I learned and all that I am getting out of my carpet, this was a deal! To know that people still have these from 1955 (they started making them in 1936) I am convinced that this was the best investment ever! If I know this for even just 10 years and don't have to buy bags, filters or 5 vacuums in that amount of time then I have easily made my money back. The fact that this is also a clean air system and not just a vacuum is a huge plus as well. When I used my old vacuums all they do is create more dust and make my house smell bad! The amount and dirt and bacteria I am getting out of the air in my house is amazing and disturbing at the same time! :) So happy for this purchase. If you are reviewing these reviews please do not pay attention to the financing ones... Base your purchase on the actual vacuum reviews and decide how you are paying on your own. :)
Reviewed April 6, 2017
Without a doubt, I will never go back to another brand of vacuum ever again. I just realized a couple of days ago that I have own this thing for over 10 years now and I have never had an issue (knock on wood). When I first got it I used it in my housekeeping business. Since then, I have moved about 4 times since getting this vacuum and it works on any type of flooring I've had.
I don't know what all the hate is. If you got it financed through a shady company, review them, but not the product. And I will speak from experience on that. I did have it financed and I had a $1.50 "late charge" on my FINAL payment of the loan after I moved and never knew about this $1.50. And the bank took a huge portion of my loan written off as bad debt (I late learned companies get tax credits when they do this). Was I furious? You bet I was! But that had zero to do with the company that creates Rainbow and I dealt with the bank separately. If I upgraded to a newer model I would at this point in my life pay for it with cash and not try to finance something I cannot afford. Anyways... I will never ever go back to using a regular vacuum, regardless of the cost. Never.
Reviewed April 5, 2017
In October of 2016 I was asked to do an in home product demonstration of the Rainbow Vacuum System by some friends of mine. They stated that if I did they would be able to receive a free attachment for their vacuum cleaner and that I did not have to buy anything. Being the good friend that I am and the informative buyer that I think I am, I decided to do some research prior to the in home demonstration. Prior to the demonstration my vacuum of choice was the Dyson Cinetic Big Ball. I went online and looked up the Rainbow systems as well as comparisons between Dyson and Rainbow.
By the end of my two hour research I was convinced that I would not be buying the Rainbow System and I contacted Lisa ** with Astonishingly Clean and advised her that I had done my research and that I felt there was nothing she could do to change my mind over to her Rainbow System as the Dyson was just as good a product and cost me much less. Lisa asked if she could still come by and do the demonstration for me and she said that there was no pressure to buy (Of course!). I told her that she was more than welcome to come by and do the demonstration but that I was steadfast in not buying her Rainbow System. She said "No problem" and we set a date and time for the Demonstration.
On October 28, 2016 Lisa and her Husband Darryl arrived at my home to demonstrate their Rainbow Vacuum System. The first thing Lisa did after introducing herself was to give me a free gift. She gave me a Rainmate air aromatizer and said it was mine to keep just for watching their demonstration. As Lisa and Darryl brought the Rainbow System and all of the attachments into my home, I again told her that I "100%" did not think she was going to be able to convert me from the Dyson to the Rainbow System and she said she just appreciated the opportunity to show me the Rainbow System. I told her about all of the research that I had done and I went on for about 20-30 minutes about how there was really no difference.
Lisa and Darryl listened to me and when I was finished Lisa smiled and said, "I love it when customers have done their research!", and she proceeded to unwrap the components of the Rainbow System and explain the workings of the Rainbow. The demonstration lasted approximately four hours, but that was only because we were talking as old friends while the demonstration was taking place. We were discussing our community and the fact that Darryl and I had worked for the same Department for years, all the while they were answering all of my extensive questions about the Rainbow System. At One point I realized and pointed out to Lisa and Darryl that this was the same vacuum from the show "Everybody loves Raymond episode "Humm Vac"".
One of the biggest things that stood out during the demonstration was comparisons to "Air Flow" and "Air Suction". In all of my online research this was never talked about and I wasn't knowledgeable enough to look for it because I just didn't know that this comparison was something that I should be looking for when researching Vacuum systems. Lisa and Darryl were very knowledgeable on this topic of comparisons and without a demonstration I'm not sure most buyers would think to look into this subject when comparison shopping for Vacuum systems. Most all vacuum systems use filters and when the filters become full with soot and fine dust it blocks the air flow but not the suction. I didn't know that. The Rainbow Vacuum System does not use filters. Lisa and Darryl cleaned several parts of my home (Another plus) while explaining each attachment that could be purchased separately to go along with the system.
Some attachments came with the system but for a more detailed all over cleaning there are several attachments that can be purchased, or "Earned". You earn attachments by assisting Lisa and Darryl in finding others that would be willing to have an in home demonstration. Even if they don't purchase a Rainbow System you still get the attachment for setting up the demonstration. After all of this time I felt no pressure to buy this Rainbow System, but after the knowledge of "Air Flow" and "Air Suction" and filters vs. no filters and seeing the water reservoir that holds all of the dust and dirt as you vacuum, I was sold. I am not a clean freak, but after you really "LEARN" what the Rainbow System is capable of I can not see how anyone would/could stay with a conventional vacuum cleaner. When I do clean I like my home to be "CLEAN" and the Rainbow System is a "CLEANING" machine.
The Rainbow System is not a cheap system and the price definitely made me pause as far as purchasing one, but with all I had learned from Lisa and Darryl I couldn't "not" own one. Ignorance is truly bliss and I was ignorant to vacuum systems and strictly went on what I saw on TV as far as how I chose to purchase a vacuum cleaner. Price was and always will be something that plays a part on my decision making when purchasing anything, but the knowledge that I gained from Lisa and Darryl on vacuums in general could not be denied. I challenged everything they said with what I had learned and by the end of the demonstration I knew Lisa and Darryl had converted me. I was now the proud owner of a Rainbow Vacuum System.
Lisa and Darryl went above and beyond to make sure that I truly understood what I was purchasing, how each part worked and attached to the system. They guided me as I used it making sure that I was hands on with the product and all parts and attachments that went with it, and to this day, six months later, they still keep in touch with me to see if I need any attachments or fragrances, (You add fragrances to the water to enhance the smell of your home while you clean) or any assistance reference my Rainbow System. Lisa and Darryl are great sales representatives for a great product that really sells itself, you just gotta know it's there and what it is really capable of.
Reviewed April 3, 2017
I signed up for a Rainbow distributor to come and give me an in home demonstration at a home show, where they had a sign on their table that said "Free RainMate with every in home demonstration". I thought "Why not, I'll sit through this hour long demo and then get a freebie." So Mario showed up at my apartment and gave me his spiel, I was hesitant to buy. He started throwing in freebies, He said "If you buy today I will give you the shampoo system free." And I decided at this point it would be worth the cost.
I was also trading in my old Bissell for a credit on my account. He had me call their financing department while he wrote up my receipt. They asked me if I had received everything I had been promised, and I told them I didn't know because he was still writing up the order. He left the vacuum he had demoed and told me my shampooer and RainMate would be there in a week. They never came. I also never received the credit for my old vacuum. I contacted their local offices and were told he would be delivering them in person that Tuesday. They never came. I tried again, this time by filing a complaint on the corporate page, and received a call saying I must have misheard him and that I hadn't given him enough referrals for the incentives. I didn't give him enough referrals for the incentive, the incentive he was offering for referrals was a cookware set.
Reviewed April 1, 2017
I had a cheaper vacuum which was way more simple to use and less of a hassle. I haven't noticed a single difference but I think it was a horrible decision to buy this. I think any vacuum could easily keep up with this thing.
Reviewed March 11, 2017
I purchased my Rainbow Vacuum on 03/03/2016 and from the get go I had issues with the "power nozzle" and part of the description states "The Rainbow Power Nozzle does a fabulous job cleaning carpeting, tile, linoleum and other hard surface flooring." And during the demo Jon showed me in my almost entire tiled house how to use the power nozzle on my tile floor. I have had to go in and get the power nozzle bristle pieces replaced numerous times now. They have very limited hours (evening only). I am not really available in the evening and driving across town to drop off and then again to pick it up each time is a huge hassle on my part. I have had to purchase two additional vacuums since I purchased this $5,000 vacuum from them because it is always broken!
And they are stating they only have a 3 day return policy - this is absurd. I went into this after a ton of research and was expecting an amazing product that would not have issues like this and great customer service but the product is always broken and if you can't ever get a hold of customer service then the vacuum is out of service for longer until you can get it fixed. Then they advised me to not use the power nozzle which clearly states it is for hard-face flooring on my tile floors because it is not meant for that.
David the service repair manager from the Sahara office was supposed to come to my house on Friday March 3rd at 9 a.m.. He didn't show up and then he texted me saying that he wasn't able to make it and that we should reschedule. My reply back to his text message asking telling him that I was available every morning the very next week except for Tuesday. He never responded. On Tuesday March 7th I texted him again. Ask him when he was able to come out. He confirmed that he would be here on Wednesday at 10 a.m., he was 27 minutes late. David was very rude and said that I neglected my Rainbow by using the power and also on the tile floor even though the website does clearly say can be used on hard surfaces and that he was going to avoid my warranty because of the use on my tile floor.
David said he's never seen a one-year-old Rainbow look as used as mine and that I must be abusing it. I stated that I use it 3 to 6 times a day because I have to use it after every meal and every snack time or anytime we do an arts-and-crafts project clean up the mess on the floor. He then threatened again to void the warranty on my Rainbow. I called only clean on March 8th at 12:17 p.m. and left him a voicemail asking the owner to call me back. I left my phone number and my name twice. I never received a phone call back.
