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Power Home Remodeling Reviews

Chester, PA

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About Power Home Remodeling

Power Home Remodeling is a full-service exterior renovation company that focuses on upgrades that make your home more energy efficient. Its core services include vinyl replacement windows, entry doors, asphalt shingle roofing systems, attic insulation and vinyl siding.

Pros
  • Energy-efficient products
  • Free project estimates
  • Limited lifetime workmanship warranty
Cons
  • Limited choice of materials

Power Home Remodeling Reviews

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    Page 15 Reviews 2455 - 2655
    Customer ServiceCoverageTechRefunds & PayoutsHonesty & Transparency

    Reviewed June 20, 2025

    My wife and I had Power HRG completely reside and upgrade our attic insulation. They have the worst communication from a contractor I've ever worked with. They want you to do everything through a cell phone app or website. Then they lie and say it's because the banks want them too. Their communications and coordination of their contractors are poor. Their contractors are good and they use good materials, but I wouldn't recommend using them. We had a problem with an electrical outlet almost after they finished. They did have an electrician run a new line, but they never repaired the hole he left it the wall. Worst of all, after paying for the work, I am now getting hounded on both my cell phone and my home phone line from their robocalls and other persons asking me to do remodeling work with them. I've asked them and even talked to supervisors and I'm still getting calls.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed June 20, 2025

    We had a run of four casement windows, one of which had broken glass, and some had handles that no longer worked. We also had a decorative side door to our garage that was crumbling. Power did a great job measuring everything and installing them quickly and professionally. I was especially impressed with the way they took care of the doorframe — it looks great while also fitting the character of the house!

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    Reviewed June 20, 2025

    Every step of the process from the initial pitch, to the project plan, to the final install has been an effortless experience (for me at least). I have very high confidence in the work that’s been done and fully intend to return to Power for doors, siding, really anything else they offer. No complaints. No concerns. Everyone involved has been brilliant.

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    Sales & MarketingStaff

    Reviewed June 20, 2025

    Katherine C. was my sales rep and she really took her time to explain the product and process. My home looks even more beautiful with the upgraded windows and door! It is hurricane prepared! Thank you!

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    Staff

    Reviewed June 20, 2025

    All my contacts were so professional....and excellent products. They came on the date and time provided. I loved no money down until the project was completed. I give them an A+ plus and would recommend them to everyone.

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    Staff

    Reviewed June 19, 2025

    Great job and such beautiful work with the installation of our windows. The work area was left clean and spotless. Everyone working at our residence were very professional and willing to answer questions about the product and installation.

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    Staff

    Reviewed June 18, 2025

    Kevin was amazing! Kevin was knowledgeable, resourceful, respectful, understanding, friendly and kind. Kevin went above and beyond to make me feel comfortable with my decision to proceed with the product. Kevin did such an amazing job that I have shared his information with my family! Thank you Kevin for all of your help and for seeing and understanding me and my situation’.

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    Staff

    Reviewed June 18, 2025

    Power home remodeling group did the windows in my living room, dining room and kitchen. They were very professional with every aspect of the job. I would highly recommend them to do any work on your home.

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    Staff

    Reviewed June 18, 2025

    Roof and door installation very professional, high quality and overall good experience. Steven was very thorough and conscientious. Explained the whole process very well. Would use for future products on my home.

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    Reviewed June 18, 2025

    From start to finish everything went absolutely smoothly. Never pushy and extremely respectful of time and budget. The installation started on time and the gentlemen that performed the work protected our belonging and were gone as if they were never there. Would absolutely use them again.

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    Staff

    Reviewed June 18, 2025

    I would highly recommend Power!! Everyone was friendly, professional and knowledgeable about the product and installation from start to finish, making it a great experience. I will definitely be contacting them for additional work in the future.

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    Customer ServiceMaintenanceStaff

    Reviewed June 18, 2025

    From the very start Power has given us a good experience when it comes to fixing up our home and changing the windows. Very detailed. Everyone is friendly and very helpful with all our questions. Very great customer service and very happy with the outcome.

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    Reviewed June 18, 2025

    Awesome company. Awesome experience from beginning to end. Love my new door and window. Best decision going with company. Everyone from the company was completely trustworthy and made me feel like family.

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    Staff

    Reviewed June 18, 2025

    Had my entry doors replaced with Power. I cannot recommend them enough. From beginning planning the project, to the install and handing over the new keys, was super easy and professional. Highly recommend!

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    Punctuality & SpeedStaff

    Reviewed June 18, 2025

    Great experience from start to finish. Everything shown and explained was clear, consistent, and to the point. Everyone is very professional and respectful to me my family and my property. As well as prompt and ready to get the job done.

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    Reviewed June 18, 2025

    Everything has been great to this point. We had a lot of fun with Evan and everyone else has been super personable. We would absolutely recommend Power to anyone looking to get their windows replaced.

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    Verified purchase
    TechSales & MarketingPriceOnline & AppStaffRates

    Reviewed June 18, 2025

    We were blown away by the expertise and how educated the consultant was - Mr. Juan **. You could tell this company offers extensive training to their employees to ensure the best are sent out to represent their company and in ways that demonstrate kindness, compassion, and education. He didn't skip a beat when answering any questions. We have never experienced a company that had a detailed slide show and samples of materials. Mr. Bernal even took photos of our attic and took the time to explain all the damages that he saw. His work ethic was superb. He was very patient with us as we noted down all he talked about and explained prices very thoroughly. We appreciated that there wouldn't be any surprise increases in cost. We felt very comfortable in moving forward with this company.

    We loved how all the photos of our home (roof, attic) were inputted into the app for us to view. So we could see the before and after photos, too! Couldn't ask for a more professional and knowledgeable company - we look forward to doing business with them on other projects they offer because we know we will be in the hands of a company that is trusting and communicative.

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    Sales & Marketing

    Reviewed June 17, 2025

    Great process from start to finish. From the initial sale, to the installation the windows, the process went smoothly. I would definitely recommend Power to others in need of windows or other services.

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    Staff

    Reviewed June 17, 2025

    I was satisfied with all the work performed by Power Home Remodeling. All the crews were professional. Was a great experience. I will use them again for future work, they cleaned up well and didn't leave any debris.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 17, 2025

    As a three-time previous customer having done my roof, soffit, fascia, gutters and now my entry doors I am confident in the overall quality of products and services delivered by Power Home Remodeling group. The projects have gone over nearly flawless with great communication. The quality of workmanship was top-notch and I really enjoyed the visit with the salesperson who gave a thorough demonstration. I am continuing to work with power for additional work to my garage. I would gladly use their services for work categories they do not provide. But I will say I am very satisfied and recommend their services.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 17, 2025

    Very professional. What really stood out was their respect for our home and schedule—always punctual, cleaned up daily, and took the time to explain each step of the process. Speed and good quality in a package. We’ll definitely be calling them again for future projects. Thank you, Power, for a job well done!

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    Customer ServiceSales & MarketingStaffTransparency

    Reviewed June 17, 2025

    My mom needed new windows and a front door. We had family members that have used Power before and because of their experience we called Power for moms windows. Our experience with Power echoed that of our family members from the thorough explanation from the sales person to the install. We were very pleased with the detailed installation from install to clean up and would highly recommend Power.

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    Staff

    Reviewed June 17, 2025

    I’ve done two window projects with Power Home Remodeling. It had been excellent service from start to finish. The installers show up, get right to work, and do not stop until the work is completely finished.

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    Reviewed June 17, 2025

    Power did our siding, trim, gutters and all of our windows. They showed up on time and the crews were absolutely great. They did a great job. Would recommend to anyone looking for exterior work. Awesome!

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    TechSales & MarketingPunctuality & SpeedStaff

    Reviewed June 16, 2025

    I have only great things to say about Power Home Remodeling. From scheduling a salesperson to come to the home to the installation and inspection. Tristan the salesman came to our home and not only explained product but also showed us the benefits of Power Windows and Doors. Having been through a not so great ordeal with our bathrooms from another vendor for almost a year he understood our hesitation with completing such a huge project and suggested we get just what was urgently needed now do to structural damage that was already apparent. We agreed and signed a contract. The next person we met with was Anthony who again was a complete gentleman and a joy to have in our home and deal with. He was very personable and pleasant. We set up a time for installation and for quality control to come in afterwards.

    The day of installation Julio came in with his crew and got the job done within a matter of hours. They were a great group of guys who worked hard and efficiently. They were extremely polite and cleaned up everything and answered any questions we had. After they left Travis showed up and completed a thorough inspection of their work and went over warranties. He also wanted to know our experience with the individuals of Power. It was again very refreshing to see how much they care about the consumer. Before leaving we did decide to finish to remaining windows in the home as overall it was an excellent experience.

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    Staff

    Reviewed June 16, 2025

    Our new windows are great. They are attractive and easy to clean. They are quiet and energy efficient. The folks we worked with at Power were very professional and did a good job cleaning up after the project was finished. We look forward to getting new windows for the rest of our house.

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    Staff

    Reviewed June 16, 2025

    Our experience with Power from start to finish has been wonderful. Every single person we’ve interacted with has been kind, professional, and personable. They’ve been easy to work with and we love the finished product, too!

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    Customer ServiceTechSales & MarketingPunctuality & SpeedStaff

    Reviewed June 16, 2025

    From the beginning of the process our sales person was totally professional. He helped us choose the style of windows, brought samples and explained the entire process clearly. He showed us samples of the glass that they would use and how it greatly cuts the heat. Our primary concern was the heat and look of the windows. He also informed us of discounts we were eligible for if we purchased the windows, which was of considerable savings.

    We scheduled the install and the installers came on the date that was agreed upon and the time. They were professional in their work. They went over the installed windows with us, showing us how to remove the screens. The installers did a timely and excellent job. They thoroughly cleaned up after the install. We could not be happier with our new windows. After the install Power sent a follow up person to check quality of install and had a conversation to answer any concerns about the process and install. This is how a contractor should be. I would highly recommend Power for any window install.

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    Sales & MarketingPunctuality & SpeedStaffTransparency

    Reviewed June 16, 2025

    Excellent experience across the board from measure to installation. Salesperson was straightforward and not pushy. Installation was extremely quick, tidy and efficient. They have an app that you can use to check for updates on your project which is super helpful. The new Pella windows look great from the outside. So glad I decided to use them.

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    Staff

    Reviewed June 16, 2025

    Very informative. Very sweet people. Helped us out of bad situations and remodeling our home the right way for a lifetime. Not just run of the mill generic fixes, renovations fit for our home for our future.

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    Customer ServiceCoverageSales & MarketingStaffTransparency

    Reviewed June 16, 2025

    I had a quality experience dealing with Power Remodeling for a Roof replacement. From the initial sales experience to installation and follow-up, I highly recommend the company for an excellent experience. I am comfortable that the roof warranty is a transferable, full coverage, 50 year warranty. The explanations and dealings with the company have been top notch.

