PropertyRecord.com Reviews

Chat was a real person. Very helpful. Fast and straightforward. Website was easy to read and found property information fast. I didn’t know This was like a membership so I wasn’t happy about seeing a recurring payment on my bank account.

I had an issue with some recurring charges on my credit card. Once I asked for an adjustment, I was told that a credit has been issued. I will check in a few days with my credit card company. I did keep evidence of my live chat in case there is a problem.

One of the things that stands out most is their responsiveness. Whenever a request is made, they acknowledge it promptly and follow through with clear, useful information. They do not leave questions unanswered or provide vague responses.

I didn’t sign up for the subscription and thought I would only be charged a dollar. By the end of it I had three charges for 7.00, 1.00, and 30 dollars. A bunch of frivolous charges that I didn’t need.

Nancy, a customer service representative, assisted me in managing my account because I was confused about the situation. $30 was taken from my account and I was not sure what was going on and why but she explained it and took care of canceling the account and helped me get a refund for the money I had spent.

Assistance was easily accessible and very prompt. It didn’t take very long to process my request. Very friendly and professional. That is difficult to find these days. I really appreciated it.

I had no idea I was being charged monthly and the website does not list any contact information for PropertyRecord.com. It took a while to finally find a chat option that I was able to cancel. Not to mention the information isn’t very accurate.

I interacted with an agent via live chat who was able to help cancel a subscription I did not realize I had enrolled to access. They were also able to address concerns and answer questions regarding the charges. I did not realize when I agreed to access to the system there was a biweekly fee to access. I thought I paid for a one time access to a specific record. Although the recurrent charges were a frustration and were not evident when I gained access the agent was able to help me easily cancel. Overall the records I accessed were not helpful for what I needed causing it to be especially disappointing. There were recurrent charges rather than a one time fee. I would give the chat agent 5 stars but am giving lower stars overall since the records were not helpful.

I used the CHAT feature to cancel my account. George was very fast & efficient. He was able to look up my account quickly and cancel it quickly. I am very pleased with the short amount of time this took.

I found the information I was looking for on this site. The information was accurate and easily accessible. I had no complaints about the information. I will caution people to know that it's a subscription.

Site was helpful and very informative. Report helped in gaining insight and accurate valuation and history or asset. Would recommend to other persons. Customer service was good as well with live chat assistance.

Maria was such a wonderful service Rep. She answered all my questions in a quick fashion. She deserves a raise. She was quick, responsive, Attentive and professional. She resolved my issues in less than three minutes! What a relief!

My issue was resolved fast and with professionalism. My issue was easy and resolved quickly. Service was good. I chose not to recommend service as I didn't originally know I was getting charged $20 and property is free to search. It was my mistake to purchase but the original fee was nominal and then I ended up with a $20 charge

Great customer service! Helped me close my account quickly! The reports were fine. Just had no use for a monthly subscription. Just wanted to check one house. Very thorough report though. The information was very good and helped me make a decision on the property.

I logged in to my account to discontinue service but did not see any options to do so on my dashboard. I live chatted with Paul, and within two minutes, he was able to discontinue my service, and I got an email confirmation. Thank you!

I believe that I was misguided about the website. I assumed that I was on a legit state website but I was not. I did, nonetheless, receive the information that I requested and I assumed that that was it but then I noticed a new charge for no reason. I never accessed them again. Rachel assisted me in terminating my "subscription".

The rep was very helpful and took care of my issue quickly. It was a very easy process. Would have been better if I could have just gone to my account and cancelled it, but that is not the rep's fault. Thanks.

This service is great! Fast, helpful, and very professional. I’m extremely satisfied and will definitely use them again. Is so helpful. I had an excellent experience with this service. Everything was handled quickly and professionally, and I felt supported throughout the entire process.

Simple and easy to cancel subscription. 5 stars for that. Randomly saw I was being billed when looking at my bank statement. I don't know how long I was paying for a subscription, but I'm glad I caught it and was able to cancel easily.

