Pella Reviews

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Edited by: Chloe Cochran

About Pella

Pella is a nationwide window manufacturer and installer. It has more than 200 showrooms in North America, with online and in-home ordering options. In-home consultations are free and offer a no-obligation quote for your window project. Pella also backs its windows with varying warranties depending on the window type. Custom and specialty window projects are available.

Pros
  • Available nationwide
  • Custom and specialty windows
  • Financing available
Cons
  • Can be pricey
  • Not all windows available online

Pella Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Pella?
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    Page 2 Reviews 5 - 35
    Punctuality & Speed

    Reviewed May 6, 2025

    We've owned Pella windows and doors for many years. In the past it was a little slow getting service but it worked out in the end. Now it's impossible to get service and almost impossible to talk to anyone. I've tried for almost a month now and can't get my doors serviced. I've tried calling and sitting on hold forever and also visiting their product support online. I would NEVER buy another Pella product again!

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 27, 2025

    I got a Pella guy's contact information after meeting him at a local winery, and about six months later, I decided to give them a call. They ended up coming over and gave me a really good deal. The presentation they made was impressive and straightforward, avoiding the pushy sales tactics I'd experienced with other companies. I ended up ordering around 20 windows for my home and the installation took four days. The crew was efficient and considerate and they made a point of arriving early each day. One thing that stood out was their attention to cleanliness; they covered everything with plastic, including my dirty dishes, to protect my home during construction.

    The quality of the windows has been excellent. Visually, they look fantastic, but there's also been a practical benefit – my energy bill decreased by $100 monthly. Additionally, I got 0% financing. There's even an inspector guy that came out and caught stuff I didn't. Also, in the process, they forgot some shutters and a guy came out and installed them a week later. Overall, I’m satisfied with Pella and would recommend them to others.

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    Installation & SetupPricePunctuality & Speed

    Reviewed April 26, 2025

    Pella offered a comprehensive service for our door needs that really stood out. They handled everything from start to finish, including coming out to measure and install without my needing to hire a separate contractor. It was a seamless experience, which was really reassuring.

    We needed a new door as our previous setup was becoming outdated. We opted for a patio door—specifically, a two-panel design. I'm very happy with its quality. When it came to the installation, the process went very well. The installers were punctual, did a great job, and left the area clean—exactly what you hope for.

    Pella is a great choice. Their service and the quality of the door we received have left a positive impression on me. Even though I didn't expect the pricing to be as it was, it was competitively priced, so in that aspect, I was quite satisfied. Overall, I feel confident in recommending Pella to others.

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    Installation & SetupPrice

    Reviewed April 26, 2025

    Pella has good quality, even though it comes with a higher price tag. Initially, it seemed pricier than expected, but the quality of their doors is indeed solid. After installation, I appreciated why they charge more—there was notable customer support and service technicians ready to address any warranty issues, which they did when we had a few initial problems.

    The real push for us to upgrade our doors was the lackluster stock doors that our house came with. It seemed crucial to invest in something substantial, which is why we chose Pella. We purchased a front door and a side door with a screen, both offering quality and aesthetics we were pleased with. There's also a retractable window screen on the side door that adds a nice touch.

    If I were to rate Pella, I’d confidently give a strong 4 out of 5. This isn’t reflective of the quality—I actually rated it lower because it's on the expensive side. The hefty price is understandable given the support and craftsmanship, yet for affordability, alternatives like doors from Lowe's are cheaper.

    When asked about Pella by others, I’d definitely recommend them for their quality but with a cautionary note on the price. Our experience has been positive overall, and even our mailman took notice and inquired about our door. While we could have explored financing options, our choice was to pay directly to avoid dealing with terms.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 23, 2025

    When Pella first installed the windows, they were improperly fitted, as the windows wouldn't open, and the doors didn't shut completely. It was quite frustrating, and I ended up needing a different team to rectify the situation. The entire process took ages. Despite purchasing the windows earlier, it wasn't until months later that they came to fix the issues. By then, I was dealing with a personal crisis as my wife was in hospice. I had to manage both my situation at home and the problem with the windows, including a large picture window that presented a hefty challenge.

    Communication and expectations with Pella could significantly improve. I was underwhelmed by the lack of explanations from their team. For instance, I wanted bronze windows, and they assured me it was fine, but then they painted the windows; they weren't genuinely bronze, leaving me disappointed when the paint scratched. Further, certain aspects weren't explained fully, such as not having siding due to its removal, which meant I had additional work and costs to handle. Their installer selection seemed insufficient—two individuals just weren't enough for the extensive job required. It's unfortunate because the installation was quite a sizable investment, and the mixed interactions from their customer service didn't help. Strengthening team coordination and communication could prevent cases like mine, as dealing with a supervisory team should not induce an extra burden nor misunderstandings revolving final payments and warranties.

