PropertyRecord.com Reviews

Frank was very quick to help me today. It was smooth and flawless. Great service and when I need it again, I'll be back! I got what I needed and it was spot on. I got the info laid out in a good fashion and it was very helpful.

I needed information for just one property in particular and I received it but I was lead to believe it would only be a dollar but it ended up being 31 dollars for 30 days, to be automatically withdrawn for 2 years. I did not need the service for anything else so I cancelled my subscription and it was taken care of in a most efficient way,

Solved my issue very quickly and was very helpful. Answered my questions fully and left no room for uncertainty. I would recommend this site to anyone looking for information on their property and with great customer service help.

Awesome job of taking care of my needs. Very professional and courteous. Very Professional. Would recommend this service to everyone. I'm very happy. And may even consider adding my service in the future.

Debra in the chat was most pleasant and helpful. She efficiently resolved my issue. I was receiving charges each month when I had only intended it for a one-time use. She was understanding and corrected the issue.

I was unknowingly overcharged and was promptly refunded. It is very unclear what all the charges are for and I would suggest you make it clearer and more transparent for future customers. I appreciate the prompt and professional solution to my problem.

Ronald in your customer service dept corrected an error I made this morning in a very timely manner. I placed a request for property info that I didn't need. The charge started at $1.00 then went to $7.00 and the total ended up at $31.00. I never opened the info sent as I didn't need it after all. It was my mistake to work hastily, and I thought I caught the error in sending before it actually went through, but I see I didn't get it in time. Ronald corrected it for me.

Scott was very helpful and answered all my questions and cancelled my account quickly. I appreciate that. I only needed to look up one property that belonged to my ancestors. Thank you so very much for providing this very much needed service. I will use again if I need to.

I used this service to get some information I needed. It worked fine. I did inadvertently get set up for a monthly subscription that I did not want. When I contacted them, they immediately refunded the excess charges.

Ashley was accurate and swift in handling my issue. I literally could not have asked for a bigger blessing at this time. She was so friendly and quick in her service, she obviously has been with the company for a while and should be compensated generously for her knowledge and abilities!

Customer service agent was very helpful and efficient. I only had one request, to cancel the service since we don't use it, and it's was so simple to do that, and I was refunded the last charge since we've never used it

Very simple and easy to use. Do keep in mind that there's a subscription fee attached to it so you will need to unsubscribe if you do not want to pay monthly. Otherwise, there's a lot of information you can find about your property in here. And the customer support is really helpful.

I was able to obtain the information researched without complications. Data searched was sufficient for my needs. I kept the services for several months and was able to cancel automatic billing without issue.

Property Record did a good job as a third party vendor pulling together the record information required for a property review. The service, once you sign up, is a recurring charge, so be mindful that you will have to cancel the subscription when you have completed your usage of the service. When complete, log into your account and chat with a representative who will be able to cancel your subscription easily and provide you with a reference number of the closure. Other than the minor hassle of closing the account, I found the service to be useful for generating the property report quickly and thoroughly.

Content with the initial report I received. Disappointed that the $1 is paid for report turned into a $30/mo subscription I didn't ask for or know I had. No receipt, no way to look up on my account what my apparent subscription is.

I spoke to Scott this evening and he quickly resolved my issue. I was so pleased with how quick his response was.....and he was very pleasant and professional! I was worried about my issue and he quickly took care of it.

This website is very misleading. It advertises that you can get a report for $1, but then it starts charging you all of these other fees to get the report. I wanted a legal description of the property. The report I received did not have this information in it. I was able to contact Customer Support and they closed my account. From other reviews I have read, I will monitor my credit card closely to make sure no other charges appear.

I noticed a recurring fee on my credit card statement. I logged into my account and initiatied a chat with Customer Support. Ruth, Customer Support, assisted in closing my account (ending my subscription). She was very professional and handled my request efficiently. Terry

Susan was helpful & prompt in attending to my matter. I only waited approx 15 seconds for the CHAT to start, and after verifying my info - she responded to my question to cancel my account due to non-use. I had a very positive experience with the outcome expected. Thanks for her help!

I was being charged $20/mo for this service but wasn't using it and to be honest I didn't remember ever agreeing to being charged monthly. I am sure it was some fine print. Regardless, I was able to get a refund for this today and was very surprised that they responded so kindly and quickly to not only cancel the account but also refund me. It was great customer service, a lost art, and I am grateful.

I'm pleased with the customer service I received. After I explained that I had unintentionally remained subscribed and was unaware of the recurring charges, the company responded promptly and issued a full refund. I really appreciate their understanding, professionalism, and willingness to make things right. It's refreshing to see a company that values its customers and stands behind good service. Thank you.

Thank you to Samantha, she handle my inquiry and took care of my request in an easy and timely fashion, with no problems. Even the response time of my initial request was impressive. I explained what I was looking for and she couldn't have been more helpful.

I explained my situation and need to cancel further service and future billing, and Daniel promptly resolved my request. Such prompt service was a surprise in this day of "customer service". So, hats off to Daniel!

I needed to cancel my account - was not aware I would be charged monthly for this service. I only sign up to find out info on my property. It was very easy to cancel - I have been charged twice for my report.

Online customer support did an amazing job. They understood my question. Provided feedback as to the why. And helped me resolve is it without hassle...

