Pella Reviews

The sales visit was straightforward, and after placing the order, it took about 5 or 6 weeks for the installation to occur. The installation was completed in one day, and the team was professional and friendly. I find the vinyl door to be of good quality as it operates smoothly without running off the track.

Our order was not delivered in the time frame that Pella gave. The first delay was "manufacturing" damaged the picture window and had to "go to the back of the line" so other orders would not be delayed. That is not how manufacturing works. The second delay was something else. When the (contracted installers by Pella) installed the windows, the trim split very easily when they nailed them. So now we have patched trim, it looks cheap. Some of the were windows were measured too short, so we have smaller windows with a lot of spray foam. The installers also trimmed a room we did not want the trim on, as we had custom oak trim we tried to use. Because of that, we had to go several months without trim on two windows, the kitchen and the dining room. We were told by the local dealer they didn't have any extra trim or people to finish the job.

I recently used Pella Windows and Doors for an installation back in July. Overall, the experience was satisfactory, particularly during the consultation process, which I would rate highly. However, there was one issue that stood out. After scheduling my door installation, I saw a commercial offering a window at half price with a door purchase. I inquired about this offer, but it never materialized. Although I decided to let it go, it would have been nice to receive the discount as advertised. Regarding the product itself, the quality of the installed door has been fine, and I have no complaints in that area.

I recently replaced my very old windows, dating back to the 1960s, with Pella Windows and Doors. The original windows were thin and significantly impacted our heating bills and comfort during winter. After some research, I chose Pella for its balance of quality and price.

2 degrees F outside, 11 degrees F inside with ice. What else can I say? Installed by Pella's contractor. They look good inside and out and seem to be aging ok, but the thermal performance of these windows is dismal.

Florida Home Owner Keystone Heights Fl. BUY BEWARE. - I had a contract for 23 windows and two doors installed in my home. The contract was for $44,000.00. - Contract awarded in 2023. - Took 4 months before work started. - Windows are manufactured in mid west. Program management was in Orlando Fl. And Installation was in Jacksonville Fl. - Install crew #1 showed up. Could not speak English. No uniforms. Smoking eating and disorganized. Did not use install approved procedure package., did not comply with Oshua standards regulations required for lead paint, knocked holes in my plaster, left cigar and cigarette in yard, eating and talking on cell phones while working. Installed a broken window. - Director of install notified would not come out to observe, program manager would not form out to the install.

I chose to use Pella Windows and Doors for my home mainly due to their reputation for high quality, as affirmed by my neighbors who also have their products. The installation team was exceedingly professional and completed the job swiftly. They arrived on time and ensured that everything was tidy before they left. My interactions with Pella’s customer service were also positive. A consultant checked in to ensure the installation was proceeding as expected, and I worked closely with Gina from sales, who was wonderful in helping to order and set up my doors. Overall, I am very satisfied with the quality of the doors installed and I plan to call them again when I need to replace my windows.

I recently had windows installed by Pella. My sister recommended them. The overall experience was quite positive.

I recently decided to replace the windows in my 20-year-old home with Pella Windows and Doors due to their age and some becoming cloudy. We undertook a comprehensive remodeling of the house, so updating the windows was well overdue. We replaced around 60 windows, and Pella did an amazing job with the installation. The Pella team was very efficient, completing the installation in a time frame that was quicker than initially quoted, which we deeply appreciated given the exposure of the house to outside elements. The quality of the windows is excellent—they’re beautiful and greatly enhance the look of our home.

I have used Pella Windows for a long time, around 30 years, and they've always been great. Recently, I bought three more windows which I believe will be the last time I purchase, as I had initially thought of doing some of my downstairs windows too. However, since we moved in a year ago, the prices have gone up significantly, which deterred me from buying more.

I chose Pella Windows because of their well-known quality. My experience with the installation team was fantastic. They visited us, addressed all our questions, and did a great job with the installation. Everything was cleaned up perfectly after the job. The sales team was equally impressive, handling measurements and pricing efficiently. I’ve had the windows for a few months now, and the quality remains top-notch. I feel that the price was fair for what we received. Pella is a great company, and I will definitely call them again for future replacements.

We had storm doors installed, and the consultation at our home went smoothly. The installation process was excellent, and I'm satisfied with the quality and appearance of the doors. I'm planning to call them back to install more storm doors. Overall, I'm very happy with the service from Pella.

The windows in one of our rooms were Pella even though the sliding door was not. We decided to replace that sliding door and we wanted Pella because we got a quote from a different company that was way less than how much a Pella door was and Pella matched their price. Their consult guy was awesome, too. He wasn't going to go until we said yes and we got a very good deal on the door. He was also really nice, informative, answered our questions, and just wanted us to have a good experience with the company.

Pella was expensive but the reps did a good job. The first time, I got eight windows done and then, when I got the downstairs done, it was nine windows and a sliding glass door. They're one of the top-of-the-line. It's either them or Andersen I always go with so I know the two are right on top of each other. I know not to buy the Pella windows at Home Depot or Lowe's because they're already prefabbed over there and you have to shimmy it up. I like the way they do it this way with the laser and they fit right in the slot. The quality of the windows is very nice. My mother lives upstairs with me and she loves them too. Pella’s customer service reps answered my questions. They were good. I got what I wanted. I had some questions about financing and they called me right back. I went through that program where it's interest-free for 12 months and I paid them off.