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    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed April 23, 2025

    The sales visit of the Pella rep was impressive—the salesperson was well-prepared and explained everything clearly, showing courtesy throughout the process. I ended up purchasing 13 casement windows.

    Installation was quick, taking about three days once they started. I'm pleased with the Pella windows. They're easy to operate, come with integrated screens which keep bugs out, and they significantly block outside noise. I noticed they have a tight fit, leaving no drafts.

    One small concern was the lack of visible Pella branding on some windows, which I mentioned to them since it's a premium product and it's surprising that some windows don't show the Pella signature uniformly. Despite this, I've recommended Pella to friends. The windows deliver on their promises, and though they are pricey, the quality is justified.

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    Installation & SetupStaff

    Reviewed April 23, 2025

    I decided to purchase and install windows through Pella, and from the very start, things went smoothly. The sales reps were thorough and answered all my questions during the consultation. One of the notable aspects was the installation process, which was faster than I expected.

    When a minor issue arose with one of the windows, the team was quick to fix it. The techs were both friendly and professional throughout the process, enhancing the overall experience. I'm also quite satisfied with how the new windows look and function, although there were some frustrations with a couple of windows. On the installation day, there was a rush because of potential rain, which resulted in some gaps in the caulking.

    All in all, while there are a few things needing attention, I’d rate Pella favorably.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 17, 2025

    Our homeowners association approved Pella's windows, making it an easy choice. The presentation they gave us was a pleasant experience, and I decided to purchase casement windows from them.

    On installation day, the process went very smoothly. They did a great job, and it took about 3 to 4 days to get all the windows in. If a friend or family member were to ask me about my experience, I'd confidently tell them it was great.

    Reflecting on customer service and quality, I'd give Pella 5 stars. However, it's worth noting that Pella is quite expensive. Despite the high cost, I still rated the value based on what I paid as deserving of 5 stars because I felt the quality justified the price. Overall, I'm pleased with my purchase and would recommend Pella to others.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed April 17, 2025

    Pella Windows and Doors was convenient for our needs, and the financing option they offered was right for us. We had some seal on our front door that was starting to come off and we wanted windows that opened in our bathroom. The installation process went smoothly, and the team was fine. Customer service got the job done too; there were no issues in setting up the appointment. As for the quality of the windows, they seem to be of good quality as we haven't encountered any problems so far. Overall, I’d rate our experience with Pella as excellent, evidenced by the fact that we did recommend friends who also had a successful installation.

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    Installation & SetupStaff

    Reviewed April 16, 2025

    Pella was thorough in explaining their products, and I left our meeting feeling confident in their service.

    The installation process, however, had its hiccups. While the team got the job done, the foreman came across as quite aggressive. There was a concern with some wires on site, and his immediate decision was to cut through them despite my request to first determine their purpose. Fortunately, the wires were hollow tubing, so it turned out fine, but it could have resulted in a bigger issue.

    On the whole, Pella delivered a quality product, and I am satisfied with the end result. If a friend were to ask, I’d say Pella is a dependable choice. Just make sure to communicate clearly during the installation to avoid any misunderstandings.

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    Staff

    Reviewed April 16, 2025

    Pella put my windows in in 2015, then I recently had a follow-up service with them. I had a problem with the frame at the bottom of the window that rotted and at first, I didn't see that because it was painted. Then as it became obvious there was a section, about 3 inches, where the paint started to sink in, and that was when I noticed it. And that wood was not replaced. They said it routinely is not replaced because it's the framing and they just replace the windows. They removed the decorative part that covered that up, then they put some kind of poly material that wouldn't rot in its place. And it's white, whereas my windows were not white. They were off-white. So, it really doesn't match. But it's better than seeing that rot. I had asked their rep to do it in black, but he said my window originally was not in black. I was going to have the window painted around the trim black, but they said the only option was the white.

    Other than that, I like the windows and I haven't had any problems with them. They are beautiful and because of them, my AC bill went down. Plus, when I had a problem with my hinges, they sent someone out who replaced the hinges on the door. When I had a problem with the lock, they came out and replaced the cylinder on the lock. So, any time I've had a problem, they have addressed it, even though I'm no longer within the warranty period. It's been 10 years and I don't know of too many companies that will still take care of you if you have a problem after that period.

