PropertyRecord.com Reviews

I was unfamiliar with the property site and ended up signing up and being billed for things I didn’t need. Margaret in customer support got me refunds and cancelled my accounts to keep me from being charged again. This was all done late on a Saturday night. I wasn’t expecting this level of support. Thank you for the help!

Ugh. I somehow interacted with them and got signed up for a recurring monthly subscription, which I didn't catch. It must have been in very small print. And forced the user to OPT OUT instead of having you OPT IN. Very slimy business practice.

I discovered a charge on my credit card for months that I did not know about because my paralegal had signed up to use the service. I chatted with the company and they refunded 100% of the fees that I did not use their services and for which I did not know I was being charged. They are a very trustworthy company for that reason!

I noticed an unexpected charge on my credit card account and contacted PropertyRec.com to rectify it. Nicholas was very efficient. He answered my questions to my satisfaction and told me how to prevent future charges. He was very courteous and respectful.

I requested a refund of a subscription for a service I only should have paid a one-time fee and my account was closed and Shirley initiated a refund. I was satisfied with the result; however, disappointed that my account was labeled as "subscription" when I choose a one-time fee.

I chatted with Shirley and she was very helpful. However I feel as though I was scammed by this and it seemed like I would be charged 99cents for a one time information but I was charged $9.95 twice and that is bull. Your policies and cost were not clear at all. And the information wasn't all that helpful anyway

I contact Stephen to discontinue my account and charges and he was understanding and helpful.....I trust there will be no more charges....

Somehow I got signed up for this account unbeknown to me how it happened. So I would say my initial visit was very confusing to my senior non tech brain. Cancelling the account was a breeze and handled quickly. Thank you.

Quick resolution to my issue. Was able to cancel my service so I would not have future billing. Was able to do all of this in less that 5 minutes. Thank you so much!

Well, it took some doing, but the rep did, in the end, resolve my situation. "It" couldn't answer my questions about double billings, then told me I had 2 accounts. Supposedly I started a 2nd one 5 days after cancelling the first one, but problem is they were double billing me since the beginning of the 1st one (for 3 months), then continued double billing me for the next 2 months.

I had an misunderstanding on what I signed up for and got what I thought was double billed. However, your agent was kind and politely explained I signed up for an account, and received the report as part of that ongoing service, and then helped me close the account.

Chat Support took care of my issue within minutes. Awesome assistance! The support person came on instantly. I did not have to wait to get a live person through chat. I was refunded my money instantly. I did not realize it was a membership.

I saw charges on my credit card when I thought it was a one-time transaction was actually a subscription. So I had it cancelled, and they did right away. They gave me a confirmation number, I just hope it's real.

4 stars for the business, as it was confusing why I was originally charged $20 unexpectedly. Possibly my fault. But the customer service was excellent and they reversed the charge. 5 stars for service.

The agent was very fast and helpful. There was no pressure to stay subscribed or special offers. I asked to cancel and that’s what they did, no wasted time! If I’m ever in need of these services again I will certainly Propertyrecord.com against n.

Live chat immediately connected me with Andy who handled my request in less than 2 minutes. No hassle and no pressure to keep service. I was told the amount that I had been charged and that was it. Great job.

Patricia was amazing. She was smart and understanding. She resolved my issues quickly and professionally! She's a keeper! Give her a raise!!! I wish all customer service reps could be half as good as Patricia!

I had a great experience working with this property records company. Their service was efficient, professional, and incredibly reliable from start to finish. The information I needed was delivered quickly, and everything was well-organized and easy to understand. What really stood out was their attention to detail and accuracy. In a field where precision matters, they clearly take their work seriously. The process was smooth, and their team was responsive and helpful whenever I had questions. If you’re looking for a trustworthy company to handle property records, I would absolutely recommend them. They made what could have been a complicated process feel simple and stress-free.

Great service, gave me the permit history information I needed for my property. When I chatted with customer service they were very quick and helpful. Easy to use service, walks you through everything step by step. Glad I found this site.

Quickly got the help I was needing to close my account. I only needed it for the 1 time I had stuff retrieved so I'm grateful for the quick response in canceling my account. Thanks for all the assistance.

RE: Confirmation #**. Very pleased with the Chat in solving my problem regarding a pending charge to my bank account which was an error on your end. Thank you. Please check the CHAT for the additional detailed information that was provided to your staff regarding an unauthorized charge to my bank account. Previous charges which were correct are listed: Feb 13 for $5.00, Mar 2 for $5.00, Mar 19 for $20.00. April 2, 2026: A pending $20.00 charge to my bank WAS NOT AUTHORIZED....This was the issue and was corrected today.

I didn’t realize I was going to be charged every month and I reached out to get assistance to close my account. Kimberly helped me by closing my account and honoring my request for a $20 refund. I truly truly appreciate that!!!