I did not sign up for charges every month, however once my debit card was charged, I immediately cancelled my subscription. There's nothing more to say. Thank you. I was able to obtain the information I needed. It is not clear how to cancel a subscription.

I was unaware that this would be a continued charge of $30.00 per month. I contacted through chat line on the 4th of July not expecting a response and Anthony responded, gave me the information I needed and I was able to cancel my account. Great customer service. This website came in very handy for me when it was hard to find information out on some California properties I needed. I may use in the future.

William - Customer support was very helpful and helped me close my account. I checked my bank account and found that $30 was charged. I requested a refund and to close my account which he did.

I was confused and I wanted to just look up my property to see if the Ag Use was still there. I used my credit card expecting $1.00 charge. I was billed $31.00. I got on the chat and they immediately refunded my money. Very fast and courteous service.

I had tried to cancel our account online using your form and also tried your phone # 1-800-374-9490 (which was constantly busy). A quick chat with Ronald accomplished our goal to cancel very quickly. Ronald was very professional.

Ryan was most helpful in answering my question regarding a refund I had requested. He was very quick in assisting me. I will be on the lookout for my refund, which he stated I should get in 4-5 days.

Great service. Provided me with critically important information that I could not find anywhere else. And the service was efficient. When I was looking up an individual online, I couldn't find any current information on him, so I tried Property Records and it provided me with all the information that seeking and it was all current and not something outdated from years ago. I highly recommend this service, and I know it will prove useful to everyone who needs critical information that is up-to-date and accurate.

I reached out as I was not aware that I was being charged monthly, Amy responded right away and was able to not only cancel the recurring charge but gave me a partial refund for the charges. She was amazing and glad that this matter was resolved timely with no hassles.

Associate was very helpful and answered all my questions. Easy and smooth process overall. My concern was answered and resolved very easily. Thank you again for a great customer service support associate.

While I didn't realize at first this was not the government agency I was trying to reach, the information I was looking for was easily and quickly received. I encountered a problem and after contacting the company it was quickly resolved.

Jerry explained to me clearly. I am glad you provided support after 5 PM, good to know that you do provide the Chat after working hours. I am just surprised that I was charged $31 instead of the $1 that I was expecting.

Ryan was very helpful in assisting me today, he was able to explain why I was receiving charges and reimburse me for one of those charges. I was wondering why I was being charged for what I thought was random charges. Ryan explained that an account was open. He closed it out for me and now I am relieved. Thank you so much Ryan.

I reached out on the live chat as I had a charge pending on my checking account. Kevin quickly issued a refund as I had cancelled the service. It was quick and easy. I very much appreciate Kevin's help!

I was trying to retrieve a copy of my deed. The cost was $1. When I looked at my credit card bill, I was charged $31. In the end I realized that this is not my actual deed at all. I came back to propertyrecord.com to ask for a credit for the $30. I was told I will be credited and it may take a few days. Final results to be seen.

Very professional company that showed a lot of history on property I was interested in. Only issue was they charged me again a month later. I reached out to customer support and they refunded my money and closed my account as requested.

I didn't know what I was being charged for, and although I still don't know why I was charged twice, the customer service agent responded in a timely manner. I didn't sign up for a subscription, yet I was charged twice for a document I needed once.

The site is well organized and easy to navigate. My only complaint is that there was a charge of $31 that I wasn't expecting, in addition to the $7.00 for the PDF report. I contacted PropertyRecord.com and my issue was addressed and resolved promptly.

Helpful and timely. Thank you. Information helped. I was able to use the information I found on your site to help with forms I was filling out with an agency that was helping us with our house taxes. I appreciate your help.

Support was helpful and speedy! I only needed one document for course purposes and this did the trick. Once I obtained what I needed it help verify that my suspicion about who lived there was correct

The chat is good, I gave them 3 stars. But the whole system I gave zero stars. It is confusing and you really do not know what you are paying for and how much the search is. I was looking for not just housing information but judgements etc could not figure this system out. I paid the 31.00 on 6/24/2026, but it is so confusing, lacking instructions and guides that I just gave up and closed the account. It was not worth the time and confusion

Great service. Was able to use this to track a few information on our property. Got me what I needed, and the support was very helpful. If I had an issue or question, I can reach out to them, and they were able to take care of my needs. The report was thorough and well laid out for someone like me to understand.

I noticed that my account had been charged multiple times without my authorization. I contacted customer support through the online chat, and the representative quickly confirmed the issue, processed my refund request, and removed my payment card to prevent any future unauthorized charges. The entire process was fast, easy, and handled professionally. I appreciate the prompt assistance and excellent customer service.

Agent was very helpful in resolving my question. Really appreciate her help. I used your site to do some research after my brother-in-law passed to help out my wife's sister, but his property holdings were extensive and it would have taken too much time and expense.

**PropertyRecord.com handled my refund quickly and without any hassle. Their customer service was responsive, helpful, and made the entire process smooth from start to finish. It’s rare to find a company that resolves issues this efficiently. I’m genuinely impressed and appreciate the great service.**

I was surprised that I had signed up for a subscription. I needed a document to show ownership of my property. Thought it was a one time purchase. I'm sure there's something in there about a subscription but it was not evident to me. The online chat person was very helpful.

Site said search single would be charged $1. Credit card was charged $31. Contacted customer service and Nancy promptly refunded and closed account as requested. Great customer service but deceiving site, I think. Need notify what actual charge amount is before charging customer card.

