PropertyRecord.com Reviews

I was really upset, that the charges continued to appear on my account, despite having cancelled the subscription, during the trial period. The representative, did the research; and, immediately corrected the error; and, refunded my account. Integrity is very rare, these days.

Nancy was extremely helpful in sharing information about what my monthly charges were for and how to cancel a monthly subscription I did not know I was being charged for. She was very easy to work with, fast, informative and helpful!

I looked up property records a few months ago. I paid a fee that day and thought I was done. I have been getting charged each month since for $9.95. I was not aware that I was signing up for some kind of monthly thing. I did not want to be paying this fee last few months. I want the fees to stop. The assistant was very helpful and stopped the fees. However, not happy that I was charged the fees for the past few months.

Customer service in chat answered immediately. Agent was polite and quick to take care of my concern quickly. Agent asked if I required anything further and wished me well. Perfect conversation as my needs were met and I was treated in a pleasant and professional manner.

Overall good service! Everything was straightforward, easy to access, and the process went smoothly from start to finish. Very pleased with the prompt and reliable service provided. I found what I needed quickly and without any hassle.

I was initially hesitant about using an AI chat service, but my concerns were addressed and resolved incredibly quickly. I was genuinely surprised by the level of understanding shown, as I didn't expect a robot to be as intuitive or helpful as a human. A special thank you to Amanda for the excellent assistance.

Stephanie helped me to cancel this account quickly and was very helpful. However, it was unclear to me that when I requested my property records that I was signing up for a monthly subscription. And your website does not give me any information about my account on the home page so I was unable to unsubscribe on my own.

The rep helped resolve my issue. I was given a refund. I thought I signed up for one report and turns out I got charged 2 other times. The rep was very helpful and resolved the matter with a smile.

Excellent site for finding and printing a property record! Efficient and easy to use! I also used the chat function, and Ryan was extremely helpful and courteous with my request, and I was sincerely satisfied with every aspect of the site. Highly recommend!!

I used the online chat to close my account. The process was quick, simple, and professional. I attained the information that I needed in a very timely manner. I would recommend Property Record as an information resource. Thank you for the assistance.

I used this online records company a couple of years ago. I thought I closed my account but they were still taking money out. I used the online chat feature & was able to close my account in under 2 minutes. LOVED IT!!

The customer service was very helpful, fast and solved my issue immediately. Thank you. I would give them 0 stars otherwise because they charged me for several months of service that I did not agree to. I was refunded one month but it would be better to get the full refund because I only used your site once and never returned until today. Please stop making recurring payment for this kind of stuff. You are not he 2nd app that I've had to do this for.

I was receiving a monthly charge for a package that I was not aware that I had contracted. Explained to Robert, via the chat, about the situation and he asked if I would like to close the account. I agreed and in a matter of seconds he was able to cancel the account. Thank you Robert for your great support.

Chat Customer service was very prompt. She corrected my issue with speed. Thank you for being gracious and accommodating. I will be sure to use this feature next time I have an issue.. It would be my hope that other would use the chat.. It was an effective and efficient way to get my issue resolved.

I was helped and she was prompt in my request; I was very satisfied in the service she provided me today. I have never chatted with anyone before, and they take care of my need as quick as she did. I was very elated to know that prompt and efficient help was available.

She was easier to work with than the websites I went to. Every time I tried to do something there it didn't work. I never got and email message sent to me like it said it would. So I tried the live chat and she was very quick to process my request and seemed to be very friendly and knowledgeable about the process. I will wait to see if her transaction completes but I feel good about the interaction,.

They helped me get the refund I requested due to lack of awareness my plan was re-occurring. I was unaware that this was re-occurring and only noticed when I checked my bank statement. For future reference this was not clear when signing up for a report, and also there was no place to see payments or cancel anything on your website, but did connect with support right away with fast response times (instant).

I’d like to request Ryan’s assistance in closing my account promptly and professionally. He successfully located my account using my email address and closed it based on my request. Unfortunately, I was being charged without utilizing the service.