Had some difficulty navigating the website. So obtained documents at the Alcona County Register of Deeds in Harrisville. Acct was charged for $38, but credited after a discussion with customer service. Online customer service chat was very helpful and quick to credit my account. Thank you!

I was being charged $20 per month without knowing it. I called Samantha at customer service, and she helped me out and even gave me a credit on my account. That’s great customer service. Thanks, Samantha!!

I contacted support at Propertyrecord.com. Somehow, there was a recurring subscription setup that I had not authorized and had been charged over the course of several months. I was in a chat session with Mary who very efficiently researched the issue and resolved it within a couple of minutes. She was a great help and she informed me that she closed my account. I should get a full refund within 3 to 5 business days. While I was not happy about somehow being signed up for a subscription I didn't agree to, Mary helped fix a situation that could have been very stressful, and I am very happy about that part. The support team gets my highest praise.

Just wanted to say I was greatly helped by someone named Kevin, a remote assistant with resolving a billing issue. I simply gave him my name and email address and he was able to resolve my issue just like that. Wished this would happen more when dealing with online assistance.

I had a great customer service rep. They helped me so much and took care of my issue right away. I use their live chat option which was great. Somebody assisted me right away. Didn’t take longer than three minutes maybe.

THIS IS A SCAM!!! THEY DO NOT PROVIDE ACCURATE INFORMATION AND WILL ASK FOR $1 for a report then will charge you $30 more without asking. SCAM!!!!! I REPEAT THIS IS A SCAM!!!!!

Used the chat feature to end a subscription, thinking it would be a headache because I couldn't find where to do it myself because of an email block, Jerry in the chat feature hopped on and helped me in about 30 seconds, hassle free! I appreciate the speed at which he was able to handle it and provided me a confirmation number immediately. Thank you for helping me so quickly and courteously. Excellent customer service!

I Appreciate the service of PropertyRecord, and also Jerry on the chat was very helpful and prompt to assist me in my needs. The home report that I received was thorough and detailed with accurate information that went into great depth. Thank you for your service.

Very detailed information about properties and closest neighborhoods. Easy to submit requests and receive reports in appropriate format. As I needed this service just once for our organization’s property only, it was easy to close my account. Very helpful to use live chat for communication.

I was looking for information on our property. The information found in the property search was very thorough and detailed, it was fun reading through everything. Kimberly in customer service was very helpful in my concerns. Excellent program!

I contacted Paul, online chat agent and had a very easy interaction to cancel my subscription and get a refund for a subscription that I never intended on subscribing too. The site was great to look at my own property which I am getting ready to sell.

Charles provided an exceptional customer service experience from start to finish. He was incredibly fast, efficient, and took care of the entire refund process smoothly, eliminating the typical stress associated with returns. From the moment I reached out, his professionalism was evident; he listened attentively to my situation, instantly processed the necessary paperwork, and provided clear timelines for when the funds would arrive.

Great experience with a quick refund and confirmation emails sent immediately within 10 seconds. The chat agent (AI or not) was absolutely quick, responsive, and helped me immediately with no questions.

The online customer service chat experience was great! No long waits or excessive information requested. I received the information quickly and efficiently, and received the resolution I had hoped for.

Nicholas was very helpful with a problem I had. I did not realize that I was accessing a separate site and not the Franklin County Government site. He explained what your site is and requested a refund of the charges that I was billed.

When I requested a report on my property, I did not realize I was signing up to a property search service which had a monthly fee. When I contacted an agent with the Property Record named Raymond, I was able to cancel the account and receive a full refund. Raymond was very helpful and prompt when I requested a live chat with an agent. A company is only as good as their Customer Service Agents. I did received a very detailed and informative property report. The company provided me what I initially requested and the request to close my account.

Had a hard time understanding the application. It is not user friendly to a layman. Hard time trying to cancel membership. Chat was amazingly efficient and helpful in cancelling.

I used Propertyrecords.com for one time search, paid my $20 or whatever it was at the time. A few months later I was looking at my credit card statement and had a reoccurring charge from propertyrecords.com every two weeks for $20. I never agreed to any sort of subscription with them yet they took it upon themselves to give me this reoccurring charge and no other correspondence. They did not let me know I had an ongoing account with them. I did contact them and they did cancel it and refund my money, but I feel this practice is really a form of stealing.

