PropertyRecord.com Reviews

I was pleased with the service, especially because I contacted someone at 6:30 in the morning, but I noticed the charge on my bank account that I did not make. I found out I was signed up for a monthly subscription. Was able to cancel right then. It was a quick easy process and I couldn’t have asked for it to be any busier. I’m really glad I didn’t have to wait till later in the day, but I was busy.

The chat associate was very helpful with assisting me with my problem. She was efficient and resolved the issue very quickly. I did not have to wait like some other chat services. She was professional and friendly.

I was able to access what I needed quickly. The record included all the information that I needed. Ease when I was ready to close my account. I love the online and chat options. I know where to go for help the next time I need this type of information.

Your service provided the information I needed and when I accidentally subscribed customer service was quick and responsive to close my account. If I ever need a service like this again, I'll be back!

You handled the matter excellently. I was being overcharged and you identified the issue, corrected it, and refunded me the overcharge. Thank you again for making sure that I was satisfied with your service.

Charged a fee not expected, but the online chat box cured the issue and closed my account to avoid future issues. Well Done Property Records! Good service when requested in 2025 and easy solution when necessary in 2026.

I only wish is that the subscription without continuously charging for the service. Company needs better notifications.. BUT the agent was very transparent. Thank you professionalism. Keep up the good work!!

Your customer service agent Pamela was very helpful, but your charging policy is terrible....

I used the live chat feature for assistance with my account and was immediately connected with a Customer Service Representative, Kevin. From the start, he was incredibly responsive, professional, and easy to work with. He took the time to understand my issue, provided clear and efficient guidance, and made the entire process seamless. It’s rare to receive support that is not only quick but also genuinely helpful and personable. Kevin made what could have been a frustrating experience feel effortless. I truly appreciate the excellent service and would highly recommend using their support team!

Great place to get information about your property, their customer service is top notch! I would highly recommend it for anybody looking at details of their own property. Very friendly website too!

I was in an assumption that the service would be not as good like other online support service. But I was shocked and they did great job. Thanks and appreciate your support. The response was lightning fast.

Mary assisted with closing my account so I would not continue to be charged. Appreciated her help and prompt responses. She was very responsive and helpful. I was provided a summary of my account and confirmation my account was closed.

I signed up to get information, and I knew I would not be needing this service again any time soon. Timothy with Customer Service was so helpful and in record time he canceled the service. I will definitely recommend this site.

Working with PropertyRecord.com was easy and informative. I was looking up info on a rental property I own and was surprised at all the info that cam up while doing some research. I also found that canceling my subscription was easy too when I no longer need the service. No run-a-around. Just a simple we can do that and thank-you for using Propertyrecord.com.

I do not remember signing up for this service, although I guess I must have. Realized after a year that I had been getting charged $30/month. Once I discovered the charges they cancelled it promptly, but I wish I’d noticed the charges sooner. Cost me $360 for I don’t even know what.

I was trying to use the site in my work in real estate. I signed in and paid for a single use. I happened to notice a couple of weeks later my bank was billed for Propertyrecord.com. I emailed and had them cancel and refund the charge. To me this was not a huge deal. It was easy enough to correct. I gave it no more thought thinking it had been handled but yesterday I noticed they are trying to bill my account again. I sent an email and was told my account was active. I don't know if they are incompetent or criminal but regardless they will continually charge your account.

My concern was resolved within minutes. Very thankful for the prompt assistance. I was charged a monthly rate and I didn't realize there would be recurring charges. The charges for the previous two months were refunded and my subscription was canceled without any issues. Thank you.

We needed a a very current assessment of our mother’s property. This was an excellent resource. We actually got way more information than we needed. Customer service was great at resolving a slight misunderstanding.

Totally satisfied with the help I received from Amy. Solved the issue of past charges and closed the account so there will be no more. Very polite and professional. Wish all customer services were this easy.

I lost my AirPod and needed help finding the name of the person who own the home where it was located on my Find My App. Initially I thought I was only being charged $1 for this but was surprised to find out it charged me $20 for more information than I needed. The customer service rep was very helpful to explain and issue a refund for the $20. And I now am in contact with the person who has my AirPod haha. Thanks!

Had an awful experience, signed for $1 just to see tax value of a property, then they charged me for $9.95 without my authorization. They disguise as a state agency and try to rip you off. Be aware.