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    Installation & Setup

    Reviewed April 16, 2025

    I have Pella products already installed, and even though they were quite old, I always appreciated the quality. I had Pella replace those aged windows and the crew that managed the installation was fantastic—very polite and noticeably skilled.

    As for the new windows, I find them remarkable in terms of quality. There was nothing major to critique, although I felt the turnaround time could possibly be improved for future clients. Despite that small drawback, the process was quite smooth overall. I still have more windows to put in and I'll likely go back to Pella for those.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 15, 2025

    There are not many companies that offer non-vinyl windows. The initial presentation was handled professionally, with the representative showing a solid understanding of my needs, such as enlarging window openings and converting a double window into a sliding door. This involved some masonry work, yet he wasn't fazed by such requirements, which gave me confidence to proceed. The installation spanned over two to three days and was conducted smoothly. I believe Pella subcontracts their installations to smaller companies, and the team was very professional and courteous. Additionally, the masonry work preceding the installation was completed without any hitches.

    My overall experience was smooth and straightforward. While I would recommend Pella for their product and service quality, I found the prices to be quite steep. I feel this is reflective of the pandemic's impact, where everything has become significantly more expensive. However, my lingering dissatisfaction lies with customer service. After approaching the same representative for a quotation on a door, his response was quite dismissive, possibly due to the smaller scale of the project. Consistency in behavior across different project sizes should be a standard expectation.

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    Installation & Setup

    Reviewed April 15, 2025

    We decided to go with Pella for replacing our old Andersen 30-year-old windows. We were looking for quality, and Pella's replacement seemed just perfect.

    The purchase process was impressively simple. A representative visited our house, spent an hour explaining the process, the product, and provided a timeline. Although we hoped for quicker installation, understanding their schedule made the wait reasonable.

    The total time from purchase to installation was about seven to eight weeks. Installation day went smoothly and effortlessly with the crew cleaning up thoroughly afterward. We even enjoyed a seamless experience with no adverse weather conditions affecting the installation—at one point, they accidentally went to my neighbor's house, but this was a minor hiccup.

    Overall, the entire process was must sweeter than those horror stories I'd heard from others regarding their experience with different companies. I've already recommended Pella to both friends and family based on my positive experience.

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    PriceStaff

    Reviewed April 15, 2025

    I wanted to update the aesthetics and address some dry rot issues in one of the old windows, and I ended up purchasing eight units from Pella. The person who conducted the site survey was professional and not at all pushy, presenting us with various options without pressure.

    The installation process took two days, which I had anticipated from the outset. The crew was hardworking and professional, and I'm quite satisfied with the job that they did. If anyone were to ask about my experience, I'd confidently recommend Pella, having considered them alongside Andersen.

    When it came to pricing, while comparable to Anderson, it was clear that Pella offered top-of-the-market quality. Overall, my experience with Pella was stellar and I wouldn't hesitate to recommend them to others.

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    Customer ServiceInstallation & SetupPricePunctuality & Speed

    Reviewed April 15, 2025

    I had previously purchased from Pella and found them reliable. Recently, my experience was positive. The team conducted a detailed site survey before I made a purchase, attentively listening to my requirements and providing a comprehensive quote. Although the quote wasn't the cheapest, it offered reasonable value given the quality of the products and service.

    The installation day went smoothly despite being a big job that included a couple of double windows, a door, and a single double-hung window. Even when we encountered a small installation issue, Pella addressed it promptly and professionally, ensuring everything met my expectations.

    Pella's emphasis on quality and customer service mirrored what I anticipated, with minor issues resolved efficiently.

    If you’re in the market for high-quality windows or doors and are willing to invest a bit more, I'd recommend Pella without hesitation.

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    Price

    Reviewed April 12, 2025

    The salesman was nice, but he told the only door that would fit was the most expensive door. So no options of various prices are styles, but told, you are getting our best door. Hmm. Don't want most expensive door. That's Crazy expensive. $12,000! Outrageous.

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    Customer Service

    Reviewed April 7, 2025

    In December 2024 I called the local Houston Pella office to report a problem with one of my windows - the internal shade would not raise/lower properly. So far, I have paid Pella $488 for consultation and "repair". As of today (April 7) the window shade is not working. I am now awaiting a call to schedule yet another visit from Pella. It took me 7 months to build this house. We are now approaching half this time to repair one window!

