PropertyRecs.com Reviews

I requested a search on a local property owned by a church, paid the required fee, but did not get any pertinent information. I use live chat to ask about the search, not returning information and was told the searches are only for residential properties. I ask if it would be possible to get a refund since I did not see that fully explained when I made the request. The person on live chat, said they would take care of it and a refund would be issued. I am very pleased with the response and the professional manner in which my request was handled. It reassured me. This is a respectable search format. If I have questions on residential properties, I would not hesitate to use the service again. They have been honest and easy to work with.

Maria, the representative who assisted me at Property Recs, provided an excellent customer service experience from start to finish. She was professional, friendly, and incredibly responsive throughout the entire process. Any questions or concerns I had were addressed quickly, which made a potentially stressful situation much easier to navigate.

I wanted to see the records on a home I purchased a few years ago to see if any permits had been issued in the past and who the owners were prior to me. I thought I was signing up for a short free trial and planned to cancel it within a week. It was just a curiosity - I don't have any need for these records. I was checking my credit card and see that I was charged the $1 as I expected but I was also charged $20. I did a live chat with Nancy in Customer Support. She explained why I was charged. I responded that it was very misleading. She offered top refund the $20 fee. I really appreciated that she is doing that.

I have used PropertyRecs.com several times over the past year to pull property records. I find the $5.00 report fee very fair, and the information included on the reports is very accurate. I am most impressed by the customer service. When pulling reports a few months ago, I didn't realize that I had signed up for a monthly subscription service to pull reports on demand. I only pull two or three a year, so I didn't need a monthly subscription.

I thought my initial search for property records was effortless. Great. Helpful, too. I also felt like it was a good value. A month later, I received a new charge. I immediately got on their very responsive live chat and questioned it. I had apparently signed on to a monthly package. I couldn't see an access point when I signed it to understand the subscription, but live chat told me what it was. I asked for that to be canceled and asked for a refund. They were happy to oblige me. I am being refunded and have a confirmation number. I can't complain about the responsiveness. I think I am bothered by the package, though. I do recommend them with that caution.

I used this service while reviewing some homes that were being considered for purchase. It was a great service and helped in our reviews. Thanks. We have canceled the account as we no longer need this type of service.

I needed to cancel my account and it was done quickly and without problems or delays. Apparently, I had opened an account some time ago that I had forgotten about. I asked to close the account and cancel the charges. I will confirm cancellation later.

I wasn't aware of the monthly subscription charges to my debit card each month. Since there was no receipt sent to my email account. However; the issue was resolved quickly and my account was closed the same time.

I contacted PropertyRecs.com to stop my subscription and was extremely pleased with how fast and easy the request was handled by Jerry. He was awesome. I expected a runaround like you get with most companies today, but that wasn't the case here. Jerry was fast, polite and professional!

I discovered ongoing charges on my account, customer service rep helped resolve the issue. I was very satisfied with her professionalism and understanding. My issue was resolved quickly. I appreciate the outcome. Would recommend this service.

The service was helpful for the one time I needed to use it. I needed to cancel my account because I did not realize it was a monthly charge. Russel on the chat feature was very helpful and had my account cancelled in less than 5 minutes!

I was attended to very quickly and the person on the chat was very courteous. She knew exactly what I needed without wasting my time. She quickly asked the exact questions to pinpoint the answer and resolve my problem immediately.

I used Property Recs to research a Quit Claim regarding a deed on my property. I instantly received the information I was looking for. Additionally, I contacted you via Live Chat and a service rep named Peter helped me exit from my subscription very quickly and easily. Great service!

I used online chat to close my account and the assistant Rachel was very helpful and quickly resolved my issue. Closing the account was simple and stress-free. I would recommend the service to anyone.

I got the information I needed regarding my property. Useful information such as open permits that even my home inspector and others did not catch. After I received the information I needed they made cancelling a breeze and customer service was prompt!

The customer support were very patient in resolving my problem. I was confused with the charging amount on my credit card. They were incredibly helpful and patient throughout the whole process. Thank you.

I thought I was paying $7 for a property report. However, I was charged $31 as part of the report package. I was able to receive a refund promptly and the customer service rep was polite and efficient.

The interaction and response from the online chat agent were timely, thorough, and courteous. It was a pleasure dealing with this agent. The agent did wonderful outreach to make sure all my questions and concerns were resolved and understood. I did not feel rushed or that any questions went unanswered. I look forward to the processing of the refund to the credit card ending in 3028 and the closure of my case file.

I had an issue with my card being charged monthly for a service that I only signed up for a one time usage. The agent was very helpful in getting to the bottom of my issue and established an solution quickly.

Ashley was helpful, very quick and efficient. I have had a Property Recs account since Feb and only used it twice. I needed to cancel it due to lack of usage and Ashely, without any issues did so quickly and efficiently. Her help was instrumental in saving me $20 a month for a service I barely used and likely should have never decided to purchase.