Very helpful, quick, and polite for my Customer Service request. The website gave me all the information I needed, I was still being charged a monthly fee and request requested that they cancel it and refund via the chats and the Customer Service assisted my needs

I contacted Propertyrecord.com to close my account. I e-chatted with Ashley and asked for her assistance in closing my account. Ashley was very kind, and my account was closed in less than five minutes. Thank you, Ashley!

When I initially went into this site, I was under the impression that I would only be charged $1.00 for the report. Then, I found out that I was charged $31.00. I immediately got on the chat, explained my situation (this was only a one time thing) and was given a full refund. I am very satisfied with this experience. Thank you.

I cannot remember why I needed the services of Propertyrecord.com, but I must have needed it. That was seven months ago. Through my own negligence of reviewing my VISA statements, I had been getting monthly or bimonthly VISA charges from them for this past seven months. I discovered this today, so I chatted with this company online about this. Within minutes, they reimbursed me the total amount of charges for the past seven months. It is very refreshing that this company operates with honesty and integrity.

We received quick support ending our account. We had received the information we needed and no longer need an account. WE assume that this will end the ongoing charges, and given that, we are satisfied with the support.

I ordered a property report. I paid the amount required for the report. Then I found out that PropertyRecord.com had charged me and additional fee of $31, which I did not authorize. I quickly contacted them and my issue was resolved quickly and without any hassles. The person in the instant chat managed my concerns professionally. Thank you.

Very resourceful, I couldn't remember when I created this account, they were able to locate my account in a timely manner and assisted with my request.

Very helpful and quick assistance. I needed to close my account and the person who chatted with me was quick and efficient. I only needed a one time report and needed to close my account. Closing the account was easy once I was finished.

I was worried that I had made a big mistake by putting my credit card number on the site. I thought I was just getting a basic report for $1.00, but was charged $30.00. I was able to get a refund very easily with no hoops to jump. The chatbox worked very well.

Went to the site and may have entered an address. Did not authorize any charge/transaction. Saw a $20 charge this morning. Reached out on the website through the chat function to request a refund and close the account. Cannot remember the person's name that helped me but they were very quick and effective. They confirmed a refund and closed account within just about a minute and gave me a confirmation number. Very great service for my issue.

Company not transparent about recurring charges despite multiple interactions with chat and telephone customer service. Never received the correct address property information requested. Had to cut my losses for charges made, cancelled my account.

The website was misguiding in stating it was only $1. I was charged $30. I disputed that with the bank and it never cleared off. Then I received another charge of $30 so I opened a chat with this company and they cleared it all up quickly and efficiently. I am giving 4 stars based on the efficiency of handling my dispute.

Beware this company uses a deceptive bait and switch scam leading to a reoccurring fees. This company was withdrawing $20 bi monthly shortly after my initial purchase. I never received an e-mail or invoices of these charges and unfortunately, I did not catch the charges on my card until 8 months into the initial purchase. I called and they did refund all the reoccurring charges, but I'm highly disappointed in their business tactic.

PropertyRecords.com has been accurate and provided all of the information I needed. When I needed assistance with changes to my account, their customer service responded quickly and followed through exactly as promised. Highly recommended.

While the report was good I did not like not being able to see my account information in order to cancel or know which credit card you were using. The page had basically no functionality other than being able to search records. No ability to view all my account information.

I utilized the service in April and received the information I was looking for. Mistakenly subscribed to a report package and reached out to customer service to cancel. Sharon handled my request within 3 minutes. Very satisfied both with the service and also customer assistance!

Initially, I thought this company was good for obtaining a detailed property record. The charge was for $1, perfect. I placed the order on 10/23/2025. I did not think anything more of this company until I logged into my bank account and saw PropertyRecord.com was charging me a bi-monthly fee! How? I looked back to look for an agreement or email that I agreed to a monthly subscription. No such thing existed.

Daniel was so helpful! He quickly and kindly helped me resolve a payment issue. Not sure how it happened but I accidentally signed up for a monthly package and was being charged when I meant to just purchase one report. He refunded me all the accidental charges. Very satisfied with the customer service!

The site helped me with my needs, but had to reach out twice to close my account. The live chat feature is very helpful if any issues like that should come up. Other than that I'm happy with the service.

Apparently I did not read the fine print and didn't realize that I could get this information free of charge. I feel that I was ripped off and will make sure that no one else falls into the same situation as I did. I appreciate Sharon's help in cancelling all future charges.

I registered in PropertyRecords.com by mistake, I paid the first time thinking just one time charge, I realized this charge will be monthly, I chatted and customer service make the corrections so quickly and refunded me.

This company shares their service as a one time option, but sets you up in a subscription that you cannot unsubscribe from. I didn't realize I was being charged every two weeks for a one time access I made. I saw it when looking at my bank statement. I wish there was a way to sue them for this. I will chalk it up to a bad experience for now.

Wonderful service and fast service! Had a recurring charge and needed to have cancelled and refunded. No issues with the service, and the chat feature was very nice for being so busy and not having to be on the phone to handle.

Helpful to have a site that provided the information that I was looking for to file my taxes. I appreciated that I didn’t have to scramble looking for what I needed to work on my taxes and I had very limited time.

