Pella Reviews

After 20 years of service, the built-in shades in our Pella French doors had issues. Requested service - took 4 weeks for them to be available. Charged us $250 just to show up. Tech didn’t examine shades much but said we have to replace the broken one, the other is fine. They informed us our color is no longer available. They gave the bid for replacing both shades which totaled over $7,000. I called to confirm that is correct and it is. I spent 15 minutes lubricating and tweaking the broken blind and everything works now.

We spent $83,714 replacing all of our windows. We knew it was a huge investment so we chose Pella thinking we were going with the best. HUGE MISTAKE! The 28 year old windows we replaced were better than these and Pella doesn't back them. Our new windows are drafty and frost up on the inside. Our old windows never did that!! Our sales rep said we would see a huge decline in our heating bill. He had been with the company for a long time, but left shortly after we bought our windows. I give him credit for not agreeing to sell a lie.

I've been in construction all my life, and I've heard good things about Pella. I got ahold of them, and everything was good. I'd recommend them. They're probably as quick as anyone else, but their windows are good. I got a big picture window in front of the house. It took a couple weeks to get it but they put the window in in a half a day. They cleaned up and did a good job. The only thing is there's a molding on the inside and on the outside, and they sent the wrong color. It took a month to get the correct color then they came back and fixed it. I paid $9,000 for the window which is a little bit pricey but I like it.

We Do Not recommend Pella! They took 11 months to fix all our patio doors and then charged $800 for a replacement screen door. You can buy an Andersen screen door for $110 at Home Depot. Huge price rip-off and poor service.

I liked Pella's pricing and financing. Their rep came to the house and showed us everything, and it was very pleasant. He was not very knowledgeable of all the products but was good at selling, because we went with Pella over Andersen. The two guys who came to install the patio and front entry doors were very conscious of our home and in keeping it clean. They did a good job, except someone's coming back today because there's a gap underneath the window that needs to be fixed and we didn't notice it until a board came loose. Also, the two pieces of wood that they used for the trim are oak and pine, so when they stained them, they don't match. That's a little disappointing.

We bought four windows from Pella and the customer service rep was excellent. The installers were also very good and professional. They came, put the windows in and it was a really good job.

I like that Pella has good reputation. I bought doors from them and they're very good. Their customer service was very good as well. I'd recommend them.

We are very happy with our new windows and the installation. Our entire house is Pella window. The painter were excellent. They also painted a door, inside and outside door and patio door on one side that was white to match the other side. The patio door was put in approximately in 2013. Eddie, a painter, talked to our salesman, Chad, that he could look our address up and get the style number for the Pella door and find possible find a brown door handle or we might have to buy one. That was around Thanksgiving. I have left messages, but no response.

Pella was willing to do the job in a place that the competitor thought was too difficult. I have a breezeway, and the initial contractor came and decided they would not install a door in the breezeway. Pella's team was professional and clear. They went through all my options, and explained why some were and were not available. I had them install double-hung windows and a rear door. It was a slightly difficult installation but it went smoothly. There was limited interior access to some of the window places. They adjusted to the requirements of the job. Quality is fine. It's just they didn't clean up some of the installation taping. So, I had to get outside the windows and take that off myself throughout the second floor. There were also some pieces of stuff in my yard.

My house has Pella windows, so the replacement was staying within the same style and brand. Pella's reps were very competent, capable and friendly. Also, the installation went fine. They replaced the windows for the better. You get what you pay for. I'll do it again.

The installation went very smooth. I am very happy with the new windows. This is my third experience with Pella of Wisconsin. I am very happy with them. Do not hesitate to do business with them. Top notch all the way.

Great for the first 80%, then once project was installed we needed an state inspection that Pella was suppose to can and set up. Call never came, called in multiple times to get it set up, told I would receive a call but the calls never came. Had a 12 foot tube in my garage during this time which myself and my daughter tripped over. In total it took about 6 weeks to get installation completed. Not the premium service I expected or paid for. I am a repeat customer who had an incredible experience the first time. If this was the first time I would have gone with someone else. I would still recommend because of the product quality, but would warn about the horrible after installation service.

A Pella sales representative discussed options, helped with choices and measured for our new windows. He returned about one week later with another Pella employee to assure accurate measurements and review all our choices. The installer arrived promptly and did a great job, adding insulation around each window, answered all our questions and cleaned up all traces of his work. This is the second home that we’ve had new Pella windows installed and couldn’t be more pleased. We plan to have the patio door replaced in the near future.

The installers were through and courteous. Left my home in great shape! Answered all my questions and concerns. Happy with the results of the installation! I would recommend giving Pella an opportunity to give a price quote before deciding on another window installation company. Thanks.

My new windows are beautiful, and much more energy efficient. The installation team was very good, and took care of the removal of the old windows, and installation of the new ones, in a timely manner. They also took care to cover my furniture when the job was going to get dusty & dirty in each room.

We ordered a sliding glass door. It was very expensive with installation costs so we expect close to perfection. This was not the case. The installation crew did a bad job of placing the black screw plate crooked and broken on threshold and there were cracks in the door portion that moved. also the outside kick plate was not explained to be bright white when we paid extra to have grey trim to match the siding on the house on the outside. No option to change this or paint.

