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Reviewed Jan. 1, 2022
Would give 0 stars. This is the worst vacuum ever. My $100 vacuum works better than this. It gets clogged all the time and I’ve only used it a few times and it doesn’t suck anything now. Seller also lied to me about multiple things.
Reviewed Dec. 27, 2021
December, 2021. Soooo. What's my story about the Rainbow? They are right up there with all the top sales statistics...”Beware.” Yes, they want to make the score! They draw you in with the call, “You are the winner of the free mini air cleaner, when can we drop it off to you?" Now the drop-off with the experienced salesperson trying their best to draw you in to make that sale. Promises galore of what this machine can and will do for you. O you take the plunge and grab the bait… Two days later while looking at this $3000.00 purchase on your floor and still haven't even dabbled with you make the decision to return it, then the phone call to tell them and have it picked up. Now the experience with a very nice salesperson at your house comes to an end and the true vulture shows its true colors and behavior.
After many attempts to reach out, you get the connecting call with a person saying "Yes you are correct!" The nice salesperson yelling and accusing and many untrue facts your jaw is on the floor in awe? What just happened? I want to talk to the nice lady that was in my home trying to make a sale!?! That's when the decision on my part to share happens... good luck and beware! With all due respect, I will not print her name only initials here, ** North Port Florida 34288.
Reviewed Nov. 28, 2021
Never ever buy this product. I regret to buy one. It's super very expensive/overprice, the suction is not that good, very bulky and heavy especially its Power Nozzle, very troublesome in maintenance. Its Rainjet is very easy to break and it's not covered under warranty. Very disappointed. :(
Reviewed Nov. 11, 2021
Don’t buy this. It’s overpriced, takes up a lot of room, too many gadgets you’ll never use, bumps the wall, and the movement hurts your back. The grout scrubber doesn’t work. It’s all plastic & not environmentally safe.
Reviewed Nov. 9, 2021
Terrible product, the vacuum bangs into everything and doesn’t pick up hair and other things that well like it says. My Shark does a better job. Do not fall for this product, there are a lot better brands out there. They scam you into thinking it’s a great thing but it’s not. Beware of the guy that says he’s a preacher. It increases your electric by a lot, they don’t have reports only what they assume. Be smart people and stay away.
Reviewed Nov. 2, 2021
In seeing what a Rainbow SRX Air purifier has done for our home not enough words to explain.
2. Saved us over 600.00 in plumbing bills.
3. It cleans even when I don't.
4. Pet hair gone.
5. Dusting cut down to once every 3months vs every 2 wks.
6. We no longer have our cars detailed. We use our Rainbow SRX.
Reviewed Oct. 13, 2021
Trying to return it and they won’t let me. I have been calling them for months now and no one would get back to me. Well today I find the head office number and they tell me I can’t return it because it’s over the 10 days. I was not made aware that there is only 10 days to return it and being told I should of read the paper. Well thinking a friend is the one who did the demo they would of told me about it. He filled out the paperwork and made my boyfriend a co-signer when he didn’t want to be and we felt forced into buying it because he wouldn’t leave us alone about it when he said no and made it seem like it would easy to sell the vacuum.
Well it’s not and none of my friends or family want to spend money on an expensive vacuum. I’ve been calling them and lend care for months and they won’t let me return the vacuum and threatening me saying the police will be involved because I am stealing it … How am I stealing it when I’ve been calling for months wanting to return the stupid thing?
They are only in it for the money. I keep telling them I am not working at the moment due to Covid and now being due to have a baby soon and They keep telling me I can do the referral program again. I don’t want to. Just want to bring it to wherever I can and wipe my hands clean of this hell. I thought it was going to be a demo to the small air purifier but it wasn’t. It was the overly priced vacuum.
Reviewed Aug. 27, 2021
I purchased this vacuum a few months ago. I got sucked into the whole presentation and liked what I saw. Now that I've used it on my floors I am completely dissatisfied. I have to vacuum the hardwood floors 3 times to get everything up. For the price I paid, it should be done on the first pass. I also don't think I should have to troubleshoot and self repair something that I've only used 4-5 times. I have tried repeatedly to return this monstrosity and was told that it's not going to happen. I called the "customer service" number and it's for the manufacturer. They don't help the consumer. Do not buy this product. Their sales people are shady as are their sales tactics.
Reviewed Aug. 13, 2021
Rainbow is amazing. The only downfall is the price. It cleans awesome and the filth in the water is shocking.. They do such a great job. If you have children and or animals they are a must. You will never regret buying one. They last forever.
Reviewed July 31, 2021
My mom has had this vacuum for 25 years. Every now and then needs a good cleaning but other than that it’s an amazing product. Still does an amazing job cleaning the air in whatever room you vacuum in. It instantly feels fresh and cleansed.
Reviewed July 30, 2021
Rainbow Vacuum is the best on the Market. It picks up dust and is easy to use. I have purchased 2 in the last 20 years, they last a very long time. A nurse suggested to purchase one and I did and I am very happy with my decision.
Reviewed July 29, 2021
I has a demo done and when Shawn showed me all the mess my vacuum cleaner did not pick up I was grossed out!! I bought it and absolutely love it!! For one, I have a bad back and the vacuum is easy to use with no back strain! Secondly, the purifier on the vacuum and the small one (that was a gift!) have helped me tremendously in the few days I have had it. I have COPD and a husband that has sleep apnea... I am having deeper sleep and less use of inhalers and he is snoring less and not tossing and turning as much! Shawn is a great rep and very thorough on how everything works and its benefits! She has so much energy and love of the product it makes you excited and want to buy it!!! This thing is worth every penny I will spend!! Thank you Shawn!!!
Reviewed July 25, 2021
My husband and I purchased the newest model of Rainbow vacuum after buying our first home in 2021. I was THRILLED with it the first few days, but quickly realized I still had to use my mop and carpet shampooer, unless I earned or purchased the extra accessories to make my Rainbow do so. It is very convenient for vacuuming hardwood floors, and makes my house smell great, we can tell a difference in the air.
But.. not even 30 days in I was emptying the bowl and dropped it. It cracked and was unusable. I contacted my "coach" for the program to see about a replacement to find out like many other buyers have stated "it's not covered under warranty." I understand a warranty is not insurance, and the bowls may be "built tough" but as a customer paying almost 4,000$ for something that broke so easily, I expected much better customer service. Then, once I expressed my frustrations about the product to my coach, and explained I was having no luck with my program, she continually blamed me, made excuses, and then used the contacts they received through my personal Facebook page, without giving me credit or even telling me. I would still recommend the product but they need to tell people the truth about how the program and warranty works first.
Reviewed July 12, 2021
This vacuum works well, but... they sell fragrance because it smells so terrible. It's awful. The pricing is not consistent. If your credit score is low you will pay more. Do yourself a huge favor. Buy a Dyson and a Roomba.
Reviewed May 1, 2021
We purchased our Rainbow D4 vacuum cleaner in 1994 and we are still use it now in April 2021. The only replacement is the hose with the switch on and that’s pretty good when a modern UK vacuum only lasts about five years. So yes I am well pleased with our £1500 vacuum cleaner, and we also have some kitchen pans purchased at the same time and they are like new. Great product. Regards Nev ** May 1st 2021.
Reviewed April 21, 2021
First of all, I am completely satisfied with the actual product. Having said that, the program offered to "earn" your Rainbow for "free" is a fraud. I did receive my $3000 check last evening after waiting 8 weeks for completing my obligations for the program. I was also told to sign a 1099 for the check, and told that the check falls under "lottery" taxes. This places it at a higher tax rate that will substantially diminish the actual $3000 I "earned" back.
This information was NEVER conveyed during my sales presentation, let alone the other 12 presentations that I scheduled and participated in. We were ALL told that we'd receive the $3000 back minus the sales tax. I sold 5 units out of the 12 showings. I did receive the promotional products in accordance with the program as promised. I had to call the 5 buyers last evening and tell them the actual conditions they'd receive their $3000 back once completing the program. Needless to say they were not happy. This has placed me in a very difficult situation due to scheduling these presentations with trusted friends/family only to find out that I endorsed a misleading/fraudulent program.
Reviewed April 8, 2021
Breathe better and sleeping better within one night. I noticed a change in air quality! It is fantastic! Especially with myself having asthma and having a dog in the home. I am beyond glad to have ventured out to see what the Rainbow can do! Better health!
Reviewed April 7, 2021
The demonstration shown was amazing. We had no intention of buying the product but was convinced once shown. We have enjoyed the vacuum so far and it does a much better job than other brands. Air quality in the home has definitely improved.
Reviewed March 29, 2021
First off, I’m not one to write bad reviews. At all. I usually only ever give 5 stars unless the situation really warrants less. This...this warrants much less than even the 1 star I have to give. This vacuum was fantastic the first month or two we owned it. Then things went downhill. Our horse hair bristle brush BROKE. We now have it tied together with rubber bands just so we can vacuum our hardwood. The hinges stopped working where the water bowl goes so you better hope you’re good at multitasking so you can get the water bucket in place while also holding up the heavy top. Several other broken pieces that we are now being told we have to pay for, because that’s not covered under warranty.
Now, let’s get into the clogging problem with the big attachment. I can vacuum ONE rug and it’s completely clogged and shoots dust EVERYWHERE. We have 2 dogs. Not an abundance of dogs, just two. It shouldn’t be clogged after one rug. You have to stop and clean the attachment out after each rug or room or you’ll continuously have this issue.
We are now recently having suction issues. Yesterday it wouldn’t even suck up a FEATHER. The rep asked me if it the hose was clogged. The answer to that...no. I clean it very regularly. The hose gets sprayed out with the outside (very powerful) water hose each use. No. It’s not “clogged” but dang skippy that large carpet attachment still is no matter how well you clean it.
The kicker of the whole thing, you can’t return it. You can’t do anything with it. You’re stuck with that payment. They completely screw you up, down, to the east and west. It’s messed up and a horrendous product. Oh and guess who has to pay for any repairs!? I DO. You pay $4000 for a VACUUM and they take even more money from you when their ** product fails you in every single way. Stay away from Rainbow. Just save yourself the trouble, time, and definitely money. I wish I would have.
Reviewed March 25, 2021
I hosted a demo of the vacuum system for a friend and agreed to do their 12 demos 2 sales program. First of all, let me start by saying my rep is very nice, but she is located 3 hours away from me. This makes scheduling demos hard as she wants me to spend my ENTIRE weekend with her at people's houses demoing the product. Second, to 'qualify' as a true demo towards your 12, you have to only contact couples who own their homes. Single homeowners, or renters won't qualify if they do not purchase the product.
Third, they check all of your appointments through county tax records to verify if they are owners or not. If they can't find proof, they ask you to provide court documents or some other proof of their ownership. This is not only shady but incredibly invasive. Fourth, I have just been notified that they are canceling one of my appointments because they won't allow the rep to travel to me for one appointment who is not "qualified" by their standards. Not even giving her a chance to see if she wants to purchase or not. They are just writing her off.
Fifth, they tell you that if they cancel an appointment, they will count it as one of your 12. That will be tested tomorrow when I call to complain. Sixth, I was told that the north office could pass me over to the office in my area, but they don't want to lose credit for the sale! While the machine is amazing, the way to get it 'free' is NOT worth the hassle. They make it look and sound so easy in the moment, but it is anything BUT easy. All of their stipulations make it almost impossible to complete.
Reviewed Feb. 27, 2021
The vacuum is absolutely wonderful! But unfortunately the customer service is about the worst I have ever seen! If you purchase one of these vacuums I truly hope you do not need anything repaired or replaced. I hope you do not have any questions and I hope you do not need to pick anything up from any of the offices. You will have to google the phone number to the main office in Michigan to get anything accomplished and they will still have to call you back later. To save you some time their number is **.