I purchased a pdf report of my property for $7.00. I received an email and a text confirmation for just the $7.00. However, two charges processed through my bank - one for $7.00 and one for $31.00. I used the live chat and Sarah explained that the $31.00 was for an online access version. When I told her I never intended nor authorized that, she closed my account and issued a refund for $31.00. Sarah was quite helpful but this should never have happened.

Stephanie was very helpful in cancelling my "subscription" today. I think this company still owes me money however, and it's ridiculous that I pay and use the site for one search and you keep charging me every month.

Customer service is amazing! Qebsite is easy to use, fast and accurate information. I was able to find everything I was looking for. Customer service was fast, very efficient, and friendly. I didn't have to wait for someone to respond, they were available immediately and took care of my request right away.

Very easy to find your location and the information was extremely detailed, more so than what I received from the local tax office!! Very pleased with my experience. Be sure to remember to cancel your account before extra charges are added. The cost is fair, but not necessary for my personal situation.

Thank you for all your help today in cancelling my subscription. You were very helpful and quick to respond. I no longer need your services but if I do in the future, I will definitely use your services again.

My problem was resolved very quickly. I asked for a refund for charges and received them. Thank you for your help.

Stephanie was very helpful and professional in helping me with my account. I wanted to cancel y account and the rep was very helpful in doing so. I am grateful to have talk to her on the live chat and my response was great and taken care of.

The amount of data you get from this site is amazing. But I noticed I was being charged every two weeks. So I cancelled my account and requested a refund of the overcharges. The customer service was very swift and helpful.

I spoke to two of your folks. Both were responsive and I was actually cancelled on the first call. Both polite and good communicators. I was not sure what I had initiated originally so there may be weakness there. More detailed review is better.

The site was unclear when I signed up for the one or two record search. I was expecting the 1 dollar charge not the 20 dollars per month charge. The agent very quickly started a refund of the other 40 dollars charged.

I intended on using the service just once but was charged for a subscription. I noted this and engaged with the PropertyRecord.com chat system. The operator canceled my account and returned the funds. I appreciate the response.

Timothy of Customer Support handled my billing issue immediately and resolved it to my complete satisfaction. He was patient, solicitous, thorough and efficient. He answered my questions in detail. I am extremely grateful and appreciate the help he provided. Customer Support is a very demanding job, and I reached Timothy at the end of a workday. His people skills are excellent. He made my interaction with the company a very pleasant one. Thank you.

Requested a $1 property report. Read through the terms of service. Paid for the report with my credit card. A few days later my credit card was charged $31. I called the company and explained that they mischarged me. The "customer service" agent said that I signed up for a monthly installment plan. I reiterated that I did not. She claimed that there is no $1 property report on their website, that every transaction comes with an installment option, which explained in the Terms of Service on the website. I read to her what was in the terms of service, which clearly do not indicate what she said.

I used the services to check a few properties. It helped tremendously. I now no longer need the services and Alexander was quick and efficient and was able to help me close my account. A+ to him! The survey wants me to leave more info but I really don't have anything.

I use Property Record to review the history of a property I bought several years ago. I did find information that was useful. I also used it to review two properties that I was interested in. The information also was useful for that purpose.

I wanted to share my positive experience with their customer service team, as they consistently demonstrated both courtesy and friendliness throughout our interactions. They handled my request quickly and efficiently, ensuring everything was resolved smoothly without any complications. Their professionalism and attention to detail truly stood out, making it easy for me to recommend them to others who value excellent customer support.

I worked with two CS reps. Ruth was excellent at handling my questions and getting me a partial refund. She was polite and took the time to look for solutions. I appreciate that. I was trying to type in a review for her when my anti-malware software kicked in and blocked the review page. When I couldn't get back in, I contacted support again, and David was very helpful in getting me back into the review system. All in all, this was a good customer support experience.

Daniel that assisted me at property records over chat was wonderful. He handled my issue quickly and promptly. The issue with the site is that you’re not made fully aware that this is a recurring charge. Regards would be rated a ‘2’. I needed to use and access it for a one time use - that day and time, and for nothing else. I saw a charge and thought they were delayed in billing me so I thought nothing of it. Then I got an email that my account was ‘active’ and it raised the flag.

PropertyRecord.com delivered the report quickly and accurately, I do appreciate the professionalism within which you operate. The report had all the information i required including the history of the property and previous owners. Bill

It was very simple to cancel my account which was wonderful - I won’t hesitate to use your service again in the future if needed. - although just now you are not accepting my review - this is not good.

Great customer service, fast, reasonable resolution. Understood my problem and resolved without argument. Worked quickly and was friendly.

The representative was exceptionally helpful and resolved my issues efficiently. They listened attentively to my concerns and provided a clear, effective solution. I am incredibly impressed by their professionalism and the outstanding level of customer service I received.

I used PropertyRecord.com while researching a past land ownership and received the information I needed. I was assisted greatly with live chat to confirm upcoming charges will be not charged after closing of account. Thank you Mary!

George helped me with my account quickly and accurately. Thanks George. He was quick and comprehensive and quick. He asked for my name and typed it in and did what was required.

Peter was very helpful knowledgeable and understanding of what my needs were. A1+ customer service! The account was created mistakenly and I was charged several times. Peter listened to my situation and helped me accordingly.

It is a very useful tool, lots of information and resources to look over. Overall it was a nice experience, the billing was a little confusing for me, but the customer service was great and very prompt, they were happy to help and fix my issues.

