Orkin Pest Control Reviews

I have a dangerous ground wasp problems. I explained on the phone, "They have stung my dogs and it is an emergency situation." We can go out our backdoor and there are 1000s of wasp. Scary. The lady said, "They will call you soon." 2 hours later I called back and a different lady said "So sorry it can take 24-48 hours." It's been over that and if or when they do decide to call, they will not have my business. Poor customer service. You would think If you want to run a business and actually stay in business you would actually work. Looking at a lot of the reviews. It seems pretty common practice. DON'T EVEN WASTE YOUR TIME. I wish I would have looked at reviews prior to wasting my time.

Two weeks ago I was quoted a special price of $77 for initial pest treatment. I made an appointment which I had to cancel because I was ill. Later that afternoon the Orkin man called to say that he was on the way. Obviously no communication! So I rescheduled. Got a message from the Orkin man the day before the initial service, to call him. I called and left several messages throughout the day. No return call. Called the corporate number only to be told that they're sorry, that Orkin doesn't do business that way, that they're sure he'll call me back. No call back. The day he was supposed to show up was a no-call, no-show.

The ad says, "Same day service." However, the manager tells me, "That is only for new customers." Well, isn't that swell? I live in West Wichita and I can only get one person to service the contract. I told the manager I would like to have another person service my home and he tells me she is the only one that is assigned to my zip code. I tell him I have to call her 2 to 3 times to get her on the phone, then once I get her on the phone she says she can not come out until next week to service my home. Poor scheduling and terrible communication. I expected a lot more from Orkin.

Had Orkin come to my home for bed bugs. Paid over $1700 for them to start treatment. Had to contact them the day of treatment as they did not supply ALL of the proper instruments to assist with treatment (i.e: Mattress covers). I was forced to sign a contract to pay $160.00 for every other month for additional service stating that this must be done due to the type of pest. First additional treatment the service tech was at my home for approx. 20 min and doctored the service report stating he was there an hour!! I have been calling for 4 days to speak with the office manager no return call back YET! It says that they get rid of your problem guarantee 100%. They make it the customer's responsibility in order for that to be possible by making sign a contract. ALL THEY WANT IS MONEY AND MAKE YOU SIGN A CONTRACT!! Very dissatisfied.

I phoned Orkin at 8 a.m., from an ad promising same day service if called before 2 p.m., and after their explaining the process, and my providing a credit card for payment, I was promised a return call within 24 hours to set up service. Next day I called again to find out why no one had contacted me to set up service and the very polite sales individual placed me on hold and connected me with the service provider, who promptly informed me that it would be 4 weeks before they could come. We are dealing with an infestation of some sort of flying ants, IN OUR HOME, and are expected to just live with it for the next month. I found them to be dishonest and unreliable!!

Started calling the local branch on Aug 17th, we have rats in our garage and around chicken coop. The gal promised me a tech would call to set up. No call. Called almost daily for a week, always the same story, and sometimes they didn't answer the phone, so left messages. Sometimes I was trunked over to their corporate office which I thought great, they will light a fire under their arses. Not so. When my 5-year-old grandson got bit, that was the last straw, went right to corporate. They assured me over and over they would be out, but no calls, no show. Finally I found a local company, and the guy was out within 24 hours, set traps and baits and would be by either every day or every other. I BELIEVE HIM!

The technician who comes here today was so rush, rush to go out of the door! Did not even check for the holes in the house, didn't really go around and just for a couple of min. I believe, he rushed out to the door for goodbye! We are NOT really happy with technicians who comes and visit here and I stopped the service at this time and will NEVER ever call them for any service bec. it is not worth it! DOESN'T DO ANY GOOD JOB AT ALL!

I had Orkin Pest control for over 6 months to treat Indian moths. When hired they promised me that moths will be gone in 3 application for sure. We are still suffering from them. Orkin technician came in treated the house several time, but no use. They brought the supervisor also but still same result.

Called to set up apt to spray the house. Told the technician would be here between 2-4. At about 12:00 he calls and says he cannot make it. He will not be in the area until next week. On their website, for my area, they say they will spray in the same day. This is obviously not true. Called them back and after several transfers I found out Georgia office schedules the appointments and they do not even know the technicians availability.

I have tried to get an answer about reinstating my house termite protection. (I moved and the house is empty and I the normal reminder was not forwarded.) I have been waiting for word from the Orkin office at 609 Mercury Street since 6 July as to whether or not this protection can be reinstated. I was required to provide a credit card number in advance. (The account has not yet been charged.) The customer service response time is the worst that I have ever encountered.

I call Orkin on Thursday about a bee problem I was having. I felt I was on a sales call not a customer service call. He talk all my info and said someone would call me soon to set up an appointment. It's now Sunday. No call or any other communication. The part that makes me angry is I told them how bad the bee problem was and we couldn't use our front door and the man on the phone said there would could be someone out pretty quickly after they set up the call back but never heard from anyone.

The Orkin representative told me that there was a 90 day same as cash payment plan I could sign up for. I did this, thinking that if I paid off the total balance in 90 days, then I would not pay any interest. Well, the fine print on the paperwork said that I needed to pay off before the first payment became due. I ended up paying off within 90 days and paying $135 in interest. I probably will never use their service again since I feel like I was lied to, or that the Orkin representative didn't know what they were talking about. Either way, don't sign up for 90 days same as cash.

My home in Hilliard, Fl has not been sprayed in over 6 months. Yet they continue to deduct $77 for work that has never been done and they do NOT issue me a refund. My husband and I bought a home in South Florida and asked Orkin to transfer our account to the Ft Myers office. But the idiot that works in JAX said she didn't know how to do that. So after telling the idiot I was going to call the local TV station and tell them what problems I have been having she performed magic and got the manager on the phone. I thought, Great! How wrong - that idiot didn't do anything either. Another month and I have been charged another $77. Idiots, idiots! Jacksonville do not use ORKIN!!!

Worst service. Please think before hiring. I lost so much money with this company and they didn't get rid off my pest. They had made me so stressed.

The Orkin termite inspector told us that we had mice droppings in our crawl space that required extermination. We had never seen any signs of mice in the 10+ years that we have lived in our house. But because we do not go into the crawl space and he was an Orkin employee, we believed him. He scheduled a treatment by the Orkin pest control exterminator for three days later. For those three days we were FREAKED OUT by the thought that we had mice in our house.

I met the Orkin guy Kolby at the residence my family and I are moving into. We saw some roaches and before moving into the home we wanted it treated. WE DON'T DO BUGS... Considering my appt wasn't until 4 pm that afternoon, he called at 8:30 am and said this was the only time available. He had to come so I rushed there to meet him. He already had the outside done and was sitting in his truck. The receipt was already wrote out. I gave him a hundred dollar bill and he never fixed it on the receipt. I thought he just forgot and it was an honest mistake because when I gave him the 100 dollars he told me that he didn't have change but he'd apply it to my next bill. Well that was Saturday morning.

Rat in the attic. Orkin came out numerous times put sticky sheet out, then said they saw no activity (even tho we could hear it at night). When we told them it sounded like a large woods rat our tech told us to call a local local wildlife trapper. We caught it ourselves and it was a rat. We used a metal cage trap. Now we have a ground hornet problem. Orkin says it's a honey bee problem and to call a local beekeeper. It's obvious these are not honeybees but some kind of hornet. He did give us a "sister company" number to call that deals with bees and wasps... 1-800-Trutech... please call it and see what type of company you get. I'm done with Orkin!

Interested in getting a price for maintenance of my house, this jerk shows up. First words out his mouth were "oh you're a Yankee, do you have rats?" (in N.C.) then proceeds to check (there are no issues, just want maintenance) inside and out of our house, making rude comments along the way. My husband arrives home and he gets nasty with him telling him it's 1200.00 FOR a contract, and we say "it's too expensive". He gets mouthy again, ask him to leave, and he's yelling at me that he is putting me on Orkin's bad customer list and don't ever call Orkin or else!!! Don't worry we won't.

Jan.22 - came home to find bill in my door/indoor/outdoor service. Manager said tech was there, sprayed outdoor, 3 feet of snow, freezing temp - made me question this. I need to pay $132 anyway. He said I signed contract. On Apr 20th this farce was repeated (I was in Hawaii on that date). Tech said he talked to me and I requested service. Help me please.

I contacted Orkin to deal with carpenter bees in the fascia of my house... of course I couldn't get service without agreeing to a 1 year service contract, with an initial outlay of $265. They came, they sprayed, the bees remained. The spray did absolutely nothing! I complained to the manager & canceled my contract... although he agreed to refund my $265, this of course didn't happen. I will never use Orkin ever again... I'm sure I could get better results with a $4.00 can of bug spray!

