PropertyRecs.com Reviews

I logged on to the website and first it was $1 then it was $7 and then I checked my account and it was 30 something dollars that they tried to take out of my bank account. This is a scam. Do not do it.

After noticing that my bank account was getting charged $30 per month since June of 2025, with no reports sent to me until I asked in July of 2026. I spoke to Pamela and she did a great job of closing my account immediately. The customer service was 5 stars, the business integrity is 1 star, so that averages out to 2 right? If I receive back pay of $360, the amount I paid per month the service wasn't used, I will gladly change my review to 4 stars.

The website is easy to navigate and when I no longer needed the service, it was easy to close my account and it took less than 5 minutes. If anyone is in need of a fast and simple way of accessing property records, I would definitely recommend this website.

Great customer service. Watch your credit card bill. I was charged twice in a month's time I canceled my subscription. Customer service rep was very understanding. I’ll have to see if next month I’m charged again since I cancelled. Copied the conversation.

Got the information I needed. Certainly I could have traced it down myself, but this one-stop shop was very helpful. When advised in other reviews that I may have created a subscription I went straight to the chat help and was able to confirm closing of my account. Jim in Maryland

I just realized your co was taking 30.00 mo out of my bank. I used your service one time. I chatted online to Paul who immediately refunded my money. I am not happy you were taking my money monthly in error but I am happy as to how fast you took care of the problem.

Good overall experience. I was able to get the information I was looking for. When I needed to cancel, I was able to do it through chat without issues. I would use this service again if needed. Thanks, Napoleon.

I mistakenly signed up for this service when I thought I was only getting my personal property report. When I received a monthly charge, I contacted the company. I received help to cancel the monthly reports. The person helped resolve the issue.

Anthony was a get help assisting me with my issue. He was very responsive and understanding. Was an easy process. He went through a great deal of questioning from me and was patient. Empathetic to how upset I was and was able to redirect my frustrations.

The response was amazingly quick and friendly. Now I will wait to see if my account is really cancelled. I thought the charges were very high for information that is pretty old and inaccurate. But the employees are great!

I needed assistance with a reoccurring charge that was unknown to me. I worked with the Live Chat and requested refund. Live Chat assisted very quickly. I have worked customer service for over 30 years. Including managing a call center for a Fortune 500 company. This is OUTSTANDING customer service. I will use your services again someday.

You should give more information on your practice of continued credit charge practices. Very deceptive. I will not use your site again. Trying to give a review is a pain in the butt. It keeps rejecting it because it is not a glowing report.

So this service did what’s I needed it to do and then I forgot that I had a monthly subscription. That’s on me. When I contacted them through their only line chat and asked to cancel my account, they promptly and politely did so. This is the kind of customer support I love.

I was not pleased with the misleading charges when I only needed one record once, which I thought I was paying only a dollar not expecting a monthly charge intro perpetuity but: The support team that I chatted with to cancel the account closed the account and issued a refund of the pending charges with professional and hassle free assistance. KUDOS AND THANKS TO THE CHAT SUPPORT TEAM.

Do Not Use. SCAM. They say $1 charge, but in fact (and I saw no notification of) charge $30 subscription plus $1, total $31.

Obtaining property data was a bit misleading in that the leading information states $1 per event, which is fine, but later a charge of $30 per month for the account is also charged and is a continuing subscription service unless cancelled. I would rather be charged $31 per event without the ongoing subscription.

I sought out this service to search for possible warrants on a family member. Unfortunately it did not return what I was looking for. Some of the information returned was very accurate but warrants and criminal records are fairly nonexistent in my experience. The purchase of the report was misleading as I clearly remember the site stated $1.00 to purchase. I ended up being charged $31.00. I reached out to the live chat option on the site and was able to request a refund and the CSR explained I was charged for the Report Package which includes access to their public records platform where you are able to pull reports as needed at your convenience. Apparently it would have been a recurring charge had I not addressed it. Overall 3 stars for the customer service and expedience of how the service works.

Donna was quick and clarified all my questions. I was satisfied with the report I initially received.

The chat agent Amy was very helpful and able to answer my questions and resolve the issue in one session. She understood the issue and was efficient and quick to resolve the issue which is greatly appreciated.

Quickly canceled my account with no fuss. And I received an email confirmation immediately.