The agent was quick and understanding of my concern, demonstrating exceptional customer service skills. Their ability to address my issue efficiently and empathetically left me with a highly positive impression. I would definitely recommend this company and this agent to anyone seeking reliable and compassionate assistance. The entire experience was outstanding, from start to finish.

I was looking for information on our property and was unaware I signed up for a reoccuring payment plan, it took me a couple minutes to cancel that subscription and I was assisted promptly. The information found in the property search is very thorough and detailed, it was fun reading through everything but it wasn't what I was looking into. I would use this site again in the future.

Unfortunately, I did not realize that I signing up for a monthly subscription. Information provided but monthly subscription written in a way that consumer does not realize until you have been charged. I am thankful that I was able to go online and cancel but I still have the initial $40.00 charge. I will be looking for my $40.00 refund. It is to post within 3-5 business days. Ughhhhh! Should not have happened. I was asked if I would recommend to others, but somehow the site did not let me select the info....Things that make you go "WTF"!

I was assisted in Customer Support by Amanda. Charges had occurred on my account over the past few months that I did not expect. She reviewed my information and resolved my issue without any hassle. Amanda was professional and expedient in handling the refund.

The property search is what you would expect but their support team is next level. I bought the report for one property back in January and am sure I checked the box to only buy the property search for a few dollars, NOT to subscribe. I just realized (mid-May) that I have been charged $20/month since January. I was very upset and jumped on their live chat to cancel this and ask for a refund. The support was almost like it was AI. It’s Saturday here at 8am. No wait time and was able to cancel my account and get a full refund in less than 5 minutes with the email confirmations to back it all up. No muss no fuss.

Timothy in customer service was great today. I contacted him via Chat with an issue and he took his time and fixed everything for me. Give him a raise. He corrected a billing error. It took him some time but he got it done. I thank him!

While customer service was excellent in supplying cancellation and a refund, it was not clear that this service was a subscription. This resulted in two $20 charges that I was able to get a refund of one for. We service needs to be more explicit this is a subscription. That being said cancellation was not an available option after login. While the text messaging cancellation was quick, it was not clear how to cancel.

During a purchase in April, I had a charge on my credit card a month later. Must have missed some fine print, so I contacted the company through live chat, and with a minute, the charge was reversed, and my account closed. I’m happy with the prompt response.

Fast and friendly. Easy to use easy to understand. Very efficient and available after regular hours. Very much appreciated. Thank you. That’s it. Thank you thank you. Was not hard to cancel subscription and no questions asked.

I used the online chat to get an issue resolved and it only took a few minutes for the Customer Service agent Russel to assist me. My issue was resolved in a timely manner and I would recommend using the online chat feature for quick issues. Thank you very much.

Called Customer Support today regarding monthly charges coming out of my checking account February, March & April. I explained I didn't know how this happened. The representative looked into it and said an $85 refund would be given. I received an email later that stated I would be given a $20 refund? I responded in a Live Chat with Ryan. He looked up the information by my name and email address. He confirmed quickly that an $85 refund was issued but the refunds (3) would each come in separate emails and would be received in my bank account within 3-5 days. He also confirmed the account was closed and there would be no future charges. He was quick, efficient and polite in his communication with me. The young lady I spoke to earlier in the day was as well. Good people! They know their jobs!

I am very satisfied with Margaret from Customer Support. She was professional, and polite. I appreciate the great customer service provided today. Thank you. Don't appreciate being forced to provide more details. This aspect is truly bad.

There is no reason that there should be a monthly fee for the majority of people. A service that must have been hidden during my initial purchase, since I would have never accepted it. Additionally, there is no method to cancel the subscription through your website. This is a shady business practice to unwittingly charge a low-cost fee to your consumers. Kudos, you got me. You must be so proud.