Reviewed Jan. 20, 2021
I purchased a new Rainbow. Paid cash. Salesman took my other rainbow to replace hose and give me an new rain jet. Promised to return it before Christmas. Well it's almost Feb and no vacuum and salesman is nowhere to be found. Number disconnected. He stole my vacuum!!
Reviewed Jan. 16, 2021
During our demo we were told we could get our Rainbow free by doing this program host 12 demos/sale 2 vacuums. We sold 4 out of 12. Now we are being told 2 sales have to be A line credit. Only 1 sale was. Don't do it, scam.
Reviewed Jan. 11, 2021
They go to people's houses and say that people are going to have the vacuum for free if they call someone else, but they ask you not to say exactly what it is about. Dont let them in your home or you will be in big trouble.
Reviewed Nov. 17, 2020
If I could give this product negative points, I would. As a vacuum it is mediocre at best and as far as the other claims go, they're lies. Save your $3000 and spend it on something you can rely upon. I'll admit I was taken in by the flashy show Peter put on for me when he came to the house. I should have paid better attention and waited to make a decision, but he just wouldn't leave and he offered to take $500 off the $3000 ticket price for this thing.
At the time I was told that not only was it a better vacuum than my Dyson, but that it also acted as an air cleaner and a humidifier. What's more, he told me, if I give him some names of people he could visit, I could earn other attachments like the one that would clean my tile and grout without ever having to get on my hands and knees again. He showed me other attachments I could earn as well, but honestly I figured if this one device could act as a 4-in-one system and really do a better job than my current vacuum, mop/scrub brush and humidifier AND clean the air, I guess it would be worth it. Well, it wasn't long before I got to see what a lie it all was.
First of all, I don't think it vacuums any better than my dyson. I still have to go over the same area several times before it gets everything. Peter promised me that it would get the first and sand under my area rugs in a way that my current vacuum doesn't. Well, I vacuumed my son's bedroom rug 7 times in a row and I was still pulling up dirt and fibers.... That seems a little excessive to me, even if there was old dirt left behind from the other vac.... If I vacuumed seven times with that one, it would be cleaner too!
Secondly, it does not humidify the air. The small rainbow air cleaner we got for free is in one of the bedrooms and it takes literally 3 days for 2" of water to get close to the bottom. I tried leaving out a bowl of water for the same amount of time and there was only slightly more left in the bowl after 3 days than in the Rainbow. It's called evaporation and it has nothing to do with the device.
The floor cleaner is a scam too. I used it exactly as demonstrated on the video on their website. My grout was just as black as before I cleaned it. Keep in mind that the tiny bottles of their cleaner you are supposed to use with it are $22 on Amazon (Peter was generously going to sell it to me for $30!). That is a LOT more than Soft Scrub.
Anyway, I called Peter about it and he came out to show me how to use it.... By taking the brush head off the device and getting down to use it as a scrub brush between the tiles. When I asked him how that was any different from me using my $1.99 scrub brush and some vinegar ($1/gallon) he said that I wouldn't have to do this every time if I wash it every 2 weeks or so and remember to go back over it with a rinse.... So basically I have to wash my floor twice? First with detergent then without? And I have to do it every 2 weeks or I'm going to have to get on my hands and knees and use the attachment manually? This is not saving me any work and certainly not any money.
The real kicker was that it does not clean the air either. Peter promised me, PROMISED me that if I ran the larger model for 60-90 minutes it would clean a whole room. Well, we had insulation blown in and there was fiber hanging in the air. Since it was more pollution than usual, I left the machine to run all night... In the morning there was a layer of the dust all over the kitchen, but none in the water.
That was it.... I called him and told him I wanted to return it. I had only had it for 6 weeks and he refused to take it back. Just refused. What kind of company doesn't stand behind their product like this? To know that a customer is so unhappy with it and yet refuse to take it back? I was tricked and lied to and I feel like a sucker. Now I have to take them to court to try to get my money back. Don't let this happen to you.
Reviewed Nov. 14, 2020
I purchased this unit March 25, 2020 from the representative, Emily ** here in Lithonia, Ga. Three months later, received a notice of recall that it could start a fire. The unit was picked up and "fixed" according to them and returned. A few weeks later, saw smoke coming from the plug the unit was plugged into. Called the company and told them to pick it up, I didn't want it anymore and wanted my money back. I have caught hell, they refused to take it back, brought me a new one instead thinking I'm gonna plug it back in for use, NOT IN MY HOUSE!!!
Awful customer service and I say a scam and possibly a pyramid scheme. The new one is still sitting in the box in my garage but I still have to pay for it because they do not want to take it back. Stay away from this company and this scam. If you're hell-bent on buying it anyway, you can buy mine that's sitting in the garage for half the price.
Reviewed Nov. 9, 2020
The vacuum cleaner is unique and pretty well made, but it’s not worth $3500. And if you think you can simply do the program and get it free, you better be ready to just buy the damn thing. The program was sold to us by the Rainbow rep in a way that made it seem like we were guaranteed to win if we just put in the work to complete the program. “I have never seen anyone do the program and not get all of their shows done.” - the rep said. BTW she is no longer with the company.
The program consists of the buyer agreeing get 12 demo shows booked in 6 months with 6 in the first 6 weeks with 12 friends or family members to allow an in person demo in their home on the date set up by the buyer and the friend or family member of the buyer. There were a laundry list of rules and loop holes that are not easy to keep up with. The idea essentially is you are doing the referral work for them by asking your friend to “do you a favor and book a show to win a free short vacation stay." We started the program and then shortly after, COVID struck while we were on our program. They allowed us a restart to the program since people were not allowed in homes to do the demos. Before the program was relaunched we did several shows, and then got rainbow 1 vacuum sale on our first show, when a friend bought the vacuum outright.
So after restarting our program we couldn’t pick up where we left off with credit for our last sale and 5 or 6 shows that we had done already, so to get a second chance in the middle of a pandemic we had to start from scratch. This caused us to have less friends to pick from that hadn’t already seen the demo show, and we needed 2 sales and 12 demos to get the free vacuum.
So we managed to hustle up 5 shows and would have had 6 in the first 6 weeks of the program except when it came time to do 1 of the last shows we could book to stay qualified in the program rainbow rep calls me 2 hours before the scheduled show to explain that she can’t show up for her demo. Her excuse was that my appointment was booked on a day in their schedule that is a “standby appointment”. According to rainbow this is certain days of the month that they don’t guarantee they can book the show. Sounds like laziness and excuses when the customer that agrees to commit to a $3500 vacuum purchase gets you a chance to sell your product, and you can’t show up to your own show!? Give me a break!
Then my wife gets an email congratulating us on completing 6 shows so we both thought we had completed our first 6 so we could catch a breath knowing we had 4.5 months to finish the last 6 shows, a week later we find out that was a automated email that was sent out assuming we had done the standby appointment demo that we weren’t able to do. And unfortunately the lady that we booked for the show that never got completed was very interested in the vacuum, but she was also very busy. We were never able to demo for her again due to her schedule. I called rainbow Customer service about the confusing email that caused us to think we had more time than we actually did. The whole time I was on the phone the rainbow rep made excuses and got defensive about how everything they did was according to the rules, and that our paperwork explained that we had to keep track of our shows, and there is no such writing in the paperwork.
My only request was that rainbow agree to give me the 6th show to allow me to finish the program and have a chance at getting my vacuum free after completing the shoot4it program, but the rainbow rep would not budge. Mind you that I got them 1 sale and several shows, and I signed up for the demo because my brother purchased the vacuum. Apparently the old adage that the customer is always right, doesn’t apply to Rainbow Vacuum. Because of the sour taste in my mouth, I will never buy another rainbow vacuum or recommend anyone I know buying one.
Reviewed Oct. 17, 2020
I bought my Rainbow in 1986 not long after my first husband and I built our house. Both of us thought it was absolutely awesome. My husband even wanted to sell them and he did that for a while. I have a different husband now, but the same house and the same Rainbow. I think my husband had to have something on it repaired several years ago, but that is all that's ever been required. It still runs today like it did when it was new. I know there have been a lot of improvements made since 1986, but I can't justify buying another one when this still performs like it's new. Anything that performs that well and that long is top quality in my book. The distributor in my town provided great service when we had the one repair and when we bought new brush attachments. I would give this company and vacuum 10 stars if I could!
Reviewed Oct. 6, 2020
So my grandma had a Rainbow in the mid 1980s. She loved it and years later I moved to another state and I remembered her Rainbow when I was looking for a vacuum for my new house. I called Rainbow and bought one. I didn't even want them demo. I bought brand new a gold 2 speed in summer 2006. I never let anyone use it but me. I have 2 cats. I've never had problems with clogs. I'm reading through the reveiws about clogs. I suppose that could happens with an unusually large amount of hair. Anyway, I've used my machine a lot over the years, even to clean the garage floor with the squeegee....
Last year, my rainbow stopped working. I took it to the Rainbow place here in Lexington and they called me and said it was the control board and those models from 2004 to 2009 had a lot of warranty problems so the company made a much better board, which he installed. He said he's never seen a rainbow as old as mine that clean, even the fans didn't need cleaning. These machines are not for everyone because some people just don't want to deal with the setup, storage. I don't mind it because in the long run I don't have to clean as often.
Reviewed Oct. 5, 2020
We have owned the Rainbow since April 2020 and my mom has not been to the ER not once since we got it. If you knew my mom you would know how amazing that is and how it has changed her life for the better. This machine is worth every penny!!!! #ilovemyrainbow
Reviewed Sept. 17, 2020
I have a cleaning service so I have seen and used many, many vacuums over the years and spent much money doing so. I have never had anything that cleans as thoroughly as the Rainbow. It’s way more than a vacuum. The fact that it is also a house purifier, capable of purifying the air of 3,000 sq ft in 30 minutes is incredible. It has helped my children with their allergies by keeping the air clean. I have unclogged drains with it as well. The carpet shampooer and the mop and brush for scrubbing floors is a time saver and it really works.
I would rather pay more for something that is good quality and works than buy many vacuums, shampooers etc that I end up throwing out. What vacuum has ever done all of these things? None. Honestly I refer to it as a rainbow system. The incentive rainbow offers works, you can literally get your rainbow for free. Plus the capability of getting the extra attachments free. It comes with an incredible warranty. They are built to last. I have friends that have had rainbows for 20 yrs or better.
Reviewed Aug. 28, 2020
This is the worst purchase my husband and I have ever made. It gets clogged every time I use it. I have one dog and 2 cats. I have to fully take the head of the vacuum apart to unclog it. Get half way through my living room then have to unclog it. This wasn't worth the $2300 we paid for. After we had purchased this I tried to contact my salesman for attachments. Never heard back from him. EVER! I wouldn't recommend buying this product. Customer service is absolutely terrible along with the product. Plus they won't leave your house until you say yes to purchasing it.
Reviewed July 30, 2020
I see some people dislike their rainbow vacuums, but my experience using and owning a rainbow is a positive one and I've owned 2 over the past 40 years. No bags to buy, works great on carpet and on flat bare floors, and of course you can vacuum up water with them. Keeping the water basin clean after each use makes a very big difference in keeping the motor fresh and clean, which allows the air going into the room fresh and clean. You can add a scent to the water like a drop of spearmint oil and it makes the air smell even nicer. I have not once had any failures with a rainbow, they are well made, although I do not own one of their newest models, but family members do and they have had no problems at all, I love my Rainbow!
Reviewed July 22, 2020
I purchased November 2019, here in Greece. February 2020 arrived. Serius problems.