Carol from customer Support was very helpful and resolved and issue very quickly. The whole interaction could not have been more than five minutes. She quickly corrected an issue and explained the resolution in an understandable way.

Miss ** was able to help get my account closed and the payments stopped. I did not know it would be this easy and she was outstanding in helping me out. I did not need the account other than a one-time query and just hadn't bothered to close. Thank you very much and hope that everyone has a great day.

Best Customer Service Experience. Scott handled my request very quickly and thoroughly. He was professional, efficient, and made the entire process very easy. I really appreciate how promptly he took care of everything and provided clear support from start to finish. This was one of the best customer service experiences I have had, and I am very satisfied with the service I received.

Very good information and great customer service! My assistant Sarah was quick to close my account when it was no longer needed. 10/10 would recommend choosing this site to work with.

Simple and easy, which is rare these day. I wanted to obtain a report on my parents' home as it is in litigation but didn't intend to purchase a subscription. Thus I was able to pay for the report and closed my account - was assured I would not be charged on a monthly basis.

Perfect 10+. Only took a minute, courteous service and task completed. Since I no longer had a need for the service Russel helped me terminate the subscription via the chat tool. Would use again when the need arises.

I wasn’t aware I signed up for reoccurring payments which I could not afford. Ronald took care of my issue very quickly and solved my problem but canceling my account and making sure I was not charged again.

I checked my "Aura" personal identity report and found that I am listed as the owner of property, in Red Hook, NY. I am not. While trying to get more information, I stumbled across this site...Thinking it was a state website...And I agreed to the $1 charge...Which somehow became $31. The chat representative credited me immediately...So although I'm back where I started from...At least I'm not out $31.

I was helped in a timely manner and resolved my concern. I only need this service for one property and was able to cancel after I realized it was monthly. I just needed to look at one thing and I am on a fixed income.

When I signed up for this service I didn't realize I was signing up for a subscription. Please be clear in the future to tell your clients this service is a subscription and they'll be billed monthly. I caught this last payment and was able to cancel and get my latest refund which was indeed easy and fast. Thanks for that.

I spoke with Peter and he was very helpful. He took the time to listen to my problem, and he would ask me to please wait while he researched the issue. He then stayed in touch with me during the process to let me know that he was investigating it. Once he found my account, he was able to quickly remedy my problem. Helpful and professional. Thank you for all your help. I really appreciate it.

The chat agent was prompt with no waiting needed and the issue was resolved quickly. Once the refund has been credited, the issue will be resolved. Agent's name was Sarah - Customer Support. I was not pleased with the recurring charge, as I was not made aware there would be any. I was happy with the chat to resolve the issue.

Copilot said: I received excellent support with closing an account for a personal matter. The response was quick, professional, and my issue was resolved efficiently the first time. I especially appreciated that I did not have to follow up multiple times or repeat my request, which has often been my experience with customer service in other situations. The process was smooth, clear, and handled with great customer care. Thank you for the outstanding support and responsiveness.

Amy with Customer Service was a great help. She was efficient and quick at completing what I needed done on my account. This is a "User Friendly" website. Thanks for hiring competent personnel that knew what to do and do it efficiently!!

Maria was great! She was patiently in checking every log on I might have used. And in getting back to me if that one didn't work. Everything was done electronically, of course, and the site was fast and easy to use.

I had signed up while helping my father research property records and honestly didn’t realize I had enrolled in a recurring subscription. When I contacted customer service, they were easy to reach, quickly helped me figure out what happened, canceled the subscription immediately, and refunded $390 in charges without making the process difficult. I really appreciated that they treated the situation fairly and professionally. Thank you to the team for resolving this so quickly and making it right.

I used Property Record to look up something for tax purposes and didn’t realize it was a reoccurring charge on my credit card and used the chat to cancel and it was taken care of right away and they also credited me back the extra $20 charge. It was so nice that it was fast and easy

The agent understood my issue and resolved it quickly. I was easily able to do a chat live with them and that was the best experience I have ever had and great communication. I have nothing but good things to say about service.

Fast service. Problem was fixed immediately. Very pleased with interaction with customer service rep. I would use this service again if needed.

I had an unauthorized recurring charge to my credit card (I obviously was very negligent, since my bills are now on-line) & when I noticed this, I was very concerned that I wouldn't get a refund. Thomas in customer service has scheduled a refund for all those charges. It's wonderful to know that this day & age, that honest people & companies still exist!! Thanks so Very Much!!!

Mary was very helpful and got my problem. Solved within three or four minutes. I had issue with charge I was not expecting and she explained it to me clearly and helped me avoid future unwanted charges

When I realized I was paying a monthly subscription, I immediately went to the website and click on the "Chat now" button. I worked with Amy and she was able to cancel my subscription and refunded me for the month. It was an easy process and she was very helpful.

I was mistakenly charged a fee, but after I contacted customer service, Kimberly, she reviewed the issue and refunded it professionally and resolved it without hassle. Their willingness to correct the error gave me confidence in their customer service. Overall, a positive experience despite the initial billing issue. Thank you.

I complained about being charged $40 ($20 per month for two months) without my authorization and I requested that my account should be closed and a refund for $40. The customer service representative yield to my request and told me that my account will be closed and I'll get my refund within 3-5 business days. This is a very good customer service. I am waiting for my refund.