Great service. Just remember to unenroll after you get what you need. Got the info I needed. But I only needed it for a one-time use,

My account closure was fast. No questions asked, I feel that we not a lot of information given or the print might have been to small to realize I was signing up for a susbscription when I was needing a one time access.

The representative was extremely professional, courteous, and patient throughout the entire interaction. They took the time to carefully listen to all of my questions and provided clear, detailed, and helpful answers that made everything much easier to understand. I truly appreciated their friendly attitude and willingness to assist me every step of the way. In addition, the representative was very efficient in resolving my account inquiry and ensured that all of my concerns were fully addressed. Their excellent customer service made the experience smooth, positive, and stress-free.

Site was fairly easy to navigate, I was not able to find all the real estate records needed. Unable to find parcel number since there isn't a property address. Tim was very helpful assisting me with questions.

I recently used this Property Record's website to look up ownership history and tax information, and the experience was impressively smooth. The search tools were straightforward, and results loaded quickly, even for older properties. I appreciated the level of detail—parcel maps, past sales, and assessment data were all clearly organized.

I tried the service twice. I was looking to find the property description appropriate to create a mortgage/lien. Never found the info in format that seemed appropriate for the need. Each time, I was billed as an ongoing account and charged a monthly fee. The error may have been mine in not noting that there was an ongoing account fee - but I don't really think it was. All that being said, the chat was efficient and my refund was painless.

I am very happy with their customer service. Seems like a lost art lately but Mary was great and very helpful and just took care of exactly what I asked! I didn't realize I enrolled monthly and promptly helped me fix it.

I looked up a property line search and was told it would be $1. I received what I needed but afterwards saw that I was actually charged $30 + $1. It was helpful to have your chat service to begin the reimbursement process. More clarity up front would be helpful though.

The product was and is great. I would say that the navigating was a little challenging. When I want to go back to certain information, I found myself at the log-in screen and essentially had to log back in to continue the search, this happened several times. This inadvertently caused me to be charged several times for single search. However, your great customer service rep Virginia, got to the bottom of things quickly and issued a refund. I will continue to use your service; it was fast and efficient and provided great one-stop information. Next time, I will check in with Chat if I have a problem during a search. Bottom line, you won't regret using Propertyrecord.com.

This site is deceptive in that I didn't realize I was signing up for a membership. After the second monthly fee came out, you did do a remarkable job refunding my money, but if you want a good reputation, do not hide the fact that one is signing up for a monthly fee.

I was being charged $20 bi-weekly for a subscription that I didn't sign up for. I had contacted the organization several times, but I contacted Sharon today and she was so helpful! She cancelled the subscription and issued a credit to my credit card company. I'm so thankful for her great customer service!

I appreciate the prompt and courtesy response to my issue today. I was very concern about my account and all issues with my concerns were taken care of with this communication. Great to deal with understanding company.

I need to quickly resolve the subscription and close it without a lot of hassel. That was competely done within less than 3 minutes. Simple and easy to work with! The service provided me exactly what I needed when I needed it but it wasn't something that I needed monthly.

Hello- I went on this website one time and got charged more than what I thought it would be. Then, I noticed that I got billed again. I went to the website again and someone was able to help with the 2nd charge. Thanks so much!

Virginia was very helpful. The website is not very clear on the charges for reports; but they were very quick to close the account to prevent future charges. That was appreciated. I needed a copy of a deed and there was not a way to get it. Contacted the County I was inquiring about and they provided it for free.

I was looking for info on my address and found this site. First it was $1 to look up a report, then it was a $20 subscription, then it was a fee for PDF or email. I had to go back and close my account so they would not keep charging me more money.

Nancy was polite and efficient. Matter resolved quickly and professionally. I asked for assistance and she was able to close my account, issue a cancellation and provide me with a confirmation number for a credit.

Shirley was very prompt and professional. She helped me with my request faster than I expected. I also found the records very helpful and may be back in the near future if my business pursuits require it. Thank you.