2. The air outlet is very strong and parallel with the floor and is not very good for your health.
3. The nozzle is not working, not cleaning well as the model E2 who I ve got. And blocked lot of times on carpet. The distributor replaced the main electronic board.
4. The serious problem is the electrical panel relay. In every startup I've got problem with the electric power.
I have got many videos with the problems, if you want to see.
Reviewed July 1, 2020
A friend sent me a simple form to fill out and a picture of a Rainbow. Says it's free, file the form and I did. I got a call later and he said I'm not qualified. Later another person called to say the same but, "You are considered". He showed up with big box and the rainbow I saw in the picture and told me he is going to demonstrate, demo turned out to be the big machine in the box. Then turned to become a vacuum. At the end destroyed my Dormeo mattress which is just equivalent to the big machine. He was very much concerned about the machine not my property destroyed.
After everything he then again, "Because you are not married you are not qualified". I asked him, "Why did you show up if I am not qualified." His answers was company policy. I said to him I do not even know about any vacuum or demo. He went away without concern of the damage cause in my house. Zero rating even though machine look amazing. Regretful and disappointed.
Reviewed June 15, 2020
Have had my Rainbow for a yr, as I purchased for having a whole lot of carpet. Since then, I have moved to 2 rooms of carpet. Anyway, the power nozzle stopped working and when I called to see if it's covered, was told that I will have to drive an hour out of my way to find out. I am spending $4k on this and nobody is willing to come to me, waste of money and stuck! Would be different if they could send a tech out to look. It's like with my washer/dryer that I pay, if I have problem, someone comes out!
Reviewed June 9, 2020
I’ll make this short and to the point. Anyone that has purchased a Rainbow knows how the demonstration go. My main purpose of getting this machine was because I have pets and I made that very clear, several times during the visit. My salesman was a guy named Josh, from the Rainbow system business in Columbus Ga. I had several issues with him during this whole ordeal, but he didn’t care because he had done made the sell. So our first time using the vacuum through out the entire house was a nightmare, not only was it heavy, but continued to get clogged up over and over. So you have to stop, turn it off, take the pieces off, clean all around the areas and hope you have gotten it all, or you have to do it again.
During this time, I’m texting Josh, the salesmen telling him what’s going on, and guess what!!! No response, none, nothing. For the cost of this machine it should suck a whole in the wall, but instead gets clogged up with dog hair! I mean really! The main reason I got it! And it can’t even do what I got it for. I’ve tried emailing the company, haven’t heard a word from them! So if any of your friends or family speak of a Rainbow, tell them to run. Don’t get in a $3000 loan for a piece of crap!
Reviewed June 2, 2020
A friend of mine asked if my husband and I would participate in a Rainbow Vacuum demonstration. We agreed. The demonstration went fine. We agreed to purchase a Rainbow Vacuum on the 12 showing and 2 purchases. We went through The Rainbow Financial to finance the vacuum. We were rushed through the whole process. When I would ask what the total was. The rep would dance around my question. Later after everything settled down I got out what paper work was left. As I was looking over the contract, barely able to make out the numbers. I make out the total of $ 4895.00. I look at my husband, I asked him if he knew how much he was paying for the vacuum if we could not pull off the 12 shoes and 2 sales.
The next day I started contacting friends to see if any would like to participate. All said no money was tight because of covid-19. One even told me she had hers Rainbow for sale. So my husband and I decided to cancel our purchase. Upon reading the contract it stated that we had 3 days to take the contract to REXAIR to cancel the contract. Now at the bottom of the REXAIR CONTRACT SAYS.
You may cancel contract without Penalty or obligation. My husband took the copy of the contract to Rexair as was stated in the contract. Also stated in the contract was The seller is responsible for picking up the merchandise within 20 day OR if you wish comply with the seller's wishes. My Husband was called at work by Rexair and told that if he did not bring the merchandise to their store that they would not cancel the contract. The representatives of Rexair spoke very ugly to my husband and hung up on him. Needless to say this whole situation has made where I will not bother with ever purchasing a Rainbow Vacuum ever again.
Reviewed May 31, 2020
If you have hardwood floors or tile floors this system is not good for them. You have to vacuum the floors repeatedly because the vacuum blows the particles around. They also stated the system had an automatic shutoff but it does not. The vacuum runs with no water in it so you have to constantly watch it so it does not run on empty. For the amount of money you spend that's the least it could do.
Reviewed May 24, 2020
I purchased system a month ago. I rate my sales person as a 5 star. She gave a thorough demonstration of the system and what it could do, did not try to pressure me into enrolling in the program to earn a free system when I declined, did not pressure me to purchase the night of the demonstration, returned my texts promptly while I negotiated my contract terms. The SYSTEM is amazing. I have used every tool that has come with it and my 60 year old house is clean and fresh. While it is bulky and not for someone only interested in hitting the high spots, if you want one machine that can truly do it all this one is it. It works on water and HEPA filtration, so the water tank has to be cleaned out after each use, and reset with fresh sanitizer and fragrance (optional).
The air wash mode sounds like a plane in your house but in 30 Minutes you appreciate the noise as your air is fresh and clean. Running it on the lowest level 24/7 makes a low hum and keeps the air clean in between washes. This one machine replaced my vacuum, my shop vac, my hard floor duster and my hardfloor power cleaner as well as my Rug shampooer. I haven’t used the broom in a month! A closet full of machines reduced down to a shelf of accessories. Yes it is pricey. But worth every penny of the purchase price. Totally sold on this machine.
Reviewed May 22, 2020
I have had Rainbow vacuums since 1979. I currently have the E2 type 12 Black and it better than the last E series that I have had since 1999. I am on my 3rd one and it is the best vacuum I have ever used. I have had pets and it is the only choice for a vacuum if you have them. It is costly but worth the money. The water filter is the best as it keeps the exhaust exceptionally clean and does not disperse it back into the air. If you have allergies this is the only machine in my opinion.
Reviewed May 8, 2020
Moved to a new home. Old last home had central vac. We purchased our Rainbow vacuum close to 32 years ago for our first home and recently resurrected it. Powerful, effective, versatile. Uses a water tank. Amazing how much this vacuum picks up. With 2 dogs easily takes care of their hair as well. Attachments are easy to use.
Reviewed May 7, 2020
I had a Dyson and thought that was a very good vacuum. However, once I tried the Rainbow, I was extremely happy with it and bought it immediately. It cleans so much better than my Dyson or any other vacuum I have. There is clean and then there is C L E A N!
Reviewed May 6, 2020
Using the Rainbow with everything going through a water filter has really helped the dust and my allergies. Don't have to worry about dust from the vacuum being blown everywhere. It has been a plus to own.
Reviewed May 4, 2020
I've had my Rainbow for 15 years and it still works great! No bags to buy--ever! I love how much dirt, sand and hair it gets out of my home. My favorite thing has to be the fact that it uses water as a filter, so the dust that get vacuumed up never goes back into my home.
Reviewed April 29, 2020
I have used and owned MANY vacuums in my 50 years of life. We received the in-home demonstration for the Rainbow with no intention of buying, but planning to enjoy the free room air purifier. The cleaning this machine offers is far SUPERIOR to anything I have ever seen or used! The unit doesn't utilize a bag to trap the dirt, but water, and I've never seen a clean like it. An added bonus in that it freshens the air in your home as it cleans. The retail price is high, nearly $3000.00, but they offer incentives and discounts. There is a 15-year warranty standard on the machine, but I personally know people that have had their vacuum for over 25 years and it still works as well as the day they bought it! When it comes to vacuums it is best to choose quality of quantity, so choose Rainbow!
Reviewed April 27, 2020
Rainbow Vacuums do a great job and great for people with asthma. Vacuum can also be used for air purifier. Vacuum also pulls carpet fibers up when cleaning leaving a soft carpet to walk on. Highly recommended.
Reviewed April 26, 2020
I’ve been a Rainbow vacuum owner and promoter since 1992. I bought a used one for $300. Had problems with fleas & dust before that purchase and never again. I ended up buying a new one about 5-years because I broke a piece of the old one. My family & friends who have other popular brands borrow my Rainbow for a “thorough” cleaning. Pricey but worth it. Some friends are in their 5+ vacuum purchases. I’m on 2.
Reviewed April 26, 2020
I have used this vacuum for over 20 years. I never have to buy bags or filters. The carpet beater attachment went out about 10 years ago and was fixed by a repair service. Still working today with 3 teens!
Reviewed April 23, 2020
When my wife empties the container after one room, it is disgusting to see what we breathe daily into our lungs. This is a perfect vacuum cleaner with receiving clean air after vacuuming. With the Covid-19 virus; I am very comfortable knowing this vacuum is cleaning the floor and carpet thoroughly.
Reviewed April 9, 2020
Updated on 04/27/2020: If you look through the reviews, I left one earlier in the month of April (2020) and how it ended with them texting me, during this COVID crisis trying to again, even though I don't qualify, sell me a $3000 vacuum. Well today, I get another text asking if I want another free Rainbow RainMate with no demo for simply posting them on social media? Why would I want to advertise for people that are this shady. And I had to wait almost 3 weeks for my first rainmate. I was also told it has an auto turn off when there is no water left. Mine keeps on going which can't be safe. The thing is also super loud with only one speed. You cannot watch tv without cranking the volume when that thing is going. This company is absolutely ridiculous. STAY AWAY FROM THEM AT ALL COST.
Original Review: Omgosh. What a nightmare. Started with winning a mini rainbow purifier. Made an appt as they said they'd "show" me how to use it. Little did I know, it was for a $3000 vacuum which they said was actually a purifier. They showed up to my house with a used mini purifier and with all these big boxes. After 3 hours of previewing, they told me I actually didn't qualify because I was a single woman on disability. They had me vacuum over the same spot 20 times after using my vacuum to show me how much gets left behind. Ummmm, if your vacuum is so great, shouldn't it had picked up the remaining debris after the first 5-6 strokes rather than 20??? It seems like flawed logic to me.
I did actually like the thing for air quality purposes. You could smell the difference so she called her manager to see if they could get me a deal given my circumstances (being ill) and her manager was absolutely ignorant and rude. They said if I bought it right then, they'd give me $700 off. I said I had to think about it. She tried to leave the product here and thank God I pushed her for a few days as I learned after, if she had left it, I only had 3 days to return it & by all the reviews I read after she left, it was next to impossible. So she left with it but also didn't give me the free mini after taking up 3 hours of my day. I had to contact a manager to get it as she wouldn't reply to me. I'm assuming she felt like an ** because she left it in my yard over knocking. This all happened about 6 months ago.
Today, during the corona virus lockdown, I get a text from her offering the vacuum again but $800 off. Are. You. Kidding. Me? People are losing their jobs, can't leave the house & you're trying to sell me at $3000 vacuum that you have to earn the extra prices for, for $2200. Oh, but hey, they offered a free $40 scent for the water. Unbelievable. Talk about shady. Her reasoning, but we all need clean air during this time. Ok, that's true but considering we are not allowed to be in contact with other people for God knows how long, how am I supposed to "earn" the pieces? So basically, I'd be paying $3000 anyway. You guys are pathetic.
Reviewed April 1, 2020
I have always like the Rainbow products. Until I purchased 1 myself. I hate this vacuum. I handle is not sturdy. It gets stopped up. It add a lot more work to the job. I would much rather use my Shark. It isn't any different than my old vacuum. Except it makes for a lot more work. I regret buying this vacuum. And would love to be able to return it!
