PropertyRecord.com Reviews

The person helped me put it the best customer service

At almost 11 pm tonight, I was delightfully surprised that the customer service chat was open, and I was promptly greeted, and my problem was solved. I want to say that I received exceptional service from the Property Record.

The agent took care of my issue right away. I am very happy with the outcome.

Ruth provided excellent service in helping resolve my issue. She was clear, responsive and helpful. That's a great customer service standard.

I was charged a second time, a month later, for property record I ordered. Not sure if I signed up for a subscription or not, but they responded very quickly with a refund when I requested it online through their chat messaging app.

Great Customer service. Handled my issue promptly.

I was looking for a play or survey of the land. Unfortunately it wasn’t included.

Thank you very much for helping me, your service is excellent. You resolved my problem in 5 minutes

Beware this company uses a deceptive bait and switch scam leading to a reoccurring fees. The first issue was I thought I was on a government site and was redirected. The second issue is that the company was withdrawing $30 monthly shortly after my initial purchase. I never received an e-mail or invoices of these charges and unfortunately, I did not catch the charges on my card until 17 months into the initial purchase. I called and they only refunded 4 recurring charges. I'm highly disappointed in their business tactic and believe it is fraudulent. No emails or mailed invoices of monthly charges - very sneaky and seems illegal. Plus there seems to be no recourse but this negative review.

Daniel helped with all my concerns today. Thank you for such a delightful professional employee.

Had a misunderstanding about payment, they quickly refunded my money and was very helpful.

The process was quick and easy and sufficient. Thank you.

I set up an account to look up a single property record after my mother passed away. The site stipulated that it would be a $1 charge, which became a $31 charge to receive the full report, which did not even include the one piece of information that I was looking for. I told myself lesson learned, I will just go downtown and have the records looked up. One month later, I was charged another $30. At no point was I told that this was going to be a recurring charge. I did a live chat with a service rep and was refunded my $30 charge and the account closed without issue.

I only needed to verify the date a building was built for ADA accommodations review. The site was very helpful.

Customer Support Representative Charles took care of the problem expeditiously and efficiently. Thank you for your great customer service, Charles!!

I was charged $36 when I thought I was being charged $1. I chatted with Scott, who explained situation, closed my account so there would be no further charges. He was very helpful, knowledgeable, and polite.

Very helpful, and I am satisfied. Thank you again.

I received the records promptly. It was easy to cancel as well.

I was very pleased with the contact I had today. The agent was quick to complete my requests with no hesitation. I will use your services again when the need come up.

Thank you for your help today. The Chat Access was very thorough and helped me to be able to complete my task.

We had city officials come out to our property and wanted to verify our lot boundaries. Found Propertyrecord.com online and purchased info related to our home including lot boundaries and so much more ownership history etc. I didn't realize that this was an ongoing charge relationship but the great news was that cancelling any further expense was straightforward and painless. Customer support chat was spot on and I would highly recommend this service.

Peter was very helpful to fix my account. Many thanks Peter.

Answered my question with a positive result. It was fast and pleasant.

I did not authorize another charge of $30 and the agent corrected the issue and refunded. I closed the account on the same day they charged me.

Although I did not intend to subscribe to your service, I was pleased at the prompt response and refund

Very helpful chat, resolved question very effectively!

I thought I was paying a one time fee at the time I pulled records but then I saw a charge a month later of $20. I did not know it was a monthly charge. Maybe it was my oversite but I had no idea.

Easy to navigate and fix my issues. Took less than minutes to resolve my issue.

I had an issue and was helped immediately and fairly.

I needed help with my account and it was resolved quickly.

I had accessed the site once however, didn’t realize that by creating an account there would be recurring monthly charges… Thankfully, I was notified by my credit card company today and I worked with Kevin, a customer service agent who was able to look at my account. Explain what was going on to me and then close the account and issue a refund. Immediate, prompt and excellent experience.

I was assisted in a timely manner for an erroneous (on my part) subscription. Charge was promptly reversed and subscription cancelled.

Great customer service! The agent was very helpful and made the process of closing my account quick and easy. Everything was handled professionally and efficiently. I really appreciate the assistance. Thank you!

I was very ably assisted by Frank during the online chat session. The service he provided was done very efficiently. I would recommend PropertyRecord to anyone looking for information on any property.