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    Staff

    Reviewed June 14, 2025

    From start to finish this company has been 5 stars. They are polite. Respectful and thorough. Their workmanship is top notch and they truly care about their customers. I would highly recommend them for any of the services they have to offer. You won't be disappointed.

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    Staff

    Reviewed June 14, 2025

    Power Home Remodeling just did our windows and roof. The crew was very professional and courteous. Their quality inspection was very thorough. The house looks brand new! I would definitely recommend them for any outdoor jobs on your house.

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    Staff

    Reviewed June 14, 2025

    Love the quality of these windows. The installation crew took time and care to install the windows. The finish work turned out amazing! I would definitely recommend them for your home improvement needs!

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    Staff

    Reviewed June 14, 2025

    Excellent Service! Very Professional! Right on point! Every thing was Explained to Us! We are very Satisfied! 100% We will continue to work with you and your Services! We will let Our Friends and coworkers know about your Services! Thank you so much! We are So very Satisfied!

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    TechPricePunctuality & SpeedStaffHonesty & Transparency

    Reviewed June 14, 2025

    We had a great experience with Power. We knew we would need our windows replaced in the next few years and had someone from Power doing work in the neighborhood. The initial representative did a good job explaining the details of their Pella Symphony windows and how it may serve as an upgrade over our current windows, using photos and showing us our current windows to help us understand the benefits. Pre installation personnel were quick and efficient at measuring and preparing for install.

    The installation team was quick and clean and everything was completed during the timeframe we were quoted from the beginning. After install, a quality assurance team came out to make sure we knew how to operate the windows and didn't have any questions. They also found a small credit for our project and immediately had it applied to the account on something we never would have noticed- that honesty is important in contractors as well. I would recommend Power to our family and friends based on our experience.

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    PriceStaffRates

    Reviewed June 14, 2025

    Recently had a project completed by Power Home Remodeling. Price which included labor was very affordable. Everyone at the company took care of us and made sure we had no issues every step of the process. Would definitely recommend them to friends or family.

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    Staff

    Reviewed June 13, 2025

    Overall good experience. The installation crew members were on time. They were courteous, and worked diligently to get the job done within the time promised. They cleaned everything up and were overall nice guys.

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    Punctuality & SpeedStaff

    Reviewed June 13, 2025

    The project was professional from start to finish. They’re many options to fit your home’s needs. I am excited to finally feel the difference in my home with the installations of my new windows. I’ve waited long enough!

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    Reviewed June 13, 2025

    From start to finish the people we worked with from Power were incredible. I was skeptical at first when I had someone come to my door asking if I wanted a free inspection, but I am SO happy that I trusted this company with our family home. The warranty and overall quality of their work is something that is hard to find when searching for home improvement companies. This project has made our house feel like OUR home. Thank you to everyone at Power that was involved. We truly appreciate you.

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    Reviewed June 12, 2025

    Starting with the initial free estimate and throughout the preparation and installation process, my expectations were exceeded. Quality service and workmanship from the Manny and his crew and kudos to Matt ** and Matt **.

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    Customer ServiceStaff

    Reviewed June 12, 2025

    The complete roofing project being done by Power has been a wonderful experience from beginning to end. Matt and Daniel were very informative throughout the project. Communication by company is excellent.

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    Rates

    Reviewed June 12, 2025

    This is the second time we've used Power. If we could give them better than a 5 star rating, we would. We were pleased the first time with everything that was done and the quality of the product. The second time was just as positive.

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    Staff

    Reviewed June 12, 2025

    As a bilingual family, having to translate for the matriarch of the family, we are very pleased with every employee’s patience & dedication to us understanding the process of working with Power. The installation process has been easy breezy so far.

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    Verified purchase
    Staff

    Reviewed June 11, 2025

    Extremely satisfied with the entire process from start to finish! Doors and windows high quality and look fantastic. Everyone involved from the first knock on the door, to the installers, and the inspectors were polite and knowledgeable. They were continually checking to see if there was anything we needed or if we had any questions. We could not be more pleased! Thanks to everyone involved!

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    Sales & MarketingPunctuality & SpeedMaintenance

    Reviewed June 11, 2025

    Power has thus far been a quick, decisive company to work with that isn't afraid to give you discounts on other repairs if it means keeping your home safe, and their work safe. Since they have a lifetime guarantee on their jobs, any significant damage will be their top priority to fix for you as cheaply to you as possible to make sure their crews don't have to constantly repair their construction. Well done work, stylish options.

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    Reviewed June 11, 2025

    We were very impressed with the whole window experience from start to finish. We would highly recommend the Power crew. The windows are absolutely beautiful to see from the inside and outside. Overall great job!

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    PriceStaff

    Reviewed June 11, 2025

    Fantastic. Arrived on time and finished my windows in a day. Great staff. They told us exactly what to expect and how to prepare. The windows are such a great deal being both high quality and affordable.

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    Verified purchase
    StaffBilling

    Reviewed June 11, 2025

    You guys were just outstanding. Everyone was very professional. It was a very efficient job. I'm excited to see how my new windows help save money on my energy bills. Thank you again for an amazing experience.

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    Profile pic of the author.
    Staff

    Reviewed June 11, 2025

    I would recommend Power Home Remodeling to anyone seeking window or sliding door replacement. The staff was extremely kind and professional. Looking to contact them for future work on my home. My next project will include my gutters and next, any work they perform.

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    Punctuality & SpeedMaintenanceStaff

    Reviewed June 11, 2025

    So far, so good, we just got some of our windows replaced after 23 years and we have no complaints. They were prompt, very informative, and respectful towards other members in the house and towards the space itself. They were clean, courteous, and communicative. We did have a minor issue of a window breaking in our yard, however, they said they would try their best to clean up the broken glass and they did.

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    Reviewed June 11, 2025

    David and Pat were very good by explain every thing on work. Very good people and crew that came to do the work are very good what they do. In future if I ever need work to house I will pick same company again.

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    Punctuality & SpeedStaffTransparency

    Reviewed June 11, 2025

    Schedule for the appointment was on time, the explanation of all the work to do was very deep, they show all the details on how the work will be performed and the agent was able to answer all our questions.

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    StaffTransparency

    Reviewed June 10, 2025

    We recently installed a new roof with power. They were professional, courteous, very knowledgeable! We were very pleased with their work. Our roof looks great. They were very thorough, took several progress pictures and updated us each step of the way.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 10, 2025

    Amin and the crew were great! Sales and install were fantastic! Totally professional, and courteous. Showed up on time, cleaned up after themselves!!! HIGHLY RECOMMEND and will be calling them again to finish the rest of our windows! Thank you guys sooo much. Couldn’t be happier.

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    CoverageStaff

    Reviewed June 10, 2025

    The team was very polite. They showed up on time. They made sure to cover everything. They left the house as they found it. The windows look awesome. I love that they come with lifetime warranty. I would definitely use them for future projects.

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    TechStaff

    Reviewed June 10, 2025

    Excellent company. Professional and respectful. We went to the home show looking for windows and doors and felt very overwhelmed by the number of vendors that were out there. Very grateful we met Power and would highly recommend.

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    TechSales & MarketingStaff

    Reviewed June 10, 2025

    Power Home Remodeling did four windows on my house. The experience has been excellent from start to finish. My sales women came out and gave me a full demonstration and then the inspector came out and double checked all the measurements. They did fantastic. I would recommend. Excellent service. No matter what questions I had they were always answered.

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    Punctuality & SpeedStaff

    Reviewed June 10, 2025

    Very easy. The whole process was very smooth. Everyone was very thorough, friendly, and performed work in a quick timely manner. I was made to feel very comfortable with the entire process, from start to finish. I was very pleased with the finished results.

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    Staff

    Reviewed June 10, 2025

    We had a good experience with Power. Everything was handled in a professional manner, courteous, answered all of our questions, and made sure everything was good to go. They were very efficient and did a great job!

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    Customer Service

    Reviewed June 9, 2025

    Not only was the process working with Power home Remodeling easy, seamless, and efficient, the product, personnel and follow up was exceptional. They showed up on time, were polite while here, and left no trace behind. I could highly recommend them to family and friends and will use them for other projects.

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    Staff

    Reviewed June 9, 2025

    We recently had Power come and install 6 windows in our home. The entire process was so easy. All of the technicians/installers/inspectors were extremely professional, friendly, and could answer all of our questions. I would highly recommend this company.

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    Reviewed June 9, 2025

    Hello all, I just wanted to say that Tyler made us feel like family. The install was stress free, very polite, respectful of property. Kept us informed every step of the way. Thank you so much! Nick he was Awesome too!!!

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    Staff

    Reviewed June 9, 2025

    Everyone was very professional, and knowledgeable about the company, the product, the warranties and the financing. Made it a very easy process and decision. Job was done. Clean up was great They come highly recommend. Beyond happy with everything from start to finish.

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    Customer ServiceStaff

    Reviewed June 9, 2025

    Power has been professional and helpful. From the start to the end there was a clear communication on where our project was every step of the way. Everyone on the power team were very friendly. Love it

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    CoverageStaff

    Reviewed June 7, 2025

    We did 21 units and our experience was awesome. The remodeling consultant was very knowledgeable and the installers were very neat, qualified and helpful. The quality insurance manager was very helpful and even made some final adjustments for us.

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    Customer ServiceStaff

    Reviewed June 7, 2025

    Our experience with Power Windows was great from start to finish. Michael, our consultant was very professional and knowledgeable. The time frame from consultation to install was done in a very reasonable time. Our follow up with Miquel was also pleasant. I would highly recommend the company.

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    Refunds & PayoutsStaff

    Reviewed June 7, 2025

    Excellent experience in all regards. Professional from start to finish. Tremendous value for the money. Would highly recommend. We are very glad we made this investment. We are confident it will pay back in the short and long term.

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    Punctuality & SpeedStaff

    Reviewed June 7, 2025

    I was lucky enough to see Power install my neighbor's yard the weekend prior to my install from start to finish. From the first knock on my door by Cindy, to my consultant Matt and Project manager Cederick, I was thoroughly educated on the process. Day of installs I had the same crew of Fernando and Hector that performed the install. They were actually earlier than scheduled 8 am and were both professional and thorough with their work. I could not be more pleased with the work Power has done.

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    PriceStaffBilling

    Reviewed June 7, 2025

    Absolutely the best window company we could have asked for. Especially when you can finance and make reasonable/affordable payments. The staff were amazing at explaining how they do everything and will have people verify all the work before and after.

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    TechSales & MarketingPriceStaffRates

    Reviewed June 6, 2025

    Sales rep came out and quoted us a great price, we did not feel pressured to commit. Install was smooth and on time. Crew was in and out within 7 hours, replacing 12 windows. Very respectful and cleaned up afterwards. Windows are great quality, slide smooth. Highly recommend.

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    Staff

    Reviewed June 6, 2025

    Working with Power and the salesman was a great experience. The installers were also amazing! They showed up on time and worked continuously until all of the work was done. We love our new hurricane windows.

