PropertyRecord.com Reviews

The representative was extremely professional, courteous, and patient throughout the entire interaction. They took the time to carefully listen to all of my questions and provided clear, detailed, and helpful answers that made everything much easier to understand. I truly appreciated their friendly attitude and willingness to assist me every step of the way. In addition, the representative was very efficient in resolving my account inquiry and ensured that all of my concerns were fully addressed. Their excellent customer service made the experience smooth, positive, and stress-free.

Site was fairly easy to navigate, I was not able to find all the real estate records needed. Unable to find parcel number since there isn't a property address. Tim was very helpful assisting me with questions.

I recently used this Property Record's website to look up ownership history and tax information, and the experience was impressively smooth. The search tools were straightforward, and results loaded quickly, even for older properties. I appreciated the level of detail—parcel maps, past sales, and assessment data were all clearly organized.

I tried the service twice. I was looking to find the property description appropriate to create a mortgage/lien. Never found the info in format that seemed appropriate for the need. Each time, I was billed as an ongoing account and charged a monthly fee. The error may have been mine in not noting that there was an ongoing account fee - but I don't really think it was. All that being said, the chat was efficient and my refund was painless.

I am very happy with their customer service. Seems like a lost art lately but Mary was great and very helpful and just took care of exactly what I asked! I didn't realize I enrolled monthly and promptly helped me fix it.

I looked up a property line search and was told it would be $1. I received what I needed but afterwards saw that I was actually charged $30 + $1. It was helpful to have your chat service to begin the reimbursement process. More clarity up front would be helpful though.

The product was and is great. I would say that the navigating was a little challenging. When I want to go back to certain information, I found myself at the log-in screen and essentially had to log back in to continue the search, this happened several times. This inadvertently caused me to be charged several times for single search. However, your great customer service rep Virginia, got to the bottom of things quickly and issued a refund. I will continue to use your service; it was fast and efficient and provided great one-stop information. Next time, I will check in with Chat if I have a problem during a search. Bottom line, you won't regret using Propertyrecord.com.

This site is deceptive in that I didn't realize I was signing up for a membership. After the second monthly fee came out, you did do a remarkable job refunding my money, but if you want a good reputation, do not hide the fact that one is signing up for a monthly fee.

I was being charged $20 bi-weekly for a subscription that I didn't sign up for. I had contacted the organization several times, but I contacted Sharon today and she was so helpful! She cancelled the subscription and issued a credit to my credit card company. I'm so thankful for her great customer service!

I appreciate the prompt and courtesy response to my issue today. I was very concern about my account and all issues with my concerns were taken care of with this communication. Great to deal with understanding company.

I need to quickly resolve the subscription and close it without a lot of hassel. That was competely done within less than 3 minutes. Simple and easy to work with! The service provided me exactly what I needed when I needed it but it wasn't something that I needed monthly.

Hello- I went on this website one time and got charged more than what I thought it would be. Then, I noticed that I got billed again. I went to the website again and someone was able to help with the 2nd charge. Thanks so much!

Virginia was very helpful. The website is not very clear on the charges for reports; but they were very quick to close the account to prevent future charges. That was appreciated. I needed a copy of a deed and there was not a way to get it. Contacted the County I was inquiring about and they provided it for free.

I was looking for info on my address and found this site. First it was $1 to look up a report, then it was a $20 subscription, then it was a fee for PDF or email. I had to go back and close my account so they would not keep charging me more money.

Nancy was polite and efficient. Matter resolved quickly and professionally. I asked for assistance and she was able to close my account, issue a cancellation and provide me with a confirmation number for a credit.

Shirley was very prompt and professional. She helped me with my request faster than I expected. I also found the records very helpful and may be back in the near future if my business pursuits require it. Thank you.

Your agent closed my account within a minute of me asking, I appreciated how easy that was. Last month, I mistakenly signed up for a monthly subscription and I've been charged twice. All I was doing was looking for an address, and I followed prompts incorrectly, I suppose - I need this cancelled so I do not get charged again. I couldn't figure out how to do that on the webpage. It would be nice to be reimbursed at least one month because I had no idea I signed up for a subscription. Thanks.

The chat agent was prompt and I had no problem cancelling my subscription. The chat asked for my name and email address which the agent found within seconds. The process was quick and easy.

Had an issue and needed assistance. Wasn’t expecting someone to be so prompt with a reply so early on a Sunday morning. Blown away with my experience. Sharon was extremely helpful and prompt with assistance with the challenge I had. Great customer service agent!

Richard helped me on 5/9 at approximately 12:35 am. My problem was an incorrect, ongoing charge when I thought it was a one time payment for $1.00, but was charged $30.00 for annual usage of the search, which I did not need. I decided to let it go, but was rather upset when another charge of $30.00 was posted one month later. Richard closed my account and issued a refund for $30.00. He was very helpful, but I will await to see that the refund has been posted. Thank you.

I was very grateful that there is 24 hour customer service! The person who helped me was was fast, courteous, responsive, professional and took care of all of my questions and needs. I needed assistance with a cancellation and refund. It was simple and straightforward which I appreciated.

