Rainbow Vacuum Reviews

I should have played the game and stalled on returning it, because after a certain amount of time, if they don't pick it back you keep it for free, but it wasn't worth dealing with pushy, dishonest sales people. I just wanted it out of my house. When he showed up, I asked for a receipt that it was picked up and he thought I was nuts. Cover your bases is how I was taught, so I made him give me one. Don't fall for their sales tactics. It's all a gimmick! If you want a Rainbow Vacuum, buy it off of Amazon, that's what a friend do and she loves it at more than half their cost! I personally went for a Shark, love it!!!

I have an eco-quest fresh air cleaner, it really works. You can see the dirt on the filters versus seeing that dirt in the water. The dirt in the water, there is no dirt so the Rainbow vacuum cleaner is not clean the air, or your couches, or your beds like the curve he does. My old Rainbow vacuum cleaner did a much better job than the new Rainbows. That's all I have to say right now that he made it by the Rainbow vacuum cleaner nowadays you're wasting your money.

The Rainbow is a Complete cleaning system as we both found this out! Getting the free gifts was a cake walk, cause we have so many friends that would love to have this cleaning system in their home as well, I mean, it cleans our hard wood floors, mops our hard wood floors, tile floors, it cleans our furniture, mattress for bed mites, shampoos our carpet and so much more. And the biggest thing is that we can breathe so much better in the presence of our home now! We only wish we have bought a Rainbow years ago! Thanks Rainbow.

I was told I'd get it free if I could book 2 people to also get demonstrations. And the nice ones I saw at the booth, sleek, black, with pretty lights inside, were not what was brought. It was an ugly off white thing that made lots of noise. I never would have given my information, nor would I have invited this person to my home had I realized that this is what was going to happen. I'm sure not going to book that "free" trip they talked about, because I'm sure there's some 5 hour presentation that I am obligated to sit through.

I received the finance papers in the mail on May 11, 2015. I have attempted to contact the seller and the company regarding this issue and have received no response. If I knew at the time of the demo exactly how much it was including interest, I would have never gotten it. I feel as though I was scammed and got taken advantage of.

Come to find out, everyone I had gone with to the event also received the same call. I became somewhat skeptical, so when the woman from their office called to confirm my appt. I confronted her about my findings. She became short and angry and asked, "well do you want the air purifier or not?" I asked how long the demo would take and she said 30 min. That turned out to be almost 3 hrs. The sales rep was very professional, nice and presentable. He offered to give me a discount to trade in for my Oreck, which of course I responded "no way". He then offered to give me the same discounted price which was $2,400.

Needless to say, I did not purchase the Rainbow. 1) The Rainbow did not have pressure once adding the extension to the vacuum, leaving small particles on the carpet. 2) The steam cleaner on the rainbow did nothing but leave my carpet damp and flat once dry and didn't appear clean at all. 3) The built in air purifier which is supposed to be excellent for allergies and asthma and could leave on low 24/7. 4) It was too loud and even on low it made a high pitch ringing sound. It didn't sell me b/c my Oreck does a much better job in all areas of this all in one product. My Oreck vacuum leaves my carpet clean and brings the soft fluffiness back in my carpet. My Oreck carpet/floor cleaner and air purifiers do a wonderful job.

Last but not least, this piece of work had too many attachments, takes up too much space and appeared to be way over priced. The demo did not meet my expectations. Therefore, I'm glad I told the sales rep that I could not make a rash decision on purchasing something so expensive without doing some research. I'm so glad I did not make an impulsive decision. Thanks to all the reviews, I'm sure I made the right decision in keeping my Oreck. What's the old saying? "If it's not broken, don't fix it". I would not put anyone through a 3 hr demo that I was not comfortable with so that's the end of that ordeal.

And the service guy that going to fix our Rainbow to us his name is **. And he say that we need to pay him $600 in order he can fix it because the motor and everything's got wet and flood the unit that why is all broke and not working. And we say that "It's still under the warranty" and he say "No that is not it. No." And he ** at me and my dad us and we were like "Ok forget it" and we all were ** at each other for like good 1 hour and a half. And he just start saying that do we know that he got life and kids and wife at home that he need to go home now. He got no time to deal this ** with us and the time for them to close is not yet, Monday-Friday 9am-5pm and weekend 10-7 pm. And we went on weekday and was around 3 pm and he act like it's time to close. And he just being so rude to me and my dad us and we'll just like say "Ok whatever. We'll bring someone to come to talk to you soon."

And he call me name and thing that I can't speak English clearly. And I have no grammar and he can't understand what I'm try to say to him and ** so he got me mad that I was about to fight with him and my dad just tell me that "Hey son, let go." And I was like "ok ** let go." And he just don't say ** and we just say "Ok we'll be back soon when we find someone that can speak clearly." And he just don't say ** and just do a mad face and mean face to me and my dad us. And we say bye many time. He don't even answer us at all and we just like whatever and left out the store.

And then for the past months he have not call us at all that if our Rainbow got fix it or not. And in June 2013 we went back to the store in Maplewood and few of them say "It's lost. It's gone. We don't know who stole the rainbow." And ** and more and me and my dad us got mad and ** about to call the cops on them. And we know who did it already. And we know who is the person stole our rainbow repair already and yeah his name is **. And he now move to the new Rainbow distributor and he no longer work in here anymore. And we're like wtf. Ok and we gone back to home again. And I keep contact Rainbow company Rexair for help and things and Rexair didn't help me at all and anything. And Rexair didn't email me back at all too and yeah my Rainbow got lost and stolen by one of the employee in Maplewood MN Rainbow store and yeah. And Rexair didn't help me at all.

Over the 2013 summer until the end of July 2013 I can contact ** one of the guy in Maplewood shop to and he give me the owner of the Maplewood rainbow store. And I call him and explain the story to the owner name Eric Sampson. And he did help me and he say that "** is just a fake worker" and he not suppose to treat me and my dad us like that. And if our Rainbow is still under warranty it should be repair for free and yeah. And he say just "Come to the shop" and we'll look for our Rainbow and yeah. Since that August we went there and we can't find our Rainbow that is e2 blue 2 speed and in a box. It's not there anymore and he say ** have been move to go work the new shop at Oakdale with ** and yeah. And Eric say "It's lost then ** have must taken it with him to the new shop or use the part to fix other Rainbow too."

And we're just like wtf. And Eric the owner guy in Maplewood rainbow store he let us walk in to the service repair spot to see if we can find our Rainbow. And we can't find it at all. And I found one that is e2 blue that is like our and I told him that "My is like this one but this is not the one. My is in the box with all part out service." And he say "Oh ok ** have must taken it." And he sorry that he don't know what going on. But if I'm ok he can fix that one e2 blue that I found in under the sink like my to him and he will fix it for free to me. And repair that one to me for my lost one and replace for my rainbow that ** have been stole it from me. And I say "yes sure." And Eric say it going to take him like couple days to fix it for me. When it's ready he will call me.

And when it was August 1st 2013 he call me that he got been fix me the Rainbow that is like mine. I can go get it anytime now to use it and that is the same like mine that got lost and stolen. It will be replace my warranty continue to my brand new one e2 blue. And I say ok and now that got cover it all up from Eric the owner guy from Maplewood MN rainbow distributor in MN. And we talk to him that why ** being like this and what and he say "** is just stupid and yeah. And we say "ok Eric thanks. We'll call you anytime when it's broke." And he say "ok and enjoy it." And ever since that I just contact him almost every week and yeah. So I feel like after he fix the problem of ** with me and I just start to support him. And buy some product off use from him like $100 for all the thing and yeah to my Rainbow.

And around September we went back to him and buy air freshener. And my dad us ask him that can me make us a unit and system that is the Rainbow SE model. And he say sure and he did it for us. And like two days later we went back and see and he did the right one but my dad don't like it and yeah. And we got tell him make another one and yeah. And he did make the original Rainbow SE this time. And we went on October 1 2013 and yeah we bought it for 250 suppose 500 but yeah we deal kinda hard to with him and yeah. So we're to happy to take the Rainbow SE to home and we didn't check every things and the electric nose were ripe and we didn't know. And I contact him so many time to get us a new useful hose to change this one ripe one. And he say "sure" first time and didn't got it. And the second time we went back to him and he say if we can find someone to buy one of his Rainbow then we'll get the brand new electric hose for free.

And we say "sure and bye." And two days later he say he have found someone already that bought it. Sorry for us. He got no more hose available for us and if we want we can just buy that one from him. And we say to "it's too expensive and yeah." And we say "whatever." And I keep contact him so many time to find us a hose and I call other store as well too. It the one where ** work at only other and his and yeah no he can't find one at all for us and we were just like ** it. And my dad say "son forget it we know who they is now don't ever go support them and yeah."

So ever since that I didn't contact Eric anymore. And that just make me say to myself that they got bad bad customer service really big time and fake employee, fake worker, fake team working together. Can't get alone to one to another and can't get alone with their customer that is why they lose their customer and the store is because of this. Want money but don't want to help the customer at all for the customer need and service and help. So this is why the shop is now dead and for lease to the state and city. And me and my dad were about to go sued ** to the court that being rude to us in the first place but we're like ** it and yeah about sued them dirty ** to the court. But we say "No forget it and yeah." And the store have been close ever since 2014 January and yeah the one in Maplewood MN.

And now ** is working the one at Oakdale and he now day still have a bad service, mean attitude to me a lot and he just one most mean as vacuum guy in this world that he treat us Asian customer bad and get us bad time and yeah. And he even click on us and hang up on me while not done talking with him and I call him during day time and he say that do I know that he got wife and kids need to take care so can I stop calling him. It's not the time to call him for my Rainbow ** and he just click on me and ever since that happen to me few time. And I just say to myself that I'll never ever ever go support this white trash old guy name ** in this life. I'll even tell everyone not go to support him at all and I just like whatever ** it and yeah.