I needed some information about my work's property, I didn't realize I signed up for a membership until a charge came out of my bank account for the 2nd time. The chat agent understood my concern, addressed the problem and closed the account for me. No pressure, no questions. Thank you.

I was charged for additional months, and once I noticed, I reached out via chat, and everything was resolved within minutes. It took less than 5 minutes for them to look up my information and issue my refund to my card. Thank you!

Had a billing issue that was quickly resolved. There were no additional steps or issues in resolving the issue. Really appreciate the prompt response.

Even on a Sunday afternoon, I was able to use chat to help. I did not realize I signed up for a package with monthly charge. Excellent customer service to help me close my account. I only had a one-time only request. Thanks!

I received a report very quickly and easily. Canceling the membership was easy after I realized I was billed and that it was a monthly fee. I received confirmation of a refund to be issued in 3-5 days. Thank you.

My card was being charged due to a package I did not realize was recurring. Anthony - Customer Support - was very supportive, quick, and efficient in addressing my concerns. Thank you, Anthony, for your support.

Hi I am Writing this Review for the Way that Susan Helped me with my additional charges. She was very Knowledgeable and Courteous in solving my problem. I really Appreciate the way she took her time to help me get my problem solved. She is an Asset to your Company!!

While this site is helpful it is confusing to figure out what you’re paying for. I had 3 separate charges for different amounts. I thought I only authorized two of them. Beware that you need to monitor this closely. Customer service was helpful and was able to easily close my account and prevent further charges.

They have hidden fees and will auto bill you MONTHLY because you wanted 1 report and didn't read the fine print. The information is also very inaccurate. I would not recommend this site to anyone for any reason.

Awesome individual, quick and easy experience. Helpful and courteous, very professional. Pleasant and easy transaction, I wish all transactions were this easy to do. I would do business with them again. I forgot my login info and they were able to locate my account within seconds and handle my request in a timely manner.

Quick and prompt assistance that was to the point and achieved the objective. The desired outcome was much better than expected. I will return to this service once needed. Thank you for all of your help.

I needed to find a way close my account and was worried I would transferred to another department of a website. On the contrary, I had a quick chat and the agent closed it. It was very easy and quick which I greatly appreciate.

I was helped out to my satisfaction. No problem getting everything straightened out. I did not know that I had signed up for subscription. I was very pleased with how I was treated. And would recommend your services to others.

I was not aware that I signed up for a subscription service, after the 2nd charge I contacted on help chat and Samantha was very helpful and all issues resolved. I requested that the account be closed and a credit issued for the 2nd charge. All was resolved, thanks very much.

My intention was to go online and pay my property taxes. Somehow, I got confused and thought that this was the right site. So I agreed to pay the $1 fee. Turns out... WRONG site and I am billed $1, $7 & $20. Kimberly w/ customer support helped me ... and did it fast! Thank you so much! Very pleased!

Fast lookup and response - resolved right away. Understood the issue and acknowledged what happened and fixed with no issues.

It was very easy to address the issue. I didn't want to get charged for something that I wasn't using anymore and had already canceled. I really wasn't aware of the fees because I thought I had already paid when I first logged in.

Yesterday I requested a report from your website and agreed to certain payments while declining others. The report was received. Today I noticed I had an extra charge that I had declined. I contacted your site with my request for a reimbursement. My request was immediately handled and addressed to my satisfaction. The interaction was quick and very professional. I appreciate the assistance.

Had several inquiries, all were answered promptly and thoroughly. Very pleasant experience given that good customer service is not always received from many other companies I have engaged with recently. Someone there has done a great job setting up the customer support and help portal.

Amy was very helpful during the live chat session. She was prompt and informative. The live chat feature was very easy to use and efficient. I would definitely recommend this feature to my friends and family.

Your explanation of monthly charges is not explained clearly. But your virtual assistant was very helpful in closing the account.

I needed access to public records that I couldn't easily find at the appropriate government sites, and was able to quickly do so at Propertyrecords.com. Once I was done with my research, I was able to easily close my account.

I went from a 0 to a five-star review today because I was initially being charged $20 a month, unknowingly, for something I did not sign up for. Thankfully, a quick chat with Carol resolved the problem. She immediately issued a full refund and closed the account. Excellent customer service!!

