PropertyRecs.com Reviews

Nicolas was very helpful and addressed my concerns immediately. I appreciated the prompt action to address the issues. I had inadvertently signed up for a monthly subscription, and Nicolas removed it immediately, closed my account, and reimbursed me for a recent charge. Awesome!

The agent that helped me this morning was very professional and courteous. Thank you so much for your assistance with my account. I wasn't sure whether or not I was going to get someone to help at least not as quick as the agent this morning. Again Thank you!

Easy to use and great customer service! I would definitely recommend to others and use the service again in the future. The chat feature was also very helpful and very efficient and they handled an issue I had, very quickly.

I signed up for this service as part of purchasing a home out of state. I found the initial information I received very helpful in learning more about the property and the area it was located in. Now that we have been here long enough I no longer am using the data available. I opened a chat session with an agent named Lisa in order to cancel my subscription. She was incredibly fast at making it happen. This is a nice service for people considering a new home or for realtors and other professional in the housing industry.

Did a great job and fast and kind. Would recommend to many friends. The service agent could use a raise. Please take the whole team out for pizza. Will spread the word around about your many services.

I noticed recurring charges I did not approve from PropertyRecs.com. Using online chat support, they were able to refund my unapproved charges for last 6 months. Very quick resolution which gives me confidence this is a professionally managed company that is not a scam. Very much appreciated!

I got the service I needed but accidentally signed up for a subscription. I caught the error, they fixed it and got me cancelled immediately. It was appreciated that they didn't try to "upsell" me on anything and just did what I needed. You never see that these days. The reports I initially got were also precisely what I wanted and if you DID want to know if someone was looking you up, this service could be very useful. Glad it was simple.

I was subscribed to the website without knowing. I thought it was a one time purchase, but I figured out, 9 months later, that it was a subscription. I reached out to support and they issued me a full refund.

I noticed was being charged twice a month. Money was scheduled to come out on May 20 and 28. I contacted customer service to cancel my account. Scott was very helpful with assisting me in closing my account. Thank you!

The website was easy to navigate. The information provided was highly detailed and thorough with all of the information that was needed. The assistance was prompt and efficient with the customer services provided, along with being very inexpensive. I would definitely recommend Property Recs services to family, clients, and friends.

Once getting to the customer service, they were very responsive in resolving my issue in quick and professional way. And they will hopefully address the in active phone number lister on the billing info on the credit card transaction report.

Very informative report. More than I expected. Customer service was quick and responsive to my request although I only used it once. Will recommend if you need the information. Can close the account anytime.

I did not understand that I was subscribing to this service when I got a one time report. I did a live chat with customer service and they canceled my subscription and refunded me several months of charges.! It was overall a good experience!

I was unaware that signing up for a report would automatically activate a $9.95 monthly subscription. Customer service chat was helpful in assisting with canceling my monthly subscription and issuing refund. Very quick and friendly service. Received confirmation #.

While searching for information on a Senior Homestead Exemption change in my county, I stumbled on and subscribed to an account for which I have no use. I contacted Dan ** at Schneider GeoSpatials. Dan directed me to the Board of Assessors office and I was able to successfully have the costs associated with the site refunded.

My request was handled very efficiently. Thank you to Pamela. I didn’t realize there was more cost than the $1. She was very pleasant to work with. If I use this website again I now know what to look for. Thank you!

The agent that helped me was very efficient and got what I needed taken care of. They were phenomenal and didn’t give me any pushback. They were very transparent about the company. They met all of my needs with great time. Thank you so much.

Had a very positive experience with customer support and was able to get my issue resolved in a matter of minutes. I had purchased a report for a one-time project and needed to cancel the account so I would not receive further charges, and they were very helpful.

Great customer service when contacted about recurring charges. Paul was great to work with and helped resolve the issue quickly! A refreshing customer service experience! They refunded some to my account and also are mailing a check.

I was unknowingly subscribed to recurring charges as part of my initial record search. The reason for the reduced rating. The agent - Ashley - quickly and painlessly indicated that she closed the account effective immediately. That response alone would have received the highest rating.

The information was useful, but not providing cost information ahead of time was not appreciated, and automatically signing me up for a subscription was not clear. However, the chat function worked even on a Sunday and they canceled my subscription with no problem.

I was billed once for records I needed. However, I received additional billings without having subscribed for additional records. Thank you for correcting my billing in a timely manner. Suzan's action was prompt and expedient. I am looking forward that this is settled by my bank.

I had a billing problem. I was being charged for a service that I wasn't using. Steven was very efficient looking up my records and verifying it, and very prompt in resolving the issue for me. 5 Stars!!

I initiated a Chat. I discovered that $9.95 was being taken out of my account MONTHLY without my authorization. I requested to close the account and refund 1 of the 3 months that money was withdrawn automatically monthly.

I used it once a month, but I noticed it keeps charging me. I chatted online with agent Samatha. I told her I was very confused with ongoing autocharging. She checked my account and helped me close it. Also, she issued a refund. Very helpful and quick in response.

Helped me without needing any additional explanation and made it simple. I was unsure where to find any of my account information, having the live chat made it super easy to take care of closing my account.