This is my Experiment from my own Rainbow shop where I live at MN. And ** say that Eric is now is in jail and his business is now close and over he got lock up and be in jail because of problem with them at the shop in Maplewood. And we ask Eric. And Eric say "No ** just mad and jealous." And now that they just don't care and don't talk to each other anymore and yeah. All them ** up Eric shop in Maplewood now and yeah. They all hate on each other forever ** and Eric. So yeah but I would say it's all ** fault in all these problems with customer and things. So yeah that it never ever go to support ** in the Rainbow store in Oakdale in Minnesota. Guy if whoever live in near Oakdale, please don't go support this Rainbow store. Everyone who live in Minnesota here thanks.

I know how clean my home is and the health of my family has dramatically made a turn for the better since owning my rainbow. I highly recommend this equipment to everyone due to its ability to get the job done. I also put faith into their show because they actually prove to you what it does rather than relying on tv or listening to people spewing sour grapes. See a show and make your own decision. Unless you're type believe everything you read. It is amazing and I'll never use anything else.

No one called regarding that, but I was called regularly by a rep and had to go though the same "we don't advertise... all word of mouth... we want your opinion, but only if your husband is there..." I certainly have an opinion now and it is not positive. I will let as many people as possible that this company is sexist, unorganized and not worth a single dollar.

They also don't mention the fact that you (rep) and the boss have to cover a fee of $156 or more for the customer if they have bad credit in which you automatically lose out on a good $200 + depending on what type of sale it was either payment plan, cash, credit card etc and everything is said to you only upon making a sale. Well, at least that's what Aqua Technologies in Silverwater NSW (9648-1236) is doing. The product itself is great and really does do a great job but the people in that office with their made up scripts of what to say and how to sell this product is a scam. The way they've set up their script is dishonest and fake. There's no need for all of that when the product sells itself.

One time I sold 2 machines to 2 lovely sisters that were referred to by their cousin and I found out from 1 sister that the boss of that Silverwater office had given away a $750 shampoo carpet cleaner attachment for free in order to close a sale to her cousin in which she only went ahead with because of how desperate he was as well as the expensive free gift like seriously how desperate can you get... when I asked if I could give the 1 sister a free gift attachment as her cousin and sister had received one his response was "tell her to give you green lights" even though she referred several people. And then when I confronted him about the way he closed his sale by giving away a free gift he was shocked, surprised and speechless using his title as an excuse.

They also tell you that you work less hours than an everyday working person but when you add up the amount of time it took you to drive to that place, take the machine out of your car, demonstrate it then clean it and pack it away then drive back home you could be working the same amount of time as your average everyday working person or more... I worked for these people for little over a month before finally seeing these people for what they really are more so the Director of that place. 2 days ago I decided to leave and request the rest of my wages and payslip and was physically assaulted and verbally abused by this man (boss/ director) Aqua Technologies Silverwater NSW 2211... I called the police and made a report and just want this man brought to justice and want to warn people mainly females to not go anywhere near this man as he’s very manipulative and sleazy.

I think it is expensive but I was able to find the rainbow e2 black model (the newest) on eBay for a third of the price. I think it is a great product. The vacuum model when ran as an air purifier actually does draw dirt particles that you can see when you shine a light on the bottom. I love this product and it was worth spending a chunk of income tax on this year. I hope it lasts long as of now it is worth it. I have also taken stains out of my car's upholstery (years old stains).

Also when you schedule the appointment you have to tell them it's approximately 1.5-2 hours. You are told "do not tell them it will take 3 hours plus." Also, they claim to be #1 in Consumer Affairs reports. I can't find them anywhere when I search. I asked the rep and he said it for durability. I researched that as well and can't find anything. Because their rep didn't show on time I have to reschedule this appointment to get credit for it or pay $2600 with a 22% interest rate. I am seriously thinking of seeing if this falls into a Class Action Law suit.

When we got upstairs the demo was a giant pain. The rep kept trying to make my wife and feel like our house was the dirtiest place in the world, she was way too comfortable while she was here and I truly don't like being told that my home is filthy. All she kept saying was how their vacuum kept picking up all the filth and nasty left behind. Finally after the whole demo was done, the rep kept trying to get my wife to work for them. Basically pressuring her the whole time. We finally got our free gift, after I helped lug everything back downstairs, and it worked really well for almost a year.

It didn't purify the air at all. The Rainmate IL is a waste of time as well. And it is DANGEROUS! It does real well to make the air smell pretty. But there is no water proofing up inside the unit at all. The other night my wife and I were watching t.v. and our Rainmate decided to try and catch our living room curtains on fire. For no apparent reason and with no warning at all, the Rainmate literally blew up. There was a giant blue, purple and white spark followed by a loud sizzling sound and an even louder pop sound. It smelled like everything in the living room was on fire.

I unplugged it real quick and flipped the switch to off. After taking the motor off the water bowl, I took the water turner off the motor inside and there is absolutely NO water proofing inside. Why does it make sense to have a water using product with no waterproofing? None of any kind. At least put a bunch of silicon inside it or something. This product and company ethic are a huge waste of time. DO NOT BE DUPED BY THIS COMPANY OR THEIR SHODDY PRODUCTS.

You'll notice most of the bad reviews here concern the salesmen and hard sell tactics, not the product itself. The 3 Day mini vacation thing is a standard, as is free soda, "guess the cash" registrations at malls, raffles, etc. For those who do have product complaints, I'm surprised. I've never had anything go wrong with one, even an old model I've pretty much abused. There are a few things I'd watch out for: Get one with the washable HEPA filter to avoid replacement costs. Also, it doesn't do well with things that aren't water soluble. This means no baby powder, fireplace ashes, etc. It's not a shop vac, so don't treat it like one.

So, here I am now, 4 days later, getting HARRASSED by the lady that came to do the demo about getting them my bank info. I was left a voicemail saying that if I didn't contact them that night, they were going to go to the police and file a complaint. Well, I don't think this lady understands the law. It's not gonna do anything. It's nothing to the police because it's something so small. Not impressed at all. Now to see if they try and take back my free RainMate. If they want to try, they won't get far. Gonna so set the damn thing in my hallway of my apartment building so they can't come into my house.

Gentleman began to set appointment with me to deliver the card the next day. He asked that my husband be present. That's when I knew things were not as presented. He told me he must give me a demo before he could present the card. I reiterated to him that I already owned a Rainbow and had for over 30 years and was not in the market to replace it. And even if I was I didn't need my husband's approval to buy the vacuum then and certainly didn't need it now. We finally agreed that he would drop the gift card by at 3 pm the following day. Three PM came and went and no card.

The following day I began to call. The number on the card I had picked up at the kiosk was disconnected and the web address was incorrect. I went back to my phone and found his number and called and left a message. I repeated this for several days with no response. I finally contacted the producers of the home show to complain. They sent me the contact info and a young woman from the vendor called to verify my address so she could send the gift card and asked that I notify the show producers when I got the card.

I received the card yesterday and noticed it was for an online shopping mall. Here's the catch: You can buy anything on the website at no cost to you up to the value of the card, but you pay a one time $5 fee, and shipping and handling. The shipping and handling is obviously the value of the items. There is not much to choose from and the shipping is exorbitant. It is clear that the items are pure trash and not even worth the cost of shipping. I will be contacting the home show producers and strongly suggesting they eliminate this vendor from further shows or make them change their sales techniques.

When I bought my first Rainbow vacuum 30+ years ago they wanted to come and demonstrate it for me. But I was able to convince them that I didn't need a demonstration...I just wanted the vacuum and they finally shipped it to my home. It's sad to see that this company has not moved forward from these shoddy sales techniques because I really do love my Rainbow vacuum except for the weight. Knowing that the new ones are lighter made me think I might one day replace it, but now I'm not convinced.

The Rainbow is a life time investment in your home, your time, your money and your health. If you don't care about any of those things then the Rainbow certainly is not for you, but if you are concerned with the future of your home, time, money and health then don't believe all of the trivial, elementary complaints that the lazy, judgmental and uneducated people have to say about the BEST CLEANING SYSTEM EVER!

I love my rainbow. I can’t stop cleaning my house, it amazes me how it gets all the fine small stuff that my vacuum always left behind. The water gets gross the first time so I recommend changing it after each room. Now I’m able to do the entire house without changing it til the very end. I already noticed a difference in how I feel, and knowing I’m not wasting my time when I vacuum. The Rainbow is an amazing product. If you haven’t seen one in person, I highly recommend make an appointment especially with the young lady that came to my home. She was very respectful and had a bubbly personality. I would leave her name and number but don’t know if she would want me doing that.

Most issues I read are about crummy salespeople. Mine was a very nice guy, and the store in Sacramento, I believe, is still in business. What makes them go is the debris never go through the motor, like a Kirby. I can pickup nails, dirt, keys, money, rocks, whatever and it never travels through the motor, banging around, damaging fins, etc. You don't have the smell of the bag, the cost of the bag, and the saying you can't clean a house with a paper bag is so very true. Just never store them together with water in the bowl, keep the air water separator clean, and it will run and run and run. Unfortunately it sounds like a great product with deplorable sales people. Too bad as it doesn't do justice to the design and function of the product. You can buy them off ebay for hundreds and skip the sales pitch.

I called to cancel. The salesman called and said 1) was your water too low? No, It was as you left it., 2) was it too dirty? no, it was barely dirty, as you left it. 3) maybe the hose got clogged? what, by osmosis? If that's the case, I doubly don't want it! What a hassle! Can I come out? Yes, you can come out to pick it up!... I just want to make everyone happy (really means, I just want to save my sale)... You just have to get used to the fact that it's not possible all the time in life! Get out here and pick this up!.

I had to freaking argue with him to invoke the 3-day cancellation (under no obligation, etc. ) given by law! Wonderful! Awful experience. I can't believe I was so duped. Getting setup by friends is the real kicker and they know it and they use it. I should have seen right through it, but I didn't. I can't believe I fell for it, but at least I am not stuck with it or the charge! My mom's demo is today, and she is duly warned! I hope no one else falls for this crappy overpriced piece of garbage. Go buy a Royal Commercial for abut $800 (ya expensive) but they are great and they don't deal door to door.. they don't have to!

There was no pressure to buy it, they made it clear that they just wanted to demonstrate the equipment; it was up to me to decide if I wanted the machine and let them know (practically had to convince them that I did want it). They do not bug you for demos after they're done. There are a couple of follow up calls, which should be expected, but really no pressure. I bought mine just before the Christmas holidays and most of my friends were traveling and could not be reached. Oh well.