Information was provided quickly. The site was easy to use. When I was finished, cancellation was no problem at all. I would definitely recommend PropertyRecord.com. It played a key role in keeping my deed status correct for the time I needed it.

Very helpful and if I need the help again I’m sure it will be great. Service was fast and easy to manage in the app. Great customer service, if you are looking for info on properties records this is the place

The person that I chatted with was very helpful and kind to me due to my error when Looking at public records and resolved my problem. Thank You

Hello, I accidentally signed up for a recurring access which I did not need. I thought I was paying for a copy of tax records as a one time payment. Your support staff, Ashley was helpful and knowledgeable and took care of my needs.

I had a great experience with PropertyRecord.com. The online chat support was very fast, and I did not have to wait long to chat with someone. The representative was kind, professional, and very helpful in resolving my issue quickly. I really appreciated how easy and efficient the whole process was. Thank you for the excellent customer service!

Customer service was very helpful and refunded me a portion of the charges when I cancelled my account and explained that they bill 20.00 every freaking 16 days!!!! This was definitely not explained up front.

Great if you need assistance finding a record - I had trouble accessing a public record online and was able to get it through PropertyRecord.com. Just keep in mind what you sign up for - a one time charge or a monthly subscription. Very good customer service, very professional.

Could not find out how to cancel the property record account and asked Gemini AI steps needed. I clicked on the live chat link and the account was immediately cancelled and refunds were issued. I looked in my bank account and saw an immediate refund. I am thrilled that the funds were recovered. Live chat has knowledge and was very fair with the cancellation and recovery.

Charles was wonderful as my customer service rep who helped me when I unwittingly had signed up for the subscription, because while getting the records was exactly what I needed, I only needed the ones I looked up and didn't need the service monthly.

When I paid for my records, I didn’t realize it was a monthly fee until I checked my statements. I had been charged for 2 months. However, using the live chat, I got a quick response and were able to assist me and come out with a solution.

Very helpful on a chat - fast responses and to the point! I am happy and satisfied with the help I received today without the hassle of feeling like I am repeating myself over and over again! I asked for help finding charges I was not aware of, and even refunded me the unauthorized months I was billed for.

I didn't want to be billed for this service and didn't know how to do this, so I used the chat. My problem was addressed promptly. I appreciate how easy this chat was. Many times these chats aren't helpful. This chat was fast and easy.

The information was not clear to me that there would be a $20 charge to look up *one* record. The site stated it would be $1. Anyway, I contacted PropertyRecord.com and they refunded the charge and closed the account per my request. The customer service people were all very professional and helpful; however, I would suggest a rewording of the terms on the site to prevent having other irritated customers.

I used the Chat feature and texted with Jerry. I wanted to close my account and without hesitation it was closed and a confirmation number was rapidly received. I thought it would be a hassle, but to my surprise went "swimmingly" well.

Carol at PropertyRecord provided exceptional customer service and professionalism throughout the entire process. She processed my refund immediately and handled everything efficiently, with care and clear communication. I truly appreciated her prompt response and willingness to assist without delay. It made a stressful situation much easier, and her excellent customer service did not go unnoticed. Thank you, Carol, for your outstanding support and dedication to quickly resolving my issue.

In February, I was looking for property info. Had no idea it would incur a $9.95 charge twice a month! Did a chat request with Samantha and she quickly took care of my issue and issued a credit. I was expecting some pushback, but she was wonderful, issued credit, and closed out my account. Thank you!!

Great service finding my account with multiple email options. Helped me to find my account to cancel. The website was super helpful when I needed it but I no longer am working on the case that needs the service.

Mary from customer service helped me close my account and issue me a credit. When I did a search on a property and requested a report the website was very unclear that I signed up for a monthly subscription. When I went back to the website there was no way that I could find to close my account so I started a chat and Mary was very helpful. I would suggest that you make your website much clearer and easier to use. Thank you Mary for your prompt response and assistance!!

The person did a great job helping me. She was patient with helping and knew exactly what to do in a timely manner. She understood what I was wanting to do.

This was so easy to use. They were very helpful to me. They answered all of my questions. They were quick, and efficient. I wish things were this easy everywhere. I appreciate the help. Have a Wonderful day.

Although I did not subscribe to this service and this company made unauthorized withdrawals from my account, thanks to my bank notifying me about the recurring charges, I was able to get a full refund.

Thomas did an excellent job of looking up my property and assisting me with my account. Thank you for providing the online quick and easy access to this service. It’s so much more efficient if you don’t have a serious problem and can solve right here online.

I am thankful for the service I received from Ryan. I told him my concerns and he was able to address them very quickly. I was sent a confirmation text message and I am satisfied with this service. Thank you.

I received some additional odd charges relating to this organization. The agent "Susan" addressed my concerns and was willing to refund the latest charge even though my account had been canceled. I appreciate that this organization did the right thing.

The representative (Scott) helped me out with a clerical error in charges. He was courteous, professional, knowledgeable, and prompt. My credit card company was all over it initially, but glad I had it all squared away and deleted my account.