I love the site. The result is comprehensive. I only need to use it once or twice a year and I don't mind paying for each use rather than carrying a subscription. Your response to my requests is super fast and I appreciate that.

I thought, like, most customer service systems, this would be a long and frustrating experience. I could not have been more wrong. I am very happy with my interaction. Helen was very knowledgeable and quickly helped me with my issue.

Got the information easy. Didn’t know it was a subscription though, but they helped me cancel without any harassment so I love that. Quick and easy, I would recommend if you’re needing information on properties you’re interested in.

Jerry did swell. He followed my request quickly. He even tried to convince me he was a real person. I know a bot when I see one : ).

The customer service person who assisted me today, Barbara, was very helpful and took care of my problem right away. I wasn’t sure how my request would be received but it was received with no problems and the situation was rectified right away!

I needed a report on a particular property, and this service was quick, easy, and affordable. The live chat was helpful in answering questions. I received the report I needed in minutes and it contained all of the information I was looking for. Great service!

I had an additional charge that I did not expect and the agent, Russell, was able to refund me the additional charge. I also requested the account to be closed, and he was able to do that as well. He provided me the confirmation numbers for both. It was a very good experience, and Russell did a great job.

I used this website to retrieve a property report, but I didn’t realize I was being signed up for some kind of subscription. I later noticed they had been charging my credit card monthly, even though I only used the service once. The website is not very user-friendly, especially when trying to find information about your account or how to cancel. That part was frustrating. However, I did reach out through the live chat feature, and the representative was helpful and assisted me with resolving the issue. Overall, just be careful when using the site and make sure to review what you’re signing up

I used this service and was very pleased with the results. Very thorough. I also used Live Chat to resolve a question I had and was happy with the professional interaction and courtesy. I highly recommend Property Record and would use again in the future.

Outstanding customer service through the instant messaging. Nancy was prompt, courteous and resolved my issue immediately. Your website was very helpful, and I am completely satisfied......Thank you, Nancy.

Easy to use, fast and got the information I needed right away. I would recommend it to others if needed it to public records of their home and information of who's lived there. Gives you peace of mind knowing you can move forward with a home purchase.

PropertyRecords.com delivered a comprehensive report of my property when I wanted to know the history of it. The price was reasonable. When I had an issue with my account a year later, they helped me resolve the issue immediately through their online chat. Very useful tool. I will use them again.

Representative very professional and solved our problem quickly and efficiently.

The records provided were what I needed but I didn't realize the service was reoccurring. I contacted customer care through the chat feature and Stephanie helped me cancel the service and refund the latest charge. Fast and professional service! Thank you!

I was unaware of something that I had gotten myself into with a subscription that compine fixed my problem right away and had wonderful customer service via their live chat. If I did need to access property records more frequently, this would definitely be my first stop.

Overall I was not happy with Property Record as the fees weren't made clear. However, I did receive great support from the agent who listened and explained the fees and issued a refund for the recurring charge that I was unaware of.

Easy service to use. Don't like the monthly $20 service fee, as I just need one record, but was able to cancel future charges easily. If you are wanting to find out information regarding a property, this is a good source.

Representative was quick, responsive, and very helpful! He addressed all of my concerns and applied the appropriate corrections to my account and resolved my peace of mind. All the incorrect charges we resolved.

I was very surprised to see charges on my card that I thought were deceptive. Customer care took care of my problem. You can get this information on your county website for free. This company just makes it easy for you to do.

The representative was quick to respond and resolved my concerns. I appreciate the feedback and resolution of my question. I am very satisfied with the service and outcome provided. I recommend the representative for quality service.

Your Customer Service chat was great. The person who just helped me was attentive, and professional. He/she attended to my needs and solved the issue immediately by reviewing my account that was created with your firm. Acknowledged that I was double charged $9.95, once on March 12, 2026 and again on March 30, 2026. A refund for $9.95 was submitted for me and will be processed within 3 to 5 days.

Website is simple and straightforward. Totally forgot I had this subscription and didn't want the charges. All I said was "I want to cancel my subscription" and customer support basically said "okay. Here's the confirmation #". It's nice when things easy like that.