Sarah has worked very diligently with me on the refund request. She was patient and respectful. She reminded me that she's working on the matter frequently. Overall, she has done an excellent job in assisting me!

Kevin was a big help in assisting me on cancelling my service, so no future charges will occur. He listened and did everything I had requested. He did a great job with what I had been requesting of him. The service was very informative.

My inquiries were answered and addressed promptly, I thought I would wait a bit for someone to help but it took less than 30 seconds to get helped. I was really happy with the promptness of the whole transaction.

I used the service to look up my own personal property and the process was very easy. I no longer needed the service. So after realizing I was charged for my Membership. I decided to start a chat to cancel the service and the process was very easy and quick.

Amy was swift to answer and provide a solution right away. She also set my expectations during a waiting period when she was accessing data which was greatly appreciated. She indicated the reoccurring monthly fee has been canceled and refunded. Thank you!

You offer a great service, but I do not like that I was given a subscription when I only needed to find information on one property. I did not need a monthly subscription. People should get a choice for one time or multiple look ups.

The site was accessed and was easy to use. The customer service and cancellation were very easy as well. We will use this site again when we need to check records of property or any other official documents.

Unexpectedly received a charge for $9.95 when I looked up one property and paid for that one lookup. I do not appreciate unexpected fees that are buried in fine print. I feel like I was a victim of bait and switch. The service should be clear about what is being asked prior to providing property records for $1. Just charge what is appropriate and not trick folks into paying a monthly fee.

I needed to cancel my account. The representative helped me without any issues, I wish every company handled cancellations the same way. They were very helpful in this.

I reached out to the live chat due to reoccurring charges on my account. The issue was resolved in less than 1 minute and it was on a Sunday which is mind blowing.

I truly appreciate the instant help from Amy. Fixed my issue immediately and did not make it a difficult conversation. Especially, via chat. Good Communication! . Instant help. I felt it was a clear conversation.

This was a very fast and easy process to stop being charged for additional information I did not need. The service was excellent and timely to get the help I needed and close my account. Thank you for your cooperation in this matter.

I was connected with Amy (Customer Support) and I received such lightning speed service. I've never had an experience as quick, easy and painless as this one. I am super impressed! Thank you and keep up the good work!

This is a helpful resource, but I discovered that my company already has internal systems in place to obtain the necessary information. The cancellation process itself was straightforward and easy to follow. The agent I worked with was efficient, professional, and handled everything quickly, making the overall experience smooth and hassle-free.

It was some sort of mix-up. I do have a lot of people that are helping me caretakers and there has some been crossover with stuff that used to be medical, now financial and I think some of the confusion came from the fact that people who are helping me had access to things they shouldn't have the person who helped me was very understanding and efficient and returned all the incorrect charges.

I opened a subscription because I only needed to look up information on one property. I was afraid it would be hard to cancel, but I was able to do it without any pain via chat. I recommend this service to anyone who needs a single or multiple look ups of Properties.

No hassle great service. Noticed on my Visa account I was still being charged for a service I used as pastor. I am now retired. The request for cancellation was handled in a timely fashion. It was a great service when I could make use of it.

Even though I only used this service for a couple of weeks, my mistake for not checking it was an actual subscription. When I asked Ashley for an explanation, she was very professional in assisting for a swift cancellation.

Compliments to Timothy and Russel of the Customer Service Team who assisted me today. We are very grateful for their speed, diligence and courtesy and hope their fine work is noted by Property Recs. Very rare these days.

I had an issue where I was being charged monthly by Property Records without realizing it. I contacted their customer service team, and they were very helpful and responsive. They quickly reviewed my account, explained the charges clearly, and processed a full refund for me without any hassle. The support agent was polite and efficient, and the issue was resolved faster than I expected. I really appreciate their professionalism and willingness to make things right.

The information I received initially was info I already had so I didn't gain anything by subscribing so I cancelled. BUT got charged again and account wasn't cancelled like I requested. Just requested again so waiting for the credit issued to show on my bank statement. When it appears I will be satisfied. Thank you.

Shirley was of great help, communicating with the chat option is extremely quick and efficient. 10/10 and 5 star customer service, process was quick easy and transparent, use of the platform is very easy and a pretty good deal for what is accessible. Highly recommend the service and commend the PropertyRecs.com leadership on obtaining such a great customer service team.

Quick resolution to my issue, kind and courteous service. Much appreciated!! I was able to close my account with the help of the assistant within a few minutes. The service rep was very helpful and knowledgeable.

I had a great experience with their chat support. The representative was responsive, knowledgeable, and took care of my request quickly without any hassle. It’s rare to get such efficient and friendly service—very impressed.

I thought my total charges were $1. When I saw a $20 charge I was surprised. I asked about it and it was explained. I was also told that I could cancel the so no other charges occurred. I asked Amy to cancel. I asked a couple more questions which ended up with a refund of the $20 which I am grateful for. This was the nicest customer service chat ever. I am grateful to Amy for her help.

Customer service Patricia was very helpful, efficient and great to work with. I only needed one report for my mother's house, but when my card was charged again for the plan fee, I logged into the online chat, and she helped to close my account so I would not incur any additional charges. I know other companies who don't respond or give the run around instead of closing it, if that had happened, I would have given a different review on google & yelp, etc. Grateful to have had such a pleasant experience and I will highly recommend this service to others.