Excellent customer service. City records only went back 10 years. I was able to get a 16 year old permit number off this site which helped me win my case. This is the only place I was able to find the old permit number.

Great easy service. Very efficient and 0 hassle. It was easy to set up my account, retrieve the information that I needed, and close my account. The constant notification and reminder made it easy to be informed in what is happening in my account. Thank you very much.

Very quick and helpful—I truly appreciate the support! The team took the time to clearly explain a misunderstanding about what I had signed up for and walked me through everything step by step. They were patient, professional, and made sure I fully understood before wrapping up. It made what could have been a frustrating situation really easy to resolve. Great communication and excellent customer service all around!

I thought I had cancelled the trial. Apparently not. Nancy was kind enough to help me out and close my account. I was satisfied with the results I was seeking and didn't require any additional information.

Donna was very helpful in helping with my dispute and very attentive. I did not know the charges were for and immediately helped with my issues and took care of my needs. The very pleasant experience was easy and took worries off of me. I appreciates it.

Dear Ryan, Thank you so much for your help today! I had my subscription for a while and decided to cancel. You made the process effortless with no hesitation at all. It really means a lot knowing that as a customer, I truly matter to you and the team. Grateful, Grant **

I was pleased to quickly obtain a copy of my property records. I only needed to access it this one time. I I was able to very quickly close my account when I no longer needed to utilize property records.

Their reports are easy to get and they have great online chat support. Their service was easy to start and easy to quit when not needed. Thank you to all the people that helped me with my minor problems..

Easiest phone call I had today, a Monday where I needed to make several calls to tie up many loose ends with different accounts associated with moving to a new house. Pamela was right on to what I needed. Give her a raise!

We have a lot that has been passed down through family, and we weren't sure of the current ownership status. This service was very helpful for us to verify ownership, and showed a map of the lot along with estimated value. Easily canceled once we didn't need it anymore. Highly recommend.

This session worked fine because using the chat I was able to get done what I needed. However, my problem was that I kept getting text messages that my account was active and have noticed a number of charges on my credit card from the account that I don't recall what they were for. The text message implied that I needed to close the account, but when I opened the accompanied internet address there was no way to close the account. I therefore had to use a chat to get someone to close it for me. You need something on your website that is obvious and available from most of the pages to logoff/close the account.

Richard was very helpful and fast! Great customer service and handle my issue with ease. He was able to identify my concerns and took care of it right away. Having a person to know right away on what I needed and was able to satisfy my issue.

Needed assistance stopping monthly payment and was taken care of immediately. This is all I have to say at this time. The service was great and can't say enough. Like I said this is all I have to say.

I needed to a property recorded very quickly. Property Record provided what I needed in a very timely manner. Customer Service was great. Would recommend this service to anyone needing a property record search.

Timothy was pleasant and easy to deal with. He resolved my issue almost immediately! Verified my account and explained everything as well as provided me with a confirmation number and verified that my account is now closed.

Logged in today to cancel my subscription and easy process. Thank you so much for your help. I had used the website earlier in the year and had forgotten about it. I didn't realize till I got a small bill for April.

I started a chat with an agent with a problem that I had with my account being charged too many times per month. I only used the account once to view two properties and had too many charges. They help me to cancel my account. Thanks.

Being I was charged $30.00 twice, I had to chat with Debra today. I did not authorize these charges and asked for a credit of $60.00. She gave me ticket # ** to reference our chat today. I was glad this was resolved.

I used the service and then asked for my account to be closed. It was done right away. I appreciate the help with cancelling my account as I didn't intend to use it anymore. Thank you for your information. I helped us greatly to determine the value of our home.

I received a monthly subscription fee after having cancelled my subscription earlier. I used the available chat services to notify PropertyRecord.com of this error. They verified my account and information and issued the correct refund very quickly.

Property Record when contacted via chat quickly canceled my account and refunded payment charged against my credit card in error. Ideally, it should’ve been clearer that I was setting up a recurring payment in the first place which I did not realize.

This service was very easy to use. The only issue I had was when it came time for payment, but they refunded me quick. The report was detailed so it will work for what I needed the information for, thanks for your time.

Awesome conversation this morning. The rep online explained to me what my charge was and gave me refund after I explained that I didn't choose what I was being charged for and that I just wanted one simple tax report.

Wonderful service. I was promptly helped and issue resolved. I wanted a detailed report and was able to get that. I didn’t realize I would’ve charged daily and upon speaking with the customer support representative everything was cancelled and closed out. Easiest live chat I’ve ever had to deal with.

Great faq and website. My chat with customer service was easy and they quickly satisfied my request. I would recommend this service to family and friends.

The online chat representative took care of my billing issue quickly and efficiently. The experience was great. I got erroneously charged for a service that I didn't pay for, but they quickly got it resolved.

Ronald was a great help today. Awesome job done by him today. I had no idea that I would be charged every 16 days, that part stinks. It should be stated more clearly when signing up for PropertyRecord.com. Kudos to Ronald.

I was able to secure owner information on a specific property in Suffolk county. The system was easy to use & it provided the answers I was looking for. I would definitely use this system again if needed.