I ordered one property report for $9.95, and apparently received two additional charges for PDF reports for $7 and another charge for $1. Then I received three additional emails advising that my account allowed me to continue searching for properties, but each email including two a day apart were associated with a $9.95 charge to my credit card. I did not authorize or request any property search, and I do not recall any notification that I was subscribing to a service with random charges. It reeks of a scam. The service is good, but being charged for unnecessary extras and random charges on my credit card is poor business. I won't use your company again because of this.

I didn’t realize I had a recurring charge on my account as I only required a 1-time purchase of my property record. I reached out to PropertyRecord.com and requested a stop of the recurring charge and a refund of the most recent charge and Ryan handles both with ease. Thank you for this simplicity! When I need an additional record on the future, I’ll gladly utilize this service and I’ll take care to ensure I don’t opt in to a recurring charge.

If my subscription is stopped, I am very satisfied with the service I received. Very efficient process, Steven was very helpful, and efficient, and provided a case number. Usually, the subscription continues and it's a headache to stop.

The chat option was very helpful in getting my questions answered and my requests fulfilled quickly. Very easy to use and happy with the help I was given.

Customer service was quick to respond and resolved the issue immediately. The customer service representative was extremely helpful and quick to assist me with the issue and everything was taken care of within a short period of time and I'm completely happy with the results.

Quick response. Your county is pretty much the only one that has a chat figure on its website. Since I do much business all over the United States, a lot of them are very primitive. Thank you, Amy, came on and within 1 minute I received my full service, with professionalism and courtesy.

Called today regarding a subscription I accidentally set up. Thomas was very helpful and was able to find my account and help me stop the subscription. He also was able to give me a refund for the subscription charges. He was great!

I had a great experience with Richard, the customer service representative who assisted me with a recent billing issue. He promptly investigated the situation, clearly explained the cause of the problem, and quickly issued a credit to resolve it. His professionalism, efficiency, and clear communication made the entire process smooth and stress-free. He did an excellent job, and I truly appreciate the support.

I was able to find the info I needed very easily. I no longer need to use the service, so I chose to cancel. George was very helpful with that. The amount of information on properties is amazing and informative. I will definitely use this service in the future if I need more. Thank you.

Robert is great. He was quick and efficient. Job well done champ. Hire more people like him because he is fabulous.

Thank you for quickly resolving my issue. I didn't order the package, somehow, it was charged without my knowledge. Please make it clear about the package & monthly recurring charge amount. Great customer service. Thank you.

Linda was able to answer all of my questions about my account, and when I asked for a credit for an additional unexpected charge. I was able to get a credit on my account. I was pleased with the overall results.

Rachel answered promptly and solved my issue right away. I did not realize this was subscription. Rachel was very pleasant and professional to work with. She resolved my issue. She was courteous. That’s all I can say.

Tim was very helpful and my problem was resolved in less than 5 minutes. He provided great customer service. He prevented any further changes like asked. I asked to cancel my membership that I didn't know I signed up for.

I needed to cancel my membership, but the email addresses I was using to sign in were not working. I worked with Kimberly, who quickly located my account. It was using an email from a former employer, and she was able to resolve my issue quickly.

Support Team was easy to work with and helped me resolve my issue quickly without any problems! It was Awesome! Quick and Easy! I have never had such a pleasant experience getting any issue resolved!

Peter did an amazing job assisting me and made the customer service over chat quick and effective. I am really thankful for how he explained what was going on with my account, and sided with me and helped me with a refund.

Good service. Accurate information for the most part. Fair pricing structure. Cancelation process was painless and chat system is very responsive. Interface is simple and very user friendly.

Rep was quick and polite. Service is kinda shady with sign up and cancel. But Rep handled my cancellation very nicely. I had to search for the cancellation link though. And now it’s making reviewing them difficult.

Excellent service. Very professional and timely. Chat response was excellent as well.

While I was unhappy I was set up on a monthly subscription and had missed the charges. I am happy to say I used the live chat and was given a confirmation of a complete refund and cancellation within minutes.

I didn't realize that I had signed up for a package and was confused why I was being charged again. I thought it was a one time fee. I went online with Shirley and she took care of the charges and ended my subscription. I do hope it goes through!

Richard helped me and solved my issue. I wanted to cancel my subscription plus get a refund because I kept getting charged even after not using the website for months. He was really quick and helpful! Thank you so much.

The service and report were quick - I had received it within the same hour. I had also mistakenly signed up for a recurring subscription, but I canceled via the live chat on the website. The service seems highly responsive, professional, and helpful.

I was assisted within a minute, and the support I received was exceptional. Everything was handled quickly, clearly, and with genuine professionalism. It’s rare to experience service that is both efficient and friendly, and I truly appreciated how smooth the entire process was.

It was an amazing experience from start to finish. The process was simple, clear, and straightforward, and cancelation was surprisingly easy. Everything worked exactly as expected, and the customer support made the whole experience smooth and stress‑free.

Side chat was so easy and quick to respond! I appreciate all the help, as I stay busy and don't have time to review all that is needed to complete the task. Thank you again for the quick assistance to my problem.