Customer service in the chat was great. I misunderstood the cost and she got me a refund issued. I thought it said $1 per document, it charged my card $31. She was easily able to get that fixed. She was very kind and attentive!

I was treated very well and the service was fast. I was able to get what I wanted to do accomplished. The timing was perfect. The records I received were detailed and assisted me in my research. I would recommend PropertyRecord to people.

The customer service representative I spoke with was very helpful. When I initially used your service, it wasn't clear to me at the time that I'd incur a monthly charge for what I thought was a one-time use.

I used this website to obtain info on my home when doing my taxes but I didn’t realize that I’d be charged monthly. I used the chat assistance and they closed my account immediately which will stop the monthly charges.

Sheron helped me. She was awesome! Super quick to help. Very professional. And very knowledgeable. She didn’t hassle me. She didn’t try to give me the runaround. She deserves a raise! Thank you Sheron!

I initially intended to get a one-time property record. I was not made aware at the time that I signed up for a monthly subscription. If I missed this in error, I apologize. However, if this is not made explicitly aware at the time of initial use, please update your platform accordingly. I was happy with the property record I received and canceling my account was made very easy through the website's chat feature. I would recommend this service, but would caution people to read the fine print and make sure you are not signing up for an unwanted subscription which charges you monthly.

The agent went above and beyond listening to my concerns and correcting any issues I was having. He spent the time to look up my account, was very polite and courteous. His resolution was more than I could have asked for. If I still had my company, I would hire him in a heartbeat!!

I canceled my subscription because I no longer needed the service, but I want to say they did a very good job. The team was professional, reliable and provided excellent service. I had a positive experience and would recommend them to anyone looking for this type of service.

The website was easy to use and helpful. Customer service was quick to respond and handle my issue. They didn't try to sell upsell me and stuck to my one request. Will use again in the future when I need property records.

Customer service rep. Timothy was excellent in helping me with my issue. He quickly corrected the situation, and I received a confirmation email stating the correction. However, I am very disappointed with the site's setup because it does not tell you up-front how much your report will cost and that they will charge you on a monthly basis. The site made it look like it was a government-operated site, but it's a commercial site that charges you a "package fee" every month. It is misleading and borders on fraud. You should change the site to make it more conspicuous that this is a commercial site. And the report is not comprehensive as I expected. It's all the information that you could obtain from the property recording site. Plus, the charge for the report is not clearly stated on the site. It would be better if the site was more clear about the content and charges.

This site is great. Get the information I need fast. I did need to cancel, and I just hopped on chat. Virgina got everything cancelled in less than 90 seconds. Highly recommend. Pricing can add up quickly, so I do recommend that you cancel if you no longer need the program.

Stephanie was absolutely wonderful to work with. She was friendly, professional, and took the time to understand my issue. She resolved everything quickly and made the entire process smooth and stress-free. It’s refreshing to receive such excellent customer service from someone who genuinely cares about helping. Thank you, Stephanie, for providing such a positive experience!

First, they stated I had to pay $1 for a report. Then, they stated $7. Finally, they were charging me $30 monthly until I requested to close my account. This is what I see on Google "PropertyRecord.com has numerous reports of misleading charges and questionable business practices, suggesting users should exercise caution."

Customer service was amazing and resolved my issue immediately. I was unclear of my subscription details, but service was kind and fast to answer and resolve my problem. I would recommend this customer service to anyone who needed it. My refund was exactly what I asked for without argue.

I did not know I signed up for a membership with PropertyRecord, but then I saw a $31.00 charge on my credit card, I figured that's what happened. Maria was quick to cancel the membership and issue my refund. All good now.

Sarah was friendly, knowledgeable, and super quick to solve my issue. I believe the website needs to be a little more clear to begin with on what you are actually paying for, but, your customer service rep handled it perfectly! Thank you!

Helen from customer service was super helpful and resolved my issue very quickly. I was charged incorrectly for the service. I came onto the website to find some help. I went to the chat function, and Helen helped me find the correct information and assisted in resolving my problem.

The payment process is very confusing for reports. It shows it is $1 but will charge you $31 for a simple report. However, Mary with customer service was very helpful in getting the account closed and issuing a refund. It's nice that the chat option is available and monitored.