Reviewed March 27, 2020
I bought the vacuum 30 days ago and we have 6 cats who create a big mess. When the guy came, James ** he did the demo in the living room. I never thought to do it in the kitchen area where the litter box was. The next day I started vacuuming and it did great everywhere but the kitchen. I did different settings, attachments, looked for clogs, nothing. I contacted to office, no one would call me back, finally I called another number and they said it was probably clogged, I stated they were crazy. That I checked it inside and out and every attachment, that I wanted a refund and if I had to pay a fee I would. I was told no!!! The vacuum is not capable of picking up heavy stuff like litter on an everyday basis, it's too harsh for it, it's going to break. This company is the worse ever, please do your homework before buying.
Reviewed March 24, 2020
I have tried to schedule a demo 3 times over a year. Finally, someone there said I do not qualify. Why is that? Because I'm single!?!? Can this company be any more discriminate than this? A single person cleans their home, whether they own or rent, or maybe live somewhere for free. A single person makes good money, possibly even more than some couple's combined income. A single person is responsible and can make decisions on their own. The list goes on. The Rainbow Company should be made to stop this practice, as they claim to strictly abide by a code of ethics. Huh? Something smells fishy and it might be their vacuum cleaners & supplies.
Reviewed March 17, 2020
The vacuum I absolutely love. It cleans well and smells great. The price is way too pricey at nearly 5000. Now I did the demo and for a mom of 6 I knew I needed this but I wish I would have had the true facts. I was told if I set bookings before midnight I would win prizes, I did that and still havent won anything. They tell me I had to book before the demonstration lady left (that's not what I was told). Next I was told show 6 you get half off show 12 and sale 2 it's paid for only to find out you still have to sale 2 no matter what and plus the qualifications are super hard to meet.
If a item isnt covered fully by credit you dont get the credit, showing must be a couple, have income and not disability, be 21 to 60, and have their own place. I have worked so hard trying to get my showings but it's been very hard and with the virus going around it's hard to get bookings in the time frame provided. All and all I like my rainbow but the price is outrageous and sales need to be more upfront and honest with their customers.
Reviewed March 13, 2020
I bought this from a sales man about a year ago. He was nice and the demo was just fine, nothing wrong with it as long as you know what you're getting yourself into. It seemed to work pretty well the first 5 months or so. Just last night I was vacuuming my upstairs and the stairs, my husband came home and said it was SO dusty has he walked inside from the FRONT door and as he was coming upstairs it go worse. This is not the first time this happened. Even as I clean my small carpet downstairs with the carpet attachment, dusty flies up everywhere. I have an old original Craftsman house where rooms are distinct rooms and so having a good vacuum to get dust out is a must. Unfortunately when the sales man came he convinced me to give him my Dyson, and I desperately wish I still had my Dyson vacuum. Maybe I got a faulty one? But right now for me it definitely was not worth the money.
Reviewed March 2, 2020
I was outside and a man stopped to chat about an air purifier and ask if I'd like to put my name in to win one. What he didn't tell me is that he was a door to door salesman peddling the Rainbow Vacuum systems nor did he tell me everyone who had a demonstration got an mini air purifier free. It was downhill from there. We made an appointment for a week later and he showed up.
Initially he came in with the mini air purifier and did a spiel on it and put some stinky aromatic oils in which caused my house to smell awful. After about 30 minutes he finally told me what he was really selling after he went out and bought in a really large box with the rainbow vacuum. I asked the price but he wouldn't tell me.... I should have known then but I kept listening. 2 hours later he finally told me the bargain price of $2999.00. I was like WTF? Are you kidding me. I declined to purchase even after pressure and being told I could finance interest free. It took another 30 minutes for him to clean up his mess. I noticed he repacked the vacuum that he used just like it was brand new... ugh! As he was leaving he told me my neighbors won the drawing for the mini air purifier but not to tell them the price of the vacuum. I'm sure like me they had no idea he was peddling vacuums.
If that wasn't shady enough he called me a week later to ask me if I was related to someone else in our mountain community with the same last name and to say they won the drawing... OOPS, thought my neighbors won! That whole spiel about winning a mining air purifier is just a scam to get in your door and waste your time. Don't fall for the one armed bandit and don't get suckered.
Reviewed Feb. 24, 2020
The vacuum claims to throw clean air out with no odor. LIE! The vacuum collects dust and hair in the tubes, and hose. If you pass thru anything wet or damp and move to dry area, The tube and hose becomes encased in hard clay like debris. Vacuum clogged daily, many times. Loses suction after about 4 months becomes clogged. Every ten mins I unclogged tubes. The smell of mold or vacuum smell from the tubing blows out no matter of the water filter. Ask them to demonstrate on a used product. I’ve had it 6 months and had 3 connections break. Horrible scam. Buy regular vacuum. Save money and credit. Scam. DEMONSTRATORS ARE SCAMMING YOU AND POOR PEOPLE INTO OBTAINING CREDIT THEY WOULD NORMALLY NOT GET TO GET $4000 over 36 months. Scam!!!! They Refused to take it back! And attack your credit.
Reviewed Feb. 15, 2020
I put my info in a drawing and I got a Rainmate. The guy was really nice but the time he stayed was ridiculous. 3 hours just to show the vacuum and its properties. People have things to do. That's disrespectful.
Reviewed Jan. 15, 2020
Powerhead belt broken told me to buy s/parts for$15, used the powerhead a handful of times. I own dyson stick vacuum and kirby and had no problem with the belt till now. Think twice b4 u buy. Unit is overpriced and warranty is **.
Reviewed Jan. 10, 2020
The Rainbow vacuum distributor showed yesterday up for what was a 20-30 minute demonstration. Two hours later we purchased the newest Rainbow Vacuum. I finally got to try it today and it did not meet the hype. Our home is 80% hard floors and it failed. Unless you repeatedly go over the same spot it is no better than a broom. It appeared to be great on carpets and did provide a nice clean smell from the water reservoir but just isn't for hard floors. The other issue is that it is 20 lbs. My wife and I each have some medical issues and lugging this up and down stairs is a chore. If you own a 1 story wall to wall carpeted ranch-style home this is a GREAT investment. Otherwise think it through.
Reviewed Dec. 8, 2019
This exceptional cleaning system blew my mind!!!! I don't care what anybody says! It purifies the air it cleans like no other machine I've ever seen. If you thought your house was clean, think again. Your house isn't clean until you've used the Rainbow cleaning system trust me!!!! DON'T LISTEN TO THE NEGATIVITY ABOUT THIS MACHINE, THEY'RE JUST HATERS!
Reviewed Dec. 6, 2019
Somehow, some way like many I've read on here was conned into Purchasing a Rainbow vacuum. The next day I woke up and realized it was a horrible mistake because I can't afford at over $3000 vacuum. I've called Everyone I could call in order to try and return this vacuum. Yes it does lots of amazing things and it purifies your air. And there is a 10 year guarantee on it. However it did take me 6 months of blowing up the phone of the person who sold this vacuum to me To get my free air purifier. And the other Accessories for referring friends that did the demo.
I think it is ridiculous that you can't return something the very next day and that the customer service is 0 help with this issue. They are definitely con artist. But for those on the site that I have seen who have wanted to buy a vacuum and were not approved Yes it is a wonderful vacuum. It does so many things and you can also use it for an air purifier and you can literally see the hair and dirt that comes out of your air so that's really awesome. I also has the entire mob set. That is usually sold separately, and air purifier and essential oils.
So for anyone reading this that may possibly have wanted to buy a rainbow but was the unapproved. I am desperate to sell this vacuum in this entire set because I can't afford it. So if you could get a loan from a bank somewhere for this or someone and wanted to purchase it for the amount that I still owe I would be so grateful. It would help me and I would help you. If you would like pictures or more info on this it is brand new and has only been used 2 or 3 Tops. I am gonna leave my email address. Please serious inquiries only!! **. If I take a few days to answer it is only because I don't always check my email daily.
Reviewed Oct. 25, 2019
This company is a huge waste of time. This product is horrible. Why? Because it never makes it to your house. They booked an appointment with me and never showed up. I rushed home, rearranged my day so that I can meet them for their presentation and they didn't show. Didn't call NADDA!!! After I posted a review on Facebook they done called me and stated that they called me to try and cancel and her excuse for not showing up was that she had to work all day. HUH?Extremely unprofessional and disrespectful of my time. Apparently they told my friend that referred me to them that they were going to give me a free unit with oils. I haven't heard or seen any of this and doubt I will. Don't waste your time with these people!!
Reviewed Oct. 9, 2019
I recently saw an ad for a free air purifier, so I inquired and set up an appointment for a demo (required to get free mini purifier. I was told it would take 1/2 hour to an hour. First lie. The salesman was in my house for more than three hours. I am a single woman who rents. I mention this because it will be pertinent information later in my review. When the salesman arrived, he came in with not only the mini purifier, but several other boxes. In them was the Rainbow cleaning system. His presentation was very scripted and came complete with the effects you’d expect from a veteran door-to-door salesman, which is basically what he was. He went through scuffing my carpet under bright light to see dust particles, he had me vacuum a 3 by 3 spot 100 times to show me how much direct remained, and was lifted by the Rainbow system afterward, etc.
Although I was impressed with the product, the salesman evaded any question I asked that he didn’t want to answer, such as, “How much is it?” Or “Does it come with the attachments needed to wash bare floors and steam my couches?” He would reply with lines like, “It’s all in the box,” which it’s not, or “Let me ask you this.” That was his favorite line for evading my questions. I was impressed enough that I let my good judgment and intuition slack and moved forward with buying options. I was told that if I got 20 friends to agree to let him demo in their home, I would earn my Rainbow for free. At no time did he tell me they have to be qualified, which means married, gainfully employed, and own their own home. It was only after I had given him 20 names and numbers did he begin to offer the stipulations, and there were many.
Aside from the ones I’ve already listed there was 1. I had to ride along with him, a virtual stranger, to these demos. 2. He refused to demo to single men. 3. Any woman who requested a demo had to be married and her husband had to be home at the time of the demo. This is where the fact that I am single comes in. He willingly came to my home without a man present, but would not do it for any of the single women I gave as contacts. Bottom line, you WILL NOT earn your vacuum for free - but they got their contacts from you.
As for the attachments, NOT in the box - the box they take with them when they leave. When I asked why they were taking it, he said, “We recycle.” WTF? I said, “So do I,” to which he replied, “Actually, we take it because we’ve found that if we leave it, people attempt to put the system back in the box to see if it goes back in the way it came out, and never use it again.” You’ve got to be kidding me. That reply was so lame, but even if it were the truth, what would they care? They got their money, so what would they care if someone never used it again? Bogus excuses, and they’re full of them. Then he tells me, "Well, in the event some of your twenty people back out of their demos, we have to have a contract and credit report on file because after 90 days you’ll have to begin making payments." Okay... I was certain I’d get my twenty demos so I didn’t think that would be an issue. Red flags flying.After he got my credit info and made a call where he barely said anything, they apparently did all of the talking, he comes back and says, “they aren’t willing to give you 90 days, and they want me to get a $100 good faith check.” At this point I was still under the impression I only had to get 20 demo appointments and I’d get my cleaner for free, so I still wasn’t concerned. Only once everything was signed, money exchanged, vacuum (minus packaging) left did I learn...
1. Only “qualified” people count toward your twenty. No single women (even though I was), no men, no renters, both spouses must be present. That wiped out more than half my list.
2. I had to ride along to 5 of the demos and THEN I had to do the other fifteen myself. That fact was totally avoided while he was here.
3. You don’t get the attachments with the system, you either buy them, or earn them. To earn them you are basically signing on to work for them.