We ordered Orkin Service when we found that a new roommate was allergic to fleas. Another roommate had snuck 2 puppies in on us. "Sigh" welcome to subleasing. Anyway the person that showed up was a woman who was short and not very friendly considering there was a fee of 200 dollars to start. Then a return visit was scheduled, never showed up. A supervisor called me after I complained, said "I'll drop by tonight". Never showed up. While their service is worthy their customer service has a lot to be desired.

We hired Orkin to come to our home to take care of a pest problem that we have and they came out and did our paperwork and all. And set us up for a one-year contract to come spray and take care of the problem. We had them come out for 3 to 4 visits and then were told that they could no longer service us due to corporate saying that they could not drive up to our home. We are left with more of a problem now than there was before they came and they refused to finish out service.

I have had Orkin Pest Control for over 25 years. I renew my contract every year. They come out often to check for termites and they always report no findings. THEY HAD NEVER CHECKED THE ATTIC. I had to call them out due to an infestation of termite that were flying all over the interior of my house just to discover that now I have severe structural damage in my attic. 20 colonies of termites were active in the attic when they came out to treat my home. But now they do not want to be held responsible for the damage. BEWARE OF ORKIN. THEY DO MORE DAMAGE THAN HELP. Hulett is my next pest control company from now on.

I had a problem with groundhogs in my yard. Called Orkin and was told they had to contact my local supervisor... was told he would call me back. 4 days later, no call... I guess that tells me enough to know about their organization. Will try another... bye, Orkin.

Had one treatment for ants. Ants came back in three days. I called Orkin and was told that it takes 5-6 days. We went to Seattle and when we returned 9 days later, there were more ants everywhere, on the counter tops, the cupboard and in the sinks and all over the floor. I called the 800 number given and asked to cancel my contract. He stated that we had not given us enough. He reluctantly agreed to cancel our contract. I asked him about the payment for the initial failed service and he stated again we did not give him a chance... I told him we were going to cancel the payment and he stated "Okay I will get this contract cancelled."

It was a very bad idea to invite these people to my house while home alone. This huge man shows up to my nice neighborhood home trying to sell me anything under the sun, then when I questioned his prices and said I need to review his quotes with my husband, Scott ** the inspector got very nasty with me. I was afraid since I was home alone, this huge man yelling at me why I wasted his time. Omg. Very very bad, rude, and nasty. PLEASE DO NOT BUY SERVICES FROM THIS COMPANY.

Called Orkin after seeing an advertisement for my area. I did not hire them for service because they wanted $300.00 by phone before even coming to my home and treating the property. Then it would costs another $143.00 for a follow-up visit. Then she said another $200 and change for the 3rd visit for home outside treatments. This was per the contract for six visits, with these costs associated with the first three visits. They ran an add saying my area was discounted and the woman has no knowledge of it. How is a company asking for nearly $600 dollars for three visits? For $300 upfront they better be willing to see why because they have the Orkin man on television? I say buyer be aware and call around your local exterminating companies to avoid being ripped off by Orkin. An average service contract is like $99 and $29.00 per month and will come out as often as needed.

ORKIN SPRAYED OUTDOORS FOR ANTS. AND KILLED 3 OF MY CATS! They told me to get all the cats inside, and not let them out for 1 hour, 2 at the most, and I waited 5 hours. Once they got out, they were ok for 6-7 hours, then started seizing. So I rushed them to the vet where they had to administer an IV fluids, anti-seizure medication, Valium, nausea medicine, and a sedative to each of my 3 babies I had since they were NEWBORN kittens. It had cost me over $3,549.73 at the vet's office. I'm in the process of suing them for all vet bills, and negligence.

I called to schedule an appointment, was told because I had gophers someone would have to give me a quote and I would get a call back. After a 1 1/2 weeks, I called Orkin back and they rushed someone over. After receiving and accepting the quote, I scheduled an appointment for July 3rd, after specifically asking if Orkin would be open that day. I was assured they would be. Around 11:00 AM on July 3rd after receiving no word from Orkin I began calling to find out when the technician would arrive, only to find out Orkin was closed that day. On the following Monday, July 6, I received a call from the office apologizing for scheduling my appointment that day and offering to make amends. I scheduled an after hours appointment for July 6th at 6:00. At 7:00 after several angry phone calls, I received word the technician was finally en route. I have decided to allow them to complete the treatment, but will be using a competitor in the future.

Purchased service for termites 10 months ago. There has been no follow up. Only a bill for another inspection. Cannot get a call back from the Orkin people in Colorado Springs. Very poor follow up service.

We scheduled an appointment for an initial consult because we think we have termites. We waited 5 days for the appointment. They gave us a time frame that the inspector would come and earliest was a Saturday between 0800 and 1000. Our family woke up early to ensure we were here and prepared for the appointment. The inspector never showed nor did we receive a call letting us know that he was not coming. We had to call the 1-877 number which had to call the local office to find out that they were not coming and we would have to reschedule. This behavior is extremely unprofessional and apparently this office has no understanding of the concept of customer service. We will never do business with ORKIN of Leonardtown MD.

They were supposed to come out Thursday between 5-7. I called at 5:45 as no one there yet and knew they closed office at 6. The person who answered said they put in wrong date in error coming tomorrow instead. Ask for manager as I was upset that I took the night off from work. Manager ** very rude and condescending saying he didn't ask me to take the night off. He was very argumentative and didn't have any customer service skills whatsoever. He continued to defend himself and hung up on me right at 6pm.

I contacted Orkin customer service to inquire about service. The friendly customer service rep explained to me everything they would do in the first service and the initial services thereafter. The tech came to do the service and I found out it was his last day on the job, and his performance reflected it. Only 1 thing was done that the customer service rep told me would be. So I called to complain to the service manager and he apologizes and said he wanted to make it right and he would send someone out. After almost a month of phone tag/non returned phone calls someone called me back and wanted to arrange service. I took a days off work for someone to call and say they weren't in the area. We would have to reschedule.

I am a renter for three years at my current apartment. We have had the same Orkin person the entire time. I have two cats. The past year or so I began to noticed my cats had an issue with vomiting often enough that I noticed a pattern. I took them to the Vet to make sure they were not sick. The Vet and I discussed the possible causes. (Stress, type of food, etc.) I changed their diet and monitored them for stress related issues. Things got better for a few months. After the Orkin extermination they were vomiting again. I really did not relate it to Orkin being the cause until I became ill myself. At that time I notified the landlord with my concerns. I simply asked if there was an alternative to spraying liquid toxins all over the house and that I was will to help pay for it.

After having the local office manager come to our house, he crawled under the house and came back with what amounted to a sales call. We agreed that his guys would come out and redo the poly sheeting under the house to help with the moisture situation. His team showed up the next week and spent two days stripping the old poly and doing a wrap-up to the vents.

After dealing with the Lincoln, and sometimes Union Branch a few times to schedule an appointment, we decided on June 19th. Even after having a date established, I received a phone call from a man telling me that he would be there the next day. I told him that I was confused because I thought they were coming on June 19th. He said he would find out what was going on and call me back. He never did call me back. So, on the 18th, I called Orkin to make sure they were coming and everything was a go! They were doing termite treatment on our lake house which is an hour from our house. Not only did I drive out there on the 18th to get everything ready for the person because I could not be there first thing in the morning, but I also drove out there on the 19th to meet with them.

I called Orkin for the termite at my home. The sales person inspected and suggested the injection treatment they offer instead of the tent. But 2 former employees from Orkin had advised me not to do the treatment, but to do the tent, because the wood injection treatment is not accurate. I explained to my husband and the salesperson about the advice I was given. And the salesperson said that he guaranteed the termite treatment would work and that I was mislead about the treatment Orkin offered. I did not want the wood treatment but the salesperson convinced my husband that I was wrong and the best thing was the wood treatment. My husband fell for his lies and we ended up paying $1200.00 for the treatment that never worked.

I too called for an estimate; the next day I received 5 calls from different people offering "discounts" even though it was the same price I was quoted the first time. I scheduled an appointment for Friday afternoon. I was given a two-hour window, but no one ever showed up or called. Now it's too late to get someone reliable over her until next week. Thanks a lot jerks!

After over a month of trying to contact for service that I already paid for, I still have termites. There seems to be no accountability in this organization. Phone calls are not answered or returned. There is always an excuse!