Used Property Recs a part of selling a home for someone where I had to do research. The tool got me what I needed. Then I went to close my account via the chat support. Not only was the support the fastest support I ever received thru a website but they got right to the point and closed out the account. The was no BS, not AI, no waiting. I will use them again.

Paul was excellent. No issues with helping. And no unnecessary questions or comments. Very professional.

They helped me beyond expectation and also made the process smooth and easy, Steven went above and beyond expectation and was able able fix everything for me and give me peace of mind, I had an issue with trying to figure out property records for my home.

I used the service and received a monthly charged. They quickly told me they would refund my money. The service was helpful in finding out information about our home. Very prompt service. Will write back if I do not receive the refund.

Very fast, efficient, and friendly service cancellations can sometimes be a hassle but this was far from that. Will use your service again in the future first class experience. Will recommend to people I know.

Russel was very helpful in securing my refund. I did not understand the pricing of the records request and needed help to get a refund processed. Russel, via live chat, was superb. I wish they had more transparent pricing on their website. It is not easy to find.

I had a very helpful agent named Debra that was able to close my account and issue the refund since I did not intend to get a property report. I was trying to access the pay tab for my Parish property taxes. She was very polite and quick. I appreciate the help.

This is not your official county government tax records website. They appear high in an Google search, act like you’re on your county property records website, but it’s not. They charge repeatedly and for things you don’t even click, and if you go to your actual county website, everything an be gotten for free. Learn from my mistake. Leave immediately and make sure it’s a .gov website you’re at, unless you want to spend extra month and be charged over $9 a month. One bright side, they were very quick to refund when I noticed the extra charge and didn’t ask questions about that, but I was still charged for add-ons I never clicked.

When I signed up I only needed to look up one property for a project, and did not need to have an extended account. So, I logged on today so that I could close my account and the representative, Steven, was extremely helpful and quickly responded to my needs! It was a quick and easy process!

I needed to get access to one element of a property report. The site layout was misleading and looked like an official site affiliated with my local government. I should have reviewed it more before using it. I chose a PDF version of a report but was charged for the report as well as a recurring package for $20. This required me to access the service again and request a cancellation and refund. This reduced my trust in the product and led me to cancel my account.

Russel was helpful in getting my situation resolved friendly and quickly. I was charged for a package I didn't realize that I had ordered. Russel took the time to clear up the confusion and resolved the problem quickly.

Fast, efficient service, processed refund right away, excellent service.

Ronald was polite, professional and handled my situation with the first contact. He explained the charge and told me when to expect my refund.. This isn't my usual experience with customer service and especially not with a government office customer service.

Recently requested a document and rushed the process. I was unaware it was a subscription till I reviewed the charges. I used the chat contact and spoke to Sarah immediately. After a brief explanation, Sarah was able to refund 3 additional payments. I sincerely appreciate Sarah's upstanding and professionalism.

Ronald from your customer service team was able to quickly answer my questions and resolve them in minutes. Was a great experience. I was concerned that I was going to be charged monthly going forward and not be able to cancel my request.

I was able to utilize PropertyRec.com to receive clear and concise information on my property and property in my area. There were several sites out there that appeared to be questionable but I never had any issues with PropertyRec.com and their employees.

I purchased a 1 property report with the intent of paying the introductory advertised price of $1.00. It was my understanding that this was a one-off. I was then charged $9.95 the same day and 2 more charges for $9.95 hit my account (2 -week intervals) in the next 30 days for no additional reports. I was able to cancel via chat, which went smoothly. I was offered a refund of $9.95 but I am still out $20 for what I thought was $1. Buyer beware. Otherwise, their communications via emails and letters was professional and the one report was what I expected.

Debrah was very easy to text with understood perfectly what was happening and took care of the issue very quickly. What I appreciate the most was that she didn’t need the texting back and forth to accomplish the task.

I used Chat support over a billing issue I had from a recent inquiry. I was billed for something I did not order or approve as a result of PropertyRecs interface that keeps suggesting upgraded purchases that I did not want. I thought I backed out without them charging me, but when I saw the charge hit my bank account, I contacted their support. Katherine was very helpful in issuing a refund immediately, with no pushback or excuses. Very responsive.

Pulling a report was quick and easy, but beware of all fine print. I thought I was paying a one time fee for one report, but I somehow essentially signed up for a monthly subscription. The customer service rep in chat closed the account and issued a refund.

Nancy from Customer Support was efficient and helpful. I received aid in less than five minutes. She resolved my issue about payment. I would recommend her service to family and friends in the future.

I needed information for filing taxes and tried to find it on this site. While they did supply information on the property, unfortunately, it was not what I needed for my return. I reached out via online chat and asked to close the account so no further monthly charges would apply. They assisted me very quickly.

Timothy was very helpful from the moment I asked a question, the response was fairly rapid and straightforward. Timothy assisted with canceling my membership promptly to ensure no further transactions would occur and received confirmation immediately.

I called about a charge to my account and was quickly helped through the chat and my account was closed so no more charges! Thank you! I appreciate the quick and easy solution. The chat feature was very easy to use.

