PropertyRecord.com Reviews

I had looked online about some property information, and I saw that I would be charged $1.00. However, when I looked at my online banking account later, it showed that I hade been charged $36. I immediately contacted the company and asked for an explanation. The agent who assisted me said that I had been charged for a full package instead of just getting an answer to my one question. The agent assured me that the money would be refunded to my account within 3-5 business days. I really appreciated the quick response and assistance.

First I want to say the rep (SANDRA) was patient and helped me with my issue. She was very professional and courteous. However, the business needs to fix its deceptive online process. I never confirmed I wanted to move forward and pay but each time I tried to cancel the screens kept pushing me forward to pay and I never once selected confirm or yes. I finally cancelled out and I was charges regardless. Immediately got call from my fraud dept at bank wanring me that you just signed up for a yearly charge. I told them no I didn't and was told to reach out to the site. You offer a great service but be upfront about everything and not try and hide things. The FIVE rating is for SANDRA or the rep not the business site.

I had an excellent experience and couldn't be more pleased with the service I received. From the very beginning, she was incredibly professional, attentive, and efficient. She responded quickly and wasted no time addressing everything I needed assistance with. I truly appreciated how prompt she was, as it made the entire process smooth and stress-free. What stood out the most was how accurately she understood and addressed all of my needs and concerns. She took the time to listen carefully, ensuring that nothing was overlooked. Every question I had was answered thoroughly, and she provided clear, thoughtful guidance that gave me confidence every step of the way. It was obvious that she genuinely cared about providing the best possible service rather than simply rushing through the interaction.

Kevin was the representative who assisted me. Honestly, he was so fast and thorough with his responses that I genuinely thought he was AI. In addition, he not only refunded the part of the bill that I had misunderstood, but he also refunded the additional charge that I knew I would be incurring. He was helpful and kind even when I left a thumbs down because I also misunderstood his last reply regarding the refund. I sincerely hope this rectifies the thumbs down because he is truly amazing and deserves the biggest thumbs up!!!

I initially purchased property records along with the optional PDF ($7) and Detailed Owner Information ($9). Afterward, I noticed additional charges of $31 and a pending $30 that I did not expect, which was concerning. I contacted customer support through the live chat, and they responded quickly. They confirmed my account was closed, assured me there would be no further charges, and issued a full refund of both charges ($61 total) without giving me a hard time. My only criticism is that the billing structure could be made much clearer during checkout so customers fully understand what they are purchasing. Overall, customer support handled the situation professionally and resolved it promptly.

All chat support was very patient & knowledgeable.

I messaged to cancel my account. The response was immediate and was taken care of in no time!

I engaged in a chat with Ashley to cancel my subscription. She confirmed that my subscription was cancelled and that I would NOT receive any more charges.

Great customer service! I had an issue with billing and was able to connect with a representative (Andy) immediately. I explained my issue and he corrected it on the spot. In today’s age this does not happen very often. Thank You for the GREAT service!

I was charged for more than quoted. Your chat person took care of the issue.

Samantha was great. Fast and efficient. Appreciated the customer service.

Excellent service. Was able to obtain all the information needed.

Experience was timely, agent was helpful. Would recommend to family and friends.

Amanda was helpful. I checked a property one time and you started charging every month for the service I do not use. I am not a broker. Your site is very confusing and making us making unknown mistakes. I will never use your site again.

I was overcharged and the associate helped resolve my issue. Great support.

Promptly resolved an issue our bank, Wells Fargo, was unable to fix. Unable to reverse other charges.

Richard took time and patience in helping me understand about property records. I greatly appreciate his help and commend him for excellent work.

She was professional and courteous, and she solved our problem. I was with her for about 2 minutes…what service.

Took care of account charges and closed account. I did not know it was a monthly service.

When I realized this site was not one I would be using in the future, I cancelled immediately through Live Chat. They were very understanding and accommodating.

I wanted to prevent recurring charges to my card and reached out to close my account. I couldn’t find it on the site. The rep was very helpful and closed the account for me quickly without issue. Thank you!

Rep did great with assisting and addressing my concerns.

Timothy was great in assisting me. Very fast response time!

Very easy to access. Good Chat experience, very helpful. Will sign up again when I'm back in the states.

Customer service via chat was very helpful. Thank you for addressing my issue so quickly.

I reported a charge, the service identified the charge and the reason, and confirmed the charge is refunded and reported my subscription was canceled. Thank you.

Went to chat to get help and my issue was resolved.

Quick and effective service that resolved my problem.

Quick response and quick results. Thank you for your assistance.

I may have missed it, but it's not right to continue to bill a customer for the same record each month. I WON'T BE USING THIS SERVICE AGAIN.

Excellent customer service! I appreciate all that Jack was able to help me with this morning. Thank you.

I had a pending charge on my account this morning that I did not approve. Steven was really helpful. He was prompt, professional, and resolved my issue almost immediately. Terrific customer service.

Easy to use and close account when finished. Great support.

Great company and Amy was terrific understanding my issue! Thank you guys!

Your live chat associate was very understanding of my confusion and refunded the $36 charge and guided me on how to close the account. Excellent customer service.

Great, quick service by the Chat representative. Thank you.

The report was very informative and helpful. The customer Service was quick to help correct the amount I was charged due to my own error.

Excellent services and customer support and assistance with my inquiry.

Timothy responded quickly to my request and processed it right away. Thanks!

Contacted a team member through the Chat and Carol was able to resolve my issue quickly. She answered all my questions and was able to provide a refund as well.