My experience was great customer satisfaction. It was quick and perfect.

My chat with Anthony wet well. I asked for a refund and it was given immediately. No questions.

The customer service rep was quick and delivered an enjoyable outcome. My refund was processed in a very timely manner.

Great service and outcome via chat. Agent assisted with closing and refund.

I had looked online about some property information, and I saw that I would be charged $1.00. However, when I looked at my online banking account later, it showed that I hade been charged $36. I immediately contacted the company and asked for an explanation. The agent who assisted me said that I had been charged for a full package instead of just getting an answer to my one question. The agent assured me that the money would be refunded to my account within 3-5 business days. I really appreciated the quick response and assistance.

Very helpful, easy to cancel the subscription and request a refund.

Stephanie fixed my problem and refunded me after we were able to discern which month she needed to refund.

Your support team helped me deactivate my account via chat. Easiest thing I've ever done. Thank you!

This is a very useful website. Customer support is extremely helpful.

It worked well for what I needed. I was able to search family records as well as make sure my rental was up to code before signing a lease.

Resolved my issue quickly and to my satisfaction. Thank you for not having an automated bot for the live chat.

The chat box and folks were very helpful and prompt. Thanks.

Great and speedy service! I had concerning billing and Pamela heard my concerns and quickly resolved my issues. Thank you!

Super quick, no extra questions. Did what I asked for in less than a minute. Wish it was that simple every time.

Ryan, my customer service agent, was definitely on it! He helped me with my request for a duplicate receipt. The whole entire thing took less than 5 minutes! Excellent customer service! Thank you Ryan!

Boss gave me zero info and a mission to cancel the account, I gave a name and they were able to close the account quickly.

I asked a question and in 2 minutes had the answer I was looking for.

Donna was very fast and efficient with helping me. I really appreciate fast customer service with no issues.

Really helpful and responded quickly. Help me resolve my problem.

Awesome service and quick response. Resolved my issue within minutes.

This is a very useful site. Provides great information and is not pricey. Ashley at customer service is wonderful. So easy to work with, and acts extremely fast.

This record had my name misspelled and did not give me exactly what I needed, but there was some helpful information on there. Canceling the subscription was a simple process, and I appreciate that.

Kevin stepped up to the plate and hit a homerun for me. He rapidly understood and facilitated the changes I requested.

Outstanding service with quick resolution. Well done.

Susan was amazing. I explained my situation and she rectified it immediately. I give her a perfect 10.

Quick and efficient. Quick and efficient. Quick and efficient.

Very happy with the customer service I have received from this site! Report was what I was looking for but the customer service is what really stood out to me. Very happy with my experience with this company!

I requested a property record which I received promptly with all the info that I needed. There was a subsequent billing issue. I initiated a chat to resolve this. It was very quickly resolved and a credit promptly issued. Excellent service both with the requested report and the customer service chat.

Very outstanding help. I needed to cancel my subscription and it was done expediently. I was unable to figure out how to do this so I used Live Chat and Mary helped me me immediately and cancelled my subscription.

Frank was great. He was fast and efficient. He is a great asset to your company. He was very easy to work with. I appreciate the care he gave to help me resolve my issue. He was very patient and kind.

The service that this company provides is invaluable and the customer service great! I was able to get all the information on my property that I needed and more, which enabled me to make better decisions on make a business deal.

When I requested one report, I was not clear at all that it was a monthly subscription service. So I was surprised when I received a charge. However, they did send both an email and a text (after the monthly subscription was charged) indicating that the subscription was on going. It was easy to cancel through the chat - but they did get month of charge for a service that I did not want. The report that I wanted was a very thorough report.

Great experience by chat with Amanda. She was able to help me and alleviate my concern. She was able to assist with a charge I didn't know I signed up for. It was a great help, and I would recommend again.

Please be very very careful. PropertyRecord.com charges the card $31.00. Apparently even when you cancel any subscription and when you "think" you have done everything not to be charged You get charged anyway. Be very careful please.

Prompt response and issued solved immediately. Site was easy to manage and chat was quick to review my account. I would recomend this platform to anyone that neededs a property look up. Fees are resonable and the reprsentative was great in understanding my issue and quickly responded without a wait time.