I had set an appointment for Orkin to come to my house and get rid of a pest problem that I have been having. On the day that they were supposed to come to the house, around the hours of 10 through 12, they never showed. And around the time of 2 in the afternoon, the guy who was supposed to come to the house calls me and says that he was delayed with another client, and seeing if it was okay to come out to the house or to be rescheduled. What made me angry was that he could have called saying that he would be a little late or was tied up with a job and couldn't do it that day. And you call the local office no one answers the phone and you are just sent to an answering machine.

The tech left a lot of messes. They leave sticky pads forever. The pads are never checked. The pads are replaced only if I complained. The last spray left a huge amount of white solution all over my hard wood floors. I complained and the office person said “Okay we will not spray for bugs in your house.” The conversation was pointless. They did not care if I was happy with the service or not.

I called Orkin back in Sept. 2014 due to a flea infestation being rescheduled twice. I should have known to move on and find another company. It's now June and I am still having issues with Orkin... I can't get them to return calls or show up when scheduled and if they do show up they are in and out so fast that there is no way they could have treated my house, as is evident in the ant infestation I now have. They claim they will come back if you see pests between visits... good luck with that, or even a call back acknowledging you.

I asked Orkin to come to my home to do an inspection. They relied on my input as to where to set traps. They didn't want to go in the crawl space below or the attic to inspect. After 20 minutes and 8 glue traps for mice and spraying the exterior of home, they billed $275. Worst is I called to complain to the headquarters and Hayward, CA office, both promised that I would talk to the manager but I have yet to receive a call. Orkin is an awful business that takes advantage of customers. Never again will I call.

I have been a customer for over 20 years and they cannot even return a phone call. I got a new property and waited over a week before I finally called find they had no record of the new contract. They quoted me three different prices. One from the tech, one from the office, and one on the contract. The service person was late. I have even had them go the wrong house. They charge you for service that you have not had yet. There seems to be no communication between the office staff and the service reps. I ask them to call me one to two days before service and they never do. I cannot recommend them.

Paid $1,280 for treatment. Was told it would be re-treated every year. Paid $208.00 for an inspection only. No re-treatment unless they find evidence of termites. Next time I'll try Terminix or Western, at least they don't misrepresent what they say. I don't want or trust Orkin anymore. Sorry I wasted $208.00.

My 88 year old mother called Orkin and was quoted a price of $148 to spray a very modest size home for ants. The Orkin service man arrived at the house and said the price would be $350. A total bait and switch on an elderly person. Very disgusting. I called the Orkin office to complain. They said that should never had happened, but there was nothing they could (or would) do about it. What was left unsaid is that I'm sure this happens all the time. Preying on the elderly is a revolting business practice - no doubt that had she agreed to pay the $350, they would have tried to bleed every last penny from her.

Orkin out of Hingham MA hired a complete creep by the name of **. He was fired from his previous pest control job for getting caught on home cameras going through a couple's bedroom: going through the women's underwear drawer, jewelry box, and closets. He was reported by other customers but being on camera took the cake and he was fired. So Orkin hires him. He has restraining orders on him for being a stalker and pretty much creep. Be careful who you let in your house - big companies like this don't care. My friend even called and reported him to the branch manager and he said everyone deserves second chances. Not when it's someone who is a complete creep going into family homes. It's wrong - don't hire Orkin!!

I called and made a appointment for someone to come and give me a estimate on getting rid of some lady bugs and stink bugs I see on my porch. I was given a appointment time of between the hours of 8-12pm on a Friday, no one ever showed up! I sat here all day waiting for someone to even call and explain why and got nothing. Thanks a lot Orkin...

Cancelled first appointment, waited 4 hours on second appointment day. Called told he wouldn't be in my area, let's reschedule. After getting very upset rescheduled for later in afternoon. Tech arrived walked through house with my husband. Explaining all about the spread of bugs and how difficult it is to get rid of them. I had already read all of that on Texas A&M's site. Tech told my husband we didn't appear to have them that bad. He walked around my house and looked at the floor. Told my husband he would need to call his boss. Went to his truck, came back in and told my husband it would probably be over $1000.00 for 3 rooms. What a waste of my morning waiting. I will continue to deal with my small infestation on my own. You have to be very diligent and watchful. I will beat this on my own. No thanks to Orkin. Tech was unprofessional and lackluster.

I got into some chiggers this past weekend and started noticing severe blistering of the skin. I went to the doctor even though everyone said it was chiggers & it would feel awful, but go away in time. The doctor I saw said it looked more like bedbugs to him, so I inspected my home & found no signs of those nasty little critters. The next morning, I thought I saw something on my box spring, so I called Orkin to take a look. They were helpful on the phone and were able to come out same day. Two guys came in within the time window they had given me. They inspected my home, and said they had seen it too, playing off my fears and gave me a quote of over $1000 for just my side of my duplex. I tore my house apart, cleaning and washing everything, driving myself crazy.

We just this recently contracted with Orkin for rodent control. We knew we had an infestation. Treatment usually includes killing the rats and building them out. Orkin was supposed to replace our crawl space vents (which needed replacing anyway), install flashing at certain points along the roof (a small infestation in attic), and close up any small openings. Except for the flashing, they followed through. The first inspector said there were two large openings in the "builders gaps." When they came to do the work, the technician responsible for that repair could not see a problem. After the tech and his supervisor (the first inspector) discussed it they said someone over the supervisor would come the next day and inspect.

We are new homeowners. Not happy. ORKIN did termite inspection. Just bought house two months ago. Mud tubes in attic. Kick out holes in upstairs walls. Soils was treated before we bought the home. They are slow to arrive and give information. Said we are responsible for paying for tenting & treatment plus repairs. I'm in tears. Someone had to have known. No way did they just arrive!!!

I called just to know their prices. I was comparing prices. I call and they asked me for my name address and phone number. I provide them with all information asked.. The lady tells me that someone will call me within 2 hours because I didn't own the home and she needs to ask the manager if they can approve it. I was like Ummmm ok??? Anyway an hour later someone at my gate house from Orkin. I was like what the heck and they were blowing up my phone really bad... I did not let them in because I was reading all the reviews from them after I made that call. Thank the Lord!!

Recently, we had a roach scare. Had found four roaches in one week in a relatively tidy home. Certainly not a place you would expect pests to live. We panicked and after several horrifying internet searches, we bought raid and bait stations. After we found the final roach, we decided that we had had enough and couldn't risk a full blown infestation. We signed up online for a free consultation with Orkin, and were contacted promptly the next morning. After I told her we had found four roaches she told me we likely had two hundred more and should start treatment. She preyed on my fear and set us up for a yearly plan. Since we rent the home and are set to move out within the month, this seemed drastic, but I didn't question her. She was however, quite friendly, and answered my questions about the extermination procedure.

Paid Orkin to remove rodents from the attic in my house. They caught one rodent and told me they would reset traps for one more week. They came back 7 days later and said they are no more rodents in the house. They did a rodent dropping clean out for $700.00 dollars which I found out later from other pest control companies I was charged way too much for that service. ** at Orkin assured us the roof and all exterior wall are secure and nothing can enter the house. A month later my wife and I were mortified to hearing rodents chewing and running around in the attic again. I actually got on my roof and saw 3 entryways for rodents to enter our house. I called Orkin's manager ** at (3419 18th Ave S, St Petersburg, FL 33711) to send someone out to rectify this problem. We were totally misled.

I called for a price quote and told them I wanted to check with a few different places. They called me 9 times within 6 hours. I repeatedly told them I am not interested and to please update their notes to not call me again. They just keep calling!! I wish I would have never given them my number.

So far, I have had a great experience with Orkin. The sales rep was extremely helpful while setting up my appointment. The technician was on time, friendly, talkative, called before arrival, and was very thorough when explaining the treatment plan. Also, he took my pets into extreme consideration before treating my home. The best part is I no longer have spiders!

Background: I've been living in my current home for 2 years, most of that went along without seeing one roach. Unfortunately, about 5 months ago I saw one or 2 over the course of a week and flipped out. You should know before reading the rest of this review that I have an extreme roach phobia. Seeing one sends me into a near panic attack and I become a bundle of nerves for days after until I finally feel comfortable again.

I had wasps coming into my screen room and called Orkin. The man came out the same day and sprayed my screen room, telling me they would be gone within a week. He never saw one wasp or a nest. He just sprayed around edges of the screen room. Six days later there were 8 wasps in my screen room and the following day my friend was attacked by a swarm on my deck. It turned out the hive was in the frame of my bedroom door. He and I killed them using Ortho and Spectracide, a lot cheaper than the $276 I paid Orkin for nothing. When I said I had wasps in my screen room he should have checked the screen room roof which is my deck.