I did a report in April. Just one! I found out that I have been charged $9.95 for the past five months. I called and talked with Robert, he was great. He gave me a confirmation number and he removed further charges. I thought buying one report was it. I didn't know you bought more.

Ronald did amazing in helping me to resolve my issue. I would highly recommend this service. I used the service one time to look up a property in another state and I wasn’t aware that I needed to discontinue the service in order to not be charged a month later. I signed on with no issue and was able to connect with Ronald who was able to quickly answer my question and resolve my issue promptly. Thank you so much for allowing my experience to be problem free and quick.

Timothy helped me immensely! He was able to cancel my account and made it quick and easy. No questions asked, and I appreciate that! Your chat works very well, unlike others. I didn't use it enough to pay (times are tough). Thanks again.

Outstanding customer service. Swift and accurate response. Asked for explanation of charges and refund and no questions asked. Received reports I requested and all information easy to find. I used chat feature to clarify charges and one charge was reversed due to misunderstanding on my part.

I used your service one time for tax purposes but realized I didn't need it anymore and was being charged. I chatted with Ryan online and was able to get my acct closed and refunded. It was easy and I thank you.

Although using PropertyRecord.com was easy and useful, I only needed it for a short time. I wanted to cancel the service and the recurring monthly payment. I used the Chat function and my account was cancelled within a minute. Thank you for not making it difficult!

Great customer service when helping to cancel an account. I expected long wait times and pushback, but instead I got someone who listened, understood why I needed to cancel, and didn’t try to pressure me into keeping the service. They answered every question, clarified the timeline for refunds, and even offered to send a follow‑up email so I’d have everything in writing. It felt like talking to someone who genuinely wanted to help rather than just follow a script.

About a month ago I performed an inquiry on your site and was charged $31.00 for the inquiry. What I didn't realize was that this was a subscription, which I didn't need. I reached out, and Samantha helped me by cancelling my subscription, per my request, and setting up a refund for this month's fee.

Unauthorized charges, though customer service was quick to refund. Will not be using this service again. Purchased a single property report. Charged weeks later despite ensuring that I did not sign up for a monthly service.

I requested a deactivation of my account due to seldom using it anymore. At one time, it served a purpose but I am no longer using it. It was deactivated immediately. Should I need it in the future, I will reactivate. In the meantime, it’s too expensive to pay for something I’m not using.

I had an issue with charges on my card. I was able to reach someone quickly through the chat feature. I connected with Virginia. She understood my concerns, looked up the information, and offered a solution that solved the issue.

Rep was very helpful and professional. Knowledgeable and thoughtful - I appreciated the quick resolution to my problem. Please provide recognition for their good job. This review is making me continue to write words to make it longer, but what I said was more than enough. Please ensure the rep gets recognition

Frank was very quick to help me today. It was smooth and flawless. Great service and when I need it again, I'll be back! I got what I needed and it was spot on. I got the info laid out in a good fashion and it was very helpful.

I needed information for just one property in particular and I received it but I was lead to believe it would only be a dollar but it ended up being 31 dollars for 30 days, to be automatically withdrawn for 2 years. I did not need the service for anything else so I cancelled my subscription and it was taken care of in a most efficient way,

Solved my issue very quickly and was very helpful. Answered my questions fully and left no room for uncertainty. I would recommend this site to anyone looking for information on their property and with great customer service help.

Awesome job of taking care of my needs. Very professional and courteous. Very Professional. Would recommend this service to everyone. I'm very happy. And may even consider adding my service in the future.

Debra in the chat was most pleasant and helpful. She efficiently resolved my issue. I was receiving charges each month when I had only intended it for a one-time use. She was understanding and corrected the issue.

I was unknowingly overcharged and was promptly refunded. It is very unclear what all the charges are for and I would suggest you make it clearer and more transparent for future customers. I appreciate the prompt and professional solution to my problem.