I called Astonishingly Clean March 10th at 12:45 p.m. and Jennifer answer the phone. She said that she was a manager and then she got John on the phone. I spoke to John and he basically said that they are not going to allow me to return it because I'm past the 3-day return policy and that he is upset because I threw a tantrum and filed with the Better Business Bureau. And now he has to post a rebuttal, and deal with them. But because he's a good guy he is still willing to work with me and help me repair my Rainbow. John also stated for the first time today he might just replace the power nozzle. I just want to return the Rainbow vacuum for a refund. I have phone records, screenshots of the text conversation with David and pictures of my power nozzle that is always damaged.
Reviewed March 9, 2017
A representative from this company came up last night for what he said only 1 hour but he stayed for almost 2 & 1/2. At first he was very polite and friendly but after he finished presenting the product, which is not bad, his behavior changed after I refused to sign directly the contract. The cost was very high almost 3800$, he started to fool us by some discounts reaching 600$. As some said I read reviews before I make high purchases and check the prices and it was a shock that it really costs almost 2800$ and less including shipping. I believe that the product is good but is not worth this amount and these salesmen are so ugly in their way of making business which I really disdain.
Reviewed March 8, 2017
I had an older Rainbow for about 12 years and loved it! We was talked/pressured into buying the "newest and greatest" vacuum ever invented. I am EXTREMELY unhappy with the cleaning ability of this vacuum! It does not perform anywhere close to as good as my old one. It is very overrated and overpriced! I have a rechargeable swivel sweeper that cleans better than the new Rainbow!
Reviewed Feb. 26, 2017
These folks came to my house to demonstrate a Rainbow vacuum. Since I signed up for this at a home show, they promised they would only take around an hour, and they would give us a free air purifier. They not only stayed an hour, it turned into 3 hours. They were constantly asking questions about our finances, very personal questions as well. I had had enough, and told the couple to pack up the vacuum, we had no more time to sit and listen to their nonsense. They were simply not going to leave until they sold us a vacuum. We asked politely several time, then they proceeded to tell us we would not get the air purifier if we did not buy the vacuum cleaner. That is not what they told us at the home show. This was in Anderson, S.C.
We kept telling them we were not buying, they would not leave. I walked in the bedroom, called the police, and within 3 to 4 minutes, the cops were knocking on our door. My husband stepped outside, told the deputies what was going on, they asked to come in, and immediately told the Rainbow folks to leave. This was not the first time they have had to run them off from a home. I had the paperwork that the woman had signed to give us the free air purify, and a set of oils, the cops made her go out to her car and give them to us. I keep my house very clean, and the man kept saying how dirty my house was. The cop told him if he didn't stop putting us down, he would take him in. Hated to use such drastic measures, but had to do what I had to do. DON'T EVER LET THESE FOLKS COME IN YOUR HOME!!!
Reviewed Feb. 22, 2017
I purchased the Rainbow system over 4 months ago. After reading these reviews I was afraid that entered into a contract that was misleading. However, I followed the guidelines for the Go4it program in order to receive my system for free. I completed my 12 demos in less than 90 days and the company honored their word and I received the money to pay off the system. I had 5 sales out of the 12 and I made my 13th sale. I will admit it was a lot of work but ultimately it was worth it. I received lots of incentives and all the attachments.
I only had two bad reps and I requested those reps not do any of my other shows. The other 10 were professional and thorough. I would go to a friend's house with a bottle of wine or a snack and watch them clean their house. Everyone who saw the demo loved it and it was no worries if they decided not to get it. So, it was a win- win. I got a great product for free. If I had 12 other friends and more time I would do it again. I will admit my other friends did not have my same experience but it's because they don't have the time to do the demos. I have one friend who finished hers within 30 days. I hope this helps.
Reviewed Feb. 18, 2017
Rainbow did not mention nothing about a $2900 vacuum costing $4000. We got the Rainbow and were told it was going to $2900 total. Come to find out a month later that the company took a loan out for $4000 for the vacuum. I did not consent to a $4000 loan being taken out for a vacuum. I could have gotten the same product for less than $1000 online. This company is a scam. Don't waste your money.
Reviewed Feb. 9, 2017
I've owned and used my Rainbow for 11 years. It cleans like no other. All of these people complaining about what they have to clean out of the water basin and the smells need to stop living like pigs! If you've got all that crap in the basin after you vacuum or shampoo then your rainbow is working! Morons! If your carpet never gets 100% clean, then it's time for new carpet. You've trashed yours beyond belief by living like animals. Those of you complaining about financing, you signed the freaking contract! You wanted it, so you signed it to get what you wanted. You! Don't blame anyone else. We financed ours originally for about 2 years and paid it off. It's still saved me money on buying replacement vacuums and bags over an 11 year period. And it prolonged the life of our original carpet to 9 years. And it was cheap carpet! Rainbow is the best!
Reviewed Feb. 6, 2017
I have MS. The seller said it would be good for me since I am auto immune. She said it would be easy for me to use. Well I have to say NOT. I have fallen 2 times putting it together. I called the seller and she said "well you can pay someone to use it to clean your house." Can't afford that. I asked her to pick it up since it's only been used 1x for $1000. She said she would tell a new person she's training. I tried to call the distributor but no answer. They're such a sham I can't believe it. And she is at home conventions trying to get people by saying you might win a air purifier.
Reviewed Jan. 10, 2017
I absolutely loved the vacuum itself but the tactics they use are horrible not to mention if you don't have the 3000 to scoop out right then and there they have easy monthly payments but if you actually read it you're now paying a grand total of 6000 so I respectively ask for the return till I could pay in full. So now the manager or owner or someone whose ** clearly does not stink to them calls me, starts off nice and then when she realized my mind wasn't changing now I'm questioned on maybe I just can't afford it cause 100 a month is worth it... not when it equals 2x the price (just cause I love a car I'm not gonna pay 2x the money for it when I could wait and pay half) and they have a work for it program. She says "well we probably wouldn't even hired you from what it sounds like."
Like holy you not only temporarily had a sale but on hold but lost it all together. I can't complain about the product. I did really love it but just for how I was treated I am willing to pass it by. And there is no way to buy these without going through one of these consultants. If you have 3000 to drop I would say it's a great product but don't fall for their ** monthly plans that in the end cost you double!
Reviewed Jan. 10, 2017
DO NOT BUY THIS VAC. It is a rip-off. They will charge you 24 percent interest and for your 2300 dollar vacuum, after 2 years of paying 89 a month with 49 a month in interest, we still owe 2100 dollars. We're cancelling the automated payment and contacting our attorney. High-pressure sales and empty promises were delivered and we got a defective vac and we did not get the fragrances or the humidifier or ANYTHING we were promised.
Rainbow lied to us and is now STEALING our money. I have no receipt or order number because this was a set-up from our relative who gave out our PII illegally and hooked us up with this pyramid scheme. The vac is great, it's just not worth 2500 bucks. Maybe 250 bucks, but not TEN TIMES THAT. This doesn't work any better than our Bissell upright. I am extremely unsatisfied, especially at the raping of our bank account. We are stopping payment and we don't care about the credit hit. Come get this piece of ** and stop charging us a hundred bucks a month for eternity.
Reviewed Dec. 19, 2016
The vacuum is wonderful and I would buy it again. One of the "perks" was that if you had allergies/asthma, you could get a prescription and have it written off on your taxes. Our daughter is 3 and does have allergies/asthma BUT she tested negative to the dust mite which is how you would get a prescription. They use this as a selling point but need to be more forthcoming about the information given. We would have purchased anyway because we know several people who have had them for long periods of time. We also have 3 large inside dogs and the Dyson Animal we purchased in 2009 stunk even after cleaning filters... It also lost suction.
Reviewed Dec. 18, 2016
Machine stopped working within 3 mos. of purchase. Took it to a Rainbow store for either exchange or repair, they refused to do so. When told it was financed and could not continue to pay for something that doesn't work the response was "we already got paid. It's up to you to pay the financing company." We are stuck with a broken machine and harassing phone calls.
Reviewed Dec. 8, 2016
I have owned Rainbows now for 24 years. Yes the water thing can be a hassle but I love that my house is cleaner longer than it ever was before. The floor has very little dirt when I do vacuum and I only have to dust once a month and I live on a dirt road. Yes it is expensive but I have only bought two machines in 24 years so the math is awesome. No filters and no bags.
Reviewed Dec. 2, 2016
So, this all started cause my fiance put his name in a mall drawing for a displayed John Deere riding lawnmower. He got a call saying we are part of the 25 finalists and won a 3 day, 2 night trip to a place of our choosing in the US and that logistics would be squared away via home visit. The first visit didn't pan out cause I was at work and apparently both parties need to be present. So yesterday the guy came with a Rainbow shirt on and discussed the trip for maybe 5 minutes (which was apparently only hotel inclusive, the plane or car ride expense wasn't included). Then he brought in a Rainbow and wasted our time by throwing a 3 hour show in our living room about a $3000 multi purpose vacuum cleaner.