Updated on 08/04/2026: BEWARE OF THIS COMPANY - On July 21st, Property Recs responded to a 1-star review that I entered on this website, telling me that they would send me a check for the refund that I was promised but never received. They said I would have the check within 2 weeks, but as of today, I haven't received a check. I wonder how many of the promised refunds that people have mentioned in their 5-star reviews actually received those refunds. I see a lot of 1-star reviews from people who had the same experience as I did, and there is always an answer from Property Recs for them to contact customer service for a refund. HA! That's a laugh in my case, and I would say that it might be in a lot of the others. Funny thing is that I can no longer find my review on this website, so I wonder where it went. Property Recs is efinitely not a company to do business with. BEWARE!!!

I did not want the property package, only my property report. Contacted customer service and David assisted me in closing my account and receive a refund because I didn’t want the package, only single report

As the report helps for buying a foreclosure, pricing needs a little more attention as to what you are actually being charged and how. Thinking you are paying for one then get charged again is ridiculous.

Support was good but the only reason I had to talk to support is because of a $31 unauthorized charge. Support was very helpful and straight to the answer. I only agreed to two charges $7 and $9 but saw nothing about $31.

Customer service is excellent. Prompt, courteous, and knowledgeable. Property records are current and comprehensive. Great job! Web access is quick and easy, and available anywhere on any device. I am trying to leave a nice review, because they deserve it.

I had previously used PropertyRecs looking for information about my current home, and had forgotten to cancel my subscription. I spoke to Stephanie over the live chat, and she was able to cancel my account and refund the payment instantly.

The process for requesting a report and the fee is confusing. I expected a $1 charge for my electronic report but was charged $31. The on-line help was able to get me a credit and I appreciate it. Please fix the instructions for new users.

Frank was outstanding. He was very helpful and quick to help. He answered my question and took care of things I need completed. Their customer service was great. I would recommend them to anyone. I was able to look at our property information and it was very detailed.

Ryan was extremely helpful and addressed our concerns with urgency. I truly appreciated how quickly he handled the situation. He patiently assisted us with our disputes, explained the process clearly, and guided us through the account cancellation process, making everything smooth and hassle-free. His professionalism, responsiveness, and excellent customer service made a stressful situation much easier to manage.

Excellent customer service by Ryan. He was respectful and help resolve a troubling situation. I appreciate the time that he spent helping me. I hope all customer service experiences could be like this in the future.

I signed up somehow for a continuing service, in error. Customer service fixed and cancelled/closed acct for me, no trouble at all. Excellent service. I had only wanted one review of property records in settling and estate.

I had a terrible experience with this company. They have been charging my card $9.95 multiple times per month since February 2026, totaling almost $100 in unauthorized charges over the past five months. When I contacted customer service, they claimed that I had signed up after searching for information about a property on their website. I asked them which property it was, but they said they couldn’t access that information.

I decided to cancel my account after I determined it was not as useful for me as I had thought. I used their chat feature, and it was immediate. It said I'd not have any further payments.

On the one hand they billed me for 2 years for what I thought was a one time report, but on the other hand when I realized and contacted them they refunded the entire amount immediately. It literally showed up on my credit card in seconds. I’ve never been refunded so fast so ultimately it worked out fine. The property report was very good and detailed too.

$30.00 was charged for a record package. I was notified $7.00 will be charged for PDF file. However, I did not see any amount of charge for the record package when I went through the website menu. The support manager kindly issued a refund in the amount charged.

I was looking for a place for my father and used this site in order to gain valuable information around the reality of living situations. My father is older and while he can live independently, safety and a caring community was a priority. The various tools I was able to use to explore various properties was incredibly helpful when attempting to make my determination.

As most often happens, I forgot to cancel a 7 day trial and ended up paying for the service for several months. When I figured out the charges, I joined a chat and my operator canceled my account in less than a minute. It was much easier than I anticipated.

Handled issue very fast. Professional and speedy. I entered the live chat and somebody was there and available to talk to without having to wait. I only had to ask one question and it was handled. I appreciate you canceling my subscription that I noticed I was getting charged for each month. No questions asked and thankful.

Wanted to cancel my subscription. I went through Live Chat function and Steven took care of my request almost immediately. Thanks. Forgetting to cancel my subscription after I got my original report cost me an additional $60 at least.