When we were visited by our salesman we were looking to replace our front door which is a standard door and our rear door which is the same Fixed/Active French style door. We were told that to do the rear door the same would be a complete custom job and would be very expensive. He never mentioned the Fixed/Active French door in the catalog. He talked us into a sliding door, which from the start my wife did not want. This is our main entry to the house and it would be more difficult with a sliding door. She complained about them being heavy and harder to open. Our salesman said that they are not made that way anymore, that was old style and have come a long way and they are easy to open. Spoiler, it is hard to open and heavy.

I had a great experience with Pella Windows & Doors from start to finish. The sales representatives, Mr. ** and Mr. Antonio **, were extremely professional, knowledgeable, and helpful throughout the entire process. They took the time to explain everything clearly and made sure all my questions were answered. The installer who came to install the sliding patio door did an excellent job—very skilled, efficient, and detail-oriented. The final result looks beautiful and works perfectly. Overall, my experience with Pella was outstanding, and I am very satisfied with the quality of both the product and the service. I highly recommend Pella Windows & Doors.

We love our door. We replaced a 16 year old patio door that was okay but no comparison to the quality of the Pella sliding door. Extremely happy with our choice and how well the door is made. The installation was quick, professional, and quality work. We will definitely recommend Pella products.

I am glad I chose Pella. I priced them against their biggest competitors. The entire team was responsive and knowledgeable. They met my requirements and we agreed on pricing. I like the final product and was pleased with the process to decide, buy and install.

My master bedroom window is hard to open. I got new windows to address this issue. These are almost as bad. The exterior looks noticeably worse than before. I had to take about 10 days off work to get to done. Would not work with this company again. They really only care about the sale. After that you don’t matter.

This is our second door in 3 months with Pella. We came for the second door because everything with the first door was great, from sales (thanks, Carolyn!) through installation. The second door is great and the process is as good and thorough as the first!

First, I will say that I am satisfied with my new windows. However, the installation did not go as smoothly as I would have liked. The installers were fine, but had to stay well after dark (my front porch light was not working at the time which caused some inconveniences for them and for me). Some items in my gardens were damaged/broken. A more realistic timeline and appropriate number of workers would have caused less anxiety.

I'll start off by stating Pella in Michigan are terrible to do business with. They cancelled on me 3 times, delivered a broken window, had to come back to fix rushed work, and still haven't contacted me back about the so-called compensation they were going to give me because of all the trouble. I had 6 windows installed in my home and I wish I would have never done it. I have drafts coming through the windows, even worse than the ones I had before. I am stuck paying for a horrible product with even worse installation.

Our salesman was very knowledgeable, and our price for 6 windows was acceptable. The installers were efficient and clean. They didn't stop for any breaks and worked through the project. Our home is 40 years old, and when one piece of outside moulding broke, they replaced it with a better quality replacement. When the home was built, I used Pella windows, and the replacements match perfectly!

I am very disappointed and would NOT recommend the “new” sliding door that opens the opposite of how they used to open. So the moving door is on the outside and in the winter snow and ice accumulate on the runner because it is on the outside and you can’t open the door. Plus, if the lock should break? Well you can’t stick a stick down there now because it’s on the outside. If I would have known the door came that way I would never have bought it. Even our contractor asked us if it was made wrong. I just can’t understand how any one could think this was a good design. It gets no stars from me but it wouldn’t take the review so I had to give it one.

Called Pella to gain information regarding a storm door lock that is stuck inside the side panel. I’ve obtained do it yourself instructions…first from Lowe’s, the store I bought the original door from…spray the lock and the jamb then slide a flat screwdriver into the opening where the lock bolt is… didn’t do a thing. Called Pella and here’s their advice. Break the glass panel on the storm door then you can get in and out by walking over the door frame…. I thought she was kidding…but nope…She was dead serious. Still doesn’t address the lock that’s frozen in the frame of the side panel.

We were extremely happy with our installation team!! They were wonderful!! I would not work with sales rep again, Ali **, he recommended NOT replacing trim on a handful of our windows (not sure why) and we are VERY unhappy with how those windows look!!! He also recommended a two panel window where are three panel kitchen window is (so glad we did not go with that recommendation- it would have looked ridiculous). He said old trim around kitchen windows couldn’t be replaced without cracking tile- our installers said that was not true!! He said soffit work by bow window was our responsibility and installers said they could EASILY fix it, and thank goodness they did. Ali mislead us on several items! I have no faith in his ability as a sales rep and ability to tell us the truth.

My experience with Pella had some issues that made me feel disappointed. The Solar Heat Gain coefficient (SHGC) that was suggested and applied to the contract by the salesperson did not meet the 0.21 or less requirement for windows in Central Florida, according to Duke Energy. This issue came up after the windows were installed, and when Duke Energy's rebate was denied.

Windows look good overall. Not very happy with the caulking. They caulked onto my shutters, so if I ever need to take those off for repainting or replacement, I'm going to rip the caulking off. We also had a 2-day replacement scheduled for the windows and adjusted our work schedules to accommodate. At the end of day one, they said they had to come back 4 days later, which would not have been convenient. They did adjust their schedule and came back on the scheduled day, but the work was rushed & that's why we now have the caulking problems. Pella did send someone out to try and fix the caulking, but they only applied more, which didn't solve the issue. Again, windows look great, but experience was sub par.