Patricia helped get this annoying $20 recurring fee wiped out... I have to tell you, the way you insert this recurring $20 fee in there is very sneaky but I'm glad you have the decency to allow it to be removed immediately. Patricia was great though and made the process easy.

My request to close my subscription account was addressed and completed to close within seconds.... Greatly appreciated. I would highly recommend service for friends that could use information and support.

System was very helpful in getting the information that I needed. Definitely recommend it to family and friends. Would use it again if I need to gather information.

This site had some accurate property-related information, but it was concerning how much personal information was displayed, including names of people associated with the residence, phone numbers, email addresses, and even criminal record details. Some of the information was correct, but some was outdated or inaccurate. It’s useful for basic property lookup, but the amount of personal data shown raises privacy concerns.

I had a problem with a charge and they were very pleasant and helpful in solving my problem. Because of the great customer service, I will recommend this company and use it in the future. Thanks for being a good upstanding company.

I only just realized these recurring charges have been showing up for months without me noticing, and this is actually the first time I’ve even heard of this service. Thank you for helping me get them removed and for also assisting with requesting a refund in the process.

This chat service was easy-to-use and fast. I wanted to cancel my subscription and the entire transaction took less than a minute. I did not have to jump through any hoops to accomplish the cancelation.

The online customer service was perfect. It did what I asked and gave me a confirmation number. So many of these online services are unable to complete a task. This worked wonderfully! Thank you for providing the service and sending the report.

Not sure how I got signed up for a subscription, but they were able to cancel it immediately and refund one of the payments I had made. Whatever this lesson is, I only wasted twelve bucks learning it.

I had a charge that I needed help with. Virginia took care of everything. I was unhappy at the beginning of chat and am happy now. The agent was polite and diligent in helping me. Agent was polite and helpful the entire time, my issue was resolved quickly. Thank you!

I signed up in March to see the records you had on a property that was supposed to be in my name. I paid the $9.95 on 3/10/26. I saw what I needed and no longer need to look anything up. I was not aware that it was a recurring charge, so today, with the new charge of $9.95, I contacted your live chat to see about canceling the subscription and if possible, having a refund for April charge. I was quickly helped and the issue was resolved. Thank you for your service.

Fast and easy services. I used this account very briefly to locate some family property. I didn’t need services long, so I wanted to cancel before first payment. Cancellation was easy and very quick. I sent a message and soon as I had finished sending, the account was closed, without a hassle.

I no longer needed this account and sent a message to support to cancel it and they did immediately without any issue. Also, the site was easy to use. I was able to locate and read the report I was looking for easily.

A very good resource that makes accessing records much easier. Great customer service as well. Very responsive and helpful in addressing any and all issues. Amy specifically was really great and sent above and beyond.

I asked Nancy to help me close my account and refund my last month charge because was not in need of this service any longer. Nancy quickly closed my account and issued a refund to my satisfaction. This was all done via chat.

I requested a report that was supposedly sent via email. It went straight to the junk mail and no matter what it never opened up. So I started a chat, spoke with a Pleasant rep Sarah who stated that she refunded and closed the account. That I should be able to see a $21 refund. Don’t see it yet, but hopefully it was done appropriately.

I had a question about my account and received quick and adequate help! No hassle, and thorough assistance! Very Appreciated. If you have a question or a problem that you need solved reach out to them and they will be more than happy to assist you!

The service appears to be pay for what you request but there is a hook that just keeps billing your credit card monthly. I requested a report on one property and my card was charged like 4 or 5 times for small numbers 5 6 20 bucks piecemeal then monthly 5 bucks 20 bucks. So what seemed legit I thought I was just gonna pay for the info I was looking for on one address was actually recurring. On a brighter note canceling was easy. If it was legit. I opened a chat on their website. Asked to cancel and Shirly said it was done and provided a conformation number so we will see.

The report I received was very thorough. I was only looking for a single report on a single property. I was surprised later to discover that I was being charged $20 per month for a membership that I had not wanted. Through the chat function, I was rapidly, kindly, and professionally helped to close the account and obtained a refund for the subsequent months. I highly appreciate this attention to customer service.

Gary was extremely helpful, quick and efficient in helping me close my account as we no longer needed it. I appreciate the quick response time and help.

I needed records concerning a property we own and I received more than I imagined possible. The reports are complete and easy to understand. They were also easy to save for future use. Plus, the cost was very reasonable.

I did a live chat for customer service and I had the absolute pleasure getting Thomas ** on the other end. He was amazing, going above and beyond to handle my issue. I explained my concerns and he took care of all of it. Thank you very much Thomas

I found PropertyRecs on a Google Search for looking up My property records. I needed specific information about the property, including legal property description, the Recorder's Book and Page numbers, tax records and any Lawsuits, Liens or property - related transactions. PropertyRecs had a $1 property report option, which I selected. I did my property search and the results were very thorough. I Printed the results to my PDF printer because PropertyRecs wanted to charge me to email a PDF.

I got what I needed easily and cancelling afterward through the chat was easy and ideal. I’ll be back if or when I need another record. The only downside for me is that they send correspondence in the actual mail, too. Not a big deal, but just a heads up if you’re trying to be clandestine.