Me and my fiancee make about 50k collectively which is not a lot plus a wedding we are funding. My fiance was in awe as was I but I couldn't stomach the price. I could get a used car for about that price. So we considered the item after hearing we could earn it before first payment by participating in and giving references to present the product. I told the guy I didn't want to make a decision till after the holidays and he was pushing the "you can keep it and not make a first payment till June starting the first of January". My fiance was all over that and we got it. After, I called my mom who told me she used to sell Rainbows and that the business is almost required to disqualify a certain percentage of visits to either gain out of pocket expense or interest.
I kinda made my fiance return the item within the 3 day cancellation period cause I did not feel comfortable with a company who scammed us into purchase, having our personal info. Nor did it feel right having to make a part time job out of merely paying off the item. I think it is a good product and works well, but it's not worth the price. You can get it new on amazon for 25% less and tack on a sufficient warranty for 1-200$ more or buy a different and even more efficient and higher rated brand for 700$ with a 10 year motor warranty. I am really upset that the rainbow company manipulates and misleads people into purchasing it by offering trips or what not and then throws in the sales pitch. Unethical. It is for that reason that even if I were rich, I wouldn't buy it.
Reviewed Nov. 17, 2016
I love everything about my Rainbow system and I have had it for 3 years. It does not stink as one of the reviews on here said. That means you sucked something stinky up and you need to wash your hose and basin. It never clogs. I don't have to clean nearly as often because I actually pick up all the dirt. It's a dream. Totally worth the investment.
Reviewed Nov. 9, 2016
Rainbow makes a great vacuum but has horrible marketing skills. After a 2 1/2 hour demo, I was very interested, but always like to think about large purchases for a day or 2. Well, I just witnessed the salesman go from nice to "nasty"... Totally disgusted, I purchased online from a reputable for 1/4 of the price and am very satisfied. My item appears to be brand new factory condition. My friends were supposed to get a small token referral bonus and are being ignored. I'm not sure why a company who makes a great product chooses to operate in this poor manner.
Reviewed Oct. 31, 2016
After owning a Rainbow over a year, I have to write a review. Only, because every time I use it, (which is every day), I complain. First of all, I like a very clean home. I like how rainbow does clean. BUT this cleaner is the most disgusting thing I have ever had to clean. I think I'd rather clean a port-a-john than this machine. Well, it's probably about the same as a port-a-john! The bin that holds the water smells like death, a sewer, a constipated person, I don't know, whatever smell is the worse in your life.
It's SO bad that I have to take it outside to empty it. And thank god that I have woods in my backyard, or I don't know where I would empty it. Then, while emptying it, if a piece of hair or dog/cat/ whatever hair or human cell is in it, it sticks inside the water bin. I have to get a paper towel to get it out. Then, I have to take the smelly bin into my kitchen sink to clean it. Then I have to disinfect my kitchen sink and the surrounding area around my kitchen sink due to splatter. Then, you have to go hook the machine back up. It takes a good 15-20 minutes of my time to do this and more if I clean it properly because the attachment to the hose is also FILTHY WITH SMELLY GRIME! UGGH, I am not kidding.
I will never recommend this cleaner to anyone for this reason alone. I wish that I could attach the smell of this machine. Maybe, I'll make a video of the steps that you have to go through when you want to vacuum and post on youtube. I have to do this procedure 2-3 times a week. Again, it's disgusting. I now wear gloves. I paid $2,000 and like I said, it clean good, but... Like I said the smell of death... ALL I want to do is turn on my vacuum and clean. Occasionally, empty a container or change a bag. p.s. my family runs when I empty it. Oh, and the little bottle of air freshener does NOT HELP...
Reviewed Oct. 22, 2016
So I thought I was going into something easy to do when I choose the go for it program but this is just a time bomb waiting to explode. Rainbow does not pay you the complete money to pay for the Rainbow after taxes and interest from the 3rd party lender who pays Rainbow & gave you a loan. Next they disqualified your show for the stupidest reason if they don't get a sale. I did 16 shows as of today and only 11 qualified... Simple stuff as 1 of the couple work full-time but is on call because of her injury and the other that keep freaking me out is if 1 of the couple parent live in the home. It's call a multi-family home. It even gets worst if you tell the rep who is doing the show that the mother help with some bills because staying with them...
Now yesterday 10/20/16 I did a show thinking everything was ok because I didn't see anything wrong. About 20 mins later the rep Jason call to say your show was not qualified because it's a multi-family home due to the fact the mother live in the home & the husband told him she does help them pay their mortgage. Now mind you the mother already told the rep all 3 names are on the title because they just purchase the house together. He didn't find a problem with it then. We watch the demo for 2 1/2 hrs or more after he had a problem with it because they didn't purchase... Mr. Jason had the nerves to blob "he never seen a ** family lived like this before". Then Jason (rep) said "I'M not being racial or anything..." So what are you being then Jason?
He is a huge white man that kept pulling his XL t-shirt off his 5x belly & we didn't discriminate because that is not the way to treat people. If he didn't say what he said I wouldn't even go there right now. Jason DID not give the family the hotel weekend that was supposedly to be a token of their appreciation to each house they go into to do a demo purchase or not. I think Jason is rude & racist. Don't please don't take it unless you want to have sleepless nights. I have met a few nice rep but Mr. Jason is the worst.
Reviewed Sept. 27, 2016
If someone calls you and said they drew your name for a FREE aromatherapy machine that you filled out at Bikes & Blues, HANG UP. It's not a free gift like they lead you to believe at their kiosk. What it is, they bring your "gift" out and before you get what you WON by having your name drawn is, you have to sit through the presentation for the Rainbow Cleaning System. So, your name WASN'T drawn by luck. They went through ALL the slips filled out, under false pretenses, and picked the LOCAL names.
This is a complete scam. I told them I can't afford to buy it but I would like my "gift" that I won by having my name drawn. She said, "So, you'll be willing to look at the cleaning system and it could last 45 to 90 minutes." I said "No, I don't want to see it." She said "Ok, thank you then." AGAIN, I said "But I want what I WON when my name was DRAWN." Well, ONLY if I sit through the presentation. The Company name is: New Promise and their phone number is: 479-649-0909. If you get a call saying your name was drawn and when can they come by to give it to you... they will be trying to give it to you... you know the gimmick at BB & BBQ.
This place didn't have any Rainbow units there. All they had was the aromatherapy machines. When they called me yesterday, they said they will bring it out, show you how to use it, how to clean it and show you the bigger unit... BIGGER UNIT. No mention of Rainbow vacuums. TOTAL dishonest. I wish I could see them again at some other rally etc.
Reviewed Sept. 20, 2016
I am giving them 1 star because you have to rate in order to give a review. First of all, I was pissed because my time was wasted. He said the demo would be 45 min to an hour. An hour later he is still rattling and I am tapping the face of my watch. I am not a fan of salesman when it comes to consumer sales and I definitely did not like the beat around the bush approach, casually and covertly throwing shade and trying to be witty but sounding like an ass. They give you the free gift (the mini air cleaner) but then yank out a big advertisement for a $3000 set of pots. NEXT. He pulls out a flood light and calls it a black light trying to show us the dust in the air. OK. What's your point? Then he pulls this huge thing out of the box, puts water in it and turns it on. YAWN. Ok so at this point I am like... "listen we are not interested. This "air cleaner" is way overpriced. We are not paying 3k for this."
I told him the price itself is not practical for working class people and although we could have purchased multiple units we were not because the price is ridiculous. He argues with me that he is right and to let him tell you why he is right. I told him "pack it up. I am not interested." As he is packing it up... He is consistently mouthing off about he goes through this all the time and who in America is "practical". I wanted to put my practical foot up his simple **. But I refrained from even responding to this nonsense. What I wanted to tell him was that he was an epic fail in the way he handled the entire demo from start to finish. When a potential customer challenges you, you don't get cocky and try to go word for word. You zip it and you be professional.
He was young, immature and tacky. I wouldn't have purchased one if he was polished however, a polished individual would not work for this company nor would they have behaved as he did... Which means this consumer complaint would have never been written. The quality of a company's employees directly reflect the quality of the company itself.
Reviewed Sept. 20, 2016
I wanted to say that I was skeptical at first as I am certain all people would be! I love the Rainbow system!! It is amazing as a cleaning system and keeps the air fresh in my home!! However, I wasn't sure if I would really get the money back for doing the "Go for it" program. I had nothing to lose, so I started booking the referrals. I followed the guidelines they gave me and had no issues on my program. I read all these reviews and find it really hard to believe that these people did not get the same treatment I did. I have had a great experience and got my checks yesterday in the mail!!! This is a great opportunity to earn one for free and I love my system. I had some really great and fun reps, now some were little better than others, but it was still entertaining! Thank you Rainbow.
Reviewed Sept. 9, 2016
I absolutely love the effectiveness of the Rainbow. It will definitely live up to expectations. I see a lot of negative reviews, but its usually just people upset because it's expensive or they had the misfortune of a bad sales rep/distributor. I had very nice and informative reps, they were hardly pushy. We are blessed with an amazing local distributor and team. I decided to earn my free Rainbow, and I most definitely got paid! Its a great product, and its worth the extra money.
As far as the reps and distributors go, every franchise has good and bad in it. I can go to one McDonald's and get great food from smiling employees; their boss is probably good to them! On the other hand, the McDonald's downtown will guarantee sloppy food from grumpy, unhappy employees. I bet they don't have that good of a team behind the scenes. Bottom line, see a demo for yourself and decide from there. Keep an eye out for pushy salesmen or ridiculous prices. Those people infect every type of work out there. Try to avoid buying secondhand or online, the warranty is a good thing to have, just in case!