The records that I received were very well done. It gave me more information that I expected. The representative that helped me on 4/6/26 was very helpful and resolved my concern and request in a very timely manner.

Anthony was quick and professional, I was being charged monthly continuously and I didn’t know why. He prevented further charges with no questions. They allowed me to feel less stress and more comfortable. Thank you!!

You have to be careful when using Property Records; a user might think that requesting and receiving information one time is the last time you'll be charged. Think again: even if you don't need to use this service again, they keep charging you $9.95/month! I did reach out to them via Chat to complain and they did reimburse me and closed my account. I won't be using this service again.

This was a one time use to help a friend that is trying to sell her property. I was surprised at the cost, but happy with the detailed report. Cancelling my account to avoid future charges using your chat feature was easy.

I used the chat, and Kevin helped me. He was courteous and resolved my issue rather quickly! I appreciate great customer service!!! Thank you again! It says that it is too short, but that is all I have to say about the chat that took all of seven minutes! Thank you!

I was able to cancel my account once I saw the live chat. They were very helpful. However, when I try to email you through your system a day earlier, it bounces back. I also want to inform you that your site was a bit suspect in that I was under the idea that it was a government site, and that I was only going to be charged once. Best regards.

The PropertyRecord Account was canceled as requested. My concern is that it was not clear that the account was to charge $20.00 a month. Recommend it is clearly noted when you create an account. The customer service member was excellent.

Susan was prompt when providing me service to close my account. Appreciated that she didn't refer me back to account info to the close account, which I now realize I could have done on my own. Would definitely recommend this app to individuals needing this type of information.

The help I received was very prompt and professional. I found the agent to be very helpful and understanding of my situation. No questions were asked of me and what I needed done was handled quickly! I appreciate that! Thank you!

The agent was very helpful with my random charges appearing on my bank account. She cancelled my account as I ask and made corrections accordingly. She was very professional. Responses were quick. The mattered was handled. I should not have had to contact the agent had my account been handled properly but the representative cleared it up.

Larry **

I kept getting $5 and $20 charges on my monthly VISA billing. I contacted the Maricopa County Recorder's Office via Chat and was pleasantly surprised they could help me almost immediately. And this occurred on Easter Sunday, when I thought there would be no service available. The office was able to immediately locate my account and at my request, eliminated the account. And I should therefore not have any further charges to my VISA account. I was pleased with the results.

Pamela did a very good job helping me get my account closed. I appreciate her work. However as a company I am highly dissatisfied with your service. You made it appear as if I were paying a one time payment of $9.95 for the info I wanted, but then you found a way to actually sign me up for a monthly service. I have been cheated out of two or three payments for no service. You should be much more ethical and make your motives and charges much clearer. I will not be using your service in the future and will tell anyone who asks that I found your practices questionable.

My experience on Sunday 4/5/2026 with your agent was amazing. Handled every step I needed to cancel my subscription that I am no longer in need of and the help was accurate and efficient. Thank you so much for your service and help. I have no further comments to make at this time. Thank you for your immediate help and attention to this request this morning on Sunday 4/5/2026. Have an AWESOME DAY!!!!

I was unfamiliar with the property site and ended up signing up and being billed for things I didn’t need. Margaret in customer support got me refunds and cancelled my accounts to keep me from being charged again. This was all done late on a Saturday night. I wasn’t expecting this level of support. Thank you for the help!

Ugh. I somehow interacted with them and got signed up for a recurring monthly subscription, which I didn't catch. It must have been in very small print. And forced the user to OPT OUT instead of having you OPT IN. Very slimy business practice.

I discovered a charge on my credit card for months that I did not know about because my paralegal had signed up to use the service. I chatted with the company and they refunded 100% of the fees that I did not use their services and for which I did not know I was being charged. They are a very trustworthy company for that reason!

I noticed an unexpected charge on my credit card account and contacted PropertyRec.com to rectify it. Nicholas was very efficient. He answered my questions to my satisfaction and told me how to prevent future charges. He was very courteous and respectful.

I requested a refund of a subscription for a service I only should have paid a one-time fee and my account was closed and Shirley initiated a refund. I was satisfied with the result; however, disappointed that my account was labeled as "subscription" when I choose a one-time fee.