The report was helpful and for a good price, but I didn't know I was signing up for a subscription and was being charged $20/month. The customer service/chat was super helpful though in closing my account, stopping the charges, and refunding me on all of those charges that I hadn't expected.

Agent was helpful with a recent transaction. Unfortunately was billed for service again so agent cancelled the account. There should be more instruction on the use of the account. Once your bank information is loaded it is too easy for them to continue to charge you. There should be a reminder or charge notification emailed about your account.

The account management of the website is really poor, I only used the service to pull one record and I had no way of finding out if I had an ongoing subscription. Gary from customer support was able to help quickly though.

Used the service to get some information for tax purposes. Easy site to navigate. I had some questions regarding the payment for the services. Use the chat to ask questions and clarify an issue. Friendly and helpful customer service!

Richard was very fast and efficient at closing my account. I was charged $9.95 unwillingly after using the website 1 time several weeks ago. Richard closed my account within minutes and prevented any further unnecessary charges.

I appreciate I was able to chat with a live person quickly and efficiently and not a bot. Gary was incredibly helpful, cordial and responsive. I'm sure all his team have the same pleasant and helpful customer service. Keep up the great work!

So Fast and friendly. It takes only 2 minutes to close my account to end my payment. This website is very helpful to look up information that you need to check who is owner of a property to avoid scam leasing. Thank you for big help.

They provided a very clear and concise report showing multiple aspects of the property. If you are looking for your tax records, appraised value, outstanding license, etc. This would be a good product. After completion, I was able to cancel my subscription effortlessly

Amy was very helpful and promptly canceled my account. I no longer needed this account and was surprised that I was bill $9.95 today. I would like a refund please. I suspect this is a third party service, typical of outsourced government services.

Agent great. Very cooperative and helpful; it was worth it to contact you, my experience very positive. We will recommended peoples for that. Thank you again. It was charge in my credit card for the second time but the issue was resolved.

Charles was friendly, professional, and was able to quickly resolve the issue without being accusatory or trying to make the issue personal. I appreciate that I was able to get this resolved and not walk away irritated.

Peter was amazing and understood my concern. He worked to give me a refund for my account. He helped me to understand why I was being charged and how to understand the service. I would recommend him as a representative to anyone.

I needed to get a plot report, and the process was simple and easy! The customer service was fantastic as well! I got on a quick chat and was helped immediately! I highly recommend using this if you need a report like this.

I thought this was going to be a real pain but once I got past all of the upsell items and received my report, it was actually a very detailed report and I only got the standard version. Very happy and when I needed to end payments as was spelled out for me, it was very quick and easy. A very helpful and easy experience.

My experience with Property Record was very easy and the live chat was very helpful. I am pleased with the ease of the website and the ease of working with the live chat. I would recommend this site to family and friends.

Nancy was very helpful and responded quickly to my concern. I was impressed with how fast she was and was able to take care of my situation without any follow up questions of why. Thanks for your help, Arnie

I received exceptional assistance from Angela at support. She took care of my concern, and the report that I requested previously on my in-law's property was very complete. Thank you for taking care of an issue, that I may have been responsible for.

I had difficulties finding the thing that I needed, which was a one time record download, and ended up being enrolled in a subscription I did not want. Fortunately, at least for now, it seems that customer service will reimburse what was not used. I expect to see the reimbursement coming back soon.

Patricia was wonderful - fast, efficient and very nice to chat with. She was able to answer my questions immediately and was extremely helpful in getting me copies of my receipts. Thank you for your help!

Excellent service today. Representative name: Ashely. Immediate assistance. Immediate understanding of my concern and resolved my concern within minutes. I was prepared for a lengthy discussion just to get someone to understand what I was complaining about.

I got the information on the property I was looking into. I contacted customer service to cancel as I don't need the service on a regular basis. Customer service canceled my account on request with no hassle. Super easy to use site!

The services are very thorough and correct. I found out a lot of information I did not know. I was able to make corrections with the county I reside in and update the information on my title deeds. I will recommend this company to anyone needing this type of service. The agents are very professional and knowledgeable. They take care of business right then and there. I will use this service again if I need to research any more of properties.

Representative, Stephen, provided expeditious inquiry responsiveness. Additionally, we had authorization to provide certain assistance without a need to wait for approval. My inquiry was handled efficiently and effectively. Thank you.

I was very happy with the service of the website in providing me with the information I needed on my property. Also, the chat function provided very prompt service. Highly recommend this service. Will definitely use again if needed.

Customer service was very helpful. They provided a refund when I requested it. I had paid for their services, and did not realized there were ongoing charges. I was concerned that would not be provided.

I was getting several reminders that my account was still open so I went online to cancel the account. I was unable to do so, so I utilized the chat feature. Patricia came on within seconds. I explained my situation and again, within seconds, the account was closed. I certainly did not expect such prompt service and appreciate your chat feature.

