Pella Reviews

The quality of the windows has been excellent. Visually, they look fantastic, but there's also been a practical benefit – my energy bill decreased by $100 monthly. Additionally, I got 0% financing. There's even an inspector guy that came out and caught stuff I didn't. Also, in the process, they forgot some shutters and a guy came out and installed them a week later. Overall, I’m satisfied with Pella and would recommend them to others.

We needed a new door as our previous setup was becoming outdated. We opted for a patio door—specifically, a two-panel design. I'm very happy with its quality. When it came to the installation, the process went very well. The installers were punctual, did a great job, and left the area clean—exactly what you hope for.

Pella is a great choice. Their service and the quality of the door we received have left a positive impression on me. Even though I didn't expect the pricing to be as it was, it was competitively priced, so in that aspect, I was quite satisfied. Overall, I feel confident in recommending Pella to others.

The real push for us to upgrade our doors was the lackluster stock doors that our house came with. It seemed crucial to invest in something substantial, which is why we chose Pella. We purchased a front door and a side door with a screen, both offering quality and aesthetics we were pleased with. There's also a retractable window screen on the side door that adds a nice touch.

If I were to rate Pella, I’d confidently give a strong 4 out of 5. This isn’t reflective of the quality—I actually rated it lower because it's on the expensive side. The hefty price is understandable given the support and craftsmanship, yet for affordability, alternatives like doors from Lowe's are cheaper.

When asked about Pella by others, I’d definitely recommend them for their quality but with a cautionary note on the price. Our experience has been positive overall, and even our mailman took notice and inquired about our door. While we could have explored financing options, our choice was to pay directly to avoid dealing with terms.

Communication and expectations with Pella could significantly improve. I was underwhelmed by the lack of explanations from their team. For instance, I wanted bronze windows, and they assured me it was fine, but then they painted the windows; they weren't genuinely bronze, leaving me disappointed when the paint scratched. Further, certain aspects weren't explained fully, such as not having siding due to its removal, which meant I had additional work and costs to handle. Their installer selection seemed insufficient—two individuals just weren't enough for the extensive job required. It's unfortunate because the installation was quite a sizable investment, and the mixed interactions from their customer service didn't help. Strengthening team coordination and communication could prevent cases like mine, as dealing with a supervisory team should not induce an extra burden nor misunderstandings revolving final payments and warranties.

Installation was quick, taking about three days once they started. I'm pleased with the Pella windows. They're easy to operate, come with integrated screens which keep bugs out, and they significantly block outside noise. I noticed they have a tight fit, leaving no drafts.

One small concern was the lack of visible Pella branding on some windows, which I mentioned to them since it's a premium product and it's surprising that some windows don't show the Pella signature uniformly. Despite this, I've recommended Pella to friends. The windows deliver on their promises, and though they are pricey, the quality is justified.

When a minor issue arose with one of the windows, the team was quick to fix it. The techs were both friendly and professional throughout the process, enhancing the overall experience. I'm also quite satisfied with how the new windows look and function, although there were some frustrations with a couple of windows. On the installation day, there was a rush because of potential rain, which resulted in some gaps in the caulking.

All in all, while there are a few things needing attention, I’d rate Pella favorably.

On installation day, the process went very smoothly. They did a great job, and it took about 3 to 4 days to get all the windows in. If a friend or family member were to ask me about my experience, I'd confidently tell them it was great.

Reflecting on customer service and quality, I'd give Pella 5 stars. However, it's worth noting that Pella is quite expensive. Despite the high cost, I still rated the value based on what I paid as deserving of 5 stars because I felt the quality justified the price. Overall, I'm pleased with my purchase and would recommend Pella to others.

The installation process, however, had its hiccups. While the team got the job done, the foreman came across as quite aggressive. There was a concern with some wires on site, and his immediate decision was to cut through them despite my request to first determine their purpose. Fortunately, the wires were hollow tubing, so it turned out fine, but it could have resulted in a bigger issue.

On the whole, Pella delivered a quality product, and I am satisfied with the end result. If a friend were to ask, I’d say Pella is a dependable choice. Just make sure to communicate clearly during the installation to avoid any misunderstandings.

Other than that, I like the windows and I haven't had any problems with them. They are beautiful and because of them, my AC bill went down. Plus, when I had a problem with my hinges, they sent someone out who replaced the hinges on the door. When I had a problem with the lock, they came out and replaced the cylinder on the lock. So, any time I've had a problem, they have addressed it, even though I'm no longer within the warranty period. It's been 10 years and I don't know of too many companies that will still take care of you if you have a problem after that period.

As for the new windows, I find them remarkable in terms of quality. There was nothing major to critique, although I felt the turnaround time could possibly be improved for future clients. Despite that small drawback, the process was quite smooth overall. I still have more windows to put in and I'll likely go back to Pella for those.

My overall experience was smooth and straightforward. While I would recommend Pella for their product and service quality, I found the prices to be quite steep. I feel this is reflective of the pandemic's impact, where everything has become significantly more expensive. However, my lingering dissatisfaction lies with customer service. After approaching the same representative for a quotation on a door, his response was quite dismissive, possibly due to the smaller scale of the project. Consistency in behavior across different project sizes should be a standard expectation.

