PropertyRecord.com Reviews

Very understanding and provided a refund within reason.

I had a great experience, customer service was quick and very helpful.

This service with a recurring monthly charge is not "clearly" identified when you pay for it. I only wanted the one time report when I ordered it. REbecca at Customer Service was able to cancel and refund my recurring billing quickly. Be aware.

I was expecting to receive a run-around with my request. I was pleasantly surprised when after just my initial statement, my request for cancellation was taken care of. I had apparently signed up for a service that I did not want. This was very painless & efficient. Thank you for your help!

I made an error when I used the service not realizing that I had to pay for a full month's service and the CS rep refunded me the cost. Thank you.

WHEN I TOLD THEM THEY WERE A FRAUD THE GIRL ON THE PHONE LAUGHED AT ME. THEY ARE A SCAM AND A FRAUD. The information is inaccurate, and can be accessed by anyone. They appear to be a resource, but are 100% a fraudulent scammer. I tried to access the account to close and it only allows you to put your email in and it will send you an email to access them... Well they don't email you. I checked my spam, and junk folder, nothing in any. When I called they immediately knew why I called and told me they closed the account. When I told them they were a scam the girl on the phone laughed at me.

Daniel checked my account and refunded the monies owed to me. I will double check my credit card, but he was efficient and helpful.

I used PropertyRecord.com 1 time for $9.95 and the information they gave was exactly what was needed for a flood plain record. I didn’t know it was a recurring cost. I noticed later that they had billed me multiple times. I spoke with live chat and 5 minutes later, they had refunded all but my first $9.95 for the time I used them. Great and legitimate company. Nice job! Thank you.

These guys are crooks. They have all sorts of hidden fees and nickel and dime you for ridiculous amounts! I WILL NEVER USE THEIR SERVICE AGAIN!

Excellent information, a very fast system, and outstanding service. Very satisfied with everything.

Customer support (Richard) was quite patient and fulfilled my request. Thank you Richard for such professional demeanor and respectful responses. It's 1AM but you still were up and able to respond.

Fast and helpful closure of my account which I wasn't using and didn't need any more. Thanks! Nicole was efficient and very helpful.

I had a question on open building permits and found I could get a list of permits. Unfortunately I somehow created a monthly report. Fortunately, customer support was able to close this so I had no further recurring costs. Took less than 2 minutes via CHAT.

Fast service when requested cancellation of my subscription.

Much appreciated the accuracy & quickness of the information.

Had an issue with a recurring charge and I was able to resolve fast via chat!

Very professional service and responsive to my needs and concerns.

My request was handled quickly and efficiently. I appreciated the efficiency and professionalism. Thank you again for your assistance.

Andy went above and beyond to help me fix an issue. He's AMAZING and deserves recognition for his ability to search the issue and handle the disputes very fast and efficiently. Thank you ANDY!

They took care of my situation immediately and was very happy with their service

Customer service was quick, concise to my query. The company served my needs and was quick to meet my request.

Sarah who I chatted with provided great customer service. She got right down to it and did the necessary things to correct the issue on hand.

I entered the PropertyRecord.com website by MISTAKE, Brain fart. I am 78 years old. When contacted they immediately corrected my situation. Refunded my charges and I am a HAPPY Camper. Appears to be a very professional team. Amanda fixed my problem quickly! Greatly appreciated the prompt solving of my concerns!

I was charged for something I canceled back in March. The last person I chatted with was finally helpful.

Very prompt live chat. I was able to cancel my subscription quickly without any hassle!

Sharon was able to help me close my account. She was polite and very professional.

Ronald was very helpful in resolving my concern. I received efficient and great service.

I didn’t notice that I was being charged $20 a month for a package I requested. Confusion on my part. I contacted customer service. He was very attentive and assisted me. Thank you again for helping and explaining what happened. Great service.

Very quick to respond and handle my request efficiently.

Rebecca, the customer support person that helped me was wonderful. Really appreciate her assistance.

Representative was very helpful and resolved my concerns.

Excellent customer service. This person understood my problem and took care of the problem right away. I highly recommend this company.

Maria was a great help. I truly appreciate her assistance.

Stephen was quick and kind in resolving my concern.

The assistant was very patient and kind, she help me to fix my account problem and I don’t have to worry about it no more, I really appreciate what they do to help the clients!

