PropertyRecord.com Reviews

Customer service rep. Timothy was excellent in helping me with my issue. He quickly corrected the situation, and I received a confirmation email stating the correction. However, I am very disappointed with the site's setup because it does not tell you up-front how much your report will cost and that they will charge you on a monthly basis. The site made it look like it was a government-operated site, but it's a commercial site that charges you a "package fee" every month. It is misleading and borders on fraud. You should change the site to make it more conspicuous that this is a commercial site. And the report is not comprehensive as I expected. It's all the information that you could obtain from the property recording site. Plus, the charge for the report is not clearly stated on the site. It would be better if the site was more clear about the content and charges.

Charles provided an exceptional customer service experience from start to finish. He was incredibly fast, efficient, and took care of the entire refund process smoothly, eliminating the typical stress associated with returns. From the moment I reached out, his professionalism was evident; he listened attentively to my situation, instantly processed the necessary paperwork, and provided clear timelines for when the funds would arrive.

The property search is what you would expect but their support team is next level. I bought the report for one property back in January and am sure I checked the box to only buy the property search for a few dollars, NOT to subscribe. I just realized (mid-May) that I have been charged $20/month since January. I was very upset and jumped on their live chat to cancel this and ask for a refund. The support was almost like it was AI. It’s Saturday here at 8am. No wait time and was able to cancel my account and get a full refund in less than 5 minutes with the email confirmations to back it all up. No muss no fuss.

Called Customer Support today regarding monthly charges coming out of my checking account February, March & April. I explained I didn't know how this happened. The representative looked into it and said an $85 refund would be given. I received an email later that stated I would be given a $20 refund? I responded in a Live Chat with Ryan. He looked up the information by my name and email address. He confirmed quickly that an $85 refund was issued but the refunds (3) would each come in separate emails and would be received in my bank account within 3-5 days. He also confirmed the account was closed and there would be no future charges. He was quick, efficient and polite in his communication with me. The young lady I spoke to earlier in the day was as well. Good people! They know their jobs!

Ms. ** added value to my life more and more, more and more, more and more. She went beyond the call of duty. I'm completely satisfied and would most definitely recommend. I came to the chat for cancellation and didn't even know that this could be done through chat. In less than two minutes, she resolved the issue and proved it with a Confirmation number. The fact that she also asked me if I have resolved every issue, means that she knows how to go beyond the call of duty. The truth is that most users of online services wonder if the cancellation process will be as seamless as the possible. Ms. ** proved beyond any reasonable doubt that the company she works for is a reputable company. Thank you for the opportunity to express how I felt for service rendered.

The rep helped resolve my issue. I was given a refund. I thought I signed up for one report and turns out I got charged 2 other times. The rep was very helpful and resolved the matter with a smile.

Excellent site for finding and printing a property record! Efficient and easy to use! I also used the chat function, and Ryan was extremely helpful and courteous with my request, and I was sincerely satisfied with every aspect of the site. Highly recommend!!

I used the online chat to close my account. The process was quick, simple, and professional. I attained the information that I needed in a very timely manner. I would recommend Property Record as an information resource. Thank you for the assistance.

I used this online records company a couple of years ago. I thought I closed my account but they were still taking money out. I used the online chat feature & was able to close my account in under 2 minutes. LOVED IT!!

The customer service was very helpful, fast and solved my issue immediately. Thank you. I would give them 0 stars otherwise because they charged me for several months of service that I did not agree to. I was refunded one month but it would be better to get the full refund because I only used your site once and never returned until today. Please stop making recurring payment for this kind of stuff. You are not he 2nd app that I've had to do this for.

I was receiving a monthly charge for a package that I was not aware that I had contracted. Explained to Robert, via the chat, about the situation and he asked if I would like to close the account. I agreed and in a matter of seconds he was able to cancel the account. Thank you Robert for your great support.

Chat Customer service was very prompt. She corrected my issue with speed. Thank you for being gracious and accommodating. I will be sure to use this feature next time I have an issue.. It would be my hope that other would use the chat.. It was an effective and efficient way to get my issue resolved.

I was helped and she was prompt in my request; I was very satisfied in the service she provided me today. I have never chatted with anyone before, and they take care of my need as quick as she did. I was very elated to know that prompt and efficient help was available.

She was easier to work with than the websites I went to. Every time I tried to do something there it didn't work. I never got and email message sent to me like it said it would. So I tried the live chat and she was very quick to process my request and seemed to be very friendly and knowledgeable about the process. I will wait to see if her transaction completes but I feel good about the interaction,.

They helped me get the refund I requested due to lack of awareness my plan was re-occurring. I was unaware that this was re-occurring and only noticed when I checked my bank statement. For future reference this was not clear when signing up for a report, and also there was no place to see payments or cancel anything on your website, but did connect with support right away with fast response times (instant).