Reviewed Aug. 11, 2016
Rainbow Go4it program is a scam. I accepted the Rainbow Vacuum knowing after I was told about the Go4it program of selling 2 vacuum to my closest friends and relatives. I was told that I only had to do 12 shows to be qualify for the full payment of the vacuum. I sold three vacuums. At the ninth show, I ask for confirmation of completed shows and was given the correct # of shows. Upon completion of my 12th show, I requested my gifts and compensation check to pay off the vacuum. After a few emails, I received a reply back from Norma, (the crook) that manages the program stating that one of my show was disqualified and that they had sent me out an email stating this and I did not respond back.
The crooked Norma also stated that my time was expired and there was nothing that could have been done. It's my intention to stop this deceptive practice of tricking innocent hard working people to take on responsibilities of which they would not normally have sign up for. I am really feeling bad too because I have invited these crooked people into my friends and relatives home to take disadvantage of them. We really need to stop Norma and everyone who is apart of the program. I am willing to go to the FBI.
Reviewed Aug. 8, 2016
After a demo I decided to buy the Rainbow Vacuum using the Go4It program. This is the big mistake in my life. The rep used tactic to make me buy. I called the rep the third day because I changed my mind. I did want to return the item. Never heard about him. I called several times, send email to the customer manager but she told me it's too late. I tried to book friends for the demo, I couldn't find any rep. I ended up with a bill over $3000. I never told by the Rainbow agent that it will be financed by another company. They asked me to filed for bankruptcy which I don't want to. JANE FROM DOUGLASVILLE you can contact me. I would like that to stop. This is a scam. Be aware people.
Reviewed Aug. 8, 2016
I love this machine and everything about it. Mine is going to be 10 years old in August and still runs like it did out of the box. I have really bad allergies and that's why I bought the machine. It does wonders for the air quality - I might have to dust with a rag once a month, if that, because weekly vacuuming with this machine takes care of dust in the house. I will say their sales people and sales tactics are sketchy. You have to do your research and be 10 steps ahead of those people. Their goal is to SELL you add-ons, play games with you to "earn" add-ons (like give me 10 names and phone numbers and you get a steamer). Your goal should be to get just the vacuum for the least amount of money! You'll love it!
Reviewed July 29, 2016
I have owned my Rainbow for 10 years, no issues. I think the people having problems are probably not using them properly or cleaning them after use. It is superb for removing dog hair, cleaning cars, and shampooing carpet (with the optional aquamate). I sold these in high school to earn my mother a free system. That was 15 years ago and her system still works like new, no issues. When used properly, I have heard these will last 20-25 years. The cost isn't really an issue when you factor in that longevity. In order to learn how to use one properly, you need a demonstration. Don't just buy on eBay, unless you have owned one before.
Reviewed July 21, 2016
A friend asked me to sit for a demo for her in other to keep hers for free. So I and my husband sat for 3 1/2 hours to watch the demonstration. I liked the cleaning power of the Rainbow and decided to keep it and do the same "go4it" program my friend did. The price after a $600 discount was supposed to be $2760, which would be reimburse by Rainbow after completing 12 "approved" shows. I did 13 shows in less than 40 days. 4 of my friends kept the Rainbow. I then requested for my $2760 check, and a representative emailed me stating only 9 of my 13 shows were qualified. I then requested for the list of the unqualified shows and the reason it was disqualified but they never responded to my mails nor my calls. Mind you, I followed their qualification guidelines thoroughly and I knew I met all their requirements, but Rainbow refused to keep their own side of the deal.
They are looking to enslave people and enrich themselves at the process. I called the finance company to pay off the Rainbow but the crooks only accepts debit and MasterCard. The payoff price excluding the interest and taxes was $2948.92 instead of $2760 as advertised by all the rainbow representative. I do have a full video of their demo secretly recorded, so as to expose their lies. Sabrina and her husband Javier heads the Roswell office of scam. It's about time we expose their fraudulent acts and safe future victims. I already contacted Jim Strickland of wsbtv, so if you want to join me to put an end to this scammers, contact me.
Reviewed July 6, 2016
I cannot and will not believe what you people are writing. I own a home childcare. Use my Rainbow several times a day every day. No issues. We use it to clean the air as well. I did earn my system free. So the bs lies need to stop. Rainbow system has changed my life for the better. I have asthma and since we've gotten our system I have not been sick at all and my husband does not snore anymore. It's a win win for all of us.
Reviewed June 30, 2016
We were given one when my mother in law upgraded to a newer rainbow and we used it for several years until we moved overseas and I gave it away. I believe it was a D4. When we moved back to the states I regretted giving it up and bought a newer rainbow I found on eBay, an E series. Since the water catches all the dirt and dust it helps with my allergies. We flush the water down the toilet - not difficult at all and we don't need bags. Most of the complaints I've read seem to be centered around the sales and service. Since we bought a used one on eBay we have no opinion. We don't leave the water in the tank when we're not using it and we haven't run into any maintenance issues. We've been using this vacuum for over 9 years now and haven't had any issues. The only downside I've found is as I get older carrying it upstairs gets a little old.
Reviewed June 29, 2016
Elite Solutions claims that you will earn a free Rainbow if you do 20 qualified demonstrations. They say that you do not have to sell. However, the only way you make money is by selling. If within the 20 demos you do not sell 1 out of 5 demonstrations he will have a trainer go with you. They make it very hard to actually earn a Rainbow for free. They trap you into purchasing a Rainbow by going on the equity program fully knowing that most people do not earn theirs for free. They also hire people claiming they will make $2000 bi-weekly no sales required. That too is misleading. I would not purchase a Rainbow or work for Elite Solutions located in Sioux Falls ever again.
Reviewed June 23, 2016
We bought Rainbow Vacuum around $3,000, about 6 years ago. We have a big family and a lot of people use it several times a week. In 6 years we repaired that vacuum around 4 times, and it cost us around all together around $2,000. So buy vacuum like Toyota that is durable and requires very little maintenance, don't waste your money on a vacuum like BMW that requires a lot, lot of maintenance, and it's not durable. Yes, this vacuum cleans excellent if you have dog, and washes carpet really good. If you don't have pets in the house, don't waste your money.
Reviewed June 23, 2016
I found out the hard way that the distributorship operated by Barrington Francis in Atlanta office is corrupted and dishonest. He has reps go out with Rainbow systems that appear to be new in the box. Actually they are mostly demo units that have been cleaned up and put back into new boxes. Here is what they do. They DEMO what they call a new unit and if you decide to buy it, then you get that unit.
Now what is wrong with that picture. Suppose you don't buy it, which their closing rate is around 50%. What the rep eventually told me was that the unit goes back to the office and they clean it up and send it back out for another demo as a new unit until it's sold. So this process can happen over and over again. The kicker is they have not just one rep doing demos, so you can imagine the number of units that are MISREPRESENTED as new and are actually demo units sold for $2700 with tax.
When I found this out and tried to return it, 2 days after the 3-day return policy, it was too late. I confronted Barrington with this information and asked him point blank if this is what they do. He refused to answer me. I am appalled and disappointed at this level of deceit. When I tried to talk with Barrington, he was rude, telling me to stop bothering him and hung up on me.
I bought it on a payment 18 mo plan. So I asked Barrington to cancel the order and call the lending bank. He refused saying it was past the 3-day time limit for returns. I called the home office and because these are independent distributors, their hands are tied which was another sign of how badly this company is operated. If the parent company has no control over lies and deception of people selling their products, then that speaks even worse of the integrity of the company and product. This has turned out to be a nightmare! Stay away from this company!!!
Reviewed June 14, 2016
I had the displeasure of having a 4.5 hour long demo at my house for the Rainbow. While it is impressive, it does not merit taking up that much of my time. I have also had the horrific experience of being stalked and harassed by the salesman. He also did this with several friends and relatives after being told no repeatedly. This high pressure sales pitch coupled with the harassment absolutely astounds me as a preferred business tactic. I would NEVER support this company after what they put me and my friends through. The salesman also made up a fake program in order to "earn" a free Rainbow. This NEVER happened.
After a day of bogus training and other bogus house trips that were "supposed" to be trainings, the entire program was changed and his supervisor admitted it was made up entirely. They also had NO money to give a free Rainbow to someone who completed the program. Do not trust a company who lies and has extremely shady business practices. Go to Amazon or eBay if you want one-- much cheaper and no harassing salesman!
Reviewed June 13, 2016
We participated in the referral program for a friend. I felt very pressured the entire time. I hesitantly proceeded. The whole time the rep was seeking sympathy for only having one car & used lines that was almost insulting to us as customers. I was impressed by the machine & now we are in the process of trying to refer other people to rainbow dealer. Show 12 & sell 2. The only problem is when I set one up the dealer never follows through & is able to show the product. Stories change & so far we have yet to show this to a friend. We no do not want to keep asking friends & family to see this product since our dealer is not able to help us out. I have talked to some other people & they have experienced similar issues with referral program. Please use caution when using this program.
Reviewed June 10, 2016
Please run very fast from this company. Good product way overpriced. Can buy them for about a third of the cost off Amazon and eBay all day long. High pressure sales tactics - will give you one for free if you do so many demos - that's a bold face lie. Way too expensive and extreme high pressure to sign you up today. Only reason I gave them one star is that it will not take your review if you don't.