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    Customer ServicePriceStaff

    Reviewed April 1, 2025

    At the beginning of my purchase of Pella Windows, I was very happy. Now that I have had the windows for several years when things start going wrong, I’m very disappointed and would not recommend their service ever again. This past winter has been a cold one and inside my windows there were about an inch thick of ice. in my large bathroom and my one bedroom. The other window windows had moisture around it but no ice problem. I called my sales rep Dan, and he told me to contact the customer service. I did call them, but they wanted to charge me $195 to come out to look at them.

    When I questioned the amount they made a comment as things have increased. I do understand this, but to come out to check out a problem that you have, was ridiculous to me when I called my sales rep back and asked for a number because I was getting nowhere of someone with more authority and could explain things further to me. He text message me at phone number and said this is the best I could do. He didn’t feel that way as I was signing the paperwork to purchase the windows, which was very frustrating. The customer service is not appealing at all, and I would not recommend this company to anyone. At the request of my sales rep Dan, I had sent pictures showing the thickness of the ice and I was told it was because I have covers or blinds over my windows.

    My response was, "Who doesn’t put covers over their windows for privacy." If you have any questions or want to see the pictures prior to purchasing these windows, I will show them to you. I will check further with another company for the replacements of the last two windows. I need replacement for. Definitely not Pella. I did have a company come out last year that carries Pella Windows and would not even give me the price because they were so high. When I had Dan come out to give me a price for my two small bedroom windows, the cost was $5000 for each window. Which is ridiculous. All I can say is do your homework prior to purchasing these windows and basically I’m sure, any other companies, Pella's customer service is very poor.

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    Customer Service

    Reviewed March 30, 2025

    We paid $8000 for a picture window. 6 months later we noticed water leaking through. Then today we had a moderate rain in the middle of the day and watched the rain leak through. We took videos and photos and called customer service only to be told that they only do sales not service.

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    Customer ServicePrice

    Reviewed March 26, 2025

    We have 6 double hung Pella windows installed in 97/98. Of the 12 panes total, 4 have literally dissolve in place. The wood has rotted away and the aluminum clad has fallen into the yard. From the pictures it is obvious that one window is sliding down in the frame because there is not enough of the window pane left to hold the glass in place.

    To date, I've replaced 2 panes via Pella service. I have been unsuccessful in attempting to get even a quote to replace 2 more (which are being held in place with duct tape) even though their service department did a Zoom visit and I gave them the dimensions. Without a quote, it is impossible to place an order! I've called corporate support to try to get a response and was told "we're very busy". Possibly because so many of their windows are failing! I was told that Pella has discontinued this product line and if we need to replace hardware, we're out of luck. Fortunately we only need to replace the wood and glass... so far. We have 30+ double hung windows in our home and don't want to "mix and match" if possible.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed March 25, 2025

    I previously had a Pella slider and was considering both Pella and Andersen Doors. In the end, I chose Pella due to the lifetime warranty they offered on both the product and workmanship. With Andersen, I would have had to find an independent installer and there wasn't a similar warranty.

    At a home show, I saw various doors, including Andersen and other brands available at Lowe's and Home Depot. I also discovered a nearby Pella showroom, which helped me decide on Pella since I wanted a 6-foot slider with blinds inside.

    The installation experience was positive. The two installers were polite, neat, and tidy, even cleaning up after themselves. On a hot day, they appreciated when I brought them a fan.

    However, the initial sales experience was rocky. The price quoted at the home show was higher than the one given when the salesman visited my home. There seemed to be a misunderstanding about the discount, which came off as somewhat gimmicky. When I expressed my concerns, the response from the salesman felt arrogant.

    After some time, the sales manager reached out. I explained my predicament and she offered to meet me halfway between their price and a competitor's quote I had from Andersen. She managed to give me a better deal, showing she had more authority than the initial salesman. In the end, we settled on a fair price, and I was satisfied with the outcome once the manager got involved.

    Overall, my experience was positive after moving past the initial salesperson's approach. I was quite pleased with the resolution provided by the sales manager and the installation process. Thus, I would rate my experience with Pella as satisfactory despite the initial hitches.

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    Installation & SetupPrice

    Reviewed March 23, 2025

    Everything was fantastic with Pella and I'm happy with my door. The primary reason I opted for them was their deferred payment and interest plan, which was not offered by other companies like Master Seal. This option was incredibly appealing to me, especially since the installation was not cheap. Pella offered almost a year of deferred payments, which allowed me to get my door redone immediately. I plan to pay it off in April before the interest kicks in.