I had been charged for a few months $20 as an error. Matthew helped me by crediting my account with the error charges in a prompt and efficient way! Excellent customer service and also very honest. Thank you Matthew!

Kimberly helped me today. She’s the best. Very Professional, Prompt and Polite!!! I wish more people are like her in this business! Please hire more people like her. No other words to describe except “The Best”!!

Ryan did a great job! He quickly closed my account. I am a Housing Counselor and was helping a foreclosure client. I looked up a property for a client and did not realize I had signed up for a plan. Thank you, Ryan, for your help!

I spoke to Anthony this morning. He was very efficient and he solved my problem. It was very nice to have someone help me and take care of my request and he was friendly! Thank you for having great staff for customer service.

Great customer service, responded to my request of a refund immediately. I somehow signed up for a subscription when I was getting a onetime report on my property. So be alert for this if you are doing a one time records inquiry.

Quick and easy to set up. Found my information quickly. Cancelation just took a quick chat message and it was canceled. No hassle, no having to go back to emails and check for more info. The only thing I would ask is that they set up an account page so you can access your account information.

Wonderful experience with PropertyRecord.com and their customer service. I could not ask for a better experience. All of my questions were answered and customer service was extremely helpful! Thank you much!

I discovered (at least 3 months late) that we were being billed for use of Property Records.com after a one-time request last year for a property map to get approval to plant a tree. The Chat responder was very prompt, polite, and helpful in stopping the billing and approving a $100 refund! Thanks!

Agent was very efficient in solving the refund request. I appreciate the great service. It is good to have agents with good customer service, which is rare nowadays. The agent deserves a raise, in my opinion.

George-Customer Support was quick and helpful in resolving my issue with a charge that I did not recognize on my credit card. Appreciated his responsiveness and not wasting my time. Thanks for your help.

You have provided excellent service and information. Periodic checks would be great. Thank you for this service. I am a homeowner checking on the surrounding area and the history of this location and the other houses around my location. This service has provided me with all of this and I am grateful that it is here.

I used the Live Chat feature this morning to unsubscribe and stop receiving monthly charges. I was pleasantly surprised that with just one chat my issue was resolved immediately. Thank you for making the process easy for me.

I was able to close this account out as I do not need to be charged 998 a month for something that I don’t need. Your company gives false advertisement. I did not even request this. I requested something else and this popped up and I thought I was getting something else to help me with my transfers of deeds and stuff but instead this popped up. I am very unhappy with this, but I am also happy that your a customer service person was able to refund me my 999. Actually I was charged 999 twice +799+ a dollar which I think is is an unreasonable. Thank you. Giving two stars because I was able to get part of my money back.

Had accidentally signed up for a recurring charge when I didn't need it. Had a low 5 dollar charge hit. Chatted with customer assistance and they were not only helpful, but very fast in resolving the issue. Wonderful representative.

Reviewed my bank statement and learned I was receiving a monthly charge for your service. I contacted the customer service department and they resolved my issue in a few minutes. Very pleased with their service.

Thank you very much for your help with my issue. The representative was very helpful and resolved my issue. This was resolved in a timely manner and very professional. I appreciate all that you do and help I was given.

Not thrilled it wasn't clear when I paid for the one report I wanted that I was signing up for a monthly service but Debra quickly closed my account without hassle. Took about 2 minutes total. Debra was great, it'd be nice if the website was clearer as I lost money for no reason but that's not her fault. This review is only for the customer service rep I dealt with not the company.

I used their service once and found I got billed for a second use. I chatted with a rep about this. The reasoning given was that they signed up for more use for my convivence. I was told they could cancel my account. I told them I wanted the second charge reimbursed and cancel my account. The rep told me the reimbursement would be received in a few days and the account was cancelled. Beware of this.

Great customer service, she was patient, responsive, kind and throughout the entire process she stays informed. She researched my account and kept me informed of what she was doing. She fixed my needs almost immediately and without fuss.

Great Customer Service. I have a monthly draft in my credit card and they reimburse the transaction. I will get my money back in 5 business days. I believe it is good action. I understand that for processing they need a few days. However, I do not like the fact that they added me to a monthly draft that I do not authorized.

I did some research and paid for that but inadvertently must have signed up for a membership. Russel handled the reversal and account closure beautifully with professionalism and expert knowledge. If I needed to use this service again, I would absolutely recommend it. Their customer support is awesome!

Best customer service ever! I had the experience through live chat. Amy handled everything smoothly and we were done within 5 minutes tops. It was seamless. Other companies need to be trained to be this efficient and follow this online protocol, where it’s a real person.

Awesome customer service. I needed my property and was able to obtain everything I needed. It was very comprehensive. Everything was covered all the way back. I appreciated your assistance.

Used the site to look up info on my father’s condo before he sold it. Easy platform but didn’t realize it was a subscription. Customer service was efficient in closing the account to prevent future charges.