Machine performance: The air cleaner works really well. I've been using it for more than a week and I have no dust (I didn't even run it on "high" for 10 minutes to do an extra cleaning like they recommended). There are six cats in my house and scratching litter boxes does kick up a lot of dust (TRY to find non dusty kitty litter), but it's not settling on my furniture. I do have to top off the tank's water once a day as the levels do fall due to evaporation. The scents they give us do make the place smell really nice, but I don't use that all the time.

Vacuum: I'm not used to using a canister so it's an experience having to drag that thing behind me, but the hose is long and it isn't that big a hassle. It picks up a LOT. The sales people said it goes from carpet to hard floor without having to do anything. Well, no it doesn't. The beater bar on the motorized carpet vacuum head absolutely does kick stuff back into your ankles, so you do have to switch heads to the wide brush. Then it works great. The only thing I don't like about it is having to dump the disgusting water. You do have to take it outside, but (in my case) wet fur and dust can pile up. I recommend letting it dry then scooping it up into a plastic grocery bag. That's an extra step you need to take as opposed to just using a bag-less cleaner like I'm used to using. All in all I'm happy with my purchase even if the price is way out of line for these. I liked the people doing the demonstration but just wish it didn't take so long.

My husband and I were shocked. We didn't know what to do! So we relented and started to sign the papers. Well, the water works stopped instantly and she had the nerve to say, "This town is awesome. I haven't had one refusal." Gee, I wonder why. She then started to describe this crazy plan of signing up friends for a similar "no-hassle" demo and a reward program that included like, another vacuum or something?? I laughed and said, "Are you kidding me? You think I want to put our friends through this?" She was offended.

Anyway, shortly after she left we started talking about how taken we had been. Of course it's a decent vacuum. My husband's grandmother had one for 30 years. But like we told her repeatedly, we seriously couldn't afford it. So we tried to phone her the next day several times to arrange a return. She wasn't picking up her phone. Two days later we finally phoned the regional head office. The lady we talked to said, "She's probably avoiding your calls because you only have 72 hours to return it for a full refund." Convenient, isn't it? The lady gave us the location of her motel and we waited outside of her room until she came back. My husband left the vacuum at her door as she got out of her car and tore up the contract. He said, "I've already talked to head office and I won't be paying for this vacuum." She started her tearful pitch once more and he walked away. Thankfully we never did see a payment come out of our bank account for the vacuum. But every year at the trade fair we'd see her at the booth and glare at each other.

Things like common sense would suggest to wear appropriate wear, but no, you could come in a pajamas on a demo, because nothing to say what should I wear was 'stated' in my contract. Very, very stupid of Rexair of not making a set of guidelines to follow, or even if they did, it's not followed because of the lack of discipline. Now in UK, the folks are doing very well if we talk about the costumer service, though they still have to learn that 'costumer is always right', meaning that if they don't agree, they don't agree, probably because they failed to explain properly what they meant.

Now English is a barrier and what I see is the office here in UK (there is only one office here really - in North London) is that the place is mostly Portuguese/Lithuanian spoken. No problem with that. Most speak English, and the distributor is well English spoken, much better than me, in fact, but there's something unprofessional about this place, why no laws? Why no guidelines? They say - you need no experience, ok, then teach how to 'communicate' properly. But how, if they never knew the proper rules of this job in the first place?

Rules are always the same. They were always the same, as they are now. No arrogance, no bad behavior, no tricks, no small lies (it didn't happen in UK in my experience but I read a lot of complaints about misleading salespersons in US), half truth is also a lie. Being honest is a good thing, because if you be honest about the product, you will still sell the machine, because the machine is indeed, a best vacuum/air purifier/carpet cleaner...

No qualms about the product whatsoever, and sorry folks, quadruple the price is 'normal procedure' for business, they have to make money, everybody have to make money, now the job to a average Joe doesn't pay big time massive amount of cash. Why? Because you don't sale every time you do a demo, there's risk involved that you might do poorly and be out of your place or something, because in turn you didn't pay for your mortgage/bills...

Even though they say, you will do good, they use their techniques that sometimes don't exactly follow the rules. Now I want to be an honest guy who follows the rules and I can understand if someone says I don't have the green stuff. You give them options, still if they say no, might be because you did not do well, but guess what, what's more important? Sell the machine in an unprofessional way; leave bad after taste in the customer's mouth, bad reputation (see most of these 'product reviews'), or don't sell the machine, BUT leave a good impression on your friends, customers (who be in future) because they will come back when they want, and most of all, leave a positive feeling about the company?

Now you, sellers, reflect on that or stay the way you are. You will earn money and lose health, friendships, respect, family, should I go on? The way you talk to your customers will be very similar to how you treat everybody around. You can work here, honestly earn money, and be joyous, if you follow the simple, basic, timeless... Rules. Product is gold. Maintenance equals how long the machine lasts. Clean house equals effort, it's not a miracle, clean your house itself, wonder machine. It's a tool! You 'use' it. It works wonders. Costs a lot because its the best product, they can allow to do that, it's business. People are greedy, but you don't have to be, just give the best deal you are allowed to and leave with a clear conscience.

I will continue to voice my opinion about your program and discourage buyers on the "earning money" potential. The machine itself is a good one and by now we should have gotten already some additional pieces BUT due to the lack of professionalism in your company's part we didn't get any. They are just trying to get their commission and run.

The final price was $2,399 on the vacuum, and they offered us all sorts of financing deals that made no sense to finance a long note of 4-6 years for a vacuum. So I don't advise financing these units. I did some research, and the units have a basic base cost of $400.00-$500.00 in manufacturing and distributor shipping. Add to that, their stacked marketing promos and salesman commissions, and this unit should be selling for about a $1499.00 max price. I have found some spots that have had them for about $1399.00-$1499.00.

So I can see how some salesmen and distributorships abuse customers. That is SAD, since this is a GREAT PRODUCT. We've used the silly looking Air Purifier, and let me tell you, the water filtration WORKS, and works well. My wife and I have had sinus and eye infection problems disappear almost overnight, I crap-you-not! This darn thing works! Yes, you must change the water daily, and wipe the bowl about every 4 days minimum. When you wipe, you'll easily see what the filtration does pull right out of the air. There will be no doubt how you're feeling better.

The vacuum we have not bought yet, but plan on buying 1 or 2 (letting one be the high-powered purifier and one be the actual vacuum). I won't buy until they negotiate down to the 13 or $1,400's for direct credit card purchase. The sales guy earned his commission, treated us very fairly. When I get tough with his distributor for the price, I'm going to make sure he does not cut the salesman's pay on the deal. The technology works, and at a fraction of more expensive air purifiers and industrial strength vacuums that the Rainbow model does compete within their latest model.

Bottom line, anyone saying these things don't work as promised are either lying or stupid. I fully understand anyone having problems with their sales organization and financing methods, they sound a lot like "Direct Buy" a large wholesale buyer's club with plenty of their own abusive sites. I say get the product, negotiate the price down hard, and if you can afford it, enjoy the greater benefits for a long, long time.

I told him that we financially just weren't comfortable that in 6-12 months it might work better for us. He told us that we couldn't have another demo for another 2-3 years and we would have to pay $2900 instead of $2400 for our vacuum trade. We asked him if we could cancel and he said, "no, unfortunately you can't". (However, I guess we have a 3 day cancellation policy that I didn't know) and I wasn't sure applied since he told us we couldn't. He just kept pushing the incentive program and he would help us. So beyond my better judgment we did it.

Our salesman moved to Florida two weeks later. We emailed him early December 2013 to find out who we should contact regarding scheduling our demos. He gave us a name and phone number. We called that number almost every day/week a couple times, left messages from January - April 2014. I talked to a woman by the name of Danielle and gave her 2 names on my list which she called one referral once and never again. I got the secretary one time and she said, "yes we have received all of your messages and have submitted them to the owners, they will contact you". They never did!

In April 2014, we are being sued in small claims court and we were found in breach of contract because we didn't supply 15 names and contact information to the company. Even though I didn't have anyone to give it to.

Do not welcome them into your home unless you are willing to pay the full price. Don't count on the incentive program or any other information. Our salesman also offered a free week at a condo in Florida. (Can't imagine what would have happened if we would have done that).

A salesman came, but I did not buy it from him for $2400. He was nice (this may not be the same everywhere). The demo was great and really showed how good it works. No gimmicks; just real world tests. I wanted one. He left and I went to searching online. In less than two days later, I was picking one up I saw on Craigslist for $600 that was gently used for a year. I got it home and cleaned it up to brand new condition. It was just missing some cleaning accessories but they're widely available online for less than $10 each.

BOTTOM LINE: It works incredibly well. I can't believe how much crap it got outta my carpet. Find one online. The thing's so repairable that it doesn't matter if you have the warranty or not. And don't listen to these idiots on here who don't know how to review the actual product.

It took some haggling but the folks in the McDonough office have tried to comply. First of all, let me say that it has been VERY hard to get 12 couples between the ages of 21-62 that are married and homeowners to commit to watching the demo. I'd say 99% cancel or constantly reschedule on me... It's been very frustrating. I'm not to the end of the program just yet, but I'm holding my breath on how this is going to turn out. So far, I do love the machine but I would never ever get myself into this Ride Along program BS ever again!! If you sit for a demo, be smart, listen to that little voice that tells you better! If you have a few grand laying around - great, by all means get it, it's a wonderful machine, but don't get suckered into this demo ride along, pain in the ** bull hockey!!

I thought that the guy was kind of rude. Also, the guy told me that the Rainbow that he was showing and trying to sell me was brand new. This was odd in that the name Rainbow was wearing off of the machine from handling. Also, when he packed it up, he put all of the parts away in the individual plastic bags that it came in probably only to tell his next victim that the machine was "brand" new. The machine may be good, but the price is way too high. Also, looking on the web, it appears like one can get this machine at a much lower price.