Ronald in your customer service dept corrected an error I made this morning in a very timely manner. I placed a request for property info that I didn't need. The charge started at $1.00 then went to $7.00 and the total ended up at $31.00. I never opened the info sent as I didn't need it after all. It was my mistake to work hastily, and I thought I caught the error in sending before it actually went through, but I see I didn't get it in time. Ronald corrected it for me.

Scott was very helpful and answered all my questions and cancelled my account quickly. I appreciate that. I only needed to look up one property that belonged to my ancestors. Thank you so very much for providing this very much needed service. I will use again if I need to.

I used this service to get some information I needed. It worked fine. I did inadvertently get set up for a monthly subscription that I did not want. When I contacted them, they immediately refunded the excess charges.

Ashley was accurate and swift in handling my issue. I literally could not have asked for a bigger blessing at this time. She was so friendly and quick in her service, she obviously has been with the company for a while and should be compensated generously for her knowledge and abilities!

Customer service agent was very helpful and efficient. I only had one request, to cancel the service since we don't use it, and it's was so simple to do that, and I was refunded the last charge since we've never used it

Very simple and easy to use. Do keep in mind that there's a subscription fee attached to it so you will need to unsubscribe if you do not want to pay monthly. Otherwise, there's a lot of information you can find about your property in here. And the customer support is really helpful.

I was able to obtain the information researched without complications. Data searched was sufficient for my needs. I kept the services for several months and was able to cancel automatic billing without issue.

Property Record did a good job as a third party vendor pulling together the record information required for a property review. The service, once you sign up, is a recurring charge, so be mindful that you will have to cancel the subscription when you have completed your usage of the service. When complete, log into your account and chat with a representative who will be able to cancel your subscription easily and provide you with a reference number of the closure. Other than the minor hassle of closing the account, I found the service to be useful for generating the property report quickly and thoroughly.

Content with the initial report I received. Disappointed that the $1 is paid for report turned into a $30/mo subscription I didn't ask for or know I had. No receipt, no way to look up on my account what my apparent subscription is.

I spoke to Scott this evening and he quickly resolved my issue. I was so pleased with how quick his response was.....and he was very pleasant and professional! I was worried about my issue and he quickly took care of it.

This website is very misleading. It advertises that you can get a report for $1, but then it starts charging you all of these other fees to get the report. I wanted a legal description of the property. The report I received did not have this information in it. I was able to contact Customer Support and they closed my account. From other reviews I have read, I will monitor my credit card closely to make sure no other charges appear.

I noticed a recurring fee on my credit card statement. I logged into my account and initiatied a chat with Customer Support. Ruth, Customer Support, assisted in closing my account (ending my subscription). She was very professional and handled my request efficiently. Terry

Susan was helpful & prompt in attending to my matter. I only waited approx 15 seconds for the CHAT to start, and after verifying my info - she responded to my question to cancel my account due to non-use. I had a very positive experience with the outcome expected. Thanks for her help!

I was being charged $20/mo for this service but wasn't using it and to be honest I didn't remember ever agreeing to being charged monthly. I am sure it was some fine print. Regardless, I was able to get a refund for this today and was very surprised that they responded so kindly and quickly to not only cancel the account but also refund me. It was great customer service, a lost art, and I am grateful.

I'm pleased with the customer service I received. After I explained that I had unintentionally remained subscribed and was unaware of the recurring charges, the company responded promptly and issued a full refund. I really appreciate their understanding, professionalism, and willingness to make things right. It's refreshing to see a company that values its customers and stands behind good service. Thank you.

Thank you to Samantha, she handle my inquiry and took care of my request in an easy and timely fashion, with no problems. Even the response time of my initial request was impressive. I explained what I was looking for and she couldn't have been more helpful.

I explained my situation and need to cancel further service and future billing, and Daniel promptly resolved my request. Such prompt service was a surprise in this day of "customer service". So, hats off to Daniel!

I needed to cancel my account - was not aware I would be charged monthly for this service. I only sign up to find out info on my property. It was very easy to cancel - I have been charged twice for my report.

Online customer support did an amazing job. They understood my question. Provided feedback as to the why. And helped me resolve is it without hassle...