    In terms of quality, everything has been great so far. The technicians who came out for the installation were respectful and made the process simple with no issues. Overall, I would definitely recommend Pella to a friend, especially because of their beneficial payment plans for those who need work done but don't have cash readily available.

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    Installation & SetupPrice

    Reviewed March 23, 2025

    I decided to replace an old, drafty window from the 60s with new ones from Pella. I ended up getting a total of five new windows, which included a mix of double-hung and solid windows. The double-hung ones are great because they open from both the top and bottom, allowing for good airflow. The service from Pella was impressive from the start. The sales representative came to my house, took measurements and sent out an installer to double-check everything. This careful process ensured that the custom-made windows would fit perfectly. The installation itself was top-notch, with skilled workers who did a great job.

    Although the cost was a bit high, I feel that the quality of the windows justifies the price. I also used their website to schedule an appointment, which was a straightforward process. I received a callback within a couple of hours to set up a time for measurements and to get a price quote. Overall, I am very pleased with Pella and I would highly recommend them.

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    Reviewed March 11, 2025

    Don't bother spending extra on Pella windows for the warranty, they don't honor it. I had 2 windows break recently, the only two of many in my house that had condensation between the panes for a year or so. They claimed both breaks were from an external force, but they were in the middle of the night in a private backyard in front of a motion light that didn't go off, with no sign of impact. Their "experts" made the determination and there is nothing you can do but replace for over $900.

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    Pella
    Response from Pella

    Hi Carrie, we're sorry to hear you are not pleased with a recent support experience. We recommend reaching out to our Corporate Customer Support team for further assistance. You can find their contact info here: https://www.pella.com/about/contact/. Thank you. -AH

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 8, 2025

    I like the range of style and material options at Pella, which were more extensive compared to others. We opted for wood on the inside and a fiber material on the outside for our windows.

    Initially, the interaction with Pella's reps was good. The initial coordination for the installation was smooth. However, post-installation, we faced difficulties reaching them for a final inspection, as our inquiries went unanswered multiple times, which was quite disappointing.

    Regarding the windows' quality, I am generally satisfied. There was an issue with how the sealing was done—it was a bit sloppy and lumpy—but they fixed it after I pointed it out. Despite the hiccups in customer service post-installation, the product itself seems reliable.

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    Installation & SetupPriceStaff

    Reviewed March 7, 2025

    I've been using Pella Windows and Doors for years, primarily because of their pricing and quality. Over time, we've purchased both windows and doors from them. Our interactions have generally been positive. We keep returning to them whenever we need new windows or doors.

    The installation process is commendable. The techs are professional and ensure that everything is clean once the installation is complete. If there are any issues, they are quick to come back and resolve them.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed March 7, 2025

    I purchased windows from Pella because of their competitive pricing, quality, and appearance, and my interaction with their representatives was problem-free. I believe that the installation of the windows is more crucial than the quality of the window itself. A great window poorly installed is problematic, but so far, the installation has been successful, though it's only been a couple of months since completion.

    I would rate my overall experience with Pella at a 4 out of 5. The customer service and the products themselves also get a 4.

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    Customer ServiceStaff

    Reviewed March 7, 2025

    Pella Windows and Doors had a lifetime warranty on their door, which seemed like a better value compared to going through Andersen, another company we were considering. Overall, the quality of the job was mostly good. However, they put a furring strip on the bottom that was between the door and the tiled foyer that they left unpainted. For some reason, I didn't call that out at the time. The team seemed a bit rushed to finish before the end of the day, which might have contributed to this oversight. The workers were friendly, but they had to perform a few touch-ups on painting around the door at my request before they had to leave. If I were to rate Pella, I'd give them a 3 out of 5 stars, indicating that I was satisfied, but there is room for improvement.

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    Installation & SetupPrice

    Reviewed March 7, 2025

    We had previously installed windows that didn't hold up well, so we decided to invest in Pella despite their higher price because my husband believed that they were a quality option. Their product matched our house beautifully, and once we started the installation, we knew we had to continue with Pella for consistency. We went with casement windows that have grids, which complement the style of our home. I appreciate that they open outward with a crank and allow us to clean both sides easily. Pella offers wonderful windows, but they are on the expensive side. However, I feel confident in the quality of their product.

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    Pella Company Information

    Company Name:
    Pella
    Company Type:
    Private
    Year Founded:
    1925
    Address:
    102 Main Street
    City:
    Pella
    State/Province:
    IA
    Postal Code:
    50219
    Country:
    United States
    Website:
    www.pella.com

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