It seems that the full truth about the rules of earning the Rainbow for free was withheld and every day we are finding out new rules which limit us from completing the program. I suggest that you only sell this product in the areas that you will have full representation for demos. This product has put a strain on my mind, body and soul dealing with the mess. I fully and strongly regret the purchase of this product and will not stop with filing complaints until I am 100% satisfied.

The lady who answered the phone told me they had a 10 day policy (this was not relayed to us at the time of sale) and it has been 14 days, so they would most likely not take it back. She said she was going to get the owner to phone me. I waited a week and no call came, so I phoned back and talked to the owner. He was very rude and basically told me I do not know what I am talking about and we are past the 10 days and see you later.

The Rainbow takes a little patience to set up. However, in the long run due to the water filtration and zero dust emissions, you will see a visibly cleaner house and will have to vacuum less. Those that own or are going to buy a Rainbow need to care for the machine in order for it to last for years, such as cleaning the water basin after each use along with the separator. And never store the water basin attached to the unit.

Those that complain about the Rainbow are usually upset at their local agent. While there maybe some unethical practices by some distributors, don't let it give the Rainbow vacuum a bad name. And even though they are up there in price, their reputation is top-notch for longevity if you take care of it. Also the Rainbow is marked up no more than a cheap Dyson or most vacuums. Usually 300-400% of cost.

Afterwards we received a $2,600 check for our vacuum. I was asked to fill out a W-9 form. I asked them through email, are we going to get taxed on the $2,600 we received. I received an email back saying, "No, the W9 is for our tax records to prove who we have paid this year." We have a contract stating this Vacuum will be free nothing about we have to pay taxes on the money we receive. This vacuum is not free. You will have to pay like 21 percent interest rate during your ride along program. After you get all of your demos done you have to wait approximately three months before you get your check. They will send you a W9 form to tax you on the $2,600 you receive. Now I have pay taxes on this money I did not account for. If we knew this we would have set to the side a certain amount of money for taxes. I am talking to the GM and he is telling me he cannot do nothing for me.

If one of your friends messed up and did the same thing we did please help them out and sit through the demo. Please tell them No at the end no matter what. They will tell everyone if they do 16 demos without them selling four they will get it free still. Make sure your friend have that in writing like I made them to do it. Let's screw them like they did us while we are helping a friend out.

I was very honest with the customers that I showed the Rainbow to and held back nothing if they asked, which is why I sold only 1 in the month (plus I am just not made for sales). Also their base pay a month of $2280 is a lie. You have to do ten shows a week for the whole month, which I did, and was never given a check. They make you take your own car for work to different areas around the metroplex, and give you no gas allowance or anything. I had more people call me back that I had shown a demo to and told me thank you for being honest about everything, and they were grateful that they hadn't bought the product for 3800.00 dollars when it was online for $500.

The mark up for this product is ridiculous and all the "free" vacations, rain mates, and pots and pan sets that are suppose to be given to the customers, rarely get to them. As a matter of fact, I got into trouble for actually delivering those free products as promised. What the ** kind of company is that?! You get into trouble for trying to deliver on promises. So if you see any ads on Craigslist in the Fort Worth area for Nature's Air, BEWARE!

So I told them I still wasn't sure because that's a lot of money and he said, "Look, if you can't afford it come Jan. 2014, you call me and I'll come get it." I called them in Dec 2013 and I was transferred to the OWNER of TAC in Camp Hill, PA and let me tell you, he should be ashamed of himself and his fraudulent company and all the people that work for him. He belittle me as a mother, a woman and an individual. I was told that I was a liar and crook of a woman, and that it wasn't his fault that I purchased something I couldn't afford. I told him that if I wasn't lied to by his two guys who came out I would have never taken it to begin with.

I was never told I only had 3 days which is crazy because the guy told me that it would take a good week to really see a difference. I feel manipulated by this company. I filed a complaint with the Attorney General and if I get nowhere with them then I will take further action and will not pay for this hunk of junk. I have a Eureka pet lover vacuum and it works just as well if not better. It does not smell better than my candles, nor warmers. I wouldn't recommend my worst enemy to buy from these frauds. They should be put out of business for good.

Had the Rainbow about a month when the belt started repeatedly coming off of the spindle on the floor attachment. They fixed it, no problem. But what a pain in the butt this thing is (as a canister vac) pulling it around behind you as it stops/snags on rugs, furniture corners, etc. And what a treat it is doing stairs one-handed while carrying the not-so-light-weight (filled with water) canister in the other hand. Of course for about a million dollars you can buy other attachments. I didn't and I won't. So here's my evaluation after approximately one year:

Suction is basically the same as ANY other good quality vacuum. Price is ridiculously high ... 3 or 4 times the cost of a Dyson, Orek or similar. Additional attachments are similarly overpriced by huge margins. Canister configuration makes it cumbersome to use vs an upright. Dealing with the water reservoir and having to dump it (outside) every time is problematic. Would definitely NOT try to talk friends/family into a demonstration ... Rainbow's primary strategy.

We'll give this to someone ... maybe one of the kids ... if they want it. And I will NEVER ignore that "little voice" again. They got me on this one. I hope my comments help someone avoid a similar experience.

I regret this purchase IMMENSELY and have contacted them numerous times but they offer no help or solution other than to take it to a "local" service department which is a half hour away and have them do some maintenance cleaning on it. It is only 7 months old, parts are breaking and why should I have to have it serviced so soon? THIS PRODUCT SUCKS AND IS A WASTE OF MONEY! Go get a regular vacuum it will save you the $ and aggravation!

This is a partial truth because its actually the creation of ozone that cleans the air. If water trapped dust and debris, all of our clear oceans and streams would look like the water in the bottom of a Rainbow. Another slick move he tried was after he shampooed the floor he vacuumed it and removed little to no dirt to demonstrate the effectiveness of the shampoo job. Gotcha, jacko, Told him of course it didn't pick up any dirt cause the dirt was wet, der. Told him to try a dry spot on the carpet and he did but held the nozzle at an angle so that it wouldn't suck any dirt. I'll stick with my Hoover and spend my Rainbow money on a family vacation somewhere over the rainbow.

I was impressed with the system and actually like the fact it deposits into the water "Bowl". I own a Windtunnel and a new Dyson animal. I love my Dyson but I don't care for the attachment system or the dirty canister all the time and often wash the canister out so the mucky water doesn't bother me. I would say the Rainbow picked up as much or a bit more than the Dyson and more than the Windtunnel. We used the shampoo system on a hard spot on our rug (we have dogs and the original carpet) that never seemed to really come out with a rug doctor cleaner you rent from Lowe's or Home Depot. In the demo, we used it to clean up that spot and it did come out surprisingly. Yes, this is very pricey and we told him we could not afford it, to pay for it all at once and really did not want to finance a vac/shampoo/air freshener system.

He left us and went outside so we could talk also. He countered with 12 month same as cash, 500 off for your vacuum trade in and threw in the carpet shampoo attachment and the little car freshener. Well, my husband and I caved and we purchased it based on that. I asked what they do with the trade in vac (we gave him the Windtunnel). He says that they donate these. Yes, it's pricey but it's just like anything you buy... from cars to furniture. I don't feel I got ripped off or was pressured into purchasing it and we hesitated after he came back in and offered us 12 month same as cash, he did say if you don't want to pull the trigger, that is ok. You still have the smaller unit for free but he wanted to know if we had referrals as most of the company business is referral based because of the price. So he was an honest salesman in my opinion.

As for the essential oils, yes they are 30 bucks for 4 bottles. But think about it, if you purchase essential oils at Aveda for your body, the bottle is smaller and costs a lot more for a bottle. And the oils you see in Walmart are 7-10 bucks each. So all in all, 30 bucks for 4 bottles of oils is pretty standard. Plus he said you don't really need the oils to use the systems but they do make the room smell nice, especially the eucalyptus. So, will I like it down the road? Let's see. I was very impressed and this company has been around since the 1930s. Plus everything is made in the USA in Michigan.

It seems that the hoses and power cord always tangles. It is hard to maneuver and I was told that I should always keep the cap on the hose in storage because the plastic locks will break if the hose gets dropped. Since this is a common problem that the rep has to mention it, how about making thing out of metal? Surely, two metal clips can't add that much to the already ridiculous price. Unlike dry vacuums, you have to empty the bowl after every use. Don't forget otherwise it will stink up your house. By the way, the credit company they use, Preferred Credit, charges high interest rates starting day one before you even get an account number or your first bill. Even if you pay off the balance that is stated on your first bill, they will still charge you the full interest as if you financed it over 2 years. They have your checking account info, so they can, at the leisure, charge whatever and whenever they want. Try calling to resolve any issue. Yep good luck. They have had that complaint before and don't care.

However, the advertisement by the poorly trained sales staff is misleading (for example, the reason for the fresh smell in the air after a thunderstorm [and before] is the creation of Ozone and static electricity in the air which causes particulates to fall to the ground.) The system works but please do not rely on people's ignorance to sell a product. Also other cheaper alternatives are available (e.g. Dyson is also certified by the AAFA). In the end, the demonstration is rather a gimmick which excites the senses to have homeowners pay way too much for what is a good product.

Remember you can't stomp dirt out of a mud puddle. And wet fly's can't fly and dry fly's cant dust. But wet fly can dust! There will be a quiz later. Still, it's the best concept of all times out there. Oh, they have made the vacuum heavier, lighter, shinier, vortexes, upright and pull-type (tank). They all just don't work. Bags and Vortex? I just love my Rainbow and if you have one, you should too. Clean the separator and grease the nut once in a while. You dump that stuff out of your house; and you don't put it back in the closet. Does that make sense? As for cleaning the air, I never have used it for that! Just vacuum more, slow and easy. Just look at what you are really getting out of your carpets with every use. As for a poor, weak, maybe lazy, desperate salesman that is not trained well at all, well they are in the roofing, siding, carpentry, landscaping, windows, just about every type of business out there!