In an attempt to shorten my story a bit, I backed out and learned you only have 3 days to return the cleaner from the time he leaves your house. I was still within my 3 days so I called him and asked him to come pick it up and bring my $100 back. He said, “Oh, I can’t do that. You have to write to the company and your letter has to be postmarked within the 72 hour period for it to count. I managed to get that done, but the office manager called in the meantime to ask me if he could come out and find out exactly what happened, talk it through, make it right. I agreed. He was the good cop to the salesman’s bad cop. He dissed his salesman, told me how he’d been having problems with him (even though he’d been one of their salesmen for 11 years) and offered me a newer model vacuum (that I was never made aware of at the demo) for the same price.
He lowered the number of qualified demos I would need to earn attachments, but I’d still have to buy the cleaner. He was a smooth talker and I was still sold on the cleaner, so I agreed. Then, a million issues with my loan application surfaced AFTER I’d already been approved. At that point my instincts prevailed and after the final issue I told them I’d changed my mind. Buying a vacuum cleaner should never be so hard.
My advice, if you do the demo and truly like the cleaner, buy it. Outright. Don’t do the earn it through demo crap they sell because you won’t. I read somewhere that only 1 in roughly 800 people earn it for free. I don’t know how true that is but after experiencing it for myself, it’s easy to believe. The product will sell itself, which makes me wonder why their salesman are so shady. They come in with a shtick and make it all seem so easy. It’s not. And the office manager’s job is to fix what his salesman break. When they cross too many lines and a customer asks too many questions, they send him in to fix what’s broken. I was told a number more things that weren’t true, such as how you cannot leave the water basin in the machine if it isn’t one or it will dry rot the seal, voiding your warranty.... for one. The machine is a quality product, their sales people - some of the most dishonest I’ve had the displeasure of dealing with. Buyer Beware.
Reviewed Oct. 2, 2019
Even though I had to give them a star they deserve 0. They try to make you book appts and it's nearly impossible. They leave the machine with you and tell you a bunch of bs then say, "Oh you didn't get financed" after a month of having the machine and say they have to pick it up. It's a vacuum not a air purifier and it's way over priced. Do not waste your money or the 3 hrs of them at your house after saying it would only take 30 min to a hr. Bad business. Highly do not recommend them.
Reviewed Aug. 19, 2019
Initial a friend posted about the Rainbow after she had bought one and advertised that anyone could get a free smaller air purifier. To get the free gift you had to sit through a product demo. The rep showed up and seemed very nice, set up the free air purifier and showed me how it worked. Then the real sales pitch started. He brought in the actual rainbow unit and started going over the features, vacuuming up dust and pet air with pieces of black fabric to show what was coming off the carpet. The whole presentation was extremely long- taking over two and a half hours. There was little chance for any me to talk, it was more like I was sitting through a very boring lecture and in fact any time I tried to talk I was cut off as the rep kept talking over me. I asked the price twice but it seemed like he wasn't able to get off script and only responded with 'its an investment.'
When we finally did after hours of being talked at get to the price (3100 dollars) I said I could not afford that, then he continues to push and go through payment plans, adding special offers, etc. Saying I had great credit so I got this and that. After having already worked a 12 day, having taken three hours of my time, and twisting things that I said to try and fit their narrative I found myself over and over asking for a day to think about this because it was a large cost, didn't know my budget, didn't think I needed it, etc. But it was if the guy was not even listening. I felt pretty helpless and finally agreed to the trial period because I had to be someone.
I immediately texted the next morning saying I had thought it over and didn't want it. Was sent on a back and forth between the boss who tried to get me to continue to think it over for a few more days (I believe trying to get me past the return period) and the guy who demoed the product even saying a sob story that I was costing him a trip he won for sales goals. When they finally agreed to come pick it up they took another two hours cleaning the machine at my house (extremely uncomfortable) before packing it up.
During the whole time I sat there as he was lecturing me on his beliefs on why the country has gone downhill and how immigrants are to blame along with teachers not teaching God's word. (I'm an immigrant who has been here for decades who just happens to be a teacher and could not care less if a student prays in class as that is their right.) Also tried to get me to believe a lot of fake news that was completely unresearched and has been disproven. Overall, found this company to waste a huge amount of my time, not listen to their customers, be irresponsible with their sales tactics- if someone is telling you they can't afford it do not continue to push and guilt them. Plus offensive with topics and manner towards customers- have your views and beliefs but be professional and represent your company while on the job. Even if I had three thousand dollars to spend on a vacuum I wouldn't buy from this company.
Reviewed Aug. 14, 2019
I purchased my product July 2018. It’s been amazing for my air and even help my son with his allergies. As long has you take care of the machine it’s works great. I recommend this to everyone I use. I love clean and I’m not too damn lazy to dump water.
Reviewed Aug. 13, 2019
As far as a sweeper it's a good sweeper. It does a lot of stuff but to me it is not worth the money. I bought one 3 months ago and for the money that you pay my wheel comes off won't stay on and being an older person the construction of it is not older friendly. You have to bend over and people with bad backs or hip replacements. It just sits too low and you have to keep bent over something that cost that much. It seems like they could reconstruct it to be a little higher. It's just a hassle. I would not buy it again. I might if I was younger but right now I wish I would have never bought it. It's a hassle to drag to put up. It's just not older friendly
Reviewed July 12, 2019
Rainbow is a very good vacuum and I love the way the water filters the dirt and holes it and traps it but the Rainbow is also very bulky. Had to pull around by the hose. But it has a very good suction and it works well in construction and light construction. It is very overpriced. The Rainbow is hard to get around from room to room or it's really well on carpet and hardwood and tile.
Reviewed July 11, 2019
Had Rainbow for many years. Yes price is high. When I was doing a home remodeling project. I was using my home vac. A friend lend me a Rainbow. It vacuum out what my vacuum cleaner did not out of the carpet and it was the old plaster that I had to use a cement blade. Sold on Rainbow.
Reviewed July 4, 2019
I wish the tank on my Rainbow was bigger. I wish that the attachments were available for purchase and not expensive. The shampoo attachments would be great to have as well. But I love my vacuum other than those issues right there.
Reviewed June 29, 2019
It uses water as a filter so dust, dirt, germs and bacteria are drowned in the water rather than being blown back into the air by dry filter vacuums. It never loses cleaning ability due to clogged filter. Your home smells fresh and clean every time.
Reviewed June 15, 2019
Well bought this yesterday after an excessively lengthy demo. Got up early after running the air cleaner all night and the house smelled fresh, the water had hair and white sediment, which I can only guess to be dust and dander. We have 4 animals, 3 adults and a child in our home, and live in the windy desert, with a pet door. Life is dirty and dusty in our home. Our carpet is less than two years old, and of reasonable good quality but looked dirty and not soft at all. My husband and I were discussing wood floors.
Got up at 6:30 am and got to work vacuuming. Although it needs to be cleaned, and I am waiting on my attachment, I am absolutely amazed at what this product did to get dirt and animal hair out of the carpet. As where it was like walking in a crusty surface we are now walking on soft carpet that does not look matted down. As of this morning I am happy. I don't like the $3000 price, but sacrifice has been made for a healthy family and clean home. I have an open floor plan, cooking smells everywhere, it smelled amazing this morning!!!
Reviewed June 5, 2019
I entered a drawing at a local fair to win an air filter. I got a call a few days later from someone telling me that I would be hand delivered the filter. I was asked if I would be willing to watch a product demonstration and I agreed. We set a date and time that was manageable for me and the rep came to my house. Though it was ultimately a sales pitch, I was still told it would be a product demonstration beforehand and I appreciated he was upfront about it.
The first thing the rep did was set up the air filter, demonstrate how to use it, clean it and maintain it and then showed me some of the various scents available, but before demonstrating a scent, (this is important) he asked if I, or anyone in the house was allergic to any kind of scents. We are not, but again, this was a considerate action to take before just dropping a scent and flooding the room with it. I could instantly feel and see the difference in the room as floating carpet dust, animal hairs, etc were sucked into it.
After the air filter demo, he asked again, if he could demo a Rainbow vacuum system. This was where the sales pitch would come in, but he wasn't being pushy or trying to get right to an attempt to sell me something. I am familiar with Rainbow vacuums. My mother had one in the early 90s and used it all the time. This new system? I was blown away by the new technology.
I had been using a Kirby for a few years and despite its cleaning power, it still left a lot of dust behind and I was too often having to clean and change the filters. And the vacuum unit was very heavy. Changing the accessories and setups was a hassle. The Rainbow vacuum is lightweight and moves around easily on carpet, tile and wood floors (all of which I have). I vacuumed a section of our carpet with the Kirby, after having put a new filter in earlier in the day coincidentally, you could see the dust that the Kirby was kicking up, despite what it was pulling from the carpet.
The rep then showed me how the Rainbow unit also acts as a giant air filter for large rooms. I watched after he turned it on, as it pulled in all the dust and fibers the Kirby had kicked up. The room instantly felt cleaner just breathing the air. The rep then set up the unit to vacuum, demonstrating all the attachments and vacuumed the same area I had already cleaned. The fact that it pulled SO much out of the carpets was astounding. But the thing that blew me away in that regard, was that not only did the Rainbow pull up more than the Kirby, but it also created no dust in the air. And I mean none. We have 2 dogs and 2 cats, all of which shed and there was no trace of pet hair or dander in the air. I was sold right then and there in the quality and performance of the Rainbow unit. I also live in a log home, and dusting the walls and roof is a necessary but backbreaking chore.
The rep pulled out an attachment that is typically used for hardwood or tile and I watched as it cleaned the wall section he went over. Again, and this is really important, no dust was being kicked up or left behind. This is such a better cleaning system than any of the other vacuum types I have used that I bought the unit then and there. The rep bought my Kirby at nearly the price I had paid for it and I set up the financing for the remainder.
I am SO glad I made the switch to Rainbow because not only does it clean much more efficiently, but the entire house just feels cleaner. Healthier. Breathing feels better. I have used it to vacuum carpet, hardwood and tile, as well as our log home walls and ceiling and it does not disappoint. I don't have the carpet shampooer attachment yet, but whether or not my references decide to undergo the demo, I will be getting one.
As far as the water basin in the unit where so many people complain about it. You are cleaning your home. In order for this piece of machinery to function as intended, you have to clean and maintain it. It requires work as does the cleaning itself. Unless you can afford to hire a maid (who likely won't clean anywhere near as well as the Rainbow), roll up your sleeves and keep the basin clean. Common sense tells you that after vacuuming you don't just put hair and dirt filled water containers aside for days unless you are trying to grow something 5 kinds of disgusting and will smell awful. Cleaning doesn't end when you turn the power off! It is a necessary step in providing yourself with a cleaner home. Small price to pay.
I could not be happier with the Rainbow and the Rep that demoed it did an amazing job of explaining all the functions and capabilities. 10/10 would recommend not only the Rainbow system, but the rep I bought it from. You are investing in a cleaner home with a system that is durable and long lasting. But your house will only be cleaner if you use it. Hopefully my review gives you some insight into possibly purchasing a Rainbow system. I won't tell you to just do it already. Do your research, check out what is out there. But for me, this is the best vacuum system I could possibly want.
Reviewed May 27, 2019
I had a salesperson come to my house speaking of how amazing this product was. In reality, the Rainbow is the biggest waste of money. The salesperson was unbelievably pushy until I said yes. He then ran my credit and told me that I would not have to worry about the payment at all. I now owe over $4,000 for the product! Within 2 weeks I told him I did not like the air purifier/vacuum and I wanted to return it (I used it once still to this day). He told me I was unable to return the item. On top of that, he took my old vacuum. I was infuriated. It smells absolutely terrible, though we have washed it out so many times, and the job it does is unnoticed. I without a doubt would NEVER encourage anyone to buy this product.