Spoke to Ashley via chat. She is friendly, efficient and able to take care of my request easily! Great asset to your team :-) Thank you for employing real people! Please stay away from AI... people need jobs

I purchased a one time report and months later I saw a charge coming through. Not sure how or why I was subscribed but I didn't want to be. Rachel the rep helped me quickly close my account so no further charges will occur. It was very fast and she was respectful and responsive. Thank you

Was assisted by Charles to close my account. He did it quickly and efficiently. I just need help on a one-time search for property information. Do not need a subscription. Thanks again to Charles, very good job.

I received all the information I was seeking and additional information I didn’t know that would be part of this report! There were people that were on my report that has not lived here that has possibly used our address as well as market information, property tax information and more! The service is great and super easy to use!

I used your chat customer service and was able to resolve my issues and receive a refund and closed my account. I am very happy with this company and will recommend to friends and family in the event they need your services.

Amy was very helpful in answering my questions and resolving an issue I had regarding my report. I didn't close the chat properly so Amanda got on, checked things for me and closed my chat. Both were very helpful and efficient.

Swift and helpful and I was able to take care of what I needed in a timely fashion. No complaints. Thanks all I have to add at this point. Hopefully my review was helpful. Nothing else to add - sorry

I was wanting to check my account status, and the CSR was very helpful. She could find the status and helped me in closing the account. My account is now closed. I will be able to reopen the account at a later date if needed.

The representative promptly assisted in resolving the issue and secured reimbursement for a service I did not authorize. They were courteous, professional, and demonstrated a strong customer-focused approach.

When I realized you had taken my money I was mad. Then again I admit it was my fault for not cancelling sooner. If I don’t receive anymore charges (and I’m praying for that) then I can say Antonio did a wonderful job.

I believe I have been charged monthly for services not requested. However when I reached out to an agent to chat about my concerns Ashley was quick to respond and assist. I appreciated her quick resolution.

I contacted Propertyrecord.com become I saw that I had been billed for more than I expected. The agent found my account, explained the charges, and issued a refund of $20 of the $36 I was charged. This was a fair outcome. I appreciated the agent's quick and courteous help.

I did not notice a $20 package fee on your site when apparently I signed up for it. The only thing I saw was a $7 charge. Then I noticed 3 charges on my bank account activity... $7, $20, and $1. I entered a chat with representative named Jerry where it was explained to me that there was a $20 package fee when I signed up. He offered to refund whatever charges I misunderstood. He was very helpful.

Agent very helpful and fast on a situation that was not his fault. I was hooked in a subscription that I did not initiate. When I explained the situation the agent refunded the money immediately. Hopefully this review does not trigger a cascade of mails which I am not authorizing to do.

I requested that the automatic monthly charge to my bank account be stopped and the recent charge reversed. I did not mean to sign up for a monthly service and did not realize that had happened. The customer service rep in the chat (Thomas) was super helpful and quickly cancelled my account and reversed the charge.

Perfection start to finish. Computer input simple, fast completion, and cancelling was easy. It takes very little to say something was wonderful.

I realized that I was getting charged for this service on my card and didn’t remember signing up or using the service. I contacted them via chat and explained my situation. The agent was extremely knowledgeable and helpful and resolved my issue efficiently! Great customer service and if I ever need a service for property record searching, I will be using them.

Steven was very helpful. I was confused on what the monthly charge was and he explained it and closed out my account for me. This was a great service, but I have all the property information I need.

Susan responded quickly to my request to provide information on my account and to cancel as the service is no longer needed. She researched info and provided the result I was looking for. This was the fastest "Chat" I have ever had. Thank you.

Very easy to use and very easy to navigate. Customer service was good as well. I would recommend this service to anyone who is in need of looking up property records. It was a good experience, and I would use it again in the future.

I ordered 1 report but was being charged for 2 additional reports which was not aware of and or did I agree to. When I called agent was helpful to refund the additional 2 months and was very fast considering it was all on chat on computer. Thank you.

Debra was great with assisting me and closing the property records account that I inadvertently opened. I had not realized that I would have a monthly subscription. It was very fast, efficient and easy. Thank You.

The service was easy to use and easy to cancel. The Rep made everything easy to understand and use. All the information I needed was provided and easy to understand.

I needed help on a charge. Timothy assisted quickly and efficiently. He was able to research the situation and quickly understood the issue. Fast and frankly one of the best Online chat experiences I have ever had.

The chat was very helpful and took very little time to achieve an amicable resolution. That pretty much sums up my experience and resolution. I have said all I want to say. Detail to my experience was helpful and appreciated. Thank you

The agent today was efficient and quick to close my account and issue a refund. I did not realize I would continue to be billed for access to the database. My problems were solved quickly and I appreciate it!

Property Record was a very helpful tool and when I contacted them for help to cancel my account, their online help took care of it in less than 60 seconds. I wish everything could be resolved with that level of customer service. I am extremely impressed!

Mix up handled professionally. Donna in chat was quick efficient and my issues were taken care of. Never had a chat system that worked as well as this one. I was being charged for an active account that was not wanted after receiving my initial report. Texts advised me and Donna handled.