I did not sign up for charges every month, however once my debit card was charged, I immediately cancelled my subscription. There's nothing more to say. Thank you. I was able to obtain the information I needed. It is not clear how to cancel a subscription.

I was unaware that this would be a continued charge of $30.00 per month. I contacted through chat line on the 4th of July not expecting a response and Anthony responded, gave me the information I needed and I was able to cancel my account. Great customer service. This website came in very handy for me when it was hard to find information out on some California properties I needed. I may use in the future.

William - Customer support was very helpful and helped me close my account. I checked my bank account and found that $30 was charged. I requested a refund and to close my account which he did.

I was confused and I wanted to just look up my property to see if the Ag Use was still there. I used my credit card expecting $1.00 charge. I was billed $31.00. I got on the chat and they immediately refunded my money. Very fast and courteous service.

I had tried to cancel our account online using your form and also tried your phone # 1-800-374-9490 (which was constantly busy). A quick chat with Ronald accomplished our goal to cancel very quickly. Ronald was very professional.

Ryan was most helpful in answering my question regarding a refund I had requested. He was very quick in assisting me. I will be on the lookout for my refund, which he stated I should get in 4-5 days.

Great service. Provided me with critically important information that I could not find anywhere else. And the service was efficient. When I was looking up an individual online, I couldn't find any current information on him, so I tried Property Records and it provided me with all the information that seeking and it was all current and not something outdated from years ago. I highly recommend this service, and I know it will prove useful to everyone who needs critical information that is up-to-date and accurate.

I reached out as I was not aware that I was being charged monthly, Amy responded right away and was able to not only cancel the recurring charge but gave me a partial refund for the charges. She was amazing and glad that this matter was resolved timely with no hassles.

Associate was very helpful and answered all my questions. Easy and smooth process overall. My concern was answered and resolved very easily. Thank you again for a great customer service support associate.

While I didn't realize at first this was not the government agency I was trying to reach, the information I was looking for was easily and quickly received. I encountered a problem and after contacting the company it was quickly resolved.

Jerry explained to me clearly. I am glad you provided support after 5 PM, good to know that you do provide the Chat after working hours. I am just surprised that I was charged $31 instead of the $1 that I was expecting.

Ryan was very helpful in assisting me today, he was able to explain why I was receiving charges and reimburse me for one of those charges. I was wondering why I was being charged for what I thought was random charges. Ryan explained that an account was open. He closed it out for me and now I am relieved. Thank you so much Ryan.

I reached out on the live chat as I had a charge pending on my checking account. Kevin quickly issued a refund as I had cancelled the service. It was quick and easy. I very much appreciate Kevin's help!

I was trying to retrieve a copy of my deed. The cost was $1. When I looked at my credit card bill, I was charged $31. In the end I realized that this is not my actual deed at all. I came back to propertyrecord.com to ask for a credit for the $30. I was told I will be credited and it may take a few days. Final results to be seen.

Very professional company that showed a lot of history on property I was interested in. Only issue was they charged me again a month later. I reached out to customer support and they refunded my money and closed my account as requested.

I didn't know what I was being charged for, and although I still don't know why I was charged twice, the customer service agent responded in a timely manner. I didn't sign up for a subscription, yet I was charged twice for a document I needed once.

The site is well organized and easy to navigate. My only complaint is that there was a charge of $31 that I wasn't expecting, in addition to the $7.00 for the PDF report. I contacted PropertyRecord.com and my issue was addressed and resolved promptly.

Helpful and timely. Thank you. Information helped. I was able to use the information I found on your site to help with forms I was filling out with an agency that was helping us with our house taxes. I appreciate your help.

Support was helpful and speedy! I only needed one document for course purposes and this did the trick. Once I obtained what I needed it help verify that my suspicion about who lived there was correct

The chat is good, I gave them 3 stars. But the whole system I gave zero stars. It is confusing and you really do not know what you are paying for and how much the search is. I was looking for not just housing information but judgements etc could not figure this system out. I paid the 31.00 on 6/24/2026, but it is so confusing, lacking instructions and guides that I just gave up and closed the account. It was not worth the time and confusion

Great service. Was able to use this to track a few information on our property. Got me what I needed, and the support was very helpful. If I had an issue or question, I can reach out to them, and they were able to take care of my needs. The report was thorough and well laid out for someone like me to understand.