The Support was incredible. It was very easy to work with, and I was extremely satisfied - fast, courteous service. The agent went directly to solving my problem and the whole thing was hassle-free. I did not expect it to be so easy or to what lengths they would go to in order to make me happy.

Scott was prompt. Efficient and communicated well concerning my need. He is sending my information to data sources and have them get back in touch with me in 24 hours. I would recommend this service to my friends and family.

When contacting via Live Chat regarding my PropertyRec.com account and charges, the agent, Kevin, provided quick and satisfactory service and assistance regarding all of my questions without any issue. That is extremely appreciated!

When I signed up for a one time query, I didn't think it was going to recur monthly. Within 2 minutes of requesting cancelling service via live chat, I was successfully cancelled of any further charges.

The company will charge you $20 a month with no email or text warnings. That is after I paid the fee for the record which I thought was a one time fee. So be careful of that. They did give me a refund. Quick and easy with the chat. I was also able to find the records I was looking for. That was nice.

I needed to check the value on my home. I got the information l needed and asked to have my account closed. The person that helped me did so with quickness. I will use these services again should I need them. Thank you for helping me get the information I needed.

I was pleased with the information I received about the houses I inquired about. Didn’t know I had signed up for a membership, but when I used their support team everything went easy and fast. Thank you again.

The live chat agent was quick to assist me with my cancellation and refund. They explained the charges and how it works, then issued the refund with a confirmation number. They responded immediately and asked all the necessary questions.

I looked at this website for details on a couple of properties. My research gave some pertinent information that I was looking for. After I was done looking, I simply went online to the chat and requested a cancellation; the response was fast and no-questions-asked! Thank you!

David provided great customer service this morning. He was able to locate my account and was able to close out the account. I thought I had done this already but he assured me he closed the account and provided a confirmation number.

I made a mistake thinking it was something else but when I noticed the charge of 31.00 and contacted you it was rectified immediately. I will keep an eye on my bank account to make sure it has been refunded.

It was quick and easy to register for the documents needed on a purchase of a home and it was just as easy to cancel the account when I was finished using the services for the necessary documents. I'm glad I found them. Ryan was very quick in locating my account and canceled it without any delays. Thank you Ryan for your help!

Agent was quick and to the point, in language I understood. Great job. My question was answered immediately. No big wait time to the point and done. I was asking about a charge that I didn't think should be there and it was explained to me why it was and it would not happen again because my account was closed.

I chatted with Frank at customer service and he was very prompt to assist with my account. When I first logged into this site, I was able to obtain all my property info at amazing speed. The property history was comprehensive as well. The report was delivered to my email as a PDF.

Property Recs was perfect for obtaining the records that I was looking for. There was a little confusion on my part about being charged $20 for the service after initial use. Customer service (Mary) was amazing in helping me to understand the charge and assisting me with my account.

This is a great website if you are looking for information on property, it tells you everything you need to know before you think about buying a house, land, or business and customer service respond fast.

I went onto the Property Recs website, to find information on a property, and was under the impression it would cost a dollar for the report, upon checking my account, I was actually charged 31.00, I did receive the report, so I cannot complain about that, but I would say to be very careful when trying to receive a report, read the extra info, But I will say I sent a chat to find out why I was charged the 31.00 and the chat rep closed the account so that I would not occur any further charges, Thank you to the Rep for the quick response.

I was charged a lot of money and Paul, my customer service agent helped me within seconds. It really shocked me and if I ever need any more records I will definitely come back to this service. He immediately responded to me and took care of my issue, they were also very nice and professional. So good and quick I thought it an AI Chat bot.

Russel in the chat window was very helpful in quickly cancelling my subscription & refunding recurring charge. It was NOT clear to me when I did the initial property search that I would be entered into an ongoing subscription with recurring charges. I approved a $1 charge for an initial report. Additional $7 charge followed by $30 recurring charge were surprising to me.

Anthony took care of me and resolved my situation fast and effective. He cancelled my account and provided a fair refund of the charges....

Just wanted to give a shout out to Pamela and customer service. She answered the chat I needed to cancel my subscription and almost before the conversation ended. It was taken care of so no more payments and job well done. Very quick. Thank you Pamela.