Reviewed June 9, 2016
DO NOT, DO NOT, DO NOT buy this system. If you get a sales person telling you won the little Rainbow system which do a damn thing. Then they pull out the vacuum and show how much better than the one you currently. So they do their routine and you will obviously are impressed. Stop right then and there and throw them out the door. I was stupid thinking it's better than my Shark. They neglected to tell you how heavy it is so going up and down stairs is out of the question, it's TOO HEAVY. Plus they don't tell you anything about longer horse, nor about the cleaning the hardwood floors or tile, that you have to buy separately. I just bought 2 mos. ago and it's worthless. $3,000 gone for a worthless machine.
Reviewed June 5, 2016
So, I entered a drawing for an air purifier at my cat's veterinarian office. Apparently I was chosen as a winner. They called me to tell me I won and insisted they drop the purifier off at my house. I asked if I could pick it up and they said no. So, I set a time for them to drop it off... A guy came over, brought a very different version of the purifier I entered to win, then asked if he could show me the big purifier. I said ok. This turned into an hour long demo then a 20-minute high-pressure sales talk to buy a $2800 air purifier. I said no many times and the price magically dropped to 1800. I still said no and the salesperson said most people could afford $50 a month... At this point I almost got hood on him. He also made me feel awful that I didn't help him win his monthly sales contest. Never enter a drawing for one of these purifiers. I felt very disrespected and caught off guard.
Reviewed May 24, 2016
When I purchased this rainbow cleaning system, I was told that I could use a credit card. But since I was waiting for a new one in the mail, I decided to give my checking account info. After couple of weeks, I received a letter in the mail stating that my contract was purchased by United Consumer Financial Services. So I called them up immediately to pay this off by credit card, since that's what my original intent was. Customer service said they don't accept Amex.
So I called them back again to pay with a different card and to my disappointment, I was told that they don't accept credit card payment at all! With a massive interest rate of 25% per annum, which I don't want to fall into, I have no option but to pay in cash. The amount they financed was for $3k and I was only able to pay $2,500.00. After seeing the next bill, I was shocked that the pay off would be $637.63. Therefore, I was charged an interest of $137.63 in just a month!!! I contacted customer service and was told that that's what I signed for.
First, I was never told by the Rainbow agent that it will be financed by another company and the rate will be this humongous. Second, I was not even given any reconsideration to have this interest get lowered even I already paid almost all of it during the first month. This financial firm would just suck your money away! After reading a lot of bad reviews about them, I decided to just pay this off so that I won't deal with them anymore. So beware of this scheme! As for the rainbow product, it didn't help with my allergies at all. I do recommend it as a vacuum cleaner but it's too pricey for one.
Reviewed April 12, 2016
I first bought the Rainbow in 1998, had been suffering from asthma and some other allergies for years. Since using the Rainbow, my symptoms have very much alleviated and I'm healthier than ever. I have been looking around for any other product in the market that is as good as the Rainbow if not better, so far I have not heard or seen any in the market. Recently I have traded in for the latest version Rainbow, and it's even more incredible than my old Rainbow. Just love the machine!!
Reviewed March 26, 2016
We were scammed into buying this vacuum from them without making it clear that we would be paying over 4,000.00 for A VACUUM. They will not work with us on this amount. We can't afford to pay this kind of money for a vacuum that is a lot of work just to use it, having to put water in it and hooking everything up on it before you can even start, then having to redo the water every few mins to keep it working right. If anyone knows how we can get out of this mess please let me know. The way they got us to buy into this should get them FIRED.
Reviewed Feb. 22, 2016
The product cleans better for allergies than any other vacuum I have tried and lasts more than long enough to be worth the price. A company I worked with in the restoration and museum industry will not use anything else on 16th century tapestries actually and the Rainbow company replaced several motors on their 20 year plus models. Never have I seen so much pulled out of a carpet and the water dumping was super easy. While I dislike the company's pushy nature and sales reps, I wouldn't buy any others anymore. The quality of the equipment well makes up for the price as it works well for a very long time and they are pretty good about replacing warranty parts.
Reviewed Feb. 17, 2016
Went to a show in San Diego, got a call that we were randomly selected to receive a free Rainmate, that they would come down and deliver the product. Well 3 hours later after demonstrating the Rainbow system, they tried everything to get us to buy right now. And give them names to contact people. After they left they left their mess behind, and we never got our Rainmate. "We will ship it to you." All in all beware of them, it sounds like a good Idea, but it's not worth it.
Reviewed Feb. 15, 2016
Great product, absolute worst company I have ever worked for. I've never written reviews or been the type to complain, I'm very kind and gave this company many chances. I was not paid twice by two different dealers who owned their own offices! The first one quit Rainbow because of their unprofessionalism and the other, Anita **, just wanted to constantly call and text my phone for my help and claimed how great she was and how she would never not pay someone LOL! Yet when I wanted to mention my last paycheck, no answer! If you are in Florida in the St. Pete area do not purchase a Rainbow from those snakes.
Reviewed Feb. 13, 2016
I did the program (show 12 demos and sell 2) to get my Rainbow for free. I did 12 demos and sold 2. The rainbow reps told me that they were qualified sells. Around the time I was supposed to receive my checks the office contacted me to tell me one of my sales did not qualify. First, the reps at the demo had already told me they qualified. Second, I finished my program a month early, but they waited until my program expired to inform me one of them was not qualified. MISLEADING AND POOR CUSTOMER SERVICE!
Reviewed Feb. 3, 2016
I've owned my Rainbow for 2 years that I purchased from Craig in Reading and it works great for my pet hair and my daughter's asthma! Wouldn't use anything else as this is my second one - had my first for 12 years before trading it in. Have owned other high end vacuums and none compare to it. I do have friends that haven't had the best optimal experience with some of their representatives, but that doesn't take away from the machine being the best of the best. Highly recommend this machine for people with pets and allergies!
Reviewed Feb. 3, 2016
My mother has dementia. SOMEHOW (I'm guessing from a sub-contractor building her a new gate) a sales rep got her phone number. My sister called by chance at 3:00. My mother said she couldn't talk, there were people there. My mother, NEVER a social butterfly, has become a shut-in. Red flags. My sister called back at 4:30. The 2 men (WHAT?!) were still there. I grabbed my lover after work and charged over. These (2) 25 year-old college students, very handsome, said, "You must be the daughter," and started packing up, while starting the sales pitch on me. I walked over to the receipt. The man was holding the signed check from my mother for $3200. I literally gasped. I saw my mother's face change, and she realized she had made a TERRIBLE mistake.
I marched up to the man and growled, "Hand her the back the check." VERY lucky he didn't have an app on his phone to deposit immediately. He stalled and hemmed and hawed, and I threatened to call the cops. (WISH I HAD.) He gave her the check and she tore it up. The "Original price was $6000 (WHO THE ** BUYS A $6000 VACUUM FOR A HOUSE!) but with her medical discounts, it was half price." In a very low, I-mean-business tone, I stated, "Get. Out." After telling me I obviously don't love my mother, they left. We began conservatorship paperwork immediately. My mother is no longer in charge of her money.
Reviewed Jan. 17, 2016
I purchased a rainbow vacuum for my mother a number of years ago as a gift. The product exceeded our expectations. Although different in structure and design from many vacuum cleaners that use bags to collect dust (rainbow uses water), this vacuum displays excellent cleaning capabilities. It traps dust and debris in water. The collected debris is not fun to empty, but does demonstrate how much dirt convention bag vacuums sometimes miss. My only regret is that the Rainbow vacuum costs so much today, it is quite expensive when many competing products sell for a few hundred dollars. I would recommend the Rainbow cleaning system to everyone. It is an excellent product and very well built.
Reviewed Jan. 14, 2016
A representative came to my home, I had a bad feeling about the product. The presentation took three hours too long. I did unfortunately purchase the rainbow vacuum. I stopped paying on the vacuum and I receive call twice a day every day even on Sunday. I just had a so-called representative show up at my door today to collect on the money I owe. Last time I checked even if the account goes into collections, I never thought I would see the day they come to your door to collect. I would never recommend purchasing or even have a representative come to your home. I regret purchasing this product!
Reviewed Jan. 4, 2016
An ex-friend, who is my neighbor, begged me continually to have the salesperson come over and do a demo. After cleaning my house extensively, the neighbor, the salesman and another man enter my home. I only said A salesman can come over... unsettling feeling begins. They start the Demo with checking out and commenting on the things in my home. He called me "HONEY" too and was quite flamboyant! (No ONE calls me HONEY!)
Then of course turning to my husband faking they know something about his career. (CLUELESS) They talk fast for a reason. They are diverting your attention as the insert dirt packs in the hoses and nozzles. My husband pulled it out during the "Demo". The neighbor was in on the "demo" too. As she was rambling nervously and saying hurry up I have to go to church. Don't talk during the "Demo", talking over me as I am talking to my husband and when I went outside THE SALESMAN was talking loudly in front of my home about how nasty my house was.
I walked outside, lit my cigarette. My neighbor reminds me how she HAS TO go to church. I told them it was a no go as my neighbor is burning in hell in my house apparently, and I had other Adult plans in my future. Commented on his Lexus and he said it was his third. I asked "Did you wreck the previous two?" Matter of fact, yes! I said "Well, you need to learn how to take CARE OF the things you work hard for!" He packed up and commenced to say negative things outside of my home, at which point, I closed and locked my door. I called my neighbor and she laughed. I said... "This isn't a joke... When you decide to wear your big girl panties, CALL ME! DO NOT LET THE HUSBAND WIFE ACT IN YOUR HOME! He was pushy and casing my home!