I had an excellent experience with customer support and wanted to take a moment to recognize the outstanding service I received. The agent was professional, patient, and genuinely attentive to my concerns. They took the time to fully understand my issue and provided clear, effective solutions without making me feel rushed.

I needed help in cancelling this account. Agent took canceled the account for me. Directions for Property Records should make it clear that there will be recurring charges monthly and be very clear about how to cancel.

Accidentally signed up for a monthly package, and when I realized what I had done, I contacted customer support and they quickly and efficiently helped me resolve the issue and refunded the excess charges.

The agent I had was efficient, timely and pleasant to work with. I was set up with a monthly account. However, I was not told that. The agent addressed the issue quickly and I am pleased with the results. I would use the services again when needed.

The personnel assisted me in resolving my issues very quickly and efficiently. They were professional, attentive, and clearly knowledgeable about the process, making everything smooth and stress-free. I truly appreciated their prompt response and willingness to help, which made a significant difference in my overall experience. Highly recommended service..

Great service and very fast and helpful. Would recommend. I needed a property record quickly for a relative I was assisting. This really was affordable and fast. I would highly recommend this service.

I mistakenly ordered this property record when I was searching for a review on my personal property taxes on my car then these charges showed up- used the chat service to review my request because it was in error. Refund was promptly issued. Thanks for effort on this matter.

Had a charge for a mistaken report record. The customer service agent was exceptionally helpful and refunded the mistaken charge, PropertyRecord.com provided excellent past service. Thank you for past and future searches.

I didn't think I signed up for an account. I used it one time for a property check. It was supposed to be free for a short time? I didn't receive any notice that I would be charged? I don't like automatic signup deals.... The reason for the cancel was I only wanted to use it one time.

I needed to change my acct, and this person assisted me in doing what needed to be done. Now I know what needs to be done. I will cancel my acct and start over. I will open up a new acct. I have nothing else to say. To say anything else would be excessive. I am grateful for the information. That’s all, I promise!

I got what I needed. I think some of it could had been “free” if you know where to look. I was just in a rush and everything on this site was well organized. I canceled my account today to avoid future charges. Shirley was great to work with.

I engaged with Rachel in chat. My request was handled promptly and with remedy to my satisfaction. I was able to download the chat transcript for confirmation of the conversation and store as permanent reference.

Made a request to cancel services that I wasn't sure about. Quick and accurate response to my request to cancel account. No issues with cancellation so far. Once the request was made through chat services I received immediate response.

I had a great experience working with this company and would not hesitate to use them again. From start to finish, the team was professional, responsive, and genuinely easy to work with. The accuracy of the property records they provided gave me real confidence throughout the process, everything was thorough, well-organized, and exactly what I needed. Customer service was a standout as well; every question I had was answered promptly and clearly, without me ever feeling rushed or overlooked. It's refreshing to work with a company that takes pride in both the quality of its work and the way it treats its clients. I'm looking forward to working with them again on future transactions.

The reports are of high quality, containing valuable and well-organized information. Additionally, the program offers the convenience of an easy cancellation process when it is no longer required. The report provided detailed information about the property I was reviewing, making it great for house hunting and investigation.

Nicholas was very helpful and responsive in answering my questions and taking care of my request in a timely manner. He represents the company well and was very knowledgeable about how to handle my call.

I did not realize that I was paying for a package deal and I did not want that. I only wanted and needed the one property report for $1. They were quick to respond and refunded my money with no issues.

Customer Service via Chat worked great. Calling does not. Very helpful and friendly. I am still puzzled why the monthly recurring fee kept hitting my account no recollection of this being a recurring charge was to continue. It is done, and the recurring charge should end.

Very fast and responsive about my request. Also explained things in details. The process was easy to follow and the email came in as the confirmation. The staff member canceled and refunded my subscroption also closed my account. The whole process only took 5 minutes.

I thought my account was already cancelled in October, but I was still being billed. I requested, through Chat, to have the account cancelled immediately, which appears to have been accomplished. I am happy with the result, though I will be monitoring my credit card to ensure the auto-billing stops.

Very fast with helping me close my account. She did awesome on the live chat. The first time something like that was resolved so quickly. I really appreciate her efficiency. Thank you Shirley for being so fast.

Friendly, respectful and responsive to my concerns and questions. I was concerned that there would need to be significant additional information. Using the chat to resolve my concern was as efficient and simpler than trying to resolve my concern by the phone. Thank you.

I came to this website for my own home record. I needed one record and selected the 1$/1 record option. They charged me 20$ a month for their 1$ service. I didn't see it for a few months and lost a lot of money. Somewhere, somehow in the fine prints, they sneaked it in. Shady business.

I was charged $9.95 for property records but I didn’t expected recurring charge each month. I paid $9.95 plus $1 in the initial request. I thought it was a one time payment. When I chatted with an agent who was able to close my account and provide me refund. Thanks for help.

Amazing service. The live chat support is such a helpful tool. I used it and was I more than impressed. I will definitely recommend property records to friends and family. I requested for some records and got it quick. I was excited.