I installed the front door of Pella Fiberglass in 2018. I liked the door but the door lever broken today (1/30/2025). I did not expect this kind of problem within 10 years. I may fix this but I want Pella to look this kind of quality issue for future quality improvement.

I requested a single hung Pella window with embedded screen AND I requested UV protection and energy efficiency etc. Paid $800 for 1 window and asked for the documentation to file for tax credit for energy efficient window and was told "this window does not pass energy star requirements". DISASTROUS. How can an $800 window, and this was not a large window and the embedded screen was an add-on, not meet energy star requirements?

I recently had an experience with Pella Windows and Doors, primarily because we urgently needed a new door; we previously had a tarp in its place. I chose Pella because of their renowned reputation. However, my experience was mixed.

I chose Pella Windows and Doors because their product seemed suitable for my needs after considering several options. I purchased windows from them. The consultation went well, as we proceeded to buy their products. The installation process was very smooth. Overall, everything worked out nicely, and I would certainly recommend Pella.

I chose Pella when I replaced my old windows. I found the price reasonable and was impressed by the quality. The Pella consultant visited my home and provided information and samples.

I chose Pella because I had them before and wanted the same kind of windows, but this time, the service fell short. First, there was a significant communication issue after I signed the contract. They kept contacting me to sign it again, even though I had witnesses and the contract had been signed. My sales representative assured me he would address it, but it was never resolved, which seemed unprofessional for a well-known company like Pella.

I recently had my windows and a door replaced by Pella Windows and Doors, and I couldn't be happier with the experience. I first chose Pella because, after building my house in 2000, some of the original windows needed replacement. Pella offered a great deal on the replacements, and now my windows are guaranteed for life.

I recently purchased two outdoor doors from Pella Windows and Doors after hearing about their good reputation. The consultation and installation processes went smoothly without any major issues, and I don’t have any complaints about them. The quality of the doors seems good so far.

I recently had windows installed by Pella Windows indoors, and I am very satisfied with their service. A friend recommended them to me and after comparing a few other window treatment specialists, I decided to go with Pella. The installation team was great – friendly, efficient, and knowledgeable. I was impressed with their professionalism and the quality of the work. They even cleaned up afterward.

We ordered 6 Pella windows for our home. The first time they came to install the winners they left cracks in the seals. They did return. Now, as we are midway through winter, there is a stronger, colder draft than when we had our 1946 windows. I have called them repeatedly and each time I was told they would call me back with a date to come repair the draft. I have not heard back from them once. My energy bill was higher last month than it's been in the 11 years we have lived in this house. I would not rely on Pella for windows, doors or service.

I'm unpleasantly surprised thus far with Pella's windows. I recently purchased an awning set of Pella windows and they both have a reflective double glare with means that the windows are not properly aligned. I paid $1250 for just two awning windows and this is what I get. The rest of my house has Pella windows which are all fine, and this is what I get with new Pella windows?? Wow!!

I ordered a whole 4000 sq ft house of new Pella lifestyle windows and two Pella Reserve sliding glass doors and they all came visibly damaged. Every single item from them looked like a used old damaged product they were selling to me as new. I told them I wanted a refund and to return the windows but they said they would send all new sashes.

Thanks for my new Pella Windows with Thanks to Mr. Tim **, of Pella Windows, who carried out my order, from beginning to ending, ordering to installation, Mr. Tim ** executed a order, from alpha to omega, stated how my order would be carried out and that is exactly what occurred. I love my new Pella Windows, thankful for an outstanding/helpful Pella Windows gentleman. I wish I had done this order years ago! My home is enhanced by the my beautiful Pella Windows. The installation team left the new window installation area without any clean up needed by me.

Contracted for a $6800 front door. Was measured 3 times by two different installers. Two months later they attempted to install the door, but it was the wrong size. They ripped the trim off to determine this, causing about $100 in damages. A new door was ordered, after more extensive measurements, and another 3 months passed. This door too proved to be the wrong size, half an inch too short. They offered to caulk liberally but I passed on that, preferring an installation crew that can accurately measure a doorframe, after 5 attempts, and a door that actually fits. The door frame is still damaged from the first attempt. Pella wants a 70% cancellation fee, and the owner refuses to talk to me. I will be filing a lawsuit. Avoid Mountain View Pella in Colorado Springs.

Pella made three delivery promises and missed all three, not only failing to deliver as scheduled (while our contractor waited) but didn't even deliver the whole order. Then, before even delivering the first load, they asked for prepayment for the last load (we had already paid in advance more than half, as required). When confronted about their broken delivery promises, Pella simply referred us to their contract language. Our building project has been held up for weeks because of their failed delivery promises. Our costs have also increased as a result. While their product might be great, we would never recommend working with such an unreliable company whose only position is to fall back on their legal contract language. They should be embarrassed.

We purchased a Pella sliding door for our dining room. The original was cheap and the windows were not sealed and started to fog. So we purchased this sliding door from Lowe’s to replace the original. My complaint is that the cold wind that comes in between the two sliders during the winter is horrible! I can’t seal it off as the door is used to let the dogs out daily. I wish I would have known this prior to purchase. I probably would’ve gone with Anderson!