Peter was very helpful in canceling my account. Only took a few minutes of my time. Very helpful. It was very simple. I had read reviews that it was difficult to cancel but it was not. I followed the link to chat with someone online and Peter came on quickly, looked up my account and cancelled. I only needed it to look up one property, therefore I no longer needed the account.

I was involved in a scam related to a remote job. By using this website, I was able to track down where the equipment was sent, along with the Attorney whose check was insufficient funds. This website was spot on. Today, Ashley helped me to cancel my subscription, since I no longer needed a monthly subscription. She was very polite, and accommodating, and completed the cancellation quite quickly. I highly recommend this website.

The platform is exceptionally user-friendly, and the support team provided prompt, effective assistance with troubleshooting. I found the public records report to be impressively detailed while remaining easy to navigate. It is a highly efficient tool for anyone needing comprehensive data quickly.

I needed to look at my property information. I was able to do this with no issue. I asked to then close this account for no further billing. This was easy to do and quick. Needed to look at my property to make sure all the information was up to date.

This morning I used the live chat to inquire about a second charge on my account. Nicholas took the communication and was able to help me in less than two minutes, He was very courteous. I feel confident in using this service again if needed.

To initially state that it would cost one dollar and then charge me $20 plus the one dollar when I was led to believe that the $20 would not be charged at least for 30 days, to me is less than honest. That’s why I closed my account immediately.

Great service! Straight to the point and instant results. Donna was very helpful for me to close my account and, not incurring more charges and, sent a text message and email immediately. Could not have gone better.

Sylvia.

Your representative was very nice and quick to help me with billing issues. I did not expect to be billed 9.95 a month. Not happy about that. He stopped the billing for me. I got a postcard from the county tax collector stating we could check our information on this site. There was not really anything on here that would interest me toward tax assessment.

Very helpful, very prompt. Got everything taken care of very quickly. I would definitely recommend this to anybody that was asking about property and things like that. And I know where to go if I ever need any more information about my property or another property.

I would like to compliment your customer service representative, Jerry, for the exceptional service. Very professional, was able to address all issues asked. He raised the company’s name in my eyes, and I would recommend such service to family and friends. Thank you, Robert

Jerry was super helpful with closing my account that I never meant to open. It was quick and easy without any stress! Quick replies and very helpful. We were able to find the problem and close down my account very quickly, under 5 minutes, very helpful

Site was good but I no longer needed it. Customer service was excellent when I wanted to cancel. No hassle, no questions asked. Chat was immediate. No Waiting. Everything was handled on the spot.

Very good communication and solved my problem in a timely manner. Thank you, happy with the refund because I had not been using this website, yet I was charged 2 months. The website has the records of a property, no problem.

Looked up one property on this site and did not know I had signed up for an annual subscription. Chatted with an agent and she canceled the annual very quickly. Great customer service. If needed will use service again.

I would give zero's stars if I could. This site is a scam. They continue bill you even though they tell you that they have refunded you and canceled your subscription, they will continually bill you. And I didn't even sign up for a subscription. I signed up for a one time property search. They are rude and a total scam. They charged me 5 times do gar for the $1 charge I agreed to.

I used PropertyRecord for a couple of properties and was satisfied with what I received. I had a bit of a challenge canceling it via email, however. This evening, I did the live chat option, and the person I spoke with, Kimberly was helpful and efficient.

Good information that I was not expecting. Very useful info. I would recommend this site for anyone looking for past history on a home. I was able to see everything I needed to see. There are other sites I came across but I liked this one.

Was easy to cancel a service that I no longer needed.

I requested a property report on 4/20/2026 and paid a $1 fee. I believed that was the only payment required. I was then charged $40 on my Credit Card, was shocked, and contacted you on this matter. It was resolved by closing my account and refunding the $40. I appreciate the speed at which my reimbursement happened, but was surprised to see that $40 charge on my VISA. You need to make sure the customer is aware of the actual cost to receive a report. That $40 charge was hidden somewhere and I WAS NOT AWARE OF IT...

They went way above board while helping me find the information I needed on my sister's property that she left to me after her death. I appreciate the help that they provided me while dealing with my deceased sister's estate.

I requested a 1 time property report for $1. I then had $9.95 taken from my account the following month along with email correspondence. I did not sign up for that. I put in a complaint and have been notified that my money should be refunded in 3-5 days and discontinued membership. We shall see. I did not sign up for this.

I ordered a report online for my parents who were unfamiliar with computers. Little did I know, I was being charged monthly for the past 7 months for a subscription thinking I paid for a one time full report. It wasn't until my bank notified me of upcoming monthly automated charges, a new feature it added, that I noticed. I would have caught on sooner it it was a main bank account but it wasn't. The only good outcome was when I search online I found there was a chat feature for help.

I had canceled the service in October and had a screenshot confirmation. Later I noticed I was still getting charges. I contacted the company, they looked into it and made a correction with a refund. Very honest and effective.