Representative took care of my needs immediately and professionally. I made a request to reimburse my charge, which was made in error. I am very satisfied with the speediness and the kindness that was shown during the virtual chat.

This company is king of the scam. Advertising getting info for a dollar. Then without your consent charge your credit card fees as often and as large as they think can get away with. BEWARE!!!! VERY SHADY company.

Today I realized I needed to fix an issue I was having. Helen was the "CHAT" person that worked with me fix the problem I was having. She understood the problem I explained and promptly took care to handle it in an efficient and professional way. I appreciated her kindness.

Very accommodating and friendly and respectful when I got confused on pricing and they helped me immediately in the chat box. I really appreciate that! I was able to get some info I needed to guess what the full market value was when my father passed.

I signed on to get the property value of my mom’s house for her estate lawyer, and have been charged $5.00 a month since. I chatted with Peter and he quickly closed the account and refunded my money. I wouldn’t recommend the service and I’d give it 1 star. But Peter gets 5 stars for being helpful and efficient.

I didn't read the fine print, which was my fault, and canceled the service. Kimberly was extremely helpful though with the canceling process and a refund. if needed in the future, I might revisit in the future if needed.

Be serious and display all costs on a single screen. Do not trick people with your fast-popping-up screens. I was charged for stuff I did not order, and I did not need (like the PDF). The agent in the chat room was very helpful and fixed it.

I tried to speak to a customer service rep, Emily, on the phone, and she was hostile and unhelpful. I had canceled this account in January, and then was charged in February after I had canceled the account, and so I wanted to be refunded for the charge since I had already canceled. She insisted that I was not charged, even though the charge came through on my bill. I did not continue to interact with her because she was getting increasingly hostile. I then went to the live chat, and Samantha was incredibly helpful and polite. She was able to help me iron out my problem, and I am fully satisfied with her help! Samantha was great.

Was only looking for the value of my mom's old house, the agent cancelled my account, in a flash and it was so easy, I appreciate it very much. Sometimes it takes an act of congress to get something done.

The representative was very helpful and resolved my issue immediately. They were professional, attentive, and made the entire process quick and stress-free. I truly appreciate the prompt assistance and excellent customer service. Experiences like this make a big difference, and I’m grateful for how efficiently everything was handled.

I was helped and my situation was resolved very quickly! I received the documentation and helped very quickly! Great Service! 😁 After I no longer needed the service, I requested cancellation and they obliged without delay!

Found your website, among others vying for my business, and glad I chose you folks. We found a property and are hoping to close Friday, March 13, 2026, so we no longer need the service. Lots of excellent information you provided. Saved me many visits to other government websites and phone calls to government offices. You folks do a good job. And the Live Chat person who helped me cancel my subscription was great. Very, very fast.

I’m grateful for the quick and easy response. I didn’t have all the information that I needed to fulfill this request. And the process of getting my refund back was fast and easy and I am very appreciative.

Quick and easy. Very clear and helpful. Most times chats are confusing. Thank you for your help and understanding. Thank you for the credit of 9.95. Thank you for your professionalism and care for your customers.

I was very pleased that I could clear up my problem with a simple chat. My experience with chats has not been simple until now. Thank you for the prompt attention to my problem! I had inadvertently signed up for some sort of subscription that I didn't need. Pam

Had a charge to my ATM card that needed to be reimbursed. Nora provided the service in 5 mins. I appreciate the quick service and the efficiency of the transaction. I am pleased with the result. Thanks.

Rep was very helpful and responsive. I was happy with resolution! I was grateful to get a quick response and a refund as I had no idea I was going to have an ongoing charge. After our initial search, agent was very prompt and attentive.

Report seems really thorough. There were names on the report not related to this property though. No link or help on why or how other names are being listed. It may help others but leaves me wondering.

I submitted a request to have my subscription cancelled. Customer service told me information needed to have subscription cancelled. I provided that information. Within minutes, I received a message that the subscription was closed, along with a confirmation number.. Kudos.

Virginia was a big help in closing my account. Very clear on the chat and quick to respond as well. She cancelled my account so I would not receive recurring charges and did so very quickly!! Thank you!!!

Great help and also help me understand what I did and stopped my charges. Great help! Closed the account and issued a refund, nice and courteous. Thank you for your help. Helped throughout the process quickly and efficiently

I was looking for a particular property that I perform bookkeeping services for and Propertyrecord.com helped! I just closed my account and it seems very easy. I do not have any more details than that.

Thank you for the opportunity to review the service. I was sent the link to the property records by my local town clerk to locate my records. I found everything I needed quickly and easily. Once I printed what I needed, all was closed. I appreciate the service for quick, accurate records. Customer service was also fantastic when I had a charge on my account I had not expected, they took care of it right away. Thank you for the great service.

PropertyRecord.com has been billing me two separate $20.00 charges each month since September 2025. I was not aware of any subscription, nor have I accessed any property records. I discovered these charges while reviewing my credit report and immediately contacted their support team via chat. The representative, Russel, confirmed the issue and escalated it to their finance department for refund processing.