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    StaffHonesty & Transparency

    Reviewed June 6, 2025

    My install was completed today (6/6/25). I highly recommend Power Home Remodeling. They were extremely professional, helpful and honest. Each person from the marketer all the way to the installers that came into my home were very patient and knowledgeable about the process and the product (windows)..

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    Sales & MarketingStaff

    Reviewed June 6, 2025

    Highly impressed from first contact through sales presentation as well as all workmanship. Every contact was completely knowledgeable and able to answer all of my questions regarding any and all subjects from products, operation, finance, warranty etc. Every person was well trained, friendly and professional. We give them an A+.

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    Customer ServiceSales & MarketingStaff

    Reviewed June 6, 2025

    Great experience! Very professional sales person and follow-up staff. They made sure I understood every step. Took the time to explain the process. Installation was smooth and great quality work all around.

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    Staff

    Reviewed June 6, 2025

    They are very knowledgeable about replacing windows. They did a great job and my windows look wonderful. Everyone who I had contact with were super friendly and wanted to make sure I understood the process.

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    Staff

    Reviewed June 5, 2025

    Power has a completely amazing staff from beginning to end! Could not speak better about them. 10/10 would recommend. Anyone looking for home remodeling to consider Power. Their product line is second to none!

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    Punctuality & SpeedStaff

    Reviewed June 5, 2025

    The whole team from start to finish was polite, informative and helpful. They were very communicative, kept to schedules made and asked me if I was happy throughout the process. I really appreciated the help Miguel gave at completion.

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    Staff

    Reviewed June 5, 2025

    Shane and crew from Power Home Remodeling did an excellent job both with windows and gutters. Install was done in a timely manner and install crews were very professional. Will definitely use power home remodeling again.

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    Staff

    Reviewed June 5, 2025

    The crew was very professional. They worked all day for 12 hours and returned the following day to finish the job. The whole experience was wonderful. They even vacuumed the floor when they finished. They cleaned the windows inside and out. A great crew and the nice clean windows are wonderful.

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    PriceStaffRates

    Reviewed June 2, 2025

    Every single person that we came in contact with at Power Home Remodeling was super nice. They told us everything we needed to know and answered all of our questions without hesitation. The works is fantastic and so are the prices. We are very happy with Power Home Remodeling.

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    Customer ServiceTechPriceOnline & AppStaffLoan ProcessTimeliness

    Reviewed June 2, 2025

    My Dad is a 95 yr old disabled retired Veteran. He reached out to Power for a quote on a window that had a crack in it. The salesman spent several hours with my dad and told him there was mold on his windows. By the time the salesman was done with his inspection (including photos of each window) he had my dad scared that his house was infested with mold and the windows were about to fall out. Dad called me in a frantic state saying he was told this was an emergency and that the windows needed to be replaced ASAP. The next day I spoke the woman who came to measure. She informed me that my Dad had signed a contract for window replacement as well as loan documents to finance the transaction. I asked her to forward a copy to me which she did. My Dad was not aware that he had signed for the transaction as he was given a tablet to sign. After reviewing the documents I was uncomfortable with several aspects.

    The loan was approved for $60,000 even though the amount requested was for $12,000. As required by law there was a 3 day rescission period to cancel the transaction. I followed the instructions and canceled the transaction. The following week we had a representative from another company inspect the windows. What was reported as mold was actually a film installed on the windows to reduce sun. Upon reviewing the pictures they sent my Dad we determined that at least one of the pictures was not from his home. It is heartbreaking that they tried to take advantage of an elderly veteran. Very poor ethics. I would not recommend.

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    Billing

    Reviewed May 31, 2025

    I will say that this was a solar installation that I needed to have completed. It started in October of last year, the materials arrived in Janaury and installed as planned. The only hiccup was the solar meter from my electric company. Once online, it $110 electric bill in January has changed to $11 in May. So, give it a shot or at least have the conversation.

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    PriceRates

    Reviewed May 31, 2025

    We have used Power twice now and enjoy the pricing, efficiency of installation, attention to detail, and the energy savings it is bringing us. We will continue to use them for our continued window replacements.

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    TechStaff

    Reviewed May 31, 2025

    We had Power Home Remodeling out to get our windows taken care of, anyone that came out to the home was very polite, respectful professional. We had our windows replaced, and we couldn’t like them anymore.

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    TechPunctuality & SpeedStaff

    Reviewed May 31, 2025

    Power Home Remodeling came out to the home to initially just leave us an estimate, we went ahead and move forward with the siding gutters and trim and lead the project so much. When the quality assurance manager came out we went ahead and move forward with getting the windows replaced. The crew is amazing punctual and professional. We love everything about this company.

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    Staff

    Reviewed May 30, 2025

    In the middle of install but really good so far. Installers are very professional and considerate. Great care taken during the removal. They are going above and beyond installing the two new sliding doors and 11 windows. Have been shown how to operate the windows. A++.

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    Punctuality & SpeedStaff

    Reviewed May 29, 2025

    Just had our windows and front door put in by Lukasz & Fred and they were fantastic! They were fast, professional and very respectful! They took out the old windows and put in the beautiful Pella windows with amazing efficiency! They explained how to clean them and keep them in working order! After they completed the installation they cleaned everything in and out of the house as if they were never here! I love our new windows and our front door! From the first salesman, Peter, to the next rep, Adam, to the agent, Jordan, measuring the windows, the the installers, Lukasz & Fred, to this last inspector, Ryan, all the reps have been nothing but sincere and respectful! Thank you and aloha for what you have done to improve our house! Aloha!🌺

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    Punctuality & SpeedStaffBilling

    Reviewed May 27, 2025

    All personnel were kind, courteous, patiently answered all questions and knowledgeable about their products. Their scheduling process was seamless and payment process too. We were aware of the Pella brand windows, so was so pleased this was the brand offered; windows made by Pella, for Power.

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    Customer ServiceStaff

    Reviewed May 23, 2025

    Power windows has been exceptional to work with. Lucas, Marty, Edgar and Austin were fantastic in their communication, promptness and friendliness. I wouldn’t recommend anyone else to have new windows. The windows are beautiful and are amazing in how the work and the easiness in cleaning.

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    CoverageTechStaff

    Reviewed May 12, 2025

    Power Home Remodeling came out to replace my fascia, soffits and install new gutters and I can't be happier with the level of knowledge and professionalism. I would definitely recommend them to anyone who needs their service.

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    Customer Service

    Reviewed May 8, 2025

    They made communication so easy. They showed up when they said they would show up. They inspected all the work and confirmed the quality once the work was completed. Would use again them again for my next project.

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    Customer ServicePunctuality & SpeedHonesty & Transparency

    Reviewed May 2, 2025

    Power Home Remodeling is an aggressive, pushy, and harassful organization. After canceling an appointment I never agreed to, they continued to call from 16 different phone numbers. My wife was mislead 2 months later by a caller that I had requested an estimate for roofing and windows replacement. Before they called her, they called me at work, which I promptly blocked another number of theirs. When I arrived at home, my wife told me the estimator was coming at 6:30PM. I will give one opportunity to leave and end the harassment otherwise I will call law enforcement to remove him, and consumer affairs to stop this harassment.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaff

    Reviewed April 30, 2025

    I’ve lived in my home for two years and consequently was living with the windows original to the home. Popped seals made for foggy windows, and home settling made for drafty windows. I choose to work with Power Home Remodeling to make those things an issue of the past! They are fantastic with their communication and their demonstration with the products they brought during my consultation truly sealed the deal. They even have an app to use which tracks your project status and helps with everything going forward. Installation was efficient and clean! Issue with a window? Just click on the image of which window you’re having issues with and bam they reach out to schedule a time to fix it! I even have plans for a new front door in the future and possibly even siding. I could not recommend Power Home Remodeling enough for anyone in need of a home project!

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    Customer ServiceSales & MarketingRatesSales Tactics

    Reviewed April 30, 2025

    High pressure sale. Guy came for a 7 pm estimate. Couldn’t get him to give me straight answers. Told me I had immediate problems with some of the windows and were leaking in my walls. The only problem is I’ve built houses and ran my own construction company. Sales guys try to say drywall cracks are due to leaking windows and dirt on a window sill is mold. Plus you can’t get them to leave your house. This guy stayed until 12:30. 5 and half hours to do an estimate???? These guy prey on folks who don’t know about construction. Plus, do your research, Power has a poor rating for warranty work and customer service. BBB has 1000 complaints against them and they have only closed 250. There are better firms out there. Pull multiple estimates from different companies.

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    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 29, 2025

    Sales rep was very professional, sincere, informative and well educated about the products the company can provide. We absolutely love our new door. The installation was quick and timely with no issues! Amazing warranty and great customer service.

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    Coverage

    Reviewed April 24, 2025

    Great people, communicate great and even fixed a small issue with my window. I would highly recommend again. And the quality of the windows and items they sell are top notch. It is definitely buy once cry once.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 22, 2025

    Power Home did an amazing job on the windows and siding on my home! The workers are very professional and were prompt. If you are in the market for windows or siding I highly would suggest using them!

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    Staff

    Reviewed April 22, 2025

    After an great first experience for a new sliding door, thanks to Power's thorough inspection, we are also able to use their services to help repair and restore our gutters. Happy returning customer and future projects!

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    TechSales & MarketingPriceRefunds & PayoutsMaintenanceRatesResolutionTimelinessSales Tactics

    Reviewed April 17, 2025

    We had Power come out and provide us with an estimate for our roof replacement. The salesmen were at our home for about 4 hours. Their sales process is very high pressure. They give you a price that is guaranteed for a year but if you buy today we can sell it to you for this lower price. That price is only good until they leave. Their philosophy is that they have spent so much time that to give you that lower price would cost them money because their salesmen have to come back. The price discount was several thousand dollars. We went and agreed to a price. First issue was the drip rail was to be bronze. What was delivered was grey, stopped work and discovered that the vendor claimed this was bronze.

    Power and I both agreed it was grey. Foreman went and got brown. ( Why does salesman not have small samples of the product for color clarification.). Due to the drip rail and weather they had to return the next day. They did not inform us they were leaving went outside and they were gone. 2 gentleman showed up to finish the work the next morning and neither spoke English. We had quality issues with the work completion and they left and we got to deal with the office. A project Manager and roofer showed up the next day and fixed the issues.

    When we agreed to the price it included replacement of 12 sheets of OSB the salesman promised us that if they did not use it all we would be reimbursed for the OSB that was returned. 1.5 sheets were used and we still have not seen reimbursement for the material that was not used. They assured us that they would pick up when the job was complete. This work was performed 2 weeks ago and we pick up 4-5 nails daily in the driveway. Overall they use quality material. You have to pay close attention to what they are doing or they will cut corners. Not sure I would use them again.

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    TechStaff

    Reviewed April 17, 2025

    Love working with Power Home Remodeling, they are always professional and reliable. They replaced in window by them in 2018, so when my doors needed to be replaced I immediately thought of them. Had all 3 of my exterior doors replaced and they are beautiful! So glad I choice Power Home Remodeling again.