Reviewed Dec. 5, 2015
Funny how the major complainers are those who can't or won't afford this best cleaning system ever. You can't beat water for cleaning, no one has to convince anyone. Just see and decide for yourself like I did. Use your own judgement and don't even believe my word for it, see for yourself. Being open minded to awesome things in life is not for the average to see or have. Never having heard of the rainbow I watched the demo for the sake of being open minded and the words "clean" earth friendly 10 in 1 machine.
I wasn't embarrassed about dirt being pulled from my carpet, because I knew how much I cleaned and cared yet there was always a smell even after vacuuming not to mention causing us stuffiness in our home even with windows and doors opened daily. I was happy to kick my 2 vacuums to the curb and giving it to seller, they were filthy and knew deep down they weren't doing squat. I did not need to be convinced, my husband after not wanting to watch demo totally understood the concept which I did not, all I cared about was clean, breathing, and the big value the system has.
Just like when buying any gadget, you want the best and biggest value, and the Rainbow is it. I even asked people who I found out had it, they love it. Regardless what the heck salespeople or demoers do, the rainbow is special and awesome bc does what it says. If you don't have one you won't experience what it does for us owner who love it, use it and see the benefits.
No bad smell in my home, smells fresh, feels clean, all gets pulled into water, ALL, dirt never blows out like filthy vacuums, purifiers or all that nonsense that is a waste of money. Next time you visit someone you know and they open their door, just smell the whiff of smell that comes out of their home, you'll know they don't have a rainbow. How does you place smell every time you enter your home?
I wouldn't even buy a dollar mop, not worth my $, not to mention my swiffers that broken, not worth it. I use my own PURE ESSENTIAL OILS with the Rainbow not the ones from the company since they are chemical based. Like I said, use your own sense and judgment if you have it. The rainbow is worth our health, my families breathing, cleanliness, happiness, satisfactions, time, money etc. If you don't watch a demo for yourself, then you won't know what anyone here is commenting about. Decide for yourself. Don't be a puppet, make your own educated decision. If you don't understand big value, then Rainbow is not for you. If you like nice, exclusive worthwhile things in life, then Rainbow is one of them. If REAL cleanliness, HEALTH, is a priority to your home, YOU WILL LOVE THE RAINBOW regardless of how much money you lack or do have.
Reviewed Dec. 2, 2015
We did a demo to help out a friend. Long story short, the sales rep put on a good show and we ended up getting this vacuum. I hate it. Too bulky, and the finance company does NOT have any compassion. We live on one income and sometimes there just ain't enough money to pay on it. I wish we had never, ever bought this darn thing. So, I do not recommend buying this vacuum, no matter how good the demo is.
Reviewed Nov. 23, 2015
A rep came to my house to perform the demo and I loved the product. However, he left me with the unit that he used for the demo & he packed up the box that the vacuum came in and took it & my trade in, which by the way is BS!!! YOU STILL END UP PAYING A LITTLE OVER $2,800 & if you finance, it's over $3000!!! Out of my referrals, someone purchased a unit from the same Rep but she received a brand new one instead of the one used during the demo. She also received a follow up call from the company. I got none of that! The rep was nice but as he went to the referrals I had given him, he discussed information about me that had nothing to do with selling the product with at least one of them. I am fine with my expensive purchase but totally dissatisfied with the customer service.
Reviewed Nov. 18, 2015
The product seemed reliable but couldn't impulse buy. The rep left EOs behind and returned the next day to retrieve them unexpectedly and unannounced with another man. Im a single woman with children working from home and felt unsafe.
Reviewed Nov. 5, 2015
After winning a rain mate Tammy ** told us we could try their Rainbow machine till the end of the month to decide if we wanted to purchase it. We decided we didn't want it because both myself and my girlfriend were getting allergic reactions to the oils they told us to use. Now they are unwilling to refund us. They never mentioned anything about a 3 day no return policy. Tammy and Todd are clearly only refusing the return because they only care about their commission on the product.
I know this because we called the financing company whom they sold the contract to and the financing company told us that it was possible to refund the product but only Tammy and Todd had the ability to refund the product. In addition to all of this Tammy has been extremely confrontational with us. If anyone is thinking of ordering any products from Tammy or Todd ** you should know what type of people you are dealing with. They do not care about you or how they represent their product. DO NOT GET SCAMMED LIKE WE DID!
Reviewed Nov. 3, 2015
I am on my 2nd rainbow, not because it broke, but because I wanted to upgrade and I love the new rainbow so much more, and how it cleans the air. Our little one does not have to take her allergy meds anymore and the best part is we are not in the ER every weekend because of her allergies being so bad. We had a friend come out to show us the new rainbow, and of course we fell in love with it. No I could not pay for it at that time, so we did a payment plan. But the best part of the payment plan was I DID NOT PAY FOR MY RAINBOW!!! I DID GET IT FOR FREE!! Rexair has an awesome and amazing opportunity to where you can actually get your investment back, and that is exactly what I did. They gave me 90 days and all I had to do was show it to 20 people, and only had to sell 1 after the 20! That is the easiest thing in the world.
Plus, not only did I do it in 3 weeks, and get my rainbow for FREE, but I also made money to pay off some of my bills and won a free trip to CANCUN! And you can find rainbows online for cheaper but beware of what you are getting. Rexair gives you an 8 year warranty on your rainbow and 4 years on all your parts. When you buy online you are probably getting a used refurb and not a brand new one. And your machine probably does not have the appropriate serial numbers on them, and if that is the case Rexair will not warranty it. If you want a true rainbow, brand new with the warranty, then I suggest you find a distributor in your area, or go to your local rainbow store, not a vacuum store, and not online.
And in your water basin when you run it all the time (24 hours a day) you will see dust particles and hair in your water, because it cleans the air to make it a cleaner healthier place to live. Oh and the problems with your dirt blowers, (vacuums that use canisters or bags) is they hold BACTERIA, and every time you run it you are blowing bacteria back into the air that you breathe into your lungs. I highly recommend a New Rainbow to everyone I know. Oh and 1 more thing about Rexair (Rainbow), they are a word of mouth only company. That is why they say "If you like us awesome, send us to your friends. If you don't like us then don't". I have referred many friends and family. Several have bought new rainbows and some have not. No one was pushed into anything and I still got everything I was promised and then some. Very happy customer here!
Reviewed Oct. 29, 2015
I have had my Rainbow for over 9 years and absolutely love it! I saw the smaller unit in a vet office and it smelled great! I put my information in the box and they called about a week later. They were very honest with me that I would get the small machine for free but my spouse and I had to watch a demonstration of the larger product. I was told how long it would take and who would be coming. The demonstration was great and I was never pressured to buy anything. Of course I did purchase the system! I even referred several friends who watched the demo also. Some bought and some didn't but they all liked the product and the representatives that came to their homes.
I received everything promised to me in a timely manner and have received great customer service from the Acworth GA office over the years. I will never use anything else to clean my home! It has been amazing for allergies and asthma issues and pet hair. I did see some online claiming to be new, but when I called the manufacturer, they said they only sell to authorized distributors and do not allow new Rainbow sales online. The Acworth office also told me they would match a price online for a "new" Rainbow if the seller would give the serial number to verify with the manufacturer. Of course the online seller wouldn't give me the serial number so I knew it was probably shady! Anyway, I love my Rainbow and the Acworth GA office.
Reviewed Oct. 26, 2015
I almost didn't buy my Rainbow 15 years ago because it only had a 5 year warranty. I'm SO happy I decided to get it. It is the best vacuum I have ever owned. It far out cleans anything out there. I find it very simple to go from the vacuum, to the attachments and back again. It is a feature I love. While cleaning it can be a pain, it is not difficult and over time, I have adjusted to it. Personally, I will never own another brand of vacuum. It works as good today, 15 years later, as it did the day I bought it.
Reviewed Oct. 1, 2015
I have been using Rainbow vacuum cleaners for over 30 years. This is my 3rd one. The former models had metal connection on hoses and plug ins, Springs were made of metal. Now these were replaced with plastic and so many have failed and it is not worth any more to repair.
Reviewed Sept. 25, 2015
The saying that only negative reviews are found online holds true for this vacuum. My mother bought this vacuum when I was in college 20 years ago. It immediately made a difference in my allergies and asthma. Matter in fact, they all but went away. Now I have my own for my family along with all of my siblings. Read the instructions and take care of your vacuum. Forgot to mention, my mom's machine still works, 20 years later. I still have a cheaper $100 vacuum and use this one 1x per week. You will be amazed what comes out of your carpet. Will forever have this in my home.
Reviewed Sept. 23, 2015
Like many others on here, I saw their booth at a city festival. Said they were giving away an outdoor fire place. I signed up for the drawing. Got phone calls for next few nights from unknown number. Finally returned call on day three to see who kept calling me. It was Rainbow Vacuum rep who said although I was not the winner of the fire pit they would like to give me a small room purifier if I agree to watch a demo of the house product. They just happened to have someone in my neighborhood as we spoke on the phone. Imagine that! Someone showed up at my house about 20 minutes later. She came in and set up the small unit for me to keep. Then brought in several large boxes for the demo which she said would take about 45 minutes. Turned out ot be over an hour.