Your agent closed my account within a minute of me asking, I appreciated how easy that was. Last month, I mistakenly signed up for a monthly subscription and I've been charged twice. All I was doing was looking for an address, and I followed prompts incorrectly, I suppose - I need this cancelled so I do not get charged again. I couldn't figure out how to do that on the webpage. It would be nice to be reimbursed at least one month because I had no idea I signed up for a subscription. Thanks.

The chat agent was prompt and I had no problem cancelling my subscription. The chat asked for my name and email address which the agent found within seconds. The process was quick and easy.

Had an issue and needed assistance. Wasn’t expecting someone to be so prompt with a reply so early on a Sunday morning. Blown away with my experience. Sharon was extremely helpful and prompt with assistance with the challenge I had. Great customer service agent!

Richard helped me on 5/9 at approximately 12:35 am. My problem was an incorrect, ongoing charge when I thought it was a one time payment for $1.00, but was charged $30.00 for annual usage of the search, which I did not need. I decided to let it go, but was rather upset when another charge of $30.00 was posted one month later. Richard closed my account and issued a refund for $30.00. He was very helpful, but I will await to see that the refund has been posted. Thank you.

I was very grateful that there is 24 hour customer service! The person who helped me was was fast, courteous, responsive, professional and took care of all of my questions and needs. I needed assistance with a cancellation and refund. It was simple and straightforward which I appreciated.

Information was provided quickly. The site was easy to use. When I was finished, cancellation was no problem at all. I would definitely recommend PropertyRecord.com. It played a key role in keeping my deed status correct for the time I needed it.

Very helpful and if I need the help again I’m sure it will be great. Service was fast and easy to manage in the app. Great customer service, if you are looking for info on properties records this is the place

The person that I chatted with was very helpful and kind to me due to my error when Looking at public records and resolved my problem. Thank You

Hello, I accidentally signed up for a recurring access which I did not need. I thought I was paying for a copy of tax records as a one time payment. Your support staff, Ashley was helpful and knowledgeable and took care of my needs.

I had a great experience with PropertyRecord.com. The online chat support was very fast, and I did not have to wait long to chat with someone. The representative was kind, professional, and very helpful in resolving my issue quickly. I really appreciated how easy and efficient the whole process was. Thank you for the excellent customer service!

Ms. ** added value to my life more and more, more and more, more and more. She went beyond the call of duty. I'm completely satisfied and would most definitely recommend. I came to the chat for cancellation and didn't even know that this could be done through chat. In less than two minutes, she resolved the issue and proved it with a Confirmation number. The fact that she also asked me if I have resolved every issue, means that she knows how to go beyond the call of duty. The truth is that most users of online services wonder if the cancellation process will be as seamless as the possible. Ms. ** proved beyond any reasonable doubt that the company she works for is a reputable company. Thank you for the opportunity to express how I felt for service rendered.

Customer service was very helpful and refunded me a portion of the charges when I cancelled my account and explained that they bill 20.00 every freaking 16 days!!!! This was definitely not explained up front.

Great if you need assistance finding a record - I had trouble accessing a public record online and was able to get it through PropertyRecord.com. Just keep in mind what you sign up for - a one time charge or a monthly subscription. Very good customer service, very professional.

Could not find out how to cancel the property record account and asked Gemini AI steps needed. I clicked on the live chat link and the account was immediately cancelled and refunds were issued. I looked in my bank account and saw an immediate refund. I am thrilled that the funds were recovered. Live chat has knowledge and was very fair with the cancellation and recovery.

Charles was wonderful as my customer service rep who helped me when I unwittingly had signed up for the subscription, because while getting the records was exactly what I needed, I only needed the ones I looked up and didn't need the service monthly.

When I paid for my records, I didn’t realize it was a monthly fee until I checked my statements. I had been charged for 2 months. However, using the live chat, I got a quick response and were able to assist me and come out with a solution.

Very helpful on a chat - fast responses and to the point! I am happy and satisfied with the help I received today without the hassle of feeling like I am repeating myself over and over again! I asked for help finding charges I was not aware of, and even refunded me the unauthorized months I was billed for.

I didn't want to be billed for this service and didn't know how to do this, so I used the chat. My problem was addressed promptly. I appreciate how easy this chat was. Many times these chats aren't helpful. This chat was fast and easy.