I was able to look up the property record I was looking for. And received the information. However, I was not content with having to pay any additional fees for additional information. But the ability to close my account was quick and easy. Thank you.

Margaret in customer service is amazing. I used this service to find further information about a property and apparently forgot to cancel my subscription even though I deactivated my account and couldn’t access it but Margaret assisted me.

Your chat customer service person was nice, professional and helped resolve my issue. However, I do have an issue with using your site for a one time use and being automatically signed up for a monthly recurring charge. I don't think it is ethical to automatically sign somebody up for a monthly recurring charge. Your site was helpful and I would recommend to friends or family with that understanding and letting them know that they need to opt out of the monthly program.

I had a simple request - to cancel my account. It was handled quickly and pleasantly. I had accidentally signed up for your service, and really am not in a position to use it very often. So I was appreciative of the easy accessibility to get help with the live chat, and have my results so quickly.

Courteous and prompt customer service! Have no issues with the service and would use them again! Santana is probably the best group I have ever heard and would highly recommend them for any music aficionado.

Need assistance unsubscribing. Kimberly provided timely and professional support in getting this accomplished. My hats off to her and your service team. The services I required were short lived and very thorough. Thank you.

Messaged with a live agent named David about a charge that I didn’t want on my card. He reversed it right away and closed my account. Very prompt! Thank you for your help.

Chat feature personnel is amazing and very professional. Also helpful to answer any questions and immediate. Was able to get records requested and able to stop monthly subscription fee through chat feature.

I had an excellent experience. Gary was knowledgeable and efficient. I had a straightforward transaction to accomplish and Gary understood my request immediately. Please accept my appreciation for his excellent service.

I was curious of the charge I saw and didn't know I ever signed on to this for it to be a reoccurring charge and Peter closed my account so I won't be charged anymore in less than 5 minutes...

I wasn't happy with my purchase and they refunded everything. Very easy company to work with. I would like other companies to have this good of customer service. They made things very easy to refund and made sure I was happy with everything.

I needed to cancel the membership and Ryan help right away, sent me the cancellation confirmation, and no questions asked! When I first got into this website, I didn’t know that it it required a membership fee.

I didn't realize I was paying $20 a month for this service that I really didn't use except for a couple of times. I thought it would take a long time to close this account however, it took less 45 seconds. The customer service was very quick.

I was charged $20 for a package I didn't need, but the person I talked to refunded the $20 back to my credit card. They said it would take 3 to 5 business days. I had looked up one Property, but in general I didn't need the service. Thank you very much for your help.

I was more than satisfied with the customer service agent, Virginia, who helped me today. She got me an answer, verified that it was accurate and made sure I understand what steps to take next to fully resolve my issue.

I sincerely appreciate the help in resolving my issue promptly. I did not use any services on the website. I requested to close the account and refund the charges. The person who assisted me in resolving the issue was very helpful and courteous.

Ryan was very helpful. He quickly understood my request and within several minutes he had my account. From that point he was able to take action on my request. Start to finish it took five minutes. Extremely efficient, superb customer service.

Checking my statements from the bank, I found a recurring payment from the website. The team assisted me in canceling a recurring payment efficiently. Used the LiveChat option, and it took 5 minutes or less. Great service.

I never knew that I signed up for a recurring charge. Nancy cancelled it. Thank you. I also thought that I was on the county site. I never knew that you were a 3rd party. You should make these things clearer.

I disputed the charge of $20 to my account that I should not have incurred. I had it resolved using the live chat. The representative asked pertinent questions and eliminated the disputed charge promptly and accurately.

The PropertyRecord.com platform is user-friendly, boasting an intuitive navigation system that simplifies the search process. While it operates on a recurring subscription model, the platform's strength lies in its verified and reliable data. This data proves invaluable, especially when direct access to essential records is unavailable. I found the information to be accurate and comprehensive, making it a worthwhile tool for research.

I notice a couple charges that I did not authorize. The agent that I worked with was very thorough, professional, timely and resolved my concerns. She explained the process very well related to the charges.

I had a chat with Steve regarding a charge on my credit card that I did not recognize. Steve was very helpful in correcting my concern, telling me no further charges would occur. He cleared the charged and closed my account quickly. Steve was kind and did not accuse me of any wrongdoing. I would easily work with Steve again if needed.

PropertyRecord is very easy to use, accurate, and their customer service is very responsive. I recommend them to anyone looking for services in property information. I used their service to make sure my family was squared away for proper housing, it was critical in learning the lay of the land prior to making purchases.

I went to my state's website to view a public record and was shifted to this website. I don't like that I was charged to view a public record or that they are saving my payment details in their system.

My experience with my chat agent went well. She took care of my issue right away. I would do business with this company again. Even though it was an online chat the agent was respectful of my needs.