Used the chat function. Very helpful, very polite, and promptly took care of my request. Website did not have intuitive means of accessing my account to cancel, but the chat function worked very well.

I had unintentionally subscribed to PropertyRecs when I wanted to get a one-time report and ended up paying $20 twice. Pamela was able to close my account and refund the $40 and did who quickly and without question (just explanation).

I have issue with the charges on my card but the live chat customer service was very helpful. I thought I will have to transfer from supervisor to manager but the matter was resolved in less than 5 minutes.

She was a great help very knowledgeable when helping. I would recommend her helping anyone. Very respectable very professional as well as articulate when dealing with said customer which was me. I appreciate your help very much. Thank you so much.

Just finished entering a request to cancel through Timothy in chat. It was painless, courteous and I wish there were more customer service people like him! If I were critical about Property Records, it would be to state that I was unfamiliar with the website and did not realize I was signing up for a monthly charge. Timothy corrected my error by canceling with no questions or sales pitch. His service was greatly appreciated.

After posting my review I was contacted by customer support. Without any further questions, they indicated I would receive a refund. With in a few hours I did receive a partial refund which was fair. They appear to be a reputable company and I will consider using their services in the future if needed.

Prompt assistance and very helpful. Hopefully issue is resolved. No problem getting issue resolved via live chat. Knowledgeable about problem. Happy with resolution of the problem without being on hold through a telephone call. Live chat was perfect.

It was super easy for me to get my question answered and also get my refund back. The person I chatted with via chat was super helpful with what I needed. Also, it was super to follow the instructions as well.

I appreciate Timothy's and Jeremy's assistance in closing some property records accounts that was charging a monthly fee. I'm not sure how I signed up for this service, but I got the records I originally wanted and didn't need any monthly access any longer. I appreciate the quick response and especially the quick solution! Thanks!

The service was helpful in getting me the information I needed. The only issue I struggled with was the bi-weekly charges for the services. I only use the service when I need it, but not constantly paying for it regularly.

The service is very quick and easy but a caveat is that it is a subscription that will bill monthly. I didn't see that upfront and caught on only after having gone down a bit of a rabbit hole. Great information is available here, though. I was pleasantly surprised. Still, it would be nice to know prices and conditions upfront.

I received prompt, friendly service from Debra today in cancelling an account and refunding a fee. I was very pleased with Debra's service. I was very satisfied with the experience. I don't know what else to say. It was highly satisfactory. Prompt. Courteous.

Not a great experience with the way you get billed, I received several charges for things that I didn't purchase or know about purchasing. All I wanted is a simple package report, but was charged some upsell charges, database access etc..

Great service. I was able to get the information I needed very quickly. Their customer support is amazing; immediate response and knowledgeable. They were able to assist very accurately with regard to my needs and super fast.

Very accurate info. And when I wanted to cancel subscription, Charles from their Live chat, was great and efficient, fast. No questions asked, and had everything I asked for done. Thank you. Cancellation of the subscription (that I had been charged for the day before) and the Refund. It does close account though.

I worked with Stephanie. She was professional, knowledgeable, and handled my issue with ease and very quickly. ProperyRecs.com need to acknowledge her exceptional work effort and understand that customer support agents are the face of the company. Most agents these days are awful, unmotivated, and poorly informed. Stephanie was an exception to this. Her performance ranks up there with Apple Care and Samsung. If I need this companies services again, I would return due to what I experienced with Stephanie.

Very easy to use interface and helped greatly with some specific research. Access fees were affordable and fair. I would recommend to anyone needing some in depth statistics related to specific properties and communities.

The person I spoke with on the phone was very distracted & short w me but the person I just communicated with on chat was very helpful and did a great job. I rate the person in the phone 2 stars, the chat person a 5 star, the company and their deceptive ways when pulling a report a 1 star.

When I originally requested a document search, I didn’t realize I had signed up for a “package”, so my bank was charged the monthly fee. The account was closed immediately when I contacted customer service—no hassle, no argument. I am pleased.

The person online was very helpful in the chat, even though it took a little longer than I thought it would to solve my problem. I don't have much more to say other than I had to explain myself better to get what I needed.

I was able to quickly access the records I needed and found them to be thorough and accurate. Then, Robert helped me close the account using the Live Chat feature. I would 100% recommend for ease of use!

Property Recs is an excellent site for locating properties and finding out a ton of information. Their Customer Support Staff, especially Carol, was great in expediting my needs. Their location services really help experts as well as those not familiar with Property searches. I'd recommend their services to any type of individual or company.

I reached out to have my account closed. The representative was very understanding and was to help resolve my issue and answer my question. The whole process was very smooth and only took a few minutes.

I needed to cancel my account today, and I was unaware that it was a continuing charge. The Gentleman on the chat handled immediately with no questions asked. I so appreciate the efficiency and no pressure to continue!

I needed some info on a property. Paid for the subscription. Got the info I needed and after I was done I was able to easily cancel my account so I no longer got charged. I will return when I need this type of information again.

I kept seeing charges from Property Recs on my bank card and I only used the service once. I called into the chat and Rachel helped my cancel my account very quickly. She gets a gold star!