I needed to cancel my account and your representative on the live chat did a very efficient and quick cancellation. They were able to find my account even though I couldn’t sign in. Thank you so much!!!

The support team was incredibly helpful and resolved my issue faster than I expected. Every interaction felt professional, patient, and genuinely focused on my needs. The representative explained everything clearly and made the whole process stress‑free. I appreciated how they went above and beyond to make sure I was satisfied. Overall service was excellent, and I would happily recommend them to others.

I used this service while reviewing some homes that were being considered for purchase. It was a great service and helped in our reviews. Thanks. We have canceled the account as we no longer need this type of service.

I needed to cancel my account and it was done quickly and without problems or delays. Apparently, I had opened an account some time ago that I had forgotten about. I asked to close the account and cancel the charges. I will confirm cancellation later.

I wasn't aware of the monthly subscription charges to my debit card each month. Since there was no receipt sent to my email account. However; the issue was resolved quickly and my account was closed the same time.

I contacted PropertyRecs.com to stop my subscription and was extremely pleased with how fast and easy the request was handled by Jerry. He was awesome. I expected a runaround like you get with most companies today, but that wasn't the case here. Jerry was fast, polite and professional!

I discovered ongoing charges on my account, customer service rep helped resolve the issue. I was very satisfied with her professionalism and understanding. My issue was resolved quickly. I appreciate the outcome. Would recommend this service.

The service was helpful for the one time I needed to use it. I needed to cancel my account because I did not realize it was a monthly charge. Russel on the chat feature was very helpful and had my account cancelled in less than 5 minutes!

I was attended to very quickly and the person on the chat was very courteous. She knew exactly what I needed without wasting my time. She quickly asked the exact questions to pinpoint the answer and resolve my problem immediately.

I used Property Recs to research a Quit Claim regarding a deed on my property. I instantly received the information I was looking for. Additionally, I contacted you via Live Chat and a service rep named Peter helped me exit from my subscription very quickly and easily. Great service!

I used online chat to close my account and the assistant Rachel was very helpful and quickly resolved my issue. Closing the account was simple and stress-free. I would recommend the service to anyone.

I got the information I needed regarding my property. Useful information such as open permits that even my home inspector and others did not catch. After I received the information I needed they made cancelling a breeze and customer service was prompt!

The customer support were very patient in resolving my problem. I was confused with the charging amount on my credit card. They were incredibly helpful and patient throughout the whole process. Thank you.

I thought I was paying $7 for a property report. However, I was charged $31 as part of the report package. I was able to receive a refund promptly and the customer service rep was polite and efficient.

The interaction and response from the online chat agent were timely, thorough, and courteous. It was a pleasure dealing with this agent. The agent did wonderful outreach to make sure all my questions and concerns were resolved and understood. I did not feel rushed or that any questions went unanswered. I look forward to the processing of the refund to the credit card ending in 3028 and the closure of my case file.

I requested a search on a local property owned by a church, paid the required fee, but did not get any pertinent information. I use live chat to ask about the search, not returning information and was told the searches are only for residential properties. I ask if it would be possible to get a refund since I did not see that fully explained when I made the request. The person on live chat, said they would take care of it and a refund would be issued. I am very pleased with the response and the professional manner in which my request was handled. It reassured me. This is a respectable search format. If I have questions on residential properties, I would not hesitate to use the service again. They have been honest and easy to work with.

I had an issue with my card being charged monthly for a service that I only signed up for a one time usage. The agent was very helpful in getting to the bottom of my issue and established an solution quickly.

Ashley was helpful, very quick and efficient. I have had a Property Recs account since Feb and only used it twice. I needed to cancel it due to lack of usage and Ashely, without any issues did so quickly and efficiently. Her help was instrumental in saving me $20 a month for a service I barely used and likely should have never decided to purchase.

Jerry was able to quickly resolve my billing concerns in a professional and courteous manner. He looked through my account and quickly resolved the issue I raised. Thank you! No further detail at this time.

Ashley was very helpful in taking care of the confusion I had regarding my account. She was very quick in helping me and I appreciate her understanding and prompt assistance in issuing a refund. Thank you.

I opened an account to handle some questions/business that I needed to take care of and finish that forgot that I was still paying and jumped on my chat. Asked to close the account and I was on Life360 chat with the account closed and on with my day in less than five minutes, that’s what I like. I like efficient, no-nonsense, no extra questions, no added on BS. Thank you. I will recommend you if ever needed.