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    Customer ServiceStaff

    Reviewed April 14, 2025

    Power Home Remodeling installed one window and our front door two weeks ago, yesterday both indoor and outdoor door handles fell completely off the door. My husband spent approximately 3 hours of his time and fixed them, called them today to make them aware and to have some sort of reimbursement only to be told that they couldn't do anything! Almost $11k for a window and door replacement and this happens?? They can't help?? Unacceptable! Now I'm wondering what else was not done properly that we just haven't seen!! I wish we would've shopped around to other companies before jumping the guy and going with Power Home Remodeling.

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    Customer ServiceTechPriceStaffRates

    Reviewed April 1, 2025

    We had Power come out to do a window quote. It took about 2 hours and the guy who came out answered all our questions was very thorough. Their pricing was not bad and so far they have had the best price (we are still venting companies). The problem I have was the guy never left a business card. He would not give us any of the quotes in writing but said he would email, which is fine, but he never emailed anything to us so I have no contact name or number.

    This was something my father set up, and the company originally came to him in a door to door solicitation. So they have lost our potential business because they never gave us anything to contact them. This was the second time they came out. The first was in September after they knocked on his door and they never emailed him the quote they gave him back then either. So I can not recommend a company that can't even get back to you for the potential business you could give them. If they are bad at communicating at this stage how would they be when doing a job. A red flag to me.

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    Reviewed March 28, 2025

    I love working with Power. This is my 4th project with them. They are great people at every point in the process. Wonderful products every time. I fully recommend using them for windows, gutters, and doors.

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    Staff

    Reviewed March 27, 2025

    We had a great experience with Power getting new windows installed in our home, we will definitely be in contact when it’s time to replace our sliding door. James was outstanding with his demonstration and then Mario & his crew were very upbeat and installed some beautiful windows! Clean up was spot on. Can’t complain about a thing. Thank you Power!

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    Staff

    Reviewed March 25, 2025

    From start to finish, everyone was kind, professional and so easy to work with. My windows are beautiful and I am so happy with them. Best thing I have done to this house. You can’t go wrong with Power!!

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    Sales & MarketingStaff

    Reviewed March 25, 2025

    This is my first time to work with an home remodeling company and found Power to be quite pleasant. From sales persons to installation and to financing went extremely well. The installers were very helpful and considerate of my pets. The outside cat actually came in and said hello but soon left. The walk thru found a couple minor problems which are being corrected. Overall very pleased.

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    Customer ServiceCoverageBillingRates

    Reviewed March 25, 2025

    Had windows installed in 2016, 9 years ago with a lifetime warranty. We really like the windows. They do dull the sound out, but there was no noticeable reduction in our electric bill. The rooms with the most windows do stay cooler though. I would give a higher rating, but after we had a seal fail on one window, I called in a warranty work order and was told the original window manufacturer sold to a new company that does not honor the previous warranties. But, Power is honoring what they can by providing the labor for install. In the end, I am having to pay $180 for a window that should have been covered fully.

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    CoverageMaintenance

    Reviewed March 20, 2025

    Power Home Remodeling just came in and replaced the windows in the house. They used Pella windows that look and function great. They did an incredible job and would recommend them to anyone that is needing work done on their home.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 19, 2025

    Had roof done. Roofing shingles were pushed out by animals. Made service call and informed them animals making way into attic. Earliest appointment 6 months away. In interim was to live with squirrels in house. Called wild life and had squirrels removed. They placed a temporary patch and now power home is saying warranty is void because of third party did work. Looked to speak with supervisor who they were unable to reach. Was supposed to receive call from supervisor which never happened. Had to call again to hear from the same representatives reading from a script. Power home does not stand by their work and obviously believes it’s ok to have wildlife roam free in your home while waiting for months for service which I was told will not occur now because of a third party. Good luck if you choose to use this company.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Hi, thank you for taking the time to write this review. I would love to look into this matter in more detail, when you have a moment please email us at digital@powerhrg.com with your project number and the contact information you provided on file. This way I can learn the details of your project and better serve you.

    TechPunctuality & SpeedStaff

    Reviewed March 15, 2025

    I recently was at a home improvement show with the intent of getting ideas for bathroom remodeling. In the back of my mind I wanted to do siding at some point. I talked with a representative (Iahonnes?) who was very nice and we set up a consultation. The following Monday Javier came out and did an extremely thorough presentation which led to me sign that night! He pointed things out that I didn't realize were “wrong” and my want became a need. He estimated it would be 3-4 days because of the scope of the project. I have new 6” siding, 6” gutters, soffit and fascia. With everything g signed the work was scheduled for the following Monday. The day after signing Koe was out for final measurements and he said it would be 2-3 days! I was extremely pleased and excited to see the finished product.

    On install day I was off to work and surprised with the progress when I returned home. They continued working and even started the gutters. When I came home Tuesday it was exceptional!! A quality inspection done by Ryan has further confirmed my decision to go with Power. From the start to finish of this major undertaking everyone has been phenomenal. I would not hesitate to use Power Home Remodeling again and certainly can highly recommend them!

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    PriceStaffRates

    Reviewed March 12, 2025

    Very professional, personable staff. Good quality doors and windows. Worked with me to get a great product at a good price. Nice to have the same project manager for both projects. Recommend them highly!

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    Punctuality & SpeedStaff

    Reviewed March 11, 2025

    This was an easy process from start to finish. The salesman was friendly and knowledgeable. The notifications were prompt and clear. The installation was quick and efficient. The product is very high quality.

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsMaintenanceStaffRatesTransparencyResolution

    Reviewed March 7, 2025

    I have been a power customer since 2019 when we placed a sizable order for our home including multiple window and a Double Front Entry door Within the course of the next 2 years, we noted that there was SEAL FAILURE, AIR/WATER LEAKS, & WARPING observed on the front door. When attempting to have the company resolve the problem, we were GIVEN THE RUN AROUND by their "trained professionals" for the last 2.5 yrs, and finally after this ridiculous amount of time, are advised that the door company is out of business and they can replace our front door with a door from a different company.

    When asked for my money back for the defective product, after speaking with Install managers, Steve, Rob, Mike [whom I have been chasing/emailing and following up for over 2.5 years] they have OFFERED ME LESS THAN HALF OF what we paid for this door! I find this very discourteous and frankly don't want to have any more direct dealings with this company.

    There has to be substance when multiple Class actions law suits are brought up against Power Home Remodeling including overcharging, substandard workmanship, and failure to meet contractual obligations. The lawsuits highlighted issues with pricing transparency and the quality of work. I have placed a very reasonable request to refund my full money back for the defective product which took well over 2 years for power to accept.

    As a professional, I am sure everyone understands that my time is very valuable, and I have had to take time off for the several visits over this long period only to be dragged around in circles. Power as a company has not been forthwith and did NOT accept that the product was defective from the first encounter 2 1/2 years ago.

    My dissatisfaction with power is enormous. I spent over $28K on products which the company had no problem sending reps over many times, following up with phone calls/emails etc. So when it comes to sales, there is no issues with power, but when it comes to SERVICE which is the heart and soul of a company, It is WORSE THAN POOR!! Executive management has been inattentive to my emails and Hide behind titles without taking decisive and corrective measures. There has to be a reason why a Multi Million dollar corporation only has 3.5 stars on a Review site such as Yelp.

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    Power Home Remodeling
    Response from Power Home Remodeling

    We apologize for any inconveniences or frustrations caused while working with POWER. Your experience falls well beneath our service goals, and we deeply regret that your project didn’t leave you satisfied. I’d love to assist you in any way that I can, when you have a moment please reach out to digital@powerhrg.com with your project number, home address, and last name so that we can locate your profile in our system.

    Punctuality & SpeedStaff

    Reviewed March 5, 2025

    We had our front window installed. They were prompt, courteous and professional. The job was completed in a timely matter. The clean up was excellent. I would highly recommend using this company for any exterior home needs.

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    Sales & MarketingStaff

    Reviewed March 5, 2025

    Our sales representative Charles did an amazing job demonstrating the windows at the comfort in our house. Loved the heat lamp demonstration. The crew did an amazing job installing the windows and can tell a difference already.

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    Staff

    Reviewed March 4, 2025

    They were extremely professional the whole time. Power Home Remodeling was thorough and gave me every option I needed to make an informed decision. They were on time and the work is beautiful. I would 100% recommend.

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    Sales & MarketingStaff

    Reviewed March 1, 2025

    I’m very impressed with Power. Matt was our sales person and was great explaining the products (windows and insulation). He spent several hours with me inspecting the house, guiding me on what would be best. Kareem is my quality assurance manager and he is great also. He also took the time to inspect the windows and insulation. He also recommended other things to improve the quality of my house. He also answered all of my questions.

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    Sales & Marketing

    Reviewed Feb. 27, 2025

    The initial person at the door was very polite. That is why I let them give me an estimate in the first place. The sales people very nice and laid back. Enjoy my new windows. It was great experience overall.

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    Staff

    Reviewed Feb. 27, 2025

    Power Home Remodeling did an amazing job installing my new windows. I can notice a sound reducing difference with these windows. I live next to a very busy street and the inside of my house much quieter.

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    Punctuality & SpeedStaff

    Reviewed Feb. 26, 2025

    I wasn’t planning on new windows but a man named Jimmy came to my door a few weeks ago so I decided to set up an appointment and I am beyond happy that I answered my door that day. Everyone has been fantastic and my house looks amazing!!!!

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    Sales & MarketingStaff

    Reviewed Feb. 24, 2025

    From the sales pitch to the install it was a fantastic experience. We had our windows changed out to the Pella Symphony. Going from our 1970s single pane to these is night and day. We have 5 cats and the install crew was very professional and accommodating to our needs as pet owners and home owners. I would 200 percent recommend you check out this company for your future home improvement projects.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 23, 2025

    This is my 3rd project with PHR. From my initial visit with Madison, to Andrew coming through to confirm measurements, to the excellent install with Dario and Pedro, to the wonderful follow up with Kareem. I couldn't be more happy with the quality product and work I receive from PHR. Truly thrilled. Can't wait for my next product with them.

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    TechSales & MarketingPunctuality & SpeedStaffSales Tactics

    Reviewed Feb. 22, 2025

    I had a great experience with Power Home Remodeling. John came out and gave an informative presentation of their Pella windows. It was not at all a pushy sales pitch. He answered all of our questions and was great to work with! The installation was smooth and quick! They thoroughly cleaned up after the job was completed and Kareem walked us through after the install and took the time to demo all the new windows and answer any questions we had. I would definitely recommend Power Home Remodeling and look forward to working with them again in the future!

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    Sales & MarketingStaff

    Reviewed Feb. 22, 2025

    Madison came in and showed me the product that Power was selling. She did an amazing job explaining the features of the windows and going over different color choices. I chose a brown color for my windows which looks good against the brick of my house. The whole process from seamless from sales pitch to actual install.