Reviewed May 20, 2019
I bought a Rainbow vacuum cleaner and all of the attachments and fragrances in the summer of 96. I absolutely loved the smell of a clean house and the red apple fragrance after using the 'air wash' feature. It was a pain to put together... You couldn't just switch it on and nip round the living room with it but the results were better than anything else I had ever owned or tried. Your house FELT clean. I paid just under 1000 GBP for it. The only problem I had was in the UK some years later the distributor disappeared and I was unable to get it serviced or get parts for it such as belts or fragrances. I retired it in 2010 and bought a Kirby, then a Dyson and currently a Shark Lift-Away. The Shark is great, the others less so but none of them are a patch on the Rainbow. I would buy another in an instant if I could get support and back up here in the UK.
Reviewed May 8, 2019
Had someone come to do a demo. I liked the free air purifier. She gave the demo and the person on her ride along was pushy and made remarks to make my husband and dans I feel guilty for not wanting to buy one. My husband is a disabled vet who was in a serious motorcycle accident 3 months prior and was just returning back to work so we explained we were hesitant. They did a good demo and told me I could order and do ride alongs to get it free. So we talked later and since we have allergies and my husband has sleep apnea, PTSD nightmares we decided to try it. I am. Not at all happy with it. It doesn't seem the purifier is working and I cannot carry the vacuum up and down steps with a shoulder injury.
I had a Kirby in the 90s and this is worse than that. I almost broke a table. Because the tank knocked it over. I have reached out to return and they keep giving me a run around. No numbers. No emails. You have to go back to the original person who came to your house who of course will talk. You out of it. I need help with that and want to know if Rainbow has any idea who these ride alongs are. Do you know who is representing your product? A greedy woman working on her 2nd free vacuum who is trying to make a disabled vet feel guilty because she has 4 businesses and still has time for ride alongs. This is why I hate salespeople. They shame you into buying. Well physically I cannot use this product. Is anyone gonna help me return it?
Reviewed April 26, 2019
Not worth $3000. Like someone else on this site, I normally don’t fall for a con! Must have been having a senior moment that day! When the sales woman demonstrated the machine she left it sitting on the empty box the entire time and it was really quiet. Once she left and I moved it to the family room it was so noisy, loud whining noise, I recorded it and when she stopped by my part time job, I played it for her and she acted surprised that it was so loud. She said she’d check their warehouse and see if they had another one.
A week went by, no response. I sent a text and asked what was going on, she responded saying they all sound similar to that and there was nothing they could do. I responded saying that was unacceptable and I wanted it replaced with a quiet unit or my money back. She responded that she would be at our house in an hour with another unit. It doesn’t whine like the other one but it is still loud. I would never recommend this to anyone. What a major rip off.
Reviewed April 22, 2019
I have been having a horrible time trying to get someone to contact me about what is going on with my account. No one want's to help that is in charge. They do not reply to emails or callbacks. I am beginning to think it is all a scam. I have done my part in "selling" 3 Rainbows. I have called every number I have been given and found. I am so disappointed in the way the service is. WHAT CAN I DO???? Who can I call?
Reviewed April 18, 2019
I did a demo for a free RainMate and was never told it was for a vacuum. When the people who were an acquaintance of mine from a previous job arrived I was told we were waiting for someone else that would be doing the demo. Which I was never told anyone else would be coming with them. Once the demonstrator showed up things went downhill. The conversation was very inappropriate especially in front of children. Luckily they weren't mine. So the inappropriate conversation continued the whole demo not just by my acquaintance and her husband but by the demonstrator as well. We are all adults so my husband and I didn't say anything and did joke as well at times but we both felt as though the man doing the demonstration and representing the Rainbow Company should have put a stop to the conversation and it wasn't just the conversation but inappropriate actions as well.
This is very poor representation of this company and was not professional at all. However b/c we were impressed with the vacuum and decided to purchase through the financing. The demonstrator did all the paperwork. Went out to call the finance company for approval which I was told we had and when our payments would be due and the amount. He said the finance company would call me that week which ended up being the following week almost 2 weeks later. Once the finance company called 2 days later we started receiving messages from the husband accusing my husband of wanting his wife and threatening him.
Now mind you we were all in the same room except one time when my husband went outside to see a friend for a couple of minutes and the wife stepped on my front porch in plain view of where I was sitting. He was never alone with her or said or touched her inappropriately and again I was right there. My landlord who was also outside never saw anything as well. This all stemmed from conversation that they started and their demonstrator allowed. We purchased the Rainbow because it is a good product and it was helping get theirs free or reduced.
Once all this started I immediately regret this purchase. I tried to return it because we did not want them getting credit after they started lies and threats. I contacted Rainbow and have been given the runaround and no one will respond to emails other than to say that they have conflicting information and will not elaborate on this. Now right at 2 months later I get a letter from the finance company saying they can't finance us and that I need to contact Dream Machine and gave me their number which by the way are the same people that would not respond to emails. I have not agreed for any other company to finance me or to have my credit run by other finance companies.
I have called and had to leave voice messages and have not received one return call and my payment through the original contract is due 4/22. I am finding that all my dealings up to this point have been very unprofessional on every level and has left me regretting ever allowing these people in my home and I will warn anyone that tells me they have a demo scheduled regarding a RainMate or Rainbow to cancel it and don't even consider it because it is not worth all this headache in the long run. I will tell my experience to them so they don't make the same mistake I did. If I can get this cursed machine out of my home I will be happy. So since I can't seem to get any help from anyone associated with this company I will be contacting my bank on the best way to handle this and possibly my attorney!!!
Reviewed April 12, 2019
It saddens me to see all these sad stories of bad distributors. The Rainbow is a great product. So advice from me would be the Rainbow is great but check the reputation of the sales rep. And office in which you are purchasing from. These are all horror stories and the region I'm in does not work like that. A lot of these reviews are not true of the Rainbow itself. Not all the offices operate like this. I know none of it is true in our office. We can show anyone. Your attachments get shipped. Earning your Rainbow for free is possible! You do get more free stuff for booking more shows.
After months of allergy testing and many medications for my kids with no results we decided to get an air purifier. While scrolling FB I saw a post for a free air cleaner so I signed up. We were shown the Rainbow and thought this is great. It's an everything machine. I noticed day 1 how much better I felt in the morning. 2 weeks later I noticed my kids hadn't been complaining about their illnesses so I started weaning them off their meds. We are 3 months medicine and allergy free!!! Also when I vacuum my carpet and I can see through the water is like pure satisfaction. ???? I'm saving so much time and money not going to the docs and getting prescriptions. I ran demos and got my machine for free! I am now selling them. I love the company I work for. And I love making a difference in other people's lives.
Reviewed March 18, 2019
We purchased our Rainbow 3 months ago, and it has been the best decision we have made for our family! First off, it acts as an air purifier 24/7 which means I clean up a FRACTION of pet hair (I have a long haired dog and cat) from the floors than I used to. Secondly, my carpeted stairs and microfiber couch have never been cleaner. The stairs feel fluffy and squishy instead of matted and intertwined with black dog hair. Being able to easily clean all of my hardwood floors & baseboards, dust my electronics, pictures and shelves with one machine and with no chemicals has made me feel so grateful!
On top of just loving the Rainbow itself, learning about the quality of indoor air and being able to protect my family has been a huge blessing. We owned a Dyson before this, and we thought we had a good product. It has proved to be less than amazing, they just have really good marketing. Dry filters don't work no matter if they are in a $500 Dyson or a $3500 Kirby. Water as a filter is genius and it's really not hard to clean out, so totally worth the extra step.
I didn't have $3000 in my bank account when we had our presentation, so I am so grateful that they offered me a payment plan. I would pay $100 a month for the rest of my life if I meant I would be able to keep this machine in my home. Don't be scared of the price tag, folks! Realize that these Dealers are doing their best to provide for their families as well, so you are able to help other people just like yourself instead of throwing money away to some billion dollar company.
Reviewed March 11, 2019
I was so excited about getting the demo at my home. It was scheduled for a bit after 7pm since I got off work at 7 that evening. I waited till 7:30 before I started calling. Turns out that we were never entered into the system. Stuff happens! I wasn't upset. We rescheduled for 4 days later. I started discussing the rainbow system with my adult son. I decided that I wanted to look into doing demos myself. I'm a great salesperson and really it's a rainbow they are awesome! I just received a text from the lady that was going to do our demo. It says that they won't be able to do or demo because are don't meet the CEO qualifications. I responded... which are? You must be a couple, both be employed, and own your home.
So our qualifications are we have been married many years, I manage a finance company and have for over 13 years, my husband is unable to work any more due to 21 years of service to our country and receives full VA benefits, and because we have made a decision not to purchase a house until I retire. We do however, rent the same home for the past 5 years. I feel very much discriminated against. How dare they judge our decisions. They don't ever know who they are turning down and are missing out on sales and great salespeople. I won't be doing business with them obviously but I will share my story with everyone I can!
Reviewed March 5, 2019
My mother bought a rainbow back in the early 80s, it still works, I bought her a new tank and a brush for her motorized head and it has less options than mine, but still does a great job. My neighbor bought one and I agreed to let them do a demo and told them I wasn't buying it. The guy came over and was as plastic as they come. He told me putting ice cubes in it would drop the room temperature 3 degrees, I told him, "No, it doesn't have a condenser. That ain't happening." He went on and on about the air purifier and kept banging this light on the floor. I kept telling him, "Move on, I've seen everything you have shown me so far."
Finally he gets to the part where he vacuums my hardwood floors and shows me all the dirt and sand in between the planks, then he uses the rain jet to clean the floor. He only spent about five minutes doing that, but it worked. That was what I needed to want one. I never buy from anyone selling door to door, but I asked him how much for the vacuum and the rain jet, he came back at $3,800 or so, so I told him to take a hike.
I continued to look online and I finally found a place in NYC that sells remanufactured rainbows for about $1,300, so about a third of the price. I bought it and it came in the mail and everything on it was brand new. I probably would never get any warranty work for the guy, but anyone with a little mechanical background can repair one of these with a YouTube video. It does a great job, I have had mine for probably two years. There are multiple sites online that sell the deodorized, scents and accessories. I just bought the small power nozzle and some scent and replacement brushes for a little over $100. It removes hair, dust, skins cells and it smells clean as it works. It's worth having one, but don't ever let them in your house and buy it online, on Amazon. You can check out the person's rating and you will save thousands.
The Rexaire people will try to scare you by saying it will be stolen or they won't service it, guess what? They won't service it without you paying for the service anyway so why pay more. Why give up three hours of your life to get an AIDA salesperson, who lies about things that they don't even need to lie about. Guess what? It is a great product, but you will always have dust and dirt and skin cells in your house, this just does a much better job than most vacuums at removing them.
Plus when you clean it, everything is wet, so you don't have all this nasty dust going back into the air. Instead you have to clean a bedpan, but it cleans completly in about 15 minutes and then you just put it up. You need to clean the spinning filter about every other time, because it get a lot of fine dust on it and you need to change the HEPA filter about once a year, don't try to run water over it and let it dry, it won't. Just spend the $18 and throw it out like your AC filters. Great product, way overprice if you get it from a dealer.
Reviewed March 5, 2019
We bought our Rainbow cleaning system in August 2018. Within 24 hours I could already feel the difference in the air. If you have ever researched home air purifiers then you know they are pricey and a lot of maintenance costs over the lifespan. The Rainbow uses cold tap water as its filter!!! You never have to buy another filter!!! I was quoted $2000 to put air scrubbers in both our HVAC systems and those only cleaned the air. Not our home.