Peter was very efficient in completing the task I asked him to do.

I opened the chat to unsubscribe. It was prompt and took about a minute. I was unsubscribed immediately with a confirmation number. Everything was quick and easy. I used PropertyRecord to look up some properties that my family is interested in. The information was not as precise as I wanted but overall helpful.

Maria was so patient and understanding. In error I had somehow signed up for a monthly access account and started getting $30 monthly charges. Maria understood and immediately closed the account and refunded my the charges. Outstanding customer service! Appreciate Maria!

I really didn’t use this but once it worked to locate some of what I was looking for and then charged me $20 for four months which I kept forgetting to cancel for nothing else. But I can’t really comment on anything else because I don’t know what else more this site can provide for someone else.

This website is a scam! I was going to my local county site and somehow ended up on this website. I immediately contacted my bank and was refunded. However, after reviewing my bank statements I was charged several months totaling $120. Beware!!!!

The chat representative was very helpful and did so in a quick manner. The representative was greatly appreciated!!

Kevin handled my inquiry quickly and efficiently. It was short and quick response.

I got the information that I needed. My only complaint is that I was unable to unsubscribe from the account without help in a chat. I logged into my account multiple times looking for a link to unsubscribe and was unsuccessful. It should be easier to unsubscribe from the recurring charges.

Ronald was very courteous and professional. He addressed my first issue promptly and was able to address my second issue as well. He was able to assist me with logging in to my account and was able to provide the documentation I requested.

My request to cancel my subscription was handled professionally and promptly. This experience was exceptional as the responder (Ronald) greeted me professionally. He verified my email address so that he could pull up my account and asked how he could help. He verified my request. He confirmed it was handled and provided me with a confirmation number for the closing of my account. A refund will be on my card in 3-5 business day. Thank you.

I found out all the information I needed, and then some. Perfect for a complete background of the property you are interested in. Customer service agent George was also really great! Quick, knowledgeable, and oh, so helpful.

Cancelled my subscription very quickly. Very efficient service. Polite responses. Would use the service in the future if needed. Information given was detailed and accurate. Actually more than I needed. Thank you for the information.

I did a search for my county ARIES site, and this site came up first, and I mistakenly thought it was the official site. It looked like they charge a dollar for the report. I thought that was fine. It turns out it was a $30 charge every month for two years! Do not use this site!

This company should be shut down. I came here thinking I would find information that was not publicly available. There was no such information. I was lead to believe I would be charged .70, then $7, but ended up being charged a monthly fee without my knowledge. Totally misleading and re-printing things you can find easily in public records.

Customer Support quickly and friendly resolved my issue. The records search was not as complete and thorough as I know the record to be. Years of ownership were missing as were owners. A County Title Search showed true timeline and ownership. This Search did show a map and other extras a County Search does not.

Service was quick and I am awaiting my refund to appear. I was instructed to wait while the records were researched. Only took a minute. I was pleased with the response.

Excellent and prompt service! The service responded professionally and made my inquiry a priority. Thanks for offering this chat option. I will use the service again when I need to check further details about my property in the future.

Being in North Carolina and needing honest information about property I owned in Texas I appreciate your help not only in the information provided but in the easy in closing the account when the property was disposed of. Thanks again for your honest, reliable information.

Samantha on customer service chat was great and was able to resolve my issue quickly. She was polite and professional. I appreciate the great service. I had signed in to receive info on my property and did not realize it was an ongoing monthly subscription. I tried cancelling through the website unsuccessfully. She was able to resolve and cancel the subscription within a few minutes.

Service with my account was outstanding. I was able to access the necessary report and when my company began covering my subscription for this type of service, they cancelled without issue and issued a refund since a charge was pending. This type of service is rare and greatly appreciated. I will continue to utilize the service in the future.

I realized I was being charged every month instead of the one-time charge I thought I was paying for. They were quick to respond and offer a credit back for the months that were charged and shouldn't have been. Great service is greatly appreciated!

Very quick and easy cancellation. I asked George to cancel my account as I no longer needed it. He promptly managed my account and gave me a confirmation number. Polite and professional. Sometimes agents try to hound you into not leaving and add uncomfortable pressure. That was not how my cancellation went. Easy-peasy!