The information was not clear to me that there would be a $20 charge to look up *one* record. The site stated it would be $1. Anyway, I contacted PropertyRecord.com and they refunded the charge and closed the account per my request. The customer service people were all very professional and helpful; however, I would suggest a rewording of the terms on the site to prevent having other irritated customers.

I used the Chat feature and texted with Jerry. I wanted to close my account and without hesitation it was closed and a confirmation number was rapidly received. I thought it would be a hassle, but to my surprise went "swimmingly" well.

Carol at PropertyRecord provided exceptional customer service and professionalism throughout the entire process. She processed my refund immediately and handled everything efficiently, with care and clear communication. I truly appreciated her prompt response and willingness to assist without delay. It made a stressful situation much easier, and her excellent customer service did not go unnoticed. Thank you, Carol, for your outstanding support and dedication to quickly resolving my issue.

In February, I was looking for property info. Had no idea it would incur a $9.95 charge twice a month! Did a chat request with Samantha and she quickly took care of my issue and issued a credit. I was expecting some pushback, but she was wonderful, issued credit, and closed out my account. Thank you!!

Great service finding my account with multiple email options. Helped me to find my account to cancel. The website was super helpful when I needed it but I no longer am working on the case that needs the service.

Mary from customer service helped me close my account and issue me a credit. When I did a search on a property and requested a report the website was very unclear that I signed up for a monthly subscription. When I went back to the website there was no way that I could find to close my account so I started a chat and Mary was very helpful. I would suggest that you make your website much clearer and easier to use. Thank you Mary for your prompt response and assistance!!

The person did a great job helping me. She was patient with helping and knew exactly what to do in a timely manner. She understood what I was wanting to do.

This was so easy to use. They were very helpful to me. They answered all of my questions. They were quick, and efficient. I wish things were this easy everywhere. I appreciate the help. Have a Wonderful day.

Although I did not subscribe to this service and this company made unauthorized withdrawals from my account, thanks to my bank notifying me about the recurring charges, I was able to get a full refund.

Thomas did an excellent job of looking up my property and assisting me with my account. Thank you for providing the online quick and easy access to this service. It’s so much more efficient if you don’t have a serious problem and can solve right here online.

I am thankful for the service I received from Ryan. I told him my concerns and he was able to address them very quickly. I was sent a confirmation text message and I am satisfied with this service. Thank you.

I received some additional odd charges relating to this organization. The agent "Susan" addressed my concerns and was willing to refund the latest charge even though my account had been canceled. I appreciate that this organization did the right thing.

The representative (Scott) helped me out with a clerical error in charges. He was courteous, professional, knowledgeable, and prompt. My credit card company was all over it initially, but glad I had it all squared away and deleted my account.

Excellent customer service. City records only went back 10 years. I was able to get a 16 year old permit number off this site which helped me win my case. This is the only place I was able to find the old permit number.

Great easy service. Very efficient and 0 hassle. It was easy to set up my account, retrieve the information that I needed, and close my account. The constant notification and reminder made it easy to be informed in what is happening in my account. Thank you very much.

Very quick and helpful—I truly appreciate the support! The team took the time to clearly explain a misunderstanding about what I had signed up for and walked me through everything step by step. They were patient, professional, and made sure I fully understood before wrapping up. It made what could have been a frustrating situation really easy to resolve. Great communication and excellent customer service all around!

I thought I had cancelled the trial. Apparently not. Nancy was kind enough to help me out and close my account. I was satisfied with the results I was seeking and didn't require any additional information.

Donna was very helpful in helping with my dispute and very attentive. I did not know the charges were for and immediately helped with my issues and took care of my needs. The very pleasant experience was easy and took worries off of me. I appreciates it.

Dear Ryan, Thank you so much for your help today! I had my subscription for a while and decided to cancel. You made the process effortless with no hesitation at all. It really means a lot knowing that as a customer, I truly matter to you and the team. Grateful, Grant **

I was pleased to quickly obtain a copy of my property records. I only needed to access it this one time. I I was able to very quickly close my account when I no longer needed to utilize property records.