BONUS, I was able to get the Rainbow for free. I was super proactive and contacted my friends with kids struggling with allergies and asthma. I was able to get fully reimbursed within 45 days. It not only is an amazing product but our family got it for free. We only paid the tax. We have had it six months and the water basin still looks new. Our children (6 & 18 months) are NEVER sick!!! That’s worth every penny even if we had to pay it in full. I use the system as a wet vac at least twice weekly since I have a boy who likes to be messy. Our lives have changed for the better because of this system. Seeing negative reviews about the demo and people who didn’t finish earning it free is giving many people the wrong perception for a super awesome product.
We have seen so many friends with kids on inhalers slow down or stop the use all together. Friends off allergy meds. People cleaning and actually enjoying it! Feeling clean! The reduction in cost for cleaning supplies in the home has been amazing. I clean my entire home with the rainbow system and Norwex clothes. I have sanitizing wipes just in case but I rarely use them. It’s hard to believe the Rainbow cleans EVERY THING in our home but it truly does.
If you are looking for a solution to smelly, mildew, pet stinky, cat odor type of air in your home or even workplace, this will fix that problem. If you hate buying new filters and cleaning them between use while being exposed to all that crazy dust and dirt when dumping your vacuum, this will fix your problem. From a mom to all the mom and dads out there, your health and children’s health will Thank You. You should never regret investing in the lifespan of your home and your family.
Reviewed March 2, 2019
I had a similar experience to someone else on this site. We entered for a free air purifier at a local home expo. A couple of days later, we got a call that we had won. The woman on the phone was very nice and wanted to arrange a time for them to come drop the purifier off at our house. We ultimately spoke 2-3 times on the phone in setting up and confirming the appointment, and she clearly stated that 1. We would not be asked to purchase anything, only give a positive review if we like it. 2. They just wanted to go over how to operate it since it's an appliance. She also stressed that the air purifier is so great and can clean the air in a home up to 2200 sq. feet.
A couple arrived at our house, and the "appliance" turned out to be a very small purifier for a car or bathroom. No instructions were really required. Then somehow we ended up sitting through a 70 minute demonstration for a $3k vacuum (the price was not revealed until the end). I want to stress that both people were very nice and not pushy... But the premise for them coming to our house was entirely misrepresented. During the sales pitch, they also asked us for 10 names and numbers of people who also might like a vacuum demo. Recommending three people for demos is also a way to reduce the price.
All in all, they were nice like I said, and they completely respected our wishes NOT to share the contact information for any of our friends/family. But this was a bait and switch in terms of the premise for them coming over, and the description of what we had won was an outright deception. Given that their system seems rely on getting potential customers to hand over the contact info for more people, this seems like an MLM and/or pyramid scheme where salespeople have to be dishonest in order to get in the door, and then jump through a bunch of hoops of their own in order to make a living with the company.
Reviewed Feb. 24, 2019
I've never been conned into anything in my life. Until now. I don't know if it was low blood sugar, early onset senility, or straight up sleep deprivation from raising 5 kids, but I got taken. My wife and I agreed to buy something for which we had absolutely no use - our house is a construction site. My wife "won" a "free" mini Rainbow unit if we would sit through a demo. The sales rep came out and did the demo. She did a good job, was very convincing and nice. The Rainbow unit itself is intriguing and makes some interesting claims. However, there is no way it is worth $3000 - yes $3000!
Like I said we agreed to it. My wife signed up for the "free" option. Immediately after the sales rep left, we looked at each other and realized what a stupid mistake we had made in being persuaded to do this. The sales rep left at 9pm and had quite a drive home so out of decent human courtesy we choose not to call her till morning. The unit literally sat there on the floor all night right where she left it. We never even plugged it in. We called at 8am the next morning. We explained this to the sales rep and she passed us on to her boss.
We were not treated with the same courtesy and consideration we had extended to them. Her boss continued to try to convince us to keep it and when we said no, informed us that there would be an almost $300 restocking and cleaning fee. He claimed that they would have to pay for a "certified technician" to go over it. He later admitted that it would be himself that would look at it to make sure it was clean to go to the next demo. And no doubt be presented as "new" as it was to us and as it would have been to the next potential buyers had we not taken it.
It ended up being quite a mess. All up we paid the almost $300 "cleaning fee" even though we never plugged the unit in or used it at all - we only had had it for a few hours. As a result of this distributor's terrible return "policy" (that we never even got a copy of) and his complete lack of normal customer consideration, we have absolutely nothing to show for the $300 we paid! Nothing except stress, pain, lots of wasted time, and a few tears by my wife. By the way, it was her birthday. Thanks Rainbow - you are a real class act... (I will leave names out because my intent is not to disparage an individual, only to raise awareness for potential buyers - think hard before you sign.)
Reviewed Feb. 1, 2019
I can't believe I've lived with below par vacuums and air filters my whole life! I absolutely love my new Rainbow Environmental Cleaning system. I can't stop vacuuming and now I can taste the sweetness in the air of Maui. My husband's asthma is 100% better. Rain makes his worse (mold spores), and with these last few rain storms we've had here it didn't even affect him. I highly recommend this cleaner.
Reviewed Jan. 29, 2019
I have a 22 year old Rainbow. It is the best vacuum I’ve owned. It’s works just as good today as the day I purchased it. I’ve also purchased a Miele - and honestly it doesn’t even come close to the suction of my Rainbow. The only thing that I would like better is buying a new Rainbow!
Reviewed Jan. 26, 2019
I purchased my Rainbow in August. Part of the purchase promo was free gifts. The sales rep promised that he would bring them by within 2 weeks and the other gift would be mailed from the company. I never received them. I contacted the sales rep several times, and wasn't able to get ahold of him until December. He then promised me that he would get it to me by the end of the week. Still waiting. I've contacted the company and the sales rep. I will be disputing the charge now. I love the product, but I don't want to drop thousands of dollars on a company that treats its customers like that. DO NOT PURCHASE FROM THEM.
Reviewed Jan. 24, 2019
I agreed to do the program to get my Rainbow for free. I was willing to do the work to get it because it is a great product and I do love it. But the more you work hard to get done it seems like the Rainbow staff is working hard against you to make sure you don't get everything finished. When I would complete each step, it was like pulling teeth to get the stuff I earned. I have save multiple messages between me and the reps where they promise to get your stuff to you and never do. I finally after 2 months of messaging and calling, I finally got the rest of my stuff!
Well almost, I'm still waiting on the check that I'm owed, and I was told 3 days ago by someone at the Rainbow office that everything was approved and I would receive my check in about 2 weeks, and then I get an email last night saying yes I met all of my 12 demos and I had 4 sales but none of the people in my 4 sales had good enough credit for them so they want me to make 2 more sales to please them before I can have my check! I refuse, I will not ask anyone of my friends or family to do a demo and have them go through the grief I have went through for the past 6 months! If you want one, buy it outright with no intention of doing the program, it's just not worth the headache!!!
Reviewed Jan. 15, 2019
Purchased the rainbow 12/22. We were very impressed with the Rainbow the 1st few days, but by the 10th business day we realized the machine was not for our family and reached out to the distributor (1/6). For a 4k machine you would think they would stand behind the quality (they do not). You only have three days to return it. (The distributor did not disclose that.) And the contract you sign with the finance company does not state that it is also the contract with the seller. Do your research before purchasing Their score on BBB is an F (we now know why).
The free air purifier is currently viral on Facebook. They only speak to homeowners (not renters), and mostly only visit two-income families. It is well worth the money to avoid the sells pitch to just go purchase an air purifier elsewhere (forget the freebie, it's just to get in your door). The fact is that the machine does not perform the way the distributor said (worse part, the water smells terrible if you don't dump it immediately. He said it would not smell). 22 days later our filters are just as dusty as they were before (after he said we would see less dust). He stated that the Rainbow acts as a humidifier, air purifier, and a deodorizer, but the fact is that is just not true. The rainbow has the POTENTIAL to do those things, but it is not guaranteed. He also stated that the air purifier was "medical grade" (our daughter's allergies tell another story).
My husband actually spoke to the owner (Keith) that stated: "While the Rainbow might not be the BEST vacuum, it is greater than most." (We were told is was the best.) We were 100% deceived. The distributor we worked with was Mike **. Bottom line is: They do NOT stand behind their product and they lie in order to push their product. They are the "new Kirby guys." Buyers beware.
Reviewed Jan. 8, 2019
The Rainbow vacuum is a great product, over priced but great product. It needs to come with more attachments and a long reach extension for the money they ask. The only way to buy one is outright, demand a new one out of still in the new box, inspect it and then pay for it. Shannon was the gentleman who sold us ours. He presents the product well, he is only concerned with the sale, has no follow up and flat out misleads you. If you are in the market check online. There is one made in Canada for half the price. Looks just as good. Search out Sirena vacuum, Quantum vacuum, or just search Rainbow vacuum competition. Best of luck!
Reviewed Jan. 8, 2019
I was at a home show in Spokane WA and I filled out a free Rainbow Rainmate II air cleaner giveaway paper. A few weeks later I got a call from the saleswomen named Rhonda saying I won. She said she would come to my house to drop off the air cleaner and demonstrate the product. We agreed on a date and time and the last minute she texted me to cancel but would get back with me. She never did get back with me. This company isn't trustworthy and they play a con on you. Do not buy anything from them, run and run away fast from them.
Reviewed Jan. 6, 2019
There is no other vacuum that can clean better than the Rainbow Vacuum. I do not care about the weight of the machine or the time it takes to set it up. After using the air filter to add in a nice scent to my home then vacuuming, I am always so happy to empty out that canister of the filth that I have removed from my home and am amazed that all that filth was in my space. My husband and I live with 4 dogs and all those feet can track in a lot of dirt and deposit dander and fur far and wide. No one would know a dog is in my house after I clean. Best money I ever spent on an appliance. It cleans pillows, mattresses, dog beds, walls, floors: tile and carpet and I use it to clean my car. There is not a surface in my home that has not been cleaned with my Rainbow Vacuum.
Reviewed Jan. 6, 2019
This vacuum is an inconvenience if you make a small mess because you have to fill it with water when you start and dispose the water every time. Then you have to wash the container every time. Not worth 3000 dollars. Cheaper would be better.
Reviewed Dec. 26, 2018
If you're gonna get it pay for outright. Don't do the "great/easy program". It's a great machine to have, but too bulky, too heavy & not convenient, you can get many other great machines for way LOWER price. Back to what I was saying about the program, don't do it! There are so many hoops you have to jump through to get it for so called free but it's really not free in the end. You'll be paying about $300. None of the workers actually know what the contract says about what is eligible and what is not.
No matter how many shows you do, there will always be something wrong with one of the shows that you did so that they can keep using you. By no means am I saying that you cannot complete the program, because you can but in the end you will be setting your friends up for the same mess you just had to do with. The machine is not worth $3000 nor worth the time and hardship you have to go through to get it for the $300. Just don't do it.
Reviewed Dec. 14, 2018
I bought my Rainbow Vacuum a couple months ago and I could not be happier with it. Yes I agree that the price is a little high, however, I could not put a price on my health and the health of my family, it has done exactly what it said it would do. It cleans my hardwood floors until there is nothing left, it cleans carpet, tile. I vacuum my mattress once a month with it, I clean the air. I have 9 people living in my house and we have to vacuum a lot, it is always does the job. I love the fact that I can take it apart and clean it. I’m not putting dirt and dust back into my house, once I’m done cleaning and cleaning my rainbow, the next time I clean there is nothing coming out of my vacuum to be put back into the air, there is no bad smell. I don't dust anymore because there is no dust in my house from the vacuum.