Propertyrecord.com is the best solution for your property search needs. Highly recommended! Carol did outstanding job, she was prompt and courteous! We will definitely use PorpertyRecord.com in the future.

I am definitely appreciative of this information to research, however, please be careful and research what you’re clicking on because I got an extra charge. I didn’t recognize. But I chatted with an agent the next morning and was immediately refunded the amount. No hassle and very pleasant to work with.

When I initially went on PropertyRecord, I thought it was a one time fee. When I discovered it wasn’t the process of canceling was done efficiently with no type of pushback. So refreshing in today’s world. I did the live chat feature. Spoke with a gentleman named Paul. He was extremely helpful, efficient and it was done quickly.

My chat was fast and customer service ** person was on the button. Fast service and took care of my question. This site gave me all the info I was searching for and could not find on any other site. I was very happy to find a site that gives true information.

ONline response was quick and proficient, No issues finding my account, responding to my request and answered my questions quickly and efficiently. This was one of the fastest and complete "chat" experience I have had to date. Thank you very much. Duke

I thought that I was in KGIS website. I agreed to do a report for $1.00 The rep told me that I was billed $20. The rep reversed the charge. Good job. Below question, would I recommend. Only if they want to pay.

I used the PropertyRecord service for my property once without knowing that I signed up for a subscription. When I sent an email to request for the cancelation and a refund, I received an immediate response on my email and phone text message. I also contacted on-line chat agent (Sherryl I think) for possible refund of prior months, and my request was answered promptly. This was way beyond my expectation on all previous on-line services I had used. Thank you.

As has been reported by others here, the company SCAMS you by asking to pay a small and reasonable fee for a one time records request (in my case $5), but then, without notification or disclosure, since they have your credit card number, sign you up to subscription $5 every two weeks, and after they got away with that for a month then they increased the subscription to $20 every two weeks for mysterious reasons and without any action, notification, receipt, email, or warning. This was a ONE TIME records request! Perhaps they have something hidden in the T&C fine print that protects them legally, but they should be shut down immediately. It's FRAUD FRAUD FRAUD! Simple as that.

Donna is the person who took care of my concern. The moment I started the chat, she replied immediately. In less than 2 minutes, my issue was resolved. She was polite and efficient. Besides, I did not expect anyone to be available on a Sunday night, and there she was. I know, a little humor is needed nowadays more than ever.

The agent was quick to respond and quickly was able to help with the request I needed. Even though I needed to cancel the monthly subscription he was quick to assist with that as well. He was able to complete my request within seconds.

I needed to cancel my account after noticing a charge on my credit card. Helen, the customer service rep, was friendly and efficient. I expected it to be a hassle, but there was only good service. I wish more customer facing companies would follow this example.

It was easy to cancel my account via chat. Thank you! When I opened the account, it was not clear what I was signing up for. I just wanted a copy of my real estate tax bill. This is the first time that we are not paying via mortgage escrow.

This website is a scam. I went on to my local property records, got redirected to this website and now I've got a bunch of recurring charges which I never signed up for. Now I have to go through and try to get them removed. Be careful when looking for records on your local website.

very quick service and good results.. He analyzed the issue with a quick understanding and took the action I asked for... Hopefully will see the refunded amount soon! Will give a better feedback in the future.

I was unaware of continued charges from this website when I just needed to order a property line map on 3/17/26. It removed money again today 4/17/26 and they helped me to remove the account and refund my funds.

I liked the service and the information. There was confusion on the billing, and Scott helped me resolve this quickly. I was not happy about a charge, but it was resolved to my satisfaction. Customer service was very responsive.

The person that helped me with my problem helped me fully and I really appreciate it, Scott helped me and he helped me stopping a recurring charge I had since January and I told him to help with 2 months and he did, God Bless him.

I had a great experience with using this service. It provided me with all the details I was looking for. I would definitely recommend this service for anyone looking. I was able to look up my property details and information on the history and current information.

Signed up for the service to gather information regarding a property I was doing maintenance for and needed some blueprints. Although this service does not provide any blueprints or information pertaining to building specifics, it did provide interesting information about timeline on ownership, detailed satellite map of the building and its property bounds, flood plain information, a load of really detailed information on demographics of the surrounding town/neighborhood (i.e. socioeconomical income, type of work, avg age, longevity avg living in the home, etc.). If you are doing research and places to live this information will give you an idea of the people who live around there. This is not exactly what I needed, but the property I needed info on is a church and this information is very helpful for us to have getting to know our community better. It was worth the information even though no blueprints are available.

I bought one report package and did not opt in for continued subscription, yet they kept charging me monthly. There was not an obvious opt-in or out of that or I would not have. Be careful if getting a report, as they'll keep charging you. They did refund once I caught it, but just be careful when buying from them.

I was probably rushing to complete my task and I didn’t read that I would be charged an additional $20 but that’s on me. Make sure that if you don’t need the service long-term that you don’t opt in for any additional subscription. The customer service agent was helpful and courteous.

Hi I had a wonderful experience with Mary today. She was nice and fast at solving my issue. She listened to my every word and responded efficiently. Well done. I will let all my friends and family know about my experience!