Good business. Thank you for the help with my account today.

Stephen was very helpful. He addressed my issue and fixed it with no problem.

Great, efficient and robust information. Helpful communication.

Excellent customer service (online-chat). Fast and effective.

Great and fast customer service regarding my account management. Thank you.

I was able to obtain the record I needed at a nominal cost. I was inadvertently signed up for an annual subscription which I did not need or want. I used the chat feature on the web site and got a refund and my account closed with no problem.

This company is fraudulent! I ordered one report for $1 and was signed up for a subscription at $36/mo and charged $35 for the report! I chatted online with Marie and finally she credited back my money and cancelled my subscription.

Agent took care of the issue. I am pleased with the result. Prompt service was given to my concerns.

Scott was courteous and fast at resolving my issue.

My representative was very professional. She resolved my issue quickly and efficiently.

I’m not sure how or when I was signed up for a subscription but Ronald was quick to assist me and get my issue resolved and refund issued.

I was charged multiple times without realizing it till today. I did live chat with customer service. It was very efficient and polite. They refunded me the extra charge.

Online chat resolved my issue immediately. Located my account in a timely manner and it was a very easy communication.

Customer Service was fast and friendly. No problems.

Representative was extremely efficient and solved my issue within seconds.

Had an issue with an unauthorized charge, Karen took care of it quickly and issued my refund.

Was helpful during my search for a house - especially to drill into tax records, land valuation, property assessment, etc.

Easy and useful and helpful when I no longer needed the service.

I used their services to check on the history of my house and received a complete report. I noticed a new charge on my credit card, called them, and it was handled quickly.

I chatted and the person refunded me. I was happy with the response.

I called with a question and wanted an issue resolved. Customer service was patient and gave me a remedy. Thank you.

Carol was very helpful and expedient in getting me set up for my refund and canceling my account. Thank you, Carol!

Quick and easy way to find what you need! I will use in the future if need anything!

Very efficient. Fast and straightforward. Did my business in 3 minutes.

Ryan was excellent and he completed my request in less than 60 seconds. This is what all customer service should look like. Thank you so much Ryan!

Satisfactory result from my call. Appreciated the help.

I looked up the info I needed a while back. I didn't realize I was paying additional $30 per month. Debra from your chat service was able to help me close the account. She did a great job. Thank you. Ragen

I was getting charged and didn’t realize it. The helpdesk person was fantastic and got me squared away!

I had an issue which was quickly resolved by Daniel over chat. Most of the time when I chat with other sites I deal with AI which can be very frustrating and and annoying. With Daniel it was flawless and resolved in a snap. Thank you Daniel for your help.

Excellent customer service. Very helpful in resolving my issue.

Highly efficient customer service to resolve my issues. Highly Appreciated

Very quick and to the point, the live chat option was great and very fast. Took care of all me needs.

Handled what I needed in a timely manner. Quick with response.

Live agent was excellent! He resolved all issues. Very pleased!

The chat was very easy to use and the person I dealt with, Amy, was efficient, professional and answered my concerns and issued the credit requested. It is a problem with the site as it signs one up for a $31 package not requested.

Excellent help today. Samantha was able to help me and solve my issue with ease and accuracy.

I'm a real estate agent. I was looking for property information for a listing. Didn't really get the info I was looking for, ended up going back to the GIS website. Thought, I was only going to be charged a buck from Propertyrecord.com. So even though I was charged a dollar and didn't find what I was needed. I figured, Oh well. Then found out I was charged 31 dollars and then 30 the next month. I wasn't happy about that. I contacted the chat function. They said they would refund my 61 dollar back in 3-5 day. I'm satisfied with that. That process was easy and fair. If this site can help me in the future, I won't be worried to use them.

I worked with Frank to cancel my subscription. It was easy and straightforward. Frank did a great job.

The information was very helpful. The person I talked with on the chat was very helpful also. I really appreciate the customer service.

The person that was very fast and helpful and I thank you.

Stephanie of the support team was quick to discern what my problem was and solved it within 90 seconds. Very professional and polite! Made it a great experience.

Swift resolution of the issue in a timely and professional manner!!!!

I was very happy with the prompt attention to my request.

I mistakenly ordered the wrong and it was corrected quickly.