Excellent customer service from Maria! I signed up for a record search but was being charged on a monthly basis (likely due to my error). Maria quickly fixed the issue--so appreciate the help and professional response.

Property Records provided me with some information that I was looking for when I was reviewing some properties I was interested in, and helped me make a better decision. There were 3 properties that I was interested in and I was able to see the history of each property to help me make a better choice on taxes.

Very nice staff. They assisted me quickly and efficiently with my needs. I have no complaints about the service they provided. The information they provided was correct and very detailed. If you need to use the services of PropertyRecords.com, I highly recommend this company and their services.

My prior experience with the service itself was not good. However, Thomas - the agent on the chat - was very efficient and resolved my issue very quickly - excellent agent - who I would definitely recommend. I would suggest full disclosure be provided when users sign up for a monthly subscription. I thought I was just paying $1 for a specific record - instead, somehow I signed up for a $9.95 monthly subscription? This had happened before, so I called and got a refund. Months later, I looked up another property - and unknowingly, I triggered a new subscription since you still have my credit card on file.

Ryan was very helpful and courteous. He took care of the issue with my subscription and we came to an agreeable refund amount and willingly canceled this service. I am happy with the outcome of our conversation.

Jerry was quick and very helpful in closing my account. I needed nothing more. I don't know how long this needs to be. Jerry was fast; the website was easy enough to navigate. The record I needed was detailed, and I appreciate it.

My billing concerns were properly addressed. I’m VERY distressed about your website! You’re reporting INCORRECT INFORMATION and claiming it’s from Public Records which is impossible! You claim numerous people live at my address! I purchased my home NEW CONSTRUCTION in 2005, ONLY MY HUSBAND & I have lived there.

I ordered a copy of a property for court, and was still being charged $20/month. I was so upset and thought I would have to dispute and deal with getting a refund. It took less than a minute and it was done. Thank you.

Efficient responses and fast service. Was able to help me very quickly and help me with a refund as I have been accidentally still subscribed for way longer then supposed to be. The live chat was helpful as it was late in the evening when I noticed and was able to take care of it in the the moment

Timothy was incredibly helpful and kind. Thank you for taking care of this issue for me. I really appreciate the attentiveness and patience it took to deal with this issue. Timothy resolved 100% of my issue. Thank you so much.

Needed a quick look up on an address regarding a fraudulent charge. Got the information and quick and easy for a low cost. Also, when contacting customer support, they refunded the money that I never approved for instantly!

Easy access to property information. I had no trouble locating the information that I needed. I was able to read the records immediately. No major lag or trying sell you additional services. Great customer service. I would highly recommend Propertyrecord.com.

Thanks for refunding my $40.00. I do not know how I got an account. I originally only wanted to look up a house, but I realized it was not what I needed. It stated I would be charged $1.00. Your chatbot got me a refund. Please make sure my account is closed. Thanks, Christopher

When you receive a record you are automatically signed up for a $9.95/month subscription. What a scam by this company.

Fast and easy resolution to my request for closing my account. All I had to do was send a quick message to the chat and it was taken care of immediately. Excellent customer service. There is nothing additional that I can write

Frank with customer support was extremely helpful. I feel like it's so rare today to receive great customer support and feel heard as a customer. He went above and beyond and restored my trust in your company.

PropertyRecord.com was super easy to use. The process was very simple and I received all of the information I was looking for. If you need to find out information about a person of interest, this was a very helpful website to use.

Helen resolved my issue in a timely and efficient manner. She was professional and friendly. I was unaware that I had an account and Helen was able to locate and close the account per my request. I would say that she is a very efficient and experienced customer service professional.

Susan at Customer Service CHAT handled my request quickly and efficiently. I appreciate it very much. It is very helpful to be able to contact through CHAT and have my questions answered so fast, not to have to jump through hoops of being passed from operator to operator.

Russell in customer support was extremely helpful and answered all my questions. He was knowledgeable and patient with me. I was very upset about the charges and he was able to alleviate many of my concerns. He is truly an asset to your organization.

Very confusing, thought I was getting a property review for $1 which became 7 then got charged $30. The chat person was very helpful and resolved immediately. It was extremely difficult to get an email to Propertyrecord.com.

Scott help me to solve my problem. I got charged without asking records and he help me to close the account to avoid future payments. This chat system is very useful on this types of situations. Thanks.

Peter was amazing and understanding throughout the entire conversation; I can’t thank him enough. I never realized I had signed up for a subscription, thinking it was a one-time payment. He helped me understand exactly what I purchased.

This site and customer service is amazing! I needed to cancel due to not needing the service anymore and in less than 30 seconds the customer service rep had it done with no pressure to stay subscribed or questions asked! The easiest site to use for looking up properties in detail. Very worth the $ -- very inexpensive compared to other sites I have tried. Thank you!

The site worked as promised and I got the information I needed. The upcharges were a bit annoying but overall no issues. I would likely do it again if I needed the same type of info. Customer support chat was responsive and efficient.

Raymond was a big help in getting me my property report, there was a glitch in the system, I couldn't sign in to my account because I wasn't receiving the link from you guy in my email acct. Ray saved the day when he figured out a work around so mission accomplished. Very polite, helpful and quick. Kudos!

Chat was a real person. Very helpful. Fast and straightforward. Website was easy to read and found property information fast. I didn’t know This was like a membership so I wasn’t happy about seeing a recurring payment on my bank account.