I chatted with Shirley and she was very helpful. However I feel as though I was scammed by this and it seemed like I would be charged 99cents for a one time information but I was charged $9.95 twice and that is bull. Your policies and cost were not clear at all. And the information wasn't all that helpful anyway

I contact Stephen to discontinue my account and charges and he was understanding and helpful.....I trust there will be no more charges....

Somehow I got signed up for this account unbeknown to me how it happened. So I would say my initial visit was very confusing to my senior non tech brain. Cancelling the account was a breeze and handled quickly. Thank you.

Quick resolution to my issue. Was able to cancel my service so I would not have future billing. Was able to do all of this in less that 5 minutes. Thank you so much!

Well, it took some doing, but the rep did, in the end, resolve my situation. "It" couldn't answer my questions about double billings, then told me I had 2 accounts. Supposedly I started a 2nd one 5 days after cancelling the first one, but problem is they were double billing me since the beginning of the 1st one (for 3 months), then continued double billing me for the next 2 months.

I had an misunderstanding on what I signed up for and got what I thought was double billed. However, your agent was kind and politely explained I signed up for an account, and received the report as part of that ongoing service, and then helped me close the account.

Chat Support took care of my issue within minutes. Awesome assistance! The support person came on instantly. I did not have to wait to get a live person through chat. I was refunded my money instantly. I did not realize it was a membership.

I saw charges on my credit card when I thought it was a one-time transaction was actually a subscription. So I had it cancelled, and they did right away. They gave me a confirmation number, I just hope it's real.

4 stars for the business, as it was confusing why I was originally charged $20 unexpectedly. Possibly my fault. But the customer service was excellent and they reversed the charge. 5 stars for service.

The agent was very fast and helpful. There was no pressure to stay subscribed or special offers. I asked to cancel and that’s what they did, no wasted time! If I’m ever in need of these services again I will certainly Propertyrecord.com against n.

Live chat immediately connected me with Andy who handled my request in less than 2 minutes. No hassle and no pressure to keep service. I was told the amount that I had been charged and that was it. Great job.

Patricia was amazing. She was smart and understanding. She resolved my issues quickly and professionally! She's a keeper! Give her a raise!!! I wish all customer service reps could be half as good as Patricia!

I had a great experience working with this property records company. Their service was efficient, professional, and incredibly reliable from start to finish. The information I needed was delivered quickly, and everything was well-organized and easy to understand. What really stood out was their attention to detail and accuracy. In a field where precision matters, they clearly take their work seriously. The process was smooth, and their team was responsive and helpful whenever I had questions. If you’re looking for a trustworthy company to handle property records, I would absolutely recommend them. They made what could have been a complicated process feel simple and stress-free.

Great service, gave me the permit history information I needed for my property. When I chatted with customer service they were very quick and helpful. Easy to use service, walks you through everything step by step. Glad I found this site.

Quickly got the help I was needing to close my account. I only needed it for the 1 time I had stuff retrieved so I'm grateful for the quick response in canceling my account. Thanks for all the assistance.

RE: Confirmation #**. Very pleased with the Chat in solving my problem regarding a pending charge to my bank account which was an error on your end. Thank you. Please check the CHAT for the additional detailed information that was provided to your staff regarding an unauthorized charge to my bank account. Previous charges which were correct are listed: Feb 13 for $5.00, Mar 2 for $5.00, Mar 19 for $20.00. April 2, 2026: A pending $20.00 charge to my bank WAS NOT AUTHORIZED....This was the issue and was corrected today.

I didn’t realize I was going to be charged every month and I reached out to get assistance to close my account. Kimberly helped me by closing my account and honoring my request for a $20 refund. I truly truly appreciate that!!!

I ordered one property report for $9.95, and apparently received two additional charges for PDF reports for $7 and another charge for $1. Then I received three additional emails advising that my account allowed me to continue searching for properties, but each email including two a day apart were associated with a $9.95 charge to my credit card. I did not authorize or request any property search, and I do not recall any notification that I was subscribing to a service with random charges. It reeks of a scam. The service is good, but being charged for unnecessary extras and random charges on my credit card is poor business. I won't use your company again because of this.

I didn’t realize I had a recurring charge on my account as I only required a 1-time purchase of my property record. I reached out to PropertyRecord.com and requested a stop of the recurring charge and a refund of the most recent charge and Ryan handles both with ease. Thank you for this simplicity! When I need an additional record on the future, I’ll gladly utilize this service and I’ll take care to ensure I don’t opt in to a recurring charge.