Russel helped me with an inquiry on my account. His support was prompt and professional. Appreciate how easy it was to get help and resolution. If need arises, will use PropertyRecord.com again in the future and highly recommend the service for real estate needs.

I had a concern about my account so I decided to CHAT. I did not wait long to reach someone. All of my questions were answered in a timely manner. Everything I asked customer service to do they did. My chat was a good experience.

Great job taking care of of an issue that I thought was already taken care of. I had chatted with someone months back and was told the account was closed. Then realized that it wasn’t, and the person I chatted with took care of it and refunded me.

Charles was a customer service representative who helped me. I reached him through the website chat. He was very responsive. He closed my account at my request and refunded me the $30 charge I didn’t know was being charged. Great customer service!!!

Amy did a great job resolving my issue. She simply closed my account so I would have no further charges. I forgot to cancel my subscription, so I did not dispute the charge. The website was informational and I will use it again if needed.

Nancy did an amazing job canceling my account and canceling my agreement. I will open another account in the future should the need arise. Thank you for your time and assistance. This service met my needs while I needed it, but was too pricey.

I researched and obtained the information that I was needing. Once obtained, I immediately cancelled any future reoccurring charges. In the CHAT, I simply requested the cancellation and within seconds, it was done! Great service were provided at a great price!

The customer service department helped resolve a recurring billing error quickly and to my satisfaction. I have no comment about the actual services they provide. They issued a refund as requested.

Upon reviewing my credit card I noticed a reoccurring charge for $19.95 which I had not authorized or previously noticed. This has been going on for quite some time. When I contacted the company, they did refund these charges which amounted to over $300.00, but I was shocked at the deceitfulness of this company!

Information was very beneficial and informative, which helped in purchases. The information concerning the property was included and easy to understand. I recommend this service for anyone looking at a property or land purchase. Cancelling subscription was quick and easy as well.

The person who helped me in chat was awesome. Not sure why I was charged for a subscription, though. I had only requested a property review on one property. Not sure what else to say, but the chat person solved my issue in 30 seconds and I was on my way. Give them a raise!!!!

I was really upset, that the charges continued to appear on my account, despite having cancelled the subscription, during the trial period. The representative, did the research; and, immediately corrected the error; and, refunded my account. Integrity is very rare, these days.

Nancy was extremely helpful in sharing information about what my monthly charges were for and how to cancel a monthly subscription I did not know I was being charged for. She was very easy to work with, fast, informative and helpful!

I looked up property records a few months ago. I paid a fee that day and thought I was done. I have been getting charged each month since for $9.95. I was not aware that I was signing up for some kind of monthly thing. I did not want to be paying this fee last few months. I want the fees to stop. The assistant was very helpful and stopped the fees. However, not happy that I was charged the fees for the past few months.

Customer service in chat answered immediately. Agent was polite and quick to take care of my concern quickly. Agent asked if I required anything further and wished me well. Perfect conversation as my needs were met and I was treated in a pleasant and professional manner.

Overall good service! Everything was straightforward, easy to access, and the process went smoothly from start to finish. Very pleased with the prompt and reliable service provided. I found what I needed quickly and without any hassle.

I was initially hesitant about using an AI chat service, but my concerns were addressed and resolved incredibly quickly. I was genuinely surprised by the level of understanding shown, as I didn't expect a robot to be as intuitive or helpful as a human. A special thank you to Amanda for the excellent assistance.

Stephanie helped me to cancel this account quickly and was very helpful. However, it was unclear to me that when I requested my property records that I was signing up for a monthly subscription. And your website does not give me any information about my account on the home page so I was unable to unsubscribe on my own.

Kevin was the representative who assisted me. Honestly, he was so fast and thorough with his responses that I genuinely thought he was AI. In addition, he not only refunded the part of the bill that I had misunderstood, but he also refunded the additional charge that I knew I would be incurring. He was helpful and kind even when I left a thumbs down because I also misunderstood his last reply regarding the refund. I sincerely hope this rectifies the thumbs down because he is truly amazing and deserves the biggest thumbs up!!!

The rep helped resolve my issue. I was given a refund. I thought I signed up for one report and turns out I got charged 2 other times. The rep was very helpful and resolved the matter with a smile.