I discovered that a bird had built a nest in the bathroom exhaust vent of my downstairs bathroom. After watching YouTube videos of people removing birds nests from exhaust vents and dryer vents, I felt I should hire a professional. I performed a Google search and discovered that Orkin had a page on their website specifically about removing nests from exhaust vents. I clicked where it read, "tap to call." I encountered a helpful person on the other end of the phone that told me I would receive a call from a tech on Monday. Monday came and by 4:45 pm, I had to call them again. I encountered a different person this time that said she didn't know why no one contacted me and someone would contact me Tuesday.

Had Orkin treat my house last year, and went for the 90 days as same as cash option. Sent in payments on a monthly schedule and after the 3rd, they simply stopped sending anything. Fast forward to now, I get a collections bill. And now they have added $155 'interest' charge. Meanwhile they were happy to cash the check for the annual $300 fee for inspection and upkeep (that bill was sent 2 months ago). No indication that I owed anything else. No communication until they build up some 'interest' charges and then they simply exhort it from you. These guys are running a SHAM on customers and they just lost one. Orkin is TERRIBLE. DO NOT USE ORKIN unless you want to be treated like a second class citizen.

Too bad services! Not any call before and comes your home, nobody rings doorbell then dropped service invoice into your mailbox and charges your money. When you called the company many times and asked why, they told you "serviced outside of house." It is really ridiculous. They were serviced on sidewalk and street for Silverfish. I have a house in the city of San Francisco.

I should have researched Orkin better before making my choice to be my (pest control) professionals. My complaint however is not related to pests. My complaint is about their billing and verbal communication skills. The techs I have encountered seem have a lack of documentation and are there to spray. Because of this I recently cancelled my service with a tech because I was moving. Now 2 months later I get a message my account is past due. Come to find out the tech made no notes about it. Now I am trying to defend my request of 2 months ago. Instead of helping they choose to make me provide a tech name and date of service. They left it up to me to provide all info and did not offer to look back at their records. How rude. Certainly not a customer friendly business. I will pay it and move on. Rest assure I will never recommend them. Word of mouth advertise, builds business and destroys them as well. Good luck to the Orkin Co.

The Orkin sales rep was nice and knew about the Orkins termites. The attic need some insulation, however he was trying to oversell, meaning, he measured and said I should have an r value of 49, but mine was only rated at an r 10. Now my crawl space does have a serious issue with ground water after and does have an improperly installed sump pump and no drain line at the footers. On this he was tee totally incompetent.

I called again for a quote for removal of a field mouse that had gotten in my home. In the past, our had had scurried a similar field mouse right out the door, but this time I contacted Orkin because my daughter was quite disconcerted by seeing a mouse inside the house. I was greeted by a customer service rep over the phone who immediately launched into "This is the mouse breeding season and you have colonies of mice and you called the right place..." then put me on hold after asking my address in order to enter it into a database which gives them my square footage.

Orkin techs are rude and unreliable with poor communication skills. This week coming up makes three weeks of calls and scheduled appointments and my house still has not been exterminated :-(

Fair? Accurate? Honest? No grey areas? Me or Orkin? Their offer by their sales rep made them some money. Very misleading!! Up until this past summer I thought How thorough the company was in treating... What do you call a flea? A small bug with a bite? A critter that annoys humans and especially animals? Is it a PEST? NOT according to Orkin!! Now, w/ treatments per their schedule, don't you think some of the monies I was charged would take care of FLEAS? Was this info brought up by sales rep. My dogs are always near, thus He saw them. Oh my ant population has not ceased, either I use Tara liquid and get better results.

Orkin got hold of me, result from my complaint. They have come and sprayed my house again. I hope this will result in a end to cloth moths. It seems two employees did not follow through and that's why I did not get a result the first time I used Orkin. They told me they will do a follow up to the new spray done last week. I want to thank consumer affairs for their help with this problem and will let you know if the results are good this time.

About five weeks ago I had a very friendly inspector come to my home to check for bed bugs, which I knew I already had. I have a terrible allergic reaction to the bites and was desperate to get rid of these blood sucking pests. I had tried everything on the market that advertised to kill them. In a few short days they had developed an immunity to the poison and would come back worse than before. Just after Christmas I had scheduled them to come and heat my house to a 150 degree temperature for 30 hours. For this treatment I had to prepare my home and box up, sanitize, or throw away anything on the list they gave me. Day and night for ten days my family stressed over this preparation. When we come back our home was ever so cozy. It was a few days before the temperature came back to normal. This treatment worked, every bug in my home was dissolved, there wasn't a hint that we ever had bugs or spiders.

I received a bill from Orkin for service I had paid. They have changed their notifications of when service was provided. Before they would leave something at the house stating service was provided. Nothing is left now so if you are not home, you do not know if service was given or not but they send a bill. When I called Orkins they came out to re-service my house. Was told they now email customer. I provided my email address, still have not received emails but continue to get bills. Also had to have my house inspected three times for terminate since the first two Orkin personnel failed to enter information into their computer. I even showed the second and third inspector copies they left me. I have been an Orkin customer since 1988 but as of today, I have cancelled my service contract with them.

We had Orkin's dry zone and annual contract for the dry zone for a few years. Everything worked fine. Until we sold the property and tried to call their local office to terminate the contract and get a partial refund for an unused service (about 5 months out of a year). That's when the true nature of their business came out. Rudely the customer service in Murfreesboro, Tennessee said they would cancelled the service and NO REFUND!! "We don't give refund", she said. A three months went by, we received another bill. So I called and found out that they lied to me about canceling service. So I told the customer service to cancel it again. He told me that he could not do so because his computer had problems. I see they would not cancel it so they don't have to give customers refund.

Had hired Orkin to take care of mites/fleas. Always felt problems even after a few months of them coming in. At the end, I was out of town for quite some time, and called to indicate that I did not want the service at the appointment they wanted to set. They then called me back when I was out of town (did not get me on the phone), and said they would come by and Spray OUTSIDE of the apartment to fulfill their obligation (the "problem" was solely inside the apartment). When they billed me, I told them I said I didn't want the service when they first asked, and they came by without my approval. They then sent my bill to a collection agency (for a "service" they never delivered and I did not request). I would not recommend Orkin for anything. Complete "rip off".

I called Orkin with the impression they were the best. Wrong. I have noticed roaches. It has gotten out of hand. I looked for an exterminator as soon as I had the money available. First problem, I call the call center. We agreed on a monthly treatment plan for three months.

Said would spray outside but never did. The guy used foul language and acted like he had stick up his butt after he got our money. Real jerk. Use Clark pest control, great service.

I have had Orkin for more than a few years and last year they left me notice on my door that I did not have any activity and the annual inspection was complete. WOW... they had not even checked under the house! How do I know this? My crawl space is locked. So, I call them and they tell me that the inspector will return or call to do the inspection again. Now... I have already paid for service until 3/15/2015. So maybe, they think they can just do whatever they want because they already got paid. I called and canceled the service last year in June after the guy never made any attempt to do the right thing. Today, 5 JAN 2015... I receive an invoice/bill from Orkin for my annual service until 3/15/2016. I called again and canceled my service. WOW... no integrity at all for these guys. I have all the facts if anyone requests them.

I had a tech named James come to my door and stated "My name is James, I'm here for the evaluation." No handshake, no eye contact. I extended my hand and invited him in. While explaining where I've seen my problems at, he did not even want to hear it. He just said "Sign here and I will go over the procedure." He started getting annoyed when I asked him questions, so I told my 11-yr-old to go in the room because of the way he was talking to me. Then he said for me to find another pest company. When I called his office, the girl said that the general manager would call when he got off the phone. 2 hours later, he called telling me how good the tech is, and he wrote it off as the tech was having a bad day and hung up. My family already had everything out of the cabinets and from under the counters. All he had to do was his job.

I hired Orkin, and they have been here 3 times for treatment, but it doesn't seem to be working. The technician showed up this morning but he didn't do a very good job to my standards. He sprayed a little Orkin potion in the kitchen floor, never even opened a cabinet door. When I told him there was an ant problem he squirted some Maxforce ant killer in a lid and told me to set it where I saw the problem. I never saw him spray the bathroom and again he didn't open the cabinet under the sink. He never went to the 2nd bedroom. This has cost about $1,000 and after 3 services I still have problems. I suggest to buy your bug killer from a local store. I am not confident these people help the problem but Orkin people want that ol' mighty buck.