You can get a lot of useful information from this service, but be very careful not to sign up for a monthly subscription unless that is what you really want to do.

I had a problem with my account And contacted customer service to cancel my account and have my last monthly payment refunded. Ashley did a great job of providing service and correcting the situation. Great customer service was provided by Ashley.

George was fantastic! He was very attentive and knowledgeable about the subscription services. He resolved my issues and removed the unwanted subscriptions immediately without any hesitation. I really appreciate the efficient and professional support.

Customer Service rep Anthony was amazing. He helped me with my issue. Was fast, friendly and very professional. Could not be happier with my chat experience. So happy to find out that great customer service still exists!

As I reviewed my credit card statement, I noticed a recurring charge of $20. I had forgotten that I had signed up for the service. I signed in to PropertyRecord.com and chatted online with Donna. I requested that my subscription be cancelled and also asked for a refund which she did promptly. The procedure went smoothly and I will keep an eye out for the credit on my credit card. She told me that the credit would show up on my statement in 3-5 days.

Debra solved my issue quickly and easily. I didn't realize there was an automatic subscription charged when I bought 1 record and she was able to understand and fix the issue. The refund was issued and I am satisfied.

Working on a timeshare exit. Didn't receive the proper information for a successful search. PropertyRecord was easy to use, and they honored the 7-day trial perfectly. Exit process was very professional. Too bad one can't say that about timeshares.

Customer service was very helpful, and courteous....I did not realized that I was getting billed $20 every month. I only needed the Property Record for a one time deal. She cancelled the account for me. Great Job!

I needed to cancel my account because I don't use it enough. The process was easier and quicker than any other subscription website I've ever used. The customer service experience was superb. The chat experience took less than five minutes to complete.

Super fast and extremely helpful! Wanted to cancel my membership and got a reply back instantly and problem was fixed immediately. Thank you so much Sarah. This positive experience was what my busy day needed.

Paul was very responsive and responded very quickly and professionally to my queries. He solved my problem within a couple of minutes. I had set up a quick request that turned into multiple transaction - so BEWARE of not paying attention but Paul took great care of me.

I was pleased with the service, especially because I contacted someone at 6:30 in the morning, but I noticed the charge on my bank account that I did not make. I found out I was signed up for a monthly subscription. Was able to cancel right then. It was a quick easy process and I couldn’t have asked for it to be any busier. I’m really glad I didn’t have to wait till later in the day, but I was busy.

The chat associate was very helpful with assisting me with my problem. She was efficient and resolved the issue very quickly. I did not have to wait like some other chat services. She was professional and friendly.

I was able to access what I needed quickly. The record included all the information that I needed. Ease when I was ready to close my account. I love the online and chat options. I know where to go for help the next time I need this type of information.

Your service provided the information I needed and when I accidentally subscribed customer service was quick and responsive to close my account. If I ever need a service like this again, I'll be back!

You handled the matter excellently. I was being overcharged and you identified the issue, corrected it, and refunded me the overcharge. Thank you again for making sure that I was satisfied with your service.

Charged a fee not expected, but the online chat box cured the issue and closed my account to avoid future issues. Well Done Property Records! Good service when requested in 2025 and easy solution when necessary in 2026.

I only wish is that the subscription without continuously charging for the service. Company needs better notifications.. BUT the agent was very transparent. Thank you professionalism. Keep up the good work!!

Your customer service agent Pamela was very helpful, but your charging policy is terrible....

I used the live chat feature for assistance with my account and was immediately connected with a Customer Service Representative, Kevin. From the start, he was incredibly responsive, professional, and easy to work with. He took the time to understand my issue, provided clear and efficient guidance, and made the entire process seamless. It’s rare to receive support that is not only quick but also genuinely helpful and personable. Kevin made what could have been a frustrating experience feel effortless. I truly appreciate the excellent service and would highly recommend using their support team!

Great place to get information about your property, their customer service is top notch! I would highly recommend it for anybody looking at details of their own property. Very friendly website too!

I was in an assumption that the service would be not as good like other online support service. But I was shocked and they did great job. Thanks and appreciate your support. The response was lightning fast.

Mary assisted with closing my account so I would not continue to be charged. Appreciated her help and prompt responses. She was very responsive and helpful. I was provided a summary of my account and confirmation my account was closed.

I signed up to get information, and I knew I would not be needing this service again any time soon. Timothy with Customer Service was so helpful and in record time he canceled the service. I will definitely recommend this site.

Working with PropertyRecord.com was easy and informative. I was looking up info on a rental property I own and was surprised at all the info that cam up while doing some research. I also found that canceling my subscription was easy too when I no longer need the service. No run-a-around. Just a simple we can do that and thank-you for using Propertyrecord.com.

I do not remember signing up for this service, although I guess I must have. Realized after a year that I had been getting charged $30/month. Once I discovered the charges they cancelled it promptly, but I wish I’d noticed the charges sooner. Cost me $360 for I don’t even know what.