I was not aware that there was a recurring $9.95 monthly fee attached to your initial report. It was easily rectified by "chat" but there should be more details provided about that initially. I have no further issues to report.

I was able to find the records I needed easily and quickly. Although it does start a recurring subscription, it was super easy to cancel via the Live Chat. Debra responded immediately, was professional and courteous, and handled the cancelation instantly.

Received the detailed property information I was looking for promptly. Downside, not knowing it is a monthly subscription until I receive notice from my bank of the monthly charge. Easy and varied cancellation methods with prompt service.

I was looking up my property on the local government website and I ended up with a subscription with this company that I didn't want. It led me to believe it was a scam. The property report provided to me was accurate as it pertains my property, so far as I know. The only issue was that I didn't realize it was an ongoing monthly subscription until the second charge hit my bank account. I may be as much to blame as the company for not reading their website thoroughly. My subscription was easily cancelled and the account closed online using AI chat. I'm currently satisfied with the info they provided and the ease of cancellation. I think you should be able to get the information online through your local Register of Deeds for a nominal fee, if not free.

I chatted with David and asked him to close my account. He did with no problems. He also issued a refund for a current charge for another month. Thank you David for being so helpful. I really appreciate you.

I found the site very useful and easy to use in my search for local properties. If I was a realtor this would be in my bag of tools. I just needed info on a couple of properties for my research. The site is very current and would be very helpful to realtors and people buying or selling.

I used the Chat feature. I stated that I would like to cancel my membership - This was done and completed within less than 2 minutes. I then requested a refund for the $9.95 charge to my credit card which I was told would be refunded. This was seamless and it made my day easier! Cheers.

I needed to close my account and stop the automatic withdrawal from my credit card. The customer service representative was very helpful in getting everything done in a very efficient manner and sending a confirmation email.

I found a recurring charge on my account which I was not sure why it kept showing up when I researched it. It looks like I signed up for a report package, which I didn’t know I did. Thomas was very nice and helped me get the issue resolved and refunded. I greatly appreciate his help with this matter.

I was looking up property records for my brother who is deceased. I was somewhat disappointed in the completeness and clarity of your reports and somewhat surprised that I had to pay for it. As a resident of Minnesota, our reports are very complete, easy to read and FREE. I opened a chat to confirm that I will not incur any ongoing charges and was assured that I would not.

I called for recurring charges that I didn't even know about and Nicholas helped me out promptly. He was great. Very efficient and knew how to fix the problem. He didn't judge. Just went straight to helping me out.

The customer service agent did a great job helping me out. They were very prompt and helpful in researching the information I requested. Also asked if I needed to close my account if I wasn't going to use it.

I had a great experience with a Patricia’s customer service as if I was just talking to her. She handled my request promptly and professional. Thank you. I wanted to know if I had anything else to worry about. Also requested credit confirmation number and I was set. Have a great week. Thank you. Sincerely Gary

I received all my needed info in a few short minutes. And questions were answered during a chat.

I signed up for the service, and forgot about it and forgot to use it. I did the 'live chat' with Ronald today, and he promptly helped me cancel my account with no hassles, just efficiency. Best customer experience I have had in quite some time.

I was able to cancel my account with no problems. However, the process of signing up for just one record search was so confusing for me as I had just lost my husband, that there were so many choices and I kept clicking on them because I didn’t know any better and ended up paying $17 instead of the $1.00 I thought I would pay.

I used this service to review a property report. The report was comprehensive and well done. When I needed to cancel my account, Stephanie was very helpful in canceling my account for me. I am very pleased with the service. Thank you, Stephanie.

I contacted customer service via LiveChat and Mary corrected my issue immediately! My entire correspondence to resolve the issue took no more than 4 minutes after initial contact. Excellent service!

I contacted to close my account, Paul was very helpful with this, AWESOME! This process was quick and painless. I needed to get property tax information for my upcoming tax return filing, I thought there was a one-time charge. I was wrong, my mistake.

This website secretly subscribed me to a $20 / month subscription against my will and I didn't notice until 11 months later when I had to ask for a $220 refund. They initiated a refund promptly without questions. Still waiting 5-7 days to see if the money actually shows up...

Well, I got an account so that I could look at the property report of my home. And did not realize it was going to be a regular charge monthly. I thought I was just paying for one report and not a monthly charge. It was easy to login and get help. I really appreciate the representative that helped me today.

Everything was perfect. You be surprised how accurate the site really is. Highly recommend using the site. Customer service was easy and very fast to respond.

Propertyrecs.com charged recurrent fees from my credit card, but I didn't sign up for any of their services. I have no idea why they were charging me. The transaction records of my card showed that they have charged $20 every half month for at least several years. Outrageous! I called my bank and reported these fraudulent charges.

Prompt assistance. Easy-to-use site. All information is available easily. I was impressed by the easy access and the ability to cancel when I had the information. All information is available on one site.

Obtaining information that I was looking for was easy and information I needed was all here. Received phone call about our home records being changed, and it was in fact correct as it went in a Trust. In person customer service and in a chat person was most helpful. Account has been cancelled.