Although she was a very nice lady and the vacuum appeared to be amazing, I knew the sales pitch was coming. She proceeded to tell me I could get it tonight for only a discounted price of $2400. I told her "Not interested." She asked "Why not?" and I said it was a luxury I really could not afford at the time. I asked if I could get the product at a later date for same price and she said no. Red flags went up. I asked if I could have another demo in the future and thus get the discounted price and she said no. Another red flag. So she packed up and left. Next day I researched the item and very glad I did not purchase it that night. Definitely appears to be a scam. If they are not willing to sell at later time, then it must be a scam.
Reviewed Sept. 5, 2015
I purchased a Rainbow cleaner at the NYS Fair. My mom had two in all the time I recall. The last one was purchased in 1986. I used my mom's old cleaner for a while now, and thought it might be a good time to replace it with a newer, easier to use version. I paid $1600 + (including NYS tax) with the trade in of my mom's still working cleaner. I was told the new cleaner was over $3K and with a trade of $1800 for my mom's cleaner. The problem I have is that when I got home and Googled the price of a new Rainbow, it was around $1800 WITH no trade in. Thus, a trade of $1800 should have made my new rainbow = $0! (This is not the new common core math - just arithmetic!) So did I get a raw deal at the NYS fair?
Reviewed Sept. 3, 2015
I went to visit my family and when I arrived they has someone that knocked on their door giving a demo. As I was waiting to visit my family my parents were very impressed and knows how I vacuum and carpet clean a lot so they said "come check it out." "No thanks." But at the end of the demo the lady said my parents could get a free gift for just seeing a demo. What the heck. So I agreed. They found someone 1 1/2 where I live to come out and do a demo (San Diego county). They came out and very nice sweet uppity. We had a Kirby and understand good vacuums cost money (had Kirby for over 10 + years was quite a bit of money but knew they could lower it which they did and instead of thousands it was hundreds) BUT sales people also get commission. So we are watching.
My entire family suffers from several allergies. The thing that got me was how easy it is to clean. Whenever I use my Bissell carpet cleaner I take it apart completely and clean it out. After each use so no mold or nasty stuff grows. (Most people don't.) With the Rainbow it's just the bucket and filter. AWESOME. We didn't want to pay the ridiculous amount of 4500 or whatever so we told her "thanks for showing us but no thanks." Instantly she turned rude and told us "you just said you like it!! What 4500 is more than your family is worth? That's kind of pathetic." I then got upset but not before my husband stood up and said "excuse me!" She apologized and said "how about this. you like it so much if I bring it down to 2000." I said "hell no." Even if I loved it and had the money I wouldn't just because of the customer service. She again apologizes and said "it was a long day. I've been here for 4 hours and it's late. Sorry."
She said she will leave it here no signatures or payment but just so we can kind of play with it and see if we like it and for her behavior she will throw in a few extra scented bottles, my parents will still get their gift and I will get the same thing they did plus a mini humidifier. We did have to sign a paper saying she will be back to pick it up on Monday but no payment is expected as long as we give it back. Lo and behold she had a carbon copy where it said I would pay and wanted to keep it. I wanted her gone and she left saying she will be back on Monday... whatever. I used it and see how it works which I do like. But still won't buy anything from someone that treats their customers like that. She called Monday and said "how would you like to try it out for another week." I told her "no thanks." We know we aren't going to buy it. She said "ok well I can't pick it up till later in the week. But go ahead and use it if you want."
I cleaned it out and packed it up already for pick up. Ready for her to take it. I kept calling and leaving messages. On their website it said something about AFTER 3 days you are fully responsible so even though I was just trying it and didn't buy then cancel I wanted to cover my bases and make sure it's gone before the 3rd day. Then called the office to speak to the manager so I could get them to pick it up but he said "according to the paperwork you bought the machine and we haven't received payment. If payment isn't received today in full or set up then we will be going to court. And trust me you do not want to do that." I said "she left it here so we could try even though we didn't want it because her poor CS." He said he can't believe that because this was his top seller and head leader. It's true!! He then told me I better make payment or else.
I asked him if he is threatening me and said "I'm leaving your machine out front for pick up. She said she couldn't come pick it up until later this week but I want it gone immediately." He said "don't do that, hold it inside please." (Ya like I should help you now.) I understand where the rude behavior is instilled. I then asked to speak to his manager and he said he is the regional for all of California. I said "you still have someone above you." He said "no this is my company and I own all of them." Well if this is true I told him, "I'm sorry and hope that no one else gets scammed by your company or employees but Karma will come around." He then accused me if I saw it cheaper online and that's the reason why I don't want it. I said "I thought she said you can't buy them online. And only through distributors." He then changed and said "ya ya that's true." (which is not true... I bought one read the end.)
The sales lady called a few weeks later apologizing for her manager's behavior and told me he can get very angry when he has someone return the product. Because it's such a waste of our time and money. WTH. She also said she knows how much I liked it and was willing to sell one of the ones she won for 1500. She said over the last year she has won numerous vacations and 10 brand new rainbow vacuums (FREE). She said "so if you really want it just pay cash and I can give it to you right now." She said she just finished a demo and would come by and drop that vacuum off after she cleans it up a bit. AGAIN WTH. I told her no. She got upset and said "I thought you wanted to help me and my kids." I said "I thought you wanted to actually help me and my kids but I guess you have a different motive in mind."
She said the ones they win within the company for free they get to sell at any price and gets to keep the money or keep or give the vacuum away. So beware. The company itself is horrible. The vacuum I think is pretty good but does suck to have to clean out the tub after each vacuum (I vacuum a lot.) also making sure the tub has water in it at all times. Also I don't see the water inside the tub full of dust, particles and whatever else is in the air in my water ever. I've tested it and not vacuumed a few days in a row and made sure the water level was good but it stays clear. I even did the light under to check. So unless my house is dust free or particle free with a family of 6 and dogs then I'm not sure about their claims. So after this whole ordeal with this company I didn't want to buy this machine whatsoever even if it was the best on the market.
Customer service is what keeps a business Rollin and the treatment from the employee and manager/ owner was horrible. But my husband did some research and found this $4500 vacuum brand new (might have been a "cleaned up vacuum" or he won it) but was only 400. I was still iffy but we went ahead and did it and it came in and looked brand new. For anyone looking to buy one. Look online. I was able to register it with Warranty even though the sales person and manager said then we can't. Or just don't buy one. This was the latest black Rainbow. They aren't with the BBB and have lots of complaints.
Reviewed Aug. 31, 2015
My Rainbow vacuum is 34 years old, having cleaned up after 4 kids and multiple animals. I took it in for servicing periodically. It does better than any vacuum out there. Yes, it's expensive but how many other brands last even 10 years? All these complaints are about the independent sales people trying to make big bucks. I know mine is due to give up the ghost; hoped we could go together, but I WILL buy another Rainbow, even if it is reconditioned. After all, I'm 80. I love my Rainbow.
Reviewed Aug. 30, 2015
Going in, I could have told you that no vacuum is worth $2,400. But the sales presentation was good and spoke to concerns we have - keeping our 100 year old hardwood floors in good condition, keeping up with LOTS of pet hair, keeping air quality high, and minimizing our impact on the environment - and we made the leap.
Eight years later I cannot count the number of times that I have uttered "I HATE this vacuum!" Most importantly, it is cheap. The hose and the plastic casing around the hose that leads to the wand has cracked from normal use and the suction has never recovered. The water bowl has broken, which seems to have affected the suction too. Contrary to their hype, the vacuum blows pet hair AWAY from the vacuum head. The wand has a raw metal edge, so it easily mars walls when trying to get to a tight spot. And the thought of lugging this huge contraption up the stairs honestly makes me shy away from vacuuming on some days. We can buy a new hose and connection but the idea of sinking more money into a vacuum I hate sickens me.
Other things: At purchase time we were told we'd get a free shampooer if we delivered three referrals to the company. We did. THEN the company said "Sorry. No go, because the referrals didn't want to book an appointment with us." Well you know what? We still gave you valid leads. You still invaded our friends' personal time. The fact that you couldn't close an appointment doesn't mean we should lose out. Also, a year ago Kirby came to our door and did a demo. The Kirby picked up TONS more dirt than the Rainbow did. The Rainbow is a shady product, as is their organization. Save your money and buy something (anything) else!
Reviewed Aug. 20, 2015
I met a lady at my place of work. Was super posh and a happy person altogether. I noticed multiple boxes in her car with bright colors and by this point I was comfortable enough to ask her what they were. She had been our customer for over a year and I would have liked to think we had that consumer company relationship most business strive for. She told me she sold Rainbow and would love to give me a presentation. She had mentioned something about a humidifier so I assumed that is what she was selling. We agreed to a time where she could come down and thus it started. She showed us the humidifier two days later and told us it was a gift. I was shocked, so sweet! Then she brought out the vacuum. We told her outright we were not going to get it. She insisted on showing us anyway. Not wanting to hurt her feels we agreed to see what it could do.
I honestly fell in love with the product, but it felt like she was trying to sell my mom, not so much me. The price was ridiculous, and they only offered 600 for our Kirby, which had originally costed almost the same price as the Rainbow. Around 3200. However, me and my mother seriously debated getting it. We talked for nearly 20 minutes before deciding against it. I wouldn't pay for more than 1800, no vacuum is worth more than 2 grand. The lady left in a storm. I apologized for wasting her time, offered the humidifier back, even offered to give her referrals. She stated she didn't need customers, and left in a huff. Two weeks later... she began attacking me at work. Claims I ruined her; lied to her; even stole her merchandise. My bosses came up to me and told me the accusations. I was mortified. I am mortified. The attacks continue. I gave the humidifier to my boss to return. And at this point I fear for my safety. I am disgusted.