Sent a man with a torch for inspection and expect us to pay $100 for that. Very unprofessional. They are under the impression that their price is best which is so not true. Don't waste your valuable time behind this folks. They just don't know how to talk with customers over the phone especially the manager.

I pay Orkin 165 Clark Rd. E Berlin Ct 06023 (3 months) for service at my apartments. My tenant said the Orkins Technician have not been there for 3 months so I call and spoke to the manager ** and told him the problem. He would investigate and get back - he never did. I kept calling and ** told me not to worry – it’s all taken care of and I must not to pay for Sept, Oct, Nov. Technician ** credit the account and December and every time he said he is working on it. I call Mr. ** was very nice and he call ** 12/11/14 and he told him that owe nothing and he will e-mail a confirmation 12/11/14 by the end of the day. I have never received it. I am very unhappy with this company the way they handle business. My tenant apartment still have activity going on and the Technician said he would go. He did the first floor and never even go to the second and call and promise to go. The Tenant wait and he never show up.

I hired Orkin to get rid of mice. They told me a tech would be there the next day between 8-10am. I got up at 7:30am on my day off only to wait til 10:30am when I finally called Orkin and asked where the tech was. He finally rolls in while I'm on hold. The tech "Aaron" tells me everything he's going to do to get rid of the mice as well as insects. After signing into a year contract he did nothing but put a few traps in the basement and garage, which I had already been doing. So of course the next day I called to cancel the contract since I'm only given 3 days to terminate it. Without any questions the rep canceled it. Aaron came later that day unannounced, walked into my house, took some of the traps, went back to his truck, came back and said he was getting the rest and left through the back door without saying a word.

We saw a cockroach in our kitchen last week. The first pest control site that came up on the internet was Orkin. I wanted to make sure I contacted them immediately so the problem didn't get out of control. Where there is one cockroach, there are many. Orkin came out that night and said there were no signs or German cockroaches, only dead crickets downstairs. I had a picture of the cockroach and showed him. He said it was a "silverfish". That night, I saw one on my nightstand trying to take a sip of my water. I was in a panic and at this point it was my head that we might be infested.

We had called ORKIN 3 months ago for pest issue. They only come out when you contact them. I called to cancel their service today and was told I had to give a 30-day notice to cancel. Their tech refused to come back due to outside vent issue. We basically paid for nothing. 3 months of terrible service. And the staff at ORKIN is rude over phone and demanded we tell them why we are cancelling. NEVER AGAIN!! And if you do cancel they do NOT issue any type of cancellation notice or number. FYI.

I am 9 months pregnant and my fiancee and I started to realize we were starting to have a real roach problem. I looked up what roaches we had and saw that they could cause respiratory problems and can carry diseases, something you don't want around your first child, let alone a newborn. I call Orkin and they tell us they will be out the next day to take a look and spray. I was pleased to hear we could get help with this problem so quickly considering how soon our baby was coming. They were supposed to be here between 8 and 10. At 8 AM, I was up and ready to get the first treatment done on our house. 9:45 AM comes around and my fiancee and I and wondering where this exterminator is. 11 AM comes around and we call the company to complain and let them know we have plans and for them to just come out the next day. We let them know we were disappointed with their company's inability to even call and let us know they weren't coming.

I'm an employee of this company and I will tell you they will steal your money. I might as well come sit in your driveway for 15 minutes and you pay Orkin 48 dollars for a service you are probably not getting. I'm an employee at the Huntsville Alabama branch #112, branch manager **, pest control manager **. I've been told to lie, halfway do my job, even lie about my hiring process. I've been told to lie and fill out customers paper work saying that their services have been done but haven't. I haven't been fired but I feel this is immoral and wrong. It is the reason I'm posting and could possibly face legal action if my identity is revealed because of the paperwork I signed when hired. I was told in a meeting that it wasn't about the quality of service, it was about quantity of service. The more services ran, the bigger bonus checks these two ** get every month. I will be leaving this company because I don't want to steal people's money which is what these people are doing to you.

Contacted Orkin for pest control problem, made an appointment, waited 4 hours. Never showed up, never called back, very bad business.

We called Orkin to come out and treat our house for fleas. The saleswoman on the phone told me our first treatment for fleas would be $196 and any additional treatments would be $107. I agreed to have them come out the next morning. When the technician arrived, he told me that the call agent was misinformed and it was a substantial higher cost for the treatment. On top of that, we would have to sign a 12-month contract for Orkin to come out every other month to treat fleas. After we had taken the day off from work, put our dogs into a dog day care, we find out Orkin is going to charge us more than they had stated over the phone. I recommend getting a written contract before starting with any company and stay away from Orkin!

Called last June (2014). I had a spider and silverfish problem. I got the sales pitch for the "service contract". I replied, "We will see how it goes". He then said he would get a contract out to me so I could look it over. They showed up the next day. They sprayed and I paid them 152 dollars over the phone as soon as he was done. A week or so goes by, I get the "contract" in the mail. I looked at it even though I had already made up my mind I was not going to continue. I saw what I got for my money and it was obvious to me that it was not worth the money. I still had spiders and silverfish.

I have been living in my apartment for 5 years. When I moved in I had roaches all over! Disgusting! My building had a contract with them so it was "free". I called them and they put food and spray the whole apartment. Months later, I still saw the roaches everywhere. I keep calling them to come and spray the apartment every month. A year later I called the office and put a complain because nothing change. They told me I was almost lying because it was impossible to see them after the treatment. The guy who came to my house told me by phone that I was a liar and that I should take pictures of the roaches and send them by email. REALLY?? Do I want/have to lie with that?

First off I call about bed bugs, nice man came out, looked at my bed. Say "yep, you got them, now that be thousand and fifty dollars. That's a cheaper rate than most" ....wth to spray alcohol and DE (didn't know that all it was until 20 mins into treatment). They send a guy out and he goes into spraying my house like he's putting out a fire and doing what the tech told me. I put all pictures on floor, everything drowned in at least 4 inch of alcohol, pictures ruined..that not sad part. I didn't notice until 2 days later when I'm going to put some stuff back up that my daughter's dell laptop is full of liquid dripping out everywhere 2 days later.. This is a scam to scared people with frankly problems and no they did not kill my bed bug problem. I been fighting them myself with same alcohol they used and it kills them on contact BUT YOU GOT TO FIND THEM OR LET THEM FIND YOU. Drowning your house in unknown places is a waste of time and if I was anyone fighting bed bugs don't call Orkins. I'm on the net now looking for someone to help me with my problem. Orkins, you should be ashamed of yourself - very bad experience with Orkins.

We called Orkin originally for a carpenter ant issue. We moved into our current house 5 years ago. Began noticing we had a few here and there. The longer we lived here each year seemed to get worse. We contacted Orkin finally because we wanted to go with a recognized company. First time out a lady showed up, some supervisor walked all over the house, told us when they would come out, signed us up for the contract, was supposed to come out, first time tech was to inspect and spray then continue monthly for 3 months then they were to come out if we were still seeing the ants without any additional charges.

These people have been treating the apartment I just moved in last week every two weeks for two months... Landlord said he paid them $3k & the place is still completely infested!!! Every time we call them to say the bugs are still everywhere they say to let the bugs keep biting us and breeding for a week to see if they just go away on their own before even scheduling to come back and contaminate everything with their useless chemicals that do not even kill a common fruit fly.

I would NEVER call Orkin Pest Control. We woke up to millions of ants in our house. We called Orkin early Saturday morning. They told us they would be at our house between 12:00 and 2:00. They took our credit card information and we trusted that they would be here. They never called and never showed up. When we called the company, they said they had no way of getting a hold of their employee. Luckily one day later we had an awesome guy come and take care of our problem. I am only sorry I didn't read all of their negative reviews first.

I called Orkin after chasing squirrels through my home for weeks! Told them of my problem. They sent a guy out who decided that where I was fighting squirrels was not the solution. He went into attic and here is a good one, saws eyes and could tell there was a least two generations of squirrels. Too far to take pics but he could see them. Long story short $5400. Later they solved the problem or so they thought. Two days after they were gone I had squirrels all over my house again. Called service guy, he says, "Well I will have to try to get out and see where they might be." Two weeks later I found where they were getting in and solved problem with an old license plate nailed to hole they were coming. Guess what, no more squirrels! And to think I must be an Orkin man. IF they come near your home shoot them and I don't mean the squirrels!!!