When I submitted request for property report sometime last month, there were no indication of on going charges for the future months. As result I tried to correct the issue. I never expected such prompt and excellent services from any government entities.

My request was completed quickly and efficiently. Your site could be improved by adding a choice of "Account" leading to a Cancel button. The online chat worked well but it required me to enter information you already knew.

Barbara was very quick to address my reason for contacting the company. Barbara asked how to help me and I told her. I quickly got a response with the solution. Great customer service.

It was great to know that I could cancel at any time without a penalty. I was excited to get a quick response to my issue. It was great to know that I could cancel at any time without a penalty. Thanks for the prompt service of cancelling the subscription.

Rachel was super helpful; she was able to cancel my subscription with no counter offers or taking any lengthy time in processing the cancellation. She responded with cancellation complete and a reference number without me needing to ask for it! Great work Rachel!

Great customer service. I'm glad they're able to refund my money back when I found out that I signed up for recurring charges. They were helpful. The information I received from the report was helpful as well.

I used report to see what I paid for taxes, but somehow was signed up for more than I wanted. Anthony addressed the confusion and was very helpful. He explained my account and what is included in the account. I’m happy he was the representative on the chat feature

Propertyrecs.com? Awful. Notorious for tricking you into a subscription then refusing to cancel the account. I went online and paid for one report. Unknowingly, they connected that order to a subscription. I called to cancel. Customer service was terrible: bad connection, worse attitude. I was told the account was cancelled and I would receive a confirmation email. Email never came. Money was taken from my account again. Called again. Same rudeness. Same promise of a cancellation email. No email came. Just tried a third time. Same response. I've checked online and I'm not the only one with this issue. They are notorious for doing this.

"I am so impressed with the support team! The customer service was incredibly quick to respond and truly helpful in resolving my issue. We unfortunately needed to cancel our subscription, and I was worried it might be a hassle, but they handled the request immediately and without any stress. It’s rare to find such a seamless experience—thank you for making it so easy! : )"

Used to get a property report and the report was very detailed. It gave details I didn't even think about. I recommend getting this report. Also I had a misunderstanding in getting the report and the customer service was great. They took care of everything right away. Very easy to use.

I contacted my property search and used their chat online service and would give the agent five stars for being very helpful, courteous, with speedy responses, and excellent service. They solved my problem completely.

Apparently, my account was signed up for a subscription. I just needed a one time thing. They refunded my money quickly and easily and canceled my subscription with three words! Customer Service was great. No questions asked refunded and canceled my account. Happy customer.

Rachel closed my account and refunded the additional charge. I didn’t need or like the service from PropertyRecs and I feel that is a scam but the representative was most helpful in getting my money back and the account closed right away! Thank you Rachel for your help!

First time user and I found all the information I needed and much more I didn't really need and was charged a dollar for this and more dollars for that. Know what you are looking for before proceeding or you will find yourself being charged more than needed. Cost adds up quickly. Make sure you close your account at the end of your purchase so you aren't charged in the future for keeping it open. I was charged 3 weeks later for account being opened but they did refund the errant charge. I used chat to get refund.

I recently opened an account with PropertyRecs.com. I got the information I needed. I didn't realize that in opening that account I was signing up for regular monthly charges. I reached out to Support and I was able to connect with Donna quickly and easily. Donna was very efficient and helpful. Thank you.

PropertyRecs.com provides consistently excellent customer service. Their team is responsive, professional, and easy to work with from start to finish. Communication was clear and timely, and any questions or requests were handled quickly and efficiently. The entire process felt smooth and well organized, which made the experience stress free. I would absolutely work with them again and highly recommend their services to others.

I was charged every 2 weeks...I never got any information that I didn't already know. I tried every way I could think of to find the lien holder on my property. I paid over $100 to find out that I had a lien on my property, I knew that. Now I have to go downtown anyway...ugh.

Mary was very helpful and responded quickly to my request. Very professional and pleasant. I identified an issue about charges which were not authorized in addition to ones authorized. She reviewed the case and made an adjustment and refund of the amount needed.

Thomas was amazing, assisting me via chat. I noticed a transaction on my card and couldn’t figure out which email address was used. Providing Thomas with my information, he was able to locate this information with me and close out my account so I would no longer be charged. He did this very quickly.

Once I was able to figure out what I needed to do to cancel my subscription to PropertyRecs, I used the live chat and it was about a perfect as I could imagine. I had a confirmation number of my cancellation within about 2 minutes. Very well done!!!

I requested one document from you and somehow was given a monthly subscription. I was none too happy about that. I went online and did a chat (as I read on the internet that this was the simplest way to end an unwanted subscription with PropertyRecs). The interaction was very smooth and quick, so I was quite pleased. Hopefully, it is true and I won't get any more charges - and also no emails.

Gary was very helpful today with refunding a charge I didn’t realize would occur on the account. Very fast and accurate. And his help was much appreciated. I opened this account for a specific purpose and didn’t realize there would be another charge. That was resolved today.

David was kind and understanding! He was very skilled and was able to assist me with skill and ease. He had only short time away to make things work, and he communicated very well with me! I would use him again for help anytime!

