Pella

Pella Windows of North Carolina has been paid for work at my home for 15 months that they have not completed. They were contracted with and paid in full to replace a window in my home 15 months ago. I later contracted with them to replace a second window. They have sent workmen to my home 4 times in this 15 month period and each time they brought the wrong window. Each time they refuse to return with the right window for 2 to 3 months. Today they came back with both windows and told me one would not fit and the other was broken.

I bought a house with all Pella windows (windows are less than 10 yrs old). I inquired with a local glass dealer about replacing the glass on a cracked pane. And was told that it was not possible, as is the case with many Pella windows. I contacted Pella to find out how to fix the glass. The only option given to me was to sell me a new sash - $611.00 for a single 36x26 sash - not including installation!! I asked if I could send them the window and have just the glass replaced, but that was not an option - so much for sustainability.

We recently had new windows installed at our home. We chose Pella due to the high quality product and warranty - thus paying a premium for the new windows. The product turned out great - however the installment caused a number of collateral damage on the inside of our house. Fist sized holes punched next to the trim surrounding the windows. It took Pella 3 months to respond to picture and service request to fix.

Please do not make the same mistake I did by purchasing Pella windows or doors unless you plan to change out your windows every 10 to 15 years. Poor engineering and the lack of effort by the company to stand behind their mistakes. The water seeps in behind the exterior aluminum clad and rots your window and door frames inside out. The company replaced one slider at the 10 year mark at the end of the warranty because it started to show signs on the inside and I thought it was just bad luck and something must have happened at the factory. Had I have known what I do today I should have popped off the aluminum clad on ALL the windows and doors and inspected the sashes and had the company replace my whole house.

Within about 10 years, Pella wood clad windows will rot. You won't know it until they crumble. The engineers at Pella chose to seal (?) their window cladding, which is aluminum with a clay bead that shrinks and then allows water to leak behind the cladding, which rots the wood. The Pella "lifetime" guarantee is rotten too! I have replaced many Pella windows in my house because they rotted.

New home construction in 2015. All Pella Designer double hung windows and 2 Designer Patio doors. We have the same complaint as Donald from Sturgeon Bay, WI. on Dec.11, 2019. Every time temps are below 20 degrees outside we have frost or water on our wood window sills where sash meets sills. We tried shrink wrapping our screen and reinstalling to act like a storm window with same result. Seems to be design issue/lack of insulation on strip that sash closes on causing the strip to stay ice cold due to outside metal meeting the wood and causing the cold air to meet the warm air. We have no issues with any other areas of the window or glass. Pella keeps saying it is humidity issue and will not try to resolve. We have had humidity levels as low as 20% with same issue. We have had the issue since the windows were first installed until now which is 5 yrs later.

I gave one star because there is nothing lower than that. I chose them they supposed to be the best. I have the worst experiences with them since August 2019. Two small windows and one big one for the family room. It’s not done, first thing the installer was the bad he miss up the window and then every two month somebody come to check and then they decide to change it.

Salesman was pleasant and on time for appointment. He provided a quote for $18k for the 19 windows we wanted replaced, but never followed up with us. I called him back 30 days later after getting town approval for new windows (I live in an area deemed "historic" in MA). We agreed to go ahead, so they sent out the measurement crew to check all dimensions. Revised quote came back for $32k. They said all the windows needed full installation, not just be replaced. We will look elsewhere.

It has been a horrible go around with Pella and after starting the replacement process of my cathedral window with them in September, the job is still not complete and it is already the 2nd week in January! Do yourself a favor and go elsewhere for your window replacements! They do not care about their customers and they will charge you the full amount up front ($7800) regardless of whether the job is complete or not. They do not return phone calls and do not take any responsibility for their errors when the job is not completed as scheduled.

I made a big mistake 9 years ago and purchased a Pella storm door. I now have a storm door with a big spot of corrosion of on the side of the window. I gave my old door to a friend, not Pella, the door is now 40 years old, and still in good condition. I wrote to Pella, and sent pictures of the corrosion. So much for their 10 year warranty. They wrote to me saying they would send me a credit voucher on the door I purchased, and the warranty was prorated. I should receive the credit voucher in 3 to 4 weeks. It has been 12 weeks, and so far no credit voucher. Pella is a terrible company to do business with!