I was trying to use the site in my work in real estate. I signed in and paid for a single use. I happened to notice a couple of weeks later my bank was billed for Propertyrecord.com. I emailed and had them cancel and refund the charge. To me this was not a huge deal. It was easy enough to correct. I gave it no more thought thinking it had been handled but yesterday I noticed they are trying to bill my account again. I sent an email and was told my account was active. I don't know if they are incompetent or criminal but regardless they will continually charge your account.

My concern was resolved within minutes. Very thankful for the prompt assistance. I was charged a monthly rate and I didn't realize there would be recurring charges. The charges for the previous two months were refunded and my subscription was canceled without any issues. Thank you.

We needed a a very current assessment of our mother’s property. This was an excellent resource. We actually got way more information than we needed. Customer service was great at resolving a slight misunderstanding.

Totally satisfied with the help I received from Amy. Solved the issue of past charges and closed the account so there will be no more. Very polite and professional. Wish all customer services were this easy.

I lost my AirPod and needed help finding the name of the person who own the home where it was located on my Find My App. Initially I thought I was only being charged $1 for this but was surprised to find out it charged me $20 for more information than I needed. The customer service rep was very helpful to explain and issue a refund for the $20. And I now am in contact with the person who has my AirPod haha. Thanks!

Had an awful experience, signed for $1 just to see tax value of a property, then they charged me for $9.95 without my authorization. They disguise as a state agency and try to rip you off. Be aware.

I needed some information about my work's property, I didn't realize I signed up for a membership until a charge came out of my bank account for the 2nd time. The chat agent understood my concern, addressed the problem and closed the account for me. No pressure, no questions. Thank you.

I was charged for additional months, and once I noticed, I reached out via chat, and everything was resolved within minutes. It took less than 5 minutes for them to look up my information and issue my refund to my card. Thank you!

Had a billing issue that was quickly resolved. There were no additional steps or issues in resolving the issue. Really appreciate the prompt response.

Even on a Sunday afternoon, I was able to use chat to help. I did not realize I signed up for a package with monthly charge. Excellent customer service to help me close my account. I only had a one-time only request. Thanks!

I received a report very quickly and easily. Canceling the membership was easy after I realized I was billed and that it was a monthly fee. I received confirmation of a refund to be issued in 3-5 days. Thank you.

My card was being charged due to a package I did not realize was recurring. Anthony - Customer Support - was very supportive, quick, and efficient in addressing my concerns. Thank you, Anthony, for your support.

Hi I am Writing this Review for the Way that Susan Helped me with my additional charges. She was very Knowledgeable and Courteous in solving my problem. I really Appreciate the way she took her time to help me get my problem solved. She is an Asset to your Company!!

While this site is helpful it is confusing to figure out what you’re paying for. I had 3 separate charges for different amounts. I thought I only authorized two of them. Beware that you need to monitor this closely. Customer service was helpful and was able to easily close my account and prevent further charges.

They have hidden fees and will auto bill you MONTHLY because you wanted 1 report and didn't read the fine print. The information is also very inaccurate. I would not recommend this site to anyone for any reason.

Awesome individual, quick and easy experience. Helpful and courteous, very professional. Pleasant and easy transaction, I wish all transactions were this easy to do. I would do business with them again. I forgot my login info and they were able to locate my account within seconds and handle my request in a timely manner.

Quick and prompt assistance that was to the point and achieved the objective. The desired outcome was much better than expected. I will return to this service once needed. Thank you for all of your help.

I needed to find a way close my account and was worried I would transferred to another department of a website. On the contrary, I had a quick chat and the agent closed it. It was very easy and quick which I greatly appreciate.

I was helped out to my satisfaction. No problem getting everything straightened out. I did not know that I had signed up for subscription. I was very pleased with how I was treated. And would recommend your services to others.

I was not aware that I signed up for a subscription service, after the 2nd charge I contacted on help chat and Samantha was very helpful and all issues resolved. I requested that the account be closed and a credit issued for the 2nd charge. All was resolved, thanks very much.

My intention was to go online and pay my property taxes. Somehow, I got confused and thought that this was the right site. So I agreed to pay the $1 fee. Turns out... WRONG site and I am billed $1, $7 & $20. Kimberly w/ customer support helped me ... and did it fast! Thank you so much! Very pleased!

Fast lookup and response - resolved right away. Understood the issue and acknowledged what happened and fixed with no issues.

It was very easy to address the issue. I didn't want to get charged for something that I wasn't using anymore and had already canceled. I really wasn't aware of the fees because I thought I had already paid when I first logged in.

Yesterday I requested a report from your website and agreed to certain payments while declining others. The report was received. Today I noticed I had an extra charge that I had declined. I contacted your site with my request for a reimbursement. My request was immediately handled and addressed to my satisfaction. The interaction was quick and very professional. I appreciate the assistance.

Had several inquiries, all were answered promptly and thoroughly. Very pleasant experience given that good customer service is not always received from many other companies I have engaged with recently. Someone there has done a great job setting up the customer support and help portal.

Amy was very helpful during the live chat session. She was prompt and informative. The live chat feature was very easy to use and efficient. I would definitely recommend this feature to my friends and family.