Their reports are easy to get and they have great online chat support. Their service was easy to start and easy to quit when not needed. Thank you to all the people that helped me with my minor problems..

Easiest phone call I had today, a Monday where I needed to make several calls to tie up many loose ends with different accounts associated with moving to a new house. Pamela was right on to what I needed. Give her a raise!

We have a lot that has been passed down through family, and we weren't sure of the current ownership status. This service was very helpful for us to verify ownership, and showed a map of the lot along with estimated value. Easily canceled once we didn't need it anymore. Highly recommend.

This session worked fine because using the chat I was able to get done what I needed. However, my problem was that I kept getting text messages that my account was active and have noticed a number of charges on my credit card from the account that I don't recall what they were for. The text message implied that I needed to close the account, but when I opened the accompanied internet address there was no way to close the account. I therefore had to use a chat to get someone to close it for me. You need something on your website that is obvious and available from most of the pages to logoff/close the account.

Richard was very helpful and fast! Great customer service and handle my issue with ease. He was able to identify my concerns and took care of it right away. Having a person to know right away on what I needed and was able to satisfy my issue.

Needed assistance stopping monthly payment and was taken care of immediately. This is all I have to say at this time. The service was great and can't say enough. Like I said this is all I have to say.

I needed to a property recorded very quickly. Property Record provided what I needed in a very timely manner. Customer Service was great. Would recommend this service to anyone needing a property record search.

Timothy was pleasant and easy to deal with. He resolved my issue almost immediately! Verified my account and explained everything as well as provided me with a confirmation number and verified that my account is now closed.

Logged in today to cancel my subscription and easy process. Thank you so much for your help. I had used the website earlier in the year and had forgotten about it. I didn't realize till I got a small bill for April.

I started a chat with an agent with a problem that I had with my account being charged too many times per month. I only used the account once to view two properties and had too many charges. They help me to cancel my account. Thanks.

Being I was charged $30.00 twice, I had to chat with Debra today. I did not authorize these charges and asked for a credit of $60.00. She gave me ticket # ** to reference our chat today. I was glad this was resolved.

I used the service and then asked for my account to be closed. It was done right away. I appreciate the help with cancelling my account as I didn't intend to use it anymore. Thank you for your information. I helped us greatly to determine the value of our home.

I received a monthly subscription fee after having cancelled my subscription earlier. I used the available chat services to notify PropertyRecord.com of this error. They verified my account and information and issued the correct refund very quickly.

Property Record when contacted via chat quickly canceled my account and refunded payment charged against my credit card in error. Ideally, it should’ve been clearer that I was setting up a recurring payment in the first place which I did not realize.

This service was very easy to use. The only issue I had was when it came time for payment, but they refunded me quick. The report was detailed so it will work for what I needed the information for, thanks for your time.

Awesome conversation this morning. The rep online explained to me what my charge was and gave me refund after I explained that I didn't choose what I was being charged for and that I just wanted one simple tax report.

Wonderful service. I was promptly helped and issue resolved. I wanted a detailed report and was able to get that. I didn’t realize I would’ve charged daily and upon speaking with the customer support representative everything was cancelled and closed out. Easiest live chat I’ve ever had to deal with.

Great faq and website. My chat with customer service was easy and they quickly satisfied my request. I would recommend this service to family and friends.

The online chat representative took care of my billing issue quickly and efficiently. The experience was great. I got erroneously charged for a service that I didn't pay for, but they quickly got it resolved.

Ronald was a great help today. Awesome job done by him today. I had no idea that I would be charged every 16 days, that part stinks. It should be stated more clearly when signing up for PropertyRecord.com. Kudos to Ronald.

I was able to secure owner information on a specific property in Suffolk county. The system was easy to use & it provided the answers I was looking for. I would definitely use this system again if needed.