Reviewed Aug. 20, 2015
Part of the sales pitch said we would get a free two-night hotel stay if we purchased the Rainbow Vacuum. I specifically asked, "Is it one of those timeshare sales deals where they try to talk you into buying a timeshare?" And the salesperson said, "No, absolutely not. It's just a free two-night stay in a hotel!" After I mailed in a check for my $50.00 "refundable" deposit for this vacation, I received a phone call from the travel company and they stated that yes, on the second day of the hotel stay, I must attend a mandatory 120 minutes long time share presentation!!! And I don't get my $50.00 back until I complete that! Plus, the refund is in the form of a check, mailed to me later (so now I'M worried I will never, ever receive that refund either). Just wanted to let anyone else know, if you ever talk to anyone about this. If they offer you a free vacation, it's a timeshare presentation -- two hours out of your only full day on the vacation. Definitely a rip-off and a lie!
Reviewed Aug. 9, 2015
I was very skeptical. I didn't see how this could possibly be a better vacuum than my expensive one. My husband bought it and piece by piece it won me over. First, it's not just a vacuum. There was a fire and it smelled terrible. We shut the house up, turned on the rainbow and the air was clean and clear in minutes. Hmmmmm, my vacuum couldn't do that. This breakthrough was quickly followed by: all the dirt and dog hair that came up AFTER I just vacuumed with the old one. I didn't have to buy bags, I sucked up a scorpion (on purpose) and didn't have to wonder if it was alive crawling around in the bag!!! I started to notice the carpets looking better too. Bouncier. Using water as a filter is so awesome. Once you experience it, you won't go back. The funniest/grossest thing I have used it for is to clear out the GIANT wad of toilet paper my grandson put down the toilet. No plumber, no declogger, just some extra time sanitizing it!
Reviewed July 28, 2015
I can't believe how well made this machine is! I will never need anything else to clean my home. My favorite part is that it's a 24/7 Air Purifier/Humidifier. Then it changes into a vacuum that has changed the look & feel of my carpet. It's like new!
Reviewed July 23, 2015
I had purchased the new version of the Rainbow 2 months ago after a wonderful young man came into my home and showed me the product. I suffer from bad allergies specifically in the spring and early fall. Although I was sceptical at first, the Rainbow has SIGNIFICANTLY reduced my allergies and I no longer need to take a pill as soon as I wake up. A perk is that my house looks great, too (much better than when I used to swiffer)! I would personally recommend the product to anyone and have my vacation booked for Niagara Falls with my wife from the free hotel stay she left with us. Overall great product and great sales rep!
Reviewed July 23, 2015
I answered a knock on my door on a Tuesday afternoon. There were two gentlemen there. One handed me a bottle of Tide laundry detergent and told me his company was opening a 'cleaning store' on our main street close to Dollar General. I told him I wasn't interested in anything he was selling and he said he wanted to show me how to keep my carpets clean. I told him I had wood floors. He wanted to see them and without thinking I let him and his friend in. The second man went to the car and started carrying in boxes. I told them I wasn't interested and they continued. To make a long story short, the demonstration of the Rainbow sweeper took two hours. Then the hard sell came after telling me several times how dirty my house was.
Again over and over I told them I didn't want it. I'm 79 yrs old, on a fixed budget and can't push a sweeper. I was offended several times as he continued to tell me how dirty my house was. They were very aggressive and I was not about to give in. They talked with their supervisor and got the payments lower etc. I couldn't afford $3006.00 if my life depended on it. I believe they were liars and obnoxious in the presentation.
Reviewed July 19, 2015
In order to help a friend get his "free" gift, my husband and I agreed to the free demonstration of the "air purifier". The presenter arrived on time. She gave us our free gift of a Dollar Store BBQ tool set. She proceeded to re-arrange the living room for the presentation. Was pleased as punch to find we had a cat. She self-proclaimed herself as a feisty Italian from New York. What amazed us was the speed of her speech. It was an amazing spiel-not once did she repeat herself, was in full control of her information. She proceeded with demonstration which if it can be believed is awesome.
After 2-l/2 hrs and all tools laid out on the floor, water grey black (black mesh they used in demo in water to darkened it) she tells me the price WHICH DIFFERS FROM OTHER COMMENTS ON THIS SITE. EVERYONE HAD A DIFFERENT PRICE QUOTED. Mine was $4900, but could have it for $2695 if I used credit card and agree to time payment of $50/mo. Really?? She wanted referrals, told her would not submit my friends to it. She asked what I expected price wise. I honestly told her $900. She huffed, packed her stuff and left. I have been through demos with Kirby and yes, they embarrass you, showing you how dirty your house is and how you're jeopardizing your health, could be true. However, not at these prices.
Reviewed July 18, 2015
Love the vacuum, customers service not so. We love the vacuum. We were told that we would receive a free shampoo brush. We received a text message that she was going to bring it by. Then 2 relatives told us that demonstrator said that we were going to receive cookware. We didn't receive that either. Wasn't offered any other products at the time. We also wanted the shampooing system.
Reviewed July 12, 2015
I purchased a Rainbow air purifier/cleaner over a year ago and it is truly the best investment I could've possibly made. It is the last cleaner I will ever need to have for every inch of my house. I actually read some of these reviews while deciding to make my purchase and I am so happy I decided to purchase one! I have to say some of the people make absolutely no sense! I saw what the Rainbow did for my home in the short time the rep was here. That was proof enough. I decided to get the machine off of what my own eyes saw. I am glad that I didn't listen to any of the people who wrote negative reviews.
When I read that someone bought it online that is the dumbest thing you can do. By buying from the rep in your home you get a warranty. That warranty is only allowed through Rainbow. Why would you want to buy a used, older Rainbow online?? That's disgusting. I find that the rep that was in my house was not pushy at all. He showed me and told me all I needed to know in order to make my decision. And I am grateful that he showed me everything. It is everything I saw that made me make the best decision I could make health wise for myself and my family. Also financially it made sense! I don't ever have to buy another cleaner or anything after market. What you get with the machine is all you need. I ONLY recommend the Rainbow. It is the only thing that truly cleans and does everything it is supposed to do each and every time I use it.
Reviewed July 9, 2015
Went to a Fair and these people had a tent there with an air purifier. They told me I was entering to win one of many gift cards and the air purifier. They called me a few days later to say that I'd won a gift card and they'd drop it off at my house. So two men show up and one says he's going to get me the gift card while the other man does a "demonstration of the air purifier." The next thing I know this man is lugging in multiple boxes. I figured since they were here I might as well be polite, it would be a quick demonstration, and I did win a gift card (at least I thought.) Two hours later the second man returns and starts pushing us to buy a Rainbow Vacuum that costs $4,000. He's very rude, mentions all the dirt it picked up and starts using my 2-year-old daughter to try to guilt me into buying this machine saying it's unhealthy to not have this vacuum blah, blah, blah.
After a good half hour of politely refusing to buy it, they finally start packing up. I mention my gift card (they said nothing about it since they arrived and the 2nd man "went to pick it up"). The man says he has to run his equipment out to the vehicle and grab it for me. I walk out to meet him and he hurriedly gets into his vehicle and leaves. I cannot believe anybody would consider this good business practice. I am very angry that they are doing this to people. I'm considering what my options are here because this is incredibly dishonest and should not be allowed to go on.
Reviewed June 16, 2015
My mom gave me a rainbow vacuum over 20 years ago (she had it 5 years previous) and I have no complaints whatsoever. Never loses suction. Easy to maintain, a great machine. I would not trade it for any machine sold today.
Reviewed June 12, 2015
We had a demonstration in our home and were given the papers to complete for a 3 day vacation. We completed the form and mailed it in. Your promise was to send us choice places and dates. We never heard back. The sales rep, **, advised we contact **, **. For the last 4 weeks there's been no contact. Can you help?
Reviewed June 6, 2015
In my lifetime I have owned three Rainbows... not because they broke, it's because my ex-wives took them in the divorce. I love my rainbow. It is the best vacuum I have ever owned. Some people just don't know how to use it. If you take care of it, it works great. I highly recommend the Rainbow. Some people can't afford it, they do have a payment plan. And I like to say to those people that got scammed: Sorry... this is a great product. And this time I had a prenuptial agreement only on the vacuum... lol. My wife loves it.
Reviewed June 4, 2015
I recently purchased my second Rainbow vacuum cleaner. I bought my first one in 1980 and since my oldest child was moving into her own place, I gave her my old rainbow and I got a new one. I absolutely love the fact that my Rainbow is now an air purifier! It runs all the time on the whisper mode and I have definitely noticed a reduction in the amount of dust in my house. The improvements to the power nozzle makes it so versatile I can do all the floor surfaces in my house with one tool carpet tile wood and stone. The power mop and the shampooer attach easily and I can quickly convert my main unit to shampoo or mop all the services in my house. I love my Rainbow, my family is healthier and my home is cleaner. Oh and I've never had to service problem in over 30 years!
Rainbow Vacuum Company Information
- Company Name:
- Rainbow Vacuum
- Year Founded:
- 1936
- Address:
- 50 West Big Beaver, Suite 350
- City:
- Troy
- State/Province:
- MI
- Postal Code:
- 48084
- Country:
- United States
- Website:
- www.rainbowsystem.com