I noticed that my account had been charged multiple times without my authorization. I contacted customer support through the online chat, and the representative quickly confirmed the issue, processed my refund request, and removed my payment card to prevent any future unauthorized charges. The entire process was fast, easy, and handled professionally. I appreciate the prompt assistance and excellent customer service.

Agent was very helpful in resolving my question. Really appreciate her help. I used your site to do some research after my brother-in-law passed to help out my wife's sister, but his property holdings were extensive and it would have taken too much time and expense.

**PropertyRecord.com handled my refund quickly and without any hassle. Their customer service was responsive, helpful, and made the entire process smooth from start to finish. It’s rare to find a company that resolves issues this efficiently. I’m genuinely impressed and appreciate the great service.**

I was surprised that I had signed up for a subscription. I needed a document to show ownership of my property. Thought it was a one time purchase. I'm sure there's something in there about a subscription but it was not evident to me. The online chat person was very helpful.

Site said search single would be charged $1. Credit card was charged $31. Contacted customer service and Nancy promptly refunded and closed account as requested. Great customer service but deceiving site, I think. Need notify what actual charge amount is before charging customer card.

Very helpful, quick, and polite for my Customer Service request. The website gave me all the information I needed, I was still being charged a monthly fee and request requested that they cancel it and refund via the chats and the Customer Service assisted my needs

I contacted Propertyrecord.com to close my account. I e-chatted with Ashley and asked for her assistance in closing my account. Ashley was very kind, and my account was closed in less than five minutes. Thank you, Ashley!

When I initially went into this site, I was under the impression that I would only be charged $1.00 for the report. Then, I found out that I was charged $31.00. I immediately got on the chat, explained my situation (this was only a one time thing) and was given a full refund. I am very satisfied with this experience. Thank you.

I cannot remember why I needed the services of Propertyrecord.com, but I must have needed it. That was seven months ago. Through my own negligence of reviewing my VISA statements, I had been getting monthly or bimonthly VISA charges from them for this past seven months. I discovered this today, so I chatted with this company online about this. Within minutes, they reimbursed me the total amount of charges for the past seven months. It is very refreshing that this company operates with honesty and integrity.

We received quick support ending our account. We had received the information we needed and no longer need an account. WE assume that this will end the ongoing charges, and given that, we are satisfied with the support.

I ordered a property report. I paid the amount required for the report. Then I found out that PropertyRecord.com had charged me and additional fee of $31, which I did not authorize. I quickly contacted them and my issue was resolved quickly and without any hassles. The person in the instant chat managed my concerns professionally. Thank you.

Very resourceful, I couldn't remember when I created this account, they were able to locate my account in a timely manner and assisted with my request.

Very helpful and quick assistance. I needed to close my account and the person who chatted with me was quick and efficient. I only needed a one time report and needed to close my account. Closing the account was easy once I was finished.

I was worried that I had made a big mistake by putting my credit card number on the site. I thought I was just getting a basic report for $1.00, but was charged $30.00. I was able to get a refund very easily with no hoops to jump. The chatbox worked very well.

Went to the site and may have entered an address. Did not authorize any charge/transaction. Saw a $20 charge this morning. Reached out on the website through the chat function to request a refund and close the account. Cannot remember the person's name that helped me but they were very quick and effective. They confirmed a refund and closed account within just about a minute and gave me a confirmation number. Very great service for my issue.

Company not transparent about recurring charges despite multiple interactions with chat and telephone customer service. Never received the correct address property information requested. Had to cut my losses for charges made, cancelled my account.

The website was misguiding in stating it was only $1. I was charged $30. I disputed that with the bank and it never cleared off. Then I received another charge of $30 so I opened a chat with this company and they cleared it all up quickly and efficiently. I am giving 4 stars based on the efficiency of handling my dispute.

