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Pella Windows of North Carolina has been paid for work at my home for 15 months that they have not completed. They were contracted with and paid in full to replace a window in my home 15 months ago. I later contracted with them to replace a second window. They have sent workmen to my home 4 times in this 15 month period and each time they brought the wrong window. Each time they refuse to return with the right window for 2 to 3 months. Today they came back with both windows and told me one would not fit and the other was broken.
I have repeatedly asked for a supervisor or manager to contact me and they refuse. I have heard from no one except the scheduler who calls to make their appointments. Both she and the workmen have been asked to have a supervisor or manager to contact me, but none have done so. My calls to their offices go unreturned. It is inexcusable that it takes them months each time to return and inexcusable that no management person cares enough about such poor service to contact me. I have spoken with friends and neighbors about this who tell me this type action is the norm for this company.
I bought a house with all Pella windows (windows are less than 10 yrs old). I inquired with a local glass dealer about replacing the glass on a cracked pane. And was told that it was not possible, as is the case with many Pella windows. I contacted Pella to find out how to fix the glass. The only option given to me was to sell me a new sash - $611.00 for a single 36x26 sash - not including installation!! I asked if I could send them the window and have just the glass replaced, but that was not an option - so much for sustainability.
I finally agreed to pay the price, since I am selling my house. Since all my windows are Pella, I realized I was stuck. How is it possible that Pella can't replace the glass in one of their own windows? Why would they design a product like that? And how can they justify $611 for a single sash? Before you buy Pella windows, consider that you will be paying an outrageous price for replacement, even for something as simple as a cracked window pane.
We recently had new windows installed at our home. We chose Pella due to the high quality product and warranty - thus paying a premium for the new windows. The product turned out great - however the installment caused a number of collateral damage on the inside of our house. Fist sized holes punched next to the trim surrounding the windows. It took Pella 3 months to respond to picture and service request to fix.
We were only looking for the walls to be repaired - as didn't think or was made aware by Pella salesperson this might happen. Again, going with Pella - premium player in the space thought we were covered and would be serviced, however, Pella service center would not fix the problem resulting in the responsibility of the homeowner. I just wanted new windows and paid a handsome price - but now I need to find a drywall provider to fix the issue. Not something I had planned for and surprised as well as very disappointed in Pella. Bottom line, don’t have Pella install windows as they don't stand behind their work!!!
Please do not make the same mistake I did by purchasing Pella windows or doors unless you plan to change out your windows every 10 to 15 years. Poor engineering and the lack of effort by the company to stand behind their mistakes. The water seeps in behind the exterior aluminum clad and rots your window and door frames inside out. The company replaced one slider at the 10 year mark at the end of the warranty because it started to show signs on the inside and I thought it was just bad luck and something must have happened at the factory. Had I have known what I do today I should have popped off the aluminum clad on ALL the windows and doors and inspected the sashes and had the company replace my whole house.
So after several attempts and inspections they were willing to offer a discount on a new PVC door for 3 times the cost of the original door. Wow thanks Pella...and I just found out by a glass company that your new plastic doors will warp in the hot sunlight. I feel bad for the people who purchased Pella products. It's only a matter of 10 years or so before the rot reaches the inside of the house that you can actually see the damage. I encourage consumers to have their windows thoroughly inspected before the warranty expires.
Within about 10 years, Pella wood clad windows will rot. You won't know it until they crumble. The engineers at Pella chose to seal (?) their window cladding, which is aluminum with a clay bead that shrinks and then allows water to leak behind the cladding, which rots the wood. The Pella "lifetime" guarantee is rotten too! I have replaced many Pella windows in my house because they rotted.
Again, a smallish 25x42 fixed sash is rotten and Pella wants $650 for a new one, uninstalled! It will be less expensive to make a new window from scratch, which is what I plan to do. Remember, that's $650 for the sash only (the part that is inside the frame). Buy anything other than Pella, they are way, way over-rated and way, way overpriced. In this case, the most expensive windows are also the worst you can buy. I hope I have discouraged you from getting these windows. If I knew of this problem I would have not purchased the house in the first place. One star is two stars too much!