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    PriceStaff

    Reviewed Feb. 21, 2025

    Power was fantastic for the whole process. From The first presentation to the follow after install. Each employee was kind knowledgeable, and took initiative. It was very affordable and there is an immediate difference in drafts and sound.

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    Customer ServiceTechPunctuality & SpeedStaffTimeliness

    Reviewed Feb. 13, 2025

    After spending $$$$ on 9 windows, and promise such great windows (Pella) and lifetime warranty, I am VERY disappointed in the windows and lack of response when I call and ask for help. 8 out of 9 windows gets frost/ice on the inside of the windows. I am not talking a little condensation in the corners but up to 6 inches (depending on how long I have the blinds down and how cold it is outside) of frost/ice on all but 1 window. The first time I called, they were very prompt to get someone out to look at the windows and check to be sure they are sealing. Apparently, closing and locking the window isn't sealing it, I have to be sure to push the windows as hard as I can to be sure they are closed (common with Pella apparently). This did nothing.

    I responded to the email the first gentleman sent me but no response (note: he said he was going to call me and follow up after the installer came out but never did). I called back, was told condensation is normal, was emailed a document I can review but someone would reach back out to me to come back out. When I didn't hear from anyone, I responded to the email to let them know I hadn't heard from anyone and again, silence. I would NEVER recommend this company, Pella windows and if I could go back in time I would have saved my thousands of dollars, kept my old windows that I didn't have this issue with. I guess I need to keep an ice scrapper in the house for the cold mornings. NOTE: I had more pictures to post but because of size wouldn't load.

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    Power Home Remodeling
    Response from Power Home Remodeling

    We sincerely apologize for the frustration caused by our windows. Your experience falls beneath our service goals. If you haven’t been able to get back in touch with someone from our service team please email us at digital@powerhrg.com with your project number and home address so I can locate your customer profile and gather the information necessary to best serve you.

    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Feb. 13, 2025

    I can't praise Power enough. This was our third time using them within six months -- all for different needs. From their sales team to subcontractors, Power's staff has been top-notch in their customer service, high quality and efficiency each and every time we've used them. My husband and I have mentioned Power to anyone we know who've mentioned work needing to be done on their home. In addition, Power works with their clients to find the best way to finance the project at a price point in which the client is comfortable.

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    Customer ServiceTechPunctuality & SpeedStaff

    Reviewed Feb. 11, 2025

    Horrible quality of windows, they replaced 9 windows, half of them are leaking. Significant water condensation in between glass. I took pictures, emailed them. They sent in a technician and he took pictures as well. They then scheduled a replacement, I asked them to hold off, as I will need a bad winter time to verify. Now it is winter, I asked them to resume the replacement. Now they say nothing is wrong, they want me to send pictures again.

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    Power Home Remodeling
    Response from Power Home Remodeling

    We sincerely apologize for any inconvenience caused by our windows. We want to ensure that all of your outstanding concerns are being addressed and resolved. It sounds like you are already working with our service team, but if you haven’t been able to begin the resolution process please reach out to us digital@powerhrg.com with your project number and home address so we can look into your customer profile and reach out to a manager on the service team.

    Punctuality & SpeedStaff

    Reviewed Feb. 4, 2025

    From the knock on my door to the final inspection, all of the team members were incredibly friendly. There was no pressure to sign! I felt comfortable the whole process! The assessment categorized what windows needed to be addressed and which could wait.

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    Reviewed Feb. 2, 2025

    Approximately 10 years ago I invested 35k to 40k on my property windows, exterior doors, overhead garage door, gutters, basement windows, picture window, bay window in the kitchen since then on a yearly basis or better all the windows have lost their gas causing them to go black. The materials being used are of poor quality. PHR exhibits poor practices and BAD BUSINESS!!!!

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We apologize for any inconvenience caused while working with us. We’d love to look into the details of your project to help facilitate a solution. When you have a moment please email us your project number and contact information at digital@powerhrg.com.

    Staff

    Reviewed Jan. 31, 2025

    Had a fantastic experience with this company. Would highly recommend them to anyone that need home remodeling. Very easy to work with. This is the third time I've worked with this company and I'm Lowndes away each time.

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    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed Jan. 31, 2025

    To whom it may concern, we had a lovely experience with Power. We got some windows at a great price. The customer service representatives and sales people were all very polite and helpful. I would have bought more windows from them if I could but alas our house only has 6 windows.

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    Tech

    Reviewed Jan. 30, 2025

    The whole experience from start to finish was great. The whole team did a great job communicating throughout the process and the final product came out beautifully. The crew showed up right on time and and delivered a great quality end product.

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    Sales & MarketingStaffFollow-Through

    Reviewed Jan. 27, 2025

    Everything was great, from the salesperson to the installation. The finished product was excellent and was everything as promised! Noticed a big difference with how these windows keep the correct temperature in the house.

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    PriceStaffRates

    Reviewed Jan. 24, 2025

    We had our windows installed by Power Home Remodeling and have had a great experience. Starting from the gentleman that knocked on our door offering the free estimate, the rep who provided the estimate and the construction crew we’ve been more than impressed with the people and their professionalism. On top of power having great people they have a great product and very competitive pricing along with their own financing which makes it much easier knowing we would be playing a flat rate for a large purchase. We have 35 windows and being able to get them all replaced at the same time is a huge plus instead of doing them piece by piece. Overall we are super happy that we made the decision to go with power and their lifetime transferable warranty will keep us happy for years to come.

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    Customer ServiceStaffTimeliness

    Reviewed Jan. 23, 2025

    The SalesMan Took A Picture Of My Blank Check? Next Day Got Emails From Power Remodeling Telling Me To Make Sure 15K Was In My Checking Account???? I Do Not And Would Not Trust This Company For Any Remodeling!! My Bank Call And Said Power Remodeling Was Trying To Put The 15K Through?! 3 Different Employees Came To My House. Ask Question You. The Main Number, Leave Message. No Call Back??!! Please Beware!!

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We apologize for any inconvenience or confusion caused throughout your interaction with POWER. If you called during our operating hours you should’ve been able to get in touch. We want to ensure that you have the correct contact information to help resolve your concerns. Please contact our Customer Support team at (888) 736-6335 option 1 at your earliest convenience.

    Punctuality & SpeedStaff

    Reviewed Jan. 22, 2025

    I have had an absolutely amazing experience from the time of meeting with the door to door salesman for the initial scheduling then on to the Salesman that sat with me for hours to make sure I understood everything. He was very kind and patient. I can say enough about the great job the installers did on my gutters and windows. Timeliness on point, clean up A1, and courteous. Great job by everyone!!! Thanks.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedRatesHonesty & Transparency

    Reviewed Jan. 20, 2025

    Do NOT use Power for your roof, I was absolutely lied to and almost fell for one of the worst scams of my life. Dillon came by and was offering free estimates, he was pleasant and got me scheduled for an estimate on my windows and attic insulation. Nick ** came out and measured the windows, and then went up in the attic. He came down about 20 minutes later and asked how old the roof was. I told him 6 years (we had just bought the house). He immediately said it wasn't installed right, and that there were 7 or 8 leak areas with multiple active leaks. I was shocked as the roof had just passed inspection about a month before. He proceeded for the next 2 hours to go into details about the roof technology they used, how other companies were all likely inferior, especially if their pricing was lower than Power's.

    At the end, he offered to replace it "correctly," for... $36,000?!?! (It's a 3000sqft roof.) Oh but they offer financing, at 17%?! I was floored. After he left I immediately called my realtor, she had a roofing company she's used for years do a second inspection. His exact words, "As much as I would love to sell you a new roof, there isn't a thing wrong with yours." He also said it would be a 10k roof at most (I had another general contractor confirm roughly the same price). My heart goes out to anyone that has been robbed by Power, please avoid them at all cost.

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    Response from Power Home Remodeling

    We apologize for this interaction with POWER. We regret to hear about your experience - it falls below our expectations. When it comes to pricing our focus has always been providing the best value, not the cheapest option. With over 30 years in the industry, we’ve developed custom home exterior solutions that we stand by with our lifetime transferable labor warranty. Low-cost products are tempting but ultimately may lead to more expensive headaches down the line.

    Customer Service

    Reviewed Jan. 17, 2025

    Power did my roof and gutters and using big nails that damaged my electrical cord. And I was in the dark. I hired an electrician to inform me the reason I paid $900 he did part of the job and told me to call Power to finish the rest of the job. I have been calling for almost 4 months. They sent someone who not an electrician to remove the nails and not restored the rest of my house that doesn't have lights.

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    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We apologize for any frustrations caused while working with POWER. We’d love the opportunity to learn more about your project details to help facilitate a solution. Please reach out to our email digital@powerhrg.com with your project number and contact information that we have on file.

    Staff

    Reviewed Jan. 11, 2025

    I used Power hrg to install all the windows in my house - Really very happy with the professionalism and human quality shown by the staff who did the installation as well as those who advised me on obtaining good service.

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    Customer ServiceCoverageTechPricePunctuality & SpeedRefunds & PayoutsMaintenanceStaff

    Reviewed Jan. 8, 2025

    We purchased new windows and a front door over 12 years ago. Even though they were pricey we thought we were doing what was best. The windows have all been replaced at least once since. They tend to get condensation in them easily. The front door was a joke from day one. It got condensation in the glass and was replaced more times than I can count. The door itself was replaced at least 2 or 3 times. At one point during a severe rain in the summer the glass seal busted and we had water pretty much constantly running into the house. I called immediately and was told it was an emergency and someone would get back to me within 24 hours. When I heard nothing I called only to be told it would be at least 2 months before they could even come look. My husband had to take apart the door himself to fix it just so our home wasn't ruined. Most recently this past summer I was noticing more and more I was sick and so were my kids.

    Well we found a mushroom growing inside our home from the front door. Another lost day of work and other trip from Power and it finally gained some attention. The gentleman that came out pointed all the things that were done wrong with our door to begin with and the mushroom shocked him so much. He called his boss and was told to immediately get us a brand new door and entire set up. They replaced the framing and everything they originally put it. This was September 2024 only to have the glass leak the first rain. I was told it would be January before anyone could see me. I am sorry a brand new door and I need to wait 4 months. After a BBB complaint magically in October or November they had an appointment for us. Parts were ordered and they confirmed there was parts on the door that were defective. We had an appointment for January 7, 2025.

    Power came out no parts and no idea what was wrong with my door. I was told by the gentleman that he was going to talk to the previous guy and I took that as he was gonna talk to him and come right back. Except he left without a word. He called that night to tell me what day he chose to come back and what time. Not what time and day would work for me. No this is what day and time I am coming. I called today to verify they changed the time due to work and the customer service rep. had the worst attitude and told me its a 10 year old door and no one is going to fix it or pay for any of it if they don't fix it. She continuously berated me and treated me so badly. Talking down to me and getting a attitude because I am upset when I have every right. I will never recommend this company to anyone.