On a Sunday night, we heard a mouse gnawing and running behind the wall in our 5 year old's room. At our age, knew exactly what it was so called Orkin 1st thing on Monday morning. They scheduled a time for Tuesday and technician Julie came out. We explained what we heard and what we knew it was. She indicated she needed to look in our attic. She did NOT have a ladder, she did NOT have a flashlight. My husband got out his ladder and flashlight and she went up and indicated she didn't see anything. She said she was confused and was pretty sure we had bats. We reiterated the gnawing and chewing and that we knew what both sounded like and it was definitely mice. After 30 minutes walking around the house she could not find any entry points.

I have no complaint about the guys coming to the home to do the treatment. The issue is that the salesman sold wrong service (treat carpenter ants) to us. And Company tried to keep charging us even though the issue was caused by squirrels. The first, salesman saw no evidence there is carpenter ants, but identified that the noise from the attic is caused by carpenter ants. The second, when the wrong treatment was made, ORKIN still tried to force us to continue the service and pay for the service. Since the first treatment made no any difference to the issue, I called ORKIN. I was told that they can move the second service up. I refused because the first service didn't do anything.

The worst place on earth! Never came on time for the appt. Came 4 hrs later... called to confirm. Keep on saying that will be there soon. Wonder how are they still in business when they never arrive on time. People are busy with life... Need to come on time... People have plans... Wasted half day. Also, did not show up on the day that's scheduled. Came on a different day without notice. Charged the service fee on that day. This company is **! Don't ever go with this company... You will regret...

We found out we had bed bugs, so we called Orkin. They came right out and were so helpful and made us feel so comfortable. Only took one time of treatment and the bugs were gone. We have been bug free for two months! Best service ever!! Thank you so much for everything. Will definitely use you guys in the future :)

I had called and asked questions regarding their services to which the sales lady assured me they do a full assessment of the home... (I was wanting to get rid of ants that keep coming back). I set agreed to the first time FULL home inspection for 149.00. I set it for 8 am on Saturday... They have a 2 hour window so my appointment was between 8 and 10 am... I was told this was going to be a FULL Inside and outside inspection and spray so I awoke my entire house on a weekend, our ONLY time to relax and sleep in... We were all up and ready by 8 am to do what ever they needed us to do... get into rooms, bathrooms etc. We didn't want to be in the way so we were all ready... We were all awaiting the tech guy to show when we got the call that sorry they aren't coming @ 9 am. He was ill..

Tech. provided sub-par service - Late arrival to appt., incomplete inspection, inadequate treatment, zero safety info, no follow-up appt. made - no clean up, created hazardous living conditions, unprofessional and unethical.

I reported to apt office that I saw a bug. After three years living here it was my first one. Orkin came out and spot treated and then told me he would be by for a month to check on bugs. There is where they started messing up. After that I started getting bites from something unknown and that went on for almost 8 weeks. When they say they will be back they don't come back for weeks later. Then when they do come in they don't do anything but walk around and talk. I told him about the bites and that I even ended up in the hospital. Again nothing done. They don't care about anything but their pay check. At this point I didn't care about the bugs just whatever was biting my family.

Orkin is failing in its contract for service to my home. My agreement with Orkin is that a technician will service my home on the first Thursday of every other month, and stipulates that I MUST BE AT HOME because of the INSIDE ENTRANCE to the basement. I have requested, therefore, that the technician call on the day or night before service.

I had Orkin out to spray for bed bugs... After finding them again, I called to ask why and the person that came out said to me, "Were you not paying attention when I was out and explained?"...

This office has the laziest managers that don't call back and when they do they give you attitude. I pay for my service every month. I think I deserve respect.

I have a problem that required extermination services from the Orkin in Aurora, IL. They have been to my home on multiple occasions and the problem is not resolved. The manager Jim is rude and condescending. I want this resolved but so far they have done nothing. I called and was told they were busy with customers and would get back to me but no return call and they refused to give me the number for their district or corporate offices.

My brand new bed got damaged, when the tech. drag the box springs across the foot board, cut 15 grooves in the wood from the staples on the bottom of the box springs. I called a furniture repairman who made the foot board look like new again, but cost me one hundred sixty three dollars to fix. I called the tech. And he said he would have to talk to his boss, have not heard back.

We have been getting every-other month service for around 4 years, and they lost our business, as the quality has plummeted in recent months. I had a service tech come out and not finish the work, so I called the office and asked for someone to come out and finish it. They have been giving me the runaround for 2 weeks and counting. I called to cancel my account and they were indifferent. There are other things that have been sources of irritation over the years including that there is no direct line to contact the office, their answering machine is often broken, they do not notify clients before canceling service and they took 3 years to correct my phone number on the account, which meant for that amount of time, I never got notice that they were coming to my residence, and often missed them.

I contacted orkin for a bedbug problem. They came out assessed everything and told me it would be $1300.00 to spray, treat the home or $1495.00 to tent. I took all I had in savings and paid for it to be tented just because I couldn't bear to see my daughter with another bite. I followed all instructions praying this would be the end. Around the 60 guarantee mark, I noticed bites again. I thought it might be mosquito bites since it's summer. Well I was wrong! Orkin also comes to my job to exterminate so I asked him about it. He said, "did the other guy who came out tell you to throw away the mattresses or at least bag them".. I said, no he told me everything is treated and I have no worries.

We accepted a newer love seat from a neighbor, long story short, we also accepted their bedbugs. We didn't notice right away but at the same time, we called Orkin early enough to be an infestation. We paid a little over $1800.00 for them to heat the house and spray, guaranteeing it would kill anything. Two weeks later, we are still getting bitten like crazy so we called them again. It took an entire month for them to come back to spot spray claiming it would kill them on contact. Bs. We found a large adult and a baby just to show them when they get back out here...which we are still awaiting the call for the appointment. We had to burn out furniture and bedding/linen as well as miss 2 days of work to be here. I'm livid. I do not recommend Orkin.

I live in a small bachelor Apt. Orkin has been spraying for 2 years and still the bedbugs are here. The entire perimeter has been caulked. When they come, it takes less than 5 minutes to do a unit. If this sounds familiar, speak out as all we have is our voices. Thanks.

They sent out someone without a business card and was not even listed as an Orkin employee. Twice we were guaranteed we would be called back and it never happened. We were given a "rough" estimate of around $3000 and eventually had the work done for $6000. There is something very wrong with this company. I'd much rather rate them zero stars but that isn't an option.

Orkin came out to treat our home for scorpions, but I was surprised when they only dusted weep holes and set out glue traps. They didn't spray outside. Days after they had been out and up to 20 days after, we've seen 4 scorpions. I called the branch office to cancel and express my dissatisfaction, and was told I would not be refunded my initial $160. This comes after the technician told me if I was unhappy, I wouldn't have to pay. Clearly against their Money Back Guarantee on the service agreement I signed. Don't use Orkin. They lack integrity and the product to treat pests as well.

Orkin has been contracted to service my church for many years. I've been the secretary for ten years and recently discovered that our annual contract had not been renewed so contacted them. The person I spoke with said "he" would call me right back. It was about two weeks before he did and set a time/date to meet board members, go over things for a new contract and add a new parsonage to the entire contract... including the existing church building. Ultimately it was going to be yet another expensive treatment to PREVENT termites.

So they advertise that service is $99 for a tech to come to your house every other month, for twelve months. If bugs come back in between service, they will send a tech again, free of charge. If bugs still come back, they refund the $99. Good luck getting someone to come back out after finding bugs after the service. When you call, the girls who answer the phone could care less about what was going on. I scheduled 6 (that's right, six!) appointments for a tech to come back and re-treat. No one ever showed up. When asked to speak with the manager, he was always out of the office and "would call me by 5pm." I never received a call.

Didn't even inspect the house (!), Look around or instruct me of how to keep from getting further fleas in the house, etc. Handed me a contract, wanted $200.00. Certainly not what the commercials or googling what they say they DO. They DON'T, THEY DIDN'T.

My superintendent said we had bugs and called in "Orkin" to deal with this problem. They came and sprayed but gave the super a copy of what they found and not me. They were supposed to put bed bug covers on the bed and didn't. Not sure if they forgot or if it was unnecessary because we didn't have bed bugs. This happened on Friday and the super was off for the weekend. So I tried to get hold of Orkin on Saturday and "Anna" kept saying the boss was busy but would call me back. She said he would call for sure at 2:30. He never did. She said she called the regional manager "Rob," he never called back either.