Beware this company uses a deceptive bait and switch scam leading to a reoccurring fees. This company was withdrawing $20 bi monthly shortly after my initial purchase. I never received an e-mail or invoices of these charges and unfortunately, I did not catch the charges on my card until 8 months into the initial purchase. I called and they did refund all the reoccurring charges, but I'm highly disappointed in their business tactic.

PropertyRecords.com has been accurate and provided all of the information I needed. When I needed assistance with changes to my account, their customer service responded quickly and followed through exactly as promised. Highly recommended.

While the report was good I did not like not being able to see my account information in order to cancel or know which credit card you were using. The page had basically no functionality other than being able to search records. No ability to view all my account information.

I utilized the service in April and received the information I was looking for. Mistakenly subscribed to a report package and reached out to customer service to cancel. Sharon handled my request within 3 minutes. Very satisfied both with the service and also customer assistance!

Initially, I thought this company was good for obtaining a detailed property record. The charge was for $1, perfect. I placed the order on 10/23/2025. I did not think anything more of this company until I logged into my bank account and saw PropertyRecord.com was charging me a bi-monthly fee! How? I looked back to look for an agreement or email that I agreed to a monthly subscription. No such thing existed.

Daniel was so helpful! He quickly and kindly helped me resolve a payment issue. Not sure how it happened but I accidentally signed up for a monthly package and was being charged when I meant to just purchase one report. He refunded me all the accidental charges. Very satisfied with the customer service!

The site helped me with my needs, but had to reach out twice to close my account. The live chat feature is very helpful if any issues like that should come up. Other than that I'm happy with the service.

Apparently I did not read the fine print and didn't realize that I could get this information free of charge. I feel that I was ripped off and will make sure that no one else falls into the same situation as I did. I appreciate Sharon's help in cancelling all future charges.

I registered in PropertyRecords.com by mistake, I paid the first time thinking just one time charge, I realized this charge will be monthly, I chatted and customer service make the corrections so quickly and refunded me.

This company shares their service as a one time option, but sets you up in a subscription that you cannot unsubscribe from. I didn't realize I was being charged every two weeks for a one time access I made. I saw it when looking at my bank statement. I wish there was a way to sue them for this. I will chalk it up to a bad experience for now.

Wonderful service and fast service! Had a recurring charge and needed to have cancelled and refunded. No issues with the service, and the chat feature was very nice for being so busy and not having to be on the phone to handle.

Helpful to have a site that provided the information that I was looking for to file my taxes. I appreciated that I didn’t have to scramble looking for what I needed to work on my taxes and I had very limited time.

I purchased a pdf report of my property for $7.00. I received an email and a text confirmation for just the $7.00. However, two charges processed through my bank - one for $7.00 and one for $31.00. I used the live chat and Sarah explained that the $31.00 was for an online access version. When I told her I never intended nor authorized that, she closed my account and issued a refund for $31.00. Sarah was quite helpful but this should never have happened.

Stephanie was very helpful in cancelling my "subscription" today. I think this company still owes me money however, and it's ridiculous that I pay and use the site for one search and you keep charging me every month.

Customer service is amazing! Qebsite is easy to use, fast and accurate information. I was able to find everything I was looking for. Customer service was fast, very efficient, and friendly. I didn't have to wait for someone to respond, they were available immediately and took care of my request right away.

Very easy to find your location and the information was extremely detailed, more so than what I received from the local tax office!! Very pleased with my experience. Be sure to remember to cancel your account before extra charges are added. The cost is fair, but not necessary for my personal situation.

Thank you for all your help today in cancelling my subscription. You were very helpful and quick to respond. I no longer need your services but if I do in the future, I will definitely use your services again.

My problem was resolved very quickly. I asked for a refund for charges and received them. Thank you for your help.

Stephanie was very helpful and professional in helping me with my account. I wanted to cancel y account and the rep was very helpful in doing so. I am grateful to have talk to her on the live chat and my response was great and taken care of.

The amount of data you get from this site is amazing. But I noticed I was being charged every two weeks. So I cancelled my account and requested a refund of the overcharges. The customer service was very swift and helpful.