If my subscription is stopped, I am very satisfied with the service I received. Very efficient process, Steven was very helpful, and efficient, and provided a case number. Usually, the subscription continues and it's a headache to stop.

The chat option was very helpful in getting my questions answered and my requests fulfilled quickly. Very easy to use and happy with the help I was given.

Customer service was quick to respond and resolved the issue immediately. The customer service representative was extremely helpful and quick to assist me with the issue and everything was taken care of within a short period of time and I'm completely happy with the results.

Quick response. Your county is pretty much the only one that has a chat figure on its website. Since I do much business all over the United States, a lot of them are very primitive. Thank you, Amy, came on and within 1 minute I received my full service, with professionalism and courtesy.

Called today regarding a subscription I accidentally set up. Thomas was very helpful and was able to find my account and help me stop the subscription. He also was able to give me a refund for the subscription charges. He was great!

I had a great experience with Richard, the customer service representative who assisted me with a recent billing issue. He promptly investigated the situation, clearly explained the cause of the problem, and quickly issued a credit to resolve it. His professionalism, efficiency, and clear communication made the entire process smooth and stress-free. He did an excellent job, and I truly appreciate the support.

I was able to find the info I needed very easily. I no longer need to use the service, so I chose to cancel. George was very helpful with that. The amount of information on properties is amazing and informative. I will definitely use this service in the future if I need more. Thank you.

Robert is great. He was quick and efficient. Job well done champ. Hire more people like him because he is fabulous.

Thank you for quickly resolving my issue. I didn't order the package, somehow, it was charged without my knowledge. Please make it clear about the package & monthly recurring charge amount. Great customer service. Thank you.

Linda was able to answer all of my questions about my account, and when I asked for a credit for an additional unexpected charge. I was able to get a credit on my account. I was pleased with the overall results.

Rachel answered promptly and solved my issue right away. I did not realize this was subscription. Rachel was very pleasant and professional to work with. She resolved my issue. She was courteous. That’s all I can say.

Tim was very helpful and my problem was resolved in less than 5 minutes. He provided great customer service. He prevented any further changes like asked. I asked to cancel my membership that I didn't know I signed up for.

PropertyRecord.com made it easy to find information on a property that my brother has and is considering selling. The only thing that would make your service better is if there was a longer time before the first payment charge (it was less than the next day for me) perhaps consider two or three days before first payment after the initial $1 charge, since I already paid for extras $1 report charge, $9 for owners, $9 for deed, $15 for comprehensive property report, and then the $7 pdf charges add up way too quickly.

I needed to cancel my membership, but the email addresses I was using to sign in were not working. I worked with Kimberly, who quickly located my account. It was using an email from a former employer, and she was able to resolve my issue quickly.

Support Team was easy to work with and helped me resolve my issue quickly without any problems! It was Awesome! Quick and Easy! I have never had such a pleasant experience getting any issue resolved!

Peter did an amazing job assisting me and made the customer service over chat quick and effective. I am really thankful for how he explained what was going on with my account, and sided with me and helped me with a refund.

Good service. Accurate information for the most part. Fair pricing structure. Cancelation process was painless and chat system is very responsive. Interface is simple and very user friendly.

Rep was quick and polite. Service is kinda shady with sign up and cancel. But Rep handled my cancellation very nicely. I had to search for the cancellation link though. And now it’s making reviewing them difficult.

Excellent service. Very professional and timely. Chat response was excellent as well.

While I was unhappy I was set up on a monthly subscription and had missed the charges. I am happy to say I used the live chat and was given a confirmation of a complete refund and cancellation within minutes.

I didn't realize that I had signed up for a package and was confused why I was being charged again. I thought it was a one time fee. I went online with Shirley and she took care of the charges and ended my subscription. I do hope it goes through!

Richard helped me and solved my issue. I wanted to cancel my subscription plus get a refund because I kept getting charged even after not using the website for months. He was really quick and helpful! Thank you so much.

The service and report were quick - I had received it within the same hour. I had also mistakenly signed up for a recurring subscription, but I canceled via the live chat on the website. The service seems highly responsive, professional, and helpful.