Customer service was a huge help today and everything went flawlessly. Thanks.

Thanks, Nora, for your Help. If I need the services again, I will contact you.

I needed to cancel my account and the representative was very helpful with no problems.

Property record assists right away and very detailed. I had a problem with charges. And they immediately assisted and promised refund within days. Great customer service!!

Amy was easy to deal with and promptly help me without having to double check.

The person helped me put it the best customer service

At almost 11 pm tonight, I was delightfully surprised that the customer service chat was open, and I was promptly greeted, and my problem was solved. I want to say that I received exceptional service from the Property Record.

The agent took care of my issue right away. I am very happy with the outcome.

Ruth provided excellent service in helping resolve my issue. She was clear, responsive and helpful. That's a great customer service standard.

I was charged a second time, a month later, for property record I ordered. Not sure if I signed up for a subscription or not, but they responded very quickly with a refund when I requested it online through their chat messaging app.

Great Customer service. Handled my issue promptly.

I was looking for a play or survey of the land. Unfortunately it wasn’t included.

Thank you very much for helping me, your service is excellent. You resolved my problem in 5 minutes

Beware this company uses a deceptive bait and switch scam leading to a reoccurring fees. The first issue was I thought I was on a government site and was redirected. The second issue is that the company was withdrawing $30 monthly shortly after my initial purchase. I never received an e-mail or invoices of these charges and unfortunately, I did not catch the charges on my card until 17 months into the initial purchase. I called and they only refunded 4 recurring charges. I'm highly disappointed in their business tactic and believe it is fraudulent. No emails or mailed invoices of monthly charges - very sneaky and seems illegal. Plus there seems to be no recourse but this negative review.

Daniel helped with all my concerns today. Thank you for such a delightful professional employee.

Had a misunderstanding about payment, they quickly refunded my money and was very helpful.

The process was quick and easy and sufficient. Thank you.

I set up an account to look up a single property record after my mother passed away. The site stipulated that it would be a $1 charge, which became a $31 charge to receive the full report, which did not even include the one piece of information that I was looking for. I told myself lesson learned, I will just go downtown and have the records looked up. One month later, I was charged another $30. At no point was I told that this was going to be a recurring charge. I did a live chat with a service rep and was refunded my $30 charge and the account closed without issue.

I only needed to verify the date a building was built for ADA accommodations review. The site was very helpful.

Customer Support Representative Charles took care of the problem expeditiously and efficiently. Thank you for your great customer service, Charles!!

I was charged $36 when I thought I was being charged $1. I chatted with Scott, who explained situation, closed my account so there would be no further charges. He was very helpful, knowledgeable, and polite.

Very helpful, and I am satisfied. Thank you again.

I received the records promptly. It was easy to cancel as well.

I was very pleased with the contact I had today. The agent was quick to complete my requests with no hesitation. I will use your services again when the need come up.

Thank you for your help today. The Chat Access was very thorough and helped me to be able to complete my task.

Peter was very helpful to fix my account. Many thanks Peter.

Answered my question with a positive result. It was fast and pleasant.

I did not authorize another charge of $30 and the agent corrected the issue and refunded. I closed the account on the same day they charged me.

Although I did not intend to subscribe to your service, I was pleased at the prompt response and refund

Very helpful chat, resolved question very effectively!

I thought I was paying a one time fee at the time I pulled records but then I saw a charge a month later of $20. I did not know it was a monthly charge. Maybe it was my oversite but I had no idea.

Easy to navigate and fix my issues. Took less than minutes to resolve my issue.

I had an issue and was helped immediately and fairly.

I needed help with my account and it was resolved quickly.

I had accessed the site once however, didn’t realize that by creating an account there would be recurring monthly charges… Thankfully, I was notified by my credit card company today and I worked with Kevin, a customer service agent who was able to look at my account. Explain what was going on to me and then close the account and issue a refund. Immediate, prompt and excellent experience.

I was assisted in a timely manner for an erroneous (on my part) subscription. Charge was promptly reversed and subscription cancelled.

Great customer service! The agent was very helpful and made the process of closing my account quick and easy. Everything was handled professionally and efficiently. I really appreciate the assistance. Thank you!

I was very ably assisted by Frank during the online chat session. The service he provided was done very efficiently. I would recommend PropertyRecord to anyone looking for information on any property.