There was a longer wait than usual for a phone operator to assist me... so I decided to use the Live Chat feature -- in less than one minute, the chat was able to verify that my account was canceled already via the website cancellation feature. If you are using AI for this feature it is VERY efficient!!

I was trying to locate the assessed value of my property. The FULL report failed to supply that information! Your site lead me to three different reports and none of them gave me the information I sought. The cancellation process went smoothly, provided there are no more charges on my card. The agent who helped me cancel supplied me with the cancellation number **.

I was unaware that I had signed up for a membership/subscription. By the time I had reviewed by credit card charges, I had questions. PropertyRecord quickly helped me figure out where I had signed up by accident, closed my account and refunded me for the difference. It was a truly simple process with a very courteous rep.

A confusing website....lots of information but a bit unclear on how to find exactly what you need. Several small charges popping up for this and for that. But the customer service was excellent on both chat and phone call. I was able to cancel the ongoing payments easily and quickly.

The service was easy to use. I needed to cancel, as I only wanted one report, and my tech, Nicholas, was able to assist me in 5 minutes. Very pleasant. If there is any critique for the service, I would say to make sure people know they will be signing up for a subscription. I could have missed it, but I didn't see that written.

I looked up the address to get tax number. Was charged. And did not know it was going to be a charge every month.

Charles was extremely helpful and prompt on dragging with my request. I am extremely happy with the service and relieved that my request for a refund and cancelation was handled with great customer service.

Very helpful live chat service. Instant action on the help I needed and professional. Search use was super easy to use and user-friendly. Highly recommend to anyone and everyone. Information was sent to my inbox very quickly and detailed.

Service was good. Not sure how accurate the information is. Pretty sure I did not sign up for reoccurring payments however I was charged a small amount multiple times. Was quick to cancel and as long as I do not see additional charges it will be acceptable.

The support that I received today was fast and easy. I appreciate having a chat option instead of having to call in to someone. The representative was pleasant and listened to what I needed and took care of it quickly.

Good site, cooperative and helpful when needed, found the information I needed right away. I was happy with their pricing and their availability for customer support; they gave me the information I needed to make decisions.

PropertyRecord.com was a great help in looking up the information I needed. I would use them again. In addition, I needed help with my account and the customer service rep who assisted me took care of my issue immediately.

I just wanted to comment on the Great service I received on your chat line. I needed fees removed as I wasn't going to use the service again and requested help removing them. She already had pulled up my account and instantly removed them--very helpful. Thank you again!!!!

This site is nothing more than something you can get from any people search online. The name of their website and description of what they can access is misleading. I should be wise enough to know that I cannot get the information online that I should go to my local courthouse for. They initially ask for $1 up front but as you get to the point where you can see the report they asks for more funds. Before I realized what I had agreed to, I had spent $18.95 and they had my billing information. Again, that's on me. The live chat person I spoke with, Barbara, was professional and helpful. I am glad that the company has at least that going for them.

Using chat, Mary was very helpful. She removed the reoccurring charge from my bank account since I no longer wanted to use property record. Good customer service. Should the need to search another property, I will use property report.

Very nice person, helping nature, solved my problems. Help as what I needed. Very straightforward replies to my queries. The staff is very helpful nature. The report is detailed about past history and with all required details.

I didn't realize the charges on my credit card, and I appreciate the quick chat. It was quick and easy. The associate was respectful and kind and able to assist my needs effectively. Thank you so much. Overall, I had a great experience.

I have never had someone work with me in such an efficient and professional way. Great experience that I had when seeing I had a charge for signing up for something I was unaware of. They were very understanding and helpful.

The website is terrible. It does not allow someone to access their subscription info. VERY POOR SERVICE, and I'm sure it was structured that way to make it difficult to cancel. That is not how companies should do business. Stephanie from customer service chat was friendly and responsive.

I needed some assistance with my account this morning and Steven was very quick to respond, courteous, and professional. He understood my questions and addressed everything that I needed help with. I really appreciate his help today. Thank you.

I appreciated the information that I needed and closed my account on 3/1/26. When reconstructing a house, there was a so much paperwork and information needed to complete any process these days. This was simple and I appreciated it.

Super easy to complete my request, super fast! The agent was polite, and swift to address my needs in a quick fashion. Was able to cancel my account and cease payments within a minute. Thank you for providing excellent member's service.

I had been charged multiple times since my first and only payment for a property report. I was very unsure about getting my refund back. Richard quickly helped me find all my recurring charges and got my refund done.

Charles was very helpful. He cancelled my service as requested as I don’t need it. I noticed I had a 9.99 charge and I had not realized it was going go to be a monthly charge. I am very pleasantly surprised. Thank you Charles. Have a great day.

Excellent service and precise. Customer service was also very swift and courteous. Thank you 🙏🏼. Would definitely recommend this service and if you have any issues just use their “live” chat. Thank you.

I found the property information I was searching for quickly and easily. I later contacted customer support about a billing issue and received an immediate and professional response. I am very impressed with this company’s service.