I was assisted within a minute, and the support I received was exceptional. Everything was handled quickly, clearly, and with genuine professionalism. It’s rare to experience service that is both efficient and friendly, and I truly appreciated how smooth the entire process was.

It was an amazing experience from start to finish. The process was simple, clear, and straightforward, and cancelation was surprisingly easy. Everything worked exactly as expected, and the customer support made the whole experience smooth and stress‑free.

Side chat was so easy and quick to respond! I appreciate all the help, as I stay busy and don't have time to review all that is needed to complete the task. Thank you again for the quick assistance to my problem.

The report was helpful and for a good price, but I didn't know I was signing up for a subscription and was being charged $20/month. The customer service/chat was super helpful though in closing my account, stopping the charges, and refunding me on all of those charges that I hadn't expected.

Agent was helpful with a recent transaction. Unfortunately was billed for service again so agent cancelled the account. There should be more instruction on the use of the account. Once your bank information is loaded it is too easy for them to continue to charge you. There should be a reminder or charge notification emailed about your account.

The account management of the website is really poor, I only used the service to pull one record and I had no way of finding out if I had an ongoing subscription. Gary from customer support was able to help quickly though.

Used the service to get some information for tax purposes. Easy site to navigate. I had some questions regarding the payment for the services. Use the chat to ask questions and clarify an issue. Friendly and helpful customer service!

Richard was very fast and efficient at closing my account. I was charged $9.95 unwillingly after using the website 1 time several weeks ago. Richard closed my account within minutes and prevented any further unnecessary charges.

I appreciate I was able to chat with a live person quickly and efficiently and not a bot. Gary was incredibly helpful, cordial and responsive. I'm sure all his team have the same pleasant and helpful customer service. Keep up the great work!

So Fast and friendly. It takes only 2 minutes to close my account to end my payment. This website is very helpful to look up information that you need to check who is owner of a property to avoid scam leasing. Thank you for big help.

They provided a very clear and concise report showing multiple aspects of the property. If you are looking for your tax records, appraised value, outstanding license, etc. This would be a good product. After completion, I was able to cancel my subscription effortlessly

Amy was very helpful and promptly canceled my account. I no longer needed this account and was surprised that I was bill $9.95 today. I would like a refund please. I suspect this is a third party service, typical of outsourced government services.

Agent great. Very cooperative and helpful; it was worth it to contact you, my experience very positive. We will recommended peoples for that. Thank you again. It was charge in my credit card for the second time but the issue was resolved.

Charles was friendly, professional, and was able to quickly resolve the issue without being accusatory or trying to make the issue personal. I appreciate that I was able to get this resolved and not walk away irritated.

Peter was amazing and understood my concern. He worked to give me a refund for my account. He helped me to understand why I was being charged and how to understand the service. I would recommend him as a representative to anyone.

I needed to get a plot report, and the process was simple and easy! The customer service was fantastic as well! I got on a quick chat and was helped immediately! I highly recommend using this if you need a report like this.

I thought this was going to be a real pain but once I got past all of the upsell items and received my report, it was actually a very detailed report and I only got the standard version. Very happy and when I needed to end payments as was spelled out for me, it was very quick and easy. A very helpful and easy experience.

My experience with Property Record was very easy and the live chat was very helpful. I am pleased with the ease of the website and the ease of working with the live chat. I would recommend this site to family and friends.

Nancy was very helpful and responded quickly to my concern. I was impressed with how fast she was and was able to take care of my situation without any follow up questions of why. Thanks for your help, Arnie

I received exceptional assistance from Angela at support. She took care of my concern, and the report that I requested previously on my in-law's property was very complete. Thank you for taking care of an issue, that I may have been responsible for.

I had difficulties finding the thing that I needed, which was a one time record download, and ended up being enrolled in a subscription I did not want. Fortunately, at least for now, it seems that customer service will reimburse what was not used. I expect to see the reimbursement coming back soon.

Patricia was wonderful - fast, efficient and very nice to chat with. She was able to answer my questions immediately and was extremely helpful in getting me copies of my receipts. Thank you for your help!

Excellent service today. Representative name: Ashely. Immediate assistance. Immediate understanding of my concern and resolved my concern within minutes. I was prepared for a lengthy discussion just to get someone to understand what I was complaining about.