I spoke to two of your folks. Both were responsive and I was actually cancelled on the first call. Both polite and good communicators. I was not sure what I had initiated originally so there may be weakness there. More detailed review is better.

The site was unclear when I signed up for the one or two record search. I was expecting the 1 dollar charge not the 20 dollars per month charge. The agent very quickly started a refund of the other 40 dollars charged.

I intended on using the service just once but was charged for a subscription. I noted this and engaged with the PropertyRecord.com chat system. The operator canceled my account and returned the funds. I appreciate the response.

Timothy of Customer Support handled my billing issue immediately and resolved it to my complete satisfaction. He was patient, solicitous, thorough and efficient. He answered my questions in detail. I am extremely grateful and appreciate the help he provided. Customer Support is a very demanding job, and I reached Timothy at the end of a workday. His people skills are excellent. He made my interaction with the company a very pleasant one. Thank you.

Requested a $1 property report. Read through the terms of service. Paid for the report with my credit card. A few days later my credit card was charged $31. I called the company and explained that they mischarged me. The "customer service" agent said that I signed up for a monthly installment plan. I reiterated that I did not. She claimed that there is no $1 property report on their website, that every transaction comes with an installment option, which explained in the Terms of Service on the website. I read to her what was in the terms of service, which clearly do not indicate what she said.

I used the services to check a few properties. It helped tremendously. I now no longer need the services and Alexander was quick and efficient and was able to help me close my account. A+ to him! The survey wants me to leave more info but I really don't have anything.

I use Property Record to review the history of a property I bought several years ago. I did find information that was useful. I also used it to review two properties that I was interested in. The information also was useful for that purpose.

I wanted to share my positive experience with their customer service team, as they consistently demonstrated both courtesy and friendliness throughout our interactions. They handled my request quickly and efficiently, ensuring everything was resolved smoothly without any complications. Their professionalism and attention to detail truly stood out, making it easy for me to recommend them to others who value excellent customer support.

I worked with two CS reps. Ruth was excellent at handling my questions and getting me a partial refund. She was polite and took the time to look for solutions. I appreciate that. I was trying to type in a review for her when my anti-malware software kicked in and blocked the review page. When I couldn't get back in, I contacted support again, and David was very helpful in getting me back into the review system. All in all, this was a good customer support experience.

Daniel that assisted me at property records over chat was wonderful. He handled my issue quickly and promptly. The issue with the site is that you’re not made fully aware that this is a recurring charge. Regards would be rated a ‘2’. I needed to use and access it for a one time use - that day and time, and for nothing else. I saw a charge and thought they were delayed in billing me so I thought nothing of it. Then I got an email that my account was ‘active’ and it raised the flag.

PropertyRecord.com delivered the report quickly and accurately, I do appreciate the professionalism within which you operate. The report had all the information i required including the history of the property and previous owners. Bill

It was very simple to cancel my account which was wonderful - I won’t hesitate to use your service again in the future if needed. - although just now you are not accepting my review - this is not good.

Great customer service, fast, reasonable resolution. Understood my problem and resolved without argument. Worked quickly and was friendly.

The representative was exceptionally helpful and resolved my issues efficiently. They listened attentively to my concerns and provided a clear, effective solution. I am incredibly impressed by their professionalism and the outstanding level of customer service I received.

I used PropertyRecord.com while researching a past land ownership and received the information I needed. I was assisted greatly with live chat to confirm upcoming charges will be not charged after closing of account. Thank you Mary!

George helped me with my account quickly and accurately. Thanks George. He was quick and comprehensive and quick. He asked for my name and typed it in and did what was required.

Peter was very helpful knowledgeable and understanding of what my needs were. A1+ customer service! The account was created mistakenly and I was charged several times. Peter listened to my situation and helped me accordingly.

It is a very useful tool, lots of information and resources to look over. Overall it was a nice experience, the billing was a little confusing for me, but the customer service was great and very prompt, they were happy to help and fix my issues.

Carol from customer Support was very helpful and resolved and issue very quickly. The whole interaction could not have been more than five minutes. She quickly corrected an issue and explained the resolution in an understandable way.