Excellent site for finding and printing a property record! Efficient and easy to use! I also used the chat function, and Ryan was extremely helpful and courteous with my request, and I was sincerely satisfied with every aspect of the site. Highly recommend!!

I used the online chat to close my account. The process was quick, simple, and professional. I attained the information that I needed in a very timely manner. I would recommend Property Record as an information resource. Thank you for the assistance.

I used this online records company a couple of years ago. I thought I closed my account but they were still taking money out. I used the online chat feature & was able to close my account in under 2 minutes. LOVED IT!!

The customer service was very helpful, fast and solved my issue immediately. Thank you. I would give them 0 stars otherwise because they charged me for several months of service that I did not agree to. I was refunded one month but it would be better to get the full refund because I only used your site once and never returned until today. Please stop making recurring payment for this kind of stuff. You are not he 2nd app that I've had to do this for.

I was receiving a monthly charge for a package that I was not aware that I had contracted. Explained to Robert, via the chat, about the situation and he asked if I would like to close the account. I agreed and in a matter of seconds he was able to cancel the account. Thank you Robert for your great support.

Chat Customer service was very prompt. She corrected my issue with speed. Thank you for being gracious and accommodating. I will be sure to use this feature next time I have an issue.. It would be my hope that other would use the chat.. It was an effective and efficient way to get my issue resolved.

I was helped and she was prompt in my request; I was very satisfied in the service she provided me today. I have never chatted with anyone before, and they take care of my need as quick as she did. I was very elated to know that prompt and efficient help was available.

She was easier to work with than the websites I went to. Every time I tried to do something there it didn't work. I never got and email message sent to me like it said it would. So I tried the live chat and she was very quick to process my request and seemed to be very friendly and knowledgeable about the process. I will wait to see if her transaction completes but I feel good about the interaction,.

They helped me get the refund I requested due to lack of awareness my plan was re-occurring. I was unaware that this was re-occurring and only noticed when I checked my bank statement. For future reference this was not clear when signing up for a report, and also there was no place to see payments or cancel anything on your website, but did connect with support right away with fast response times (instant).

I’d like to request Ryan’s assistance in closing my account promptly and professionally. He successfully located my account using my email address and closed it based on my request. Unfortunately, I was being charged without utilizing the service.

Customer service in the chat was great. I misunderstood the cost and she got me a refund issued. I thought it said $1 per document, it charged my card $31. She was easily able to get that fixed. She was very kind and attentive!

I was treated very well and the service was fast. I was able to get what I wanted to do accomplished. The timing was perfect. The records I received were detailed and assisted me in my research. I would recommend PropertyRecord to people.

The customer service representative I spoke with was very helpful. When I initially used your service, it wasn't clear to me at the time that I'd incur a monthly charge for what I thought was a one-time use.

I used this website to obtain info on my home when doing my taxes but I didn’t realize that I’d be charged monthly. I used the chat assistance and they closed my account immediately which will stop the monthly charges.

Sheron helped me. She was awesome! Super quick to help. Very professional. And very knowledgeable. She didn’t hassle me. She didn’t try to give me the runaround. She deserves a raise! Thank you Sheron!

I initially intended to get a one-time property record. I was not made aware at the time that I signed up for a monthly subscription. If I missed this in error, I apologize. However, if this is not made explicitly aware at the time of initial use, please update your platform accordingly. I was happy with the property record I received and canceling my account was made very easy through the website's chat feature. I would recommend this service, but would caution people to read the fine print and make sure you are not signing up for an unwanted subscription which charges you monthly.

The agent went above and beyond listening to my concerns and correcting any issues I was having. He spent the time to look up my account, was very polite and courteous. His resolution was more than I could have asked for. If I still had my company, I would hire him in a heartbeat!!

I canceled my subscription because I no longer needed the service, but I want to say they did a very good job. The team was professional, reliable and provided excellent service. I had a positive experience and would recommend them to anyone looking for this type of service.

The website was easy to use and helpful. Customer service was quick to respond and handle my issue. They didn't try to sell upsell me and stuck to my one request. Will use again in the future when I need property records.

This site is great. Get the information I need fast. I did need to cancel, and I just hopped on chat. Virgina got everything cancelled in less than 90 seconds. Highly recommend. Pricing can add up quickly, so I do recommend that you cancel if you no longer need the program.