Bought a home in 2001. Ower had a contract with Orkin full renewable subterranean termite home ownership repair guarantee. We spoke with Orkin, they removed the original and added my husbands name when we bought the house. We continued paying for the inspections for the past 14 years. All inspections show no signs of termites. My husband, a veteran died on December 17, 2013. After he passed, Orkin contacted me telling me we needed to add a Dryzone for extra protection. Paid over $6,000 to have this completed in March 2014. Had repair work completed on our home in April 2014. The contractors could not believe their findings. Entire beams holding the house up were eaten away. Live termites were everywhere. When I called Orkin, they stated it must have been a void space they had entered. Orkin retreated the area but refuse to pair for any repairs. As a widow on a fix income, I can't afford to have the home rebuilt. It is destroyed. Their contract forbids any legal action against them. This is one of the worst things that could happen to a person other than losing their loved one. I have had both happen to me in less than 6 months.

I called Orkin at (877) 331-0931, the phone number they posted on the internet. The first lady answered the phone and collected all my information and asked if I am interested to sell my house or need to refinance, which I say NO. Then she said she is going to transfer me to the customer rep who will schedule the free inspection. The second lady answered the call asked the same selling/refinance question and then started to collect the information I just gave out. My question is: Why does Orkin keep asking the same question by different people on their advertised phone number? Shouldn't the first call be answered by the customer rep? What is the purpose of the first answer that collects all the info?

Called them out cause we had a bug infestation going on between the walls of our home so decided to go with so called experts in my mind. I had seen various commercials claiming to kill a bug - you have to think like a bug. What a joke - the only thing these so called techs and experts were good at was wasting my time and money. Very expensive for horrible service. They came in spraying a few corners and promptly leaving. Needless to say, I am very disappointed with my service. I could have done the same by going to home depot and buying a gallon of ortho pest be gone. So please save your hard earned money and do it yourself. This is a huge scam and the name is not the best solution. I say do it yourself, save money and headaches. I would never recommend them to anyone. Scam alert. To sum it up, their services are garbage.

I signed up for Orkin, just from brand name recognition. I had a problem with fleas and cockroaches. I read the one-year contract after I signed it. It was so one-sided I couldn't believe it. I was required to make my monthly payments. They were required to treat my house once a month. It didn't say anything about getting rid of pests. But it did say that they would come out and treat me without extra charge if I still had pest problems. Even then, it didn't say it would get rid of them.

It has taken us over 3 weeks to prepare for Orkin's scheduled 10 am appointment to have our entire home sprayed for spiders. Due to the arrangements ,we had to make to be out of the home for 6 hours. Three dogs had to be kenneled and my wife was expecting the Orkin tech to arrive by 10am. No show, no call, contacted the Orkin tech/Sosian and he informed me he would have to reschedule for 11:30am (which meant not re-entering our home until after 6pm). Contacted Hemal the manager and he did not provide any solution either. Very poor customer service or consideration for the effort put forth in our preparations and the logistics of planning everything. Someone could have called to say they were running late or reschedule but they did not care, even when I called them. No wonder they have such an extremely poor service record. Should have checked before using them.

After cancelling my account due to no one coming to my home for two months, they put a new tech on my route. He supposedly came to my home unannounced, not scheduled to do a service call. No door tag was left, no phone message informing me of his visit was left. They all of a sudden sent me a bill for $75. I was like "must be a mistake because no one has been here since Dec 2013." April I started receiving payment demand call so I ask the rep to have someone call me to explain exactly what I was being billed for since they always said they did not have that info. So now I have a collection agency calling and sending letters. I called the agency back to find out this guy supposedly came and did a perimeter treatment; what is that. Park in front of my house and look at it because in January it was snowing (so now they think I'm stupid).

Disappointed and completely dissatisfied. Unprofessional C/S on the phone, and unprofessional technicians that say things like "Well, I can spray it all day long and it still wouldn't get rid of the problem." Our silverfish problem still exists, and they don't come out for in-between visits like they "guarantee" if the problem persists. Decide to make up their own schedule - for 6 months we had a steady schedule. Now they come out whenever it's convenient for them without plausible explanations. But when it's time to charge your card, they seem to have those records straight and available. So, the outcome is "We want charge you for NOT getting rid of the problem, whenever it's convenient to us". "As long as you pay with a credit card on file - we're good (!) but everything else is your problem!!" I'm dropping them. If this practice continues, I wonder how long they would last.

The company was supposed to rid me of my pest problem. Seven months later, I have bugs that I did not have a problem with in the beginning, plus still have the bugs I did have a problem with. Their guarantee is not true. They are liars and will steal your money. I paid over $500 dollars for their service, with no results. Do not use them! Their phone number is (423) 698-2511. Do not ever call them or regrets is all you will be left with, as I was.

I have been unsuccessful at even receiving a call back to set an appointment.

I was an Orkin customer for quite a few year for termite service. In 2013 they cancelled my account, didn't like this but had not received my inspection either. I had made two payments totaling $204.69 of my renewal cost of $304.69, pretty hefty for a yearly inspection! $100 which I had forgotten to send was mailed on January 11, 2014. I didn't find out that I was cancelled until that check was returned to me. No inspection was done in 2013. I received no cancellation notice from Orkin and when my check was returned, I asked for my money back which I was told at the time that it would be returned to me.

I am a former employee of Rollins Inc, Rollins Acceptance, and I would like to warn all that have done business with Orkin or Rollins Acceptance to do business with one of those smaller companies who take more pride in the customers satisfaction, as opposed to the revenue they generate. Those that need any information regarding they way they have conned your elderly relative, or their procedures on the financing and collections procedures feel free to contact me. I have plenty information available.

For the first time, I had fleas in my home from my cats. I called Orkin and paid nearly $400.00 to have them come in and see how bad the infestation was and the cost included 2 separate sprayings. Was told that after a month had gone by, they would call again and see if I needed another spraying (#2). Instructed to vacuum the house two-three times a day for 2-3 weeks. Orkin man came and sprayed (end of Nov.) and said he would call and come out again in a month for second spraying. Well, I let the holidays go by with no call from Orkin, and I could tell my cats were still itching up a storm.

I hired Orkin to get rid of bugs in my house. After the 1st visit I saw more bug activity than before they came out. The second time they came out the guy was different guy and he said the first guy did not put bait out or anything like he was suppose to. And after that visit I did not see them after a week in the upstairs area but they were over running the basement. I tried to get Orkin to put off the treatment until Feb instead of doing it in Jan. So I could get the stuff the last tenant left in the basement, washer, dryer and deep freezer that did not work so they would have no place to hid. And instead of working with me they decided to cancel the contract which was alright with me because I figure as a company out to make money you would work with the customer no matter what the situation. If they needed $77 that bad they need to have better customer service.

I hired Orkin to come and get rid of bed bugs. They do tell you they guarantee to get rid of them, but not that they won't come back. This is bull. I don't think they got rid of them at all. I had to dump a year old sofa, love seat, and my son's bed. They may have killed the live ones, but not the nests or anything else. I had to bag everything, from drawers, closets and more. Had to wash curtains, sheets, and more. 4 large trash bags, three days in a row. All this stress, and pay them over $900 that my mom charged, and I pay $87 a month back. I am on disability myself, taking care of a disabled son. They did come the three times they said they would, but bugs still in my home.

For months I had been scheduled for monthly pest control on the 1st Saturday of every month. One day the Conyers service manager changes it to another weekend without telling the customer so we sit around half a day only to find that no one is coming that day. He says he changed it to the 2nd Saturday. That is fine as long as we know when to expect someone. The real problem for me is that from month to month the service schedule is changed without the customer being informed. This month they did not come on the 1st or 2nd Saturday.

I called and paid 250 dollars for them to get rid of my tick problem. They said they never had me scheduled for a follow up when the tech had told when he was coming so I stayed home for no reason. Then I continued to have a tick issue and they kept blaming it on my pets when my pets were treated. Needless to say I still got a problem that say they guarantee their services when they don't.

I was happy with the termite treatment I received; however, the quarterly pest control is about as good as a can of Raid. I have a problem with wasps every summer, I was told that they could get rid of them, it didn't work, they still come back every year. I also have a problem with ladybugs every fall. Orkin did not rid my home of them either. I have the same results using the home defense sold at Lowe's and Walmart for only $20.00. Don't waste your time and money on Orkin. Do it yourself, it will be just as effective. The customer service rep was very rude and not helpful at all. He did not listen to any of my concerns. Had to cancel, this was the rep out of Florence SC, he was very rude and needs to get out of the CS business...