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    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We apologize for any frustrations or inconveniences caused while partnering with POWER. Your experience falls far below our service expectations. We want to look into your project in greater detail to help resolve any outstanding concerns. Please reach out to digital@powerhrg.com with your project number and the contact information we have on file so I can locate your customer profile.

    Customer ServicePunctuality & Speed

    Reviewed Jan. 4, 2025

    The installation of gutters was done efficiently and the crew worked with us on making the awning support work with the new larger gutters. Everything looks great. Talisa explained how the project would work. Power worked with the HOA to get the project approved and followed up to keep things on schedule.

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    CoverageTechPunctuality & SpeedMaintenanceStaff

    Reviewed Dec. 23, 2024

    Where should we start. We used Power for our first house and the service and product was amazing. We sold the house. Bought a new one and had issues with windows and roof. So we used Power again. This time the windows failed and the quality is not the same. We got the Queen Ann grid in them. We have windows next to each other and one seal failed. The new window they sent after months of waiting I had to install. The grids don’t line up and the new window is better in quality. They said there is nothing they can do and it’s in the contract that they can send me any window they chose to replace the window. Now the gutters were done because they said our gutters were too small and that is why we have black lines on them. Now the new gutters have black lines and the screws are not tight.

    The only thing that hasn’t failed is our roof. It’s to the point where I want to get someone in the house to replace all of our new windows with another brand. The company does not care about the customer at all. Once they get paid they don’t care about you at all. I wouldn’t let them anywhere near your house if you care about it.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to write this review. While we are glad to hear back from a previous happy customer we sincerely apologize for the inconvenience caused while working with us again. We’d love to look into your project details to see what we can do to help. Please email us at Digital@powerhrg.com with your home address that is on file, as well as your project number so we can locate your profile in our system.

    Customer ServiceCoveragePunctuality & SpeedMaintenanceEase of Use

    Reviewed Dec. 22, 2024

    On September, 2024 I hired Power Home Remodeling to replace 5 windows. Apparently direct sunlight causes the one window's seals to break, creating large stems in the glass panels. This was a known issue when I called customer service department. Who asked me to sent a photo of the window. No one called me for several weeks. No one called me back for a few weeks. I called again on Friday December 20, 2024. The person from warranty department told me to clean the window from steam. And I know that it is not possible to clean this window because the steam was between the panels. I asked when someone from service will come. And the appointment was made for March 12, 2025. Why do I have to wait so long. And I think someone from service will come right away and replace this window. I would not recommend PHRG for replacing the windows or any other service.

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    Power Home Remodeling
    Response from Power Home Remodeling

    We sincerely apologize for any inconvenience caused as a result of your project. We regret that our response time is not meeting your expectations. With our lifetime warranty model aiming to ensure the quality of all our products for all our homeowners we sometimes receive more service requests than normal. Rest assured, we are actively working to address our service delays and will alert you if an opening arises before the date of your service appointment.

    Customer ServiceOnline & AppStaff

    Reviewed Dec. 21, 2024

    We were really happy with the entire experience! From the 1st person who introduced himself and the company to us, he was very courteous and professional. Followed by Ben who came to our house and spent his afternoon going over our windows. He was very detailed, gave great recommendations and was very patient with my kids and puppy. The flow of communication was consistent and accurate especially with their app that holds all of your project's information. The day of install went smoothly and the installers were very careful and respectful of our house! They left no mess behind at all and cleaned up after themselves. The windows turned out amazing and we are very happy with our decision to use this company.

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    Staff

    Reviewed Dec. 20, 2024

    We had our trim and roof completed, and this was a fantastic experience all the way through. From the first meeting, and every step of the way through, they have been amazing. Professional, competent, and helpful all of the way through.

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    TechStaff

    Reviewed Dec. 20, 2024

    Had a great experience with Power. Nik was a great with evaluating our needs and providing different options to choose from, and did an excellent job explaining the situation of our roof. Tucker and the crews that came out to do the work were very professional and did a thorough job. Everything looks great! Totally recommend Power for your exterior remodeling needs.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 20, 2024

    They did quick clean work and improved the look of my home with very durable materials. All very friendly staff that answered all my questions and provided good answers. The call support staff are also very good at communicating dates and expectations.

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    Customer ServicePunctuality & Speed

    Reviewed Dec. 19, 2024

    They are happy and immediately available to take your money when you are purchasing their product. But try getting them to come out for a repair on your “lifetime warranty” product. The closest appointment I could get for them to come out and look at the door was six months out. The day came, and the person never reached out and was an hour and a half late at which point I was on my way to work. He rescheduled for two days later and once again, no showed. After being kept on hold for over 20 minutes I was told that he was out sick. In other words, their customer service is horrendous and they do not value your time or their word of a lifetime warranty on their product. Shop elsewhere.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We sincerely apologize for any inconvenience caused while trying to schedule a service appointment. This experience falls far below our company standards, and we’d love to help. Please reach us at Digital@powerhrg.com with your project number and home address on file so we can locate your profile and make sure you get your service appointment.

    Staff

    Reviewed Dec. 18, 2024

    My experience with Power Home has been excellent. Beginning with Ryan who helped me begin the process to Kareem as quality control after the installation of my gutters. Everyone I have interacted with has been efficient and knowledgeable. I will continue to do business with Power Home for future projects.

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    Sales & MarketingStaff

    Reviewed Dec. 17, 2024

    We had a great experience with Power replacing our windows. They were excellent at communicating what was happening with our project. The sales staff were professional and made us feel like they really care about us as people and not just as a sale. Their install staff was on time and efficient. we value their quality without going over budget. Overall we had an excellent experience.

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    MaintenanceStaff

    Reviewed Dec. 12, 2024

    Power was very professional and friendly, everyone took time to explain the project in detail. They gave us options to break down a big project into manageable steps for our budget. Would recommend them for any outside home projects.

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    Customer ServiceCoverageTechSales & MarketingPricePunctuality & SpeedStaffCommunication

    Reviewed Dec. 10, 2024

    Contracted Power to replace my roof, install facia, sofit and gutters. Roof work started on November 11, 2024, with the siding and gutter work scheduled to be done over the remaining weeks. It was discovered that they had impacted the roof stack which caused it to drop to the basement, crushing and damaging the pvc pipes which lead to the sewer line. I can no longer use my washing machine or kitchen sink because the wastewater floods all over my basement floor. Called them numerous times to complain and request that they have all the damage fixed, and they requested pictures which I sent. They just keep passing the information along, but to this day, nothing has been resolved. The only resolution they offer is for me to hire a plumber and send them the receipt for reimbursement since they do not have any plumbers on their team and would not reach out to one on my behalf. No accountability there.

    The estimated cost to repair the stack and plumbing is around $10,000. I might also add that the facia work is subpar, with dented and dinged facia boards. They were made aware of this early on but have failed to follow up. Very poor communication, you will never be able to reconnect with the sales team who contracted the work because they do not get involved with installation issues. You are just referred back to their service department staff who fail to follow up. I have been in touch with a plumber who has reached out to them but they are getting the impression that Power is dragging this along rather than acting with any sense of urgency. I have not been able to do laundry or use my kitchen sink now for over two weeks now. Horrible experience.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We sincerely apologize for the inconvenience caused by your installation. We’d love to be able to help expedite the resolution of your concerns so you can go back to your day-to-day tasks. Please reach out to us at Digital@powerhrg.com with your appointment ID, last name, and home address on file so we can locate your profile and help resolve your concerns.

    Staff

    Reviewed Dec. 10, 2024

    We had our windows replaced by Power Home Remodeling. All members of the team have been very knowledgeable, efficient, and friendly. It has been a great experience across the board and we are very happy with our new windows through Power Home Remodeling.

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    Punctuality & SpeedStaff

    Reviewed Dec. 9, 2024

    Everyone was helpful and friendly along the way. I am happy with the new windows and can already feel and hear the benefits. There was one screen that had small damage and it was acknowledged and will be taken care of. I appreciated the fast service and kindness. The gentlemen that did the work on the sealing took pride in his work and made sure that I was happy with the results before moving on to the other windows. The manager at the end of the project explained the details well on how to use and clean the windows. He assured me the new screen would come in 2 weeks.

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    Customer ServicePunctuality & SpeedStaffRates

    Reviewed Dec. 7, 2024

    2 men from this company came around my house today, selling windows. They banged on the door several times, so much I thought something was wrong. When I came to open it, the man took his time explaining he was with Power Remodeling. They also had the same logo on their shirts as the one I see on this website. When I told him that I wasn't interested, he would not leave. He stated that he wasn't trying to get me to buy windows "today" just wanted to know what my plans were. I told him I was in the middle of something and that this is not a good time. I told him I'd look up the company later. He still would not leave. I asked him to leave. He would not leave. I ended up having to close the door practically on his face.

    Also, he was giving out the names of the neighbors that they had done work on, including what work they had done. That's information confidential to that neighbor and should not be shared. There are a lot of neighbors around here whose names are considered private and are protected by the county. This is a red flag for this company. If I see these men in my neighborhood, giving out names, or if I see them at my door again, I will call the police and I will not hesitate. The man, as I was shutting the door, told me that he would be back. I made it explicitly clear to him not to come back, but then again it seems he has the IQ of a rock. What I saw was complete lack of care for the homeowner's time and space and recklessness with regards to a customer's information.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We apologize if we overstayed our welcome at your home and for the unpleasant encounter with us. After completing work for a neighbor we often like to see if other homeowners in the area with similar aged homes and models would like similar work done. We apologize if this interaction came off as an invasion of privacy. If you have any other concerns please call (888) 736-6335, option 2 at the prompt.

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    Reviewed Dec. 6, 2024

    Had new roof put on 3 years ago by Power. Now I have water coming through soffits in 3 places. Power has been here numerous times. But cannot find the problem. They say it's the gutters, the gutter company says it's the roof. Walk out my front door when it's raining, and I get water dripping on me. Can't get this resolved. Don't know what other damage this is causing. But Power has let me down

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to write this review. We apologize for any inconvenience caused while working with us. We’d love to look into your project details to work towards resolving your concerns. Please reach out to us at digital@powerhrg.com with your project number, last name, and home address on file.

    Verified purchase
    CoverageStaff

    Reviewed Dec. 4, 2024

    The window installers were here on time and had the whole house done in 3 days. They were very neat and cover up the furniture.. We were very happy with them and the new windows.. Sorry my photos won't load but the house is much cooler and quieter.

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    PricePunctuality & SpeedStaffRatesTransparencyValue

    Reviewed Nov. 29, 2024

    Power provided an outstanding experience from start to finish with our window installation. Their team was incredibly communicative, keeping us informed every step of the way and ensuring all our questions were answered promptly. They were not only professional but also personable, making the entire process smooth and stress-free. The pricing was fair and transparent, offering great value for the quality of work delivered. We couldn’t be happier with the results and highly recommend Power to anyone looking for reliable and friendly service.