I had an issue with some recurring charges on my credit card. Once I asked for an adjustment, I was told that a credit has been issued. I will check in a few days with my credit card company. I did keep evidence of my live chat in case there is a problem.

One of the things that stands out most is their responsiveness. Whenever a request is made, they acknowledge it promptly and follow through with clear, useful information. They do not leave questions unanswered or provide vague responses.

I didn’t sign up for the subscription and thought I would only be charged a dollar. By the end of it I had three charges for 7.00, 1.00, and 30 dollars. A bunch of frivolous charges that I didn’t need.

Nancy, a customer service representative, assisted me in managing my account because I was confused about the situation. $30 was taken from my account and I was not sure what was going on and why but she explained it and took care of canceling the account and helped me get a refund for the money I had spent.

Assistance was easily accessible and very prompt. It didn’t take very long to process my request. Very friendly and professional. That is difficult to find these days. I really appreciated it.

I had no idea I was being charged monthly and the website does not list any contact information for PropertyRecord.com. It took a while to finally find a chat option that I was able to cancel. Not to mention the information isn’t very accurate.

I interacted with an agent via live chat who was able to help cancel a subscription I did not realize I had enrolled to access. They were also able to address concerns and answer questions regarding the charges. I did not realize when I agreed to access to the system there was a biweekly fee to access. I thought I paid for a one time access to a specific record. Although the recurrent charges were a frustration and were not evident when I gained access the agent was able to help me easily cancel. Overall the records I accessed were not helpful for what I needed causing it to be especially disappointing. There were recurrent charges rather than a one time fee. I would give the chat agent 5 stars but am giving lower stars overall since the records were not helpful.

I used the CHAT feature to cancel my account. George was very fast & efficient. He was able to look up my account quickly and cancel it quickly. I am very pleased with the short amount of time this took.

I found the information I was looking for on this site. The information was accurate and easily accessible. I had no complaints about the information. I will caution people to know that it's a subscription.

Site was helpful and very informative. Report helped in gaining insight and accurate valuation and history or asset. Would recommend to other persons. Customer service was good as well with live chat assistance.

Maria was such a wonderful service Rep. She answered all my questions in a quick fashion. She deserves a raise. She was quick, responsive, Attentive and professional. She resolved my issues in less than three minutes! What a relief!

My issue was resolved fast and with professionalism. My issue was easy and resolved quickly. Service was good. I chose not to recommend service as I didn't originally know I was getting charged $20 and property is free to search. It was my mistake to purchase but the original fee was nominal and then I ended up with a $20 charge

Great customer service! Helped me close my account quickly! The reports were fine. Just had no use for a monthly subscription. Just wanted to check one house. Very thorough report though. The information was very good and helped me make a decision on the property.

I logged in to my account to discontinue service but did not see any options to do so on my dashboard. I live chatted with Paul, and within two minutes, he was able to discontinue my service, and I got an email confirmation. Thank you!

I believe that I was misguided about the website. I assumed that I was on a legit state website but I was not. I did, nonetheless, receive the information that I requested and I assumed that that was it but then I noticed a new charge for no reason. I never accessed them again. Rachel assisted me in terminating my "subscription".

The rep was very helpful and took care of my issue quickly. It was a very easy process. Would have been better if I could have just gone to my account and cancelled it, but that is not the rep's fault. Thanks.

This service is great! Fast, helpful, and very professional. I’m extremely satisfied and will definitely use them again. Is so helpful. I had an excellent experience with this service. Everything was handled quickly and professionally, and I felt supported throughout the entire process.

Simple and easy to cancel subscription. 5 stars for that. Randomly saw I was being billed when looking at my bank statement. I don't know how long I was paying for a subscription, but I'm glad I caught it and was able to cancel easily.

Had some difficulty navigating the website. So obtained documents at the Alcona County Register of Deeds in Harrisville. Acct was charged for $38, but credited after a discussion with customer service. Online customer service chat was very helpful and quick to credit my account. Thank you!

I was being charged $20 per month without knowing it. I called Samantha at customer service, and she helped me out and even gave me a credit on my account. That’s great customer service. Thanks, Samantha!!

I contacted support at Propertyrecord.com. Somehow, there was a recurring subscription setup that I had not authorized and had been charged over the course of several months. I was in a chat session with Mary who very efficiently researched the issue and resolved it within a couple of minutes. She was a great help and she informed me that she closed my account. I should get a full refund within 3 to 5 business days. While I was not happy about somehow being signed up for a subscription I didn't agree to, Mary helped fix a situation that could have been very stressful, and I am very happy about that part. The support team gets my highest praise.

Just wanted to say I was greatly helped by someone named Kevin, a remote assistant with resolving a billing issue. I simply gave him my name and email address and he was able to resolve my issue just like that. Wished this would happen more when dealing with online assistance.

I had a great customer service rep. They helped me so much and took care of my issue right away. I use their live chat option which was great. Somebody assisted me right away. Didn’t take longer than three minutes maybe.

THIS IS A SCAM!!! THEY DO NOT PROVIDE ACCURATE INFORMATION AND WILL ASK FOR $1 for a report then will charge you $30 more without asking. SCAM!!!!! I REPEAT THIS IS A SCAM!!!!!