I will and always defend the Rainbow Vacuum, period, end of story. It is the best. And you saw it when you bought it. I just wish I would have sold you yours. As I loved selling Rainbows door-to-door and I was the best. No one can sell a Rainbow like me, no one. I am not a con man. Follow up is where it is at. A lot more sales, triple the sales!. But the distributors don't know any better nor do they teach this either. I would still be doing to this day except for the guy that took over Montana right above me, and he moved in to my town on top of me, opened an office, and did not tell me for over 4 months! Trash, just real trash. Oh and my sales numbers where the best in over 4 states also. That's why he did move in on me. And by the way he was gone in 7 years. I just don't know how he made it that long! Volume is where it is at..... volume. AND CUSTOMER SERVICE....... I CAN'T BEGIN TO TELL YOU HOW MANY CUSTOMERS HAVE BOUGHT ONE FOR THEIR CHILDREN FOR XMAS, SO THEIR GRAND BABIES CAN PLAY ON A CLEAN CARPET!!!! This is in stone, lots.

Most of all, the upper echelon in all of these vacuum companies are just old, who-knows-who in the business, LAZY but rich. The has-beens, for real. And they just overprice the distributor cost for their own profit, and the small distributor in turn raises the cost to both sales people and the consumer as well. Way sad. Just remember, "Selling is Capitalism in its rawest form." You negotiate your deal in your own home! $2,600 nuts, just nuts. Dirty pot-lickers, I tell you. I sold them for $1400.00 firm and never had a problem selling them at all, never. Hey, if you have buyer's remorse, that is one thing and some people do. But if your husband just missed a good deal on a shotgun, canoe, snow mobile or a camper, and you are blaming it on your wife for buying one of the top 5 best tools in the world for your home, you are really a redneck. Selfish I tell you just selfish. I have over $5000.00 dollars in tools for my home repair and maintenance alone!

And as for this air purifier or water purifier free thing - a joke. I never did it in 1993 and I never would. They just don't get delivered to the customers. You are just being greedy. Free, right. Buy the Rainbow, refer for some friends for the shampooer (CONTACT THEM YOUR SELF....) and be happy. Quit complaining and use the heck out of it. Don't store it on water. Keep the separator as clean as your teeth and enjoy it as it is the best. It's just common sense. Oh, yes and some people just don't take care of anything they own. For those people, everything is junk, cheap made, and they are just never happy people. Get one and use it. Oh and of course get all details about your purchase in writing at the time of sale. If it means having them call their office before you write the check so be. Be happy.

The General Manager, in fact, overcharged me by $1,477.80. The cost was $2,914.38, and she charged me $4,392.13. She told the BBB of Nevada that I was just mad because my credit card was declined. She needs to check her records. I haven't been able to get the problem solved. The General Manager also informed the BBB OF NEVADA that I gave my friend her personal cell phone number so my friend could call and belittle and scream at her. I didn't out her cell phone number to anyone. My friend looked up the phone number for Aqua Air Solutions and had to ask for her. She did not belittle or scream at anyone. She just wanted to let Dawn, the GM, aware that she was thinking of working for their company and all, while buying a vacuum through their layaway plan. She just wanted to know if this is the kind of company that would treat customers or new employees the way Dawn had treated me before she would be interested in their company. All of a sudden, the GM, Dawn **, told her to never f----- call her again. She told my friend to go f---- herself and hung up on her.

I have now requested a copy of the contract signed by me, and proof of a signed delivery form showing the date received and signed by someone who lives in my home. This form should have the item number and description of the merchandise that was delivered, with the serial number. The General Manager told the BBB OF NEVADA that she had all the documents to support her claim, but she didn't offer a copy. I am now requesting a copy of her cell phone records because she lied again.

I have attached the copy of the contract that I requested, showing the forged signature. The GM, Dawn **, whited out the forgery before she copied it. I asked her why did she just do that. She said it wasn't a signature; someone just printed my husband's name, so it wasn't really a signature. I had just seen it, and it was a forged signature. Still, even if someone just printed my husband's name on a legal contract where it requests for a buyer's signature, she never gave me a copy of the back side of this contract, where it needs to be signed again to show that I would have agreed to all the terms and conditions. Since my husband never met anyone from this company, this contract should only have my signature only. I need help with this, because the GM just lies.

There must be another system somewhere in this world that works like that much cheaper. He would have bought one for me if it was affordable. I am disappointed to be under all that pressure to do the demo with promises of Coca Cola or movie tickets and then not receiving anything. I won't recommend any of my friends anymore to even see the demo.

I noticed during my research on the Rainbow cleaning solution (vacuum) that the price is different depending on the company. The bad reviews are 77 on just 1 search engine. I wish I would have done this before I let them in my home. I liked the system and I couldn't purchase it that day. Also, my husband hadn't seen it yet. After several calls back and forth, "they won't give up". The manager said I could put in on layaway. I asked the rep to put it on layaway and give him a $50.00 deposit; also my husband needed to see it first. My husband had to work the day the rep was scheduled to come back. He left no number for me to reschedule. The gentleman told me that the company doesn't have business cards because they found it to be a waste of money.

I was in my room taking a nap when he arrived. My daughter said to him we needed to reschedule. He told her that they needed a credit card on file. Feeling pressured again and not going by my instinct, I gave him my credit card number. I told him, "Please do not put any charges on this card because my husband has not seen this machine," and I was under the impression it is on layaway. By the time my daughter walked back out to the living room, the rep had the whole vacuum pulled out of its box and left it there. Wow!! This is how they do layaway. The rep previously told me that we could do this for a side business and just show 30 demos in 30 days and that the company gives you back a check for the cost of the vacuum, minus any taxes.

So my daughter decided to check this out and went to the meeting to learn about showing the demos. I am still under the impression that I was under layaway. The manager comes up to me and says that my credit card will only accept $1500.00 and she would need another card. I was like, "What? My credit card was never to be charged." She told me not to worry and that she would take care of it. I told her that I DID not even authorize or sign anything for them to debit my credit card. She told me that my husband DID. I told her my husband has never met anyone from their company, so how could he sign a contract? I come to find out the rep DID. He forged my husband's signature.

This program to work for them didn't work out for me. They refused to come and pick up the vacuum. They told me I am stuck with that. If I cancel the credit card, they will come after me with a felony. The manager told me to go ahead and hire a lawyer and that I will not win anything. Has anybody had this kind of problem with this company? Does have anyone have any ideas what I should do? Please do research on that company before letting them in your home.

Before contacting the registered Rainbow office, I looked around to an electronic supplier but couldn't find the exact type of this varistor; they are just less than a dollar apiece in the web. I went to see their registered Rainbow office - no luck. I ended up buying a new controller. They gave me a "good" deal for $150 Canadian but it might be just a $1-$5 problem with the metal oxide varistor. The technician tried to see what's unusual, offered to clean, replace bearing, filter, etc. I told him, "Mechanically, everything is fine," and said, "I am a technician too," just to stop him. He still insisted on changing the filter.

They are trying to pressure you, selling and telling something about what is going to happen... He was not able to convince me to inspect the inside because I already did. He installed the new CONTROLLER and tested the vacuum and it runs great. Not convinced yet, he compared it to other vacuums. No luck for him to convince me, he insisted on changing the filter. Just to make him happy, I let him change the filter. He threw my old controller to the garbage can. I picked it up and I said, "I need it for my spare." He told me not to take it. I told him, "This is mine and I want to keep it and I paid for the new controller." I insisted on taking it and he said, "I'm not leaving without it." He took the controller from me and removed the electronic part and gave it to me and he took the controller's plastic body.

Why did he throw this to the garbage can? I sense that they will reuse this from this controller. The price in the website is $269 to $299.00. It's just a $1 part, and this controller will work again. It is a very simple problem but if you bring it to the registered Rainbow office, I don't know how much it will cost you if you don't know anything technical about this.

I see the configuration of this vacuum. Given the price, I would understand and accept it if the problem is mechanical but it's not. You're not supposed to change the whole thing. My fault is I voided the warranty in finding the problem. Maybe they don't want you to discover the very simple problem but it will cost you when you open it. It's an almost 3 grand vacuum. Not a chance I'll buy this anymore.

I got to know the business pretty well. The local Rainbow distributor was making great money. It was the early 1980's and he was making an income well into six digits. The salespeople were mostly a joke... All "management trainees" who would have to sell their first three machines on their own (relatives and friends, of course). They made $50 for the first sale, $100 for the second, $150 for the third and for each new sale and after selling nine, they got a "free" machine to sell. Of course, only a few made it to sale #2. I only knew of one full-time sales guy who ever made it to 10.

The distributor confided to me that his cost for the unit was just over $100, so given the commission of let's say an average of $100, he was making about $700 on each sale. We used to finance 20-30 of them a month and, of course, they also had cash and credit card sales. They had a revolving door in their "training room" and used to hire 8 to 12 people per week... every week... week in and week out. They would "test" everyone when they applied for a position and, amazingly, 100% would qualify as having management potential.

Sounds like some things never really change. I recall that Consumer Reports did a review on vacuums back then and named the JC Penney $79 upright as their best buy. I still wonder how I slept nights knowing what I was doing to those people over those contracts... and having to then collect them.

We discovered the following issues with it: It makes a very annoying constant whine when the motor is running. It is far too heavy for my wife (back problems) to move around/lift when vacuuming and difficult for me too, which would only get worse as I age. It did not have a swivel hose connection, which caused the hose to twist into a near knot when using it; hose got tangled with the attachment caddie on the vacuum. It collected zero dust in the water when purifying the air. It would become our Master demanding daily water replacement/basin & machine cleaning after nearly every use, and compared to everything we saw in Google reviews, it was way overpriced!

On 4 May (a Saturday), I sent a text to my sales rep informing her to cancel our order and arrange pickup of this machine and attachments. On 6 May (a Monday), within the 3-business day limit per the contract, I sent the required cancellation letter with signed copies of the contract cancellation to My IAQ office listed on the contract. On 8 May, my sales rep said I needed to speak with her supervisor about the cancellation. His name is Jim **. I called and gave him all my reasons for cancelling. He then said I would have to bring in the machine to their home office 50+ miles (100+ miles round trip) from my house. I disagreed with that and he became very agitated and pushy. I then informed him of a line in the purchase documents that stated, “The Seller agrees to pick up items at the Purchaser's residence..."

