PropertyRecord.com Reviews

First I want to say the rep (SANDRA) was patient and helped me with my issue. She was very professional and courteous. However, the business needs to fix its deceptive online process. I never confirmed I wanted to move forward and pay but each time I tried to cancel the screens kept pushing me forward to pay and I never once selected confirm or yes. I finally cancelled out and I was charges regardless. Immediately got call from my fraud dept at bank wanring me that you just signed up for a yearly charge. I told them no I didn't and was told to reach out to the site. You offer a great service but be upfront about everything and not try and hide things. The FIVE rating is for SANDRA or the rep not the business site.

I had an excellent experience and couldn't be more pleased with the service I received. From the very beginning, she was incredibly professional, attentive, and efficient. She responded quickly and wasted no time addressing everything I needed assistance with. I truly appreciated how prompt she was, as it made the entire process smooth and stress-free. What stood out the most was how accurately she understood and addressed all of my needs and concerns. She took the time to listen carefully, ensuring that nothing was overlooked. Every question I had was answered thoroughly, and she provided clear, thoughtful guidance that gave me confidence every step of the way. It was obvious that she genuinely cared about providing the best possible service rather than simply rushing through the interaction.

I initially purchased property records along with the optional PDF ($7) and Detailed Owner Information ($9). Afterward, I noticed additional charges of $31 and a pending $30 that I did not expect, which was concerning. I contacted customer support through the live chat, and they responded quickly. They confirmed my account was closed, assured me there would be no further charges, and issued a full refund of both charges ($61 total) without giving me a hard time. My only criticism is that the billing structure could be made much clearer during checkout so customers fully understand what they are purchasing. Overall, customer support handled the situation professionally and resolved it promptly.

Customer service rep. Timothy was excellent in helping me with my issue. He quickly corrected the situation, and I received a confirmation email stating the correction. However, I am very disappointed with the site's setup because it does not tell you up-front how much your report will cost and that they will charge you on a monthly basis. The site made it look like it was a government-operated site, but it's a commercial site that charges you a "package fee" every month. It is misleading and borders on fraud. You should change the site to make it more conspicuous that this is a commercial site. And the report is not comprehensive as I expected. It's all the information that you could obtain from the property recording site. Plus, the charge for the report is not clearly stated on the site. It would be better if the site was more clear about the content and charges.

Property Record did a good job as a third party vendor pulling together the record information required for a property review. The service, once you sign up, is a recurring charge, so be mindful that you will have to cancel the subscription when you have completed your usage of the service. When complete, log into your account and chat with a representative who will be able to cancel your subscription easily and provide you with a reference number of the closure. Other than the minor hassle of closing the account, I found the service to be useful for generating the property report quickly and thoroughly.

Was helpful during my search for a house - especially to drill into tax records, land valuation, property assessment, etc.

Easy and useful and helpful when I no longer needed the service.

I used their services to check on the history of my house and received a complete report. I noticed a new charge on my credit card, called them, and it was handled quickly.

This website provided exactly what I needed. Just a FYI: When I purchased the record, I didn't realize there would be a $30 reoccurring monthly fee. I thought it was only if I pulled a record. I could have overlooked where it said it was reoccurring. I needed the document quickly and I just purchased what I needed. I reached out to customer service and they were very helpful. They closed my account and refunded me.

I chatted and the person refunded me. I was happy with the response.

I called with a question and wanted an issue resolved. Customer service was patient and gave me a remedy. Thank you.

Carol was very helpful and expedient in getting me set up for my refund and canceling my account. Thank you, Carol!

Quick and easy way to find what you need! I will use in the future if need anything!

Very efficient. Fast and straightforward. Did my business in 3 minutes.

Ryan was excellent and he completed my request in less than 60 seconds. This is what all customer service should look like. Thank you so much Ryan!

Satisfactory result from my call. Appreciated the help.

I looked up the info I needed a while back. I didn't realize I was paying additional $30 per month. Debra from your chat service was able to help me close the account. She did a great job. Thank you. Ragen

I was getting charged and didn’t realize it. The helpdesk person was fantastic and got me squared away!

I had an issue which was quickly resolved by Daniel over chat. Most of the time when I chat with other sites I deal with AI which can be very frustrating and and annoying. With Daniel it was flawless and resolved in a snap. Thank you Daniel for your help.

Excellent customer service. Very helpful in resolving my issue.

Highly efficient customer service to resolve my issues. Highly Appreciated

Very quick and to the point, the live chat option was great and very fast. Took care of all me needs.

Handled what I needed in a timely manner. Quick with response.

Live agent was excellent! He resolved all issues. Very pleased!

The chat was very easy to use and the person I dealt with, Amy, was efficient, professional and answered my concerns and issued the credit requested. It is a problem with the site as it signs one up for a $31 package not requested.

Excellent help today. Samantha was able to help me and solve my issue with ease and accuracy.

I'm a real estate agent. I was looking for property information for a listing. Didn't really get the info I was looking for, ended up going back to the GIS website. Thought, I was only going to be charged a buck from Propertyrecord.com. So even though I was charged a dollar and didn't find what I was needed. I figured, Oh well. Then found out I was charged 31 dollars and then 30 the next month. I wasn't happy about that. I contacted the chat function. They said they would refund my 61 dollar back in 3-5 day. I'm satisfied with that. That process was easy and fair. If this site can help me in the future, I won't be worried to use them.

I worked with Frank to cancel my subscription. It was easy and straightforward. Frank did a great job.

The information was very helpful. The person I talked with on the chat was very helpful also. I really appreciate the customer service.

The person that was very fast and helpful and I thank you.

Stephanie of the support team was quick to discern what my problem was and solved it within 90 seconds. Very professional and polite! Made it a great experience.

Swift resolution of the issue in a timely and professional manner!!!!

I was very happy with the prompt attention to my request.

I mistakenly ordered the wrong and it was corrected quickly.

Customer service was a huge help today and everything went flawlessly. Thanks.

Thanks, Nora, for your Help. If I need the services again, I will contact you.

I needed to cancel my account and the representative was very helpful with no problems.

Property record assists right away and very detailed. I had a problem with charges. And they immediately assisted and promised refund within days. Great customer service!!

Amy was easy to deal with and promptly help me without having to double check.

The person helped me put it the best customer service