The purchase process was impressively simple. A representative visited our house, spent an hour explaining the process, the product, and provided a timeline. Although we hoped for quicker installation, understanding their schedule made the wait reasonable.

The total time from purchase to installation was about seven to eight weeks. Installation day went smoothly and effortlessly with the crew cleaning up thoroughly afterward. We even enjoyed a seamless experience with no adverse weather conditions affecting the installation—at one point, they accidentally went to my neighbor's house, but this was a minor hiccup.

Overall, the entire process was must sweeter than those horror stories I'd heard from others regarding their experience with different companies. I've already recommended Pella to both friends and family based on my positive experience.

The installation process took two days, which I had anticipated from the outset. The crew was hardworking and professional, and I'm quite satisfied with the job that they did. If anyone were to ask about my experience, I'd confidently recommend Pella, having considered them alongside Andersen.

When it came to pricing, while comparable to Anderson, it was clear that Pella offered top-of-the-market quality. Overall, my experience with Pella was stellar and I wouldn't hesitate to recommend them to others.

The installation day went smoothly despite being a big job that included a couple of double windows, a door, and a single double-hung window. Even when we encountered a small installation issue, Pella addressed it promptly and professionally, ensuring everything met my expectations.

Pella's emphasis on quality and customer service mirrored what I anticipated, with minor issues resolved efficiently.

If you’re in the market for high-quality windows or doors and are willing to invest a bit more, I'd recommend Pella without hesitation.

When I questioned the amount they made a comment as things have increased. I do understand this, but to come out to check out a problem that you have, was ridiculous to me when I called my sales rep back and asked for a number because I was getting nowhere of someone with more authority and could explain things further to me. He text message me at phone number and said this is the best I could do. He didn’t feel that way as I was signing the paperwork to purchase the windows, which was very frustrating. The customer service is not appealing at all, and I would not recommend this company to anyone. At the request of my sales rep Dan, I had sent pictures showing the thickness of the ice and I was told it was because I have covers or blinds over my windows.

My response was, "Who doesn’t put covers over their windows for privacy." If you have any questions or want to see the pictures prior to purchasing these windows, I will show them to you. I will check further with another company for the replacements of the last two windows. I need replacement for. Definitely not Pella. I did have a company come out last year that carries Pella Windows and would not even give me the price because they were so high. When I had Dan come out to give me a price for my two small bedroom windows, the cost was $5000 for each window. Which is ridiculous. All I can say is do your homework prior to purchasing these windows and basically I’m sure, any other companies, Pella's customer service is very poor.

To date, I've replaced 2 panes via Pella service. I have been unsuccessful in attempting to get even a quote to replace 2 more (which are being held in place with duct tape) even though their service department did a Zoom visit and I gave them the dimensions. Without a quote, it is impossible to place an order! I've called corporate support to try to get a response and was told "we're very busy". Possibly because so many of their windows are failing! I was told that Pella has discontinued this product line and if we need to replace hardware, we're out of luck. Fortunately we only need to replace the wood and glass... so far. We have 30+ double hung windows in our home and don't want to "mix and match" if possible.

At a home show, I saw various doors, including Andersen and other brands available at Lowe's and Home Depot. I also discovered a nearby Pella showroom, which helped me decide on Pella since I wanted a 6-foot slider with blinds inside.

The installation experience was positive. The two installers were polite, neat, and tidy, even cleaning up after themselves. On a hot day, they appreciated when I brought them a fan.

However, the initial sales experience was rocky. The price quoted at the home show was higher than the one given when the salesman visited my home. There seemed to be a misunderstanding about the discount, which came off as somewhat gimmicky. When I expressed my concerns, the response from the salesman felt arrogant.

After some time, the sales manager reached out. I explained my predicament and she offered to meet me halfway between their price and a competitor's quote I had from Andersen. She managed to give me a better deal, showing she had more authority than the initial salesman. In the end, we settled on a fair price, and I was satisfied with the outcome once the manager got involved.

Overall, my experience was positive after moving past the initial salesperson's approach. I was quite pleased with the resolution provided by the sales manager and the installation process. Thus, I would rate my experience with Pella as satisfactory despite the initial hitches.

In terms of quality, everything has been great so far. The technicians who came out for the installation were respectful and made the process simple with no issues. Overall, I would definitely recommend Pella to a friend, especially because of their beneficial payment plans for those who need work done but don't have cash readily available.

Although the cost was a bit high, I feel that the quality of the windows justifies the price. I also used their website to schedule an appointment, which was a straightforward process. I received a callback within a couple of hours to set up a time for measurements and to get a price quote. Overall, I am very pleased with Pella and I would highly recommend them.

Initially, the interaction with Pella's reps was good. The initial coordination for the installation was smooth. However, post-installation, we faced difficulties reaching them for a final inspection, as our inquiries went unanswered multiple times, which was quite disappointing.

Regarding the windows' quality, I am generally satisfied. There was an issue with how the sealing was done—it was a bit sloppy and lumpy—but they fixed it after I pointed it out. Despite the hiccups in customer service post-installation, the product itself seems reliable.

The installation process is commendable. The techs are professional and ensure that everything is clean once the installation is complete. If there are any issues, they are quick to come back and resolve them.

I would rate my overall experience with Pella at a 4 out of 5. The customer service and the products themselves also get a 4.