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New home construction in 2015. All Pella Designer double hung windows and 2 Designer Patio doors. We have the same complaint as Donald from Sturgeon Bay, WI. on Dec.11, 2019. Every time temps are below 20 degrees outside we have frost or water on our wood window sills where sash meets sills. We tried shrink wrapping our screen and reinstalling to act like a storm window with same result. Seems to be design issue/lack of insulation on strip that sash closes on causing the strip to stay ice cold due to outside metal meeting the wood and causing the cold air to meet the warm air. We have no issues with any other areas of the window or glass. Pella keeps saying it is humidity issue and will not try to resolve. We have had humidity levels as low as 20% with same issue. We have had the issue since the windows were first installed until now which is 5 yrs later.
The patio doors also have frost around the entire sliding door seal when temps are cold. Also the glazing beads wore out on all the stationary windows on patio doors which caused water to enter house and on floor around the glass. Pella charged us $90 to come and caulk around outside glass and told us they would replace the glazing beads. Then told us just caulking the windows is the Pella fix. We also get ferning frost in between the panes of the windows in winter. Most likely caused by the poor seals around the glass panels. Pella has poor customer service and poor quality windows and doors.
I gave one star because there is nothing lower than that. I chose them they supposed to be the best. I have the worst experiences with them since August 2019. Two small windows and one big one for the family room. It’s not done, first thing the installer was the bad he miss up the window and then every two month somebody come to check and then they decide to change it.
I been waiting two months for my appointment. They call me and say my window broke when they are bringing it to the warehouse. And I have to wait another two months for that, I have nothing else to do. My lift just waiting for Pella fricking windows and the job is not done yet. Very bad. Everything for the money they charge. Please don’t ever do Pella window, never ever. It was a big mistake and very bad experience. I am can’t wait to get them out of my life when the if they finish the jony.
Salesman was pleasant and on time for appointment. He provided a quote for $18k for the 19 windows we wanted replaced, but never followed up with us. I called him back 30 days later after getting town approval for new windows (I live in an area deemed "historic" in MA). We agreed to go ahead, so they sent out the measurement crew to check all dimensions. Revised quote came back for $32k. They said all the windows needed full installation, not just be replaced. We will look elsewhere.
It has been a horrible go around with Pella and after starting the replacement process of my cathedral window with them in September, the job is still not complete and it is already the 2nd week in January! Do yourself a favor and go elsewhere for your window replacements! They do not care about their customers and they will charge you the full amount up front ($7800) regardless of whether the job is complete or not. They do not return phone calls and do not take any responsibility for their errors when the job is not completed as scheduled.
Our install date took 6 weeks to get scheduled and then on that date (Nov. 25th), they couldn't finish the job because they broke the new grid they needed to install with the window. I have now gone through 2 major holidays (Thanksgiving and Christmas) without our window being completed. I have given them plenty of chances to make this right, and after leaving countless messages for many people at Pella, I have now resorted to writing this very honest and angry review of them. I hope you seek out a more reputable company after your read this review... I certainly wish I had. :(
I made a big mistake 9 years ago and purchased a Pella storm door. I now have a storm door with a big spot of corrosion of on the side of the window. I gave my old door to a friend, not Pella, the door is now 40 years old, and still in good condition. I wrote to Pella, and sent pictures of the corrosion. So much for their 10 year warranty. They wrote to me saying they would send me a credit voucher on the door I purchased, and the warranty was prorated. I should receive the credit voucher in 3 to 4 weeks. It has been 12 weeks, and so far no credit voucher. Pella is a terrible company to do business with!
Pella Company Information
- Company Name:
- Company Type:
- Year Founded:
- 102 Main Street
- Postal Code:
- United States
- (641) 621-1000