I filled out an online form on a Saturday night, as we had a problem with dog ticks that I thought I might need help with. Almost immediately I was called by representative Juan. He was friendly, but I noticed he asked me the same questions over and over again, as if he wasn't really paying attention or was stoned. Still, I gave him all my info, including a credit card, to reserve a time on Monday for someone to come out. Later that night I got a phone call that my Mom was in ICU with a probable heart attack. Of course I wanted to be with her and my family, so I used the online form (that was so promptly responded to when requesting an estimate), and assumed my explanation and request to cancel would be honored. It was not.

Dec 27, 2013 - Orkin rates as one of THE WORST when it comes to C/S. They stood me up for not one, but two follow-up appts. I'm quite sure had I not already PAID IN FULL, they would've showed up to do the promised service calls. Instead, I'm left hanging. Wasting my time, which = money. I understand things can happen, but to make matters worse, when I called to see where my tech was, their C/S Manager, Michael, was so damn rude. He acted as if I made the mistake! Nice work! And to think you are a C/S Manager. Word of advice: get into a new line of work.

My house is kept extremely clean, but I still had a problem with ants. They were driving me nuts. Nothing I did could get rid of them. I called Orkin and they sent out a man right away, who knew exactly what he was doing and the ants were gone!!!!! I am extremely satisfied and wanted to share this.

I contracted Orkin in April 2013 to rid my home of a flea infestation. They came out treated my home and asked that I leave for several hours. Additionally I paid $295 for this service. The exterminator provided specific instructions for me to follow post treatment which I did. A couple weeks went by and the biting started again. I called them and they came back out and re-applied the product in my home. I left for several hours and was given instructions to follow post treatment which I did once again. The following week the biting started again and when I called Orkin, I was told that I wasn't following their instruction to remove any animals from my home. I advised them that our dog had been away with my daughter in college since the initial treatment and wouldn't be back for months. Later I was told b/c I have an un-carpeted basement that they could not guarantee their work. I have been back and forth with them and to no avail. I will never use Orkin again they do not have a reputable flea service that they can stand behind and should truly consider not advertising flea treatment because it is false advertisement and a theft of services. Here we are six months later still being bitten and being forced to call another company to render a service that I paid Orkin to do.

Orkin pest control has on their website that they will be hiring 1,000 vets... I was one of the few vets in south Florida working for Orkin. At the age of 64 and after 13 years of service with Orkin, I received a phone call saying "We cut your job, bring in your uniforms." HOW DARE THEY SAY THAT THEY CARE FOR VETS!!!! I am contacting nationwide veteran's organizations to boycott Orkin Pest Control. I tried to contact the owners of Orkin to report misconduct. They never responded back to me. Last year I reported a branch manager for falsifying company documents and they keep him and let me go. No one at Rollins (the parent company of Orkin) cares.

I was an Orkin customer that loved what they could do because I live in a duplex. The bug, well, roach problem was pretty bad. We were gonna move but at the last minute we ended up staying & my downstairs neighbors moved leaving the bugs behind with no heat on down there, so you can imagine how bad it got now. I then went to war with these people at the Parma branch because I cancelled and tried to set up service. Again I was completely denied and every person that works at 5251 Commerce pkwy Parma are mean, disrespectful, judgmental, rude, with their nose in the air.

Orkin came out to do initial inspection and told us that we have carpenter ants. The initial proposal was to treat the most visible areas and the attic (according to the first agent, that's where the carpenter ants live). A different agent came to do the treatment and never went up to the attic. When asked, he said it wasn't necessary. Orkin came by every other month for over a year and charged ~$90 each visit. However, the issue was never resolved. After each treatment, the ants will reappear in a few weeks. When we try to cancel the service, the agent got really mad and had a bad attitude. Would not recommend them or use them again.

I worked for Orkin for 14 1/2 years. They made me a Commercial tech which meant I had to take the truck home every night, mandatory. The thing is they charged me over $200.00 per month and called it a "truck allowance". They also asked me to hold off on my vacation time due to being short-handed and termite season and a bunch of other **. At the end of the year, I lost 3 weeks of vacation (no time, no pay) because you don't take it, you lose it. Also, they just fired my brother after 25 years. They claim some ** about the GPS in his truck. Big corps in Florida have the worker by the short hairs. Right to work my butt. When they know they have you over a barrel, they dog you because they know you need the job. There is something very wrong with that.

They said they will come before the visit if you have problems. What they don't said, they will come 4 days after you call. Also they blame each other for their ** ups. Very unhappy. I well try Terminix. Don't get Orkins. They are very unprofessional, rude especial the ones in Bloomington, IL.

We had a bed bug issue due to a family member staying with us for a couple of weeks. Yes she had them and then coming in her clothes or bags were the unfriendly bugs. We called Orkin to spray and like many others was charged $500.00 a room and a 30 day guarantee. They sprayed the room and said "you should be clear now." Two days later my girls were still getting bites and I called them. They came to inspect the room and sure enough, they found signs of the bugs... They were like this should not have been happening, but it was. Then she realized her partner forgot to spray the headboard and the room is infested again. She sprayed the headboard but with a handheld spray, not the strong stuff. I made them come back once a week to assure me that we had no more bugs. They kept saying "You have none. You have no more bugs."

I called Orkin in about 4 months ago because people from different organization always tell us to get certified and licensed people to do the job. My apartment had a lot of mice so I had to sign contract for a nine month period. To date I have paid over $526.00 and Orkin's exterminators cannot get the mice out of the apartment. I am not an exterminator and I don't know their policy but I seriously think that the company does not have a standard treatment for mice because each person that comes tells a different story as to how to treat the problem. Now how am I supposed to know what they are NOT giving me? I don't have anymore money to pay this company because after the contract is signed I cannot get on to them.

On Tuesday morning, September 9th, at about 7 am, I called the national Orkin number to get service started because I heard a rodent moving around in my attic. The woman at the service scheduling center took my information and my payment information and informed me that a technician would be at my address between 3 pm and 5 pm the same day. I took time off from work to be at home. No technician showed up nor did I get a phone call as promised. I called the Orkin center again and was told that the service office was closed and that the manager would call me first thing in the morning on the 10th.

I recently moved into a new house, about a week after moving in, discovered bed bugs! Not my ideal situation by any means but I was only seeing them in one room so I assumed have that room treated and everything will be fine. Well Orkin man comes out for an inspection, I show him a bed bug I had caught and placed in a mason jar and he leaves, doesn't check the back living room (where they were being seen or everyone bit), didn't check the rest of the house. He did none of that. I received no paper informing me how to prep. He just said take everything out of the closet, keep in mind all my stuff was still in boxes. I was also not informed of what to do after except after the 2nd treatment where he said not to mop my floors for 2 weeks.

In April (2013), I noticed that my account had been charged - yet I had not received service. I called the tech and he apologized, saying he had intended to come out that day but got tied up...He assured me he would be out the following week. That week never came, and my 2 calls to their office were not returned. Finally, someone else comes to my property and says the other tech no longer works there. I called the office back and spoke with the ever so non-caring manager, Craig, and he assured me that my missed service of which I had paid for but never got, would be taken care of - that on this service, he would not charge me for. And honestly, that is about the only thing that "Craig" has kept his word on.

I called Orkin to say we noticed bed bugs on our mattress. I was very concerned and wanted someone to come ASAP. I had to wait 3 days and someone did come and looked with a flashlight, and said he saw nothing but someone will come out to apply pesticides if we decide to continue with Orkin. Since we never had to deal with bed bugs, we were told pesticides will kill the bed bugs, with possibly more than 1 treatment. So we decided to have the pesticide treatment done for $494.00 for the 1 bedroom and adjoining wall to the other bedroom.

Orkin came without my consent and sends me a bill for $160.00! When I called to ask why, they gave me the run around! After my 3rd call I figured out they had me on the Monthly Plan for extermination instead of the Yearly! They made this mistake. When I asked who exterminates monthly for ants and why, they said "lots of people". I said, "I never signed up for this. You had come yearly in the past." They came in May and June and the kicker is I NOW HAVE ANTS!!!! They rudely told me they would credit my account for the money and CANCEL IT ! NOW who do I call to get rid of the ANTS!!!!!!!! And Have to pay more $$$$.

So called Orkin Man said I did not need tick control on the lawn!! Said he was the expert.... Really, do ticks not go on lawns in Westchester?? If he represents Orkin, they should send him a "deer tick manual". Potential clients, beware.

Orkin had been servicing my house for a year. They routinely would show up with no notice and only treat the outside of the home since I was not there to let them access the inside. They did convince me that they needed to go under the house to inspect. While they were under there, they caused $150 worth of damage to my a/c duct. I sent the bill to them and deducted it from the money owed. They refused to pay for the damage they caused and sent the balance to a collections agency.