Great help from the customer. Best experience. Thank you. You are really great human. Super happy to be reach out customer service for work. Best in town. Such a great team and the manager is really good to hire such a great people

Ruth responding and addressed my needs quickly with immediate resolution. Thank you Ruth! - Jonathan **

Charles was my representative and he was very courteous, polite and very quick with helping me. He resolved my problem in less than 1 minute! Absolutely OUTSTANDING! Thank you very much for providing great service!

Love the info I got from the website. The live chat was very helpful, and they responded quickly and answered my questions. I would recommend it for anybody who's looking for information about your property.

Cancelled my account. Thank you. Thank you for cancelling my account. Pamela, the person who assisted me, was very nice. She looked up my account and cancelled it right away. I was very appreciative. Thank you.

Appreciate the service and customer support was quick with response to my request. The information provided was accurate and up to date and very helpful for what I needed for permit to do exterior expansion of my home.

Timothy was super helpful! Cancelled my account within minutes as it was no longer needed. I am so glad this was taken care of. Usually, you get the run-around when you request to cancel something. Thank you Timothy!

I looked up my property on this site. I did find the information that I was after. I am not a real estate agent and would probably never use it again. I thought I was using it as a 1-time event and then noticed I was being charged for a membership. I contacted Mary on the live chat and she helped me, closed my account and issued the refund. Very understanding, VERY helpful. It was an easy process to understand and use, especially for someone like me that is not very tech oriented!

5 star customer service. Explained the situation and helped.

The chat feature and customer service were prompt and courteous. There should be a more obvious - "hey, you are signing up for a monthly fee" somewhere on your site and the fact that there is no "cancel my subscription" button is kind of bad business.

I didn't pay attention and ended up having to pay $300 extra dollars for what I thought was a one time deal. Serves me right for not paying attention. However, the help agents are pretty good. Just be certain to cancel your account.

I was charged $20. I was not sure what it was for. I got on chat with a representative who answered right away. And immediately refunded my account and closed it permanently per my request. I am satisfied.

My issue was taken care of promptly and courteously. The chat room was easily accessible and the ensuing conversation was both clear and helpful. I had no problem whatsoever resolving my issue. I would wholeheartedly recommend this means of resolving an issue.

Was very easy and quick to fulfill my request. Agent was very polite. I had ongoing subscription no longer needed. I only really needed for short time and did not realize subscription until pass couple of months

Susan has great customer service. She needed to close my account, and she took care of it right away. This website gave me the information I needed, saving me time on the research part. The process is fast, and you can download the report as a PDF, which is very convenient.

I received a report as I was seeking. I contacted today via chat to close the account and receive a refund for the latest charge. All went well very quickly.

Russell provided excellent customer support. He was patient, knowledgeable, and quick to respond, which made the entire process smooth and stress-free. His professionalism and willingness to help really stood out.

I was being charged monthly for service that I had previously cancelled. I contacted customer service and in less than 5 minutes, they had credited my account, closed the account (despite it being closed by me last year), and fixed the issue. It was amazing, quick, and if I don't see any charges going forward, earns a 5 star for integrity from me. Thank you.

Nancy was very quick and professional. I was very pleased my issue was handled promptly. I’m sure she’ll go far in life.

Great, timely, and professional service! I was able to get my issue resolved within minutes of initiating the chat. Thank you for your prompt support and attention to my matter! I would recommend this service to friends and family looking for property details.

Timothy was very helpful to quickly close my account. Quick and simple - LOVE IT!

Nora was a great help in resolving my issue. She was efficient, professional and knowledgeable in responding to my concern and resolving the issue. I have recommended your company to a realtor friend.

I appreciate the politeness and promptness with solving my request. My request was checked into and resolved efficiently. I was given the information I requested, so I could compare to my own information about this account I forgot about.

They say it's a $1.00 charge, then $30.00 then another $7.00 then another $18.00. All this to access one report. Customer service chat was quick and easy to cancel. But definitely felt a very false lead. Why not be up front about $56.00 for one report?? It has nothing to do with add-ons. The wording makes it appear that you have to have certain “adds’’ to get a full report. Very false leading.