I am disappointed to see the negative comments, I would think most people would be happy to have and own a product that does what it says it will do, made in America and last 20 years or more. I know people who have passed their Rainbow down to other family members and it is still going strong. The reason the Rainbow company still does door to door salesman is because that is the best way for you the consumer to see the vacuum in action and people able to touch it and use it for yourself before you buy it. This product helps with my allergies and makes my house look and smell amazing. Thank you Rainbow.
Reviewed Dec. 14, 2018
I’ve had five Rainbows. They all still work. The reason I have so many is because I just wanted a newer model. I gave one to my mother who uses hers on a daily basis. I also gave two to friends and they love using it also. They work very well and last forever. In my opinion it is worth it if you have the money to spend.
Reviewed Nov. 28, 2018
I had a rep come to my home who was a nice young lady who informed me on Facebook that she was just trying to get her machine for free and needed a couple more people to view the product to get hers free. I agreed to help her but informed her by phone that I would not be purchasing anything. She assured me that wasn't a problem with her so we made the appointment. Now to set the stage for you, I grew up with a Rainbow, my mother has had the same one for about 35 years now and still uses it to this day. I actually thought the company had gone out of business because there were no ads for them and I never saw one at a store. Plus without repeat customers how could they stay in business?
So the day came for our demo my husband was active duty Navy and he was 5 days from being out of the service. Also meaning we were 5 days from moving. With a 16 month old baby, I only worked Part-time. We owned a Kirby because it was supposed to be the best money could buy. We financed that and still owed about $1800 on it. Clearly we were in no shape to be purchasing anything. We even pinky swore to each other before she arrived that we would say no if the other started to falter and say yes to buying. Just to prevent a desire to purchase I vacuumed my home 20 minutes before she arrived. Grinning like an obnoxious kid saying, "She not pulling any dirt out of my floor 'cause I have a Kirby."
We greeted her at the door and reiterated that I would love to see what a new model looked like but would NOT be purchasing ANYTHING! Again she smiled and assured me that was ok. My home was completely void of any furniture due to the move and I figured this would be a great way to get my floors cleaned for free before our final inspection. Less than 5 minutes into her demo she informed me that I too could have a free one if I would like to participate in a company program so I was a little intrigued by the idea. I loved that the new one was also a certified air cleaner because I have terrible allergies plus 2 dogs. She then did a small test on the floor of vacuuming and when she showed me what she got out of my freshly Kirby vacuumed floor, my eyes almost popped out of my head. It looked like a fancy restaurant appetizer with multi-layered parts but instead of food it was filth.
I began to recall the Kirby demo we had several years prior and how they had dumped baking soda onto my carpet and let me smear it in with my crappy Walmart vacuum before they "pulled it all out" with the Kirby. At the time that was a big selling point for how good the machine worked. I asked our Rainbow Rep to kindly vacuum that same area of my hall as well. To my shock, awe, horror and disgust she pulled almost half a box of baking soda out of my carpet. I knew in that moment we had purchased an extremely overpriced paperweight because my God our Kirby's heavy.
Needless to say I was sold. I also did the program and got all my money back on my machine plus made money and got prizes along the way. Even if I hadn't gotten my money back the machine has paid for itself in the last 7 years 10 times over. I've picked up pee, vomit, milk, poop, paint, glass, shoe polish, blood, spaghetti and meatballs and more. I dare you to do that with a regular vacuum. I like my Tempur-Pedic mattress, I appreciate my Prius but I LOVE my Rainbow!!! Eco-friendly, house smells great, no more allergies and does what I paid for everytime I need it. My warning would be to get it from the Rainbow distributor because that's way too much money to risk on a 3rd party online. Would you seriously buy a car without a test drive or taking a peek under the hood? Think about it, If the machine really isn't stolen and there is really nothing wrong with it why would someone sell it for half of what it's worth online???
Reviewed Nov. 21, 2018
The salesman, John ** was great! He took the time to show me everything this vacuum can do. I Love my Rainbow! I don’t even mind cleaning now because it does so much to make it easier. Thanks John!
Reviewed Nov. 16, 2018
I had a Kirby. Loved it. Now own a Dyson and we Love it. I'm always cleaning the filter and canister. My Dyson picks up a lot. Believe me. I seen The Rainbow, it's bulky And way too expensive not to include all the attachments. $3000 is way too much money for just the vacuum. The attachments are another $1000... I'm Not impressed. And the salesmen was annoyed when we turned down the sale. I asked that if he goes to 6 demos that vacuum is used 6 times until it's sold...left at someone's home. He said no he brings a new one each time. Lol. Liar. The box is mangled. If you are being left a demo of anything in your home after the demo...you're being sold a demo. There's no way Rainbow salespeople bring a new vacuum every time to demos. You are not getting new one for $3000. You're getting the demo. He left mad. Oh well.
My Dyson works fine and so does my Swiffer WetJet. And Zerorez can still come yearly, they clean my entire carpeted house yearly for $109. I'm fine the way I am. No one's home is sterile free. No to many negative comments. Always read all the comments. And the price is ridiculous. Google Rainbow vacuum systems. You can buy them cheaper. Do your research before wasting thousands of dollars on anything.
Reviewed Nov. 15, 2018
My ex and I bought the Rainbow D2 in 1983 (I got it in the divorce). I used it for getting rid of stains in the carpet to general cleaning the house. I also used it to clean the air in my house. I never got it serviced and up until a week ago, it was amazing. I had it for 35 yrs and it finally died. The money spent 35 yrs ago ($1200.00) was well worth every penny. I wish I could afford another one, but I guess I'm going to have to go to some crappy bag or bagless vacuum.
Reviewed Nov. 13, 2018
First things first, we did not purchase the product as we were not dumb enough to be manipulated by these salesmen who think themselves as clever, and it's so easy to see through this multi-marketing pyramid scheme. This whole thing started when my father's coworker asked my dad if he can demo this product and as a token of appreciation give us a 3 day 2 night trip. My dad reluctantly agreed since they worked together.
On the day of the demo, my dad's coworker came with a salesman, super loud and obnoxious. I was upstairs while my parents were talking to them downstairs. Out of curiosity I eavesdropped to see what their deal is for a couple minutes, and within those couple minutes I knew that this is probably some pyramid scheme they're trying to sell to my parents. Out of courtesy, my parents sat through the presentation politely. One thing however is, my mom was definitely impressed with the vacuum, the functionality seemed to be there. Towards the end, the salesmen gave my parents a quote of $2899 after discount and even offered my mother a 'job'.
I'm sorry, do you think we're stupid? This vacuum is nowhere worth that price, and trust me there's vacuums out there with very similar functionality at 1/4 of the price. These monthly payments are scams, and based on all the previous reviews it seems that the interest rate is ridiculously high. I don't even know how people can fall for this kind of stuff to be honest, their sales tactic is straight out the textbook pyramid scheme, calling their boss right in front of you to get a discount or to offer you a job. It's quite insulting that they thought we were that stupid to even consider buying the product.
The vacation card they gave us at the end also looks really sketchy, no validation anywhere, just a card with a picture of some beach in the Caribbean with a tiny tiny print at the bottom that says 'Offer subject to change or withdraw at any time without notice', a mailing address and that's about it. I honestly don't care how good the product is, the process is sketchy, obnoxious and hence makes the product unappealing because you'll wonder just how many hidden fees will be accompanied with it.
Reviewed Nov. 12, 2018
They came to my house. We had a lot of fun. Demo left me saying why haven't we been using water as a filter all along. I did the program and earned my Rainbow for free. 100% USA made! No regrets! The difference in our home is huge. Allergies... What allergies? For those of us allergic to dust... HUGE difference. I don't have to dust near as often. My carpet is softer. MULTIPLE uses for the Rainbow. Well worth the money.
Reviewed Nov. 11, 2018
Yes you do have to clean and take care of it but why spend the money on something if you are going to trash it? We use our Rainbow vacuum everyday and I am pleased with how well it cleans our beds, carpets and furniture. My husband and children have asthma and allergies to dust. We previously had a HEPA dry vac, I was reluctant to get rid of our over $2500 vacuum so the sales rep said she has one she can trade in for me so could keep both vacuums. All in all I am pleased and pleasantly surprised by our new Rainbow vacuum and haven’t wanted to go back to our old one. I like that we can make a higher payment to pay off faster. All the attachments work well, we live in a condo and can smell the fragrances throughout our home. I’ve already got 8 people to demo but we only need 5 for the pot set.
Reviewed Nov. 11, 2018
People works hard for their money. Don't let someone steal it. Why pay Rainbow for 3000 dollars when you can get one with only 1/5 of the price and even better quality? Google Sirena, you will be amazed how well this Sirena vacuum is made. One of the Rainbow sales came to my door, tried to push me to purchase. I refused. Imagine what $3000 can buy, do you wanna spend it on something only worth $300? The sales told me that the motor and Circuit board is only cost $200 to replace 'cause I asked what happens when warranty expires. She did not even realize it, she just told me how much this thing is really cost. Motor and PCB should be the most expensive part of a vacuum, and it only cost $200, retail price. You can figure it now. Keep your hard working money safe, spend it on something worth it.
Reviewed Oct. 4, 2018
I had someone come to my house and demonstrate a Rainbow Vacuum air purifier. I thought it was a great product. After having a product for a couple of months I realized this product does not do what it says it is supposed to do. I clean it like I'm supposed to and I'm very unsatisfied with it. I run it 24/7. My return vent and I can't smell any of the fragrances throughout my house. I can't tell any difference in the air quality in my house. And their customer service is terrible. I had a guy call me back and tell me there's nothing they can do. He was sorry that I wasted his time. I will never purchase from Rainbow again and I hope you don't either. And one thing they don't tell you is that you have to take it apart and clean out all the gunk that gets built up in there.
Reviewed Sept. 21, 2018
I had a salesperson knock on my door and tell me that I can have one room cleaned free of charge if I just allow them to do a demonstration. An hour and half later I still did not have a cleaned room and I had to threaten to call the cops to get her out of my house! She sat on my floor and kept pushing this $2500 vacuum on me and each time I explained I not only wouldn't spend that kind of money but I also don't have it, she would drop the price and spend 20 more minutes trying to convince me that I had to have it! Her last ditch effort was when she told me she needed to sell one more in order to win this trip to the Caribbean and how she and her husband never got a Honeymoon and she was going to do me a favor and finance it for me and my monthly payments would only be around $60 a month and only for 5 years!
I kept asking her to please clean my carpet in the living room and leave her card and I would consider it. She insisted she COULDN'T LEAVE UNTIL I BOUGHT THE MACHINE because SHE WAS PROTECTING ME against someone else selling it to me for full price at $2500 and she jumped through hoops TO DO ME A FAVOR by getting all these discounts and because she just wanted to win the vacation. She wasn't going to get commission on it! After almost 2 hours of this I finally had to be mean, which is outside my comfort zone and literally pick her stuff up and put it outside because she wouldn't leave. When she just stood there, I told her I was calling the cops. Not only is this one of the most stressful situations but it was also very scary!
Reviewed Sept. 18, 2018
BAD EXPERIENCE/NOT HAPPY WITH PRODUCT: Does anyone know what will show on your credit report if you have not made the first payment on the vacuum, and were not able to complete the "knock it out" program to get it for free?? I cannot get an answer at the Rainbow Store here...and no reps will help me.
Reviewed Sept. 7, 2018
I love the vacuum cleaner and one of my favorite things is the trade in value it holds. When I looked for a new one just to upgrade the machine they gave me 800.00 credit towards the new one and I got the shampooer free and a clean air machine. I thought that was a great deal. I use my Rainbow for everything, sucking cold ashes out of my wood stove, blowing leaves off the deck. I clean my cars with it. It's like my shop vac without all the filters to clean and I like that it is American made too.