He then became very rude and was saying how inconvenient it would be for the sales rep to have to travel all that way (lives near their home office) to retrieve the items. He said it was my responsibility to transport the items to the office. However, there is nothing in the contract that states that. I said he did not need to lay a Guilt Trip on me about the sales rep having to come get it. He then called me a jerk!! I told him we were done and the next call from anyone better be to schedule the pickup at my house! I then hung up on him!

During the phone call, he also said we could be liable for a restocking fee up to $500! I informed him I was not told about that at any point. I would definitely not have signed the purchase order if I was aware of that. I also told him it was nowhere in the purchase documents I had. However, I found the last line of the very small print before the signature line on a yellow copy stating, “$500 Restocking fee required.” But the first line of the cancellation statement on both the Pink and Yellow document copies states, “If cancelled within 3 business days, there is no penalty or obligation due to the cancellation.”

Now, I am waiting for anyone to call and schedule a pickup at my house for the items we do not and never will want! Buyer beware!!! Do your homework before even thinking about buying one of these new during a demo at your house. Do like the smart folks in Google and buy a used one if you really want all the hassle of using it for under $500 with all attachments included. Don’t ever put yourself in a position to have to deal with anyone in this company beyond your sales rep! If they give me any more hassle or rude behavior, I am reporting them to the Better Business Bureau and will also contact my lawyer to pursue a lawsuit for their pathetic and abusive customer service.

He explained that as a general rule, they like to stay in a 45-mile radius of McDonough but that they had no problems making a few exceptions. He further stated that like him, they would pick a rep that lived closer to those points so it was in a 45-mile radius of where the rep lived. Great! No problem! 8 bookings in 48 hours for two 'luxury' hotels or one hotel, one cruise ship - no problem. I called some friends, had them booked and now came the trouble.

My first potential "sell" or demo, wanted hers over and done with as she is very busy and stays in between her house in L'ville and a house in Dahlonega. She wanted the very next night as she happened to have the time to come down from Dahlonega for the demo, visit a few friends and get back to the mountains. Now, mind you, her permanent residence is in L'ville. She has a cabin in the mountains.

Miraculously, there was a 4-4:30 opening for the very next night so I booked it. The next morning, I checked my email and I had not received confirmation. As my friend was making a special trip from out of town, I wanted to make sure that all was a go. So I called my rep; he did not answer. There are no numbers that I could find on my paperwork for the office. However, my rep said he did the demos and his wife worked in the office and he left her cell phone # as well. So I call Susie. Susie said they were very booked and she wasn't sure if they could "fit them in" which I didn't understand because the time was available. Susie said she would call me back. Susie, sometime later, sent me a very unprofessional text simply stating, "We will not be able to fit you in today," period. No, "I'm sorry for the inconvenience," or "Let's see what we can do to make this happen..." Nothing!

So I texted her back and explained that my couple was coming in from out of town just for the demo, if they could do it the next night (which they had a 4-4:30 opening that day as well). She came back with, "The demo has to be done in their own home." I explained that it was their own home and that they owned the cabin house as well. As my couple were waiting to see if they were going to make the long haul back home, I did not get a response. Over an hour later, I texted Susie to say that I was really sorry to bother her but they really needed an answer so that they could plan their day accordingly. She again simply stated, "No, we can't."

My next step was to email the lady the rep told me about who if I had any questions or concerns, she was the one to contact. After much delay, I was told that L'ville was out of their territory (it is 54 miles, not the 45-mile guideline). Now I had another dilemma and yet more questions. If Lawrenceville was out of territory and my other bookings were further away than that, where did that leave me? Well, 5 days and 3 emails later, I'm still waiting.

Here is where the scam comes into play for me. My rep tells me, "Absolutely, we will have no problem going to those places." I come to find out that they do have a problem; they don't go to those places. But here is the bait and switch. I had signed my contract and my 3 days to terminate that contract were coming fast. Two days in and no return call or email. So I took my contract to the store I signed it and the lady in the office asked me if I had contacted my rep. I told her no, that I was following cancellation procedures per the contract.

She looked at the contract and said, "Yea, we need to go ahead and take care of this because tomorrow is your 3rd day and we are closed tomorrow." That means had I waited to go in on the 3rd business day as stated in my contract, I would have been bound to the contract even though "they" were closed as the 3 days were up. She told me as soon as I left there to contact Steve so that we could make arrangements for him to pick up the equipment (that I was now in love with). I texted Steve explaining what was going on and that I was left with no choice but to terminate the contract because I knew of no one in McDonough and that my demos were too far away even though he had told me it would be no problem. I told him to please let me know that he received my text.

About 20 hours later, I had to send him another text. I had been told so many stories from so many people that I was getting nervous that I was going to be stuck with the contract somehow. He said yes, that he had gotten it and that I had 2 choices, clean the vacuum very well and make the long trip myself to return it or he could come get it for a fee (over $100 but he didn't tell me that, which means he was hoping I would say, "Okay come get it..." and then get stuck with an unforeseen $100 fee). He also stated since my daughter-in-law had already had a demo in my house prior to mine that my demo would be disqualified.

Remember, her rep knew and my rep (same guy) knew that a demo had already taken place in my home, but since I purchased the vacuum it was "okay" but since I had to cancel the contract because I know no one in a 45-mile radius who is married, working, non-biracial, non-gay and high income, and no one to help me resolve my issues or answer my questions, I'm now "disqualified" which means my daughter-in-law now has to find yet another person and sit through yet another 4-hour demo, only to hope that these strict laws and guidelines are met.

These folks need to realize we only know what we are told; if the reps say, "It's okay," and if the reps say, "Yes, we can go there," then we can only assume that it's okay to do another demo or that it's okay to book further away, even though the rules say you can't. They work it to their advantage. They say that it's okay to get the sale; they say it's not okay if they don't. Then they disqualify you! I honestly believe they were waiting me out, hoping my three days would come and go and then they would contact me to say, "No, the other addresses would not work either." Then I'm stuck in my contract. They don't even care enough about the consumer, the ones that make their house and car payments.

I have yet to have anyone from this company call to say, "Let's look at the issues at hand and see if we can resolve them," so that they have a sale and I have a vacuum cleaner. Keep in mind that in less than 60 days, my son and daughter-in-law will no longer live here and since I have seen a demo in the last 5 years... guess what? I can't get another one! Wow!

God forbid if someone's spouse died and they were left a $500,000 life insurance policy, guess what? They can't see a demo; they are no longer married or the lady that owns her own cleaning service, such as myself that would love to have this kind of power for work. I can't understand if someone has the means/credit/wants to do the ride along, what difference does our income, the color of our skin, our choice in marriage or our partners make? This is still America (for now) and we have to jump through hoops so that we can buy your product? No thank you.

But if you look online, you can get a Rainbow for around $1499. That's with shampooer and all attachments. They claim the extras alone are $900. Having read a lot of the complaints, I'm not so sure I want one. I'm scared of the customer service issues given my experience with them thus far. It's a shame because it is a wonderful product and no one to compete with. But because of lies and greed, they do and say and act how they want. I love the product, but because of these facts, I will probably choose to boycott them.

I decided to start doing my homework after he left. eBay has this thing with every attachment included for $1599.00 + $50 for shipping, all parts included. While my salesman was here, I asked some extremely important questions about selling. I'm very interested in how much commission he's making here. He told me I can get the shampooer and mop for free if I list 10 friends and qualify or disqualify them. We qualified a few, not many. They only do married, high income, non-renting persons. So, we are continuing on the fact that I'm going to get this thing free. Sale one in 20 demos and then 1 more in 20 days after that, then pay taxes and then it's mine all mine. So, I called him back up after he left and told him I like it; I don't love it. So he came back to get it. I asked him how much commission he makes. He said it's $500-$700. Can you believe you are paying that much of your hard earned money just for someone to sell this thing to you in your own home? Sorry, there has to be a better way.

I refuse to pay someone that much of my money. Had he said $100-$150, I might have been okay with that. But a huge chunk of the purchase price, going in his pocket, I think not. I never lied to him. After finding it on eBay for $1,599, I felt like someone punched me in the gut! At that point, I no longer loved it. It made me sick. I felt I had been taken advantage of. I hope this helps anyone that plans on buying one of these, or just bought one. You have 72 hours to cancel the contract. Read the pink sheet you signed, mail it to the address on there with your signature at the bottom, if the salesperson is not so nice. If your salesperson is nice and respectful, they will take it back, like mine was. I didn't have a bad overall experience. I just like to hang on to our money. (Sorry, I know I skipped around some.) Happy buying, I hope.

Little did we know that they go through your list and disqualify most everyone because either they rent, lease, are too old, too young, single, divorced, etc. My best friend who is a judge makes more than $150,000 a year and because she had recently divorced, they would not demo the product to her and told me I would have to replace her. I had them do a demo for my parents. They decided to buy a slightly used model instead of the new one. So, he promised to bring it back the next day.

When he called my mom, he told her that my dad was 9 months too old to qualify because he has just turned 61. He then told her they could do it in her name only, but she would have to lie to the bank and tell them she made approximately $1,000 a month more in retirement than she does. She said absolutely not, cancel my purchase. They did. Now they called and said since we were such hard people to work with, they want their machine back.

I am now worried that we will give it back and they will continue to bill us. Not only this, but they called my husband and I three times in one day and then had the nerve to just stop by our house on a Saturday night as we were going out for the evening and expected us to chat and either give them the machine or write them a check. I was shocked and decided to start looking for some other means of assurance. I found these complaints and now I am even more worried that I will be paying $2,500 even if I give the thing back. Please be sure to read everything and double check your information. It's bad when a company will ask you to lie to be qualified, yet they disqualify everyone you demo because of stupid insane reasons.

I'm still not certain how Doug got in the door, but we weren't concerned yet. He started to unpack a box, so Hubby asked him what he was doing. Doug said he was going to show us how the system worked. We're still thinking he's going to show us how the Rainmate worked, as unnecessary as that seemed to be (add water, plug it in, turn it on). No, he wasn't talking about the Rainmate; he was talking about the Rainbow System. He demoed it, used some of the same tactics others have complained about, and seemed ready to go on for quite some time. I put an end to that by asking what this was going to cost us.