Used the chat feature to end a subscription, thinking it would be a headache because I couldn't find where to do it myself because of an email block, Jerry in the chat feature hopped on and helped me in about 30 seconds, hassle free! I appreciate the speed at which he was able to handle it and provided me a confirmation number immediately. Thank you for helping me so quickly and courteously. Excellent customer service!

I Appreciate the service of PropertyRecord, and also Jerry on the chat was very helpful and prompt to assist me in my needs. The home report that I received was thorough and detailed with accurate information that went into great depth. Thank you for your service.

Very detailed information about properties and closest neighborhoods. Easy to submit requests and receive reports in appropriate format. As I needed this service just once for our organization’s property only, it was easy to close my account. Very helpful to use live chat for communication.

I was looking for information on our property. The information found in the property search was very thorough and detailed, it was fun reading through everything. Kimberly in customer service was very helpful in my concerns. Excellent program!

I contacted Paul, online chat agent and had a very easy interaction to cancel my subscription and get a refund for a subscription that I never intended on subscribing too. The site was great to look at my own property which I am getting ready to sell.

Great experience with a quick refund and confirmation emails sent immediately within 10 seconds. The chat agent (AI or not) was absolutely quick, responsive, and helped me immediately with no questions.

The online customer service chat experience was great! No long waits or excessive information requested. I received the information quickly and efficiently, and received the resolution I had hoped for.

Nicholas was very helpful with a problem I had. I did not realize that I was accessing a separate site and not the Franklin County Government site. He explained what your site is and requested a refund of the charges that I was billed.

When I requested a report on my property, I did not realize I was signing up to a property search service which had a monthly fee. When I contacted an agent with the Property Record named Raymond, I was able to cancel the account and receive a full refund. Raymond was very helpful and prompt when I requested a live chat with an agent. A company is only as good as their Customer Service Agents. I did received a very detailed and informative property report. The company provided me what I initially requested and the request to close my account.

Had a hard time understanding the application. It is not user friendly to a layman. Hard time trying to cancel membership. Chat was amazingly efficient and helpful in cancelling.

I used Propertyrecords.com for one time search, paid my $20 or whatever it was at the time. A few months later I was looking at my credit card statement and had a reoccurring charge from propertyrecords.com every two weeks for $20. I never agreed to any sort of subscription with them yet they took it upon themselves to give me this reoccurring charge and no other correspondence. They did not let me know I had an ongoing account with them. I did contact them and they did cancel it and refund my money, but I feel this practice is really a form of stealing.

The agent was quick and understanding of my concern, demonstrating exceptional customer service skills. Their ability to address my issue efficiently and empathetically left me with a highly positive impression. I would definitely recommend this company and this agent to anyone seeking reliable and compassionate assistance. The entire experience was outstanding, from start to finish.

I was looking for information on our property and was unaware I signed up for a reoccuring payment plan, it took me a couple minutes to cancel that subscription and I was assisted promptly. The information found in the property search is very thorough and detailed, it was fun reading through everything but it wasn't what I was looking into. I would use this site again in the future.

Unfortunately, I did not realize that I signing up for a monthly subscription. Information provided but monthly subscription written in a way that consumer does not realize until you have been charged. I am thankful that I was able to go online and cancel but I still have the initial $40.00 charge. I will be looking for my $40.00 refund. It is to post within 3-5 business days. Ughhhhh! Should not have happened. I was asked if I would recommend to others, but somehow the site did not let me select the info....Things that make you go "WTF"!

I was assisted in Customer Support by Amanda. Charges had occurred on my account over the past few months that I did not expect. She reviewed my information and resolved my issue without any hassle. Amanda was professional and expedient in handling the refund.

Timothy in customer service was great today. I contacted him via Chat with an issue and he took his time and fixed everything for me. Give him a raise. He corrected a billing error. It took him some time but he got it done. I thank him!

While customer service was excellent in supplying cancellation and a refund, it was not clear that this service was a subscription. This resulted in two $20 charges that I was able to get a refund of one for. We service needs to be more explicit this is a subscription. That being said cancellation was not an available option after login. While the text messaging cancellation was quick, it was not clear how to cancel.

During a purchase in April, I had a charge on my credit card a month later. Must have missed some fine print, so I contacted the company through live chat, and with a minute, the charge was reversed, and my account closed. I’m happy with the prompt response.

Fast and friendly. Easy to use easy to understand. Very efficient and available after regular hours. Very much appreciated. Thank you. That’s it. Thank you thank you. Was not hard to cancel subscription and no questions asked.

I used the online chat to get an issue resolved and it only took a few minutes for the Customer Service agent Russel to assist me. My issue was resolved in a timely manner and I would recommend using the online chat feature for quick issues. Thank you very much.

I am very satisfied with Margaret from Customer Support. She was professional, and polite. I appreciate the great customer service provided today. Thank you. Don't appreciate being forced to provide more details. This aspect is truly bad.

There is no reason that there should be a monthly fee for the majority of people. A service that must have been hidden during my initial purchase, since I would have never accepted it. Additionally, there is no method to cancel the subscription through your website. This is a shady business practice to unwittingly charge a low-cost fee to your consumers. Kudos, you got me. You must be so proud.

Great service. Just remember to unenroll after you get what you need. Got the info I needed. But I only needed it for a one-time use,

My account closure was fast. No questions asked, I feel that we not a lot of information given or the print might have been to small to realize I was signing up for a susbscription when I was needing a one time access.