Spoke to Ashley via chat. She is friendly, efficient and able to take care of my request easily! Great asset to your team :-) Thank you for employing real people! Please stay away from AI... people need jobs

I purchased a one time report and months later I saw a charge coming through. Not sure how or why I was subscribed but I didn't want to be. Rachel the rep helped me quickly close my account so no further charges will occur. It was very fast and she was respectful and responsive. Thank you

Was assisted by Charles to close my account. He did it quickly and efficiently. I just need help on a one-time search for property information. Do not need a subscription. Thanks again to Charles, very good job.

I received all the information I was seeking and additional information I didn’t know that would be part of this report! There were people that were on my report that has not lived here that has possibly used our address as well as market information, property tax information and more! The service is great and super easy to use!

I used your chat customer service and was able to resolve my issues and receive a refund and closed my account. I am very happy with this company and will recommend to friends and family in the event they need your services.

Amy was very helpful in answering my questions and resolving an issue I had regarding my report. I didn't close the chat properly so Amanda got on, checked things for me and closed my chat. Both were very helpful and efficient.

Swift and helpful and I was able to take care of what I needed in a timely fashion. No complaints. Thanks all I have to add at this point. Hopefully my review was helpful. Nothing else to add - sorry

I was wanting to check my account status, and the CSR was very helpful. She could find the status and helped me in closing the account. My account is now closed. I will be able to reopen the account at a later date if needed.

The representative promptly assisted in resolving the issue and secured reimbursement for a service I did not authorize. They were courteous, professional, and demonstrated a strong customer-focused approach.

When I realized you had taken my money I was mad. Then again I admit it was my fault for not cancelling sooner. If I don’t receive anymore charges (and I’m praying for that) then I can say Antonio did a wonderful job.

I believe I have been charged monthly for services not requested. However when I reached out to an agent to chat about my concerns Ashley was quick to respond and assist. I appreciated her quick resolution.

I contacted Propertyrecord.com become I saw that I had been billed for more than I expected. The agent found my account, explained the charges, and issued a refund of $20 of the $36 I was charged. This was a fair outcome. I appreciated the agent's quick and courteous help.

I did not notice a $20 package fee on your site when apparently I signed up for it. The only thing I saw was a $7 charge. Then I noticed 3 charges on my bank account activity... $7, $20, and $1. I entered a chat with representative named Jerry where it was explained to me that there was a $20 package fee when I signed up. He offered to refund whatever charges I misunderstood. He was very helpful.

Agent very helpful and fast on a situation that was not his fault. I was hooked in a subscription that I did not initiate. When I explained the situation the agent refunded the money immediately. Hopefully this review does not trigger a cascade of mails which I am not authorizing to do.

I requested that the automatic monthly charge to my bank account be stopped and the recent charge reversed. I did not mean to sign up for a monthly service and did not realize that had happened. The customer service rep in the chat (Thomas) was super helpful and quickly cancelled my account and reversed the charge.

Perfection start to finish. Computer input simple, fast completion, and cancelling was easy. It takes very little to say something was wonderful.

I realized that I was getting charged for this service on my card and didn’t remember signing up or using the service. I contacted them via chat and explained my situation. The agent was extremely knowledgeable and helpful and resolved my issue efficiently! Great customer service and if I ever need a service for property record searching, I will be using them.

Steven was very helpful. I was confused on what the monthly charge was and he explained it and closed out my account for me. This was a great service, but I have all the property information I need.

Susan responded quickly to my request to provide information on my account and to cancel as the service is no longer needed. She researched info and provided the result I was looking for. This was the fastest "Chat" I have ever had. Thank you.

Very easy to use and very easy to navigate. Customer service was good as well. I would recommend this service to anyone who is in need of looking up property records. It was a good experience, and I would use it again in the future.

I ordered 1 report but was being charged for 2 additional reports which was not aware of and or did I agree to. When I called agent was helpful to refund the additional 2 months and was very fast considering it was all on chat on computer. Thank you.

Debra was great with assisting me and closing the property records account that I inadvertently opened. I had not realized that I would have a monthly subscription. It was very fast, efficient and easy. Thank You.

The service was easy to use and easy to cancel. The Rep made everything easy to understand and use. All the information I needed was provided and easy to understand.