Provided good info when I needed a report on a property I was analyzing. Quick, responsive customer service when I needed to cancel. I would use them again.

Great service. Chat was fast and complete. Reports were thorough. Only problem was my credit union didn't recognize the service as legitimate and handled the charges as a scam. Messed up my debit card with a hold.

Nicolas was very helpful and addressed my concerns immediately. I appreciated the prompt action to address the issues. I had inadvertently signed up for a monthly subscription, and Nicolas removed it immediately, closed my account, and reimbursed me for a recent charge. Awesome!

The agent that helped me this morning was very professional and courteous. Thank you so much for your assistance with my account. I wasn't sure whether or not I was going to get someone to help at least not as quick as the agent this morning. Again Thank you!

Easy to use and great customer service! I would definitely recommend to others and use the service again in the future. The chat feature was also very helpful and very efficient and they handled an issue I had, very quickly.

I signed up for this service as part of purchasing a home out of state. I found the initial information I received very helpful in learning more about the property and the area it was located in. Now that we have been here long enough I no longer am using the data available. I opened a chat session with an agent named Lisa in order to cancel my subscription. She was incredibly fast at making it happen. This is a nice service for people considering a new home or for realtors and other professional in the housing industry.

Did a great job and fast and kind. Would recommend to many friends. The service agent could use a raise. Please take the whole team out for pizza. Will spread the word around about your many services.

I noticed recurring charges I did not approve from PropertyRecs.com. Using online chat support, they were able to refund my unapproved charges for last 6 months. Very quick resolution which gives me confidence this is a professionally managed company that is not a scam. Very much appreciated!

I got the service I needed but accidentally signed up for a subscription. I caught the error, they fixed it and got me cancelled immediately. It was appreciated that they didn't try to "upsell" me on anything and just did what I needed. You never see that these days. The reports I initially got were also precisely what I wanted and if you DID want to know if someone was looking you up, this service could be very useful. Glad it was simple.

I was subscribed to the website without knowing. I thought it was a one time purchase, but I figured out, 9 months later, that it was a subscription. I reached out to support and they issued me a full refund.

I noticed was being charged twice a month. Money was scheduled to come out on May 20 and 28. I contacted customer service to cancel my account. Scott was very helpful with assisting me in closing my account. Thank you!

The website was easy to navigate. The information provided was highly detailed and thorough with all of the information that was needed. The assistance was prompt and efficient with the customer services provided, along with being very inexpensive. I would definitely recommend Property Recs services to family, clients, and friends.

Once getting to the customer service, they were very responsive in resolving my issue in quick and professional way. And they will hopefully address the in active phone number lister on the billing info on the credit card transaction report.

Very informative report. More than I expected. Customer service was quick and responsive to my request although I only used it once. Will recommend if you need the information. Can close the account anytime.

Maria, the representative who assisted me at Property Recs, provided an excellent customer service experience from start to finish. She was professional, friendly, and incredibly responsive throughout the entire process. Any questions or concerns I had were addressed quickly, which made a potentially stressful situation much easier to navigate.

I did not understand that I was subscribing to this service when I got a one time report. I did a live chat with customer service and they canceled my subscription and refunded me several months of charges.! It was overall a good experience!

I was unaware that signing up for a report would automatically activate a $9.95 monthly subscription. Customer service chat was helpful in assisting with canceling my monthly subscription and issuing refund. Very quick and friendly service. Received confirmation #.

While searching for information on a Senior Homestead Exemption change in my county, I stumbled on and subscribed to an account for which I have no use. I contacted Dan ** at Schneider GeoSpatials. Dan directed me to the Board of Assessors office and I was able to successfully have the costs associated with the site refunded.

My request was handled very efficiently. Thank you to Pamela. I didn’t realize there was more cost than the $1. She was very pleasant to work with. If I use this website again I now know what to look for. Thank you!

The agent that helped me was very efficient and got what I needed taken care of. They were phenomenal and didn’t give me any pushback. They were very transparent about the company. They met all of my needs with great time. Thank you so much.

Had a very positive experience with customer support and was able to get my issue resolved in a matter of minutes. I had purchased a report for a one-time project and needed to cancel the account so I would not receive further charges, and they were very helpful.

Great customer service when contacted about recurring charges. Paul was great to work with and helped resolve the issue quickly! A refreshing customer service experience! They refunded some to my account and also are mailing a check.