My experience was great customer satisfaction. It was quick and perfect.

My chat with Anthony wet well. I asked for a refund and it was given immediately. No questions.

The customer service rep was quick and delivered an enjoyable outcome. My refund was processed in a very timely manner.

Great service and outcome via chat. Agent assisted with closing and refund.

I had looked online about some property information, and I saw that I would be charged $1.00. However, when I looked at my online banking account later, it showed that I hade been charged $36. I immediately contacted the company and asked for an explanation. The agent who assisted me said that I had been charged for a full package instead of just getting an answer to my one question. The agent assured me that the money would be refunded to my account within 3-5 business days. I really appreciated the quick response and assistance.

Very helpful, easy to cancel the subscription and request a refund.

Stephanie fixed my problem and refunded me after we were able to discern which month she needed to refund.

Your support team helped me deactivate my account via chat. Easiest thing I've ever done. Thank you!

This is a very useful website. Customer support is extremely helpful.

It worked well for what I needed. I was able to search family records as well as make sure my rental was up to code before signing a lease.

Resolved my issue quickly and to my satisfaction. Thank you for not having an automated bot for the live chat.

The chat box and folks were very helpful and prompt. Thanks.

Great and speedy service! I had concerning billing and Pamela heard my concerns and quickly resolved my issues. Thank you!

Super quick, no extra questions. Did what I asked for in less than a minute. Wish it was that simple every time.

Ryan, my customer service agent, was definitely on it! He helped me with my request for a duplicate receipt. The whole entire thing took less than 5 minutes! Excellent customer service! Thank you Ryan!

First I want to say the rep (SANDRA) was patient and helped me with my issue. She was very professional and courteous. However, the business needs to fix its deceptive online process. I never confirmed I wanted to move forward and pay but each time I tried to cancel the screens kept pushing me forward to pay and I never once selected confirm or yes. I finally cancelled out and I was charges regardless. Immediately got call from my fraud dept at bank wanring me that you just signed up for a yearly charge. I told them no I didn't and was told to reach out to the site. You offer a great service but be upfront about everything and not try and hide things. The FIVE rating is for SANDRA or the rep not the business site.

Boss gave me zero info and a mission to cancel the account, I gave a name and they were able to close the account quickly.

I asked a question and in 2 minutes had the answer I was looking for.

Donna was very fast and efficient with helping me. I really appreciate fast customer service with no issues.

Really helpful and responded quickly. Help me resolve my problem.

Awesome service and quick response. Resolved my issue within minutes.

This is a very useful site. Provides great information and is not pricey. Ashley at customer service is wonderful. So easy to work with, and acts extremely fast.

This record had my name misspelled and did not give me exactly what I needed, but there was some helpful information on there. Canceling the subscription was a simple process, and I appreciate that.

Kevin stepped up to the plate and hit a homerun for me. He rapidly understood and facilitated the changes I requested.

Outstanding service with quick resolution. Well done.

Susan was amazing. I explained my situation and she rectified it immediately. I give her a perfect 10.

Quick and efficient. Quick and efficient. Quick and efficient.

Very happy with the customer service I have received from this site! Report was what I was looking for but the customer service is what really stood out to me. Very happy with my experience with this company!

I requested a property record which I received promptly with all the info that I needed. There was a subsequent billing issue. I initiated a chat to resolve this. It was very quickly resolved and a credit promptly issued. Excellent service both with the requested report and the customer service chat.

Very outstanding help. I needed to cancel my subscription and it was done expediently. I was unable to figure out how to do this so I used Live Chat and Mary helped me me immediately and cancelled my subscription.

Frank was great. He was fast and efficient. He is a great asset to your company. He was very easy to work with. I appreciate the care he gave to help me resolve my issue. He was very patient and kind.

The service that this company provides is invaluable and the customer service great! I was able to get all the information on my property that I needed and more, which enabled me to make better decisions on make a business deal.

When I requested one report, I was not clear at all that it was a monthly subscription service. So I was surprised when I received a charge. However, they did send both an email and a text (after the monthly subscription was charged) indicating that the subscription was on going. It was easy to cancel through the chat - but they did get month of charge for a service that I did not want. The report that I wanted was a very thorough report.