I was looking for information on a house we lived in years ago. There was a charge for the report, which I paid. But, I was not aware I had signed up for a subscription to the service with a monthly fee. When I saw a notification that my credit card was charged for the first month, I emailed PropertyRecs.com. To my surprise, I received a reply in minutes that my account was closed and a refund was issued. This is a company that values customer service, and I would use this service again. But carefully not checking any subscription boxes.

I needed a property report and received a comprehensive report from this site. I did not need any more reports so I cancelled the subscription immediately. I received excellent customer service and was able to cancel the subscription with no problems.

I made an error transaction and was charged $1 and then $9.95. I chatted with Mary and she swiftly text me the account has been closed and $9.95 will be refund. Perhaps the $1 was not processed. The text/chat exchange was pleasant and quick. I was happy about the solution. This matter was resolved to my surprise rather quickly. Thank you

There was a billing mixup, they invoiced me unknowingly on my end. When it was brought to their attention, they issued a full refund for the erroneous invoices. I'm happy with the outcome of this.

I wanted to cancel my account and They did it immediately. Thanks, I received an answer when I first signed onto my account that I had to go to the county that I lived in to get a deed for my House that I did not know.

Peter was very helpful and efficient in cancelling my account. Using the chat service was very effective. Peter answered quickly and didn't question why I was cancelling the service. He made it very carefree for me. I appreciate that.

PropertyRecords was quite helpful when trying to vet and purchase a new home. The reports contain critical information to make an informative decision. Customer Service was also quite prompt and helpful in closing the account when I no longer needed the service.

Everything was fine. I needed a very important question ask, and they were straight to the point and we were done. There were completely no issue at all of what I needed done today through customer service. I am very satisfied with the service.

Shirley was my rep on a chat - She was helpful and thorough and immediately dealt with my issues. Could not have been easier. A very positive experience.

Great company. The info was amazing and their customer service is top notch. I would recommend them to anyone. If you are looking for a company to give you great records and to treat you well, this is the one.

Very easy to use this service and the charge was quite reasonable. Upon completion of my research, I asked for the service to be discontinued and that process couldn't have been easier. The review process should be improved by removing the length requirement.

We found MyPropertyRecs.com through Google search. My husband and I easily found the property information and were able to download for a small fee. This search saved us a trip to the courthouse to research records. When we had a billing issue, they resolved it immediately. I highly recommend them!!

Great service as it gives you the info you want about properties! Be aware that browsers like FireFox may not show you the entire website as in ways to close your account or stopping recurring charges. I recommend Edge or using the online chat if things don't show up for you. I did and the tech who responded helped me out. Excellent customer service!

Needed to know some information on my own property and this was a quick and easy way to get a lot of information, like property tax, zoning information, things of that nature. Super easy to cancel if you need to as well! Highly recommend.

Found some erroneous charges on my credit card and contacted the company through the quick chat. I was so pleased to see how quickly they were corrected and refunds. Thanks to Ashley in customer services. It’s rare to have something corrected so quickly.

I guess I accidentally signed up for something I didn’t mean to, and I just saw it on my bank statement. I chatted with the company, and they were very efficient and friendly. I had paid $120 into this company, and they refunded me half of it. I really wasn’t expecting much, but I was very happy to get that much. If you need a company like this, I would definitely recommend it.

Great service...Easy to access support and they were quick to resolve my problem. I logged into the chat service because I could not find the email associated with my account, and they quickly found it. Thanks.

I noticed I was being charged for the services that I no longer use. I did find what I was looking for. I began a chat and was able to cancel my services, just like that 🫰🏾. It was quick and easy. And the rep that helped was really nice and friendly.

Gary was perfect. The customer service he provided was exactly what I needed. He was fast and knowledgeable. I wish more customer service representatives were like him. I needed help with my account and he knew exactly how to do it. Writing this review took longer than it took him to help me.

I subscribed by mistake. The chat customer service was very efficient in canceling my subscription. The initial service was fine, but I didn't need any ongoing help. I found some interesting information, but ultimately not what I was looking for.

I was assisted in solving a problem in a very timely and professional manner. The rep was very understanding, cooperative, and displayed a business-like manner. I was requesting to be removed from their list because I was being charged MONTHLY for asking ONE QUESTION several months ago.

The questions I asked were answered immediately and with transparency. I appreciate the prompt replies to my questions and for quickly answering all of my questions and usage on my account moving forward.

I noticed a charge pending on my card today so I immediately contacted your helpline. After conversing with Nicholas on how to cancel the account, he immediately canceled my account and then when I expressed that I would prefer The pending charge be reversed he did so. Thank you so much!

Shirley went above and beyond helping me figure out my account and getting it closed! I apparently had opened an account on two separate occasions and didn’t remember so I was being charged! So so helpful! Both accounts now closed.

I had inadvertently signed up for a recurring account even though I never intended to do so. I hadn't received notifications of the ongoing charge until just this past month after 9 months of not using the service at all. I quickly went to the website and asked for my account to be cancelled and a full refund of the unused months. The customer service agent quickly did both - amazing service, thank you!

Customer Service is great! They handled my issue immediately via chat and resolved my issue satisfactorily. I accidentally went to this site searching for something else and did not mean to sign up for a monthly charged account.