Stephanie was absolutely wonderful to work with. She was friendly, professional, and took the time to understand my issue. She resolved everything quickly and made the entire process smooth and stress-free. It’s refreshing to receive such excellent customer service from someone who genuinely cares about helping. Thank you, Stephanie, for providing such a positive experience!

First, they stated I had to pay $1 for a report. Then, they stated $7. Finally, they were charging me $30 monthly until I requested to close my account. This is what I see on Google "PropertyRecord.com has numerous reports of misleading charges and questionable business practices, suggesting users should exercise caution."

Customer service was amazing and resolved my issue immediately. I was unclear of my subscription details, but service was kind and fast to answer and resolve my problem. I would recommend this customer service to anyone who needed it. My refund was exactly what I asked for without argue.

I did not know I signed up for a membership with PropertyRecord, but then I saw a $31.00 charge on my credit card, I figured that's what happened. Maria was quick to cancel the membership and issue my refund. All good now.

Sarah was friendly, knowledgeable, and super quick to solve my issue. I believe the website needs to be a little more clear to begin with on what you are actually paying for, but, your customer service rep handled it perfectly! Thank you!

Helen from customer service was super helpful and resolved my issue very quickly. I was charged incorrectly for the service. I came onto the website to find some help. I went to the chat function, and Helen helped me find the correct information and assisted in resolving my problem.

The payment process is very confusing for reports. It shows it is $1 but will charge you $31 for a simple report. However, Mary with customer service was very helpful in getting the account closed and issuing a refund. It's nice that the chat option is available and monitored.

I did a report in April. Just one! I found out that I have been charged $9.95 for the past five months. I called and talked with Robert, he was great. He gave me a confirmation number and he removed further charges. I thought buying one report was it. I didn't know you bought more.

Ronald did amazing in helping me to resolve my issue. I would highly recommend this service. I used the service one time to look up a property in another state and I wasn’t aware that I needed to discontinue the service in order to not be charged a month later. I signed on with no issue and was able to connect with Ronald who was able to quickly answer my question and resolve my issue promptly. Thank you so much for allowing my experience to be problem free and quick.

Timothy helped me immensely! He was able to cancel my account and made it quick and easy. No questions asked, and I appreciate that! Your chat works very well, unlike others. I didn't use it enough to pay (times are tough). Thanks again.

Outstanding customer service. Swift and accurate response. Asked for explanation of charges and refund and no questions asked. Received reports I requested and all information easy to find. I used chat feature to clarify charges and one charge was reversed due to misunderstanding on my part.

I used your service one time for tax purposes but realized I didn't need it anymore and was being charged. I chatted with Ryan online and was able to get my acct closed and refunded. It was easy and I thank you.

Although using PropertyRecord.com was easy and useful, I only needed it for a short time. I wanted to cancel the service and the recurring monthly payment. I used the Chat function and my account was cancelled within a minute. Thank you for not making it difficult!

Great customer service when helping to cancel an account. I expected long wait times and pushback, but instead I got someone who listened, understood why I needed to cancel, and didn’t try to pressure me into keeping the service. They answered every question, clarified the timeline for refunds, and even offered to send a follow‑up email so I’d have everything in writing. It felt like talking to someone who genuinely wanted to help rather than just follow a script.

About a month ago I performed an inquiry on your site and was charged $31.00 for the inquiry. What I didn't realize was that this was a subscription, which I didn't need. I reached out, and Samantha helped me by cancelling my subscription, per my request, and setting up a refund for this month's fee.

Unauthorized charges, though customer service was quick to refund. Will not be using this service again. Purchased a single property report. Charged weeks later despite ensuring that I did not sign up for a monthly service.

I requested a deactivation of my account due to seldom using it anymore. At one time, it served a purpose but I am no longer using it. It was deactivated immediately. Should I need it in the future, I will reactivate. In the meantime, it’s too expensive to pay for something I’m not using.

I had an issue with charges on my card. I was able to reach someone quickly through the chat feature. I connected with Virginia. She understood my concerns, looked up the information, and offered a solution that solved the issue.

Rep was very helpful and professional. Knowledgeable and thoughtful - I appreciated the quick resolution to my problem. Please provide recognition for their good job. This review is making me continue to write words to make it longer, but what I said was more than enough. Please ensure the rep gets recognition