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    Customer ServiceStaff

    Reviewed Nov. 26, 2024

    It was a pleasure meeting everyone. Communication was very good along the way. Would definitely use them again for another project. Excellent service. We did roof, trim and gutters. Would definitely recommend.

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    Punctuality & SpeedStaff

    Reviewed Nov. 26, 2024

    Excellent company. Everyone start to finish was punctual and professional. I would highly recommend this company to anyone looking for the services they provide. Ray my salesmen was a great guy and not pushy at all.

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    Customer ServiceStaff

    Reviewed Nov. 22, 2024

    From the free estimate to our installation the process has been so seamless! Everybody from Power Home Remodeling has been extremely friendly, helpful, and knowledgeable. If we ever need any future home remodeling we will definitely be calling Power Home Remodeling!!

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    Staff

    Reviewed Nov. 20, 2024

    Neat and clean install. Very professional and a great experience. The crew was on time and immediately started laying down protection. Very high level of craftsmanship. A good experience from start to finish.

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    CoveragePricePunctuality & SpeedMaintenanceBilling

    Reviewed Nov. 20, 2024

    We hired Power Home Remodeling Group to replace our siding with R5 insulated siding. We were so impressed with the product and installation that we decided to replace all our windows with PHRG Pella windows. We saved about 20% on our utility bills and the outside sound reduction has been greatly appreciated. In hindsight, we should have replaced the windows first, then the siding, but we are still happy with the more resilient barrier to the outside weather. In the second Winter, one pane of double pane window cracked when the temperature was below 0F. The window was replaced without charge in about six weeks because it had to be scheduled to be manufactured. We are very pleased with the products, installations, and repair service.

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    Staff

    Reviewed Nov. 19, 2024

    Great service from start to finish. Everyone was professional, kind, and knowledgeable. They were on time and worked skillfully and were precise. We had one concern overall and it was addressed immediately. We’re very happy with Power!

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    Reviewed Nov. 14, 2024

    We used Power to replace 8 windows in my house. Now kicking myself that I didn’t do all 10 windows but from start to finish the entire experience has been great. They communicated every step of the way, there was no surprises from start to finish.

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    Staff

    Reviewed Nov. 8, 2024

    My experience with Power has been nothing short of exceptional. From the moment I met with them to the QA after completion they have done exactly what they said when they said they were going to do it. Both the gutters and window jobs were done professionally and efficiently. The cleanup was such you couldn't tell someone had been there let alone did the work that was done. Shout out to Jesse, Steve C, the gutter crew, K&R crew who did the windows, and Mo who did the QA after completion. All were fantastic.

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    Staff

    Reviewed Nov. 8, 2024

    I have had a great experience with Power. Over the last few years they helped with siding, attic insulation and soffit. The work they have done is of excellent quality and makes my 50 year old house livable for the rest of my years

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    Customer ServiceStaff

    Reviewed Nov. 6, 2024

    Had my windows done recently by Power Home Remodeling. Overall fantastic experience. Made the process very easy, they handled all permit applications and windows were installed in a timely manner. I highly recommend giving them a call for your window project.

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    TechRefunds & PayoutsStaff

    Reviewed Nov. 4, 2024

    We decided to have our whole house sided. The products are quality and extremely happy with the finished look. Company sent out their own quality control advisor and made sure the seems were less visible for our patio area. Small things like that, I appreciate. Very happy, you pay for what you get!

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    Customer ServiceSales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Nov. 4, 2024

    Professional and trained sales and installer crews. Great communication and follow up. Great product and service. A bit higher priced, but you get what you pay for. Stood up well with two back to back hurricanes. Based on my experience neighbors did theirs and we suggested additional folks to consider Power for products and service.

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    PriceStaffRates

    Reviewed Oct. 31, 2024

    Best experience ever. Got all new windows in our home! The quality of the Pella windows are the best. Wonderful pricing. Thank you to Nick, Tim, the installation Team and all the quality assurance staff. And thank you to the sweet man that knocked on our door. Wouldn’t have given a second thought to this if it wasn’t for him! Use this company!!!

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    Customer ServiceStaff

    Reviewed Oct. 31, 2024

    I first used Power Home Remodeling about 3 years ago for new windows. The quality product plus excellent customer service is why I chose them again for a new roof and trim. I recommended them to friends and they purchased new windows.

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    Sales & MarketingStaff

    Reviewed Oct. 31, 2024

    The sales people were very informative about how windows work and what makes their product different. The installer was great and efficient at install the windows and showed the differences after the windows were installed. The quality guy was great as well.

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    TechPriceRates

    Reviewed Oct. 30, 2024

    New windows in my old house are a high relief! Night and day difference between what were here when I purchased my home. After pricing with multiple vendors I chose Power. There were several factors that made it an easy choice- an app to check progress, easy financing did it for me.

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    Staff

    Reviewed Oct. 26, 2024

    Everyone we have encountered through this process have been so nice to work with and very knowledgeable about the product. Letting us know what to expect. Very Highly recommend to anyone and will definitely work with this company again in the future.

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    Sales & MarketingPunctuality & SpeedStaff

    Reviewed Oct. 25, 2024

    We had all our windows replaced. The installers were on time, worked quickly, and kept things clean. The sales and inspection folks were polite and answered all our questions. Very happy with the overall experience.

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    Sales & MarketingStaff

    Reviewed Oct. 25, 2024

    Everyone was polite and helpful throughout the entire process. The sales team gave us everything we needed for our HOA approval. The install team was efficient and cleaned as they went. We're so happy with the whole experience (and especially with our new windows!).

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Oct. 21, 2024

    We just had our sliding glass door and master bedroom window (3 section window) replaced by Power Home Remodeling. They did an amazing job from our first phone call to schedule the free estimate to checking the completed work the following week. They ensured we were completely satisfied with the process and installation, start to finish. I would highly recommend anyone needing some work done to check with them before scheduling elsewhere. Not to mention, they have a lifetime warranty on the work completed.

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    Contract & TermsPricePunctuality & SpeedStaffEase of UseRates

    Reviewed Oct. 21, 2024

    Sean met with us to provide a free estimate for replacing our siding and gutters. He was extremely friendly and provided us with samples and pictures so we could see what the finished product could look like. He explained the different options including type and colors of siding and gutters available and took preliminary measurements. He spent 5 hours working with us to solve a couple of unique issues with our installation and to determine if Power could work with the issues. He was extremely knowledgeable and helpful and explained the installation process and provided us with a reasonable price for the installation.

    Tommy met with us a couple weeks later to take final measurements and to go over specifics on what could be accomplished and how the unique issues of our installation would be addressed. He went into detail on why a couple minor changes would need to be made, which we were in agreement with. He also discussed with us our gutter installation and re-configuring our downspout installation as we wished. He was very professional and friendly.

    Charlie and Manny arrived with their crew to install the siding. They were very professional and thorough and went out of their way to ensure we knew what was happening and what progress was made. It was obvious that they were very conscientious and took great pride in their work. Charlie made sure he consulted with us and came to agreement over a few minor changes that had to be made due to the construction of our house. Overall it was a great experience.. After the siding and caps were installed, Eduar arrived to install the gutters and downspouts. He spoke with us to ensure the gutters were configured properly and that the downspouts were properly placed. He was very professional and friendly and completed the installation efficiently.

    After the installations were complete, Morgan came to do the final inspection. She reviewed the work done and made sure to ask if we had any questions or concerns. She also explained the lifetime warranty system and what would need to be done if any repairs were necessary in the future. As with all of the Power personnel we dealt with, she was knowledgeable, efficient, and friendly. All in all, our experience with Power was great. The installations went well, were completed on time, and looked great. It was a pleasure dealing with everyone involved.

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    Customer ServiceCoveragePunctuality & SpeedMaintenanceStaffBillingTimeliness

    Reviewed Oct. 21, 2024

    Power Home recently installed a new patio door and kitchen entry door at my home on September 26, 2024. The very same day the doorknob fell off in my husband's hand. One of the workers left behind some tools. When he returned to retrieve his tools, my husband showed him the doorknob. He tried fixing it but couldn't. My husband suggested he use the old doorknob until the new one could be fixed or replaced. Later that same day Kevin, from power came by to inspect the work that had been done. Or so he said, he really came to sell something else. He did look at the work that was done. We were told it may take two or three weeks to get the doorknob and lock replaced. We should've had one key for our door but now we have two different keys. While Kevin was here, he said he noticed boards around the house that may need replacing.

    He went into the attic, took pictures to show us what he thought may be problem areas. We agreed to having siding/trim and gutters and replace the boards that needed to be replaced. We were told gutters would be put back in the same place. We were worried about gutter guards because we have a lot of trees around our house. We already had gutter guards installed by the same company September 14, 2015. We were told by Kevin if the workers did not install the guards he would come back and install them. We set up an appointment for October 3-4, 2024 but was delayed due to weather. The work was done on October 7, 2024 - October 8, 2024, while I was out of town, but my husband was home. When I returned home, I noticed some of the down spouts were not the length as the old ones. I called the company on October 11, 2024.

    I not only complained about the downspouts and gutter guards, but the doorknob and screen door to the patio that is not closing at the bottom. I also asked about the pictures Kevin took in the attic, but was told the manager on site said no bords needed to be replaced. I was given a repair date for the doors on December 2, 2024. I was told maybe someone would come on Friday October,18 2024 for the gutter downspouts. I was also told they no longer do gutter guards and would have Kevin reach out to me. Well, nobody came or even called on Friday. I called again on October 21, 2024. I was told no one is coming out for the gutters because it meets their standards. They said they did what my husband pointed out to them. When they come out to talk about doing work, they wanted both me and my husband's approval.

    When doing the actual work, they don't care if they get one person's approval. Sometimes one person may miss what the other might see I was again told they would have Kevin reach out to me. This company is in a hurry to do the installation but don't care about the customer after that. When they want to install, they can come out in a matter of days, but if something is wrong it takes months for someone to come out. The finance company wants the first payment on November 2, 2024, for work I'm not satisfied with. I will never let this company do another project at my home. I will only call them for what's covered under warranty. I definitely will not refer them to anyone else.

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    Response from Power Home Remodeling

    We apologize for any frustrations caused while working with us. While we are glad our first installation went well with you, we deeply regret how our recent interactions occurred. However, we are confident that your upcoming appointment with us will resolve all of your outstanding concerns. In addition as you noted you are always free to contact us with any questions or concerns about your lifetime warranty. You can reach our Customer Support team at (888) 736-6335, option 2.

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    Sales & MarketingPriceStaff

    Reviewed Oct. 15, 2024

    Regret the day my husband fell for a PHRG sales rep. 8/6/24 let Daniele into our home in Ft Lauderdale and she put a nice gash into my brand new crate and barrel oak wood table when she dropped a corner frame into the table. The table is NEW and this lady damaged it. Needless to say we didn't get the windows but I am chasing these people in So Fla BRETT and COMPANY since for the cost to repair and restore this beautiful wood table. These people had the nerve to tell me the 495.00 repair cost for the DAMAGE CAUSED BY THEIR sales rep is too much and are looking for me to split the cost? WOW.