Long story short, the price started at over $3,400 but eventually got down to $2,500, which included a $300 "trade-in" on my Kirby. Yeah, right! I told him no way. I also told him why I wouldn't buy the "system" if I was in a store comparing it to other vacuums. Hubby and I did not appreciate the deception used to get into our home and the time the demo took away from our time together. We have precious little in the evenings and we really don't appreciate it being stolen from us. I honestly thought Hubby was going to get rude and kick Doug out, but he didn't.

I guess they didn't really need an "85% positive rating" because we weren't asked to give a rating or complete a survey or anything. Hubby asked for a business card, and Doug said his boss doesn't use them anymore because he's wasted too much money on them. We were given no literature or contact information. That seems suspicious to us. After Doug left, Hubby reminded me that there is a sign clearly stating, "No soliciting" in our development. Had we realized this would be a solicitation, we would have ended it immediately and told them in no uncertain terms to leave the area immediately before security arrived. I don't put up with deceptive sales practices in stores. Why should I do so in my own home?

I signed the contract and did the demonstrations. What they don't tell you is, you sign up for a no-interest-in-90-days loan through Prime Acceptance Corporation in Chicago, IL. Why out of state? Because WI state law does not allow such type of transactions (that is how the 3 people I signed up under me got out of the contract and got all of their money back). Well, I completed the demonstrations and sold 8 units! What happened to me, was that Chris ** never paid off my loan. His boss, Sam **, bothered him to pay for it, but either way I am stuck paying the loan, it has hurt my credit score because I assumed he would take care of his part of the contract. Their office is out of Madison, WI.

If you hear of Healthy Homes, or any other fancy name for Rainbow machines out of Madison, WI (or Milwaukee, WI), I am here to warn you. If it has anything to do with Chris ** or Sam **, you are going to get screwed out of about $3,000 and then some! They don't return your calls. Their offices close and re-open under different little changes to the name in WI. Watch and be careful. Don't believe the demonstration in so many days gets you a free machine, or wait their one excuse was you get to "sell" your machine. That's how you pay for your loan. Why would you sell it? That's why you are doing the demonstrations. It doesn't make any sense and it's just a scam to make a buck, a lot of bucks in reality. The machine is worth less than $1,000! Yet they sell it for $3,000! It's unreal! Don't get scammed in WI on Rainbow machines!

"Marla will take care of you." She sure did. Two shipments to New Hartford and $400 later and the vacuum sits in my living room smoking and not working. It worked less than 1-1/2 hours after the first time Big Dreams had the the vacuum and less than 10 minutes the second time. "The problem is in the canister of the vacuum." When I contacted Rexair, they want me to pay the shipment back to "Marla" for the third time. Let me add that her demeanor and comments were extremely unprofessional (blaming the issue on the shipper, etc).

The proof is in my pictures and witnesses. And how much more do I need to spend to get absolutely nowhere? I recently took the vacuum to a reputable dealer (over a 1/2 century in the vacuum business) who says this is the second time in less than a month he has received a Rainbow vacuum with the same complaint. If I took the vacuum to just anyone, I could see their side. But when their own people can't fix it and are ripping off the public, they need to know. Up until now, I liked everything about the vacuum but I certainly won't be buying another one when the manufacturer won't stand behind their product. And I should add that their business etiquette was far from professional.

This salesman was great; he offered ideas on how to lighten it up – like move it in sections, not real practical, but at least a suggestion; and his best move was calling his boss, which is always part of the sales pitch when they are losing ground; and his boss offered us an additional slightly used model free, so we could have one on two separate levels. My wife's comment was, "But we have three..." No, he didn't offer a third. I would have been surprised at being offered a second one except for the fact that our salesman opened his presentation by telling us about selling for Rainbow, the eight trips he had earned in the last two years, and all the perks and incentives Rainbow offers. All that did for me was scream huge profit margins built into these machines. So we stood firm and the salesman was disappointed. It is a big investment in time and effort for them to do these demos (part of why the profit margin has to be so high). He remained polite and professional.

We did get the air purifier and we gave him some friends’ names in the hope of further perks, not that I expect any of them to really sit through a demo. If you have to buy only new stuff, keep saying no till you beat them down to a deal you feel great about. So I said I love my Rainbow, right? Three days after this, I had a lovely used D4C model (current model is "E" series) on its way to me, thanks to eBay, for $195.00. No warranty or service available from Rainbow, of course, so what? You can buy used Rainbows from $15 to $2,000, and all the parts are available online or you can have an independent repairman service them. So do your homework and save yourselves a boatload of money on a great vacuum. This goes for any in-home sale product like my great Kirby G4 vacuum I bought for $120 a few years ago.

Throughout the demonstration, the sales rep kept hounding me about buying another vacuum. I reminded him what happened with my previous purchase and that I wasn't interested. He was persistent and rude. I bought the air purifier and paid for three fragrances to use in it. The sales rep only had two fragrances with him but promised that once he got back to the office, he'd put the third fragrance in the mail. I never received it even though I called twice to remind him about it. Well, the air purifier has since quit working properly. I've spent numerous hours trying to fix it myself. Needless to say, I won't be buying anymore products Rainbow has to offer!

He also promised us three things as part of our purchase: Fresh air sent solution, clean floor, and a bottle of eucalyptus fragrance. We bought the vacuum on 04/24/12 and have not received anything as of 08/12/12. I have talked to his boss Sedric; and he said he would get our things for us, but has not done so. That was a week ago and still not a thing from them. I have called two phone numbers for management and all I get is an answering machine. We would have not bought this vacuum if we knew we were going to have this many issues. The vacuum works great on floors, but we mainly wanted it also for an air purifier due to my health. I would not recommend this machine to family or friends ever. The service is the worst I’ve seen in a long, long time. I wish that people would not take advantage of hardworking people and their hard-earned money, all $2,525 of it.

New sales people are all trained and taught that the Rainbow is an air purifier (drilled into their head). I will tell you that it is a vacuum that traps almost all dust and dirt in water. Remember you can't stomp dirt out of a mud puddle. Wet fly can’t fly and dry fly can’t dust. But wet fly can dust! There will be a quiz later. Still, it's the best concept of all times out there. Oh, they have made the vacuum heavier, lighter, shinier, vortexes, upright and pull-type (tank). They all just don't work. Bags and Vortex? I just love my Rainbow and if you have one, you should too. Clean the separator and grease the nut once in a while. You dump that stuff out of your house; don’t put it back in the closet. Does that make sense? As for cleaning the air, I never have used it for that! Just vacuum more, slow and easy.

Just look at what you are really getting out of your carpets with every use. As for a poor, weak, maybe lazy, desperate salesman that is not trained well at all, well they are in the roofing, siding, carpentry, landscaping, windows, just about every type of business out there! I will and always defend the Rainbow Vacuum, period, end of story. It is the best. And you saw it when you bought it. I just wish I would have sold you yours. As I loved selling Rainbows door-to-door and I was the best. No one can sell a Rainbow like me, no one. I am not a con man. Follow up is where it is at. A lot more sales but the distributors don’t know any better nor do they teach this either. I would still be doing to this day except for the guy that took over Montana right above me, and he moved in to my town on top of me, opened an office, and did not tell me for over 4 months! Trash, just trash.

Most of all, the upper echelon in most of these vacuum companies are just old, who-knows-who in the business, the has-been’s, for real. And they just overpriced the distributor cost for their profit and they in turn raise the cost to both sales people and the consumer as well. Sad. Just remember, "Selling is Capitalism in its rawest form." You negotiate your deal in your home! $2,600 nuts, just nuts. Dirty pot-lickers, I tell you. I sold them for $1,200 and never had a problem selling them at all, ever. Hey, if you have buyer’s remorse, that is one thing and some people do. But if you just missed a good deal on a shotgun, canoe, snow mobile or a camper, and you are blaming it on your wife for buying one of the top 10 best tools in the world for your home, you are a redneck.

And as for this air purifier or water purifier free thing - a joke. I never did it in 1993 and I never would. They just don’t get delivered to the customers. You are just being greedy. Free, right. Buy the Rainbow, refer for some friends for the shampooer and be happy. Quit complaining and use the heck out of it. Don’t store it on water. Keep the separator as clean as your teeth and enjoy it as it is the best. It’s just common sense. Oh, yes and some people just don’t take care of anything they own. For those people, everything is junk, cheap made, and they are just never happy people. Get one and use it. Be happy.

Yes, it's heavy - I'm 5' tall, but it's a small price to pay when it picks all the flea, dirt, dander, and I'm breathing cleaner air. Why four? Well, I like the upgrades each time. I just bought my newest one this week. I am a happy camper!

My little stairs attachment has quit. It will come on for a few seconds and then quit. I can't get my stairs done. I wiggle and make sure it is connected, but that won't get it going. I miss my old vacuums that they took as trade in because they always worked. I am so disgusted with this machine and your company, who doesn't seem to care. For what it cost, it should work perfectly for a long time. I could buy 4 or 5 good vacuums for what this one cost, without trading in my old vacuums.

After a couple of days of training, a half a tank gas along with $8.00 a day in toll fees. I thought, this company hasn't asked for my DL#, SS#, nothing. It's Friday evening and the end of our training session and they wanted us to spend our entire weekend soliciting my friends and family to purchase this vacuum. What happened to this customer service position? They want sales people. What is sad about the entire thing is, there was another lady in my training class that had just been served an eviction notice and she was spending every dime she could come up with to get to this class only to find out she was getting paid nothing! Thank goodness I had not stopped my unemployment. Imagine the mess, and I am a single mother with two children to support.

The product itself seems amazing and honestly if I had not had to deal with such shysters like this. I would have definitely wanted to purchase one. After seeing the way they treat people. I will never purchase one nor will I ever recommend them to any of my friends or family.

Also, they told us all we had the chance to get the free system or the small room humidifier as well, as long as I gave them 10 of my family and friends names and numbers to harass! I got my list together and then there was something else that needed to be done. They had no intention on giving us the free system like they said they would in class. These are nasty people. They are still running an ad on Craigslist as we speak, for customer service $17.00 an hour!