I was unknowingly subscribed to recurring charges as part of my initial record search. The reason for the reduced rating. The agent - Ashley - quickly and painlessly indicated that she closed the account effective immediately. That response alone would have received the highest rating.

The information was useful, but not providing cost information ahead of time was not appreciated, and automatically signing me up for a subscription was not clear. However, the chat function worked even on a Sunday and they canceled my subscription with no problem.

I was billed once for records I needed. However, I received additional billings without having subscribed for additional records. Thank you for correcting my billing in a timely manner. Suzan's action was prompt and expedient. I am looking forward that this is settled by my bank.

I had a billing problem. I was being charged for a service that I wasn't using. Steven was very efficient looking up my records and verifying it, and very prompt in resolving the issue for me. 5 Stars!!

I initiated a Chat. I discovered that $9.95 was being taken out of my account MONTHLY without my authorization. I requested to close the account and refund 1 of the 3 months that money was withdrawn automatically monthly.

I used it once a month, but I noticed it keeps charging me. I chatted online with agent Samatha. I told her I was very confused with ongoing autocharging. She checked my account and helped me close it. Also, she issued a refund. Very helpful and quick in response.

Helped me without needing any additional explanation and made it simple. I was unsure where to find any of my account information, having the live chat made it super easy to take care of closing my account.

Sarah has worked very diligently with me on the refund request. She was patient and respectful. She reminded me that she's working on the matter frequently. Overall, she has done an excellent job in assisting me!

Kevin was a big help in assisting me on cancelling my service, so no future charges will occur. He listened and did everything I had requested. He did a great job with what I had been requesting of him. The service was very informative.

My inquiries were answered and addressed promptly, I thought I would wait a bit for someone to help but it took less than 30 seconds to get helped. I was really happy with the promptness of the whole transaction.

I used the service to look up my own personal property and the process was very easy. I no longer needed the service. So after realizing I was charged for my Membership. I decided to start a chat to cancel the service and the process was very easy and quick.

Amy was swift to answer and provide a solution right away. She also set my expectations during a waiting period when she was accessing data which was greatly appreciated. She indicated the reoccurring monthly fee has been canceled and refunded. Thank you!

You offer a great service, but I do not like that I was given a subscription when I only needed to find information on one property. I did not need a monthly subscription. People should get a choice for one time or multiple look ups.

The site was accessed and was easy to use. The customer service and cancellation were very easy as well. We will use this site again when we need to check records of property or any other official documents.

Unexpectedly received a charge for $9.95 when I looked up one property and paid for that one lookup. I do not appreciate unexpected fees that are buried in fine print. I feel like I was a victim of bait and switch. The service should be clear about what is being asked prior to providing property records for $1. Just charge what is appropriate and not trick folks into paying a monthly fee.

I needed to cancel my account. The representative helped me without any issues, I wish every company handled cancellations the same way. They were very helpful in this.

I reached out to the live chat due to reoccurring charges on my account. The issue was resolved in less than 1 minute and it was on a Sunday which is mind blowing.

I truly appreciate the instant help from Amy. Fixed my issue immediately and did not make it a difficult conversation. Especially, via chat. Good Communication! . Instant help. I felt it was a clear conversation.

This was a very fast and easy process to stop being charged for additional information I did not need. The service was excellent and timely to get the help I needed and close my account. Thank you for your cooperation in this matter.

I was connected with Amy (Customer Support) and I received such lightning speed service. I've never had an experience as quick, easy and painless as this one. I am super impressed! Thank you and keep up the good work!

This is a helpful resource, but I discovered that my company already has internal systems in place to obtain the necessary information. The cancellation process itself was straightforward and easy to follow. The agent I worked with was efficient, professional, and handled everything quickly, making the overall experience smooth and hassle-free.

It was some sort of mix-up. I do have a lot of people that are helping me caretakers and there has some been crossover with stuff that used to be medical, now financial and I think some of the confusion came from the fact that people who are helping me had access to things they shouldn't have the person who helped me was very understanding and efficient and returned all the incorrect charges.

I opened a subscription because I only needed to look up information on one property. I was afraid it would be hard to cancel, but I was able to do it without any pain via chat. I recommend this service to anyone who needs a single or multiple look ups of Properties.