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    Power Home Remodeling
    Response from Power Home Remodeling

    We apologize for any frustrations that may have been caused while interacting with us. While this incident wasn’t intentional we do deeply regret the end result, as we pride ourselves in only trying to bring positive interactions to homeowners and improving their homes. If this issue hasn’t been resolved yet please contact us at digital@powerhrg.com with your project number so we can locate your profile in our system and try to resolve your concerns to the best of our ability.

    Verified purchase
    Customer ServiceCoverageStaffTimeliness

    Reviewed Oct. 14, 2024

    In Nov 2020 we had all our windows replaced, $16,732. They were not installed correctly. No supervisor on site, it was discovered by me (homeowner) and I brought it to their attention. They reinstalled all the windows no problem. In July 2023 I reported that one of the windows had failed; seal was bad and it was clouded up on the inside. A person came to replace it but it was the wrong size window and he could not do it. I called again in Feb 2024, July 2024, and Oct 2024. Needless to say the problem has not been resolved; it has been over a year. My calls get me nothing but excuses. I have written to the home office with no response. This company sells a product and a service. If the product fails you are on your own. They offer no help and really do not care. The warranty is worthless. Please DO NOT use Power HRG for any home repair/remodel service.

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    Power Home Remodeling
    Response from Power Home Remodeling

    We apologize for any frustrations caused while working with us. Due to COVID around that time, working with our manufacturers was a challenge which left us backed up. While we’ve since worked through these issues, there are still a few projects that are affected. We’d love to work with you to resolve your project concerns as fast as possible. Please contact us at digital@powerhrg.com with your project details.

    Punctuality & SpeedStaff

    Reviewed Oct. 14, 2024

    The Power Home Remodeling team was outstanding from the first visit to the final post install review. They were very knowledgeable about the windows and clearly communicated the full process providing a great deal of comfort and understanding of expectations. Questions were quickly answered and the team was available at all times. Highly recommend Power.

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    Reviewed Oct. 8, 2024

    This was our first experience doing any major work on our house and Power made it a wonderful experience. Not only could they complete our siding project, but they were able to replace several of our windows as well. They also offer a transferable lifetime warranty which, as a military family, was a huge factor in our decision to use Power. We will definitely be recommending them to our friends and family, as well as using them for future projects.

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    Punctuality & SpeedStaffTimeliness

    Reviewed Oct. 3, 2024

    This company has the friendliest staff and are beyond efficient. They worked with us on what days they could come to the house to do the work and all the material was put right where we indicated. They did our very long roof in one day and it is fantastic. Can't wait to see how the gutters look when they are done in the next day or so.

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    Customer ServiceTechPricePunctuality & SpeedStaffRatesTimeliness

    Reviewed Oct. 1, 2024

    As I need the TYPE of service this company offers I foolishly to agreed to an quote appt next day. Their man came to my house "because they were doing work in my neighborhood". As always, the contractor said "we're not soliciting, just asking if you're interested in scheduling appointment for a quote". Our neighborhood is clearly posted 'NO Soliciting'. In retrospect, I should have told him to leave. He spent way too much of my courteous time, repeating himself 3 or 4 times on each aspect of the (frankly) solicitation. I gave him all of my details on type of work needed, name, primary cell number, plus he insisted on a backup number. I provided every reasonable bit of info.

    Bottom-line, no show. When I called them, they said they had only 1 cell; not mine. WHAT?! Presumably, they called the backup. But, that is only a backup which we don't typically answer. THEN, they sent text to backup # stating appt is cancelled since we didn't answer their call. Thoroughly dissatisfied ... They claimed they did not have MY cell, which I repeated to the doorman then also confirmed at the office when he called it to check calendar. By the way, the office person insisted on getting ALL of my info...Again (oh, to confirm). Frankly, ridiculously poor performance on Power's side just to show up. Terrible response when I called after no-show, with that person talking over me and not listening! Absolutely miserable customer service and communication. Never again. Be warned and be aware. Not a good company...Regardless of high marks by others.

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    Power Home Remodeling
    Response from Power Home Remodeling

    We apologize for any frustrations caused while trying to work with us. Unfortunately, there were communication errors while trying to receive your best phone number. Due to this fact, we were unable to contact your primary phone number. We tried the backup, but that was also unsuccessful. With us unable to reach both points of contact we couldn’t confirm our appointment with you. If you’d like to update your information and reschedule please contact our Customer Support team at (888) 736-6335.

    PriceRatesHonesty & Transparency

    Reviewed Sept. 30, 2024

    They share ownership people with their financing company, which accrues interest DAILY rather than monthly (which is the norm). They bully their customers, including with threats both of their own action and collapse of various household features, to push them into purchasing more. They don't do work anyone else can't do, despite their statements (lies) - and others will do it cheaper with better materials. They charge an arm and a leg for _everything_ - they'll take you for whatever they can get out of you, and they will _squeeze_. This experience was horrible.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Thank you for taking the time to provide feedback. We understand your concerns when it comes to pricing, some of our happiest customers initially felt the same way. In our more than 30 years of experience and over 1 million installations, we believe the best way to offer pricing relief is with a combination of long-term quality and value. Not only are our products some of the best-rated in the industry, but we stand by them with a lifetime, transferrable labor warranty.

    Customer ServiceStaff

    Reviewed Sept. 25, 2024

    I’m highly satisfied with Power home remodeling services, I just remodeled all my windows and front door. They help me with everything I need and they answer all my questions. Great customer service. I highly recommend them.

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    Verified purchase
    Customer ServiceCoverageTechPriceStaff

    Reviewed Sept. 23, 2024

    I had windows installed in July, 2023. It is now Sept, 2024. I have tile window sills that were in excellent shape and with undamaged grout. After installation, every sill except one was damaged with chunks of grout that broke off and either fell out or were stuck in the opening between tiles. I talked to the installer and got no help. I talked to the “quality assurance” guy that came out. He told me they had never done windows with tile and would make sure it got in their training program.

    I work out of town quite a bit and didn’t have time to call the warranty # to try to get them fixed. My “warranty” is lifetime on the product and installation. So I called them today to get them to repair the grout and of course, they can’t do anything for me because it’s been over a year and they have no proof that it was their fault. This is a 1960s-built house that had perfect grout until a year ago and now every windowsill is damaged. I told 2 of their representatives about it. But I can’t prove that they caused the damage, so I need to get it fixed at my own cost. They will not stand behind their warranty.

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    Power Home Remodeling
    Response from Power Home Remodeling

    John, thank you for taking the time to review your experience with Power. We sincerely apologize for any undue frustration, as this type of experience falls well beneath our service promise.

    To best serve you we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & dive into the details of your project.

    Verified purchase
    CoverageBilling

    Reviewed Sept. 22, 2024

    Happy. Just a little more cleanup needed. Found a grease stain on my sofa cover from resting something on it. Found a dirty blind on my table which should have been thrown away, I was requested to write a check only when your company accepts debit and credit cards as an option.

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    Punctuality & SpeedStaff

    Reviewed Sept. 20, 2024

    Power has been a dream to work with! They were super communicative and helped us figure out the best options for us and our home. Everyone we came into contact was friendly, professional, and extremely helpful. The team was punctual and respectful of our property. Highly recommend and will use them for future projects!

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    Verified purchase
    Maintenance

    Reviewed Sept. 20, 2024

    The seal around the inside of the patio door & both bathroom windows are in a color slightly darker than the frames. When it was applied, it was applied out to the surrounding drywall. The master bathroom has a gash in the drywall from one of the saws. The outside of that window also has a large gap. A clear sealant was not applied except a small section. Finally, I don't mind if they need to use the toilet, but ask first and have the courtesy to put the toilet lit back down and not drip so I have to clean it. A tube of the darker sealant was left in the bathroom, the tub was filthy and pieces of the tube ends & scrap were not picked up.

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    Power Home Remodeling
    Response from Power Home Remodeling

    Cindy, we take our customer's concerns regarding the quality of our work seriously. Not only does it mean we fell short of our service promise, but we also understand how frustrating it can be when you aren't happy with your home improvement project.

    To best serve you, we'd like to get a better understanding of what occurred during your project.

    Please email us at digital@powerhrg.com with your project number or contact phone number so we can locate your profile & see your project details.

    Staff

    Reviewed Sept. 19, 2024

    Power did a great job installing my new windows. I love the new windows. The staff was nice and friendly, they were very professional and I learned so much about good quality windows. They were always on time and did a great clean up.

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    Customer ServiceCoverageSales & MarketingPunctuality & SpeedMaintenanceStaffFollow-Through

    Reviewed Sept. 12, 2024

    We had attic insulation and windows installed. The windows are beautiful. The service was excellent, timely and very clean. We are very pleased with the sales, installation, and follow through to be sure everything was done to our liking. Marti was great at explaining the importance of replacing the windows and showing us the leaking. The installation was done quickly. We decided to have the rest of the house done immediately after Lucas came to do the follow up. I highly recommend Power Home Remodeling.

    Anna **

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    Staff

    Reviewed Sept. 12, 2024

    Had soffit, facia, trim, and gutters redone by Power Home Remodeling. Did a great job, two days to complete. One day for gutters. One day for soffit and trim. Everything looks great and professional. Would recommend!

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    Verified purchase
    TechPunctuality & SpeedTransparency

    Reviewed Sept. 10, 2024

    We had Power Home Remodeling replace all our circa 1997 original builder class windows with their Pella replacement windows, including the doorwall to the deck with blinds within the glass that look great and our dogs can't mess with them. All Low-E glass with a rebate coming from our gas utility and a tax credit this coming tax season. Our newly ordered blue main entry door was so beautiful, but delayed. We decided to change the color of the exterior trim, garage door and shutters from beige with red to white with blue to match the anticipated new entry door. This paint job was handled by a separate contractor while we waiting for the entry door to arrive. Power Home Remodeling provided the blue paint samples to pull this off. During that time we also contracted with Power Home Remodeling to replace our gutters and update the insulation in the attic. We'd go it again. Attaching a set of before and after pictures.

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    CoverageStaff

    Reviewed Sept. 9, 2024

    Definitely a 5 star business. From Krystal ** / remodeling consultant to quality review before and after the job was completed we was well pleased with their professionalism in making sure all of the customer concerns were covered. We would highly recommend this company if you want the job done the right way.

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    Verified purchase
    Follow-Through

    Reviewed Sept. 8, 2024

    Company was easy to deal with, roof replacement went well with no issues, and clean-up was good. Crew arrived on time and completed the job in one day as promised. I recommended POWER to my neighbor, and would be happy to recommend to a friend. I also had gutters replaced and that job also went well.

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    Power Home Remodeling Company Information

    Company Name:
    Power Home Remodeling Group
    Website:
    www.powerhrg.com