We listened to the presentation but money was not as easy as it was presented. To see 21 couples married and own their homes to sell 3 units and get one free. OK, yeah. Well, we didn't get excited and didn't want to do this. The presentation was over and the speaker talked us into it and didn’t want to even give us our $20 check. I guess they need it worse than we did. They will not let you go and will do everything they can to talk you into selling for them to make couple hundred dollars per unit. They don’t tell you that all the time and effort to get one sold will probably cost you couple hundred. Stay away. Run for your life.

I have never had anything but positive feedback from everyone that I have recommended the Rainbow to and has bought it. We become fanatical fans of the benefits of this very complete and smart, 21st century state-of-the-art cleaning system. Nothing compares. Nothing even comes close. And my family has the proof in the hundreds if not thousands of dollars that we did not spend on allergy doctors for our three children living in Central Texas, the home of allergy nation. Yes, it is pricey but so is a 3D 60" screen TV and it doesn't do nearly as much for the well being of my family as the Rainbow System does. You do get what you pay for.

I was not selling as many as others did. I did my demos even driving up to an hour one way just to do a lot of them. I was never told I had to sell a certain number to get mine. The company is built on door to door sellers who all get this deal. I just wonder how many have been ** over as I was. I wish now that I had sued them just for the principle of the deal. Shortly after I finished and was trying to get her to own up to Rainbow's end of the bargain, her store was closed.

The vacuum is amazing. If you do not believe, then most likely you got a really bad demo and were not shown how to use the machine properly.

That very next morning, Beatrice took out her $150 vacuum we purchased at the local Target store and I'll be a goat's granddaddy if that old thing didn't pick up nastier than that bulky $3000 piece of Rainbow junk. I had to buy Beatrice half dozen roses to apologize. I wouldn’t spend that kind of money on one of them. Their Rainbow, if I was any of you fellers, just head on down to your local Target store and pick yourself up one of them snazzy purple suckers and call them good.

I am going to keep my latest Rainbow to give to my daughter as soon as I service through my sales person to make sure everything runs great for her. She already borrows the shampoo part and the regular vac, so she might as well keep it. I can't believe anyone would not like it. I love it! It is worth every penny!

So when we called, we told him to bring our vacuum back. The salesman did not come on Monday so my husband called later and the salesman said, "I will bring your piece of *** vacuum." He eventually did bring our vacuum back and picked up his. When he was getting his vacuum he was slamming the box around when he was making sure everything was there and he just walked out leaving my door wide open and he didn't say a word, except that we would get our refund for the $127 within the next 7-10 days. It is now 12/21/2011 and we still have not received our refund, even though he has told us several times he has mailed it. He also has said three times now that he will drop the money off at our house, but he continues to make up excuses why he couldn't make it to our house.

To add on to my original complaint. The salesman had said his wife or son would be mailing the refund. The salesman texted my husband, saying "Son, let me tell you something, you ***, I hate people that cancel on me then you keep tell me my wife ***, don't talk or call me any more. I'm busy. My son said he sent it; you will get your ** lil 127 That ** to me ill make sure of it, my wife calls me I'll have her take it to your house. I'm n a demo. I'll call you when I get out; this people want a clean house for their babies to play in."

I want my $127.00 of course and I want this salesman to be fired so he doesn't not tarnish the reputable name of Rainbow.

They made the payments small enough for me to afford. I think the amount of the machine is well worth it. I even talked my mom into trading in her Kirby. She even sees the difference in her floors. I'm sorry if there are some people who didn't have the great experience with their representatives, but if I can help in anyway, I will try because I know customer service should be the best that you can give someone.

New sales people are all trained and taught that the Rainbow is an air purifier (drilled into their head). I will tell you that it is a vacuum that traps almost all dust and dirt in water. Remember you can't stomp dirt out of a mud puddle. Still, it's the best concept of all times out there. Oh they have made the vacuum heavier, lighter, shinier, vortexes, upright and pull-type (tank). They all just don't work. I just love my Rainbow and if you have one, you should to. Clean the separator and grease the nut once in a while. Or it will whine. As for cleaning the air, I never have used it for that! Just vacuum more, slow and easy.

Just look at what you are really getting out of your carpets with every use. As for a poor, week, maybe lazy, desperate salesman, they are in the roofing, siding, carpentry, landscaping, windows, just about every type of business out there! I will and always defend The Rainbow Vacuum, period end of story. It is the best. And you saw it when you bought it. I just wish I would have sold you yours. As I loved selling Rainbows door-to-door.

I would still being doing to this day except for the guy that took over Montana right above me. Most all the upper echelon in most of these vacuum companies are just old, who know who in the business. And they just overpriced the distributor cost and they in turn raised the cost to both sales people and the consumer as well. Sad. Just remember, “Selling is Capitalism in its rawest form". You negotiate your deal in your home! $3000.00 nuts, just nuts.

I don't know who is taking complaints at the company but they are as dumb as a rock. I can get absolutely no customer service because my distributor has gone out of business. I would give anything to have my old vacuum back. You pay over $2000 for a vacuum and you are stuck. The shampooer is a piece of junk. It does not work.

To my great dismay--as I did not want to spend half a fortune on this machine--my husband decided to buy it. A few months ago, it started making a deafening sound, despite cleaning the filter, etc. I contacted a repair person who said that this was a problem with a part that needed to be replaced--apparently, a known problem with these vacuums that is currently being resolved.

When I got on the line, the representative verified my name, address, if I was buying or renting, and credit card information. She read off some information that appeared to have been recorded. When it was over, the salesman gave me the vacuum and promised that he would bring me an attachment for cleaning carpet if I gave him a call the next day. I was most impressed with the carpet cleaner.

Later, I discussed the purchase with my mate who insisted that I was scammed and instructed me to return the vacuum. I attempted to contact the salesman over a period of a week before he finally returned my call. The salesman told me that I was too late because Preferred credit had already issued him the money for the machine. He gave a spill about him having to feed his family and all.

I then contacted Preferred credit, who told me that I needed to contact the salesman so he could return the money. I tried but I never heard from the salesman again. And I did not receive the carpet cleaner either. Preferred credit debited my account for over a year prior to my having financial difficulties. I contacted Preferred several times and explained my situation. Now, someone (Tim) from Preferred credit has been stopping by my home threatening a lawsuit. This purchase is one that I truly regret. I need assistance.

We called and called but there was no answer along with no return calls. So, I got hold of the Rainbow company and they gave me this guy's boss' number. Of course, the boss decided that he did not care and neither does the Rainbow company. When I called to talk to them about it, they told me that there is nothing that they are able to do and that I need to talk to his boss again. When I told them that I have already done it, they still do not care.

I called them back and finally got through. I needed another water base for my Rainbow because somehow, mine broke. The guy said that it would take him a couple of days to get his hands on another one. Needless to say, that was over a month ago and we still don't have the replacement part. So, I am paying for a Rainbow every month, which I am not able to use. Oh, yeah, and for those who want to know, we purchased our Rainbow vacuum in December of 2010 and we are still waiting.

I warn people to be very careful when buying from this company because they do not care, once you buy the product, how they are represented from others selling their product. The people who sell Rainbow will ignore you once you have bought the product and they will not live up to their end of the deal. However, you are expected to live up to your end. They are lying to people and getting them to give names for the promise of free stuff yet that free stuff never seems to arrive. The main number will not do you any good because they claim that they are not able to help and you need to talk to your local dealer.

I had a great experience with them and will continue to use their services and would recommend them to anyone.

It was two weeks late since he said he would deliver the items and we heard nothing from him. So we called his number. After four days we called three times without response. We had to search on the internet for an hour to finally come up with an address for his business and my husband went down there. It was an unmarked and nearly empty office. The only thing that gave my husband a clue that it was his office was when he asked someone where it was.

He said he had been sick for four days but he got all our phone messages. He promised he would deliver by Thursday evening. Thursday evening came and he called to say he was out of town and he could not get to us until 8:30 pm. We said that would be fine yet he didn't show up.

My husband called him again and left another message, telling him I'd be home the next day and he could drop by then. He left a message on my husband's work phone and said he didn't intend to come late that evening and was planning to be by later afternoon. He never came and never called.

But while we were gone that evening which he knew we'd be gone, he dropped the stuff off on our front porch. He was supposed to trade us the long hose for the short one. We called to let him know we got the stuff and he can come any time to get the short hose we owe him. He never answers his phone, so we left a message on the answering machine. We have not heard a thing from him so far.

I am beginning to lose hope that he is going to come through with the promised items as I realized he never put it in writing that he would be getting us these things and we failed to ask him to put it in writing and sign it. With each day that goes by and no communication, my heart sinks a little more, wondering if we are also victims of a scam. He did not give us an email or other contact information, only a phone number that he never picks up. It's always an answering machine.

We will continue to try to contact him. If we do not get any satisfaction in the next two weeks, I will post a follow-up to this and mention the city in which this Rainbow dealer works so others can stay away from him (them). If I do not post a follow up, then all who read this can assume he came through as promised and we are satisfied customers.

I found out this never happened, because he did not deliver as he promised, and I got stuck with payments I didn't need. Also I find out the guy is an addict, and strung out on pain medicines. Well lucky me! I also got a part time job there, and found out all the sales hype they use. Like reps from Rainbow go to county, state fairs, and have a booth set up. They will have a jar or whatever filled with money, and you are to fill out a card to see who comes closest to the amount.

That card has your name your address and your telephone number. Well, they have you now. They call everyone that filled out a card, and tell the customer that they have won a daily prize from the daily drawing. This daily drawing means everyone who filled out a card gets a call. When they bring your prize, they would like to do a few minutes worth of demo of the Rainbow. Don't do it because it will not be just a few minutes, but a few hours.

Nothing against the vacuum, because I like mine, but no vacuum is worth $3,000. I find that some of the sales people just want to sell, sell, sell, and line their pockets with your money, and do not give a ** about the customer. Also, they have supposedly a grocery drawing, where they go door to door, and have people fill out cards again. You just gave them all your information. They wait a few days, and then they call every card they have, and to this day, I didn't hear of anyone who won the groceries. This is from someone who worked there. The damage is that I will never trust a sales person again.